Micheal - New Carlisle, OH
Brad was on time and finished the job quickly. Dryer worked, but then quit a few hours later. Called Authorized and Brad came back on the same day. He fixed a different problem that was maybe related. Anyway the second fix was completed at no cost.
George Troutman - Dayton, OH
Technician showed up during expected time, called before arrival. Was very pleasant, even when wrong part was delivered the first time and a second trip had to be made. Mark downs from excellent is only because of incorrect part being ordered initially.
Pamela - Fairborn, OH
The service provider was professional and pleasant. Called within 30 minutes of arriving. He clearly communicated the problem with our microwave. I have confidence in this company should I need their services in the future.
Job done efficiently
Cinamon - Dayton, OH
Boggs - Jamestown, OH
This was my first time using this service and Brad was here when he said he would be, calling in advance. A part was ordered and was here in just a few days and scheduled for installation promptly.
Susan - Springfield, OH
We expected to have to wait 3-4 days for the part needed to fix our refrigerator, and Brad called ack within 2 to install the part.
Elizabeth - Jamestown, OH
Tracey - Huber Heights, OH
Thank you for fixing my washer! I’m so glad to have it fixed!
Walter - Dayton, OH
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin or Chris at the office to talk further about your experience. 937-252-3200.
Black - Xenia, OH
William - Yellow Springs, OH
Jon - Jamestown, OH
Prompt, courteous and techically competent.
Ruth - South Vienna, OH
He went straight to problem and had it solved in less than 5 minutes
They kept their word
Chris - Sugarcreek Township, OH
I wasn't there, but the sitter said the repairman was in and out and now my washer is fully operational! They promised it would be fixed on a certain date and time and it was! That is fulfilling a promise!
Kathy - Dayton, OH
Brad came in and quickly and efficiently installed refrigerator door.
Todd - Springfield, OH
Company accommodated my request for date/time of onsite service. Tech notified me the day before of anticipated arrival time and actually arrived a few minutes early. Quickly determined the issue, provided a quote for total cost of time & material and completed the replacement of the part. We were not able to confirm the success of the repair at the time due to an area power outage but was able to test soon after once the power was restored and reported the result to Brad.
Professional, polite and quick.
Patricia - Fairborn, OH
Elma - Jamestown, OH
The service center rep was very good at answering questions and getting me scheduled. The service rep was very courteous and knowledgeable. He answered any questions I had. The return with the part was quicker 5an I expected. I highly recommend the service Rep. He was on time, neat about the work, and left no mess. and he fixed the ice maker. THANK YOU!
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Terry - Cedarville, OH
Did a great job!
Great service, great people
Scott - Sugarcreek Township, OH
Jamestown - Jamestown, OH
Wonderful Technician and scheduler
Denny - Jamestown, OH
DRYER HAIER n/a "Unit is not heating, found element open. Found belt shredded, ordered element and belt.; ordrng 1 WE12X27366 (BELT) and 1 wE11X27362 (HEATING ELEMENT)"
RANGE ELECTROLUX UNKNOWN "Installed new control board, unit checks ok."
REFRIGERATOR SAMSUNG RF18HFENBSR/AA "Installed new defrost thermostat, heater, main control, and evaporator cover. Unit checks ok."
DRYER GE GTDP490ED4WS Installed new motor and blower wheel. Unit checks ok.
MICROWAVE GE JNM1851SM4SS "Installed new smart board, unit is heating properly. Checks ok."
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Water line coming out of filter had a leak in it, repaired line, unit is working properly."
REFRIGERATOR SAMSUNG RS261MDWP/XAA "Found condenser fan not spinning, found wrong voltage being sent from main control board, ordered control board and condenser fan. Located in the kitchen. Manufactured 3, 2012. Informed customer to unplug unit until repair is complete due to water overflowing drain pan. ; rqstng P&A on 1 DA31-00146B (CONDENSER FAN) and 1 DA41-00669A (MAIN CONTROL BOARD)"
DRYER SAMSUNG DV50K8600EV/A3 "Found unit turning off unexpectedly, needs main control board, found door gasket not seating properly. Ordered control and door gasket. Located in laundry room, manufactured 12/2016; rqstng P&A on 1 UNKNOWN (MAIN CONTROL BOARD) and 1 UNKNOWN (DOOR GASKET)"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Found door making loud squeaking when closing, ordered door with hinge parts.Located in the kitchen. Manufactured 10/2017; saved tckt"
WASHER FRIGIDAIRE EFLS617SIW0 "Found dispenser tray still full of water after cycle completes. Ordered dispenser housing and valve. Located in laundry room, manufactured 2018; rqstng P&A on 1 5304506505 (DISPENSER HOUSING)"
MICROWAVE FRIGIDAIRE GLMV169DBD "Found door and handle broken, customer wants door replaced, ordered new door.; ordrng 1 5304441374 (DOOR)"
DISHWASHER WHIRLPOOL DU1055XTVS2 "Collected Deductible 100Found unit leaking, found tub seal worn, not seating properly, console and latch not allowing door to close properly. Needs console, latch, and tub seal. Located in the kitchen, manufactured 2009; rqstng P&A on 1 8193882 (LATCH) and 1 W10542314 (TUB GASKET) and 1 WP8524471 (LATCH) and 1 WPW10459139 (CONSOLE)"
DISHWASHER LG LDT9965BD "Found rinse aid dispenser will not dispense properly, ordered dispenser assembly. Located in the kitchen, manufactured 2015; rqstng P&A on 1 UNKNOWN (DETERGENT DISPENSER)"
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A Found upper drawer in freezer has broken rail on the right side. Ordered new rail.; ordrng 1 241894228 (SLIDE RAIL)
DISHWASHER WHIRLPOOL KDFE104DSS2 "Installed new control, unit will not power on, ordered user interface.; rqstng P&A on 1 WPW10537336 (USER INTERFACE )"
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 They need to reschedule; saved tckt
REFRIGERATOR SAMSUNG RTW4516FW1 "Found transmission leaking oil, agitator is slipping, ordered gearcase, agitator, splutch, and tub seal. Located in laundry room, manufactured 9/2017Double labor on this job.; rqstng P&A on 1 285565 (AGITATOR) and 1 W10324647 (TUB SEAL) and 1 W10721967 (SPLUTCH ) and 1 W11255272 (GEARCASE)"
MICROWAVE GE JNM1851SM4SS "located in the kitchen, manufactured 3/2011Found smart board not sending proper voltage to transformer, needs new smart board. Collected 100.00 deductible ; rqstng P&A on 1 WB27X11070 (SMART BOARD)"
DRYER ROPER RED4516FW0 "Found handle not loose, not staying on door properly, ordered new handle.; ordrng 1 W10861225 (HANDLE)"
REFRIGERATOR FRIGIDAIRE LFHG2251TF3 "Found ff section freezing food on top and middle shelves. FF thermistor out of ohm range, installed new thermistor, unit checks ok.; used 1 5303918775 (THERMISTOR) from stock"
DISHWASHER ELECTROLUX FBD2400KW12B "Installed new spray arm, unit checks ok."
MICROWAVE MAYTAG MMV1174FW-2 "Installed new driver, ring, and turntable, unit checks ok."
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A "Installed new slide rail, unit checks ok."
MICROWAVE MAYTAG MMV1174FW-2 "Unit is out of warranty, working properly, is missing turntable, ring, and driver. Ordered all three parts.; ordrng 1 WPW11245707 (DRIVER) and 1 WPW11252182 (RING) and 1 WPW11367904 (TURNTABLE)"
WASHER SAMSUNG WF45R6100AC/US "Unit will not drain, found drain pump will not spin with proper voltage applied.Samsung ticket# 4150898590; ordrng 1 UNKNOWN (DRAIN PUMP)"
DISHWASHER GE GDF520PGJ4WW "Unit continues to run after cycle completes, beeping during middle of the cycle.talked to Techline, was informed to replace main board, user interface, and door wire harness. Located in the kitchen, manufactured 10/2017; rqstng P&A on 1 WD21X22596 (HARNESS) and 1 WD21X23463 (USER INTERFACE) and 1 WD21X24798 (MAIN CONTROL)"
DISHWASHER LG LDF8874ST "Installed new drain pump, motor, and main control, unit is working properly."
MICROWAVE SAMSUNG ME18H704SFS "Found turntable making noise while spinning, not seating properly. Ordered turntable and ring. Samsung ticket # 4150898334; ordrng 1 UNKNOWN (TURNTABLE) and 1 UNKNOWN (TURNTABLE RING)"
REFRIGERATOR GE TFX25ZPZBAA "Found ice frozen on freezer floor, water dripping out due to evaporator drain being clogged, steamed ice in area, cleaned out drain. Unit checks ok."
DISHWASHER ELECTROLUX FBD2400KW12B "Found lower spray arm not seating properly, ordered new spray arm.; ordrng 1 5304518927 (SPRAY ARM)"
DRYER SAMSUNG DV52J8700GP/A2 "Found clothes stuck in blower wheel, removed obstructions, unit checks ok."
WASHER GE GTWN4250D1WS "Found start button not working properly, ordered switch and control. Located in laundry room. Manufactured 2014; rqstng P&A on 1 WH01X10088 (SWITCH) and 1 WH12X10614 (CONTROL)"
WASHER GE GTW680BSJ5WS Found unit leaking oil from gearcase. Needs new gearcase and dampers.ordered gearcase. Unit located in the laundry room.manufactured 1/2018; rqstng P&A on 1 UNKNOWN (GEARCASE)
REFRIGERATOR FRIGIDAIRE LFHB2741PF "Installed new main board and icemaker, unit checks ok."
REFRIGERATOR WHIRLPOOL 106.577047 "Found freezer drain clogged, thawed and cleaned out evaporator drain, unit checks ok."
DRYER ROPER RED4516FW0 "Installed new door handle, unit checks ok."
WASHER MAYTAG MVWB765FW0 "Installed new gearcase and clutch, unit is working properly. Checks ok."
MICROWAVE SAMSUNG ME18H704SFS "Installed new turntable and ring, unit is working properly."
RANGE GE JBP79W0B4WW "Found touch panel unresponsive, the control board is NLA, unit is not repairable."
REFRIGERATOR GE GIE21GTHCWW "Found water line to icemaker frozen, causing water to leak when icemaker called for water, thawed water line to free it up. Found water pressure to water line to high, adjusted pressure to normal. Unit checks ok."