John - Versailles, OH
Kevin was knowledgeable about removing the microwave and disassembling the covers. He could tell it had blown the internal fuse. Since there were no obvious burns/arcs, he was unable to diagnose the specific cause of the blown fuse. When the different possibilities were discussed and the cost of repairs was estimated, it became obvious to us that a better option was to replace our 11 year old microwave appliance.
Matt - Russia, OH
Washer Door Seal Leaking
Jeff - Saint Henry, OH
Like any repair they give you a 5 hour window to show up, this is always an inconvenience, however they did call 30 minutes prior to report their arrival time which was very nice.
Sam - Versailles, OH
Travis - Fort Recovery, OH
Kevin was very polite and handled everything to our satisfaction.
Great service and friendly
Jennifer - Arcanum, OH
Gina - Versailles, OH
Kevin was thorough in looking over my refrigerator that was not cooling. He was able to diagnose the problem and give me details as to the cost and procedure of the repair. I feel he was a very honest and knowledgeable repair man and I wouldn’t hesitate to call the company again for repairs as he represented the company very professionally.
Kevin offered wonderful service
Brenda - Union City, IN
Kevin was very courteous and knowledgeable after look in the refrigerator over thoroughly he knew exactly what the problem was he fixed it and now we have no more weird sounds.
Marie - Versailles, OH
Kevin did a great job, professional and knowledgeable, would recommend him
Kathy - Greenville, OH
The part that Authorized had to order took over a month to get to me but I got continual communication from Authorized that they were on top of it where I did not feel forgotten
Jason - Arcanum, OH
Paul - Versailles, OH
David - Versailles, OH
Kevin has been at our house several times. He has always been professional and provided excellent service.
Tom - Greenville, OH
Thankful for friendly service that fixed our washer. The only part we wish was better was wait time. Almost two weeks from first call to repair. That’s a long time to be without a washer. Fortunately we had a spare in barn. Not everyone would have that. We installed it for the second week waiting on parts and appointment time. We had to get some laundry done.
Matt - Greenville, OH
Justin - Greenville, OH
He is always thorough, polite and knows what he is doing.
Very polite and accommodating. Worked fast and was through
Diane - Fort Recovery, OH
Michael - Versailles, OH
Very informative, good experience, everything explained...good experience.
Great best I had
John - Versailles, OH
Dennis - New Madison, OH
Kevin did a great job troubleshooting the problem and finding a solution. He was very thoughtful in moving items out of the way and placing them back before leaving. Kevin does a great job!
Chris - Greenville, OH
Kevin was very friendly and got the job done.
Excellent service and very pleasant person.
Jim - Arcanum, OH
Very pleased with everything about the service. We will gladly schedule service with Kevin again.
Kathy - Greenville, OH
Felt the bill was TOO HIGH for the reason for the call THINKING THERE IS A SERVICE CHARGE OF 100.00 just to walk into the building??????
Bob - Greenville, OH
Kirk - Arcanum, OH
WASHER ELECTROLUX EFLS627UIW0 "Replaced valve assembly, Checks ok."
WASHER GE HTW240ASK5WS Nothing wrong with unit had out of balance error that I showed customer in manual. Told them to put in more clothes and adjusting settings.
WASHER SPEED QUEEN AWN63RSN116TW01 Not sure why the control is listed 2x but replaced upper board. Tested unit out checks ok. Told customer to monitor and write down any problems.
OVEN ELECTROLUX EW30EW65GSA All operations check ok .
WASHER WHIRLPOOL WTW8000DW2 "After talking with customer and exam the unit, I dont believe the customer is doing anything wrong and has been careful with the unit. The springs are really stiff, i suggest at this point to go ahead and replace the hinge springs and hinges at this point. Those should be covered under extended warranty and lid under manufacturer part warranty. Pics attached.; rqstng P&A on 1 W10861714 (hinge SPRING LEFT) and 1 W11023747 (hinge SPRING RIGHT) and 1 WP8563965 (lid hinge LEFT)"
WASHER SPEED QUEEN AWN63RSN115TW01 "Replaced upper control. Put unit into a normal warm wash, then proceeded to drain and pin out. Unit checks ok."
DRYER GE GTD33EASK0WW "Replaced parts, tested in timed dry heat mode. Unit checks ok."
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Upon inspection found ice bucket frozen up from bottom, appears drain possibly plugged. Had to steam and remove all parts again. Checked over everything. Applied more silicone to seems inside and outside this time. Checked and steamed out drain fill tube ok. Removed compartment cover checked and cleaned out any drain tubes, has latest design. Unit checks ok, told customer to monitor."
REFRIGERATOR AMANA ABB1924BRW01 "Upon arrival found frig at 55F and freezer around zero. Noticed excess frost buildup on outside of evap cover. Pic attached. Fan was still running and damper door in frig was open but no air blowing out which means there is a circulation issue. Put unit into diagnostics, FF and FR thermistors read good. Damper control open and shuts ok. Defrost circuit you can hear working. Ordering new jazz control, told customer to take everything out of unit and let manually defrost 24hrs with doors open and then plug in unit and take temp checks. If not done prior then to definitely do this prior to coming back out on schedule.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"
REFRIGERATOR LG LFX28979ST/01 "Upon inspection customer claims lower icemaker not working. The bail arm is also broken. Will need new icemaker. Pics attached. Located in kitchen.; rqstng P&A on 1 AEQ72909602 (ICEMAKER)"
RANGE FRIGIDAIRE GLES389FBD "Upon inspection customer states unit will not heat properly. Inspected 240V at terminal good. Checked ohm reading of broil, convection bake and bake element read 40, 22, 18 ohms. Wire condition looked ok. Checked temp probe read 1080 ohms. Thermal cutoff circuit breaker i believe was tripped. Pressed unit, getting continuity, wasnt earlier. Put unit into broil, unit heated, getting 240V. Put on convection bake, found getting 120V. Checks ok. Put in bake mode, getting 240V across bake element, unit preheated, checked temp on cookie sheet read about 100F more than should of at 350F setting.proceeded to let unit run, unit still ran hot. Called techline, suggest getting new control. Saved estimate, collected service call, will see about part availability and call customer."
WASHER GE GTW680BSJ4WS "Replaced valve assembly. Unit checks ok, no leaks."
DISHWASHER FRIGIDAIRE FFBD2411NW6B "Upon arrival had customer start unit, ... unit filled and started washing, let run for about 5 mins. Canceled and started again, no issue. ''
WASHER GE HTW240ASK5WS "Customer claims unit didnt rinse out. Went over washer features in unit owners manual. Checked by running normal wash cycle, medium load, warm water. Explained how unit does a spray rinse then drains and spins out. She would have to select a deep rinse otherwise. Unit checks ok."
WASHER ELECTROLUX EFLS627UTT0 "Customer took some pictures of unit, showed some leakage from the dispenser housing. Removed dispenser, checked cleanliness good. Place under faucet in bathroom sink. The only siphoning areas are bleach and fabric softener areas. Watched unit siphon, also noticed some leakage coming out towards the front. Had tested unit in quick wash was able to get unit to leak from front of dispenser and ran down along door seal and into pedestal handle. Noticed both top and bottom halves when snapped together there is a gap , not sure if water is spraying out from there. Used foil tape and did bot sides and tested unit again. No leaks this time. If problem persists customer will call in and will order dispenser first and go from there."
FREEZER GE CFE28UELBDS "Replaced valve, checked and cleaned fill tub best i could coming into icemaker. Told customer to monitor situation."
WASHER SPEED QUEEN AFNE9RSP113TW01 "Replaced motor control, had customer put in laundry she knew would cause issue. Cycle completed however still educated customer on cycle types and laundry usage. Unit checks ok."
MICROWAVE WHIRLPOOL MH1170XSQ/5 "Unit has no power, and was made in 2008. Checked outlet wiring and voltage good. Unmounted unit. Checked for any loose or damaged wiring none. Checked glass fuse was blown, checked other cavity and thermostats ok. Checked door switches ok. Replaced fuse, tested unit, within 2 secs blew fuse again. Transformer is bad, not recommended repair. Customer is buying new unit."
WASHER FRIGIDAIRE FAFW3921NW0 "Customer claims unit just stopped middle of cycle. Unit had water in it but customer already removed clothes and removed water they could get too. Apparently door lock must not have stayed engaged. Unit when trying to start cycle just has 1 click from the board and goes to pause on screen. ; ordrng 1 131763256 (DOOR LOCK) and 1 809055306 (control-electrical)"
RANGE FRIGIDAIRE DGEF3041KFA "Customer claims left front burner not coming on at all.... checked all wiring connections looked good for each burner.; ordrng 1 316238201 (switch DUAL ) and 1 316282000 (element DUAL LEFT FRONT)"
MICROWAVE SHARP KB6524PS "Customer issue unit would randomly not shut sometimes, immediately re-open. Upon arrival could not duplicate issue at hand. Opened and shut door several times with control button, and tested a few times by push shut. ; saved tckt"
RANGE FRIGIDAIRE FPDS3085KFG "Replaced main control, tested all heating functions broil, bake and convection. Placed cookie sheet in oven middle rack had unit heat to 350F. Unit checks ok."
WASHER SAMSUNG WF45K6500AV/A2 "Drain pump is faulty, had to drain and also clear clean out. Showed customer how to do this monthly. Ordering new pump.; rqstng P&A on 1 DC31-00178D (DRAIN PUMP)"
DRYER SPEED QUEEN ADE4BRGS175TW01 Replace element.; used 1 964P3 (ELEMENT) from stock"
DISHWASHER FRIGIDAIRE FGID2468UF1A "Changed out entire wiring harness. Hooked up power, console good, checked each button interface ok, pressed normal to start dry wash for few seconds. Unit appears ok, no error upon power on hook up."
DISHWASHER SAMSUNG DW80M9960US/AA "Replaced parts, ran unit outside of cabinetry, put unit into a 60 wash cycle. Checks for leaks. Placed 8 small cups upright in lower and upper rack and checked later make sure they was full. No error codes come up, went ahead and cleared all error codes fresh. Unit appears ok."
RANGE FRIGIDAIRE FEF377CFSE "Customer range display is hard to see, going out. Gave estimate on part and repair.; ordrng 1 316089306 (overlay CLOCK)"
WASHER SPEED QUEEN AWN63RSN115TW01 Unit would not drain.; used 1 203885 (PUMP) from stock
WASHER WHIRLPOOL WFW75HEFW0 "Replaced drain pump, unit checks ok. No leaks, showed customer."
DISHWASHER FRIGIDAIRE FFBD2411NW6B "Customer claims unit when starting sometimes intermittent will not run. Unit checks ok, talked to Joe of maintenance ''
WASHER SPEED QUEEN AWNE63RSN115TW01 Replaced lock bezel on unit at store. Checks ok.
WASHER SPEED QUEEN AWN63RSN116TW01 "Customer getting led errors, has to unplug to reset. Called techline, will need new upper control; ordrng 1 205078 (UPPER CONTROL)"
WASHER SPEED QUEEN AWN63RSN115TW01 "Unit will just randomly light up the wash, rinse and lid lock leds will start flashing 2 cycles then a pause, during a cycle. This denotes either broken belt or upper control error. Called techline to verify. Ordering new control, belt is ok. Note will need to check wiring orientation and or dipswitch.; ordrng 1 204163P (UPPER BOARD)"
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Replaced part, unit checks ok."
WASHER SPEED QUEEN AWNE9RSN116TW01 Changed out new inner basket. Checks ok.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Customer issue with ice cubes malformed, slushy ice etc. noted sometimes had ice just hit the floor. Unit had been worked on 1-2 yrs ago from another servicer and had ice room and kit replaced according to customer. Upon inspection ice room looked ok. Noticed the ice flap would sometimes stick open and not close... this would allow warm air to get in unit and cause issue. ; rqstng P&A on 1 DA81-05595A (SILICONE) and 1 DA97-13829C (DISPENSER KIT)"
WASHER ELECTROLUX EFLS627UIW0 "Customer still getting E11 error. Called techline, ran through each diagnostics test. Determined problem with cold water valve.; rqstng P&A on 1 5304514790 (VALVE ASSEMBLY)"
DRYER GE GTD33EASK0WW Customer did change out cord and 240V receptacle per request. Pics attached are of the old cord and plug. Upon inspection found heating element open.; rqstng P&A on 1 WE04X25194 (dryer thermostat) and 1 WE04X25196 (dryer thermostat) and 1 WE11X21156 (heater and housing a)
REFRIGERATOR SAMSUNG RF263BEAESG Replaced im kit. Checked had to adjust fill tube placement. Unit checks ok.
MICROWAVE WHIRLPOOL WMH53520CS-5 "Replaced parts unit checks ok, showed customer."