Matt - New Madison, OH
Appointment set up in timely manner.Service had the part and was repaired quickly.
Pequignot - Greenville, OH
Great technician did a great job!
Service was exceptional!
Mary - Greenville, OH
He was very knowledgeable and knew what he was doing.
Jeff - Greenville, OH
Great. Had part and all done in one trip
Kevin was great! Very thorough.
Eric - Arcanum, OH
Frank - Arcanum, OH
Ann - Versailles, OH
Our service tech, Kevin, was highly skilled, and very competent. He called ahead to let me know when he was going to arrive and he arrived promptly. He asked me to explain the problem. I did, and Kevin h thoroughly assessed the dryer, taking it apart, and found the problem. A very small part was bad. He had the part in his truck and replaced the bad one in about 5 minutes! He was excellent! I
Rachelle - Union City, IN
My repairman was on time, and was very courteous and informative when answering all my questions.
John - Versailles, OH
Kevin was knowledgeable about removing the microwave and disassembling the covers. He could tell it had blown the internal fuse. Since there were no obvious burns/arcs, he was unable to diagnose the specific cause of the blown fuse. When the different possibilities were discussed and the cost of repairs was estimated, it became obvious to us that a better option was to replace our 11 year old microwave appliance.
Matt - Russia, OH
Washer Door Seal Leaking
Jeff - Saint Henry, OH
Like any repair they give you a 5 hour window to show up, this is always an inconvenience, however they did call 30 minutes prior to report their arrival time which was very nice.
Sam - Versailles, OH
Travis - Fort Recovery, OH
Kevin was very polite and handled everything to our satisfaction.
Great service and friendly
Jennifer - Arcanum, OH
Gina - Versailles, OH
Kevin was thorough in looking over my refrigerator that was not cooling. He was able to diagnose the problem and give me details as to the cost and procedure of the repair. I feel he was a very honest and knowledgeable repair man and I wouldn’t hesitate to call the company again for repairs as he represented the company very professionally.
Kevin offered wonderful service
Brenda - Union City, IN
Kevin was very courteous and knowledgeable after look in the refrigerator over thoroughly he knew exactly what the problem was he fixed it and now we have no more weird sounds.
Marie - Versailles, OH
Kevin did a great job, professional and knowledgeable, would recommend him
Kathy - Greenville, OH
The part that Authorized had to order took over a month to get to me but I got continual communication from Authorized that they were on top of it where I did not feel forgotten
Jason - Arcanum, OH
Paul - Versailles, OH
David - Versailles, OH
Kevin has been at our house several times. He has always been professional and provided excellent service.
Tom - Greenville, OH
Thankful for friendly service that fixed our washer. The only part we wish was better was wait time. Almost two weeks from first call to repair. That’s a long time to be without a washer. Fortunately we had a spare in barn. Not everyone would have that. We installed it for the second week waiting on parts and appointment time. We had to get some laundry done.
Matt - Greenville, OH
Justin - Greenville, OH
He is always thorough, polite and knows what he is doing.
Very polite and accommodating. Worked fast and was through
Diane - Fort Recovery, OH
WASHER WHIRLPOOL WTW8500DC0 "Replaced ui console, powered on checked through buttons. Did quick test had unit fill and wash then drained out. Checks ok."
WASHER MAYTAG MVWB855DC3 "Customer claims unit is not getting clothes clean, unit has no error codes. Found wash plate loose, tightened up screw. Also gave suggestions in options for better cleaning or more water. Tested unit with some towels, unit checks ok."
WASHER GE GTW460ASJ4WW "Replaced transmission and parts, checked for leaks. Unit checks ok."
OVEN WHIRLPOOL WFE505W0HW1 "Found black power wire from terminal block had shorted and burnt. Unit will need a new terminal block. I believe i can replace the terminal ends on the wire without ordering harness. Customer claims screen went out, control might be damaged.; ordrng 1 W10245259 (Terminal block) and 1 W11314391 (Control)"
DISHWASHER FRIGIDAIRE PSEUDOXXX Pulled part off Frigidaire dishwasher and confirmed via photo with SM tech.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Replaced timer, set on 70 mins timed dry, for 10 mins, timer is moving downward. Unit checks ok."
WASHER MAYTAG MVWC565FW1 "Found lid lock acting up. Replaced with truck stock, unit checks ok.; used 1 10838613 (Lid lock) from stock"
RANGE WHIRLPOOL WFE515S0JS0 Replaced terminal
REFRIGERATOR SAMSUNG RF263BEAESG/AA Replaced icemaker kit per bulletin. Checked water dispenser again is working just fine, can not get to act up. Must be intermittent. Also told customer son that if it stops try removing water filter and see if it has some ice or freezing up and put back into place.
WASHER WHIRLPOOL WTW8500DC5 "Upon diagnostics unit has F6E3, F0E3, F6E2. The E3 and E2 errors are problems communicating between main control and ui. This unit is a cabrio generally issues with ui console to be replaced. Ordering new ui console.; ordrng 1 W11095624 (Console chrome shadow)"
DISHWASHER WHIRLPOOL WDT780SAEM1 "Customer claims unit dispenser sometimes opens sometimes not. Sometimes soap doesnt drop out? Also poor wash performance, intermittent. Checked spray arms, need replace the middle and lower. Screen filter was clear but showed customer how to properly remove and install parts to clean. Dispenser will replace.; ordrng 1 W10491331 (Spray arm bottom) and 1 W10498900 (Spray arm middle) and 1 W10861000 (Dispenser)"
DISHWASHER GE GDT605PSM0SS "Found bottom spray arm hitting heating element. Element was bowed in the middle, bent downward and also on heater clips. When spray arms come in will replace, bottom one has a burnt spot. ; saved tckt"
DISHWASHER FRIGIDAIRE FGID2468UF0A "Upon inspection did not get the unit to act up once. Customer doesnt use it much, they claim they never really go it to work.. unit latches ok. Unit cycle buttons working properly and starts and cancels just fine. Showed customer and had her do it. Idk if they are loading something incorrectly or what."
WASHER GE GTW460ASJ7WW "Units transmission is squeaking, video taken. Unit will need replacement transmission, also leaking oil from transmission. Unit has that difficult agitator to get off as well.; rqstng P&A on 1 WH38X27335 (Transmission), ordrng 1 WH02X24374 (Screw) and 1 WH01X24697 (Belt)"
MICROWAVE FRIGIDAIRE FGMV176NTFC "Customer claims when unit was running, also cooking on cooktop and baking it just stopped working, no power. Power outlet is good, bottom cavity fuse and tstat ok, ceramic fuse good, magnetron fuse ok. Checked wiring ok, found monitor switch read shorted closed. Also found upper cavity fuse open. There is no display at this point but we cant test until we replace upper cavity fuse and monitor switch. ; ordrng 1 5304509449 (Upper cavity fuse) and 1 5304509459 (Monitor)"
WASHER LG WM4370HKA "Customer issue not draining and spinning out. Removed water, checked clean out, unit is a front loader. All was clear, drain pump is bad.; ordrng 1 4681EA2001T (Drain pump)"
HOME LAUNDRY - E LG DLEX8100V "Replaced display board but unit still not working. Called back into LG techline, said to replace main control. Got part number from tech. ; rqstng P&A on 1 EBR76519513 (Main control), states that autho needed"
DISHWASHER FRIGIDAIRE FGHD2433KW1 "Drain pump bad, replaced with new truck stock. Drainage lines all clear, also showed customer how to remove and clean screen. Unit checks ok no leaks.; used 1 A00126401 (Drain pump) from stock"
OVEN WHIRLPOOL WFE770H0FZ2 "Customer claims when hitting rapid preheat it will preheat but not signal and say its ready. Upon trial and error, looked at the manual, and hit rapid heat and manually put in the temp at both 375F and a 350F. Each time appeared to work. Oven dings and display says to insert food. Told customer when using that setting to manually key in temp. Before hitting start. Unit checks ok, checked temps with infrared, good."
REFRIGERATOR GE GNE25JMKGFES "Upon arrival unit was in a defrost mode for a couple of mins, then started cooling again. Took temps in freezer around 2F and fresh food 38F. Unit is running and working ok, no problems since last came out. Evap fan is running and clear, no noticeable frost buildup. Went ahead and changed out main board. Took pics, plugged in unit, compressor came on and evap fan working. Unit is cooling, told customer to keep an eye on that freezer door stays shut, and to watch out for fan running or not and or frost build up. Unit appears ok."
DISHWASHER SAMSUNG DW80K7050UG/AA "Unit has LC error for leak and not draining. Upon arrival, uninstalled unit, used wet vac removed water, checked sump area, checked drain line, used paper towel dry up water in base, checked case brake and then changed drain pump. Unit still not draining, suspect a plug in the case break. Truck stock part will not work. Consult Chris on part numbers, ordering part; ordrng 1 Dd82-01111b (Case break)"
WASHER LG WM8100HVA "Replaced rear tub and inner basket. Tested unit with towels, checked for leaks. Showed customer, unit appears ok, customer will let us know."
DRYER SAMSUNG DVE50R5400V "Unit would not power on, checked and reset breaker, old style breakers, unit is not getting any voltage to recepticle and have also checked no voltage at terminal block. Discovered that breaker had been improperly marked. Found correct breaker, getting proper voltage but still suspect old breakers. So checked out heating element, tstat, hi limit all ok. Checked make sure no shorts, nothing burnt. Found quite a bit of lint buildup, cleaned out bulkhead good told customer make sure lint screen sits flush. Checked venting to outside ok, but have no flap on end explained critters can get in there and build a nest. Ran unit on time dry hi heat for 10 mins checked ok. Also showed customer about eco feature make sure that is off. Customer says she never noticed any error codes."
WASHER HOTPOINT HTW240ASK5WS "Customer must have canceled the job on the washer, and clothes just sitting there in water. All she had to do was reset on another cycle. I drained unit and started a cycle fresh, explained how to start, pause and cancel jobs. Unit checks ok."
WASHER GE GTW840CSN0WS "Customer claims unit gets off balance intermittently, has since the first day they owned it. They do try and load it in various ways but will still get off balance. These units are more prone for this. Unit is on a cement floor in basement, level and suspension rods are good. Unit checks ok."
WASHER LG WM8100HVA "Replaced rear tub, spin basket etc. tested unit on a rinse and spin. Checked no leaks, unit appears ok thus far, customer will do some laundry tonight to test."
DRYER ELECTROLUX EFME627UIW2 "Found blower wheel loose, adjusted and tightened."
WASHER WHIRLPOOL WFW9500TC01 "Changed out new boot seal and clamps... tested unit to check for leaks. Unit checks ok, though is in rough shape."
REFRIGERATOR GE GSHF5KGXBCWW "Customer recently moved into home. Unit is dispensing water ok, and making ice but not dispensing ice. Pulled out ice bucket noted some cubes appeared hollow, my guess probably due to water being shut off for a period of time, then the ice was all clumped together jamming it from dispensing. Showed customer, and dumped all ice to clear. Auger and solenoid working ok. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FGS2342LF7 "Upon arrival unit is cooling but right hand light is out and the display and anything with dispenser is not working. Checked right hand door switch ok. Proceeded to remove display panel etc. called tech line, case #84201241 he had me check for dc voltages at the main board from J9 connector which has a 3 prong harness of red, white, black. Unit was giving 15-16Vdc upon checking from the other end of the harness read ok unplugged from the board. However when connector that 3 prong wire on either end of the board the refrigerator will shut down. Gave and saved estimate for repair. Collected service call fee."
DISHWASHER GE GDF530PGM0WW "Replaced turbidity sensor, ran unit checks ok. No leaks... see note."
DISHWASHER - POR GENERAL ELECTRIC GPT225SGL0WW "Changed out drain pump, when testing first time it was leaking. Had to wipe up with towels and reseat the drain pump. Tested again, unit checks ok, draining with no leaks."
DISHWASHER WHIRLPOOL WDT710PAHW1 "Customer issue, paint is coming off at the door vent, you can tell where its rusting and bubbling underneath the paint. Pics attached. Also customer had issue not cleaning dishes well, showed her how to remove and clean out filter was full of junk and debris. will contact lowes for approval.; saved tckt"
RANGE GE PGB930SEJ7SS Collected money for burner knob.
DISHWASHER SAMSUNG DW80R9950UG All operations check ok .
WASHER WHIRLPOOL WTW8500DC0 Unit had an F6E3 error that has been intermittently coming up. Communication error between control and ui. Fairly common on these units when ui starts to go bad. Unit also had an F0E5 error for off balance loads. Customer has been unplugging for a period of time and sometimes gets it to work sometimes not. Ordering new console.; ordrng 1 W10838672 (Ui console chrome shadow)
FREEZER FRIGIDAIRE FFFU20F2VW0 "Upon arrival took temp checks reading around 32F top of freezer and -4F in bottom. Removed evap cover good frost pattern nothing heavy but spots pics attached. however evap fan not turning, froze up and ice etc blocking. Took steamer to clear up,and wipe dry. Fan still not working not circulating cold air to top. The control knob with cheap potentionmeter doesnt appear to turn unit off and customer made note seems like it runs all the time. Ordering these parts, if that doesnt fix it will then order main control. See sticky note.; ordrng 1 5304523741 (Evap fan) and 1 5304523789 (Potentionmeter for control) and 1 5304523768 (Clip for pot) and 1 5304523788 (Defrost harness)"
WASHER WHIRLPOOL WTW4950HW1 Changed out control and shifter. Calibrated unit. Unit checks ok.
RANGE GE JGBS66REK4SS "Replaced parts, unit checks ok. Showed customer."
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 "Customer claims water will leak from tub seal center of the door. Explained on these units when they get some soap scum on the glass and door boot to clean and wipe dry for proper sealing. Ran a test, unit checks ok."