David - Versailles, OH
Kevin has been at our house several times. He has always been professional and provided excellent service.
Tom - Greenville, OH
Thankful for friendly service that fixed our washer. The only part we wish was better was wait time. Almost two weeks from first call to repair. That’s a long time to be without a washer. Fortunately we had a spare in barn. Not everyone would have that. We installed it for the second week waiting on parts and appointment time. We had to get some laundry done.
Matt - Greenville, OH
Justin - Greenville, OH
He is always thorough, polite and knows what he is doing.
Very polite and accommodating. Worked fast and was through
Diane - Fort Recovery, OH
Michael - Versailles, OH
Very informative, good experience, everything explained...good experience.
Great best I had
John - Versailles, OH
Dennis - New Madison, OH
Kevin did a great job troubleshooting the problem and finding a solution. He was very thoughtful in moving items out of the way and placing them back before leaving. Kevin does a great job!
Chris - Greenville, OH
Kevin was very friendly and got the job done.
Excellent service and very pleasant person.
Jim - Arcanum, OH
Very pleased with everything about the service. We will gladly schedule service with Kevin again.
Kathy - Greenville, OH
Felt the bill was TOO HIGH for the reason for the call THINKING THERE IS A SERVICE CHARGE OF 100.00 just to walk into the building??????
Bob - Greenville, OH
Kirk - Arcanum, OH
Quick and Efficient
Sharon - Greenville, OH
Kevin S. was super helpful and very professional! Will definitely call this company again!
Chris - Arcanum, OH
Kevin Spurrior was very thorough and professional in fixing my dryer.
Jen - Ludlow Falls, OH
Diagnosed and fixed the issue despite it not being an easy fix.
Kellie - Greenville, OH
Kevin did great considering both times he wasn’t given either all or the correct information. He was there until the job was finished on Tuesday. We were very satisfied with him! Our repair was covered under warranty so I don’t know what the price would have been without it.
Did a great job
Connie - Eldorado, OH
Doris - Minster, OH
Detail problem search
Barbara - Arcanum, OH
Gloria - Greenville, OH
Kevin / authorized service/ good service call
Marcy - Greenville, OH
Kevin is one of the most courteous and informed service technician I have ever had an experience with. I sincerely hope if I ever Need help again I get Kevin.I also pray that Kevin is a trainer or mentor or whatever your status is for New employees, hes the best
Gary - Greenville, OH
Great service form kevin
Julie - Laura, OH
Gary - Greenville, OH
WASHER WHIRLPOOL WTW8500DC2 "Replaced lock assembly, tested unit checks ok."
WASHER LG WD100CK "Replaced pump,assembly. Tested unit in a rinse and spin. Unit filled, agitated and drained and spun out. Unit checks ok. "
REFRIGERATOR SAMSUNG RF28R7351SG/AA "Removed ice bucket, cleared all. Checked all drain tubes cleared. Replaced main board."
WASHER SAMSUNG WA50M7450AW/A4 "Replaced sensor, put unit into a quick wash, unit filled and agitated, then I drained and spun out. Unit appears ok but the issue is always intermittent so im having customer to continue to monitor. If its still acting up will order sub pcb board.."
REFRIGERATOR FRIGIDAIRE FGHB2868TF5 "Checked ice compartment, seems like there was still some warm air getting into this area possibly frosting up the fan and not circulating to keep,ice cold enough. If ice starts to melt the water will make its way through the dispenser. Again used permagum to totally seal up any light shining through, fans is working fine, didnt see any frost buildup. Customer doesnt use much ice so bucket gets really full all the time."
WASHER MAYTAG MVWC415EW2 "Customer claims unit really noisy during spin process, first hand spun inner basket, tub had a roaring noise. Then proceeded to put into diagnostics... Transmission is shot, needs replaced. Also ordering wash plate if needed because of the difficulty of many of these wont come off or damaged when removing. ; rqstng P&A on 1 W10846191 (washplate) and 1 W11035747 (gearcase)"
RANGE FRIGIDAIRE FPGF3077QFH "Customer claims unit clock will add or remove time. Tested power, checks ok. Set time, all operations check ok ."
DRYER SAMSUNG DVE52M7750V/A3 "Replaced parts from previous call. Again unit running and heating ok. Customer husband there to witness. Noticed soap debris spilled down from top... door switch plunger a bit sticky, will stick when door opens etc. told him to wipe clean and monitor door switch."
FREEZER WHIRLPOOL EV200NXAW00 Drain has frozen over and plugged. Removed ice and cleared drain.
DISHWASHER KITCHEN AID KDTE334GPS0 "Upon opening new sealed box for ui, corner piece is broken/damaged. Will return and have pic attached. ; saved tckt"
DISHWASHER FRIGIDAIRE FGIP2468UF0A "Found drain line plugged, about 2ft coming off garbage disposal full of lard and grease. Checked sump, area was clear, you can hear the pump running. tried sucking out water from drain end with shop vac, no luck. Showed customer wife, husband is a plumber, have him clear that drain line and reroute higher off the disposal, and if still not working call back. See note; ordrng 1 A00126401 (pump assembly)"
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA "Found unit freezer drain plugged and frozen over, also unit damper showing error code 4 when doing test 5 diagnostics. Needs new damper. Also noted some frost buildup on corner in freezer, door seals are dirty, told customer to clean and not let any plastic come between seal and cabinet.; ordrng 1 242303001 (damper assy)"
REFRIGERATOR GE GFD28GYNCFS "Unit user interface not working at all, no functions such as water or ice etc. customer just received unit on Tuesday, unit was cooling ok but ui and even lights not working like they should. Remove upper paneling on top, checked all wire connections, check for pinched or broken wires and check alignment of door switches. All seemed ok."
RANGE FRIGIDAIRE GCRE3060ADB "Replaced parts, checked all burners. Unit indicator lamp is working properly now. Checks ok."
RANGE - ELECTRIC GENERAL ELECTRIC JB645RK6SS "Replaced parts, tested each burner, hot element came on... let cooktop cool down and hot indicator went out. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FGSS2635TF1 Replaced ice bucket unit checks ok.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Replaced auger and drain tube assembly, inspected drain and removed drain tubes from back of unit and cleaned. Also swept some lint from compartment and coil. Showed customer how to clean for future use. Also found small piece of foam made its way loose and down the drain removed. Unit checks ok.; used 1 DA97-12540G (AUGER) from stock"
REFRIGERATOR SAMSUNG RF217ACWP "Returning new evap fan, unit is not getting the 12V dc from the board will have to order new main control. Also noted to customer, temp checks seemed warmer in freezer than before, customer had been in and out earlier this morning, i believe it just finished a defrost process. Used a magnet to cover reed switch on bottom, unit had been running and cooling for 15/20 mins is getting a frost pattern about 2/3rds of the way through. Showed customer, that even fixing the fan issue from main board unit probably has a low charge and will gradually get warmer. Advised to get thermometers to place and monitor over time. Customer wants to go ahead and get new control, will return fan. ; ordrng 1 DA41-00695A (MAIN CONTROL)"
FREEZER GE FUF17DLRDWW "Unit was cooling in bottom, took temp,checks found below 0. Unit had good frost pattern, fan was not running. Customer claimed items started getting warmer from top down. Circulation issue, also checked for 12V dc at plug but was only around 11V. Will order new fan, talked to Chris on part lookup.; ordrng 1 WR60X27189 (motor evap fan)"
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Upon inspection found lower fill tube to icemaker frozen, replaced with truck stock. Unit checks ok. used 1 DA97-00209Z(DN) (FILL TUBE HEATER) from stock"
DISHWASHER FRIGIDAIRE FGIP2468UD0A "Replaced lower spray arm, but that does not include the blue round disc. Customer is going to test and let us know."
DISHWASHER SAMSUNG DW80M9960US/AA "Upon inspection customer had a few days prior an LC error code, for leak. Usually when a little water gets into the tray will cause this error. Could be a loading issue. Had breaker turned off... had customer turn breaker on, and put unit into an express 60. Unit filled and washed , checked and opened door several times. No leaks. Customer did state seemed like dishes didnt get cleaned very good. Notice lower wash arm didnt appear to move. Told customer let the express wash run empty, if it completes without error, then run a load of dishes and if they are still not getting cleaned then will look to order parts. No other error codes found. Will have on hold for a few days before closing out.; saved tckt"
FREEZER FRIGIDAIRE FFFU21M1QWA Upon arrival found door gasket is damaged... customer ok to get another and repair. This seal is screwed down from behind the liner and door will have to be removed and take some time to do. Unit is still cooling properly just excessive frost. Unit is located out in open barn area. Pics attached. ; ordrng 1 5304506131 (gasket)
WASHER SPEED QUEEN AWNE9RSN115TW01 "Replaced upper control, did a quick rinse and spin. Unit checks ok."
REFRIGERATOR FRIGIDAIRE LFSS2612TE2 "Unit had water fill tube completely frozen up, prior to water was leaking and overflowing everywhere in and behind evap cover etc. removed all and cleared ice and steamed. Cleared fan evap etc. pulled fill tube cleared and checked for cracks. Installed all, of course customer had turned unit up all the way to highest settings, customer adult son said they had noticed water pressure been lower. Could not remove filter suspect it was frozen in place. Turned down settings to 5 for each compartment, told son to let it cool and balance out, later pull the water filter to check. Also customer has old copper line running to basement. Told him need to pull water line off and check water pressure in the bucket. Possibly low water pressure has caused this to happen. Unit checks ok."
REFRIGERATOR LG LFXS28566M/00 "Replaced parts, tested unit. Checks ok."
WASHER MAYTAG A107 Unit is a very old Maytag washer probably over 30 years. Customer said unit seems to keep filling possible water level/pressure switch problem. Customer looking to get new washer.
DISHWASHER BOSCH SHEM63W56N/13 "Found piece of plastic in drain sump area. Cleared and had unit fill,wash and drained ok. Collected service call fee."
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA "Ordered wrong evap cover, will send back. Installed old evap cover should be ok. Removed black tar junk , and cleaned of defrost thermistor. Made sure it was in correct position. Also increased, defrost time on unit through ui. Installed customers old evap cover. Charged labor."
DISHWASHER WHIRLPOOL WDTA50SAHW0 "Dishwasher roller broken on upper rack. Gave estimate for new rack adjusters, via text to mother, as customer daughter was home.; ordrng 1 W10712395 (adjuster KIT)"
DISHWASHER BOSCH SHEM3AY56N/24 "Replaced parts, filled rinse aid, light was on but after filling the light went off. Unit checks ok."
MICROWAVE GE JVM6175EK3ES "Replaced parts, spliced wiring. Tested unit checks ok, showed customer husband."
WASHER WHIRLPOOL WTW8500DC2 "Lid lock has malfunctioned.; rqstng P&A on 1 W10810403 (lid lock assy)"
REFRIGERATOR KITCHEN AID WRV986FDEM01 "Upon arrival took temp checks unit was at around 0F in freezer and low to mid 40s in fresh food section. Control was set to -2F and 36F. Evap,fan is running and you can feel air coming through the vents and icemaker vent. Did test 39 again this time unit showed defrost thermistor ok. saved tckt"
DISHWASHER FRIGIDAIRE FGHD2465NW1A "Upon arrival customer claimed they had done 1 cycle of washing and it completed without issue... then later on unit started to try to run wash motor on its own so they had to turn off the breaker. Had customer power back on, indeed wash motor try to run on its own without water. Was able to get unit to cancel and run drain pump, then immediately goes back into running wash motor.; rqstng P&A on 1 154886103 (board MAIN)"
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA "Upon arrival took temp checks frig was ok freezer little warm around 12-15F temp customer had control set to 5F. Asked customer details on sound, hard to describe. Pulled out unit, unplugged, didnt hear anything abnormal.... waited couple of minutes, plugged back in... had to wait at least 10 mins or more for it to startup. Compressor started without issue at that time. Had not removed anything, noticed process stub pushing on back cover but didnt seem to make a difference. will leave open and will look to stop in couple of days to do some temperature checks. ; saved tckt"
REFRIGERATOR FRIGIDAIRE LFHB2751TF7 Customer claims intermittent ice production. Pulled water line from im compartment and taped for insulation per bulletin. Also when installing compartment sealed up any air leaks to prevent frost buildup around evap. Unit checks ok.; used 1 241920106 (FILL TUBE) from stock
WASHER GE HTW240ASK4WS "Replaced parts, ran unit in a super normal wash load. Cold water barely coming in. Outside of hoses looking rough, told customer to have husband remove and check water flow through hoses. Unit is washing and spun out ok. Showed wife. Not sure they are getting proper water amount in unit, maybe making belt work harder and stretch out then becomes too loose possible theory."
REFRIGERATOR FRIGIDAIRE GLHS68EJSB0 "Replaced damper assembly, unit opens and closes ok, error code went away... unit checks ok."
WASHER SPEED QUEEN AWN63RSN115TW01 "Changed out parts, checked bolts and fasteners ok... checked rear leveling legs were free... unit seems level and sturdy/balanced. Put unit into a quick wash, fill, agitate no issue. Proceeded to drain and spin ok, no movement. Customer claims they did a load of many pairs of undergarments, no issue, forgot to take them out, re ran same load when it was finished unit had appeared to move with same items same settings. Pics attached. Unit appears ok upon leaving."