Carla - Trotwood, OH
They were fast and productive
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Shirley - New Paris, OH
Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks
Wendy - West Milton, OH
Shawn was very professional, personable, and fixed our washer. We appreciate that he carefully diagnosed the problem and did not cause extra work or expense. I have already recommended your business to someone else. Thank you!
Dawn - Bradford, OH
Great diagnostics but machine wouldn’t act up for him so a repair wasn’t done that day.
Hakes - Dayton, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Fiely - Troy, OH
Greg - Greenville, OH
Sam - Troy, OH
John - Troy, OH
Roger - Tipp City, OH
top notch service
James - Troy, OH
Deborah - Troy, OH
Appliance - Dish washer Oven- Microwave
Leroy - Dayton, OH
Marsh - Greenville, OH
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
Brandewie - Versailles, OH
Service was great and done quickly!
REFRIGERATOR KENMORE 253.6041261 Found that unit needs a new cond pan due to a crack in it leaking water on floor and freezer door gasket not sealingCalled and left message for Matt for approval waiting on call back; ordrng 1 241920605 (pan-defrost) and 1 252193203 (GASKET)
DISHWASHER BOSCH SHSM63W55N/11 "Removed and replaced lower spray arm on unit, ran and checked out, unit checks ok upon techs departure"
WASHER KENMORE 110.270866 "Upon arrival ran a rinse and spin test on unit, found that unit is giving a UL error code, found that stator motor is crackEd; ordrng 1 ROTOR and 1 STATOR"
DRYER WHIRLPOOL WED8000DW1 "Upon arrival tech ran and checked unit out through diag mod and through normal operation and found no noise coming from unit, tech going to try an replace pulley and rollers; ordrng 1 IDLERPULLEY and 1 ROLLERS"
DRYER LG DLEX3870W "Upon arrival found that unit had clothing caught in blower wheel causing unit not to rotate under power, removed clothing, ran and checked out unit checks ok"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Removed and replaced display board of front of unit, ran and checked out, had customer observe repair ch cos ok upon techs departure"
WASHER KENMORE 110.270626 "Upon arrival removed and replaced rotor and stator on unit, ran and checked out, unit checks ok"
REFRIGERATOR SANYO n/a "Upon arrival to customer home, found that unit was working properly at this time,
DRYER KITCHEN AID KEYE679BBLO "Upon arrival tech removed and replaced start switch and was still having problem, contacted tech support went through unit and found that the switch either shorted out timer or timer shorted out switch, tech needs a timer for install. Customer also has a paper vent line and needs new one installed. Tech made her aware that she have to pay for that part not covered under warranty, got ok from customer ; ordrng 1 TIMER and 1 VENTLINE"
REFRIGERATOR FRIGIDAIRE FFHS2611LWF Upon arrival found that unit has a defective damper assm not allowing cold air to pass from freezer to fridge side for proper cooling; ordrng 1 AIRDAMPER
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Upon arrival found door not sealing, looks as if door is wRped causing it not to seal on cabinet, contacted Matt with est was told that unit will be replaced per management"
RANGE FRIGIDAIRE FFGF3047LSH "Removed and replaced eoc overlay and temp probe on u it, checks ok upon techs departure"
DRYER WHIRLPOOL LEQ9858LWO "Removed and replaced parts on unit, ran and chand caked out, unit checks ok upon techs departure"
REFRIGERATOR WHIRLPOOL MZD2665HEB "Upon arrival found that start relay was bad, removed and replaced start components on unit, ran and checked operation, unit was running upon techs departure"
DISHWASHER GE GSD2200G00CC "Upon arrival ran and tested unit, found that unit has a bad motor, will not wash or drain water, slonoid reverses like its supposed to ; ordrng 1 MOTOR"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "PRE-ORDER PARTLine segments on front of the board are burnt out, hard to read numbers, unit is still cooling with no issue ; ordrng 1 DISPLAYBOARDONFRONTOFDOOR"
REFRIGERATOR SAMSUNG RS368ACRS/XAA Upon arrival found that unit has icons on display board burnt out and lower imk is broken will not make ice; ordrng 1 DISPLAYBOARD and 1 LOWERIMK
RANGE TAPPAN TEP315TW Upon arrival found that both left front and left rear burners blocks and switches all need replaced on unit Matt declines repairs on unit
DRYER ELECTROLUX EID55HMBO "Removed and replaced parts on unit, ran and checked out, unit checks ok upon techs departure"
DRYER SAMSUNG DV365ETBGWR/A3 "Upon arrival found that unit runs even when unit is not powered up , contacted tech support to verify that unit will need a new main board due to a stuck relay causing motor to run, customer to check pricing on new dryer will call back if repairs desired"
LAUNDRY CENTER GE n/a "Upon arrival found that inlet water screen on cold water supply clogged with sediment and rust, tech cleaned out are ran and checked both hot and cold water, checks ok. Also checked dryer function, unit working just fine"
DRYER GE DDE7900GBLAD tech is unable to make repairs to unit, contacted vendor spoke to Christina and informed her of situation was given auth for running call Auth # 53KCBP"
DRYER WHIRLPOOL WED7300XW0 "Removed and replaced idler pulley on unit, inspected belt, ran and checked operation, unit checked ok upon techs departure"
REFRIGERATOR FRIGIDAIRE LGHD2369TF1 "upon arrival found that unit needs new air tower with gasket along with new lower imk, not cycling thru and a right side crisper shelf.......Customer needs new air filter and water filter was informed those two pieces was a cod part ; ordrng 1 5304508008 (gasket) and 1 AIRFILTER and 1 AIRTOWER and 1 LOWERIMK and 1 MAINBOARD and 1 RIGHTSIDECRISPERSHELVE and 1 WATERFILTER"
MICROWAVE GE JVM3160DF4WW "Removed and replaced coupling and motor on u kit rampn and tested with full cup of water, unit heated and never spilled any water"
WASHER MAYTAG MVWC415EW1 "Upon arrival found that unit would not complete any cycles, tech did a diag test on unit along with a reprogramming of control, tech then ran unit in normal water cyclnchexw ok"
WASHER WHIRLPOOL GHW9150PW4 "Upon arrival found that drain pump was stuck running on unit, tech pulled clean out trap to make sure nothing clogged, then was able to reset unit, spin and drain towels in unit, customer then able to restart wash cycle"
DISHWASHER BOSCH SHSM63W55N/11 Upon arrival found that lower spray arm clogged with debris causing unit not to wash properly; ordrng 1 LOWER SPRAY ARM
DRYER WHIRLPOOL LEQ9858LWO "Upon arrival found that unit has proper power to unit but wonÕt run due to broken start switch on unit, ; ordrng 1 START SWITCH and 1 THERMAL FUSE"
REFRIGERATOR KENMORE 106.525591 "Remove and replaced evap fan motor on unit, fan motor ch is out ok ice bucket is incorrect was just given housing and that all called DAP and was told by Mark that every piece inside is separate, tech needs to look at a break down if unit and get correct parts for fridge also damper motor now making noise ; ordrng 1 DAMPER MOTOR"
OVEN FRIGIDAIRE FGES3065KFD Upon arrival contacted frigid tech support to confirm error code spoke Paul found that F11 is for a shorted keypad which is item #19 on parts breakdown; ordrng 1 PANELASSM
REFRIGERATOR WHIRLPOOL MZD2665HEB "Upon arrival found that unit has bad start relay on comp, start components will need to be replaced on unit.; ordrng 1 STARTCOMPONENTS"
RANGE FRIGIDAIRE FFEF3016TS0 "Removed and replaced door handle and new mounting screws, checks ok upon techs departure"
REFRIGERATOR BO GENERAL ELECTRIC GFE29HMEHES "Removed and replaced fan motor sensor and water line on unit, checks out ok upon techs departure"
WASHER GE GTW680BPL0DG Removed and replaced defective parts unit checks ok upon techs departure
DRYER LG DLG0452W/01 "Upon arrival found that unit has a defective ignition on it, removed and replaced ignition ran and checked out unit checks ok upon techs departure"
WASHER MAYTAG MHW6000XG0 Upon arrival found that unit is giving a F6-E1 error which is a communication loss between the CCU and MCU boards Gave customer est for repair will call back if repair is desired
WASHER MAYTAG MVWC565FW1 "Upon arrival found that there was no error codes stored in control, tech then went and ran a series of diag test on unit which passed with no issue, tech then ran a reprogramming test on unit and then ran a quick wash cycle on normal, everything checks ok upon techs departure"
RANGE FRIGIDAIRE FFGF3047LSH Upon checking unit out found that unit is more than 50 degrees off of desired set temp ; ordrng 1 EOC and 1 OVERLAY and 1 TEMPPROBE
DRYER WHIRLPOOL WED7300XW0 Upon arrival found now that idler pulley bearing making noise and needs to be replaced ; ordrng 1 WPW10547292 (pulley-idr)