Local Reviews
for Shaun
Powered by Fluid LOCALgood service
Dotty - Dayton, OH
Lisa
Lisa - Englewood, OH
Great
Great
James - Dayton, OH
Good job & courteous
Quick service
James - Vandalia, OH
He came in and got my dryer up and running quickly.
awesome response time
Jerome - Dayton, OH
Fantastic Service
BSharp - Dayton, OH
Quick, efficient and effective.
Great
William - Lewisburg, OH
Fixed problem, seemed knowledgeable, very satisfied, thanks
Great Service
Paul - Dayton, OH
The service was great. Time of arrival came as stated. Service man very professional and took time to explain things.
Great service
Eric - Covington, OH
Tabatha
Tabatha - New Carlisle, OH
Authorized service was friendly and on time and knowledgeable. They worked quick and got my oven fixed before thanksgiving. Shawn was very nice and friendly and answered any questions I had.
***
Kurt - Arcanum, OH
Service Review
Carla - Trotwood, OH
Great expreince
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
GREAT SERVICE
Bob - Vandalia, OH
THE SERVICE WE RECEIVED WAS GREAT! 5 STAR. I THINK YOUR COMPANY IS GREAT, BUT YOUR FIELD SERVICE WAS THE VERY BEST. I DO THINK YOUR PRICE WAS VERY HIGH, BUT THAT IS IT.
Great service
Tom - Englewood, OH
Very knowledgeable and professional
Great service
Cindy - Dayton, OH
Great service
Althia - Dayton, OH
great service
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Great service!
Bill - Vandalia, OH
Service tech was professional and courteous.
Disappointed
Judi - Brookville, OH
My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.
Response from Authorized Service:
Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister
Meant to Please
Nanette - Vandalia, OH
The service was wonderful.
Happy Customer
Judi - Brookville, OH
Shaun did a great job!
Shelly
Shelly - Vandalia, OH
Great service
Linda - Arcanum, OH
Janey
Lance/ - Laura, OH
So far, not so great. Been out twice and not fixed, coming back for the third time.
Response from Authorized Service:
Jane, I apologize the Speed Queen dryer is still making a squealing noise. I appreciate your patience as we get this issue resolved! Please feel free to call the office 927-252-3200 if you have any questions.
Shaun S.
WASHER LG WM3360HWCA "upon arrival ran and tested product through a wash cycle and high speed spin, found no noise coming from unit at this time, unit checks ok"
Shaun S.
REFRIGERATOR AMANA SXPD20HL "removed and replaced imk on unit, along with cold control unit checks ok ."
Shaun S.
REFRIGERATOR WHIRLPOOL ED5LVAXWO02 "removed and replaced bracket on unit, checks ok"
Shaun S.
DRYER SAMSUNG DV45H7000EW "upon arrival found that unit has a loose roller wheel, tech was able to repair wheel on unit, ran and chcked out, unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "removed and replaced imk on unit, adjusted water line, ran amd checked out, unit checks ok"
Shaun S.
ELECTRIC RANGE FRIGIDAIRE FGEF3059TFH "tech removed and checks out ok"
Shaun S.
DISHWASHER BOSCH SHXM78W55N/01 "upon arrival found that unit now needs a new wiring harness for machine spoke to bosch concerning issue was told last time e19 error was dor a bad solenoid on soap disp, installed part still have same problem; ordrng 1 wiringharness"
Shaun S.
DISHWASHER FRIGIDAIRE FFBD2406NS0A "removed and replaced board on unit, ran and checked out, unit checks ok"
Shaun S.
WASHER LG WM2016CW "removed and replaced stator motor and rotor on unit, ran and checked out, unit checks ok"
Shaun S.
OVEN GENERAL ELECTRIC J KP07G0J5BG "removed and replaced bake element on oven, unit checks ok"
Shaun S.
RANGE GE JBS030J3WH "removed and replaced bake element on unit, ran and checked out, unit cheks ok upon techs deparuture"
Shaun S.
MICROWAVE GE JVM1750DP1CC upon arrival found that unit has bad door switches; ordrng 3 doorsswitchess and 1 holster
Shaun S.
RANGE SAMSUNG NE58K9850WG/AA "removed and replaced the eoc and bottom temp probe on unit, checks ok"
Shaun S.
DRYER SPEED QUEEN ADE4BRGS175TW01 upon arrival found that unit needs new set of rollers and timer not shutting off when needs to; ordrng 1 rollers and 1 timer (see film card)
Shaun S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA upon arrival found that unit needs a new imk installed ; ordrng 1 imk
Shaun S.
DRYER KENMORE 796.8118231 "upon arrival found that vent line to the house is clogged and causing unit to have long dry time, tech also found water in vent line on back of dryer"
Shaun S.
DISHWASHER GE GSD1821X66BB "found that pump motor and housing is leaking water and has ruined floor and also rusted out botom of dishwasher, unit being replaced by AHSAuth# $406sncl"
Shaun S.
RANGE LG LRE3061ST/01 "upon arrival found that the unit does not have a bake element in unit, unit runs solely off of broil element and convection fan motor, informed customer upon departure"
Shaun S.
WASHER ROPER RAS7133KQ1 "spoke to mike from AHS gave diag for repair, unit would need a new trans and new clutch installed, AHS going to replacement on unit instead of repairing unit at this time auth# ''
Shaun S.
DISHWASHER FRIGIDAIRE FFBD2406NS0A upon arrival found that unit has 120v to unit but board is bad needs replaced-
Shaun S.
WASHER LG WM2016CW "upon arrival and testing found that unit needs new motor and rotor installed on unit, upon giving customer est for replair declines at this time"
Shaun S.
WASHER SAMSUNG WF45H6300AW/A2 "upon arrival tech ran and tested machine and found one of the shipping bolts still in machine causing extreme noise and vibration as unit spins, removed bolt, ran and tested with customer present, unit checks ok"
Shaun S.
WASHER SAMSUNG WF448AAW/XAA "upon arrival found that unit has a jammed drain pump, tech cleared pump, ran and checked out, unit checks ok upon techs departure"
Shaun S.
DISHWASHER BOSCH SHXM78W55N/01 "upon installing new main board on unit, found that unit is now giving a error code of e19 which stands for issue with soap disp, contacted bosch went through checks on unit, soap disp should have 2400 ohms and tech only reading 2.09, soap disp needs repalced ; ordrng 1 12008380 (soap disp)"
Shaun S.
REFRIGERATOR WHIRLPOOL ED5LVAXWO02 found that pins on bracket are broke that hold micro switch in place for water disp; ordrng 1 2180226 (bracket)
Shaun S.
DRYER - ELECTRIC WHIRLPOOL WED5100SQ0 "removed and replaced timer in unit, ran and checked out, unit checks ok"
Shaun S.
WASHER HOTPOINT GTWN3276MNO "upon arrival ran and tested unit found that the unit goes through fill session, wash and drain and spin with no problems, customer to watch unit and call back if needed"
Shaun S.
REFRIGERATOR FRIGIDAIRE LFSS2312TP2 "removed and replaced imk on unit, ran and checked out, unit checks ok"
Shaun S.
RANGE - GAS JENN AIR SVD48600W "upon arrival tech was able to get unit to function but bad noise coming from fan motor and comtrol giving a F7 error code; rqstng P&A on 1 WP71001858 (control) and 1 WP71001858 (conbection motor), states that autho needed"
Shaun S.
WASHER LG WM3550HWCA upon arrival found that the gasket has a hole in it leaking water onto floor ; ordrng 1 mds47123604
Shaun S.
WASHER KENMORE 110.280628 "removed and replaced suspension rods on unit, ran and checked out, unit checks ok"
Shaun S.
REFRIGERATOR LG LFC23760SB/00 "upon arrival removed and replaced gasket retainer on ldt side of fridge door, unit checks ok upon techs departure"
Shaun S.
DISHWASHER FRIGIDAIRE TDB652RBRO "upon arrival found that unit has a bad wash motor, motor is nla"
Shaun S.
REFRIGERATOR WHIRLPOOL GS6SHAXKS01 "removed and replaced fitting on freezer door ran and checked out, unit checkks ok"
Shaun S.
DISHWASHER LG LDF6810BB/01 upon arrival found that unit needs new set of door cables and springs installed for the door ; ordrng 2 4933dd3001b (hinge cable)s and 2 4970ed4004d (springs)s
Shaun S.
RANGE FRIGIDAIRE LGEF3046TF "removed and replaced drawer on unit, checks ok"
Shaun S.
DISHWASHER BOSCH SHXM78W55N/01 found that unit has a defective main board ; ordrng 1 mainboard
Shaun S.
DRYER HAIER RDE350AW upon arrival found that unit needs new set of hinges and dryer door also ; ordrng 1 door and 2 doorhingess
Shaun S.
REFRIGERATOR SAMSUNG RF261BEAESR/AA upon arrival found that unit has a bad left and right side door gasket on fridge and door closer is bad ; rqstng P&A on 1 doorcloser and 1 leftsidefridgedoorgaske and 1 rightsidefridgedoorgasket
Shaun S.
DRYER KENMORE 110.6661269