Philip - Clayton, OH
After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!
Mike - Vandalia, OH
Gerald - Englewood, OH
We recommend it to anybody but need your service
Great service, Robin was very helpful, polite and provided great alternative to our need.
Zafar - Dayton, OH
Robert - Clayton, OH
I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.
Tina - Dayton, OH
Tech explained what he was doing, an was very nice gentleman
Reasonable price and great service!
Erin - Vandalia, OH
Fast scheduling time. Able to repair dishwasher at a reasonable price. Same great experience as I have had in the past, so I would totally use them again!
Stephanie - Arcanum, OH
Timely, professional and fixed the problem. Thank you!
Dawn - Bradford, OH
The repairman was very professional and friendly.
Carla - Trotwood, OH
They were fast and productive
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Shirley - New Paris, OH
Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks
Wendy - West Milton, OH
Shawn was very professional, personable, and fixed our washer. We appreciate that he carefully diagnosed the problem and did not cause extra work or expense. I have already recommended your business to someone else. Thank you!
Dawn - Bradford, OH
Great diagnostics but machine wouldn’t act up for him so a repair wasn’t done that day.
Hakes - Dayton, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Fiely - Troy, OH
Greg - Greenville, OH
WASHER MAYTAG MVWC416FW0 Found no issue with unit customer states noise issue but only noise tech heard was when drain pump is powered up Unit checks ok
RANGE GE JB655DKBB Found that both burner needs replaced along with switches that controls them; ordrng 1 LEFTFRONTBURNER and 1 LEFTFRONTINFINITESWITCH and 1 RIGHTFRONTBURNER and 1 RIGHTFRONTSWITCH
REFRIGERATOR GE GFSS6KKXASS Unit needs new drain tube kit installed ; rqstng P&A on 1 DRAINTUBEKIT
DRYER WHIRLPOOL WED9200SQ0 Remov d and replace parts on unit ran and checked out unit checks ok
DISHWASHER BOSCH SHS5AVF2UC/01 "Upon arrival found that mounting screw in top of dishwasher as missing causing unit not to be secure, t checks installed new screws, unit checks ok"
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Upon arrival found that imk as jammed with cubes, tech removed all jammed cubes cleaned out imk area check ok"
RANGE WHIRLPOOL XFC310S0AS0 "Upon arrival found there as no power to unit du to cord not plugged in tightly to the wall, tech pulled range, resecured plug, ran and checked out, reset clock for customer, checks ok"
DRYER MAYTAG DE610. 01 Found unit has a bad heating element that needs to replaced; ordrng 1 WPY303404 (heater asy)
DISHWASHER FRIGIDAIRE FDB636GFS5 "Found thatbwash motor not running up to speed causing unit not to wash dishes properly ; rqstng P&A on 1 WASHMOTOR, states that autho needed"
ELECTRIC RANGE FRIGIDAIRE FFEF3003RBA Pre-ordering a n w left font burner and burner block; ordrng 1 BURNERBLOCK and 1 LEFTFRONTBURNER
DRYER WHIRLPOOL WED4800VQ0 Unit has a defective door switch; ordrng 1 WP3406107 (switch-dor)
DRYER WHIRLPOOL WED9200SQ0 Found that 7nit has a defective thermal fuse and also needs a new thermistor tech is out of thermal fuse from truck stock; ordrng 1 THERMALFUSE and 1 THERMISTER
MICROWAVE WHIRLPOOL UMV1160CS-3 "Found unit makes a popping noise as unit is heating, needs a new mag tube and diode installed ; ordrng 1 DIODE and 1 MAGTUBE"
RANGE KENMORE 790.9031301 "Upon arrival found that unit needs a new main board and overlay installed on unit; rqstng P&A on 1 EOC and 1 OVERLAY, states that autho needed"
DRYER MAYTAG LDE9334ACE Upon arrival found that blower wheel is cracked and causing noise as unit is tumbling; ordrng 1 Y30386 (BLOWER WHEEL)
REFRIGERATOR KENMORE 106.858021 Upon arrival found that imk will cycle through but not putting any after into imk due to bad inlet water valve ; ordrng 1 INLETWATERVALVE
WASHER WHIRLPOOL 110.267525 Upon arrival found that unit will not go into high speed spin and has noise coming from motorUnit located in basement laundry approximately 7-8 yrs old ; rqstng P&A on 1 MOTOR and 1 TRANSMISSION
DRYER MAYTAG MDE7600AYW "Upon arrival ran and tested product and found there still is not proper air flow coming out of vent line all customer did was replace flex line and not clean vent going out of house, customer to clean vent"
REFRIGERATOR FRIGIDAIRE FPSS2677RF1 Upon arrival found that unit is froze up due to bad bi metal and defrost timer ; ordrng 1 DEFROSTBIMETAL and 1 DEFROSTTIMER
WASHER FRIGIDAIRE FLSE72GCSB "Upon arrival found that unit is need of new drive belt, ; ordrng 1 134511600 (v-belt)"
DRYER MAYTAG LDE9334ACE "Removed and replaced blower wheel on unit, ran and checked out, unit checks ok"
MICROWAVE SAMSUNG ME21H706MQG "Upon arrival ran and tested microwave and checked setting on unit, found that unit needs a new mag tube and diode; rqstng P&A on 1 DIODE and 1 MAGTUBE, states that autho needed"
REFRIGERATOR KENMORE 106.858021 "Remove and replaced inlet water valve on unit, checks ok"
WASHER LG WM3470HVA "Removed and replaced door boot on unit, ran and checked out, unit checks ok"
WASHER WHIRLPOOL WFW9200SQA12 "Removed and replaced parts on unit, ran and checked out, unit checks ok"
DRYER ROPER RED4516FW0 "Upon arrival found that thermal fuse was bad on unit, removed and replaced fuse ran and tested, unit checks ok ; used 1 3392519 (FUSE) from stock"
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Removed and replaced evap cover on fridge, cleaned drain unit checks ok upon techs departure"
MICROWAVE SAMSUNG ME21H706MQG "Removed and replaced diode and mag tube on unit, ran and tested before reinstalling, unit checks ok upon techs departure"
DRYER WHIRLPOOL WTE5500VQ0 "Upon arrival found that thermal cutout on back of dryer is bad, removed and replaced fuse, ran and checked operation; used 1 3392519 (FUSE) from stock"
RANGE FRIGIDAIRE FFEF3016TS1 "Upon arrival reinstalled oven door handle on unit, tested and checked handle, had customer observe and check repair, unit checks ok"
RANGE FRIGIDAIRE FFEF3003UWB "Upon arrival found that unit doesnÍt have proper 240v to unit, causing it not to heat properly informed tenant and called landlord"
RANGE MAYTAG MER5770AAW "Upon arrival found that unit has a defective eoc, price of eoc alone is $360.00, cust declines repairs at this time"
WASHER FRIGIDAIRE FLSE72GCSB "Upon arrival installed new belt on washer, ran and checked unit in spin cycle, unit checks ok"
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Removed and replaced parts on unit, heckÍs ok"
WASHER SAMSUNG WA50F9A7DSW/A2 "Upon arrival tech pulled agitator from machine and cleaned under agitator and agitator it self with garden hose on back of house, reinstalled agitator added cleaning agent unit checks ok upon techs departure"
DISHWASHER KITCHENAID KUDL03IVBLO "Upon arrival tested unit and found that unit has a bad main board gave customer est for repair, declines at this time"
WASHER SPEED QUEEN AWNE9RSN115TW01 "Upon arrival found that top of ring around tub rubbing against the top of unit, made adjustments to tub ring got banging noise to stop, error code stands for a issue with door lock but at this time unit locking and unlocking just fine if issue persis tech will need a new lid lock for repair"
ELECTRIC RANGE FRIGIDAIRE FFEF3003RBA "Removed and replaced left front burner switch on u it along with oven thermostat ran and checked out, unit checks ok upon techs departure"
WASHER MAYTAG MVWB765FW2 "Removed and replaced lock assm on u it, ran and checked out washer, unit checks ok upon techs departure"
WASHER GE WLSR3000G6WW "Upon arrival found that drain pump was bad, removed and replaced drain pump on unit, ch cos ok ; pckd up 1 GEWH23X10030 (DRAIN PUMP)"