Rich - Englewood, OH
Very professional would recommend him anytime
Rebecca - Dayton, OH
Shawn did a quick job of taking care of my dryer, explaining what needed to be replaced. He was very kind and courteous, and I greatly appreciate the work he did.
Ryan - Covington, OH
I didn’t mind this at all but, he did come to the back door instead of the front. For other people that may seam a little “unprofessional“. Like I said though, I am not upset about it.☺️
Linda - Dayton, OH
He met all my needs
Dotty - Dayton, OH
Lisa - Englewood, OH
James - Dayton, OH
Good job & courteous
James - Vandalia, OH
He came in and got my dryer up and running quickly.
awesome response time
Jerome - Dayton, OH
BSharp - Dayton, OH
Quick, efficient and effective.
William - Lewisburg, OH
Fixed problem, seemed knowledgeable, very satisfied, thanks
Paul - Dayton, OH
The service was great. Time of arrival came as stated. Service man very professional and took time to explain things.
Eric - Covington, OH
Tabatha - New Carlisle, OH
Authorized service was friendly and on time and knowledgeable. They worked quick and got my oven fixed before thanksgiving. Shawn was very nice and friendly and answered any questions I had.
Kurt - Arcanum, OH
Carla - Trotwood, OH
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
Bob - Vandalia, OH
THE SERVICE WE RECEIVED WAS GREAT! 5 STAR. I THINK YOUR COMPANY IS GREAT, BUT YOUR FIELD SERVICE WAS THE VERY BEST. I DO THINK YOUR PRICE WAS VERY HIGH, BUT THAT IS IT.
Tom - Englewood, OH
Very knowledgeable and professional
Cindy - Dayton, OH
Althia - Dayton, OH
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Bill - Vandalia, OH
Service tech was professional and courteous.
Judi - Brookville, OH
My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.
Response from Authorized Service:
Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister
Meant to Please
Nanette - Vandalia, OH
The service was wonderful.
WASHER LG WT5101HV "Upon arrival found that unit had a loose rotor creating drag on motor giving customer LE error code, retightened drive nut on bottom of rotor, ran and checked out"
WASHER WHIRLPOOL WFW8540FW1 "Upon arrival found that drain pump was jammed on unit, cleared pump ran and tested unit checks ok"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon arrival found that cubes was jammed along side of imk, cleared jam on unit, pulled imk and auger assm from unit, cleared all ice and cleaned both parts, readjusted water line on unit, put back together, ran and tested unit, checks ok upon techs departure"
DRYER SAMSUNG DV42H5000EW/A3 "Removed and replaced defective heating element, ran and checked out, unit checks ok upon techs departure; used 1 DC97-14486A () from stock"
REFRIGERATOR MAYTAG MFI2568AES "Upon arrival found that unit was plugged in and turned on, upon checking unit found that comp is running but there is no heat transfer on high side of line and there is no frost pattern on unit, need to set Kevin up to have him check for leak or defective comp"
REFRIGERATOR FRIGIDAIRE FRS28ZGEED0 "Upon arrival found that unit has a defective defrost bi metal, unit went 45 days with no issue, tech also checked defrost timer which is running and defrost element has continuity, bi metal has failed on unit. ; ordrng 1 5303917954 (thermostat,defrost)"
WASHER LG WM3500CW "Upon arrival found that seal was leaking on unit, repaired leak ran and checked out, unit checks ok"
OVEN FRIGIDAIRE LGEF3045KFK "Upon arrival found that all components check ok but unit has a defective control board, removed and replaced board on unit, ran and checked out, unit checks ok"
OVEN GE J796A30C "Contacted AHS spoke Ashley, notified them that part was NLA.....part number was wb23x55, part has been NLA since 2001 auth number 100.00 elclLeft front burner switch is defective can only cook on high and that's it"
RANGE MAYTAG MGR775QDW "Upon arrival found that unit has a defective glow coil or igniter, needs to be replaced ; ordrng 1 12400035 (igniter,oven)"
MICROWAVE WHIRLPOOL WMH1164XWS1 "Found no power to turntable motor and light fixture bad, both needs replaced ; ordrng 1 LIGHTFIXTURE and 1 MAINBOARD"
FREEZER FRIGIDAIRE LFFH17F3QWA "Upon arrival found that unit has a defective cold control, removed and replaced cold control, ran and checked out, unit checks ok ; used 1 5304513033 (THERMOSTAT) from stock"
WASHER ELECTROLUX EFLS527UTTAA "Removed and replaced drain pump on unit, ran and checked out, unit checks ok upon techs departure"
REFRIGERATOR FRIGIDAIRE FRT21S6AQ "Upon arrival found that unit has a loose door seal that has come out of the track, tech was able to repair gasket on unit, ran and checked out, unit checks ok upon techs departure"
DISHWASHER KITCHEN AID KDFE204EBL1 "Removed and replaced drain hose on unit, ran and checked unit, unit checks ok upon techs departure"
WASHER LG WM3500CW "Removed and replaced door boot on unit, ran and checked out, unit checks ok"
DRYER WHIRLPOOL WED4815EW "Upon arrival found that unit has a defective cutout, removed and replaced cutout on unit, ran and checked out, unit checks ok ; used 1 279816 from stock"
DISHWASHER KITCHENAID KUD101ILBL3 "Upon arrival found that unit has a defective main board along with broken soap and rinse aid dispenser, gave customer estimate for repair, customer to think it over and will call back if repairs desired"
WASHER LG WM2233H1 "Upon arrival ran and tested unit on different cycles and found no issue with the drain at all, showed customer that unit was draining water from machine as it was supposed to, unit checks ok upon techs departure"
MICROWAVE GE JVM2052DN2BB "Upon arrival ran and checked out micro, found that unit will not heat and does have correct power to unit, all settings in place as needed unit will need a mag tube and a diode ; ordrng 1 DIODE and 1 MAGTUBE"
WASHER WHIRLPOOL WTW5000DW1 "Upon arrival found that unit has issue with main control will not allow tech to enter into diag testing on unit, nor choose and run any selection on machine unit does have 120v to unit for operation; ordrng 1 W11116590 (cntrl-elec)"
COOKTOP GE FEC6X9XCCE "Upon arrival found that unit needs new switches for the left rear, middle back, and right front, the stems for switches were busted out and stuck in knobs of unit; ordrng 1 LEFTREARSWITCH and 1 MIDDLEREARSWITCH and 1 RIGHTFRONTSWITCH"
RANGE WHIRLPOOL WGE555S0BS01 "Upon arrival found that unit was operating normally as should, tech went through and checked all functions on range and found there to be no issue, unit checks ok upon techs departure"
WASHER SAMSUNG WF337AAR/XAA "Upon arrival removed and replaced drain pump on unit, checked units operation, unit checks ok"
REFRIGERATOR FRIGIDAIRE LFHG2251TF0 "Removed and replaced freezer door gasket along with imk in freezer, unit checks ok"
DISHWASHER LG LDF8812ST "Upon arrival installed motor on unit, found that unit still having issue, contacted LG Tech and went through unit found that unit needs a board installed but board is NLA, informed customer of issue and also notified Chris of findings, Chris to be in contact with customer concerning where we go from here ; saved tckt"
WASHER MAYTAG MVWB765FW0 "Upon arrival removed and replaced inlet water valve on unit, reconnected water lines, checked for leaks, unit checks ok"
DRYER SAMSUNG DVE52M8650V/83 "Upon arrival found that unit was heating and tumbling just fine, checked diagnostics on unit, found no error codes on unit, but did find that unit had probably 6-8ft worth of vent line hooked up to unit, explained to customer that vent line needs to be shortened in order for proper drying. Contacted Nathan @ Aaron's and got approval for job, was ok"
WASHER SAMSUNG WF337AAR/XAA "Upon arrival found that unit has a defective drain pump, unit has power but pump not running correctly to pump water out of tub; ordrng 1 DC96-01414A (drain pump)"
DISHWASHER LG LDF8812ST "Upon arrival to install wash motor on unit, found that part number that was given to tech from Mark at Dap was the incorrect part number, the number and part that was furnished was for drain pump instead of wash motor. Tech called Dap and this time spoke to Roger and obtained correct part number for part needed. Spoke to homeowner and explained problem, tech and homeowner have call reset for tomm late morning early afternoon.; pckd up 1 4681EA2002H (MOTOR)"
DISHWASHER BOSCH SHE3AR56UC/21 "Removed and replaced filter on unit, ran and checked out, unit checks ok"
WASHER SAMSUNG WA45M7050AW "Removed and replaced drive motor on unit, ran and checked out, unit checks ok"
DISHWASHER LG LDF8812ST "Upon installing parts listed got unit reinstalled and ready to go ran and tested product to find now that unit is giving a error code of LE for bad motor, contacted LG to confirm error code unit now needs a motor installed in it; ordrng 1 4681EA2002H (MOTOR)"
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Removed and replaced board on unit, programmed as instructed, ran and checked out, unit checks ok"
WASHER GE GFWH1400D0WW "Upon arrival found that water was leaking from inlet hose at the valve, tech was able to tighten water supply line on unit ran and checked out, unit checks ok"
WASHER WHIRLPOOL WTW8500DC0 "Upon arrival found that drain pump on unit is defective, has proper voltage to pump but will not run just hums when trying to run found nothing jammed in pump; ordrng 1 WPW10581874 (pump-water)"
WASHER SAMSUNG WA45M7050AW "Upon arrival found that unit needs a new gearcase, extremely noisey during spin or agitation cycle ; ordrng 1 GEARCASE"
DRYER WHIRLPOOL WED8540FW0 "Upon arrival ran and tested unit, found after running unit for about 15 min unit trips breaker tech ran diag test on unit, found only one error code of a F4E3 which stands for air flow problem, checked vent no problem there, tech did find that breaker is extremely hot to the touch, believe breaker is bad in box notified homeowner of findings"
DISHWASHER WHIRLPOOL WDF520PADM7 "Cleared drain on unit, ran and checked out, unit checks ok"
WASHER HAIER RWT360BW "Removed and replaced pump on unit, checks out ok"