Local Reviews
for Shaun

Authorized Service Rated 4.6 out of 5 stars based on 40 customer reviews

Map of Clayton, OH

Fast service!




Review of Authorized Service

After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!


Map of Vandalia, OH

Great Service




Review of Authorized Service


Map of Englewood, OH

Wonderful service




Review of Authorized Service

We recommend it to anybody but need your service


Map of Dayton, OH

Great service, Robin was very helpful, polite and provided great alternative to our need.




Review of Authorized Service


Map of Clayton, OH

Dishwasher Repair




Review of Authorized Service

I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.


Map of Dayton, OH

Tina




Review of Authorized Service

Tech explained what he was doing, an was very nice gentleman


Map of Vandalia, OH

Reasonable price and great service!




Review of Authorized Service

Fast scheduling time. Able to repair dishwasher at a reasonable price. Same great experience as I have had in the past, so I would totally use them again!


Map of Arcanum, OH

Great Service




Review of Authorized Service

Timely, professional and fixed the problem. Thank you!


Map of Bradford, OH

Great Service




Review of Authorized Service

The repairman was very professional and friendly.


Map of Trotwood, OH

Great service




Review of Authorized Service

They were fast and productive


Great service




Review of Authorized Service

The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!


Brant




Review of Authorized Service

Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks


Wendy




Review of Authorized Service

Shawn was very professional, personable, and fixed our washer. We appreciate that he carefully diagnosed the problem and did not cause extra work or expense. I have already recommended your business to someone else. Thank you!


Thorough




Review of Authorized Service

Great diagnostics but machine wouldn’t act up for him so a repair wasn’t done that day.


Christina




Review of Authorized Service


Good service and helpful




Review of Authorized Service

They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too


Knowledgable Service Tech




Review of Authorized Service

Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault


Kinter




Review of Authorized Service

Service rep did a fine job well knowledged


Good Service




Review of Authorized Service

Good service, stayed in touch in regards to arrival time. Very courteous.


Sam




Review of Authorized Service

Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.


Ethel




Review of Authorized Service

Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.


Response from Authorized Service:

Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.


Tammy




Review of Authorized Service

The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.


Getting closer to a resolution




Review of Authorized Service

after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.


Misty




Review of Authorized Service


Greg




Review of Authorized Service

Great job


Shaun S.

Shaun S.

WASHER MAYTAG MVWC416FW0 Found no issue with unit customer states noise issue but only noise tech heard was when drain pump is powered up Unit checks ok

Near Southbrook Dr, Greenville, OH 45331
Shaun S.

Shaun S.

RANGE GE JB655DKBB Found that both burner needs replaced along with switches that controls them; ordrng 1 LEFTFRONTBURNER and 1 LEFTFRONTINFINITESWITCH and 1 RIGHTFRONTBURNER and 1 RIGHTFRONTSWITCH

Near OH-49, Greenville, OH 45331
Shaun S.

Shaun S.

REFRIGERATOR GE GFSS6KKXASS Unit needs new drain tube kit installed ; rqstng P&A on 1 DRAINTUBEKIT

Near Farrell Rd, Vandalia, OH 45377
Shaun S.

Shaun S.

DRYER WHIRLPOOL WED9200SQ0 Remov d and replace parts on unit ran and checked out unit checks ok

Near Hummock Rd, Dayton, OH 45426
Shaun S.

Shaun S.

DISHWASHER BOSCH SHS5AVF2UC/01 "Upon arrival found that mounting screw in top of dishwasher as missing causing unit not to be secure, t checks installed new screws, unit checks ok"

Near Kingman Dr, Dayton, OH 45414
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263BEAESR/AA "Upon arrival found that imk as jammed with cubes, tech removed all jammed cubes cleaned out imk area check ok"

Near Kniseley Rd, Greenville, OH 45331
Shaun S.

Shaun S.

RANGE WHIRLPOOL XFC310S0AS0 "Upon arrival found there as no power to unit du to cord not plugged in tightly to the wall, tech pulled range, resecured plug, ran and checked out, reset clock for customer, checks ok"

Near Scenic Ct, Vandalia, OH 45377
Shaun S.

Shaun S.

DRYER MAYTAG DE610. 01 Found unit has a bad heating element that needs to replaced; ordrng 1 WPY303404 (heater asy)

Near Dayton, OH 45405
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FDB636GFS5 "Found thatbwash motor not running up to speed causing unit not to wash dishes properly ; rqstng P&A on 1 WASHMOTOR, states that autho needed"

Near Benjamin Franklin Dr, Englewood, OH 45322
Shaun S.

Shaun S.

ELECTRIC RANGE FRIGIDAIRE FFEF3003RBA Pre-ordering a n w left font burner and burner block; ordrng 1 BURNERBLOCK and 1 LEFTFRONTBURNER

Near Well Fleet Dr, Dayton, OH 45426
Shaun S.

Shaun S.

DRYER WHIRLPOOL WED4800VQ0 Unit has a defective door switch; ordrng 1 WP3406107 (switch-dor)

Near Oakes Rd, Arcanum, OH 45304
Shaun S.

Shaun S.

DRYER WHIRLPOOL WED9200SQ0 Found that 7nit has a defective thermal fuse and also needs a new thermistor tech is out of thermal fuse from truck stock; ordrng 1 THERMALFUSE and 1 THERMISTER

Near Hummock Rd, Dayton, OH 45426
Shaun S.

Shaun S.

MICROWAVE WHIRLPOOL UMV1160CS-3 "Found unit makes a popping noise as unit is heating, needs a new mag tube and diode installed ; ordrng 1 DIODE and 1 MAGTUBE"

Near Ellsworth Dr, Trotwood, OH 45426
Shaun S.

Shaun S.

RANGE KENMORE 790.9031301 "Upon arrival found that unit needs a new main board and overlay installed on unit; rqstng P&A on 1 EOC and 1 OVERLAY, states that autho needed"

Near Lansmore Dr, Dayton, OH 45415
Shaun S.

Shaun S.

DRYER MAYTAG LDE9334ACE Upon arrival found that blower wheel is cracked and causing noise as unit is tumbling; ordrng 1 Y30386 (BLOWER WHEEL)

Near Fontella Ct, Dayton, OH 45415
Shaun S.

Shaun S.

REFRIGERATOR KENMORE 106.858021 Upon arrival found that imk will cycle through but not putting any after into imk due to bad inlet water valve ; ordrng 1 INLETWATERVALVE

Near Packingham Dr, Englewood, OH 45322
Shaun S.

Shaun S.

WASHER WHIRLPOOL 110.267525 Upon arrival found that unit will not go into high speed spin and has noise coming from motorUnit located in basement laundry approximately 7-8 yrs old ; rqstng P&A on 1 MOTOR and 1 TRANSMISSION

Near Rathburn Dr, Englewood, OH 45322
Shaun S.

Shaun S.

DRYER MAYTAG MDE7600AYW "Upon arrival ran and tested product and found there still is not proper air flow coming out of vent line all customer did was replace flex line and not clean vent going out of house, customer to clean vent"

Near Topton Dr, Vandalia, OH 45377
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPSS2677RF1 Upon arrival found that unit is froze up due to bad bi metal and defrost timer ; ordrng 1 DEFROSTBIMETAL and 1 DEFROSTTIMER

Near Wagner Rd, West Milton, OH 45383
Shaun S.

Shaun S.

WASHER FRIGIDAIRE FLSE72GCSB "Upon arrival found that unit is need of new drive belt, ; ordrng 1 134511600 (v-belt)"

Near Autumn Pl, Dayton, OH 45414
Shaun S.

Shaun S.

DRYER MAYTAG LDE9334ACE "Removed and replaced blower wheel on unit, ran and checked out, unit checks ok"

Near Fontella Ct, Dayton, OH 45415
Shaun S.

Shaun S.

MICROWAVE SAMSUNG ME21H706MQG "Upon arrival ran and tested microwave and checked setting on unit, found that unit needs a new mag tube and diode; rqstng P&A on 1 DIODE and 1 MAGTUBE, states that autho needed"

Near Vanessa Ct, Vandalia, OH 45377
Shaun S.

Shaun S.

REFRIGERATOR KENMORE 106.858021 "Remove and replaced inlet water valve on unit, checks ok"

Near Packingham Dr, Englewood, OH 45322
Shaun S.

Shaun S.

WASHER LG WM3470HVA "Removed and replaced door boot on unit, ran and checked out, unit checks ok"

Near Upper Trent Way, Vandalia, OH 45377
Shaun S.

Shaun S.

WASHER WHIRLPOOL WFW9200SQA12 "Removed and replaced parts on unit, ran and checked out, unit checks ok"

Near Dominican Dr, Dayton, OH 45415
Shaun S.

Shaun S.

DRYER ROPER RED4516FW0 "Upon arrival found that thermal fuse was bad on unit, removed and replaced fuse ran and tested, unit checks ok ; used 1 3392519 (FUSE) from stock"

Near Silver Rock Ave, Dayton, OH 45414
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF260BEAESG/AA "Removed and replaced evap cover on fridge, cleaned drain unit checks ok upon techs departure"

Near Mattis Dr, Lewisburg, OH 45338
Shaun S.

Shaun S.

MICROWAVE SAMSUNG ME21H706MQG "Removed and replaced diode and mag tube on unit, ran and tested before reinstalling, unit checks ok upon techs departure"

Near Vanessa Ct, Vandalia, OH 45377
Shaun S.

Shaun S.

DRYER WHIRLPOOL WTE5500VQ0 "Upon arrival found that thermal cutout on back of dryer is bad, removed and replaced fuse, ran and checked operation; used 1 3392519 (FUSE) from stock"

Near Northford Rd, Trotwood, OH 45426
Shaun S.

Shaun S.

RANGE FRIGIDAIRE FFEF3016TS1 "Upon arrival reinstalled oven door handle on unit, tested and checked handle, had customer observe and check repair, unit checks ok"

Near Coleridge Ave, Dayton, OH 45426
Shaun S.

Shaun S.

RANGE FRIGIDAIRE FFEF3003UWB "Upon arrival found that unit doesnÍt have proper 240v to unit, causing it not to heat properly informed tenant and called landlord"

Near Sanlor Ave, West Milton, OH 45383
Shaun S.

Shaun S.

RANGE MAYTAG MER5770AAW "Upon arrival found that unit has a defective eoc, price of eoc alone is $360.00, cust declines repairs at this time"

Near Denlinger Rd, Dayton, OH 45426
Shaun S.

Shaun S.

WASHER FRIGIDAIRE FLSE72GCSB "Upon arrival installed new belt on washer, ran and checked unit in spin cycle, unit checks ok"

Near Autumn Pl, Dayton, OH 45414
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263BEAESG/AA "Removed and replaced parts on unit, heckÍs ok"

Near Haywood Cir, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER SAMSUNG WA50F9A7DSW/A2 "Upon arrival tech pulled agitator from machine and cleaned under agitator and agitator it self with garden hose on back of house, reinstalled agitator added cleaning agent unit checks ok upon techs departure"

Near S Clayton Rd, New Lebanon, OH 45345
Shaun S.

Shaun S.

DISHWASHER KITCHENAID KUDL03IVBLO "Upon arrival tested unit and found that unit has a bad main board gave customer est for repair, declines at this time"

Near Philadelphia Dr, Dayton, OH 45415
Shaun S.

Shaun S.

WASHER SPEED QUEEN AWNE9RSN115TW01 "Upon arrival found that top of ring around tub rubbing against the top of unit, made adjustments to tub ring got banging noise to stop, error code stands for a issue with door lock but at this time unit locking and unlocking just fine if issue persis tech will need a new lid lock for repair"

Near Anderson St, New Madison, OH 45346
Shaun S.

Shaun S.

ELECTRIC RANGE FRIGIDAIRE FFEF3003RBA "Removed and replaced left front burner switch on u it along with oven thermostat ran and checked out, unit checks ok upon techs departure"

Near Well Fleet Dr, Dayton, OH 45426
Shaun S.

Shaun S.

WASHER MAYTAG MVWB765FW2 "Removed and replaced lock assm on u it, ran and checked out washer, unit checks ok upon techs departure"

Near Oneida Ave, Dayton, OH 45414
Shaun S.

Shaun S.

WASHER GE WLSR3000G6WW "Upon arrival found that drain pump was bad, removed and replaced drain pump on unit, ch cos ok ; pckd up 1 GEWH23X10030 (DRAIN PUMP)"

Near Whitestone Ct, Dayton, OH 45416