Local Reviews
for Shaun
Powered by Fluid LOCALDid a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
GREAT SERVICE
Bob - Vandalia, OH
THE SERVICE WE RECEIVED WAS GREAT! 5 STAR. I THINK YOUR COMPANY IS GREAT, BUT YOUR FIELD SERVICE WAS THE VERY BEST. I DO THINK YOUR PRICE WAS VERY HIGH, BUT THAT IS IT.
Great service
Tom - Englewood, OH
Very knowledgeable and professional
Great service
Cindy - Dayton, OH
Great service
Althia - Dayton, OH
great service
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Great service!
Bill - Vandalia, OH
Service tech was professional and courteous.
Disappointed
Judi - Brookville, OH
My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.
Response from Authorized Service:
Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister
Meant to Please
Nanette - Vandalia, OH
The service was wonderful.
Happy Customer
Judi - Brookville, OH
Shaun did a great job!
Shelly
Shelly - Vandalia, OH
Great service
Linda - Arcanum, OH
Janey
Lance/ - Laura, OH
So far, not so great. Been out twice and not fixed, coming back for the third time.
Response from Authorized Service:
Jane, I apologize the Speed Queen dryer is still making a squealing noise. I appreciate your patience as we get this issue resolved! Please feel free to call the office 927-252-3200 if you have any questions.
Fast service!
Philip - Clayton, OH
After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!
Great Service
Mike - Vandalia, OH
Wonderful service
Gerald - Englewood, OH
We recommend it to anybody but need your service
Great service, Robin was very helpful, polite and provided great alternative to our need.
Zafar - Dayton, OH
Dishwasher Repair
Robert - Clayton, OH
I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.
Tina
Tina - Dayton, OH
Tech explained what he was doing, an was very nice gentleman
Reasonable price and great service!
Erin - Vandalia, OH
Fast scheduling time. Able to repair dishwasher at a reasonable price. Same great experience as I have had in the past, so I would totally use them again!
Great Service
Stephanie - Arcanum, OH
Timely, professional and fixed the problem. Thank you!
Great Service
Dawn - Bradford, OH
The repairman was very professional and friendly.
Great service
Carla - Trotwood, OH
They were fast and productive
Great service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Brant
Shirley - New Paris, OH
Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks
Shaun S.
DISHWASHER KENMORE 665.13923K011 "Removed and replaced board panel on unit, ran and checked operation with customer present, unit checks ok upon techs departure"
Shaun S.
DRYER - ELECTRIC FRIGIDAIRE FDE647RFS0 "Found that bearing squeeking on back side of dryer, tech greased bearing, ran and checked out, unit checks ok"
Shaun S.
RANGE-ELEC GE n/a "Upon arrival found that unit was functioning just fine with no issue, tech checked all burners and switches on back side of unit, all checked ok"
Shaun S.
REFRIGERATOR WHIRLPOOL ET1PHKXPQ01 Found that defrost timer not working correct and thermostat will not cycle off; ordrng 1 COLDCONTROL and 1 DEFROSTTIMER
Shaun S.
MICROWAVE WHIRLPOOL MH8150XJQ-0 Upon arrival found that unit needs a new control board and touchpad.; ordrng 1 MAINBOARD and 1 TOUCHPAD
Shaun S.
REFRIGERATOR WHIRLPOOL RT14BKXSQ00 "Found unit needs new bi metal and defrost timer unit all froze up, tech needs to call Matt in morning with est; ordrng 1 BIMETAL and 1 DEFROSTTIMER"
Shaun S.
WASHER SPEED QUEEN AWNE9RSN115TW0 "Upon arrival found that unit had a clogged up fabric softener cup, tech removed cup and cl and old fabric softener out, ran and tested unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Removed and replaced evap cover on unit along with main board unit checks ok
Shaun S.
REFRIGERATOR LG LSXS26366S/00 Upon arrival found that disp paddle is broken and disp assm will need to be to replaced est was ok by Mr Troutwine ; ordrng 1 DISPASSM
Shaun S.
OVEN HOTPOINT R B787G0Y2BB Found that broil element is out on unit will need to be replaced est was ok by Tara at mcgregor; ordrng 1 WB44X232 (broiler element 240v)
Shaun S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Found that unit is in need of new fill spout, not spraying water in evenly and running out back of unit; ordrng 1 FILLSPOUT"
Shaun S.
REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival removed and replaced filter on unit, also steamed out fill tube line, ran and tested unit with customer present, showed customer imk was filling with water, unit checks ok upon techs departure"
Shaun S.
DISHWASHER FRIGIDAIRE LFID2426TF2A "Upon arrival found that unit was over suds and unit not draining due to clog in drain hose, cleared all suds and cleared clog, ran and checked out, unit checks ok"
Shaun S.
OVEN KENMORE 790.7751381 "Upon arrival customer complaint of getting error code off of oven when unit is running, tech ran and checked oven couldn’t find issue with range at this time, customer to observe unit and check error code if problem continues"
Shaun S.
MICROWAVE FRIGIDAIRE FGMV176NTF "Upon arrival found that unit is popping fuses as soon as door is shutting, tech to replace all switches again under parts warranty and also ordering new switch holder; ordrng 1 LOWERSWITCH and 1 MIDDLESWITCH and 1 SWITCHHOLDER and 1 UPPERSWITCH"
Shaun S.
REFRIGERATOR MAYTAG MSD2356AEW "Upon arrival found that evap was all froze up due to unit not going into defrost, also found that imk will not cycle thru properly; ordrng 1 DEFROSTBIMETAL and 1 DEFROSTTIMER and 1 IMK"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2611LBHA "Upon arrival found that solenoid in back was jammed, tech was able to clear solenoid, ran and checked both cubes and crushed, unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEADSR/XAA "Upon arrival installed new water tank on unit, ran and checked out, unit checks ok"
Shaun S.
WASHER MAYTAG MBWC565FW1 "Upon arrival found the was a sock stuck in drain pump, causing unit not to drain water, removed sock, ran and checked"
Shaun S.
WASHER SAMSUNG WF42H5000AW "Found drain clogged-cleared drain, unit checks ok"
Shaun S.
DISHWASHER GE GDT625PSJ2SS "Upon arrival found that unit is giving error code for communications failure between user interface and main board, contacted GE Tech Support spoke to mark was told to change main board, user interface and door harness ; rqstng P&A on 1 DOORHARNESS and 1 MAINBOARD and 1 USERINTERFACE"
Shaun S.
MICROWAVE FRIGIDAIRE FGMV176NTF "Removed and replaced door switches on unit along with lever, ran and checked out unit checks ok"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 "Removed and replaced holsters and switches on both upper door latch and for bottom door latch, ran and checked unit operation, unit checks ok upon techs departure"
Shaun S.
DISHWASHER FRIGIDAIRE FFBD2411NS1A "Upon running and testing unit, found that unit has a defective wash pump motor and seals are also bad causing unit to leak water Tech would like to return 11-15 between 12-3 for repair ; ordrng 1 WASHPUMPMOTOR"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Upon arrival found that unit has product that is frozen inside of unit, upon checking temp in unit, found the unit is running at 32* and lower. Contacted tech support was told to change main board and evap cover to resolve situation; rqstng P&A on 1 EVAPCOVER and 1 MAINBOARD"
Shaun S.
MICROWAVE FRIGIDAIRE FGMV176NTF Upon arrival founded that unit is heating on its own without unit being used ; ordrng 1 DIODE and 1 DOORSWITCHESALL and 1 MAGTUBE
Shaun S.
REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that tube is froze up again after installing new fill tube with tape, was told to order a bypass filter for customer to see if problem is resolved ; ordrng 1 BYPASSFILTER"
Shaun S.
MICROWAVE SAMSUNG SMH1816S "Upon arrival found that unit needs a new turntable motor installed, motor has power but will not turn; ordrng 1 DE31-10172C (TURN TABLE MOTOR)"
Shaun S.
RANGE FRIGIDAIRE FPES3085KFG "Upon arrival found that cooktop not working on unit, contacted tech support spoke to Russ went through checks found that user interface and meter need changed; ordrng 1 316442062 (board) and 1 318411401 (CONTROL)"
Shaun S.
RANGE SAMSUNG NE58F9500SS/AA "Removed and replaced upper and lower convection motors, blades, and nuts, along with new temp sensor, unit checks ok upon techs departure"
Shaun S.
WASHER LG WM3470HVA Repaired seal on unit - checked out unit checks ok
Shaun S.
RANGE KENMORE 790.9031301 "Upon arrival found that unit doesn’t have proper power coming to unit, between L1 & ground only 46volts and between L2 & ground there is 120 volts, notified customer of findings"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 Upon arrival found that door switches are shorted and not registered that door is shut for unit to run as it should ; ordrng 2 8206419 (interlock)s and 1 W10269458 (switch) and 1 W10269460 (switch BOTTOM) and 1 W10727360 (microswitch)
Shaun S.
WASHER WHIRLPOOL WTW5800BW0 "Removed and replaced the actuator and main board on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
RANGE WHIRLPOOL RBS245PDB12 "Reinstalled board back into oven ran and tested unit with customer present, unit checks ok"
Shaun S.
DRYER SAMSUNG DV210AEW/XAA "Upon arrival found that unit had a loose motor clamp, repaired clamp ran and checked out with customer present, unit checks ok"
Shaun S.
OVEN FRIGIDAIRE LFEF3048QFA "Upon arrival found that temp probe was reading 1124 ohms which is in range according to schematic and bake element checks ok, unit needs a new eoc and overlay"
Shaun S.
REFRIGERATOR WHIRLPOOL GX5FHDXVY00 "Upon arrival found that unit has a defective start relay, removed and replaced start relay on unit, ran and checked out, unit checks ok ; used 1 8201786 (RELAY) from stock"
Shaun S.
RANGE - GAS FRIGIDAIRE FFGF3012TWC "Removed and replaced regulator on unit, ran and checked out, also soap bubbles and checked for leaks, unit checks ok"
Shaun S.
REFRIGERATOR/TOP LG n/a "Removed and replaced inlet water valve on unit, ran and checked out, unit checks ok"