Rufus - Dayton, OH
Lori - Clayton, OH
Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.
Bernard - Dayton, OH
Great service, fast work!
Gary - New Lebanon, OH
Shawn came out and looked at 2 things for me. My oven didn’t need serviced as I first thought, but my dishwasher did. Shawn explained the problem to me, ordered the parts and was back again to fix it soon thereafter! He got the job done in a timely manner and was very thorough. Thanks again!
Technician was very professional and knowledgeable
Sherri - Dayton, OH
Great and prompt
Andy - Brookville, OH
Fixed range in very short time knew what was wrong right away
Anderson - Dayton, OH
I want Shawn out on every appliance service call
Nancy - Dayton, OH
Service technician review
Brandy - Verona, OH
Shawn was awesome
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Bill - Dayton, OH
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Jimmie - Englewood, OH
very nice young man
Great service. Prompt, knowledgable, friendly
George - Dayton, OH
Larry - Dayton, OH
The job was well done and well explained. The service man was very friendly and kind.
Diana - Dayton, OH
Very knowledgeable and confident serviceman.
Burt - Dayton, OH
We are grateful for the service. We could wish it was not so expensive Shawan was excellent
Patricia - Dayton, OH
Renee - Dayton, OH
He was fantastic thank you
William - Englewood, OH
Steve - Dayton, OH
Very knowledgeable about all appliances. Extremely friendly. Great experience.
Larry - Dayton, OH
Did a good job and answered all my questions
Prompt, professional and knowledgeable
Randy - Dayton, OH
The repairman quickly assessed the problem and notified the insurance company. He also informed us of a potential wiring problem that we should address.
Very knowledgeable of this refrigerator
Mary - Dayton, OH
Linda - Englewood, OH
Very professional and informative.
REFRIGERATOR FRIGIDAIRE FRS26R4AW5 "Unit is 18 years old in garage. Upon arrival customer stated that unit wouldn’t cool for 3 days but last night the unit kicked on. He placed some items in the freezer and they’re frozen solid. Unit is running and cooling at this time. Suspect defrost board relay is sticking or compressor is overheating. All fans are running, cold controls are working properly. Could not duplicate concern of no cool. Advised customer to monitor unit. Collected deductible by check."
WASHER SAMSUNG WF42H5200AF/A2 Upon arrival customer stated that since the unit was moved to repair a leaking water line behind; that it goes out of balance code and found unit not level causing unit to shake. Left rear leg wasn’t contacting the ground. Leveled unit and ran in spin to test. Unit no longer shakes and spins smooth. All ok.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Upon arrival customer stated unit won’t dispense ice and makes a odd sound when trying. Cycled dispenser to test. Found auger for ice bucket binding up and not twisting. Removed ice bucket to test auger motor. Motor operates as it should. Ice bucket is binding up. Emptied ice to inspect and found pieces of the bucket cracked and binding. Unit will need ice bucket. ; ordrng 1 WPW10558424 (ice-contnr)
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival customer stated that water was visible after a few hours. Removed ice bucket to check and see if ice has melted and clumped together. Ice is still good and not clumped. Dispenser flap is sealing well. Not suspecting air leakage issue any more. No evidence to show that leak is caused by air leakage into ice container and melting ice. Checked water valve diodes and they test good. Suspect that water valve is sticking at times and causing leak. Put tall cup under fill tube and advised customer to monitor. If cup fills; water is coming from the valve. Have cup positioned so it should only catch drip water from tube. Will call customer tomorrow to check on unit. ; O-emld tckt
WASHER SAMSUNG WV55M9600AV/A5 Upon arrival customer stated they had cleared the drain pump screen but could not get it to seal. Removed drain screen and cleared pump. Reinstalled screen and ran unit to test. No more leaks from pump screen. No 5C error either. Ratchet mechanism on front of the screen is stripped and won’t loosen. Unit needs pump screen. Samsung ticket #4152885088; ordrng 1 DC97-16991A (FILTER SCREEN)
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival customer stated ice maker is working fine. Unit has water leak from dispenser area. Removed U/I to inspect. Found scale built up around flapper for chute. Cleaned scale build up and reassembled. Ran water to check for leaks. No leaks from water line. Advised customer to monitor. If leak persists the flapper needs replaced because it isn’t sealing well.
WASHER WHIRLPOOL WTW5000DW1 Upon arrival customer stated that when adding detergent to cup it leaks out. Advised customer that cup on top is for bleach only. Detergent was overflowing the bleach cup because the hole in the tub cover was clogged. Removed cover and cleared detergent from hole. Reinstalled cover and ran unit in diagnostics to test. No more leaks. Unit does show a F5E3 lid unlock fault. Checked operation of lock and it functions as it should. Leveled and calibrated unit. Advised customer of proper detergent use. All ok.
REFRIGERATOR KENMORE 253.6480240C "Upon arrival found fridge door slightly open. Water is coming from condensation. Door isn’t closing fully. Lower hinge and bushings are worn causing door to drag on right side. Unit needs hinge and bushings. Found support for meat drawer broken and keeping drawer from closing fully. Please mail out invoice. Unit is 13 years old in kitchen. ; ordrng 1 240311303 (washer) and 1 240312421 (door stop) and 1 240314011 (bracket-lower hing) and 1 240530601 (track) and 1 240530701 (support,meat pan) and 1 5304507146 (bearing-hinge)"
RANGE WHIRLPOOL RF3020XKQ0 Unit is 18 years old. Found right front knob hard to turn due to worn switch. Element for left front burner is shorted open. Reinstalled drawer properly. Unit needs right front infinite switch and left front burner. Ok per Tara. Installed switch and ran to test. Right front operates as it should. Ran unit in bake and broil to test. All ok. Unit needs burner installed. ; ordrng 1 WP9761346 (elmnt-surf)
WASHER SPEED QUEEN AWNE9RSN115TW01 Upon arrival customer stated that since previous repair the agitator is snagging clothes. Inspected agitator and found rough spots from using puller to remove agitator. Sanded rough edges down on agitator. Unit needs agitator. ; ordrng 1 203852 (agitator )
LAUNDRY CENTER FRIGIDAIRE FFLE1011MW1 "Upon arrival found dryer drum loose from bearing. Bearing plate is missing 2 screws to secure tub. Installed 2 screws and ran to test. Unit will tumble but does not heat. Checked and found heater open. Heater was damaged when tub came free. Unit needs bearing kit and heater assembly. Spoke with maintenance man on site and he said go ahead with repair. Spoke with Erica as well. Ok to repair. ; ordrng 1 137392700 (heater asmy w/hous), used 1 5303281153 (BEARING) from stock"
COOKTOP GE JB680SP2SS Installed new latch and ran unit in preheat to test. Unit heats fine. Broil also heats fine. All ok.
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A "Customer stated that unit only made 2 or 3 trays worth of ice. Inspected ice maker and found ice build up behind evaporator fan. Thawed ice and cleared defrost drain. Ice and frost wasn’t present last visit. Installed U/I and cycled ice maker to test. All ok. Advised customer to monitor, and that bucket would be full in 48 hours."
MICROWAVE WHIRLPOOL MH6130XEQ2 Unit is 20 years old in kitchen. Ran unit to test heat. Unit won’t heat. It’s very noisy and has a burnt odor when running. Removed control panel and found signs of charred connections at magnetron. Has voltage to it but no heat. Unit needs magnetron. Part is NLA . Confirmed with Shari. No repair possible. Will call AHS to inform.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Upon arrival found freezer door slightly open. Freezer is full of ice. Removed ice from freezer and inspected. Ice build up was due to the lower ice maker continually cycling and dumping water into freezer. Removed ice maker and turned off at control. Customer does not want to replace the ice maker. The upper still works fine and wasn’t aware of lower ice maker. All ok. Mail out invoice please.
DISHWASHER SAMSUNG DMT400RHS/XAA Installed LED board and ran unit to test for leaks. Unit is not leaking at this time. Unit functions as it should.
RANGE KITCHEN AID KGSS907SSS03 Checked connections for U/I to PCB . Connections are good and harness is good. Replaced control and ran to test. Unit heats fine with no errors. When removing console to inspect the igniter switch accidentally shorted to console. Switch are inop. Have power to but no strike. Unit needs switch harness. ; ordrng 1 WP9756824 (harns-wire)
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A Upon arrival customer stated that fresh food section isn’t as cold as it is set to. They’re judging by a thermometer in the fresh food section and comparing to the U/I reading. No issues or complaints with freezer. Ran unit in diagnostics to check sensors. None showing open or shorted. Let unit run with my thermometer in fresh food to compare. Unit is off by 7 degrees from what it is set at. Checked sensors at main board and they are within spec. Not getting full 5vdc from board to sensors. Unit needs main control. ; ordrng 1 5304502780 (board-main power)
WASHER SPEED QUEEN AWNE9RSN115TW01 "Installed new tub, ring, and cover. Ran unit to test. No noise and unit spins fine with no contact."
WASHER WHIRLPOOL WTW7340XW2 Installed new bearing kit and ran unit to test. Unit is quiet in spin and does not go out of balance. All ok. Advised customer to run a clean washer cycle before first load of clothes.
WASHER WHIRLPOOL WTW6200SW1 Installed suspension set and ran unit to test. Unit spins out smooth. All ok.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Installed new harness and ran to test. Unit is running and cooling fine. All ok.
REFRIGERATOR FRIGIDAIRE LFFH20F3QM0 Upon arrival found unit in trailer not plugged in. Customer stated only way to get it to run was to set max temp. Plugged unit in and everything powered up and run it would only run on the highest setting even though unit is at room temp. Let unit run to check frost pattern. Unit is developing a frost pattern. Replaced cold control and advised customer that temps would be back to normal in 24 hours. ; used 1 5304513033 (THERMOSTAT) from stock
RANGE SAMSUNG NX58K7850SG/AA Upon arrival customer stated that unit worked great up until last week when upper oven won’t ignite. Pulled unit out to gain access to igniter. When pulling unit out I heard a hissing and smelled gas. Copper gas line was pinched and when pulling out unit it opened up. Shut gas off to unit and advised customer. Continued checking unit over and found igniter not drawing any amperage. Has proper voltage to it but no amp draw or glow. Unit needs igniter. Customer is repairing gas line. ; ordrng 1 Dg94-00520a (IGNITER)
WASHER MAYTAG MVWC565FW0 "F0E5 Off balance code present. Checked unit over and found it to be out of level, tub loose from drive hub, motor pulley loose, lots of end play in trans, and clutch worn. Unit is going out of balance due to the tub being loose and worn suspension. Tub is loose because trans has endplay that allowed the drive hub to wear. Motor pulley is worn and sloppy. Suspension needs replaced because unit has been un-level for so long. Unit will need transmission, drive hub, clutch, suspension set, motor, and unit leveled. Unit is 4 years old in laundry room. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11130362 (suspension)"
REFRIGERATOR FRIGIDAIRE NOT VISIBLE. Upon arrival found water coming from defrost drain pan. Drain pan sits on top of the compressor and the pan was tipped to the side. Removed pan and emptied water. Reinstalled pan correctly. Checked defrost drain to verify it’s clear and it is. No more water leaks. Need to MMP on Monday to get ok on total. ; saved tckt
REFRIGERATOR MAYTAG MFI2269VEB1 Installed all provided parts and ran to test. Unit dispense ice and water as it should. Door switch operates as it should. All ok.
DRYER WHIRLPOOL WED4815EW0 Upon arrival found unit will tumble but not heat. The led and found thermal fuse shorted open. Machine is clean and vent is clean. Replaced thermal fuse with kit and ran to test. All ok unit heats as it should. ; used 1 279816 (FUSE) from stock
REFRIGERATOR SAMSUNG RF26HFENDSR/AA Upon arrival found unit with ice built up on evaporator cover. Thawed ice and removed cover. Found air leakage around suction lines causing ice build up. Unit won’t cool due to ice built up around the evaporator fan. Thawed frost/ice and sealed around suction lines with permagum. Installed new evap cover and ran to test. Fan is running. Advised customer that unit would be within set temp in 24 hours. All ok. Ok to bill.
WASHER SAMSUNG WA52M8650AV/A4 Installed damper set and ran to test. Unit spins out smooth and has little movement. All ok.
DISHWASHER SAMSUNG DMT400RHS/XAA "Upon arrival customer stated unit leaks intermittently from the bottom center of the door. Checked door sweep and found a lot of debris under it. Removed door panel to gain access. Cleared sweep and reassembled. Unit won’t power up now. Have correct voltage to main PCB, have correct voltage to led board, but not correct voltage to touchpad. Led board isn’t sending voltage on. Unit needs led board. Pricing ok per CC. ; ordrng 1 DE96-00846A (LED BOARD)"
RANGE GE JB680SP2SS Unit is 10 years old. Upon arrival customer stated that they had used self clean then after that the unit shows that the door is locked still. Removed top and inspected door latch micro switch. Found switch stuck in the closed position. Worked switch free and it opens and closes now. Ran unit in preheat to 350 to test elements. Unit is heating fine now. Unit needs door latch with switch. ; ordrng 1 WB14T10053 (range latch & handle)
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A "Upon arrival found ice bucket empty. Ran diagnostics test on ice maker. Ice maker will fill, sense and twist fine. Evaporator fan is running. Temp in ice room are normal but sensor for ice maker shows open. Replaced ice maker and cycled to test. Temps are equal now. U/I is missing segments and you cannot read the numbers well. Unit needs U/I. ; rqstng P&A on 1 242058229 (user interface), used 1 243297609 (ICE MAKER) from stock"
MICROWAVE FRIGIDAIRE LFMV164QFA "Upon arrival found unit with power at outlet but no operation. Found fuse blown on filter board. Checked door switches and all are testing good but are loose in holder. Replaced fuse and ran unit to check amp draw. Unit heats and is only drawing 12.6 amps. HV side is good. This unit falls under the service bulletin for blown fuse/breaker. Per bulletin unit needs noise filter, latch kit, and fuse. Called AFC to give diagnosis and quote. They are reviewing and will contact customer and us with result. ; rqstng P&A on 1 5304472447 (filter) and 1 5304523456 (LATCH KIT W/CHOKE), used 1 5304509451 (FUSE) from stock"
DRYER ELECTROLUX MODEL TAG NOT VISIBL Customer states unit shows E64 after a few minutes of running. Ran unit to test on medium heat. Unit didn’t show E64. Ran unit on high heat and E64 appears. Inspected heater and found element shorted open. Replaced and ran to test. No more E64. All ok. Unit is 8 years old in basement.
REFRIGERATOR GE GFE26GSHESS Upon arrival found lower defrost drain clogged. Causing drain to overflow. Cleared drain and installed heater wire. Drain is clear and good to go. No more water leaks.
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Upon arrival found upper ice maker fill tube frozen. Replaced fill tube with updated/insulated tube. Ran to test. All ok. Advised customer ice bucket will be full within 48 hours. ; used 1 241920106 (FILL TUBE) from stock
REFRIGERATOR SAMSUNG RF28R7551SR/AA "Upon arrival customer stated unit leaks from top of left door when dispensing water. Removed hinge cover and found water line not fully seated into quick connecter. Re-seated tube and dispensed water to test. No more leaks. Not able to duplicate door switch issue. Made sure alarm was on in settings, and tested all doors. All register door open and closing fine, alarm sounds as it should. Samsung ticket # 4152827261"
RANGE FRIGIDAIRE FFEL67DCE Model number is not legible. Unit is roughly 10 years old. Upon arrival found bake element shorted open. Installed new element from stock and ran to test. Unit preheated to 350 within 10 minutes. Broil element works as well. All burners work and cycle as well. All ok. ; used 1 316075104 (
RANGE GE JD630DF5BB Upon arrival tenant stated that unit won’t self clean and won’t operate correctly. Put unit into self clean to test. After several attempts to get the control to accept the input it went into self clean for less than a minute and cancelled out. Tried bake and unit will begin to heat but cancels out like self clean. Ran broil to test and same issue occurs. Unit is making a clicking sound every minute or so. Sound is a relay on the control opening and closing on its own. Tenant also stated that door lock doesn’t work. I noticed it wouldnt latch in self clean. Inspected lock and found wire to lock motor disconnected. Reconnect wire and ran self clean to test. Lock still not operational. Elements are warming in the brief time they run. Relay that is clicking is the relay for the door lock. Unit needs main control and door lock. Lock tests good but would like to have on hand when replacing control. ; rqstng P&A on 1 WB14T10069 (latch ovn) and 1 WB27X29267 (control board