Great service!! Thank you.
Teresa - Eaton, OH
Steve - Englewood, OH
Timely and professional
David - Brookville, OH
Great Service and excellent technician
Sandy - West Alexandria, OH
Shawn provided great service at a reasonable price. He was able to analyze, order parts, and fix quickly. His professionalism and skills gave us confidence we had called the right company. We will use Authorized Services again.
Paul - Englewood, OH
Technician was professional and proficient. The new part showed up at their office broken and they caught it upon arrival. Ordered new part and had it installed the next week. Great work.
Theresa - Dayton, OH
Very polite. Quick work. Will use again,
Erica - Dayton, OH
Jerry - New Madison, OH
Great service and he explained everything
Sheryl - West Alexandria, OH
Michael - Dayton, OH
Very nice guy. Knows his stuff, honest and timely.
Gloria - Dayton, OH
It took forever to get in contact with the warranty department, but once they finally answered and sent it out, the repair team was great!
Lacretia - Dayton, OH
The tech was professional and arrived within the time frame given
Excellent service. Knowledgeable service technician.
Frances - Englewood, OH
I can always depend on Authorized Service to provide excellent service done in a reasonable time.
Mike - Dayton, OH
The experience was very pleasant. The problem was a slow leak, so it may take a few days to see if it was actually fixed, but we are optimistic.
Dale - Dayton, OH
Shelly - Clayton, OH
Dino - West Alexandria, OH
He did a great job
Great service.Shawn & Robbin are awesome team members. They rock.
Jim Bucher - Dayton, OH
So happy everything is up and running here in the Bucher household.
"Dunson - Dayton, OH
The repairman was knowledgeable and explained the repairs step by step.
Elsa - Trotwood, OH
Mary - Brookville, OH
He was great very nice man very clean he all most wipe my whole floor lol
Tony - New Lebanon, OH
Sean was excellent, very professional and very mannerly. Solved the problem quickly and was out of here.
Gem - Englewood, OH
He was great , very knowledgeable, polite and friendly
Sarah - Dayton, OH
Dave - Vandalia, OH
friendly, helpful, knew his business!
OVEN FRIGIDAIRE FCRE305LAFC Upon arrival customer stated that unit wont maintain heat but will preheat. Sensor and all elements are good. Ran unit to test. Unit heats fine but wont cycle to maintain temp. Replaced control and ran to test. All ok. Unit maintains temp now.
RANGE JENN AIR JGD8348CDP Installed all provided parts and ran to test. All ok.
DISHWASHER LG LDF6810BB/01 Upon arrival customer stated that unit leaks just as much as before. Ran unit to test after removing from cabinet. Unit is leaking in the same spot as last time. Leak is from corrosion in the stainless steel tub. Have photos of corrosion. Tub is not available to replace. No repair possible.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Upon arrival customer stated that unit only works on light wash and wont start unless you use delay start. Those are the only buttons that work. Removed door to inspect for loose connections or corrosion. None found. Keypad is shorted out. Unit needs console with keypad. Please mail out invoice. When scheduling for parts please schedule on Wednesday or Thursday. Customer is off those days. Also customer wants refrigerator looked at at that time. ; ordrng 1 5304475578 (Control panel)
WASHER MAYTAG MHWE200XW00 Upon arrival customer stated that unit leaks from the front and pools underneath. Inspected unit and found a small hole in the door bellow causing leak. Unit needs door bellow. ; ordrng 1 W10381562 (Door bellow)
WASHER GE GTW485ASJ1WS Upon arrival customer stated that unit intermittently wont finish the cycle. Checked unit for errors and found F5 shifter fault. Unit isnt shifting from spin to agitate and vice versa. Forced shifter on in test mode and it will not move. Is getting voltage and trying to move. Nothing locking it up or tub. Unit needs shifter assembly. Unable to force motor on. Resistance is good but would like to have motor in case it wont run. ; ordrng 1 WH05X25036 (Shifter) and 1 WH49X25375 (Motor)
DISHWASHER GE GDF620HGJ2BB Upon arrival customer stated that unit wont operate at all now. Unit has proper voltage to it but now power to touchpad. Could not get unit to operate in diagnostics. Unit needs main control but may need additional parts. Advised customer. ; ordrng 1 WD21X24900 (Control)
DISHWASHER WHIRLPOOL WDT710PAYM6 "F10E1 dispenser electrical problem, F6E2 fill valve electric problem, F8E2 drain motor electrical problem, F7E1 no heat errors present. Ran diagnostics to test. Control isnt sensing voltage to the heater, but unit fills, washes, and drains fine. Dispenser wont open because spring is missing. Unit needs control and dispenser. ; rqstng P&A on 1 W10597041 (Control) and 1 W10605015 (Dispenser)"
DISHWASHER BOSCH SHU43C024C/22 Upon arrival customer stated that unit wont drain but they had cleared water out so it wouldnt stink. When cleaning unit they said they pulled a lot of scale build up from sump area. Inspected sump and found some scale built up around pump lid. Cleared sump of debris and verified hose is clear. Ran unit to test. Pump is getting voltage and moving water fine but is a bit noisy. Quoted price to replace pump if issue comes back.
WASHER SAMSUNG WF45N5300AF/US Installed new shocks and ran rinse and spin with load to test. All ok no more noise or vibration.
WASHER MAYTAG MAH5500BWW Unit is 18 years old in laundry room. Customer stated that unit wont advance past wash cycle and isnt draining. Pump is getting voltage but wont move water. Cleared unit of water and inspected pump. Impeller has broken free from drive shaft. Door boot is dry rotted and near splitting. Unit needs drain pump and door boot kit. Door boot kit shows NLA. Confirmed with CC. ; rqstng P&A on 1 12002533(NLA) (Door boot kit(NLA)) and 1 25001052 (Drain pump)
DRYER FRIGIDAIRE GLE02152EE0 Unit is 14 years old in basement. Customer stated that unit makes a clicking noise and door handle is breaking off. Inspected unit and found noise from a bra underwire stuck between drum and glides. Removed and ran to test. No more noise. Unit needs door handle. Advised customer that handle may not be covered and quoted cost. ; rqstng P&A on 1 134472202 (Handle)
RANGE LG LRE30453ST/02 Installed all provided parts and ran to test. All ok. Units is heating properly and preheated within 11 minutes.
DOUBLE WALL OVEN KENMORE 790.4025341 Installed fan assembly and ran unit to test. All ok. Fan is operating as it should and no more error codes.
WASHER MAYTAG MVWB766FW1 "Installed all provided parts, calibrated and ran to test. All ok no more out of balance."
ELECTRIC RANGE FRIGIDAIRE FPEC3085KSB Upon arrival customer stated that left rear burner comes on when switch is in off position. Inspected unit and found no signs of loose connections or moisture. board is shorting out causing burner to come on. Unit needs potentiometer board. ; ordrng 1 316543602 (Potentiometer Board)
WASHER MAYTAG MVWX655DW1 Upon arrival customer stated that unit is slow to fill and wont finish cycle. Ran diagnostics to test. Nothing but lid lock will function in test mode. No errors present either. Ran in normal cycle and unit will start and fill but is slow. Nothing blocking water valves but they arent opening fully. Suspect issue is from control but want valve on hand. ; rqstng P&A on 1 W11116592 (Pcb) and 1 Unknown (Water valve assembly)
COOKTOP LG LCE3010SB/03 Installed all provided parts but board ordered is missing a connector for the left front burner. Have part number off old board. Reinstalled old board and new fan. Please reorder board. ; ordrng 1 EBR84545109 (Main PCB)
DISHWASHER GE GDT695SFL3DS Upon arrival customer stated that unit ran for 14 minutes then shut down. Put into diagnostic to check for errors. CMS trip fault. Heater active at time of fault. Removed unit and inspected heater. Found small leak at heater o ring causing water to short the heater. Unit needs heater assembly. ; ordrng 1 WD05X24776 (Heater)
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Unit needs garage kit installed to operate correctly. Installed kit and verified unit will run. All ok. Please mail out invoice and credit receipt. ; used 1 5303918301 (GARAGE KIT) from stock
WASHER WHIRLPOOL WTW4950XW3 Installed all provided parts and ran to test. Unit wont finish out automatic diagnostic cycle. It wont spin to full speed. Unit is sensing tach but showing speed fault error. Removed actuator to inspect no loose connections. Replaced user part warranty from stock and ran calibration and test. Unit is finishing out cycle now. Ran quick wash cycle to make sure unit advances as it should. All ok. ; used 1 W10006355 (Actuator(PW)) from stock
LAUNDRY CENTER FRIGIDAIRE FFLE3911QW0 Upon arrival tenant stated that unit left soap in tub and didnt run cycle. Ran unit to test. Unit ran fine in rinse and spin cycle. Ran diagnostics to test. Unit ran through diagnostics test with no issues. Unit has a lid lock error but lid lock functions as it should. Machine control isnt sensing lid lock properly and intermittently. Unit needs machine control. Ok per Erica. ; ordrng 1 5304511966 (Machine control)
WASHER MAYTAG MAV6601AWW "Began to remove inner basket to access bearing but cannot get 3 of the 4 bolts loose from the drive hub. Tried penetrating oil, impact, ratchet with hammer but cannot get loose. Can drill heads of bolts off but need new ones to replace and inner basket as well. Its plastic and one slip when drilling and tub is done. Part is discontinued. If they wish to proceed would like to have transmission on hand in case bearing wont come free from the transmission. The way this is going so far I expect more problems the further we get. Spending this much in labor and part cost is not a good way to proceed. Customer has been without a washer since October because of waiting on parts to be shipped. ; rqstng P&A on 1 22002741 (Inner basket) and 4 3400504 (Screw)s and 1 35-6615 (Transmission), states that autho needed"
REFRIGERATOR FRIGIDAIRE FFHS2311PF2 "Upon arrival customer stated that ice maker stopped working then fresh food section began to have weak cooling. Inspected unit and found air return blocked with ice from the defrost drain being clogged and over flowing. Door was held open slightly and this allowed air in and to freeze around gasket. Ice maker is sluggish and has an intermittent dead spot. Unit needs defrost drain cleared, return cleared and new ice maker. Cleared defrost drain and return, installed heater wire, installed new ice maker. Ran unit to test. Ice maker is cycling faster and unit is moving air well. Advised customer that temps would be within normal in 24 hours and to dispose of first ice bucket. Please mail out invoice. ; used 1 241798224 (Ice maker) from stock"
DRYER LG DLE7300WE Upon arrival customer stated that since they moved unit has D90 air flow error. Customer shortened vent and made sure it was clear as far as he could see. This did not help. Inspected unit and found vent coupler at blower housing loose from move. This is allowing the air to escape and not through the vent. Cleared unit of lint and sealed coupler with tape. All sensors test good and heaters tests good. Reassembled and ran to test. Unit isnt showing D90 error. All ok.
WASHER LG WM3987HW Upon arrival customer stated that unit would power up but you could not select a cycle or start a cycle. They tried it this morning and it started okay. Removed top to inspect for loose connections. None found. Powered unit on and tried to select a cycle but it would not select. Reset control and ran to test. Can only get cycle to select when putting pressure on knob as you turn. Issue is with control board. Selector is shorting out. Ok to repair per Rob. ; rqstng P&A on 1 6871ER2019H (User interface)
RANGE LG LRE30453ST/02 Please order new number. ; ordrng 1 EBR73323501 (Relay board)
DISHWASHER BOSCH SHP878ZD5N/01 Upon arrival customer stated that unit is showing E15 after a week of use. This is a leak error. Removed dishwasher from cabinet to inspect. Found the drain hose split causing leak. Hose is split where it comes through the cabinet of the machine. Unit needs drain hose. ; ordrng 1 1111drainhose (Drain hose)
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Upon arrival customer stated that unit is running nonstop when set to the recommended setting. When set to one below recommend unit cycles fine. Ran diagnostics to check for errors or shorted sensors. No errors and all sensors pass. Main control isnt sensing temps correctly. Unit needs PCB. ; ordrng 1 W11174836 (Main pcb)
DISHWASHER KITCHENAID KUDE70FXPA5 Upon arrival customer stated that user interface is inoperable. Checked for incoming voltage to control and it is good. Voltage to user interface is good. Found signs of corrosion and moisture in console. This shorted it out. Moisture is getting between door from interference with panel. When installing new console need to adjust height to allow better clearance. Part is under warranty. ; ordrng 1 WPW10481151(PW) (Console(PW))
DRYER MAYTAG MEDB835DW3 Upon arrival customer stated that unit stopped heating since last repair. Inspected unit and found thermal fuse shorted open. Replaced with kit and ran to test. Unit is heating as it should. All ok. ; used 1 280148 (THERMAL KI) from stock
RANGE KENMORE 790.9300231 Upon arrival tenant stated that bake element catches fire when in use. Inspected element and found it to have a hole burnt in it. Replaced element and ran to test. All ok no more fire. Ok to bill per Tara. ; used 1 316075103 (Bake element) from stock
WASHER WHIRLPOOL WFW72HEDW0 Upon arrival customer stated that unit wont drain and is showing an error. Ran diagnostic and found F9E1 long drain error. Removed back and inspected drain pump. Found screen clogged with socks and coins. Cleared pump and ran diagnostics to test. All ok. Unit is draining out as it should. Landlord calling in with cc to pay.
WASHER WHIRLPOOL WTW5700AC0 "Upon arrival customer stated that unit wont spin out. Put unit into diagnostic to check for errors. F0E2 over side error present. Removed pump to inspect and found sock stuck in pump. Unit was slow to drain causing unit not to spin and show error. Cleared pump, calibrated, and ran to test. All ok."
WASHER FRIGIDAIRE GLWS1439FS1 "Upon arrival customer stated that unit squeals and wouldnt start once. Ran unit to test and found upper bearing noisy. Bearing locked up and this is why it wouldnt start. Unit needs upper bearing, washer, and seal. ; ordrng 1 3204405 (Upper bearing) and 1 5308002401 (Washer) and 1 5303279394 (Tub seal)"
RANGE KENMORE 911.452881 Upon arrival customer stated that unit still burns the bottom of food and isnt cycling off. Ran unit to test with digital thermometer to monitor temps. Unit heated to 450+ and would not cycle off. Thermostat has failed. Unit needs another thermostat under warranty. ; ordrng 1 WB21X489(PW) (Thermostat(PW))
RANGE SAMSUNG NE59N6630SS/AA Removed light cover and installed new bulb for customer. All ok.
WASHER SAMSUNG WF42H5200AW/A2 Upon arrival customer stated that unit wont spin and holds water at times. Checked unit for error codes and found an SE error. This is a drain error. If unit wont drain it wont spin. Removed pump screen and found it clogged with lint and debris. Cleared screen and ran unit in rinse and spin to test. Unit is draining out properly and spinning up to speed with no issues. Advised customer on maintenance of drain pump. All ok. Please mail out invoice.
DRYER SAMSUNG DV48J7770EW/A2 Upon arrival customer stated that unit was running then stopped and wont tumble. Ran unit to test and it wont tumble. Removed drum to inspect and found idler pulley locked up and split. Belt came off idler. Belt is in good shape. Unit needs idler and lint cleared. Installed new idler cleared unit of lint and ran to test. All ok. Unit tumbles and heats as it should. Please mail out invoice. ; used 1 DC93-00634A (IDLER PULLEY) from stock
DRYER MAYTAG MEDC300BW0 Upon arrival customer stated that unit wont heat but tumbles. Unit has proper voltage to it. Found heater housing thermal fuse shorted open causing no heat. Replaced from stock and ran to test. All ok. Unit is heating as it should. Ok to bill per Joe. ; used 1 279816 (FUSE) from stock