great people!!!!so much better than....S1S they sucked
Jack - Clayton, OH
Customer service was awful.
Teresa - Dayton, OH
We got the runaround so much from your ladies that answer the phone. No one seem to know when our parts were coming or from where. We waited almost 3 weeks without a refridgerator. The expense for us was not good, between losing food, dry ice, and bags of ice was almost $200. No one was willing to help with that. We will not use Authorized services again. Not that that will make a difference in your business. We are only one customer. However, your repair man, Shawn, was awesome.
Response from Authorized Service:
Teresa, Thank you very much for your feedback regarding your customer service experience with our company. We appreciate your kind words about Shawn as well. I apologize again that we had difficulty locating the part that was needed to complete your repair. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise
Insurance report. Very thorough
Meggan - Dayton, OH
We had a dryer fire and needed a technician to check the appliance and attempt to determine the cause of the fire. Shawn called ahead of time to let me know when he would be arriving, and was very professional and helpful. Once I explained the situation, he took the whole dryer apart to check what had happened, and then was able to explain what the probable cause was. Within an hour of him leaving, I was emailed a detailed report that I could send to my insurance company. I was very pleased. I will definitely use them again for my appliance repair needs.
Tina - Dayton, OH
Very happy this tec knew his stuff ,I'm very thankful he had a answer were others could not find one.
Seth - Dayton, OH
He was great. Very professional.
Great service at a fair price.
James - Beavercreek, OH
It was good. Shawn was courteous and helpful.
Teresa - Dayton, OH
We have been without a refridgerator going on 3 wks now. Service was done to start and 2 hrs after tech left the fridge went down again. We have had nothing but a run around to get someone back out here to fix it. our last conversation with them is now we are stuck waiting for wherever they can find the part. We have spent almost $200 on ice and dry ice trying to save our food.
Response from Authorized Service:
Teresa, I apologize you are not having a 100% positive experience with our company. It is not often we are unable to locate a part that is needed to complete a repair. We are still working to source this part as quickly as possible. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Phillip - Dayton, OH
Shawn was outstanding. He is a very competent repairman. Very patient and great work ethic.
Great service, knew his stuff!!
William - Lewisburg, OH
Shawn was very I formative about our Samsung French door ref. He was very polite to us and I enjoyed conversing with him.
Conley - Dayton, OH
Would highly recommend Authorized Service!
Beverly - Dayton, OH
Thank you for your professional job service and pleasant customer services excellent job!
Vicky - Dayton, OH
Shawn, was here when he said he would be. Very friendly & pleasant. Fixed the problem in minutes. He took the time to answer questions.
Sheryl - Dayton, OH
He was very professional.He explained everything and he did not leave mess.
James - Englewood, OH
The technician provided great service and care.
Sue - Dayton, OH
Great Service kept me informed throughout the whole service process. Explained everything very thoroughly
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Lisa - Dayton, OH
Debbie - Dayton, OH
Good experience over all
Delilah - Dayton, OH
I'm happy ice maker working.worker kind n ask me did i have any questions n other about ice marker.
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
KenEsha - Dayton, OH
Shawn H. was very proficient and did a great job with repairing the dishwasher.
Sharon - Dayton, OH
Excellent Technician found the problem and fixed in a timely manner.
Pam - Eaton, OH
SHAWN OUR SERVICE TECH WAS VERY NICE, CLEAN AND KNOWLEDGEABLE
Mark/mary - Englewood, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
WASHER WHIRLPOOL GHW9150PW0 "Upon arrival found spin basket sagging in tub. Spider flange broke free and basket dragged against tub. Unit will need basket, front and back tubs, and flange. Parts are NLA. No repair possible."
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA "Thawed ice, installed fill tube, and insulated around tube. All ok no more noise."
DRYER - GAS FRIGIDAIRE n/a Unit has extensive damage and is not repairable. Fire appears to have started near the motor/blower area. Does not appear to be caused by the gas supply system. Blower housing is completely melted away. Wiring harness from motor to timer is melted. Customer stated that they had cleaned the exhaust duct within the past 6 months. Does not appear to be a lint fire either. Motor may have shorted causing fire.
REFRIGERATOR FRIGIDAIRE LGHB2869LF4 "Upon arrival found unit showing SY EF code. Checked and found voltage to fan but no movement. Installed new fan from stock and ran to test. All ok. Unit also has frost build up around the ice maker. Unit needs air handler kit. Please reschedule for air handler kit for Friday 1st call. ; ordrng 1 5303918784 (air handler housin), used 1 241509402 (MOTOR) from stock"
DRYER GE DWSR483EG8WW Unit is 10 years old in laundry room. Shaft for timer is stripped and knob is split. Unit heats fine. Unit needs timer and knob. Authorization #502JNMM; rqstng P&A on 1 WE04X20089 (timer) and 1 WE1M654 (knob)
DRYER - ELECTRIC GE GTX22EASK0WW Upon arrival found unit getting voltage to motor but no movement. Found start winding shorted open. Unit needs motor and blower wheel. Unit is under warranty from GE still. Aaron’s is faxing POP to us. ; ordrng 1 WE16X23857 (blower wheel) and 1 WE17X23856 (motor and pulley asm)
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 Upon arrival found ice maker stuck mid cycle. Removed ice maker and found motor locked up. Unit needs ice maker. ; ordrng 1 5303918277 (ice maker)
DRYER SAMSUNG DV42H5200EF/A3 Upon arrival customer states that since previous repair unit won’t dry on automatic settings but does on timed. Checked moisture bar and it shows open. Removed front panel and found loose connection at moisture bar. Re-secured and ran to test. Moisture bar works as it should. In automatic setting on high unit gets to 165 degrees at the rear of the machine. Unit is heating fine now.
REFRIGERATOR LG LMX31985ST/01 Installed all provided parts. All ok.
RANGE MAYTAG MGT8885XS01 Installed all provided parts and ran to test. Ralf burner works as it should and upper oven ignites normally now. All ok.
WASHER KENMORE 11092596100 "Checked unit over and found pressure switch not sensing water level properly. Unit also has a large leak and does not agitate with clothes in unit. Leak is from tub seal. Unit will need clutch, gearcase assembly, and pressure switch. Customer does not wish to repair due to age and cost. Machine is 24 years old."
REFRIGERATOR AMANA TX21VW Opened door gasket and found it torn at the corner. Need to reorder gasket. Installed ice maker and valve. Ran to test. All ok. ; ordrng 1 1255011Q (GASKET(PW))
REFRIGERATOR SAMSUNG RF4287HABP/XAA Installed new ice maker and cycled to test. All ok. Unit cycled fine. Advised customer bucket would be full in 24 hours and to dispose of first batch.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Checked unit and found crush mechanism in ice bucket broken. Unit needs ice bucket. ; ordrng 1 241860803 (ice container asm)
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Checked unit over and found ice maker not sending proper voltage to fill valve. Removed ice maker to inspect and found corrosion on harness, and corrosion at valve. Unit needs ice maker, harness, and water valve. ; ordrng 1 4317943 (icemaker only) and 1 WPW10279909 (valve-inlt) and 1 WPW10487766 (harns-wire)"
DRYER SAMSUNG DVE50M7450W/A3 Upon arrival customer states that on auto setting unit will count down time then reset to beginning of cycle on its own. Checked unit over for loose or shorted connections. None found. No error codes found. Moisture sensor is good. Unit will need main control and u/I. ; ordrng 1 DC92-01624M (U/I) and 1 DC92-01729P (PCB)
WASHER SAMSUNG WA40J3000AW/AA Installed all provided parts and ran diagnostics to test. Unit works as it should. All ok
DRYER - ELECTRIC GENERAL ELECTRIC GTDP300EM1WS Installed all provided parts and ran to test.
REFRIGERATOR SAMSUNG RF32FMQDBSR/AA Upon arrival found dispenser u/i inop. Pulled u/i and found loose connection. Re-secured and ran to test. All functions of dispenser work as they should.
WASHER MAYTAG MVWC6ESWW1 Installed all provided parts and ran to test. Still no flow from valves. Rechecked and do not have voltage to valves now. Loosing voltage at the temp selector switch. Unit needs temp switch.; ordrng 1 WPW10248240 (switch-sen)
REFRIGERATOR MAYTAG MFF2558VEB4 In kitchen 9 years old. Found unit cooling but frosted over in freezer. Frost build up is from freezer door not closing fully. Cleared unit of frost and ice. Freezer drawer closes fine now but gasket is damaged as well are fresh food gaskets. End cap for pantry glide is broken keeping pantry drawer open and keeping doors from closing fully. Unit needs end cap and gaskets. Authorization 609CLHL; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 1 W10874836VP (endcap) and 2 W11368721 (GASKET)s
WASHER FRIGIDAIRE FWX223LBS7 Unit is 19 years old in laundry room. Checked unit and found drive belt broken preventing spin or agitation. Timer has an intermittent dead spot that keeps it from advancing. Unit needs drive belt and timer. 538CLHL; rqstng P&A on 1 131436600 (timer) and 1 134511600 (v-belt)
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF Upon arrival found turn table motor clicking when in use. Gears are slipping against each other. Replaced motor from stock and ran to test. All ok. No more noise and unit heats properly. ; used 1 5304509440 (turntable mtr) from stock
WASHER LG WM3570HWA/01 Door boot ordered wasn’t the correct one. It did not have the ports for the recirculating pump. Installed nozzle and ran to test for leaks. All ok no more leaks on wash down. Did not need or use boot.
WASHER LG WM3050CW Installed all provided parts and ran to test. All ok. Unit spins out fine with no abnormal vibration.
RANGE KENMORE 790.7131971 Installed all provided parts and ran to test. All ok. Igniter glows and unit preheated to 350 with no issues.
REFRIGERATOR FRIGIDAIRE FRT04L5DW0 Customer states that noise was coming from the freezer section. Removed evap cover and found fan making noise. Compressor is running quietly. Unit will needs evaporator fan motor. Model number does not pull up on any sites. This is a compact 4 cubic foot refrigerator. Unit is 10 years old in bedroom. Unit needs evap fan.; ordrng 1 EVAPFANMOTOR (EVAP FAN MOTOR)
REFRIGERATOR FRIGIDAIRE LFFH20F3QWG "Upon arrival found unit plugged in and compressor running but no air movement from fan. Frost built up on evap cover. Thawed out and inspected. Fan was blocked by frost build up around motor. Fan runs fine, unit is defrosting correctly. Frost was built up on top side of evaporator only. Unit has a leak or restriction causing frost to build up and jam fan. Please order dye filter. Spoke with Chris ok to move to Kevin M for sealed system check. Job count of 3. ; ordrng 1 DYEFILTER (DYE FILTER)"
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA "Upon arrival found unit making noise from freezer section and hi temp code for both sides. Found fill tube for ice maker leaking and ice building up around the evap fan. Evap fan stops running and causes hi temp codes for both sides. Unit needs ice maker fill tube, and permagum to insulate around tube. ; ordrng 1 241796405 (tube-water fill) and 1 5305877995 (compound)"
WASHER GE GTW220ACK5WW "25 and 65 code present. Both are water pressure issues. Unit fills agitates, drains and spins fine in diagnostics. Checked and found unit in need of service bulletins. Unit needs air dome cleared bulletin and SUM bulletin. Cleared air dome with 1/16” drill bit per bulletin. Please order SUM kit and legs. ; ordrng 1 WH02X26590 (foot and base 4 pack) and 1 WH98R1967001 (SUM)"
WASHER SAMSUNG WV60M9900AV/A5 Installed all provided parts and ran to test. Unit ran through diagnostics fine with no issues or error codes. All ok.
REFRIGERATOR LG LMXS30776D/02 "Installed all provided parts and ran to test. Compressor is running, condenser fan motor is running, evap fan motor is running, all operations work as they should. Advised customer temps would be within normal in 24 hours."
DOUBLE WALL OVEN ELECTROLUX EI27EW45JS4 Found junction box behind unit shorted to ground and burnt connections. Advised customer to have an electrician repair junction box.
DISHWASHER GE GDF530PGM0WW Checked unit and found it not draining due to kinked drain hose. Straightened out hose and ran unit to test. All ok. Unit drains fine now.
WASHER LG WM2016CW Upon arrival found unit 1/2” out of level to back. Leveled unit and ran to test with a load of sweaters(5). Unit vibrates a lot even though unit is level. Checked and found shocks worn causing vibration. Not as bad as before but still present. Please order shocks. ; ordrng 3 4901ER2003A (SHOCK)s
REFRIGERATOR SAMSUNG RF4287HABP/XAA Checked over unit and found ice maker stuck mid cycle. Ice maker would not cycle in test. Have good voltage to ice maker and mold is full of ice. Ice maker is stuck. Needs ice maker. ; ordrng 1 DA97-07365G (ice maker)
RANGE ELECTROLUX E30EC65ESS "Upon arrival found unit inop. Have 240 vac to terminal block. Checked voltage to power supply and voltage is 121vac but no dc output to switches. Unit needs power supply. Full model number isn’t available. This model has 3 sub models and 2 different power supplies. Old power supply did not have a part number on it. Ordering both boards and will return other. Okay with Shari to do so. ; ordrng 1 316435702 (board,power supply) and 1 316435703 (board.power supply) and 1 318337200 (light)"
REFRIGERATOR FRIGIDAIRE FGHB2866PFJA Checked unit over and found display missing a few segments of the numbers. No loose connections. Unit needs display. Ok per Joe at Brethren.; ordrng 1 242058230 (user interface)
DISHWASHER FRIGIDAIRE FFCD2413US2A Checked unit and found dent/scratches on front. This is delivery damage. Unit has yet to be installed in kitchen. Have photos of box and dents. Unit needs door skin. Unit was delivered on 9/21/19 and is within 30 days for cosmetic damage. Have photos of delivery and purchase receipts. ; ordrng 1 5304517205 (door skin )
WASHER SAMSUNG WF42H5600AW/A2 "Installed all provided parts and ran to test. Unit powers up now but when you push start de appears. Checked and found door switch shorted open. Unit needs door switch. ; rqstng P&A on 1 DC64-00519B (latch), states that autho needed"