Tina - Brookville, OH
Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.
Bonnie - Eaton, OH
My service guy was super nice and explained everything and showed me what he found. He was thuro with checking my dryer. I really appreciate that they helped me with the time of which i needed my service. I would like them put on my acct for future needs if they arise.
Carol - Eaton, OH
Lawrence - Brookville, OH
Davis - Englewood, OH
Dolores - Dayton, OH
Super service super trch
Michael - Englewood, OH
Timely and Well Informed Service
Christopher - Dayton, OH
Kerrie - Dayton, OH
Michael - Englewood, OH
Richard - West Alexandria, OH
Awesome service person did great job explaining the problem and what he was going to do to make the repair!
William - Clayton, OH
Wulff - Eaton, OH
We didn’t have a major problem but the tech handled it very professionally
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
Great Service Awesome Price
Ritchie - Eaton, OH
Means - Dayton, OH
Great service. Very knowledgeable
Melissa - Lewisburg, OH
Austin - Brookville, OH
Quick and knowledgeable in diagnosing the problem
Service was wonderful and very professional
David - Dayton, OH
Even though it took ordering an additional tool in order to get our washer repaired. Shawn always kept us advised of when he was able to arrive and finished the job quickly. He even swept the floor behind my washer!
Connie - New Lebanon, OH
Tech was thorough and fast
Mccarty - Dayton, OH
Repairman was courteous, knowledgeable, and thorough. I will definitely use Authorized again if needed.
Terry/ - West Alexandria, OH
Very happy with the knowledge of the serviceman, and he was very kind!!
Greenwood - Dayton, OH
Excellent in every way
Ruth - Trotwood, OH
He did a great job and I would recommend your company to all my family and friends. Thank you!
Terry - West Alexandria, OH
Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!
REFRIGERATOR GE HRF15N3AGAS Preordering air tower with damper. Spoke with customer and he is wanting unit replaced. Advised him I do not have the authority to. Advised him to call his retailer if he wants to try and have it replaced. Advised IÕd proceed on with ordering parts. ; ordrng 1 WR14X28491 (refrigerator air duc)
REFRIGERATOR SAMSUNG RF263BEAESR/AA Installed all provided parts except filter assembly. Wrong par was ordered by tech. ; ordrng 1 DA97-12661A (FILTER ASSEMBLY )
WASHER MAYTAG MVWC360AW0 "F7E5 shifter fault, F7E6 motor fault, code found. Ran unit into diagnostics and it wouldnÕt shift. All voltages and ohm readings are good. Replaced shifter and ran to test. All ok. Unit spins and agitates fine. Motor bearings are a little noisy. Advised customer. Otherwise unit is good. All ok. Please mail out invoice. ; used 1 W10006355 (ACTUATOR) from stock"
DISHWASHER BOSCH SHEM63W55N/11 Checked unit and found cabinet trim interfering with door. Pulled trim from unit and door seals fine with no leaks. Unit needs cabinet trim. ; ordrng 1 744998 (TRIM)
WASHER MAYTAG MVWC416FW0 Installed all provided parts and ran to test. All ok no more leaks.
DISHWASHER WHIRLPOOL GU1200XTLB3 "Unit is in the kitchen 15 years old. Checked unit and found hairline crack in bottom of tub. No signs of abuse. Tub is leaking from crack. Unit needs tub, door seal, and sump seal. Due to age and cost of repair I do not believe this to be a cost efficient.; rqstng P&A on 1 W10413848 (tub) and 1 W10542314 (door seal) and 1 WP8268395 (gasket)"
DISHWASHER WHIRLPOOL DU1055XTVB0 "Checked unit and found sump full of debris and chopper arm broken from motor. Advised customer to clean scale build up with a cup of vinegar in machine and run on pots and pans cycle. Cleared sump of debris and ran to test. Machine fills, heats and drains fine. Needs chopper assembly. Please order.; ordrng 1 WP8268383 (chopper)"
OVEN WHIRLPOOL WOD51ES4ES00 Installed all provided parts and ran to test. All ok.
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA Installed all provided parts and ran to test. All ok. Fans running and unit is cooling.
DISHWASHER FRIGIDAIRE FFBD2406NW11B "Checked unit and found drain pump getting voltage but not moving any water. Installed new pump and ran to test. Found leak in drain hose at elbow fitting. Unit needs drain hose. ; ordrng 1 807117001 (hose), used 1 A00126401 (DRAIN PUMP) from stock"
WASHER LG WT1201CW Installed all provided parts and ran to test. No more UE code. All ok.
REFRIGERATOR BO SAMSUNG RF263BEAES/AA Installed all provided parts and ran to test. All ok.
MICROWAVE OVEN FRIGIDAIRE LFMV1645TF Installed all provided parts and ran to test. All ok unit heats fine now.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Checked unit and found cube/crush solenoid getting voltage but not moving and ice bucket damaged. Replaced solenoid and ice bucket. All ok. ; used 1 241675704 (SOLENOID) from stock
DRYER GE DVLR223EG7WW Checked unit and found drive belt broken. Replaced and ran to test. All ok unit runs and heats fine. Please mail out invoice.; used 1 WE12M29 (BELT) from stock
WASHER ROPER RTW4516FW2 Installed all provided parts and ran to test. All ok.
WASHER MAYTAG MHWZ600TB00 Checked unit and found F21 long drain code and F1 eeprom error code. Getting voltage to pump but no water movement. Removed drain screen and cleared pump of debris. Ran to test.
REFRIGERATOR GE GFE26JBMAFTS Checked unit and found ice box door gasket not sealing well. Allowing ice in box to melt and clump together causing no dispense. Unit needs ice box door assembly. ; ordrng 1 WR17X25244 (door ice box asm)
FREEZER FRIGIDAIRE LFFH21F7HWJ Checked unit and found defrost drain clogged with ice again. Cleared drain and installed copper heater wire into drain. Also found door gasket not sealing well which is allowing cold air to escape and raise temps. Unit needs door gasket and sealed around it. ; ordrng 1 5304507208 (gasket-door)
MICROWAVE GE JVM1642BB002 "Checked unit and found it blowing main fuse. Replaced and ran to test. Hv transformer is shorted causing fuse to blow. Unit needs hv transformer, magnetron, capacitor and diode. 19 years in kitchen. Due to age and cost of repair this isnÍt a good repair. ; rqstng P&A on 1 WB27X10240 (capacitor hv) and 1 WB27X10254 (transformer, h.v.) and 1 WB27X10388 (fuse) and 1 WB27X1160 (diode hv) and 1 WB49X10226 (magnetron st), states that autho needed"
REFRIGERATOR GE HRF15N3AGAS Installed all provided parts and ran to test. All ok. Evap fan is running fine.
WASHER KENMORE 417.481127 "Checked unit and found bearings noisy, and main control shorting relay to motor control. This causes unit to power up like itÍs ready for a new cycle. Unit needs main control, rear tub, & tub seal. Customer does not wish to repair due to age and cost."
DRYER KENMORE 402.8903201 Checked unit and found door switch opening when load pushes against door causing unit to stop. Door hinges where loose causing door to be misaligned. Tightened hinges and ran to test. Door is aligned better now. If problem returns unit would need hinge. All ok. Please mail out invoice.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Installed all provided parts. Ice hasnÍt been spilling out or overflowing since unit was leveled. All ok.
LAUNDRY CENTER WHIRLPOOL n/a "Checked unit and found it spinning slow and not to full speed. When in spin you can grab the tub and stop it while the agitator still spins. Unit needs drive block, scanner nut, and brake/drive tube. Customer does not wish to repair at this time. Will call in within 30 days if the decide to proceed."
WASHER MAYTAG MVWC416FW0 "Installed new control and ran to test for leaks. Found leak at center rear of machine. When unit was filling the water was hitting the tub ring and dripping down the rear of the tub. Checked level of unit and it had a forward tilt to it. Leveled unit and ran to test. Tub sits too far forward causing water from valve to leak down backside. Even when level it still leaks. Shocks are worn causing tub to tilt forward. Unit needs shocks. ; rqstng P&A on 1 W10780044 (suspension), states that autho needed"
OVEN WHIRLPOOL WOD51ES4ES00 Checked unit and found main control getting voltage but inop. Unit needs main control and thermal fuse.; ordrng 1 W10807576 (cntrl-elec) and 1 W11025102 (fuse-thrml)
COOKTOP JENN-AIR JGD3536GS00 Checked unit and found switch for blower broken where it mount. Switch housing is cracked. Unit needs blower switch. Customer would also like new burner caps. ; ordrng 1 W10866564 (swtch-oven) and 1 W10910375 (cap-burner kit)
REFRIGERATOR BO SAMSUNG RF28HMEDBWW/AA "Checked unit and found fresh food evap cover frosted over, and 22E code. Thawed out and pulled cover. Liner has a small crack in it allowing moisture in and to freeze up around evap fan. Patched crack, sealed around all holes in liner. Ran to test. Fan is dead. Getting voltage but wonÕt move. Unit needs evap fan cover and main control. ; rqstng P&A on 1 5305877995 (compound) and 1 DA94-02663A (cntrl main) and 1 DA97-13757A (evap cover), states that autho needed"
DRYER SAMSUNG DV218AEW/XAA "Ran unit with a load of wet clothes to test. Ran unit in timed dry and normal setting. In both settings unit would adjust time down and short cycle load. Moisture sensors are testing good, heater is good, all thermals are good. Unit needs main control. Main control is NLA as of 4/18. We do have a few in stock. Due to age and cost I do not believe this is a cost efficient repair. Customer will decide if he wants repaired and will call in."
DISHWASHER FRIGIDAIRE FFBD2406NW9B Found drain pump getting voltage but not moving water. No debris in sump area blocking drain. Unit needs drain pump. Installed new from stock and ran to test. All ok. ; used 1 A00126401 (DRAIN PUMP) from stock
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWA Checked unit and found compressor not getting voltage to it. Replaced cold control and ran to test. All ok. Advised customer unit should be within temp range in 24 hours. ; used 1 5304513033 (THERMOSTAT) from stock
REFRIGERATOR FRIGIDAIRE LFFH20F3QWG "Installed all provided parts and ran to test. All ok. Fan running, compressor running, unit goes into defrost cycle now."
DISHWASHER KITCHEN AID KDTE204EPA2 Checked unit and found elbow at water valve leaking. Pulled and sealed valve and ran to test. Unit still leaks but leak is from pinhole in elbow. Unit needs elbow. Customer had extra elbow installed and ran to test. All ok no more leaks. Please mail out invoice.
RANGE MAYTAG MET8885XW00 Installed all provided parts and ran to test. All ok.
WASHER GENERAL ELECTRIC GTW335ASN0WW Installed all provided parts and ran to test. Unit still only goes into rinse cycle for 30-45 seconds. Called GE tech support and per tech unit only has spray rinse to meet water usage guidelines. To get full typical rinse customer needs to use deep rinse option. All ok.
DRYER MAYTAG MEDB755DW2 "F4E4, F2E1, does present. F4E4 refers to low voltage at ACU on L1. F2E1, is a stuck button error. Checked unit and found heater shorted open. An underwire from a bra got into heater box and shorted to ground the element. Ran unit to test after replacing heater. Heats ok. Could not duplicate concern of motor shutting down near end of cycle. ; used 1 279838 (ELEMENT) from stock"
OVEN GE JT5000SF1SS Installed lamp assembly. All ok.
REFRIGERATOR SAMSUNG RS265TDRS/XAA Installed all provided parts and ran to test. All ok.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Installed all provided parts and ran to test. All ok. Refrigerator does not have a water line hooked up to it so it will not produce ice. Advised customer to have a plumber hook water line up.