William - Englewood, OH
Steve - Dayton, OH
Very knowledgeable about all appliances. Extremely friendly. Great experience.
Larry - Dayton, OH
Did a good job and answered all my questions
Prompt, professional and knowledgeable
Randy - Dayton, OH
The repairman quickly assessed the problem and notified the insurance company. He also informed us of a potential wiring problem that we should address.
Very knowledgeable of this refrigerator
Mary - Dayton, OH
Linda - Englewood, OH
Very professional and informative.
Karen - Dayton, OH
Shawn was professional, didn't mind me looking over his shoulder and explained everything fully and totally understandable, love his work ethic.
Gary - Clayton, OH
Shawn was extremely polite and knew exActly what needed fixed
Professional, Thorough Services
Connie - New Lebanon, OH
This repairman has been here to repair my washer and now my dishwasher, both under Menards extended warranty. He is timely, very respectful, thorough...asks questions, gives tips on getting the most out of my machines. This is old fashion GREAT customer service!
knowledgeable, ontime, friendly, would use your service again
Chuck - Brookville, OH
not sure about having the labor charging, or it not being included in the primary service charge
Adrian - Lewisburg, OH
Young men professional skilled fast competent and courteous.
Linda - Dayton, OH
Erica - Dayton, OH
Britney - Dayton, OH
Shawn Hutchison is the best
Robert - Dayton, OH
A great experience. Shawn was knowledgeable, neat appearance and explained the problem and what he did to fix it.
Kim - Dayton, OH
Bob - New Lebanon, OH
Such a relief to have a Technician that, befittingly: represents the essence of his Trade.
Pauline - Dayton, OH
Very good if anything else happens I want him for service
Renee - Dayton, OH
Sandra - Dayton, OH
Service tech that was sent out was Excellent. He repaired the problem quick and efficiently.
Kevin - Dayton, OH
Shawn was great and knowledgeable, providing additional education on how to best maintain our dishwasher
Greg - West Alexandria, OH
Jamie - Bellbrook, OH
Shawn found the problem, which was by no means obvious. Better yet, he found a solution, which required a great deal of patience and determination.
Tresia - Dayton, OH
The Tech was very professional as well as knowledgeable in repairing my refrigerator.
Jack - Lewisburg, OH
LAUNDRY CENTER FRIGIDAIRE FFLE2022MW1 Checked unit over and found that when it agitates or spins it isn’t getting to full speed. Unit is draining all the water out but the motor isn’t getting to speed to spin out excess water. Motor has proper voltage to it. Resistance readings are just below spec on one winding. Unit has an E21 error. Not draining fast enough. Unit drains fine in test mode and within a reasonable amount of time. Unit needs main control and motor. Called customers warranty company as a courtesy and gave diagnosis. Warranty company is buying out.
DRYER GE DBXR463EB0WW "Upon arrival found unit making noise from blower housing. Removed panel and inspected blower. Wheel has come loose from the motor causing the noise and long dry times. Blower wheel isn’t moving air. Shaft of motor is damaged as well from loose wheel. Unit needs blower wheel, motor, and blower clamp. Unit is 18 years old. Choice Home Warranty is buying out rather than repair. Customer paid service fee over phone to Robbin before I arrived."
DRYER GE GTDX100EM1WW Dropped off knob to customer.
DISHWASHER FRIGIDAIRE DGCD2444SA1A Upon arrival found sump full of brown water. Customer states that they put coffee grounds down the garbage disposal. Checked and found drain line clogged with coffee grounds. Cleared house and ran to test. Unit drains as it should. Advised customer not to put grounds down disposal. All ok. Ok per Joe.
DISHWASHER FRIGIDAIRE PLD2850RDC2 Installed all provided parts and ran to test. All ok.
WASHER KENMORE 110.2110201 "F8E1 no fill long fill, F7E1 basket speed sensor fault present. Ran unit in auto diagnostics test and it ran through with no issues. Unit fills fine, no holes or blockages in pressure hose. No signs of loose connections at shifter or control. Control isn’t sending 13vdc to optic sensor for tach. Unit needs main control. ; ordrng 1 W10393472 (cntrl-elec)"
RANGE KITCHEN AID KECD807XSS01 Top is cracked from cup falling out of cabinet. Please order glass top. ; ordrng 1 W10296247 (cooktop)
RANGE - GAS LG LRE30453ST/01 Upon arrival found right front burner on when control shows it off. Inspected burner for shorted wires and none found. Found relay on PCB shorted closed causing burner to heat when off. Tapped on relay and it opened up and shut down burner. Burner shuts down now as it should but unit needs main PCB to prevent it from happening again. Customer would not like to repair at this time.
COOKTOP GE PP962BM1BB Installed all provided parts and ran to test. All ok. All burners work as they should.
DISHWASHER MAYTAG MDB6769PAS0 "Upon arrival found touchpad not operating on all buttons. Removed door skin and inspected for loose connections, none found. Removed touchpad and reinstalled. Have function from most of the buttons now. Ran unit in rinse to test. Unit will fill, wash, and drain as it should. Cancel button on control panel is shorted and cannot cancel cycle. Unit needs touchpad. Customer wants to shop around for a new machine."
FREEZER FRIGIDAIRE LFFH20F3QWF Installed all provided parts. Lock works as it should. All ok.
DRYER WHIRLPOOL WED4815EW1 "Upon arrival unit wouldn’t heat or tumble. Inspected thermal fuses and found motor fuse shorted open causing no tumble. Found thermostat failed causing run away heat. Replaced thermal fuse on blower housing and thermostat. Ran to test. Unit heats and tumbles as it should and does heat. All ok. ; used 1 279816 (FUSE), and 1 3392519 (FUSE) from stock"
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival found ice built up on upper right hand of ice box and water dripping from left lower side. Removed ice box to inspect air handler gasket. Found gasket rolled causing air leakage. Replaced gasket and reinstalled. All ok no more leaks. Also found mullion not closing. Adjusted mullion up and it closes as it should now. All ok. No charge under warranty. ; used 1 5303918784 (AIR HANDLER(PW)) from stock
WASHER KENMORE 796.3151221 Unit is 7 years old in laundry room. Upon arrival customer showed items that had grease stains on them. Checked unit over and found seal on clutch assembly leaking causing grease to float up into tub and stain clothes. Unit is missing segments on display. More will fail and will not be able to see cycle. Unit needs clutch assembly and display.; rqstng P&A on 1 AEN73131403 (clutch assembly ) and 1 EBR75351403 (display board )
DISHWASHER FRIGIDAIRE PLD2850RDC2 Unit is 14 years old. Upon arrival found unit with water in sump. Put unit into diagnostics mode to test functions. Unit went through diagnostics test with no issues but drain pump is noisy. Checked sump for blockages or debris. Nothing found that will cause noise or pump to lock up. Drain pump has an intermittent dead spot causing no drain. Unit needs drain pump. ; ordrng 1 154580301 (pump drain)
WASHER ELECTROLUX EFLS517SIW0 Upon arrival customer states unit fills but makes an odd noise mid cycle. Ran diagnostics to check for errors. E41 code present. Code is for a open door switch. Switch is good and shows no signs of shorting. Ran unit to test but could not duplicate concern.
DRYER AMANA NED4600YQ1 Upon arrival found heating element shorted open. Replaced and ran to test. All ok. Unit heats as it should. ; used 1 279838 (ELEMENT) from stock
REFRIGERATOR SAMSUNG RS25J500DSR/AA Installed all provided parts and ran to test. Unit will dispense ice now. All ok.
DRYER AMANA NED4655EW1 "Upon arrival found unit would tumble but no heat. Checked and found heating element shorted open and vent clogged with lint. Vent hose length was longer than needed causing lint to build up. Cut vent hose down, replaced heater, and ran to test. All ok. Unit is under factory warranty bill to whirlpool confirmed with Nick at RAC."
WASHER MAYTAG MVWB765FW1 Upon arrival found coat stuck under agitator. Removed agitator and removed coat. Ran unit in diagnostics to check for codes. F5E4 lid not open between cycles. Lid lock works as it should. All functions work fine. All ok.
REFRIGERATOR SAMSUNG RFG293HABP/XAA Upon arrival customer stated that freezer section isn’t cooling as it should. Unit will make ice but not freezing food. Compressor is running and fans are. Removed evap cover to inspect frost pattern. Unit only frosting up on the upper portion of the evaporator. Freezer isn’t fully cooling due to a blockage in the freezer evaporator. Unit needs evaporator and drier. Ok to move to A15 per CC. 3 job count. ; rqstng P&A on 1 DA81-06006A (drier) and 1 DA96-00632A (evaporator )
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Upon arrival customer states ice maker dispenses some cubes but most are broken up. Checked and found tines on ice bucket loose and binding up. Unit needs ice bucket. ; ordrng 1 W11347840 (ICE BUCKET)
DRYER GE GTDX100EM1WW Upon arrival found timer knob cracked and spinning on shaft. Rotated dial and unit heats and tumbles as it should. Unit needs timer knob.; ordrng 1 WE01X20374 (control knob)
DRYER FRIGIDAIRE LEQ1442ES1 Installed all provided parts and ran to test. All ok. Unit heats as it should.
MICROWAVE SAMSUNG SMH1816S Upon arrival found monitor switch shorted closed causing fan to run when door is opened. Replaced switch and ran to test. All ok. Unit heats fine now. Unit is 9 years old in kitchen. 371EBLL; used 1 5304509460 (MICRO SWITCH) from stock
DISHWASHER LG LDP6809BD Installed drain hose and ran to test. No more leaks.
RANGE GE JBP23DR3WW Upon arrival found light socket cracked causing bulb to short out. Replaced socket and installed customer bulb. Ran to test all ok.
REFRIGERATOR FRIGIDAIRE FGHB2868TF6 Customer emptied ice bucket on Saturday and unit has not filled bucket. Made maybe 2 trays of ice. Ran diagnostics and all functions work as it should. When testing twist function the ice maker was sluggish and struggled to twist. Replaced ice maker and ran to test. All ok. Advised customer bucket should be full in 24 hours. ; used 1 243297609 (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Upon arrival found ice maker leaking at mold, fill tube leaking, and noise from evaporator fan. Noise is from ice build up. Thawed ice, replaced ice maker and fill tube. Ran to test. All ok no more leaks. ; used 1 241796405 (TUBE), and 1 241798224 (ICE MAKER) from stock"
DRYER SAMSUNG DV42H5200EW/A3 Upon arrival found unit would power up but motor would just hum. Removed drum to inspect motor. Nothing in blower housing causing motor to lock up. Motor spins free by hand with ease. Checked windings and found start winding out of spec. Drum will turn and start if turned by hand. Unit needs motor/blower assembly. ; ordrng 1 DC93-00101N (motor & blower )
WASHER SPEED QUEEN AWN432SP113TW04 "Installed new pump and ran to test. All ok. Unit spins, and drains fine."
WASHER GE GTW490ACJ5WS "Upon arrival customer stated unit shakes and vibrates. Ran diagnostics and found errors for out of balance and suds lock. Ran unit in spin test. Unit gets to full spin speed fine, shocks are tight, nothing locking up tub, balance ring is aligned properly. Unit needed a software update per GE. Updated software and ran to test. Unit spins fine. Advised customer of loading and use. All ok."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new door and ran to test. No leaks, all functions of dispenser work as they should. All ok."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Installed all provided parts and ran to test. All ok. Unit defrosts fine.
DRYER - ELECTRIC SAMSUNG DV50F9A6EVW/A2 "Upon arrival found unit running but no heat. Removed drum and found heater shorted open. Cleared unit of lint, installed new heater and ran to test. All ok. Unit heats as it should. ; used 1 DC97-14486A (ELEMENT) from stock"
FREEZER FRIGIDAIRE LFFH20F3QWF "Upon arrival found lock arm broken. Removed panel and began to clear insulation to access lock. When removing lock housing it broke. Only way to get is with door panel. Unit needs lock, lock clip, and door panel. ; rqstng P&A on 1 297213300 (clip) and 1 297316736 (panel-outer door), states that autho needed"
DISHWASHER LG LDP6809BD Upon arrival customer stated leak is coming from right side mid cycle and end of cycle. No error code for leak. Pulled unit to inspect for signs of leak. None found but drywall behind unit is wet and moldy on right side of unit. Reinstalled and ran unit in express cycle to test for leaks. Midway through cycle drain hose began to leak. Unit needs drain hose. ; ordrng 1 1111111DRAINHOSE (1111111DRAIN HOSE)
REFRIGERATOR SAMSUNG RS25J500DSR/AA Upon arrival found unit making ice but not dispensing. Not getting proper voltage to auger motor. Only getting 80 volts from control. Unit needs main control. ordrng 1 DA92-00625H (MAIN PCB )
REFRIGERATOR WHIRLPOOL ET1MHKXMT00 Water leak is from clogged defrost drain. Cleared drain and installed heater wire to prevent problem from reoccurring. All ok.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Upon arrival found unit plugged in and running. Other than odor unit works as it should. Checked interior and found no signs of spoiled food, chemical cleaners, blockages or food in air return. Defrost drain is clear. Pulled toe kick to inspect and no signs from front. Removed rear cover and found signs of mice activity. Fresh droppings and chewed insulation. Advised customer to have traps placed, droppings cleared, and add vinegar to condenser pan to clear out mildew. Advised customer if odor is still present afterwards that we can recheck."