Efficient, friendly, solved the problem
Robert - Springboro, OH
Matt - Dayton, OH
Timely Response! Great Seevice!
Great service and very responsive
Bruce Clapp - Waynesville, OH
Jason - Carlisle, OH
Pam - Middletown, OH
Great service and courteous repairman
Steve did it again!
Melissa - Carlisle, OH
Steve and the company he works for are true professionals. Fast, reliable, knowledgeable, and upbeat.
Donna - Springboro, OH
Great service and Professionalism.
Melissa - Carlisle, OH
This company/repairman was dispatched to my residence for warranty repairs through Lowes. Steve has been to our house on several occasions. Always professional, upbeat, and courteous.
Donnell - Springboro, OH
Our tech was on-time and very professional.
Great Customer Service
Cathy - Franklin, OH
The Tech was very friendly and professional.
Appreciate the Follow Up
Joe - Lebanon, OH
Finished repair Frigidaire
Very knowledgeable and fast exchange of parts. Great work!
Daniel - West Chester Township, OH
Exceptional Customer Service!
Judith - Washington Township, OH
Steve was great! Exceptional customer service. Really cares that you are satisfied with repair.
Steve was Awesome
Michael - Springboro, OH
Steve contacted us ahead of his visit, kept us informed during the whole process. Plus he’s a joy to be around.
Bill - Springboro, OH
Great repairman. give him a raise...
Gary - Franklin, OH
Greg - Springboro, OH
Wish we had you guys all the time
Very professional, polite and great work
Gary - Franklin, OH
Steve was very professional and area cleaned up and did a great job
Mike/ - Springboro, OH
Steve is exceptional. Extremely knowledgeable, always on time and professional.
Bill - Springboro, OH
Steve is a very good technician with the right customer attitude!
Greg - Springboro, OH
We have had Steve before and he is by far our favorite out of all the service techs we have had sent to our house by Lowes.
Jeff - Waynesville, OH
Steve was very professional and knowledgeable. A very nice guy, easy to talk to. He replaced my ice maker and dishwasher motor in quick time. I’ll definitely use Authorized Service again!
Karri - Springboro, OH
Steve did an excellent job and performed the service call in an extremely timely manner.
Service Excellent. Frigidaire Refrigerator not so much.
Joseph - Lebanon, OH
Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.
Great repair experience
J.R. Wurz - Lebanon, OH
Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Customer states that the refrigerator section is not going into defrost ;modeCustomer has to shut unit down 2 days proper to coming back out. .; rqstng P&A on 1 WPW10889841 (EVAP MOTOR WITH COVER) and 1 WPW11389713 (BOARD)
WASHER LG WM2688HNM Customer states that the unit has a burn smell. Customer needs a complete tub job. Adv customer not to use the unit.Unit 12 years old and in laundry closet. ; rqstng P&A on 1 1111 (SPIN BASKET) and 1 2222 (FRONT TUB) and 1 3333 (REAR TUB) and 1 4444 (TUB SEAL) and 1 5555 (DOOR BOOT) and 1 6666 (STATOR) and 1 7777 (ROTOR)
REFRIGERATOR FRIGIDAIRE LGHD2369TF5 Customer and tech had a difficult time removing the water filter. Once removed the filter tech installed new filter base. Cycled.; ordrng 1 FR807931801TS (WATER FILTER BASE)
MICROWAVE GENERAL ELECTRIC PSB9240SFSS Customer states that when they use the unit it will arc and spark. Customer is calling manufacture and see if they will cover the door and turn table ring. Tech will get back with customer and give him a final cost of the repair. Customer was advised that the service call is not refundable if Warranty does cover. $120 for labor and parts if manufacture does not cover. Unit is in the kitchen and 4 years old.
REFRIGERATOR/TOP GENERAL ELECTRIC n/a Installed new main board. Test ok
REFRIGERATOR SUMMIT n/a Customer states that he is going thru CO2 tanks faster then he is going thru kegs. Tech noticed the pressure release valve was not closing. Marlise and Kendall are working on getting the customer the part.
DISHWASHER SAMSUNG DW80K5050US/AA 03 "installed new case brake, did cycle unit and the unit started washing."
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA ;;customer did have a little bit of ice on the evap motor. Remove ice and adjust the fill chute. Also notice that the ice maker was leaking and causing large chunks of ice in the ice container. Installed new ice maker. Cycle.; pckd up 1 241798224 (ice maker)
WASHER GE GTW460ASJ0WW "Customer states that the unit is not filling. Installed new main board, program and cycled. Test ok. ; pckd up 1 WH18X28174 (washing machine cont)"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Customer states that display panel has several lights that are out.Installed new display assy. ; pckd up 1 242058232 (user interface)
DRYER SAMSUNG DV42H5200EP/A3 Customer needs rear roller and idler pully. Tech ordered; schdld next appmnt for 8/21 WED !
WASHER LG WM2077CW Customer states that the unit made a loud bang noise. Found that the inner tube support broke. Customer needs a tub job. two hrs two men. ; rqstng P&A on 1 1111 (FRONT TUB) and 1 2222 (REAR TUB) and 1 3333 (SPIN BASKET) and 1 4444 (TUB SEAL (BETWEEN THE TUBS)) and 1 5555 (DOOR BOOT) and 1 6666 (ROTOR) and 1 7777 (STATOR)
DISHWASHER FRIGIDAIRE FFBD2406NB9B Customer states that the top spray arm fell off and melted onto the heater. 5304506740. 21.66; ordrd 1 5304506740 (spray arm)
WASHER SAMSUNG WA5451ANW/XAA02 Customer states that every load she is getting an off balance error code. ; ordrng 1 1111 (SET OF SUPPORT RODS. (4))
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Customer ice chute door fell apart; ordrng 1 240563639 (ICE CHUTE)
DISHWASHER FRIGIDAIRE FGID2466QF Customers soap dispenser fell apart and some pieces fell onto the heater. Installed new dispenser. Test ok; ordrng 1 5304506521TS (dispenser)
WASHER AMANA LW8303L2 Customer states that the wash is leaking. Unit is 26-28 yrs old in laundry roomPumpAutho 762TNCL; ordrd 1 WP27001233 (PUMP) and 1 WP28808 (belt-agita)
REFRIGERATOR WHIRLPOOL GC3SHEXNB02 Customer is having several issues with this unit first time out and install condenser fan noticed that the compressor was exiting to start installed new inverter board cycle unit test OK customer called back and said that itÍs working great but then it dropped off and stays at 55 and then make it back on Tech needs to order main board; rqstng P&A on 1 WP2307037 (control bd)
REFRIGERATOR SAMSUNG RF263TEAESG Customer states that the unit is not cooling right in the refrigerator; sections.Found the upper ice maker was not producing ice. Customer must unplug 2 days prior to coming out. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (EVAP COVER WITH FAN. REFRIGERATOR SECTION) and 1 3333 (ICE MAKER UPPER) and 1 4444 (ICE MAKER CLIPS)
REFRIGERATOR KENMORE 596.735032 Customer states that the unit is not cooling. Unit is in the garage and had a system job done Spoke to Cassandra. Adv her since a system job as been done to the unit before we can not proceed with another system.AUTHO 53CLLL
RANGE KENMORE 790.974538 "Customer states that she has used the unit several times since out July 19. She was using the unit and saw a blue flash and the unit shut offSpoke to Ralisha. Autho 177RPPMInstalled new three prong range cord new terminal block installed stress relief clamp cycled unit test OK customer did not have a anti-tip bracket ; ordrd 1 5303935271 (terminal block), pckd up 1 UIRCE-50-4 (THREE PRONG RANGE CORD)"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customers ice maker support broke. Ice maker was hanging. Whirlpool does not make that bracket for the ice maker it comes with a whirlpool ice maker kit. Removed the bracket from the ice maker kit. Installed new bracket . Test ok.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Customer states that the ice was build up around the back of the ice maker and the customer has to keep breaking up the ice. Remove the ice maker and thawed out the ice build up. Did show the customer that the gap between the ice container and the ice room. Explain why ice was getting caught.
REFRIGERATOR SAMSUNG RF4287HARS/AA 01 Customer now doesnÍt have ice not. Installed new ice maker. Issue is different then last time. ; pckd up 1 DA97-07365G (ICE MAKER )
DISHWASHER SAMSUNG DMT800RHS/XAA Customer states unit is not turning on. Customer does have proper power to the unit. Unit is 6-8 yrs old and in kitchen; rqstng P&A on 1 1111 (DISPLAY BOARD) and 1 2222 (MAIN BOARD)
DISHWASHER FRIGIDAIRE FFBD2406NB9B ;Install new upper rack spray arm cycle test OK
RANGE GE JBP35DM1WW Customer need switch. Customer is going to repair himself. Tech got part number for the customer.
DRYER SAMSUNG DV395ETPAWR/A1 Customer states that the dryer will not turn on. After checking several things the customer needs motor assy. Customer is not going to repair the unit. Verbal est of 450
DISHWASHER KITCHENAID KUDC10FXSS4 Customer states that the unit stop in mid cycle. Found that the inline fuse was blown. Installed new fuse. Cycle.; pckd up 1 W10258275 (bi-metal)
REFRIGERATOR SAMSUNG RF4289HARS/XAA Customer states the unit is not making ice. Installed new ice maker. Cycled unit. ; pckd up 1 DA97-07365C (ICE MAKER )
DRYER SAMSUNG DV456WHDWR/AA Customer had an HE error code on the dryer. Found that the thermistor was out. Installed new thermistor cycled unit test ok.Adv customer that the house vent needs clean out with bush/snake. Adv customer it is a fire hazard and not to use the unit until it is clean out. ; pckd up 1 DC32-00007A (thermistor)
REFRIGERATOR BOSCH B21CL80ASNS/03 Customer states that the ice try sometimes has clumpy . Customer has 62 pounds of pressure. Possible that the water is dripping out of the ice mold and drips onto the ice in the tray and freezes.
REFRIGERATOR SAMSUNG RF20HFENBBC/US 50 Customer states that the delivery team removed the freezer handle and when they tried to reinstall the nut that holds the bolt fell down and they where not able to reattach the handle. Tech was able to remove the top cover to each hinge and move the nut over and reattach the handle. Ticket number 4150904769
WASHER KENMORE 110.280427 Customer states that she is getting an F51 error code. Customer needs stator rotor and RPS sensor . Tech hand spun the drum and customer also needs outer tub. Just labor is $400. Customer is not going to repair the unit.
DISHWASHER BOSCH SHU43C02UC/17 Customer states that the unit will not respond to several buttons. Customer needs main board. Unit is 14 years old. 647476. 225.97that part is NLA. When you pull up the parts it said to call BSH.If Bosch does covers the part but not the labor. Customer was give a labor of $`145 plus tax.
DRYER SAMSUNG DV42H5200EP/A3 Customer states unit is not heating.; Found the end of the Cord had a burnt end. Did plug in so i was able to check power and check ok. Found that the heater had shorten out. Installed new neater and cycled. Unplug the unit due to the plug and also customer did not have stress clamp. Customer stated that he is going to install new cord. ; pckd up 1 DC97-14486A (HEATER )
RANGE GE JBP78WY5WW11 Customer states that the unit starting sparking. Installed new bake element. Cycled; pckd up 1 WB44X10016 (range bake element)
RANGE KITCHENAID KEMC308KSS03 Customer states the oven is not heating well.. installed new temp sensor cycled unit test OK; pckd up 1 W10131825 (sensor)
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Installed new dispenser paddle assembly cycle unit test OKAutho 545casm
REFRIGERATOR FRIGIDAIRE LGHB2869TF1 Install blower icemaker cycle unit test OK