Very professional and focused on his work.
Fred - Middletown, OH
ID the problem and corrected it within 30 minutes. Not his first rodeo.
Couldn't have asked for better.
Stephen - Middletown, OH
Steve G did a great job, quickly, to our complete satisfaction.
Excellent service and explanations of the job.
John - Liberty Township, OH
Steve is extremely professional and enjoys teaching what and why the problems occur.
Job well done!
Lois - Mason, OH
Came promptly. Technician was friendly, polite, and knowledgeable. Fixed oven quickly, gave me advice for future. I’m very pleased!
Randy - Mason, OH
Colleen - Hamilton, OH
Steve - Middletown, OH
Having the pleasure to meet Steve now twice. Hey provides excellent customer service along with a great attitude.
Jenny - Mason, OH
Steve was outstanding
Kathleen - Mason, OH
Steve was efficent knew what he was doing got the job done and out he went.
Great service, friendly and respectful tech
Corrie - Middletown, OH
Kevin - Mason, OH
Our service technician, Steve, was very nice and took time to answer our questions. He didn't rush through the repair process.
Gail - Lebanon, OH
Job well done
William - Middletown, OH
Great service. Technician very nice and friendly. Can you give me his name?
Great efficient and fast service!!
Lori - Franklin, OH
He was extremely competent. His work was quick, thorough, and efficient! I am extremely satisfied and would highly recommend his work!!
Thomas - Carlisle, OH
Very knowledgeable service representative
Brett - Liberty Township, OH
Steve was ahead of schedule which worked out perfectly. He called ahead of time to let us know he could be early. Steve arrived was very professional and was very cautious moving our appliance around making sure no other issues would occur. He explained everything very thoroughly to the extent of replacing the failed warranty part showing us why the part failed and what the manufacturer has done to fix and replacing the new part. Steve showed us all the resets for the appliance along with some things we did not know it even did. We have had appliance service folks in our home before for multiple things but Steve was by far the best and we have ever experienced
Glenn - Hamilton, OH
Knowledgeable personable repairman
Matt - Springboro, OH
Kip - Mason, OH
Steve did a great job, he called the day before his appointment and asked some questions about the problem. He then asked me to text him a picture of the model and serial number tag. He arrived early for the appointment with the part to fix the problem. Great job Steve thanks for quickly fixing our problem.
Thomas - Liberty Township, OH
What a nice guy! Great experience having him look at our problem.
Very professional and efficient!
Jenny - Mason, OH
Great experience - good communication prior to the service call to make sure he had the parts in hand to make the repairs.
Randy - West Chester Township, OH
Chrissy - West Chester Township, OH
Srihari - Mason, OH
Great Service and very well explained the problem and issue and friendly manner
Very competent & efficient
Daniel - West Chester Township, OH
Steve is well prepared and wastes no time in getting the work done. Took time to answer my questions.
COOKTOP LG LCG3011ST/01 Install new switch assembly spark module into igniters cycled unit
DRYER MAYTAG MEDB835DW4CU Customer states that he is hearing a scraping noise. Customer is also getting a AF code. Adv customer to clean out house vent. Possible noise is coming for the unit getting too hot.
REFRIGERATOR SAMSUNG RF263AEWP/XAA Unit dings when the doors are closed. Parts are NLA.
COOKTOP GE JGP963SEK1SS When customer turns the unit on it sparks ; ordrng 1 WB13X32509 (Spark module) and 1 WB18T10338 (Switch assy)
WASHER GE GTW840CPN0DG "Customer states that about 3 times a week the unit does not spin. Customer did show video and in the it did show the tub banging around. The display was showing Balancing. The unit did try to rebalance but not success. Tech did put on drain and spin, unit did act up after the tech moved bending around. ; ordrng 1 WH22X29049 (Inverter board) and 1 WH03X29071 (Suspension rods)"
DRYER SAMSUNG DV42H5200EF/A3 Unit squeals. Installed 2 new rollers. Cycled; used 2 Dc97-16782a (Rollers) from stock
OVEN WHIRLPOOL WFG710H0AS1 bake is not lighting all of the time. ; ordrng 1 W10324262 (Brake ignitor.)
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 09 "Customer is still getting ice build up. ; rqstng P&A on 1 1111 (Main board) and 1 2222 (Temp sensor in refrigerator), ordrng 1 3333 (Refrigerator back wall with fan)"
DRYER WHIRLPOOL GEQ9800LW1 Unit is not heating. Found thermal cut off fuse was blown. Installed new fuse. Cycled. ; used 1 279816 (Fuse) from stock
HOME COOKING - E LG LSE4617ST/00 Customer did a self clean and unit shut off and could not open the door. Installed new cabinet fuse.
MICROWAVE WHIRLPOOL WMH76719CZ2 Install new upper and lower door switch - cycled unit test OK
RANGE HOOD GE PV976N2SS motor is loud. Customer was given an est. cusotmer is going to call vendor to see if they will cover. Part number is wb26x10218. If wants repaired customer will call and prepaid for part. $977.20. Customer did pay for service call fee which is not refundable.
WASHER MAYTAG MVWB765FW3 Install new main board and water valve cycled unit
WASHER LG WT7300CW Tried to remove the bolt to the stator and rotor assy. Bolt was seized on and wouldnt come off even using a hammer drill. . Adv customer that it was seized. Told customer and did show her pictures and she is going to deal with the vendor and refused further service.
DRYER LG DLE7300WE.ABWEEUS Customers unit will not power up. Found that the customer did not install the cord right. Adv customer it was not a covered item. Installed new dryer cord and a whirlpool terminal universal block. Did adv. that the terminal block from lg is a complete wire harness. So he agreed to the whirlpool one which matches up. Cycled unit . ; used 1 279320 (Terminal block) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Unit is not making ice. ; ordrng 1 W10300024 (Ice maker)
HOME LAUNDRY - E LG WM9500HKA Customer has to unplug just about every time to get unit to start up. ; ordrng 1 1111 (Main board.)
RANGE GE JGBS66REK4SS Install left and right door hinge, unit checks OK
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install new main board and power board cycled unit test OK
WASHER LG WM4270HVA Unit is leaking. Found the filter cap was slightly off. Tighten down .. ;cycled.
ICEMAKER SAMSUNG RF28HMEDBSR/AA Unit frozen up and not making ice. ; ordrng 1 1111 (Ice container) and 1 Da82-02673a (Ice maker upgrade kit)
RANGE LG LSE4613ST/00 Both large switches are out. ; ordrng 2 Eaq60658301 (Lamp)s and 2 Ebf6174902 (Inf. Switch)s and 2 Mck62028003 (Lens)s
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 09 Unit is not cooling found unit is not going into defrost mode. ; rqstng P&A on 1 1111 (Ref.section temp sensor) and 1 2222 (Ref section back wall with fan) and 1 3333 (Main board)
REFRIGERATOR FRIGIDAIRE LFSS2312TF4 Unit not making ice. Installed new ice maker. Cycled. ; used 1 241798231 (Ice maker) from stock
REFRIGERATOR SAMSUNG RF28K9070SG/AA 05 Installed new ice container installed new icemaker kit test OK
REFRIGERATOR - S GE PVD28BYNBFS Install new right door and deli drawer test OK
DISHWASHER GE PDWT280V00SS Installed new main board and fuse. Try to start up the unit but would not start . After messing around with the unit it finally started up. Found that the unit has a short in the wire harness and the harness is not available . Spoke to Michelle at autho 373MIJL
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Unit is not cooling. Compressor will run for 10 secs and then stop and click. ; ordrd 1 241941005 (Start device)
REFRIGERATOR FRIGIDAIRE FRS3HR35KW3 Unit is leaking and not making ice. Installed new ice maker and container. Cycled. ; ordrd 1 241798224 (Ice maker) and 1 241860803 (Ice container)
DISHWASHER FRIGIDAIRE FDPC4221AB0A Unit is not drying. Found loose wire to the heater.
WASHER MAYTAG MVWB865GWO Pillow case was caught under agitator. Remove the agitator and pillow case.
REFRIGERATOR KENMORE 106.7021241 Unit is leaking. Thawed out the defrost drain line.
REFRIGERATOR ROPER RS25AGXNQ01 Unit is leaking at the dispenser. Installed new water valve cycle test OK
DISHWASHER LG LDS5540ST Unit turns on but will not cycle or not able to change the settings.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Unit is not cooling. On either section. Compressor started up; ordrng 1 W10830278 (Board), ordrd 1 W10843055 (Board)"
DISHWASHER KENMORE 665.13543N410 Install new sump assembly and install new board cycled unit test OK
DISHWASHER GE GDT535PSM0SS Install new inner door panel and top cancel test OK
DRYER SAMSUNG DV45K6200EZA3 "Installed new idler pulley, also cycled unit and found that the unit has cabinet noise. ; (created new UIS, deleted prior attachment to UisID 26569), used 1 Dc93-00634a (Idler pulley) from stock"
DRYER - ELECTRIC GENERAL ELECTRIC GTD33EASK0WW Customer states that the unit is making a banging noise. Inspect the inside of the drum and around the glides. Load test the unit.
WASHER WHIRLPOOL WTW5000DW2 Customer states unit just runs install new main board calibrate cycle test OK