Ray - Middletown, OH
He is very professional and knowledgeable
Only One I Trust for My Samsung Fridge!
Fiely - Dayton, OH
Received great service from Steve. He was knowledgeable and personable. He gave me an honest and much appreciate opinion on repairing versus replacing and that is a rare find these days. Exceptional service and plan to use him on any future issues I have with my Samsung refrigerator.
Service Tech a five star also.
Barbara - Franklin, OH
Chiney - Middletown, OH
The technician was very professional and on time.
Great Service. Very like-able.
Gary - Centerville, OH
Ruegsegger - Centerville, OH
Good work but made a mistake that cost me $300.00
Gary - Monroe, OH
Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.
Response from Authorized Service:
I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!
Lesa - Lebanon, OH
Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.
Lori - Waynesville, OH
Steve was very flexible and worked around our schedule to get our washer working quickly
Amy - Springboro, OH
Steve was very knowledgeable and quick with my washer repair.
"Long - Beckett Ridge, OH
Great service, but even a better person. You are lucky to have Steve as part of your company. Worked fast with fantastic customer service.
Identified the problem almost immediately and fied it temporariy until he can get a new patl
Linda - Lebanon, OH
Punctual, courteous and a great diagostic repair man!
Quick, friendly and high-quality repair service
Mike H. - Lebanon, OH
Steve was great to work with on our recent dryer service. Highly recommended!
Jones - Dayton, OH
Diagnosed the problem over the telephone, when the part arrived in the shop immediately responded and fixed the microwave
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Marcel - Monroe, OH
Mary - Spring Valley, OH
Nice man who apparently knew what he was doing!
Paulette - Washington Township, OH
Steve checked ahead to find a time convenient for both of us and called ahead. As he check my washer of 24 years he confirmed what I guessed, time for a new one. Price was reasonable for the call and we were able to discuss features on new washers to help me be ready for the purchase with a knowledge of what I needed in a new washer.
Linda - Middletown, OH
Steve explained the problem in laymen’s terms. Problem fixed!
Steve was great
John - Liberty Township, OH
Steve has been great in fixing our dryer.
Very Professional Service,
Jill - Lebanon, OH
Customer - Liberty Township, OH
The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working
Response from Authorized Service:
I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Jody - Waynesville, OH
Great service, Steve G is the best!
Shannon - Springboro, OH
Steve G is the best service guy ever. He is so nice, friendly, helpful, he fixed my leaking washing machine, It had been leaking for years & no other service men from different company’s could not figure it out. Thanks for saving my washing machine Steve, I’m so glad I don’t have to go buy a new washing machine, I was at the point if nobody could fix, I’ll have to buy a new one, but Steve saved the day. I will always go with him & never use anyone else, he does a great job & great service. You will not find a better service guy than Steve. Thanks so much!
DRYER MAYTAG HYE2460AYW Install new outlet pulley and blower wheel cycled unit test OK
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 07 Had customer with all that unit checks answer check heater all checked OK installed refrigerator section evaporator motor and main board also flushed out defrost drain line cycled unit test OK
DISHWASHER BOSCH SHE3AR76UC/22 Customer states that the when she fills up the soap dispenser it leaks out. ; ordrd 1 121008380 (SOAP DISP)
DRYER SAMSUNG DV395ETPASU/A1 Customer states that the unit is not heating. Check heater and power and found that the thermo fuse is out. Installed new fuse. Test ok.; ordrng 1 DC96-00887ATS (FUSE)
DISHWASHER GENERAL ELECTRIC GDT695SSJ4SS Customer states that the unit is not draining. Found a loose wire to the pump assy. Reseated. Test ok.
REFRIGERATOR BOSCH B21CL80SNS Installed new icemaker cycled test OK old icemaker was returned back to office to send back as defective new
DBL OVEN THERMADOR n/a Customer states that the while pre heat or cooking the unit will completely shut down. Unit just stops. It doesnÕt trip any breakers. Zach techline.
REFRIGERATOR WHIRLPOOL ED5PVEXWS11 Customer states that the unit is leaking. Found that the defrost drain line is clog. Thawed out flush out. Test ok.
WASHER LG WT1201CV First time out the customer stated that the unit was working fine and that the lid was cracked. Durning the time of getting the lid in the unit started to not work. Same unit different issue since first time out. Now the unit is throwing out an error code of LE. Unit is 2 years old and in the laundry room; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (HALL SENSOR ) and 1 3333 (STATOR ) and 1 4444 (ROTOR)
REFRIGERATOR GE GSH25JFRFWW "Customer states that the unit is not cooling . found that the evap motor is not working at all. Ice maker has never made ice, age 10-12 years in kitchen. ; rqstng P&A on 1 GEWR30X10093 (ICE MAKER) and 1 GEWR55X10942P (MAIN BOARD) and 1 GEWR60X10185 (EVAP MOTOR)"
RANGE GE JP336DD1BB "Customer states that the front right burner is not working. Range is 10 years old, and in the kitchen; rqstng P&A on 1 GEWB24T10119 (INF SWITCH) and 1 GEWB30T10136 (ELEMEN T)"
REFRIGERATOR WHIRLPOOL W8RXEGMWB00 Customer states that the unit is not cooling. Unit is not going into defrost mode. ; rqstng P&A on 1 WP4388931 (DEFROST CONTROL) and 1 WPWP2315539 (EVAP MOTOR)
OVEN WHIRLPOOL WFG510S0AT0 Customer states that she smells gas when she uses the unit. Duke energy came out and shut off the gas. Did turn the gas back on. Not able to smell any gas. Customer states that its only when she turns on the oven and she smells if for only a couple of sec. Did cycle the unit several times but not able to smell any gas that is not out of the norm. Customer does not have any leaks in the unit. Unit is 7 years old.
DRYER GE GTD33EASK0WW Installed new heater assembly and wire harness assembly cycled unit test OK good nugget you need to smoke as a customer describe
RANGE SAMSUNG NE58K9850WG/AA Customer states that the unit intermittently comes up remove probe when probe is not installed. Clean out the probe insert.
DISHWASHER GE GSD3200G00BB Installed new timer cycled unit test OK
REFRIGERATOR LG LFX25974SW/ 05 Customer states the the unit is leaking and condensation is all around the dispenser assy. Unit is not making ice as well and leaking from ice maker. ; rqstng P&A on 1 ABN72938901 (DOOR CHUTE) and 1 ACQ75432151 (DISPENSER COVER) and 1 EBS61443386 (ICE MAKER ASSY)
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Customer states that the unit is not making ice. Found that the ice maker had ice build up. Thawed out. Installed new upgraded ice maker and clip assy. Sealed up the ice room. ; ordrng 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS (ICE MAKER)
DRYER LG DV330AEW/XAA "Customer states that the unit is squealing, found that the idler pulley was ticking.. Installed new idler pulley. Cycled. ; ordrng 1 DC93-00634ATS (IDLER PULLEY)"
WASHER MAYTAG MVWB765FW0 Customer states the the unit is fabric softener dispenser is full of water after each load. Removed the dispenser and clean out build up in the dispenser. Cycled. Test ok
DRYER SAMSUNG DV50K7500EV/A3 Install new idler pulley in right rear roller clean unit out cycled unit test OK
DISHWASHER BOSCH SGE53U55UC/BC Customer states that the unit is not drying. Customer heater is good. Customer needs a main board. Customer is going to look for POP. Once they find it they will take a pic or had it ready for the tech. If the customer does find the receipt or does what unit repaired. Pre-order the part. Part number 12006924. 196.66Labor 145.00. Plus tax
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Customer states that the left door bottom is sticking out a bit. Made adjustment to door gasket. Customer ok.
RANGE FRIGIDAIRE LGEF3046TFH Installed new clock assy and overlay. Test. Ok
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 07 Customer states that the refrigerator section is not cooling. Customer sent tech great pictures so tech could order parts. ; ordrd 1 DA94-02679A (MAIN BOARD) and 1 DA97-12815B (EVAP MOTOR. )
WASHER LG WT1201CV Installed new lid test OK
REFRIGERATOR SAMSUNG RF31FMESBSR/AA "Customer states that the unit is not cooling in the ref section. Customer needs ice maker upgrade kit and clips, and main board, with evap motor. Cust must shut down 2 days prior to coming out. Cust may shut down much sooner. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (REFRIGERATOR EVAP MOTOR) and 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)"
DRYER SAMSUNG DV331AEW/XAA Found that the drum was not turning. Found a broken belt. Installed new belt assy. Cycled. ; ordrng 1 6602-001655TS (BELT)
OVEN GE JKB3860J6BG Upper oven will not bake. Installed new bake element. Cycle.
HOME LAUNDRY - E GE GUD27ESSM1WW Customer states the the unit is not filling up. Start to fill then stops. Found the cold water valve wire was very loose. Reseated and secure wire. Cycled
DRYER WHIRLPOOL WED94HEXW0 customer states that the unit would not power on. The house breaker was turn off. Reset breaker and the unit did come on. Cycled the unit several times and the unit did come on and did heat. Customer does have to clean out the house vent.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed new air tower gasket.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Customer states that the unit is leaking under the deli drawer. Removed the back wall and did not see that the drain line was frozen up. Did see water dripping from one of the factory screw holes. Push just under the hole and water came squatting out. Tech to call warranty company. Email pictures to Samsung They review and gave 7000 ticket numberSpoke to Tina at warranty company advised her of the 7000 ticket number technician called customer and advise she should be expecting a phone call from vendor in the next couple business days
RANGE FRIGIDAIRE LGEF3046TF Customer states that the unit clock assy fell thru while the customer was pushing the buttons. ; ordrd 1 316419841 (BLACK OVERLAY) and 1 5304509229 (CLOCK ASSY)
DRYER SAMSUNG DV50K7500EV/A3 Installed new idler pulley and rear rollers. Cycled. ; ordrng 2 1111TS (REAR ROLLERS)s and 1 DC93-00634ATS (IDLER PULLEY)
WASHER LG WT7200CV Customer states no matter what size load the unit will 6 times out of 10 will go to spin and not go into spin and start the wash cycle all over. Also the unit will drip into the tub when not in use. ; ordrng 1 1111 (SUPPORT RODS) and 1 2222 (WATER VALVE ASSY. ) and 1 3333 (MAIN BOARD)
WASHER LG WM2101HW Customer states the the unit will not spin out. Installed new hall sensor. Cycled unit. Test ok. ; ordrng 1 6501KW2002ATS (HALL SENSOR )
WASHER MAYTAG MVWX655DW0 Custom states that the unit is not spinning all the time. Tech visually inspected underneath the unit and every thing looked good. Tech had customer throw a load of clothes in to do a load test. Customer did agree that the clothes did come out dry.
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Customer states that the unit started making noise and then the fan stop. Found ice build up around the fan area coming from the fill chute going into the ice maker. Covered the chute up cycled.
ROOM AIR CONDITI HAIER HPN14XCM Customer had a surge. Customer had the unit plugged into a surge protector. Pictures taken. Per Warrantech unit is getting exchanged.