Kathy - Dayton, OH
He was polite did a great job at fixing it I would rate his performance at a 10 he was excellent
Ed - Springfield, OH
service technician was excellent
Linda - Troy, OH
Our product was under warranty, so there was no charge. Steve was there early and was very efficient! He was able to take care of the problem and I was really pleased!
Donald - Springfield, OH
He was great
Terri - North Lewisburg, OH
Amazing service and 110% Satisfaction
Lauree - Troy, OH
Steve was the epitome of customer service. He was knowledgeable, friendly, and made sure everything was cleaned up and back in the correct space. I will recommend him and Authorized to all my family and friends. Thank you!
Great Service, came the next day after I called!
Brittany - Urbana, OH
Great service! Friendly and professional
Joseph - Troy, OH
Knew what he was doing
Tom - Tipp City, OH
Figured problem out went right after it. Changed pump cleaned up great man to work with.
David - Bellefontaine, OH
Haley - Tipp City, OH
Keri - Tipp City, OH
He was great
Paul - Troy, OH
Larry - New Carlisle, OH
He was timely and efficient. Couldn't ask for better service. Very nice person.
Raygan - Bellefontaine, OH
Everything is working great so far
Quick but thorough service
Amy - Urbana, OH
Excellent service. Quickly determined issue, had parts the same week and back out to get our oven/stove returning to function. Very reasonable pricing.
Exceptional Customer Service
Sasha - Cable, OH
Steve Morris explained everything in detail, showed me what was causing the issue. Exceptional customer service. Open schedule, I called for service on washer, and they were out in a couple days.
Done a great job
Heather - Piqua, OH
Diana - Tipp City, OH
You are very lucky to have Steve Morris representing your company. He was extremely helpful and I cannot say enough good things about him. We are very grateful for his excellent service!
Doug - Troy, OH
Steve, did a great job repairing our 3 month old microwave by keeping us informed on the plan and the timeline to get it done. Great job!
Chad - Woodstock, OH
Ricky - Piqua, OH
The gentleman was courteous. Worked quickly to repair the dryer. He was very friendly. He cleaned up the area. A very good experience.
Robert - Bellefontaine, OH
awesome customer service
Kristen - Tipp City, OH
My tech, Steve, was friendly and imformed/expert and overalll a great experience!
Linda - Urbana, OH
He was on time, polite, and knowledgeable. He took care of the issue very quickly!
WASHER WHIRLPOOL WTW7300DW0 "Not washing clothes and noisy in spin. Found broken agitator and bearing out on GEARCASE. Replaced GEARCASE and washplate. Unit operating ok.L1-32510875651 Jerry @ Lowe’s approved; used 1 W10811956 (GEAR CASE), and 1 W10902814 (WASHPLATE) from stock"
WASHER WHIRLPOOL WTW7040DW1 Installed new GEARCASE. Unit running smoothly
REFRIG/SIDE-BY-S SAMSUNG RF18HFENBSR/AA Cleared drain lines and installed heater clip. Unit operating properly.; used 1 DA61-06796A (DRAIN CLIP) from stock
WASHER MAYTAG MVWB955FW1 Unit not draining due to bad pump. RR pump. Running ok.; used 1 W10876600 (DRAIN PUMP) from stock
RANGE GE JB690EF4ES Installed new fan motor . Unit Operating ok
WASHER MAYTAG MVWB765FW0 Installed new control. Unit not spinning clothes out off balance load error. Over load error. Drain error. Not completing cycles. Test ran all cycles. All components working as they should.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Unit not cooling properly due to wire harness stuck in evap fan blade. Clip came loose. Secured wiring unit operating ok.
DISHWASHER FRIGIDAIRE FPID2498SF4A I30 error leak code. Upon arrival found unit uninstalled due to Carmichael’s. Frigidaire cancels Carmichael’s repair. Unit is uninstalled and we cannot service under factory job. Cancel factory warranty dispatch collected service fee from customer
DRYER AMANA NED4655EW0 Unit not heating. Found faulty timer. RR timer. Unit operating ok.; ordrng 1 W11043389 (timer (TS) ????)
WASHER LG WT7600HKA Installed parts listed. Unit operating ok
DISHWASHER WHIRLPOOL WDT730PAHV0 Unit is not washing dishes due to bad wash motor. Replaced motor. Unit operating ok.; used 1 W11084656 (PUMP MOTOR) from stock
WASHER ELECTROLUX EFLW317TIW1 Installed parts listed. Unit running ok
RANGE LG LDE3037BD/00 Clock and touchpad randomly stop working. Would recommend new display and power supply. Cost of parts exceeds unit price. Declined repair.
WASHER WHIRLPOOL WFW9250WW02 Drum support is broken. Tub bearing is starting to whine In spin. Customer declined repair. Parts over 600.
WASHER MAYTAG MHW6000XW1 Installed user interface and CCU. F6 E2 is no longer present. Now F6 E3 appears 2nd user display console board is needed. Console assembly W10387857 is NLA 01/15. Called HBW. Spoke with Cora in purchasing. Unit in parts research. Close out ticket. Contact will be made if pts located
DRYER WHIRLPOOL WED9270XW1 Unit is squeaking when it gets hot and loaded up. Drum supports need changed along with possible idler pulley. Declined repair. Replacing with a matching set.
DRYER SAMSUNG DV45K6500EV/A3 "Dryer is not heating due to open thermostat, replace thermostat unit is heating properly; used 1 DC96-00887C (BRACKET) from stock"
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Unit not making ice. Found faulty Icemaker motor. Unit operating ok.; used 1 243297609 (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE LFHB2751TF2 Evap fan error and display is out ; ordrd 1 5304513666 (DISPLAY ) and 1 809069201 (motor)
REFRIGERATOR LG LMXS30776D/02 Unit icemaker fan in encased is frost. Called LG to check for Bulletin. Advised me to relocate defrost sensor to cap tube line furthest to the left and highest point. Thawed out unit.
FREEZER SAMSUNG RF28HFEDTSR/AA Unit not cooling properly due to seized evap fan. Cleared ice and evap drain. Installed heater clip. ; used 1 DA61-06796A (DRAIN CLIP) from stock
RANGE LG LRE3194BD/00 Installed PCB EBR77562712. Installed new board. Unit operating ok
OVEN ELECTROLUX EW30EW65GS1 Not heating. Upper bake element and lower thermal fuse; ordrng 1 318004902 (switch) and 1 318601604 (element)
REFRIGERATOR FRIGIDAIRE FH4H2272UF Concealed damage; ordrng 1 5304519046 (FREEZER DOOR)
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Icemaker freezing up in right rear corner. Drain tube not adjusted, exterior of iceroom not sealed. Condensation is present near rear. Sealed iceroom and adjusted water line. Customer has good water pressure and on city water. ordrng 1 WHITESILICONE(TS)"
WASHER WHIRLPOOL WTW7040DW1 Unit is very noisy while in spin due to bad bearing in GEARCASE3 yrs old in laundry room; rqstng P&A on 1 W10811956 (GEARCASE (MARCONE))
DRYER WHIRLPOOL n/a Needs new handle; ordrd 1 WPW10549553 (handle)
WASHER MAYTAG MVWB835DW1 Unit roaring due to bad GEARCASE bearing. Installed new GEARCASE. Unit running okL1-32352402232. Caleb ; used 1 W10811956 (GEAR CASE) from stock
REFRIGERATOR KITCHEN AID KSRP25FNWH00 Installed new fan and relay. Unit running ok.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 Unit operating ok. Foul taste in water and ice. Recommend customer replace water line and or contact city.
DRYER SAMSUNG DV42H5200EW/A3 Unit not heating. Found open heater element possibly caused by clogged vent. Lots of lint build up in dryer. Recommend vent cleaning or no warranty on parts installed; used 1 DC97-14486A (ELEMENT) from stock
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Freezer lighting out and top roof lights in fridge are dim due to faulty freezer lamp. RR lamp. Unit operating ok; used 1 W11205083 (MODULE) from stock
WASHER MAYTAG MVWB835DW1 Unit randomly runnning drain pump due to hot water valve leaking filling tub. Replaced water valve assembly. Unit checks ok.; used 1 W11165546 (WATER VALVE) from stock
REFRIGERATOR SAMSUNG RS25J500DSR/AA Installed parts listed. Unit operating ok
WASHER LG WM3270CW Unit leaking water from washer hoses. Need to have hoses replaced.
REFRIGERATOR FRIGIDAIRE FFTR2021TB1 Started to install new compressor torch set broke cannot complete repair. Called and spoke to Shana @ Lowe’s said they’re going to contact customer with a buyout for the inconvenience of the units second no cool and going two weeks without refrigerator. Children in home and no fridge
DISHWASHER FRIGIDAIRE FDB2810LDC1 Unit leaking from wash motor seal. Need new motor kit.; ordrng 1 154844101 (motor kit)
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Icemaker not working and display is out on fridge. Need new icemaker and display.5-7 yrs old in kitchen; rqstng P&A on 1 242058230 (user interface (MARCONE)) and 1 243297609 (ICEMAKER. (MARCONE))
REFRIGERATOR KITCHENAID KRMF706EBS01 Loud noise from freezer section. Found residual ice on coil that was on contact with evap fan blade due to improper defrost cycle. Recommend new controls.
WASHER GE GFW450SSM1WW Unit tripping breaker due to loose wire on heater assembly. Unit operating ok