Susan - Dayton, OH
Tim has been helping us troubleshoot an issue with our icemaker. He is extremely professional and very personable and has provided us with careful guidance each time the company-prescribed solutions (two new icemakers and a new control board) have failed. His efforts and ability to assist us to date are much appreciated! We understand that Authorized Service wants to send out a different technician to check our icemaker. There is no doubt that Tim has done all that he could and this rating is based on Tim's efforts alone.
Parker - Dayton, OH
Tim was outstanding. Was on time; had parts and all the tools to correct our issue the first and only time. Excellent performance and pleasant personality.
On time, gave me my options
Charles - Dayton, OH
Blanche - Bellbrook, OH
Tim from Authorized Service was prompt, knowledgeable and courteous. He fixed our dishwasher without any issues and was prepared with the proper parts for the make and model. I would highly recommend Authorized Service!
Steve - Dayton, OH
Fast diagnosis of problems.
"Rae - Dayton, OH
Amy - Beavercreek, OH
Stan - Kettering, OH
Lisa - Dayton, OH
Tom - Dayton, OH
The visit was too short for much of an opinion. No tag was found on the range so it wasn’t possible to proceed. The serviceman was polite and on time however.
Michael - Miamisburg, OH
Very knowledgeable and fast! Great job!
Robert - Miamisburg, OH
Knew exactly what was wrong. Knew what part to order and fixed it. Cleaned up and was done in a very short time. Great job!
Quick, On-time, Professional
texastriomom - Dayton, OH
Service was completed in under 15 minutes because he arrived prepared with part and equipment. Personable and professional.
On time knowledgeable quick
Dave - Miamisburg, OH
Denise - Dayton, OH
Luke did a great job.
Wesley - Dayton, OH
Friendly, helpful, professional
Michael - Fairborn, OH
Not just would tell my friends, but have already shared about the good service.
Couch - Dayton, OH
While the serviceman was wonderful, he was not able to fix my problem. Evidently my dryer vent needed to be cleaned out and he is not able to do this. This is not his fault, but as a customer I now have to pay an additional fee to have a dryer vent person come out. It seems that you might want to partner with a company that could service both of these issues when related to a clothes dryer.
Shawana - Dayton, OH
Our Service Technician was knowledgeable & considerate. Extraordinary Service!!!
Smear - Kettering, OH
We would recommend Authorized Service to anyone!!
Judy - Xenia, OH
Great. No complaints.
Liana - Dayton, OH
Great diagnostic service
great service... honest impression
Connor - Dayton, OH
Mr Robertson was punctual and finished his evaluation within a short period of time. He discussed options with me and gave me what I thought was an honest opinion of the situation
Very nice, professional and knowledgeable!
Walt - Dayton, OH
On time. Professional.
Wurtna - Dayton, OH
Problem located quickly
DISHWASHER LG LDF7774ST Unit needs new control and upper rack. Upper rack was taken apart by A&E and now missing multiple parts. ; rqstng P&A on 1 AHB32983760 (RACK UPPER ) and 1 EBR79686304 (CONTROL)
RANGE FRIGIDAIRE LGEF4046TFH Replace sensor. Checks ok; ordrng 1 316490000(TSDN) (probe)
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Cleared out frozen drain. Checks ok.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Replaced icemaker. Checks ok
FREEZER FRIGIDAIRE FGHF2366PFBA Replaced control. Checks ok
DISHWASHER KITCHENAID KUDS30IXSS7 Replaced main control due to unit running non stop in almost demo mode. Checks ok
WASHER LG WM2501HVA Checked unit over found that the unit had a stripped shaft and wouldnêt spin. No repair due to cost.
DISHWASHER FRIGIDAIRE FGHD2433KW1 Replaced control and valve. Checks ok.
REFRIGERATOR GE TFH22PRSMAA Checked unit over found that the unit wasnêt going into defrost and was building up frost and ice in freezer. Unit needs new timer. Parts is NLA. No repair.
REFRIGERATOR WHIRLPOOL ED2GVEXVD00 Checked unit over found broken dispenser motor and auger plate. no repair due to cost.
WASHER MAYTAG MVWB865GW0 "Checked unit over found that the unit wasnÍt locking and starting also wouldnÍt power on all of the time needs control, display and lid lock.; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W11135393 (overlay) and 1 W11162440 (cntrl-elec), states that autho needed"
DISHWASHER BOSCH SHP878WD5N/11 Checked unit over found that the unit wasnÍt opening the dispenser. Replaced the dispenser. Checks ok.; ordrng 1 12008380(TSDN) (DISPENSER )
WASHER MAYTAG MVWC415EW1 "Checked unit over found loud grinding noise when unit with spin found bearings in tub worn out and leaking oil. Need tub assembley.; rqstng P&A on 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 1 W11035747 (gearcase), states that autho needed"
COOKTOP GE JP335BKBB Checked unit over found crack in cooktop is not a thermal crack. Looks like crack started on front left of unit not caused by heat. Pictures attached.
REFRIGERATOR SAMSUNG RF18HFENBSR Need control due to icemaker not cycling on its own.; rqstng P&A on 1 DA92-00420T (CONTROL)
DRYER GE GTDP49-MISSING Unit needs new motor and blower wheel. More the. Half of the model number is missing so we canÍt do the repair due to not being able to find the right motor or warranty the parts. No repair possible. Unit is 8-10 years old in the basement
WASHER SAMSUNG WF45K6500AV/A2 Replaced shock. Checks ok.; ordrng 1 DC66-00470A(TSDN) (SHOCK ABSORBER)
DISHWASHER FRIGIDAIRE LFBD2409LMOB Checked unit over found that the unit had a shorted drain pump. Needs new drain pump. Quoted 290 for repair.
REFRIGERATOR FRIGIDAIRE FFTR1814WQ1 Checked unit over found the key back screws for the rear cover had been removed and cover was pulled off slightly. Found ice build up in the airway for the refrigerator section. Cleared out ice build up. Freezer section was 0Á and freezer fan was running. Refrigerator section was about 50Á. Resecured back cover. Unit has good frost pattern on evaporator. It looks like someone had been in there after we were out to fix the unit.
DRYER GE HTX21EASKOWW Replaced knob assembly and fixed wiring to timer which was keeping it from starting and running. Checks ok.; ordrng 1 WE03X25285(TS) (knob main asm)
DISHWASHER WHIRLPOOL WDT710PAYB6 Checked unit over found that the unit had a mass amount of soap build up in the dishwasher. Cleared soap and instructed customer. Replaced tub seal. Checks ok
WASHER-DRYER COM HAIER HLC1700AXW Customer said Carmichaels has been out atleast 3 times to replace the control board and keep telling him that it is the incorrect control board. Original issue was giving the customer an F something error code. Now the unit will not power on at all and the control board is disconnected at the moment by previous service so we donÍt even know how to reconnected new control. We arenÍt going to service unit due to previous service having already attempted multiple repairs and only made it worse now that unit is completely dead.
DRYER MAYTAG MGDC300XW1 Checked unit over found that the motor was shorted out. Needs new motor. No repair.
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA Replaced icemaker and cleared ice build up. Checks ok.; used 1 243297609 (IMK) from stock
RANGE ROPER S9507X2 Checked unit over found shorted control. Parts is NLA 4342969. No repair possible. Called Linda and let her know what was going on. Bill for service charge
REFRIGERATOR FRIGIDAIRE FGHS2655PF4 Replaced ice bucket. Checks ok
DISHWASHER KITCHENAID KDTE204DSS0 Checked unit over found touchpad was good and unit had proper voltage going to main control board. No power feeding display. Replaced main control tested unit checks OK
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replaced icemaker and wring. Checks ok
DISHWASHER MAYTAG MDB8959SBS3 Needs main control and display along with washer motor due to shortage in components. Unit is 6-8 years old located in kitchen in poor condition. Not worth repairing due to cost. Brand new unit only 400 dollars also dishwasher extremely nasty due to water setting int it for months.; rqstng P&A on 1 W10475780 (panel-cntl) and 1 W10595568 (cntrl-elec) and 1 W10780877 (pump&motor)
WASHER LG WT1101CW Removed and cleaned under agitator plate and tightened down agitator. Instructed customer on cleaning of unit and sediment build up.
REFRIGERATOR FRIGIDAIRE FFTR1814TW8 Replaced defrost timer. Checks ok; pckd up 1 241705102 (timer-defrost)
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Replaced icemaker. Checks ok; pckd up 1 243297606 (ice maker)
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Checks unit over fond unit leaking from water filter area. Fixed leaking water connection at filter base. Checks ok.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Needs shelf glass.; ordrng 1 W11133665 (shelf-glas)
RANGE MAGIC CHEF CGR3742ADW Checked unit over found no issues unit lite good and didnÍt have any type of gas smell. When we shut the unit off the gas shut off no problem and couldnÍt find any leaks. Told customer we ask AHS for a second opinion to satisfy customer
REFRIGERATOR WHIRLPOOL PSD2350DRW Checked unit over found unit needs new condenser motor. No repair per customer.
LAUNDRY CENTER FRIGIDAIRE FEX831CS0 Checked unit over found that the vent in the rear has come off and causing loud fan noise. Reattached vent. Checks ok.
DISHWASHER GENERAL ELECTRIC CDT725SSF2SS Needs control and heater. ; ordrng 1 WD05X24776 (HEATER) and 1 WD21X22277 (kit main board)
WASHER LG WT5101HV Checked unit over found that the shaft for the the agitator was stripped out and the agitator itself was also stripped out. No repair due to cost.
RANGE FRIGIDAIRE FED556BBBB "Checked unit over found unit giving and f2 and f3 indicated shorted control and touchpad. Parts are NLA unit 20-25 years old in kitchen. Not worth repairing due to age and condition of unit. Unit has to be removed to install parts.; rqstng P&A on 1 5303302406(NLA) (CONTROL PANEL ) and 1 5303307401(NLA) (MAIN CONTROL), states that autho needed"