Denise - West Carrollton, OH
Excellent service!! Tim was on time and professional.
Jr - Dayton, OH
Not happy. Tech said what needed replaced was general wear & tear issue and is not covered under warranty. The dryer makes more noise now than before.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Tim will be calling you today to talk further about the repair.
Debra - Beavercreek, OH
Tim was very pleasant and knowledgeable. Very respectful. I would recommend him anyone!
Beverly - Dayton, OH
The technician was knowledgeable and very courteous.
Dolores - Dayton, OH
Sherina - Trotwood, OH
On time timely manner for fix and got straight to the issue
very good service
Nelson - Dayton, OH
Good job/Excellent scheduling for my leaking washing machine.
Harry C. Weldie, 4912 Bofield Drive, Kettering, Oh - Dayton, OH
Tim did a great job and even tightened the hose on the dryer that had come loose. They are not in the most convenient place and he had to lay on top of counters to get to the back of the washer/dryer. He was nice to deal with. Give Tim a big raise! ! !
Chris - Dayton, OH
Needed more work done than you all provide
Kakar - Dayton, OH
Great customer service
Gary - Bellbrook, OH
Tim was thorough and trustworthy
Susan - Dayton, OH
Tim was very professional and quick. He knew what was wrong and fixed it perfectly.
Great service, very knowledgable service rep.
Joanne - Dayton, OH
I am very impressed with the service given for the problem with my dishwasher. Tim was very polite and I enjoyed talking with him. He explained the problem so that even I could understand.
Very courteous and knowledgeable
James - Miamisburg, OH
Joyce - Dayton, OH
Tim was very knowledgeable and fixed the problem quickly!
Great fast service
Nichols - Dayton, OH
Tim came out to assess my stove that wasn’t working. He was able to to fit me in during a time that worked best for me. Due to my stove being old the part needed was a special order and Tim was able to get the special order part installed within days of the initial visit. Great service!
Mohamed - Kettering, OH
Evans - Dayton, OH
Curry - Dayton, OH
Gebhard - Beavercreek, OH
Ledford - Dayton, OH
Very honest and checked things out.
Jennifer - Kettering, OH
Expected service, very good
Jerry - Dayton, OH
would recommend to others.
Steven - Centerville, OH
Bob Cole - Dayton, OH
Tim Robertson is a knowledgeable, prepared and prompt technician. Authorized Service always responds with quick appointments.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Unit only developing half frost pattern and intermittently stops cooling in freezer. Needs new evaporator, compressor and condenser. Also back cover warped because heater sticking on. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W11024683 (cover-evap) and 1 W11092625 (compressor) and 1 W11233073 (condenser), states that autho needed"
WASHER SAMSUNG WA45N3050AW/A4 Replaced drain pump. Checks ok
ELECTRIC RANGE FRIGIDAIRE PLEFZ398ECF Replaced control and seal. Checks ok
WASHER GE GTW750CPL1DG Replaced lid lock. checks ok; used 1 WH01X27954 (LID LOCK) from stock
DRYER SAMSUNG DV42H5200EW/A3 Replaced idler. Ok; used 1 DC93-00634A (IDLER PULLEY) from stock
DISHWASHER FRIGIDAIRE FBD2400KB Replaced spray arm and nut. Checks ok
DISHWASHER FRIGIDAIRE LFID2426TF2A Replaced door seal. Checks ok; pckd up 1 154827601 (gasket)
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 "Unit needs new freezer door seal. Customer is also going to attempt to record the noise he keeps hearing because it is very intermittent that way we can see what itÕs doing. We do not want to schedule until he is able to record that noise.; ordrng 1 241786006 (gasket,door frz)"
DISHWASHER FRIGIDAIRE FFCD2413UB1A Replaced drain hose due to leak around pump area. Checks ok; pckd up 1 807117001 (hose)
WASHER WHIRLPOOL WFW5620HW0 Replaced cold water valve. Checks ok ; pckd up 1 W1131256 (VALVE)
WASHER ROPER RTW4516FW2 Replaced actuator. Checks ok; pckd up 1 W10913953 (actuator)
WASHER KENMORE 796.3151221 Checked unit over found that the unit needed a new control due to spin cycle not starting also found that the bearings were squealing when it was working on high spin speed. Talked with Monic at AHS she said they were going to put unit into replacement options. 0MCDL; rqstng P&A on 1 3661EA1009F(DO) (TRANSMISSION ) and 1 EBR75639502(DO) (CONTROL)
DISHWASHER WHIRLPOOL GU2500XTPS1 Checked unit over found when dishwasher would reset unit would run through one cycle fine then everything would shut down and clean light would flash. Needs control and touchpad. Talked with Sonya at AHS and they are discussing replacement options. Auth#107srbl Sonya; rqstng P&A on 1 3385744(DO) (panel-cntl) and 1 8564547(DO) (cntrl-elec)
DRYER WHIRLPOOL WED49STBW0 Replaced thermal cutoff. Checks ok; used 1 279816 (FUSE) from stock
DRYER WHIRLPOOL LE6090XSN1 "Check unit over found that unit had a shorted motor a shorted timer and a broken temperature switch. Multiple parts NLA. Unit is about 35 years old. Not a good repair.; rqstng P&A on 1 279827 (motor!dryer) and 1 696321(NLA) (switch,temp!dryer) and 1 696434(NLA) (timer)"
DISHWASHER WHIRLPOOL WDT720PADM2 Checked unit over found that the unit didnÕt have any rinse aid in it and also wasnÕt kicking the heater on correctly. Replaced control. Checks ok. Instructed customer to get rinse aid and opening the door while in the dry process.
RANGE - ELECTRIC GENERAL ELECTRIC JS645FL2DS Checked unit over found that the broil element. Was shorted out. ; ordrng 1 WB44X26638 (unit broil asm (std))
RANGE WHIRLPOOL WFG515S0EW1 Checked unit over found unit needed spark module and control.
WASHER SAMSUNG WA52M8650AV "Checked unit over found unit was constantly going out of balance and squeaking at high spin. Needs tub and suspension rods.; rqstng P&A on 4 DC97-18610A (SUSPENSION RODS)s and 1 DC97-19565H (SEMI- TUB), states that autho needed"
DISHWASHER KITCHENAID KDTM404ESS1 Found that the gears werenÕt aligned properly on the spray arm which could of been causing the nosies customer was getting. Fixed spray arm. Also cleared out a drain pump which was grinding on drain start up. let unit run for 25 mins with no noises or anything out of the ordinary with the customer sitting there. Told customer to get a video if the unit starts to make noise again and see how long is left on the time. Check ok.
REFRIGERATOR GE GTS21FGKEWW Replaced door ok.
WASHER LG WT5170HV Checked unit over found unit would run through a spin cycle but not with any load. Needs new suspension rods. No repair.
REFRIGERATOR GENERAL ELECTRIC GFE26JEMAFDS Adjusted door seal so that frost wouldnÕt build up on inner wall.
DISHWASHER BOSCH SHV65P03UC/59 Checked unit over found that the unit would go into drain. Reset and reprogrammed control and unit drained well. Instructed customer to running cleaning tablets for smell
REFRIGERATOR SAMSUNG RF261BEAESR Replaced icemaker. Checks ok; used 1 DA97-07603B (IMK) from stock
DRYER LG DLGX7188WM Disassembled unit and Replaced roller. Checks ok.; used 1 4581EL3001E (ROLLER) from stock
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Checked unit over found all fans running properly. Both door sealing up properly. Could not duplicate issues. Told customer to keep an eye on it and once it acts up again to call us and weÕd come back out and checks it out. Told customer thatÕd be noÕs service charge as long as it was close to the time frame. Due to not being able to identify the issue.
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 Replaced control and adjusted door flap. Ok
DRYER GE GTD45EASJWS 101 star born ave Florida 32579-this is the customers correct address. Called LoweÍs to get authorization to bill trip charge due to the mistake being on their end. L1-30080683067-OKÍd by devyn.
MICROWAVE WHIRLPOOL MH1160XSS1 Checked unit over found that the door was broken. Complete outer shell of door broke. Unit is 10-12 years old in kitchen. Very poor shape.
ELECTRIC RANGE SAMSUNG NE595R0ABWW/AA "Replaced main control and touchpad. Checks ok.; rqstng P&A on 1 DE92-03045F(TSDN) (CONTROL) and 1 DG34-00020B(TSDN) (TOUCHPAD), states that autho needed"
WASHER GE GTW330ASK1WW "Replaced main control, and lid lock. Checks ; used 1 WH01X27954 (LID LOCK) from stock"
DISHWASHER FRIGIDAIRE FFID2426TD2A Replaced parts listed. Checks ok
DISHWASHER FRIGIDAIRE FFCD2413US0A Fixed connection on drain pump. Checks ok.
RANGE GE JBS60DK1WW Checked unit over found that the unit had burnt wires to the terminal block and bake element. Cut out old wires repaired wires. Checks ok.
REFRIG/SIDE-BY-S SAMSUNG RS25H5111WW/AA Cleared out frozen drain a second time also found a melted liner behind evap line. Repaired with perma gum. Checks ok if unit acts up again we will recommend replacement due to melted liner.
DRYER SAMSUNG DV45K6200EZ/A3 "Replaced idler and roller. Checks ok; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (PLASTIC SUPPORT) from stock"
WASHER WHIRLPOOL MVWC6ESWW1 "Checked unit over found that the unit had a shorted timer, shorted water level sensor and shorted fill valve.
WASHER SAMSUNG WA456DRHDSU/AA Checked unit over found that the unit needs suspensions rods. Customer to decide on repair.
RANGE GE JBP65DM2WW Checked unit over found that the heating element was shorted out. Replaced heater. Checks ok.; pckd up 1 WB44T10010 (range oven bake elem)