Pam - Bellbrook, OH
Zachary - Dayton, OH
They did great
Excellent & quick service
Jeff - Dayton, OH
Grover - Beavercreek, OH
James - Dayton, OH
Great service Tim was very professional
Andrea - Dayton, OH
On time; called ahead, efficient
Quick with great customer service
Megan - Dayton, OH
Heather - Xenia, OH
Tim was efficient, friendly and focused. He answered my questions thoroughly.
My Dryer is Fixed
Justin - Dayton, OH
Doesn’t get any better!
Mike - Dayton, OH
Great Service at fair price!
Judith - Washington Township, OH
Every Tech we’ve had is knowledgeable, friendly and informative. Thats why we keep going back!
Too expensive for no service .
Terry - Dayton, OH
Since the repairman had the model number and make of the dishwasher he knew the parts for repairs were hard to get. A five minute check of the unit and info that the $400 pump and back order for the pump made replacement of the whole dishwasher recommended but no dishwasher from his business was available. A simple telephone call would have saved us both time and money.
Response from Authorized Service:
At Authorized Service, we are committed to being the preferred appliance servicer in the Miami Valley and we regret that our service did not live up to your standards. Unfortunately, due to the complex nature of the appliances we repair, it is our company policy to not provide a diagnosis over the phone. There are simply too many variables for us to make an accurate diagnosis 100% of the time without observing the appliance in person which is why it was necessary to visit your home. Moreover, under non-pandemic circumstances we would have very much enjoyed the opportunity to sell you a replacement dishwasher but our supply chains have been significantly disrupted in the past few months. Again, we regret that our performance did not live up to your expectations and hope that if there is anything else we can do as a company you will call us at 937.252.3200.
Kenneth - Xenia, OH
Very professional service.
Chuck - Dayton, OH
David - Miamisburg, OH
Richard - Woodbourne-Hyde Park, OH
Tim is a very pleasant and he is very informative in what he is doing!
Rosemary - Centerville, OH
The serviceman was on time and very friendly. He fixed the dishwasher promptly and explained the next step, in the event that the “fix” did not work. The only thing I was surprised at was that he did not wear a mask. I was, however, asked ahead of time by the company customer service caller questions about COVID exposure, etc.
Response from Authorized Service:
Thank you very much for your follow up review! Our technicians are required to wear masks in the home. We are committed to training and reinforcing the standards that are expected but appreciate feedback from our customers! Please let us know if you have any additional questions!
Connor - Dayton, OH
Wesley - Sugarcreek Township, OH
Great service completed quickly and correctly.
Tim was on time very professional and personable. Certainly knew what he was doing and took care of a problem in just a few minutes.
Richard - Centerville, OH
Fixed the problem
Tawn - Springboro, OH
Barb - Huber Heights, OH
Good experience! Very professional! Can’t compare the cost, seemed steep! At least we have plenty of ice now!
Linda - Xenia, OH
Makin' it easy!
Brian - Dayton, OH
I appreciate your responsiveness to my website inquiry. I got a call back winthin 24 hours and service was scheduled in a matter of days. The service tech was professional and also worked quickly. I will contact y'all again for appliance service.
Mark - Kettering, OH
Knew problem immediately
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 "Replaced icemaker due to not cycling, checks ok; used 1 243297609 (ICE MAKER) from stock"
RANGE FRIGIDAIRE FFEF3017LBC Replaced control and overlay. Fixed wire harness. Checks ok
WASHER GE GTW460ASJ2WW Replaced control. Checks ok
DRYER - ELECTRIC MAYTAG MEDC555DW1 Replaced thermostat. Checks ok instructed customer to clean vents.; used 1 279816 (FUSE) from stock
DISHWASHER WHIRLPOOL WDF110PABB4 Massive amount of food build up in spray arms cleared out and tested. Checks ok
WASHER ELECTROLUX EFLS627UTT1 Checked unit over found valve was stuck in the open position. Tested unit when I arrived and it functioned normal. Checks ok. Customer instruct
REFRIGERATOR LG LFX25973D No issues with the refrigerator it is making ice the way it supposed to.
DISHWASHER WHIRLPOOL DU1345XTVB0 Replaced parts listed. Checks ok
REFRIGERATOR KITCHEN AID KSBS25FKBT00 Removed ice bucket flap. Checks ok. Customer only wanted cubed ice.
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW1 "Checked unit over found that the drain hose for the drain pump was leaking around the clamp, tightened and adjusted clamp. Checks ok''
WALL OVEN KENMORE 790.4911341 Unit doesnt have 240 going to the unit. Could not pull out and test because cord wasnt long enough attempted to removed with customers help and could not get it out. Hes having an electrician come and fix the cord and box
MICROWAVE SAMSUNG ME20H705MSS Replaced parts listed. Checks ok
DISHWASHER GE GDT625PSJ2SS Replaced main control and user interface due to unit not starting or responding. Checks OK
DISHWASHER FRIGIDAIRE FFID2459VS1A replaced control. Checks ok
DRYER - ELECTRIC SAMSUNG DV45H7000EW/A2 Replaced roller. Checks ok; used 1 DC97-16782A (ROLLER) from stock
WASHER LG WT1150CW Replaced pressure switch. Checks ok. Customer had massive amounts of sediment in lines. Cleared out.
WASHER MAYTAG MHWZ400TQ02 Replaced bellow. Checks ok
DRYER WHIRLPOOL WED8500DC3 No issues. Instructed customer on time dry and sensor dry.
WASHER SAMSUNG WF45K6200A Adjusted door and cleaned door seal. Checks ok
DISHWASHER MAYTAG MDB9959SKZ0 Adjusted vent on door that was leaking. Checks ok
REFRIGERATOR WHIRLPOOL ET8CHMXK05 "Unit still not going into defrost. Heater isnt coming on. Unit is packed with frost. 15-20 years old in kitchen; rqstng P&A on 1 W10822278 (timer-def) and 1 WP2315531 (heater) and 1 WP4387503 (bimetl-def), states that autho needed"
WASHER LG WT7100CW Checked unit over found that the unit wasnt spinning out and was banging. Found rear suspension rod making noise and not locked into position causing out of balance.
WASHER GE GTW220AC5WW Replaced lid lock due to being shorted. Instructed customer to switch water lines because they were backwards. Too rusted so I didnt try. Also customer extensions for drain hose was leaking. Explained to customer.; used 1 WH01X27954 (LID LOCK) from stock
WASHER WHIRLPOOL WTW7500GC2 Checked unit over found clothes inside tub under inner basket. Also found clothes inside the drain pump removed drain pump cleared out clothes and removed in a basket cleared out clothes also. Tested checked OK
DRYER LG DLEX4370K Found blower wheel had come loose and wasnt venting properly. Fixed blower wheel checks ok
REFRIGERATOR BO SAMSUNG RF28HFEDBBC/AA Customer stated unit was dripping water. Couldnt find any leaks or issues with water. Adjusted freezer door and seal because they were getting frost build up on their food.
COOKTOP THERMADORE n/a Removed unit and replaced ignitor. Checks ok. Unit is 10 to 12 years old in the kitchen
OVEN FRIGIDAIRE FEF376ASE Check unit over found the door lock was not opening and closing correctly. Fixed switch on door lock. Checks OK unit is about 15 years old in the kitchen white. If you need continues to act up it will need a new main control.
COOKTOP FRIGIDAIRE GLEC36S8ABA Checked unit over found that the unit needed the left side bridge burner. No repair.
RANGE AMANA AER5630BAS0 Replaced burner switch and control because the unit was intermittently shut down and not come back on. Cooktop continuously worked but the oven would not work at all. Checks OK
DISHWASHER MIDEA MDT24H3AST Fixed handle. Checks ok.
REFRIGERATOR LG LFX25960ST Replaced door seals and cleared ice build up. If unit has more issues then itll need a new dispenser door. Complete door.
DISHWASHER KITCHEN AID KDTE334GPS0 Cleared out drain pump. Checks ok
LAUNDRY CENTER FRIGIDAIRE FFLE3900UW1 Checked unit over found that the unit was filling with water with no issues.
WASHER WHIRLPOOL WTW5000DW0 Replaced parts listed checks ok
WASHER GE GTW220ACK6WW Replaced main control. Checks ok.
DRYER WHIRLPOOL WED4950HW0 Replaced door switch. Checks ok; used 1 3406107 (SWITCH) from stock
MICROWAVE FRIGIDAIRE LMFV164QFA "Replaced all three door switches and glass fuse. Unit checks OK; used 2 5304509459 (MICRO SWITCH), and 1 5304509460 (MICRO SWITCH) from stock"
DRYER GE GTX22EASK0WW Checked unit over found at front slides were worn out. Replaced front slide unit checks OK; used 1 WE3M51 (BEARING SLIDE) from stock
MICROWAVE GE JVM1870SK03 "Checked unit over found that the microwave was making an extremely loud buzzing noise. Microwave drawing 6 amps. None of the sensor options on unit work. Needs mag, capacitor and diode. Needs control board due to sensor options not working. Unit is 14 years old in the kitchen. Microwave has to be removed to do repair. Major repair. Do not advise repair.; rqstng P&A on 1 WB27X10011 (capacitor) and 1 WB27X10597 (h.v. diode) and 1 WB27X10873 (smartboard) and 1 WB27X10880 (magnetron asm)"