Josh - West Carrollton, OH
He was very nice and efficient
Quick and professional
Bill - Dayton, OH
He was great - on time and very professional. He quickly diagnosed the problem and gave us info on what to do if the problem persisted.
Vincent - Dayton, OH
Tim was great thanks for sending such a professional 👍🏻
Stephanie - Dayton, OH
He did good work and was kind throughout.
Bryan - Miamisburg, OH
Ciela - Dayton, OH
Very good. He arrived on time, got down to business, and got the dishwasher running.
Great service and very professional
Howard - Dayton, OH
Great company have work this company for years
Tim did a great job.
Earl - Dayton, OH
Tim did a great job.
Wagner - Dayton, OH
Jstar - Dayton, OH
Tim is awesome
Emily - Dayton, OH
He was really cute but very professional. I wanted to ask for his number but he was so professional I couldn’t. Fixed my stuff and looked good doing it.
Shiela - Dayton, OH
Traditions - Beavercreek, OH
Sandra - Miamisburg, OH
Kay - Dayton, OH
Doesn’t show up on time
Susan - Moraine, OH
I was called twice before 8 am and the technician did not show up til 2 hours later. Phone calls were unnecessary and intrusive.
Response from Authorized Service:
Susan, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Roger - Dayton, OH
He was great!
Rhonda - Miamisburg, OH
Tim was fantastic. Very friendly and professional. He was obviously experienced in microwave repairs and was very efficient. My microwave works like new and it’s all due to Tim’s Expertise. He was also great at communicating with me on when he would be here and what he was going to do.
Joe - Dayton, OH
Keith - Moraine, OH
Bridget - Germantown, OH
I was very impressed with his phone call to tell me he would be here ( approximate time) and then his call when he was on his way. Very polite and courteous. Excellent customer service! I was very impressed.
Cindi - Centerville, OH
Everyone at Authorized Service is always so nice and goes over and above. They always take care of the multiple issues I have with the extended warranty on my Samsung refrigerator.
Kenneth - Dayton, OH
It took Tim only a couple minutes to diagnose the problem with my dishwasher. He had the needed repair parts and took less than 15 minutes to get it fixed. Very professional. Will definitely use Authorized Service the next time I have any appliance repair issues.
Decker - Dayton, OH
good service that I couldn't done myself
Robert - Dayton, OH
Thought I could do this repair but needed a pro. Tim was on time and knew exactly what to do
DISHWASHER MAYTAG MDB7759SAW0 Replaced parts listed. Checks ok
DISHWASHER FRIGIDAIRE FFBD2406NW2A Fixed door latch and remounted dishwasher. Checks ok.
DRYER LG DLE4970W Checked unit over found pop tabs in blower wheel and rollers needed greased. Checks ok.
WASHER GE GTW750CPL1DG Checked unit over found suspension rod had come loose and unit was shaking violently. Reinstalled suspension rod. Checks ok. Instructed customer on loading of the unit.
DISHWASHER FRIGIDAIRE FFCD2413UW1A Checked unit over found that the drain pump wire broke. Repaired the wire checks ok
DRYER SAMSUNG DV42H5000EW/A3 Replaced motor and control. Checks ok.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Adjusted waterline and cleared ice around fan. Checks ok
RANGE LG LRE3012SW Checked unit over found shorted control panel. No repair due to part being NLA
DRYER LG MODEL TAG GONE... Checked unit over found shorted control board. Customer has no purchase receipt or paper work with tag. No repair
DRYER GE GTD42GASJ2WW Replaced shorted timer. Checks ok
DRYER SAMSUNG DV45H7000EW/A2 Replace roller unit checks OK; used 1 DC97-16782A (ROLLER) from stock
DISHWASHER GE GDF610PMJ2ES Checked unit over found that the unit had a shorted main control and user interface. Also found wiring not connected properly. Unit had no ground wire attached. ; rqstng P&A on 1 WD21X23462 (kit svc ui top logic) and 1 WD21X24900 (CONTROL)
DRYER GE GTD75ECPL1DG Replaced door latch. Checks ok.; ordrng 1 WE01X25316(TSDN) (dryer latch)
DISHWASHER SAMSUNG DW80K7050UG Spray arm came off and customer lost it. Lowe’s will not cover that. Customer will have to pay for new spray arm and installation. Explain to customer. Customer wants to try to find the spray on will call us back when she finds it or wants us to order a new one.
DISHWASHER BOSCH SHE3AR75UC/08 Checked unit over found that the unit had a loose wire on the terminal block. Fixed connection. Checks ok
DRYER LG DLEX5680W Checked unit over found main control shorted and not shutting off when door was opened other then that unit stopped when it was paused and also stopped at the end of the cycle. No repair per customer.
WASHER LG WM2277HW Replaced cold water fill valve checks ok.; used 1 5220FR2075L (WATER VALVE) from stock
DRYER ELECTROLUX EIMED55IMB0 Checked unit over found control not sending power to display. Reset control and reprogrammed fixed connections on control board. Checks ok.
REFRIGERATOR FRIGIDAIRE FFHI1832TS0 Checked unit over found that the icemaker was double filling with water and leaking from the fill tube. Replaced icemaker and installed new fill tube. Checks ok ; used 1 241798224 (ICE MAKER) from stock
RANGE WESTINGHOUSE WEF357BADA Checked unit over found shorted bake element. Replaced element. Checks ok; used 1 316075104 ([Alt for 316075103) from stock
DRYER GE DCVH680EJ0WW "Check unit over found that hose in drum that hold baffle was worn out and would not hold the baffle in place also making a loud squealing noise when it turns. Customer says it heats up fine but won’t dry clothes and shut down early and clothes are still wet. Needs control and user interface. Unit in laundry room. 10-15 years old; rqstng P&A on 1 WE21X20566 (drum) and 1 WE4M385 (user interface board) and 1 WE4M488 (control bd), states that autho needed"
DISHWASHER KITCHEN AID KUDI01ILWH6 Checked unit over found that the start button was shorted out. Needs new console and overlay. Parts is NLA . Unit is in kitchen and about 10-12. ; rqstng P&A on 1 8531818(NLA) (CONSOLE)
MICROWAVE SAMSUNG ME20H705MSS "Checked unit over found no heat and shorted key pad. Needs main control and door and magnetron. No repair due to cost. ; rqstng P&A on 1 DE92-03624C (CONTROL) and 1 DE94-03237F (DOOR WITH DISPLAY) and 1 OM75P-21-ESGN (magnetron), states that autho needed"
WASHER SAMSUNG WF45K6500AV/A2 "checked unit over found that unit was very loud and spin cycle and drum had rubbed into the rubber boot. Needs complete tub assembly and rubber boot. Not worth repairing.; rqstng P&A on 1 DC97-16086B (INNER DRUM) and 1 DC97-16140N (DOOR BELLOW ) and 1 DC97-16149T (FRONT TUB) and 1 DC97-19673A (REAR TUB), states that autho needed"
RANGE BOSCH HDIP056U/1 Checked unit over found that the front right burner had a bad connection on the burner switch causing unit to kick breaker. Fixed connection. Checks ok
RANGE - ELECTRIC FRIGIDAIRE FEF455WFBE Replaced heating element. Checks ok
DISHWASHER SAMSUNG DW7933LRASR/AA Checked unit over found that the door seal was leaking. Adjusted door seal and instructed customer on detergent usage.
DRYER SAMSUNG DV50F9AFEVP/A2 Removed sock from around the dryer blower wheel. Checks ok.
REFRIGERATOR WHIRLPOOL ED2VHEXTQ01 Checked unit over found temperature in freezer and refrigerator both at the correct temperature seal on both sides good no issues we could detect. Called homebuyers and reported.
RANGE SAMSUNG NE595R0ABSR/AA Replaced switch and burner. Checks ok
WASHER LG WM3001HPA Checked unit over found rear bearings are worn out. Unit needs new tub assembly. No repair due to cost.
REFRIGERATOR JENN AIR JCD2389DES Model tag missing. Replaced bad door switch in dispenser. Checks ok; used 1 5304509460 (MICRO SWITCH) from stock
REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Replace thermostat and control due to unit not defrosting. Checks ok.
DRYER SAMSUNG DV42H5000EW/A3 "Checked unit over found that the unit had a bad burning smell and would start then immediately shut down after 4-5 seconds. Found shorted control and motor completely black for overheating. Need motor and control. Unit is 5-10 years old in laundry room.; rqstng P&A on 1 DC92-01596D (CONTROL) and 1 DC93-00101N (MOTOR), states that autho needed"
DRYER SAMSUNG DV56H9100EG/A2 Replaced display due to locking up and not being able to select a cycle. Checks ok.; ordrng 1 DC92-01647A(TSDN) (DISPLAY)
RANGE - ELECTRIC MAYTAG MET8720DS00 Replaced light build and adjusted oven temperatures for upper oven. Replaced bake element for lower oven. Checks ok. Unit has to be removed from to replace bake element. Removed cabniet pieces and pulled unit out. Unit needs second man to pull out on carpet anc; ordrng 1 W10249981(TS) (elmnt-bake)
DISHWASHER FRIGIDAIRE FGBD2431KW1 Checked unit over found shorted wire on drain pump. Unit is 8-10 years old in the kitchen.
WASHER WHIRLPOOL WFW8540FW1 Replaced drain pump. Unit on a pedestal. Checks ok.
REFRIGERATOR MAGIC CHEF HMDR450SE Checked unit over found compressor running but unit not cooling also found oil on ground near compressor. No repair being exchange per magic chief.
DISHWASHER WHIRLPOOL DU840SWKU0 Replaced timer and harness. If unit still has issues will talk to homebuyers about replacement options.