Installed parts. All checks okay

Inspected the unit and found good voltage to the control board and the control board not responding from the display. Ordering parts. ; ordrng 1 11031131 (Display) and 1 12028530 (Control)

Inspected the unit and found a brown powdery substance on the floor of the upper along with the racks. Photos taken and attached. Scuff/scratch marks found on the side cavity walls where the rail slide in and out. Rails are difficult to slide in and out. Called Techline and advise of the issues and if theres anything that should be done or have any known issues with this model. Techline advised there were no known issues and that the rails and the cavity walls will shift and move around as the unit heats up over the first year or so and the customer can expect those racks to fluctuate on how hard or easy it is to pull in and out. GE reviewed the photos and said they have no known issues and asked if there was any noticeable damage to the cavity or broil element. No noticeable damage other than the scuff/scratch marks along the rails. GE documented and advised the customer should hand clean the unit and continue to use it unless they have a fault code displayed or another component failure.

Installed part and ran a test cycle and found no other leaks. All checks OK.

Customer states that the unit is leaking from the dispenser area. They have seen water trickling down from that area. Ran diagnostics test and water leaks past the softener ports and over the front of the dispenser. Valves are operating correctly. The dispenser housing has a blockage or crack in the passages. Cannot clear or repair. Unit needs the dispenser housing top. ; ordrng 1 Unknown (Dispenser housing cover)