Amber was very knowledgeable on what was wrong with our refrigerator. She explained why ice formed in the bottom of it and what she did to fix the issue. Would highly recommend Authorized Services to get the job done!

This is the second time we have needed our Samsung 4 door frig serviced. AMber also came on the first appt a couple years ago. Always explains exactly what is wrong, the cause, and the repair/replacement recommended. She’s very good at her profession.

Amber quickly and accurately diagnosed the issue with my washing machine, she was professional and on time, and organized. She ordered the correct part the first time around and was speedy in returning to get it replaced. Excellent experience and customer service, she kept me fully informed along the way, and got my washing machine running again! Much appreciated!

Amber was very knowledgeable of product and also respectful concerns for the consumer. What we do not understand are the tools YOU give Her to work with to help her job success and your success. You give her Google Maps to use for directions. FYI. Our property among many others countrywide have changed do to development. Directions to our home took her A Barn. NO mailbox No street number. so she does call but keep in mind you want to remind everyone and yourselves due to telemarketing out of control many smart individuals have electred to have all unrecognized callers unable to complete those calls. YOU, the company, need Apple Maps for your drivers as our appt had to be rescheduled due to your drivers unable to locate the property.

I was a little surprised to see a young lady at the door, but Amber did a thorough job in trying to find the problem with my dishwasher. She was very informative and I thought l had learned a lot about how a dishwasher actually works.