"Inspected the unit and found the top glass cracked, photos taken. All other aspects functioning properly. Provided info to AHS and they declined coverage due to the damaged glass coverage is only under the cosmetic warranty and through the manufacturer, and not a manufacturer defect."

"Inspected the unit and found the microwave liner chipping revealing the metal liner. Unit would not respond and I noticed a burning smell from inside the unit , an indicator of the transformer magnetron and failed and shorted out the thermal fuse. Remove the trim cover and found damage to the wire harness running to the microwave. Photos attached. Main wiring harness is showing is no longer available for manufactured. Provided this information the customer advised that it was not possible to complete a repair due to this part no longer being available."

"Installed parts, all checks ok"

"Spoke with the customer, ordering parts. ; ordrng 2 WP8268990 (Bushing)s and 2 W11174981 (Spring)s and 2 WP8268961 (Fringe sleeve)s"

"Installed parts, all checks ok."