Mike - Dayton, OH
The service man was very nice and thorough.
Thomas - New Carlisle, OH
Polite, on time and left no mess behind.
Zach - West Milton, OH
Steve was very professional. He new his stuff backward and forward. Definitely keep him around.
James - Liberty Township, OH
Great person. Good job
Joanne - Englewood, OH
exceptional service and knew the job
Jeff - Liberty Township, OH
Made the repair service call a pleasurable experience and that’s not always the case. Hopefully we will not did another service call but if we did I would definitely request him
David - Urbana, OH
Steve did an excellent job! He fixed my problem even though he incurred some unexpected issues to deal with. Very polite and professional.
Larry - Troy, OH
Better than expected service
Fast, great service!
Robin - Belle Center, OH
Have used them twice now and always great service every time!
Sharon - Xenia, OH
He did a good job.
Prompt Professional Service
David - Troy, OH
We were shocked with how quickly the service took place. Our oven was fixed in 10 minutes. Steve was friendly and personal!
Dave - Yorkshire, OH
Kevin is a great service technician. He is very professional and courteous. My washer is doing some strange things and not giving a error code. He tried several things to repair it. Unfortunately, it is still doing the same thing as before.
Kathy - Englewood, OH
Extremely professional and informative.
Roger - Centerville, OH
Kevin was friendly, conscientious and knowledgeable.
Jennifer - West Chester Township, OH
Steve was quick and professional.
Debbie - Vandalia, OH
April - Springfield, OH
He checked it all and made sure it was working
Duane - Tipp City, OH
Mike - Bellefontaine, OH
Great timely service
Gene - West Alexandria, OH
Shawn - Xenia, OH
Amazing customer service!
Andrew - Dayton, OH
Melinda - Tipp City, OH
He is great! Knows his job and does it well. Let's customer know what he's doing, what needs replaced and the cost before he forges ahead for repair. Will be a loyal customer!
Christian - Dayton, OH
Was very pleasant and explained everything
Charles - Dayton, OH
Timely and professional service
Knows his work👏👏
Kathy - Greenville, OH
Knows his work
Great customer service
Richard - Dayton, OH
The Tech was fast and efficient. In this time of coronavirus he was very cautious when interacting with me. Such as giving me payment without having to physically passing the credit card back and forth.
Collin - Fairborn, OH
William - Dayton, OH
The process was easy-from scheduling the appointment to the service I received. Brad was very professional and courteous and knowledgeable. I appreciate his information and contact procedure also.
Charles - Dayton, OH
My co-pay problem cost more than the parts and time to fix the problem
Anthony - Vandalia, OH
If cell I believe them to be prompt and thorough and I'd like to thank them for their service
He was good
Phil - Tipp City, OH
Technician was courteous, efficient, came prepared
Kevin - Springfield, OH
Joseph - Dayton, OH
Kevin called ahead, showed up on time, and did an excellent job.
Patricia - Dayton, OH
Tim did an excellent job assessing and eventually repairing my bosch dishwasher. He was polite, organized, experienced and friendly.
Thomas - West Chester Township, OH
William - Springfield, OH
Brad was respectful and pleasant, all while maintaining the current precautions to prevent the spread of the corona virus. He spotted the problem quickly and took care of it the first time.
Lori - Clayton, OH
Great on-time service.
Andra - West Liberty, OH
Kevin - Clayton, OH
We’ve used Authorized for services for many years. They show up quickly and are dependable.
great service called to see if he could come a day early,it was greatly apperciated
Meredith - Middletown, OH
Very pricey for the work that was completed.
Robin - Clayton, OH
The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.
Response from Authorized Service:
Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!
Scott - Xenia, OH
We had a dishwasher that had a broken part. The repair man called me first and then showed up on time and fixed the problem within 20 to 30 minutes. He did an awesome job and was very kind and courteous. I would highly recommend using this company again!!
Patricia - Springboro, OH
Knew what problem was immediately and took care of it very fast.
Problem still persists
Evelyn - Jamestown, OH
We like Kevin and he is very personable and goes above and beyond to help rectify the problem with our refrigerator. Unfortunately, the problem with water and ice behind the deli drawer still persists. I will call Lowe’s warranty again.
Prompt service and professional.
Larry - West Milton, OH
My service was ordered, confirmed back to me and on the appointment day I received a call the service person was on his way. The serviceman asked me about the problem and assured me he would take care of. He did an overall review and determined the problem and made repair. I was very satisfied with his work and his knowledgeable manner.
Diane - Dayton, OH
Very reliable and dependable.
Best experience thus far
Connie - Xenia, OH
Not only is it a crazy time with uncertainty with the economic crisis in the pandemic of Corona Palma then my four frigerator has been giving me problems and since 2017 pretty much since we bought it we've had the repairman out here six times and this time he decided to change the most expensive parts. This was the best experience I've ever had this guy was awesome on time super friendly and change demon the extra part on my ice maker with the parts he had on his van. It's Times Like These that Americans need to pull together and I appreciate the service I received from authorized service even though my refrigerator has been a pain in my butt this was a great experience thank you I'll throw a service inand thank you Kevin you were a pleasure.
Howard - Dayton, OH
Paulette - Greenville, OH
Awesome service very friendly and answered all my questions
Kenneth - Lakeview, OH
Awesome I called and talked to Jane and told her he's an asset to your company
Very good, thanks
Roberta - Troy, OH
replaced boot seal on clothes washer
Randy - Greenville, OH
Marylee - Dayton, OH
Lori - Clayton, OH
Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.
Knows what he is doing
David - Troy, OH
He fixed our problem with our washer, explained exactly what was wrong. Great personality, would be happy to have him back, if we have problems in the future.
Steve is very professional and thorough.
Shelley - Urbana, OH
Was very satisfied
James - Arcanum, OH
JR - West Chester Township, OH
Bernard - Dayton, OH
Richard - Greenville, OH
Great service, fast work!
Gary - New Lebanon, OH
Shawn came out and looked at 2 things for me. My oven didn’t need serviced as I first thought, but my dishwasher did. Shawn explained the problem to me, ordered the parts and was back again to fix it soon thereafter! He got the job done in a timely manner and was very thorough. Thanks again!
Technician was very professional and knowledgeable
Sherri - Dayton, OH
Rich - Englewood, OH
Very professional would recommend him anytime
Jim - Urbana, OH
Olga - Beavercreek, OH
Quick, reliable and professional
David - Dayton, OH
We’ve had the same gentleman before for service, always professional.
Ronald - Springfield, OH
Steve has been to my home twice over last several months resolving two different issues. Steve is both courteous and takes pride in his job! True professional...
Joy - Troy, OH
Steve figured out the dryers issue and did the necessary repairs. Very nice and responsible guy.
June - Tipp City, OH
Steve was good workvery knowledgeable and through process of elimination found the simple problem, which was not the dish washer at all.
Lexis - Xenia, OH
Gene - Tipp City, OH
Steve came out to repair our refrigerator and washer. He did so effieciently and professionally.
Donald - Washington Township, OH
Steve was excellent.
Jeannette - Bellbrook, OH
Tim did a great job but even before the scheduled appointment to fix the seal on our refrigerator, he called and asked questions about the piece. As a result, he was able to make sure he had the correct piece with him to fix the problem avoiding ordering the part and scheduling a second appointment! That’s great customer service! Thank you!
John - Greenville, OH
Great and prompt
Andy - Brookville, OH
Fixed range in very short time knew what was wrong right away
Roger - Tipp City, OH
I was well pleased with the service. Very professional, would recommend them very highly for service work.
Janet - Huber Heights, OH
James - Dayton, OH
Brad was knowledgeable, prompt and professional. He provided steps to avoid future problems.
Robert - Fairborn, OH
What thrilled me was during the initial call I provided the young lady with a model and serial number plus my opinion of what failed. The tech actually showed up with that part which fixed it. I wasn’t stuck with a disassembled convection oven while he went part shopping. Yes I would hire them again.
Providence - Moraine, OH
Tim was nice and professional. He determined what the issue was with our microwave, told me he could fix it because the parts were on his truck, gave me a price that was good and it was fixed within 15 minutes after that.
Richard - West Chester Township, OH
Vary good, he knows what he is doing. Went right to the problem, 5 to 7 minutes he was done. He was very professional. Than you
Anderson - Dayton, OH
I want Shawn out on every appliance service call
Customer - Dayton, OH
The technician left dirty handprints on both outside of refrigerator and inside freezer.
Very knowledgeable and friendly.
William - Dayton, OH
The lady that took my call had VERY POOR people skills, hard to understand!
Sharon - Dayton, OH
He is very good and helpful fixed my problem and told me just how to use it
Bill - Tipp City, OH
Quick and easy service
Matthew - Fairborn, OH
MR - Fairborn, OH
Came out the day after the part came it to repair dishwasher. Good service.
Marcia - Dayton, OH
I had excellent service and will use your company again...Thank you...
Dave - Springfield, OH
Very helpful and would highly recommend
Danielle - Dayton, OH
Steve took his Tim and explained everything!
Victoria - Trotwood, OH
Ron - Versailles, OH
Dishwasher was broke no power.
Bob - Mechanicsburg, OH
Great service! Awesome job. Very friendly.
He was a very nice man and very polite. The nice man fixed nothing.
Brenda - Fairborn, OH
Nice men fixed nothing fixed. The burner is not fixed and now another one is not working. The dishwasher after it was “fixed” with a dish load of dishes is still not working.
Response from Authorized Service:
I apologize you are still having an issue with your appliances. I know we have you back on our schedule so we can get the issues resolved! Please feel free to call our office during the service process if you have additional questions! 937-252-3200, ext 106. Please ask for Robbin. Thank you!!
So far so good
Lora - Springfield, OH
Michael - Troy, OH
the technician was knowledgeable and courteous.
Nancy - Dayton, OH
Samsung Stove Repair
Kim - Springboro, OH
Communication was good. Tech was friendly and efficient.
Kathy - Spring Valley, OH
Rebecca - Dayton, OH
Shawn did a quick job of taking care of my dryer, explaining what needed to be replaced. He was very kind and courteous, and I greatly appreciate the work he did.
Phil - Bellefontaine, OH
Service great price great
Mike - Middletown, OH
We g We get great service
Gary - Dayton, OH
Very good at what he does
Ken - Dayton, OH
Tim came right on time.He quickly identified the problem with my dishwasher in less than 10 minutes and had the part on order. He returned several days later with the part,that had to be specially built, and installed it...tested the unit and was out in 10 minutes again. Great job Tim!
John - Greenville, OH
Stana - Belle Center, OH
Excellent service! Neat appearance, on time and had to work a long time to find the problem. Once found it was quickly fixed and put back together.
Pontia - Springfield, OH
Brad worked with my time availability & I greatly appreciated that. Friendly and knowledgeable.
Cynthia - Dayton, OH
Excellent service I would highly recommend you service to everyone. Thank-you again
Dish Washer repair
Carlos - Springboro, OH
Was early(great), provided outstanding service
Mary - Kettering, OH
James - Union City, OH
Very good and profesional
Patricia - Beavercreek, OH
He was great. Called on Friday and my frig was fixed by Wednesday
Steve is awesome. We have enjoyed working with him and would welcome him back anytime.
Barbara - Springboro, OH
Barbara - Dayton, OH
Sumner - Springfield, OH
Very pleased with Brad's service and demeanor. Thank you
Amy - Springfield, OH
Service Tech was excellent!!!!!
Matthew - Bellefontaine, OH
Courteous and thorough service. Great communication! Very prompt!
Mike - Dayton, OH
Service technician review
Brandy - Verona, OH
Shawn was awesome
top notch service, reasonable price
Mike - Dayton, OH
called on Friday, set appt. for Monday, tech was on time. Steve was very personable, wasted no time, finished job right away. very willing to answer questions. checked washer afterwards for water leaks, ran cycle, all good.
Lance - Dayton, OH
Tim went above and beyond to help us out to complete our job in time for our closing of our house.
Vickie - Huber Heights, OH
Brad was very professional, and informative
Xia - Tipp City, OH
very good service
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Lisa - Urbana, OH
Steve was great! Knowledgeable of the problem and how to fix my refrigerator ice maker. I would definitely call him again!
Harriet - Xenia, OH
On time, polite, clean and efficient
Knowledgeable and helpful
Jeffrey - Middletown, OH
Very knowledgeable about our refrigerator...fixed the problem and gave us tips for future
Megan - Dayton, OH
He was quick and professional!!!
Lemon - Urbana, OH
Fred - Troy, OH
Super experience. Helpful, knowledgeable, and efficient.
Michael - Dayton, OH
The repair person, Tim, called ahead and was here promptly. He explained everything well and performed the fix he recommended efficiently. He also asked about our other Thermador appliances. Very helpful.
Bill - Dayton, OH
He did well
Peter - Dayton, OH
Work done right eventually
Paul - Fairborn, OH
Missed initial diagnosis caused delay in getting the right parts then wrong parts were ordered after correct diagnosis. Tech was friendly and did the job quickly but it took a week or so longer than it needed to.
Doug - Dayton, OH
John - Dayton, OH
Chris - Lebanon, OH
Steve is always easy to deal with. I appreciate his honesty.
Leslie - Kettering, OH
Ryan - Fairborn, OH
Service was great, thank you
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Ronald - Springfield, OH
Did not get a receipt for the $100.00 service fee I paid to you. Otherwise service was very good.
Cassie - Jamestown, OH
Brad communicated what time he would be here and got the work done very quickly. He was very friendly and professional
Michael - Springfield, OH
Went the extra mile to get the job done right!!!
Jimmie - Englewood, OH
very nice young man
It was great service
Thomas - Tipp City, OH
I was very impressed. My Tech came prepared, resolved the problem and was a very nice person. I would recommend them to anyone.
Patrick - West Liberty, OH
Dennis - Liberty Township, OH
I was very happy with the service provided by Steve.
Fred - New Carlisle, OH
Efficient and professional. Very knowledgeable,
He was great
Suzy - Dayton, OH
Tim was able to quickly diagnose the issue and replace the parts in a very efficient manner. He had the parts on his truck so it was less than 20 minutes from start to finish. This will definitely be my "go to" repair service from now on.
Wonderful service, delightful guy!
Doug - Lebanon, OH
Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!
Work Completed - Outstanding
Richard - Fairborn, OH
Authorized Service provides Excellent troubleshooting/parts-replacement/repair/equipment training (for temp controls) and configuration adjustments ( 0 for freezer & 40 for refrigerator).
Kyle - Rossburg, OH
Joyce - Liberty Township, OH
Greg - Vandalia, OH
Steve did a great job. Was on time and completed the repair to our complete satisfaction.
Great service. Prompt, knowledgable, friendly
George - Dayton, OH
Patricia - Dayton, OH
Ryan - Covington, OH
I didn’t mind this at all but, he did come to the back door instead of the front. For other people that may seam a little “unprofessional“. Like I said though, I am not upset about it.☺️
great service, reasonable price
Michele - Kettering, OH
Gary - Greenville, OH
Good work, but might have call again
Larry - Dayton, OH
The job was well done and well explained. The service man was very friendly and kind.
Great service, very efficient
Timothy - West Liberty, OH
Steve arrived as stated, was efficient and personable. He was quick in the repair, asked if there was anything else he could and left his card in case we had any issues.
Oven overheating - great diagnosis, problem sorted!
Carolyn - Dayton, OH
Craig - Xenia, OH
Frank - Middletown, OH
Diana - Dayton, OH
Cathie - Bellefontaine, OH
Quick to provide an appointment, and top notch customer service. I cannot say enough about how happy were are with this technician. Knowable, approachable and everything I would expect from this experience.
Sherry - Springfield, OH
The best help ever! Very kind and personable also completed the repair of my dryer quickly and efficiently. I would call him if I ever have an appliance problem again
Very good service from Brad
Bob - Springfield, OH
While Brad gave great service, my bill was $298. I understand the $84.50 service call but still a little over $200 was a little pricey for a part and 45 minutes of labor. Again, Brad did a great job and glad to have fixed.
Linda - Dayton, OH
He met all my needs
Meredith - Middletown, OH
Resolved the problem
Ronald - Dayton, OH
Serviced the laundry washer and identified the source of flooding caused when using washer!
Aaron - West Carrollton, OH
He was very pleasant and helpful
Paulet - Dayton, OH
Very satisfied he knew what he was doing good job
Sarabeth - Springboro, OH
Collette - Centerville, OH
Richard - Greenville, OH
Good service and washing machine is working fine
Great job by Steve!
George - Middletown, OH
Steve has serviced our appliances, always does a great job. Fixed our dryer quickly, and with no mess. Thank you!
Charles - Liberty Township, OH
Steve got the job done quickly despite several interruptions from colleagues.
Everything Works Again
Richard - Dayton, OH
The maintenance was quick and effective. It was tested before he left and has been working fine since the repair was completed.
Very knowledgeable and confident serviceman.
Burt - Dayton, OH
We are grateful for the service. We could wish it was not so expensive Shawan was excellent
Ryan - Dayton, OH
Tim was quick and efficient, and a great attitude
Patricia - Dayton, OH
Mark - Troy, OH
He came out at the prescribed time and did a very though job.
He was great
Terri - Troy, OH
Diane - Greenville, OH
Great. Did a good job
Renee - Dayton, OH
He was fantastic thank you
Excellent service every time
Joe - Greenville, OH
Kevin has fixed things for us before and is always on time, very professional and great to deal with!
Romond susan - Dayton, OH
Did a great job neatly. Very pleasant.
Terrill - Dayton, OH
If. It really fixed the problem this time.
Tim did a great job fixing the problem with my stove
Kevin - Dayton, OH
Tim was here within an hour of my call. I was very happy with that. Great service.
S - Dayton, OH
Great service experience
Springboro customer - Springboro, OH
Service repairman is GREAT!
Mark - Jamestown, OH
Brad has worked on our appliances several times and he is always so good. He's friendly, helpful and very efficient. We will continue to use his company because of him.
Michael - Dayton, OH
Roger - Dayton, OH
Greg - West Alexandria, OH
Great job didn’t take a minute don’t feel like I should have been charged a 50.00 a hour when it took a minute to fix a ice door no problem with service charge
Donna - Clayton, OH
DISHWASHER GE GSD2100V50BB Fixed rear legs. Checks ok
OVEN GE J796A30C Checked unit over found that if the switch was removed for the front left burner that the unit would have to stay unplugged until the rebuilt switch was installed. American home shield said could take between three and five weeks. Customer could not go without stove for that long. Did not want us to tape them up because she did not feel safe with that option. We agreed with her. Talked with American home shield and they are putting the unit in for replacement options.
RANGE HOOD BROAN PM500SS Replaced parts listed. Checks ok
DISHWASHER FRIGIDAIRE FGCD2444SB2A Replaced door seal. Checks ok; used 1 154827601 (GASKET) from stock
DISHWASHER GE GDF520PGD0BB Replaced control and valve due to unit not running through cycle correctly. Checks ok
COOKTOP JENN AIR JGD3536GB00 Checked unit over and found that the wire connected to the igniter was touching the frame because it’s a short house in that spark. Adjusted igniter and wire. Checks OK
WASHER WHIRLPOOL WTW7500GC0 Checked unit over found that the washer was completely submerged in water. Needs new control and display. No repair per nick due to cost.
DRYER WHIRLPOOL WED75HEFW1 Checked unit over found that the unit needs a new control due to sensing blockage in vent when the vents are clear. Customer is going to run unit with vent disconnected and she will let me know the out come.
WASHER MAYTAG NO MODEL 04/02/20 Leaking from base of outer tub. Needs new outer tub but due to model and serial missing. No repair possible. Attached picture.
DRYER SAMSUNG DV210AEW/XAA "Replaced belt and idler unit checks OK; used 1 4400EL2001A (BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
DISHWASHER BOSCH SHEM3AY55N/24 Replaced parts checks ok
WASHER MAYTAG MVWB765FC1 Replaced control and display due to unit not started. Checks OK
REFRIGERATOR WHIRLPOOL GD22DFXFW02 Installed new thermostat refrigerator is operating properly
RANGE HOOD FASCO B266 Fixed light socket. Needs new screen. ; rqstng P&A on 1 ##### (LIGHT COVER/FILTER)
WASHER WHIRLPOOL WTW7040DW1 Washer is not filling with water properly F8 drain error. Replaced water fill valve unit is operating properly; used 1 W11165546 (WATER VALVE) from stock
DISHWASHER FRIGIDAIRE FPID2498SF4A Dishwasher is not properly installed. Countertop is too close to dishwasher cannot tilt unit backwards to ensure water is not coming out of the door customer will have to contact builder in order to get the unit properly installed so we can properly diagnose the situation; saved tckt
WASHER SAMSUNG WF42H5000AW/A2 "Washer is not draining out properly sometimes pump will not run. Installed new drain pump ran washer, operating properly; used 1 DC31-00178A (PUMP) from stock"
WASHER MAYTAG MVWB855DC1 F6E3 F6E3. UI error. Main communication error. Need console and control; rqstng P&A on 1 W10916649 (cntrl-elec. (MARCONE)) and 1 W11226503 (console (MARCONE))
DISHWASHER FRIGIDAIRE FFBD2406NW6A Dishwasher will not drain due to loose float switch connections. Tighten connections dishwasher is operating properly
DISHWASHER FRIGIDAIRE FDB4315LFB3 "Unit is leaking from main wash motor and bracket. ; rqstng P&A on 1 154595901 (bracket (MARCONE)) and 1 154844101 (motor kit (MARCONE)), ordrd 1 154595901 (bracket) and 1 154844101 (motor kit), states that autho needed"
WASHER WHIRLPOOL WTW8500DC1 "Customer states that the washer is making a loud grinding noise while it is trying to spin the clothes out more of a ratcheting sound like a impact driver. Removed agitator did not see any signs of stripped components. Remove the drive motor and clutch and slider assembly did not see any signs of stripped components. These are the only moving parts on the washer that can possibly make any noise. The bearings in the gearcase make absolutely no noise. Replaced clutch assembly and slider assembly just as a precaution; used 1 W10734521 (SLIDER), and 1 W10754448 (CLUTCH) from stock"
WASHER GE GUD27ESSJ0WW Bearing are going out. Needs GEARCASE 5 yrs old in bathroom ; rqstng P&A on 1 WH16X22784 (GEARCASE (MARCONE))
WASHER SAMSUNG WA52M7750AV/A4 01 Install new main board assembly cycled unit test OK
WASHER LG WT1701CV/ 01 Wash plate and bolt; ordrng 1 AGZ72909711 (WASH PLATE WITH BOLT)
WASHER KENMORE 110.2080299 Installed new lid switch cycled unit several times test OK
WALL OVEN THERMADOR SC302TS You can not see the display. Was not able to see any model tag anywhere not he unit; Customer did find the user manual what someone had written the model tag. Unit in kitchen. 21 years old. Unit does work but still cant see what ur entering.
REFRIGERATOR KITCHEN AID KRMF706EBS01 Unit is not making ice and the fan for the ice room is loud. Found ice build up around the fan ; rqstng P&A on 1 W10407215 (gasket-fip) and 1 W10675033 (cntrl-elec) and 1 W12729128 (HEATER)
DRYER FRIGIDAIRE LAQE7000LW0 "Customers panel is cracked from the overlay,. Unit does still work and does start up. Adv customer that the warranty company will not cover."
RANGE KENMORE 790.410138 Customer oven is warped and will not hold up the racks. It warped by about 1/2 inch. It got progressively worse in time and use. Cabinet liner is a non repairable part. Eric at warranty co. Adv unit cavity is a non repairable issue. Angela in purchasing autho. 243340952655
OVEN KENMORE 790.466095 Door will not close. Part is NLA of 2016; rqstng P&A on 2 318024749 (DOOR HINGES)s
DISHWASHER GE PDT720SSH7SS Found that the top spray arm bracket had fallen down... looks as the weld gave and the bracket fell and causing the upper spray arm to drop down and the hard to push upper rack in.Dillion at warranty company email pictures to dcolquitt@ safeware. ; saved tckt
DISHWASHER BOSCH SHE53TF5UC Customer is getting several error codes that all lead to drain issues. Adv customer that the warranty company will cover this one time issue. Customer is going to clean filter. Tech did check the pump assy. Cycled.
DRYER WHIRLPOOL WED8500DC4 Install new door catch cycled unit test OK
WASHER WHIRLPOOL WFW87HEDC0 Unit pump is not working. ; rqstng P&A on 1 W10605427 (pump-water)
REFRIGERATOR MAYTAG MFI2568AES Installed new water tank with water line assembly cycled unit test OK
REFRIGERATOR GE PFE28KSKGSS Ice around ff fan assy and bimetal for defrost ; ordrng 1 WR17X28923 (fresh food evaporato) and 1 WR50X10108 (thermostat defrost f)
REFRIGERATOR WHIRLPOOL ET1CHMKB05 Clear out def drain and installed probe down into the drain to prevent problem
REFRIGERATOR MAYTAG MBF1953DEH00 Checked unit out & took out ice maker cause they didn’t have any water hooked up and causing solenoid to kick on occasionally
REFRIGERATOR FRIGIDAIRE FFHB2750TS3 Cont brd was getting hot installed new DISP brd
REFRIGERATOR FRIGIDAIRE FFEX2315QP1 Installed cont brd and bimetal and checks ok
REFRIGERATOR FRIGIDAIRE FRT185JGW1 Checked unit temps and seals coils and everything checks ok please send customer receipt
REFRIGERATOR KENMORE 596.765726 Unit is not economical to repair unit sealed systems leak please mail customer a receipt
WASHER KENMORE 110.2072299 Adjusted lid latch so that it would spin out. Customer thinks it’s not cleaning well. It’s filling with water properly and agitator is working on all cycles. Spinning out good now that the lid latch is fixed. Checks ok.
RANGE FRIGIDAIRE MISSING TAG 04/01/20 Replaced shorted element and repaired wire. Checks ok ; used 1 316075103 (BAKE ELEMENT) from stock
DRYER GE DCVH680EJ1WW Replace parts listed. Ok
RANGE WHIRLPOOL RF263LXTB Checked unit over found that the unit needs a new cord and terminal block due to shorting out. Customer to repair himself. Left unit unplugged.
DISHWASHER FRIGIDAIRE LFID2426TF2A Checked unit over found that the unit float switch stuck. Fixed switch. Checks ok.
RANGE GE JGB630REF1SS Adjusted all four burners on top so the flames would burner lower. Checks ok. Adjusted as far down as possible no more adjustment possible. Checks ok
DRYER SAMSUNG DV42H5200EF/A3 Replaced user interface. Checks ok
OVEN KENMORE 790.9611341 Replaced control. Checks ok
DRYER SAMSUNG GEW9250PW0 "No power on due to power relay not responding on main control control. Parts NLA. bad electrical storm, flickering lights could have cause power surge damaging components."
WASHER AMANA NTW4516FW3 Found grease and oil all on the bottom of the cover coming from transmission. Replaced transmission and tested. Checks ok
RANGE WHIRLPOOL WFE505W0HZ1 Fixed door seal so heat wasn’t escaping. Checks ok
REFRIGERATOR FRIGIDAIRE GLHS66EFSB3 Installed new condenser fan motor assembly. Unit is operating properly
WASHER MAYTAG PAV2300AWW Customer completely tore machine apart. Cannot service.
HOME LAUNDRY - E ELECTROLUX EFDE317TIW0 Found a rag stuck in blower wheel
DRYER SAMSUNG DV40J3000EW/A2 "Unit is not heating due to bad heating element. Replaced element, heating properly; used 1 DE486A (ELEMENT) from stock"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Found defrost error and fan error. Thawed unit out. Found faulty defrost sensor. Installed new sensor and drain clip. ; used 1 DA32-10104N (SENSOR), and 1 DA61-06796A (DRAIN CLIP) from stock"
DISHWASHER FRIGIDAIRE FGID2466QF6A Installed new gaskets and spray arm along with splash shields; used 1 154701001 (SPLASH SHIELD) from stock
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Units is making a loud fan noise. Remove the freezer back wall and thawed out the unit. Cycled.
WASHER MAYTAG MVWB755DW0 F6E2 and F6E2 UI and control error. Need console and control. 613 in parts. Customer declined
REFRIGERATOR SAMSUNG RS25H5111SR/AA Refrigerator controls were turned off. Unit was not running. Turned controls back on. Showed customer how the unit turns on and off. Unit operating ok
OVEN FRIGIDAIRE FPEF3077QFA Install new display board and main control board cycled unit test OK
RANGE FRIGIDAIRE FGGH3047VFA Install new touchpad unit is operating properly
DRYER SAMSUNG DV40J3000EW/A2 02 Unit was not heating. Installed new heater assy. Cycled. ; used 1 DE486A from stock
REFRIGERATOR KITCHEN AID KRSC503ESS00 Wiring broken at lower door hinge. Repaired 5 wires. Unit operating properly.
ELECTRIC RANGE KENMORE 790.471534 Installed new clock assembly cycle check OK
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Installed new upgraded icemaker kit cycled unit
REFRIGERATOR SAMSUNG RS265TDRS/XAA Customer states the unit is leaking.. removed the refrigerator section back evap cover and noticed that the drain line was frozen up;. Thawed out with hot water .
WASHER WHIRLPOOL WTW5640XW2 "Water left in tub, luckily not much. Drain pump removed propeller broken off shaft showed customer, replaced with new pump on hand. Had unit fill and agitate, drain and spin. No issues, no leaks."
DRYER SAMSUNG DV42H5000EW/A3 Unit is loud. Installed new idler pulley. Cycled. ; used 1 DC93-00634A (IDLER PULLEY) from stock
REFRIGERATOR GE HA10TG31SB Replaced parts Wr49x30819x compressor electricals and drain pan. Unit plugged in and compressor running and cooling.
DRYER WHIRLPOOL WED8500DC1 Replaced both control and ui. Checked over interface and set unit to heat on both sense and time dry. Unit checks ok.
REFRIGERATOR SAMSUNG RS267TDWP/WAA Customer states that the unit is not cooling and takes a while for the compressor to kick on. Once it does start the unit runs fine. Removed the back noticed no light on the inverter board. Adv customer that we need to get the inverter board working first to see if he has any issues with the compressor. Gave customer verbal est for the compressor and the board of $1100. Customer is not going to repair. Unit was in the middle of the floor with back cover off.
REFRIGERATOR KITCHENAID KFXS25RYMS5 "Upon inspection found freezer drain plugged, removed ice, removed drain tube cleaned and steamed. Unit checks ok. Told them to monitor."
WASHER SAMSUNG WA50M7450AW/A4 "Customer was washing a large comforter, about 47-43 mins left of bedding cycle which is 1hrs 23 mins.... received 8C1 error. This error pertains to mem sensor, possibly partial disconnection or failure. Customer was immediately able to just drain and spin unit out. Told customer to monitor, go ahead and use, if continue to have this error may preorder new mem sensor."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced wash motor and sump. Ran unit pulled out to check for any leaks none. Installed in hole, ran wash again for a few minutes on house wiring, unit filled, washed, drained ok. Unit checks ok, no leaks. "
REFRIGERATOR MAYTAG MZD2666KEB Adjusted t-stat and adjusted damper and told customer about the air flow
REFRIGERATOR BO WHIRLPOOL WRF560SEYM05 Installed EVAP fan motor and checks ok
REFRIGERATOR ROPER RT21LMXKQ03 Cleaned drain and installed probe down in drain to prevent reoccurring leaks ; used 1 DA61-06796A (DRAIN CLIP) from stock
REFRIGERATOR SAMSUNG RFG297AARS/XAA Found water line broken & repaired and checks ok
REFRIGERATOR FRIGIDAIRE FRS28ZGED0 Def timer not advancing into defrost installed new timer
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA Supply line is leaking not covered, customer needs a plumber
REFRIGERATOR KITCHEN AID KRFF507ESS01 Customer unit is not cooling right. Unit is not going into defrost mode. ; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11205083 (module)
MICROWAVE GE JVM1870SFOO1 Unit is not heating. Did a load test Unit is 16 years old and in the kitchen. ; rqstng P&A on 1 WB27X10017 (magnetron) and 1 WB27X1160 (DIODE)
WASHER SAMSUNG WA52M7750AV/A4 01 Customer was washing and the unit just went out durning a large load. Unit has power to the unit. ; ordrd 1 DC92-02005A (CONTROL BOARD )
REFRIGERATOR FRIGIDAIRE FFTR1835VB0 Found unit frosted up & lights not working ( called techline there is no garage kit for this unit ; ordrng 1 5304522314 (LIGHT) and 1 5304522315 (SOCKET) and 1 5304522330 (TSTAT) and 1 5304522331 (TIMER)
WASHER ROPER RTW4516FW1 Replaced actuator. Checks ok ; used 1 W10913953 (ACTUATOR) from stock
WASHER MAYTAG MVWX655DW1 Checked unit over found stripped hub bearing and agitator wouldn’t come off. Needs new agitator and hub bearing. No repair.
DISHWASHER BOSCH SHE3AR52UC/14 Checked unit over found unit had 120v going to control but unit wouldn’t start or display lights. Ran through recalibration and reprogramming performed hard reset. Checks ok.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA Checked unit over icemaker was shorted and wouldn’t cycle at all. Needs new icemaker. Replaced icemaker. Checks ok; used 1 241798224 (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE FRT18L4JBD Cleared frozen drain. Checks ok
DISHWASHER WHIRLPOOL WDF760SADT0 Checked unit over found that the drain pump was running but the impeller was broken off. Replaced drain pump unit checks OK but the drain line feeding the dishwasher is stopped up with food and grease. Instructed customer to call plumber.; used 1 W10348269 (DRAIN PUMP) from stock
REFRIGERATOR FRIGIDAIRE n/a Replaced water dispenser module. Checks ok
DRYER FRIGIDAIRE GLER331AS2 Reinstalled start switch. Check ok
DISHWASHER WHIRLPOOL WDF110PABS4 Checked unit over found that the plug was still in the garbage disposal. Cleared the plug. Checks ok tested garbage disposal and it was good.
WASHER GE GTW460ASJ8WW Unit is not draining and customer smelled a burning smell. Clean belt and pulleys also re-placed drain pump unit is now draining and spinning out properly; used 1 WH23X28418 (DRAIN PUMP) from stock
REFRIGERATOR SAMSUNG RF263TEAESG/AA Unit not cooling due to condenser fan not running. Shut compressor down. Replaced fan assembly. ; used 1 DA97-15765A (SUPPORT FAN) from stock
WASHER WHIRLPOOL WFW8300SW03 Unit leaking water from door seal and dispenser tube to wash tub. Top of dispenser is seeping from valve. Control issue randomly shuts off in cycle. Customer has to shake the unit to get it to turn back on. Dispenser NLA 10/201710-15 yrs old in laundry room
WASHER WHIRLPOOL WFW72HEDW0 Door lock error. Door is locked pump is running. Won’t stop. Blockage in air trap. Cleared pressure hose and trap. Tested. Pressure sensor. Unit checks ok. Ran 6 drain and fills. Door is unlocking just as it should. Unit doesn’t fall in service bulletin for air trap. If problem persists a new pressure sensor would need to be installed.
WASHER WHIRLPOOL WTW4816FW Unit leaking from cold valve. Replaced. Valve. Unit operating ok; used 1 W11210459 (WATER VALVE) from stock
REFRIGERATOR GE TFH22PRSAAA Installed new heater and def timer. Thawed unit out.
UPRIGHT / CHEST GIBSON n/a 31 yr old. Compressor is locked up. Pulling 12.46 amps on start up.
REFRIGERATOR FRIGIDAIRE FFTR1821TW8 "Unit is not going into defrost mode. installed new defrost timer cycled test OK; used 1 241705102 (TIMER) from stock"
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA 01 Customer has to continue to have ice build up between the ice room and the ice container. Did show customer the gap. Did move the grey fill tube out by 1/4 inch .
DRYER MAYTAG MDET336AYW Customer had a strange noise. Found that the customer has lint build up on the blower wheel. Cleared out and cleaned the base of the unit as well. Clear out the lint filter housing;
REFRIGERATOR SAMSUNG RF28HFEDTSR/XX 01 Freezer is not cooling; installed new freezer evap motor. Cycled. ; used 1 DA31-00146E (EVAPORATOR) from stock
MICROWAVE OVEN LG LMV2031BD.BBDELGA Installed new moisture sensor and main board.
DISHWASHER SAMSUNG DMT400RHS/XAA Unit is not pumping out. Cycled unit several times and unit did not even move the water at the bottom of the sump assy. Spoke to Rob they are not going to repair the unit they are going to replace it bill out for service call
DRYER SAMSUNG DV52J8700EP/A2 Installed new motor assy. Cycled. Installed new door switch . Cycled. ; used 1 DC64-00828B (SWITCH) from stock
DISHWASHER GENERAL ELECTRIC GDT695SGJ2BB Replaced pulleys unit checks ok.
RANGE WHIRLPOOL WFC150M0EB0 "Upon arrival, checked make sure getting proper 240v at terminal. Checked bake and broil element continuity good. Had unplugged unit for a few minutes, customer had not done so prior. Put unit into diagnostics, unit had a prior F3 error, but testing all functions passed. Put in cake pan middle shelf set to 350F bake, unit seemed to be now reading and pre heating properly. Let unit heat for several minutes and is cycling ok, took temp readings good. Assume control just needed to be reset or possibly going bad. Gave estimate , Collected service call fee."
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Found ice maker leaking called warrantech-Richard-declined repair-due to repair history
REFRIGERATOR FRIGIDAIRE LFHD2251TF7 Adjusted arm and checks ok
REFRIGERATOR SAMSUNG RF263TEAESG/AA Installed FF fan assy and sealed liner and checks ok
REFRIGERATOR GE PDCS1NCZHRSS Checked temps in ff section 37 FZ , stuck in defrost
REFRIGERATOR SAMSUNG RF263TEAESG/AA Leaking in ff section installing leak kit ; used 1 DA82-01415A (LEAK KIT) from stock
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Unit cold control was all the way down. Turn the cold control back up and unit kicked on. If it does stop again need to preorder a cold control .
REFRIGERATOR FRIGIDAIRE FFHT1826LW2 "Upon inspection, took temperature of freezer read around 22F and higher... frig has been holding temp thus far in lower 40s. Items in freezer are not frozen... Removed evap cover noticed only partial frost pattern. Unit needs sealed system job, could be low on refrigerant. Pic attached... unit is over 9yrs old. called maintenance Joe gave him estimate for repair they are looking to replace the unit. Told him to keep icemaker is good for future use."
WASHER SPEED QUEEN AWNE82SP113TW01 "Customer was getting an error code. Upon arrival found that cold water supply not coming in unit very well, hot water was ok. Shutoff valve, removed cold water line and checked inlet screen to valve, then checked each end of hose and dispensed water into 5gal bucket. Replaced valve with truck stock. Put unit in various temp fills and then cold on large load filled and agitated without issue. Unit checks ok. See sticky notes.; used 1 202395P (MIXING VALVE) from stock"
REFRIGERATOR KITCHENAID WRV986FDEM01 Installed dye and recharged unit; used 1 W10143759 (DRIER FILTER) from stock
REFRIGERATOR FRIGIDAIRE FFTR1814QB2 Called HBW-Devon-unit has a restriction that is non repairable- not cooling WO#7633332 auth#686241168045
OVEN KENMORE 790.467096 "Checked unit over found that the main control had a shorted broil relay. Need new control.; rqstng P&A on 1 316462821 (controller), states that autho needed"
WASHER MAYTAG MVWC565FW0 "Hub drive stripped. Last time replaced drive shaft was in poor condition may not be able to remove without breaking agitator. Need GEARCASE, hub drive and agitator. ; rqstng P&A on 1 W11035751 (gearcase) and 1 W11161960 (agitator) and 1 W11385424 (HUB DRIVE), states that autho needed"
MICROWAVE GE 790.48903 "Entire touch pad is not responding for microwave functions. No wiring schematic. Clock assembly powers touch panel. Can not verify which is causing the issue. Microwave cavity light is working. Need control and touch pad6 yrs old in kitchen. Pics attached; rqstng P&A on 1 316570400 (CONTROL BOARD) and 1 318280465 (control panel assy), states that autho needed"
REFRIGERATOR WHIRLPOOL GD22DFXFW02 Thermostat is bad. Needs replaced.; ordrd 1 WP2198202 (thermostat)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer has no lights in the unit. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11205083 (module)
MICROWAVE ELECTROLUX E130BM55HSC Customers door plastic tabs fell apart. Customer need whole door assy. Customer needs several door parts. Could not see if the door comes in a complete assy. In kitchen 9 years old Advise the customer do not use the unit. Fire hazard. Due to exposed screws. ; rqstng P&A on 1 5304467790 (door frame S/S) and 1 5304467802 (frame) and 1 5304467803 (seal) and 1 5304481350 (panel)
REFRIGERATOR FRIGIDAIRE FFEX2315QP1 "Unit needs bimetal and cont brd; ordrng 1 5303918214 (thermostat,defrost) and 1 5304499060 (control)"
WASHER SAMSUNG WV55M9600AV "Upon arrival inspected customer front door boot, has damage. Pic taken. See sticky notes.; rqstng P&A on 1 DC97-19755G (DOOR BOOT)"
REFRIGERATOR MAYTAG MFI2568AES Customer needs water line to filter houseing. ; ordrng 1 WP12956202 (reservoir)
DISHWASHER FRIGIDAIRE FPID2497RF6A "Customer claims unit still doing the same thing. Called techline put unit int ,diagnostics, unit had an iF0 error which pertains to an overfill, pressure switch issue. No other error codes in the system. Tech had me clear error code, said to tell customer to not use the dishwasher until fixed, will need to call back in to recalibrate the unit. Called and talked to Cortnie gave her details and estimate for repair. Customer ok the repair. ; ordrng 1 A00055406 (switch PRESSURE)"
REFRIGERATOR WHIRLPOOL WRF560SEYB00 Unit is leaking. Found that the defrost drain line is frost. Installed new defrost drain line. ; ordrng 1 W11190084TSDN (tube-drain)
REFRIGERATOR KENMORE n/a Checked unit over found that the compressor was kicking on and off and on and off. Found shorted wire on compressor start device. Fixed wire. Checks okAuth241LABH
WASHER MAYTAG MVWX655DW0 No issues with washer. Drain line in the house is plugged. Suggested they call a plumber.
WASHER SAMSUNG WA45H7000AW/A2 Tightened agitator plate. Checks ok
DISHWASHER MAYTAG DWU9200AAX Console is stripped out. No parts available. No repair possible.
DRYER GE GTDP490ED0W5 Replaced timer. Supplied by customer. Checks ok.
DISHWASHER BOSCH SHX65T55UC/02 Cleared drain pump. Checks ok
MICROWAVE SHARP R-1210 Checked unit over found that unit would run but the display was blacked out. Making new displays/door. Display is built into the door. Parts are showing NLA. AHS to attempt to find parts will sent to shop if found.
RANGE FRIGIDAIRE PLCS389ECB Checked unit over found bake broil and convection elements all tested good. Oven sensor would not ohm out. Control wasn’t sending power to bake element. Needs new control and oven sensor. AHS to supply part of they can find it. Part numbers saved under estimate.
WASHER KENMORE PARTIALLY MISSING 12 Checked unit over found that the control shorted and no power to pump. Needs a new pump and control. No model and serial available. Attached pics.
WASHER MAYTAG MVWC465HW2 Checked unit over found grease marks on clothing caused by upper transmission seal coming loose. Replace the transmission and instructed customer on how to load unit and leveled washer due to uneven basement floor. Checks OK
WASHER SAMSUNG WA56H9000AP/A2 Checked unit over found that the washer lid is broken at the hinge. Not normal wear and tear. Unit extremely rust and lid for washer plastic is broken. Not cover per AHS.
DRYER WHIRLPOOL WED7000DW0 "Dryer won’t run due to bad thermistor, replace thermistor dryers operating OK; used 1 3392519 (FUSE) from stock"
WASHER GE GTW465ASN0WW Color coordinated applications for deep fill or standard need to be selected with appropriate color coated wash cycle
DRYER SAMSUNG DV42H5200EP/A3 Dryer making loud noise while running due to failed idler pulley replaced pulley unit is operating properly; used 1 DC93-00634A (IDLER PULLEY) from stock
WASHER LG WM3370HWA LE error code. Replaced hall sensor due to washer not spinning out. Unit running ok; used 1 6501KW2002A (HALL SENSOR) from stock
WASHER MAYTAG MVWX655DW0 Unit not spinning clothes out due to broken hub drive. Installed new hub; used 1 W10528947 (DRIVE HUB ASSY) from stock
WASHER HOTPOINT HTWP1400F1WW Home plumbing is backing up causing a leak.
DRYER WHIRLPOOL WGD6620HW0 "Customer states that he is getting a F3E3 error code. States that the house just had all of the vents cleared. He states that he top of the dryer gets real hot, which is an indication of the vents has some blockage. Cycled unit several settings and did check the temp with digital meter and the unit did not get overly hot, and was cycling."
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 14 Unit is not making any ice. Found ice build up in the back . removed that ice build up and sealed up the unit. Pulled out grey water fill tube 1/4 inch.
WASHER SAMSUNG WF45M5500AP/A5 51 Installed main board and control board cycled unit test OK
DISHWASHER WHIRLPOOL DU1301XTVT2 "Customer states that the unit is not washing, drying or the soap dispenser is not opening. Found soap dispenser is broken. Noticed that the upper spray arm was filled with debris and hard water. Did show customer that the unit is dry and that the heater is coming on the device that you do need to use a jet dry .''
REFRIGERATOR SAMSUNG RF263BEAESG/AA Replaced parts per samsung bulletin. Unit checks ok.
DISHWASHER GE GDF530PGM0WW "Replaced part. Ran unit for a few minutes, filled, washed and drained without issue. Unit checks ok."
DRYER FRIGIDAIRE AEQ6000ES2 "Replaced motor, did not have to use blower wheel. Unit is tumbling and heating ok. Returning blower wheel."
DRYER AMANA NED4655EW1 "Put unit on timed dry, not heating. Found thermal cutoff open. Heating element, thermostat all ok. Replaced with truck stock. Unit is now working ok, showed customer.; used 1 279816 (FUSE) from stock"
DRYER ELECTROLUX EFME627UTT1 "Upon inspection found unit getting proper 240v. Found eco mode turned on. Customer wasnt aware of such feature, might have been off prior, customer stated they did have a slight power outage prior, so setting probably on default. Unit checks ok."
DISHWASHER BOSCH SHXZ45P06UC/62 "Unit is not draining, found that the garbage disposal plug was not knocked out."
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Supply line has a leak .
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Error code is ice room fan replace auger assy and took pictures per bulletin that had been done and checks ok; used 1 DA97-12540G (AUGER) from stock
REFRIGERATOR FRIGIDAIRE FFTR1814QB9B Unit had no refrigerant . installed new dye dryer and recharged unit started getting a frost pattern ; used 1 5303918358 (DRIER FILTER) from stock
REFRIGERATOR FRIGIDAIRE FRS3R5ESB3 Cont brd & bimetal not going into defrost cust to get a new unit please mail cust a receipt
REFRIGERATOR WHIRLPOOL ES25FHAXSA01 Return Air duct is frozen cleared out and checks ok
REFRIGERATOR FRIGIDAIRE FRT18G5AQ4 Sealed system issue called Tara not economical to repair