Wulff - Eaton, OH
We didn’t have a major problem but the tech handled it very professionally
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
Not heard from our two repair requests
Laurie - Tipp City, OH
After three visits, we stopped hearing from representatives. We still have two open repair requests.
Response from Authorized Service:
I apologize for the delay in completing your service. I know you spoke to Robbin this morning but if you need anything else or have additional questions, please call the office! 937-252-3200. Thank you very much for your patience as we work to complete your service call!!
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Great Service Awesome Price
Ritchie - Eaton, OH
Marcel - Monroe, OH
Gebhard - Beavercreek, OH
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Mary - Spring Valley, OH
Nice man who apparently knew what he was doing!
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Diane - New Carlisle, OH
Jeff - Springfield, OH
Means - Dayton, OH
Great service. Very knowledgeable
Ledford - Dayton, OH
Very honest and checked things out.
Paulette - Washington Township, OH
Steve checked ahead to find a time convenient for both of us and called ahead. As he check my washer of 24 years he confirmed what I guessed, time for a new one. Price was reasonable for the call and we were able to discuss features on new washers to help me be ready for the purchase with a knowledge of what I needed in a new washer.
Griesheimer - Medway, OH
Great service, friendly, helpful staff
Susan - Springfield, OH
After steve finished our under warranty replacement , I asked him for his card so I could call him for any future appliance repairs. He was timely in his phone contacts, arrived on time, completed the project in a n efficient manner, was totally professional in appearance and manner, and was very personable. I would highly recommend him without exception.
Linda - Middletown, OH
Steve explained the problem in laymen’s terms. Problem fixed!
Jennifer - Kettering, OH
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Steve was great
John - Liberty Township, OH
Steve has been great in fixing our dryer.
Abazarov - Dayton, OH
Charlotte - Piqua, OH
Expected service, very good
Jerry - Dayton, OH
would recommend to others.
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Gallaher - Dayton, OH
Melissa - Lewisburg, OH
Steven - Centerville, OH
quick thorough job
John - Dayton, OH
Bob Cole - Dayton, OH
Tim Robertson is a knowledgeable, prepared and prompt technician. Authorized Service always responds with quick appointments.
Very Professional Service,
Jill - Lebanon, OH
Godsey - Tipp City, OH
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Great service and knowledgeable technician
Paul - Fairborn, OH
Came and took care of the problems
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Robert - Dayton, OH
Customer - Liberty Township, OH
The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working
Response from Authorized Service:
I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!
Corinne - Jackson Center, OH
Very good service
Terry - Cedarville, OH
Did a great job!
Vicki - Lakeview, OH
He was friendly, so efficient and explained the problem and how he was repairing it. Very pleasant experience.
great service man
John - Englewood, OH
Loescher - Beavercreek, OH
Austin - Brookville, OH
Quick and knowledgeable in diagnosing the problem
Mary - Fairborn, OH
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Service tech was very thorough and knowlegible
Ted - Piqua, OH
Service was wonderful and very professional
David - Dayton, OH
Even though it took ordering an additional tool in order to get our washer repaired. Shawn always kept us advised of when he was able to arrive and finished the job quickly. He even swept the floor behind my washer!
Connie - New Lebanon, OH
Tech was thorough and fast
Glad for the expert service.
Ernest - Dayton, OH
DP - Dayton, OH
They came out the next day and repaired my dryer. Quick and easy.
On time service
Amber - Vandalia, OH
Jody - Waynesville, OH
Went just great
Mandy - Covington, OH
Seth - Greenville, OH
Langley - Tipp City, OH
It's only been a few days since the service was performed, but so far, so good,
Worked on our Refrigerator,
Paul - Middletown, OH
Proffitt - Springfield, OH
Fast service with a great technician. He was quick and provided a fast solution and communicated quickly as needed. A good experience
Delbert - Piqua, OH
Very satisfied with the work
Mccarty - Dayton, OH
Repairman was courteous, knowledgeable, and thorough. I will definitely use Authorized again if needed.
Great service, Steve G is the best!
Shannon - Springboro, OH
Steve G is the best service guy ever. He is so nice, friendly, helpful, he fixed my leaking washing machine, It had been leaking for years & no other service men from different company’s could not figure it out. Thanks for saving my washing machine Steve, I’m so glad I don’t have to go buy a new washing machine, I was at the point if nobody could fix, I’ll have to buy a new one, but Steve saved the day. I will always go with him & never use anyone else, he does a great job & great service. You will not find a better service guy than Steve. Thanks so much!
Knowledgeable Service Person
Lucas - Enon, OH
Virginia - Lebanon, OH
Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!
Wilbert (Will) - Dayton, OH
Excellent Manners and cleanliness!!
Dennis - Union City, IN
Service Man was very professional and knowledgeable. Very satisfied.
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Patti - Lebanon, OH
Terry/ - West Alexandria, OH
Very happy with the knowledge of the serviceman, and he was very kind!!
Great Customer service and displayed confidence
Mike - Springboro, OH
Hoping the third time is the charm. This issue has been addressed before by other repair team. Hoping this is the fix! COst is 5 star as it is under warranty. :0)
Great fast service Steve is a great technician
Kris - Waynesville, OH
Everything was perfect had the part on the truck.
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Tom was awesome!
Richard - Dayton, OH
Tim let me know he was arriving shortly so it wasn’t a surprise, he listened to what I said was happening with the washer and immediately went to work and quickly found out what went wrong. Shortly after that he fixed it and was on his way...maybe next time he could do a load of laundry to ensure the washer really works!
Rachel - Middletown, OH
Greenwood - Dayton, OH
Excellent in every way
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Thomas/ - Dayton, OH
Diane - Dayton, OH
Tim was prompt, courteous and very knowledgeable.
The tech was ausome and did a very thorough job and explained the problem and fix and was patient while we took a few minutes to clean around the refr
David - Dayton, OH
This same repair was done in June of 2016 (at a cost of $144)and wasn't done right according to the tech and repeated this repair this May of 2019 at a cost of $188. That's $330 which is way to much for fixing a burp valve.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Stephanie - Dayton, OH
Tim was running ahead of schedule and called before arriving. He was in and out of our house within 15 minutes and fixed our dryer.
Berger - Beavercreek, OH
Jeff - Fairborn, OH
The tech was great
Ruth - Trotwood, OH
He did a great job and I would recommend your company to all my family and friends. Thank you!
Jackson - Springboro, OH
Bart - Springboro, OH
Terry - West Alexandria, OH
Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!
Debra - Springboro, OH
Very knowledgeable. Very professional
Fiely - Troy, OH
Brett - Huntsville, OH
Had our washer back in service quickly. Repair via Lowes EPP.
Mike - Dayton, OH
Done in no time
Larry - Pleasant Hill, OH
Thomas - Lebanon, OH
This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.
John - Liberty Township, OH
Steve was professional and knowledgeable
Return trip for ice maker
Carla - Monroe, OH
Robin was on it with scheduling. Steve returned and shared the problem that we have no control over how much ice is produced. A manufacture mistake.
Stephenie - Lewisburg, OH
Excellent service from the receptionists to the technician. Very timely, thorough, and knowledgeable. Great experience and I highly recommend this company.
Adam - Dayton, OH
Jeffrey - Rushsylvania, OH
Doyle - Enon, OH
No concerns. Good work.
Patricia - Union City, OH
Sean - Fairborn, OH
A+ team and work
Great service. The tech was super nice and professional
Sue - Dayton, OH
Greg - Greenville, OH
Kevin did a great job
David - Dayton, OH
Barbara - Spring Valley, OH
Excellent dependable service.
Diane - Russells Point, OH
Berner - Dayton, OH
Crum - Dayton, OH
Lisa - Eaton, OH
Shawn was great worked Quick and efficiently.
They told me a time the technician was to arrive but did not have it scheduled
Sharon - Dayton, OH
Michael - Dayton, OH
Ice maker replacement
Hammond - Beavercreek, OH
Mr Robinson called me 15-20 minutes before he arrived. He was very courteous and well prepared to replace my refrigerator ice maker. He explained what improvements had been made in the new ice maker he was installing. He was very polite and installed the new one very expeditiously.
Mike - Springboro, OH
Service call was handled in a very professional and courteous manner
Professional and efficient
Nathan - Sugarcreek Township, OH
Morrow - Dayton, OH
He was very friendly and courteous and he was polite.
Dryer needed fixed. Steve was awesome
John - Liberty Township, OH
He was knowledgeable, kind and fast. Loved him.
Charles - Troy, OH
Very knowledgeable; fixed our ice maker quickly!
Lander - Dayton, OH
Shawn Hutch was VERY PROFESSIONAL, COURTEOUS and KNOWLEDGEABLE
Mary - West Chester Township, OH
Best experience ever! Steve took time to speak with me the day before arriving at my home. He made sure he had the parts needed to make repairs and was extremely thorough in servicing the dishwasher. He even ran it to make sure there were no leaks. Steve was very polite and a delight to work with. I am one happy customer and will recommend Steve and Authorized Service.
Great service guy
Carmody - Middletown, OH
Great Overall Customer Experience
Mckenzie - Dayton, OH
Tim was very knowledgeable about my LG Dryer and didn't try to oversell us on unnecessary service. The issue we were having stopped while he was testing the dryer. So no fix was needed.
was not charged more than my home warranty service fee of $75
Daniels - Springboro, OH
Steve G was very personable and cheerful. We enjoyed his visit with us to repair our dishwasher. Steve explained everything he was doing and why he was doing it that way. He also made cost effective recommendations for getting the calcium/lime deposits off of my dishes and cups. We were very pleased with the over all experience.
Missy - Springfield, OH
Quick and knowledgeable
Point Place Apts. - Russells Point, OH
Very Pleased with Service
Quick and efficient service.
Joe - Dayton, OH
William - De Graff, OH
Service was great
Tic maintenance director
Gehron - Englewood, OH
Excellently in all respects
Mary - Dayton, OH
On time for service call. Technician was neat in appearance and did a professional job.
Great professional service provided for repair of refrigerator and dishwasher.
Robert - Springfield, OH
Very satisfied with service provided
Prodessional quality service
Joseph - Dayton, OH
Tim was knowledgeable, demonstrated willingness to work with us. He made additional efforts to resolve our concerns and is still engaged as the problem is ongoing.
Shana - Carlisle, OH
Steve is awesome employee!! Very fast, neat, & very friendly. I love that he worked around my busy schedule & that he does early appts! How convenient is that!
Sam - Troy, OH
Greathouse - Dayton, OH
Shawn did an amazing job with my service request and explaining to me the condition of my appliances and how my warranty may work. Thank You
Roger - Centerville, OH
From the intitial phone call to the thank you for your help, the word professional best describes my experience.
Jerry - Eaton, OH
Very nice man.
Jill - Lebanon, OH
Fantastic service very professional
Larry - Bellefontaine, OH
Company very nice to work with Steve was very knowledgeable explained the problem and everything else he checked on my refrigerator
Crowe - Dayton, OH
Friendly and professional
Deanna - Bellefontaine, OH
Williams - Dayton, OH
Fantastic service very professional and fixed the problem fast.
John - Troy, OH
Fixed my Oven Door Handle
Evelyn - Middletown, OH
This was the second time that someone was here to fix it. He was courteous and very respectful.
Ken - Dayton, OH
Julie - Waynesville, OH
Susan - Urbana, OH
Made sure the job was done right!
Tina - Fairborn, OH
Barbara - Medway, OH
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Gary - Moraine, OH
Efficient, dedicated technician
Patricia - New Carlisle, OH
Steve discovered the problem with the icemaker on my freezer that two previous technicians overlooked. He was very thorough and patient in the process of making sure that we would have ice once again.
Front loader LG washer repair
Robert - Kettering, OH
Courteous office personnel. Service rep called and came when stated. Located problem quickly and tech explained cause and future care for machine. As for cost, $75.00 upfront (which is ok). The hourly/repair rate seemed rather high, as rep was only in home for 25 minutes. I do not have anything to compare to though, so may be industry standard.
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
Farr - Dayton, OH
Shaun the repair specialist was great, and very knowledgeable. Chris the salesman was great and the two delivery specialists were very efficient and answered any questions.
Montie - Dayton, OH
More than we could ever expect, SUPERIOR
Helen - Middletown, OH
Steve G could not have been a finer guy. He was definitely on top of his game. Very knowledgeable, very kind, courteous, and conducted himself like a true leader. I would wish all technicians would be half as good as Steve G What a wonderful gem you have in an employee such as he. Actually you should have him train others to be more like him
Donald - Dayton, OH
Service was timely and efficient.
Roger - Tipp City, OH
top notch service
James - Troy, OH
Sean - Bellefontaine, OH
No surprises, very nice
Lori - Dayton, OH
Great experience, he was very nice, polite and fixed the washer! A great day! I got a 30 minute call ahead which helped so I didn't have to stay home all day waiting.
Friendly and Helpful
Curtis - Dayton, OH
He was quick to get in, diagnose the problem, and fix it. Communicated what the issue was clearly and did so kindly.
Excellent Service, very convenient
Matthew - Liberty Township, OH
Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.
Jason - Miamisburg, OH
Steve did a great job and was quick and professional.
Deborah - Troy, OH
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Robert - Springfield, OH
Joe - Dayton, OH
Was great service. Only negative was I thought the cleaning up afterward could have been better. The work done was great.
Todd - Eaton, OH
Friendly, knowledgeable, professional Tech
Bob - Miamisburg, OH
Steve recognized our problem immediately, and took the time to explain why the problem existed. He quickly resolved the problem in a very professional manner.
Appliance - Dish washer Oven- Microwave
Leroy - Dayton, OH
ge warraty great job
James - Springfield, OH
would use this place for next service and steve was great
Gallagher - Springfield, OH
William - Centerville, OH
Jack - Dayton, OH
Serviceman inspired, professional, and on time.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Trustworthy and reliable
Dave - Lebanon, OH
Walton - Lewisburg, OH
Jack - Troy, OH
Lincoln - Dayton, OH
Steve was very ,efficient fast , neat, and kind. Companies need more employees like him. I was very satisfied
Ryan - Versailles, OH
Great service, very nice
Gerald - Bellefontaine, OH
The service teck that worked on my stove new what he was doing. Very nice guy. Best service I had in a long time.
Very good service
Jeanette - Miamisburg, OH
Very good service, Steve was professional and courteous.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
3 tries a charm
Carter - Dayton, OH
1st time didn't repair the problem. 2nd time waited for parts but didn't want to pull dishwasher out for fear of tearing vinyl. 3rd time 2 people came ($100) for 2nd person plus water line clogged ($100 chg.) for 6 mo. old dishwasher under warranty. Had hoped all was under warranty with Bosch!
Samsung ice maker
Dana - Bellefontaine, OH
Very timely friendly service
Patrica - Dayton, OH
Great service Steve was very knowledgeable and polite.
Ferree - Beavercreek, OH
That’s for fixing ice maker so quickly and for telling me about the coupon in the phone book!
I received wonderful service.
Sandra - Springfield, OH
Service was set up and done quickly and Kevin was very professional and courteous.
Ludd - Dayton, OH
Waiting to hear from electrolux about the refridgerator and why its still frosting up and leaking. Kevin was great.
Carman - Dayton, OH
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
James - Versailles, OH
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Edward - West Liberty, OH
Great, professional. Follow up call was unexpected but delighted someone, wants to take time to follow up
Gallagher - Springfield, OH
Great service experience and follow-up after the service was completed.
Great service. Thanks!
Matt - Waynesville, OH
Kathleen - Centerville, OH
Service as part of a manufacturer warranty
Yellow Springs Home, Inc. - Yellow Springs, OH
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Gerber - Springboro, OH
Great professional service
REFRIGERATOR FRIGIDAIRE FFSS2614QP0 Installed ice bucket. Ok tested 10-12 times worked fine
REFRIGERATOR FRIGIDAIRE FFHT1513LW3 Checked unit over and found heater had completely melted in half and could not get evaporator fan to run. Unit needs evaporator fan heater and thermostat. No repair per Tara
WASHER FRIGIDAIRE FFLE3911QW0 Felt roller had come loose replied with high temp adhesive. Checks ok
WASHER FRIGIDAIRE GLWS1649AS2 Customer filled unit with clothes we ran it through to wash cycles and let it agitate and also let it spin out no noise everything seemed normal customer was standing there observing while I was testing it she agreed everything sounded normal.
WASHER SAMSUNG WF45H6300AW/A2 Replaced tub assembly. Checks ok
WASHER LG WM2016CW Replaced drain pump due to broken impeller. Tested. Checks ok ; used 1 4681EA2001T (DRAIN PUMP) from stock
REFRIGERATOR LG LFXC24726S/02 Replaced auger assembly. Checks ok
OVEN MAYTAG MER5765RAQ Replaced lower bake element. Checks ok.; pckd up 1 W10276482 (elmnt-bake)
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Checked unit over found that the front right corner of the refrigerator cabinet was getting condensation and leaking from around frame. Sealed unit with adhesive sealant to try and keep from building up moisture and condensation. Issue was not cause by customer looks that unit was delivered that way has had no previous work done. We believe unit was delivered that way.
DRYER MAYTAG MDE9206AYW Replaced parts listed checks ok.; pckd up 1 W10410997 (motor-drve)
HOME LAUNDRY - E FRIGIDAIRE FFLE3911QW0 Needs inner and outer tub; ordrng 1 5304500427 (INNER TUB) and 1 5304520189 (OUTER TUB)
RANGE GE JBP2DR2WW Installed new bake element oven is heating properly
DRYER KENMORE 110.680628 Installed main control unit operating properly
DISHWASHER SAMSUNG DW80J7550UG/AA 01 Installed lower spray arm assembly and spray motion motor assembly. Installed new position sensor. Dishwasher completed test cycle ok. Noise issue resolved. L1-29293007631 Jannette auth add labor
MICROWAVE SAMSUNG ME16H702SES Installed new latch assembly. Microwave working properly.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed new icemaker. Unit operating properly.
MICROWAVE SAMSUNG SMH7178STD "Checked unit over found that the unit wouldnÕt heat and turn table motor wouldnÕt spin. Needs magnetron and transformed and control board. Unit is 15 years old located in the kitchen. rqstng P&A on 1 DE26-00082A (TRANSFORMER) and 1 DE94-01120A (CONTROL) and 1 OM75P10ESHL (MAGNETRON), states that autho needed"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "22E Evaporator fan error. Found ice buildup around fan unit not defrosting properly installed a new defrost sensor and drain clip refrigerator is operating properly; used 1 DA32-10104N (SENSOR), and 1 DA61-06796A (DRAIN CLIP) from stock"
DRYER SAMSUNG DV42H5000EW/A3 Installed parts listed unit operating and heating properly
DRYER MAYTAG MED3500FW0 Customer states it take too long to dry and that the dryer gets way too hot on the cabinet. Adv cust to have the house vent clean out. Adv customer possible fire hazard.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit not dispensing cubed ice. Solenoid in auger assembly is seized. Replaced auger. Unit operating properly.; ordrng 1 DC97-12540G(TS) (AUGER ASSY)
DISHWASHER SAMSUNG DW80J7550UG/AA 02 Customer states that the unit would not drain. Customer did pull the unit out and unit start to spark and short out. Tech found that the installation was not done right. Installer did not install a stress clamp onto the electrical box on the dishwasher. Tech had to remove several inches of wire and recut the house electrical and installed a new stress clamp. Rewire the power onto the unit wire harness. Unit did not have the mounting bracket on the dishwasher. Unit was pulled out a couple of inches. Tech does want to do some test with the customer before throwing on a water valve. Service call fee good for 30 days
WASHER LG WT7200CW Customer states that the unit when starts up starts to squeak. ; ordrng 1 1111TSDN (SET OF SUPPORT RODS.)
RANGE KENMORE 362.62781 "Checked unit and found right front burner inop. Burner receptacle is shorted, burner is shorted, and infinite switch isnÕt sending full voltage to receptacle. Unit needs burner, receptacle, and infinite switch. Called and spoke with Mary Lou. Per her unit will be swapped rather than repaired. Unit is 15 to 20 years old and cost of repair is more than the value. Service fee ok."
WASHER WHIRLPOOL WTW4816FW2 "F7E1, F7E7 codes found. Both refer to rpm issues. Checked and tach is not reading input, also lid lock wonÕt lock anymore. Replaced both and ran to test. All ok. ; used 1 W10913953 (ACTUATOR) from stock, pckd up 1 W10838613 (lid lock assembly)"
RANGE GE C2S986SEL2SS Installed all provided parts. Door is flush again. All ok.
RANGE FRIGIDAIRE FEF380MXDCA Installed all provided parts and ran to test. All ok.
COOKTOP THERMADOR PCS364GLUS "Center grill was not starting. Called Jeff at techline, went thru several test. ; ordrng 1 487257 (ignition device)"
REFRIGERATOR FRIGIDAIRE PLHS267ZCB3 "Checked unit and found water filter not fully inserted into housing. This wonÕt allow any water flow to dispenser or ice maker. Installed filter properly and ran to test. Unit dispenses water fine, cycled ice maker and it fills with no issues. All ok."
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 03 Customer states that the unit is not making any ice. Ice build up was so bad that tech could not get ice container out. Customer also said that their is a humming noise in the frig compartment. Notice that the unit is not going into defrost mode. Customer has to shut down for two days Unit about 5 yrs old. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (REFRIGERATOR EVAP WALL WITH FAN) and 1 3333 (ICE CONTAINER. ) and 1 DA81-05595A (SELANT) and 1 DA82-0236TA (CLIPS) and 1 DA97-1521D (ICE MAKER)
RANGE LG LRE3061BD/00 Customer needs fan motor; ordrd 1 EAU61865302 (MOTOR)
DRYER LG DLEX7177WM "Checked unit and found heating element out of spec with high resistance. Unit also has lint build up through out. Unit needs heating element, and unit cleaned. Customer hasnÕt had exterior vent cleaned recently. Advised customer to have vent cleaned. Installed new heater, cleaned machine and ran to test. Unit heats fine now but has poor flow from the vent outside. Informed customer.; used 1 5301EL1001J (HEATER) from stock"
WASHER SAMSUNG WA40J3000AW/A2 Customer states that on a normal wash unit will not spin out. If he puts it on spin and drain it will spin out. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (LOCK)
WASHER SAMSUNG WF330ANW/XAA "Checked unit and found inner spin basket sagging/out of round causing unit to shake violently. Bearings are quiet. Unit needs inner basket, and suspension due to excessive wear. Customer does not wish to repair due to age and cost of repair."
DRYER MAYTAG MEDB200VQ1 Dropped lint screen off to customer. Took photo of screen in box at front door.
REFRIGERATOR GE TPX24BPBJ BB "Upon arrival found that water leaking from shut off valve on wall, tech able to repair valve,ran and'' checked out, unit checks ok upon departure"
REFRIGERATOR WHIRLPOOL GX5SHDXTQ01 "Removed and replace board on unit, programmed board, unit checks ok upon techs departure"
DRYER SAMSUNG DV400EWHDWR/AA "Removed and replaced motor on unit, ran and tested unit checks ok upon techs departure"
WASHER WHIRLPOOL WTW5600XW3 "F8E5 error code found. Checked unit and noise is coming from worn bearings in the gearcase. Error code says water lines are swapped. Lines are hooked up correct. Thermistor is out of range. Unit needs gearcase, drive hub, impeller screw, and harness w/thermistor; rqstng P&A on 1 W10240967 (harns-wire) and 1 W10528947 (drive hub kit) and 1 W10772621 (screw) and 1 W11035747 (gearcase)"
ELECTRIC RANGE FRIGIDAIRE FFEF3016USB "Tech was able to reset unit and get door lock back to home position, ran and tested unit, ch cos ok upon techs departure"
WASHER SPEED QUEEN AWN43RSN115TW01 "Upon arrival found that drive nut on bottom pulley not tightend all the way, tech tightened pulley, ran and tested unit checks ok"
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 "Removed and replaced cold cont oil on unit, ran and checked out, unit checks ok upon techs departure"
OVEN FRIGIDAIRE FEFL79DQF Upon arrival found that eoc not working correctly and convection motor has extreme noise coming from it; ordrng 1 CONVECTIONBLADE and 1 CONVECTIONMOTOR and 1 EOC
REFRIGERATOR GE GFFS6KKXASS Found unit needs new evap cover not sealing causing moisture build up; ordrng 1 EVAPCOVERFRIDGE
ICEMAKER WHIRLPOOL WRF555SDFZ02 "Replaced icemaker, checked tommake sure dispenser is dispensing ice ok. Hopefully this icemaker will prevent buildup of 3 and 4 cubes being harvested out at the same time because this is what is jamming the dispenser."
WASHER LG WM3470HWA Removed and replaced control board on unit but found unit now needs new pressure switch hose not sealing properly; ordrng 1 PRESSURESWITCHHOSE
DRYER ELECTROLUX EFME617SIW0 "Changed out parts, ran unit in heated time dry. Unit is tumbling and heating ok, squeaking noise is gone however still has slight rumble noise to it. Unit was extremely full of lint for no longer than they had it. Told husband to make sure that lint screen is cleaned after every load, i went ahead and vacuumed out unit and in bulkhead and blower wheel housing. Told customer to run unit and check to make sure the dryer is venting through the roof properly, however customer never stated problems heating or drying. Both washer and dryer are on pedestals assume some of the noise attributed to being on these pedestals. Unit checks ok."
REFRIGERATOR MAYTAG MFI2568AES Control brd is out but concerned it needs user interface which is NLA
REFRIGERATOR FRIGIDAIRE LGUB2642LP3 Showing error code SY CE installed new main brd and checks ok; pckd up 1 242115279 (board-main power)
DRYER SAMSUNG DV42H5200EP Found front felt seal is detaching from the drum. Will order new drum. Unit purchased 7/16 located in hallway.; rqstng P&A on 1 DC97-14849M (DRUM)
DRYER ELECTROLUX EIMED55IRR0 "Upon arrival unit door latch is broken on door, you have to hold door closed to run unit, appears they have been taping it closed. Put unit into a time high heat cycle unit is heating and venting, only let it run a few minutes. Customer claims unit produces E64 error code after about 5 minutes. Unit also needs new rollers and overall unit is in poor condition. Pics taken. Gave estimate for repairs, customer declined, will look to find another used or refurbished unit. Collected service call fee."
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC in garage TSTAT was open installed new t-stat and checks ok; used 1 5304513033 (THERMOSTAT) from stock
REFRIGERATOR FRIGIDAIRE FPHF2399PF6 "Upon arrival units lower icemaker not functioning. Checked to make sure arm was in proper place, checked for 120v coming into unit, and made sure fill tube was not frozen. Unit is cooling properly and upper dispenser and icemaker working fine.; ordrng 1 5303918493 (freezer ice maker)"
REFRIGERATOR FRIGIDAIRE FFTR1814TW6 Installed new compressor recharged and checks ok
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 "Customer claims unit is hardly making ice compared to new, maybe a couple harvests in 24hrs. Called techline to get latest info on service bulletin #RF1902 need kit part number #5303918860.; ordrng 1 5303918860 (KIT FOR FILL TUBE)"
REFRIGERATOR GE TBX18TAZDRWH "Upon arrival found temps around 55 to 60 for fresh food section and freezer reading around 40-44 degrees. Compressor is running and very hot however condenser fan is not turning and seized up. lights and evap fans are working inside unit. Bottom door shelving is damaged. Pics attached. Deductible collected.; rqstng P&A on 1 WR17X3880 (shelf,dr frnt) and 2 WR2X9144 (end cap)s and 1 WR60X187 (motor,cond.fan) and 1 WR60X275 (blade,condenser fan)"
REFRIGERATOR SAMSUNG RF20HFENBBC/US Adjusted cond fan and some of the noise could be compressor variable speed
REFRIGERATOR ELECTROLUX EI28BS65KS9 "Found water valve not opening when proper voltage is applied, installed new water valve, unit is dispensing water correctly. Unit checks ok.; used 1 242253002 (TS) (WATER VALVE) from stock"
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA in Kitchen Needs repaired per ice bulletin ; rqstng P&A on 1 DA82-02704A (IÕM SAC KIT)
REFRIGERATOR SAMSUNG RS265TDRS/XAA "Installed new evaporator heater and cover, found crack in liner behind ff evaporator. Put permagum over the crack to seal it. Unit checks ok."
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit needs repaired per ice bulletin asc20170602002 cust already paid SC & Labor on WO#62547; ordrng 1 DA82-02675A (IÕM SAC KIT)
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Installed new ice maker and separator. Unit is making and dispensing ice properly. All operations test ok.
RANGE FRIGIDAIRE LGEF3046TFH Replaced front right burner switch. Checks ok; used 1 316436000 (SWITCH) from stock
WASHER WHIRLPOOL LCE4332PQ1 Checked unit over found that the 7nit needs the main control board due to not sending power to motor. Control is NLA SINCE 2017. No repair.
WASHER LG WM4370HKA Found hot water valve not opening and dispensing water when proper. Outage is applied. Ordered hot water valve; ordrng 1 UNKNOWN(DN) (HOT WATER VALVE)
RANGE WHIRLPOOL WFE515S0EB1 Replaced hinge checks ok.
RANGE FRIGIDAIRE LGEF3046TFH "Found hot surface light staying on, found 6Ó burner has burn marks, and is open, 9Ó burner has closed connection on hot surface element sensor when cold. Ordered one 6Ó burner, and one 9Ó burner.; ordrng 1 316282000 (element) and 1 318178110 (element,surface)"
REFRIGERATOR FRIGIDAIRE FFHS2322MW2 Replaced auger motor due to not dispensing ice on crushed or cubes. Checks ok.; pckd up 1 242221501 (motor-auger)
DRYER SAMSUNG DV40J3000EW/A2 "Found door seal torn and missing half of it, ordered door seal.; ordrng 1 UNKNOWN (DOOR SEAL (LOWES PRICE))"
WASHER LG WT1301CW Checked unit over found that the unit needs a new drain pump due to broken impeller. Replaced drain pump. Checks ok.; used 1 5859EA1004G (DRAIN PUMP) from stock
REFRIGERATOR FRIGIDAIRE LFSS2312TP0 "Found light switch not turning off when pressed, ordered new switch.; ordrng 1 240505801(DN) (LIGHT SWITCH)"
WASHER FRIGIDAIRE GLWS1649AS2 Checked unit over found that the agitator had. One loose. Retightend agitator. Checks ok
DRYER SAMSUNG DV48H7400EW/A2 Replaced idler and reinstalled belt tested unit checks OK; used 1 DC93-00634A (IDLER PULLEY) from stock
DISHWASHER SAMSUNG DW80F600UTS/AA "Ordered dispenser, received main PCB cover, ordered dispenser.; ordrng 1 DD59-01001A (DISPENSER)"
WASHER LG WM3250HWA Replaced fill valve. Checks ok ; used 1 5220FR2075L (WATER VALVE) from stock
WASHER WHIRLPOOL WTW4816FW2 Checked unit over found that the actuator was short. Replaced actuator. Checks ok; pckd up 1 W10913953VP (actuator)
DRYER LG DLEX3470V Checked unit over found shorted heating element. Replaced heating element tested checks ok; used 1 5301EL1001H (ELEMENT) from stock
REFRIGERATOR SAMSUNG RF22K9581SR/AA Replaced control and evaporators due to neither fans running. Checks ok both fans running now.
MICROWAVE SAMSUNG ME18H704SFS Removed microwave. Replaced gas sensor checks ok
WASHER MAYTAG MHW5500FW1 Installed new door boot washer is no longer leaking
DISHWASHER FRIGIDAIRE KUDS24SEBL5 Dishwasher not filling with water. Removed kick panel checked water valve at checks OK remove waterline found no water coming from house to valve
REFRIGERATOR SAMSUNG RF4287HABP/XAA Icemaker not working. Control had ice off. Test cycled icemaker. Unit only filling half way. Low water pressure. Recommend replacement of filter or turning up water pressure.
WASHER GE WCVH6800J2WW Spider assembly all the wash basket has failed causing unit to vibrate violently wash basket and rear tub priced the unit out of repair
DISHWASHER KITCHEN AID KUDI02CRBS3 "Install new door latch, dishwasher door still will not stay closed. Original door seal looks to be OK and is not compromised. Dishwasher frame or tub is compromised and unable to be repaired."
WASHER GE GTW460ASJ9WW Unit wonÕt spin out. Found suspension rod come detached from tub. Reinstalled . Ran through spin cycle. Completed ok
DISHWASHER WHIRLPOOL WDTA50SAHV "Motor and sump crashed when dropped also outer stainless steel destroyed also. This is a tub job so will need additional labor; rqstng P&A on 1 W11084656 (motor-pump) and 1 WPW10455268 (sump and seal assem) and 1 WPW10681507 (tub-dishwr), states that autho needed"
REFRIGERATOR SAMSUNG RF260BEAESG/AA "8e. Imk sensor error. 22e fridge fan error 26e imk function errorInstalled ne icemaker and installed drain clip.; used 1 DA61-06796A (DRAIN CLIP), and 1 DA97-07603B (IMK) from stock"
REFRIGERATOR FRIGIDAIRE FFHT1821QB1 Freezer keeps completely frosting over perform Service bulletin RF 1405. Installed new freezer door gasket and defrost sensor harness. Installed new evaporator fan blade due to broken blade and control box. Icemaker motor will not cycle installed new icemaker. Refrigerator is operating properly; used 1 241798224 (IMK) from stock
REFRIGERATOR KENMORE 106.577037 Customer is not getting ice when he hits the paddle. ice paddle button is no longer available ASI did research through several vendors and came up with the same result part is no longer availablePart number 2305321wg
DRYER LG DLEX3370W Customer states that unit just clicks. Can hear the clicking coming from the main board. Tech did check all the fuses. In the unit. And did check ok. Customer is not going to repair unit.
REFRIGERATOR WHIRLPOOL GB2FHDXWS06 Customer had a clogged defrost drain line. Thawed out defrost drain line and installed new defrost drain line hose. Cycled. ; pckd up 1 W10619951 (drain tube)
REFRIGERATOR WHIRLPOOL GI5FVAXVL00 Customer stats that the unit is not cooling. Customer has a locked up compressor. Customer is not going to repair.
WASHER WHIRLPOOL WTW5200VQ0 Washer will not spin out. Found broken lid switch. Adjusted lid hinge to ensure proper strike point on lid switch to prevent it from breaking in future. Washer is operating properly. Unit is shaking excessively due to rusted frame and rear leg missing; ordrng 1 8318084(PW) (lid switch)
DISHWASHER KENMORE 665.163693 Installed all provided parts and ran to test. All ok.
WASHER SAMSUNG WF42H5200AP/A2 Installed all provided parts. All ok
BUILT- IN MICROW BOSCH HBLP451RUC/02 Customer states that the whole left side of the console is not working everything on the right side is unit age unknown in kitchen ; rqstng P&A on 1 1111 (STAINLESS STEEL CONSOLE ) and 1 2222 (DISPLAY BOARD)
DISHWASHER BOSCH SHE3ARF5UC/07 "Customer states that the unit is not washing, and when the customer does close the door the soap dispenser does open up and she has to close the door very slow. Customer did say not washing fine, did give customer some helpTips and did a load test to show the customer that the unit motor is washing. ; pckd up 1 645208 (dispenser)"
DRYER HAIER RDE350AW Installed new thermostat and ran to test. Unit wonÕt get to temp. Called GE and per tech I tested all thermostats. All test good. Unit needs control board. Relay wonÕt stay closed to allow unit to heat properly. Customer does not wish to replace the board and is getting a new unit.
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A "Checked unit and found ice build up around evap fan causing SY Ef error. Ice coming from leaking ice maker fill tube. Replaced fill tube, insulated around fill tube, replaced evap fan and blade. Ran to test. All ok. ; used 1 241509402 (MOTOR) from stock"
DISHWASHER FRIGIDAIRE FGHD2433KW1 "Customer states that the unit is throwing up an error code. Customer needs main board and console assy. Tech spoke to customer several times and looked up error code. Tech was not able to get parts today, so he pre order the parts. WAITING autho.; rqstng P&A on 1 154791801 (console assembly) and 1 154815601 (control)"
DISHWASHER FRIGIDAIRE FBD2400KB4A Installed all provided parts and ran to test. All ok.
REFRIGERATOR WHIRLPOOL ET1CHEXVQ01 Installed all provided parts and ran to test.
REFRIGERATOR GE TPX24BPBJ BB "Upon arrival installed new fill line from valve to imk for customer, unit checks ok upon techs departure"
WASHER LG WM2301HR "Checked unit and found spider flange for inner spin basket broken free from basket. Tub dragging and damaged front half of tub and boot. Unit needs inner basket w/spider flange, front tub, and door boot."
RANGE ROPER 2022110 "Checked unit and found broil element for upper oven shorted open, bake element for lower oven shorted open, & upper thermostat is off by almost a hundred degrees. Elements are available but I was advised by part supplier that it could take upwards of three weeks to receive the broil element. Thermostat is NLA.; rqstng P&A on 1 4351848 (THERMOSTAT (NLA)) and 1 CH1020 (BROIL ELEMENT) and 1 CH4854 (BAKE ELEMENT)"
MICROWAVE OVEN FRIGIDAIRE FFMV1645TS "Checked unit and buzzing sound is coming from the magnetron/hv transformer. Nothing loose causing vibration. Turntable motor is intermittently making a grinding sound and struggles to turn. Found wave guide cover cracked as well. Unit needs turntable motor, magnetron, hv transformer, and wave guide cover. ; ordrng 1 5304509435 (wave guide cover ) and 1 5304509440 (turntable motor ) and 1 5304509470 (magnetron ) and 1 5304509476 (hv transformer )"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Upon arrival found imk froze up on unit due to faulty install of water line, cleared issue, cleaned up all ice build up, adjusted fill tube, ran and checked out, unit checks ok"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Removed and replaced middle door on unit, ran and tested product, unit checks ok"
DISHWASHER BOSCH SHX46A07UC/21 "Upon arrival removed and replaced control on unit, ran and checked out, unit checks ok upon techs departure"
DISHWASHER BOSCH SHV57C03UC/47 "Installed parts, ran a quick wash mode for 15 minutes. Checked for leaks didnt see any, unit checks ok."
WASHER HOTPOINT HTW240ASK4WS "Replaced transmission parts. Put unit in a quick wash warm water. Unit filled, agitated, drained and spun without issue. No noticeable noises at the time. Unit checks ok."
DRYER SAMSUNG DV42H5000EW/A3 "Put unit into a time dry, high heat, no heat coming from back of unit. Checked found heating element open. Replaced element, tested, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"
FREEZER FRIGIDAIRE FFFC09M1RW Compressor is locked up contacted tech line -John- non serviceable unit file#82613393 called vendor
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Upon arrival found that freezer had a froze over drain, upon sliding fridge out copper water line busted, line needs replaced but drain has been fixed and ready to go; ordrng 1 COPPERWATERLINE"
REFRIGERATOR FRIGIDAIRE LFHG2251TF0 Installed new cont brd and EVAP fan motor and rebooted system and checks ok
REFRIGERATOR KITCHEN AID KTRS20KAWH10 Installed new drain pan
FREEZER FRIGIDAIRE FFU1464DW2 Def drain is frozen up cleaned out and put probe off the heater down into the drain
DISHWASHER KITCHEN AID KDFE204EBL4 Unit is in need of a new sump assm; ordrng 1 SUMPASSM
REFRIGERATOR SAMSUNG RS25J500DSR/AA Upon arrival found that unit has a defective evap fan motor not producing cold air to fridge side and cover needs replaced ; ordrng 1 DA97-08062A (COVER) and 1 DA97-16668A (MOTOR)
REFRIGERATOR SAMSUNG RF4287HARS/XAA Installed new DISP and checks ok; pckd up 1 DA97-08518D (DISP)
REFRIGERATOR SAMSUNG RF260BEAEBC/AA In kitchen installed bimetal ff EVAP fan assy and leak kit sealed some cracks in liner and checks ok
RANGE FRIGIDAIRE LFEF3017LBD "Installed 3 burners, unit is heating properly."
DRYER LG DLE7200VE "Installed new idler pulley, unit is working properly, all operations check ok."
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Installed new ice flap, unit checks ok."
REFRIGERATOR KITCHEN AID KRFF507ESS01 In the Kitchen repairing per bulletin W11329116; rqstng P&A on 1 W11332011 (CONT BRD) and 1 WPW10501260 (cover-evap)
OVEN WHIRLPOOL WOS11EM4EW01 Ordered new glass; saved tckt
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Installed new defrost sensor and leak kit, found freezer not cooling properly. Only top 25% of freezer evaporator has a frost pattern. Compressor was making loud rattling noise. Needs compressor, dye filter to check for refrigerant leak.; ordrng 1 12345 (COMPRESSOR) and 1 12345 (DYE DRIER FILTER)"
WASHER SAMSUNG WF45K6500AW/A2 "Found door not latching properly, door is not lining up with the door catch. Ordered door. ; ordrng 1 DC97-18977K (DOOR), used 1 DC64-00519D (TS) (LOCK) from stock"
HOME LAUNDRY ELE FRIGIDAIRE FFLE3911QW0 Installed new main board on the back and door lock. Cycled unit. Installed new washplate due to being striped. Cycle.d
REFRIGERATOR FRIGIDAIRE PLHS39EESS9 Checked unit over found that unit wasnÍt going into defrost. Needs control and defrost Bi-metal. No repair per customer
DISHWASHER SAMSUNG DW80J3020US/AA Unit shuts down mid cycle. Needs control and door seal.
WASHER SAMSUNG WV60M9900AV/A5 Checks unit over found drain pump wire pinched and would intermittently blow breaker. Fixed wire and zip tighter out of the way. Checks ok.
RANGE FRIGIDAIRE LGGF3043KFC Right front burner not working properly. ; ordrd 1 FR5303935233 (REGULATOR)
DRYER LG DLEX4370K Unit making squealing noise from cabinet at left front foot. Tightened screws that hold foot to bottom of cabinet. Ok
WASHER WHIRLPOOL 0 Replaced cam set and coupler. Unit may need to have transmission replaced also Unit is spinning in spin cycle now.
WASHER WHIRLPOOL WTW4800XQ4 Needs tub supports. Obviously bad. ; rqstng P&A on 1 W10780048 (TUB SUPPORTS)
WASHER WHIRLPOOL GHW9250MT0 Replaced control board. All buttons working Ok
REFRIGERATOR SAMSUNG RF4267HAWP/XAA Replaced freezer drain tube. Cust to clean behind unit. Left out so they could. Also cut will defrost so drain pan will be clear. Part from a/ 5 truck stock ; ordrng 1 DA9704049E.T.S (DRAIN TUBE T.S.)
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Called tech line - Bruce- ice build up in room - order ice chute assy per tech line; ordrng 1 W11188517 (CHUTE)
REFRIGERATOR KENMORE 596.516721 Installed new Compressor and re-charged in unit checks OK
REFRIGERATOR SAMSUNG RS261MDWP/XAA Installed new icemaker the motor was locked up on old one and checks ok; used 1 DA97-08059A (ICE MAKER) from stock
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Unit needs repaired per the ice bulletin; ordrng 1 DA82-02367A (CLIPS) and 1 DA97-13015C (GASKET) and 1 DA97-13718C (IMK) and 1 DA97-14504C (BUCKET)
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Customer states that the refrigerator is not going into defrost mode. Customer has to unplug the unit Wednesday night. Parts are being shipped to tech. Tech reschedule appt for Friday at 6:30; ordrd 1 FR5304510307 (BOARD) and 1 FR808062701 (BI METAL)
WASHER SAMSUNG WF42H5200AP/A2 3-e. Needs main board. Cust to have unit unshackled..reschedualing before we order anything more. Talked to tech line on this one they said to order main and or wire harness. ; saved tckt
DISHWASHER BOSCH SHP65T55UC/07 Reinstalled power button. Checks ok.
REFRIGERATOR LG LSC27925ST Adjusted doors and leveled unit. Checks ok.
REFRIGERATOR FRIGIDAIRE FGHD2866PFJA Replaced icemaker. Checks ok; used 1 243297607 (IMK) from stock
WASHER GENERAL ELECTRIC GFW450SSM1WW Reset control and instructed customer on usage and loading and how the machine will run and shake a bit. Found rear shock had come loose and unit was not spinning properly. Reinstalled shock correctly.
WASHER WHIRLPOOL WET4027HW0 Installed new pulley shield. Test ok.
DRYER ELECTROLUX EIMED55IIW0 Replaced heater and cleared blower housing and lint filter areas. Run and checked ok
DISHWASHER GE GDF520PSF2SS "Customer unit was not starting properly. Suspect door latch, adjusted as needed. Tested all buttons on interface, quick test in light, normal and auto sense mode. Unit fills, washes and drains without issue. Told customer to continue to monitor. Unit checks ok."
REFRIGERATOR SAMSUNG RF260BEAEWW/AA "Replaced parts as needed, checked to make sure all board connectors in place properly, put unit in power freeze and cool. Lights, fans etc all working. Used bath towels to wipe up water from having customer leave unplugged for 48hrs. Unit checks ok, asked customer to advise over time."
REFRIGERATOR FRIGIDAIRE DFHS2313MFKA "Arm bent on IMK & solenoid is sticking & auger motor intermittently turning & checks ok; used 1 241675704 (SOLENOID), 1 241798231 ("
WASHER WHIRLPOOL WTW5200VQ0 Needs lid switch and timer knob; ordrng 1 LID SWITCH and 1 TIMER KNOB
RANGE FRIGIDAIRE FGEF3059TFH "Unit door would not close, had to adjust hinge bracket on unit screws had come loose. Unit checks ok."
DISHWASHER SAMSUNG DW80J3020US/AA Unit constantly filling and draining. Found faulty case assembly. Installed new case assembly. Unit running ok; ordrng 1 DD82-01111A.(TS) (CASE BREAK)
WASHER MAGIC CHEF MCSCWD20W3 "Unit will not drain. Pump is not running. Found wire pushed from drainpump connector. Secured wiring, washer is now draining ok."
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA Installed sensors damper assembly and control board rebooted system and checks OKq
RANGE WHIRLPOOL WFE715H0ES0 "Replaced control pcb, checked cooktop, bake and broil functions. Unit checks ok, no error codes."
REFRIGERATOR LG LTCS24223D/03 "Unit leaking water from rear of unit from manufacturer port where insulation is filled. Defrost drain issue, frozen over and clogged drain. Cleared drain. If issue continues need to contact manufacturer."
WASHER AMANA NTW4516FW0 "Unit is not agitating. Found broken splutch assembly. Shifter not fully shifting causing damage to splutch. Replaced both items . Washer is agitating properly ; used 1 W10721967 (PW) (SPLUTCH ), and 1 W10913953 (PW) (ACTUATOR) from stock"
REFRIGERATOR U-LINE n/a Needs fan assembly. No longer available.
REFRIGERATOR MAYTAG MSD2655HEW Unit not cooling properly. Compressor is not pumping refrigerant.
OVEN SAMSUNG ELECTRON NX58K3310SB/AA Bake element is not heating. Igniter is glowing but there is sporadic operation recommend main control and igniter; rqstng P&A on 1 DE94-03595B (CONTROL) and 1 DG94-01012A (IGNITER )
REFRIGERATOR WHIRLPOOL EHT201VKCR0 "Unit not cooling, no frost pattern and fan isnÍt running. No repair per NSA."
RANGE WHIRLPOOL WFG505M0BW0 "Customer claims unit not igniting as it should for bake or broil function. Cooktop works fine, flames look normal. Set bake to 350 watch flame sensor and unit ignited without issue. Explained this process takes a a few seconds. Placed cookie sheet in middle of oven did temp checks and show customer off temp probe read right at 348 degrees. Canceled unit, waited couple of minutes, placed unit in bake function again at 350, unit ignited again without issue, did this a couple of times and then same broil function. Each time checked ok. Ran diagnostics cancel x2 then start. 0 temp offset, 526 software version, no fault codes, showed customer unit checks ok."
WASHER AMANA LW8203W2 "Removed front panel, put unit into a rinse and spin. Unit filled, agitated and spun out without issue and no leaks. Talked to customer that lives there Jeff, is a special needs person, asked if he did his laundry yes, however spoke with landlord Kathy he has a caretaker that does his laundry. I asked Jeff to bring down clothes, i observed hat he did and noticed the clothes were not evenly distributed in the washer, i let him start in normal mode. Unit agitated fine then proceed to move onto the rinse and spin. Noticed when unit first spinning the tub was way off balance and stops. Proceeded again, same result. Opened lid and showed Jeff he needed to redistribute the load evenly. Once we did that the unit continued to spin out no issue, no leaks. Took several pics and video of basement and process suspect drainage issues and water issues as well. Call and spoke back to Kathy and explained in detail, unit checks ok. If further action Kathy said she would tell them
REFRIGERATOR GE GFE28GSKSS Needs more work... ; schdld next appmnt for 4/19 FRI !
REFRIGERATOR LG LFX25973D Replaced icemaker due to no ic production. Talked with safe ware and they will not cover the door peeling due to being a cosmetic issue.; ordrng 1 AEQ72909602(TS) (ICE MAKER)
DRYER AMANA MEDC400VW0 Replaced parts listed. Checks ok.
WASHER MAYTAG MHW7100DC0 Found drain pump bad on unit has voltage but wonÍt runWill not drain the water from the tub; ordrng 1 W10605427 (pump-water)