Local Reviews
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Randall - Pleasant Hill, OH
Great service and helpful advice!
Above and beyond
Gilliland - Springfield, OH
The best service.thank you!
Tim knew exactly what the problem consisted of and correctly diagnosed the repair.
Thomas - Dayton, OH
Quck service, problem solved quickly
Lawson - Germantown, OH
very easy to contact. they contacted me quickly and the matter was handled in a short amount of time.
Great experience
Marc - Springfield, OH
We had a not so good experience the last time we used them but this was amazing because of Steve and his willingness to accommodate us. Thank you!
Dryer fixed
bdayton2 - Dayton, OH
Tech was very knowledgeable and knew exactly what the problem was within minutes. The Repair was done quick and problem fixed. I would definitely recommend them
Professional service
Renee - Dayton, OH
Very professional demeanor, very efficient, obviously know their trade....thanks!
Home owner
Cook - Laura, OH
Great service
Great service
Casdorph - Englewood, OH
Very professional
Kenneth - Dayton, OH
Service personnel showed up on time. Very knowledgeable about my wash machine great job.
Very helpful,knowledgeable and friendly
Paul - Springfield, OH
Not a good experience
Dustin - Fairborn, OH
Had a issue with the first tech scratched my refrigerator and broke the bezel around the water dispenser. The second tech came out and still had an issue with the ice dispenser not working. They did fix the issue and gave me the parts free. The level of professionalism was lacking but I am greatful they resolved the problems caused by the other tech.
Great service
Sharon - Dayton, OH
I like that the tech asked for details and model number so he could make sure he had part with him . He also explained why this failure was not the part recently replaced- I doubted the previous tech from another company. He also told how to solve another problem on the other freezer- also serviced by that company. Tech was professional and polite- showed up when he said he would. Left the area clean. I would use your company even if LOWE’S warranty wasn’t paying.
Jessica
Jessica - SUGARCRK Township, OH
Very professional young man.
ICE MAKER
Robin - Versailles, OH
Repair Man was very professional He new exactly what he was doing Had ice maker fixed quickly He was very nice!
Tom
Tom - Springfield, OH
Great experience!
Nancy - Springboro, OH
Great service
Denny - Jamestown, OH
Service
Roberts - Centerville, OH
Tim called prior to arrival, as requested. Very informative and knowledgeable.
Kathleen
Kathleen - Dayton, OH
Serviceman was great
Good service
Bailey - Moraine, OH
Doe Doe
Doris - Dayton, OH
Fantastic service. The service rep is very knowledgeable and had our problem fixed in a very short amount of time.
Gary survey
Gary - Centerville, OH
Good. Tim the tech is efficient and knowledgeable.
Courteous and knowledgeble
Haller - Dayton, OH
job well done
Jim - Brookville, OH
Worked to fix the refrigerator
Marge - Dayton, OH
He did a nice job
Friendly service
Tester - Greenville, OH
Competent, friendly service.
David
David - Dayton, OH
Very nice and was great with information. Was very helpful
Forbo
Forbes - Bellbrook, OH
Amazing service. Fast and professional.
Heidi
Heidi - Tipp City, OH
Great service
Michelle
Campbell - Washington Township, OH
Great service, fast repair.
Great Service
Johnny - Dayton, OH
fixed washer
Linda - New Carlisle, OH
They are great came quick, ordered the part and came quickly to fix it, I will definitely use them again
Ice Maker and cooktop issues
Zack - Xenia, OH
Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.
Kevin M.
REFRIGERATOR FRIDGIDAIRE LFHB2741PFBA Unit need DISP brd and air handler kit for ice maker and auger; rqstng P&A on 1 5303918784 (Air handleral) and 1 241816602 (Auger) and 1 241829001 (Couplin) and 1 5304493604 (Fan) and 1 242058229 (Disp)
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 Ice maker wasnt advancing enough to kick cubes out replaced ice maker ; ordrng 1 243297609 (Icemaker)
Tim R.
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF Replaced door switch that was shifted and adjusted door.; used 1 5304509459 (Door switch) from stock
Tim R.
WASHER LG WT1701CV Tightened down rotor. Checks ok
Tim R.
WASHER MAYTAG MVWB750YW0 Checked unit over found wires from drain pump disconnected. Reconnected wires and put into spin cycle. no power going to the drain pump. Unit needs new control. No repair per customer.
Tim R.
REFRIGERATOR KENMORE 106.589647 Checked unit over found that the evap fan had ice around it. Cleared fan and fan started running. Checks ok
Steve M.
WASHER WHIRLPOOL WTW5000DW3 Installed and calibrated new control board. Unit checks ok
Steve G.
DISHWASHER KENMORE 665.13543N410 Install new sump assembly and install new board cycled unit test OK
Tim R.
WASHER LG WT1101CW Instructed customer on affresh and using white vinegar in the washer. Only other repair is disassembling unit and cleaning out build up. Customer doesnt want to do that.
Steve G.
DISHWASHER GE GDT535PSM0SS Install new inner door panel and top cancel test OK
Tim R.
WASHER LG WM2101HW Needs stator and rotor. Customer isnt repairing and is looking for receipt.
Tim R.
WASHER-DRYER COM LG WKEX200HWA Instructed customer on usage
Tim R.
WASHER WHIRLPOOL WFW87HEDW0 Checked unit over found at the front door seal was leaking. Unit needs new door seal. Customer wants to think about repair.
Shawn H.
RANGE LG LRE30453ST/02 Installed all provided parts and ran to test. All ok. Units is heating properly and preheated within 11 minutes.
Shawn H.
DOUBLE WALL OVEN KENMORE 790.4025341 Installed fan assembly and ran unit to test. All ok. Fan is operating as it should and no more error codes.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Installed new icemaker, main control board auger motor assembly and Y clips. Sealed ice room with silicone and adjusted rear waterline"
Shawn H.
WASHER MAYTAG MVWB766FW1 "Installed all provided parts, calibrated and ran to test. All ok no more out of balance."
Steve M.
DISHWASHER MAYTAG MDB8959SFZ4 Start button will not depress properly removed console to find touchpad assembly unclipped from console. Reattached touchpad unit checks OK
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RFG297AABP Inspected unit and found the fresh food section an average of 46° and the freezer section an average of 10°. Customer stated the freezer has been getting warmer than normal over the past week. Checked amp draw and it pulled above 5.0 for about 15 seconds than dropped below .50 and the compressor ran for less than 6 minutes before shutting off. Compressor is failing. Due to the condition of the home company will not return.
Shaun S.
DISHWASHER BOSCH SHP878ZD5N/01 Reinstalled dishwaher for customer unit checks ok
Kevin M.
REFRIGERATOR MAYTAG MF12569VEB2 Installed new fill tube ran thru cycle and ran thru need to give 24-48 to make ice
Steve M.
DRYER MAYTAG LDE7304ACE Motor start windings are going bad. Motor needs replaced. Recommend blower wheel and housing. Parts no longe available
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2740PSEA Ran unit thru diagnostics found ice room fan motor not working to circulate air in room replaced and checks ok; used 1 5304493604 (Fan kit) from stock
Steve M.
WASHER HOTPOINT HTW240ASK5WS Found loose connection on mode shifter not allowing unit to shift properly. Secured connector.
Shaun S.
REFRIGERATOR KENMORE 795.76203.901 Removed and replaced switch checks ok
Steve G.
DRYER SAMSUNG DV45K6200EZA3 "Installed new idler pulley, also cycled unit and found that the unit has cabinet noise. ; (created new UIS, deleted prior attachment to UisID 26569), used 1 Dc93-00634a (Idler pulley) from stock"
Shaun S.
DISHWASHER SAMSUNG DW80M2020US/AA 00 "Upon arrival found that unit had clogged drain hose, tech cleared hose ran and tested several times, found unit draining just fine now"
Steve G.
DRYER - ELECTRIC GENERAL ELECTRIC GTD33EASK0WW Customer states that the unit is making a banging noise. Inspect the inside of the drum and around the glides. Load test the unit.
Steve G.
WASHER WHIRLPOOL WTW5000DW2 Customer states unit just runs install new main board calibrate cycle test OK
Tim R.
DISHWASHER FRIGIDAIRE NO MODEL 1/18/21 Checked unit over found that the unit needs a new wash motor and drain pump due to not cleaning and very loud when draining. Unit is about 15 years old in the kitchen stainless steel. No way to come up with parts due to missing tag. Customer paid previous company for deductible.; rqstng P&A on 1 ##### (Wash motor) and 1 ##### (Drain motor)
Tim R.
DISHWASHER MAYTAG MDB7749AWW2 Checked unit over found that the unit had no display. Power going to the control board but nothing coming out of control board. Upper spray arm is missing in the bracket that is attached in the tub is also broken off and missing. Unit needs control board and control panel. Unit also needs complete tub assembly and upper spray arm. Unit is about 15 years old in the kitchen. Pictures of broken piece are attached; rqstng P&A on 1 W10811150 (Control panel) and 1 W11202746 (Control board) and 1 W10412852 (Tub) and 1 8193983 (Spray arm)
sam.robertson@authorizedco.com
RANGE KITCHEN AID KFGD500ESS03 "Inspected unit and found the back right burner misaligned and the gas line not aligned with the orifice. Removed and made adjustments to the line. Ran a test cycle, all checks OK."
Kevin S.
DISHWASHER FRIGIDAIRE FGID2468UF0A "Upon inspection did not get the unit to act up once. Customer doesnt use it much, they claim they never really go it to work.. unit latches ok. Unit cycle buttons working properly and starts and cancels just fine. Showed customer and had her do it. Idk if they are loading something incorrectly or what."
sam.robertson@authorizedco.com
WASHER GE GTW680BSJ4WS "Installed the drain pump and ran a test cycle. The unit filled with water, agitated, drained and spun without any issues. All checks ok."
sam.robertson@authorizedco.com
MICROWAVE SAMSUNG DW80R7061UG Inspected unit and found a large amount of gunk and food built up down by the sump filter. Remove the filter and cleaned it. It appears glass or some type of sharp object has punctured part of the filter damaging it is not covered under normal wear and tear. Found the unit not level and leaning severely to the left which is causing the unit to leak at the front of the door. Made adjustments to the door gaskets to allow to seal up properly and level the unit. Photos attached.
Steve M.
WASHER GE GTW465ASN1WW "Washing machine is not shifting into agitate or spin during the correct part of the cycle. Believe that the washer is spinning out while there is water in the tub without draining it causing unit to flood basement. Recommend new control board and mode shifter; ordrng 1 WH05X25036 (Mode shifter), ordrd 1 WH22X29556 (Control)"
Brad A.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA "Found ff evaporator drain clogged and frozen, defrosted drain and cleaned out debris, unit is draining properly. All operations test ok."
Tim R.
WASHER ELECTROLUX EFLS627UTT0 "Need upper conveyor, lower case for dispenser and guides. Also leaking at valve.; rqstng P&A on 1 5304514790 (Valve) and 1 5304514794 (Conveyer) and 1 5304514782 (Lower case) and 1 5304514781 (Draw guides)"
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE LGHX2636TFB "The customer said the unit is making a loud humming/clicking noise randomly through out the day. I inspected the dampener door, freezer fan, and found no abnormal sounds, the compressor was running and heard no abnormal sounds. Attempted to pull the unit out from the built in cabinet but was unable to due to both sides of the refrigerator bowing out (appears to have been over filled with insulation). This tight fit will cause poor air circulation to the compressor and condenser causing early part failure. Info provided to the customer. Photos attached of the bowing."
Shawn H.
ELECTRIC RANGE FRIGIDAIRE FPEC3085KSB Upon arrival customer stated that left rear burner comes on when switch is in off position. Inspected unit and found no signs of loose connections or moisture. board is shorting out causing burner to come on. Unit needs potentiometer board. ; ordrng 1 316543602 (Potentiometer Board)
Shawn H.
WASHER MAYTAG MVWX655DW1 Upon arrival customer stated that unit is slow to fill and wont finish cycle. Ran diagnostics to test. Nothing but lid lock will function in test mode. No errors present either. Ran in normal cycle and unit will start and fill but is slow. Nothing blocking water valves but they arent opening fully. Suspect issue is from control but want valve on hand. ; rqstng P&A on 1 W11116592 (Pcb) and 1 Unknown (Water valve assembly)
Steve M.
WALL OVEN MAYTAG CWE5800ACE Lower bake element shorted out and needs replaced; ordrng 1 WPY04000066 (Bake element ..)
Shaun S.
DRYER AMANA NED4655EW1 Unit needs a new timer installed need to contact Nick for approval ; saved tckt
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR2021TD0 Icemaker was leaking Replaced icemaker and adjusted fill tube and checked OK; used 1 241798224 (Icemaker) from stock
Brad A.
RANGE GE JBS55DM2WW "Found bake element open, not heating, installed new element, unit is heating properly, amount approved by Jennifer Babros."
Kevin M.
REFRIGERATOR GE GFE28HSHESS Installed new ff fan assy cleared out def drain and defrosted EVAP coil and cleared out icemaker was clogged up
Steve G.
REFRIGERATOR SAMSUNG RF23J9011SR/AA 07UNI Unit is not making ice. Da8; ordrng 1 Da82-02642a (Ice maker upgrade kit) and 1 1111 (Ice container)
Steve G.
WASHER SAMSUNG WF350ANR/XAA 07 Last time out installed new pump assy. Customer states that the unit in the bedding setting the unit stops. Customer has to power off and hit rinse and spin and unit does work. ; ordrng 1 1111 (Main board.)
Shaun S.
REFRIGERATOR FRIGIDAIRE FFSS2314QEBA "Upon arrival found that unit is giving anSY EF error code, unit needs a new main board along with new evap fan motor ; ordrng 1 5304497976 (Board) and 1 241509402 (Evap motor)"
Shawn H.
COOKTOP LG LCE3010SB/03 Installed all provided parts but board ordered is missing a connector for the left front burner. Have part number off old board. Reinstalled old board and new fan. Please reorder board. ; ordrng 1 EBR84545109 (Main PCB)
Steve G.
RANGE SAMSUNG NE58K9430SS/AA ;customer is getting a electrical burn smell. ; ordrng 1 1111 (Main relay board behind the display.)
Kevin M.
REFRIGERATOR LG LFCS27596S/01 1-2 yrs in Kitchen Unit is hooked up to reverse osmosis not enough water pressure to unit customer will need a plumber
sam.robertson@authorizedco.com
REFRIGERATOR KITCHEN AID KSRS25QGWH01 Inspected unit and found the condenser fan had failed. Also found the ice door chute not opening properly and the dispenser assembly not responding. Ordering parts. The unit is 22 years old and located in the kitchen; rqstng P&A on 1 W10822259 (Condenser fan motor) and 1 2180396(NLA) (Dispenser assembly) and 1 W10224328 (Spring) and 1 2196195 (Hinge clip) and 1 W10823377 (Door Shute kit) and 1 WP2180259 (Dispenser level)
Brad A.
DRYER SAMSUNG DVE45N5300W/A3 "Found unit not heating properly in normal setting, installed new control, unit is heating properly."
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFHB2750TD7 Inspected unit and found a failed icemaker. Ordering parts; ordrng 1 243297609 (Icemaker)
Kevin S.
WASHER GE GTW460ASJ7WW "Units transmission is squeaking, video taken. Unit will need replacement transmission, also leaking oil from transmission. Unit has that difficult agitator to get off as well.; rqstng P&A on 1 WH38X27335 (Transmission), ordrng 1 WH02X24374 (Screw) and 1 WH01X24697 (Belt)"
Kevin S.
MICROWAVE FRIGIDAIRE FGMV176NTFC "Customer claims when unit was running, also cooking on cooktop and baking it just stopped working, no power. Power outlet is good, bottom cavity fuse and tstat ok, ceramic fuse good, magnetron fuse ok. Checked wiring ok, found monitor switch read shorted closed. Also found upper cavity fuse open. There is no display at this point but we cant test until we replace upper cavity fuse and monitor switch. ; ordrng 1 5304509449 (Upper cavity fuse) and 1 5304509459 (Monitor)"
Kevin S.
WASHER LG WM4370HKA "Customer issue not draining and spinning out. Removed water, checked clean out, unit is a front loader. All was clear, drain pump is bad.; ordrng 1 4681EA2001T (Drain pump)"
sam.robertson@authorizedco.com
WASHER LG WM4270HWA Found the stater damaged inside the box not able to be installed. Ordering new part under parts warranty.; ordrng 1 4417EA1002Y(PW) (Stator (PW))
Shawn H.
DISHWASHER GE GDT695SFL3DS Upon arrival customer stated that unit ran for 14 minutes then shut down. Put into diagnostic to check for errors. CMS trip fault. Heater active at time of fault. Removed unit and inspected heater. Found small leak at heater o ring causing water to short the heater. Unit needs heater assembly. ; ordrng 1 WD05X24776 (Heater)
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHS2342LF5 Removed and replaced water valve ; ordrng 1 242252702 (Triple valve)
Brad A.
WASHER MAYTAG MAVT546EWW "Found drain pump not turning properly, installed new pump, unit checks ok."
Kevin S.
HOME LAUNDRY - E LG DLEX8100V "Replaced display board but unit still not working. Called back into LG techline, said to replace main control. Got part number from tech. ; rqstng P&A on 1 EBR76519513 (Main control), states that autho needed"
sam.robertson@authorizedco.com
MICROWAVE LG LMV1831BD/00 Wrong part. Ordering correct part.; rqstng P&A on 1 444444 (Main board (located behind the control panel))
Brad A.
DRYER MAYTAG MEDC465HW0 "Customer claims unit would not come on, tested unit, unit heats and cycles properly, all operations test ok."
Kevin M.
REFRIGERATOR GE GTS19KGNBRWW Unit has good frost pattern ordering new sencor and EVAP fan mtor; ordrng 1 WR60X31122 (Fan motor) and 1 WR55X31113 (Sencor)
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHS2342LF5 Removed and replaced water valve ; ordrng 1 242252702 (Triple valve)
Brad A.
WASHER MAYTAG MVWC465HW2 "Found unit has error code for long fill no fill, tested water valve assembly, checks ok, recalibrated unit, unit is working properly."
Kevin M.
REFRIGERATOR SAMSUNG rf28hmedbww/aa Ice maker is freezing up and ref door is rusting out; rqstng P&A on 1 DA82-02673a (Ice maker kit) and 1 Da97_14474c (Container) and 1 Da97-12540g (Auger) and 1 LeftffdoorWhite (Door)
Brad A.
DRYER WHIRLPOOL WED6600VW0 "Installed new control, unit is working properly."
Tim R.
DRYER FRIGIDAIRE FER641FS0 Replaced start switch. Checks ok
Tim R.
DRYER KENMORE 110.626221 Checked unit over found that the lint screen was completely packed with Lent. Looks like it has not been cleaned out for several weeks. Instructed customer that they have to clean the lint screen after every use. Also that they have to get their venting fixed and it must be vented outside. I did tell her we would not come back out to service this thing unless she had vented to the outside.
Tim R.
WASHER WHIRLPOOL LHA5700W1 357729 needs new pump. Checked unit over found that the drain pump was draining even when the unit was agitating. The unit needs a new drain pump because the shifter inside the drain pump has gone bad. Drain pump is no longer available. There is nothing we can do to repair this unit at this time.
Tim R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced wash motor. Checks ok
Tim R.
DISHWASHER KITCHEN AID KDHE404DSS0 Replaced drain pump. Checks ok
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Install upper icemaker kit sealed ice room and adjusted waterline. Also installed new blower icemaker assembly all components operating properly
Shaun S.
OVEN BOSCH HBL5760UC Removed and replaced board unit checks ok ; used 1 12022212 (Board) from stock
Shaun S.
DRYER SAMSUNG DV42H5000EW/A3 "Removed and replaced element on unit, gave rob est was ok over phone ; pckd up 1 Sude486a (Element)"
Shaun S.
RANGE KENMORE 911.452881 Removed and replaced thermostat
Shaun S.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Removed and replaced board
sam.robertson@authorizedco.com
OVEN FRIGIDAIRE FGEW3066UDB "Installed parts, ran a test cycle in the unit heated properly without any issues or error codes. All checks OK."
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL GD5DHAXVY00 Installed motor and ran a test cycle. all checks OK
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Inspected the unit and found ice built up around the freezer evap fan and causing it to make a loud noise. Clear out ice and ran a test cycle. All checks ok.
Tim R.
RANGE SAMSUNG NE59J7850WG/AA "All elements are heating properly. Unit has had the control and sensor replaced already unit was reading about 15 degrees off. Recalibrated temp to compensate for difference. Let customer know there is nothing elses we can do. Informed them to call Lowes to get a second option"
Tim R.
DRYER SAMSUNG DV42H5200EW/A3 Replaced idler and greased rollers. Checks ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
RANGE GE JB900K0K2CC Checked unit over found oven temperatures is off 20 degrees. Recalibrated and reset control. Oven now heating properly. Checks ok
Tim R.
WASHER SAMSUNG WA45M7050AW/A4 Cleared water valves. Checks ok
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new cont brds and wiring in cabinet shorting out called HBW-Jalen cust will here back from HBW within 3-5 days
Tim R.
WASHER LG WT4970CW Need rotor and stator. No repair due to cost
Kevin M.
REFRIGERATOR GE GSL25JFTCBS Thawed out line in door and checks ok if it doesnt fix cust would need to replace door
Steve M.
DRYER KENMORE 796.81962.710 Measured temp at thermistor room temp not running. 61.5 degrees. Back probed thermistor 14.2k ohm. = 60 degreesUnit checks ok. Home is 3 venting. Causing issue.
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWG Installed garage kit and informed customer kit may only be good down to 35°; used 1 5303918301 (Garage kit) from stock
Steve M.
DRYER AMANA NED7200TW Unit not heating due to open heating element. Replaced and tested. Unit ok; used 1 DE486A (Heater) from stock
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Installed new icebucket. Bucket broke; used 1 DA97-14474C (Icebucket) from stock
Brad A.
OVEN MAYTAG MEW6527DDW "Installed new element, unit checks ok."
Steve M.
DISHWASHER WHIRLPOOL WDT710PAHW1 F6E2 error code in history. Disabled heating function. Reset dishwasher by running through for diagnostic cycle. All components check OK
Steve G.
REFRIGERATOR FRIGIDAIRE FGHB2868TF7 Manufacture sent the customer a new unit. When they delivered the unit the unit was damage. Pictures attached. Spoke to Gaety. Case number 84211358
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 06 Unit is leaking. Found the defrost drain hose was clogged. Thawed out drain line.
Tim R.
WASHER LG WT1701CV Replaced stripped out agitator and removed steel coupler that had come out of agitator.; ordrd 1 AGZ72909711 (Agitator)
Tim R.
DISHWASHER FRIGIDAIRE FDSH450LAF1A Needs water tank; ordrng 1 A01087405 (Water tank)
Tim R.
RANGE FRIGIDAIRE n/a Checked unit over found that the unit needs a new bake element. There is no model and serial tag for this unit so theres no way to come up with correct bake element. Did attach pictures of the unit. About 50 years old in kitchen ; rqstng P&A on 1 #### (Bake element)
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWG Freezer air tower is frosting up not allowing customer to adjust temperature. Recommend performing service bulletin RF1202 And installing new cold control; ordrd 1 5303918597 (Frost kit) and 1 241537103 (Cold control)
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Water flow to icemaker is low not allowing it to make full-size ice cubes now the icemaker is unable to eject the ice cubes. Recommend replacement of water valve; ordrng 1 W10420083 (Water valve..)
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 02 Unit is leaking on floor ; ordrng 1 1111 (Ice container) and 1 2222 (Ice maker assy up grade kit)
sam.robertson@authorizedco.com
DISHWASHER BOSCH 63013993012 Inspected unit and found it not draining. Check the filters and clean them. Check the drain pump and found pieces of plastic in the drain pump causing the issue. Cleared the drain pump and ran a test cycle. All checks OK
Steve G.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Unit is not making ice. ; ordrng 1 W10884390 (Ice maker)
Steve G.
WASHER LG WT7300CW Customer is getting an E6 error code. ; ordrng 1 1111 (Stator) and 1 2222 (Rotor)
Steve G.
REFRIGERATOR SAMSUNG RF28R7201SR/AA Ice maker is not frosting up and leaking. ; ordrng 1 1111 (Ice container) and 1 2222 (Ice maker upgrade kit)
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR1835VS0 Refrigerator light stays on. Found that the gasket is not staying in the grove of the liner. ; ordrng 1 5304523138 (Grey gasket) and 1 5304522121 (Stainless steel door.) and 1 5304522187 (Grey cap)
sam.robertson@authorizedco.com
WASHER LG WT1101CW Inspected the unit and found the drain pump making a loud clicking sound.
Steve G.
RANGE WHIRLPOOL WFE550S0HZ1 Unit is not starting up. Found that the terminal block had a small fire. Found that when the cord was installed the 3/8 nut as stripped and cause the unit to arc. Customer is getting a new cord. ; ordrng 1 W10245259 (Terminal block) and 3 W3400029 (Nut)s and 3 W3400016 (Screw)s
Shaun S.
DRYER FRIGIDAIRE FASE7073LA0 "Found that motor is making noise as it runs, will need a new motor blower wheel and housing; ordrng 1 Motor and 1 Blower wheel and 1 Housing"
sam.robertson@authorizedco.com
RANGE SAMSUNG NE594R0ABSR/AA Installed parts and ran a test cycle. The unit heated without any issues and the contact fan was quiet while running. All checks OK.
Kevin S.
DISHWASHER FRIGIDAIRE FGHD2433KW1 "Drain pump bad, replaced with new truck stock. Drainage lines all clear, also showed customer how to remove and clean screen. Unit checks ok no leaks.; used 1 A00126401 (Drain pump) from stock"
Shaun S.
DRYER SAMSUNG DV40J3000EW Unit needs new board heat ; ordrng 1 Heat relay board
Kevin S.
OVEN WHIRLPOOL WFE770H0FZ2 "Customer claims when hitting rapid preheat it will preheat but not signal and say its ready. Upon trial and error, looked at the manual, and hit rapid heat and manually put in the temp at both 375F and a 350F. Each time appeared to work. Oven dings and display says to insert food. Told customer when using that setting to manually key in temp. Before hitting start. Unit checks ok, checked temps with infrared, good."
Shaun S.
DISHWASHER BOSCH SHP878ZD5N/01 "Replaced drain hose on unit, customer wants facia replaced due to being scratched up also wants another drain hose that he will pay cod for ; ordrng 1 Facia and 1 Drain hose"
sam.robertson@authorizedco.com
WASHER LG wm3001hpa Inspected the unit and found the gearcase making a loud grinding noise. Inspected the back and found damage to the motor and rotor. Checked control board and it is not responding to commands and beeping. Ordering parts. The unit is 14 years old and located in the laundry room. Auth for 2nd tech required. ; rqstng P&A on 1 4434ER0002D (Support spine) and 1 AJQ54138201 (Inner basket) and 1 4417EA1002H (Stator) and 1 4413ER1003A (Rotor) and 1 EBR44289802 (Board)
Kevin S.
REFRIGERATOR GE GNE25JMKGFES "Upon arrival unit was in a defrost mode for a couple of mins, then started cooling again. Took temps in freezer around 2F and fresh food 38F. Unit is running and working ok, no problems since last came out. Evap fan is running and clear, no noticeable frost buildup. Went ahead and changed out main board. Took pics, plugged in unit, compressor came on and evap fan working. Unit is cooling, told customer to keep an eye on that freezer door stays shut, and to watch out for fan running or not and or frost build up. Unit appears ok."
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL ED5KVEXV0 Inspected unit and found the water valve had failed along with the icemaker. Ordering parts; ordrng 1 W10408179 (Water valve) and 1 W10916040 (Icemaker)
Kevin S.
DISHWASHER SAMSUNG DW80K7050UG/AA "Unit has LC error for leak and not draining. Upon arrival, uninstalled unit, used wet vac removed water, checked sump area, checked drain line, used paper towel dry up water in base, checked case brake and then changed drain pump. Unit still not draining, suspect a plug in the case break. Truck stock part will not work. Consult Chris on part numbers, ordering part; ordrng 1 Dd82-01111b (Case break)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Found connection coming out of the cabinet not locking in place called tech line- John - sending pictures to Electrolux -file#84211179 and they will contact customer within7-10 days about their options
Kevin M.
REFRIGERATOR SAMSUNG RF20HFENBBC/US IMk is locked up and ff fan and drain is frozen up okd estimate per Marcus; ordrng 1 Da97-05037d (Imk) and 1 Da97-11823a (Ff fan) and 1 Da82-01415a (Leak kit)
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDSG/AA "Replacing ice maker and adjusting fill tube to ice making sealed ice room and checks ok; used 1 Da97-14474c (Container), and 1 Da97-15217d (Icemaker) from stock"
Brad A.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Installed dispenser kit, chute is still leaking water through it, unit needs new door, chute will not seal against door. Ordered door.; rqstng P&A on 1 Left ff door/ stainless"
Brad A.
DRYER MAYTAG MEDB835DW4 "Found unit not heating properly, ordered control, thermistor, and thermostat. Located in the laundry room, manufactured 11/2017.; rqstng P&A on 1 WP8577274 (Thermistor) and 1 W11133021 (Control) and 1 280148 (Thermostat)"
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Installed new main brd and rebooted system and checks ok
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Adjusted fill to ice maker if does not work will have to replace water valve (W10865826 & W11129435)
Brad A.
DRYER SAMSUNG DV40J3000EW/A2 "Found heating element open, installed new element, unit is working properly."
Brad A.
WASHER MAYTAG MVWB855DC3 "Found control not communicating with user interface, installed control, unit checks ok."
Brad A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Found fan making vibration noise, installed fan and blade, unit checks ok."
Brad A.
WASHER MAYTAG MVWC415EW2 "Found control not responding, lid will not lock, unit needs new control board and lid lock. Customer considering repair."
Tim R.
DRYER WHIRLPOOL WED49STBW1 Replaced thermal fuse and disassembled the back and cleared vents for dryer which were extremely plugged. Removed vent hose cleaned vent house and cleared out house vent as far as I could reach. It was completely packed with wet lint. Tested unit after and dryer was heating good. ; used 1 3392519 (Thermostat) from stock
Tim R.
DISHWASHER BOSCH SHXM4AY55N/26 Adjusted rinse aid dispenser and adjusted heat settings. Instructed customer on usage everything functioning properly now.
Tim R.
WASHER WHIRLPOOL WTW8500DC5 Checked unit over found shorted main control. Needs new control. Customers to decide on repair
Tim R.
COOKTOP LG LDE4411ST Needs front left burner and the glass top. Customer wants to decide on repair.
Tim R.
OVEN GE AGBS45DEF1WS Checked unit over found the igniter was taking a really long time to ignite. Replaced igniter in unit let properly with no issues. There were no gas leaks on any of the lines. Unit checks OK. This unit does not have a vent above it I did inform the customer that you are going to get a gas smell with no vent above it when in use; used 1 5303935066 (IGNITOR) from stock
Tim R.
DRYER SAMSUNG DV42H5200EW/A3 Disassembled unit found that the sensor wire connection had pulled loose. Spliced and fix the connection. Put clothes into the dryer and tested it on sensor dry in the unit was running with no issues. If the unit has any more issues it will need a new control board.
Tim R.
WASHER WHIRLPOOL LSP9355AN0 Checked unit over found that the unit needs a new transmission. No repair due to the age of the unit.
Tim R.
DISHWASHER GE GDF640HSM2SS Replace drain pump. Unit checks OK
Tim R.
RANGE LG LRE3083ST/00 Checked unit over found that the control board was not sending any power to the bake element. Replaced control board. Tested unit bake element heating up properly. Checks OK
Steve M.
DRYER FRIGIDAIRE LEQ2152ESO "Rear bearing support squealing. Installed new bearing. Installed 6 missing screws to the unit front panel, kick plate and lid. Also sealed lint trap air duct and cleaned it. Unit operating properly ; used 1 5303281153 (Bearing kit) from stock"
Steve M.
REFRIGERATOR FRIGIDAIRE FFHT2033VE2 File #84207467 na.technicalhelp@electrolux.com. Cabinet of refrigerator is bowed out of alignment causing lower shelving unit to fall down unable to pull drawers out. Unit non repairable. Called Electrolux to create a file and submit photos
Steve M.
WASHER SPEED QUEEN AWN43RSN115TW01 Found loose water fill nozzle hose causing unit to leak water out of the wash tub tight connection washer checks OK
Steve M.
WASHER SPEED QUEEN AWNE9RSN115TW01 Clothing being caught on a metal burr along one of the drain holes on the stainless drum. De-burred drum until it was smooth
Steve M.
DRYER SPEED QUEEN ADEE9RGS175TW01 Found de formations on heat outlet cover. Replaced cover and informed customer about the service bulletin on clothing fibers and temperature settings; used 1 D500820 (Heat cover) from stock
Steve G.
DISHWASHER SAMSUNG DW80M2020US/AA 00 Unit powers on but no water going into the unit. Found a broken wire to the water valve. Repair wire. Cycled.
Steve G.
REFRIGERATOR GE PVD28BYNFS Installed new icemaker cycled test OK
Steve G.
DISHWASHER - BUI GENERAL ELECTRIC GDT535PSMSS Unit is not draining. Removed pump. Found debris in the drain. Cycled.
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 08 Install new holders test OK
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 "Upon arrival found that hot water was not on to unit,tech turned on hot water ran and checked unit ok"
Shaun S.
DRYER WHIRLPOOL WED8800YC1 Removed and replaced thermister and cutout unit checks ok
Shaun S.
DRYER WHIRLPOOL WED8800YC1 Removed and replaced thermister and cutout unit checks ok
sam.robertson@authorizedco.com
DISHWASHER SAMSUNG DW80F600UTS/AA Inspected the unit and found after filling with water for a few seconds the unit would start draining. Replaced case break and pump. Water under the unit on the base from repair. Powered the unit back on in the drain pump kicked on. I advise the customer that do the water being in the base even though its been cleaned up the sensor is still wet and may run the drain pump for several minutes. I advise the customer if the drain pump did not kick off after eight minutes to shut the breaker off and give it 24 hours to allow the base to dry. Ill checks OK
Steve M.
RANGE GE CHS900P3M2D1 Installed new outer door panel assembly due to factory misalignment on the glass. Customer still concerned with the amount of dust the unit collects from fiberglass insulation on the stove. Advised her she needs to contact GE customer service to have a factory representative come
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Called Samsung tech support with visual support monitored water buildup under ice tray after all service kits and recommendations have been made. No further recommendations Samsung deeming unit non-repairable customers to contact LowesTicket#4157217738700041385700
Steve G.
REFRIGERATOR GE GFSF6KKYCWW Installed new icemaker and refrigerator back wall cycled unit test OK
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ice maker is locked up replace icemaker ; used 1 W10882923 (Icemaker) from stock
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 No lights in unit open the drawer it dispenses water not making ice intermittently cooling called Lowes -Johnny- they will contact customer within 2-3 business days
Steve G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 Installed new main board
Kevin M.
REFRIGERATOR FRIGIDAIRE DGUS2645LF6A "Called tech line spoke to Russ. Found unit in Sabbith mode reset unit and checks ok"
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA EVAP fan is frozen up and fan is frozen up and unit needs repaired for icemaker bulletin
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2312TP4 Calling Frigidaire liner is cracked extremely bad-Russell-84208099- and they will contact customer within 7-10 days
Brad A.
WASHER GE GTW750CSL1WS "Customer claims unit was making buzzing noise during agitation cycle, tested unit, could not recreate noise, unit checks ok."
Brad A.
WASHER LG WM3570HWA "Found user interface not communicating with power button properly, unit will not power on. Customer considering repair."
Brad A.
WASHER MAYTAG MAVT634AWW "Found unit had suds build up causing pressure switch to not read water level properly, cleaned out suds, tested unit at each water level. Checks ok."
Shaun S.
DISHWASHER LG LGF7551ST "Upon arrival ran unit while working on dryer, upon checking unit found no issue with it at this time unit checked ok"
Brad A.
DISHWASHER SAMSUNG DW80J7550UG/AA "Installed magnet and water wall, did not need the motor assembly, will return motor. Unit checks ok."
sam.robertson@authorizedco.com
WASHER GE GTW460ASJ4WW "Installed control board and pump. Recalibrated control board. Ran a test cycle, all checks OK. The inside of the basket was fairly dirty. I advise the customer they need to use cleaning tablets on a regular basis or the issue will continue to happen again."
sam.robertson@authorizedco.com
DRYER WHIRLPOOL MEDC465HW0 "Inspected the unit and found the pulley misaligned and one of the support wheels locked up causing damage to the belt. Installed parts, ran a test cycle all checks OK; used 1 691366 (Pulley), 1 341241 (Belt), and 1 349241t (Support rollers) from stock"
Kevin S.
WASHER LG WM8100HVA "Replaced rear tub and inner basket. Tested unit with towels, checked for leaks. Showed customer, unit appears ok, customer will let us know."
Kevin S.
DRYER SAMSUNG DVE50R5400V "Unit would not power on, checked and reset breaker, old style breakers, unit is not getting any voltage to recepticle and have also checked no voltage at terminal block. Discovered that breaker had been improperly marked. Found correct breaker, getting proper voltage but still suspect old breakers. So checked out heating element, tstat, hi limit all ok. Checked make sure no shorts, nothing burnt. Found quite a bit of lint buildup, cleaned out bulkhead good told customer make sure lint screen sits flush. Checked venting to outside ok, but have no flap on end explained critters can get in there and build a nest. Ran unit on time dry hi heat for 10 mins checked ok. Also showed customer about eco feature make sure that is off. Customer says she never noticed any error codes."
Kevin S.
WASHER HOTPOINT HTW240ASK5WS "Customer must have canceled the job on the washer, and clothes just sitting there in water. All she had to do was reset on another cycle. I drained unit and started a cycle fresh, explained how to start, pause and cancel jobs. Unit checks ok."
Kevin S.
WASHER GE GTW840CSN0WS "Customer claims unit gets off balance intermittently, has since the first day they owned it. They do try and load it in various ways but will still get off balance. These units are more prone for this. Unit is on a cement floor in basement, level and suspension rods are good. Unit checks ok."
Brad A.
OVEN WHIRLPOOL WFG550S0HZ1 "Installed new control and dsi board, unit checks ok."
Brad A.
RANGE - ELECTRIC JENN AIR JGS990BDB "Installed new burner, igniter, and screws, unit checks ok."
Tim R.
DRYER KENMORE 110.7120201 "Units intermittently shutting down and not heating. Needs timer, valve assembly, fuse kit. Unit 15 years old in laundry room ; rqstng P&A on 1 W11050897 (Thermal kit) and 1 W10823508 (Valve assembly) and 1 W10186032 (Timer)"
Steve M.
DRYER - ELECTRIC GENERAL ELECTRIC GTD42EASJ2WW Dryer wont start and timer is very noisy need to replace motor assembly and timer; ordrd 1 WE17X24535 (Motor) and 1 WE04X24550 (Timer)
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found part of the filter housing mechanism was broken. ; ordrng 1 W10394053 (Filter housing assy.)
Steve G.
MICROWAVE LG LMV1831BD/ 00 Vent fan is not working. ; ordrng 1 1111 (Vent motor assy) and 1 2222 (Main board)
Steve G.
WASHER AMANA NTW4605EWO Unit is loud in spin. ; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10913953 (Actuator) and 1 W10239971 (Splutch) and 1 W10006384 (;belt) and 1 W10324647 (Bearing)
Steve G.
DISHWASHER SAMSUNG DW80R2031US/AA 00 Found a loose wire to motor assy. Reseated. Cycled. ; O-emld tckt
Shaun S.
DRYER SAMSUNG DV42H5000EW/A3 01 "Upon arrival found that motor has a dead spot in it, have to rotate drum in order for machine to start, also needs new rollers installed ; ordrng 1 Motor and 1 Blower wheel and 1 Housing and 2 Rollerss"
sam.robertson@authorizedco.com
DISHWASHER GE GLD5600R00BB Inspected unit and found the top and bottom racks chipping paint along with the top rail stops clips are gone. The unit is 10 years old and located in the kitchen; rqstng P&A on 1 WD28X10384 (Lower rack) and 4 WD12X10278 (Wheel clips)s and 1 WD35X21038 (Wheels) and 1 WD28X10399 (Upper basket) and 2 WD12X10304 (Rail clips)s and 1 WD12X10163 (Rinse aid module)
sam.robertson@authorizedco.com
RANGE WHIRLPOOL GJC3034RB01 Inspected unit and found the infinity switch is not activating properly and only going to a high heat. Ordering parts. The unit is roughly 14 years old and located in the kitchen.; ordrng 2 9759474 (Infinity switch)s and 1 9762441 (Switch) and 1 3191050 (LR infinity switch) and 1 3191049 (RF infinity switch)
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 "Inspected the unit and found the icemaker damaged and the water valve not sending water to the icemaker. Evap fan motor making a loud humming noise. Ordering parts. ; ordrng 1 241642534 (Icemaker) and 1 242077705 (Evap motor), used 1 242252702 (Water valve) from stock"
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WTW7040DW0 Inspected unit and found a failed gear case making a loud rumbling noise. Ordering parts; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (Rotor) and 1 W11130359 (Stator) and 1 W10752187 (Screw) and 1 W10752189 (Screw)
Brad A.
WASHER GE GTW335ASN1WW "Found control will not respond, lid will not lock, ordered lid lock and main control.; ordrng 1 WH22X29556 (Control) and 1 WH08X31577 (Lid lock)"
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Freezer rails are jamming up replace rails ticket#4157216855; saved tckt
Tim R.
WASHER WHIRLPOOL LBR4121JQ1 Checked unit over found that the motor was smoking and burning. Unit needs new motor customer wants to think about repair.
Tim R.
REFRIGERATOR JENN AIR JFC2089HPF Replaced icemaker and informed customer and AHS that issues with door are cosmetic and not covered.; used 1 1129316 (ICE MAKER) from stock
Tim R.
WASHER AMANA NTW4516FW3 Remove agitator and clear debris out of underneath agitator. Tighten down agitator because it was slipping. Squealing noise is coming from the top seal of the transmission. Did inform rent a center of this issue. Only way to fix it is to replace the transmission. This is very intermittent maybe happens once every five or six loads and only last at the very beginning of the cycle.
Tim R.
DISHWASHER FRIGIDAIRE FDB1100RHB2 Checked unit over found that the drain pump has gotten an object down inside of the pump. Unit needs new drain pump. Water has been sitting in the dishwasher for months. Did inform the customer that this isnt gonna be covered. Unit has also had standing water in it since the beginning of the pandemic per the customer. We are not servicing this unit anymore.
Tim R.
WASHER MAYTAG MVWB835DW1 Replaced parts listed. Leveled unit. Checks OK
Tim R.
REFRIGERATOR LG LFC25770SB/04 Replaced ice maker. Checks ok
Tim R.
WASHER WHIRLPOOL MHWE950WW01 "Cleared drain pump and unit drains good. Is loud during spin cycle. Needs new tub. Not fixing that issue.; (created new UIS, deleted prior attachment to UisID 5919)"
Steve M.
DRYER GE GTD33EASK0WW Call Lowes and spoke to Janette. Advised her of the situation with the dryer that the unit is running and heating. Previous cold out the day prior found absolutely no issues mechanically with the dryer. Customer is directly concerned with the thumping noise which was never duplicated while we were in the home. Removed top of dryer and the unit ran for at least 30 minutes with no failure detected. Customer is declining to be responsible for trip charges if a trip is made to the home and no problems found. Customer informed me to cancel the call
Tim R.
DISHWASHER GE DDT595SSJ0SS Unit wont run through a cycle keeps filling and draining. Needs new control and drain pump due to noisy when draining. No repair as of yet
Tim R.
REFRIGERATOR FRIGIDAIRE FGUS2642LF1 Cleared frozen drain and installed heater. Checks ok
Steve G.
DISHWASHER LG LDT5678SS "Unit would not drain. Found that the unit was poorly installed and the drain hose was pinched. Installed new drain hose and connection hose. Cycled unit test ok.Adv customer that the unit was not installed right the back leg was not down causing stress on the front part of the tub. Also the main issue the installer did not have the wire connection in the junction box. No stress clamp was installed that comes with the unit. Tech did reroute the house wire and unit wire. And put the wires in the junction box. Did not have a stress clamp, because that should have been installed right the first time. Customer calling vendor"