Local Reviews
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Shaun S.
WASHER WHIRLPOOL WTW7000DW0 "Removed and replaced lock on u it, ran and tested unit, checks ok"
Shaun S.
REFRIGERATOR WHIRLPOOL MZD2665HEB "Upon arrival found that compressor will not start after new relay and capacitor was installed, unit did run when last worked on but customer states shortly after then it quit again, unit has a defective comp that needs to be replaced.This would be a sealed system job for Kevin Montgomery ; rqstng P&A on 1 COMPRESSOR, states that autho needed"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW5 Checked unit out and insulated the refrigerant lines with perma gum and checks ok
Kevin S.
RANGE FRIGIDAIRE FGEF3036TDG Removed door and removed plastic strand. Unit checks ok. Pics taken.
Kevin S.
DRYER LG DLE3500W Customer claims clothes are catching and snagging on right hand corner of dryer lint trap. Checked and cleared any lint that maybe causing an issue. Tried adjusting the unit. It appears part of the plastic in bottom of bulkhead unit might be tweaked from heat preventing the filter from setting down flush. Will have to order whole housing parts. ; ordrng 1 4930EL2004D (MOISTURE SENSOR GUIDE) and 1 MCK49049101 (LINT SCREEN COVER) and 1 MCK66787901 (LINT SCREEN FLAP)
Kevin M.
REFRIGERATOR GE PFCS1NJXCSS Installed new cont brd and checks ok
Kevin S.
DRYER ELECTROLUX EIMED55IIW0 "Dryer door latches but when you push on it it wont spring back and release. Need door latch, noted it has a crack and some plastic broken around hole. Customer ok for repair.; ordrng 1 137538802 (latch)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed new DISP tubing and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 Installed new module DISP door and checks ok and cust still having some noise coming from refrigerant lines
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Everything checks ok temps and ice maker rebooting cont brd for 2 mins the cust will keep an eye on the situation
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Installed parts per IMk bulletin and took pictures as I went
Kevin S.
WASHER AMANA NTW4880YQ0 "Replaced timer part was able to get unit to fill using cool, warm and hot functions. However on tap cold could not get unit to fill with water. The cool was working totally off the hot water valve. The cold water valve is not operating as it should. Removed cold water line, checked for any blockages, dispensed water in tub turning on cold water valve. Water coming out decent however, i had to twist the hose around with every turn to get removed from unit due to corrosion on hose fittings. Talked to Joe recommend them replacing both hoses and ordering new water valve assembly.; ordrng 1 WPW10144820 (valve)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1817LBE Installed deflector TSTAT handle and cleared out air tower and checks ok
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 "Upon arrival took temperature checks of freezer, fresh food section and ice container all checked good. Talked to husband over the phone in great detail, is is making ice properly and no issue thus far from that aspect. However unit on occasion has water seeping out of the ice chute and dispenser flap. Took many pics and checked no frost buildup but there is lime buildup. Cleaned around flap best i could. Checked to make sure flap is closing ok, tested by pouring a little water down chute and water immediately comes out. Tested a few times. I suspect since the customer uses very little ice and no water out of dispenser, when ice container goes into defrost some of the ice will melt and that water then eventually works its way out of ice bucket and into chute and out the dispenser. Customer at times does dump out half the bucket. I told them to continue to do this if not using much ice or to turn off icemaker all together. Will order new dispenser as
Kevin S.
WASHER SAMSUNG WA400PJHDWR/AA Unit lid has cracked into pieces around the hing joints. Pics attached. Will order new lid. Talked to Shari in regards to part number.; ordrng 1 DC97-17133B (WASHER LID)
Brad A.
DRYER GE GTD42EASJ2WW "Installed new bearing assembly, idler pulley, and shaft assembly with retainer. Unit is working properly."
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Placed freezer door gasket on door properly, checks ok."
Brad A.
DRYER MAYTAG MDE7400AYW "Installed new timer, unit checks ok."
Brad A.
DISHWASHER WHIRLPOOL KDFE104DSS2 "Customer had question about door handle, answered questions. Checks ok."
Kevin M.
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Ice maker not advancing & water valve not closing properly; ordrng 1 WP12956105 (valve) and 1 WPW10122559 (icemaker)
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Shows error code 22 E FF Fan assy needs replaced; ordrng 1 DA97-07190K (FF FAN ASSY)
Brad A.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Installed new door and stop, unit checks ok."
Brad A.
RANGE FRIGIDAIRE RE34BAL "Found 2 burners not pushed in all the way, not allowing voltage to heat burner, repositioned burners. Unit checks ok."
Brad A.
DISHWASHER WHIRLPOOL WDF730PAYM3 "Installed new drain pump, unit checks ok."
Brad A.
DRYER HAIER n/a "Installed new heating element and belt, unit checks ok."
Brad A.
MICROWAVE GE JVM2052DN2BB "Installed new turntable motor and control, unit is working properly. Checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RS275ACRS/XAA Ff fan assy frozen up ; ordrng 1 DA97-05255Z (FF FAN ASSY)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2322MSC kitchen 5 yrs Damper not opening up to fresh food section part is not on truck defrosting return air duct and got damper opened until we get back with new damper; ordrng 1 242303001 (damper assy)
Tim R.
DRYER WHIRLPOOL WED4815EW1 Replaced door strike. Checks ok; pckd up 1 WP3403431 (strike)
Tim R.
WASHER MAYTAG MVWC565FW1 Replaced drain pump. Checks ok; pckd up 1 W10876600 (drain pump)
Tim R.
DISHWASHER KITCHENAID KDTE334GPS0 Replaced door cables due to not shutting properly. Checks ok.; pckd up 1 8194001 (DOOR CABLE)
Tim R.
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse. Replaced cutoff again and thermostat. ; used 1 279816(PW) (FUSE), and 1 3977767 (THERMOSTAT) from stock, pckd up 1 3392519 (thermal fuse)"
Brad A.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Found pantry user interface corroded, to making good connection, ordered user interface and harness. Double labor on this job. Located in the kitchen, manufactured 4/2014; rqstng P&A on 1 W11170612 (HARNESS) and 1 WPW10503833 (USER INTERFACE )"
Tim R.
DISHWASHER KENMORE 587.152399 Replaced door seal and fill valve due to unit leaking during cycle. Tested unit. Checks ok.; pckd up 1 154637401 (valve) and 1 154827601 (gasket)
Brad A.
FREEZER WHIRLPOOL WRX988SIBM03 "Module leaking, pantry user interface not working. Back wall of freezer frozen. Needs main control board, user interface, pantry interface, defrost heater. Located in the kitchen, manufactured 2016; rqstng P&A on 1 W10843055 (CONTROL BOARD) and 1 W10848301 (USER INTERFACE) and 1 WP12729128 (HEATER DEFROST) and 1 WPW10503833 (USER INTERFACE) and 1 WPW10577864 (SEPARATOR)"
Tim R.
DISHWASHER FRIGIDAIRE FFID2426TS0A Replaced control and console. Checks ok.; pckd up 1 5304510704 (CONTROL) and 1 5304510742 (CONSOLE)
Brad A.
WASHER WHIRLPOOL WFW8300SW0 "Found unit goes off balance and walks, drum is wobbling during spin, unit vibrates. Ordered inner and outer tub with shocks.; rqstng P&A on 1 280251 (REAR OUTER TUB) and 1 280251 (OUTER TUB FRONT) and 3 W10739670 (SHOCK)s and 1 WPW10111158 (GASKET) and 1 WPW10165321 (BASKET), states that autho needed"
Tim R.
DRYER WHIRLPOOL WED49FTDW1 Removed water line cleared build up out of water valve. Reprogrammed and reset timer. Checks ok.
Brad A.
DISHWASHER SAMSUNG DMR78AHS/XAA "9e error code, unit will does not fill properly, found tub seal not sealing properly. Ordered control, case sensor, and tub seal. Located in the kitchen, manufactured 2010; rqstng P&A on 1 UNKNOWN (CASE SENSOR) and 1 UNKNOWN (MAIN CONTROL BOARD) and 1 UNKNOWN (TUB SEAL)"
Tim R.
WASHER GE GTW500ASNWS Replaced fill valve. Checks ok.; pckd up 1 WH13X26535 (VALVE)
Tim R.
DRYER KENMORE 110.670326 "Replaced thermostat and heater. Checks ok ; used 1 280148 (THERMAL KI), and 1 8544771 (ELEMENT) from stock"
Tim R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced fill valve. Checks ok; pckd up 1 WPW10327249 (water intake valve)
Tim R.
FREEZER SAMSUNG RF28R7351SG/AA Replaced parts listed. Checks ok.
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF2A Replaced door spring. Checks ok; pckd up 1 154579101 (spring)
Brad A.
WASHER WHIRLPOOL WTW8000BW0 "Found bearings making dragging noise, needs new outer tub with driveshaft. Ordered tub and hub assembly. Bring tub puller. Located in the laundry room, manufactured 2014. Double labor on this job.; rqstng P&A on 1 W10381078 (TUB AND DRIVE SHAFT) and 1 W10820039 (HUB)"
Brad A.
REFRIGERATOR FRIGIDAIRE FRT21HS6JB0 "Collected Deductible of 100Found evaporator fan not turning with proper voltage applied, found FF Door will not not close properly, ordered fan and hinge parts. Located in the kitchen. Manufactured 5/2008; rqstng P&A on 1 240311303 (WASHER) and 1 240312405 (DOOR STOP) and 1 240516502 (PIN) and 1 241872514 (GASKET FF) and 1 5303918549 (EVAPORATOR FAN MOTOR) and 1 5304507147 (BEARING)"
Tim R.
REFRIGERATOR FRIGIDAIRE LFHG2251TF3 Replaced refrigerator door gasket.; pckd up 1 241778307 (gasket-refr door)
Tim R.
WASHER GE GFW1488SSMWW Checks unit over found that the unit was leaking around drain filter area. Tightened down filter. Checks ok.
Tim R.
REFRIGERATOR SAMSUNG RS25J500DSG/AA Found broken wire to door switch. Repaired wire. Checks ok.
Tim R.
REFRIGERATOR FRIGIDAIRE FGHB2866PFAA Replaced ice bucket. Checks ok
Tim R.
DISHWASHER KITCHENAID KDTE204ESS2 Replaced wash motor and control. Checks ok.
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Replaced cold control and timer due to intermittent cooling issues. Checks OK
Tim R.
REFRIGERATOR GE TBX18SKB "Checked unit over found compressor and fans all running but unit wasnÕt cooling. Needs compressor and sealed system components. Not worth repairing. 35 years old. In kitchen.; rqstng P&A on 1 ****** (EVAPORATOR ASSEMBLEY ) and 1 WR60X0179 (CONDENSER FAN) and 1 WR84X0133(NLA) (CONDENSER ASSEMBLY ) and 1 WR87X0226(NLA) (COMPRESSOR ), states that autho needed"
Tim R.
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Replaced icemaker. Checks ok.
Tim R.
RANGE MAGIC CHEF CER3740AAH Checked unit over found unit had a crack just outside the rear back element. Not a thermal crack. No due to normal wear and tear. Per AHS NOT COVERED. Picture attached
Tim R.
RANGE LG LSE4613ST/00 Replaced fan motor and cleaned fan blade. Checks ok.
Tim R.
WASHER WHIRLPOOL WFW9500TCO1 Checked unit over found that that the unit needs new pressure switch. customer to think about repair. No repair
Tim R.
DRYER KENMORE 417.948023 Talked with customer and let them know we were going to order and replace the thermistor.; ordrng 1 131658102 (THERMISTOR )
Tim R.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC Replaced thermostat. Checks ok; pckd up 1 5304513033 (THERMOSTAT)
Tim R.
RANGE KENMORE 911.9336159 Replaced front right burner cap due to not heating properly.; ordrng 1 WB30X253(TSDO) (surface unit 8')
Tim R.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced fan motor. Checks ok; pckd up 1 WP2315539 (motor-evap)
Tim R.
DISHWASHER BOSCH SHEM78W55N/11 Replaced drain pump. Checks ok; ordrng 1 00631200(TSDN) (DRAIN PUMP)
Tim R.
DRYER FRIGIDAIRE FER211AS1 Checked unit over found shorted timer and unit wouldnÕt run. No repair due to age and cost
Tim R.
DISHWASHER BOSCH SHEM78W55N/11 Replaced drain pump. Checks ok; ordrng 1 00631200(TSDN) (DRAIN PUMP)
Tim R.
WASHER FRIGIDAIRE FTF530FS0 Checked unit over found that unit was not leaking it was just some very minor residue from where the drain pump was replaced on the previous trip
Tim R.
REFRIGERATOR KITCHEN AID KRFF507EWH We arrived to check unit out and customer said another company had previously been here and ordered parts for the refrigerator. I called Safeware and spoke to Candace. She said Justin would be giving us a call so we can be paid for our trip charge out.
Tim R.
RANGE FRIGIDAIRE FGFL67DCD Replaced control and overlay due to burn spot on control. Checks ok.
Tim R.
DISHWASHER BOSCH SGE68X55UC/52 Checks unit over found that the unit was filling with water and draining fine. Everything hooked up properly. Customer thinks that the dishwasher is clogging up their faucet. No issues customer did not believe me. Insisted that the issue was the dishwasher. Told customer to use dishwasher without pods and see what happens. Previous service done by Beavercreek rental
Tim R.
WASHER MAYTAG MAH8700AWW Reset control and cleared drain pump. tested unit checks ok.
Tim R.
DRYER WHIRLPOOL MEDB765FWC Replaced overlay. Checks ok
Tim R.
DRYER WHIRLPOOL LE6090XSN1 Replaced parts listed checks ok
Tim R.
DISHWASHER GENERAL ELECTRIC CDT725SSF2SS Replaced parts listed. Checks ok
Tim R.
FREEZER FRIGIDAIRE LFFU14F5HWA Seals around the freezer door again with permit gum. Silicone corners. Adjusted freezer so that door would fall closed and help keep sealed up.
Tim R.
WASHER KENMORE 417.979127 Checked unit over found that the bearings in the dryer and were worn out and squealing loudly. Had to remove unit out of corner closet area and replace bearing assembly. Unit checks OK no issues with washer. Requesting additional labor due to having to needing to remove out of space. Unit 10 years in in kitchen area; used 1 5303281153 (BEARING) from stock
Tim R.
OVEN WHIRLPOOL WFG374LVB2 R placed ignitor and module due to unit not relighting after reaching temp. Checks ok.
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Icemaker not working. Found ice cube jammed in ejector arm.
Tim R.
DISHWASHER GE GSD1120R48 Unit has a small crack in the tub assembly. Needs new tub. Part is NLA not even part number available. Unit is in kitchen 25-30 years old.; rqstng P&A on 1 #####(NLA) (OUTER TUB)
Steve M.
WASHER WHIRLPOOL WTW8040DW0 "Found clogged pressure hose. Blew pressure hose out, test ran through service diagnostics. Washer checks out OK5 yrs old"
Steve M.
ICEMAKER FRIGIDAIRE LFSS2612TF0 Installed new auger motor and bar drive. Unit is dispensing ice properly
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1821QB9B 240530701. Glass shelf support not covered under Lowes extended warranty per Jeanette at LoweÕs. Shelving is able to be purchased and installed by customer
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Installed parts listed unit runs.
Steve M.
WASHER ROPER RTW4516FW2 Main control is bad. WonÕt turn on. Control cost is 294. Customer opted for a new washer. Saved estimate
Steve M.
REFRIGERATOR KENMORE 106.5004271 Icemaker is not working found seized motor due to failed heater. Replace icemaker unit is operating properly7 yrs old in kitchen; used 1 4317943 (IMK) from stock
Steve M.
REFRIGERATOR SAMSUNG RF263BEAEWW/AA "evap frozen over along with icemaker. Installed new evap cover to ensure good seal.indtalled new icemaker,auger and y clip. Adjusted water line and sealed iceroom. All components check ok.Unit 3 yrs old in kitchen Autho L1-30791322117 per Stacey; used 1 DA82-02367A (Y CLIP), 1 DA97-12540G (AUGER), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
WASHER MAYTAG PAV2300AWW Installed new water pump and belt unit is agitating and spinning water out properly
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Ice wonÕt dispense. Found broken auger in bucket. Replaced bucket. Checks ok1.5 yrs old in kitchen.; used 1 241860803 (ICE CONTAINER) from stock
Steve M.
DRYER WHIRLPOOL WED8500DC1 Unit making noise running. Installed new idler pulley 3 yrs old in laundry; used 1 W10837240 (BRACKET) from stock
Steve M.
WASHER WHIRLPOOL WFW92HEFW Unit not draining. Faulty pump. Replaced pump Checks ok; used 1 W10605427 (WATER PUMP) from stock
Steve M.
WASHER WHIRLPOOL WFW92HEFW Found foreign debris in pump Housing causing unit to intermittently not drain. removed debris
Steve M.
WASHER GE GTWN4250D1WS Installed main board washer running ok
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Unit not making ice. Installed icemaker. Unit test properly ; ordrng 1 W10764668 (icemaker (TS))
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Unit not cooling in ff section. Evap completely frozen/ cracked and drain clogged. Frost out all vent holes. Need main to update defrost software and sensor. Icemaker completely frozen over needs clip,auger and icemaker. Need 2 hours for repair. Request add labor 2004 yrs old in kitchen; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA82-01415A (LEAK KIT) and 1 DA82-02367A (Y CLIP) and 1 DA92-00384K (MAIN CONTROL) and 1 DA97-12540G (AUGER) and 1 DA97-12609C (EVAP COVER) and 1 DA97-15217B (ICEMAKER )"
Steve M.
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Icemaker not working. Found frozen over icemaker fan. Installed and updated evap housing assembly. No cooling issues with refrigerator at this time5 yrs old in kitchen 110685306 Diego autho.; used 1 5303918784 (AIR HANDLER) from stock
Steve M.
DISHWASHER KITCHEN AID KUDS30IXBL9 Unit not washing properly. Found clogged and broken chopper blade. Installed new chopper assembly. Operating ok.; ordrng 1 W10083957V (chopper (TS))
Steve M.
REFRIGERATOR MAYTAG MSD2735GRQ Freezer is not cooling properly found no frost pattern on evaporator compressor is running. Customer declined any repair to sealed system
Steve M.
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 Icemaker not dropping ice. Icemaker temp not very cold on thermistor check. Installed new icemaker 2 yrs old; used 1 243297607 (
Steve M.
DISHWASHER WHIRLPOOL WDF760SADW1 L1-30735070006 Brenda authorized repair and laborInstalled rack supports and diverter motor. Installed washer motor still would not work unit has power need to re-order motorRe-ordering wash motor through Marcone ; used 1 W10537869 (MOTOR DIVERTER ) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW6 Refrigerator has zero frost on the evaporator and is only cool to the touch. Unit has a sealed system issue picture of evaporator is attached. Transfer to sealed system tech; saved tckt
Steve M.
DRYER MAYTAG WED7300XW0 Unit not heating . Found open heater element. Installed new heating element. Unit operating OK; used 1 8544771 (ELEMENT) from stock
Steve M.
REFRIGERATOR SAMSUNG RH25H5611SR/AA unit operating ok. Checked all evaporator fan operation compressor and condenser fan operation unit is freezing in the freezer and cooling in the fresh food section. Informed customer if another trip is made with no problem found they may have service charges to pay4 yrs old in kitchen
Steve M.
REFRIGERATOR WHIRLPOOL ED5LVAXVB00 006145269136 Diego authorized repair on thermostat replacement; ordrd 1 WP2315562 (thermostat)
Steve M.
REFRIGERATOR WHIRLPOOL ED5LVAXVB00 Installed new control board. unit operating ok
Steve M.
REFRIGERATOR KITCHENAID KRFC704FBS00 Installed new updated main control and evap cover.1.5 yrs old in kitchen
Steve G.
REFRIGERATOR SAMSUNG RF24J9960S4/AA Customer states that the unit is not making ice. Thawed out ice room and installed new ice maker. Cycled unit. Test ok. ; pckd up 1 DA97-13718C (ICE MAKER)
Steve G.
DISHWASHER KENMORE 665.12783K311 Customer states that the unit will not advance and will resets itself. The display also always shows you can add a dish. Customer needs main control board. Customer is going to think about repair.
Steve G.
REFRIGERATOR WHIRLPOOL GC3SHEXNB02 Installed new control check OK
Steve G.
DISHWASHER BOSCH SHU43C02UC/17 installed new main control. Cycle
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Installed new ice chute. Cycled.
Steve M.
DRYER WHIRLPOOL WED4815EW1 "Drum seal came off tangled in roller1.5 yrs old laundry area; ordrng 1 349241T (support,roller) and 1 W10899578 (drum)"
Steve M.
WASHER WHIRLPOOL WTW8900BC0 "Unit is noisy in spin cycle. Bearing is leaking onto floor and inside motor.Unit needs motor and outer tub assembly with hub driveRequesting add labor. 200 for 2 hr job.; rqstng P&A on 1 W10381077 (tub-outer) and 1 W10820039 (hub) and 1 WPW10419333 (stator), states that autho needed"
Steve G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer states that the ice maker is not making ice. Found the fill tube was frozen, thawed out and found that the ice maker did not cycle. Installed new ice maker assy. Cycled. ; pckd up 1 W10882923 (icemaker)"
Steve G.
REFRIGERATOR SAMSUNG RS22HDHPNSR/AA Customer states that the new filter does not go into the filter housing. Customer did have the wrong filter. Adv her to go to parts store and match up the filter with the proper one.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Customer states that the unit is not making ice. Installed new water line kit. Cycled. Also tighten up all of the handles for the customer. ; pckd up 1 5303918860 (FILL TUBE KIT)
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed new main board and lower ice maker. Cycled
Steve G.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 When Tech was out last he did show the customer that it is a tongue and groove gasket on to the liner of the door customer asked if I was able to drop the gasket off so he could install it due to no tools being used and that way he does not have to takeoff work technician did drop off gasket on the front porch and has been in communication with the customer
Steve M.
WASHER MAYTAG PAV2300AWW Water pumping seized.; ordrng 1 WP35-6780 (pump-water)
Steve M.
DISHWASHER MAYTAG MDBTT59AWQ Console and handle broke canÕt open dishwasher. Console is NLA 2/18. AHS is doing parts research. If parts are located need to get authorization for door handle and latch assembly to install with new console15 years old in kitchen125smjl; ordrng 1 6-917726 (panel-cntl (NLA))
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 F7e1. Heater error; ordrd 1 W10703867 (heater) and 1 W10854221 (cntrl-elec)
Steve G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer states that the unit started to thaw everything out both sections. Customer did shut off the breaker and at time of the service call the unit was working fine. Tech still suggest that a new mother board be ;put in. Unit is 3 yrs old and in the kitchen; rqstng P&A on 1 WPW10843055 (CONTROL BOARD)
Steve G.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Last time out tech found ice maker bracket was broken, and unit was hanging. Customer sent tech picture of the ice maker was leaking into the ice container. Installed new ice maker. Cycled. ; rqstng P&A on 1 WPW1030022TS (ICE MAKER)"
Steve G.
REFRIGERATOR SAMSUNG RF263TEAESG Installed new icemaker clips installed upgraded icemaker installed evaporator cover and made board sealed up icemaker room and cleared defrost drain line cycled unit test OK
Steve G.
REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA 08 Customer states that the unit is loud and the morning of the service call the customer states that the refrigerator section was not cooling. Thought out refrigerator evaporator section install new thermistor and move thermistor to another line. Check ok; ordrng 1 DA32-00011CTS (THERMISTOR )
Steve G.
DISHWASHER BOSCH SHX68T55UC/07 Customer is getting an intermittent ER25 error code. Unit did drain out fine when tech cycled the unit. Customer gave more information on the error code. Tech removed the filter and cover and fish out a piece of glass. Cycled. Unit.
Steve G.
DRYER SAMSUNG DV42H5200EP/A3 Installed new idler pulley and right rear roller. Cycled test ok.
Steve G.
WASHER SAMSUNG WA5451ANW/XAA02 "Delphine at AHSTech went to install the new support rods, found that the samsung recall for the lid was not installed. Whomever install the kit did not installed the kit. They installed bolts and tech to able to get the bolt out. Did show the customer the proper recall kit that should have been put on and did show the customer what the other tech put on. Per AHS bill out 125dmbm"
Steve G.
DISHWASHER BOSCH ;SHE3AR56UC/07 Customer states that the unit is not washing and does jump around. Customer does need several a motor assy and control board. Verbal est. of 600-700 Customer is not going to repair.
Steve G.
LAUNDRY CENTER GE GUD27ESSJ0WW "Customer states that the unit shuts down after 10-15 mins of use but can come back and use the unit. Unit does shut down on time dry. The unit did not check out hot at time of service, customer is having the house vents clean out soon. Tech recommend that the customer not put any monies into repair until the house vents are clean. Office ran Credit card"
Steve G.
RANGE SAMSUNG NE59J7850WS/AA Customer states the display only shows half the numbers ; saved tckt
Steve G.
WALL OVEN FRIGIDAIRE PLEB30T9FCA Before the tech tried to remove the unit he took pictures and ask the customer if she had work done one the unit before. I point out to the customer several issues with the door hinges and that the unit was not screwed into the wall/;cabinet. Tech moved the unit out 1/2 inch and the unit drop down. Tech removed the drawer under the unit and noticed that the unit was only on by a piece of wood in the back and on sitting on the front part of the cabinet. Tech took several pictures of the poor installation and walked away from the job. Tech did explain to the customer and did show her the pictures. Tech advised customer that he would hold the part for two weeks only and that the customer must have the unit properly installed right with the proper bracing. ; saved tckt
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDBBC/AA 02 Customer states that they are not getting any ice. Found build up around the ice maker. Installed new ice maker assy. Installed new ice maker and clips. Sealed up the ice room. Cycled. ; rqstng P&A on 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS
Shawn H.
WASHER GE GTW220ACK5WW Installed drain pump and ran to test. All ok. Bill to GE.; pckd up 1 WH23X27574 (pump drain asm)
Steve G.
REFRIGERATOR SAMSUNG RS25H5111SR/AA Customer ice maker is not making ice;.; ordrd 1 DA97-14253A (ICE MAKER)
Shawn H.
RANGE WHIRLPOOL WFG505M0BS0 Installed all provided parts. Preheated oven to check for odor. No more odor. All ok.
Steve G.
COOKTOP THERMADOR PCS366US Wrong spark modular and need additional parts; saved tckt
Steve G.
WASHER SAMSUNG WF45M5500AZ/A5 Customer states that the unit ill not spin out. When unit is in spin only the unit will turn about an inch and the drain ;pump will come on and do that for several times and then sits at 9.Enrique techline; rqstng P&A on 1 1111 (MAIN BOARD. BACK BOTTOM ) and 1 2222 (STATOR ) and 1 3333 (ROTOR)
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Checked unit and found evap fan only running on high speed when in diagnostics. Fan would spin up on low then drop out. When unit calls for low speed fan is inop. Installed new evap fan and ran diagnostics to test. All ok. ; pckd up 1 809069201 (motor)
Shawn H.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed all provided parts. Advised customer to dispose of first full ice bucket and bucket should be full in 24 hours.
Shawn H.
DISHWASHER BOSCH SHSM63W52N/11 Customer washed a load overnight and hasnÕt opened yet. I opened unit and odor is still present. Called Bosch techline and per Adrian we have exhausted all options available to fix the situation. He said at this point the only option to remedy is to replace the unit. Tech transferred me to customer support. Spoke with Sheila and we are to email report with pics of purchase receipt to customer-support@bshg.com. Reference file number 2127864 in email. Please make sure all history and previous reports are in the email. Shelia states theyÕd be in contact with customer in 1-2 business days.
Steve G.
WASHER MAYTAG MVWC565FW0 Customer unit is filling very slow. Customers watervalve screens were filled with grime. Clean out screens and unit check out ok. Advised customer not a covered issue with her extended warranty
Shawn H.
DISHWASHER BOSCH SHX3AR75UC/21 Checked unit and found dishes very dirty and cloudy. Especially dishes on top rack. Checked unit for error codes and none found. Called Bosch Techline for advice. Tech advised it sounds like water isnÕt moving the way it should. Tech advised me to put a cup upright in the top rack and cycle the machine for about a minute. If cup filled water flow is good if not unit isnÕt moving water to the top. Cup was not full. Inspected sump area covers. All ok. When inspecting I noticed the tube from the upper wash arm was popped out of its socket. The water was leaking past the tube and not moving to the upper wash arms. Reinstalled tube and ran unit again to test. Cup was full. Per Bosch machine is designed for pods only and pod is supposed to fall into handle. Put pod in machine and ran normal cycle. Pod is dissolved fully now. Unit is all ok.
Shawn H.
RANGE WHIRLPOOL GS395LEHS6 Customer states that range top wonÕt ignite. No burners will spark. Have voltage to switches but output. Unit needs switches with harness. Customer does not wish to repair at this time due to age of unit. Will call in if he decides to repair.
Shawn H.
RANGE KENMORE 9117178610 Checked unit over and found weak voltage to igniter. Control clock is shorting out voltage. Control clock is no longer available. Advised customer we are unable to repair. Please mail out invoice.
Shawn H.
FREEZER WHIRLPOOL GX5SHDXVB00 Upon arrival unit was plugged in and running. Checked and found voltage to compressor but no operation from compressor. Checked windings and start winding is out of spec. Unit needs compressor. Customer wants to think and shop around. Please mail out invoice.
Steve G.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer states that the unit is freezing items in the lower right bin and the right door seal is ripped. ; ordrd 1 WPW10830162 (DOOR GASKET)
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Customer states that the lower ice maker is not working. Installed new ice maker ; ordrd 1 DA94-02679A (MAIN BOARD) and 1 DA97-07603B (MAIN BOARD)
Shawn H.
WALL OVEN MAYTAG MMW5530DAB Installed new control and ran to test. All ok. Unit heats correctly now.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFTR1821QB5A Checked unit and found compressor running but no fans running. Both fans have voltage but are dead. House took a power surge around the 6th of August. Landlord does not wish to repair at this time. Getting new unit.
Steve G.
MICROWAVE SAMSUNG ME21H706MQG Customer states door will not close. Found the spring had come off the latch reattach. Test ok. Installed new turn table ring and turn table bracket. ; ordrng 1 DE67-00236ATS (TURN TABLE BRACKET) and 1 DE92090189STS (TURN TABLE RING.)
Shawn H.
WASHER WHIRLPOOL WTW5000DW0 Checked unit and found washplate loose. Washplate is stripped out. Installed new and ran to test. No more noise. No error codes found either. Unit vibrates some in spin but this is due to the way the unit is leveled. Rear legs are extended out far to level and allows unit to vibrate more. All ok. ; pckd up 1 WPW10752283 (WASHPLATE)
Shawn H.
DISHWASHER BOSCH SHP68T55UC/01 Installed all provided parts and ran to test. All ok no more leaks.
Shawn H.
DRYER GE DSXH47EG1WW Pieces that came off of unit are the drum glides. Unit will need glides and cleaned out on return. ; ordrng 1 WE03X10007 (dryer drum glide/bea)
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Found lower cam closers of both doors popping and binding. Replaced cam closers and leveled doors. No more noise all ok.
Shawn H.
WASHER WHIRLPOOL WFW8640BW0 "F7E1 drive motor speed sensing error , checked resistance of stator windings per tech sheet. 2 of 3 are out of spec. Unit needs stator. Customer wishes to think on repair. Please mail out invoice."
Shawn H.
WASHER MAYTAG MHW3505FW0 "F09E01 long drain, F03E01 water level system error, F08E01 no water detected entering unit. All codes relate to water level sensing issue. Ran unit in diagnostics. Unit will fill and drain fine. No blockages in pressure hose. No loose connections. Main board isnÕt sending 5vdc to switch like it should. Unit needs main control and pressure switch. ; ordrng 1 W11201283 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Shaun S.
DISHWASHER WHIRLPOOL WDF320PADB3 "Upon arrival found that unit has a loose door seal on right side of cabinet, tech reinstalled gasket and ran and tested unit, unit checks ok upon techs departure"
Shaun S.
RANGE KENMORE 790.9031301 "Upon arrival removed and replaced eoc on unit along with overlay, ran and checked out unit checks ok upon techs departure"
Shawn H.
DISHWASHER BOSCH SHX4ATF5UC/21 Upon arrival customer stated the machine pops the door open during cycle and wonÕt complete. Ran unit to test and door opened shortly into cycle. Bosch has a service bulletin out for a frame stiffener bracket. Bracket reinforces frame area where latch mounts. Frame flexes causing door to open. Customer also stated machine doesnÕt wash well. Checked sump area and found screen clogged with debris. Cleaned screen and advised customer on maintenance. Unit needs frame stiffener bracket. Customer is calling Bosch to get a parts concession possibly. Advised customer IÕd proceed on as normal and if Bosch does give a concession to call in to office. When scheduling for part install Monday around 1 or Thursday of next week. ; ordrng 1 676467 (bracket)
Shawn H.
WASHER WHIRLPOOL WTW6600SB1 "Checked unit and found suspension worn causing out of balance. Also found basket not floating to engage the agitation. Basket is seized to drive shaft. Unit will need bearing kit, drive hub, and suspension set. Unit is 13 years old in laundry room. Collected deductible by cc. Please mail out invoice and credit receipt. ; rqstng P&A on 1 W10435302 (bearing) and 1 W10820039 (hub) and 1 W10820048 (suspension) and 1 WPW10076270 (screw)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS6LF7JS0 Leak coming from supply line for water valve. Hose has small pin hole. Trimmed line past hole but still wonÕt seal. Advised customer to have a plumber repair/replace supply line. Customer stated that unit wonÕt dispense cubed ice only crushed. Found solenoid stuck. Unit needs cube/crush solenoid. Collected deductible by cc.; ordrng 1 241675704 (solenoid assy)
Shawn H.
WASHER GE GTW220ACK5WW Checked unit and drain pump is getting voltage but not moving water. Removed pump to inspect. No blockages. Unit needs drain pump. Customer is upset and would like to have machine repaired by tomorrow. Pump was not available to bring this morning but DAP has since received them in. Advised customer IÕd do what I can to get back out tomorrow to repair but couldnÕt guarantee. ; ordrng 1 WH23X27574 (pump drain asm)
Shaun S.
DRYER MAYTAG DE610. 01 "Upon installing element found in back of dryer bad wiring coming from timer to element, repair d wiring, ran and ch caked out, unit checks ok"
Shawn H.
DISHWASHER KITCHENAID KDTE334DSS0 Installed all provided parts and ran to test. No more leaks but during cycle unit went dead. Unit has power but no operation from control. Unit now needs main control.
Shawn H.
AIR CONDITIONER GENERAL ELECTRIC AHC18DYL1 Checked unit and found it running and cooling fine. Customer stated they tried the reset button on the cord several times and it wouldnÕt reset. Last night they tried it once more and it reset. Since then unit has been running fine with no issues. Outlet is a tight connection. Unit is drawing normal amps. Cord is faulty. Please order power cord. ; ordrng 1 WJ35X10165 (power cord)
Shawn H.
DISHWASHER KITCHENAID KDTE334DSS0 "Installed all provided parts and ran to test. No more leaks but during cycle unit went dead. Unit has power but no operation from control. Unit now needs main control. Will call Warrentech to get authorization. ; rqstng P&A on 1 W10866116 (cntrl-elec), states that autho needed"
Shawn H.
WASHER MAYTAG MVWC415EW2 "F7E6 motor fault, F7E5 shifter fault. Customer stated that unit has begun to leak as well. Found tub seal leaking, noisy bearings, shorted shifter, loose agititor, worn clutch, and open ccw windings on motor. All issues caused by leaking tub seal. Unit needs gearcase, shifter, clutch assembly, motor, and agitator bolt. Unit is 3 years old in laundry room. Due to cost this isnÕt a good repair. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W11035747 (gearcase), states that autho needed"
Shaun S.
MICROWAVE GE JVM3160DF4BB "Upon arrival tech attempted to test unit but found there was no display, tech then checked receptacle that unit is plugged into and there is not 120v to unit, breaker is on, notified customer of issue she will contact electrician"
Shawn H.
RANGE GE CGS700P3M1D1 Ran unit to preheat to test. Unit preheated fine to 350. Watched voltage at board while maintaining temp per GE Techline. Have 121.3 vac at board and voltage never dropped. Could not duplicate shut down this time. Suspect that there is a harness issue. If problem reoccurs then unit needs the main harness if available. Need to call GE to get part number for harness. ; saved tckt
Shaun S.
DRYER WHIRLPOOL WED4800VQ0 "Removed and replaced door switch on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 "Removed and replaced mag tube and diode on unit, ran and checked up operation, unit checks ok"
Shaun S.
DISHWASHER WHIRLPOOL WDT910SAYE1 "Upon arrival ran and tested unit found that unit is leaking from diverted motor on bottom of dishwasher, sump assm needs changed ; rqstng P&A on 1 WPW10482482 (SUMP ASSM)"
Shaun S.
MICROWAVE KITCHEN AID KEMC308KSS0 "Upon arrival found that unit will not heat at all has power ; rqstng P&A on 1 DIDOE and 1 MAGTUBE, states that autho needed"
Shaun S.
FREEZER SAMSUNG RF260BEAESR/AA Upon arrival found that unit has a bad evap fanmotor in freezer compartment ; ordrng 1 EVAPCOVERFREEZER
Shaun S.
WASHER WHIRLPOOL WTW7000DW0 "Upon removed and replaced console panel and main board, upon us obtaining parts the customer forced open lid on u it and now has broken door lock and never reported it to us, tech found issue while trying to get unit, gave customer additional price of $92.00 for door latch over phone due to homeowner not being home at time, inly home health care nurse, as ok to order door lock now $235.12 was collected from customer per Anne; ordrng 1 W10810403 (lid lock assy)"
Shaun S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Upon arrival found that unit is in need of a set of new metal rack adjusters ; ordrng 1 METALRACKADJUSTERSET
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Tech is in need of a ice route assm the part that was sent was incorrect ; rqstng P&A on 1 DA97-08680G (ICE ROUTE), states that autho needed"
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Replaced parts in kit, and steps per bulletin. Unit checks ok."
Shaun S.
WASHER KENMORE 110.428222 "Upon arrival tech started machine and watched unit operate found no issue with unit washing, draining, or spinning, u it checks ok informed Mr Mekenzie"
Kevin S.
DRYER FRIGIDAIRE FAQE7011KW0 "Replaced control, checked through all options and leds and tested unit on time dry and then on normal dry. Unit is heating and tumbling ok, unit checks ok."
Shaun S.
WASHER GE GTW460ASJWW "Upon arrival found that noise was coming from the drain hose hitting the back wall as unit would spin and drain, also found where inner basket is snagging clothes in tearing them, basket needs replace ; ordrng 1 INNERBASKET"
Shaun S.
REFRIGERATOR SAMSUNG RF217ACPN "Upon arrival found that evap trauth is froze up behind fridge evap cover causing water to leak into crisper drawer; rqstng P&A on 1 DRAINTUBEKIT and 1 FRIDGEEVAP, states that autho needed"
Kevin S.
WASHER SAMSUNG WF50K7500AW/A2 "Replaced parts on the job pics attached. Main tub bearing and seal was leaking, caused corrosion on rotor and stator. Replaced rear tub and rotor and stator. Checked over unit, in quick wash and then a rinse and spin. Unit filled, agitated, drained and spun without issue NO Leaks. Unit checks ok."
Shaun S.
DRYER LG DLE3733U Upon arrival found that rollers have a flat spot in them and chk filter sensor bad ; ordrng 1 ROLLERS and 1 SENSORONEXHAUST
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TP5 "Replaced door, adjusted and checked over wiring. Customer will continue to monitor. I did check to make sure there was. +12V Dc voltage coming from that board to the heater."
Shaun S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Unit needs new hot and cold water valve, cold water not working all the time; ordrng 1 HOTANDCOLDVALVE"
Shaun S.
DISHWASHER GE GSD3200G00WW Upon arrival found debris build up in drain hose causing water not to drain properly; ordrng 1 DRAINHOSE
Kevin S.
FREEZER FRIGIDAIRE LFFH20F3QWC Replaced led light. It is now glowing solid. Unit checks ok.
Kevin S.
DISHWASHER SAMSUNG DW80R9950UG/AA Ticket #4150960634... transferred door and checked unit
Shaun S.
REFRIGERATOR FRIGIDAIRE FPSS2677RF1 "Removed and replaced board and bimetal on unit, heater tested good cheked new one first then checked one in unit same readings, uni checks ok upon techs departure"
Kevin M.
REFRIGERATOR SAMSUNG RF28K9380SR/AA Installed parts per ice maker bulletin and took pictures as I went
Kevin M.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Def drain plugged up needs cleaned out
Shaun S.
WASHER MAYTAG MVWC555DW0 Upon arrival found that basket hub is worn out not locking basket into place ; ordrng 1 W10528947 (drive hub kit)
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA IMk not advancing installed new IMk; pckd up 1 DA97-07603B (IMK)
Shaun S.
RANGE KENMORE 790.9301331 "Upon arrival found that unit didnÕt have a defective ground wire, the L1 line power line burnt up and so did terminal block on back of unit; rqstng P&A on 1 4PRONGPOWERCORD and 1 TERMINALBLOCK, states that autho needed"
Kevin M.
REFRIGERATOR ULINE U-1024BEVS-00B Installed door and hinge and checks ok
Kevin S.
DRYER SPEED QUEEN ADE30RGS171TW01 "Uni is not advancing in the timer on either sense or timed dry. Unit is cycling heat on and off from visually watching heating element from access panel, but at different time intervals. Talked to techline Robert. He gave me various troubleshooting hints and voltages to check. Checked over heating element physically examined to make sure no partial expanding breaks, checked and replace thermostat to test. All seems ok with heating element. Pulled and replaced all wires on timer etc just in case of bad connection. Referred back to old picture saved of wiring from first replacement to just check over. Unit is now advancing in the timer now watched for over 20 mins. I suspect only remaining issue to be in cycling thermostat on blower housing which I have no truck stock. Told customer to run unit and continue to monitor. Saved estimate on cycling thermostat."
Shaun S.
ELECTRIC RANGE FRIGIDAIRE FFEF3003RBA "Installed both burner block and new burner still having issue with unit, believe that the left front infinite switch is defective ; ordrng 1 LEFTFRONTBURNERSWITCH"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1821QS1 "Water buildup in frig section on top shelf below frig vent area. Unit is cooling properly, evap,fan is running and no,ice buildup. Put hand up through frig vent area and through backside did not feel any moisture at all. Customer complaint is water build up,about every few days they have to use a towel to dry up contents. Unit is sealing with no frost issue. No issue with doors, however they claim since they moved in unit has never been leveled exactly right. Unit might be tweaked. Will not mess with leveling. Looking to order new diffuser kit and gasket. Called Joe of maintenance left a message.; ordrng 1 242240602 (gasket) and 1 5303918717 (diffuser kit)"
Kevin M.
REFRIGERATOR KENMORE 106.619791 Insulating refrigerant lines making noise of refrigerant traveling thru the system called AHS- Rachel-auth 107RRBL
Kevin M.
REFRIGERATOR SAMSUNG RF28K9070SG/AA Called LoweÕs-Brenda-auth # L1-307901812163 unit needs repaired per IMk bulletin installed parts and took pictures as I went
Kevin S.
DISHWASHER KITCHENAID KDTE334GPS0 "Upon arrival, with customer, unit powered on just fine, put unit into an express wash and started. Unit filled and wash without issue. Opened door and closed started again. Opened door once more and canceled unit. Unit drained without issue. Tried to run another wash and control was completely dead... had customer flip breaker and then tried again nothing suspect issue with control. Waited a few minutes proceeded to get working again for a few. Suspect issue with top console interface but will order main board to have on hand.; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)"