Local Reviews
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Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Install new main board installed new icemaker no way to cycle this icemaker
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA FRA01078804 Installed new main board. Cycled; pckd up 1 A01078804 (control)
Steve G.
WASHER SAMSUNG WF45K6200AW/A2 installed new lock installed new drain pump assembly cycled unit test OK
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 01 Spoke to our old ticket number is 4150818131
Steve G.
DISHWASHER FRIGIDAIRE FFCD2413US1A Customer states that the unit is not draining. Found a loose wire to the drain. Repair and reseated and secure the wire. Cycled.
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 13 "Installed new ice maker, clips and seal up the ice room. Cycled."
Steve G.
RANGE GE CGS990SETSS Installed new oven door switches the top oven door switch caught fire calls in a little damage to wire harness Tech cleaned up wireless cycle unit test OK
Shawn H.
MICROWAVE SAMSUNG ME18H704SFW Installed all provided parts and ran to test. Unit would not heat after installing new control. Checked and found high voltage fuse on filter board open. Replaced fuse and ran to test. All ok. Unit is not drawing high amps to blow fuse. Fuse was weak from heating with no cooling fan operation. ; used 1 14QBP20CSB (20 AMP FUSE) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed all provided parts. Advised customer to empty first full ice bucket and that temps would be normal within 24 hours. All ok.
Shawn H.
OVEN GENERAL ELECTRIC JB860EJ2ES Checked unit and found upper door not closing fully keeping light on. Left side hinge wasnÕt fully inserted. Realigned door and it contacts the switch correctly. This will also cause a no heat on the upper oven. Checked elements and all are within spec. Voltage to unit is good. Ran preheat on upper to 350. Unit heated up fine. Cycles both broil and bake during preheat and both work. Temp sensor is good. Door switch not closing caused no heat. All ok.
Shaun S.
DISHWASHER FRIGIDAIRE FGID2466QF4A "Upon arrival tested unit with new display and found that we were still having same issue tech went got extension cord out of truck and found unit works just fine, according to breaker box the fridge and dishwasher on same breaker and have no problem with fridge at all so either breaker box is not labeled correctly or supply voltage to dishwasher has failed, tech originally had 120v to unit, customer verifi d that now we got nothing, she contacting electrician to find out hats going on."
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS6LF7JW3 Found compressor locked up unit not worth repairing
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHI2131QP3 Installed new ff door gasket and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Installed ff EVAP fans and new control brds
Kevin M.
REFRIGERATOR GE PGCS1RKZASS Rails on freezer door bearing are jamming up
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new adapter kit and adjusted the freezer door and checks ok
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new adapter kit and adjusted the freezer door and checks ok
Brad A.
DRYER KENMORE 110.676226 "Found heating element open, installed new element, unit is heating properly, Checks ok.; used 1 279838 (TS) (ELEMENT) from stock"
Brad A.
REFRIGERATOR LG LFX25978SW/00 "Installed new icemaker, unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE LFFU17F5HWN "Installed new evaporator fan motor, unit is cooling properly."
Brad A.
WASHER MAYTAG A112 Found motor locked up. Customer does not want to repair unit. Customer will pick up unit.
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSR Replaced icemaker due to unit not cycling. Customer also needs a plumber because the fitting that is suppose to connect to the refrigerator is broken. ; used 1 DA97-07603B (IMK) from stock
Tim R.
WASHER MAYTAG NTW4516FW2 Replaced control and fill valve. Checks ok; ordrng 1 W11210463(TS) (valve)
Tim R.
WASHER LG WM2277HW "Checked unit over found bearings completely worn out in tub and dragging on bellow and front tub. Unit needs complete tub assembly and bellow. Not worth repairing. 10-12 years old in basement. ; rqstng P&A on 1 3044ER0003A (FRONT TUB) and 1 3045ER1006E (SPIN BASKET) and 1 4986ER0004B (BELLOW) and 1 AJQ35154201 (REAR TUB), states that autho needed"
Tim R.
WASHER GE GTWN4250WS Cleared out drain pump. Checks ok
Tim R.
DISHWASHER SAMSUNG DW80F600UTF Replaced dispenser. Checks ok
Tim R.
DRYER MAYTAG MED5100DW0 Replaced rear roller. Checks ok.; used 1 W10314173 (ROLLER KIT) from stock
Steve M.
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA "L1-30583117387 Krystal @ LoweÕs paid 50 on travel for dispatch slom7188ffe3-1Called Samsung tech line ran refrigerator and forced freeze mode verified temperatures dropping on coil from main control test points. Recommend installing new controls.; rqstng P&A on 1 DA92-00215C (INVERTER BOARD) and 1 DA94-02963A (MAIN CONTROL), states that autho needed"
Steve M.
REFRIGERATOR HOTPOINT HTR16ABSHLWW Unit is thawing and re freezing food in freezer. Defrost timer making grinding noise. Stuck in defrost randomly. Gears are strippedInstalled new defrost timer; ordrng 1 WR9X502 (timer defrost (TS))
Tim R.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWA Replaced control and fan. Checks ok.
Tim R.
DISHWASHER MAYTAG MDB7600AWB Replaced door latch. Checks ok; used 1 W10130695 (DOOR LATCH) from stock
Tim R.
REFRIGERATOR SAMSUNG RF28HFEDBWW/AA Replaced fill valve and control. Tested unit filled with water told customer to observe and see what happens.
Tim R.
DRYER WHIRLPOOL GEW9250PW1 Replaced heating element. Checks ok.
Steve M.
WASHER SAMSUNG WA56H9000AP/A2 Wrong parts received. Parts research is being done ; saved tckt
Steve M.
RANGE FRIGIDAIRE FEF377CFSD Display is out on oven control. Part is in NLA since 2013FR5303935107. $250 20 yrs old in kitchen259542649253 auth code; ordrng 1 FR5303935107 (DISPLAY BOARD. (NLA) 2013)
Tim R.
WASHER SAMSUNG WF42H5200AP/A2 Removed drain and cleared out Debris from drain pump. I had to physical r moved the washer from the pedestal because they were not attached.Leveled and washer back on to pedestal. Checks ok
Steve G.
DISHWASHER FRIGIDAIRE PLD2850RDC2 Unit is in the kitchen and 14 years old. Last time out found that the dishwasher lock was flipped in the lock position. Installed new lock assy. Also notice that the door was extremely hard to close. Tech noticed that the center of the front top of the plastic tub was warped. Tech tried to form the tub with little success. Customer was able to close but was still hard for her. Tech went out and took several pictures showing that the tub was warped and the inner plastic door liner as well. Due to the tub and door being warped tech had a difficult time trying to close the door. Unit is not cost effective to repair. Tech did not check to see if the tub is available.
Steve M.
REFRIGERATOR FRIGIDAIRE FPBS2777RF9 Installed new damper motor and seal. Damper operating properly. Red/bulk brn/what
Steve M.
DRYER SPEED QUEEN ADEE9RGS173TW01 "Dryer is not heating. Found open thermal fuse, replaced and dryer is heating properly. Showed customer how to remove lint screen for future cleaning; used 1 D511412 (THERMAL FUSE) from stock"
Steve G.
WASHER WHIRLPOOL WTW8000BW0 Customer states that when the unit is in spin the lid will lock and unlock several times and has an LD error code. Found that the pump was seized up. Installed new pump. Cycled. ; ordrng 1 WPW10403802TS (pump-water)
Steve M.
WASHER MAYTAG PAV2300AWW "Installed new timer, unit is operating properly15 years old located in laundry room"
Steve G.
REFRIGERATOR WHIRLPOOL ED5FHGXKQ02 Customer states that the middle Mullen strip is hot. Found that the condenser fan motor was stopped. Removed the unit and found that the fan blade had stopped. Clean up around the blade and fan started up. Customer also had ice maker issues. Installed new ice maker. Cycled. Left the unit out in the middle of the kitchen so the customer could clean the unit and behind the unit. ; ordrng 1 4317943TS (icemaker only)
Steve G.
DRYER KENMORE 417.6172351 Spoke to Amy at warranty company advised her of the issues that were going on and the screws that were missing in the heat shield. The screws fell out because of normal wear and tear of the unit the heat shield has shorted the heater element out. Technician try to get authorization for repair Amy denied the repair. Tech is to keep unit open while customer still deals with home buyers warranty; saved tckt
Steve G.
WASHER SAMSUNG WA40J3000AW/A2 Customer states that the unit is not spinning. Load test the unit. Unit check out great.
Steve G.
MICROWAVE JENN-AIR JMW3430DS02 I Installed new Consol assembly installed new board cycled unit test OK
Steve G.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA 02 Installed new main board evaporator cover for the refrigerator section and heater for the refrigerator section cycled unit test OK
Shawn H.
REFRIGERATOR KENMORE 106.619791 "Checked unit over and noise is coming from the compressor. When the compressor is slowing down to shut off it rattles/clanks. Spring in compressor is loose causing noise. Unit would need compressor. 17 years old in kitchen. Unit is cooling fine but compressor will have issues down the road. ; rqstng P&A on 1 W10309988 (compressor), states that autho needed"
Steve G.
DRYER KENMORE 417.6172351 Installed new heater assembly cycled unit test OK
Shawn H.
DISHWASHER FRIGIDAIRE PLD2855RFC1 Checked unit and found sump full of water. Cleared water and ran pump to test. Pump gets voltage but wonÕt move water. Removed pump to inspect. Nothing blocking pump. Unit needs drain pump. ; ordrng 1 154580301 (pump drain)
Shawn H.
DRYER SAMSUNG DV45K6200EZ/A3 Could not remove blower wheel from drive motor shaft without braking wheel. I do not have a wheel in stock. Reassembled unit. Need to order motor with blower housing. ; ordrng 1 DC93-00101N (MOTOR W/BLOWER )
Shaun S.
WASHER GE GTW460ASJ6WW "Upon arrival ran and tested unit on several different settings, found that cold water pressure coming into machine is very slow and inlet screens in valve are clear, found no problem with machine itself"
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA "Installed bake element and ran to test. Unit preheated to 350 fine. No sparks, or humming. All ok."
Shawn H.
DISHWASHER WHIRLPOOL MDB4949SHB0 Installed toe plate clips.
Shaun S.
DISHWASHER FRIGIDAIRE PLD4375RFC3 Upon arrival found that tub seal is dry rotted and falling apart and splash guards are torn where plastic and rubber are molded; ordrng 1 SPLASHGUARDS and 1 TUBSEAL
Shawn H.
DRYER GE DBXR453GV3WW "When I arrived temp selector was set to fluff no heat. Checked thermal fuses, igniter and valve. All are in spec. Reassembled unit and ran to test on multiple cycle settings. Unit heats fine on all setting and cycles. All ok. Mail out invoice please."
Shaun S.
WASHER LG WWM2650HWA Unit now in need of new heater and noise filter board; ordrng 1 AEG33121501 and 1 EAM60991301
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHD2250TS3 "Upon arrival found that unit needs new evap fan motor, before tech will repair need to have unit cleaned out, has old food and black mold growing inside of unit, need to verify unit has been cleaned b fore repair is done; ordrng 1 809069201 (motor)"
Shawn H.
RANGE AMANA ARG7200W Checked unit and gas odor is from bake burner not burning all the gas. Unit had a yellow tipped flame. Adjusted air shutter and ran to test. Nice blue flame. Cleaned burner caps so theyÕd ignite better. All ok. No more gas odor. Mail out invoice please.
Shawn H.
RANGE SAMSUNG NE59M4310SS/AA Removed wrong color glass and installed new. All ok.
Kevin S.
WASHER SPEED QUEEN AWN432SP113TW04 "Moved out to Tuesday, needs more work, parts?; schdld next appmnt for 8/6 TUE !"
Shaun S.
WASHER WHIRLPOOL WFW95HEXW2 "Removed and replaced door seal on unit,ran and tested unit, checks out ok"
Shaun S.
REFRIGERATOR GE PGSS5PJXA SS "Removed and replaced parts on unit, checks out ok"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 DISP door not sealing properly; ordrng 1 241679010 (DISP MODULE)
Kevin M.
REFRIGERATOR GE GNE27JMMAFES CanÕt adjust user interface and changes on its own ordered user interface & main brd; ordrng 1 WR55X30267 (top interface dorian) and 1 WR55X30598 (board t main bf vs)
Kevin M.
REFRIGERATOR KITCHEN AID KFCS22EVMS8 Rails arenÕt open on left side of freezer; ordrng 1 12002497 (gear (left)) and 1 WP12227305WD (support) and 1 WP13055901 (slide) and 1 WPW10132653 (SLIDE)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2740PSBA Brd not communicating to ice maker and left door gasket is tore; ordrng 1 241778307 (gasket-refr door) and 1 5304502780 (board-main power)
Kevin S.
WASHER FRIGIDAIRE FAFW3574KW0 "Replaced door lock, put unit into a spin 3x and canceled to make sure door is locking properly. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 Installed screw per bulletin FB18-28R1 for noise. Powered up unit is tumbling and heating ok. No noise.
Brad A.
WASHER WHIRLPOOL WTW8500DR0 "Found unit working properly, customer is complaint that unit is draining to fast causing water to fill up his sink, which is shared with the washer. Drain line does not give sufficient space for water to drain from unit. Advised customer to have a plumber check plumbing."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called LoweÕs ext service -Crystal- refrigerant leak in the cabinet liner non repairable-cust to contact LoweÕs
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Installed cond fan assy and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL ED5PHEXRQ00 Installed cam risers on the ff door and checks ok
Brad A.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found water leaking from dispenser, needs new ice chute. Ordered ice chute.; ordrng 1 W10919724 (ICE CHUTE)"
Brad A.
DISHWASHER GE GDT625PGJ2WW "Found no voltage coming to water valve, unit will not fill, ordered water valve and main control. Located in the kitchen, manufactured 1/2017; rqstng P&A on 1 WD15X24213 (WATER VALVE) and 1 WD21X24798"
Kevin M.
REFRIGERATOR BOSCH B22CS30SNS/01 Compressor locked plus some electronic issues not economically to repair
Brad A.
WASHER LG WM3001HPA "Found rotor worn out, ordered new rotor and bolt.; ordrng 1 4413ER1003A (ROTOR) and 1 UNKNOWN (ROTOR BOLT)"
Brad A.
REFRIGERATOR BOSCH B21CT80SNS/02 "Found icemaker not cycling properly, ordered new icemaker; ordrng 1 UNKNOWN (ICE MAKER)"
Brad A.
REFRIGERATOR KENMORE 253.5264931 "Found evaporator fan motor not spinning with proper voltage applied. Installed new fan motor, unit is working properly."
Brad A.
DRYER LG DLE3500W "Found proper voltage coming to motor, motor does not turn. Needs new motor. Customer purchased the unit 3 days ago, they are going to return unit to the vendor."
Brad A.
DRYER SAMSUNG DV42H5000EW/A3 "unit not heating, found open thermostat, Installed new thermostat, unit is heating properly. All operations test ok.; used 1 DC96-00887C (TS) (BRACKET) from stock"
Tim R.
DISHWASHER KENMORE 665.163743 Checked unit over found that the door seal wasnÕt sealing up properly and the fill valve wasnÕt always opening. Checks ok.
Tim R.
DRYER WHIRLPOOL WED4616FW0 Repaired wiring on terminal block and shorted wire on heater box. Checks ok.
Tim R.
REFRIGERATOR ROPER n/a Cleared out ice and drain line. Checks ok
Tim R.
WASHER SAMSUNG WF317AAS/XAA Checked unit over found that the unit needs a new tub assembly due to bearings in tub being worn out. No repair
Tim R.
DRYER SPEED QUEEN ADE4BRGS171TW01 Checked unit over found belt had kicked off and pulled a heater wire off. Reinstalled belt and reconnected heater wire which was shorted to ground. Tested element and thermostats they are all checking good. We are only getting 200 volts to the dryer so unit wonÕt heat. Checks and found that the issue was at the wall outlet. Once they fix that unit will work fine. Left message for Julie about issues.
Tim R.
DRYER KENMORE 417.948023 Replaced heater and thermostat due to customer saying 7nit would stop heating mid cycle. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LFHD2251TF4 Replaced ice maker. Checks ok.; used 1 243297606 (
Tim R.
WASHER FRIGIDAIRE GLWS1649AS2 Explain to the customer that the noise she was hearing was normal due to wear and tear that the unit was still functioning properly.
Tim R.
WASHER LG WM3270CW Replaced parts listed. Checks ok.
Steve M.
DISHWASHER KITCHENAID KDTM354EBS2 Lower rack is not cleaning properly. Found stuck in diverter neutral position disassembled pump base reinstalled diverter cam into proper position. Unit is working properlyThree years old located in main kitchen
Steve M.
DRYER WHIRLPOOL LER4634JQ1 "Dryer not heating. Found burnt terminal wire on timer, repaired wire terminal dryer is heating properly."
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Top rack keeps coming off track. At this time Frigidaire does not offer any upgraded track or wheel assemblies to correct the loose sitting rack supports. Advised customer to make sure they are pulling the top rack out from the center handle to prevent binding
Tim R.
REFRIGERATOR SAMSUNG RF4267HAWP/XAA Checked unit over and found both the refrigerator and the freezer section weÕre not cooling properly refrigerated was at about 50¡ and freezer was about 20-ish. Compressor was running and all fans were running properly unit has a Freon leak. Previous company has cut into the sealed system so we will no longer proceed with working on unit.
Steve M.
REFRIGERATOR MAYTAG MSB27C2XAM00 Sr7725344940 Andrew At Techline helped find a shorted wire in the freezer door harness causing icemaker water valve not to cycle after replacing main control and icemaker. Repaired wiring harness. If ice maker breaks down again a new door will need to be ordered
Tim R.
DISHWASHER BOSCH SHE3ARF2UC/22 "Unit isnÕt draining just needs control showing NLA.; rqstng P&A on 1 12008382(NLA) (CONTROL), states that autho needed"
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Fresh food evaporator frozen over blocking air flow. Previous company installed a heater clip without removing the old one first causing unit not to drain properly. Corrected heater clock placement defrosted unit refrigerator is running OK
Steve M.
DRYER WHIRLPOOL WED7300DW0 Install parts listed unit is no longer leakingThree years old located in laundry closet
Steve M.
DISHWASHER BOSCH SHEM3AY55N/01 Dishwasher has water in the base. Removed screen filter to find less than inch of water beneath filter housing. Normal levels. Customer complaint about odd odor in unit. Recommended a cleaner. Dishwasher is operating properlyUnit is ran every few days.
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 11 Customer states that the unit will not power up and will have to unplug for several hours and when he plugs it back in it may come on . Install new main board cycled unit several times test OK
Steve G.
DISHWASHER LG LDP6797BD Customer states the the unit is not drying. Customer just purchased the unit and the unit is only 2 weeks old. Customer education on the unit and gave customer helpful tips on use and care.
Steve G.
WASHER LG WM2250CW "Customer states that the unit has an odor to it. Was able to smell a bit of an odor. Customer is doing everything right with keeping the door open and drying out the door boot. Tech did run the unit in spin cycle and heard a noise, so we did a load test with towels and everything check ok. If customer wants to have tech pull out the spin basket and power wash it it will require 2 men and 2.5 hrs on return. Verbal est. of $550."
Steve G.
DRYER FRIGIDAIRE FDEB23RGS2 Installed new heater and rear bearing kit clean it up base of unit as well as blower housing and filter area advise customer that they must do that every time they are restricting the flow of air which could lead to poor drying also did show customers and took pictures of lid that has already caught on fire advise the customer do not use the dryer until the house event is cleared out it is a fire hazard to get a professional company out and clean out the house that I stress to the customer several times do not use the dryer it is a fire hazard
Steve M.
WASHER WHIRLPOOL WTW8500DC0 "Communication error between board/UI and error between UI/main3.5 yrs old in laundry room; rqstng P&A on 1 W10812418 (cntrl-elec (MARCONE CORE)) and 1 W11025585 (panel-cntl (MARCONE)), states that autho needed"
Steve G.
RANGE GE JKP85W0A3WW Customer states that when she was cooking she said the bakery goods were not cooked. Tech check power to the bake element and did check the ohms on the bake element.
Steve G.
FREEZER SAMSUNG RF28K9070SG/AA. 05 Customer states that the bottom right section light is not on. Found that the bottom hinge did fall off and would not recognized the door being open. Secure the hinge cover.
Steve G.
MICROWAVE GE PT970DR1 BB Richard HBW Erica purchasing Talk to Erica and Purchasing advised her that the roof of the microwave is peeling about the size of a fist exposed metal possible spark and fire hazard for Erica she stated customer does not have supreme coverage and she is going to look into to see if it will be covered
Steve G.
DISHWASHER KITCHEN AID KUDS30FXSSA Alisa AHS. Spoke to Alisa add American home shield explained to her we got parts and I went by the customers home to install the parts technician took the cover of the control board off knowing that he visually inspected the other wires yesterday when he took the cover of the power wires off notice that the wire harness did catch on fire as well spoke to American home shield advise that there could be additional issues we also need a wire harness not cost-effective they are going to put the unit into options
Steve G.
LAUNDRY CENTER GE GTUP270EM4WW Customer has several issues with the washer. Needs main board and did hear some noise in the gearcase. Customer does has time to use. Did bend the lid a bit so the lock will engage.
Shawn H.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Customer stated no cool in fresh food section. Ran unit in diagnostics to test. When running damper test the damper motor would attempt to turn but not open the damper. Found small amount of ice build up around damper door. Cleared ice and damper opens and closes fine. Checked unit for air leakage that would draw in moisture. Found freezer door not fully sealing at bottom. Glides have frost built up in them keeping the drawer from closing fully. Cleared glides and door seals fine now. No more air leaks. Unit is cooling fine. Frost build up on glides was from keeping door open on previous service.
Shawn H.
RANGE - ELECTRIC KITCHEN AID KFED500ESS02 Customer states that temps in both ovens are not correct. Checked temp sensors and both are in range. Checked temp calibration and offset is 0. Preheated both ovens and tested temp with digital probe. Temps are off by 40 degrees. Calibrated both ovens. Temps are ok now. Showed customer how to calibrate ovens.
Shawn H.
DRYER WHIRLPOOL LER7646EQ0 Installed switch lever and ran to test. All ok. Mail out invoice please.
Shawn H.
RANGE - GAS GE C2S980SEM1SS Installed new knobs and ran to test. All ok.
Steve G.
DISHWASHER SAMSUNG DW80K5050US/AA 03 "Customer states that the unit is not filling up. Found that the motor is seized up, was able to free it up. Cycled the unit and could hear the motor was struggling. Plus that vent open while in the in the wash cycle. ; rqstng P&A on 1 1111 (COMPLETE SUMP/MOTOR ASSY. ) and 1 2222 (MAIN BOARD. )"
Shawn H.
DISHWASHER GE GDT695SMJ2ES "Upon arrival unit had no operation. Checked and found good voltage to main control(118VAC). No loose connections at control or incoming electric. Replaced control, programmed personality, and ran to test. All ok."
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 Removed and replaced main board and and console board on unit ran and tested with customer present unit checks ok
Shaun S.
REFRIGERATOR WHIRLPOOL ED2FHAXSB00 "Removed and replaced imk on u it, cycled unit through unit checks ok upon techs departure"
Shaun S.
DRYER WHIRLPOOL WED5500XW0 "Removed and replaced board on unit, ran and checked out, unit checks ok"
Shawn H.
REFRIGERATOR SAMSUNG RS265TDRS/XAA Checked unit and found 22e error code. No feedback from fan. Getting voltage from board but no operation. Unit needs evap cover with fan. ; ordrng 1 DA97-08724N (EVAP COVER W/FAN)
Shaun S.
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 "Found that air channel suppling air to fridge was froze up and not allowing proper air flow into fridge, pulled evap cover and cleared all ice, ran and checked out unit checks ok"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA "Customer states that ice maker is slow to make a full bucket and unit will shut down about every 4 days of run time. Cycled ice maker and it is very slow to cycle but will complete a cycle. Ran diagnostics to check for errors and operation. No error codes found. All functions work properly in test mode. No signs of leaks in system. Suspect that the compressor is going into thermal overload but may be an issue with the main control as well. Unit would need ice maker, start capacitor and relay, compressor, and main control. ; rqstng P&A on 1 241798224 (ice maker) and 1 241941005 (starter) and 1 297286803 (capacitor-run) and 1 5304511967 (compressor ) and 1 A01078804 (control)"
Shawn H.
MICROWAVE SAMSUNG ME18H704SFW Checked unit and found it heating when door is closed and nothing set. Open door and unit stops heating. Checked all micro switches and all are good. No loose connections or shorted wires found. Ran unit to test heat. Unit heated before start was pressed but when timed cycle shut down the heat shut down with it. Relay on control was stuck on causing unit to heat without input. Unit needs control panel. ; ordrng 1 DE92-03624B (CNTRL BOARD)
Kevin S.
DISHWASHER FRIGIDAIRE LFID2459VF1A "Upon arrival found unit full of water in base. Customer had claimed they had an i30 error which pertains to leak sensor tripping. Pulled out unit, Used towels to dry up water in base. Ran unit in normal wash mode. Checked make sure filling washing ok, no leaks internal or external. Upon canceling and draining the unit, found water would start to back up in the sink. Customer has a plumbing issue to resolve as it drains slowly, more than likely causing other issues with unit. Explained to customer about loading of dishes and to not open door very far on these units as the water from inside will go down into the base. Checked inlet flow, tighten cap on inside of tub basin. Unit checks ok."
Kevin S.
APPLIANCE LG LMXS27626D "Took temps 38 in frig and 01F in freezer. Complaint of frost buildup on right hand side. Took multiple pics. Took steamer and towels and cleaned all ice buildup and dry. Found door adjuster off one tooth on right hand side. Upon removing freezer baskets noticed the bottom one was not in place correctly. Had to rotate 180 degrees to,match the notch in railing. Suspect this and other things causing the unit bottom door not to seal properly. Unit has 3rd middle drawer in freezer as well, customer primarily uses this drawer not the bottom. Checked to make sure doors are sealing ok. Told customer to continue to monitor."
Kevin S.
FREEZER FRIGIDAIRE FFHS2611LWMA "Drain in freezer was frozen. Cleaned out with steamer. Found drain leaking up from cabinet. Had to pull drain hose from out of cabinet use long needle nose pliers to remove debris. After clearing poured about 12 ounces of water through drain, no leaks and is draining to the drip pan. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Installed screw for noise per bulletin FB18-28R1. Checked over unit, no noise."
Kevin S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "unit didnt make any ice, apparently a day or so. They have trouble removing ice bucket. They had another person remove bucket and there was no ice. Upon arrival found plenty of ice in the bucket, ice not dispensing had to adjust ice bucket in place to auger. Explained to customer about this. Also to keep eye on unit if it continues. Could be problem with icemaker. Unit is making and dispensing ice ok at this time."
Shaun S.
DRYER GE GTD65EBSJWS0 Unit has a bad main board ; ordrng 1 MAINBOARD
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Installed screw for noise per bulletin FB18-28R1. Checked over unit, no noise."
Kevin M.
REFRIGERATOR AMANA BX20NL Garage 30+ yrs unit has no water hooked up to unit
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed new fan and heater and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE PHSC39EESS5 Installed IMk bucket & lever and checks ok
Kevin M.
REFRIGERATOR LG LFX25976ST/00 Installed new IMk & Water valve and checks ok
Brad A.
DRYER WHIRLPOOL WED8500SR0 "Please mail customer receipt, installed new element, unit is heating properly."
Brad A.
REFRIGERATOR LG LFX28968ST/04 "Installed new icemaker, unit is working properly."
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Lights and display are not communicating ; rqstng P&A on 1 W11085027(GRAY) (SWITCH) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677118 (cntrl-elec)
Kevin M.
FREEZER FRIGIDAIRE V12WUA Garage 23 yrs+ sealed system issue; rqstng P&A on 1 COMPRESSOR and 1 EVAPCOILS and 1 FILTERDRIER
Brad A.
FREEZER FRIGIDAIRE LGHT1846QF0 "Found freezer getting to cold, suggested using lower temperature setting."
Brad A.
DISHWASHER BOSCH SHV66A03UC/14 "Called AHS, informed them that the labor needed to be increased to complete the job due to excesssive time needed. They have put the unit into replacement. The motor assembly will be returned. The main control is already installed.Authorization number 741jwml"
Brad A.
FREEZER FRIGIDAIRE FFFU14F2QWG "Found unit not coming on, found cold control not allowing voltage through, got voltage through, compressor and fan running with no frost, needs dye filter to check for leaks.; rqstng P&A on 1 5304513033 (THERMOSTAT) and 1 UNKNOWN (DYE FILTER)"
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Found back wall frozen, needs ff evaporator cover, heater, defrost thermostat, main control board. ; rqstng P&A on 1 UNKNOWN (DEFROST THERMOSTAT ) and 1 UNKNOWN (HEATER) and 1 UNKNOWN (MAIN BOARD) and 1 UNKNOWN (FF EVAPORATOR COVER )"
Brad A.
WASHER SAMSUNG WF220ANW/XAA "Found drain pump not turning with proper voltage is applied, ordered new drain pump.; ordrng 1 DC31-00054A (drain pump)"
Tim R.
DISHWASHER KITCHENAID KDFE104DSS3 Replaced fill valve and control due to not water and not cycling properly. Checks ok.
Tim R.
WASHER MAYTAG WTW8000BW0 Checked unit over found that the unit needs a new main control and rps sensor. No repair.
Tim R.
DRYER SAMSUNG DV45H7000EW/A2 Replaced shorted heating element. Checks ok; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSP Checked unit over found that the unit wasnÕt sending proper voltage to the refrigerator fan. Replaced control and evaporator but unit still wasnÕt sending proper voltage to the fan and fan wouldnÕt run. Replaced evaporator and control. Checks ok. Haines 6839-pro2453803
Tim R.
DRYER BOSCH WTMC3300US/01 Checked unit over found that the unit needs a new control. Control NLA. No repair.
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Checked unit over found shorted thermostat. No repair right now
Tim R.
WASHER MAYTAG NTW4516FW2 Checked unit over found broken with capacitor keeping unit from agitating or spinning. Fixed wire. Checks ok.
Tim R.
FREEZER ULINE n/a Disassembled unit and replaced control box. Checks ok.
Tim R.
WALL OVEN GE PK7800SK5SS Customer was complaining unit took too long to bake cookies. Checks unit over found that the temps was off by 20-25 degrees. Recalibrated and fixed oven racks to her desired height.
Steve M.
WASHER GE GTW680BSJ5WS Installed new water valve. Washer checks ok.1.5 yrs old. In laundry area
Steve M.
DISHWASHER KITCHENAID KDFE104DSS0 Heater error. Unit shut heater off due to low water level. Replaced float switch.; used 1 W10195039 (FLOAT SWITCH) from stock
Steve M.
MICROWAVE WHIRLPOOL WMH78019HZ0 4 spots behind wave guide cover in cabinet where arching has occurred. File# SR 7725493698 from techline deeming unit non repairable. Andrew SR 7725493769 from safety division. Adam 1.5 yrs old located in kitchenCalled Kevin @ LoweÕs
Steve M.
DRYER MAYTAG MEDC215EW1 Dryer not heating found open thermal fuse. Replaced thermal fuse. Dryer heating OKTwo years old in laundry closet; used 1 279816 (FUSE) from stock
Steve M.
WASHER WHIRLPOOL WTW8500DC0 Long fill error. Replaced water valve. Unit checks ok. 4 yrs old in laundry room; used 1 W11165546 (WATER VALVE) from stock
Steve M.
WASHER SPEED QUEEN AWN63RSN115TW01 Installed new drive control and harness. Washer is operating OK
Steve M.
DISHWASHER FRIGIDAIRE FFBD2406NW10B "Dishwasher is not draining, found wire off of drain pump. Reconnected and secured wiring harness dishwasher is operating properly. Customer has complained about hard water issues with her last dishwasher. Recommended to use a lemi shine product to cut down on calcium buildup on new dishwasher. 1.5 yrs. old in kitchen"
Steve M.
DISHWASHER WHIRLPOOL DU945PWSQ0 Unit leaking water. Adjusted unit backwards to prevent any water from sloshing out from underneath the door during wash
Steve M.
WASHER ELECTROLUX EFLS617STT0 Installed new door boot. Cleaned out drain filter and dispenser box.
Steve G.
DISHWASHER JENN-AIR JBD8000AWS0 Installed new sump assembly cycle unit test OK tech did have to leave unit out due to the customer had to get the unit out a hole and able to work on it Tech did not re-install unit due to the floor and the countertops
Steve G.
DRYER KENMORE 417.6172351 Found two additional screws that came out of the drum not the original three screws that came out when Tech installed new rear bearing kit different screws installed new screws cycled test OK
Steve G.
REFRIGERATOR WHIRLPOOL WRS321SDHW Last time out the customer had a broken ice container this time out customer had a ice block in the fill cup that they did not mention last time Auth Tech remove ice maker thawed out ice blockage cycled icemaker test OK
Steve G.
REFRIGERATOR SAMSUNG RF236BEAESR/AA Customer states that the unit is not making any ice. ; pckd up 1 DA82-02367a (CLIPS) and 1 DA97-15217D (ICE MAKER)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA After installing new icemaker Kit air handler kit checking the heater. Also installed main board.
Steve G.
MICROWAVE OVEN MAYTAG MMV4205DH-2 Customer states that the unit did not turn on at all. Check power and found the inline fuse was out. Installed new fuse cycled test ok. ; pckd up 1 14QBP20CFB (INLINE FUSE)
Steve G.
DBL OVEN COMBO JENN-AIR n/a Installed new main control board. Cycle. Unit test ok.
Shawn H.
REFRIGERATOR MAYTAG MFI2569YEM2 Checked unit and found defrost drain clogged. Thawed bottom and cleared drain of mildew. Installed heater wire to prevent clog. All ok no more leaks or ice build up. Unit is 8 years old in kitchen. Left voicemails on both number to call back. Ok to run cc.
Shawn H.
DISHWASHER KITCHEN AID KDTE334DSS0 "Checked unit and found pin holes in bottom of tub along sump seal. Tub has a lifetime warranty from manufacturer and is under an extended warranty. Unit would need tub, sump seal, heating element, and door seal.
Shawn H.
REFRIGERATOR HOTPOINT HSM25GFTCSA Checked unit and found water not dispensing. Good voltage to valve and flow from valve at back of machine. Have water flow all the way to the where the line enters the freezer door. Line is blocked or frozen in the freezer door causing no water dispense. Customer does not wish to repair. Mail out invoice please.
Shawn H.
DRYER WHIRLPOOL GEQ8811LW0 Customer concern is of long dry times. Checked vent for build up; none at back of machine and none in vent that I can see. Temps at back of machine are at 160 degrees on high heat with a timed dry. Checked for air flow at exterior of home; no air flow. Vent has separated inside the walls or attic and built up lint causing the long dry times. Advised customer to have vent inspected/repaired.
Shawn H.
WASHER MAYTAG MVWC416FW0 "Checked unit over and found error code for shifter fault. Ran diagnostics and unit would not shift to spin. Replaced shifter and found damage to the clutch, replaced clutch and shifter. Ran to test, all ok. No codes. ; used 1 W10721967 (SPLUTCH), and 1 W10913953 (ACTUATOR) from stock"
Shaun S.
WASHER WHIRLPOOL WTW8000BW "Upon arrival found that fabric softener cup is clogged with hardened softener and water, tech pulled the cup out of the machine took and cleaned in sink with hot soapy water and a brush, ran and checked out, unit checks ok after running a rinse cycle on unit, no water standing in cup"
Shaun S.
DRYER MAYTAG MDE6700AYW "Upon arrival found that thermistor was bad on unit, removed and replaced thermistor ran and checked operation, unit checks ok ; used 1 DC32-00007A (THERMISTOR) from stock"
Shaun S.
REFRIGERATOR KENMORE 363.9550417 "Upon arrival found that freezer drain was froze over and not allowing water to funnel into drain pan, tech cleared drain installed new bulb in fridge for customer, checks ok"
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced parts... checked over unit is cooling ok. Replaced door handle and adjusted all checks ok.
Kevin S.
DISHWASHER BOSCH SHE3AR76UC/21 "Customer noted for a few months now unit was making a humming noise. Put unit into a express wash, unit filled and washed without issue and was quiet. Only when upon canceling into a drain noted the drain pump is humming and checked by placing my hand over to feel. Unit is draining ok, i did check screen filter and clean but not overly dirty. Drain hose appears ok. Customer did get an E-24 error one time which means drain error. I could not replicate the error code upon testing. Created and saved estimate, in system for customer, they are going to monitor and think about the repair. Collected service call fee."
Kevin S.
RANGE HOOD KITCHEN AID KWCU265HSS "Upon arrival found unit light switch is broken. Looked up part, gave estimate part is quite expensive and special order. Customer chose not to replace. Spent some time trying to remove to see if we could modify or glue switch no luck. Unit will take quite some time to repair, possibly having to drop the hood unit down. Collected service call fee."
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS6L7EES1 Called AHS-Nikedda sealed system that is non repairable in the cabinet auth #107nkpc putting into options
Kevin M.
REFRIGERATOR MAYTAG MFD2560HEQ Found WV leaking
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2342LF5 IMk not advancing ; used 1 241798224 (IMK) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 TSTAT wasnÕt opening properly Installed new TSTAT and checked ok
Kevin M.
REFRIGERATOR GE GYE18JSLGFSS Installed new ice maker and checks ok
Brad A.
DISHWASHER WHIRLPOOL WDT710PAYB3 "Unit was leaking from door, Found tub seal not seated properly, installed new seal, unit is working properly. Deductible will be collected from cc on file.; used 1 W10542314 (DN) (TUB SEAL) from stock"
Brad A.
WASHER LG WM3001HPA "Found bolt holding rotor on was falling out, tightened bolt back into place, unit is agitating and spinning properly. Checks ok."
Tim R.
DISHWASHER SAMSUNG n/a Checks unit over found that the unit needs a new control due to not sending power to the drain pump. Model tag looks like it has been peeled off. Checks the manual also no tag located. No repair possible due to no tag. Took picture was tag was previously located.
Tim R.
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Checked unit over found that the unit has a restriction in the sealed system and isnÕt cooling. Needs condenser, evaporator and compressor. Unit 5-7 years old in kitchen; rqstng P&A on 1 241650210 (compressor) and 1 242039203 (condenser) and 1 5303918286 (evaporator) and 1 A01078804 (control)"
Tim R.
RANGE LG LRE3061BD Checked unit over found that the unit had a shorted convection element and shorted control. ; ordrng 1 EBR77562706 (CONTROL) and 1 MEE61925402 (CONVECTION ELEMENT)
Tim R.
WASHER ELECTROLUX EIFLW55HIW0 Needs new door boot due to tear in the bellow.; ordrng 1 134616100 (bellows)
Steve M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 FF evap is frosted over. Unit not cooling properly. Mandatory whirlpool service pointer W11033419DNeed to update main control and evap cover if frost occurs.; rqstng P&A on 1 W10889841 (E COVER . (MARCONE)) and 1 W11169503 (MAIN CNTRL (MARCONE CORE))
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 14 "Customer states that they have no ice. Found ice cube build up. Remove ice build up, removed the ice maker and auger assy thawed out the ice and reinstalled. Sealed up the ice room form warm air getting in. Cycled."
Steve G.
DISHWASHER KITCHEN AID KUDS30FXSSA Customer states that she smelled something burning. Found that the main board caught fire. Tech did check to see if the wire harness was fine. ; ordrd 1 W10479761 (cntrl-elec) and 1 WPW10481125 (panel-cntl)
Steve G.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Customers upper ice maker is leaking. Unit has been sealed up but tech wants to install new upgrade kit. ; rqstng P&A on 1 1111 (ICE MAKER UPGRADE KIT WITH BOARD. )
Steve G.
REFRIGERATOR MAGIC CHEF HMWC444DZ In front of the customer tech open up the box to inspect the door. Found that the door has been damage. The box is in excellent shape. Tech reorder part; ordrng 1 312260100178 (DOOR)
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA Checked unit and found bake element shorted open. Unit needs bake element. Please schedule for Friday.; ordrng 1 DG47-00038B (BAKE ELEMENT )
Shawn H.
COOKTOP ELECTROLUX E30EC65ESS "Found switch for right rear small burner shorted closed. Also found all covers for temp displays cracked allowing moisture into switches, and element on lights missing. Unit needs right rear switch, display covers and element on lights. Unit is roughly 10 years old in the kitchen. ; rqstng P&A on 1 316441830 (control) and 5 318319001 (lens,indicator light)s and 2 318337200 (light)s"
Shawn H.
REFRIGERATOR SAMSUNG RF23M8090SG/AA Checked unit over and found it in need of ice maker service bulletin. Unit has not had it performed. Thawed ice maker and inspected. Unit will need fill tube adjusted on return when installing kit. ; ordrng 1 DA82-02638A (IMK SVC KIT)
Shawn H.
DISHWASHER KITCHEN AID KDTE334DSS0 "Checked unit and found small holes rusted through the tub by the sump. Customer stated that up until leak unit worked fine. Did state that it occasionally wouldnÕt drain and left some standing water in sump. Tub is covered under a lifetime warranty from Whirlpool. Unit needs tub, sump assembly w/drain pump, door seal, and heating element. Tub assembly comes with heater. ; rqstng P&A on 1 W10300924 (door seal) and 1 WPW10455261 (pump&motor) and 1 WPW10531320 (drain pump) and 1 WPW10681502 (tub-dishwr)"
Shaun S.
DRYER FRIGIDAIRE AEQ6000ES0 "Upon arrival found that unit has no problem with drum not turning on unit, found that motor is extremely noisy as unit is running, motor needs replaced ; ordrng 1 131560100 (motor)"
Shaun S.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Found unit is in need of a new imk in freezer compartment and new main board on back of fridge imk broke and no power being sent to imk from board; ordrng 1 IMKFREEZER and 1 MAINBOARD
Shaun S.
DISHWASHER LG LDF6810ST/01 "Upon arrival tech was going to install parts on unit but as he removed from under counter tech notice that machine has been leaking for some period of time and water has created problems on floor and cabinet(see sd quick pic for reference) notified father of the situation, they r going to address the water damage situation and then call back when problem resolved, upon checking unit found that water has been leaking from sump assm and rolling back towards wall instead of out the front of the unit there for customer never new of the leak ; ordrng 1 BOTTOMCOVER and 1 SUMPASSM"