Local Reviews
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Shaun S.
DRYER WHIRLPOOL WED8800YC1 Removed and replaced thermister and cutout unit checks ok
Shaun S.
DRYER WHIRLPOOL WED8800YC1 Removed and replaced thermister and cutout unit checks ok
sam.robertson@authorizedco.com
DISHWASHER SAMSUNG DW80F600UTS/AA Inspected the unit and found after filling with water for a few seconds the unit would start draining. Replaced case break and pump. Water under the unit on the base from repair. Powered the unit back on in the drain pump kicked on. I advise the customer that do the water being in the base even though its been cleaned up the sensor is still wet and may run the drain pump for several minutes. I advise the customer if the drain pump did not kick off after eight minutes to shut the breaker off and give it 24 hours to allow the base to dry. Ill checks OK
Steve M.
RANGE GE CHS900P3M2D1 Installed new outer door panel assembly due to factory misalignment on the glass. Customer still concerned with the amount of dust the unit collects from fiberglass insulation on the stove. Advised her she needs to contact GE customer service to have a factory representative come
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Called Samsung tech support with visual support monitored water buildup under ice tray after all service kits and recommendations have been made. No further recommendations Samsung deeming unit non-repairable customers to contact LowesTicket#4157217738700041385700
Steve G.
REFRIGERATOR GE GFSF6KKYCWW Installed new icemaker and refrigerator back wall cycled unit test OK
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ice maker is locked up replace icemaker ; used 1 W10882923 (Icemaker) from stock
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 No lights in unit open the drawer it dispenses water not making ice intermittently cooling called Lowes -Johnny- they will contact customer within 2-3 business days
Steve G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 Installed new main board
Kevin M.
REFRIGERATOR FRIGIDAIRE DGUS2645LF6A "Called tech line spoke to Russ. Found unit in Sabbith mode reset unit and checks ok"
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA EVAP fan is frozen up and fan is frozen up and unit needs repaired for icemaker bulletin
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2312TP4 Calling Frigidaire liner is cracked extremely bad-Russell-84208099- and they will contact customer within 7-10 days
Brad A.
WASHER GE GTW750CSL1WS "Customer claims unit was making buzzing noise during agitation cycle, tested unit, could not recreate noise, unit checks ok."
Brad A.
WASHER LG WM3570HWA "Found user interface not communicating with power button properly, unit will not power on. Customer considering repair."
Brad A.
WASHER MAYTAG MAVT634AWW "Found unit had suds build up causing pressure switch to not read water level properly, cleaned out suds, tested unit at each water level. Checks ok."
Shaun S.
DISHWASHER LG LGF7551ST "Upon arrival ran unit while working on dryer, upon checking unit found no issue with it at this time unit checked ok"
Brad A.
DISHWASHER SAMSUNG DW80J7550UG/AA "Installed magnet and water wall, did not need the motor assembly, will return motor. Unit checks ok."
sam.robertson@authorizedco.com
WASHER GE GTW460ASJ4WW "Installed control board and pump. Recalibrated control board. Ran a test cycle, all checks OK. The inside of the basket was fairly dirty. I advise the customer they need to use cleaning tablets on a regular basis or the issue will continue to happen again."
sam.robertson@authorizedco.com
DRYER WHIRLPOOL MEDC465HW0 "Inspected the unit and found the pulley misaligned and one of the support wheels locked up causing damage to the belt. Installed parts, ran a test cycle all checks OK; used 1 691366 (Pulley), 1 341241 (Belt), and 1 349241t (Support rollers) from stock"
Kevin S.
WASHER LG WM8100HVA "Replaced rear tub and inner basket. Tested unit with towels, checked for leaks. Showed customer, unit appears ok, customer will let us know."
Kevin S.
DRYER SAMSUNG DVE50R5400V "Unit would not power on, checked and reset breaker, old style breakers, unit is not getting any voltage to recepticle and have also checked no voltage at terminal block. Discovered that breaker had been improperly marked. Found correct breaker, getting proper voltage but still suspect old breakers. So checked out heating element, tstat, hi limit all ok. Checked make sure no shorts, nothing burnt. Found quite a bit of lint buildup, cleaned out bulkhead good told customer make sure lint screen sits flush. Checked venting to outside ok, but have no flap on end explained critters can get in there and build a nest. Ran unit on time dry hi heat for 10 mins checked ok. Also showed customer about eco feature make sure that is off. Customer says she never noticed any error codes."
Kevin S.
WASHER HOTPOINT HTW240ASK5WS "Customer must have canceled the job on the washer, and clothes just sitting there in water. All she had to do was reset on another cycle. I drained unit and started a cycle fresh, explained how to start, pause and cancel jobs. Unit checks ok."
Kevin S.
WASHER GE GTW840CSN0WS "Customer claims unit gets off balance intermittently, has since the first day they owned it. They do try and load it in various ways but will still get off balance. These units are more prone for this. Unit is on a cement floor in basement, level and suspension rods are good. Unit checks ok."
Brad A.
OVEN WHIRLPOOL WFG550S0HZ1 "Installed new control and dsi board, unit checks ok."
Brad A.
RANGE - ELECTRIC JENN AIR JGS990BDB "Installed new burner, igniter, and screws, unit checks ok."
Tim R.
DRYER KENMORE 110.7120201 "Units intermittently shutting down and not heating. Needs timer, valve assembly, fuse kit. Unit 15 years old in laundry room ; rqstng P&A on 1 W11050897 (Thermal kit) and 1 W10823508 (Valve assembly) and 1 W10186032 (Timer)"
Steve M.
DRYER - ELECTRIC GENERAL ELECTRIC GTD42EASJ2WW Dryer wont start and timer is very noisy need to replace motor assembly and timer; ordrd 1 WE17X24535 (Motor) and 1 WE04X24550 (Timer)
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found part of the filter housing mechanism was broken. ; ordrng 1 W10394053 (Filter housing assy.)
Steve G.
MICROWAVE LG LMV1831BD/ 00 Vent fan is not working. ; ordrng 1 1111 (Vent motor assy) and 1 2222 (Main board)
Steve G.
WASHER AMANA NTW4605EWO Unit is loud in spin. ; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10913953 (Actuator) and 1 W10239971 (Splutch) and 1 W10006384 (;belt) and 1 W10324647 (Bearing)
Steve G.
DISHWASHER SAMSUNG DW80R2031US/AA 00 Found a loose wire to motor assy. Reseated. Cycled. ; O-emld tckt
Shaun S.
DRYER SAMSUNG DV42H5000EW/A3 01 "Upon arrival found that motor has a dead spot in it, have to rotate drum in order for machine to start, also needs new rollers installed ; ordrng 1 Motor and 1 Blower wheel and 1 Housing and 2 Rollerss"
sam.robertson@authorizedco.com
DISHWASHER GE GLD5600R00BB Inspected unit and found the top and bottom racks chipping paint along with the top rail stops clips are gone. The unit is 10 years old and located in the kitchen; rqstng P&A on 1 WD28X10384 (Lower rack) and 4 WD12X10278 (Wheel clips)s and 1 WD35X21038 (Wheels) and 1 WD28X10399 (Upper basket) and 2 WD12X10304 (Rail clips)s and 1 WD12X10163 (Rinse aid module)
sam.robertson@authorizedco.com
RANGE WHIRLPOOL GJC3034RB01 Inspected unit and found the infinity switch is not activating properly and only going to a high heat. Ordering parts. The unit is roughly 14 years old and located in the kitchen.; ordrng 2 9759474 (Infinity switch)s and 1 9762441 (Switch) and 1 3191050 (LR infinity switch) and 1 3191049 (RF infinity switch)
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 "Inspected the unit and found the icemaker damaged and the water valve not sending water to the icemaker. Evap fan motor making a loud humming noise. Ordering parts. ; ordrng 1 241642534 (Icemaker) and 1 242077705 (Evap motor), used 1 242252702 (Water valve) from stock"
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WTW7040DW0 Inspected unit and found a failed gear case making a loud rumbling noise. Ordering parts; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10754161 (Rotor) and 1 W11130359 (Stator) and 1 W10752187 (Screw) and 1 W10752189 (Screw)
Brad A.
WASHER GE GTW335ASN1WW "Found control will not respond, lid will not lock, ordered lid lock and main control.; ordrng 1 WH22X29556 (Control) and 1 WH08X31577 (Lid lock)"
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Freezer rails are jamming up replace rails ticket#4157216855; saved tckt
Tim R.
WASHER WHIRLPOOL LBR4121JQ1 Checked unit over found that the motor was smoking and burning. Unit needs new motor customer wants to think about repair.
Tim R.
REFRIGERATOR JENN AIR JFC2089HPF Replaced icemaker and informed customer and AHS that issues with door are cosmetic and not covered.; used 1 1129316 (ICE MAKER) from stock
Tim R.
WASHER AMANA NTW4516FW3 Remove agitator and clear debris out of underneath agitator. Tighten down agitator because it was slipping. Squealing noise is coming from the top seal of the transmission. Did inform rent a center of this issue. Only way to fix it is to replace the transmission. This is very intermittent maybe happens once every five or six loads and only last at the very beginning of the cycle.
Tim R.
DISHWASHER FRIGIDAIRE FDB1100RHB2 Checked unit over found that the drain pump has gotten an object down inside of the pump. Unit needs new drain pump. Water has been sitting in the dishwasher for months. Did inform the customer that this isnt gonna be covered. Unit has also had standing water in it since the beginning of the pandemic per the customer. We are not servicing this unit anymore.
Tim R.
WASHER MAYTAG MVWB835DW1 Replaced parts listed. Leveled unit. Checks OK
Tim R.
REFRIGERATOR LG LFC25770SB/04 Replaced ice maker. Checks ok
Tim R.
WASHER WHIRLPOOL MHWE950WW01 "Cleared drain pump and unit drains good. Is loud during spin cycle. Needs new tub. Not fixing that issue.; (created new UIS, deleted prior attachment to UisID 5919)"
Steve M.
DRYER GE GTD33EASK0WW Call Lowes and spoke to Janette. Advised her of the situation with the dryer that the unit is running and heating. Previous cold out the day prior found absolutely no issues mechanically with the dryer. Customer is directly concerned with the thumping noise which was never duplicated while we were in the home. Removed top of dryer and the unit ran for at least 30 minutes with no failure detected. Customer is declining to be responsible for trip charges if a trip is made to the home and no problems found. Customer informed me to cancel the call
Tim R.
DISHWASHER GE DDT595SSJ0SS Unit wont run through a cycle keeps filling and draining. Needs new control and drain pump due to noisy when draining. No repair as of yet
Tim R.
REFRIGERATOR FRIGIDAIRE FGUS2642LF1 Cleared frozen drain and installed heater. Checks ok
Steve G.
DISHWASHER LG LDT5678SS "Unit would not drain. Found that the unit was poorly installed and the drain hose was pinched. Installed new drain hose and connection hose. Cycled unit test ok.Adv customer that the unit was not installed right the back leg was not down causing stress on the front part of the tub. Also the main issue the installer did not have the wire connection in the junction box. No stress clamp was installed that comes with the unit. Tech did reroute the house wire and unit wire. And put the wires in the junction box. Did not have a stress clamp, because that should have been installed right the first time. Customer calling vendor"
Tim R.
WASHER SAMSUNG WA50M7450AW/A4 "Instructed customer on cleaning tablets and usage. Debris is from water standing in the tub and now it is floating to the top; (created new UIS, deleted prior attachment to UisID 26474)"
Steve G.
DISHWASHER GE GDT535PSM0SS "Installed new main board, display,lock and wire harness. Cycled. Test great"
Tim R.
DRYER SAMSUNG DV331AEW/XAA Drum still cracked clothes got bound up in crack. Cleared clothes. Checks ok
Steve G.
REFRIGERATOR SAMSUNG RF28R6241SR/AA Customer just change out the filter and unit would not let the customer reset. Found that the unit was on child lock. Unlock and unit was able to reset.
Steve M.
WASHER SPEED QUEEN AWN63RSN116TW01 Unit not pumping water out due to faulty drain pump motor. Replaced pump. Operating ok; used 1 203885 (Drain pump) from stock
Shaun S.
OVEN BOSCH HBL5760UC Made adjustments to the temp offset on unit after checking probe per Bosch ran and checked out unit checks ok
Steve M.
DISHWASHER WHIRLPOOL WDF510PAYSA Dishwasher is leaking on the floor due to a giant hole melted in the base of tub. Theres no visible marks on the heater indicating that it dropped down in the tub. Call home shield and indicate theres a possibility that the main control board heater relay stuck and caused the unit to overheat and melt the tub. Cannot test the unit due to the condition of the dishwasher without it pouring water all over the floor. Recommend replacement of dishwasher107cjbm. Cordello
Steve M.
REFRIGERATOR WHIRLPOOL KSCS25FKSS02 Reattached bottom kick plate and noise more than likely coming from icemaker being turned on which doesnt have water supply. We disabled icemaker--Unit seems to be operating ok. Recommend temp adjustment for produce freezing or rearrange food frequently.
Steve M.
COOKTOP MAYTAG MEC7430WB00 Wiring loose. Recommended left rear infinite switch. Customer declined
Steve G.
REFRIGERATOR FRIGIDAIRE FFSS2615TD4 Doors are not level and the freezer door is rubbing. Adjust the door hinge. Test ok.
Shaun S.
RANGE n/a "Upon arrival found that door is locked on unit and not able to obtain model and serial number from unit for proper repairs, contacted Jennifer @ county Corp she provided model and serial number gave her est for repair, declines they will replace the unit"
Steve G.
DISHWASHER BOSCH SHE68R55UC/63 Installed and rewire the console. Cycled.
sam.robertson@authorizedco.com
RANGE WHIRLPOOL RF362LXTB2 Inspected the unit and found an impact crack running through the glass cooktop. Customer stated a bowl was dropped onto it. The unit is roughly 13 years old and located in the kitchen. Notified the warranty company and they stated it would not be covered under the warranty. They would call customer.
Steve G.
RANGE SAMSUNG NE59J7630SS/AA Display is out. Installed new display. ; used 1 De07-00129a (Led display) from stock
Shaun S.
DISHWASHER KITCHENAID KUDE70FXPA5 Removed and replaced console on unit
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RFG297AABP Installed parts. All checks OK.
Shaun S.
WASHER SAMSUNG WA54R7600AC Found no issue with washer was operating normally at time of the service call
sam.robertson@authorizedco.com
REFRIGERATOR ELECTROLUX LGHS2665KF2 Install control board. Unit powered on. There was a small amount of ice calling in the drain line in the freezer section. Cleared the drain line.All checks OK.
sam.robertson@authorizedco.com
DISHWASHER GE GDT695SBL3TS "Inspected the unit and found the control board dead. Replaced the control board and ran a test cycle. The unit filled with water, washed, and drained without issue. No abnormal sound or issue from the unit. All checks ok."
Kevin S.
WASHER LG WM8100HVA "Replaced rear tub, spin basket etc. tested unit on a rinse and spin. Checked no leaks, unit appears ok thus far, customer will do some laundry tonight to test."
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Checked unit out checks OK customer said start making ice last night
sam.robertson@authorizedco.com
LAUNDRY CENTER GE GUD27ESPM1DG Inspected the unit and found a bad timer. Installed new timer. All checks ok. Customer asked about the unit chiming or beeping to signal the load is finished. Called techline and they stated only the driers with electrical control board chime. Notified the customer.
Kevin M.
FREEZER FRIGIDAIRE FFFU14F2QWR Called tech line - Eric- adjusted TSTAT down per tech line and got Reference # 84203196
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed parts and ran a test cycle. Icemaker cycled and filled with water. All checks OK. I advise the customer to give it about 48 hours before they see it returned to normal ice production levels.
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2311PF2 Found ice stuck in damper not letting air into fresh food section properly
sam.robertson@authorizedco.com
REFRIGERATOR LG LTCS24223S Inspected the unit and found a large amount of ice buildup around the icemaker and behind the evaporator cover. Removed evaporator cover and cleared out the ice. Installed new icemaker. All checks OK. I advise the customer to leave the unit off for 24 hours to allow it to properly defrost and let how all the ice to melt.; pckd up 1 5989JA0002Y (Icemaker)
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAEWW/AA Called Samsung about the unit they said they really could not help out because the unit is out of warranty redone ice maker bulletin and checks ok ( send cust a receipt plus the previous work history of the unit )
Kevin S.
DRYER ELECTROLUX EFME627UIW2 "Found blower wheel loose, adjusted and tightened."
Kevin S.
WASHER WHIRLPOOL WFW9500TC01 "Changed out new boot seal and clamps... tested unit to check for leaks. Unit checks ok, though is in rough shape."
Brad A.
DISHWASHER WHIRLPOOL WDP370PAHB0 "Installed new heating element, unit checks ok."
Tim R.
OVEN SAMSUNG NE59J7850WS/AA Needs main control due to over heating; ordrng 1 DE92-02439L (Control)
Steve M.
WASHER SAMSUNG WF42H5000AW/A2 Washer not completing cycles due to MEMS sensor control error. Shocks appear to be worn as well. ; rqstng P&A on 2 DC66-00470A (Front shock..)s and 2 DC66-00470B (Rear shock..)s and 1 DC92-01803D (Control board..)
Tim R.
MICROWAVE KENMORE 665.6968299 Checked unit over found that the unit needs a new main control and a display. Parts are showing no longer available. Unit is about 15 to 20 years old in the kitchen.; rqstng P&A on 1 8184972(Nla) (Control) and 1 8169536(Nla) (Display)
Kevin M.
REFRIGERATOR BOSCH B26FT70SNS/02 Found broken waterline to the water valve repaired and checks ok
Tim R.
WASHER MAYTAG MAV7551AWW Leaking grease at the bottom of the unit and loud in spin. One side of the timer wont advance at all. Needs parts listed. Unit is 20 years old in kitchen; rqstng P&A on 1 35-6615 (Transmission) and 1 22002741 (Inner basket) and 1 22004043 (Agitator) and 1 22004312 (Timer)
Steve M.
DRYER MAYTAG MEDE200XW1 Idler pulley broke; ordrng 1 W10837240 (Idler pulley..)
Brad A.
DISHWASHER FRIGIDAIRE FFCD2413US3A "Found latch not engaging properly, installed new latch, unit checks ok.; used 1 5304526818 (Latch) from stock"
Brad A.
DISHWASHER SAMSUNG DW80R2031US/AA "Found unit had suds from dishwashing liquid residue causing unit to leak and set off leak sensor, informed customer to be cautious about the dishwashing liquid getting on dishes before loading them, tested unit, checks ok."
Steve M.
DISHWASHER MAYTAG MDB6709AWB3 Found open heater and fuse element ; ordrng 1 WP661566 (Fuse..) and 1 W10518394 (Heater..)
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Lower spray arm needs replaced; ordrd 1 5304517981 (Spray arm)
Brad A.
DISHWASHER SAMSUNG DW80J3020US/AA "Found control not responding properly to leak sensor, needs control replaced. Customer considering repair."
Steve M.
UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Bottom of the freezer door is bowed not allowing the magnetic read switch to make a contact causing the unit interior light to go out after period of time. Need to replace door; ordrng 1 5304523717 (Door..)
sam.robertson@authorizedco.com
DISHWASHER GE GSD3200J00BB Clips that secures the door switches broke. Ordering part. ; rqstng P&A on 1 WD34X10709 (ESCUTCHEON) and 1 WD34X10719 (Insert) and 1 WD1X1363 (Switch leaf)
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 08 Shelf on the door snap at the screw. ; ordrng 1 DA97-14997E (;bin shelf) and 1 DA97-14997D (Shelf bin.)
Steve G.
REFRIGERATOR SAMSUNG RF28K9070SG/AA 05 UNIT IS freezing up. ; ordrng 1 1111 (Ice container) and 1 Da82-02649a (Ice maker kit)
Shaun S.
WASHER SAMSUNG WF45N5300AF/US Tech believes the shocks that was installed are bad please replace front and rear shock; ordrng 1 Front shocks and 1 Rear shocks
Brad A.
DRYER WHIRLPOOL WED6600VW0 "Found control board not responding, giving F1 error, needs control replaced, ordered control.; ordrng 1 W10111616 (Control board)"
Brad A.
DISHWASHER FRIGIDAIRE FFID2426TD4A "Found motor making loud noise, found control not responding properly, ordered control and motor.; ordrng 1 5304519906 (Wash motor) and 1 5304518470 (Control)"
Tim R.
WALL OVEN WHIRLPOOL RBD275PDB15 Checked unit over found that the main control was shorted out and had no display. All the buttons functioned but the unit would not heat up. Needs new control board which is showing no longer available W10438751.....
Tim R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced lights checks ok; used 2 W10695459 (MODULE) from stock
Tim R.
DISHWASHER FRIGIDAIRE FGID2466QF5A Checked unit over found unit wasnt going into a wash cycle. Found code for control board issue. Reset control and tested and unit ran through on each cycle. Checks ok. If they have more issues itll need a new control.
Tim R.
DRYER GE GTD65EBSJ4WS Greased rear bearing. Checks OK
Tim R.
DISHWASHER BOSCH SHE68T56UC/07 Unit needs new control. No repair due to cost
Tim R.
DRYER SAMSUNG DV40J3000EW/A2 Replaced heater. Checks ok; used 1 DE486A (
Tim R.
DISHWASHER WHIRLPOOL WDT720PADM2 Cleared out drain hose and disposal. Checks ok
Tim R.
DRYER GE DSXH47EG1WW Checked unit over found the main control would not respond. Unit need a new main control. No repair
Tim R.
WASHER AMANA NTW4516FW2 Checked unit over found the unit made a loud scraping noise when I was running through the cycle. Removed inner tub and clear debris out of drum area. Unit checks OK
Tim R.
LAUNDRY CENTER GE GUD27ESSJ1WW Replaced parts listed checks ok. Fixed wiring issue on timer. Ok
Tim R.
WASHER SPEED QUEEN AWNE9RSN115TW01 Replaced parts listed checks ok
Tim R.
DISHWASHER GE GDT695SFL3DS Replace user interface. Unit checks OK
Tim R.
DRYER SAMSUNG DV42H5200EF/A3 Replaced idler. Unit checks OK; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
DRYER WHIRLPOOL WED6400SW1 Heating element is shorting out. Recommend heater and thermostat kit. Repair is uneconomical.
Steve M.
REFRIGERATOR FRIGIDAIRE FFHI1835VS0 Main electrical connector from power cord to machine harness was unplugged. Pictures attached unit is operating properly
Tim R.
WASHER WHIRLPOOL LHA5700W1 Water valve had no issues. Ran unit through cycle and it worked perfectly normal through each step. Explained to customer unit was functioning normal.
Steve M.
DRYER SPEED QUEEN ADE3SRGS173TW01 Replacing drum and rollers.
Steve M.
DRYER GE GTD33EASK0WW Found loose drum baffle causing noise. Called Lowes for additional labor to remove washer and rehook dryer venting.
Steve M.
REFRIGERATOR LG LFX25978SW/01 Installed new icemaker
Tim R.
WASHER-DRYER COM LG WM3997HWA Cleared drain pump again. Checks ok
Steve M.
RANGE SAMSUNG NE59J7630SG/AA Installed new display board
Steve G.
HOME COOKING - E LG LSE4617ST/00 After talking to Techline installed new fuse cycled unit test OK
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 03 Unit was on show room mode. Did take off and compressor did kick on. Did show customer how to get if off mode if happens again.
Steve G.
DISHWASHER KITCHENAID KDPE234GPS0 Customer states that the unit would not start. Customer was having issues with closing the door. Inspect the unit and unit check ok. Cycled the unit several times. Check ok.
Tim R.
DISHWASHER FRIGIDAIRE FFID2426TD2A Unit wasnt running and was leaking water out on the floor. Checked and found that there was not a drain loop installed. Installed a new drain loop and tested unit function normally did not leak. Checks OK
Shaun S.
DISHWASHER SAMSUNG DW80J3020US/AA "Upon arrival found that dishwasher is operating normally unit fills and washes drains just fine, tech found lot of lime buildup in machine so customer had cleaning agent tech installed and left unit running, customer to obtain more cleaning agent (recommended afresh tablets) and continue with clean cycles"
Shaun S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Upon arrival found that imk is working fine ran and did checks on it found no issue at this time
Shaun S.
DRYER WHIRLPOOL WED9200SQ1 "Upon arrival dound that debris was caught in blower wheel causing unit to have thumping noise while running, tech removed debris ran and checked out unit checks ok"
Shaun S.
MICROWAVE GE JVM7195EKSES Removed and replaced mag tube and diode
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHD2642LF1 Adjusted legs accordingly
sam.robertson@authorizedco.com
DISHWASHER SAMSUNG DW80K7050UG "Inspected the unit and found the drain pump had failed and a bad gasket. Installed drain pump and gasket. Ran a test cycle and the unit functioned properly. All checks ok.; used 1 DD31-00005A (Drain pump) from stock, pckd up 1 Sadd62-00043A (Gasket)"
sam.robertson@authorizedco.com
DRYER LG DLEX3360V "Inspected unit and could hear it making a loud screaming sound. Disassemble the unit and found all the rollers, pulley and belt appeared to be fine. Remove the drum and tested the motor. After about five or six minutes the motor started making a loud screaming sound. Provide a quote to customer and they stated they would let us know if they want to move forward with the repair or not."
Steve M.
REFRIGERATOR AMANA ART318FFDW03 Installed freezer def sensor. Previous work has been done to the temperature sensor. Sensor fixture has been broken and secured back with tape and zip tie. Suspected sealed system problem. No further service is going to be recommended
Kevin S.
REFRIGERATOR GE GSHF5KGXBCWW "Customer recently moved into home. Unit is dispensing water ok, and making ice but not dispensing ice. Pulled out ice bucket noted some cubes appeared hollow, my guess probably due to water being shut off for a period of time, then the ice was all clumped together jamming it from dispensing. Showed customer, and dumped all ice to clear. Auger and solenoid working ok. Unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGS2342LF7 "Upon arrival unit is cooling but right hand light is out and the display and anything with dispenser is not working. Checked right hand door switch ok. Proceeded to remove display panel etc. called tech line, case #84201241 he had me check for dc voltages at the main board from J9 connector which has a 3 prong harness of red, white, black. Unit was giving 15-16Vdc upon checking from the other end of the harness read ok unplugged from the board. However when connector that 3 prong wire on either end of the board the refrigerator will shut down. Gave and saved estimate for repair. Collected service call fee."
Kevin S.
DISHWASHER GE GDF530PGM0WW "Replaced turbidity sensor, ran unit checks ok. No leaks... see note."
Steve G.
RANGE - ELECTRIC GENERAL ELECTRIC JS760FL5DS Installed new glass top. Check ok.
Kevin M.
REFRIGERATOR KENMORE 10650049710 Installed new ice maker and checks ok
Kevin M.
FREEZER FRIGIDAIRE FFFC09M1RW Called Fridaire Gaety-automatic replacement per Electro lux 84199208 called Lowes -Justin- they will contact cust within 2 days
Shaun S.
DRYER AMANA NED4600YQ0 "Found a burnt wire coming off element, tech repaired ran and checked out unit check ok"
Kevin M.
REFRIGERATOR SAMSUNG RF4267HABP/XAA Error codes are21 & 40 which is Freezer fan & ice room fan part is NLA per Chris
Kevin M.
REFRIGERATOR GE GFE28HSHFSS Ff fan assy is frozen up and needs replaced
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 Installed new water valve and fill tube
Brad A.
WASHER GE GTW460ASJ8WW "Found unit would not complete cycles, installed new control and lid lock, unit is working properly."
Brad A.
WASHER GE GCWN4950D0WS "Installed pressure switch and main board, unit checks ok."
sam.robertson@authorizedco.com
DRYER SAMSUNG DV448AEP/XAA "Inspected the unit and found the belt had caught on a wiring harness and detached from the pulley. Made adjustments and reattached the belt. Ran a test cycle, all checks ok."
Brad A.
DRYER WHIRLPOOL WED5000DW2 "Found dryer vent not allowing sufficient air to flow, informed customer to have vent cleaned. Unit checks ok."
Kevin S.
DISHWASHER - POR GENERAL ELECTRIC GPT225SGL0WW "Changed out drain pump, when testing first time it was leaking. Had to wipe up with towels and reseat the drain pump. Tested again, unit checks ok, draining with no leaks."
Kevin M.
REFRIGERATOR WHIRLPOOL WRS321SDHW05 Wrong info from Lowes for customer
Brad A.
RANGE TAPPAN TEF351EWM "Deductible 60 collected, found loose connection at left front burner switch, repaired connection, unit checks ok."
Brad A.
WASHER GE GTW465ASN0WW "Found unit will not spin out properly, installed lid lock and main control, unit checks ok."
Tim R.
DISHWASHER FRIGIDAIRE LGID2475QF0A Removed dishwasher and replaced sensor. Checks ok; ordrng 1 A00055408(TS) (Sensor)
Tim R.
WASHER MAYTAG MVWB865GW0 "Checked unit over found that the unit needs control and user interface due to f6 e3 error code. Customer said unit was leaving black spots on clothes. Found that the gear case was leaking oil. Needs new control and user interface along with transmission and agitator. Additional labor due to transmission job; rqstng P&A on 1 W11135393 (User interface) and 1 W11162440 (Contol) and 1 W11455453 (Gear case), ordrng 1 W11161960 (Agitaor)"
Tim R.
RANGE LG LRE30453ST/02 Not the correct part.; saved tckt
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBS "Icemaker completely frozen over. Need all components for icemaker service kit; rqstng P&A on 1 DA82-02367A (Y clips..) and 1 DA97-15217D (Icemaker..) and 1 DA97-12540G (Auger..) and 1 DA94-02663C (Main control..), states that autho needed"
Steve G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit is not draining. ; schdld next appmnt for 1/13 WED !
Steve G.
REFRIGERATOR GE PVD28BYNFS Customer states that the unit is not making as much ice. Good water flow out of unit. ; ordrng 1 Wr30x31922 (Ice maker)
Steve G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit is not draining. ; schdld next appmnt for 1/13 WED !
sam.robertson@authorizedco.com
DISHWASHER FRIGIDAIRE FFCD2413US1A "Inspected unit and found it leaking at the motor and door gaskets. Found the sprayarm not spraying properly and partially clogged. The customer has hard water. Advised the customer they will need to use affresh cleaning tablets to fight against the hard water. Ordering parts. ; rqstng P&A on 1 154728201 (Sump) and 1 5304519906 (Motor), pckd up 1 5304517203 (Spray arm) and 1 154827601 (Door seal) and 1 5304500204 (Gasket)"
sam.robertson@authorizedco.com
WASHER GE GTW680BSJ4WS Inspected the unit and found a bad pump and board. Ordering parts. ; ordrng 1 WH23X28418 (Drain pump)
sam.robertson@authorizedco.com
MICROWAVE OVEN FRIGIDAIRE FGMC2765KBA "Install the board and magnetron. Ran a test cycle and found the diode connected to the capacitor is bad after calling and speaking with Frigidaire tech line. Provide a quote to customer. Customer approved estimate, ordering parts.; ordrng 1 5304522638 (Capacitor kit)"
Kevin S.
DISHWASHER WHIRLPOOL WDT710PAHW1 "Customer issue, paint is coming off at the door vent, you can tell where its rusting and bubbling underneath the paint. Pics attached. Also customer had issue not cleaning dishes well, showed her how to remove and clean out filter was full of junk and debris. will contact lowes for approval.; saved tckt"
Kevin M.
REFRIGERATOR SAMSUNG RF26HFENDWW/AA Ff fan frozen up and drain needs leak kit ; ordrng 1 DA82-01415a (Leak kit) and 1 DA97-12609B (Ff fan)
Kevin M.
REFRIGERATOR GE GFE28HSHESS Ff fan assy not circulating the air in the ff area; ordrng 1 WR60X26866 (Ff fan) and 1 WR17X27084 (Ff fan assy)
Brad A.
RANGE FRIGIDAIRE FES366ECB "Found control cannot communicate with user interface, ordered UI, burner switch was defective, ordered switch.; rqstng P&A on 1 318312230 (Control membrane) and 1 903136-9020(PW) (Switch)"
Brad A.
DISHWASHER FRIDGIDAIRE n/a "Found control and user interface will not communicate, called Phil Keller to give an estimate, he did not answer and his mailbox is full. ; ordrng 1 5304518467 (User interface) and 1 5304518470 (Control board)"
Tim R.
OVEN THERMADORE COULDNT LOCATE 1/5/2 Arrived to install hinges and they were not the corrrect hinges. Called and informed AHS of issues. Auth#215MCRL they putting into replacement options.
Tim R.
DRYER GE HTX24EASK0WS Checked unit over found that the unit was heating and tumbling properly. Customer was not happy that when he would set the unit to quick fluff it would only run for five minutes. Previous unit he bought did the same thing. Everything is functioning normally. Theres nothing I can change out that will make a difference in the quick fluff setting. Both units brand new did the same thing.
Steve M.
WASHER WHIRLPOOL WTW5000DW3 Temperature sensor fault not allowing unit to complete the cycle. Found loose black wire on pin connector to main board from thermistor. Corrected wire issue. Washer is operating properly
Steve M.
RANGE FRIGIDAIRE FEFL67DCC Could not properly the unit due to insufficient power coming to unit. Once an electrician corrects electrical issue if the customers problem still exists a new clock timer assembly 5304509493 will need to be replaced.
Steve G.
RANGE HOOD GE PV976N2SS Installed new motor assembly
Steve G.
BEV CENTER U-LINE U-1215BEVINT-00A E0 and E9 error codes that came up. Those are door left open codes. No other codes. Techline Tom stated that the customer will get droplets on the back wall since its the evaporator and the coldest part of the unit. His suggestion for some of the drinks freezing is to leave an inch gap. Techline stated perfectly normal
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 Found no issue with unit unit drains just fine at this time
sam.robertson@authorizedco.com
REFRIGERATOR GE GFE26JYMFS Called multiple times and left a voicemail. Texted customer and let them know I was on my way. Arrived and the customer stated they did not need service anymore.
Kevin S.
RANGE GE PGB930SEJ7SS Collected money for burner knob.
Tim R.
DISHWASHER KENMORE 665.15933 Cleared out garbage disposal and drain line at disposal. No clamp on hose at disposal. Checks ok
Kevin S.
DISHWASHER SAMSUNG DW80R9950UG All operations check ok .
Tim R.
DISHWASHER SAMSUNG DW80M2020US/AA 00 Cleared out drain pump hose that is attached to garbage disposal. Checks OK
Tim R.
WASHER MAYTAG MVWC416FW0 Checked unit over found that the unit was leaking oil out of the gear case. Unit needs new gear case and in her basket. No repair per Rob
Kevin M.
REFRIGERATOR FRIGIDAIRE PSB42LSRBBV Built in unit referred cust to beaver creek Appls
Tim R.
DRYER MAYTAG LDE9304ACE "Removed rear rollers and greased them and reinstalled rollers. Greased idler arm and adjusted tension on belt, checks ok"
Kevin M.
REFRIGERATOR FRIGIDAIRE FRT1764BWD Sealed system contaminated moister unit is non repairable
Steve M.
DRYER ROPER RED4516FW0 Dryer not heating due to failed cycling thermostat. Installed new thermostat properly. Advise customer that the venting system needs to be addressed going outside of the home; used 1 3387134 (Thermostat) from stock
Steve M.
OVEN SAMSUNG NX58H5600SS Oven not heating due to faulty igniter. Replaced igniter stove operating properly; used 1 5303935066 (Ignitor) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Refrigerator is not cooling due to the unit being low on Freon. Theres absolutely no frost on the evaporator. There is a previous service been done to the sealed system with a die dryer and access port installed. Previous service company that accessed the refrigerant system needs to be contacted. Spoke to Lowes service advantage, they recommend if I have a customer call back into request previous company that made a sealed system repair"
Steve M.
OVEN /MICRO COMB WHIRLPOOL RBS305PDS16 Installed new hi limit thermostat
Tim R.
MICROWAVE GE JVM1430BD002 Checked unit over found that the unit had a broken handle. Turntable motor would not move. Unit was not heating and was sparking severely from the back wall. Unit needs new coven cavity which isnt replaceable. Not repairable. Unit 20 years old in the kitchen.; rqstng P&A on 1 #### (Oven cavity(not serviceable))
Steve M.
DISHWASHER KITCHEN AID KUDP01FLBL6 Door links need replaced. Unit operating ok; used 1 8194001 (Link kit) from stock
Tim R.
LAUNDRY CENTER FRIGIDAIRE FFLE3900UW0 "Unit will not start needs control, lid lock and sensor.; rqstng P&A on 1 5304526220 (Control), ordrng 1 137353302 (Lid switch) and 1 5304504885 (Pressure switch)"
Steve G.
DOUBLE WALL OVEN GE PT9800SH8SS Customer is getting a communication error code. Tech not able to get the unit out. Due to the base drops down 1/8 of an inch. Builder came out with installer. ; ordrng 1 WB06X10835 (Board) and 1 WB27X22130 (;board) and 1 WB27X33218 (Board) and 1 WB27X25692 (Bridge board)
Steve M.
DISHWASHER GE GDT695SMJ2ES Installed new control board and user interface. Dishwasher is operating properly; used 1 Wd21x23462 (UI) from stock
Steve G.
WASHER MAYTAG MVWB765FW3 Customer states that unit is still not filling up enough. Last month did a gearcase job. ; rqstng P&A on 1 W11195970 (Control board) and 1 W11165546 (Water valve.)
Steve G.
REFRIGERATOR BO BOSCH B26FT50SNS/01 No ice and container is hard to remove; rqstng P&A on 1 1111 (Main board) and 1 2222 (Ice maker) and 1 3333 (Ice container)
Shaun S.
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 Found that solenoid is bad along with auger motor and bar drive ; ordrng 1 241816602 and 1 241829001 and 1 241675704
Steve G.
WASHER LG WM3370HWA Customer states that the unit has been leaking for a while and leak into her basement. Found that the hot water hose was loose to the washer hot water valve.. Tighten up and cycled several times. Did check inside the unit and inspect the water valves.
Shaun S.
OVEN BOSCH HBL5760UC Customer wanted tech to order probe and reschedule for wed am and tech will need oven cart; ordrng 1 642855
Steve G.
DISHWASHER SAMSUNG DW80M9550UG/AA Customer states that the unit was leaking and had puddle on the floor. Has run several times and has not leaked
sam.robertson@authorizedco.com
MICROWAVE GE JVM1190WY003 Inspected the unit and found the door switches sticking. Made adjustments to door switches. Found the control board failed and the magnetron with black burn marks on it along with a burnt plastic smell coming from it. Ordering parts. The unit is 21years old and located in the kitchen. ; rqstng P&A on 1 WB27X10068 (Key pad (NLA)) and 1 WB27X10227 (Smart board (NLA)) and 1 WB06X0049 (Door latch kit (NLA)) and 1 WB27X0706 (Magnetron)
sam.robertson@authorizedco.com
WASHER GE GTW460ASJ4WW "Unit not consistently draining and pausing in the middle of a cycle, possible bad connection between pump motor and control. ; rqstng P&A on 1 WH22X29556 (Control) and 1 WH23X24178 (Pump)"
Shaun S.
RANGE WHIRLPOOL WFC315S0JS0 "Removed and replaced front left burner, unit checks ok"
Kevin S.
WASHER WHIRLPOOL WTW8500DC0 Unit had an F6E3 error that has been intermittently coming up. Communication error between control and ui. Fairly common on these units when ui starts to go bad. Unit also had an F0E5 error for off balance loads. Customer has been unplugging for a period of time and sometimes gets it to work sometimes not. Ordering new console.; ordrng 1 W10838672 (Ui console chrome shadow)
Kevin S.
FREEZER FRIGIDAIRE FFFU20F2VW0 "Upon arrival took temp checks reading around 32F top of freezer and -4F in bottom. Removed evap cover good frost pattern nothing heavy but spots pics attached. however evap fan not turning, froze up and ice etc blocking. Took steamer to clear up,and wipe dry. Fan still not working not circulating cold air to top. The control knob with cheap potentionmeter doesnt appear to turn unit off and customer made note seems like it runs all the time. Ordering these parts, if that doesnt fix it will then order main control. See sticky note.; ordrng 1 5304523741 (Evap fan) and 1 5304523789 (Potentionmeter for control) and 1 5304523768 (Clip for pot) and 1 5304523788 (Defrost harness)"
Kevin M.
REFRIGERATOR SAMSUNG RF220NCTASR/AA O2 "Rails are broke for crisper drawers ordered the rails; used 1 DA61-08785A (Rail), and 1 DA61-08786A (Rail) from stock"