Local Reviews
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Shaun S.
REFRIGERATOR HOTPOINT CSX20ELL "Upon arrival to customer home found that both sides of unit cooling properly as it should all product in freezer is frozen solid and product in fridge down to temp. spoke to Alisha Auth # for 2nd trip 107AEML"
Shawn H.
RANGE KENMORE 911.624219 "Checked unit and found 8” burner inop due to burnt terminal block. Surface element is seized into terminal from shorting out. Oven on light comes on because switch is shorting closed and turning oven on low temps. Unit needs terminal block, 8” burner, and thermostat. Estimate at 425.10. Called Matt and they are going to r place unit due to age and cost of repair. Bill for service fee only."
Shawn H.
WASHER FRIGIDAIRE LTF6700FS Installed all provided parts and ran to test. All ok. No more leaks.
Shawn H.
REFRIGERATOR FRIGIDAIRE LGHB2867PF6A Installed all provided parts and ran to test. All ok. Ice maker cycles and filled with water.
Shawn H.
DRYER SPEED QUEEN ADE4BRGS175TW01 Installed all provided parts. Advised customer to give it a day to allow adhesive to dry before use.
Shaun S.
REFRIGERATOR AMANA ARB190ZCC0 "Upon arrival found going and popping noise coming from imk in freezer compartment, upon checking out found that unit has a cubed jammed and not allowing imk to cycle through properly, tech removed problem, ran and checked out, unit checks ok upon techs departure"
Kevin S.
REFRIGERATOR GE CYE22TP4MBW2 "Checked door, took pics of frost build up. This time used paper test to check all the way around the door seal. The door is sealing properly as i have to physically pull the paper to remove. Including bottom. the customer agrees with me on this. I did go ahead and move rack adjuster 1 tooth back on the right hand side in comparison to the left, and loosened bolts and try to adjust the tilt slightly down toward the bottom. Again did paper test checked ok, do not see purpose of putting new door seal at the time as paper test is holding. Told customer to keep any eye on if continues im not sure what to check at this moment unless there is an internal leak in cabinet somewhere but did not notice anything obvious."
Shaun S.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Upon arrival found that unit is function as it should but not drying dishes due to no rinse aid in dispenser, customer to get rinse aid for unit, along with running some clean cycles on it, unit checks ok upon techs departure"
Shaun S.
REFRIGERATOR WHIRLPOOL GI6FVCXXA01 "Found drain bad due to bad drain tube setup that was on unit from factory, removed and replaced drain tube kit, checks out ok; used 1 W10619951 (DRAIN PIPE) from stock"
Kevin S.
WASHER GE GTW330ASK1WW "Replaced drive belt. Ran unit in drain and spin, completed without issue."
Kevin S.
WASHER MAYTAG MVWX700XW1 "Put unit into diagnostics, found an F7E5 error code. Problem with Actuator, checked, had one on truck stock. Put unit back in diagnostics, passd without issue. Then put unit into a rinse and spin, unit checks ok.; used 1 WPW10006355 (ACTUATOR) from stock"
Kevin S.
REFRIGERATOR SAMSUNG RF260BEAESR/AA "Steamed to defrost unit, replaced parts, inserted some perma gum around the insert of evap and cap tube coming into the unit. Pics attached noticed significant ice buildup in that area. Unit is running and cooling. Told customer to continue to monitor."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2844LEG "Replaced thermostat, unit is running and cooling ok. This should take care of the defrost issue."
Kevin S.
DISHWASHER FRIGIDAIRE LGID2475QF3A "Customer had claimed power breaker off to clear prior error code. Unit powers on just fine, put in rinse mode unit is washing on top and bottom. Placed cups upright in both upper and lower rack, cups are full of water. Open door multiple times, unit is washing properly. Customer complaint about dishes not drying at least not to that compared to the old model with the calrod heater customer claims to use rinse aid but they do use alot of plastic dishes. Told them to try running normal cycle with sanitize, high temp function and heat dry which is 180 mins. Other than that the unit appears to be working ok."
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed icemaker Kit per bulletin took pictures as I went
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR2021TD2 EVAP fan is locked installed new EVAP fan motor; used 1 242077702 (EVAP MOTOR) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA Install air handler kit and rebooted system and checks ok
Kevin M.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Installed new evap cover and cont brd per bulletin W11329116 spoke to Mark at tech line said it doesnêt need brd
Kevin M.
FREEZER FRIGIDAIRE KFUH17F2NW0 Def timer was stuck in defrost installed new timer; used 1 5304518034 (TIMER) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHT2137NF0 Insulated cust fill tube a few times and adjusted no leaks found
Brad A.
RANGE GE JBS360RM1SS "Installed new glass on door, unit is working properly."
Brad A.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Unit is holding proper temperatures, found no leaking from unit. All operations test ok."
Tim R.
DRYER SAMSUNG DV40J3000EW/A2 Replaced shorted heating element. Checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
WASHER SAMSUNG WF395BTPARA/A2 Replaced control board a second time and the hall sensor. Started unit on a quick cycle which is 26 mins and watched unit through entire cycle and never stopped or gave any error codes and went through no problem and spun out fine. Checked ok. Second time we ran through with a load the unit stopped at several points and took a long time to continue through the cycle. Instructed customer to run a normal load and let us know what happens. Did not charge for hall sensor per Chris due to the fact we werenêt sure if it was going to work.
Tim R.
WASHER KENMORE 796.3151221 Replaced suspension rod. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 Adjusted freezer door seal. Checks ok
Tim R.
WASHER LG WM2455HW Checked unit over found that the unit needs a new control board. Parts NLA. No repair.
Tim R.
RANGE FRIGIDAIRE FFEF3054TDG Instructed customer about letting unit preheat for 20 mins before she puts her food in to ensure unit is up to correct temperature so that food cooks evenly. Checks ok.
Tim R.
MICROWAVE KITCHEN AID KEHC309JSS3 Checked unit over found that the unit needs a new control. Part is NLA. No repair.
Tim R.
RANGE KITCHEN AID KEBS107SBL04 Checked unit over found that the oven temperature was off by 30 degrees. Recalibrated and reset control. Checks ok.
Tim R.
DRYER WHIRLPOOL LER7646EQ0 Checked unit over found heating element shorted out. Replaced heater. Checks ok.; used 1 279838 (ELEMENT) from stock
Tim R.
DRYER MAYTAG MDE6400AYW Replaced shorted heating element because unit was always heating. Checks ok.
Tim R.
DRYER SAMSUNG DV45K6500EV/A3 Checked unit over found that the unit wasnêt heating. Found bad connection on control. Reset and reprogrammed checks ok.
Steve M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Unit not dispensing ice water. Found microswitch loose from dispenser module. Reinstalled microswitch unit is operating properly
Steve M.
WASHER GE GTWN4250D1WS Unit running ok.
Steve M.
DISHWASHER WHIRLPOOL DU890SWKU0 Unit leaking water from underneath of unit. Found sump assembly leaking at motor mount. Sump Assembly is not available.
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Last time out tech called warranty company advised them that the liner had several cracks. Customer called warranty company they wanted service companyDavid in authorization dept. he stated that they will not cover the liner kit. Customer is going to call warranty com and samsung. To see if they will cover the liner repair kit. David approved then no repair visit
Steve M.
DRYER WHIRLPOOL MEDC465HW0 Found loose connection on duct thermistor. Unit heating properly.
Steve M.
MICROWAVE SAMSUNG ME16H702SES Found loose fuse in holder
Steve M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA There have been two other service companies working on this same issue installing multiple parts and have silicone all over the place including aluminum tape in multiple areasCannot service unit due to conditions Unit located in main kitchen. 5 yrs. Jayla 107jmmm autho for trip. Sending previous servicer back out.
Steve G.
WASHER KENMORE 110.477897 Customer states that the unit does fill and stops and flashes f20 after running several test. Customer needs water valve assy. Cust going to repair themselves.
Steve G.
RANGE GE PB911SJ2SS Installed new terminal block and cord that customer purchased. Cycled Also advise customer of the safety issues of the anti-tip bracket
Shawn H.
DISHWASHER GE GDT580SMF5ES Checked unit and found wash motor leaking and noisy. Unit needs wash motor. Part is NLA as of 4/19. No substitute available either. Customer has extended warranty. Customer is calling vendor to set up service. Advised ladies in office to keep an eye out and send dispatch my way. Will call vendor to inform them of NLA parts.
Shawn H.
WASHER SPEED QUEEN AWN432SP113TW04 Checked unit and found noise coming from idler pulley. Oiled pulley and noise went away. Built quote for idler and shaft if noise returns. Please mail out estimate and invoice.
Shawn H.
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Installed all provided parts and ran to test. All ok.
Shawn H.
DRYER - ELECTRIC MAYTAG PYE4500AYW Checked unit and found blower wheel loose at shaft. Wheel is cracked. Blower isnêt moving enough air to trap all the lint properly. Unit needs blower wheel. ; pckd up 1 WP31001317 (blower wheel)
Shawn H.
DRYER SAMSUNG DV501AEW/XAA "Checked unit and found heater shorted open. Unit needs heater assembly. Replaced heater, cleaned unit of lint, and ran to test. All ok.; used 1 DC97-14486A (ELEMENT) from stock"
Shawn H.
WASHER SAMSUNG WA45H7000AW/A2 Installed all provided parts and ran to test. All ok. No more noise.
Shaun S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Upon arrival tech found that unit was running and operating normally as it should, no abnormal noises coming from unit other than normal operating sounds, had customer present with tech as unit was being checked"
Shaun S.
REFRIGERATOR WHIRLPOOL ED22QFXHW00 "Upon arrival found that flap door on disp not closing completely and sealing off causing warm air to leak into freezer and creating condensation, tech was able to adjust flap door, unit checks ok upon techs departure"
Shaun S.
WASHER HAIER HLC1700AXW Got door unlocked for. Customer
Shaun S.
DRYER WHIRLPOOL WED8000DW1 "Upon arrival ran and tested unit and found no noise coming from unit, tried on different cycles and settings, unit checks ok upon techs departure"
Shaun S.
RANGE WHIRLPOOL WGE555SOBSO1 "Removed and replaced board on unit, along with temp probes, unit checks ok upon techs departure"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TB4 EVAP fan motor was locked up adjusted new fan and checks ok; used 1 242219204 (BLOWER) from stock
Brad A.
DISHWASHER GE GSD3600G00WW "Found no voltage coming to unit, ran a jumper cord to unit from another outlet, unit checks ok. Informed customer to have an electrician check wiring to unit."
Kevin M.
REFRIGERATOR MAYTAG MRT311FFFZ00 Water line wasnêt seated into the water valve properly installed and checks ok no leaks
Kevin M.
REFRIGERATOR AMANA TC20KL Compressor is locked up kitchen 30+ years called Terri - parts are NLA & repair would not be economical to repair
Kevin M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Is that icemaker Kit and bucket took pictures per ice maker bulletin and installEd ff fan assy
Kevin M.
REFRIGERATOR GE GSS25JETACC in Kitchen about 10 yrs Installed new board and def heater
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US Unit needs new latch and touchpad.; ordrng 1 5304516818 (LATCH ) and 1 5304517207 (USER INTERFACE)
Steve G.
DRYER LG DLE3777W "Customer states that the unit is loud. Customer needs rear rollers, idler pulley; pckd up 1 4400EL2001A (BELT) and 1 4561EL3002A (IDLER PULLEY), ordrd 2 SUDE2002A (REAR ROLLERS)s"
Brad A.
RANGE FRIGIDAIRE LFEH3054UFA "Installed new infinite switch and element, unit is working properly."
Brad A.
REFRIGERATOR SAMSUNG RS261MDBP/XAA Customer changed mind on fixing unit. Is considering buying new refrigerator.
Steve G.
DISHWASHER LG LDP6797ST Customer states that the unit will stop and start beeping in the middle of the cycle. Tech power the unit on and the unit started beeping. ; rqstng P&A on 1 1111 (DISPLAY CONSOLE. S/S) and 1 2222 (MAIN BOARD) and 1 3333 (LOCK ASSY)
Shawn H.
WASHER WHIRLPOOL WTW4800BQ1 "F5E3 code present. Lid unlock error. Tested lock in diagnostics and it operates fine. Unit wouldnêt wash due to locked up gearcase. Broke free and ran to test. Bearings are noisy. Unit needs gearcase, impeller screw, and drive hub. Unit is 5 years old in basement. ; rqstng P&A on 1 W10772621VP (screw) and 1 W11255272 (gearcase) and 1 WP21366 (nut-spaner) and 1 WP389140VP (block - qt)"
Brad A.
RANGE AMANA AER5830VAW0 Bought new cord.; used 1 UNKNOWN (4FOOT 3WIRE 50AMP RANGE CORD) from stock
Shawn H.
REFRIGERATOR FRIGIDAIRE GLRS237ZAQ6 "18 years old in kitchen. Checked unit and found weak cool on both sides. Compressor is running, condenser fan is running, and evap fan running. Pulled evap cover and found blockage in evaporator causing weak/no cool. Unit needs compressor, evaporator, and drier. Not a cost efficient repair due to age.; rqstng P&A on 1 241844801 (tube-connector) and 1 5303918286 (evaporator) and 1 5304511983 (compressor )"
Shawn H.
DRYER HOTPOINT HTX21EASK0WW Checked unit and found timer knob cracked. This is why the timer is hard to operate. Unit heats fine in all settings. Please order knob. ; ordrng 1 WE03X25285 (knob main asm)
Shawn H.
OVEN GE JT5000SF1SS Checked unit and found upper light socket has a short in the connector causing the flickering. Unit needs light assembly. ; ordrng 1 WB25X20199 (lamp halogen asm)
Shawn H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Checked unit and found freezer section frosted up. Cleared frost and checked defrost circuit. Defrost circuit is good. Evap fan is running, compressor running, condenser fan running. Found freezer gasket isnêt sealing causing warm air and moisture to enter unit and frost up. Excess frost blocks damper causing weak cool in fresh food section. Fresh food gasket isnêt sealing well either. Unit needs door gaskets. Called Jackie and she will call back with approval or denial. ; rqstng P&A on 1 W10741118 (gasket-fip) and 1 W10860480 (gasket-fip), states that autho needed"
Shawn H.
REFRIGERATOR ELECTROLUX EW23CS65GW1 Checked unit and found micro switch for dispenser sticking closed at times causing ice to dispense when paddle is released. Unit needs dispenser module. Unit also has rust on on the left hand side of the cabinet. None on rear or other side. Have photos to document but advised customer short of touch up paint there is no repair. She states the water line in the door freezes at times but has had this repaired before and didnêt want it addressed. Sheês use to it and just unplugs to thaw it out.; rqstng P&A on 1 242100019 (module-dispenser)
Shaun S.
REFRIGERATOR/TOP GENERAL ELECTRIC GNE25JSKGFSS "Upon arrival found that unit is making ice at this time with no problem, but fridge is still to cold and freezing product, according to customer main board and damper have be n changed on unit prior to tech being there, contacted GE and spoke to Joe was ask d to change out FF thermistor locates intop of fridge around light fixture ; ordrng 1 THERMISTOR"
Shaun S.
WASHER KENMORE 110.2682269 "Upon arrival found that unit will not agitate or spin due to a bad motor, motor needs replaced on unit; ordrng 1 WP661600 (drive motor)"
Shaun S.
REFRIGERATOR BO GENERAL ELECTRIC GFE29HMEHES Upon arrival found that fan motor in fridge is out and wat is supply Lin to imk froze up; ordrng 1 WATERSUPPLYLINE and 1 WR50X29099 (MOTOR)
Kevin S.
DRYER SAMSUNG DV433ETGJWR/A1 "When powering unit on and hit start you can hear the motor hum, but unit will not turn. Checked and turned the drum by hand and moves freely. Did not find any error codes via stg app. Took unit apart, belt still in tact and good condition. Idler pulley and rollers in good condition. No noticeable loose or broken wires. Checked ohm readings via stg app pins 3 to 4 should be 2.88 ohms but read out of spec pins 4-5 read good at 3.5ohms. Called techline, basically said in state 1 when powering on unit should get 120v from black to green or ground and state 2 when start should get 120v from brown to ground checked ok so board should be good. Motor part #DC31-00055H Gave estimate to think over for new motor and labor. Collected service call fee."
Kevin S.
WASHER MAYTAG MVWX655DW0 "Upon further inspection, installed shifter actuator, unit will now spin but is severely out of balance and making noise. Tried running unit into calibration mode failed. Will need new transmission gearcase replaced also need drive hub nut and agitation plate for any damage during removal. Told customer either lowes will choose to repair or replace.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2312TP0 Bucket jamming switches not advancing & Imk not advancing; ordrng 1 241679101 (switch) and 1 241798231 (IMK) and 1 241860803 (ice container asm)
Kevin M.
REFRIGERATOR SAMSUNG RS25J500DSG/AA FZ Fan Is locked up and covers are frosted up; ordrng 1 DA97-08059A (IMK) and 1 DA97-08062A (EVAP DUCT) and 1 DA97-08063B (EVAP COVER) and 1 DA97-16668A (FZ FAN ASSY)
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Called tech line-Todd-w10842568- repair per service pointer and ordered kit; rqstng P&A on 1 W10864519 (adapter)
Brad A.
RANGE MAYTAG MER6755AAB "Found wire harness burned and melted to burners. Need all 4 burners, all 4 infinite switches and wire harness.; rqstng P&A on 1 NLA (COMPLETE WIRE HARNESS) and 1 W10823711 (elmnt-surf) and 4 WP7403P239-60 (switch)s, states that autho needed"
Brad A.
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 "FF section getting to cold, found readings of 32 in some areas, ordered FF thermistor.; ordrng 1 5303918775 (thermistor)"
Steve M.
DRYER MAYTAG LDE8414ACE Pm works best. Idler pulley and shaft are damaged. ; ordrd 1 WP354987 (ring) and 1 WP6-3033630 (idler arm) and 1 WP6-3037050 (pulley) and 2 WPY312527 (washer- id)s
Steve M.
REFRIGERATOR WHIRLPOOL GX5FHTXVY05 Unit not cooling. Control not defrosting ; ordrd 1 WPW10503278 (refer elect cont brd)
Steve M.
REFRIGERATOR FRIGIDAIRE LGHX2636TF4 Auger motor is not working. Loud humming and cannot turn motor. Checked voltage 120 V is not present need main board and motor; ordrd 1 241816602 (motor-auger) and 1 5304512770 (MAIN BOARD )
Steve M.
REFRIGERATOR FRIGIDAIRE LGUS2642LF1 "Refrigerator section is not cooling found unit is coming out of defrost too soon and has frozen evaporator need main control and possible defrost sensor8yrs old kitchen.; ordrd 1 5303918214 (thermostat,defrost) and 1 5303918538 (board-main power)"
Steve G.
MICROWAVE WHIRLPOOL WMH1163XVB-1 "Customer states that the microwave stop working. Found good power to the unit. Found that the inline fuse on the noise filter was out. Installed new fuse and and the display came on. Seconds later the unit went off. Tech installed another fuse and plug the unit into another outlet and the unit trip the breaker, and that inline fuse burned out. Unit is 8 years old, has been worked on before due to the cover tabs broken and the display clip broken.Unit is 8 yrs and in kitchen. Will need second man due to the grease on the unit. Unit will need to be removed. Not cost effective for repair. Due to age and condition. Microwave is under $300; rqstng P&A on 3 1111 (INLINE FUSES ON THE NOISE FILTER. GLASS FUSE)s and 1 2222 (TRANSFORMER ) and 1 3333 (COMPLETE WIRE HARNESS) and 1 4444 (DOOR SWITCH ASSY WITH ALL THREE SWITCHES. )"
Steve G.
DRYER MAYTAG MEDB835DW4 "Installed new motor, fuse kit , and blower . After checking several things and power and found that the board may be bad per techline. Spoke to Kent and adv him of the situation. And told him that the board was never touched while putting the fuses in on the first trip. Tech did clean out the base of the unit and motor. Approved to bill out for labor and parts installed."
Steve G.
DISHWASHER GE GDF610PMJ2ES Customer states that the unit was beeping and not the display does not comer on. Tech did check power to the display and was getting power. ; rqstng P&A on 1 GEWD21X23462 (BOARD) and 1 WD21X24798 (machine control)
Shawn H.
MICROWAVE OVEN FRIGIDAIRE LFMV1645TF Installed all provided parts and ran to test. As soon as door is closed unit begins to heat without any input. Open door and heat stops. Relay on main control is shorted closed. Unit needs main control. Customer mentioned spot on door that coating has peeled away. Inspected this and it will cause leakage of microwaves. Unit is unsafe to operate with microwave leakage. Unit needs door assembly as well. ; ordrng 1 5304509422 (cntrl) and 1 5304509577 (door assembly )
Shawn H.
DISHWASHER WHIRLPOOL DU980QPDQ6 Customer states that sink drain became clogged and overflowed into dishwasher. Water flowed out of tub and down into electrical connections. Found burnt connection. Repaired wire and unit still wonêt power up. Has voltage to control but no operation. Unit needs main control which is NLA as of 11/16. ; rqstng P&A on 1 WP8531292 (cntrl(NLA 11/16))
Shawn H.
DISHWASHER GE GDF520PGJ0WW Checked unit and found sump full of water. Vacuumed out water and ran to test. Pump is intermittently dropping out. Voltage is constant. Unit needs drain pump assembly. Collected deductible by check. $125.00; ordrng 1 WD35X20553 (drain pump)
Shawn H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Rechecked unit for voltage. Getting 120vdc. I misread my voltage in ac last visit. Control is good. Checked for damaged harness and I have no continuity between the auger motor and the molex connector at base of door. Blue wire for auger has an open short. Unit needs freezer door. Called Lowes to update dispatch and get authorization for door. Lowes authorized replacement of door. Please order part. ; ordrng 1 WPLW11037733 (door freezer)
Shaun S.
DISHWASHER SAMSUNG DW80F600UTW/AA 01 "Upon arrival removed and replaced the main board on unit, found that this did not resolve issue on dishwasher, contacted tech support and spoke to Josh, went through unit and diag, deemed that we must have a defective case break on unit, was told to reorder another case break and install ; ordrng 1 DD82-01373A"
Kevin S.
WASHER WHIRLPOOL WFW94HEAW0 "Unit not draining, checked to make sure drain pump clear, no kinks in hose and proper standpipe. Unit was getting F09E01 error code drainage error. Customer paid for service call... will talk it over for repair, saved as estimate and gave paper estimate to customer."
Kevin S.
REFRIGERATOR SAMSUNG RS25J500DWW/AA "Freezer has a defrost issue, and drain issue. Pics attached. Need one main pcb and heater.; rqstng P&A on 1 DA47-00311A (HEATER) and 1 DA92-00625D (MAIN PCB)"
Kevin M.
REFRIGERATOR GE GFE28GSKJSS Ice door is not sealing properly and door hing is making noise; ordrng 1 WR11X23035 (closure door asm rh) and 1 WR13X10982 (hinge center asm lh) and 1 WR78X25914 (DOOR)
Brad A.
DRYER MAYTAG MEDB835DW4 "Found idler pulley squealing, ordered new pulley.; ordrng 1 W10837240(DN) (idler pulley)"
Brad A.
WASHER WHIRLPOOL WTW4950HW1 "Found transmission leaking oil, ordered new gear case, and splutch assembly.Authorization number: wkmn500nl2 for double labor.; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)"
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TB5 "Found unit not cooling properly, evaporator fan motor not turning when proper voltage is applied. Ordered fan motor.; ordrng 1 UNKNOWN(DN) (EVAPORATOR FAN MOTOR)"
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TW6 "Compressor would not run, found run capacitor not able to hold a charge, ordered new capacitor.; ordrng 1 297286803(DN) (RUN CAPACITOR )"
Brad A.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 "Found ice maker fill line frozen, installed new fill tube kit, all operations test ok.; ordrng 1 5303918860 (FILL TUBE)"
Brad A.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Found leak from ice chute, ordered dispenser module.; ordrng 1 242270102 (module)"
Brad A.
ICEMAKER FRIGIDAIRE LFHD2251TF4 "Found fill tube freezing, not allowing ice tray to fill with water, installed new fill tube kit. Unit is working properly.; ordrng 1 5303918860 (FILL TUBE)"
Brad A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found light switch not turning off when pressed, ordered new switch.; ordrng 1 WP12466115SP(DN) (light switch)"
Brad A.
FREEZER WHIRLPOOL WRT318FZDW02 Found water valve not opening when proper voltage is applied. Ordered new valve.; ordrng 1 WPW10279909(DN) (WATER VALVE)
Brad A.
FREEZER FRIGIDAIRE FFTR2021TW2 "Unit not cooling properly, found evaporator fan motor not turning with proper voltage applied. Ordered fan motor.; ordrng 1 242077702(DN) (EVAPORATOR FAN MOTOR)"
Brad A.
RANGE HOOD WHIRLPOOL UMV1160CW-6 "Found no buttons responding to touch, ordered control panel.; ordrng 1 W10917686 (panl-cntrl)"
Brad A.
WASHER MAYTAG MVWC465HW2 "Found oil leaking from gear case, also found leak at drain hose, needs gear case, drain hose and drive pulley. Ordered pulley and transmission. Authorization number for extra labor is mkmty00al2; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)"
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TW6 "Compressor would not run, found run capacitor not able to hold a charge, ordered new capacitor.; ordrng 1 297286803(DN) (RUN CAPACITOR )"
Brad A.
DRYER MAYTAG MEDB835DW4 "Found idler pulley squealing, ordered new pulley.; ordrng 1 W10837240(DN) (idler pulley)"
Brad A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found light switch not turning off when pressed, ordered new switch.; ordrng 1 WP12466115SP(DN) (light switch)"
Brad A.
REFRIGERATOR WHIRLPOOL GAFZ21XXRK02 "Found ambient bi-metal closing at improper time, ordered new bi-metal.; ordrng 1 2253201 (bimetl-def)"
Steve M.
WASHER WHIRLPOOL WTW7040DW0 "Unit not agitating. Found stripped agitator. Replaced agitator. Grinding noise while spinning.l. Clutch assembly is worn. Replaced clutch. Unit operating ok.; ordrng 1 W10775188(TS) (WASHPLATE), used 1 W10734521 (CLUTCH) from stock"
Steve M.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 "Unit making noise and icemaker not working. Found frozen water line installed 3rd seal on housing. Installed new evap fan and motor with def thermostat.; ordrng 1 242018301(TS) (FAN MOTOR) and 1 5308000010(TS) and 1 808062701(TS) (DEF THERMOSTAT ), used 1 5303918571 (WATER CHUTE KIT) from stock"
Steve M.
DRYER MAYTAG MEDC215EW1 "Heater will not shut off. Found heater shorted to cabinet. Installed new heater. Unit heating properly.Timer still not advancing. Ordered timer; used 1 279838 (ELEMENT) from stock, ordrd 1 WPW10185982 (timer)"
Steve M.
DISHWASHER FRIGIDAIRE FGID2466QF6A Unit leaking. Need spray arms.; ordrd 1 5304506740 (spray arm) and 1 5304507158 (spray arm)
Steve G.
DRYER MAYTAG HYE2460AYW "Customer states that the unit is loud and did have a burning smell. Unit in laundry room. 12-14 Tech order parts ; ordrd 1 31001317 (wheel,blower) and 1 WP53-2287 (idler)"
Steve G.
REFRIGERATOR WHIRLPOOL WRF989SDAF00 Customer states that the unit is leaking from the top. And crisper drawer is not changing settings; rqstng P&A on 1 W10394084 (reservoir) and 1 W10565996 (cntrl-elec)
Steve G.
RANGE LG LRE3194BD.FBDLLGA Install new glass top burner plate wire connection broke need to order warmer burner; ordrng 1 1111 (WARMER BURNER)
Steve G.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Need additional part; ordrd 1 DA97-13829C (ICE CHUTE)
Shawn H.
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Ice maker is frosted up again. Service bulletin for frost up has been done already. Customer also states no water from dispenser. Thawed ice maker out and inspected. Fill tube location is good, ice box is sealed, clips installed, ice maker cycles fine. Called Samsung to verify if this unit is part of the new updated bulletin. Unit needs main PCB and heater added into bulletin and needs water valve. ; rqstng P&A on 1 DA92-00384B (main PCB) and 1 DA97-14365H (filter assembly ) and 1 DA97-19898A (drain hose)"
Shawn H.
DISHWASHER GE GDT580SMF5ES "Checked unit and found wash motor leaking and causing noise. Unit needs wash motor assembly. Part is NLA as of 4/19. No substitute available. Checked DAP, Marcone, Servall, Encompass, Repair Clinic, and Sears. All NLA. Calling Lowes to update. Lowes putting into parts research. ; rqstng P&A on 1 WD35X10385 (wash motor (NLA 4/19)), states that autho needed"
Shaun S.
DISHWASHER KITCHEN AID KDTE204DBL0 "Upon arrival tech tried console panel board and found tons that no selections working, did proper checks on unit, tech feels now main board is the issue ; ordrng 1 MAINBOARD"
Shaun S.
WASHER/DRYER FRIGIDAIRE n/a Found that unit needs new heating element and thermal cutout; ordrng 1 137032600 (limiter) and 1 137392700 (heater asmy w/hous)
Kevin M.
FREEZER FRIGIDAIRE LFF21F7HWG In utility room 9 yrs old unit needs new EVAP coil and compressor if repaired needs 2.5 hrs; rqstng P&A on 1 297414901 (EVAP COIL) and 1 5304475098 (compressor kit)
Kevin M.
REFRIGERATOR KENMORE 795.775636 In the Kitchen 11 yrs old water valves not opening up to the ice or water; ordrng 1 ..... (WATER VALVE IN BACK OF UNIT ) and 1 ..... (WATER VALVE IN LEFT DOOR)
Kevin M.
REFRIGERATOR SAMSUNG RS261MDRS/XAA 01 Unit not dispense ice bucket is cracked and solenoid is locked up; ordrng 1 DA97-08223D (BUCKET) and 1 DA97-08241C (AUGER)
Brad A.
DISHWASHER SAMSUNG DW80M2020US/AA "Found bracket holding washer motor loose, also found float switch off of connection, reconnected switch and tightened motor bracket. Unit is working properly."
Brad A.
RANGE AMANA AER5830VAW0 "Installed new control board, unit is working properly, all operations check ok."
Brad A.
DISHWASHER KITCHENAID KDTE334GBS0 "Found track assembly on upper rack falling apart, ordered right and left track.Unit is manufactured 9/2017 in the kitchen.; ordrng 1 W11259785 (track) and 1 W11259786 (track)"
Brad A.
RANGE KITCHEN AID KEDC205BBL2 "Found control buttons not responding properly, right front burner open, broken glass on interior of door, door hinges not holding door closed properly. Interior light socket not working with proper voltage is there.Located in the kitchen, mfd 2003; rqstng P&A on 1 3149459 (microcomputer) and 1 3184954 (element,surf.rf) and 1 3185664 (hinge,upper oven) and 1 W11281687 (sockt-lite) and 1 WP308126 (sprng-door) and 1 WP3169203 (glass-door)"
Kevin S.
APPLIANCE SAMSUNG RF28HMEDBSR/AA Ordering parts per samsung bulletin May 1st 2019. For icemaker compartment issues.; ordrng 1 DA82-02367A and 1 DA97-15217D and 1 DA97-19898A
Kevin S.
DISHWASHER SAMSUNG DW80K5050UW/AA "Unit is installed in a very tight position... customers husband did the initial install. This is in an older farm house, flooring is raise above and countertop sits lower than normal per specs according to customer wife. The husband will look to remove the dishwasher at their convenience for repair and call to get back on schedule.; saved tckt"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Kitchen 2 yrs Found light brds are out ; rqstng P&A on 1 WPW10515057 (light) and 1 WPW10515058 (light)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed IMk damper & cleaned drain
Steve M.
DRYER MAYTAG MEDC215EW1 Unit is not heating and timer is not advancing. Installed new timer. Dryer is working properly.
Steve M.
REFRIGERATOR FRIGIDAIRE LGHX2636TF4 Installed new icemaker housing assembly and cover with new bar drive and auger motor. Unit is making ice and dispensing properly
Steve M.
DRYER SAMSUNG DV42H5200EF/A3 Unit wonÍt start. Found belt off unit. Installed belt. Unit operating ok
Steve M.
REFRIGERATOR FRIGIDAIRE FPHB2899LF6 Freezer is frosting over. Found door not closing properly due to ball bearing plates that came out of upper slides. Re installed bearing plates and door parts. Unit is operating ok
Tim R.
DISHWASHER WHIRLPOOL DU1055XTVS3 Checked unit over found that the unit had a flashing normal Light and wouldnÍt start. Reset the control and tested unit. Unit filled and washed with no issues also drained out. Checks ok.
Kevin M.
REFRIGERATOR COLDSPOT n/a In the Basement bar old. Parts NLA non repairable Autho#200lrcm
Kevin M.
REFRIGERATOR SAMSUNG RS25J500DSG/AA Install evaporator fan motor covers and new icemaker and checks OK
Kevin M.
FREEZER FRIGIDAIRE LFF21F7HWG Installed parts and plumbed in new drain pan and recharged unit
Tim R.
WASHER LG WT7100CW Checked unit over found unit wouldnÍt fill with cold water. Found wire harness pin for cold water wasnÍt inserted correctly. Fixed connection. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFHI1832TS0 Replaced heater and thermostat because unit wasnÍt getting any power to the heater. Checks ok
Tim R.
DRYER MAYTAG MED3500FW0 "Replaced shorted heater and thermal fuse. Checks ok; used 1 3392519 (FUSE), and 1 8544771 (ELEMENT) from stock"
Tim R.
REFRIGERATOR KENMORE 795.7105301 Replaced leaking water valve. Checks ok; used 1 AJU72992603 (VALVE) from stock
Tim R.
WASHER LG WM4370HWA Replaced drain pump due to broken impeller. Checks ok.; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
ELECTRIC RANGE FRIGIDAIRE FGEF306TMFA Replaced control and oven sensor for upper oven. Checks ok
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHC2355PF9A "Replaced unit parts, inverter is very difficult to remove and install. Unit is running and cooling. Unit checks ok."
Kevin S.
FREEZER ELECTROLUX LFFH20F3QWC Unit was sweating around return line. Manufacturer has about 12 inches of insulation and tape to help control it but unit still sweating past that point. Explained to customer its just condensation and there is nothing leaking from refrigerant lines and how a sealed system works. Advised customer to get extra foam to put around the line or set drip pan underneath. Unit checks ok. Pics taken.
Kevin S.
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Frig temps 47 freeze 21 degrees in freezer. Icemaker is making ice now. Called techline, went through some procedures and was given bulletin #w11092686d went through all steps and checks ok. Steamed out any ice/frost around frig evap and also removed freezer evap cover to remove remaining ice buildup that never got defrosted which was hitting fan blade. I believe now everything is running and cooling ok, ice cleared, fans working no noted errors. Manually checked thermistor values, bit metal and heater all checked ok. Some mold did develop in frig section behind evap cover and customer was really concerned. We cleaned up the mold the best we could. Pics attached. IF unit still has issues a master tech will be needed for further assistance."
Steve G.
DISHWASHER MAYTAG MDB4949SDZ0 Installed new sump assembly
Steve M.
WASHER KENMORE 110.2892279 "GEARCASE is seized, spin tube brake assembly has come apart. Unit is leaking from tub seal. Wash basket is loose,possible cause of major failure.Recommend replacement of unit.Unit is 20 years old located in laundry roomTUB JOB/ GEARCASE ; rqstng P&A on 1 285785 (clutch. ) and 1 3360629 (gear case) and 1 W10389328 (basket & bal ring ) and 1 W10820043 (brake & drive tube)"
Steve G.
WASHER MAYTAG MVWB835DW0 Customer states that when he does only bed spread or queen blanket. ItÍs will not spin out. All other loads unit will wash no problem. Did ask the customer if when it stops he sees a large ball of blanket. I adv that ball is throwing off the sensor and will try several times to correct itself. Adv that sometimes the customer may have to redistribute the clothes.
Steve M.
DRYER WHIRLPOOL WED7500GC0 Door will not close and latch. Popping open while running. installed new door catch. Door latching properly.; ordrng 1 3389441 (DOOR CATCH (TS))
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHK2336TF0 Adjusted solenoid for ice changing from cubed to crushed and cust complaining of noise not making at this time but cust will record sound if possible
Steve M.
RANGE FRIGIDAIRE LGEF3045KFK F11 error. Shorted keypad. Need clock assembly.; ordrd 1 5304495520 (CLOCK ASSEMBLY )
Steve G.
DRYER LG DLE3777W Installed new rear rollers and idler puller. Installed new belt. Cycle.d
Shaun S.
WASHER WHIRLPOOL WFW94HEAW0 "Upon arrival found that unit needed reset, tech then ran diag testing on unit and went through all diag just fine, if problem persists main board will need to be changed"
Shaun S.
MICROWAVE GE JVM3160DF4WW Upon arrival found as u test unit that tuntable has a lot of play in it so when it turns its jerking back and forth; ordrng 1 COUPLINGTHATTURNTABLEPLATESITSON and 1 TURNTABLEMOTOR
Kevin S.
RANGE LG n/a "Called customer, they were not home at the time, claim power was also out due to weather and line down. They didnt think i was coming tonight but it wasnt 7pm yet. Told husband when they got home to see if he can find model serial tag and text me a picture. I assume main board is out, dual oven system and upper door is locked shut. Bottom opens. I told him i could get a price quote for the board and go from there. ; saved tckt"
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Unit not cooling. Found faulty def timer. Installed new timer and defrosted unit. Fridge working ok.; used 1 241705102 (TIMER) from stock
Shawn H.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 7725090769 file number. Checked unit and found ice bucket overflowing with ice. Unit was out of level with a forward tilt. Unit was level when I left unit last service. Customer had moved unit to clean and did not re-level. Leveled unit and advised customer this is causing ice to build up in the front of the ice bucket and not near the bail arm. Ice maker isnÍt sensing ice because the bail arm isnÍt contacting ice. Advised customer on how to level after moving unit to clean. Per Whirlpool Techline replace bail arm and extension. ; ordrng 1 WPW10175514 (arm-shut) and 1 WPW10351019 (extension)
Shaun S.
WASHER LG WM3670HWA "Upon arrival found that rear portion of tub has a blown bearing causing unit to have a terrible grind noise while in spin cycle, gave customer est for repair, declines at this time"
Steve G.
RANGE ELECTROLUX EW36CC55GS2 Customer states that the right rear small burner is out. Unit is in the kitchen and is 11.5 years oldAll other burners are working. ; rqstng P&A on 1 318329200 (element) and 1 318330720 (touch control) and 1 318347100 (generator STAGE 2) and 1 318388400 (board)
Kevin S.
WASHER FRIGIDAIRE FAFW3577KW1 "Unit had a little bit of water in unit. Put unit into a drain and spin. Drained remaining water perfectly. Put unit into a quick wash, unit filled and agitated just fine. Noticed soap suds buildup... asked customer to show me the soap and how much. They were using almost a full cap,per load that is only about a 1/4 of a load. Canceled and put into drain and spin just fine, unit checks ok. Customers last load did not drain completely do to too much soap suds, customer but wet clothes in dryer and that didnt go so well. Checked dryer next."
Brad A.
REFRIG/REFRIGERA SAMSUNG n/a "Found FF evaporator fan not coming on, found air leak around incoming refrigerant lines, causing ice build up. Checked heater, it is good. Ordered cover, and permagum.; ordrng 1 DA97-08724N (FF EVAPORATOR COVER)"
Brad A.
RESIDENTIAL REFR LG LFXS29766S "Unit is located in the kitchen, manufactured 9/2015Found Freezer door switch not closing properly. Ordered door switch.; ordrng 1 UNKNOWN (FREEZER DOOR SWITCH)"
Brad A.
WASHER WHIRLPOOL WTW5000DW1 "Found unit not recognizing the lid latch, installed new lid latch, unit is working properly.; used 1 W11307244 (LATCH) from stock"
Brad A.
DRYER WHIRLPOOL CEM2793BQ0 "Found heating element open, ordered new element.Unit located in laundry room, manufactured 7/2016; ordrng 1 3387748 (heater element)"
Brad A.
DISHWASHER KITCHENAID KDTM354DSS4 "Unit is located in the kitchen mfg 6/2016Found water valve connection was loose, secured it, valve is working, wash motor only humming, needs new wash motor.; rqstng P&A on 1 W10647237 (hose) and 1 W10907617 (motor-pump) and 1 WPW10538166 (grommet)"
Steve M.
WASHER WHIRLPOOL n/a Unit wonÍt power on. Entered diag mode. Found fill error code. Valve and user interface need replaced. UI NLA. Customer declined cost even if parts were available.
Steve G.
DISHWASHER FRIGIDAIRE FFBD2406NS6A Customer states that the unit does not turn on. Unit is getting power. Customer needs main board. Need to get board first to see if anything else is wrong with the unit. ; rqstng P&A on 1 5304500991 (board)
Shawn H.
WASHER GENERAL ELECTRIC GTW335ASN0WW Checked unit over and found no error codes present. Ran unit in diagnostics fine with no issues. Checked to see if air dome was blocked and itÍs clear. Ran unit in speed wash cycle to test. When unit gets to rinse it only lasts for 30-45 seconds then proceeds on to spin. Main control isnÍt sending unit into full rinse cycle. Unit needs main control. Model is so new nothing pulls up on DAP or Sears. Need to get with Shari for part number. ; saved tckt
Tim R.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Disassembled refrigerator clear out frozen drain and ice build up around fan. Checks ok
Shawn H.
REFRIGERATOR AMANA ASD2575BRW01 Installed all provided parts. All ok. Damper is sealing well now.
Tim R.
DRYER SAMSUNG DV42H5200EF Greased all the rollers and checked over couldnÍt duplicate noise and everything looked and checked ok.
Shawn H.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Checked unit and found loose connector at led ac module. Secured connector and all ok.
Steve G.
DRYER GE GTD33EASK0WW Customer states that the unit filled up her home with smoke. Found that the unit has a shorted heater. |; ordrng 1 WE11X21156 (heater and housing a) and 1 WE15X25312 (harness asm elec)
Shawn H.
WASHER GE GTW330ASK2WW "18, 19, 30, 27, 6, 12, 31 codes present. Most refer to pressure issues or no drain issues. Checked unit and found main control shorted to neutral sending voltage to wrong side of the pump. Unit needs main control. Customer to think on because repair is 3/4 the price they paid for unit two years ago."
Shawn H.
DRYER GE GTD65EBSJ3WS Checked unit and found it only receiving 120 volts. One leg from outlet is dropping out. Advised customer to have an electrician check the wiring to the machine.
Brad A.
OVEN FRIGIDAIRE LFES3025PFC "Unit was stuck with the door locked, door lock connector was not connected properly, reconnected wires, unit is unlocked and working properly."
Shaun S.
DISHWASHER WHIRLPOOL WDT710PAYM5 Unit being replaced by AHS
Steve G.
REFRIGERATOR FRIGIDAIRE FFSS2615TE Customer states that the alarm keeps going off. Found that the refrigerator section door switch was not connected.. reseated the connection. Cycled.
Steve M.
WASHER GE GTWN2800DOWW "Not completing cycle. Found loose drive belt. Tightened drive belt, washer spinning out properly"
Shawn H.
DRYER WHIRLPOOL WED9200SQ0 Checked unit and found it to be heating on timed dry cycle and normal cycle. Ran diagnostics and found F28 error code. This is a moisture sensor open code. Tested moisture sensor per tech sheet and it test good. Could not duplicate concern of no heat. Advised customer. May be main control issue but unable to verify.
Shaun S.
DRYER WHIRLPOOL WED7500GC0 "Upon arrival with customer present with tech we ran unit on a timed dry cycle and watch d unit operate, found no issue with unit at this time unit is heating and cycling normally"
Tim R.
RANGE FRIGIDAIRE FES355EBC Unit needs a new right side hinge. Parts is NLA. No repair.
Tim R.
REFRIGERATOR KENMORE 363.952081 Unit needs water valve due to shorted solenoid. ; ordrng 1 WR57X10051 (water inlet valv kit)
Steve G.
REFRIGERATOR KENMORE 25358082898 Found a loose wire to water valve. Reseated.
Shaun S.
WASHER/DRYER FRIGIDAIRE FFE3911QW0 "Upon arrival removed and replaced heater assm and lid lock on washer, ran and checked operation, unit checks ok; used 1 137392700 (HEATER) from stock"
Brad A.
DISHWASHER LG LDT5678ST "Installed new water inlet valve, unit is filling properly. Checks ok."
Tim R.
WASHER MAYTAG MVWC465HW2 Replaced broken door strike. Checks ok; pckd up 1 W10837741VP (strike)
Tim R.
REFRIGERATOR HAIER n/a Checked unit over found that the wires for the compressor were burn in half. Fixed wires checks ok
Brad A.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Installed new thermistor, unit checks ok, all operations work properly."
Kevin M.
REFRIGERATOR GE N/A........... Unit was a built-in GE refereed t Beavercreek Appls
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2614QE4A Damper motor not opening up; used 1 242303001 (DAMPER) from stock
Steve G.
MICROWAVE SAMSUNG SMH7178STD "Customer state that the unit is not heating up. Load test and check the door switches and the unit did not heat. Unit is 13 years old and in kitchen. Standard microwave.; rqstng P&A on 1 1111 (MAGTUBE) and 1 2222 (DIODE ), ordrng 1 3333 (CAPICATOR)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Ran thru diagnostic but few failed and cut not fixing