Local Reviews
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Steve G.
RANGE WHIRLPOOL WFC310S0EB1 Customer had f9E0 error code. Call the warranty company spoke to Betsy advise Betsy parts labor service call was over $500 they do not want to repair the unit due to age versus cost bill out for a service call
Steve G.
MICROWAVE SAMSUNG SMH1816S Unit will not start up. Customer needs new door switch. Installed new bottom door switch. Cycled. ; pckd up 1 3405-001034 (switch micro)
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found the fill tube was cracked and installed new filter cycled unit test OK; used 1 241523501 (
Shawn H.
RANGE - ELECTRIC SAMSUNG NE58F9710WS/AA Upon arrival found unit showing EOE error. Door lock error. Removed back panel to inspect lock motor and found screw for lock motor cam loose and cam off of motor shaft. Screw or threads aren’t damaged. Lock motor works and micro switch is good. Resecured screw with lock tight and ran to test. Lock works as it should and code is gone. All ok. Please mail invoice invoice.
Shawn H.
WASHER GE GTW485ASJ1WS "Installed new control, updated firmware via NEWFI, and ran unit to test. Unit operates as it should."
Shawn H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Installed all provided parts and ran to test. Ice maker cycled as it should. All ok.
Shawn H.
WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found unit with water in tub. Put unit into spin only and unit won’t drain. Vacuumed out water and inspected drain pump. Drain pump has proper voltage to it but won’t move. Nothing blocking drain either. Replaced pump and ran to test. All ok. Unit drains and spins fine. ; used 1 DC31-00178A (PUMP) from stock
Shawn H.
REFRIGERATOR FRIGIDAIRE FGHB2868TF6 "Upon arrival found ice maker mold thermistor reading 21 degrees. Ice maker evaporator thermistor reading 3 degrees. Imk tray thermistor reading 15k ohms at the board, Imk evaporator thermistor reading 60k ohms at board. Spoke with Electrolux tech line. Unit will take up to three days to fill ice bucket. Not 24 hours. I was giving customer wrong expectations on time that bucket should be full. Customer to monitor over three days and see if bucket is full if it is unit is OK."
Shaun S.
WASHER LG WT5101HV "Upon arrival found that unit had a loose rotor creating drag on motor giving customer LE error code, retightened drive nut on bottom of rotor, ran and checked out"
Shaun S.
WASHER WHIRLPOOL WFW8540FW1 "Upon arrival found that drain pump was jammed on unit, cleared pump ran and tested unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon arrival found that cubes was jammed along side of imk, cleared jam on unit, pulled imk and auger assm from unit, cleared all ice and cleaned both parts, readjusted water line on unit, put back together, ran and tested unit, checks ok upon techs departure"
Shaun S.
DRYER SAMSUNG DV42H5000EW/A3 "Removed and replaced defective heating element, ran and checked out, unit checks ok upon techs departure; used 1 DC97-14486A () from stock"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TD5 "Customer claim unit freezing contents in refrigerator. Checked temps too cold in fresh food section. Ran diagnostics to check damper assembly, motor working but not closing to shut off air. Removed damper found door come off track. Adjusted, unit is now open and shut properly. Unit checks ok."
Shaun S.
REFRIGERATOR MAYTAG MFI2568AES "Upon arrival found that unit was plugged in and turned on, upon checking unit found that comp is running but there is no heat transfer on high side of line and there is no frost pattern on unit, need to set Kevin up to have him check for leak or defective comp"
Kevin S.
WASHER SAMSUNG WV55M9600AV/A5 "Replaced parts, checked buttons before installing to unit. Installed and provided power, again checked all buttons make sure leds responding. Put unit into a quick wash mode for both main and rinse and spin for top. Both completed successfully."
Kevin M.
RESIDENTIAL REFR WHIRLPOOL WRT518SZFM00 Installed new control board and checks OK
Kevin M.
REFRIGERATOR SAMSUNG RFG237AARS/XAA Error codes indicate called tech line upper ice maker and a sealed system issue recommended cust get new unit not economically to repair please send cust receipt
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new light brd and checks ok; used 1 W11205083 (MODULE) from stock
Kevin M.
REFRIGERATOR GENERAL ELECTRIC GSHS5BGXAESS Unit had no refrigerant in it installed new dye drier and recharged unit getting good frost patern and checks ok Chris okd the repair per our conversation ; used 1 W10143759 (DRIER FILTER) from stock
Brad A.
WASHER MAYTAG MVWB765FW0 "Found water valve not closing properly, installed new valve, unit checks ok.; used 1 W11165546 (WATER VALVE) from stock"
Brad A.
WASHER FRIGIDAIRE LAFW7000LW0 "Found a lot Of hair built up on the door not allowing bellow to seal to door properly, causing leak. Informed customer to clean door off. Talked to Jackie to let her know the diagnosis."
Brad A.
REFRIGERATOR KENMORE 106.9710683 "Found drain clogged, cleaned drain out, unit checks ok."
Brad A.
WASHER AMANA NTW4516FW3 Found customers hot water hose leaking where it attaches to the washer. Called Rent a center to inform them of the diagnosis. talked to Rhonda.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Check coils and compressor And exterior tubing no visible leaks has internal leak in cabinet non repairable called AHS-Javonna- putting unit into options cust should get a call back by end of week per conversation with Javonna -
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSG/AA Called techline visual support. Was informed that the icemaker service kit that was installed is outdated. Need to reorder kit. DA82-02671A. Check for certain characters on board numbers to ensure it is updated.Letter m in the line of smaller characters indicates year 2019Edward ; ordrng 1 DA82-02671A (ICEMAKER SVC KIT )PW))
Steve G.
DISHWASHER WHIRLPOOL DU1014XTXB4 Unit is not heating at all. ; rqstng P&A on 1 W10440227 (cntrl-elec)
Steve G.
ELECTRIC RANGE KENMORE 790.471534 "Unit is burning everything, and not switching from bake to broil. Also notice the bake element has some blistering. . 15 years old and in kitchen ; rqstng P&A on 1 316272209 (CLOCK) and 1 318255400 (element)"
Shawn H.
RANGE - ELECTRIC GENERAL ELECTRIC JS645FL3DS Upon arrival installed all preordered parts. Switch was ordered wrong or shipped wrong because it is the switch for the small burner. Installed dual burner Samsung switch temporarily but shaft of switch is too long. Need to order correct switch. ; ordrng 1 WB24X25013 (range infinite contr)
Shaun S.
REFRIGERATOR FRIGIDAIRE FRS28ZGEED0 "Upon arrival found that unit has a defective defrost bi metal, unit went 45 days with no issue, tech also checked defrost timer which is running and defrost element has continuity, bi metal has failed on unit. ; ordrng 1 5303917954 (thermostat,defrost)"
Kevin S.
COOKTOP SAMSUNG NA36N7755TS "Wrong part had been pre ordered. Will return part, called Chris Cash to confirm.; ordrng 1 DG62-00060B (RIGHT REAR)"
Shawn H.
WASHER MAYTAG MVWB880BW0 Upon arrival customer stated that in large loads unit would go out of balance. Now it does on any load size. Ran diagnostics and found error F32 long drain. Ran pump in diagnostics and it runs but is extremely noisy and intermittently stops. Unit needs drain pump. Unit is going out of balance due to worn suspension set. Tub had bad lean to rear even though it’s level. Unit needs drain pump and suspension set; ordrng 1 W10409079 (water pump) and 1 W10440786 (suspension set)
Kevin S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Found top of mullion strip broken, will need new assembly. Pic attached.; rqstng P&A on 1 DA97-12624A (MULLION STRIP)"
Kevin S.
DISHWASHER SAMSUNG ELECTRON DW80N3030US/AA "Unit is filling, washing, and draining ok. Unit noise is coming from vent fan motor is excessive loud. Also customer couldnt figure put how to get rinse aid door open. It appears the tab is broke off in order to release the door. Need new dispenser also.; rqstng P&A on 1 DD81-02628A (DISPENSER) and 1 DD82-01597A (VENT ASSEMBLY)"
Brad A.
DISHWASHER FRIGIDAIRE FFID2426TD2A "Found door latch not closing properly, installed new latch, unit is working properly.; ordrng 1 5304516818 (DOOR LATCH (DN))"
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Kitchen 3 yrs unit need repaired per ice maker bulletin ; rqstng P&A on 1 DA82-02675A (IMK KIT) and 1 DA97-12540G (AUGER) and 1 DA97-14474C (CONTAINER)
Brad A.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found back wall frozen, evaporator fan hitting ice build up. Called Techline, talked to master tech Brian, was instructed to change ADC defrost mode to Basic mode. Was instructed to install new user interface, which controls defrost mode. Ordered new user interface.File 7727386410; rqstng P&A on 1 W10849460 (cntrl-elec)"
Brad A.
MICROWAVE GE JNM1851DM2BB "Found unit only drawing 8 amps, not heating, ordered new magnetron. Located in the kitchen, manufactured 5/2008; rqstng P&A on 1 WB27X10880 (magnetron asm)"
Tim R.
DISHWASHER WHIRLPOOL GU2200XTSB3 Replaced wash motor checks ok ; pckd up 1 W10780877 (pump&motor)
Shawn H.
DRYER HOTPOINT HTDX100EM8WW Installed new knob and ran to test. Unit heats fine and timer turns easily.
Shawn H.
REFRIGERATOR SAMSUNG RF263BEAEBC/AA Installed ice maker service kit. Cycled ice maker to test. Advised customer that ice bucket will be full in 24 hours and to dispose of first full bucket.
Steve M.
RANGE GE JGB860EEJ1ES Installed new temp sensor
Steve G.
DRYER SAMSUNG DV45K6200EZ/A3 Customer is not getting proper power to the unit. On one leg getting 120v on the other leg getting 0volts. On the two hot only getting 110v.
Steve G.
WASHER WHIRLPOOL WTW4950HW0 "Customer states that another company has been out several times and the installed new board, transmission and other parts. Tech calibrated the unit and load test Check ok"
Steve G.
WASHER WHIRLPOOL WFW85HEFC1 Installed new pressure switch and pump assy . Cycled.; pckd up 1 W10605427 (pump-water)
Steve M.
WASHER MAYTAG MVWB765FW3 Installed new agitator W11161960 due to the component being warped on base causing sheets to get stuck underneath it. Unit operating ok
Tim R.
COOKTOP JENN AIR CVEX4370B Replaced elements and fan switch. Checks ok
Steve M.
REFRIGERATOR GE GFE28HMHEES Installed new condenser fan assembly. Unit is already dropping into the 6 degree range rather that 10 after hours of running.
Tim R.
DISHWASHER BOSCH SHXM78Z55N/01 Cleared blockage from drain pump. Looked like it was seed. Checks ok customer is paying due to not being covered by warranty.
Steve M.
DRYER SAMSUNG DV42H5000EW/A3 Unit not heating due to burnt heater element.; used 1 DE486A (ELEMENT) from stock
Tim R.
DRYER SAMSUNG DV457EWHDWR/AA Checked unit over found that unit needs a blower wheel and rollers cleared out due to sock being tangled inside of it. Cleared out. Checks ok
Steve M.
DISHWASHER MAYTAG DWU8860BAB Frame of dishwasher is bent causing tub to bow and door not aligning properly for seal to mesh with door properly. Leaking from both sides. Cannot repair
Tim R.
DISHWASHER BOSCH SHXM4AY55N/01 Checked unit over found that the customer was getting an e24 error code. Unit wouldn’t drain. Replaced drain pump. Checks ok; used 1 00631200 (DRAIN PUMP) from stock
Tim R.
DISHWASHER KENMORE 665.13973K015 Cleared blockage in drain pump and replaced control due to unit not cycling through. Checks ok; pckd up 1 W10473199 (cntrl-elec)
Tim R.
REFRIGERATOR FRIGIDAIRE FPBS2778UF1 Adjusted door mullion. Checks ok
Tim R.
DRYER WHIRLPOOL WED4815EW Arrived and customer informed me that another company had just been there and fixed it. Called Lowe’s and Kent said they didn’t send it to any other company and we can bill for trip charge.
Shawn H.
WASHER KENMORE 796.3151221 Installed all provided parts and ran to test. Unit no longer goes out of balance and no more oil stains. All ok.
Tim R.
MICROWAVE FRIGIDAIRE PLMV168CC1 Replaced bulb. Checks ok; pckd up 1 5304408949 (lamp)
Shaun S.
WASHER LG WM3500CW "Upon arrival found that seal was leaking on unit, repaired leak ran and checked out, unit checks ok"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHD2751TF7 Installed new dye dryer and recharged the system and checks ok
Shawn H.
DISHWASHER GENERAL ELECTRIC GSD1100G00WW "Installed new rinse aid injector, added rinse aid, and detergent pod. Ran unit to test for leaks after dispenser opens. New injector doesn’t leak but machine is still foaming over. Unit has a lot of built up soap and rinse aid in tub. Ran cup of vinegar in unit for customer and advised them to run another load without dishes with soap and see how much foam forms."
Brad A.
WASHER WHIRLPOOL WTW5000DW0 "Found washplate not secure on gearcase shaft, installed new washplate. Unit is working properly."
Brad A.
DISHWASHER FRIGIDAIRE FGBD2431KW1 "Installed new motor, pump, and bracket, all operations check ok."
Kevin M.
REFRIGERATOR SAMSUNG RF323TEDBSR/AA Install parts for icemaker bulletins and took pictures as I went and checks ok
Brad A.
WASHER WHIRLPOOL WTW8040DW1 "Found gearcase leaking oil, found stator and rotor not turning properly, ordered gearcase, stator, rotor. Located in the laundry room, manufactured 10/2016.; rqstng P&A on 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Brad A.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Installed new light switch and drain tube, unit is working properly."
Brad A.
DRYER SAMSUNG DV56H9100EG/A2 "Installed new latch, unit is working properly."
Kevin M.
REFRIGERATOR/TOP HAIER HRQ16N3BGS Installed new door and checks ok
Steve G.
REFRIGERATOR LG LFC25776ST/00 Customer has a lock up compressor. Unit is not cooling at all;. Unit is 10 years old did give customer a verbal est. of 800.00. Customer is not going to repair the unit. Tech did give the customer suggestion to call LG.
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Cleaned defrost drain and checks ok
Shaun S.
OVEN FRIGIDAIRE LGEF3045KFK "Upon arrival found that all components check ok but unit has a defective control board, removed and replaced board on unit, ran and checked out, unit checks ok"
Steve G.
DISHWASHER - BUI GENERAL ELECTRIC PDT855SSJ2SS Install complete inner door panel assembly cycled unit test OK
Kevin S.
DRYER ELECTROLUX EFME517STT0 "Found belt broken on unit. Replaced with truck stock. Checked to make sure motor pulley, idler pulley, blower wheel, rollers all turning freely. Unit is tumbling and heating ok.; used 1 134719300 (BELT) from stock"
Brad A.
DISHWASHER GE GDF510PSJ5SS "Found unit not filling properly, flood switch and valve not cycling properly. Ordered flood switch and valve. Collected 100 deductible ; ordrng 1 WD15X24213 (valve water asm) and 1 WD21X10519 (switch flood)"
Shaun S.
OVEN GE J796A30C "Contacted AHS spoke Ashley, notified them that part was NLA.....part number was wb23x55, part has been NLA since 2001 auth number 100.00 elclLeft front burner switch is defective can only cook on high and that's it"
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Kitchen 4 yrs control brd aren’t communicating to one another but intermittently ; rqstng P&A on 1 W11330971 (USER INTERFACE) and 1 WPW10675033 (cntrl-elec)
Steve G.
DISHWASHER WHIRLPOOL KDFE104DSS5 "Customer states that the unit is not washing and does stop in the middle of the cycled. Sometimes when the customer does have to hold the door close to get it to run thru the cycle. Customer works 3rds, tech adv customer he would make them 6:30 am call . Please contact tech before setting up to make sure tech doesn’t have another call already set up for 6:30; rqstng P&A on 1 W10653840 (CONTROL) and 1 W11305293 (LOCK)"
Kevin S.
WASHER SAMSUNG WV55M9600AV/A5 Unit doa... checked both outlets wired corrctly and getting 120v. Called samsung techline spoke with oscar. Main board top had flashing green led light ok. Checked got proper 12 and 5V dc to UI. And also checked proper voltage to sub main board below. Tech gave me 2 part numbers to order neither in stock at DAP. ; ordrng 1 DC92-01992E (PART OF UI) and 1 DC92-01993A (PART OF UI)
Shaun S.
RANGE MAYTAG MGR775QDW "Upon arrival found that unit has a defective glow coil or igniter, needs to be replaced ; ordrng 1 12400035 (igniter,oven)"
Shaun S.
MICROWAVE WHIRLPOOL WMH1164XWS1 "Found no power to turntable motor and light fixture bad, both needs replaced ; ordrng 1 LIGHTFIXTURE and 1 MAINBOARD"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE3 "Installed new auger motor and seal liner and found purple wire in wiring harness has no continuity thru it needs new wiring harness; ordrng 1 5304521765 (WIRING HARNESS), used 1 242221501 (AUGER) from stock"
Steve G.
FREEZER WHIRLPOOL WRS588FIHV00 Unit is not cooling. Found that the unit is not going into defrost mode. ; ordrng 1 W10857624 (HEATER) and 1 W11089236 (cntrl-elec)
Shawn H.
REFRIGERATOR FRIGIDAIRE FGSC2335TFA "Upon arrival customer showed me items in crisper drawer that are frozen. No complaints of items freezing on top shelf near damper though. Ran unit through diagnostics to check operation. Damper is opening and closing fine, evap fan is running properly on both speeds. Checked chill drawer adjuster to make sure it’s sealing well and it is. Can feel cold air coming through return port on bottom left side of crisper where items are freezing. Temps set at 37 and 0. Sensors show good through diagnostics. Temp in freezer at 36 degrees and freezer at 15. Control shows it as reading around 4 degrees. Sensor isn’t shorted. Not getting 5vdc to freezer temp sensor from main control as tech sheet states I should. Unit needs control and freezer temp sensor. Unit isn’t reading freezer temp and over cooling allowing cold air to seep into crisper area from return. ; rqstng P&A on 1 11111FREEZERTHERMISTOR (11111FREEZER THERMISTOR ) and 1 5304521260 (MAIN PCB)"
Shawn H.
REFRIGERATOR BO AMANA ...... Unit needs both gaskets. Spoke with customer and she wants me to see if there is any availability for the fresh food gasket. She may not want either if it’s truly unavailable. Will get with Shari on Monday. ; ordrng 1 12550104Q (GASKET FF)
Steve M.
WASHER SPEED QUEEN AWNE9RSN115TW01 Balance ring came loose from tub and damaged tub cap; ordrng 1 XXX (BALANCE RING) and 1 XXX (TUB CAP)
Shawn H.
REFRIGERATOR MAYTAG MFI2569YEM0 "Unit is 11 years old in kitchen. Upon arrival customer stated that lights on U/I would flash intermittently at times but come back on. U/I lights went out last night and cooling stopped then as well. Checked unit and have proper voltage to the control 121vac but do not have voltage to any outputs. No voltage to display, or motors. Sensors test good. Unit needs main control. Customer recently had appliance moved back home from storage after the tornado last May. Since then the unit has had issues with the display flashing intermittently. Possible that a power surge during the storm damaged control. Please order and mail out invoice. ; ordrng 1 W10312695 (cntrl-elec)"
Tim R.
DISHWASHER KITCHEN AID KDTE304GPS0 "Replaced upper left track. Replaced lower roller wheels. And replaced upper rack. This is a remodel in the builders are constantly in and out. I told him we would just drop the upper rack off at the house and let him now. Do not schedule this as a call when the part comes in set in up as a pseudo.; ordrng 1 W11027154(TS) (dishrack), pckd up 4 W10195416V (dish rack wheel)s and 1 W11259785 (track)"
Steve G.
DISHWASHER LG LDF7774ST Customer states the unit is not washing and had an error code of AE; rqstng P&A on 1 1111 (COMPLETE SUMP ASSY)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed new cont and the adapter per service bulletin and checks ok
Tim R.
COOKTOP KITCHEN AID KECC568GBT0 Attempted to replace element and found that control was shorted out also. Control is no longer available. No repair.
Tim R.
DRYER LG DLE7300VE Checked dryer over it heats well on all cycles and the internal vents are clean. Instructed customer to check venting because she’s says it takes multiple cycle to dry the unit.
Steve G.
WALL OVEN BOSCH HMC80242UC/05 Install new door switches holders noise filter and fuses cycled unit test OK
Tim R.
COOKTOP FRIGIDAIRE PLES389DCB Replaced parts listed. Oven is functioning properly now and all burners are working except front fright. We have replaced switch and burner both double checked wiring with Frigidaire it’s wired correctly. Unit has a broken wire some where in the harness. Unit isn’t repairable. Called and informed HBW. Spoke to Vorine she documented.
Tim R.
DRYER ROPER RED4516FW0 Removed zipper from around drum. Checks OK
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBWW Checked unit over found that the unit was stuck in defrost. Reset and reprogrammed control. Unit came out of defrost and started cooling. Instructed customer to observe unit.
Tim R.
DRYER - ELECTRIC WHIRLPOOL WED8000DW0 Replaced rollers checks OK; used 2 W10314173 (ROLLER KIT) from stock
Tim R.
REFRIGERATOR HOTPOINT HSM25GFRASA Checked unit over found that the unit had a blocked water line in the door and wouldn’t dispense water. Needs new door due to blockage also needs new control due to fan ramping up and down. Homebuyers putting unit into replacement options per Shay auth#604649621660
Tim R.
REFRIGERATOR SAMSUNG RF20HFENBBC/US Cleared freezer and refrigerator drains. Checks ok. Authorize by Brandi
Shaun S.
FREEZER FRIGIDAIRE LFFH17F3QWA "Upon arrival found that unit has a defective cold control, removed and replaced cold control, ran and checked out, unit checks ok ; used 1 5304513033 (THERMOSTAT) from stock"
Steve M.
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Icemaker not working due to frozen water line. Installed foil tape on water line, and new icemaker, sealed with silicone and plugged rear cavity with permagum.; used 1 243297609 (ICE MAKER), 1 5304469950 (RTV), and 1 5305877995 (COMPOUND) from stock"
Steve M.
DISHWASHER FRIGIDAIRE FGHD2433KF1 "Cannot access kickplate due to flooring, can’t check door springs. Display not working. Not draining properly due to unknown drain hose used on install Checked dishwasher over. All components operating properly. Ran through diagnostics. Cycled power. Display is now working. Informed customer that the dishwasher needs to be properly leveled and it is not secured to the granite countertops all of this needs to be corrected. If any problems are found after he gets the dishwasher mounted and leveled properly to contact HBW"
Steve M.
WASHER MAYTAG MVWB765FW1 "Unit not filling with water. Found seized cold valve, replaced valve unit operating properly. Told customer to replaced leaking water hoses. ; used 1 W11165546 (WATER VALVE) from stock"
Shaun S.
WASHER ELECTROLUX EFLS527UTTAA "Removed and replaced drain pump on unit, ran and checked out, unit checks ok upon techs departure"
Steve M.
WASHER WHIRLPOOL WFW5620HW0 Installed all parts listed. Test ran twice. Unit operating ok.
Steve G.
DRYER SAMSUNG DV48J7770EP/A2 01 Unit is making a loud noise. Found that the idler pulley was bad. Installed new pulley. Cycled. ; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve G.
REFRIGERATOR-SID LG LRFDS3006S/00 Installed new funnel display as well as the LG nametags and inverter badge test OK
Steve G.
MICROWAVE LG KMHC319ESS-0 Load test the microwave several times. Each time the unit did start up and tech did open and close several times to see if the unit will act up.
Steve G.
DRYER MAYTAG MDE4806AYW Installed new thermostat control board cycled unit test OK
Kevin M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Checked unit for leaks no visible dye on compressor condenser or evap coils so has internal leak calling Lowe’s Barry- put into options cust to get a call from Lowe’s within 2 days
Steve G.
DRYER SAMSUNG DV40J3000EW/A2 02 Customer states that the unit is making noises. Load test the unit and could not recreate the noise. Raised the top and did not see anything rubbing as the customer describe.
Shawn H.
WASHER SAMSUNG WA52M8650AV/A4 Upon arrival customer states machine makes a whining sound in spin. Checked unit for error codes and none are present. Ran unit through diag cycle to test. No abnormal noises during test passed. Checked transmission and motor for loose parts. Found transmission to have a large amount of endplay. Under heavy loads the transmission whines. Called Sandy with quote and they declined to repair. Getting customer into a new unit.
Shawn H.
DRYER LG DLE0442W "Upon arrival found unit would tumble but no heat. Removed drum and found thermal fuse shorted open. Replaced fuse, cleared unit of lint and ran to test. Unit heats as it should. All ok. ; used 1 DC96-00887C (Thermal Fuse) from stock"
Shawn H.
RANGE CROSLEY CE3520SRW "Upon arrival found right front burner inop due to a bad receptacle, Both large burners are wrapped. Will heat but isn’t sitting flush. Also found pans rusted through. Unit is 25 years old. Spoke with Tara and due to age of unit they do not wish to repair"
Shawn H.
DISHWASHER BOSCH SHE3ARF2UC/21 Upon arrival customer stated unit wouldn’t dr and showed E25 error. This is a no drain error. Customer had pulled filter and cleared sump of water. Drain pump lid is installed and tight. Removed pump to inspect for blockages. Found a piece of glass and a rubber band around the impeller. Ran cycle and cancelled to force drain pump. Pump is getting voltage and moving. Reinstalled into sump and ran to test. Pump runs but is noisy. Replaced pump and ran to test. Drain pump is quiet. All ok. ; pckd up 1 611332 (Drain Pump)
Brad A.
FREEZER FRIGIDAIRE FGHF2366PFBA "Installed new thermostat and heater, unit checks ok."
Shaun S.
REFRIGERATOR FRIGIDAIRE FRT21S6AQ "Upon arrival found that unit has a loose door seal that has come out of the track, tech was able to repair gasket on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
DISHWASHER KITCHEN AID KDFE204EBL1 "Removed and replaced drain hose on unit, ran and checked unit, unit checks ok upon techs departure"
Steve M.
REFRIGERATOR GE GFE28HMHEES Casey @ GE recommendation is nitrogen pressure test. Freezer evap thermistor is 10.8. Yoder loop is hot. There is a SS charge issue Pull the refrigerator out to verify no previous sealed system work and found condenser fan in operable; ordrng 1 WR60X23363 (CONDENSER fan )
Shaun S.
WASHER LG WM3500CW "Removed and replaced door boot on unit, ran and checked out, unit checks ok"
Steve G.
WASHER SAMSUNG WF50K7500AW/A2 Spoke to Isaac at Samsung Techline advise the issues customer still having he suggest replacing the mem sensor ; ordrng 1 1111 (MEM SENSOR )
Steve G.
RANGE SAMSUNG NE59J7630SS/AA Display is out ; ordrng 1 1111 (CLOCK DISPLAY )
Shawn H.
DISHWASHER LG LDF8812ST Checked unit over for no wash condition. Motor windings test good at 15 ohms. Harness is good as well. Do not have correct voltage from board to motor or hall sensor. Getting 170vdc when I should have 12-13vdc. Repaired burnt wire at supply on board. This did not change anything. Unit needs main control. Part is NLA through our sources. Part is available on Ebay. Gave customer part number and he is purchasing himself and will call in to schedule install. ; O-emld tckt
Kevin S.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced led module. Unit checks ok.
Kevin M.
REFRIGERATOR LG LFX28978ST/00 Kitchen 10 yrs Ice maker is locked needs replace (AEQ73110205) not sure if that’s the right #; rqstng P&A on 1 ICEMAKERINTHELEFTDOOR (ICE MAKER)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1835VS0 Reversed the doors and checks ok
Kevin S.
REFRIGERATOR AMANA ABB1924BRB00 Replaced and programmed control board. Unit is cooling. Told customer to keep an eye on temps for both sections.
Shawn H.
DRYER HOTPOINT HTDX100EM8WW Upon arrival customer stated unit would not start. Have proper voltage to unit. Found timer knob split allowing knob to rotate on shaft but not move the timer. Unit needs timer knob. Unit does heat fine. ; ordrng 1 WE1M652 (Timer Knob)
Shawn H.
DISHWASHER KITCHEN AID n/a Found drain pump noisy. Unit needs pump. ; ordrng 1 W10531320 (Drain pump)
Kevin S.
RANGE MAYTAG MER8880AS Replaced bake element. Set unit to bake at 350F unit preheated. Checks ok.
Kevin S.
ELECTRIC RANGE FRIGIDAIRE FCRE3052ABB Customer recently purchased new range and when powered it on, it makes a high pitch frequency from control. Will look to replace main control.; ordrng 1 316220729 (BLACK OVERLAY) and 1 5304521889 (MAIN CONTROL)
Brad A.
DOUBLE WALL OVEN BOSCH HBL8651UC/03 "Found unit giving E320 error, indicating unit is overheating, found cooling fan not working properly. Ordered control, fan assembly, and daughter board.; ordrng 1 00758980 (DAUGHTER BOARD) and 1 00759374 (FAN ASSEMBLY ) and 1 11020742 (CONTROL MODULE)"
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Icemaker compartment frozen over again. Ordering icemaker kit per samsung bulletin. Pics attached.; rqstng P&A on 1 DA82-02675A (IMK SVC KIT)
Kevin M.
REFRIGERATOR SAMSUNG RF264BEAESR//AA Installed leak kit and cleaned drain and installed parts per icemaker bulletin and took pictures as I went and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR-AA Found fill tube froze replaced and checks ok; used 1 DA97-00209Z (FILL TUBE HEATER) from stock
Kevin M.
REFRIGERATOR SAMSUNG RS25H5000SR/AA Installed new ice maker and container and checks ok
Brad A.
DRYER GENERAL ELECTRIC DPGT750EC2WW "Installed new inverter board, found touch screen display was defective. Ordered new display.; ordrng 1 WE04X10134(PW) (display asm-pwr/lcd)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed new ice maker and checks ok; used 1 W10884390 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF23HTEDBSR/AA Installed parts and sealed around liner where possible air leaks could be and checks ok
Brad A.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Found ice room freezing up, installed new air handler, unit is working properly.; used 1 5303918784 (AIR HANDLER) from stock"
Brad A.
DISHWASHER GE PDW7800N10WW "Installed new gasket and spray arm, unit is not leaking, checks ok."
Tim R.
DISHWASHER FRIGIDAIRE FGCD2444SA1A Replaced door seal and Cleared suds out of bottom of dishwasher. Checks ok.; used 1 154827601 (GASKET) from stock
Tim R.
WASHER MAYTAG MVWB835DW1 Replaced valve due to only filling with hot water. Checks ok; used 1 W11165546 (WATER VALVE) from stock
Tim R.
DISHWASHER GE GDF540HSD0SS Checked unit over found that the front console was cracked. Unit functions ok and all the buttons work and unit isn’t leaking from console. Adjusted door seal to keep you from dripping. Tests ok. Called home warranty company and informed them on the issues. They won’t cover the console since its cosmetic. Spoke with Tessa. Auth#628141749825
Tim R.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Replaced display. Due to no lights on display or in refrigerator. Checks ok
Tim R.
DISHWASHER BOSCH SRV53C13UC/46 Checked unit over found that the unit was running the drain pump non stop. Needs new control. Customer to decide on replacement or repair and let me know.
Tim R.
DRYER GE DSKP333EC6WW Adjusted blower housing cover.
Steve M.
DRYER WHIRLPOOL WED5600XW0 Tensioner pulley was seized. Replaced pulley. Cleaned out dryer; used 1 W10837240 (BRACKET) from stock
Steve M.
MICROWAVE OVEN BOSCH HMC80252UC/03 "Replaced all switches , noise filter and wire harness. Replaced thermostat as well as new fuses. ; used 2 14QBP20CSB (20 AMP FUSE), and 1 5304509469 (THERMOSTAT) from stock"
Tim R.
DRYER SAMSUNG DV56H9100EG/A2 Adjusted door so it would hit the door switch better. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF260BEAEBC/AA Adjusted freezer door seal and hinges. Leveled refrigerator so icemaker would produce ice and not freeze together.
Tim R.
DISHWASHER GE GSD2200G00WW Replaced both door seals due to them missing. Tested unit and worked good with no leaks. Checks ok.
Steve M.
OVEN SAMSUNG NE59J7850WS/AA Installed temp probe and relay board. Unit operating ok.
Steve G.
DRYER SAMSUNG DV45K6200EW/A3 01 Installed new filter housing cycled unit test OK
Tim R.
REFRIGERATOR ROPER RT21LMXKQ09 Checked unit over found that the unit was not leaking water. The freezer was frosting up around the front of the door and the ceiling causing frost and condensation. Instructed customer not to load freezer. Adjusted freezer door seal and silicone around seal. Checks OK auth#134ABSP. Also informed American home shield that the clock for the oven was no longer available. The oven is functioning normal and the clock does not affect normal usage. American home shield said they would reach out to the customer to figure out what to do next.
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Customer had an error code of EF. Found that the ice maker mold was crack and water was not holding. Installed new ice maker. Thawed out ice build up. Cycled. Adv customer to change out water filter. ; used 1 5303918344R (;ICE MAKER) from stock
Steve G.
DISHWASHER WHIRLPOOL WDT710PAHB0 Install new main board wire harness and display console board cycled unit test OK
Shawn H.
OVEN WHIRLPOOL WFE540H0ES0 Upon arrival customer stated bake won’t heat. Checked element and it is shorted open. Found element broken. All other elements test good. Correct voltage to unit. Unit needs bake element. Installed new element and ran unit to test. Unit is heating as it should now. All ok.; pckd up 1 W10779716 (Bake Element)
Steve G.
WASHER SAMSUNG WF50K7500AW/A2 Install all shocks cycled unit
Shawn H.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed all provided parts and advised customer to monitor.
Shaun S.
DRYER WHIRLPOOL WED4815EW "Upon arrival found that unit has a defective cutout, removed and replaced cutout on unit, ran and checked out, unit checks ok ; used 1 279816 from stock"
Shawn H.
DRYER - ELECTRIC WHIRLPOOL WED4815EW1 Installed new door handle.
Steve G.
DISHWASHER FRIGIDAIRE FGID2466QF7A installed new console boards unit started up test OK
Shaun S.
DISHWASHER KITCHENAID KUD101ILBL3 "Upon arrival found that unit has a defective main board along with broken soap and rinse aid dispenser, gave customer estimate for repair, customer to think it over and will call back if repairs desired"
Kevin S.
REFRIGERATOR GE GFE26GMKBES "Replaced control with new part. Took pics, left old control with customer. Removed freezer evap cover and steamed/thawed out evap. Wiped everything dry in and around frig. Plugged in unit. Unit is starting to cool. Techline says frig will have to be satisfied in temp first then freezer will cool. Dual evap system. Customer will have to monitor at this point."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Found door seal coming out/loose on frig section. Reinserted door seal. Checked leveling. Unit checks ok.
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Ice maker isn’t advancing installed new ice maker ; used 1 DA97-15217B (ICE MAKER) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Unit needs new main brd and compressor is locked up
Kevin M.
REFRIGERATOR WHIRLPOOL EHT171HKNR3 Wiring is shot and not economical to repair
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Not defrosting properly adjusted the def thermistor and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2322MBHA Ice maker not advancing properly and adjusting fill tube; used 1 241798224 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR SAMSUNG N/A——&MD This unit has been condemned non repairable no model serial tag has been tore off and X’d out
Tim R.
REFRIGERATOR SAMSUNG RF220NCTABC/AA Unit needs new control and freezer fan assembly due to over freezing and fridge no cooling.; rqstng P&A on 1 DA92-00426A (CONTROL ) and 1 DA97-13192A (FREEZER FAN)
Tim R.
REFRIGERATOR FRIGIDAIRE LFHD2751TF7 Checked unit over found out that compressor was running but the unit only had a partial frost pattern across the top of the evaporator. Freezer section was about 34° and refrigerator was about 45°. Talked with Kevin and he wants to install a dye filter first.; ordrng 1 5303918358 (filter-drier w dye)
Steve G.
MICROWAVE KENMORE 401.800937 The door will not close properly. Found where the door latch hooks on the plastic is cracked. Needs a whole door assy. Part is NLA-De94-01646jUnit is 9-11 years. ; rqstng P&A on 1 De94-01646j (WHOLE DOOR ASSY. NLA)
Kevin S.
WASHER HOTPOINT HTW240ASK4WS "Upon inspection found drain pump not working, unit getting proper voltage, unit clear of any obstructions. See sticky note.; ordrng 1 WH23X28418(DN) (DRAIN PUMP)"
Steve M.
REFRIGERATOR KITCHENAID KRFF300ESS00 Evaporator is completely frozen over. Fan not running due to frost. Need defrost control and fan. Cannot check heater; ordrng 1 W11082848 (cntrl-elec) and 1 WPW10436849 (heater) and 1 WPW10464673 (motor-evap)
Kevin S.
DRYER GE GTD65EBSJ2WS "Upon inspection found belt broken. Customer claims they just changed belt and only did one load before it stopped again. Inspected tensioner pulley, motor pulley, blower wheel, drum bearing. Appears some rust corrosion and rubber on motor pulley from where it looks like something either in a bind or old belt dry rot? .; ordrng 1 WE12M29 (BELT)"
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 Upon inspection wear between the balance ring and top cover. Will replace per bulletin. Took pictures. snapped 2 QuickPics
Shawn H.
RANGE MAYTAG MER6755AAS Upon arrival user stated that only the right rear burner worked until this morning. Checked under top and found no shorted wires or burnt terminals but signs of mice. Removed back and found harness for top shorted at molex connector and rest of harness chewed through by mice. Unit needs harness for top and switch. ; ordrng 1 74010039 (Top Harness) and 1 74010007 (Harness Switch)
Shawn H.
DISHWASHER GE GSD1100G00WW Upon arrival customer had load in machine and unit running. Unit began to leak when dispenser opened. Unit has large amount of suds in unit when it leaks. Checked rinse aid injector and found it cracked where cap seats. Unit is leaking too much rinse aid causing suds. Unit needs rinse aid injector under part warranty. ; ordrng 1 WD35X10346(pw) (Rinse kit(PW))
Tim R.
WASHER MAYTAG MHW5100DW0 Replaced main control due to not running through cycle properly. Checks ok.
Tim R.
WASHER WHIRLPOOL WTW8500DC1 Replaced main control due to not spinning out. Checks ok
Tim R.
RANGE WHIRLPOOL RF379LXKQ Disassembled door and repositioned glass. Checks ok
Tim R.
RANGE - ELECTRIC JENN AIR JES9800BAS Checked unit over found that the unit wouldn’t come on. Reset control and reprogrammed. Unit started functioning. Checks ok
Tim R.
DRYER SAMSUNG DV511AEW/XAA Replaced shorted heater. Stacked unit.
Tim R.
REFRIGERATOR FRIGIDAIRE LFTR1821TFA Installed garage kit. Checks ok.; used 1 5303918301 (GARAGE KIT) from stock
Tim R.
RANGE FRIGIDAIRE FFEH3054USA Checked unit over found poor connection on the display control causing the unit to flicker on and off. Fixed connection. Checks ok.
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed new icemaker. Ran a harvest test. Filled with water. Unit should start ice production in a few hours
Steve M.
WASHER PERFORMA PAVT910AWW Washer has no signs of leaks. Found that the house plumbing in the wall is getting back up when the washer is pumping water out. Customer Needs to contact warranty company about home plumbing issue.
Tim R.
REFRIGERATOR FRIGIDAIRE LFTR1821TFA Unit wouldn’t turn off. Replaced thermostat. Checks ok; used 1 241537103 (COLD CONTROL) from stock
Tim R.
WASHER MAYTAG MVWB865GWE0
Steve M.
DISHWASHER WHIRLPOOL WDF780SLYB1 Dishwasher not draining due to new garbage disposal drain plug not removed. Dishwasher operating ok.
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 "Very slow water dispenser. Customer needs to have pressure turned up on pressure tank, not high enough to consistently fill 20 ounce glass in 20 seconds before well pump turns back on. Replaced icemaker due to bent ejector finger and water valve due to loud chatter.; used 1 241798224 (ICE MAKER), and 1 242252702 (WATER VALVE) from stock"
Steve M.
WASHER SAMSUNG WF42H5200AP/A2 Door lock acting up. Could not duplicate customers issue. Gave him a quote. If problem persists we will replace the lock.
Steve M.
WASHER MAYTAG MVWX655DW1 Unit making a clicking noise during wash cycle. Can not duplicate noise today.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA Put unit into diagnostics and the unit would not respond to any of the test. Let the unit restart itself and once it did tech turn off the ice maker and back on at the controls and then put unit back into diagnostics and unit did cycled and pass each test in diag. Unit is cycling .
Steve G.
DRYER KENMORE 40289032010 Customer states that the unit is loud. Installed new idler pulley. Cycled. Did advise customer to change out the vent behind the unit. ; pckd up 1 DS93-00634A (IDLER PULLEY)
Steve G.
WASHER WHIRLPOOL WTW8500DW5 Custome is not getting any. Water. Installed new water. Valve. Cycled.; pckd up 1 W11165546 (valve)
Steve G.
DRYER WHIRLPOOL WED85HEFC0 "Customer states that the unit is taking 3 times to dry. Tech did several test and did find out that the unit is cycling fine, and that the unit got too hot inside. Adv customer to clean out the house vent."
Shaun S.
WASHER LG WM2233H1 "Upon arrival ran and tested unit on different cycles and found no issue with the drain at all, showed customer that unit was draining water from machine as it was supposed to, unit checks ok upon techs departure"
Shawn H.
DRYER GE GTF14ESSM0WW Customer states unit isn’t drying. This unit is a condensate dryer. Checked heater and thermals and all test good. Ran unit to test. Unit is heating fine. Unit is leaking water from condensate drain hose being off. Reinstalled hose and advised customer where to get owners manual and maintenance. Unit does not have model tag but able to get model info through Newfi device. Unit is 2 years old.