Local Reviews
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Brad A.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Found unit leaking from dispenser, ordered dispenser assembl.; ordrng 1 DA97-13829C (Dispenser kit)"
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RF266ABPN Inspected unit and found the drain line in the fresh food section clogged with ice. Cleared drain line and installed heater extension down the drain line. Tech also found several small cracks on the back wall panel of the unit. Used permagum to cover and seal cracks. All checks OK
Brad A.
REFRIGERATOR KENMORE 795.78402.801 "Found icemaker not cycling properly, ice bin will not adjust from cubed to crushed ice, ordered icemaker and bin. Located in the kitchen, manufactured 8/2009; rqstng P&A on 1 AEQ36756907 (Icemaker) and 1 AKC37000402 (ICEMAKER bin), states that autho needed"
sam.robertson@authorizedco.com
MICROWAVE OVEN LG LMV2031ST.BSBELGA "Inspected the unit and found the top door switch had come off. Made adjustments to the door switch and resecured it. Ran a test cycle, all checks ok."
sam.robertson@authorizedco.com
DRYER SAMSUNG DV42H5200GW Inspected the unit and found the heating element out. Called Aarons and spoke with Marcus about estimate. Estimate approved. Installed heating element. Ran a test cycle and all checks ok. ; used 1 DE486A (Element) from stock
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Inspected the unit and found a small amount of white calcium on the ice dispenser and dispenser shelf.
sam.robertson@authorizedco.com
WASHER MAYTAG MVWB765FW4 Inspected the unit and found an error code for oversudes. Recalibrated the unit and ran a test cycle. All checks ok. I advised the customer to use affresh tablets on a regular basis.
Kevin S.
WASHER WHIRLPOOL WTW4950HW1 Changed out control and shifter. Calibrated unit. Unit checks ok.
Kevin M.
REFRIGERATOR MAYTAG MFI2569VEB1 15+yrs in Kitchen found open relay on compressor replaced and checks ok; used 1 W10197428VP (Relay) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found icemaker motor was locked up replaced icemaker ; used 1 W10300022 (Imk) from stock
Kevin M.
REFRIGERATOR GE GSE25HMHEHES Interior liner is cracked in the freezer called GE-Denny- 05110938 case #-call Lowes gave them the case number non-repairable they will get in touch with customer within two days
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Tstat not opening properly replaced TSTAT please mail customer a receipt ; used 1 241537103 (Tstat) from stock
Brad A.
RANGE WHIRLPOOL WFE515S0JW0 "Installed new control, unit checks ok."
Brad A.
WASHER SPEED QUEEN AWN432SP113TW04 "Found belt worn and brake sticking, causing squealing, unit needs new belt, pad kit, brake kit, and washers. Customer considering repair."
Brad A.
RANGE LG LRE3023ST "Installed new control board, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE n/a "Found a restriction at evaporator, unit needs evaporator and recharge of refrigerant. Gave estimate to Marla at Brides Community Action Partner. Left a message informing her that we are charging the CC today for the service charge, and they can let us know if they would like to repair the unit."
Tim R.
MICROWAVE WHIRLPOOL DU1345XTVB0 Fixed upper rack adjusters. Checks ok
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF4A Fixed door latch. Checks ok
Tim R.
DISHWASHER KITCHENAID KDTE204ESS1 Replaced spray arm and clip. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFHI1835VS0 Found wiring issue on compressor. Fixed wiring. Checks ok
Tim R.
REFRIGERATOR WHIRLPOOL GD25DFXFB02 Checked unit over found loose connection on thermostat. Fixed connection and unit started cooling properly. If unit does continue to act up it will need a new thermostat.
Tim R.
DISHWASHER BOSCH SHPM98W75N/10 Replaced wash motor due to e09 error and not heating. Tested unit no leaks. Customer inspected to make sure it was installed correctly. All work is warrantied.
Tim R.
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF "Replaced door switches. Checks ok ; used 1 5304509459 (MICRO SWITCH), and 1 5304509460 (MICRO SWITCH) from stock"
Tim R.
DISHWASHER SAMSUNG DMT800RHS/XAA Hard water build up in the motor and spray arm. Needs new wash motor and spray arm. No repair due to cost
Tim R.
WASHER LG WM3001HPA Replaced drain pump. Checks ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
COOKTOP WHIRLPOOL WFE515S0ES0 Replaced power cord and terminal block checks ok.
Tim R.
DOUBLE WALL OVEN THERMADORE CM301 Needs control and display. Parts are NLA. No repair.
Steve M.
WASHER SPEED QUEEN AWN43RSN115TW01 Performed service bulletin FB19-9 loose lower lock nut. Customer had a clunking noise in agitate.
Steve G.
WASHER MAYTAG MVWC416FW1 unit is loud and makes a humming noise. Found the gearcase was leaking ...customer is not repairing.
Steve G.
RANGE FRIGIDAIRE LGEF3045KFK Customer did a self clean and did not remove the racks and the door was hard to open. Found that the rack seized to liner. Able to free up the rack rail.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Unit needs garage kit installed to operate correctly. Installed kit and verified unit will run. All ok. Please mail out invoice and credit receipt. ; used 1 5303918301 (GARAGE KIT) from stock
Shaun S.
WASHER MAYTAG MVWB855DC3 "Removed and replaced drain pump on unit checks out ok"
Shaun S.
DISHWASHER KITCHEN AID KUDC10FXSS1 "Removed and replaced defective rollers on unit, ran and checked out, unit checks ok"
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WFW9250WW Inspected the unit and could hear a rumbling noise when I spun the basket. Gearcase failing. Provided information to the customer. They only requested diagnosis.
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A "Installed control, fan, and icemaker. Unit cooling properly. I advised the customer it will take 24 hours before it is back to normal temps and an additional 24 hours before the icemaker will return to normal ice production levels. All checks ok."
Tim R.
RANGE ELECTROLUX FGEH3047VFB Replaced parts listed checks ok
sam.robertson@authorizedco.com
DISHWASHER - BUI GENERAL ELECTRIC GDT605PSM0SS Inspected the unit and found the door lock assembly not lining up properly. Pulled the unit and made some adjustments to the door lock assembly to lower to line up and close properly. Push the unit back onto the countertop and secured it. Ran a test cycle and the unit functioned without any issues
sam.robertson@authorizedco.com
WASHER GE GTW220ACK5WW Inspected the unit and found a few pieces of coin and hair accessories between the basket and agitator. Removed the items. Ran a test cycle and found no other issues. All checks ok.
Kevin S.
RANGE GE JGBS66REK4SS "Replaced parts, unit checks ok. Showed customer."
Kevin S.
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 "Customer claims water will leak from tub seal center of the door. Explained on these units when they get some soap scum on the glass and door boot to clean and wipe dry for proper sealing. Ran a test, unit checks ok."
Tim R.
WASHER SAMSUNG WA45T3200AW/A4 Checked unit over found that the unit is leaking from the cold water line installed by the delivery guys. I removed line and fixed o ring in water line. Reinstalled and no leaks.
Tim R.
DISHWASHER WHIRLPOOL KDTE204GPS0 Checked unit over found that the left hand side hinge was bent. This is not due to normal wear and tear and is not covered. I did inform the customer that this was not covered due to it not being normal wear and tear. I did tell them they could just pay to have the hinge replaced but did not want to do that.
Kevin M.
REFRIGERATOR GE GSL25JFTCBS Defrost drain is clogged up and water line is frozen up in the door
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF4 Waterline wasnt seated in water valve leaking installed waterline and checked OK
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Installed new fill tube was frozen up now checks ok; used 1 241920106 (Fill tube) from stock
Brad A.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 "Found freezer drain not draining properly, cleaned and adjusted drain line, unit checks ok."
Brad A.
WASHER ROPER RTW4516FW2 "Found leak in drain tube, customer is going to replace. Unit checks ok."
Steve M.
MICROWAVE LG LMV2031BD Installed all parts listed microwave is heating properly. Big sandy service installers did not install the microwave correctly prohibiting me from reinstalling it above the range. Informed customer and took pictures
Steve M.
WASHER SPEED QUEEN AWN63RSN115TW01 Installed new driver control and user interface along with new complete wiring harness
Steve M.
WASHER AMANA NTW4516FW2 Customer using too much soap causing a overfill situation causing continuous drain pump operation
Steve M.
REFRIGERATOR BOSCH B36CL80SNS/04 Installed new freezer door handle
Shawn H.
WASHER WHIRLPOOL WTW4950XW3 Installed all provided parts and ran to test. Unit wont finish out automatic diagnostic cycle. It wont spin to full speed. Unit is sensing tach but showing speed fault error. Removed actuator to inspect no loose connections. Replaced user part warranty from stock and ran calibration and test. Unit is finishing out cycle now. Ran quick wash cycle to make sure unit advances as it should. All ok. ; used 1 W10006355 (Actuator(PW)) from stock
sam.robertson@authorizedco.com
DRYER WHIRLPOOL MED5630HW1 Inspected unit and found damage to the side panel. Photo attached of damage. Customer stated unit has been making weird noises ever since it was installed. Ran a test cycle and could hear the drum rubbing up against the side panel that was damaged and bent in. Attempted to make adjustments to the panel to keep it from rubbing up against the drum but was unsuccessful. I advised the customer we will need to order the side panel along with two support wheels and the drum belt. I also advised the customer if they continue to use the unit with this defect it will cause extra stress on the motor and cause it to fail early. Customer declined repair and would be returning the unit.
sam.robertson@authorizedco.com
DISHWASHER GE GSD3200J00BB Installed parts. Ran a test cycle and all checks ok.
Kevin S.
DRYER SPEED QUEEN ADEE9BSS173TN01 "Replaced heating element kit with hi limit and tstat. Also,relay control board. Tested unit is heating and cycling element as it should."
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBBC/AA Installed new fan assembly and sensor frozen up again
Brad A.
REFRIGERATOR AMANA SXD22S2L "Installed new water valve assembly, unit checks ok."
Steve G.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Unit is not making ice again. Last time out found that the ice maker is not going back to the home position. Unit did make ice for a while then unit stop making. Tech preorder main board because it was a new ice maker. Found that the new ice maker was not going back to the home position ; ordrng 1 W10908391pw (Ice maker)
Steve G.
REFRIGERATOR KENMORE 10674232402 Leaking water in the refrigerator section and frosting up. NLA 09/14; ordrng 1 2212439 (Damper door assy.)
Steve G.
DRYER SPEED QUEEN ADEE9RGS175TW01 Install new main board and relay board unit still having issues spoke to Techline advise that we triple check the door switch doors which is fine but no power to the door switch Techline advise to replace the belt switch; ordrng 1 B516391 (Belt switch)
Shawn H.
LAUNDRY CENTER FRIGIDAIRE FFLE3911QW0 Upon arrival tenant stated that unit left soap in tub and didnt run cycle. Ran unit to test. Unit ran fine in rinse and spin cycle. Ran diagnostics to test. Unit ran through diagnostics test with no issues. Unit has a lid lock error but lid lock functions as it should. Machine control isnt sensing lid lock properly and intermittently. Unit needs machine control. Ok per Erica. ; ordrng 1 5304511966 (Machine control)
Shawn H.
WASHER MAYTAG MAV6601AWW "Began to remove inner basket to access bearing but cannot get 3 of the 4 bolts loose from the drive hub. Tried penetrating oil, impact, ratchet with hammer but cannot get loose. Can drill heads of bolts off but need new ones to replace and inner basket as well. Its plastic and one slip when drilling and tub is done. Part is discontinued. If they wish to proceed would like to have transmission on hand in case bearing wont come free from the transmission. The way this is going so far I expect more problems the further we get. Spending this much in labor and part cost is not a good way to proceed. Customer has been without a washer since October because of waiting on parts to be shipped. ; rqstng P&A on 1 22002741 (Inner basket) and 4 3400504 (Screw)s and 1 35-6615 (Transmission), states that autho needed"
Shaun S.
WASHER MAYTAG WPSF5170W0AA Upon arrival found that unit has a defective timer will not rotate through or start unit; ordrng 1 WH12X10046 (Timer)
Shaun S.
RANGE SAMSUNG NE59J3421SS/AA Found that the right rear burner needs replaced on unit; ordrng 1 Right rear burner
Shaun S.
DRYER AMANA LE8317W2 "Upon trying to remove blower wheel from motor found that it is seized on motor shaft, unit now needs a new motor and blower housing also ; ordrng 1 D511969wp and 1 2200376"
Shaun S.
REFRIGERATOR KENMORE 795.76203.901 Upon arrival found that unit has a defective door switch; ordrng 1 Fridge door switch
sam.robertson@authorizedco.com
DRYER MAYTAG MED3500FW0 "Inspected unit and found the pulley stuck and making a loud clanking noise as the drum rotated. Removed the pulley and made adjustments. Reassembled the unit and ran a test cycle, all checks ok.; ordrng 1 W10837240ts (Pulley) and 1 W10446781ts (Spring)"
Kevin S.
DISHWASHER GE GDT635HSJ2SS "Found left hand cable broke, have one from spare unit from store. Order new and will replace for truck stock. Unit checks ok, do not schedule to go back out.; ordrng 1 WD01X10569 (Door cord)"
Kevin S.
OVEN FRIGIDAIRE FGEF3055MFG "Checked continuity of bake, convection bake, and broil elements good. Getting proper 240V to terminal. When putting into bake mode not getting voltage to bake element but am to convection element probably used to help pre heat. Unit needs new control and overlay. Collected payment in full; ordrng 1 5304495521 (Control) and 1 316419828 (Overlay)"
Brad A.
WASHER GENERAL ELECTRIC GTW720BSN0WS "Found water valve not opening properly, ordered water valve assembly.; ordrng 1 WH13X26637(DN) (Water valve assembly)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Wiring in the FZ door is broke not activating the DISP ; ordrng 1 LW10691266 (FZ door)
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Ran diagnostics found that the brd not communicating to the ice maker; ordrng 1 5304510308 (Brd)
Kevin S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Customer claim unit intermittent ice making and water dispensing. Tested water dispenser, found unit food condiments in door along with things on shelving preventing proper closure of door switch. Showed customer son, also checked water filter, ok, dispensed about a gallon of water without issue. The second issue is common samsung ice room frost per bulletin ordering parts for repair. Pics attached.; ordrng 1 DA82-02697A (Imk svc kit), states that autho needed"
Brad A.
DRYER WHIRLPOOL WED8500DC3 "Found water valve not closing properly, ordered valve.; ordrng 1 W11245113 (Water valve)"
Brad A.
MICROWAVE GE JNM1851SM2SS "Found turntable not turning, installed motor and coupler, ordered smart board. Located in the kitchen, manufactured 3/2008.; rqstng P&A on 1 WB27X11070 (Smart board), states that autho needed"
Brad A.
DRYER FRIGIDAIRE FLCG7522AW1 "Found thermostat open, ordered thermostat.; ordrng 1 5304406099(DN) (Thermostat)"
Tim R.
WASHER LG n/a Cleared drain pump and replaced water valve. Checks ok. Customer has standing water in the basement. When I arrived.; used 1 5220FR2075L (WATER VALVE) from stock
Tim R.
DRYER MAYTAG MED5100DW0 Checked unit over found that the unit was running a few mins and shut down. Cleaned sensor bar and reset and reprogrammed control and the tested and unit ran 10 mins with no issues.
Tim R.
WASHER SPEED QUEENO TR7003WN Reset control and adjusted door lock tested. Working properly now.
Tim R.
WASHER SAMSUNG WF45K6500AV/A2 Instructed customer on usage and leveled unit. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LFHB2751TF7 Replaced icemaker and cleared frozen line. Checks ok; used 1 243297609 (ICE MAKER) from stock
Tim R.
COOKTOP WHIRLPOOL WFE505W0HZ1 Replaced switch for front right burner. Checks ok
Tim R.
REFRIGERATOR GE PYE22KSKLSS Replaced filter. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FRS6HR45KS3 Cleared frozen drain and installed heater wire. Checks ok
Tim R.
MICROWAVE GE EMO3000CWW04 Replaced door. Checks ok
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW8 "Fresh food section was at 27° and the compressor was still running had to turn thermostat back almost halfway in order to make the unit shut off. Customer also concerned about temperature in freezer. Installed air restrictor kit and new thermostat; used 1 241537103 (Thermostat), and 1 5303918746 (Air restrictor kit) from stock"
Steve M.
DRYER HOTPOINT HTX21EASK0WW Dryer timer knob stripped out again and allowing customer to start the unit. Replaced timer knob; used 1 We1m652 (Timer knob) from stock
Steve M.
DRYER SAMSUNG DV45K6500EV/A3 Checked running temperatures on the dryer. Interior temp is getting above 220°. As soon as I removed a vent from rear dryer temperature dropped down to 175 indicating a clogged venting system. Advise customer to have venting cleaned
Steve G.
DISHWASHER LG LDF5545ST Unit was on child lock and did show the customer how to unlock. Cycled unit several times.
Steve G.
REFRIGERATOR GE GFE28GYNBFS Customer could not get the filter out. Did show customer. Adv one time courtesy call per GE
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2311PF2 "Upon arrival customer stated that ice maker stopped working then fresh food section began to have weak cooling. Inspected unit and found air return blocked with ice from the defrost drain being clogged and over flowing. Door was held open slightly and this allowed air in and to freeze around gasket. Ice maker is sluggish and has an intermittent dead spot. Unit needs defrost drain cleared, return cleared and new ice maker. Cleared defrost drain and return, installed heater wire, installed new ice maker. Ran unit to test. Ice maker is cycling faster and unit is moving air well. Advised customer that temps would be within normal in 24 hours and to dispose of first ice bucket. Please mail out invoice. ; used 1 241798224 (Ice maker) from stock"
Shawn H.
DRYER LG DLE7300WE Upon arrival customer stated that since they moved unit has D90 air flow error. Customer shortened vent and made sure it was clear as far as he could see. This did not help. Inspected unit and found vent coupler at blower housing loose from move. This is allowing the air to escape and not through the vent. Cleared unit of lint and sealed coupler with tape. All sensors test good and heaters tests good. Reassembled and ran to test. Unit isnt showing D90 error. All ok.
Steve M.
DRYER - ELECTRIC GENERAL ELECTRIC GTD72EBSN0WS Installed new thermostat and harness
Shaun S.
DRYER FRIGIDAIRE FAQE7077KW0 "Removed and replaced defective heating element ran and checked out, unit checks ok"
Steve M.
WASHER MAYTAG MVWX655DW1 Installed new lid lock; used 1 W11307244 (Lid lock) from stock
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Customer said unit evap motor is loud. Cycled the unit and adv the customer the fan is normal noise.. he had another company out and they adv to the customer same. Unit is working fine.
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFHD2250TS3 Inspected unit and found ice build up on the bottom of the air tower duct gasket. Average temperatures in the refrigerator 36°. freezer temps fine. Installed air tower and seal gasket. All checks OK.
Steve G.
REFRIGERATOR GE PVD28BYNBFS Installed new left refrigerator door customer inspect checked OK
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 Replaced door lock and bezzel.unit checks ok
Shaun S.
WASHER LG WT5170HV Removed and replaced bleach cup assm on unit checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2867PF6A Unit has a sealed system leak and not economical to repair
Kevin M.
REFRIGERATOR WHIRLPOOL ED5LXEXT010 Installed new ice maker and dispenser bracket and checks ok; used 1 4317943 (Imk) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRS331FDDB02 Customer adjusted TSTAT and I checked unit out and unit checks ok at this time (please send customer a receipt)
Kevin M.
FREEZER FRIGIDAIRE FFFU14F2QWR Repaired leak in EVAP called Frigidaire -Robert-file #84191152
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Unit fan EVAP with uneven frost pattern sealed system issue compressor and possible EVAP coil but could have internal leak cust only had unit a week going back to store for possible exchange
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2342LF3 Wiring in the cabinet intermittently energizes the water valve causing to leak non repair called HBW-Morgan-
sam.robertson@authorizedco.com
WASHER MAYTAG MVWB835DW3 "The customer stated the unit displayed an error code of L3 or LE and ran for roughly 12 hours (overnight) without stopping. The only error code in the techsheet that resembles this would be LF which stands for Long Fill, this is when the unit detects the water level has not changed over the specific period of time. Inspected the unit and ran a diagnostic test cycle and found only one error code for F5E4 is displayed when one of the following takes place 1). User presses the start button with the lid open, 2). User presses start after a predetermined number of consecutive wash cycles without opening the lid, or 3). The main control cannot detect the lid switch opening and closing. Emptied the unit of clothes and ran a diagnostic test cycle. The unit locked and unlocked the lid multiple times, filled with both hot and cold water, drained, agitated, and spinned on low, medium, and high without any issues or error codes. Inspected the under side of the unit and fo
Brad A.
WASHER LG WM3400CW "Found tub and bearings have a lot of play in them, needs a tub job, customer does not want to repair."
Brad A.
DISHWASHER SAMSUNG DW80J7550UG/AA "Found water wall will not move back and forth properly, talked to Samsung, there are 3 parts to repair this issue needed, customer considering repair."
Kevin S.
RANGE WHIRLPOOL WFG770H0FZ0 "Changed out burner tube and heat shields. Unit will now ignite with everything in place. Unit checks ok, showed customer."
Brad A.
DRYER MAYTAG MEDX655DW1 "Found thermal fuse open, found thermal cut out open, installed new thermal fuse and cut out, unit checks ok.; used 1 3392519 (Thermal cut off), and 1 279816 (Thermal cut out) from stock"
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Installed new sensor and evap fan assembly and defrosted EVAP coil and checks ok; used 1 DA32-10104n (Sencor) from stock
Brad A.
DISHWASHER MAYTAG MDB8989SHZ0 "Installed user interface, control, and water valve, unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1821TB0 "Found freezer not getting cold enough due to the customer having the refrigerator located in a detached garage. Unit needs garage kit installed, which is not covered by his warranty. Unit checks ok."
Brad A.
REFRIGERATOR ELECTROLUX EI32AF80QSE "Installed new hinge and bearing, unit checks ok."
Tim R.
OVEN JENN AIR MODEL WORN 1/7/21 Checked unit over found that the convection fan wasnt running. Needs new fan and control. Unit is 15-20 in the kitchen built in with microwave combo. Model is worn attached picture but its not readable at all. Cant get parts due to no model.; rqstng P&A on 1 #### (Control) and 1 #### (Convection)
Tim R.
DRYER SAMSUNG DV52J8700EP/A2 "THERE IS NOTHING MORE WE CAN DO TO FIX THIS UNIT SAMSUNG SAID THEY DIDNT HAVE ANY OTHER SUGGESTIONS. WE NEED TO LET JANET KNOW IF I NEED TO CALL HER I CAN.; saved tckt , states that autho needed"
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 LED lighting is not working properly and there is a clicking noise. Also fan noise stops you open the door; ordrng 1 W10695459 (Led module..) and 1 W10479155 (Damper control..) and 1 W10846539 (Imk fan..)
Steve M.
RANGE SAMSUNG NE59J7630SG/AA Display board is scrolling and flashing. Needs replaced; ordrng 1 DE07-00129A (Display..)
Steve M.
REFRIGERATOR LG LFX25978SW/01 Icemaker motor gear is stripped causing a loud popping noise ; ordrng 1 AEQ72910409 (Icemaker)
Steve G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 Made ice for a while then stop ; ordrng 1 W10743957 (Board)
Shawn H.
WASHER LG WM3987HW Upon arrival customer stated that unit would power up but you could not select a cycle or start a cycle. They tried it this morning and it started okay. Removed top to inspect for loose connections. None found. Powered unit on and tried to select a cycle but it would not select. Reset control and ran to test. Can only get cycle to select when putting pressure on knob as you turn. Issue is with control board. Selector is shorting out. Ok to repair per Rob. ; rqstng P&A on 1 6871ER2019H (User interface)
Shawn H.
RANGE LG LRE30453ST/02 Please order new number. ; ordrng 1 EBR73323501 (Relay board)
Shawn H.
DISHWASHER BOSCH SHP878ZD5N/01 Upon arrival customer stated that unit is showing E15 after a week of use. This is a leak error. Removed dishwasher from cabinet to inspect. Found the drain hose split causing leak. Hose is split where it comes through the cabinet of the machine. Unit needs drain hose. ; ordrng 1 1111drainhose (Drain hose)
Shawn H.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Upon arrival customer stated that unit is running nonstop when set to the recommended setting. When set to one below recommend unit cycles fine. Ran diagnostics to check for errors or shorted sensors. No errors and all sensors pass. Main control isnt sensing temps correctly. Unit needs PCB. ; ordrng 1 W11174836 (Main pcb)
Shawn H.
DISHWASHER KITCHENAID KUDE70FXPA5 Upon arrival customer stated that user interface is inoperable. Checked for incoming voltage to control and it is good. Voltage to user interface is good. Found signs of corrosion and moisture in console. This shorted it out. Moisture is getting between door from interference with panel. When installing new console need to adjust height to allow better clearance. Part is under warranty. ; ordrng 1 WPW10481151(PW) (Console(PW))
Shaun S.
WASHER SAMSUNG WA56H9000AP/A2 "Upon arrival found that water was still standing in tub, tech tried to spin water out but found that drain pump is locked up, has a dead spot in motor winding, tech pulled pump to make sure nothing was jammed, unit needs a new drain pump; ordrng 1 Drain pump"
sam.robertson@authorizedco.com
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspected unit and found it leaking from out of the door. Ordering parts; ordrng 1 W11177741 (Gasket) and 1 W10909089 (Door gasket) and 1 W10837249 (Lower sprayarm)
sam.robertson@authorizedco.com
DISHWASHER KENMORE 66515769000 Inspected the unit and found damage to the lower spray arm and during a wash cycle the unit would pour water out of the front of the door. Door warped and the float switch is bad. Attempted to enter diagnostics and the control board kept beeping and exiting shortly after entering. The unit is 18 years old and located in the kitchen.; rqstng P&A on 1 3371435 (Inner door) and 1 8268875 (Lower spray arm) and 1 WPW10102498 (Float switch) and 1 8530928 (Microcomputer)
sam.robertson@authorizedco.com
RANGE LG LRE3193ST/00 Inspected the unit and found the board had failed and found a small burn mark on the front left switch. Also found the burner bad. Ordering parts. ; rqstng P&A on 1 MEE62385201 (Front left burner) and 1 EBR64624906 (Range display control board) and 1 EBR77562709 (Oven range control board)
Kevin S.
DRYER FRIGIDAIRE FAQE7077KR0 "Found heating element open, this is a 2 wire and we do not have any on hand. Ordering new element, collected payment in full.; ordrng 1 137114000 (Heater)"
Kevin S.
HOME LAUNDRY - E LG DLEX8100V "Unit will not power on, no display. Unit is getting 240V at terminal. Open up main control, called LG techline, had me check for 120V at red connector across the black and red, was getting 120V both with and without pressing power button. Tech said to replace the display board. Got part number from tech. Also noted to customer daughter showed her how the power cable plugged into wall socket is not properly mounted to the wall. Picture attached for future reference.; rqstng P&A on 1 Ebr81137801 (Display board), states that autho needed"
Kevin M.
REFRIGERATOR WHIRLPOOL .WRS325FDAM02 Kitchen 6yrs old Lights are intermittently working ; ordrng 1 W10515058VP (Light) and 2 W10515057 (Light brd)s
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 Customer claims unit ran for many hours one day... and continues to run longer than it should. Upon inspecting the timer knob was ok but the timer itself if bad. Ordering new timer.
Kevin S.
DISHWASHER GE GDT655SSJ0SS "Upon putting unit into cycle when closing the door unit will not start, led indicator flashes and tone produced. Called tech line, they had me check door switch for continuity at the switch with door closed and at other end of the harness ok. Tech said to order new main control; ordrng 1 WD21X24901 (Control), states that autho needed"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWBW00 Right door gasket is torn ordering part; ordrng 1 W10830189 (Gasket)
Brad A.
WASHER AMANA NTW4516FW3 "Found lid lock not engaging properly, ordered latch.; ordrng 1 W11307244(DN) (Latch)"
Tim R.
WASHER KENMORE 110.270826 Checked unit over found that the bearing in the tub are completely worn out and extremely loud. Needs new tub. No repair due to cost.
Tim R.
WASHER SAMSUNG WF520ABP/XAA Checked unit over found bearings in tub worn out and unit not spinning. No repair due to cost.
Tim R.
DRYER MAYTAG MEDC215EW1 Checked unit over found that the unit had a blown hi limit thermostat. Due to the vents being plugged going out of the apartment building. Replaced thermostat and instructed customer to make sure that the vents were cleaned. If this happens again they will be charged for it.; used 2 279816 (FUSE) from stock
Tim R.
DRYER SAMSUNG DV45H7000EW/A2 Checked unit over found that the unit would run even without hitting the start button. Replace control board. Unit checks OK previous issue was the unit would not heat. Unit is heating fine. Unit is about 10 years old in the laundry room.
Steve M.
DISHWASHER SAMSUNG DW80M9960US/AA Installed new door actuator
Steve G.
DISHWASHER BOSCH SHX68T55UC/07 When diag. the unit tech removed the customer water supply line to see if any deposits where on the screen of the valve. It was completely clear. Installed new water valve and cycled the unit and noticed that the water was just as slow. Removed that water supply line and notice with the help of the customer was was not coming out of the hose. Customer removed the hose and found the hose was good. House shut off valve under the sink was bad.. did install new valve. Left off the waterline so customer can repair his house valve. Not able to test. Customer will have to reattach the supply line to the dishwasher valve .
Steve G.
WASHER GE GFW550SSN0WW Customer states that when they hit start. The unit will drain for a sec. once the lock engages it trips the gfi Craig techline. Keep in constant contact with customer. Vendor refused to do anything for customer. Ge is sending factory tech. Customer told Ge that tech did everything he could do. Customer refused further service
Shawn H.
DRYER MAYTAG MEDB835DW3 Upon arrival customer stated that unit stopped heating since last repair. Inspected unit and found thermal fuse shorted open. Replaced with kit and ran to test. Unit is heating as it should. All ok. ; used 1 280148 (THERMAL KI) from stock
Shaun S.
RANGE AMANA AER5845QAN "Removed and replaced bake element on unit, ran and checked out, unit checks ok"
Tim R.
DISHWASHER BOSCH SHPM65Z55N/01 Instructed customer on usage. Checks ok
Tim R.
REFRIGERATOR JENN AIR JFC2089HPF Removed ice maker and cleared blockage checks ok
Tim R.
RANGE GE ZEK7000SH3SS Adjusted door. Checks ok
Tim R.
DISHWASHER BOSCH SHPM65Z52N/01 Cleared glass out of drain pump. Checks ok
Tim R.
DISHWASHER BOSCH SHE3AR76UC/22 "Unit needs new wash motor due to e20 error code. No repair at the moment."
Tim R.
WASHER WHIRLPOOL LHA5700W1 Replaced water valve. Checks ok
Tim R.
OVEN WHIRLPOOL WFE320M0EW Needs new control due to no power going to controls. No repair
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Replaced garage kit. Checks ok
Kevin M.
REFRIGERATOR GE PFSS6PKXASS Installed new reservoir and checks OK
Steve M.
REFRIGERATOR FRIGIDAIRE FGHB2844LF5 SyEf error evap motor. Replaced motor. Unit operating ok; used 1 241509402 (Evap fan) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TB8 Checked unit EVAP coil has a good frost patern and unit checks ok
Steve M.
WASHER MAYTAG MVWB865GW0 Could not find any issue causing the unit to trip the GFI circuit. Did find a water temperature fault not allowing the unit to spin properly. Replaced water valve assembly advise customer to switch out GFI outlets; used 1 W11165546 (Water valve) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Refrigerator not cooling due to frozen over evaporator. Removed cover to find defrost heater wire pushed from Molex plug not completing the circuit. Secured all heater wire forced defrost works OK.
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2750TS2 Unit is making ice but not advancing but getting water and no dumping replaced icemaker ; used 1 243297609PW from stock
Steve M.
DISHWASHER FRIGIDAIRE FGHD2465NF1A Installed new control panel. Unit operating ok
Steve M.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Refrigerator not cooling properly due to faulty air damper assembly. Replaced damper unit is operating OK; used 1 242303001 (Damper) from stock
Steve M.
WASHER WHIRLPOOL WTW8500DC4 "Gear case has failed bearings causing the unit to create a high pitch squeal during the spin cycle; rqstng P&A on 1 W11455453 (Gearcase), states that autho needed"
Shawn H.
RANGE KENMORE 790.9300231 Upon arrival tenant stated that bake element catches fire when in use. Inspected element and found it to have a hole burnt in it. Replaced element and ran to test. All ok no more fire. Ok to bill per Tara. ; used 1 316075103 (Bake element) from stock
Steve G.
REFRIGERATOR THERMADORE T181F800SP/13 "Shelf is broken, intermittent ice and 5f error code. Unit did shut down and thaw everything put. Mark techline. Fd1311; ordrng 1 753569 (Board) and 1 12019087 (Board) and 1 11024619 (Ice maker) and 1 670975 (Rails)"
Shawn H.
WASHER WHIRLPOOL WFW72HEDW0 Upon arrival customer stated that unit wont drain and is showing an error. Ran diagnostic and found F9E1 long drain error. Removed back and inspected drain pump. Found screen clogged with socks and coins. Cleared pump and ran diagnostics to test. All ok. Unit is draining out as it should. Landlord calling in with cc to pay.
Steve G.
DISHWASHER THERMADORE DWHD440MFM/02 Wheels are missing and popping off and has a bad odor.; ordrng 1 12004485 (Pack of wheels)
Shawn H.
WASHER WHIRLPOOL WTW5700AC0 "Upon arrival customer stated that unit wont spin out. Put unit into diagnostic to check for errors. F0E2 over side error present. Removed pump to inspect and found sock stuck in pump. Unit was slow to drain causing unit not to spin and show error. Cleared pump, calibrated, and ran to test. All ok."
Shawn H.
WASHER FRIGIDAIRE GLWS1439FS1 "Upon arrival customer stated that unit squeals and wouldnt start once. Ran unit to test and found upper bearing noisy. Bearing locked up and this is why it wouldnt start. Unit needs upper bearing, washer, and seal. ; ordrng 1 3204405 (Upper bearing) and 1 5308002401 (Washer) and 1 5303279394 (Tub seal)"
Shawn H.
RANGE KENMORE 911.452881 Upon arrival customer stated that unit still burns the bottom of food and isnt cycling off. Ran unit to test with digital thermometer to monitor temps. Unit heated to 450+ and would not cycle off. Thermostat has failed. Unit needs another thermostat under warranty. ; ordrng 1 WB21X489(PW) (Thermostat(PW))
Shaun S.
REFRIGERATOR SAMSUNG RS265TDRS/XAA no repair
Shawn H.
RANGE SAMSUNG NE59N6630SS/AA Removed light cover and installed new bulb for customer. All ok.
Shaun S.
DRYER AMANA LE8317W2 Upon arrival found that blower wheel needs changed ; ordrng 1 5600 (Blower wheel)
Shawn H.
WASHER SAMSUNG WF42H5200AW/A2 Upon arrival customer stated that unit wont spin and holds water at times. Checked unit for error codes and found an SE error. This is a drain error. If unit wont drain it wont spin. Removed pump screen and found it clogged with lint and debris. Cleared screen and ran unit in rinse and spin to test. Unit is draining out properly and spinning up to speed with no issues. Advised customer on maintenance of drain pump. All ok. Please mail out invoice.
Shaun S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Unit needs new rack adjusters installed, wheels falling off the original ones ; ordrng 1 W10712395 (Rack adjusters)"
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHS2342LF5 "Removed and replaced board and disp assm on unit, ran and checked out,unit checks ok"
Shaun S.
WASHER MAYTAG MVWB855DC3 "Found unit needs new drain pump, order placed at Dap south, Steve is picking up part for me and leaving at the office for return visit on Friday ; ordrd 1 W10876600VP (Pump)"
Shaun S.
REFRIGERATOR SAMSUNG RS265TDRS/XAA ORDERED PART
sam.robertson@authorizedco.com
WASHER-DRYER COM LG WM3499HVA "Inspected the unit and found it would fill, wash, drain, and spin without any issues. The tenet stated it was displaying an error code of le about 20 minutes into the wash cycle. This error code is for the motor locking due to a heavy sized load and putting too much strain on the motor. Reset the washer and advised the customer to reduce the size of their wash load. Also found hair and gunk around the door gasket. To maintain the unit the customer should keep the gasket clean and use cleaning tablets on a regular basis to keep it cleaned out. All other checks ok. Manager stated they are working on getting the receipt. JoHannah Carpenter #937-433-3600"
sam.robertson@authorizedco.com
DISHWASHER BOSCH SHEM63W55N/11 "Inspected the unit and found the outer door gasket not sealing properly and allow water out and running down the unit and dripping onto the floor. Removed the gaskets, cleaned, adjusted, and reinstalled them. Ran a test cycle and found no leaks."
sam.robertson@authorizedco.com
DRYER WHIRLPOOL WGD9200SQ1 Inspected the unit and found voltage going to the control board but the board not turning on the heating element or motor. Attempted to enter diagnostics and the control panel button would not respond. The unit is 11 years old and located in the basement. Ordering parts. Both parts are currently out of stock. ; rqstng P&A on 1 W10739618 (Control panel boards) and 1 W10174745 (Control board)
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "Inspected the unit and found the dampener motor constantly running and making a gurgling sound. The unit is 8 years old and located in the basement as a secondary unit. ; ordrng 1 W10814173 (Dampener motor), rqstng P&A on 1 W11088499 (Control)"
sam.robertson@authorizedco.com
MICROWAVE n/a Inspected unit and found an error code for stuck keypad. Reset the unit and cleared the air code. Made adjustments to the door and control board. Ran four test cycles and the unit heated properly every time. All checks OK
sam.robertson@authorizedco.com
MICROWAVE OVEN FRIGIDAIRE 318279514B Inspected the unit and found the magnetron and control board had failed. Provided estimate and approved. Ordering parts. ; ordrng 1 5304474853 (Control) and 1 5304521745 (Magnetron)
sam.robertson@authorizedco.com
REFRIGERATOR ELECTROLUX LGHS2665KF2 Installed fan and board. Nothing turned on. Found board defective from the box. Unit would not power up with new board but would power up with old board. Ordering new board under parts warranty. ; rqstng P&A on 1 5304499076pw (Board)
Kevin S.
WASHER MAYTAG MHW6000XG2 "Put unit into diagnostics, found F8E1, F8E3 and F5E2 errors. For no water or low, overflow and door lock. From customer experience it appears the pressure switch was in a state of confusion. When running quick tests no issue at hand. Unit has good water pressure from bot hot and cold coming in unit. Checked for any blockages from pressure hose ok. Had door lock and unlock several times. Could not get unit to act up. Suggested to replace pressure switch. Customer going to wait and see what happens. Collected service call fee, told him good for 30,days."
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RFG297AABP Unit still not cooling properly. Fan running on evap cover. Failed sensor on evap cover as evaporator has complete frost pattern. Attempted to enter diagnostics to check sensor but it would not respond. Ordering board and evap cover with built in sensor. The unit is 7 years old and located in the kitchen. ; rqstng P&A on 1 DA97-06323F (Evap cover) and 1 DA41-00538A (Board)
Kevin S.
REFRIGERATOR SAMSUNG RF23J9011SG/AA "Replaced parts per bulletin, siliconed, checked water inlet tube. Unit checks ok."
Kevin S.
DISHWASHER GE GDF530PGM0WW "Customer claims dishes not washing and drying properly. Recently switched to powder from tablets. Put in 8 coffee mugs upright, tested on 1 hour wash and normal, unit filled and washed mugs were full, also cleaned and showed how to remove filter. Also showed customer extra options. Not sure there is any issue, went ahead ordering turbidity sensor. Customer going to try options i gave them to test. ; ordrng 1 WD21X22830 (Turbidity sensor)"
Kevin S.
WASHER SPEED QUEEN AWNE82SP113TW01 "Customer claimed unit had a small puddle on the floor last time it was ran. They use heavy duty large load cycles on warm. Removed front panel put unit into that cycle had it fill and agitate then drain and spin, no issue. Customer husband on hand talked to him, the upper tub cover dirty and full of hair, not allowing water residue to drain, be my guess. Went ahead and cleaned out. Ran unit again with some towels, again no signs of leakage even at drain pump. Showed customer how take off front panel if it leaks again see where its coming from. Unit checks ok."
Kevin S.
DRYER WHIRLPOOL WED9400SW1 "When running heat customer gets an F22 error, tech sheet says thermistor is open, verified that by continuity check across thermistor. Went ahead and checked element, tstat, and hi limit ok. Customer had previously changed thermistor but i believe got a faulty part. Collected service call fee. Customer will fix himself."
Brad A.
OVEN MAYTAG MEW6527DDW "Installed new control, unit is working properly, found feet on bake element broken off, ordered bake element.; rqstng P&A on 1 7406P272-60 (Bake element), states that autho needed"
Brad A.
DRYER MAYTAG MEDX655DW1 "Found timer not advancing properly, ordered new timer.; ordrng 1 W10642928 (Timer)"
Kevin S.
WASHER WHIRLPOOL WFW95HEDW0 Replaced pressure switch and door lock. Tested unit checked ok.
Brad A.
REFRIGERATOR FRIGIDAIRE FRT17B3JW1 "Found evaporator fan motor not turning with proper voltage applied, ordered motor, amount approved by Tara at MM.; ordrng 1 241854301 (Evaporator fan motor)"
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSG/US Cleared out defrosted drain and checks ok
Brad A.
WASHER GE GTW330ASK0WW "Installed lid lock, unit will now lock but will not unlock lid, called Techline, talked to Brian, after testing unit, found that they recommend replacing mode shifter and speed sensor, possibly the control, he didnt know for sure, customer does not want to continue repair and also refused to pay for the lid lock already installed on the unit. ; ordrng 1 WH05X25036 (Mode shifter)"
Kevin M.
ICEMAKER WHIRLPOOL WRX986SIHZ00 Installed new icemaker And is advancing properly
Brad A.
DBL WALL OVEN ELECTROLUX n/a "Found no voltage coming from relay board to upper oven also now, still waiting for relay board to be received.; saved tckt"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TP5 Installed new filter base