Customer states that one drum tumbler came off and the other 2 are loose. Tightened other two and reinstalled the one using larger screws to secure. All ok. Advised customer not to dry shoes and not to overload. These things can loosen the tumblers.

Installed all provided parts and verified correct operation of both units. All OK.

Installed all provided parts and verified correct operation. All OK. No more water drips.

Inspected the unit and found that the fill tube had a hole in it. Allowing water to continue to dispense out of the door. Replaced fill tube with truck stock. Ran a test cycle. All checks OK ; used 1 242220119 (FILL TUBE) from stock

"Inspected the unit and found a large amount of ice buildup in her ice tray. Removed all ice. Ran the icemaker through a test cycle. Icemaker checked OK. Advised her not to turn off the icemaker, but to allow it to turn itself off when the bin is full. All checks OK"

Installed new fan grommets and blade and checks ok

Installed new damper assy and reset unit and checks ok

Vacuum Im FF door is to strong for cust contacting techline- per Ronnie adjusted drain tube or turn Fz temp up

Inspected the unit and found that the button display was sticking. Loosened the buttons. Ran multiple test cycles. All checks OK

Installed parts. Ran a test cycle. All checks ok

Inspected the unit and found a failed drain pump. Replaced drain pump with truck stock. Ran a test cycle. All checks OK ; used 1 4681EA2001T (DRAIN PUMP) from stock

Inspected the unit and found that the customers drain line was gummed up. Drain pump checked OK. But was draining slowly. Could not remove dishwasher from under the counter. Due to the water line being tight and corroded. Did not want to risk removing waterline. Due to probability of causing more damage. Advised that the customer get the drain line replaced and use a cleaning tablet to try and get the unit draining adequately. Removed the drain line off of the garbage disposal and cleaned out what I could from there.

Inspected the unit and found that the left door was not shutting properly. Raised the door a touch. Door is now shutting properly but the doors are still offset. I could not adjust them to be even there at the max adjustment.

Inspected unit and found the unit making a squeaking noise when running. Took apart and found pulley was locking up. Replaced pulley and made sure roller support wheels were spinning freely. All checks ok. ; used 1 279640 (PULLEY) from stock

Inspected unit and found the unit not heating. Per Sharp this is due to the latches not fully activating the micro switches. Replaced latches with latch kit upgrade and adjusted switches. All checks ok.

"R600A unit has blockage in sealed system lines. Unit needs compressor and evaporator. If getting repaired give sealed system tech 3 call count."

Unit is not cooling. ; ordrng 1 WR55X38248 (Main board) and 1 WR55X11138 (Inverter board)

Replaced rollers and cleaned blower wheel checks ok.; ordrng 2 DC97-16782E (Roller)s

Fixed thermostat and shipping customer a new knock. Checks ok; ordrng 1 WB03X22704(shiptotenant) (Knob)

"As per whirlpool, tested all components. Found heating element bad. Replaced element. All checks ok. ; used 1 3387747 (ELEMENT) from stock"

"Inspected unit and found the bake element wanting to constantly stay on. Unplugged unit and tested bake element to ground and found it open. When I pulled the top rear panel off to expose the control, I found the control with a burnt spot on it. This was causing the relay to stick open. Gave customer quote. Customer wants time to think about repair."

"Inspected the unit and found a partial frost pattern, amp draw at 5.0 on compressor start up and shortly after dropping below .20 amps. Temps in the freshfood section at an average of 49 degrees and in the 20s for the freezer section. ; rqstng P&A on 1 Xxxxx (Regular filter for compressor), states that autho needed"

Parts sent are for the GE cooktop. No parts sent for the kenmore oven. All the parts for the cooktop are not here. Spoke with Shari and she is reaching out to AHS to figure out parts situation. ; saved tckt

Customer states that unit has chips in the glass on both right side burners. Customer does not do any canning on the unit. No signs of abuse. Unit needs glass cooktop. ; ordrng 1 AGU75049013 (Glass cooktop)

Customer states that unit wont heat. Ran diagnostics cycle to test. Found the heater not getting voltage. Voltage stops at the TCO. Reset TCO and unit is heating now. Drawing 7.6 amps. TCO is weak and needs replaced. TCO is part of the harness. Unit needs main wiring harness. ; ordrng 1 WD21X24096 (Harness assembly w/TCO)

Wrong board number; ordrng 1 DA92-00233D (Board)

Inspected the unit and found a clogged drain line. And a failed evaporator fan. Unclogged drain line. Ordering parts. ; ordrng 1 WR60X10352 (Fan)

Inspected the unit and found a failed filter. Housing assembly. Ordering parts. ; ordrng 1 DA97-12664A (Water filter housing assembly)

Fan in the air tower not circulating the air properly; ordrng 1 WR17X31977 (Air tower)

Light switches are not always working ; ordrng 3 W10419177s and 1 W10251076 (Imk)

"Inspected unit and found several major issues with unit. The unit is 15+ years old and located in the kitchen. Tech recommends to replace the unit due to the cost of repair and the high risk of any repairs resolving the issue.; rqstng P&A on 1 3375556 (Control) and 1 3374501 (Detergent actuator) and 1 3380921 (Console) and 1 3380892 (White touch panel) and 1 W10082896 (Heater) and 1 3379349 (Tub assembly) and 1 8052028 (Dispenser assembly) and 1 3376752 (Pump and motor assembly) and 1 W11169039 (Rack) and 1 W10311986 (Rack)"

Checked unit over found that the unit was giving 4E error code not reading that it wasnt filling with water. Reset control and cleared errors. Cleaned pressure tub. Tested still leaking. Customer is going to attempt to replace pressure tube. Please let me know if this has any issues after.

"Check unit over found unit did not have any displaying errors. Found blown fuse on the filter board. Replaced fuse. Once microwave was started. He would run for about four or five seconds and then the interior of the microwave would start to spark. Spoke with American on shield due to this not being a repairable issue. They are putting it in the options."

Needs new control and user interface. No repair due to parts on back order.

Checked unit over found that the unit has a shorted main control. No repair checking for extended warranty.

Cleared pressure switch and instructed customer on detergent use and HE use. Checks ok

Reinstalled spring on basket. Checks ok.

Replaced icemaker checks ok ; used 1 1129316 () from stock

Checked unit over found that the unit would shut down after a couple mins. Reset and reprogrammed control. Checks ok

Replaced coupler. Checks ok ; used 1 285753A (COUPLER) from stock

Installed new top and verified correct operation. All ok. Customer satisfied with appearance.

Install new roller kit cycled unit test OK

Install new support ride cycle check OK

Unit squeaks while in use. Installed new idler pulley. Cycled ; used 1 W10837240 (Idler pulley) from stock

Installed new left and right door hinge cycle check OK

Unit has shorted control and cracked console. Also unit has broken top lid cover for drum. Spoke with Jessica informed her itd be about 600 dollars to fix. Theyre not repairing.

Installed new fan here in a test cycle to 400? and found no abnormal sounds coming from the fan. You cant hear the fan running but it is normal sound. Photos taken of the area to ensure no damage to the appliances or property of the customer.

Inspected unit and found the control board light going out on the display and nothing responding after running the unit for several minutes. Remove the top panel and found the wire harnesses appear to be fine and nothing short of release. Advise the customer to contact LG manufacturer to see if they will assist and coverage. Provided an estimate for the customer and they advised they will contact us if they wish to pay out-of-pocket for the repair.

"Found the burner not heating correctly. Installed the parts, all checks ok."

"Inspected the unit and anytime you start a cycle the display would show door indicating the door switches are bad. Removed the front control and tested all three door locks. All three are reading good. Found the lights, fan, and exterior light not functioning. Checked the outlet and found 120v but not grounded per the outlet tester. Advised the customer to have a certified electrician come out and properly ground the line. Advised the customer the microwave needs to be on a dedicated breaker as well before Samsung would authorize any parts repair. Ticket#4168712766"

"Inspected the unit and found a partial frost pattern on the evaporator, unit has a sealed system leak. Found the compressor running and warm along with the compressor fan. Provided information to the customer on how we repair a sealed system leak and that there is a risk of the repair failing in the future.''

Customer states that unit wasnt converted correctly by the installer. Both broil and bake element spuds were not adjusted. Adjusted spuds/air shutters and burners operate as they should. Right rear burner had the wrong orifice installed. Installed correct orifice and adjusted flame height. All ok..

"Customer states that the dispenser is not opening fully, and unit leaks from the left side. Inspected dispenser and found the lid warped and hanging up. The unit is not level and has some debris under the door sweep. Leveled unit and cleared debris. Ran to test for leaks. Unit is no longer leaking. Unit needs dispenser assembly. Installed new dispenser and ran to test. Unit operates as it should. All ok."

Inspected the unit and found a failed icemaker. Replaced icemaker with truck stock. Apply silicone around the icebox. All checks OK; used 1 DA97-13718C (ICE MAKER) from stock

Ice maker not advancing replaced ice maker and checks ok

UNIT HAS SEALED SYSTEM ISSUE NOT ECONOMICAL TO REPAIR

Unit has a refrigerant leak non repairable contacting IPM-Spoke to Lou unit needs replaced

Installed new heater wiring harness and reset unit

Installed new main brd reset compressor up and running told cust to give it 24-48 hrs to stabilize returning core to enc

"Inspected unit and found no error codes. Ran a test cycle and check the fans, compressor, door seals and thermistors and they all checked fine. Place the unit on an eight hour basic defrost cycle and advise the customer that if she comes back to get a video recording of it. Mechanically everything is functioning properly. All checks OK"

Adjusted wire harness to ice maker. Ckd ok.

Inspected unit and found the left hand fridge door gasket ripped and allowing moisture to the inside of the fridge. This was causing slight issues with cooling and moisture buildup on the items inside. Ordering part. ; rqstng P&A on 1 241778307 (Gasket)

Unit wont work as designed. Ordering parts as designed. ; rqstng P&A on 1 5304522786 (Panel) and 1 5304516862 (Relay control) and 1 387404759 (Element) and 1 387761248 (Element)

"Inspected the unit and found that it failed to maintain heat. Ordering parts. ; ordrng 1 144648 (Bake element), rqstng P&A on 1 655329 (Control) and 1 642855 (Temperature sensor) and 1 663805 (Element)"

"Unit is ten years old in kitchen. Customer states that unit isnt draining causing a leak, unit wont dry and soap doesnt dissolve. Drain pump is getting voltage but is very weak and barely moves water. Heater and thermal fuse test good. Control isnt sending voltage to the heater. Soap isnt dissolving because it isnt being released and dispenser is cracked. Door gasket and deflectors are worn. Unit needs drain pump, control board, dispenser, and gaskets. ; ordrng 1 154574401 (Dispenser assy) and 1 5304512731 (Control board) and 1 154701001 (Deflector), used 1 A00126401 (Drain pump) from stock"

Replaced ice bucket. Due to bent teeth. Checks ok ; rqstng P&A on 1 241860803(shiptocustomer) (Ice bucket)

Installed new parts. All checks ok.

Both lower and upper oven off by about 30 degrees. Recalibrated oven. Both ignitor working properly. Checks ok

Replaced lid switch checks ok ; used 1 3949247V (LIDSWITCH) from stock

Fixed timer. Checks ok

Fixed water lines. Checks ok

Replaced lower shelf on refrigerator door. Door was dragging when being closed. Remove door and straighten hinge. Reassembled unit checks OK

Checked unit over found the unit had a spoon melted to the heating element and it has shorted out the heating element. This is not something covered by American home shield ran unit through diagnostics and made sure everything else was functioning properly checks OK. Customer is going to replace heating element on his own.

Fixed motor connection and drain hose clamp. Reset and recalibrated control. Checks ok

"Replaced broken lid latch, fixed loose rotor and recalibrated control. Tested checks ok."

Adjusted shocks checks ok

Unit is not cooling. Found that the condenser fan base has shifted. Reseated. Check ok

Checked unit over found drain pump plugged. Cleared pump and found bearing in tub worn out and door boot and motor control. HBW isnt proceeding with repair.

Replaced shorted heater.Checks ok ; used 1 DE486A (ELEMENT) from stock

Adjusted burner switch and instructed customer to clean properly. Not covering burner replacement for dirty.

Reset control and recalibrated. Checks ok

Replaced shorted heater.Checks ok ; used 1 DE486A (ELEMENT) from stock

Unit is 1 year old in the laundry room. Customer states that the unit will intermittently shut down. Cannot say if the control shuts off or if it just stops tumbling. Ran diagnostics cycle with no issues. Customer uses timed dry cycle. Ran unit on timed dry cycle to test. Unit is operating correctly at this time. Unable to duplicate concern. Suspect motor is overheating and shutting off.

Customer states that unit will not start. Inspected the unit and found the control lock on. Reset control lock and started unit with no issues. Ran diagnostics cycle to test. Found F5E1 door open error. Switch is operating correctly. Unit ran through diagnostics cycle with no issues. Unit draws 7 amps with heater running. Started normal cycle to test and unit starts fine. Problem was with the control lock button. All ok.

Installed all provided parts and ran unit to test. Unit fills as it should. All ok.

Installed all provided parts. Advised customer to run for an hour to burn off packing oil.

Unit is making a loud fan noise. Found ice build up around the evap fan motor. Thawed out cycled.

Unit is not starting. Found loose wire the door switch. Reseated. Load tested..

Customer is having heating issues.. customer has a house vent issue. Did advise that it was not a dryer issue.

"Inspected the unit and found all the burners functioning properly on low, medium, and high heat. We are in the oven on bake 350? cycle and broil on high both cycles he did the correct temperature without any issues. Customer complained that the glass cooktop was scratched and heat and the smoke seem to be coming from the front left side of the panel. Advise the customer there is a vent shaft on the left of that panel that prevents warm air from getting around the control board and damaging it. This is a safety feature and is normal To have heat or smoke coming from this vent. Advise the customer the glass cooktop is only covered underneath a 30 day cosmetic warranty and is only covered due to manufacture defect. The scratch and scuffs are not covered under any kind of warranty. Customer complaining about the front right burner getting too hot and then getting cold again while using. Demonstrated how the burners function and the difference between a high and medium heat. The unit is functioning properly and passing all tests. customer still not happy with unit. I advised the customer there was nothing else we could do and if they had any other issues they need to contact Frigidaire customer service."

"Installed parts, all checks ok"

Customer states that the cycle section button wont respond. Unit started fine with no issues. Removed door panel to inspect the control. No signs of broken or loose wires. Unit is in need of the control board. The button is shorted. Unit needs display assembly. Part is no longer available. No repair possible.

Installed all provided parts and ran to test. Unit is spinning out as it should. No more unbalanced error.

Customer states that cooling fans are loud and unit has a gas odor when first lighting. Ran unit to test. The noise from the cooling fans is normal. All three run at the same time and are loud. Changing parts will not help. The gas odor is coming from the smaller oven. The flame is lifting away from the burner. Adjusted the shutter village. Flame is in line and unit has no odor. All ok.

"Inspected the unit and found the cooling fan kicking on during a bake cycle and the unit heating to the correct temp. Ran a test cycle, all checks ok. Provided info to the customer on how the unit is designed."

"Inspected the unit and found the door switch not striking the switch correctly. Made adjustments and replaced the door switch from loose stock, ran a test cycle, All checks OK"

"Inspected the unit and found it not heating properly. Found issues with the temperature sensor knob, made adjustments and repairs to the knob. Ran another test on the unit, it is now heating properly. While running a test cycle found lint buildup on the door and filter. The build up is due to a partial blockage in the vent line. Advise the customer to contact their maintenance and property management team to clean out the vent line or have an HVAC company come out."

Inspected the unit and found the dispenser paddle and spring damaged. Made adjustments and reinstalled both parts. Ran a test cycle and found no other issues. All checks OK

"Found a failed icemaker, replaced. All checks ok.; used 1 DA97-15217D (ICE MAKER) from stock"

"Inspected the unit and it was functioning properly during testing. Removed the front panel and found no issues with the panel or door latch. Door latch estimate $128, and control estimate $345 both before tax. At this time the unit is intermittently working. Customer will advise if they want to repair the unit."