Local Reviews
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Tim R.
MICROWAVE GE EMO3000CWW04 Checked unit over found of unit needs a new door assembly. Door is showing no longer available. Unit is about 10 to 15 years old in the kitchen. Normal wear and tear; rqstng P&A on 1 WB56X10270(Nla) (Door)
Steve M.
WASHER MAYTAG MHW3505FW1 Unit will not turn on. No power to control. Recommend main control and console; rqstng P&A on 1 W10911040 (Panel) and 1 W11201284 (Machine control)
Steve G.
RANGE GE JGB660EEJ4ES Drawer slide broke. ; ordrng 2 WB02K0068 (Drawer glides)s
Steve G.
DISHWASHER GE GDT535PSM0SS the inner panel should just slide in. Found the top left corner was bent. The top console had tabs that were bent. Did not notice them until it would not slide on. ; saved tckt
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Gasket is incorrect again. Went to DAP and the two they have in stock are too narrow as well. Need to order. ; ordrng 1 241786010 (Freezer Gasket (PW))
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WFW75HEFW0 Inspected the unit and found a failed pressure sensor and the control board not responding once entering diagnostics. Just keep blinking. Ordering parts.; rqstng P&A on 1 W11201274 (Control board) and 1 W10448876 (Pressure sensor)
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WTW5000DW2 "Inspected the unit and found an error code for off-balance load when I ran a diagnostics. It took me multiple attempts to get the control board to respond in either manual or automatic test cycle. After resetting the unit for five minutes and several more attempts I was able to enter manual test cycle and ran the unit through. The unit filled with water, agitated, and drained, during the spin cycle the unit would violently shake. Checked gearcase and found issues due to shaking. Ordering part. ; rqstng P&A on 1 W11116590 (Control) and 1 W11130362 (Suspension rods) and 1 W11035751 (Gearcase)"
Shawn H.
MICROWAVE GE JVM3160DF4WW "Unit is 2 years old in kitchen. Upon arrival found unit with no power. Circuit breaker was tripped. Reset and ran unit to test. Unit tripped breaker. Inspected and found monitor switch shorted closed and wont open. Replaced switch and ran to test. Unit still trips breaker. Inspected and found hv transformer shorted at magnetron. Magnetron is damaged from short. Unit needs hv transformer and magnetron. ; rqstng P&A on 1 WB26X23320 (Magnetron) and 1 WB20X10067 (Hv transformer), used 1 5304509459 (Micro switch) from stock"
Shawn H.
REFRIGERATOR SAMSUNG RF263BEAEWW/AA Upon arrival customer stated that unit was not dispense cubed ice and makes a hum when it is cycled. Removed ice bucket and found ice in cubed solenoid. Removed ice and solenoid functions as it should. Ice is coming from the defrost tube. Heater that was replaced for service bulletin is shorted open. Unit needs tube heater and main PCB under warranty. ; ordrng 1 DA92-00384B (PCB(PW)) and 1 DA97-19898A (Defrost Drain Tube(PW))
Shaun S.
OVEN BOSCH HBL5760UC Found unit has a bad bake element Tech will need oven cart provided to make repair ; ordrng 1 00144648 (Element)
sam.robertson@authorizedco.com
DISHWASHER GE GSD3200J00BB Inspected the unit and found voltage to the unit but the timer not responding and sending voltage throughout the unit. Ordering timer and latch.; rqstng P&A on 1 WD21X10201 (Timer) and 1 WD21X10261 (Switch) and 1 WD14X10008 (Arm latch hinge)
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL GI5SVAXVL00 Inspected unit and found the fresh food section and freezer section at room temperature with both fans running. Pull the unit out and found the compressor hot to the touch and running along with the compressor fan. Checked amp draw and it pulled up to 7amps when the compressor kicked on and shortly after dropped below .50 amps while running. The unit is 10 years old and located in the kitchen.; ordrng 1 111111 (Dye drier)
Brad A.
COOKTOP GE JP328SK2SS "Found indicator light will not come on, ordered light.; ordrng 1 WB25X10024 (Indicator light)"
Brad A.
WASHER GE GFW450SSM1WW "Found tub will not turn, bearings seized to shaft, drive pulley bent, belt burned up. Needs inner and outer tub replaced, pulley and belt. Located in the laundry room, manufactured 11/2018.; rqstng P&A on 1 WH45X22914 (Rear outer tub) and 1 Wh45x20907 (Tub front) and 1 WH08X10054 (Tub seal) and 1 WH45X23480 (Tub assembly) and 1 WH08X10050 (Belt) and 1 WH07X10022 (Drive pulley)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ice container is jammed up & ice maker leaking; ordrng 1 W11185686 (Container) and 1 W10882923 (Icemaker)
Brad A.
DRYER MAYTAG MEDB835DW4 "Found drum out of place, customer had removed back of unit, terminal block not attached, several screws missing, unit was ran with roller damaged and caused damage to the drum and back wall. Unit needs rollers, drum, back support. Located in the basement, manufactured 12/2017.; rqstng P&A on 2 W10359271 (Roller shaft)s and 5 W10314173 (Roller)s and 1 W10626460 (Drum) and 1 W11135007 (Rear bulkhead)"
Kevin M.
REFRIGERATOR SAMSUNG RS25J500DSR/AA Called Samsung got ticket # 4156727507 ice maker not advancing properly install new icemaker ; ordrng 1 DA97-08059a (Ice maker)
Tim R.
OVEN MAYTAG CWE5800ACB AHS sent the wrong part for the NLA control. Not even remotely close to being the same. Attached pictures. Spoke with Angela at American home shield and they are putting the unit into replacement options. They are not continuing with the repair.
Tim R.
DRYER SPEED QUEEN ADE3LRGS171TW01 Replaced shorted heating element. Checks ok
Tim R.
DISHWASHER GE PDWT480P00SS HBW is putting into options. No repair
Tim R.
DISHWASHER SAMSUNG DW80R9950US Needs new sump and wash motor due to the unit leaking water. No repair per customer.
Steve M.
WASHER AMANA NTW4650YQ0 Installed and calibrated a new control
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed new control board to find evaporator fan still not running. Tore part wiring harness to find a bad neutral wire inside of cabinet not sending proper voltage to fan.
Tim R.
DRYER SAMSUNG DV42H5200EP/A3 "Replaced shorted heater and thermistor. Checks OK; used 1 Dc32-00007a (Thermistor), and 1 DE486A ("
Steve G.
MICROWAVE GE JVM6175YK2FS Install new mag tube diode and capacitor low test unit several times
Steve G.
REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAM04 Installed new icemaker installed refrigerator and freezer light cycle test OK
Tim R.
WASHER SAMSUNG WV55M9600AV/A5 Disassembled and cleaned out drain pump. Unit checks ok
Steve G.
FREEZER GENERAL ELECTRIC FUF14DLRCWW Installed hinge that customer had and unit did not seal right.
Steve G.
DISHWASHER GE GDT565SSN2SS No repair.
Steve G.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Installed new icemaker cycled unit test OK completely different issue from last time out
Tim R.
RANGE FRIGIDAIRE MISSING TAG 12/22/20 Checked unit over found at the left rear burner would not come on. Tested and found bad burner. Unit needs new burner unit is approximately 10 years old in the kitchen. Could not locate model or serial tag. Attached multiple pictures.
Tim R.
DISHWASHER FRIGIDAIRE FBD2400KW9B Checked unit over found unit had a shorted wash motor. Unit needs a new wash motor. No repair per panel.
Tim R.
RANGE FRIGIDAIRE F04B357BWF Replaced shorted element and terminal connected due to it being melted. Checks okk; used 1 316075103 (BAKE ELEMENT) from stock
Tim R.
DISHWASHER - BUI KITCHENAID KDTE104EWH1 Needs main control and wire harness. No repair.
Tim R.
DISHWASHER WHIRLPOOL DU1055XTSS2 Knocked out garbage disposal plug. Checks ok
Tim R.
DRYER - ELECTRIC SAMSUNG DV45K7600EW/A3 Replaced rollers. Checks ok; used 1 DC97-16782A (ROLLER) from stock
Shaun S.
RANGE SAMSUNG NE59J3420SS/AA "Removed and replaced fan motor on unit, checks ok"
Steve M.
DISHWASHER WHIRLPOOL DU1055XTVS1 Found dishwasher leaking around door. Replaced door gasket; used 1 W10300924 (Door gasket) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2312TP4 Installed new control. Advise customer to monitor operation of unit because it is in the garage. All systems check OK
Steve M.
WASHER WHIRLPOOL WTW5000DW2 Unit not completing cycle due to pinched drain hose not recognizing washer is draining water out quick enough. Resecured pressure hose. Unit is operating OK
Steve M.
MICROWAVE SAMSUNG SMH1816S Installed new control. Microwave is operating properly
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSC2335TFB "Checked on customers frig for proper temps and noises, customer claims unit seemed to run all the time. Everything checks out, doors sealing properly."
Kevin S.
WASHER ELECTROLUX EFLS527UIW0 "Removed and reinstalled drain pump. Unit in tight location, drain hose was removed and used to test in 5 gallon bucket. Checked unit by filling partway and draining out in bucket, then spun out and checked for any leaks internally. Also when putting back in place reattached zip tie to hose to secure. Unit checks ok... SEE NOTES."
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Installed garage kit. Cycled ; used 1 5303918301 (Garage kit) from stock
Shawn H.
COOKTOP GE JBP90T0F1WWI Installed element and ran to test. All ok. Unit heats as it should.
Shawn H.
RANGE LG LRG3095ST/00 Installed oven igniter and ran unit to test. Unit is heating fine. All ok.
Kevin M.
REFRIGERATOR KITCHENAID KBRS20EVWH2 Installed new ice maker and checks ok
Shawn H.
WASHER ELECTROLUX FAFW3801LW3 "Upon arrival customer stated that clothes are coming out wet after spin. Ran diagnostic to check for errors. EF1 clogged drain error present. Removed pump to inspect. Found screen clogged with lint, paper, etc. Cleared pump and ran to test. All ok. Unit is draining and spinning as it should."
Shaun S.
WASHER GE GTW465ASN1WW Found that unit was sitting in a overflow pan which as causing it to push against motor guard causing noise when motor ran customer to change out pan
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Installed new damper assy and checks ok
Shaun S.
DRYER SAMSUNG DV56H9000EP "Removed and replaced idler pulley on unit, ran and checked out unit checks ok ; used 1 Dc93-00634a (Pulley) from stock"
Shaun S.
REFRIGERATOR WHIRLPOOL GX5FHDXVQ01 "Remove and replaced board on unit, checks ok"
sam.robertson@authorizedco.com
DRYER KENMORE 11069132413 Inspected unit and found a bad pulley. Replaced pulley and cleaned out unit. All checks OK; used 1 W10837240 (Pulley) from stock
sam.robertson@authorizedco.com
DRYER MAYTAG MED7230HW0 "Inspected unit and found the moisture sensors with a light coat of what appeared to be dirt or wax. Removed the front panel and made sure the sensors harnesses were connected properly and Tested the sensors and they passed. vent line clear, all checks ok."
sam.robertson@authorizedco.com
DISHWASHER MAYTAG MDB4949SHW "Inspected the unit and found the switch at the countertop off. Flipped it on and ran a test cycle, made adjustments to the door so it could close properly. Unit functioning as designed. No leaks or issues found after running test cycle."
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RF25J500DSG/AA 02 Inspected the unit and found the compressor fan hitting against the plastic cover. Made adjustments to the fan cover and and fan. Ran a test cycle and all checks ok.
Tim R.
DRYER LG DLEX7800WE Replaced heater and display unit still needs main control.; ordrng 1 EBR85130515 (Control)
sam.robertson@authorizedco.com
DISHWASHER BOSCH SHPM65W56N/01 Inspected unit and found an error code for a bad heat pump. Installed new heat pump and ran a test cycle. Found no leaks or issues with the unit. All checks OK
Steve M.
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Bottom of freezer door is damaged needs replaced; ordrng 1 Freezer door
sam.robertson@authorizedco.com
WASHER GENERAL ELECTRIC GFW550SSN0WW Inspected unit and found the door lock misaligned and not closing properly. Made adjustments to the door and lock. Ran a test cycle and the door locked or unlocked without any issues. All checks OK
Steve M.
DISHWASHER FRIGIDAIRE FGID2479SF7A Wrong console; ordrng 1 117512430 (Console)
Kevin S.
RANGE FRIGIDAIRE FFGF3047LSH "Changed out igniter, made sure unit heated ok."
Steve M.
DISHWASHER MAYTAG MDC4650AWB3 "Dishwasher will not start due to faulty latch assembly. Replaced. Latch. Dishwasher is able to start now but you cannot select any cycle other than normal. Need Console assembly; rqstng P&A on 1 6-920396 (Console), used 1 W10130695 (Door latch) from stock"
Kevin S.
DISHWASHER FRIGIDAIRE FGID2466QF7A "Changed out parts, checked each button, had unit run quick wash. Showed customer, unit checks ok."
Steve G.
DISHWASHER KITCHENAID KDTE104ESS2 Unit is not washing. ; ordrd 1 W10605057 (Motor)
Steve G.
WASHER SAMSUNG WF45M5500AZ/A5 Customer states that the unit takes several hr to complete a cycle. ; ordrng 1 1111 (Main board) and 1 2222 (;inverter board)
Steve G.
WASHER KENMORE 796.3152321 Customer is getting error code UE. Unit is 8 yrs old in laundry room ; rqstng P&A on 1 1111 (Stator) and 1 2222 (Rotor) and 1 3333 (Main board) and 1 4444 (Hall sensor)
Kevin S.
WASHER GE GFW850SPN0DG removed braces, all operations check ok upon tech departure
Steve G.
RANGE GE JGBS66REK4SS Customer states that the unit is not pre heat or it will take 45 mins. ; ordrng 2 GWB10X21809 (Door hinges)s
Steve G.
DRYER - ELECTRIC LG DLE5977B Unit is making a thumping noise and also hard to turn. Adv customer not to use the unit. Fire hazard ; ordrng 4 1111 (Rollers with shafts)s and 1 2222 (Idler pulley) and 1 3333 (Belt)
Steve G.
DISHWASHER KITCHENAID KDTE104ESS2 Unit is not washing. ; ordrd 1 W10605057 (Motor)
Kevin M.
REFRIGERATOR SAMSUNG RF263TEAESR/AA Found unit unit in demo mode reset unit and checks ok
Shawn H.
RANGE SAMSUNG NE59J7630SS/AA Upon arrival customer stated that unit operates fine but display is flashing all segments. Inspected unit for loose connections. None found. Unit needs display and EOC. ; ordrng 1 DE92-03761B (Eoc) and 1 DE07-00129A (LED Display)
Shawn H.
WASHER SAMSUNG WF45N5300AF/US Front shock set is not the correct part number. Correctly ordered but shipped wrong. Please reorder front shocks. ; ordrng 2 DC66-00470A (Shock)s
sam.robertson@authorizedco.com
DRYER LG DLEX9000V Inspected the unit and found the control board and control panel loosing communication between each other and causing the unit to randomly beep. Ordering parts.; rqstng P&A on 1 EBR80198603 (Main PCB assembly) and 1 ADC75446402 (Main door assembly)
Shaun S.
DISHWASHER WHIRLPOOL DP840DWGx1 Found that unit is leaking from fill valve and dill hose on unit ; ordrng 1 304670 (Fill hose) and 1 8274220 (Fill valve)
Shaun S.
WASHER MAYTAG MVWB850YG1 "Upon arrival found that unit has a defective tub seal, water leaking out from rotor and stator area ; ordrng 1 W10381078"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE4 Quick connect on water valve was broken replaced water valve and checks OK no leaks at this time; used 1 242252702 (Water valve) from stock
Kevin M.
REFRIGERATOR GE GIE21GTHWW Leaking from cabinet called Lowes spoke John took video of unit leaking out of the back of cabinet. unit non repairable. sent pictures to service bench
Brad A.
MICROWAVE SAMSUNG MC17J8000CS "Found unit giving error for miscommunication between user interface and main PCB, ordered PCB and door with user interface. Located in the kitchen, manufactured 2/2018.; rqstng P&A on 1 De94-03533J (Door) and 1 De92-03928A (Main PCB)"
Brad A.
REFRIGERATOR ELECTROLUX EI32AF80QSE Customer had to cancel due to being exposed to COVID. will be in quarantine until at least 12/28.; O-emld tckt
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Found ice room frozen up, ordered icemaker repair kit and sealant. Located in the kitchen, manufactured 10/2108.; rqstng P&A on 1 DA82-02714A (Ice maker kit) and 1 Da81-05595a (Sealant)"
Brad A.
HOME LAUNDRY - E ELECTROLUX EFLS627UIW0 "Customer had unit stop mid cycle while washing a rug. Put unit into diagnostics mode and tested each valve, pump, and motor. All operations test ok."
Brad A.
COOKTOP GE JGBP86SEM1SS "Found left rear burner not lighting properly, found spark module not sending proper voltage, ordered valve, Burner, and spark module.; rqstng P&A on 1 Wb21k10119 (Valve), ordrng 1 WB28K10389 (Orifice holder) and 1 WB16K10055 (Burner) and 1 WB13X26360 (Spark module)"
Brad A.
DRYER LG DLR2532W "Found thermal fuse stuck open, installed new fuse, unit is heating properly.; used 1 Dc96-00887c (Thermal fuse) from stock"
Brad A.
WASHER GE GTW680BSJ5WS "Found drain pump not draining properly, will pick up at DAP 12/23 and return Drain pump-wh23x28418.; schdld next appmnt for 12/23 WED !"
Tim R.
DISHWASHER GE GDP665SYN2FS Unit was sitting out in the middle of the floor. Attached the waterline; electric and drain line after replacing pump. Unit tests good no leaks. Disconnected everything again and did inform the customer that we do not do installs so I would not install for him. Left the unit completely disconnected from the water and the electric.
Tim R.
WASHER WHIRLPOOL WTW7300DW1 Replaced main control. Checks ok
Tim R.
OVEN GE JTF18BOW1BB Replaced bake element. Checks ok
Tim R.
DRYER WHIRLPOOL WED75HEFW1 Cleared off and build up from blower wheel. Checks OK
Tim R.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Cleared frozen water line. Checks OK
Tim R.
WASHER SAMSUNG WF41DANRXAA01 Need complete tub assembly. No repair per AHS put into options per Joann. #Auth#306JARP
Steve G.
DISHWASHER GENERAL ELECTRIC GLD5560L00SS "Installed new board and notice that the old board had shorted out and had a large burn mark on the board and the wire harness to the had some melting on the harness had some damage. Leo at AHS, unit is being placed into options. 125qtwmSpoke to vendor and vendor said its not even showing the wire harness. Possible not NLABoard was replaced and not able to take off and return since it was installed. Return the motor assy."
Steve G.
REFRIGERATOR FRIGIDAIRE FFSS26D8RS0 "Found several broken plastic parts. installed new dispenser board, door flat, all of the mechanical parts and ice chute door paddle, installed new switches and face plate. Cycled."
Tim R.
WASHER LG WM4270HVA Reinstalled rear suspension shock. Check ok
Steve G.
RANGE FRIGIDAIRE FCRE3052ABD Customer complaint is that he sees bubbles under that glass. Tech was not able to see what customer was talking about but did scrap off food build up and spillage. Customer did not use ceramic brite. Unit is in good working conditions
Steve M.
WASHER MAYTAG MVWC465HW2 Installed new gear case
Steve M.
RANGE - GAS FRIGIDAIRE FCRG3015AWA Found loose ignitor switch. Unit operating ok on RF ignitor
Steve M.
OVEN BOSCH HBL8650UC/07 Installed new control
Steve M.
DISHWASHER SAMSUNG DW80M2020US/AA Installed new water valve. Unit is operating OK
Steve M.
RANGE FRIGIDAIRE LGEF3045KFK Clock assembly is out. Customer declined
Steve M.
WASHER MAYTAG MVWB855DC3 Installed new user interface and main control. Calibrated machine unit is operating OK
Steve G.
REFRIGERATOR FRIGIDAIRE FG4H2272UF "Installed new valve, tank, manifold tubing and double valve. Cycled unit check ok"
sam.robertson@authorizedco.com
DISHWASHER BOSCH SHXM88Z75N/01 Made adjustments to the door insulation to allow the customer to see the red light at the bottom of the door. Customer declined the purchase of the drain hose. All their checks OK
Shawn H.
DRYER WHIRLPOOL WED7500GC0 Installed latch and ran to test. All ok door holds now.
Kevin S.
UPRIGHT / CHEST GE FCM22DLCWW Exchanged both thermistor and control one more time per techline. Secured the last set of parts to return if needed for part warranty. Told customer to monitor and let us know.
Shawn H.
RANGE GE JB645DK4BB Inspected unit for signs of abuse or impact. None found. Replaced glass. All ok.
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Wiring in cabinet shorting out intermittently not allowing the unit to defrost properly called WARRANTECH- Richard- cust should here back within 3-5 bus days
sam.robertson@authorizedco.com
REFRIGERATOR KITCHENAID KRFC704FBS02 Inspected unit and found a large amount of ice buildup around the ice bin. Cleared it out. Inspected door gaskets and found no issues. All checks OK
Kevin M.
REFRIGERATOR GE TBX25PRBSRAA Def timer not advancing
sam.robertson@authorizedco.com
WASHER GE GUD27EESN0WW Inspected the unit and found it leaking at the water inlet valves. Made adjustments to the water lines and water valve. Ran several more test cycle and found no leaks. All checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01CUS Installed new dye dryer and recharged unit and checks ok
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE LGHX2636TF Inspected unit and found the icemaker making a loud grinding noise while trying to dump the ice. Install new icemaker. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RF263TEAESG Inspected unit and found the ice mold tray filled with ice but not dumping the ice out of the mold. Installed new icemaker and advise the customer to give it 48 hours before they see it returning to normal production. All checks OK; used 1 Da97-15217d (Icemaker) from stock
sam.robertson@authorizedco.com
REFRIGERATOR ELECTROLUX LGHS2665KF2 Installed fan. I advised the customer to monitor the unit as it returns to normal temp. All checks ok.
Brad A.
WASHER WHIRLPOOL WTW8900BC0 "Was not able to remove inner drum and rotor from unit, called AHS, talked to Kesha, they are putting unit in for replacement. They requested all the parts to be returned to them."
sam.robertson@authorizedco.com
DRYER SAMSUNG DVE45T3200W/A3 Inspected unit and found no heat during a timed dry cycle. Inspected the connections at the terminal block in the back of the unit and found only 120 V from the wall outlet. I showed this to the customer and advise them they needed 240 v and showed him a diagram of how it should be connected with proper voltage. The customer acknowledge this and said they would get it taken care of. All other checks OK. I advised him to have a electrician come out and reinspect the wall outlet.
Kevin S.
DISHWASHER SAMSUNG DW80K7050US Replaced rh door string. Unit checks ok. Collected payment in full on initial trip.
Kevin S.
WASHER WHIRLPOOL GHW9150pw1 Found material in drain pump cleanout. Cleared and ran test cycle and unit drained ok.
Tim R.
MICROWAVE LG LMV1650ST Check unit over found the unit had no power. Installed jumper wire to test unit. Unit has no display but does start. After unit ran for about for five seconds it started melting my jumper wire and the magnetron was buzzing extremely loud and smoking. Needs parts listed below. Unit is about 15 to 20 years old in the kitchen; rqstng P&A on 1 6324W1A001M(Nla) (Magnetron) and 1 4781W1M384K(Nla) (Control) and 1 6170W1D109B(Nla) (Transformer) and 1 0CZZW1H004B(Nla) (Capacitor)
Kevin S.
REFRIGERATOR MAYTAG M1TXEGMYQ00 "Upon arrival checked temps unit was right around 30-32F in freezer and around 50F in fresh food section. Unit was running, compressor and evap fan. Removed evap cover found little to no frost pattern on evaporator and buildup on upper right area. Unit either has a restriction or leak. Customer has backup,frig that belongs to landlord and unit. Will look to replace with that unit. Customer decline estimate for repair."
Tim R.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Checked unit over found that the unit was only getting a partial frost pattern. Unit has a sealed system leak along with a shortened heater in the door not sealing up. I did try to install the door and the heater but the customer would not let me. Unit needs compressor,evaporator and condenser; rqstng P&A on 1 ##### (Compressor) and 1 #### (Condenser) and 1 #### (Evaporator), states that autho needed"
Tim R.
MICROWAVE KENMORE 721.8601901 Door handle broke off and the touchpad buttons dont work. Unit is about 15 years old in the kitchen.; rqstng P&A on 1 ADC73130005(Nla) (Complete door) and 1 ACM73080002(Nla) (Controller)
Tim R.
WASHER MAYTAG MVWX655DW1 "Transmission is free spinning and agitator wont come off. Needs transmission, basket and agitator. Needs additional labor. Tub job.; rqstng P&A on 1 W11035751 (Gearcase) and 1 W10752719 (Basket) and 1 W10902814 (Agitator)"
Tim R.
DRYER - ELECTRIC LG DLEX4270V Cleared Lint out of trap and replaced filter.; ordrng 1 ADQ56656401(dropoff) (Screen)
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Evap fan not running. No power from main control. Needs replaced; ordrd 1 W10503278 (Control)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2750TS2 Ice maker not advancing properly; used 1 1 (243297609) from stock
Steve M.
DRYER WHIRLPOOL WED5100HC0 Heating elements and thermostats are burnt out; ordrng 1 WP3387747 (Heater) and 1 279973 (T stat kit)
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Installed new container and module for dispenser and checks OK
Steve G.
COOKTOP FRIGIDAIRE FGEC3068US "Last time out unit did not act up, did take unit apart and look for burn marks. Customer called back said doing it again. Called techline adv might be internal. ; ordrng 1 5304518255 (Switch) and 1 316530001 (Large burner.)"
Steve G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer states unit is leaving a brown film on the dishes and racks. Did find food particles in the unit ... upper rack need rollers and stopper. Upper rack needs spray arm. ; ordrng 1 W10508950 (Rack stop), rqstng P&A on 1 W10712395 (Rack adjuster kit) and 1 W10340542 (Manifold) and 1 W10448645 (Spray arm)"
Brad A.
RANGE SAMSUNG NE58F9710WS/AA "Installed new display assembly and triple burner, unit is working properly."
Steve G.
DISHWASHER GE PDWT280V00SS "Customer states when tech arrived customer states that the unit has additional issues. Tech is having office get autho and if approved please order part. Unit in kitchen and is 9 years old ; rqstng P&A on 1 WD01X10537 (TCO fuse.) and 1 Wd21x10517 (Main board), states that autho needed"
Brad A.
DRYER SAMSUNG DV48H7400EW/A2 "Found roller making noise, found idler pulley worn out not spinning freely. Installed new pulley and roller. Unit checks ok.; used 1 DC97-16782a (Roller), and 1 Dc93-00634a (Idler pulley) from stock"
Steve G.
DISHWASHER GE GDP645S3FS Display is not working. ; ordrng 1 WD21X25565 (User interface console assy) and 1 WD21X25992 (Main board)
Shawn H.
WASHER WHIRLPOOL WTW7300DW0 Upon arrival customer stated that unit makes a rattle noise at times and this morning an F5E2 error occurred. Checked unit for noise and found wash plate loose. Customer stated that it was replaced once. Bolt came loose. Inspected plate and splines are stripped. Plate will slip on transmission shaft. Inspected unit for error. Found lid lock shorted open causing error. Unit needs wash plate and lid lock. ; ordrng 1 W10810403 (Lid lock) and 1 W10752283 (Wash plate)
Shawn H.
WASHER FRIGIDAIRE n/a Upon arrival customer stated that unit shows F11 error and leaks. F11 is a long fill error. This error only occurs on bedding cycle. Ran unit to test and its not getting hot water. Valve is getting voltage but not opening. Bedding cycle calls for hot only. This is why code only appears in that cycle. Leak is coming from the seal between the tub halves. Tried to tighten tub screw but this did not stop leak. Unit needs water valve and tub seal. ; ordrng 1 5304520351 (O ring) and 1 134959330 (Valve)
Shawn H.
WASHER LG WM2277HW/01 Upon arrival customer stated that unit wont start. Has to jiggle start button to get it to work. Removed console to inspect. No loose connections. Button has an intermittent short causing no start. Tab the holds button on console is cracked. Unit needs console and user interface board. Pets are NLA and confirmed with Chris. Need to send back to LG. ; ordrng 1 6871ER2078A (User interface board) and 1 AGL30906701 (Control panel)
Shawn H.
RANGE LG LRE3061ST/00 Upon arrival customer stated that unit sparked from side to side and burnt a spot in the enamel. Inspected and found two spots where enamel is chipped. Spots are where rack slides in. Ran unit to test. Unit heated fine with no issues. Could not duplicate concern of arching. Liner needs touched up. Need to pseudo call back on Monday so I can contact LG to discuss. ; O-emld tckt
sam.robertson@authorizedco.com
MICROWAVE LG LMH2016ST/01 Inspected unit and found the magnetron not heating and defective. Ran 1 min 1 cup of water through a cycle and the water did not heat. Tested the buttons on the control board and several number buttons did not respond. The unit is nine years old and located in the kitchen. Ordering parts.; rqstng P&A on 1 1111111 (Magnetron) and 1 2222222 (Control board assembly(connected to the display panel))
sam.robertson@authorizedco.com
DISHWASHER GE GDF520PSJ2SS Inspected unit and found voltage going to the door lock but control board not responding and recognizing the doors closed. Unit needs a control board. Provided estimate to Otterbein maintenance and they approved repair. Ordering part; ordrng 1 WD21X24900 (Control board)
sam.robertson@authorizedco.com
DRYER MAYTAG DE4000 Inspected the unit and found one of the support also had locked up and started to grind against the dryer drum. It appears The drum came off the front frame support and started grinding against the front panel and the blower housing wheel and motor damaging the blower wheel. Per the serial number the unit is 20+ years old and located in the laundry room. Made adjustments to allow the drum to sit back in place and allow the door to close and run. The blower wheel can be heard bouncing around and loose. Ordering parts. ; rqstng P&A on 1 306663 (Drum) and 2 12001541 (Roller)s and 2 WP6-3129480 (Support)s and 2 33001443 (Nut)s and 1 Y303836 (Blower wheel) and 1 WP6-3037050 (Pulley)
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL GD5DHAXVY00 Inspected unit and found the auger motor burnt out. Ordering new motor.; ordrng 1 W10822606 (Motor)
Kevin S.
REFRIGERATOR FRIGIDAIRE FPBC2277RF8 "Customer issue with lower icemaker leaking into the ice bucket. Checked fill tube and hopper doesnt seem to be issue, with water pressure or valve leaking, just leaking from im mould. Tried cycling icemaker, not harvesting. Ordering new icemaker and when coming back will take care of air leaking around im compartment.; ordrng 1 5303918493 (Freezer icemaker)"
Kevin S.
DISHWASHER SAMSUNG DW80K7050UG/AA Found door lock mechanism broken. Will need replaced.; ordrng 1 DD81-02132A (Door lock)
Kevin S.
DISHWASHER FRIGIDAIRE FGID2466QF7A Upon arrival realized the part ordered did not come with ui boards... need to order another part. ; ordrng 1 5304517587 (Ui switches board)
Kevin M.
REFRIGERATOR KITCHENAID KBRS20EVWH2 Need to replace icemaker heater not loosening up ice to kick out; ordrng 1 D7824706Qpw (Icemaker)
Kevin S.
WASHER GE HTW240ASK5WS "Upon testing unit, customer primarily uses warm water, found that hot water valve in unit is not working properly. Will replace water valve system, as for the amount of water filled in unit explained to customer about how modern washers are more efficient and to use deep rinse option.; ordrng 1 WH13X26534 (Water valve)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS26ZRFW1 Def tstast is open and timer is not advancing; ordrng 1 215846602 (Timer) and 1 5303917954 (Bimetal)
Brad A.
DISHWASHER WHIRLPOOL WDP370PAHB0 "Found element open, ordered new element.; ordrng 1 W10518394 (Element)"
Brad A.
REFRIGERATOR SAMSUNG RF260BEAESR/AA "Found icemaker fill line freezing, ordered main control and fill tube heater. Located in the kitchen, manufactured 2015.; rqstng P&A on 1 Unknown (Main control board) and 1 DA97-00209Z (Fill tube heater)"
Brad A.
DISHWASHER SAMSUNG DW80M2020US/AA "Found unit leaking from inlet valve, ordered valve and tubing.; ordrng 1 DD81-02265A (Water valve) and 1 DD82-01438A (Tubing)"
Brad A.
RESIDENTIAL REFR GENERAL ELECTRIC GTE18GMHMRES "Found icemaker will not cycle properly, ordered icemaker.; ordrng 1 WR30X10093 (Icemaker)"
Tim R.
DISHWASHER SAMSUNG DW7933LRABB/XAA Removed dishwasher drain hose and waterline. Replaced drain pump. Unit checks OK; used 1 DD31-00005A (Drain pump) from stock
Tim R.
RANGE JENN AIR 790.712127 no repairs.
Tim R.
MICROWAVE SHARP R-1415 no repairs.
Tim R.
WASHER WHIRLPOOL LHA5700W1 Needs new water valve due to not shutting off. Customer doesnt have money to do repair now.
Tim R.
RANGE FRIGIDAIRE FFEF3052TBC Replaced shorted broil element. Checks ok
Steve G.
OVEN SAMSUNG NE59J7630SG/AA 02 Install new convection element cycled
Steve G.
WASHER MAYTAG MVWB765FW3 Install new gear case stater and rotor cycled unit test OK
Shawn H.
DISHWASHER GE GSD3932F00WW Upon arrival customer stated that unit leaks from door area and wouldnt drain. Also stated that when they use their garbage disposal it backs up into the dishwasher. Inspected unit. Found sump with water in it but no debris. Cleared water. Verified that float switch is good. Ran unit to test with drain hose into bucket. Unit fills to proper level and drained out fine into bucket. No leaks either. Hooked drain hose back to garbage disposal and ran to test. Unit drained out fine with no issues or leaks. Suspect garbage disposal drain is sluggish causing water to back up and unit to not drain. Could not duplicate no drain or leak concern. Advised customer to have drains checked/cleared.
Shawn H.
OVEN GE JBP27WL1WW Installed bake element and ran to test. Unit heats well. Temps are correct and broil works. All ok.
Shawn H.
REFRIGERATOR LG LSXS26366S/02 Upon arrival customer stated that unit made ice and was cooling fine for about a week after replacing the ice maker. Cycles ice maker to test. It functions as it should. Removed evaporator cover to inspect. Unit does not have a frost pattern. Fan and compressor are running. Put unit into forced run mode and let run to see if frost pattern develops. Unit is not developing a frost pattern. Unit has a slow leak. Unit is still under factory warranty for the sealed system. Advised customer to contact LG and have LG repair under warranty.
Tim R.
REFRIGERATOR GE GTS22KGNBRWW Adjusted freezer door so that unit would seal properly. Checks OK
Tim R.
WASHER SAMSUNG WF419AAW/XAA Replaced cold water valve. Checks ok
Tim R.
RANGE SAMSUNG NE59N6630SG/AA Replaced display checks ok
Tim R.
RANGE JENN AIR JES9900BAF Reprogrammed control to keep relay from constantly clicking. Checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL GC5SHEXNS02 Checked unit over for leaks have a hard time finding leaks found water filter was not set up into filter housing properly customer going to supervise if still leaking customer will need a water valve and filter housing gave customer a estimate
Tim R.
DISHWASHER GE PDWT480P00SS Replaced parts listed. Checks ok.
Tim R.
COOKTOP FRIGIDAIRE PLES389DCB Checked unit over found that the front right burner has shorted out. Unit needs front right burner. Customer does not want to do the repair at the moment
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Called HBW Amber-Has internal refrigerant leak that is non repairable spoke to purchasing -Kyra-auth#167241762203
Tim R.
WASHER GE WCVH4800K2WW Replaced parts listed. Checks OK
Tim R.
WASHER MAYTAG MVWB765FW2 Replaced water valve. Checks ok; used 1 W11165546 (Valve) from stock
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Called Samsung tech-support with visual on all components unable to verify Freon leak. Unit is deemed non-repairableSamsung ticket. 4156642422 non repairable. #7004098341
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR1821TFA no repairs.
Steve G.
DISHWASHER GENERAL ELECTRIC GSD2100V65BB Unit is not draining. Found wire off the solenoid. Reseated. Cycled.
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 11 Installed new icemaker upgrade kit install new container sealed off ice room installed new lower icemaker cycled both unit checks ok
Steve G.
MICROWAVE GE JKP86B0F5BB "Unit is not heating. Unit is in kitchen 15 years old; ordrng 2 WB24X829 (Switches)s, rqstng P&A on 1 Wb27x10166 (Fuse) and 1 Wb27x10516 (Magtube) and 1 Wb27x10597 (Diode) and 1 Wb27x10073 (CAPICATOR) and 1 WB24X830 (Micro switch) and 1 WB10X10071 (Switch holder)"
Steve G.
RANGE FRIGIDAIRE FFEH3054USB Install new clock assembly in terminal block customer did have new cord test OK
Steve G.
MICROWAVE OVEN LG LMV1831BD/00 Turn table is loud ; ordrng 1 1111 (;turn table motor)
Steve G.
RANGE - ELECTRIC GENERAL ELECTRIC JB645RK6SS Installed New door latch assembly cycle test OK
Steve G.
DISHWASHER GE PDWT400R10WW "None of the cycles are working. Customer states that the unit was filled up and started leaking. Tech was not able to get the unit start up to test anything. Ordering parts off what customer stated, possible unit can have additional issuesIn kitchen and around 7; (created new UIS, deleted prior attachment to UisID 25602), rqstng P&A on 1 WD34X11607possiblenumber (White keypad) and 1 WD21X10404 (Control) and 1 WD12X10151 (Float switch)"
Shawn H.
WASHER WHIRLPOOL WTW4815EW1 "Unit is 4 years old in laundry room. Customer stated that unit wont advance past rinse. Put unit into diagnostic to check for errors. F2E1 stuck button, and F7E1 basket speed fault errors present. Spin tub by hand and it is tight. Inspected gear case and motor. Motor pulley has been rubbing the cover underneath. This is why the tub is tight. Removed cover and belt to inspect. Found stator of motor loose and dropped down. Bearings in motor gave out and allowed stator to drop. Tub spins freely by hand now. Unit needs wash motor. Customer paid deductible to Sears already. Not updated in our system yet. Have screen shot of payment to Sears. Dont order until deductible is updated online by Sears. ; rqstng P&A on 1 W10889172 (Drive motor)"
Shawn H.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival customer stated that unit wont start but lights are on control. Inspected unit and found control lock light on. Attempted to unlock control but it would not unlock. Replaced control and ran to test. Unit operates as it should now. All ok.
Shawn H.
RANGE KENMORE 911.452881 Unit is 32 years old in kitchen. Upon arrival customer stated that unit burns the bottoms of all food regardless of rack placement or temp setting. Ran unit to test and unit climbed to well above set temp and did not cycle off. Removed console to inspect and found thermostat shorted causing run away heat. Unit needs thermostat. ; rqstng P&A on 1 WB21X489 (Thermostat)
Shawn H.
WASHER SAMSUNG WA40J3000AW/AA Upon arrival customer stated that unit overfills. It will not stop filling. Ran unit to test in small load rinse and spin. Unit filled to proper level. Ran unit again in medium load size. Unit overfilled. Checked frequency of pressure switch at empty and it is out of spec. Unit needs pressure switch. ; ordrng 1 DC96-01703C (Pressure switch)
Shawn H.
WASHER LG WM2101HW Installed hall sensor and ran to test. Unit spins out fine. No more LE error.
Shawn H.
DISHWASHER KITCHEN AID KUDC10FXSS6 Unit is 7 years old in kitchen. Upon arrival customer stated that unit makes a clicking type noise during the wash cycles on any chosen setting. Removed filter to inspect sump. No debris in sump. Ran unit to verify noise. Noise is coming from the wash motor. Unit needs sump assembly. ; rqstng P&A on 1 W10780877 (Sump assembly)
sam.robertson@authorizedco.com
REFRIGERATOR GE PYE22KSKFSS Inspected the unit and found the icemaker making a loud grinding noise. Water in the ice mold but not frozen. ; ordrng 1 WR30X10164 (Icemaker)
sam.robertson@authorizedco.com
MICROWAVE KITCHEN AID KEMS379BSS00 Installed the parts and ran a test cycle. Unit powered on and ran without any issues and at the end of the cycle beeped and stopped the cycle. The fan ran for a short period of time before shutting off and is normal for this design. The control panel had a small scratch across the display. Reordering panel as parts warranty. Part currently on the unit. ; rqstng P&A on 1 W10570034pw (Panel)
sam.robertson@authorizedco.com
DRYER MAYTAG MGDC215EW2 Inspected unit and found the support wheels locked up due to large amount of lint and dust buildup. Clear out lint and dust and replaced both support wheels. Made adjustments to door latch so it would close properly. Ran a test cycle and the unit is functioning properly.; ordrng 1 349241T (Support wheel set)
sam.robertson@authorizedco.com
REFRIGERATOR KITCHENAID KRFC704FBS Called the customer and preordered an icemaker due to schedule conflict. ; ordrng 1 W11115534 (Icemaker)
Kevin S.
WASHER WHIRLPOOL WFW95HEDW0 "Put unit into diagnostics, found error codes...F5E3 door unlock error, F8E1 for low water level flow and F8E3 for water overflow condition. Cleared codes, was able to get door latch to act up. Will replace, as for the other codes customer claims seems to happen when using hot water on towels setting. Let unit run through quick tests... water valves working ok, unit passed all tests.. will look to replace pressure switch also.; ordrng 1 W10443885 (Door lock) and 1 W10448876 (Pressure switch)"
Kevin S.
FREEZER FRIGIDAIRE FFU20F9GW2 "Removed evap cover, found minimal frost patter to evaporator. Unit probably has a leak, and will need a sealed system job. Unit was made in 1999. Gave customer rough estimate for repair, declined. Pic attached."
Kevin S.
REFRIGERATOR GE GSS25GMHJCES "Replaced icemaker, ran cycle unit harvested and filled with water. Told customer let us know if any issue. Checks ok, collected full payment on first visit."
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Light bulbs keep shorting out ordered new module and container keeps jamming up; ordrng 1 241860803 (Container) and 1 240563638 (Module)
Brad A.
RANGE SAMSUNG NE58F9710WS/AA Found control connectors broken due to stuck connector. Will return with control board for repair.; saved tckt
Brad A.
DISHWASHER GE GLD5660R00SS "Found drain pump not turning with proper voltage applied, ordered new drain pump, amount approved by Phil Keller.; ordrng 1 WD26X10046 (Drain pump)"
Kevin M.
REFRIGERATOR SAMSUNG RF4287HAWP/XAA Icemaker is locked up needs replaced; used 1 DA97-07365g (Imk) from stock
Brad A.
DISHWASHER KITCHENAID KUDC10FXSS6 "Found buttons not responding on user interface, not communicating with control properly, ordered control and user interface. Located in the kitchen, manufactured 2013; rqstng P&A on 1 W10481130 (Console) and 1 W11035586 (Control)"