Inspected the unit and found a frozen fill line. Customer declined repair.

Inspected the unit and found a failed middle drawer. Customer declined repair.

Inspected the unit and found the unit completely shot. Somehow they had a whole through the tub that was leaking straight down through the gear case shorting out many parts. Customer would need a complete rebuild. Customer declined repair

Checked out the unit and found the unit was completely locked and the unit would not go into a spin cycle due to the drive motor being locked up. Look up the parts that were required to fix it and those parts are no longer available. Called in inform the warranty company Case #21984008

Checked out the unit and found that the washer was going through an out of balance cycle and that the unit one going through a spin cycle was very loud. Recalibrated the unit and also tightened up the agitator due to it not shifting properly. The unit is approximately eight years old and is in rough shape. Checks OK

"Checked out the unit and found when going through an agitate at the start and a spin cycle at the very beginning of the cycles. It will create a screeching noise for the first 3 to 4 seconds, and then the noise goes away. The unit runs in completes the cycles with no issues. Advised the customer that warranty companies will not replace parts just because it makes a noise. And explained that it is not hurting the unit. Check OK"

"Check out the unit and found the unit thrown in LE error code along with a slow drain. Drain the water out of the unit and found a large amount of suds inside the drain assembly. Cleared the air codes and recalibrated the unit. Ran a cycle in the unit completed it with no issues and if the error code returns, we would be looking at several parts. Checks OK"

Checked out the unit and found that the front right burner indicator light would stay lit and was unable to get it to go off. Advise a customer that we would be looking at replacing the front right burner and the infinite switch itself due to it being a glass cooktop and having to take it apart. Advise a customer of the cost of the repair and they did not want to proceed further at this point. Checks OK

Installed the new icemaker. Checks OK

Installed the new icemaker and also installed a new water filter for the customer. Checks OK

Customer wanted door boot changed due to cosmetic reasons. Replaced boot. All checks ok.

Installed new parts. All checks ok.

Inspected unit and found the unit filled with water and a load. Found the lid lock fallen off of the bezel. Found the unit flashing ld. Replaced lid lock. All checks ok. ; used 1 205222 (LID LOCK) from stock

"Checking it over and found the unit was leaking from the tub more loads she would run the worst. The liquid would get leaking out of rear vent and also across points of the inner seal. Unit also will not auto dispense the detergent. Unit needs a new tub assembly and auto dispenser. Customer has been struggling with leaks on this washer intermittently for several months and now it is continuously gotten worse.; rqstng P&A on 1 WH21X30360 (Front tub) and 1 WH21X34129 (Inner basket) and 1 WH41X30363 (Rear tub) and 1 WH42X29542 (Dispenser), states that autho needed"

Check unit over found the unit would not spin out properly and also was making a grinding noise and leaking water. Unit needs new inner and outer tub assembly along with transmission and agitator. Unit is approximately 15 to 20 years old located in the basement.; rqstng P&A on 1 3361596 (Outer tub) and 1 W10389328 (Inner basket) and 1 WP8538246 (Agitator) and 1 3360629 (Transmission)

Inspected the unit and found it constantly shutting down in the middle of a cycle and making an odd clicking noise. Performed a software update and it still did not resolve the issue. Ordering parts. ; ordrng 1 WH22X37840 (Control) and 1 WH22X38837 (Inverter board)

"Inspected the microwave and ran a test cycle and heard the magnatron buzzing indicating a failed magnatron. Ordering magnatron, diode and capacitor. ; ordrng 1 W10818686 (MAGNETRON) and 1 W11256462 (DIODE) and 1 W10850446 (CAPACITOR)"

Called tech line spoke to Joe ordered parts per techline and customer is going to get plumber to check supply line; ordrng 1 5304529533stc (Solenoig) and 1 A15601108stc (Bipass)

Ordering parts; ordrng 1 5304532555 (Imk) and 1 5304538014 (Wv) and 1 242220308 (Tubing)

Needs new water valve and tubing ; ordrng 1 WR17X11324 (Tubing) and 1 WR57X10032 (Wv) and 1 WR17X11168 (Tubing)

Checked out the unit and found that the unit was not shifting between a agitate and spin cycle. Replaced the drive hub and actuator and then ran a calibration cycle. Checks OK; ordrng 1 W11481722 (Actuator(TS) and 1 W10528947 (Drive hub(TS)

Checked out the unit and found that the bake element was faulty. Replaced the bake element with one from truck stock. Check OK; ordrng 1 WB30X46987 (Bake element(TS)

Inspected unit and found the unit doing the same thing as it was previously. Found unit giving main board fault again. Ordering part. ; rqstng P&A on 1 5304535307 (Main control board)

"Case#21961410Check unit over, found that the control board and the wire harness were shorted out. There was also a mouse nest up in there. The wires have been chewed on. Mice had gotten into this unit at some point and caused the control board to fail. Spoke with Whirlpool third-party this is not something they will come."

Disassembled the unit and cleaned the inside of the dryer and the exterior vent behind the dryer. Checks OK

"Case#21961550It has a shorted, touchpad and shorted control. Board will not proceed through any cycles or any of the functions respond. Model zero worn down pictures are attached. Spoke with Whirlpool third-party and documented all the information."

Checked unit over found shorted control and display. No repair

Replaced rack adjuster. Checks OK; used 1 W10712395 (RACK ADJUSTER) from stock

Reset and program control board and instructed customer unloading. Checks OK

Unit has a locked up compressor. No repair!

"Check unit over, the unit would not power on. Fix connection at junction box. I was then able to test the unit and found the unit would not drain. The side of the drain pump this is called the drain pump to fail. Due to this failure homebuyers will not cover replacing the drain pump due to the obstruction."

"Inspected the unit and found several display buttons not working, tub leaking on the right side where the weld lines are, lower and upper racks rusting, water in the base and the unit not running a heavy cycle. Contacted AST and advised of issues. AST to contact the customer."

Installed parts in a test cycle and found the heater working and the ice mold filling with water. Found no other issues. All checks OK.

"Inspected the unit and found possible debris or a coin in the drain pump area. Cleared debris running test cycle, all checks OK."

Inspected the unit and provide information to customer regarding how the touchpad works and the function of the unit. Touchpad is functioning properly and requires a light touch. All checks OK.

Inspected the unit and found the door sagging to the right. Opening and closing the door found the metal stud welded to the side of the tub had broke off and the door would not close properly without leaking. Unit would need an entire tub rebuilt and just doors and side rails. The unit is nine years old and located in the kitchen. Called the customers home Warranty and advised of the issues and recommended the unit to be replaced. AHS to contact the customer.

Inspected the unit and found the ice cubes frozen together in the ice spin and not dispensing properly. Cleared ice cubes and made temperature adjustments to the unit. Found temps in the freezer section at 15 degrees and temps in the freshfood section at 40 degrees. Ran a self diagnoses and found no error codes. All mechanical components are responding and functioning properly.

Removed and replaced entire wiring harness on the dryer. Ran a test cycle. Unit is working properly.

Inspected the dishwasher and the only issue I found is the dishwasher near zero clearance on the sides and customer was concerned of how door was closing. Everything on the unit is operating properly door is setting properly.

"Removed and replaced noisy wash motor. Ran a test cycle, everything is working properly."

Inspected the range tested both broil and bake element tested good. Range has a bad control board not energizing the relay for the broil element. Gave customer a quote to repair. Customer declined repair.

"Inspected the dryer. Customer states takes hours to dry clothing. Unit is heating properly and has a restriction in vent, which goes up through the roof. Confirmed, good heat and airflow from rear of unit. Customer is going to leave exhaust off temporarily. I am unable to inspect vent exhaust at roof and suggested the customer have someone come check the vent and clean it."

Installed new ice maker and reset unit and checks

Installed new evaporator fan motor and reset unit and checks ok

Installed brd not communicating correctly called tech line Jim Filed #1005247848

Installed parts. All checks OK

Inspected the framing of the unit and found everything sealed and straight. Inspected gaskets gaskets were all intact and functioning as they should with no obvious leaks. Unit is mechanically sound with no issues. All checks OK

Inspected the unit and found a faulty induction system. Customer declined repair.

Inspected the unit and found it to be mechanically sound. Customer will need a certified vent cleaning company to remove obstruction from the ventilation system.

Inspected the unit and found everything functioning as it should from factory. All checks OK

Inspected the unit and found a large buildup of lint to one side of the blower wheel housing causing excessive vibration. Removed the lint. Ran a test cycle. All checks OK

Removed shelving. Removed evaporator cover. Found that the fan was locked up. Moved fan blades down the shaft. Unit began to run as it should from factory. All checks OK

Inspected the unit and found a clogged drain filter. Removed all debris from filter. Ran a test cycle. All checks OK

Inspected the unit and found a failed icemaker. Replaced icemaker with truck stock. All checks OK ; used 1 W10882923 (ICE MAKER) from stock

"Checked out the unit and the customer stated they had a hard time ringing out some bedding and they were still at the end of the cycle. Checked out the suspension rods and also ran it through diagnostic cycle and it completed it with no issues. Also ran a recalibration cycle and after running the recalibration cycle, the unit was spinning within the correct ranges. Checked the back of the unit and cleared out the drain due to poor drainage. Checks OK"

Checked out the unit and found it had a basket shift fault and then found that the cam gear underneath it had come apart. Replaced the cam gear and recalibrated the drive actuator and reinstalled the drive belt. After reassembling the unit ran a diagnostic cycle and then a recalibration cycle. All checks good.; used 1 W10721967 (SPLUTCH) from stock

Checked out the unit and found that the water valve was continuously leaking due to hard water buildup inside the valve. Replace the water valve and ran a test cycle. Checks OK; used 1 W11165546 (WATER VALVE) from stock

"Checked out the unit and found that the defroster was staying on for too long and thawed out the freezer. The customer had unplugged it before we got there for an hour or two and then when plugging it back up, the temperature started dropping back to the correct ranges. Ran a test on the defroster and checked the temperatures, and the temperatures were at the correct rangesand the fan was operational. Check OK"

"Checked out the unit and found it was throwing a wash and rinse light, but was not flashing. The unit would fill and then drain with water. Blew through the pressure sensor and also cleaned through the water valves and also cleared out the drain. Ran a test cycle on the unit completed the cycle. Check OK"

Checked out the unit and showed the customer different features on the cooktop and showed them how the burner and switches typically operate. Check OK

Inspected unit and found the unit working properly but noisy. Found the idler pulley making some noise but not worn down in any way. Found the blower wheel with some uneven lint build up. Cleaned out lint built up and greased the idler making sure it was not longer making noise. Discussed with customer cleaning the lint filter and the air flow of the unit as well as the vent line. All checks ok.

Inspected unit and found the front two burners would heat on high but not on low. Unit would stay at a high heat regardless of what setting it was put on. Gave customer quote for both front burner infinite switches. Customer declined repair for now.

Installed new parts. All checks ok.

"Inspected unit and found unit heating up. Found heating element working properly. Found when changing cycles on the timer, the heating element would sometimes not heat up. Timer contacts not connecting and sending proper voltage to heating element in certain cycles. Timer discontinued from manufacturer and no longer available."

Installed new part. All checks ok.

Installed new parts. All checks ok.

Installed new parts. All checks ok.

Installed new part. All checks ok.

Replaced leaking icemaker. Checks OK; ordrng 1 4317943(ts) (Icemaker)

Check unit over found at the front left burner and front right burner switch were completely shorted out and would not responding. Customer also complaining about front right burner not holding temperature that unit would need a new front right burner switch. Oven will not maintain temperature and cook things evenly. Unit would need a new control board in order to fix that issue.; rqstng P&A on 2 EBF62174907 (Switch)s and 1 MEE62385201 (Burner FL) and 1 EBR89296001 (Main control)

"Check it over, found that the unit was making a grinding and buzzing noise and the drum would not spin. If I started the motor and spun the drum manually, I can get it to start to spin but after a few seconds he would shut down drum has started to separate at the weld and it is causing the unit to drag. This has shorted out the motor assembly. Unit also will not heat tested heating helmet and heating on tested OK. Unit has a failed control floor. Unit needs new motor and drum along with control; rqstng P&A on 1 EBR31002613 (Control) and 1 4681EL1008P (Motor) and 1 3045EL1002P (Drum)"

"Inspected the unit and found it in rough shape. While running a test cycle found a cracked drain pump impeller making a loud noise during a drain cycle. Inner diagnostics and constantly kept shutting itself down. After resetting the unit and getting it to run actual diagnostic cycle, found the gear case and basket out of line and making a loud grinding noise while spinning, indicating a failure in the gear case and basket. Door bellow is slightly damaged due to the excess shaking and vibrating. The unit is roughly 10 years old and located in a tight space in a laundry room. Not a recommended repair as this is neither cost-effective nor functionally effective. Repair would require 2 techs and the unit moved by the customer to a large room in the house in order to complete repair. Repair has a high risk for leaks and issues due to the complexity of repair. ; ordrng 1 W11201284 (Control) and 1 W10911040 (Panel) and 1 W10208263 (Door glass nla) and 1 W10003430 (Gasket clamp nla) and 1 WPW10605427 (Pump) and 1 W11106747 (Bellow) and 1 W10544980 (Rotor) and 2 W11266649 (Suspension spring)s and 1 W10870751 (Stator) and 1 W10261582 (Tub vent nla) and 1 W10901030 (Front and rear tub assembly) and 6 W10793364 (Tub clamps nla)s and 2 371499 (Drain hose clamp nla)s and 1 4396899 (Bracket nla)"

Found a failed washplate. Ordering parts. ; ordrng 1 W10752187 (Screw) and 1 W10752283 (Washplate)

Board not flashed properly per tech line ; ordrng 1 5304537110 (Brd)

Inspected the unit and found a failed lamp. Ordering part. ; ordrng 1 W11048980 (Lamp)

Checked out the unit and found that the water dispenser was not dispensing water and also had concerns regarding the door seals not sealing properly. Removed the door seal off the bottom of the refrigerator and cleaned off around it and made adjustments to make sure it was closing along the bottom. Inspected the other two door seals and found no issues with the other two door seals. Removed the water dispenser assembly and found that the piece behind it was broken and was not dispensing water. Also made adjustments to the freezer door rails due to them not closing properly. Checks OK; ordrng 1 DA97-04952B (Dispenser cover(shipping to customer they will install)

"Checked out the unit and found that the unit was running, but not cooling. Found the compressor would kick on and off within about two seconds. Ordering; ordrng 1 5304537774 (Compressor) and 1 5304522277 (Filter dryer) and 1 297286812 (Capacitor), states that autho needed"

Inspected unit and found unit would randomly leak. Found drum with excessive movement. Ordering parts. ; rqstng P&A on 1 205765 (Valve) and 1 203843 (Overflow sensor) and 1 39837 (Balance ring) and 1 RB150003 (Pump) and 6 37575 (Spring)s

Checked unit over found outer oven door glass broken this is the furthest piece of glass from the inner oven. Sent info to AHS and they dont consider this normal wear and tear.

Replaced broken wire on thermostat housing checks ok

Fixed door slides in freezer checks ok

Fixed door latch and cleaned dispenser check ok

Cleared pressure switch and reset control checks ok

Unit needs new drain pump and drain line due to being plugged up. No repair.

Installed parts listed, all checked good

Replaced control board and tested. Checks OK

"Replaced lower spray arm and door seal tested unit checks OK"

Reprogramed control and updated software and instructed customer on options.

Fixed door handle. Checks OK

"Inspected the unit and found the lid lock damaged, and the harness damage running to the drain pump. Repaired drain pump and attempted to trick the door switch and the unit would not start and despite an error code. In our diagnostics and found an F6 E3 error code for miscommunication. Provided this information to the customer advised with possible issues the customer could have replacing the door switch. Customer declined repaired at this time."

Inspected the unit and made adjustments to the upper dish rack assembly. Leveled the dishwasher so the door closed properly. All checks OK.

Inspected the unit and found an oversuds code and a low water flow code. Found the cold water vale with poor water flow. Shut off the hot and cold water lines and removed both hoses to the valves. Found debris and blockage in the filter of the cold water valve. Removed and cleaned off. Installed filter and reattached waterlines. Ran another test cycle and we now have good water flow. Recalibrated the unit and ran a mechanical test cycle and found no other issues. All checks OK.

"Inspected the unit and found the gearcase shaft cracked and while running the unit through a spin cycle, Its making a loud abnormal noise and the basket wobbling severely. Unit is 13+ years old and located in the laundry room. Called AHS and advised of issues. Not a recommended repair. AHS to contact the customer regarding replacement options."

Inspected the unit and found an error code for heating issues. Removed the rear panel and found all heaters working properly. Secured temp sensor. Ran a test cycle and adjusted temp. All checks ok.

Installed parts and ran a test cycle. All checks ok.

Inspected unit and found a faulty door switch. Replaced switch and ran a test cycle. All checks OK ; used 1 3406107 (SWITCH) from stock

"Inspected the unit and found the suspension and gearcase failed. Provided info to the customer, they declined repair."

"Inspected the unit and found a minor dent on the right side of the unit, causing a scraping noise. Disassembled the top in the front and found no other issues. Provided information to the customer."

Inspected the range and found the bake element defective not allowing oven to reach temperature. Gave customer estimate to replace bake element. Customer approved repair. Replaced bake element and oven reached temperature. Everything is working properly.

"Inspected the refrigerator and found the ice maker frozen indicating a faulty fan motor and defrost heater not functioning correctly. Replaced auger and ice maker assembly. Unit would not cycle the ice maker, unplugged refrigerator for 5min to reset control board. Advised customer to allow 24 to 48 hours for normal ice production.; used 1 DA97-12540G (AUGER), and 1 DA97-15217D (ICE MAKER) from stock"