Local Reviews
Powered by Fluid LOCALGood work but made a mistake that cost me $300.00
Gary - Monroe, OH
Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.
Response from Authorized Service:
I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!
Ice Maker
Vern - Dayton, OH
Great service , on time, quick diagnosis, follow-up was excellent, couldn’t be more pleased with the service we received!
Great Service
Tom - Fairborn, OH
Very professional
Susan - Dayton, OH
Tim was very professional and quick. He knew what was wrong and fixed it perfectly.
Bob
"Long - Beckett Ridge, OH
Great service, but even a better person. You are lucky to have Steve as part of your company. Worked fast with fantastic customer service.
Great service, very knowledgable service rep.
Joanne - Dayton, OH
I am very impressed with the service given for the problem with my dishwasher. Tim was very polite and I enjoyed talking with him. He explained the problem so that even I could understand.
Very courteous and knowledgeable
James - Miamisburg, OH
all fixed
Michael - Englewood, OH
Identified the problem almost immediately and fied it temporariy until he can get a new patl
Linda - Lebanon, OH
Punctual, courteous and a great diagostic repair man!
Quick, friendly and high-quality repair service
Mike H. - Lebanon, OH
Steve was great to work with on our recent dryer service. Highly recommended!
Wonderful service
Larry - Dayton, OH
Great Service. On time quick knowledgeable.
Timely and Well Informed Service
Christopher - Dayton, OH
They kept their word
Chris - Sugarcreek Township, OH
I wasn't there, but the sitter said the repairman was in and out and now my washer is fully operational! They promised it would be fixed on a certain date and time and it was! That is fulfilling a promise!
Kerrie
Kerrie - Dayton, OH
Refrigerator leaking
Jean - Bellefontaine, OH
Very good service - it was sure evident that Steve was knowledgeable about determining the cause of our problems!
Great Service
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Great service!
Joyce - Dayton, OH
Tim was very knowledgeable and fixed the problem quickly!
Microwave
Jones - Dayton, OH
Diagnosed the problem over the telephone, when the part arrived in the shop immediately responded and fixed the microwave
Successful Repair
Kathy - Dayton, OH
Brad came in and quickly and efficiently installed refrigerator door.
Great Service
Todd - Springfield, OH
Company accommodated my request for date/time of onsite service. Tech notified me the day before of anticipated arrival time and actually arrived a few minutes early. Quickly determined the issue, provided a quote for total cost of time & material and completed the replacement of the part. We were not able to confirm the success of the repair at the time due to an area power outage but was able to test soon after once the power was restored and reported the result to Brad.
Great fast service
Nichols - Dayton, OH
Tim came out to assess my stove that wasn’t working. He was able to to fit me in during a time that worked best for me. Due to my stove being old the part needed was a special order and Tim was able to get the special order part installed within days of the initial visit. Great service!
Issue Resolved
Gerald - Piqua, OH
Kevin quickly isolated and fixed the issue
Great service
Mark - Springfield, OH
Everything was done in a very professional way, Very quick and mannerly.
Great service
Mohamed - Kettering, OH
Great Service!
Caren - Casstown, OH
Steve called the evening before the appointment to confirm the date and time. He arrived precisely when he said he would. He was friendly, quick and neat and completed the repair to my satisfaction.
great service
Evans - Dayton, OH
Very knowledgable & great customer service
Alicia - Miamisburg, OH
Professional, polite and quick.
Patricia - Fairborn, OH
Mr
Curry - Dayton, OH
Great job!
great service
Sharon - Kettering, OH
Great
Jackie - Fletcher, OH
They did a good job and were very promt to do the job
great service
Debbie - Dayton, OH
good service
Michael - Englewood, OH
Wonderful service
Elma - Jamestown, OH
The service center rep was very good at answering questions and getting me scheduled. The service rep was very courteous and knowledgeable. He answered any questions I had. The return with the part was quicker 5an I expected. I highly recommend the service Rep. He was on time, neat about the work, and left no mess. and he fixed the ice maker. THANK YOU!
Frig
Richard - West Alexandria, OH
Awesome service person did great job explaining the problem and what he was going to do to make the repair!
Terrye
Terrye - Huntsville, OH
Bill
William - Clayton, OH
Jeanette
Tony - Troy, OH
Professional and great service. On time and quick to respond
Great service
Wulff - Eaton, OH
We didn’t have a major problem but the tech handled it very professionally
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
Not heard from our two repair requests
Laurie - Tipp City, OH
After three visits, we stopped hearing from representatives. We still have two open repair requests.
Response from Authorized Service:
I apologize for the delay in completing your service. I know you spoke to Robbin this morning but if you need anything else or have additional questions, please call the office! 937-252-3200. Thank you very much for your patience as we work to complete your service call!!
Great service
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Great Service Awesome Price
Ritchie - Eaton, OH
Great service
Marcel - Monroe, OH
gebhard review
Gebhard - Beavercreek, OH
Kinter
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Impressed
Mary - Spring Valley, OH
Nice man who apparently knew what he was doing!
Great service
Donald - Xenia, OH
Repaired dishwasher quickly.
Service
Karli - Xenia, OH
Great service and in and out within a timely manner.
Awesome job
Diane - New Carlisle, OH
Jeff
Jeff - Springfield, OH
Linda
Means - Dayton, OH
Great service. Very knowledgeable
Honest service
Ledford - Dayton, OH
Very honest and checked things out.
Great Experience
Paulette - Washington Township, OH
Steve checked ahead to find a time convenient for both of us and called ahead. As he check my washer of 24 years he confirmed what I guessed, time for a new one. Price was reasonable for the call and we were able to discuss features on new washers to help me be ready for the purchase with a knowledge of what I needed in a new washer.
Lin
Griesheimer - Medway, OH
Great service, friendly, helpful staff
Excellent Service!
Susan - Springfield, OH
After steve finished our under warranty replacement , I asked him for his card so I could call him for any future appliance repairs. He was timely in his phone contacts, arrived on time, completed the project in a n efficient manner, was totally professional in appearance and manner, and was very personable. I would highly recommend him without exception.
Great service
Linda - Middletown, OH
Steve explained the problem in laymen’s terms. Problem fixed!
Great Service
Jennifer - Kettering, OH
Good Service
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Steve was great
John - Liberty Township, OH
Steve has been great in fixing our dryer.
Bahram
Abazarov - Dayton, OH
Crikey4evr
Charlotte - Piqua, OH
Expected service, very good
Jerry - Dayton, OH
would recommend to others.
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Galley
Gallaher - Dayton, OH
Great Service
Melissa - Lewisburg, OH
Doug
Steven - Centerville, OH
Good service
quick thorough job
John - Dayton, OH
Great technician!
Bob Cole - Dayton, OH
Tim Robertson is a knowledgeable, prepared and prompt technician. Authorized Service always responds with quick appointments.
Very Professional Service,
Jill - Lebanon, OH
Brian
Godsey - Tipp City, OH
Patricia
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Great service and knowledgeable technician
Paul - Fairborn, OH
Came and took care of the problems
Great Service
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Robert
Robert - Dayton, OH
Unprepared
Customer - Liberty Township, OH
The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working
Response from Authorized Service:
I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!
Self
Corinne - Jackson Center, OH
Very good service
Terry
Terry - Cedarville, OH
Did a great job!
Great service
Vicki - Lakeview, OH
He was friendly, so efficient and explained the problem and how he was repairing it. Very pleasant experience.
great service man
John - Englewood, OH
Kimberly
Loescher - Beavercreek, OH
Chris
Austin - Brookville, OH
Quick and knowledgeable in diagnosing the problem
Good
Mary - Fairborn, OH
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Service tech was very thorough and knowlegible
Ted - Piqua, OH
Service was wonderful and very professional
David - Dayton, OH
Even though it took ordering an additional tool in order to get our washer repaired. Shawn always kept us advised of when he was able to arrive and finished the job quickly. He even swept the floor behind my washer!
Fast repair
Connie - New Lebanon, OH
Tech was thorough and fast
Glad for the expert service.
Ernest - Dayton, OH
Excellent work
DP - Dayton, OH
They came out the next day and repaired my dryer. Quick and easy.
On time service
Amber - Vandalia, OH
great service
Jody - Waynesville, OH
Went just great
Mandy - Covington, OH
Great service
Seth - Greenville, OH
Great service
Prompt
Langley - Tipp City, OH
It's only been a few days since the service was performed, but so far, so good,
Worked on our Refrigerator,
Paul - Middletown, OH
Would Recommend
Proffitt - Springfield, OH
Fast service with a great technician. He was quick and provided a fast solution and communicated quickly as needed. A good experience
Great service
Delbert - Piqua, OH
Very satisfied with the work
Very good!
Mccarty - Dayton, OH
Repairman was courteous, knowledgeable, and thorough. I will definitely use Authorized again if needed.
Great service, Steve G is the best!
Shannon - Springboro, OH
Steve G is the best service guy ever. He is so nice, friendly, helpful, he fixed my leaking washing machine, It had been leaking for years & no other service men from different company’s could not figure it out. Thanks for saving my washing machine Steve, I’m so glad I don’t have to go buy a new washing machine, I was at the point if nobody could fix, I’ll have to buy a new one, but Steve saved the day. I will always go with him & never use anyone else, he does a great job & great service. You will not find a better service guy than Steve. Thanks so much!
Knowledgeable Service Person
Lucas - Enon, OH
Ginny
Virginia - Lebanon, OH
Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!
Super Service!!
Wilbert (Will) - Dayton, OH
Excellent Manners and cleanliness!!
Awesome Service
Dennis - Union City, IN
Service Man was very professional and knowledgeable. Very satisfied.
Sam
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Patti
Patti - Lebanon, OH
Great service!
Great Service!!
Terry/ - West Alexandria, OH
Very happy with the knowledge of the serviceman, and he was very kind!!
Great Customer service and displayed confidence
Mike - Springboro, OH
Hoping the third time is the charm. This issue has been addressed before by other repair team. Hoping this is the fix! COst is 5 star as it is under warranty. :0)
Great fast service Steve is a great technician
Kris - Waynesville, OH
Everything was perfect had the part on the truck.
Ethel
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Tom was awesome!
Richard - Dayton, OH
Tim let me know he was arriving shortly so it wasn’t a surprise, he listened to what I said was happening with the washer and immediately went to work and quickly found out what went wrong. Shortly after that he fixed it and was on his way...maybe next time he could do a load of laundry to ensure the washer really works!
Great!!!
Rachel - Middletown, OH
Awesome service
Greenwood - Dayton, OH
Excellent in every way
Tammy
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Great Service!
Thomas/ - Dayton, OH
Great Service
Diane - Dayton, OH
Tim was prompt, courteous and very knowledgeable.
The tech was ausome and did a very thorough job and explained the problem and fix and was patient while we took a few minutes to clean around the refr
David - Dayton, OH
This same repair was done in June of 2016 (at a cost of $144)and wasn't done right according to the tech and repeated this repair this May of 2019 at a cost of $188. That's $330 which is way to much for fixing a burp valve.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Brian
Brian -
Great Service!
Stephanie - Dayton, OH
Tim was running ahead of schedule and called before arriving. He was in and out of our house within 15 minutes and fixed our dryer.
Michael
Berger - Beavercreek, OH
Jeff west
Jeff - Fairborn, OH
The tech was great
Great
Ruth - Trotwood, OH
He did a great job and I would recommend your company to all my family and friends. Thank you!
drayer fix
Jackson - Springboro, OH
Lg dryer
Bart - Springboro, OH
Terry
Terry - West Alexandria, OH
Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!
Excellent
Debra - Springboro, OH
Very knowledgeable. Very professional
Misty
Fiely - Troy, OH
Great Service
Brett - Huntsville, OH
Had our washer back in service quickly. Repair via Lowes EPP.
Great service
Mike - Dayton, OH
Done in no time
Larry
Larry - Pleasant Hill, OH
Installer feedback
Thomas - Lebanon, OH
This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.
Great Service
John - Liberty Township, OH
Steve was professional and knowledgeable
Return trip for ice maker
Carla - Monroe, OH
Robin was on it with scheduling. Steve returned and shared the problem that we have no control over how much ice is produced. A manufacture mistake.
Superior Service!
Stephenie - Lewisburg, OH
Excellent service from the receptionists to the technician. Very timely, thorough, and knowledgeable. Great experience and I highly recommend this company.
So nice!
Adam - Dayton, OH
Great service
Jeffrey - Rushsylvania, OH
Great Service
Doyle - Enon, OH
No concerns. Good work.
Great
Patricia - Union City, OH
Great,.service..
Sean
Sean - Fairborn, OH
A+ team and work
Great service. The tech was super nice and professional
Sue - Dayton, OH
Greg
Greg - Greenville, OH
Great job
Kevin did a great job
David - Dayton, OH
Great service
Barbara - Spring Valley, OH
Excellent dependable service.
Diane - Russells Point, OH
Philip
Berner - Dayton, OH
Excellent serviceman
Great service
Crum - Dayton, OH
Great service
Lisa - Eaton, OH
Shawn was great worked Quick and efficiently.
They told me a time the technician was to arrive but did not have it scheduled
Sharon - Dayton, OH
Michael
Michael - Dayton, OH
Ice maker replacement
Hammond - Beavercreek, OH
Mr Robinson called me 15-20 minutes before he arrived. He was very courteous and well prepared to replace my refrigerator ice maker. He explained what improvements had been made in the new ice maker he was installing. He was very polite and installed the new one very expeditiously.
Service Call
Mike - Springboro, OH
Service call was handled in a very professional and courteous manner
Professional and efficient
Nathan - Sugarcreek Township, OH
great service
Morrow - Dayton, OH
He was very friendly and courteous and he was polite.
Dryer needed fixed. Steve was awesome
John - Liberty Township, OH
He was knowledgeable, kind and fast. Loved him.
Expert repair!
Charles - Troy, OH
Very knowledgeable; fixed our ice maker quickly!
Wands
Lander - Dayton, OH
Shawn Hutch was VERY PROFESSIONAL, COURTEOUS and KNOWLEDGEABLE
Mary
Mary - West Chester Township, OH
Best experience ever! Steve took time to speak with me the day before arriving at my home. He made sure he had the parts needed to make repairs and was extremely thorough in servicing the dishwasher. He even ran it to make sure there were no leaks. Steve was very polite and a delight to work with. I am one happy customer and will recommend Steve and Authorized Service.
Great service guy
Carmody - Middletown, OH
Great Overall Customer Experience
Mckenzie - Dayton, OH
Tim was very knowledgeable about my LG Dryer and didn't try to oversell us on unnecessary service. The issue we were having stopped while he was testing the dryer. So no fix was needed.
was not charged more than my home warranty service fee of $75
Daniels - Springboro, OH
Steve G was very personable and cheerful. We enjoyed his visit with us to repair our dishwasher. Steve explained everything he was doing and why he was doing it that way. He also made cost effective recommendations for getting the calcium/lime deposits off of my dishes and cups. We were very pleased with the over all experience.
Awesome Service
Missy - Springfield, OH
Quick and knowledgeable
Point Place Apts. - Russells Point, OH
Very Pleased with Service
Quick and efficient service.
Joe - Dayton, OH
Great service
William - De Graff, OH
Service was great
Tic maintenance director
Gehron - Englewood, OH
Excellently in all respects
Mary - Dayton, OH
On time for service call. Technician was neat in appearance and did a professional job.
Great professional service provided for repair of refrigerator and dishwasher.
Robert - Springfield, OH
Very satisfied with service provided
Prodessional quality service
Joseph - Dayton, OH
Tim was knowledgeable, demonstrated willingness to work with us. He made additional efforts to resolve our concerns and is still engaged as the problem is ongoing.
Great service!!
Shana - Carlisle, OH
Steve is awesome employee!! Very fast, neat, & very friendly. I love that he worked around my busy schedule & that he does early appts! How convenient is that!
Great Service
Sam - Troy, OH
Awesome Service
Greathouse - Dayton, OH
Shawn did an amazing job with my service request and explaining to me the condition of my appliances and how my warranty may work. Thank You
Very Professional
Roger - Centerville, OH
From the intitial phone call to the thank you for your help, the word professional best describes my experience.
Great
Jerry - Eaton, OH
Very nice man.
Excellent Service
Jill - Lebanon, OH
Fantastic service very professional
Larry - Bellefontaine, OH
Company very nice to work with Steve was very knowledgeable explained the problem and everything else he checked on my refrigerator
Bons
Crowe - Dayton, OH
Friendly and professional
Deanna - Bellefontaine, OH
Diana
Williams - Dayton, OH
Fantastic service very professional and fixed the problem fast.
Great service
John - Troy, OH
Fixed my Oven Door Handle
Evelyn - Middletown, OH
This was the second time that someone was here to fix it. He was courteous and very respectful.
Ken
Ken - Dayton, OH
Great Service
Totally satisfied!
Julie - Waynesville, OH
Great service!
Susan - Urbana, OH
Made sure the job was done right!
Very knowledgable
Tina - Fairborn, OH
Barb
Barbara - Medway, OH
Carole
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Great service
Gary - Moraine, OH
Efficient, dedicated technician
Patricia - New Carlisle, OH
Steve discovered the problem with the icemaker on my freezer that two previous technicians overlooked. He was very thorough and patient in the process of making sure that we would have ice once again.
Front loader LG washer repair
Robert - Kettering, OH
Courteous office personnel. Service rep called and came when stated. Located problem quickly and tech explained cause and future care for machine. As for cost, $75.00 upfront (which is ok). The hourly/repair rate seemed rather high, as rep was only in home for 25 minutes. I do not have anything to compare to though, so may be industry standard.
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
Sally
Farr - Dayton, OH
Shaun the repair specialist was great, and very knowledgeable. Chris the salesman was great and the two delivery specialists were very efficient and answered any questions.
Ice maker
Montie - Dayton, OH
Excellent!
More than we could ever expect, SUPERIOR
Helen - Middletown, OH
Steve G could not have been a finer guy. He was definitely on top of his game. Very knowledgeable, very kind, courteous, and conducted himself like a true leader. I would wish all technicians would be half as good as Steve G What a wonderful gem you have in an employee such as he. Actually you should have him train others to be more like him
Refrigerator Repair
Donald - Dayton, OH
Service was timely and efficient.
Great Service
Roger - Tipp City, OH
Very Professional
top notch service
James - Troy, OH
Was honest.
Sean - Bellefontaine, OH
No surprises, very nice
Lori - Dayton, OH
Great experience, he was very nice, polite and fixed the washer! A great day! I got a 30 minute call ahead which helped so I didn't have to stay home all day waiting.
Friendly and Helpful
Curtis - Dayton, OH
He was quick to get in, diagnose the problem, and fix it. Communicated what the issue was clearly and did so kindly.
Excellent Service, very convenient
Matthew - Liberty Township, OH
Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.
Tim R.
WASHER GE WWRE5240D0WW Checked unit over found transmission locked up and burnt out motor. Needs new motor and transmission. Not worth repairing. About 10-15 years old and in the laundry room.; rqstng P&A on 1 WH20X10019 (motor) and 1 WH38X10002 (transmission asm)
Tim R.
WASHER LG WM3270CW Replaced door boot and found that the front lower weight had cracked the tub. Need to complete tub assembly along with the front lower weight.; ordrng 1 FRONTLOWERWEIGHT and 1 FRONTTUB and 1 INNERTUB and 1 REARTUB
Tim R.
DISHWASHER LG LDP6797WW Shorted touchpad. Needs new display; ordrng 1 ##### (DISPLAY/TOUCHPAD)
Tim R.
REFRIGERATOR SAMSUNG RF28HFEDBWW/AA "Needs control and fill valve. ; rqstng P&A on 1 DA62-04027A (FILL VALVE ) and 1 DA94-02679B (CONTROL), states that autho needed"
Tim R.
WASHER WHIRLPOOL NTW4516FW1 "Checked unit over found that the unit was extremely loud. Needs new tub assembly. Not worth fixing due to cost. Unit is at a dog Kennel. ; rqstng P&A on 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W11255272 (gearcase), states that autho needed"
Tim R.
REFRIGERATOR WHIRLPOOL WRS342FIAB00 Replaced display. Checks ok.; ordrng 1 W11082782(TSDO) (cntrl-elec)
Tim R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Unit not going into defrost. ; ordrng 1 W11190849 (contrl-box) and 1 W11366397 (WIRE HARNESS) and 1 WP2323198 (defrost heater)
Tim R.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA Replaced icemaker. Checks ok; ordrng 1 DA97-07603A(TSDO) (ICEMAKER)
Tim R.
DISHWASHER KITCHENAID KUDS01DLBL6 "Checked unit over found shorted main control and console. Parts are NLA. Unit is 15-20 years old in kitchen. Not worth repairing. AHS to try and come up with parts and email us if they are able to find. ; rqstng P&A on 1 8564586 (CONTROL PANEL(NLA BLACK)) and 1 WP8535571 (board(NLA)) and 1 WP8564543 (cntrl-elec(NLA)), states that autho needed"
Tim R.
DRYER WHIRLPOOL WED49STBW0 "Need complete heater side parts.; ordrng 1 279838 (element,heater) and 1 W10846428 (timer) and 1 W11050715 (switch) and 1 WP8318268 (thermostat), states that autho needed"
Tim R.
WASHER LG WM3997HWA "Door wonÕt lock and unit gives de1 code and also drags really and when spinning it by hand. Not worth fixing. ; rqstng P&A on 1 AJQ54138214 (INNER TUB) and 1 AJQ73413804 (REAR TUB) and 1 EBF61315802 (DOOR LOCK) and 1 EBR79950213 (CONTROL) and 1 MCK47123502 (FRONT TUB), states that autho needed"
Steve M.
DRYER MAYTAG MED9800TQ0 "Dryer not heating, found open heating element. Replaced heater dryer operating OK10 years old located in kitchen; used 1 3387747 (ELEMENT) from stock"
Steve M.
WASHER LG WM3270CW Installed new main hose on bottom of tub. Unit operating properly.
Steve M.
DRYER WHIRLPOOL WED4900XW0 Buzzer intermittently continues to buzz. Installed new start button. If problem persists need buzzer relay.
Steve M.
REFRIGERATOR SAMSUNG RS267TDRS/XAA unit was in demo mode. Reset controls and turned unit on. Cooling properly.7 yrs old located in garage
Steve M.
REFRIGERATOR MAYTAG MFT2776DEM02 Another issue came up with the refrigerator and the customers not wanting to invest any money anymore repairs. Need to return to California
Steve M.
REFRIGERATOR MAYTAG MTB2154ARA Unit not cooling properly due to possibly door left open. Defrosted unit. Timer working properly. Unit cooling ok.
Steve M.
DISHWASHER FRIGIDAIRE FPID2498SF4A Factory defect in door panel replaced front door skin
Steve M.
RANGE FRIGIDAIRE FFEH3054USA Installed new cooktop element and switch. Stove top is working properly
Steve M.
WASHER AMANA NFW7200TW Door won’t lock. Door hinge is worn out and strike is broken. Hinge NLA. Lock and strike 130. Cuts declined at this time plus labor
Steve M.
REFRIGERATOR FRIGIDAIRE FPBS2778UF1 Unit frosting over vent holes in ff section. Found that center door seal is not opening and closing properly allowing warm air into unit. Removed door strike and inserted spacers to ensure center flap is making proper seal
Steve M.
DISHWASHER WHIRLPOOL WDF540PADB1 Dishwasher is not pumping washer. Main wash motor is faulty. Need replacement. Declined the repair 430. Recommend replacement
Steve M.
MICROWAVE WHIRLPOOL WMH3205XVQ-1 Unit not heating. Heat relay closing. All thermostats check ok along with door switches. Customer declined repair.
Steve M.
REFRIGERATOR GE GFE28GMKBES Installed new control board unit is operating properly
Steve M.
FREEZER AMANA AQC0902GRW00 Compressor keeps tripping overload 8.3 up to 10.3 amps. LRA 11. Checked for replacement start device possible cause. No parts listed. Contacted whirlpool techline. 7725447469 File numberWhirlpool will be contacting us and the customer 24–48 hours
Steve M.
REFRIGERATOR ULINE n/a Unit not cooling properly. Lots of dust build up on condenser. Unit needs to be removed and blown out.
Steve M.
REFRIGERATOR GE GFE27GSDESS Installed new control panel and display assembly. All functions on door are working properly
Steve M.
REFRIGERATOR GE GSHF5KGXBCWW Ice and water dispenser not working. Needs new touchpad.Waiting on autho from customer Pt. WR55X10801. 176.83. Lab 60
Steve M.
LAUNDRY CENTER GE GTUP270EM5WW Spin light flashing. Wash light flashing. Unit grinds in spin mode. Will not agitate on its own. Have to constantly press the start button. Very loud grinding noise from tub bearing. Grease and water have been leaking for a long period of time. Entire bottom of tub is damaged from water. Cannot get tub nut off to disassemble. Lid will not lock when entering spin mode. Control board just keeps clicking. Another servicer was out and neglected to repair water leak issue which led to this damage.Contacted Lowe’s about the situation. Spoke to Gale. Unit is uneconomical for repair She is going to contact customer4 yrs old located in laundry area
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Icemaker is not cycling. Installed new icemaker. Sealed iceroom installed y clip and adjusted waterline. Unit operating ok.2 yrs old located in kitchen.; used 1 DA82-02367A (Y CLIP), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
REFRIGERATOR GE GSS25GMHBCES Unit freezing third shelve in F.F section2-3 yrs old located in kitchen.
Steve M.
REFRIGERATOR SAMSUNG RF26J7500SR/AA Upper fan noise. 22E error. Fan error. Installed heater clip and installed 117 mode for defrost issue; used 1 DA61-06796A (DRAIN CLIP) from stock
Steve M.
RANGE GE JB450RK1SS Installed new switch and burner. Stove top is operating properly.
Steve M.
DRYER SAMSUNG DV42H5200EF/A3 Unit has loud squeaking noise. Found seized idler pulley. Install new pulley. Checks ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
COOKTOP MAYTAG LFGF3027LWA Installed new igniter harness stove top is operating properly
Steve M.
RANGE GE JBP64B0B2AD Installed new elements and switches with new temperature sensor in oven
Steve M.
DISHWASHER BOSCH SHE3ARF5UC/22 Test ran dishwasher. All spray arms are rotating and spraying good. Recommend running different soap and additives.
Steve M.
REFRIGERATOR LG LFX25973D/00 found frozen lower icemaker fill tube. Thawed tube out and sealed from rear to prevent frosting over and overflow from forward of fridge 3 yrs old in kitchen.
Steve M.
REFRIGERATOR SAMSUNG RFG297AARS/XAA Installed parts listed refrigerator is cooling and all fans are runningSeven years old located in kitchen
Steve M.
DRYER LG DLEY1201V Unit won’t start. Found open thermal fuse. Replaced fuse. Dryer heating properly.5 yrs old located in utility room.; used 1 6931EL3002M (THERMO CUT OUT) from stock
Steve M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Factory reset main control. Ran through diagnostics on icemaker and dispenser modules. Cleared remaining error codes all systems are functioning properly at this time.
Steve M.
WASHER GE WCVH4800K2WW Unit not spinning out properly l found kink in pressure hose not getting proper signal to main PCB. Removed and reinstalled in relaxed position to prevent kink. Washer running properly.Also found clogged hot water hose. Recommend cleaning regularly.
Steve M.
REFRIGERATOR SAMSUNG RF23HCEDBWW/AA Sealed ice room with silicone adjusted waterline and installed y clip.2 years old in kitchen; used 1 DA82-02367A (Y CLIP) from stock
Steve M.
DISHWASHER LG LDT7797ST Unit leaking water dripping from water inlet. Repositioned hose from Fill valve. Tightened hose clamp
Steve M.
WASHER MAYTAG MVWB835DW1 unit is very loud during spin cycle. Bearings are bad in gear case. Replaced gear case washer is operating properly. Advised customer that drain cleaning may need to be done in household plumbing for odor issue2 yrs old located in laundry area Stacey @ Lowe’s approved labor L1-30431591827; used 1 W10811956 (GEAR CASE) from stock
Steve M.
DRYER ELECTROLUX EIMED60LT "E64 error. Replaced heater and safety fuse thermostat. Heating ok.; used 1 134792700 (ELEMENT), 1 137032600 (FUSE), and 1 3204267 (THERMOSTAT) from stock"
Steve M.
WASHER FRIGIDAIRE FFTW4120SW1 "Fab softener not emptying. Removed fabric softener Just sign the piece of plastic from manufacturing blocking part of the drain area. Trimmed plastic, unit is draining properly into washer"
Steve M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Icemaker is freezing over. Needs new icemaker, y clip and auger. Adjust water line and seal iceroom.Found fan noise due to frost. Need to install new evap assembly due to excess frost build up. Install drain kit to fix clogged drain and water under crispers.Going to talk it over with wife"
Steve M.
RANGE GE PGS975SEP3SS Installed new igniter. Oven heating properly.
Steve M.
RANGE FRIGIDAIRE FFES3015PBF Customer instruct on how to operate bake timer. Unit operating OK
Steve M.
REFRIGERATOR KENMORE 106.536323 "Checked temps in fridge under food jars. Customer had thermometer sitting on shelf not accurate. Quick temp check 42. Doors had been opened,"
Steve M.
FREEZER FRIGIDAIRE LGHB2867PFHA Icemaker was operating OK upon arrival. Installed new user interface to correct faulty LED lighting on temperature display
Steve M.
WASHER SAMSUNG WA40J3000AW/A2 Xtra large load flashing. Slow fill error. Found loose wiring at water valve. Previous service was out and replace control boards and make repairs to washer. Checked all wiring harness and motor components unit checks OKIf customer continues to have issue with washer spinning out I already advised her that something has to be done with the floor in the homeThree years old located in laundry area
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Icemaker frozen over and broken end cap. Replaced icemaker Sealed iceroom. Adjusted fill tube installed y clip2 yrs old in kitchen.; used 1 DA97-15217D (IMK) from stock
Steve M.
DRYER SAMSUNG DV45K6200EZ/A3 Dryer is making a lot of squeaking noise due to a seized idler pulley. Replaced pulley dryer operating OKThree years old located in laundry Center; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cleaned water valve line set. Unit filling with water properly.If problem persists a new water valve will need to be ordered
Steve M.
WASHER SAMSUNG WA50M7450AW/A4 "Customer getting UR and UL on display. Not spinning out final spin.Checked error codes. Ub in history. Unbalanced error. Previously installed mems sensor. 2nd servicer repalced sensor, main control, shifter and shocksSpoke to Tina @ LoweÕs service advantage. Unit is uneconomical for repair. Will contact customer in 24/48 hours."
Steve M.
RANGE FRIGIDAIRE FEB24S2ASV "Control panel will not power on, needs replaced12 yrs old wall oven in kitchenAutho #HBW 204348652009 Diego; ordrng 1 318185329 (clock white es100)"
Steve M.
DRYER WHIRLPOOL WED7300DW0 Dryer is constantly leaking water from steam nozzle and dryer. Need new water valve. Water damage to customers ceiling in kitchen‘s. Photos attached; ordrng 1 W11168813 (VALVE)
Steve M.
WASHER WHIRLPOOL WTW8500DC0 "Washer will not spin out loud grinding noise. Found that clutch simile went bad and damaged rotor assembly. Replaced both parts unit is operating properly and ran through factory calibrationTwo years old in laundry closet; ordrng 1 W10754161 (motor rotoR. (TS)), used 1 W10734521 (CLUTCH) from stock"
Steve M.
WASHER GE GTW680BSJ5WS Water valves leaking filling tub.; ordrd 1 WH13X26637 (WATER VALVE )
Steve M.
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA Freezer not cooling. Error 71E. Con tact and Sampson tech-support need to install a filter dryer and check for leaks; ordrng 1 XXXX (DYE DRYER)
Steve M.
DRYER SAMSUNG DV42H5200EF/A3 Crack in dryer drumThree years old located in laundry room; ordrng 1 00000 (DRUM ASSEMBLY )
Steve M.
DRYER AMANA NED4655EW0 Unit not heating nor advancing timer. Installed new timer dryer is working properly. Four years old located in laundry roomDavid @warrentech 6743288 autho; ordrng 1 W11043389 (timer. (TS))
Steve M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Unit not cooling. Entire evap frosted over. ; saved tckt
Steve M.
REFRIGERATOR MAYTAG MSB27C2XAM00 Refrigerator is not producing ice. Tested and ran through diagnostics need to replace icemaker optics test good; rqstng P&A on 1 W10251076(MARCONE) (icemaker) and 1 W11088499(MARCONE) (CONTROL (CORE))
Steve M.
WASHER LG WM3270CW Leaking water from main tub to pump hoseNeed to correct vent hHose as well; ordrng 1 4738ER1002A (TUB TO PUMP)
Steve M.
MICROWAVE FRIGIDAIRE FFMV164LSA "installed high-voltage transformer and fuses, units sparked from magnetron making a loud humming noise. Contacted AHS for additional parts. unit is being put into replacement options. do not order partsLabor auth. 107TSTL. Replacement options; ordrng 1 5304464072(DO) (magnetron)"
Steve M.
DISHWASHER ELECTROLUX EW24ID80QS0A Part defective; saved tckt
Steve M.
RANGE FRIGIDAIRE FFEH3054USA "RR element popped and sparked. ; ordrd 1 316436000 (switch,infinite sm) and 1 318178110 (element,surface)"
Steve M.
WASHER WHIRLPOOL WTW5500XW1 "Pressure sensor fault. pump is continuously running, damaged due to main board failure. Need board and pump5 yrs old main laundry area; rqstng P&A on 1 W10276397 (pump) and 1 W10392998 (cntrl-elec)"
Steve G.
DISHWASHER FRIGIDAIRE LGID2475QF6A Installed new right cosmetic strip
Steve G.
DRYER KENMORE 417.6172351 Customer states that the unit is not turning and was making a screeching noise. Installed new rear bearing kit. Cycled; pckd up 1 5303281153 (bearing kit-rear)
Steve G.
REFRIGERATOR WHIRLPOOL WRS321SDHW Customer was getting plastic pieces in her cups. Found that pieces of the ice container was cracked and falling into the ice. Installed new ice container. ; pckd up 1 WPW10558424 (ice-contnr)
Steve G.
WASHER MAYTAG MVWB755DW0 "Customer staters that the unit Is not washing. Found the wash plate teeth were striped out. Installed new washplate, cycled. ; pckd up 1 W10902814 (washplate)"
Steve G.
REFRIGERATOR MAYTAG MFI2569VEB3 Install new display assembly installed new I shoot assembly cycle test OK
Steve G.
REFRIGERATOR GE TFX25JRBB WW "Spoke to Jennifer at HBW. They did cover ice container. Due to where the customer lives and where the ice container is being install, the customer ask if we could drop it off in Miamisburg and not Mason. It’s a 40 Min drive for him and he is not living at the residence. Drop off at 1888 Sally circle. In Miamisburg. Autho 642248582131; pckd up 1 WR17X4312 (bucket&auger)"
Steve G.
WASHER SAMSUNG WF520ABP/XAA Customer unit is not spinning. Found that the tub support is out. Verbal est to customer was 1100 to 1200. Customer is not repairing the unit.
Steve G.
WASHER MAYTAG MVWB835DW3 Customer is getting an Error code of LF. Check hoses and check ok. Load test the unit and found the water valve was bad. Installed new valve. ; pckd up 1 W110966 (WATER VALVE)
Steve G.
RANGE SAMSUNG NE59M4310SS/AA Installed new front right large burner installed left rear and right rear small burners and installed new infinite switch cycled unit did show customer test OK
Steve G.
DISHWASHER MAYTAG KUDC210S0 Customer states that the unit had an awful odor on the first time using the unit. Filled up unit and unit did start to was fine. Tried several cycles and did notice that the water in drain was filling up the sink. Customer did put some cleaner in the dishwasher to mask the odor. Due to that the unit is over sudsing which may create a leak. From the door. Timer knob is slightly off but unit is ove 50 years old and parts are no longer available.
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed new freezer light. Spoke to techline and they advised if the freezer light does not work install freezer light and the refrigerator lights came on. Return board.
Steve G.
WASHER WHIRLPOOL WTW8900BC0 Installed new pump assy. Cycled unit test ok.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Customer states that the unit is loud. Found ice build up around the evap motor. Clear up ice and made an adjustment to the fan bracket.
Steve G.
REFRIGERATOR SAMSUNG RF263TEAESGA/AA 01 "Customer states that the lower was not working. Installed new ice maker, cycled unit test ok. ; pckd up 1 DA97-07603B (ICE MAKER )"
Steve G.
DRYER SAMSUNG DV40J3000EW/A2 01 Customer states that the unit is not drying properly. Installed new thermistor cycled unit. Also advise the customer to have the house vent clean out again. Did pull out a had full of lint from the wall. Check outside and did not see any air flow. ; pckd up 1 DC32-00007A (thermistor)
Steve G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Customer states that the unit is not cooling. Found that the unit showed that the no cooling button was on. Hit the cooling off button unit did start up.
Steve G.
REFRIGERATOR HAIER HA10TG31SS Unit is getting power to the compressor the compressor was extremely hot but locked up unit also as an R 500 technician called Bender due to the size being a 10 ft.³ refrigerator as well as we do not work on our 500 they are not repairing the unit and put in the unit into options
Steve G.
RANGE - ELECTRIC SAMSUNG NE595R0ABSR/AA "Customer states that the oven is not heating up. Did see that the broil element was broken. Removed the back and check the bake element as well, and that wasn’t good either. Broil element is NLA With just the relay board and bake element customer verbal est was around $500. Customer is not going to repair."
Steve G.
DISHWASHER FRIGIDAIRE PLD2850RDC2 Installed new door latch test OK also customer had a screw for the mounting bracket was off tech installed new screw
Steve G.
DISHWASHER WHIRLPOOL WDF320PADW3 Installed new sump assembly low test unit check OK
Steve G.
WASHER GE GTW330ASK1WW Spoke to Cindy who authorize 175 laborMyrlende at NEW . Advised to her that the tub bold was seized to the transmission shaft she put the unit into buy out
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Customer states that the unit is making noise. Customer is having upper ice maker issues. Noticed several spots on the outside of the ice room of ice build up. Ice room is not going into defrost.
Steve G.
LAUNDRY CENTER GE GTUP270EM4WW Customer states that the unit is loud in spin and drain . Load test the unit several times. Unit did check out ok. Unit was with the house when the customer purchased the unit.
Steve G.
REFRIGERATOR SAMSUNG RF4287HARS/AA 01 "Customers unit is not dispensing ice. Remove the display panel and noticed that the paddle to the ice switch was missing. Customer is going to repair unit himself. Did give customer part number, and information how to get one locally. DA97-08518D display with paddles."
Steve G.
DISHWASHER KITCHEN AID KUDE70FXSS6 Customer states that the unit is not filling. Found debris around the float switch holding it down. Clean up and cycled unit several times.
Steve G.
DRYER SAMSUNG DV45K7600EW/A3 01 Customer states that the unit makes a squealing noise when in use. Found the left rear roller was not moving. Replace the shaft and roller. Did notice front left roller was moving slow. Removed and was able to clean that roller up. Cycled test ok. Clean out the base of the unit. ; pckd up 1 DE7523 (ROLLER )
Steve G.
WASHER SAMSUNG WF350ANW/XAA "Customer states that the unit is banging. Found that the unit needs a tub job. Verbal est of $1100-$1200. Customer is not going repair the unit, Front and rear tub, spin basket, stator, rotor and door boot."
Steve G.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Installed new main board. Check heater and fan. Tstok
Steve G.
REFRIGERATOR SAMSUNG RB195BSSB/XAA Customer stater that the unit started to get warm over the weekend. Did find frost build up again in the freezer department. called techline they recommend replacing all of the parts again. Adv that last time out tech did double check all the parts and connections. If everything does look good possible broken wire in the unit.9377513192Joe at AHS Adv that possible broken wire in the cabinet per techline since every thing was double checked. AHS is putting int options. Joe gave autho for trip. 107JEBL
Steve G.
DRYER SAMSUNG DV48J7770EP/A2 Customer states that the unit is not drying. Found that the unit is working find but the customers house bent is blocked. Found a lot of moisture inside of the vent hose. Customer has to install new house vent and check exit.
Steve G.
OVEN SAMSUNG n/a Installed new display and new main board cycled unit test OK
Steve G.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Customer had an error code that was not on the list. Installed new main board and display. Plug unit in and cycled.
Steve G.
REFRIGERATOR BOSCH B21CL80SNS Install new icemaker and main board per tech line cycled test OK
Steve G.
MICROWAVE LG LMV1762ST/01 "Customer states that the unit is not heating. Unit was working fine. Customer was cooking at the time when the unit stop working. Customer spoke to vender and they are going to replace.Customer needs MAGTUBE,diode and CAPICATOR."
Steve G.
WASHER SAMSUNG WF56H9100AW/A2 Install new pressure switch cycled unit test OK
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA "Customer states that the unit not holding temp. Check the evap and the evap was frosted up and check damper door and could hear the fan. Unit is making ice and did a water test with digital thermometer, put digital meter in the unit and let run for a while. Everything did check ok."
Steve G.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA 02 Customer states that the unit is not cooling and icing up. Customers unit is not going into defrost mode. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (EVAP COVER WITH FAN REFRIGERATOR SECTION) and 1 3333 (HEATER REFRIGERATOR SECTION)
Steve G.
DISHWASHER JENN-AIR JBD8000AWS0 "Customer just had the unit installed, it was a floor model. Unit fills and does not wash; ordrd 1 WPW10418332 (pump&motor)"
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2740PE8A "Customer states that the ice maker was not filling. Installed new fill tube and user interface control. Cycled unit test ok. ; ordrng 1 5303918860TS (FILL TUBE KIT), pckd up 1 242058229 (user interface)"
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 01 Customer states that the unit is loud in spin. Tilt the unit back and found that he unit gearcase is leaking oil all over. ; rqstng P&A on 1 1111 (CENTER SILVER CAP ON WASH PLATE) and 1 2222 (STATOR) and 1 3333 (ROTOR) and 1 4444 (GEARCASE) and 1 5555 (RPS SENSER) and 1 6666 (CLUTCH)
Steve G.
RANGE GE CGS990SETSS Customer state the unit had a smell burn. Found that the upper door switch melted.. . 4. Years old. In kitchen; ordrng 2 GEWB24K10068 (DOOR SWITCH )s
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 13 Customer states that the unit is not making ice and has build up. Customer needs new icemaker upgrade and kit; rqstng P&A on 1 DA81-05595A (SEALANT) and 1 DA82-02367A (CLIPS) and 1 DA97-13718C (ICE MAKER )
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Customer states that the unit was worked on 2 days ago by another company. They came back out and told the customer they didn’t know and to call the home warranty company. WPW10873791 ice maker WPW11035841 main board dual water valve. ; rqstng P&A on 1 WPW10873791 (ICE MAKER ) and 1 WPW11035841 (MAIN BOARD ) and 1 WPWPW10341320 (WATER VALVE )
Steve G.
REFRIGERATOR GE TFX25JRBB WW Customer states that ice is coming out with rust. Ice container. Wr17x4312Jennifer at HBW approved the repair
Steve G.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Customer states that the unit freezer handle fell off. Found that eh handle bracket on the left side was broken. .Plus the customer has ice maker issues as well. ; rqstng P&A on 1 1111 (FREEZER DOOR SS) and 1 DA81-05595A (SEALANT) and 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER )
Steve G.
DISHWASHER WHIRLPOOL WDT710PAHW1 Customer states the the unit is not turning on. Check power to the main board and is getting power. ; rqstng P&A on 1 W11116422 (panel-cntl) and 1 W11306302 (cntrl-elec)
Steve G.
RANGE FRIGIDAIRE RE-97-BK Customer states that while cooking the lower oven got extremely hot and saw sparks. Tech check both upper oven and lower oven. Customer needs upper oven and lower thermostat and lower oven bake element. Unit is 50 years old in the kitchen. ; rqstng P&A on 1 1111 (UPPER THERMOSTAT) and 1 2222 (LOWER THERMOSTAT) and 1 3333 (LOWER BAKE ELEMENT)
Steve G.
MICROWAVE FRIGIDAIRE FGMV176NTF Customer states that the unit is dead. Found that secondary switch was bad and that the holder was cracked. Installed new holder and switch . Load test. ; ordrng 1 FR5304509457TS (SWITCH HOLDER) and 1 FR5304509460TS (SWITCH)
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 06 Customer just had new ice maker installed. Ice maker was working great for several days then the ice maker stop. Customer hit the reset button and did not get any ice . Tech installed new ice maker. Cycle. Defective new. ; ordrng 1 DA97-15217BTS (ICE MAKER )
Steve G.
WASHER WHIRLPOOL WTW8900BC0 Customer unit is not pumping out correctly. Remove pump and customer needs pump assy tech order part and schedule for Thursday ; ordrd 1 WPW10409079 (pump-water)
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Mike techline Customer states that the unit is making loud fan noise. Per techline add screws to the back tabs. RTV entire cover. After talking to the customer he is going to call manufacture to see if they will cover. Customer does need to shut down for to days prior. 12990529 screws. 3.29.; ordrd 2 12990529 (SCREWS)s
Steve G.
MICROWAVE FRIGIDAIRE LFMV164QFA Customer states when she is done cooking the unit will beep and display 000Power to unit and the unit did come on and go off. ; rqstng P&A on 1 FR5304499541 (CONTROL ASSY) and 1 FR5304509457 (LATCH HOOK) and 1 FR5304509458 (SWITCH)
Steve G.
RANGE WHIRLPOOL RBD305PDQ14 Customer states that the unit will not start or display is out. Unit is 15-16 years old and in the kitchen. ; ordrng 1 WPWPW10438751 (CONTROL NLA)
Steve G.
DISHWASHER KENMORE 665.14043K015 Customer states that the control is jumping around and that it is not letting the customer control the buttons and the soap dispenser intermittently opens.; rqstng P&A on 1 W10195309 (display) and 1 W10473199 (cntrl-elec)
Steve G.
REFRIGERATOR KITCHEN AID n/a Customer states that the hinge cover is cracked and sensor is not engagingInstalled new left hinge cover; pckd up 1 W11199487 (cover)
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Denny techlineCustomer states that the refrigerator section the lights are flashing as if there was a strobe light tech pre-ordered parts after talking to tech line; ordrd 1 W10830288 (cntrl-elec) and 1 W11205083 (module)
Steve G.
RANGE SAMSUNG NE59M4310SS/AA Customer has several burners out and one switch out.Spoke to Arnold ticket # 4150686746; ordrng 1 1111 (LEFT REAR SMALL BURNER) and 1 2222 (RIGHT REAR SMALL BURNER) and 1 3333 (FRONT RIGHT DUAL BURNER) and 1 4444 (RIGHT REAR SWITCH)
Steve G.
REFRIGERATOR MAYTAG MFI2569VEB3 Customer states that the display sometimes shoes and doesnÕt show. . They have to get ice out and the display will come back on or open and close the door. For it to come on. ; rqstng P&A on 1 WP67006294 (ICE CHUTE) and 1 WPWP13005703B (DISPLAY BOARD)
Shawn H.
RANGE WHIRLPOOL WFG320M0BW2 "Checked unit over and found igniter pulling low amps and oven temp sensor out of range. R placed both and ran to test. All ok. Unit heats to 350 fine with no issues. ; used 1 W11176454 (IGNITER ) from stock, pckd up 1 W10181986 (sensor)"
Shawn H.
WASHER ROPER RTW4440XQ0 Installed water valve and ran to test. All ok.
Shawn H.
REFRIGERATOR GENERAL ELECTRIC GFE29HSDDSS Installed all provided parts and ran to test. All ok. Old fan was still running and temps where in normal range.
Shawn H.
WASHER WHIRLPOOL ESC8245AN0 "Checked unit and found poor agitation due to worn dog agits. Replaced dog agits and ran to test. Unit Fills, agitates,drains, and spins fine. All ok. Please mail out invoice. ; used 1 80040 (DOG AGITS) from stock"
Shawn H.
REFRIGERATOR WHIRLPOOL n/a "Checked unit over and found compressor going into thermal overload. Compressor is very hot to touch. Unit does not have a model/serial tag. Where tag should be it is gone. Outlet that unit is plugged in to is cracked. I advised customer to have outlet replaced. Unit in kitchen and about 15 years old. Collected $100.00 deductible by cash. Called 210HBW to inform them of missing tag and diagnosis. No repair, putting into replacement options. Authorization for diagnosis 364146158624."
Shawn H.
ICEMAKER SAMSUNG RF28HFEDTSR/AA Installed new gasket. Tested freezer ice maker. Unit would cycle but won’t fill. Found fill tube frozen. Thawed tube and checked for voltage. Have 12vdc to tube heater. Connection was loose when I first inspected. Fill tube ohms are good. Fill tube defrost heater connection was loose. Ran cycle but unit still won’t fill. Installed new ice maker and ran to test. Unit fills fine now. ; used 1 DA97-07603B (IMK(PW)) from stock
Shawn H.
RANGE GE JRS06BJ3BB Installed all provided parts. Door closes fine. All ok.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFFC20M4TW "Unit is in a trailer and runs on a generator. Customer plugged unit in before I arrived and had been running for maybe an hour. Checked over. Temp controls are good, compressor is running and ohms out good. 6 ohms, 4 ohms, and 10 ohms. Not going into thermal overload. No signs of leaks or oil in compressor area. Back wall is warm from condenser, evap area is cold to touch. Advised customer to run 24 hours and checked on temps. If unit does not cool there is a possibility of a Freon leak in the condenser or evaporator. If there is these are non repairable."
Shawn H.
WASHER WHIRLPOOL WTW8600YW1 Checked unit over and found bearings causing noise. Shocks are worn causing unit to read ul. Unit would need bearing kit and shock set. Customer to think over repair and call in if proceeding with repair.
Shawn H.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA Installed all provided parts and ran to test. All ok. Unit will be within normal temps in 24 hours.
Shawn H.
RANGE FRIGIDAIRE FEFLMC55FCC Installed all provided parts and ran to test. All ok.
Shawn H.
DRYER GE GTD75ECSL0WS "Installed main control and ran to test. All ok. Unit powers up, tumbles and dries fine."
Shawn H.
DISHWASHER MAYTAG MDB8949SBM0 Installed all provided parts and ran to test. All ok. No leaks and all functions work on the touchpad.
Shawn H.
DRYER MAYTAG MEDB850WQ0 Installed all provided parts after clearing unit of lint. Ran unit to test. Unit heats fine now. Advised customer to run on a one hour timed dry on high heat to burn off packaging oil.
Shawn H.
COOKTOP JENN-AIR JGD3536GS00 Installed part provided by Whirlpool and ran to test. All ok. Blower works on all speeds.
Shawn H.
REFRIGERATOR GE PFSF6PKWBBB Installed all provided parts and ran to test. All ok. Advised customer to dump first full ice bucket. Please mail out invoice.
Shawn H.
DISHWASHER KITCHEN AID KUDC10IXWH1 "Checked unit and found float switch stuck in full position. Float switch was stuck due to calcium build up around plunger. Cleared float switch of calcium build up and ran unit in rinse only to test. All ok. Unit fills, washes, and drains fine now. Advised customer to run vinegar through to help with build up."
Shawn H.
RANGE GE CGS990SET4SS Customer states that unit will heat then the gfci outlet to the right of the range trips and unit shuts down. Range is on same circuit as gfci outlet. Preheated range to 350 to test. Unit tripped gfci after 2 minutes of run time. Plugged unit into extension cord and ran on another circuit. Unit preheated for about 2 minutes then tripped another gfci breaker on a separate circuit. Ran unit a third preheat cycle on a separate non gfci outlet in dining room. Unit preheated fine on non gfci circuit. Issue is with gfci outlets. Advised customer to have electrician inspect outlets.
Shawn H.
REFRIGERATOR MAYTAG MZD2766GEQ Installed all provided parts and ran to test. All ok. Advised customer to dispose of first full ice bucket.
Shawn H.
WASHER FRIGIDAIRE FWS235RFS6 Laundry room 18 years old. Checked unit and found when in drain it backs up into the tub and toilet. Isolated washer from plumbing by draining unit into a 5 gallon bucket. When isolated the unit drains fine. Issue is with customers plumbing. Advised customer to have plumber inspect.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2322MWD Installed all provided parts and ran diagnostics to test. All ok. Damper opens and closes fine. Fresh food temps will be normal within 24 hours.
Shawn H.
REFRIGERATOR SAMSUNG RS25J500DSG/AA Installed all provided parts. All ok no more noise.
Shawn H.
WASHER FRIGIDAIRE FFTW4120SW1 Installed all provided parts and ran to test. All ok unit spins out fine now.
Shawn H.
DRYER SAMSUNG DV50K8600EV/A3 Checked unit over and found it only getting 120v. Unit isnÕt getting proper voltage to allow it to heat. Advised customer to have electric inspected.
Shawn H.
RANGE WHIRLPOOL WFE515S0EW0 Installed all provided parts and ran to test. All ok. Rf burner operates as it should and temps are correct in oven.
Shawn H.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Checked unit and found defrost drain tube loose at back of cabinet. Resecured drain tube. Ran water down tube to test for leakage. No more water leaks. No leaks from water valve. All ok.
Shawn H.
DISHWASHER BOSCH SHSM63W52N/11 Installed all provided parts and ran to test for leaks. No leaks present. Customer to run load and monitor for odor.
Shawn H.
WASHER WHIRLPOOL WTW5000DW1 Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER WHIRLPOOL LSR7233BQ2 Installed all provided parts and ran to test. All ok. Unit spins/drains fine now. ; used 1 80040 (DOG AGITS) from stock
Shawn H.
DRYER WHIRLPOOL WED4815EW1 Checked unit and found thermal fuse for exhaust shorted open. Cleared unit of lint and replaced fuse. Ran to test. All ok. ; used 1 3392519 (FUSE) from stock
Shawn H.
REFRIGERATOR FRIGIDAIRE FRT8G7HB0 Checked unit and found water leak is from the defrost drain pan overflowing. Unit is a hot wall condenser and does not have a condenser fan to help evaporate water. Water is overflowing defrost pan because unit is running constantly. Door wonÕt close fully because lower hinge is sagging. Hinge sags because door frame where the hinge mounts to is rusted and allows hinge to sag. Door not closing fully is what causes unit to run constantly and pan to overflow. The rusted door frame is not a repairable issue. Unit would need a new cabinet to fix. Unit is in kitchen 12 years old. Called AHS to give diagnosis. Authorization number 206KABL
Shawn H.
REFRIGERATOR FRIGIDAIRE FRT18G6JB2 "Checked unit over and found weak cooling in unit. Pulled evap cover and frost pattern only extends up the evaporator a third of the way at most. Checked by compressor for signs of leaks. Possible leak found by condenser. Would need to install dye drier to check for leaks. If unit has a blockage it would need the evaporator, dye drier, and compressor. Unit is 10 years old in kitchen. Cost of repair is more than unit was purchased for. Not economical. ; rqstng P&A on 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5304507765 (compressor kit)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2614QE0 Checked unit over and found ice bucket auger broken free from front of bucket. Cycled ice maker to test. Ice maker is good. Issue is with dispensing. Cubed/crushed options work properly. Unit needs ice bucket. Unit is 5 years old in kitchen.; rqstng P&A on 1 241860803 (ice container asm)
Shawn H.
RANGE - GAS GE C2S980SEM1SS Unit needs 2 knobs. Knobs are cracked and slipping on shaft of valve. Valves are ok. ; ordrng 1 WB03K10265 (gas range knob - sta) and 1 WB03K10266 (range knob - stainle)
Shawn H.
FREEZER FRIGIDAIRE MFU12M0BW4 Checked unit over and found door gasket sagging at bottom and rolled on the right side. Door gasket needs replaced. Advised customer that this unit does not have an auto defrost setting and will accumulate frost on the shelves over time. Advised customer on how to defrost unit yearly. Unit is 21 years old and in the garage. ; rqstng P&A on 1 3206240 (DOOR GASKET)
Shawn H.
WASHER ROPER RTW4440XQ0 "Checked unit and machine won’t fill with cold water. Tried hot water setting and unit fills. Valve getting voltage but won’t open. Unit needs valve assembly. Picking up part and squeezing in tomorrow. ; ordrng 1 W10144820 (valve,water)"
Shawn H.
WASHER SAMSUNG WA45H7000AW/A2 "Checked unit over and found inner spin basket out of round. Causing vibration, noise and burning smell. Spin basket rubbing against tub ring causing burning odor. Basket is tight to transmission shaft, base is even on all sides when spinning by hand. Unit needs inner spin basket, wash plate, and tub ring. ; rqstng P&A on 1 DC97-16968E (TUB RING) and 1 DC97-16990H (SPIN BASKET) and 1 DC97-18154A (WASH PLATE ), states that autho needed"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2322MWD Checked unit and found low air flow through damper. Pulled damper to inspect. Found frost build up in air duct between the freezer and fridge. Thawed out frost and air flow improved. Frost build up is due to a torn freezer door gasket allowing warm air and moisture in. Unit needs freezer gasket. ; ordrng 1 241786004 (gasket)
Shawn H.
DISHWASHER BOSCH SHX3AR76UC/22 Spoke with customer and going to preorder a drain pump. Customer stated that after board was replaced unit drained fine on the first couple cycles then stopped. Pump is dropping out. ; ordrng 1 611322 (lid) and 1 631200 (drain pump)