Cindy - Washington Township, OH
Prompt, pleasant service
"Louprasong - Beavercreek, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Susan - Springfield, OH
We expected to have to wait 3-4 days for the part needed to fix our refrigerator, and Brad called ack within 2 to install the part.
Elizabeth - Jamestown, OH
Tracey - Huber Heights, OH
Thank you for fixing my washer! I’m so glad to have it fixed!
Couch - Dayton, OH
While the serviceman was wonderful, he was not able to fix my problem. Evidently my dryer vent needed to be cleaned out and he is not able to do this. This is not his fault, but as a customer I now have to pay an additional fee to have a dryer vent person come out. It seems that you might want to partner with a company that could service both of these issues when related to a clothes dryer.
Bill - Springboro, OH
Great repairman. give him a raise...
Gary - Franklin, OH
Greg - Springboro, OH
Wish we had you guys all the time
Shawana - Dayton, OH
Efficient and Friendly
Carol - Eaton, OH
Hutch is the best. Knowledgeable, and well equipped to efficiently solve problems with home appliances.
Will do business again!
Beth - Troy, OH
Washer Repair - This is the first time that I've used this company and will definitely use them for any future needs. Steve contacted me the evening before my scheduled service to let me know when he planned on arriving and again the next morning with an update. He assessed the problem and we determined that it wasn't cost effective to repair the washer. He was very knowledgeable and told me quite a bit of information about the newer model washing machines, what I would probably like and dislike based on my needs/usage, and what to look for in purchasing a new one. It was much appreciated!
Great service and response.
Barnhart - West Alexandria, OH
Unit is working fine. Thank you for the prompt service.
Walter - Dayton, OH
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin or Chris at the office to talk further about your experience. 937-252-3200.
Very professional, polite and great work
Gary - Franklin, OH
Steve was very professional and area cleaned up and did a great job
Mike/ - Springboro, OH
Steve is exceptional. Extremely knowledgeable, always on time and professional.
Great service and no complaints
Catherine - Springfield, OH
Wonderful service and fair price
Phillip - Eaton, OH
On time. Very courteous. Explained tips on how best to get the best out of our Frigidaire dishwasher. Explained what problem was with dishwasher and how he fixed it. Advised us to call if any further problems with Frigidaire appliances. Was excellent.
Mike - Vandalia, OH
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Deborah - Springfield, OH
Bill - Springboro, OH
Steve is a very good technician with the right customer attitude!
Our Service Technician was knowledgeable & considerate. Extraordinary Service!!!
Smear - Kettering, OH
We would recommend Authorized Service to anyone!!
Carol - Eaton, OH
Shaun kept in touch regarding arrival time which is very helpful. His service was great and solved the problem quickly and efficiently.
Greg - Springboro, OH
We have had Steve before and he is by far our favorite out of all the service techs we have had sent to our house by Lowes.
Gerald - Englewood, OH
We recommend it to anybody but need your service
Jeff - Waynesville, OH
Steve was very professional and knowledgeable. A very nice guy, easy to talk to. He replaced my ice maker and dishwasher motor in quick time. I’ll definitely use Authorized Service again!
Less than 30 minute fix
IS - Dayton, OH
The maintenance guy came well-prepared with all the parts and some extra parts just in case the issue was not the same issue he came for so he diagnose the issue and found the problem and it was I want to say 15 minutes and he was gone because he fixed it! Friendly and efficient!
Karri - Springboro, OH
Steve did an excellent job and performed the service call in an extremely timely manner.
Service Excellent. Frigidaire Refrigerator not so much.
Joseph - Lebanon, OH
Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.
Great repair experience
J.R. Wurz - Lebanon, OH
Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!
Judy - Xenia, OH
Great. No complaints.
Hulsman - Dayton, OH
Technician gave us our options and, when asked, offered his opinion.
Awesome job thanks !
Travis - West Alexandria, OH
Ray - Middletown, OH
Great service, Robin was very helpful, polite and provided great alternative to our need.
Zafar - Dayton, OH
Honest and Professional
Erica - Liberty Township, OH
Steve did a great job keeping me in the know of what was going on during our washing machine repair. He was very professional. He called ahead of time to confirm his arrival, cleaned up after himself, and was very honest and knowledgeable.
Michael - Dayton, OH
Great very professional and answered all my questions.
Kenneth - Bellefontaine, OH
Steve was efficient in his repair work, and by communicating with us in a timely manner after we called about the issue
He knew just what to do, had no problems, great service.
Terri - Dayton, OH
I got scheduled, got my call and service just as I was told to expect.
Great and speedy service.
Marilyn - Bellefontaine, OH
Steve was very knowledgeable and got the job done in a hurry. He was able to get parts quickly and did an excellent job.
Not so happy with service.
Warren - Springfield, OH
Repairman said problem was low water pressure. Not the case at all. He left and I had to call in to have him come back. Plumber checked and there was plenty of water pressure. Repairman replace parts and problem solved.
Liana - Dayton, OH
Great diagnostic service
Kevin did a awesome job.
Steve - Bradford, OH
The washer is working great thank to Kevin & the company.
Very nice technician and service
Denis - Troy, OH
Good courteous clean service. Only negative comment was that we did not get communications as to when the ordered part would be received and available for return visit for install and completion of job.
Black - Xenia, OH
Great and Professional Service!!!
Linda - Piqua, OH
Technician always alerted me via a phone call when he was on his way. Diagnosed problem quickly and repaired as soon as parts came in. Very Satisfied with this technician!
Dale - Springboro, OH
Very easy process and good results.
Fox - Troy, OH
Service was quick yet efficient! I was very satisfied with my experience, would use and/or recommend your services again!
Robert - Clayton, OH
I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.
William - Yellow Springs, OH
Tschanz - Springboro, OH
Russell - Troy, OH
The service Tech was extremely knowledgeable and very friendly helpful I hope everybody gets a service person as great as the one we had
Prompt service, friendly employees.
Ron - Franklin, OH
Steve was very knowledgeable and helpful in solving our ice maker and drawer problem
great service... honest impression
Connor - Dayton, OH
Mr Robertson was punctual and finished his evaluation within a short period of time. He discussed options with me and gave me what I thought was an honest opinion of the situation
"Baumgardner - Wilmington, OH
Steve was very thorough and professional. Told us everything that was wrong and how it was fixed!
Steve provided great service
Mark - Lebanon, OH
Parts took a very long time to come in but Steve was very professional and did an excellent job
Martinez - New Carlisle, OH
Elinor - Dayton, OH
Very nice, professional and knowledgeable!
Walt - Dayton, OH
On time. Professional.
Tina - Dayton, OH
Tech explained what he was doing, an was very nice gentleman
Mike - Greenville, OH
Was able to resolve problem quickly
Robert - Waynesville, OH
STEVE IS A GREAT GUY AND A FABULOUS SERVICE TECH!
Wurtna - Dayton, OH
Problem located quickly
Reasonable price and great service!
Erin - Vandalia, OH
Fast scheduling time. Able to repair dishwasher at a reasonable price. Same great experience as I have had in the past, so I would totally use them again!
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
Pete - Dayton, OH
Steve did a great job trouble shooting.
Rebecca - Waynesville, OH
very competent service tech, credible analysis of problem
Sandra - Centerville, OH
Help when needed
Susan - Lebanon, OH
Very good professional service
Stephanie - Arcanum, OH
Timely, professional and fixed the problem. Thank you!
William - West Chester Township, OH
Good tech very polite and helpful thanks
Service was outstanding
Don - Miamisburg, OH
Tim represented himself and his employer well. After turning on the dryer for a few seconds, he knew what needed to be done, before I knew it he was done and out the door!
Nancy - Springfield, OH
Steve..excellent job overall!
Aldrich - Springboro, OH
Dawn - Bradford, OH
The repairman was very professional and friendly.
Courteous and professional
Cheri - Dayton, OH
Barb - Huntsville, OH
good service. Knowlegable &couteous tech
Thomas - Miamisburg, OH
Knowledgeable and professional
Susan - Dayton, OH
Tim was professional, prompt, helpful and fixed the problem. I appreciate his help.
Need a new washer
Kimberly - Washington Township, OH
Well these guys have been to my house twice in the past 3 weeks and the washer still is NOT WORKING PROPERLY. Water runs for hours and hours. I have to stay there and watch it. Then I put it on spin. IS LOWES GOING TO PAY MY WATER BILL??? This washer needs replaced NOW
Response from Authorized Service:
I apologize your washer is still not operating correctly. If you could please give us a call at the office, we will be happy to speak with regarding the next step for the washer. Our phone number is 937-252-3200. Just ask for Robbin! Thanks so much for letting us know!
Jon - Jamestown, OH
Prompt, courteous and techically competent.
Theresa - Dayton, OH
Richard - Dayton, OH
Ora - De Graff, OH
Very nice man. Seems knowledgeable. Would recommend him
Service call - 55 Deer Trail
Orr - Springboro, OH
The service rep - Steve - was very polite & professional
Joann - Tipp City, OH
fridge wasn't getting cold
Dawn - Urbana, OH
Steve was very fast at getting it fixed! he was very nice and helpful! Great job!
Andrew - Union City, OH
Kevin did a great and timely job he wasn’t able to fix it but was very very helpful with our next steps and what to do.
Jennifer - Dayton, OH
Ryan - Versailles, OH
Miracle for me
MM - Dayton, OH
Always kept me in loop about what was going on. They answered my questions and very professional. They resurrected my dishwasher when another company tried to xxxx me. Thank you so very much.
Scott - Eaton, OH
Lisa - Eaton, OH
Shawn did a wonderful job explaining what was going with my washer and fixed it in a timely matter.
Ruth - South Vienna, OH
He went straight to problem and had it solved in less than 5 minutes
Leonard - Dayton, OH
Fast, friendly, and knowledgeable service
Angie - Saint Paris, OH
Steve was very polite and went right to work on the task at hand. He told me information along the way and gave me ideas to try if I thought the refrigerator gasket was not sealing properly.
Carla - Trotwood, OH
They were fast and productive
Suzie - Bellefontaine, OH
Ray - Middletown, OH
He is very professional and knowledgeable
Fred - Greenville, OH
Repairs were done quickly.
Tina - Brookville, OH
Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.
Only One I Trust for My Samsung Fridge!
Fiely - Dayton, OH
Received great service from Steve. He was knowledgeable and personable. He gave me an honest and much appreciate opinion on repairing versus replacing and that is a rare find these days. Exceptional service and plan to use him on any future issues I have with my Samsung refrigerator.
Bonnie - Eaton, OH
My service guy was super nice and explained everything and showed me what he found. He was thuro with checking my dryer. I really appreciate that they helped me with the time of which i needed my service. I would like them put on my acct for future needs if they arise.
Service Tech a five star also.
Barbara - Franklin, OH
Denise - West Carrollton, OH
Excellent service!! Tim was on time and professional.
Jr - Dayton, OH
Not happy. Tech said what needed replaced was general wear & tear issue and is not covered under warranty. The dryer makes more noise now than before.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Tim will be calling you today to talk further about the repair.
Debra - Beavercreek, OH
Tim was very pleasant and knowledgeable. Very respectful. I would recommend him anyone!
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
very helpful young man Jason
Mary - Springfield, OH
Chiney - Middletown, OH
The technician was very professional and on time.
Markchenah - West Liberty, OH
Shirley - New Paris, OH
Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks
Wendy - West Milton, OH
Shawn was very professional, personable, and fixed our washer. We appreciate that he carefully diagnosed the problem and did not cause extra work or expense. I have already recommended your business to someone else. Thank you!
Beverly - Dayton, OH
The technician was knowledgeable and very courteous.
The Day Our ‘Fridge Died
Sonny - Dayton, OH
After expending two service calls, and lots of physical effort in installing a new ice maker, Kevin declared our 30-year-old Kitchen-aide refrigerator a lost cause. Internal wiring problems precluded returning the unit to full and effective service. Can’t say enough good about the service he provided on our behalf.
Chris - Mechanicsburg, OH
Service was professional And most importantly repaired correctly the first time and on time
Timely, courteous service.
Denis - Troy, OH
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Carol - Eaton, OH
Joel - Tipp City, OH
Lawrence - Brookville, OH
Dawn - Bradford, OH
Great diagnostics but machine wouldn’t act up for him so a repair wasn’t done that day.
Hakes - Dayton, OH
Great Service. Very like-able.
Gary - Centerville, OH
Rebecca - Bellefontaine, OH
Very prompt. Excellent communication! Will definitely use again!
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
Dolores - Dayton, OH
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Sherina - Trotwood, OH
On time timely manner for fix and got straight to the issue
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Robert - Dayton, OH
Ruegsegger - Centerville, OH
Good work but made a mistake that cost me $300.00
Gary - Monroe, OH
Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.
Response from Authorized Service:
I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!
Got the job done
Susan - Tipp City, OH
After one failed visit by a different repairman, Kevin was able to diagnose the problem, order the parts, and return to install them. The frig is now working properly, and I have two thermometers inside to let me keep an eye on the temperature.
Lesa - Lebanon, OH
Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.
Richard - Arcanum, OH
best service ever
David - Beavercreek, OH
Mary - Bellefontaine, OH
The problem was found and quickly corrected. Steve was friendly and kind.
Davis - Englewood, OH
Greg - Dayton, OH
very good service
Nelson - Dayton, OH
Good job/Excellent scheduling for my leaking washing machine.
Harry C. Weldie, 4912 Bofield Drive, Kettering, Oh - Dayton, OH
Tim did a great job and even tightened the hose on the dryer that had come loose. They are not in the most convenient place and he had to lay on top of counters to get to the back of the washer/dryer. He was nice to deal with. Give Tim a big raise! ! !
Lori - Waynesville, OH
Steve was very flexible and worked around our schedule to get our washer working quickly
Gordon - Medway, OH
Chris - Dayton, OH
Needed more work done than you all provide
Corinne - Jackson Center, OH
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Powell - Dayton, OH
Kevin did a nice job.
Vern - Dayton, OH
Great service , on time, quick diagnosis, follow-up was excellent, couldn’t be more pleased with the service we received!
Scott - Bellefontaine, OH
Very nice guy
Dolores - Dayton, OH
Super service super trch
Amy - Springboro, OH
Steve was very knowledgeable and quick with my washer repair.
Kakar - Dayton, OH
Great customer service
Gary - Bellbrook, OH
Tim was thorough and trustworthy
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Tom - Fairborn, OH
Susan - Dayton, OH
Tim was very professional and quick. He knew what was wrong and fixed it perfectly.
"Long - Beckett Ridge, OH
Great service, but even a better person. You are lucky to have Steve as part of your company. Worked fast with fantastic customer service.
Great service, very knowledgable service rep.
Joanne - Dayton, OH
I am very impressed with the service given for the problem with my dishwasher. Tim was very polite and I enjoyed talking with him. He explained the problem so that even I could understand.
Very courteous and knowledgeable
James - Miamisburg, OH
Michael - Englewood, OH
Identified the problem almost immediately and fied it temporariy until he can get a new patl
Linda - Lebanon, OH
Punctual, courteous and a great diagostic repair man!
Quick, friendly and high-quality repair service
Mike H. - Lebanon, OH
Steve was great to work with on our recent dryer service. Highly recommended!
Larry - Dayton, OH
Great Service. On time quick knowledgeable.
Timely and Well Informed Service
Christopher - Dayton, OH
They kept their word
Chris - Sugarcreek Township, OH
I wasn't there, but the sitter said the repairman was in and out and now my washer is fully operational! They promised it would be fixed on a certain date and time and it was! That is fulfilling a promise!
Kerrie - Dayton, OH
Jean - Bellefontaine, OH
Very good service - it was sure evident that Steve was knowledgeable about determining the cause of our problems!
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Joyce - Dayton, OH
Tim was very knowledgeable and fixed the problem quickly!
Jones - Dayton, OH
Diagnosed the problem over the telephone, when the part arrived in the shop immediately responded and fixed the microwave
Kathy - Dayton, OH
Brad came in and quickly and efficiently installed refrigerator door.
Todd - Springfield, OH
Company accommodated my request for date/time of onsite service. Tech notified me the day before of anticipated arrival time and actually arrived a few minutes early. Quickly determined the issue, provided a quote for total cost of time & material and completed the replacement of the part. We were not able to confirm the success of the repair at the time due to an area power outage but was able to test soon after once the power was restored and reported the result to Brad.
Great fast service
Nichols - Dayton, OH
Tim came out to assess my stove that wasn’t working. He was able to to fit me in during a time that worked best for me. Due to my stove being old the part needed was a special order and Tim was able to get the special order part installed within days of the initial visit. Great service!
Gerald - Piqua, OH
Kevin quickly isolated and fixed the issue
Mark - Springfield, OH
Everything was done in a very professional way, Very quick and mannerly.
Mohamed - Kettering, OH
Caren - Casstown, OH
Steve called the evening before the appointment to confirm the date and time. He arrived precisely when he said he would. He was friendly, quick and neat and completed the repair to my satisfaction.
Evans - Dayton, OH
Very knowledgable & great customer service
Alicia - Miamisburg, OH
Professional, polite and quick.
Patricia - Fairborn, OH
Curry - Dayton, OH
Sharon - Kettering, OH
Jackie - Fletcher, OH
They did a good job and were very promt to do the job
Debbie - Dayton, OH
Michael - Englewood, OH
Elma - Jamestown, OH
The service center rep was very good at answering questions and getting me scheduled. The service rep was very courteous and knowledgeable. He answered any questions I had. The return with the part was quicker 5an I expected. I highly recommend the service Rep. He was on time, neat about the work, and left no mess. and he fixed the ice maker. THANK YOU!
Richard - West Alexandria, OH
Awesome service person did great job explaining the problem and what he was going to do to make the repair!
Terrye - Huntsville, OH
William - Clayton, OH
Tony - Troy, OH
Professional and great service. On time and quick to respond
Wulff - Eaton, OH
We didn’t have a major problem but the tech handled it very professionally
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
Not heard from our two repair requests
Laurie - Tipp City, OH
After three visits, we stopped hearing from representatives. We still have two open repair requests.
Response from Authorized Service:
I apologize for the delay in completing your service. I know you spoke to Robbin this morning but if you need anything else or have additional questions, please call the office! 937-252-3200. Thank you very much for your patience as we work to complete your service call!!
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Great Service Awesome Price
Ritchie - Eaton, OH
REFRIGERATOR HAIER HT21TS77SP Found unit not going into defrost mode re-placed defective defrost timer cycled unit stalled evaporator area out cycle test OK; ordrng 1 WR09X29230PWTS (DEFROST TIMER )
REFRIGERATOR SAMSUNG RF263BEAEBC/AA 03 Customer states that the unit in the refrigerator section is freezing her food. Customer actually had an ice tray and the ice was frozen. ; rqstng P&A on 1 1111 (REFRIGERATOR SECTION BACK BALL WITH FAN) and 1 2222 (MAIN BOARD) and 1 3333 (REFRIGERATOR SECTION TEMP SENSOR )
WASHER MAYTAG MHW3505FW1 Customer states the the unit will not unlock and suds error code with no suds WPW11201284 main boardW10448876 pressure switch ; ordrd 1 W10448876 (water level switch) and 1 WPW11201284 (CONTROL BOARD )
REFRIGERATOR KITCHENAID KRFC704FPS00 Tech was not able to get unit icemaker out due to container being stuck once Tech was able to force the ice container out noticed that the rails that the ice container slides onto one was a lot thicker on the left side and the right side was a lot thinner causing the ice container not to come out. The customer has never been able to get the container out need to order left door assembly and ice container. Once Tech did get ice container out installed new icemaker did cycle new Before working on unit didn’t notice the container did have several cracks in the unit on the left side where the molding is a lot larger than the right side; rqstng P&A on 1 WPW10849514 (LEFT DOOR ASSY) and 1 WPW10910401 (ICE CONTAINER )
WASHER SAMSUNG WA40J3000AW/AA Installed all provided parts and ran diagnostics to test. Unit works as it should. All ok
DRYER - ELECTRIC GENERAL ELECTRIC GTDP300EM1WS Installed all provided parts and ran to test.
REFRIGERATOR SAMSUNG RF32FMQDBSR/AA Upon arrival found dispenser u/i inop. Pulled u/i and found loose connection. Re-secured and ran to test. All functions of dispenser work as they should.
WASHER MAYTAG MVWC6ESWW1 Installed all provided parts and ran to test. Still no flow from valves. Rechecked and do not have voltage to valves now. Loosing voltage at the temp selector switch. Unit needs temp switch.; ordrng 1 WPW10248240 (switch-sen)
REFRIGERATOR MAYTAG MFF2558VEB4 In kitchen 9 years old. Found unit cooling but frosted over in freezer. Frost build up is from freezer door not closing fully. Cleared unit of frost and ice. Freezer drawer closes fine now but gasket is damaged as well are fresh food gaskets. End cap for pantry glide is broken keeping pantry drawer open and keeping doors from closing fully. Unit needs end cap and gaskets. Authorization 609CLHL; rqstng P&A on 1 W10436252 (frz door gasket(blk)) and 1 W10874836VP (endcap) and 2 W11368721 (GASKET)s
WASHER FRIGIDAIRE FWX223LBS7 Unit is 19 years old in laundry room. Checked unit and found drive belt broken preventing spin or agitation. Timer has an intermittent dead spot that keeps it from advancing. Unit needs drive belt and timer. 538CLHL; rqstng P&A on 1 131436600 (timer) and 1 134511600 (v-belt)
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF Upon arrival found turn table motor clicking when in use. Gears are slipping against each other. Replaced motor from stock and ran to test. All ok. No more noise and unit heats properly. ; used 1 5304509440 (turntable mtr) from stock
WASHER LG WM3570HWA/01 Door boot ordered wasn’t the correct one. It did not have the ports for the recirculating pump. Installed nozzle and ran to test for leaks. All ok no more leaks on wash down. Did not need or use boot.
WASHER LG WM3050CW Installed all provided parts and ran to test. All ok. Unit spins out fine with no abnormal vibration.
RANGE KENMORE 790.7131971 Installed all provided parts and ran to test. All ok. Igniter glows and unit preheated to 350 with no issues.
REFRIGERATOR FRIGIDAIRE FRT04L5DW0 Customer states that noise was coming from the freezer section. Removed evap cover and found fan making noise. Compressor is running quietly. Unit will needs evaporator fan motor. Model number does not pull up on any sites. This is a compact 4 cubic foot refrigerator. Unit is 10 years old in bedroom. Unit needs evap fan.; ordrng 1 EVAPFANMOTOR (EVAP FAN MOTOR)
REFRIGERATOR FRIGIDAIRE LFFH20F3QWG "Upon arrival found unit plugged in and compressor running but no air movement from fan. Frost built up on evap cover. Thawed out and inspected. Fan was blocked by frost build up around motor. Fan runs fine, unit is defrosting correctly. Frost was built up on top side of evaporator only. Unit has a leak or restriction causing frost to build up and jam fan. Please order dye filter. Spoke with Chris ok to move to Kevin M for sealed system check. Job count of 3. ; ordrng 1 DYEFILTER (DYE FILTER)"
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA "Upon arrival found unit making noise from freezer section and hi temp code for both sides. Found fill tube for ice maker leaking and ice building up around the evap fan. Evap fan stops running and causes hi temp codes for both sides. Unit needs ice maker fill tube, and permagum to insulate around tube. ; ordrng 1 241796405 (tube-water fill) and 1 5305877995 (compound)"
WASHER GE GTW220ACK5WW "25 and 65 code present. Both are water pressure issues. Unit fills agitates, drains and spins fine in diagnostics. Checked and found unit in need of service bulletins. Unit needs air dome cleared bulletin and SUM bulletin. Cleared air dome with 1/16” drill bit per bulletin. Please order SUM kit and legs. ; ordrng 1 WH02X26590 (foot and base 4 pack) and 1 WH98R1967001 (SUM)"
WASHER SAMSUNG WV60M9900AV/A5 Installed all provided parts and ran to test. Unit ran through diagnostics fine with no issues or error codes. All ok.
REFRIGERATOR LG LMXS30776D/02 "Installed all provided parts and ran to test. Compressor is running, condenser fan motor is running, evap fan motor is running, all operations work as they should. Advised customer temps would be within normal in 24 hours."
DOUBLE WALL OVEN ELECTROLUX EI27EW45JS4 Found junction box behind unit shorted to ground and burnt connections. Advised customer to have an electrician repair junction box.
DISHWASHER GE GDF530PGM0WW Checked unit and found it not draining due to kinked drain hose. Straightened out hose and ran unit to test. All ok. Unit drains fine now.
WASHER LG WM2016CW Upon arrival found unit 1/2” out of level to back. Leveled unit and ran to test with a load of sweaters(5). Unit vibrates a lot even though unit is level. Checked and found shocks worn causing vibration. Not as bad as before but still present. Please order shocks. ; ordrng 3 4901ER2003A (SHOCK)s
REFRIGERATOR SAMSUNG RF4287HABP/XAA Checked over unit and found ice maker stuck mid cycle. Ice maker would not cycle in test. Have good voltage to ice maker and mold is full of ice. Ice maker is stuck. Needs ice maker. ; ordrng 1 DA97-07365G (ice maker)
RANGE ELECTROLUX E30EC65ESS "Upon arrival found unit inop. Have 240 vac to terminal block. Checked voltage to power supply and voltage is 121vac but no dc output to switches. Unit needs power supply. Full model number isn’t available. This model has 3 sub models and 2 different power supplies. Old power supply did not have a part number on it. Ordering both boards and will return other. Okay with Shari to do so. ; ordrng 1 316435702 (board,power supply) and 1 316435703 (board.power supply) and 1 318337200 (light)"
REFRIGERATOR FRIGIDAIRE FGHB2866PFJA Checked unit over and found display missing a few segments of the numbers. No loose connections. Unit needs display. Ok per Joe at Brethren.; ordrng 1 242058230 (user interface)
DISHWASHER FRIGIDAIRE FFCD2413US2A Checked unit and found dent/scratches on front. This is delivery damage. Unit has yet to be installed in kitchen. Have photos of box and dents. Unit needs door skin. Unit was delivered on 9/21/19 and is within 30 days for cosmetic damage. Have photos of delivery and purchase receipts. ; ordrng 1 5304517205 (door skin )
WASHER SAMSUNG WF42H5600AW/A2 "Installed all provided parts and ran to test. Unit powers up now but when you push start de appears. Checked and found door switch shorted open. Unit needs door switch. ; rqstng P&A on 1 DC64-00519B (latch), states that autho needed"
WASHER GE GTWN3000M1WS "Upon arrival found that unit is operating normally with no issue, tech ran and checked out unit and found that components working as thy should, advised customer she needs to run clean cycle on unit using afresh as a cleaner to clear up debris in water and odor smell coming from unit"
DRYER LG DLE5977W "Upon arrival found that unit heats just fine problem is in vent line going out of the house being blocked, informed customer of findings"
REFRIGERATOR KELVINATOR MRT13CREW3 "Removed and replaced cold control on unit, ran and checked out, unit checks ok upon techs departure"
DRYER MAYTAG MEDB200VQ0 "Upon arrival found that there was no air flow leaving back of dryer, upon taking unit apart found that belt had come off of blower wheel tech was able to reinstall belt, ran and checked out, unit checks ok"
REFRIGERATOR/TOP GENERAL ELECTRIC n/a "Upon arrival found that imk that was sent as replacement is not correct, wiring harness does not match up with plugs inside of fridge ; ordrng 1 IMK"
DISHWASHER FRIGIDAIRE FDB2415LFS0 "Upon arrival found that unit fill with water but has pour water circulation inside of unit and not moving enough water to clean dishes properly, unit is not worth repairing; rqstng P&A on 1 FILTERSCREEN and 1 WASHMOTOR"
DISHWASHER FREGIDAIRE LFBD2409LF3C "Upon arrival found that unit was locked up and control wouldn’t work on front of machine, tech reset control on unit, ran and watched unit operate, upon departure unit was functioning as it should be, customer to watch unit over weekend and will call back if needed"
WASHER GE GTW330ASK1WW "Upon arrival found that washer won’t agitate nor spin, upon checking unit out found that drive belt was off reinstalled belt ran and checked out unit checks ok"
DRYER HOTPOINT DPXR473EW0AA "Upon arrival found that unit has a clogged up vent line unit is heating properly, tech went out and checked vent and found no air flow leaving house informed customer of findings"
WASHER SAMSUNG WA50K8600AV/A2 "Upon arrival removed and replaced rods and sensor on unit, ran unit through spin cycle, unit checked ok. Tech then inserted 2 afresh tabs provided by customer set unit on self clean and let it run, unit checks ok upon techs departure"
REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that imk was not filling with water due to a froze up fill spout, tech was able to adjust fill spout and steam out fill spout, cycled imk through, filled with water, unit checks ok"
DRYER SAMSUNG DV56H9100EW/A2 "Upon arrival found that unit was heating and functionin, tech unplugged unit replugged back into reset board, ran and checked out on different selections , unit checks ok"
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 Found that unit has a froze up drain on freezer side unit will need new evap cover in freezer side; rqstng P&A on 1 FREEZERSIDEEVAPCOVER
REFRIGERATOR KENMORE 795.775426 "Upon arrival removed and replaced 5/16” water line with left over part of water line tech had, ran and checked out, unit checks ok"
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Upon arrival found that defuser was not closing as it should staying open and causing product to freeze, tech removed and replaced defuser checks ok; pckd up 1 W10814173 (diffuser)"
REFRIGERATOR WHIRLPOOL GD25DIXHS00 "Upon arrival found that cold control was bad on unit, removed and replaced cold contro, ran and checked out, unit checks ok"
MICROWAVE MAYTAG MMV5208WB-1 "Upon arrival tech ran and tested product and found that unit will not heat due to bad mag tube and diode, both need replaced ; rqstng P&A on 1 DIODE and 1 MAGTUBE"
RANGE - ELECTRIC FRIGIDAIRE LGEF3046TFH Upon arrival found that error code F11 is for stuck key on eoc tech to order parts ; ordrng 1 316419841 (OVERLAY) and 1 5304509229 (EOC)
WASHER MAYTAG MVWX655DW1 "Replaced parts. Put unit into a calibration mode, completed. Then proceeded to put unit into a quick diagnostics past. Unplugged then plugged in proceeded to make sure unit is working, put into rinse and spin mode. Unit checks ok."
AIR CONDITIONER FRIGIDAIRE FRA106HT1 "Unit at hansbargers. Note says leaking water? Plugged in unit let run.... this week much cooler conditions... only leaking that can occur would be from humidity from condensation of unit running. Depending on installation parameters like venting and leveling of unit. In cases of prolonged use for many hours straight and high humidity will in cases cause unit to create more condensation in drip tray which is bottom of unit before it can evaporate it. Removed outer cover, checked and cleaned any water passage ways. Unit does not have a drain hole but the condenser fan will sling the water as it builds up onto the back of the condenser coil. Let unit having run for a couple of hours while running another call in town. Come back water has pooled up and is being slinged by fan but not all over or outside of unit. I slightly had unit tilted upward and level left to right. No leaks on table. Unit checks ok. Told customer check leveling left to right and
REFRIGERATOR SAMSUNG RF28R7351SG/AA "Found ice bucket frozen in ice container. Pics attached. 2019 model... according to bulletin diagnose as needed. Steamed out all ice, removed icemaker, and auger system. Inspected fill tube and adjusted water line. Checked resistance of drain tube heater. Replaced with truck stock. Samsung ticket number #4151325025; used 1 DA97-19898A (DRAIN HOSE) from stock"
DISHWASHER SAMSUNG DW80K7050UG/AA "#4151325146. Issue with metal trim molding on dishwasher left hand side that is riveted in has come loose and is bent. Catching everytime you move lower rack into place. Called techline, they had me do a visual support on the unit. Case #7003390180 gave to customer samsung will contact. Not something that is repairable. 2nd appliance on same day in home."
REFRIGERATOR SAMSUNG RF4289HARS/XAA "Upon inspection, found mechanical door plunger switch was missing in upper hinge cover. Jumpered wire and auger motor is now working. Water would dispense the whole time based off the reed switches but auger would not. Ok from customer to order hinge cover with switch. Returning auger motor to be returned for refund.; ordrng 1 DA97-08448D (FRIG DOOR HINGE COVER ASSEMBLY)"
RANGE FRIGIDAIRE FFEF3003UWB "Replaced parts, verified connections via pictures. Made sure wire harness was adjusted to try prevent any tension from twisting or turning. Connected cord and made sure safety strap was secured. Powered on burners and bake and broil. Unit works ok."
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA "Ice compartment frozen up. Steamed out compartment, removed icemaker. Cleared all ice and dried properly. Collected service call fee from son. Will get to him for estimate for possible fix in future."
WASHER SPEED QUEEN AWNE9RSN115TW01 "Replaced lid lock with truck stock, zip tied wire harness in place to lock pic attached. This was affirmed to do this by techline on another call prior having similar issues. Put unit into spin modes multiple times and cancel and start each time unit has locked and unlocked without issue. Showed customer. Idk if an issue with loose connection, or moisture from hot water loads? Unit checks ok upon departure..; used 1 203504 (LID LOCK) from stock"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Replaced fill tube, turned on water, checked and tested icemaker. Unit is filling properly no leaks. Unit checks ok."
DISHWASHER KITCHEN AID KUDS30IXBL8 "Unit, will fill with water but attempts to run wash motor fails after three attempts and then drains. Powered off unit at breaker and back on. Put unit into diagnostics, had error codes including wash motor. Gave verbal estimate on repair customer declined repair at this time. Collected service call fee."
REFRIGERATOR SAMSUNG RF260BEAESR/AA "Customer has issue with water leaking or freezing from bottom icemaker fill tube. Cycled icemaker, unit is harvesting and signaling water valve, which in tur did show water come out the back. I Gave customer estimate said to go ahead with the repair.; ordrng 1 DA97-00209Z (FILL TUBE AND HEATER)"
WASHER WHIRLPOOL WFW92HEFW0 "Error code E01 F09 for long drain error. Removed unit checked drain hose, placed unit into a drain and spin with rinse. Unit filled and agitated ok. Slowly draining. Removed inspected drain pump, appears clear but not working properly. Will order new drain pump.; rqstng P&A on 1 WPW10605427 (pump-water)"
REFRIGERATOR KITCHENAID WRV986FDEM00 Replaced IM and ran ice tests 56 and 57. Unit checks ok.
COOKTOP FRIGIDAIRE FFEC3024LB1 "Replaced switch, checked all burners. Unit checks ok, showed customer."
DISHWASHER GE GDT655SBL3TS "techline had me checked heating element, the TCO and reset, and J7-11 connector, tan w yellow stripe and red w blue supposed to be 10k ohms but read out of spec. ; ordrng 1 WD05X24776 (ELEMENT) and 1 WD21X22830 (sensor)"
RANGE - GAS FRIGIDAIRE LGGF3046TFB "The control panel #3 button is not working properly. Checked through rest of buttons need new control and overlay. Left front burner not igniting needs cleaned, now lights ok.; ordrng 1 316419841 (OVERLAY) and 1 5304516075 (MAIN CONTROL)"
WASHER GE GTW330ASK0WW "Unit just started going into drain mode in the middle of the night. Unit will not shut off from start stop button, only when unplugging unit. When you plug back in it will start again. Suspect main board pressure switch built in. If you plug in unit willl start running again. Did not notice any issue with hose but will get one just in case.; ordrng 1 WH18X25896 (pcba 2015 le triac) and 1 WH41X25301 (washing machine pres)"
REFRIGERATOR FRIGIDAIRE FPSS2677RF1 "Unit only dispensing crushed ice. Removed ice bucket found mechanism that lifts upon the arm stuck in the up position. Manually pulled down. Proceeded to test back and forth between cube and crushed with ice bucket out. Unit still hanging up. Tried with bucket in, unit keeps hanging up regardless of bucket in or out. Need replacement solenoid switch. ; ordrng 1 241675704 (solenoid assy)"
REFRIGERATOR SAMSUNG RF263BEAESG/AA Couldn’t find any leaks but found energy saver on could cause condensation turned energy saver off and see if that is the problem
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA Installed parts per ice maker bulletin and took pictures as I went please send cust a receipt
REFRIGERATOR GE GFSS6KKYESS Installed parts and unit checks ok
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed hinges and checks ok; used 1 DA97-13828A (HINGE) from stock
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Installed new main brd & rebooted
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Installed new air tower and checks ok
REFRIGERATOR FRIGIDAIRE FGHS2355PF5A Ice maker fill tube leaking down into fan motor adjusted fill and checks ok
REFRIGERATOR MAYTAG MFX2676FRZ00 Installed filter dye drier and recharged unit
RESIDENTIAL REFR FRIGIDAIRE FFFC20M4TW Thermostat is intermittent ordered new thermostat to be installed; ordrng 1 5304512843 (T-STAT)
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Installed parts and rebooted system and checks ok
REFRIGERATOR GE CFE28TSHFSS Installed def system & EVAP fan assy and cleaned def drain and checks ok
REFRIGERATOR FRIGIDAIRE FLSC238JS1 Def cycle is not communicating needs bimetal
REFRIGERATOR GE GSH22JSDDSS Shut valve under sink is broke instructed they would need a Plummer for the repair
REFRIGERATOR SAMSUNG RF28K9070SR/AA Installed IMk and took pictures as I went
REFRIGERATOR ULINE U-1224BEVS-00A Unplugged unit and plugged back in and unit is working at this time just charged cust service call May had a loose connection at outlet
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Error code for fresh food fan assembly and defrost heater; ordrng 1 Freshfooddefrostheater and 1 Freshfoodfanassembly
DISHWASHER BOSCH SHE3ARF6UC/22 "Installed new drain pump, unit is working properly."
REFRIGERATOR BOSCH B20CS30SNS/01 "Installed new icemaker assembly, unit checks ok."
REFRIGERATOR GE GSS25SGPCSS "Deductible 100 CollectedFound evaporator frozen up, found heater open, ordered new heater and defrost thermostat.; ordrng 1 WR50X10068 (THERMOSTAT ) and 1 WR51X10055 (HEATER)"
REFRIGERATOR SAMSUNG RS263TDBP/XAA "Found ff evaporator frozen soli, needs new ff evaporator fan, defrost heater and thermostat, and control board. Found dispenser distorted, needs new dispenser display.; rqstng P&A on 1 UNKNOWN (DISPENSER DISPLAY) and 1 UNKNOWN (MAIN CONTROL BOARD) and 1 UNKNOWN (FF EVAPORATOR COVER) and 1 UNKNOWN (FF HEATER) and 1 UNKNOWN (DEFROST THERMOSTAT FF), states that autho needed"
HOME LAUNDRY ELE MAYTAG MVWB835DW0 "Found unit will not power on, ordered main control and user interface. Located in the laundry room. Manufactured 8/2016; rqstng P&A on 1 W10861510 (USER INTERFACE) and 1 W11100602 (MAIN CONTROL)"
REFRIGERATOR SAMSUNG RS25H5000BC/AA "Found power coming to main control, no power to compressor, condenser fan, or evaporator fan. Ordered main control. Located in the kitchen, manufactured 4/2014; rqstng P&A on 1 UNKNOWN (MAIN CONTROL BOARD )"
REFRIGERATOR SAMSUNG RS267LASH/XAA "Found compressor needs replaced, customer does not want to repair."
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Found ice room frozen up, ordered icemaker, bracket with y clips, sealant, ice bucket. Located in the kitchen, manufactured 7/2014; rqstng P&A on 1 DA81-05595A (SEALANT) and 1 DA82-02367A (BRACKET AND Y CLIPS) and 1 DA97-15217D (ICEMAKER ) and 1 UNKNOWN (ICE BUCKET)"
REFRIGERATOR GE GSH22JSXMSS "Found restriction in the evaporator, customer does not want to repair."
REFRIGERATOR FRIGIDAIRE UNKNOWN "Found door switch loose. Tightened switch, unit checks ok.Did not have a model tag, unit is from 1975"
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Installed new icemaker kit, unit checks ok."
DISHWASHER BOSCH SHE863WF5N/01 Found drain pump not turning with proper voltage applied. Ordered new drain pump.; ordrng 1 UNKNOWN (DRAIN PUMP)
REFRIGERATOR SAMSUNG XXXXX Found water tank in housing cracked and leaking. Needs new housing.; rqstng P&A on 1 UNKNOWN (WATER FILTER HOUSING)
DISHWASHER BOSCH SHE3ARF6UC/22 Found drain pump not draining with proper voltage applied. Ordered new drain pump.; ordrng 1 UNKNOWN (DRAIN PUMP)
RANGE - ELECTRIC LG LDE3037BD/00 "Found display distorted, needs new display board. Waiting to give customer estimate when part cost is found.; ordrng 1 MEZ64768401 (DISPLAY BOARD)"
WASHER SAMSUNG WF218ANW/XAA "Installed new drain pump, unit is working properly."
REFRIGERATOR FRIGIDAIRE FFTR1821QW1 "Water was dripping into refrigerator section, Found clogged defrost drain. Cleaned out drain. Unit checks."
OVEN FRIGIDAIRE FFEF3003NWC "Found bake element open, installed new element, unit is heating properly."
DRYER SAMSUNG DV45H7000EW/A2 "Found idler pulley making loud noise, installed new pulley, unit checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
REFRIGERATOR BOSCH B20CS30SNS/01 "ICEMAKER making excessive noise, bail arm snapped off. Ordered new icemaker assembly.; ordrng 1 11023236 (ICEMAKER ASSEMBLY)"
DISHWASHER KENMORE 363.153221 "75.00 deductible collected.Unit will not fill, drain, or wash, needs timer and motor.Located in the kitchen, manufactured 2005; rqstng P&A on 1 UNKNOWN (TIMER ) and 1 UNKNOWN (MOTOR)"
REFRIGERATOR KITCHEN AID KFIS20XVMS2 Pulled dispenser board to be sent for repair.; saved tckt
DISHWASHER BOSCH SHE3AR72UC/08 Replaced drain pump due to loud drain. Checks ok
REFRIGERATOR SAMSUNG RF263BEAESG/AA Replaced icemaker due to no ice. Checks ok; used 1 DA97-15217D (IMK) from stock
ELECTRIC RANGE SAMSUNG FER300SB/XAA Checked unit over found shorted main control and lower heating element. No repair per warrentech due to cost. They are putting notes into system so we can bill for our trip charge because it’s a completely separate issue.
REFRIGERATOR BO WHIRLPOOL WRB322DMBB00 Checked unit over found draw slides broken. Replaced slides. Checks ok
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA Replaced fill valve due to no ice and no water. Checks ok; used 1 242252702 (VALVE) from stock
REFRIGERATOR WHIRLPOOL ET1CHKXKQ01 Cleared out frozen drain. Checks ok
DOUBLE WALL OVEN KENMORE MISSING MODEL Checked unit over found no power going to upper oven bake element. Needs control but model and serial tag completely missing. Customer doesn’t have any books or record of double oven. No repair possible due to no model tag. Unit is 10-15 years old in the kitchen. It is not the only oven in the house. Customer has a range.
DISHWASHER BOSCH SHP878WD5N/10 Checked unit over instructed customer on usage of rinse aid. Checks ok
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Customer had the ice maker off. Turned back on and cycled ice-maker and it dumped a batch of ice. Checks ok
DISHWASHER GE GSD4060R15SS Checked unit over found that the unit needs a new wash motor due to not draining out the water. Customer has completely taken unit apart and tried to fix it himself. We are not going to continue to service this due to customer having unit completely apart. Called HBW and let them know what was going on they aren’t covering the repair per Faith at HBW. Billing for trip charge.
WASHER WHIRLPOOL WFW92HEFC0 Checked unit over found that the rear bearing in the tub has gone out in the rotor was dragging on the stator. Needs new tub and rotor and stater. Not worth repairing tub is over $700 plus stator and rotor which are about 150 bucks each. Plus 250 labor. Tax expert number attached to the sd quick pics.
WASHER LG WM0642HW/01 Unit not draining. Found faulty drain pump. Needs replaced Washer operating ok; used 1 4681EA2001T (DRAIN PUMP) from stock
REFRIGERATOR FRIGIDAIRE LGUB2642LP9 Checked unit over found that the ice room temperature was about 25 degrees which was allowing the ice to melt in the bucket and causing water to leak out. Needs defrost bi metal and heater.; ordrng 1 242094802 (heater-defrost) and 1 5303918568 (thermostat-defrost)
DRYER ELECTROLUX EFMG517SIW0 Unit will not start. Found blower wheel packed with hair unable to turn. Cleaned out blower housing.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit not cooling properly. Previous servicer replaced evaporator. Unit has a huge ice formation on freezer evaporator coil and no frost pattern on fresh food evaporator. Sealed system issue. Previous servicer needs to be sent back out.
WASHER WHIRLPOOL WTW6340WW0 Unit has loud roaring noise. Bearings are out in tub. Need tub replaced along with drive hub 360 in parts plus labor. Recommend replacement of unit. 10 yrs old
DRYER KENMORE 110.828221 Noisy operation due to bad drum roller. Replaced and unit runs ok.; used 1 349241T (ROLLER KIT) from stock
WALL OVEN FRIGIDAIRE FGEW3065PFD Unit will not turn on. Unit has 240 volts. Found Lowe’s installation installed a broken wire nut in junction box. Replaced wire nut tightened connections. Unit operating properly. Unit 3 yrs old in kitchen
WASHER MAYTAG MVWB835DW1 "GEARCASE Unit leaking water. Driver motor and clutch saturated with water. Shorted stator assemblyCarolyn@ Lowe’s add labor . L1-312739289242.7 yrs old on laundry room; ordrng 1 W10915700 (STATOR (TS) FACTORY WARRANTY ), used 1 W10754448 (CLUTCH), and 1 W10811956 (GEAR CASE) from stock"
DRYER GE GTD33EASK0WW Customer states that the drum will not turn. Found broken belt. Installed new belt. Cycled ; pckd up 1 WE12XM28 (BELT)
REFRIGERATOR SAMSUNG RF31FMEDBWW/AA FF section not cooling and water dripping from ice bucket. Sealed iceroom. Replaced auger and adjusted water line. Installed fresh food evap fan. 22E error5 yrs old in kitchenJune 2014; ordrng 1 0000 (FRESH FOOD FAN MOTOR (TS)) and 1 DA97-12540G (AUGER ASSEMBLY (TS))
DRYER KITCHENAID KEYE760WWH1 Customer states that the unit will not start. Installed new thermo fuse. Cycled. ; pckd up 1 WP3392519 (thermal fuse)
REFRIGERATOR SAMSUNG RF265AAB/XAA Customer states that the ice maker is not producing. Installed new ice maker. Cycled. ; pckd up 1 DA97-07603B (ICE MAKER)
REFRIGERATOR SAMSUNG RF22N9781SR/AA 02 Customer unit is not making ice. Found ice build up. Thawed out unit ice room. Installed new ice maker assy. Seal up ice room. Cycled; pckd up 1 DA97-13718C (ICE MAKER)
WASHER MAYTAG MVWB880BW0 Install new water valve also installed new support rod cycle test OK
RANGE FRIGIDAIRE LGEF3046TFD "Customer states that she continues to blow oven lightbulbs she notified Frigidaire Frigidaire said they are having socket issues technician spoke with customer is pre-ordering parts set for Friday, October 4; ordrd 1 FR316116400 (LIGHT SOCKET) and 1 FR316445500 (SWITCH)"
REFRIGERATOR SAMSUNG RF260BEAEWW/AA Customer states that the ice maker is leaking. Customer had the unit pulled out of the hole when tech got to the house. Found the fill tube was frozen. ; ordrd 1 DA47-00192E (HEATER FILL TUBE) and 1 DA97-07603B (ICE MAKER )
REFRIGERATOR SAMSUNG RF28N9780SR/AA "Customer states that the unit is not making ice. Thawed out ice room, and installed new ice maker kit and ice container due to container being cracked. Cycled unit test ok. ; ordrng 1 DA97-14474CTS (ICE CONTAINER ) and 1 DA97-15217D (ICE MAKER)"
DISHWASHER GE GDF520PGJ4WW Installed all provided parts and ran to test. All ok.
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer states that another company was out and replaced a wire harness. Found large chunks of ice in the ice bin. WPW10908391; ordrd 1 WPW10908391 (ICE MAKER)
MICROWAVE WHIRLPOOL GMC305PDS07 Customer states that the unit is not heating. Load test the unit and could smell burning Unit in kitchen is 16 years old. ; rqstng P&A on 1 WPW10245183 (MAGTUBE) and 1 WPWP4375020 (CAPACITOR) and 1 WPWP4375079 (THERMOSTAT FOR THE MAGTUBE) and 1 WPWPW10687786 (DIODE)
WASHER LG WT7200CW Installed all provided parts and ran to test. All ok. No more leaks.
WASHER KITCHEN AID KAWS750GQ1 Unit is 20 years old in laundry room. Unit will fill and agitate but won’t drain. Found lid switch shorted open. Replaced from stock and ran to test. All ok. Unit drains and spins fine now. ; used 1 3949247V (LID SWITCH) from stock
RANGE HOTPOINT RB525H3WH Installed all provided parts and ran to test. All ok. Burner heats as it should.
WASHER AMANA NTW4501XQ0 Installed all provided parts and ran to test. All ok. No noise and unit spins to full speed.
MICROWAVE FRIGIDAIRE LFMV1645TF Installed all provided parts and ran to test. All ok. Unit heats and operates as it should.
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Unit hasn’t made any ice since last visit. Ice maker is stuck mid cycle. Ice maker has proper voltage to it. Pulled ice maker assembly and inspected. Found burnt/charred connection at ice maker. Unit will need ice maker harness and ice maker. Quoted customer 49.84 for harness. Ice maker under warranty and no labor. ; ordrng 1 W10249475 (harns-wire) and 1 WPW10122559 (icemaker(PW))
WASHER MAYTAG MVWC6ESWW1 Checked unit and found voltage to fill valve but no operation. Valve is shorted. Please order valve. ; ordrng 1 WPW10175893 (valve)
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA Checked unit and found handle for fresh food door loose at top. Screw has pulled out of door. Removed handle and installed new screws. Handle is secure. When inspecting the door I noticed cracks in the liner of the door near the top. Have photos of cracks. These are allowing warm air in and condensation. Unit needs fresh food door. ; rqstng P&A on 1 242038873 (dsp door-refr)
RANGE KENMORE 790.7131971 Upon arrival found range working fine but oven won’t light. d glow igniter getting 121 vac but not glowing. Igniter is shorted open and will need replaced. Unit is 10 years old in kitchen. Collected deductible by check. Will pick up part and install on Friday. ; ordrd 1 5304509706 (IGNITER )
REFRIGERATOR FRIGIDAIRE FRT17G4BWD "Removed and replaced defrost timer sand installed garage kit on unit for proper function in winter, unit checks ok"
DISHWASHER MAYTAG MDB4949SDM2 "Upon arrival found that unit needs new inlet water valve and new roller wheels all around bottom rack, gave customer est for repair declines, replace is going to replace unit"
WASHER LG WM3470HWA Upon arrival tech made adjustment to the door yet again and also adjusted the two front legs on unit to level machine more unit checks ok
WASHER GE GTW750CSLOWS "Upon arrival found that black floated in the water was excessive build up soap hard water minerals and deposit off of clothes, informed customer that cleaning cycles will need to be ran on unit to clear up situation"
RANGE LG LTE3194ST/00 "Upon arrival found that unit caught fire on cooktop, no damage to stove that tech could find, tech also cycled burner of and on several times that homeowner was using at the time of problem, unit checks ok"
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A "Upon arrival took temp checks around 12F in freezer, and 40 in frig. Unit appears slightly warm. Checked freezer section, fan is working ok, no frost buildup. Removed compartment cover, cleaned dust off coil, compressor felt pretty warm. Customer has not noticed any cooling issue. Customer complaint is a noise and thinks it might be coming from ice maker area. So far has only happened once. Removed ice bucket, fan was clear and runs when door switch engaged. Showed customer how too check. Removed small amount of ice buildup around side of air handler. Cleared away ice, unit checks ok. Told customer to monitor for any issues."
REFRIGERATOR GE GFSS6KKXASS "Removed and replaced evap cover on unit, installed longer make shift defrost heater clip, unit checks ok"
DRYER MAYTAG MEDB200VQ0 "Replaced idler pulley, put unit into time dry heat. Unit is tumbling and heating ok. No noise."
MICROWAVE FRIGIDAIRE FMV156DCG Upon arrival found that unit is terrible shape missing vent cover door handle is broke off touchpad is busted won’t stay in place see sad quick pic for verification; rqstng P&A on 1 BOARD and 1 DOORHANDLE and 1 DOORSWITCHESALL and 1 TOUCHPAD and 1 VENTCOVER
REFRIGERATOR FRIGIDAIRE FFHS2622MSB "Customer claims unit not making ice for a week. Unit cooling ok. Tried to manually cycle old icemaker, would not move. Removed and replaced with new IM cycled ok and filled with water. Showed customer unit checks ok.; used 1 241798224 (IMK) from stock"
COOKTOP SAMSUNG NE59J7850WG/AA "Installed new glass cooktop on electric range with help from customer. Turned on and checked burners, unit checks ok."
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 "Checked unit is cooling ok, customer having issue with water dispensing and low ice production. Checked water dispensing slow to little. Removed main supply line and checked water pressure is good. Customer is on reverse osmosis suggested getting a filter by pass. Checked freezer unit, per bulletin RF 1902 replaced and taped water fill tube, that intermittently freezes. Customer ordering bypass through us and will pickup at HHS.; used 1 5303918860 (FILL TUBE) from stock"
REFRIGERATOR SAMSUNG RF18HFENBSR/US Called Samsung cap tube is broke going into the cabinet-Michael-Joe- unit nonrepairable ref #7003381943 called Lowe’s-Tracy-gave them the Ref #
RANGE SAMSUNG NE59J7630SS "Put unit into,diagnostics, unit came back with no errors which i find odd. Checked voltage at plug ok. Checked all heating elements within range, 20 bake, 70 middle and 13 ohms on broil. checked temp probe read 1080 ohms room temp ok. Examined control board no noticeable damage or burnt marks. Talked to customer, claims the last 2x in use oven got really hot, unit turned red on bottom of oven and burnt food. Proceeded to put cookie sheet in middle of oven and set bake to 350. Before oven even preheated checked temps display read 285F, cookie sheet at 353F and bottom of oven over 500F. Suspect problem with control. Called customer gave estimate over phone, ok the repair.; ordrng 1 DE92-03761B (MAIN CONTROL)"
REFRIG/SIDE-BY-S FRIGIDAIRE FFSS2625TS2 What the handles off
REFRIGERATOR LG LFXC24726D/00 Called AHS-Paula- auth #107PVWM-Took pictures of leaking water line spoke to American home shield they would need a plumber to repair waterline shut waterline off showed customer where shut off was located
FREEZER FRIGIDAIRE LFFH20F3QWC Installed parts and unit checks ok
FREEZER WHIRLPOOL WRX986SIHV00 Called Lowe’s Jerry-wiring is causing the lighting to intermittently go on and off unit is non repairable do to bad wiring in the cabinet
WASHER SAMSUNG WF45H6300AW/A2 "Installed new struts and bellow, unit checks ok."