Local Reviews
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Lucinda - Centerville, OH
Tim did a great job fixing the dryer ..He was very nice, quick and efficient.
Denny
Dennis - Centerville, OH
Tim was very professional with speedy service.
Dryer repair
Tami - Huber Heights, OH
Very professional and knowledgeable! Awesome service! Will highly recommend!
Wonderful service!
Mandy - Dayton, OH
Brad was so kind and professional. He did an excellent job!
Great Service
Jerry - Franklin, OH
Steve is very personable, friendly and funny! He is professional too.
Great service
Patty - Urbana, OH
Maytag service
Judy - Dayton, OH
Great service
Ashly P.
Ashly - Germantown, OH
Wonderful job, very nice and respectful was fast to get my dryer back to operational.
Great Service
Patricia - Springboro, OH
He quickly found the problem and gave an unbiased opinion what needed to be done.
Great person... very thorough
Jack - Clayton, OH
Actually look at appliance for diagnosing problem!!!!
He was good
Carol - Tipp City, OH
Excellent Service
Donna - Dayton, OH
Tim was very professional and explained the issues of my appliances. He got the job done quickly and provided an honest, professional opinion on the problem with my washer.
Kevin montgomery
Mary - Dayton, OH
On time professional did his job
John
John - Bellbrook, OH
I was disappointed that the service man didn’t have the the part that was needed to repair my dishwasher. It was a motor for a whirlpool. I understand there’s Only so much room in a van but I already had to wait til payday to have him come out and now the part has to be ordered putting me at least one week out and then still have to make the repair appt. I think $99 Or whatever it was (a lot) for a service call is pretty pricy too
Great service!!
Annette - Springfield, OH
Professional service, quick, on time. Great!!
Great Service
Cameron - Troy, OH
Text and called before arriving. Was able to fix the leak that we had and correct a few other issues we didn’t even expect. Great work and followed great covid guidelines for safety.
Excellent service and very pleasant person.
Jim - Arcanum, OH
Very pleased with everything about the service. We will gladly schedule service with Kevin again.
Good
Salah - Dayton, OH
Good job
Mike - Dayton, OH
Noise problem appears to be fixed. No re-occurrence so far.
Dryer too old to repair, so I ended up with a new Maytag set Hope they last 27years like the last set!
Virginia - Middletown, OH
Steve is straight forward and seems very honest. That is the reason we called him back the 2nd time. Will always call him for any appliance problem.
LG washer dryer
Donald - Dayton, OH
Knowledgeable technician, very professional
Great
James - Liberty Township, OH
Very. Good goods proper
A job well done
Earl - Dayton, OH
Washer repair
Marianne - Dayton, OH
Dryer
Kathy - Greenville, OH
Felt the bill was TOO HIGH for the reason for the call THINKING THERE IS A SERVICE CHARGE OF 100.00 just to walk into the building??????
Awesome service!
Louella Deckard - Dayton, OH
Tim was very nice and very pleasant!
Pam
Pam - Trenton, OH
Service technician was amazing. The way he explain the issue and he also pointed out and was showing me what had failed. Very personable really made me feel very comfortable while he was in my home. Well dressed and just a joy. The call was covered under warranty, I will always recommend that they come out.
Excellent Service
Joanne - Centerville, OH
Technician was quick, on time and efficient. Had parts needed on the truck. Great service experience.
Great service
Brian - Troy, OH
Steve is awesome
Excellent Service.respectful serviceman
Melvin/ wife Sue was home!! - Dayton, OH
Thank you for the wonderful service. I am totally enjoying using my oven again and NOT having to remove all the water from the bottom of my refrigerator!! The service was fast and he was so polite.
Michelle
Michelle - Dayton, OH
Great service
Great service
Stephanie - Dayton, OH
Steve went above and beyond replacing the line and stopping another leak that I didn’t even know about
Professional and fast
Cecelia - Liberty Township, OH
Great service, very helpful!
Daniel - East Liberty, OH
Great Servive
John - New Carlisle, OH
Excellent service
Great
Donna - Vandalia, OH
Great job , smart and professional , we liked Tim
Outstanding
Rufus - Dayton, OH
Great Service
Denise - Centerville, OH
He did a great job. The repair did not take long to do. My refrigerator is now working and is cold. I'm Happy!
Great service
David - Dayton, OH
Very professional, friendly, and quick.
Steve - Dayton, OH
Great
Marcus - Sidney, OH
He was great. Friendly and professional. He explained the problem and fixed it quickly. He had been here before when we were in the middle of a kitchen remodel and remembered, commenting on how nice it looks now that it is done. He represented your company very well. I would call again for service based on his performance
Anna
Anna - Spring Valley, OH
Poor
Sylvia - Huber Heights, OH
Not repaired. Had to throw some food away due to frigid still freezing our food! 😡
Awesome, great job
Don - Miamisburg, OH
Great
Excellent service!
Tammy - Dayton, OH
My experience was very good from the initial call to the end of the repair service. Kevin was very professional and took all precautions for COVID-19. Will definitely use Authorized Services again and will refer to family and friends.
Great
Joanna - Bellefontaine, OH
Good guy knows his stuff , very polite
Dishwasher Repair
tdp - Xenia, OH
Great service. Repair man was very nice, considerate, and knew his business. Was very helpful in explaining what he was doing and why. The cost was inordinately high, but compared to buying a new one was acceptable.
Deborah
Deborah - Dayton, OH
Everything was great
Look NO further, best service ever!
Margaret - Dayton, OH
This is the second time I've had to call for appliance service in 2 months, but for different appliances. And both times Tim came out and was extremely polite and courteous. And prompt! HIGHLY recommend this company and won't every look for another one for future needs!
Great service!
Ricardo - Fairborn, OH
Great service
Nancy - Dayton, OH
Polite, knowledgeable and efficient
Graeter
Earl - Dayton, OH
Well, he fixed it!!
Great service
Bob - Greenville, OH
Good Sevice
Kirk - Arcanum, OH
Good Service
Very Knowledgeable Technician
Sandy - Middletown, OH
Technician was excellent! Was on-time, knew what to do regarding the problem, did not try to increase expense with unneeded parts, explained company policies. Will contact company if appliance issues occur in the future. Highly recommended.
Great Service!
Sarah - Vandalia, OH
Repaired front load washer machine leak in a snap!!! Even educated on tip to maintain.
Freezer Repair
Mark - West Chester Township, OH
I was very appreciative of the hard work Kevin performed to get my freezer repaired. The tight spots and angles were very difficult.
Na
Mark - Troy, OH
Great Service
Colette - Dayton, OH
Very professional and fast with excellent knowledge and unmatched service!
Frederick - Dayton, OH
Was the best service call I ever had! Thanks!
Quick and Efficient
Sharon - Greenville, OH
Kevin S. was super helpful and very professional! Will definitely call this company again!
Barbra
Campbell - Dayton, OH
I enjoyed him working on my stove. His big muscles are a sight for soar eyes.
Helpful repair advice
Margaret - Dayton, OH
Tim Robertson was prompt, knowledgeable and helpful. He gave great advice on my efforts to resolve my long difficulties with my Bosch induction cooktop.
Super service
Larry - Tipp City, OH
Tim is very professional and corrected the problem with our Samsung Refrigerator Ice maker very quickly.
Fast and helpful service
Michael - Tipp City, OH
Efficient, neat, prompt, excellent service
Dianne - Hamilton, OH
Very pleased with service provided
Great service
David - Dayton, OH
Kevin was prompt, friendly, obviously knew his business, and solved our problem quickly
Awesome
Michael - Jamestown, OH
To the point diagnosis
Matthew - Fairborn, OH
Quick service
Kathy - Dayton, OH
Please insist on your employees using face coverings when entering homes.
Joel
Joel - Xenia, OH
Good service, friendly, clean and efficient
Chris
Chris - Arcanum, OH
Kevin Spurrior was very thorough and professional in fixing my dryer.
Awesome Experience
John - Dayton, OH
From the person answering the phone to my interactions with Steve, my experience with the company was outstanding. I was given options, never felt pressured, and always felt like I was dealing with professionals. Very friendly and helpful professionals too. Steve was awesome!
Great service, friendly and explained the problem. Repaired our freezer and ice maker in short order
Barbara - Springfield, OH
Received a courtesy call prior to his arrival, he was professional and adhered to all safety protocol for Covid19.
Kevin
Kevin - Xenia, OH
service was performed well....ice maker now working properly
Great service
Jen - Ludlow Falls, OH
Diagnosed and fixed the issue despite it not being an easy fix.
Outstanding Service
Melody - Beavercreek, OH
Great Job
Great Service
Norris - Dayton, OH
Fast and super great.
Katy - Moraine, OH
Awesome service. Tech knew exactly problem. Unfortunately, it’s a common problem with LG and was not covered under warranty due to being elapsed. Thanks!
Fast service
Kellie - Greenville, OH
Kevin did great considering both times he wasn’t given either all or the correct information. He was there until the job was finished on Tuesday. We were very satisfied with him! Our repair was covered under warranty so I don’t know what the price would have been without it.
Did a great job
Connie - Eldorado, OH
Highly professional, expert service
Michael - Springboro, OH
Steve was the technician that serviced my appliance, he was prompt, friendly, and expertly fixed my appliance. And followed 100% Covid safety procedures while in my home. Highly recommended!
Washer machine
Ronette - Dayton, OH
Very informational and tried everything to make my washer machine work.
Awesome
David - Medway, OH
Steve was knowledgeable, professional & very courteous. We will ask for him on any future work.
Did a great job
John - Troy, OH
Profesioal service
Forrest - Bellbrook, OH
Excellent Service
Paul - Springboro, OH
The Service Associate was very timely and very helpful in quickly resolving our issue. He also was wearing his PPE like we were and that is something to be thankful during this Covid-19 era.
Great Warranty Service
Greg - Dayton, OH
I have used them several times in the past and they have always been great.
Paul Quillen
Paul - Dayton, OH
THE BEST SERVICE
Dennis - West Liberty, OH
STEVE DID A GREAT JOB
Great
Kim - Urbana, OH
Everything was good
#2
Bob - West Chester Township, OH
Well done by the technician.
He was very knowledgeable and friendly.
Ed - Dayton, OH
Tamara
Tamara - Dayton, OH
Very happy!!
Excellent Service
Joe - Mason, OH
Steve was awesome!!! Great personality easy to talk to just very impressed great guy!!! Service was scheduled perfect super company and customer service!!! Thank you Steve Stay Safe and Healthy!! You ROCK!! The Senger's
Great job
Debbie - Springfield, OH
Steve did a great job in the initial visit of diagnosing. Within two days the part was in and he came back to make the repair. He was efficient and effective and I really appreciated his professionalism.
Very professional and quick!
Bridgette - Germantown, OH
Great Service
Rick - Vandalia, OH
He was very efficient and friendly.
Great Service
Michelle - Xenia, OH
Tim was fast, efficient, respectful and Friendly!
Jan
Knoderer - Troy, OH
Great
Missy - Cable, OH
It was good! The repair seems to have taken care of Our issue
Great
Toni - Dayton, OH
Very fast and professional
Great service, knowledgeable, courteous
Judy - Dayton, OH
This was our first experience with Authorized Service. We were very pleased. The woman who scheduled the appointment was very professional. Tim Robertson was great. We will use your repair service again and will recommend to others.
Doris
Doris - Minster, OH
Paul
Paul - Dayton, OH
Service was fast and knowledgeable
Fridge/Freezer Service
Tim - Dayton, OH
Very professional and friendly response from front desk. Very professional and knowledgeable technician diagnosed the problem, ordered parts and arranged a follow up visit. So far so good!
No. I can't stand being required to write a review
Tom - Dayton, OH
If you want a survey, then have the courtesy to accept what the customer wants to tell you, not forcing us to do more than that, okay? This is annoying. And besides that, the service was drastically overpriced.
Detail problem search
Barbara - Arcanum, OH
Bob
Bob - West Chester Township, OH
Steve was very professional and thorough.
Gloria
Gloria - Greenville, OH
Kevin / authorized service/ good service call
Joe
Joseph - Xenia, OH
The service technician was prompt and on time, very knowledgeable and helpful. He fixed my microwave and it works just fine. I wish to thank him and authorize service for their quick response.
Great
Marcy - Greenville, OH
Kevin is one of the most courteous and informed service technician I have ever had an experience with. I sincerely hope if I ever Need help again I get Kevin.I also pray that Kevin is a trainer or mentor or whatever your status is for New employees, hes the best
Great
Nick - Vandalia, OH
Clean friendly fast efficient and did a great job. Thanks for the help with our new over the range microwave.
Great
Gary - Greenville, OH
Great service form kevin
Timely response and great service
Nick - Troy, OH
We recently had an issue with our Frigidaire Refrigerator. I went on line and scheduled an appointment and had response next day to schedule service for the following day. Came out when they said they would and completed repairs. Price was very reasonable.
Great job
Dustin - Lebanon, OH
He figured out the problem and had it fixed in 10 min thanks
Great
Julie - Laura, OH
Fast!
Sara - Dayton, OH
Tim did a great job. He was in and out quickly and even though he had to take the washer out of its place, he was able to leave the area clean and looking like he was never there. Great job.
Got the job done
Andrew - Dayton, OH
Tim did an excellent job
Charles - Dayton, OH
Tim did an excellent job of analyzing our washer problem. He gave us the quote for the repair annd we then chose to go with a new unit. The information he gave us was instrumental in making a rational decision.
Great
Ken - Urbana, OH
Prompt, professional and knew what he was doing. I will use him again when needed thanks again
Aaverage
Gary - Greenville, OH
Dave
David - Lakeview, OH
Very nice did a good job a pleasure to deal with fast and efficient thank u
He did a good job
Willard - Dayton, OH
Quick diagnosis
Sara - Dayton, OH
Tim was able to come and figure out the issue right away. Very knowledgeable.
Very knowledgeable and professional.
Ron - Piqua, OH
Pleasant service man. Very thorough
Dorothy - Fort Recovery, OH
Kevin was unable to fix my appliances. He went the extra mile to pinpoint the problem. The washer problem was not worth fixing
Excellent service
Jodi - Urbana, OH
Steve was prompt and very helpful. An outstanding member of your team.
Great Service
"Narcisse - Dayton, OH
Very professional and courteous.
Great Service
Scott - Bellefontaine, OH
Very professional, prompt and courteous. Went above and beyond to help me.
He provided great service, answered my questions, very personable and dependable.
Amy - Mechanicsburg, OH
Everyone was great to work with.
Service, Availability, Professionalism - All Excellent!
Kim - Miamisburg, OH
Technician (Steve) was very efficient, professional and knowledgeable. Very organized and detailed. Had all parts needed in service vehicle. Was able to add another appliance repair while he was here without need to schedule another appt. Very happy with this Company!
Great job & efficient
Shirley - Dayton, OH
Mary
Mary - Springfield, OH
Great service
Louis - Monroe, OH
Great
Debra - Arcanum, OH
He was very gracious. And kind. Thank you so much! God Bless
Knowledgeable technician
Kimberly - Greenville, OH
Great service and in a timely fashion.
Steve Simmons - Eaton, OH
The fix was easy and didn’t take long.
Great service
Benjamin - Xenia, OH
Tracy
Tracy - Dayton, OH
Tim was great! Really appreciated him coming out! Thank you!
Great service
Craig - Belle Center, OH
Very knowledgeable and prompt
Great experience!
Catherine - Dayton, OH
Timely expertise, friendly technicians.
Great service
Patty - Clayton, OH
Needed service. Came out a day early. He was able to detect issue and give plan instantly.
Great
Theresa - Bradford, OH
It was fast service and my ice maker is working
Great
Patricia - Dayton, OH
Very good timely n efficient n frig works great
Replace Icemaker on Bosch Refrigerator
Dick - Xenia, OH
On time, pleasant, and capable repairperson
Connie
Connie - Dayton, OH
Appreciated his honesty and professionalism. Great service.
Ann
Ann - Dayton, OH
Professional technician, called first to introduce himself, texted me when he was on the way, arrived on time, easy to talk to, and to the point. Great job in an emergency situation. Price was fair. I was satisfied with his work. B
The tech was knowledge.
Lloyd - New Carlisle, OH
Steve was knowledge, quick and great service. Washer is under warranty.
Deborah Shaw
Deborah - Dayton, OH
Great service and very quick to complete job. Very knowledgeable
Great
Theresa - Fairborn, OH
He was great! On time and very professional
Highly recommend
Ellen - West Liberty, OH
Fantastic service and attention to detail!
Tim was excellent !!!!!!.
Carman - Dayton, OH
Tim was very professional !!!! Tim knew exactly what the problem was and ordered the part and installed right away after the part was received !!!!! He didn't give a runaround. He is very good at his job, and if I need another service call Tim is the one I will request if possible !!!!!!
He was good
Pamela - Xenia, OH
Bill
William - Springfield, OH
He was very nice and professional. Did a good job
Great job
Redwood - Bellbrook, OH
Tim does excellent job every time hes been on my site. He had the dishwasher running and repaired in 20 minutes. Thanks.
Great Service
Ronnie - Springboro, OH
Good service
Mike - Dayton, OH
The service man was very nice and thorough.
Awesome service!
Thomas - New Carlisle, OH
Polite, on time and left no mess behind.
Home owner
Zach - West Milton, OH
Steve was very professional. He new his stuff backward and forward. Definitely keep him around.
Great
James - Liberty Township, OH
Great person. Good job
Jo
Joanne - Englewood, OH
exceptional service and knew the job
Jeff - Liberty Township, OH
Made the repair service call a pleasurable experience and that’s not always the case. Hopefully we will not did another service call but if we did I would definitely request him
Dave
David - Urbana, OH
Steve did an excellent job! He fixed my problem even though he incurred some unexpected issues to deal with. Very polite and professional.
Larry - Troy, OH
Better than expected service
Fast, great service!
Robin - Belle Center, OH
Have used them twice now and always great service every time!
Refrigerator repair
Sharon - Xenia, OH
He did a good job.
Prompt Professional Service
David - Troy, OH
We were shocked with how quickly the service took place. Our oven was fixed in 10 minutes. Steve was friendly and personal!
Fast service
Dave - Yorkshire, OH
Kevin is a great service technician. He is very professional and courteous. My washer is doing some strange things and not giving a error code. He tried several things to repair it. Unfortunately, it is still doing the same thing as before.
great service
Kathy - Englewood, OH
Extremely professional and informative.
Great Service!
Roger - Centerville, OH
Kevin was friendly, conscientious and knowledgeable.
Great job
Jennifer - West Chester Township, OH
Steve was quick and professional.
Great job
Debbie - Vandalia, OH
April
April - Springfield, OH
He checked it all and made sure it was working
Great service
Duane - Tipp City, OH
washer repair
Mike - Bellefontaine, OH
Great timely service
Gene - West Alexandria, OH
Great service
Shawn - Xenia, OH
Amazing customer service!
Great service
Andrew - Dayton, OH
Great
Melinda - Tipp City, OH
He is great! Knows his job and does it well. Let's customer know what he's doing, what needs replaced and the cost before he forges ahead for repair. Will be a loyal customer!
Christian
Christian - Dayton, OH
Was very pleasant and explained everything
Great Service
Charles - Dayton, OH
Timely and professional service
Knows his work👏👏
Kathy - Greenville, OH
Knows his work
Great customer service
Richard - Dayton, OH
The Tech was fast and efficient. In this time of coronavirus he was very cautious when interacting with me. Such as giving me payment without having to physically passing the credit card back and forth.
Great service
Collin - Fairborn, OH
thankful service
William - Dayton, OH
The process was easy-from scheduling the appointment to the service I received. Brad was very professional and courteous and knowledgeable. I appreciate his information and contact procedure also.
Good Service
Charles - Dayton, OH
My co-pay problem cost more than the parts and time to fix the problem
Great
Anthony - Vandalia, OH
If cell I believe them to be prompt and thorough and I'd like to thank them for their service
He was good
Phil - Tipp City, OH
Technician was courteous, efficient, came prepared
Kevin - Springfield, OH
Excellent service
Joseph - Dayton, OH
Kevin called ahead, showed up on time, and did an excellent job.
great service
Patricia - Dayton, OH
Tim did an excellent job assessing and eventually repairing my bosch dishwasher. He was polite, organized, experienced and friendly.
okay service
Thomas - West Chester Township, OH
Great service!
William - Springfield, OH
Brad was respectful and pleasant, all while maintaining the current precautions to prevent the spread of the corona virus. He spotted the problem quickly and took care of it the first time.
Lori
Lori - Clayton, OH
Great on-time service.
Andra
Andra - West Liberty, OH
Great service!
Dependable service
Kevin - Clayton, OH
We’ve used Authorized for services for many years. They show up quickly and are dependable.
great service called to see if he could come a day early,it was greatly apperciated
Meredith - Middletown, OH
Very pricey for the work that was completed.
Robin - Clayton, OH
The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.
Response from Authorized Service:
Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!
Awesome Service!!!
Scott - Xenia, OH
We had a dishwasher that had a broken part. The repair man called me first and then showed up on time and fixed the problem within 20 to 30 minutes. He did an awesome job and was very kind and courteous. I would highly recommend using this company again!!
Steve G.
DRYER MAYTAG MEDB835DW4 Unit squeals. Installed idler pulley.; used 1 W10837240 (BRACKET) from stock
Tim R.
REFRIGERATOR MAYTAG MFI2269VEA1 Replaced control and start device. Checks ok
Steve G.
FREEZER GENERAL ELECTRIC HHM7SMAWW "Customer had a power outage, went down several days later and found the unit was not cooling. Power to relay. Compressor winding are good. Spoke to Tony at Techline he said no break down unit is not repairable gave a case number 04452660. Unit is notrepairable per Techline"
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Customer had a power surge as noted in trouble shooting. Both main board and inverter board both have power but not running any components. Called Lowes and spoke to Kaitlyn in regards to the situation. As noted in Lowes system she lost power during a storm and this is considered a non-covered item
Steve G.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 Installed new bracket and installed new evaporator motor cycled unit test OK
Shawn H.
REFRIGERATOR FRIGIDAIRE LFTR1814LW0 Upon arrival tenant stated that the fridge section isnt cool but freezer is. Not moving air to lower section. Found evaporator frosted over. Thawed frost and tested defrost circuit. Found loose connection at heater. Re-secured connections and test circuit again. Unit is now defrosting properly. All ok. Ok per Tara.
Steve M.
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 The swing of freezer door was switched. Closing mechanism was not properly installed. This caused door to stay open
Shawn H.
RANGE SAMSUNG FE710DRS/XAA Upon arrival found left front burner only heating to high and wont regulate. Removed back cover and found signs of shorted switch. Replaced and ran to test. Burner heats as it should. All ok.
Shawn H.
RANGE - ELECTRIC FRIGIDAIRE FEF352AUD Installed all provided parts and ran to test. All burners operate as they should. All ok.
Shawn H.
DRYER WHIRLPOOL WED4815EW1 Upon arrival found unit wouldnt tumble. Unit not getting voltage to it. Reset breaker and unit tumbles but wont heat. Removed back and found heater shorted open. Under wire from a bra had gotten into heater housing and shorted to ground causing the breaker to trip then opened up completely causing no heat. Replaced heater and ran to test. Unit is heating and tumbling as it should. All ok. ; used 1 279838 (ELEMENT) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Upon arrival found bail arm for lower ice maker broken. Ice maker cant sense amount of ice in bucket. Replaced ice maker and cycled to test. All ok. ; used 1 DA97-07603B (ICE MAKER) from stock
Shaun S.
REFRIGERATOR SAMSUNG RF268ABWP/XAA "Upon arrival found that unit has a clogged drain tube on freezer side, tech made adjustment to drain , steamed and cleared unit checks ok"
Shaun S.
REFRIGERATOR FRIGIDAIRE FRS26R4CW3 "Upon arrival found that unit has a frozen up drain, cleared drain on unit, ran and checked out, unit checks ok"
Shawn H.
REFRIGERATOR SAMSUNG RF261BEAESR/AA "Installed all provided parts. All ok. No more air leakage into freezer, no more leaking defrost drain and ice maker is cycling at a normal rate."
Kevin S.
WASHER AMANA NTW4516FW2 "Washer would not spin out, unit lid will lock, spun tub by hand loud roaring noise, transmission is shot. Customer declined repair, collected service call fee."
Shaun S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Replaced door gasket checks ok
Kevin M.
REFRIGERATOR GE TFX25PRYDWW Defrost drain is plugged up cleared out and checks ok
Shaun S.
REFRIGERATOR KITCHEN AID KRFF507HPS00 Removed and replaced lights on unit checks ok
Brad A.
DISHWASHER MAYTAG n/a Customer decided not to have unit looked at.
Brad A.
WASHER LG WM3570HWA "Installed gasket and connector hose, after installing bellow, tested unit, found tub bearings have worn and are loose. Told customer that the unit will need a tub job. The customer does not want to do any further repairs."
Kevin S.
WASHER SAMSUNG WF42H5200AP/A2 "Changed out parts, re hung the door to outer paneling. Adjusted as much as i could, unit is a little better not perfect. Unit within tolerance of door closing and latching properly. Unit checks ok."
Brad A.
REFRIGERATOR GE DFE28JMHCES Installed tower kit and sum module. Unit checks ok.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Adjusted the water fill to the ice maker temps and everything checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Found shorted wire in the cabinet non repairable
Kevin M.
REFRIGERATOR MAYTAG MFI2665XEM8 Calling HBW-wiring in the cabinet shorting out causing damper & Ice maker to intermittently activate -Nellie-auth#648149469876
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Cleared out def drain and found broken fan blade replaced blade and checks ok; used 1 5308000010 (FAN BLADE) from stock
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB "Installed new timer, temperature control, thermostat, and heater, unit checks ok."
Tim R.
REFRIGERATOR FRIGIDAIRE LGUB262LF3 Checked unit over found that the unit needs anew fan assembly and a new solenoid. ; ordrng 1 241675704 (solenoid assy) and 1 5304493604 (fan & gasket kit)
Tim R.
DISHWASHER FRIGIDAIRE FFID2426TB0A Check unit over found that the unit needs a new display.; ordrng 1 5304518467 (DISPLAY)
Tim R.
DRYER SAMSUNG DV48H7400EW "Checked unit over found that the unit needs a new motor, two rollers and an idler. Need estimate emailed over.; rqstng P&A on 1 DC93-00101U (MOTOR) and 1 DC93-00634A (IDLER ) and 2 DC97-16782A (ROLLER )s"
Tim R.
DISHWASHER FRIGIDAIRE PLD4375RFCO Checked unit over front of unit was making a loud buzzing noise and was not cleaning. Unit also dripping water from the sump assembly. Needs new motor and sump assembly. Unit is about 10 to 12 years old in the kitchen. This is a major repair because the unit will have to be removed and flipped over.; rqstng P&A on 1 154461902 (housing) and 1 154844101 (motor kit)
Tim R.
WASHER LG WT1101CW Replaced suspension rods and tested. Unit still was throwing an error code with new rods will need new control. ; ordrng 1 EBR76262102 (CONTROL)
Tim R.
REFRIGERATOR LG LSC27950ST "Replaced parts listed. Unit is still not opening dispenser door. Check for voltage at dispenser no power going to the Spencer. Had power at the top of the door but nothing at the actual dispenser door. Needs freezer side door. Unit is 10 to 15 years old in the kitchen stainless steel; rqstng P&A on 1 #### (FREEZER DOOR), states that autho needed"
Steve M.
REFRIGERATOR KITCHEN AID KRMF706ESS Evap frosted up; ordrd 1 W11087438 (motor-evap)
Steve G.
RANGE GE JBS86SP1SS Unit is not heating up.. ; ordrng 1 WB02T10477 (pcb standoff) and 1 WB27X25594 (RELAY BOARD.) and 1 WB44T10103 (unit bake asm (lwr))
Shawn H.
WASHER LG WT7200CW Upon arrival customer stated unit wont finish the cycle. It wont finish in rinse and spin setting either. Checked unit for error codes. None present. Ran unit to test and cold valve is slow to fill. Checked screen and cleaned. Water pressure did not change any. Unit wont advance because it wont fill with cold water on the rinse portion of the cycle fast enough. Unit needs water valve. ; ordrng 1 5221EA1008F (WATER VALVE)
Shawn H.
REFRIGERATOR GE CWE19SP2NBS1 "Upon arrival found ice forming in bucket, ice sickle forming on back of ice maker and ice on bottom. Ice maker is missing the fill cup. Customer stated unit has been like this from day one but they did not call in due to COVID. Unit needs ice maker funnel. ; ordrng 1 WR29X24823 (cup fill im)"
Shaun S.
REFRIGERATOR SAMSUNG RF28HDEDTSR/AA "Upon arrival found by going into diag that the fan motor has failed and not running, motor is defective and needs to be replaced as part warranty; ordrng 1 EVAPCOVERFRIDGE"
Kevin S.
WASHER MAYTAG MVWB865GC0 "Replaced part on unit, plugged in, still will power on just not able to change any controls settings per jog or buttons... same as old console, could be defective new part. called techline, talked to master tech, tried powering on with lid lock removed, no other remedy. Recommended getting another console and main control board also and if not needed to send back main board if not opened. Case file #7728790092. Lowes may condemn unit due to cost.; rqstng P&A on 1 W11162440 (cntrl-elec) and 1 W11162441 (console)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 "Upon arrival checked temp readings of 40s in fresh food and around 20F in freezer. Customer has claimed the unit had 3 different times acted up over a period of a couple of weeks to where it has cooled way colder in freezer than normal. Also one time where frost had worked its way up and into fresh food section. No error codes on display, and the time read -13F for the freezer. Put unit into diagnostics, was able to perform some tests from thermistor readings to running evap fan and damper. Ordering thermistors, tstat, and main control.; rqstng P&A on 1 240597203 (sensor) and 1 5303918714 (board assembly MAIN) and 1 808062701 (thermostat) and 1 808137001 (thermistor)"
Kevin S.
REFRIGERATOR MAYTAG MFT2776FEZ00 "Customer issue icemaker not working or producing ice. Took temperature checks ok, no complaints of cooling. Put unit into diagnostics mode, test 56 had E2 error motor lost position could not find home position. Ran test 57 for harvest test, failed not completed after 70sec. Checked made sure ice room fan was wroking for cooling. Need new icemaker, customer ok repair.; ordrng 1 W11294907 (icemaker)"
Kevin S.
WASHER SAMSUNG WF42H5000AW/A2 "Customer complaint of markings on clothes. Did find a few items like some dark plastic pieces wedged in back in between seem of basket and also a clothing tag that had some old soap residue clinged to it. Customer also made issue fabric softener compartment has a crack in it will start to run out immediately prior to starting washer. Will replace dispenser, told customer keep track of any error codes etc. ; rqstng P&A on 1 DC61-01995A (SIPHON CUP) and 1 DC61-03915A (DISPENSER DRAWER BODY) and 1 DC67-00793A (RINSE CAP)"
Kevin S.
REFRIGERATOR LG LSFXC2496S/01 Upon arrival unit reading in 50s for frig and -3F for freezer. Customer had an error code RF E. The fan is definitely running and hitting something or going bad. No excessive ice or frost buildup.. Not circulating the air properly. . Had Chris get part number for unit.; ordrng 1 EAU63503705 (MOTOR ASSEMBLY)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWTWB Found leak in EVAP coil compartment ; ordrng 1 5303918274 (EVAP COIL) and 1 5303918358 (filter-drier w dye)
Brad A.
OVEN FRIGIDAIRE LFEF3054TFG "Found door glass broke while baking, ordered outside glass of door. ; ordrng 1 316452758 (DOOR GLASS)"
Brad A.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Found touch panel on door not responding, giving an f2 e1 error code. Needs new door. Ordered door with touch panel. Located in the kitchen, manufactured 3/2018.; rqstng P&A on 1 W11196131 (door/mw)"
Brad A.
MICROWAVE SAMSUNG ME18H704SFG/AA Found door assembly has broken and is not able to have latch mounted in place properly. Ordered door assembly.; rqstng P&A on 1 UNKNOWN (DOOR ASSEMBLY)
Brad A.
WASHER SAMSUNG WF395BTPASU/A1 "Found unit needs tub job, bearings making loud noise, found bellow torn due to tub going off balance. Needs bellow, front and rear outer tub, inner basket. Located in the basement, manufactured 2012.; rqstng P&A on 1 UNKNOWN (FRONT OUTER TUB) and 1 UNKNOWN (REAR OUTER TUB ) and 1 UNKNOWN (INNER BASKET) and 1 UNKNOWN (BELLOW)"
Tim R.
RESIDENTIAL REFR FRIGIDAIRE FRS23KF5CB5 Replaced ice maker due to not cycling. Checks ok ; used 1 241798224 (ICE MAKER) from stock
Tim R.
WASHER MIDEA MAD160S2801 Cleared drain pump. Checks ok
Tim R.
REFRIGERATOR GE GSS25LSPABS Replaced shorted control and dispenser paddles. Checks ok unit is 10 years old in the kitchen.
Tim R.
WASHER MAYTAG MHWE200XW00 Replaced shorted drain pump. Checks ok
Tim R.
WASHER WHIRLPOOL LSR8233EQ1 Checked unit over found small amount of oil underneath the washer removed motor and found that the gear case seal had come loose. Reinstalled seal and silicone. Checked OK
Tim R.
WASHER LG WM2455HW Needs drain pump. Customer took door latch off and didnt have it their son has it so it would have to be reinstalled before repair. Customer wants to think about it
Tim R.
COOKTOP LG LCE3010SB Checked unit over found that the unit doesn't have proper power to unit. Fixed wire nuts. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RFG298HDRS Checked unit over found that the dispenser wasnt giving cubed. Fixed solenoid. Checks ok.
Tim R.
DRYER SAMSUNG DV40J3000EW/A2 Replaced main control. Tests ok
Tim R.
WALL OVEN GE ZEK7500SH3SS Checks unit over found that the unit was making a clicking noise causing the door lock to constantly trying to lock. Fixed door lock and reset control and reprogrammed control. Checks ok
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 It is leaking water on the floor due to clogged P-trap drain on the back clear drain unit is operating properly
Steve M.
DRYER SAMSUNG DV400GWHDWR/AA Dryer wont start due to bad belt pulley. Replaced pulley; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
REFRIG/SIDE-BY-S FRIGIDAIRE PLHS267ZCB3 Unit is not cooling due to faulty defrost control. Cant get evap fan up to speed either. Defrost control 5303918476 is NLA as of 12/19.
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US2A Replaced parts. Tested motor ran with no issues.
Steve M.
WASHER-DRYER COM GENERAL ELECTRIC GUD27ESSM1WW Found motor completely loose from drive assembly. One bolt completely missing and the other one was loose. Reattached motor assembly. Test ran washer unit checked OK
Steve G.
RANGE - GAS FRIGIDAIRE FGGF3032MWC "Broil is not working, but getting a glow. Installed new bake ignitor. Cycled."
Steve G.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA 02 Installed new icemaker assembly cycled unit test OK
Tim R.
REFRIGERATOR BO SAMSUNG RF28HFEDBBC/AA Replaced icemaker. Checks ok; used 1 DA97-15217D (ICE MAKER) from stock
Steve M.
REFRIGERATOR GE PWE23KSKESS Unit is not cooling properly and there is a strange humming noise due to frosted evaporator cover causing excess ice in the fan assembly which also needs to be replaced along with two temperature sensors to ensure proper temperature balance. These parts were recommended by technical support at GE. Installed parts listed unit is operating properly
Shawn H.
REFRIGERATOR SAMSUNG RS261MDWP/XAA Upon arrival found unit unplugged. Plugged unit in and evaporator fan came on but compressor and condenser fan wont run. Have proper voltage to the compressor but no operation. Checked windings and found out of spec. Compressor is shorted causing no cool. Customer does not wish to repair due to cost. Please mail out invoice.
Shawn H.
DISHWASHER FRIGIDAIRE LFID2426TF2A Upon arrival customer stated that door isnt shutting correctly and unit wont start because of this. Found door latch bent and interfering with door. Straightened latch and ran unit to test. Unit functions as it should. Leveled unit and re-secured to cabinet. All ok. Collected deductible by cc.
Shaun S.
REFRIGERATOR KENMORE 106.589098 "Upon arrival found that unit was operating normally at this time, all product was cold and or frozen as needed to be, unit checks ok"
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF3 Install new main board damper assembly and evaporator motor cycled unit test OK
Steve G.
WASHER SAMSUNG WF45R6300AV/US Replaced door, all operations check ok upon tech departure.
Shawn H.
WASHER WHIRLPOOL WTW5100VQ2 Unit is 11 years old in laundry room. Upon arrival found unit with gray stagnant water in unit. Put unit into spin to drain. Unit drained out but as soon as it stopped it started filling with gray water. Household drain is clogged and unit is siphoning gray water into it. Removed drain line from pipe it was clamped to and ran drain into wash basin next to machine. Ran unit in small load to test. Unit drains out fine and isnt siphoning. Advised customer to have a plumber clear the drain. Calling AHS to update dispatch.
Kevin S.
REFRIGERATOR FRIGIDAIRE LGHB2867PFLA "Ice maker fill tube was frozen, replaced with insulated fill tube. Also used permagum to seal up any light/air leaks getting into icemaker compartment. Noticed a slight quarter sized sweat/condensation spot on back just to left of where water lines come into top of unit. Told customer to monitor. Unit checks ok.; used 1 241920106 (FILL TUBE) from stock"
Kevin S.
REFRIGERATOR GE GWE19JGLGFWW "Customer issue of a noise that happens every few hours but didnt notice when they first purchased the unit. Inspected temps in frig and freezer were good, evap fan was running and no noise. Just went out on same issue same frig. Disconnected wire harness to water valve assembly. Unit not hooked up to water. Checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1835VW0 Found door seal to freezer on upper left corner not sealing properly. Used hair dryer and blade to help shapen and was able to get it to seal. Unit checks ok.
Kevin M.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 5 yrs+ kitchen Mullion is bowed in and unit is non repairable calling HBW-Robin-5156-4915-2536
Brad A.
RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 "Installed new auger motor, unit checks ok."
Kevin S.
REFRIGERATOR GE GNE25JMKKFES All operations check ok upon tech departure.
Kevin S.
REFRIGERATOR GE GNE25JMKGFES "Replaced evap cover, unit is plugged in, compressor running and fan is blowing out air into frig section. Unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Installed dye dryer and recharge unit told customer to give it 24 to 48 hours to get down to temperature
Kevin M.
REFRIGERATOR KENMORE 106.561645 Installed a relay on the compressor and Checks OK
Brad A.
REFRIGERATOR AMANA SXD22S2L "Found fill line for icemaker frozen, thawed line, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LFTR1821TF3 No repair.
Tim R.
RANGE GE JGBP80MEV4BC Unit needs new control due to no power to ignitor. Unit is 30 years old in the kitchen. Parts are NLA.; rqstng P&A on 1 WB12K19(NLA) (CLOCK)
Steve M.
REFRIGERATOR SAMSUNG RF323TEDBSR/AA Unit has frost coming out of the vents. Fan not working and defrost error. Recommend new PCB and temp sensor. New cover will be needed along with frost leak kit; ordrng 1 DA32-10104N (temp sensor) and 1 DA82-01415A (LEAK FROST KIT) and 1 DA94-02680A (MAIN BOARD) and 1 DA97-12608A (EVAP COVER)
Steve M.
WASHER GE GUD27ESSJ0WW Pulley assembly cam broke; ordrd 1 WH01X10608 (washer PULLEY assembly)
Steve G.
REFRIGERATOR GE GFSS6KKYESS "Customer not getting ice out of dispenser, and ice build up on back wall.Also found a bottle of ice on the back wall of the refrigerator section that is due to a break in the insulation and a line is pushing up against the back liner; ordrd 1 WR29X10098 (ice bucket asm ge)"
Steve G.
DISHWASHER SAMSUNG DW7933LRABB/AA Unit fills up and then drains. Customer need a flow sensor and case brake; ordrd 1 DD94-01005A (CASE BRAKE) and 1 DD94-01006A (FLOW SENSOR )
Steve G.
DISHWASHER SAMSUNG DW80K505UW/AA 03 Installed new soap dispenser and ordered wrong spray arm. ; ordrng 1 DD82-01319B (MIDDLE SPRAY ARM. )
Steve G.
RANGE LG LSE4613BD/00 Customer unit is not getting up to temp. Found the convection fan motor was out and element. ; ordrng 1 eau62343001 (CONVECTION MOTOR) and 1 mee62865003 (CONVECTION ELEMENT)
Shawn H.
RANGE MAYTAG MGR8674AS1 Upon arrival found both front burners wont ignite. Removed caps and left front striker is missing and right front has dropped down. Inspected and found clip that holds striker to burner head is rusted and gone. This allowed the striker to drop. Reinstalled to test. When striker is properly placed it ignites fine. Unit needs two front burner heads. ; ordrng 2 W10515455 (burnr-head)s
Shawn H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Upon arrival customer stated that gasket came out of tub and wont stay. Found gasket torn on bottom right. Reinstalled seal but ribs are torn so it wont stay put. Checked sump for debris, some scale build up but no debris. Wash arms are blocked with scale build up and arent moving enough water. Ran unit in diagnostics to test and check for errors. No errors and unit ran fine through test. Customer is using cascade pods, and jet dry rinse aid. Rinse aid was set to highest level. Lowered to mid range. Excess rinse aid can leave a slimy feel to the dishes. Advised customer to clean unit with vinegar to rid unit of scale. Unit needs wash arms and gasket. ; ordrng 1 W10317197 (spray arm) and 1 W10319027 (spray arm) and 1 W10524469 (tub gasket)"
Shawn H.
WASHER LG WT7600HKA Unit is 3 years old. Upon arrival found agitator free from transmission. Bolt did not come loose. Shaft of transmission sheared off. Ran unit in test mode. Unit functions as it should. Not sensing properly because the agitator is loose. Unit needs transmission. Please mail out invoice. ; ordrng 1 AEN73131403 (TRANSMISSION W/CLUTCH )
Shawn H.
REFRIGERATOR KENMORE 106.5002321 "Gasket is seating well on the door frame. Gasket is torn at top right corner. Its allowing air in behind the gasket. No signs of cracks in liner. Unit needs another gasket and a small amount of silicone to help keep gasket in place. Need to have parts installed before the 20th. New tenants are moving in to unit the 23rd. ; ordrng 1 2159082 (gasket,door fzr (PW))"
Shaun S.
DISHWASHER FRIGIDAIRE FFBD2406NB6A "Upon arrival found that unit has multiple issue with it needs spray arms replaced, gasket, door springs Unit is Black in color located in kitchen 10-12 years ; ordrng 2 154430501 (spring,door)s and 1 5304500204 (gasket) and 1 5304506740 (spray arm) and 1 5304517203 (SPRAY ARM)"
Shaun S.
WASHER MAYTAG MVWX700XL2 "Upon arrival found that unit is in need of a new hub drive and new GEARCASE, hub teeth worn out and GEARCASE bearing is blown ; ordrng 1 W10324651 (hub) and 1 W11132267 (gearcase)"
Shaun S.
WASHER SAMSUNG WF448AAP/XAA "Upon arrival and disassembling unit tech found excessive black mold inside of soap disp and also found black mold forming along top of the door gasket,explained to customer both need also replaced for health concern reasons. Please reschedule for a morning call and allow 2hrs for repair; ordrng 1 BELLOW and 1 SOAPDISPHOUSING, states that autho needed"
Shaun S.
DISHWASHER WHIRLPOOL GU2300XTVS3 "Upon arrival found that unit will not power up, customer had electrician out to home and had breaker, switch, and junction box all checked for correct power and there was proper voltage in all spots, tech to reorder main control for unit ; ordrng 1 W10285179 (cntrl-elec)"
Shaun S.
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Upon arrival found that unit has a SY EF error code which is for a bad evap fan motor that will need to be replaced ; ordrng 1 241509402 (motor)
Shaun S.
REFRIGERATOR WHIRLPOOL GSF26C4EXW00 "Upon arrival found that unit was leaking water from fill valve on back of fridge, customer already had unit pulled out from wall, when tech arrived found scuff marks on floor and took pics of them noting that was not done by technician, customer calling 2-10 to get order sent for valve replaced ; ordrng 1 INLETWATERVALVE"
Kevin S.
WASHER ELECTROLUX EFLS617SIW "Customer issues with fabric softener not dispensing also E11 errors. Noted cleaned and checked dispenser tray ok; rqstng P&A on 1 5304506505 (DISPENSER ASSEMBLY WITH VALVE)"
Kevin M.
REFRIGERATOR SAMSUNG RF263AEWP/XAA 10+ yrs kitchen error code shows it needs fresh food fan assembly and defrost sensor; ordrng 1 FFDEFSENCOR (FF DEF SENCOR) and 1 FFFANASSY (FF FAN ASSY)
Brad A.
DRYER SAMSUNG DVE50R5200W/A3 "Found user interface and main control not communicating properly, ordered control and user interface, located in the laundry room, manufactured 3/2019.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL) and 1 UNKNOWN (USER INTERFACE)"
Tim R.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced wash motor and tested. Checks ok
Tim R.
WASHER SAMSUNG WA56H9000AP/A2 Checked unit over found that the unit had a broken lid. Needs new glass. Wants to talk with husband due to cost.
Steve G.
RANGE - GAS GENERAL ELECTRIC JGS760SEL4SS Installed new igniters harness assembly and bracket test OK
Steve G.
WASHER LG WT7200CW No repair
Steve G.
RANGE FRIGIDAIRE Fgfl87dce Installed new bag igniter cycle test OK
Shawn H.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Thawed evaporator, installed evaporator cover and main control. Ran unit to test. All ok. Unit is cooling as it should. No more noise from the fan."
Tim R.
DISHWASHER KITCHEN AID KUDC10FXSS5 Installed link assembly for door. checks ok
Tim R.
REFRIGERATOR WHIRLPOOL WRS576FIDB01 Icemaker wasnt installed correctly. Installed and tested checks ok. If it acts up again will need new icemaker.
Tim R.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced cover and adjusted thermistor. Customer de thawed frost build up on evaporator. Checks ok
Kevin S.
WASHER GE GFW850SSN0WW "Customer claims unit was running in middle of night one evening. Unit is located in basement, has wifi. Customer does use the wifi to check on finished loads. Inspected unit the ui is touch capacitance type. These can be very fickle, but i checked power and pause, all function buttons to right and jog dial appeared ok. I know customer at times had trouble responding to her to finger. Ran unit in a rinse and spin, unit filled, agitated and drained ok. Did not notice any leaking water valve or anything. Told customer turn wifi off when not using or consult manual on securing, idk but shows up as unsecured connection. Also suggested locking control panel when not in use. Unit checks ok."
Tim R.
DISHWASHER GE GDT580SMF6ES Checked unit over found that the unit wasnt draining the water properly. Cleared drain pump and unit drained fine. If it acts up again will need new drain pump. Quoted her for pump.
Kevin S.
APPLIANCE ELECTROLUX EIMED60LT4 "Customer claimed unit locked up on a first load over the weekend. Had to,cancel and power off. Said the drum would not turn by hand. Customer had later used unit and ran several loads without issue. Today during inspection found unit tumbling and heating ok, inspected belt and idler ok. No abnormal noises, checked blower wheel housing ok, ran for several minutes. Did pull up diagnostics, there was an E52 error for a motor fault code due to excessive load. No other fault codes detected in system history, however there are multiple motor error codes if there was an issue. "
Tim R.
RESIDENTIAL REFR FRIGIDAIRE FFSS2614QE6A Replaced parts listed. Checks ok
Brad A.
RANGE LG LRE3194ST/01 "Installed new glass top, unit checks ok."
Tim R.
DRYER GE GTX22EACK0WW Adjusted blower housing. Checks OK
Steve M.
DISHWASHER WHIRLPOOL WDT720PADM2 Unit is not washing properly due to a lot of foreign debris floating around inside the dishwasher causing spray arms to get clogged up. Recommend the customer purchased new spray arms
Tim R.
RANGE KENMORE 790.9700321 "Checked unit over found that the control board they sent wasnt the correct part. The part number we have is correct but the part isnt remotely close to what is needed. Unit is 10-12 years old in the kitchen. ..; rqstng P&A on 1 316577094(NLA) (clock/timer), states that autho needed"
Tim R.
WASHER MAYTAG MODEL TAG GONE....8/ "Unit is over filling with water and leaking out onto the ground. Unit needs a new pressure switch. The model and serial is missing. Unit is about 15 to 20 years old in the laundry room; rqstng P&A on 1 #### (PRESSURE SWITCH), states that autho needed"
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF3 Cabinet/hinge area have been damaged. Can not adjust Right hand door not sealing to cabinet causing excess moisture to build in the supply duct from FF to FZ section. Frost is building and melting. FF section hi temp. Freezer liner cracked called Robert. 83906170. na.technicalhelp@electrolux.com sent pics
Tim R.
WASHER MAYTAG MVWB865GW0 "Needs inner basket, transmission, agitator, due to noise in spin and agitation. Additional labor due to being a transmission job.; rqstng P&A on 1 W10811956 (GEAR CASE) and 1 W10811960 (spin basket) and 1 W11161960 (agitator), states that autho needed"
Tim R.
DISHWASHER GENERAL ELECTRIC DDT595SSJ2SS Checked unit over found shorted control and user interface.; ordrng 1 WD21X23461 (kit svc ui top logic) and 1 WD21X24901 (CONTROL)
Tim R.
DISHWASHER BOSCH SHEM3AY56N/01 "Customer says unit still wont drain. Im ordering a new main control for unit and drain pump.; rqstng P&A on 1 #### (DRAIN PUMP) and 1 ##### (CONTROL), states that autho needed"
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSR March 18 manufactured. Needs icemaker service kit. Getting PC CH error and icemaker frosting over; ordrng 1 DA82-02671A (IMK SVC KIT)
Steve G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states that the unit stop making ice. Durning the time of the service call the bin was full.
Steve G.
DRYER WHIRLPOOL WED8000DW3 "Customer had another company out a week ago, and oil the idler pulley. That did not last. Installed new idler pulley. Cycled ; used 1 W10837240 (BRACKET) from stock"
Steve M.
DRYER SPEED QUEEN ADE4BRGS171TW01 Main harness to heater assembly is burn and melted. Too much of harness is damaged to repair. Need harness ; ordrd 1 D513660 (HARNESS)
Steve M.
REFRIGERATOR BO SAMSUNG RF25HMEDBBC/AA Icemaker is completely frozen over. No work has ever been done to this unit. Recommend icemaker service kit; rqstng P&A on 1 DA82-02695A (IMK SVC KIT)
Steve G.
DISHWASHER FRIGIDAIRE FBD2400KB12B Lower spray arm fell off and melted on heater its all new spray arm cycle test OK
Steve M.
WASHER GENERAL ELECTRIC GTW750CSLOWS Needs main control; ordrd 1 WH22X29348 (CONTROL)
Steve G.
DISHWASHER LG LDF5545ST Customer states that the unit stops in mid cycle; ; ordrng 1 1111 (COMPLETE CONSOLE ASSY WITH BOARD. S/S)
Steve G.
DRYER MAYTAG MEDC465HW0 Door seal is falling off. Installed new seal. Test ok adv customer not to use the unit for 2 hrs.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Lori- said reorder all the parts again. ; ordrng 1 241964707 (tube-water) and 1 242253002 (valve-water) and 1 243297609PW (ICE MAKER ) and 1 5304510307PW (BOARD)
Steve G.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 Unit is not cooling. Found the evap motor and not turning and the bracket was broken. ; ordrng 1 W10850162 (BRACKET) and 1 W2315539 (MOTOR)
Shawn H.
REFRIGERATOR LG LSC23924ST/04 Installed new ice maker and forced cycle to test. Ice maker cycled fine and filled with water. All ok. Please mail out invoice.
Shawn H.
WASHER MAYTAG MVWC400XW0 "Upon arrival customer stated that unit flashed lid lock light and stopped cycle in the middle. Customer unplugged unit but it would not reset. Ran unit in diagnostics to test. F5E1 lid switch fault, F1E2 motor fault, F2E1 stuck button, F7E5 shifter fault codes present. Could not get lid lock to function in test mode but it is within spec per tech sheet. Without lid lock I could not test voltage output to shifter. Shifter is within spec per tech sheet. Unit needs main control. Customer is going out of town Saturday and wont be back until. Monday September 21st. Please mail out invoice. ; ordrng 1 W10393490 (cntrl-elec)"
Shawn H.
MICROWAVE GE JKP67G0J2BG Upon arrival found microwave with no lights or display. Removed control panel to inspect. Found fuse shorted open. Replaced fuse and ran to test. Unit is heating well. Ran several cycles to test. All ok. Ok per Tony. Called office to run cc. ; used 1 14QBP20CSB (20 AMP FUSE) from stock
Shawn H.
RANGE - ELECTRIC FRIGIDAIRE FEF352AUD "Unit is 17 years old in kitchen. Customer stated that the left front and right rear burners are inop. Found terminal block and element for the right rear shorted causing no operation. The left front burner isnt getting voltage to it. No loose connections. Found infinite switch shorted open. Unit needs burners, terminal block and switch. Tech picking up parts tomorrow and will return Friday to install. ; ordrng 1 316436001 (switch,infinite lrg) and 2 316442301 (element,lg)s and 2 318372211 (element-surface)s and 1 5303935058 (TERM BLOCK)"
Shawn H.
RANGE FRIGIDAIRE FPEF4085KFB Upon arrival found unit with power but no operation of touch pad. Pulled unit and found ribbon strip shorted causing no operation. Unit needs touchpad. Customer recently replaced main control. ; ordrng 1 318404115 (glass panel)
Shawn H.
WASHER AMANA NTW4516FW3 Upon arrival customer stated that unit leaks when it gets to the rinse portion of the cycle. Checked under unit for signs of leaks from drain hose or gearcase. No signs of leaks. Put unit into forced mode and filled and drained to see if house drain is clogged and over flowing. House drain is overflowing when unit drains. Advised customer to have drain cleaned by maintenance.
Shawn H.
REFRIGERATOR GE GTS18ABMDRWW Upon arrival found unit with frost cover the evaporator. Unit isnt defrosting. Thawed ice and found defrost thermostat shorted open. Replaced and ran to test. Unit is defrosting properly now. All ok. Ok per Tara. ; used 1 WR50X10068 (DEFROST THERMOSTAT) from stock
Shaun S.
REFRIGERATOR WHIRLPOOL WRS325FDAW01 Upon arrival found that led light assm in freezer is out and causing light in fridge not to fully illuminate ; ordrng 1 W10515058 (light)
Shaun S.
UPRIGHT / CHEST MIDEA MRU17F6AWW "Upon arrival found that unit giving a E6 error code, error code that is present and says it's a defrost sensor error, tech pulled cover and found that sensor is plugged in and seems to be working because unit is not froze up and cooling properly and has been for the last week customer has had unit, believe we have a communication error between board on front door and main board on back of unit ; ordrng 1 DISPLAYBOARDONDOOR and 1 MAINBOARDONBACKOFUNIT"
Shaun S.
DISHWASHER LG LDF5678BD "Removed and replaced door switch on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
DRYER - ELECTRIC SAMSUNG DV45H7000EW/A2 "Upon arrival found that roller wheel on front bulk head was bad causing noise issue on unit, removed and replaced roller, ran and tested, unit checks ok upon techs departure; used 1 DC97-16782A (ROLLER) from stock"
Kevin S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit temps are 5F freezer and high 40s low 50s in frig. Unit is running and evap fan working. The damper assembly was shut closed not allowing cold air to enter. Used screwdriver to open. Needs new damper and control.; rqstng P&A on 1 W10503278 (control board) and 1 W10594330 (elect damper)
Kevin S.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA "Upon arrival temps read 45F in fresh food section and around 3F in freezer. Excess frost buildup behind fresh food assembly, fan not circulating. Had error codes 22C for evap fan and 25C Defrost error. Customer also has issue with ice maker compartment. Ordering parts per samsung bulletin.... customer ok estimate for repair, asking them to unplug unit 24hrs prior to coming out. Will check if issue with defrost circuit other than board and charge as needed. ; ordrng 1 DA82-02367A (GASKET AND CLIPS) and 1 DA92-00592A (PCB MAIN CONTROL) and 1 DA97-15217D (ICEMAKER) and 1 DA97-19898A (DRAIN TUBE)"
Brad A.
REFRIGERATOR BO SAMSUNG RF263BEAESG/AA "Found unit has a refrigerant leak, unit does not have a stepper valve, talked to Chris about transferring unit to Kevin Montgomery for repair. Ordered dye filter.; rqstng P&A on 1 UNKNOWN (DYE FILTER)"
Brad A.
REFRIGERATOR - S GENERAL ELECTRIC GFE26JSMAFSS "Found door switch not closing properly, ordered door switch.; ordrng 1 WR23X29170(TSDN) (fresh food door ligh)"
Kevin S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Ran unit with cups upright in each corner for top and bottom rack. Checked spray arms for blockages or cracks. Checked screen. Put unit into both quick wash and later normal wash. Unit filled, washed and drained with no leaks. Suspect they way unit was loaded, showed and talked to customer wife, father. Unit checks ok."
Kevin S.
DISHWASHER - BUI GENERAL ELECTRIC GDF640HGM2BB "Upon arrival customer had unit loaded and running. Opened the door checked water level, soap was dispensed and not on door, dishes were all wet. Unit appeared to be running just fine, good water pressure, had hot water. Checked both spray arms, appeared clean and no cracks. Unit appears to be draining properly, goes to nipple off drain pipe under sink and not garbage disposal. Recommended fastening up end little higher coming off plumbing make sure no back flow. Customer complaint about soap on dishes and or some food. Found rinse aid setting on lowest. Showed customer and turned to max, customer claims they use rinse aid. No complaints about heat, finishing cycles or draining... believe issue mainly with loading and use of rinse aid. Told customer to resort back to manual on loading and soap, rinse aid use. Also to use lemony shine at times in wash. Unit checks ok."
Brad A.
REFRIGERATOR KENMORE 106.5956999 "Found door switch not closing properly, connection at switch was loose, repaired connection. Unit is cooling properly."
Brad A.
WASHER SAMSUNG WF328AAW/XAA "Found bearings worn, the tub tore the bellow, unit needs new inner and outer tubs, and bellow replaced. Customer does not want to repair."
Tim R.
DISHWASHER KENMORE 63016304400 No repair.
Tim R.
DISHWASHER WHIRLPOOL GU940SCGB2 Checked unit over found that the unit had power going to the main control but no power feeding the display. Needs new main control. Part is NLA per DAP. Called and informed LL.
Tim R.
DISHWASHER SAMSUNG DMT800RHS/XAA Needs new drain pump due to broken impeller. Dishwasher cant come out due to flooring being too high. Customer wants to replace dishwasher. No repair.