Local Reviews
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Steve M.
WASHER LG WT7100CW Installed new panel and control board parts unit is operating properly
Steve G.
REFRIGERATOR ELECTROLUX E32AR75FPS3 Customer is getting a pulsating noise coming from the compressor. Customer is going to try several things first. If wants repair please per order the part set up for A15 for 2 hrs. ;spoke to CC
Steve G.
DISHWASHER BOSCH SHE3ARF2UC/22 Install new latch cycled unit test OK
Brad A.
DISHWASHER KENMORE 665.13123K701 "Installed new motor, unit is working properly."
Steve G.
DRYER SAMSUNG DV330AEB/XAA Customer is not getting any heat. Found the heater shorted out. Installed new heater. Cycled. ; used 1 DE486A (HEATER) from stock
Steve G.
DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Install new main board test OK
Brad A.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Found control not cycling defrost properly, during forced defrost main control not sending voltage to heater. Needs main control and user interface. Talked to Nick at rent a center, they want to think about repair, they will call the office with their decision."
Shawn H.
FREEZER-VERTICAL FRIGIDAIRE PLFU1777DS1 "Unit is 15 years old in utility room. Upon arrival customer stated that unit isn’t as cool as it should be and is leaking a sticky substance on the floor from underneath. Compressor, evap fan, and condenser fan are all running. No signs of excessive frost build up. Cold control is functioning as it should. Temps only at 20 degrees when cold control is on lowest setting. Removed evap cover and found a weak frost pattern. Inspected underneath and found signs of freon leak with oil. Oil is the sticky substance customer sees on floor. Unit has a freon leak. This is why it has weak cooling. Need to have dye filter installed and system charged to find source of leak. Also found door seal torn at bottom. Unit needs door seal and dye filter installed. Leak may be in the cavity and non repairable. Customer does not have coverage for the freezer. AHS to notify customer. Authorization 161LDSP"
Tim R.
RANGE LG LDE4413ST/00 Needs controls due to no power to burners or oven.; ordrng 1 EBR78789101 (PCB SUB) and 1 EBR80595302 (CONTROL) and 1 EBR80595401 (RANGE CONTROL)
Tim R.
DISHWASHER MAYTAG MDBH979SAB1 Checked unit over found shorted control and panel. Unit is ten years old in the kitchen; rqstng P&A on 1 W10486463 (CONTROL) and 1 W10811164 (TOUCHPAD)
Tim R.
RANGE WHIRLPOOL WFG361LVS3 Oven overheated and melted the display on the oven. Needs control and display. Display is NLA. Unit is 10-12 years old stainless steel in kitchen. Parts will have to be located by HBW.; rqstng P&A on 1 W10170637(NLA) (DISPLAY) and 1 W10424330 (CONTROL )
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Icemaker continuously freezing over. Need to install icemaker service kit; rqstng P&A on 1 DA82-02675A (IMK SVC KIT (MARCONE)), states that autho needed"
Steve M.
WASHER LG WT1501CW Washer is leaking from tub to pump hose; ordrd 1 AEM73213001 (HOSE)
Steve M.
DISHWASHER GE GDT695SMJ0ES Unit needs new control and lock; ordrd 1 WD21X10490 (latch tub) and 1 WD21X24901 (CONTROL)
Steve G.
WASHER MAYTAG MVWB765FW2 Loud in spin. ; rqstng P&A on 1 W10811956 (GEARCASE) and 1 W11195971 (stator) and 1 W11260238 (rotor)
Kevin S.
WASHER MAYTAG MVWB865GW0 "Replaced parts, unit checks ok."
Kevin S.
MICROWAVE FRIGIDAIRE PLMV169DCA Bottom of door hinge loose or broke. Put in a screw in lower hinge. Had customer check both husband and wife are happy. Unit checks ok.
Steve G.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Customer states that the unit is not washing and the time is jumping around. ; rqstng P&A on 1 W10847890 (housing-ui) and 1 W11108143 (CONTROL BOARD)
Steve G.
DISHWASHER FRIGIDAIRE FGID2466QF4A Customer getting ;;UO error code. ; ordrd 1 154784401 (vent assy)
Kevin M.
REFRIGERATOR KENMORE 363.9662881 Installed new compressor and recharge the system and cleaned cond coil checks ok
Shawn H.
REFRIGERATOR KITCHEN AID KRFC704FBS01 Upon arrival customer stated that water dispenser is slow and hasn’t made any ice. Customer had new water filter. Installed filter and purged water. Dispenser fills faster now. Ran diagnostics feature and found ice maker tray thermistor shorted open. Ice maker not sensing temp and allowing ice to thaw and refreeze clumping together. Unit needs ice maker. ; ordrng 1 W11115534 (icemaker)
Kevin M.
FREEZER HAIER IF71CM33NW Light was flickering but gaskets temps and frost checked ok
Shawn H.
WASHER GE GUD27ESSJ1WW Upon arrival found unit with lid lock light on and wash light flashing. Unit will to start. Put unit into diagnostics to check for error. Blocked motor error was present. Ran unit in spin to test and unit spins fine. Unit will not start because the speed sensor is missing. It was not swapped over from the old motor to the new. Pulling motor and taking to shop to swap speed sensor from old. Chris has old motor. ; O-emld tckt
Shawn H.
REFRIGERATOR MAYTAG MFI2266AEB10 Unit is 12 years old in kitchen. Upon arrival customer stated that ice maker intermittently makes ice. Put unit into diagnostics to check sensors and operation of ice maker. Sensors are good but ice maker will not cycle. Have voltage to ice maker. Unit needs ice maker. Collected deductible by cash.; rqstng P&A on 1 W10583817 (icemaker)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS26D8RS0 Adjusted fill tube and cust want to get valve under sink replaced
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Upon inspection customer getting water in and under crisper drawers due to drain getting plugged and frozen over, also unit exhibiting frost out of vent holes. Ordering evap cover and drain leak kit.; rqstng P&A on 1 DA82-01415A (LEAKAGE KIT) and 1 DA97-11823A (EVAP COVER)"
Kevin S.
RESIDENTIAL REFR U-LINE UBI1215SOD-00A "Received water valve and installed at HHS on 6-12-20. Cycled icemaker, unit did fill with water. Will leave unit plugged in and running over weekend to make sure working ok.; saved tckt"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHA2611PFEA Def drain is plugged cleared out & checks ok
Kevin S.
WASHER HOTPOINT HTW240ASK5WS "Unit not draining out, lid lock switch ok, drained water, checked for blockages. Pump,defective. See sticky note!; ordrng 1 WH23X28418(DN) (DRAIN PUMP)"
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2867PF7A "Found display distorted, ordered new display.; ordrng 1 242058230 (user interface)"
Brad A.
FREEZER WHIRLPOOL WRT311FZDW01 "Customer claims unit is leaving frost on food in only two weeks, found unit working properly."
Brad A.
DISHWASHER FRIGIDAIRE FDB2400KW12B "Found drain line clogged with food, drain pump clogged, will not drain properly. Unit checks ok other than the blockage of the drain. Called landlord to collect the deductible, he did not answer, left voice message. Did not get a call back. Still need to collect the deductible.; schdld next appmnt for 6/15 MON !"
Brad A.
WASHER MAYTAG MVWB765FW2 "Found water valve not opening properly, installed new valve. Unit checks ok.; used 1 W11165546 (WATER VALVE) from stock"
Brad A.
RANGE WHIRLPOOL WFC310S0AS0 "Left front infinite switch not regulating burner properly. Replaced switch, unit checks ok."
Brad A.
REFRIGERATOR WHIRLPOOL WRT579SMYM00 "Found compressor not turning with proper voltage applied, needs compressor replaced. Customer does not want to repair."
Tim R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced control and harness. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFHT2033VS2 Replaced water valve and icemaker. ; used 1 241798224 (ICE MAKER) from stock
Tim R.
WASHER FRIGIDAIRE FAFW3577KW1 Unit needs new control and doorlock due to not starting cycle. Customer is gonna talk to the wife about replacing and will let me know.
Tim R.
DISHWASHER BOSCH SHPM78Z54N/01 Checked unit over found that the bottom sparky arm had come loose and the unit was leaking. Fixed spray arm checks ok
Steve M.
WASHER MAYTAG MVWX655DW1 Replaced Drive have assembly. If the problem happens again recommend replacement; used 1 W10528947 (DRIVE HUB ASSY) from stock
Steve M.
WASHER FRIGIDAIRE LAFW3511KW0 E11 error. Water flow error. Cleaned screens
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Unit not cooling properly due to loose door switch magnet. Secured switch. Unit cooling properly
Tim R.
MICROWAVE BOSCH HMB5050/01 Replaced parts listed tested unit checks OK
Steve G.
WASHER LG WT7300CW / 01 Installed new drain hose cycled unit test OK customer unit did not have a clamp on the drain hose. Tech secure drain hose with clamp. Customer did have a error code E6 did find loose wire to clutch assy.
Steve G.
DISHWASHER KENMORE 665.13963K013 Customer states that the upper rack has fallen down. Installed new upper rack upgrade kit. Test ok;.; used 1 W10712394 (UPPER RACK KIT) from stock
Tim R.
WALL OVEN GE NO MODEL.... 6/11/20 Checked unit over found that the unit had an F0 area code indicating a shorted control. Model and serial tag completely worn off. Pictures attached. Customer states that her home warranty company was supposed to remove the deductible.
Tim R.
DRYER KENMORE MODEL TAG MISSING 05 Checked unit over found that the unit would not spin the motor with just right. Spun by hand and motor started to turn. Unit needs a new motor. Model and serial are no longer attached to the unit. So we are unable to find the part number for the motor. Not repairable
Tim R.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced ice bucket checks OK.
Tim R.
DRYER ADMIRAL ADE7005AYW Checked unit over found that the unit was not getting 240 V. Explain to the customer that the unit will not run without 240 V. The light on the inside will come on but the motor will not run and neither will the heater. Customer insisted that it was an issue with the dryer and kept telling me to just replace the part. I replace the timer and the unit still did not work because it did not have 240 V. I told him he would have to call electrician because the unit will not work until you get the correct voltage. Took video of voltage testing.
Shawn H.
DRYER - ELECTRIC LG DLE7100W "Upon arrival customer stated that before it stopped running it made a loud thud. Removed front panel and found belt loose but not broken. Removed drum and found belt tensioner not properly bolted to motor mount. Tensioner being loose allowed belt to slip and tensioner to drop. This was the loud thud they heard. Re-secured tensioner, installed belt and ran unit to test. Unit tumbles fine and heats fine. All ok."
Tim R.
WASHER LG WM2455HW Couldn’t find any leaks ran through 3 different loads letting it fill wash and drain.
Shawn H.
DRYER - ELECTRIC WHIRLPOOL LER7646EQ0 "Upon arrival found unit would tumble but not heat. Found unit not getting correct voltage. Only getting 120 volts. Cord is good. No loose connections. Issue is with incoming electrical. Advised customer to have an electrician check out. ; (created new UIS, deleted prior attachment to UisID 7662)"
Shawn H.
WASHER WHIRLPOOL WFW8300SW03 "Installed shocks and drain pump. Ran unit in rinse and spin cycle to test. Unit fills, tumbles, drains, and spins fine. All ok."
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Customer unit clanking during agitation... tighten unit bottom pulley nut with impact. Unit now quiet, checks ok. Showed customer."
Kevin S.
RANGE ROPER FGP305KW0 Unit lighting but not igniting gas. Replaced igniter with universal frigidaire model. Unit checks ok; used 1 5303935066 (IGNITOR) from stock
Steve M.
REFRIGERATOR GE GNE25JMKKFES No problem found at this time
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2332LE4 Ice maker motor is locked up replaced icemaker ; used 1 241798224 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR GE GSH25JSRFSS new defrost heater and control board and checks OK
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed new freezer door
Steve G.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Installed new main board. Test ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Icemaker not cycling replace ice maker okd by Jennifer White; used 1 W10882923 (ICE MAKER) from stock
Brad A.
DRYER FRIGIDAIRE FLSE60RGS0 "Found belt broken, replaced dryer belt. Unit checks."
Steve G.
REFRIGERATOR WESTINGHOUSE RT173MCD0 Customer complaint is that the unit is rusty. Unit is freezing fine and cooling fine.
Brad A.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA "Installed new main control, heater, and sensor. Unit checks ok."
Shawn H.
REFRIGERATOR HOTPOINT CTX14AYBJRWW Upon arrival found drinks frozen in fresh food section and food soft and not fully frozen in freezer. Compressor and all fans are running. Removed evaporator cover and found it only frosted up along the bottom of the evaporator. Allowed unit to continue cooling to monitor frost pattern. Only lower half of evaporator is cooling. Unit has a restriction or a leak. Need to install dye filter and check for leaks/restrictions. Spoke with Tara and due to age (21 years) and cost of repair they do not wish to proceed.
Brad A.
DRYER LG DLEX3570V "Found vent clogged not allowing proper air flow, informed customer to have vent cleaned out. Unit checks ok."
Brad A.
WASHER LG WM3670HWA Found drain pump not turning with proper voltage applied. Installed new drain pump. Unit checks ok.; used 1 4681EA2001T (DRAIN PUMP) from stock
Brad A.
DISHWASHER FRIGIDAIRE LFID2422RF3B Found water line coming to dishwasher will not open to allow water to dishwasher. Customer needs plumber to repair eater line. Called Rob pilder to let him know about the unit.
Kevin S.
DISHWASHER KITCHEN AID KDFE104DSS2 Removed drain pump and found broken piece of glass wedged in. Unit checks ok.
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Changed out lid lock, zip tie again. Checked for any corrosion none, no bad connections either. Machine is still fairly clean. Lid and latch appear ok, lid switch is engaging properly. Told customer to advise as this is an intermittent issue.; used 1 203504 (LID LOCK) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHT2117LW9 Installed icemaker was leaking ; used 1 241798224 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR KITCHEN AID KSCS25FTBT01 Controls brd is out and NLA cust to look at getting a new unit
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Just the dispenser door and replace screw that was stripped out
Steve M.
MICROWAVE GE PVM1870SM1SS "Found door sensor switch shorted out. Replaced switch. Unit operating properly.; ordrng 1 WB24X829 (switch,door sense (TS))"
Tim R.
RANGE THERMADOR PG486GDBS/02 Remove thermostat and is sending to American home shield to rebuild.; saved tckt
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Icemaker still freezing over need to install icemaker service kit which should include a new control board; rqstng P&A on 1 DA82-02673A (ICEMAKER SVC KIT)
Steve G.
WASHER MAYTAG MVWB855DC3 Unit will not start up. Found that the unit is locked up at the gearcase Rust on the stator and rotor. Control will not let me get into diag.; rqstng P&A on 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11171748 (cntrl-elec)
Steve G.
RANGE JENN-AIR JES9750CAS02 Customer states that the unit takes over two hrs to heat up. Unit in the kitchen and 18-20; rqstng P&A on 1 W8507P233-60 (CONTROL BOARD)
Shawn H.
REFRIGERATOR KENMORE 106.7020399 "Unit is 20 years old in kitchen. Upon arrival found door sagging on the left side. Checked door hinge and it’s tight. Lower washer is worn but not the only cause of the sag. The upper and lower bushings are worn allowing door to sag. Lower bushing is part of the door assembly and cannot get separate. Unit would need lower washer, and door assembly. The door assembly is no longer available. Confirmed with Shari. No repair possible. ; rqstng P&A on 1 2204866 (DOOR ASSEMBLY SS (NLA)) and 1 WP2183003 (thimble) and 1 WP487576 (washer)"
Shawn H.
DRYER MAYTAG MDE7657AYW "Upon arrival customer stated unit squeaks intermittently and unit seems hotter than usual. Removed tumbler and found idler pulley noisy. Shaft for idler is worn. Greased idler to quiet it down in the mean time. Unit needs idler pulley, washers, and bracket. Unit seems hotter because it had a large amount of lint built up in machine, cleared lint and advised customer to clean vent pipe. ; ordrng 1 WP6-3700340 (bearing) and 1 WP6-3705180 (idler arm) and 2 WPY312527 (washer)s"
Kevin S.
DISHWASHER GE GDT655SMJ2ES Customer issue leaking around heating element comes through tub bottom. Wiring looks ok. Also ui face plate needs replaced.; rqstng P&A on 2 WD01X10070 (nut tower heater)s and 1 WD05X24776 (HEATING ELEMENT) and 1 WD34X21699 (dishwasher interface)
Kevin S.
WASHER MAYTAG MVWB835DW3 "Washer ui console, not responsive need new console. ; rqstng P&A on 1 W11112656 (console)"
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Ff fan is frozen up; ordrng 1 DA97-12608A (FF FAN)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Gasket is ripped and door closer is cracked and icemaker not shutting off; rqstng P&A on 1 W10830055 (gasket-fip) and 1 WP12028505AP (ref dr closer cam) and 1 WPW10300024
Kevin M.
REFRIGERATOR ROPER RT18BKXKQ00 "Garage 19 yrs old needs def brd & bi metal; rqstng P&A on 1 4388931 (DEF BRD) and 1 DEFROSTTSTAT (DEFROST TSTAT), states that autho needed"
Brad A.
REFRIGERATOR WHIRLPOOL W4TXNWFWQ02 "Found timer not advancing, bi metal stuck closed. Ordered timer and bi-metal.; ordrng 1 282145 (TIMER (PW)) and 1 W10225581 (defrost bimetal)"
Brad A.
DRYER - ELECTRIC LG DLE7300VE.ASSEEUS Found unit will not power on with proper voltage applied. Ordered main control and user interface.; ordrng 1 UNKNOWN (USER INTERFACE) and 1 UNKNOWN (MAIN CONTROL BOARD)
Brad A.
REFRIGERATOR HAIER n/a Authorization for 275 labor for 3 units.Authorization number: 275FAHMWaiting for parts from AHS; saved tckt
Tim R.
DISHWASHER SAMSUNG DW80F800UWS/AA Replaced vent and seal. Checks ok
Tim R.
REFRIGERATOR KITCHEN AID KFIS29PBMS00 "Checked unit over found that the unit wasn’t cooling in the freezer and wasn’t making ice also intermittently shutting down. Unit has had a new evaporator in the freezer, new fan, new control, new icemaker, air flow assembly and new display. Unit only has partial frost pattern in the freezer and is about 35 degrees. Looks like blockage in evaporator again or floating restriction. At this point we do not believe any repair we do will fix the unit. Due to previous company tapping into the sealed system we will not proceed any further. Our recommendation would be to replace the unit."
Tim R.
WASHER SAMSUNG WF42H5200AP/A2 Checked unit over found that the unit door seal spring had come off. Reinstalled door seal spring. Checks OK
Tim R.
DRYER BOSCH WTG86400UC/07 Fixed connection on control causing unit to intermittently shut down
Tim R.
OVEN FRIGIDAIRE FGEW3065KFB Replaced control. Checks ok
Tim R.
DRYER WHIRLPOOL WED7400XWO Checked unit over found the unit was not venting due to the pulley had come off the motor. Disassembled unit we installed motor pulley and belt. Checks OK
Tim R.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 No issues working fine
Tim R.
FREEZER FRIGIDAIRE FFU17M8CW1 Checked unit over found that the unit had a complete blockage in the evaporator. No repair
Steve G.
OVEN GE CT9550SH5SS Installed new center cooling fan. Cycled.
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR1835VW0 Customer had another company out and wanted a second opinion. Customer concern was the hissing and tech explain to the customer the hissing was the unit going into defrost mode. Another concern was the noise of the fan. Tech did not hear any unusual noise.
Tim R.
REFRIGERATOR WHIRLPOOL ED5FHEXTB00 Checked unit over found burnt terminal on defrost control. Fixed. Checks ok
Tim R.
REFRIGERATOR LG LTCS24223S/07 Removed both doors and adjusted door inches. Checks OK
Kevin S.
RANGE FRIGIDAIRE FPEC3077RFB "Replaced wiring, used some electrical tape to help insulate areas that the harness has to channel between metal housing for protection. powered on and checked each burner on low and high settings for around 5 mins. Unit checks ok. Returning burner and switch."
Tim R.
DRYER BOSCH WTG86400UC/07 Disassembled left side of the dryer cleared out lent channel. Tested unit it ran for 20 minutes with no issues. Checks OK
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Adjusted fill tube was leaking
Steve M.
WASHER LG WT1501CW Unit making noise during wash cycle due to a nickel stuck between wash plate and tub
Kevin M.
REFRIGERATOR FRIGIDAIRE GLRT183TDQB Unit needs drain ferrule installed & OK’d by Tara ; used 1 A04520001 (DRAIN FERRULE) from stock
Steve M.
REFRIGERATOR WHIRLPOOL ED2KHAXVB01 Installed new thermostat
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed new thermistor and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE 1067023493 Fan not locked up replaced OK’d per Tara; used 1 2315539 (EVAP FAN MOTOR) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL ED25TEXHW00 Installed new TSTAT and checks ok
Steve G.
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 installed new ice maker and temp sensor. Cycled.
Steve G.
REFRIGERATOR FRIGIDAIRE DGUS2645LF6A Unit had error SY EF remove ice build up around the evap fan motor. Cover up the fill tube for the ice maker. Cycled.
Shawn H.
DRYER FRIGIDAIRE DEC-5G Upon arrival customer stated unit tumbles and heats fine but is noisy and walks. Noise is coming from the drive motor. Motor has a large amount of endplay allowing shaft to move causing noise. Motor is no longer available. No repair possible. Unit is a 1979 model. Unit walks because it’s out of level. Leveled unit for customer. Customer is able to use machine for now. Advised customer to shop for a new machine. Please mail out invoice.
Shawn H.
DRYER LG DLEX5780WE.ABWEEUS "Upon arrival found unit vibrating and noisy. Removed panel and found front rollers worn, and lint built up on one side of the blower. Removed lint built up and replaced all rollers. Ran unit to test and it is quiet and smooth. All ok. ; used 1 4581EL3001E (ROLLER) from stock"
Tim R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Needs controls and display due to intermittently shutting down.; rqstng P&A on 1 W10830278 (POWER SUPPLY ) and 1 W10843055 (CONTROL ) and 1 W11387386 (DISPLAY ), states that autho needed"
Kevin S.
WASHER SAMSUNG WF431ABP/XAA "Upon inspection unit had stopped mid cycle, suspect clog or drian pump. Drained water and cleared cleanout. Proceeded to put unit into a rinse and spin, unit motor will not turn, unit is filling and draining ok. Called techline, put into diagnostics received motor error control, tech had me get resistance readings from motor. Motor is bad, but also looking at back all kinds of water corrosion and customer admitted unit starting to make louder noises. Suspect bad tub bearing by looks of it. Unit not worth repairing, pic attached."
Tim R.
DISHWASHER GE GDWF100V40BB "Needs display and control due to no response from touchpad. Display showing back ordered till end of July. Please attempt to get through AHS. Customer refuse till wait till then for part. Say they will call AHS and get it replaced.; rqstng P&A on 1 WD21X10440(AHS) (CONTROL) and 1 WD34X11696(AHS) (DISPLAY), states that autho needed"
Steve M.
WASHER WHIRLPOOL n/a Unit is skipping cycles and motor making weird noises; ordrd 1 134014700 (timer) and 1 134869400 (motor)
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTBC/AA "Found clogged evaporator drain tubes on rear of refrigerator. Cleared tubes removed evaporator cover silicone around refrigerant line reassembled. Unit is operating properly; ordrng 1 XXXXX (RTV102 (TS)), used 1 DA61-06796A (DRAIN CLIP) from stock"
Steve G.
REFRIGERATOR MAGIC CHEF GS24X8DA Unit is in laundry room and is secondary unit. Approx age 26Advised the customer to shut unplug the unit 2 days prior to coming out. Unit is not going into defrost mode. Point out to customer kick plate was already broken. ; ordrd 1 W61001874 (HEATER) and 1 W68233-3 (DEFROST TIMER)
Kevin M.
FREEZER FRIGIDAIRE LFFH21F7HWJ Unit checks ok at this time
Steve G.
REFRIGERATOR KITCHEN AID KRMF703SS01 Unit is loud. Found that the unit is not going into defrost mode. ; rqstng P&A on 1 W10675033 (;MAIN BOARD)
Shawn H.
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA "Upon arrival found unit with dim segments on display but showing power on. Condenser fans and evaporator fans are running. Put unit into diagnostics to force compressor on. Compressor won’t run. Checked inverter and found it not getting the proper control signal from the main PCB. Checked voltage at main PCB; no voltage from board. Unit needs main PCB, user interface, and want inverter on hand in case it is shorted. Customers home had a power outage yesterday and that’s when all problems started. Power outage shorted controls. ; ordrng 1 5304502779 (board-main power) and 1 5304512686 (INVERTER)"
Kevin M.
FREEZER WHIRLPOOL WZF34X16DW00 Compressor is getting hot and kick out on internal over load need to replace compressor please mail cust a receipt
Shawn H.
DISHWASHER LG LDT5678ST.ASTEEUS Upon arrival customer stated that intermittently the unit won’t start. It counts down and blinks. The unit isn’t sensing the door shut and won’t allow it to run. Checked door latch for signs of damage or shorted wires; none found. Unit falls under service bulletin for defective door latch. Bulletin CDZ201900001. Unit has defective type B switch. Unit needs type A door latch. ; ordrng 1 AGM76209501 (LATCH)
Kevin M.
REFRIGERATOR WESTINGHOUSE WRS6R3EW8 Installed die dryer and recharge system and checks ok
Shawn H.
REFRIGERATOR KENMORE 795.7032331 "Upon arrival customer stated landlord changed filter and reset light but this did not help. Inspected ice maker and it is on but had no water. Forced ice maker to cycle. Ice maker twisted, and filled with no issues. Removed and inspected for loose connections. None found. Ice maker has an intermittent short preventing it from cycling. ; ordrng 1 AEQ73110210 (ice maker)"
Shawn H.
RANGE HOOD BROAN PM500 Unit is approximately 10-12 years old in kitchen. Found blower motor bearings making noise. Nothing in blower housing rubbing that will cause noise. Unit needs blower motor and wheel. Parts are no longer available through our sources. Confirmed with Shari. Informing Home Buyers Warranty. ; rqstng P&A on 1 SB02310260 (BLOWER MOTOR(NLA)) and 1 SB03295071 (BLOWER WHEEL(NLA))
Kevin S.
WASHER GE GTW750CSL0WS "Unit still leaking water, looking to replace all dispenser assembly and tub cover. Also hot water valve issues, ordering new valve assembly.; rqstng P&A on 1 WH13X26637 (valve quad water asm) and 1 WH44X26738 (cover tub) and 1 WH47X26782 (box smart dispenser) and 1 WH47X26799 (tank bulk aspirator)"
Kevin S.
REFRIGERATOR GE GFE29HMEEES "Unit was around 60F in frig and 10F in freezer, freezer is completely full. Removed all shelving, bins etc. unit had some ice buildup on outside, vents open, fan not running and not blocked. Looked like drain was backed up but customer claims never leaked out the front. Steamed all, and wiped dry was able to get fan running but noisy, suspect fan going bad. Ordering new FF evap fan, called DAP and got correct part number. Customer ok repair. Collected service call fee. ; ordrng 1 WR60X26866 (fan dc ff evap)"
Brad A.
REFRIGERATOR SAMSUNG RF28K9070SR/AA "Found icemaker room frozen, installed icemaker kit. Unit checks ok."
Brad A.
REFRIGERATOR GENERAL ELECTRIC DFE28JELFDS "Found freezer door gasket slot not able to hold gasket in place, unit will not seal properly. Ordered door and gasket. Located in the kitchen, manufactured 3/2019; rqstng P&A on 1 WR14X31558 (FREEZER GASKET) and 1 WR78X28919 (freezer door - black)"
Brad A.
DISHWASHER FRIGIDAIRE FGID2466QF4A Found door lock not closing properly. Installed new lock. Checks ok.; used 1 5304516818 (DOOR LOCK) from stock
Brad A.
MICROWAVE GE JNM1851SM2SS "Found unit not heating, transformer not producing proper voltage, magnetron is open. Needs magnetron, transformer, capacitor and diode. Located in the kitchen, manufactured 2/2009; rqstng P&A on 1 WB27X10011 (capacitor) and 1 WB27X10597 (h.v. diode) and 1 WB27X10867 (h.v. transformer) and 1 WB27X10880 (magnetron asm)"
Brad A.
DISHWASHER KENMORE 363.1401592 "Found water valve not allowing water to fill unit. Connection was not making good contact. Repaired connection, unit is working properly."
Brad A.
WASHER WHIRLPOOL WTW4950XW3 "Found gearcase leaking oil and making noise, motor will not turn with proper voltage is applied. Needs gearcase, motor and capacitor. Customer does not want to repair."
Tim R.
REFRIGERATOR ELECTROLUX PLHS269ZCB4 Install add new fan blade. Unit wasn’t cooling properly at the moment and the compressor was kicking on and off every ten seconds. Extremely hot to touch instructed customer to observe and let me know how it is in the morning.
Tim R.
DISHWASHER LG LSDT9908ST Checked unit over found right side door cable came off. Reinstalled cable. Checks ok
Tim R.
DISHWASHER LG LDF7551BB Replaced drain pump. Checks ok
Tim R.
REFRIGERATOR GE PYE22KSKBSS Replaced main control and fan due to frozen fan and temperate issues. Checks ok
Tim R.
DRYER - ELECTRIC LG DLEX3700V Blower wheel came loose. Reattached. Checks ok
Tim R.
DISHWASHER GE DDT595SSJ2SS No issue.
Tim R.
REFRIGERATOR WHIRLPOOL ET4WSKYKQ06 Replaced shorted thermostat checks ok
Tim R.
RANGE KENMORE GONE....6/9/20 Replaced right rear burner and repaired wire to switch. Checks ok
Tim R.
DRYER LG DLEX3875V oiled rollers and idlers. Cleaned lint housing. Checks ok.
Tim R.
FREEZER MAYTAG MZF34X16DW00 Needs new control and heater. Customer to talk with his wife. OK’d prices by Chris
Tim R.
WASHER GE GUD27ESSJ1WW Replaced parts listed ran through spin no issues.
Steve M.
WASHER SAMSUNG WA48J7700AW/A2 Install new lid assembly
Steve G.
WASHER MAYTAG MVWB765FW0 Unit is not filling and giving the customer an error code FL. Installed new water valve. ; used 1 W11165546 (WATER VALVE) from stock
Steve G.
DISHWASHER KITCHEN AID KUDS03FSSS2 Customer states that the breaker keeps tripping. Cycled the unit several times and the unit did not trip.. Did check the power connection coming from the house.
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Ticket. 4153036613. Somebody turned the upper icemaker off and left the freezer door open causing it to frosty
Steve G.
REFRIGERATOR SAMSUNG RS22HDHPNSR/AA Unit is leaking from the door. The water line is not in a channel. It is incase in the door. Customer needs whole door. Not going to repair.
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2612TF Doors not level and rubbing on hinge. Made several adjustments to hinges and door.
Shawn H.
RANGE GE JD630DF5BB Installed new control and preheated unit to 350. Unit heated up fine. Tested self clean cycle and it works fine. Door lock is operating as it should. No need to replace. All ok.
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Found a connection was seated all the way. Put unit into diagnostics test ok
Steve G.
REFRIGERATOR GE TFX22KRCBWW Unit is 24 years old in secondary kitchenUnit had a clogged drain line. removed and thawed out the drain line.
Shawn H.
REFRIGERATOR FRIGIDAIRE FGWC5233TS Installed new door and customer approves. All ok.
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TF6 "Unit not dispensing water or making ice. Checked water supply good, changed out valve assembly and had customer dispense around a gallon of water. Unit checks ok, no leaks.; used 1 242253002 (WATER VALVE) from stock"
Kevin S.
DRYER GE GTD65EBSJ3WS "Replaced belt, ran unit is tumbling and heating ok."
Shawn H.
REFRIGERATOR FRIGIDAIRE LGHB2867PF5 Upon arrival found unit with frost cover evaporator cover. Put unit into diagnostics to check thermistor and bimetal. Thermistor are reading correct and bimetal is showing closed. Unit will not go into defrost. Control isn’t sending voltage to heater. Unit needs main control. Cleared frost from evaporator and installed new main control. Ran unit and all operations work as they should. Advised customer that temps would be within normal in 24 hours. All ok.
Kevin S.
WASHER WHIRLPOOL WTW8000DW1 "Replaced lid, showed customer, left old lid with customer."
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF0 Installed new compressor and recharged and checks ok
Kevin M.
REFRIGERATOR KITCHEN AID KSCS25MVMK02 Found filter leaking and cracks in drain pain
Kevin M.
REFRIGERATOR LG LMXS27626/01 Installed new dye drier and recharged and checks ok; used 1 CAPTUBE UV FILTER DRIER (DYE DRIEE) from stock
Brad A.
REFRIGERATOR FRIGIDAIRE FGHF2366PF8A Unit will not make ice properly. Needs air handler installed. Customer considering repair.
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDTBC/AA Installed ff fan assy and mullion and checks ok
Brad A.
RANGE GE JGB630REF2SS "Found left rear burner had build up blocking the gas flow to the burner. Cleaned burner holes, unit is lighting properly."
Tim R.
DISHWASHER GE PDT825SSJ0SS "Needs new control and display. Due to no display ; rqstng P&A on 1 WD21X23838(AHS) (DISPLAY ) and 1 WD21X24902(AHS) (CONTROL), states that autho needed"
Tim R.
MICROWAVE GE PVM9005SJ3SS "Door switches blown out again and now the display won’t come on. Door seems like it’s hanging a little low when it closes which is causing the switches to blow and the display to go out.; rqstng P&A on 2 WB24X10204 (DOOR SWITCH )s and 1 WB24X10205 (DOOR SWITCH) and 1 WB56X26201 (CONTROL PANEL) and 1 WB56X30488 (DOOR ), states that autho needed"
Tim R.
DISHWASHER FRIGIDAIRE FFBD2406NW7B Needs drain hose and sump due to filling up when not in use.; ordrng 1 154728201 (SUMP) and 1 807117001 (DRAIN TUB)
Steve M.
WASHER GENERAL ELECTRIC GTW460ASJ7WW Unit needs a set of shocks; ordrng 2 WH16X26910 (rod & spring asm right)s and 2 WH16X26911 (rod & spring asm lef)s
Steve M.
REFRIGERATOR SAMSUNG RS25H5111SR/AA "The freezer is not cooling. Evaporator fan error code 21E. Temperature error code 71E. Unit is not defrosting properly and has cracked air tower and bulged evaporator fan cover assembly need to replace both covers along with control and sensor. Approved by Rob @hhw; ordrng 1 DA32-00029Q (TEMP SENSOR) and 1 DA92-00624A (MAIN CONTROL), ordrd 1 DA97-08690E (FAN ASSEMBLY EVAP) and 1 DA97-08689A (AIR TOWER)"
Steve G.
RANGE THERMADOR PRG304GH/20 Customer states that he smells gas but not all the time. Tech inspect under the unit and at the knobs. Behind the unit and did not smell any natural gas. Tech want to come back at 6:20 in the morning with gas detector . ; saved tckt
Steve G.
DISHWASHER GE GSD2230Z02WW "Unit in SECONDARY kitchen. 24 years old. Unit is not washing. Motor is locked up; rqstng P&A on 1 WD18X214 (;SUMP CONNECTOR) and 1 WD19X10032 (impeller assm) and 1 WD21X802 (solenoid,drain) and 1 WD26X10013 (motor/pump assy)"
Steve G.
WASHER AMANA NAV3335AWW Customer had a rubber burning smell. Transmission is locked up. Unit in laundry room and is over 14 years old. ; rqstng P&A on 1 WP35-6615 (GEARCASE) and 1 W12002213 (THRUST BEARING KIT) and 1 W12002213 (THRUST BEARING KIT) and 1 W21001950 (MOTOR) and 1 W21002026 (SNUBBER) and 1 W21352320 (BELT) and 1 W35-2132 (WASHER) and 1 W35-6714 (BRAKE)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Customer states that the unit is not making any ice. ;installed new ice maker cycled. ; ordrng 1 243297609DO (Ice MAKER)
Shawn H.
MICROWAVE WHIRLPOOL MH6130XEQ2 Magnetron that AHS is undersized in wattage by 200 watts. Unit is 900 watts and new magnetron is 700. Advised customer and he wants unit to be like it was and not take longer to heat. Did not install part at this time. Calling AHS to see if a larger magnetron is available from their sources. A better fit for unit would be 2M301E magnetron. It is a direct match wattage and amp draw ratings to the OE. AHS is sending the magnetron that’s better suited for unit. Will need to return incorrect magnetron. ; saved tckt
Shawn H.
WASHER KENMORE 110.278316 "When removing the transmission the drive tube came with it and was stuck half way. Got transmission out of drive tub. Removed drive tube and found it grooved and pitted. Upper bearing seal wore allowing water in to drive tube and rust bearings. Unit needs drive tube and bearing kit. Calling AHS to get additional authorization. Cannot reassemble machine as of now. 406PYWL; rqstng P&A on 1 285203 (bearing,centerpost) and 1 W10820043 (brake & drive tube), states that autho needed"
Kevin S.
WASHER MAYTAG MVWX655DW1 "Claims unit does not want to spin out. Put unit into diagnostics, during spin test classic transmission wear and tear. Unit is a base agitation plate style always issues getting them off. 3rd maytag transmission in 2 weeks. Requesting autho on all these parts.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley KIT) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)"
Kevin S.
REFRIGERATOR SAMSUNG RF220NCTASG/AA "Cold air was coming out between frig doors, the center mullion strip wasnt closing every time. The spring part at top was sticking, had to adjust over all. Unit checks ok. See sticky note for billing. Ticket number #4153034521; ordrng 1 DA97-12947B(DN) (MULLION STRIP)"
Kevin S.
REFRIGERATOR SAMSUNG RF265BEAESG/AA "Customer claims woke up one morning kitchen floor was flooded. Customer had turned off water supply valve, to frig. Upon inspection removed rear cover, and shelving/drawers turned on water supply and immediately noticed was draining/leaking out the icemaker drain. One of the water valves is stuck open. Called tech line recommended replacing valve assembly and get main board too. Customer husband helping entire time so he understands the situation. Ticket # 4153037985 pop needs emailed in for billing.; ordrng 1 DA97-12661A (ASSEMBLY CASE WATER) and 1 DA81-05595A (SILICONE) and 1 DA92-00939A (MAIN CONTROL)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Damper and seal are leaking air into ff section; ordrng 1 5304508008 (gasket) and 1 5304510255 (AIR TOWER)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYEO1 Cont brd going into def cycle too long ; ordrng 1 W11034366 (cntrl-elec)
Brad A.
DISHWASHER FRIGIDAIRE PLD2855RFC3 "Deductible 100 collected.Found tub leaking, motor making loud noise, hinges not allowing door to close properly, gasket not sealing properly. Ordered, tub, motor, seal, and hinges.; rqstng P&A on 1 154844301 (motor & pump assy) and 1 5304507354 (dispenser) and 1 5304513274 (HINGE) and 1 5304513274 (HINGE) and 1 809006501 (gasket) and 1 UNKNOWN (TUB)"
Brad A.
RANGE GE JBP24BOH2WH Found two large burners not working with proper voltage applied. Ordered two large burners.; ordrng 2 Wb30t10074 (surface element)s
Brad A.
WASHER WHIRLPOOL WTW5100HC0 "Unit not communicating between user interface and main control. Drain pump out of ohm range. Ordered main control, user interface, and drain pump.; ordrng 1 W11396717 (DRAIN PUMP) and 1 W11413406 (USER INTERFACE ) and 1 W11419053 (MAIN CONTROL)"
Tim R.
DISHWASHER WHIRLPOOL DU920PFGB3 Checked unit over found that the dishwasher would pour out water on any cycle once it started washing. Adjusted door seal. Checks ok
Tim R.
COOKTOP JENN AIR JDR8895AAB Replaced parts listed. Checks ok
Tim R.
REFRIGERATOR MAYTAG MZD2766GES Ice maker wouldn’t shut off replaced module. Checks ok.
Tim R.
DISHWASHER KENMORE 63016304400 Replaced wash motor and new wash motor was completely different t and and to splice wire connectors. After replacing unit fired up and didn’t leak. Checks ok. Do not believe it was the right motor. But HBW said it was for this unit.
Tim R.
RANGE GE RB56H3WW Repaired wire harness and terminals attached to the over thermostat. Checks ok
Tim R.
WASHER SAMSUNG WF42H5200AP/A2 Checked unit over found that the rear drum had come loose and the unit was wobbling when it was bent. No repair due to cost
Steve M.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWA Unit is leaking water due to frozen evaporator defrost drain. Adjusted heater component closer to drain to prevent it from freezing
Steve M.
WASHER MAYTAG MVWC416FW1 Installed and calibrated new main control board
Steve M.
WASHER MAYTAG MVWB855DC3 Installed new lid lock and bezel. Unit is operating properly
Steve G.
REFRIGERATOR GE GSH25SGRBSS Installed new main board heater and thermostat cycled unit test OK
Steve G.
REFRIGERATOR KITCHENAID WRV986FDEM01 Unit was leaking. Found the freezer defrost drain was clog. Thawed out and clear duck bill. Cycled. Did not have to move the unit out.
Shawn H.
DISHWASHER WHIRLPOOL GU3600XTVB2 Installed all provided parts and diagnostics to test. No error codes and unit functions as it should. All ok.
Shawn H.
RANGE WHIRLPOOL WFE525S0HV0 Installed correct control and ran unit to 350 to test. Unit heated up to 350 with no issues and shut down elements as it should . All ok.
Shawn H.
RANGE SAMSUNG NE58K9850WG/AA Upon arrival customer stated that a plastic cover on the cooktop caught fire when a burner was accidentally turned on. Unit is clean inside and out. Unit has been cleaned but odor is still present. When using oven the burnt plastic odor is very strong. The odor has impregnated itself into the oven cavity. No way to clean the cavity out to remove odor. No repair possible to remove odors.
Shawn H.
DISHWASHER MAYTAG DWU7400AAE "Unit is 27 years old in kitchen. Upon arrival customer stated they don’t use the dishwasher but it is full of water. Checked unit and found it back filing with water from slow draining sink. Drain hose is ran to right hand sink. When you fill the sink it is extremely slow to drain. Unit drains, washes, and heats as it should. Advised customer to have a plumber clear drain. Calling AHS to notify. 107VEBM"