Inspected the unit and found a failed communication between the display and the control. Also temperatures will not stop rising. Set oven for 350. Oven temps kept rising till over 500. Ordering parts; rqstng P&A on 1 808751525 (Display Bored) and 1 316490000 (Temperature sensor) and 1 316472807 (Control board)

"Ice maker is locked up needs replaced ; ordrng 1 WR30X10093 (Imk), states that autho needed"

Customer states that unit makes a rattling noise with about 9 minutes left in the cycle. Does this regardless of cycle selection or load size. Customer has video of noise. No error codes present in the system. No noise during spin or agitation. Inspected gear case. Unit has signs of oil leakage and endplay. Clutch assembly and motor look good. Ran rinse and spin cycle to duplicate noise. Drain pump makes some noise on start up but quiets down. Transmission has endplay that under a load causes the noise. Wash plate does not want to come off easily. Unit needs wash plate and your case assembly.; ordrng 1 W11393685 (Gear case) and 1 W10775188 (Wash plate)

"Unit is 30+ years old in kitchen. Customer states that unit is making a loud growling noise from the freezer section. Inspected unit and found fan hitting ice build up. Ice build up is from a leaking ice maker. Forced ice maker to cycle and when the water valve opens it leaks from the body. Unit needs the ice maker, water valve, and fill tube. ; ordrng 1 D7824706Q (Ice maker) and 1 W10245167 (Water valve)"

Inspected unit and found the unit not kicking in the magnetron when closing the door. Sometimes door switches wouldnt even read that the door was closed. Customer was also concerned about fan not venting properly. Ordering parts. ; rqstng P&A on 1 WB10X35397 (Locker holder asm)

"Installed parts listed. Still not working correctly. Wiring issue in door. Needs door for repair. ; rqstng P&A on 1 WR78X37452 (Left door), states that autho needed"

Inspected the unit and found a failed icemaker. Ordering part; ordrng 1 D7824706Q (Ice maker)

Cleared dispenser and instructed customer on usage

Fixed door latch checks ok.

Check unit over found the unit was giving a 39C error code and a 14c error code. For an upper shorted icemaker. I was able to by pass the icemaker in diagnostics and get unit working. Checks ok.

Fixed terminal connectors for front right burner and replaced shorted burner.

Replaced shorted heater checks ok ; used 1 DE486A (ELEMENT) from stock

Checked unit over found that the unit had a short in control and display and harness. No repair putting into options

Reset control board and tested unit is heating up and functioning properly if the customer still has issues please let me know

Installed all provided parts and ran to test. Both ovens heated to 350 within ten minutes and continued to maintain that temperature. Oven is working properly. All ok.

Replaced blown fuse. Checks ok ; used 1 3392519 (FUSE) from stock

Checked unit over and found the unit would not power on. Found that the terminal block wires had melted. Repaired wires. Tested unit found the unit with power up but would not cycle. Found that the wire harness in the door and control board both and melted together. Spoke with homebuyers and theyre putting the unit into replacement options due to being burnt up.

Replaced melted terminal block and wire harness. Replaced power cord. Checks ok

Cleared drain pump and reprogrammed control. Tested in spin and checks ok

Inspected the unit and found the hose clamp come off the back of the tub thermistor line. Reinstalled clip around hose. Ran a test cycle and found no leaks. All checks OK. Ticket# 4168453335

Inspected the unit and found no grease in the tub or basket assembly. Found excess of detergent buildup underneath washplate. Provided this information to the customer and they did not believe me. Advised the customer to use 2 tablespoons or less of detergent per the manufacture and advised them that any other questions they could contact Aarons or the manufacture.

"Installed icemaker, all checks ok"

"Inspected the unit and found gapping between the inner and outer liner, the ice door chute not closing properly. Made adjustments to the compressor and used food grade sealant to fill the gap in. Made adjustments to the door chute and cleaned it off. All checks OK"

Customer states that unit fills but doesnt move any water. Ran diagnostics cycle to check for errors. No errors present. Wash motor is shorted. This is why it wont move any water. Installed new wash motor and ran unit to test. Unit is now moving water. All ok.

Installed filter dryer and recharged unit and checks ok

Tightened the handle up set screw was loose

Installed new main brd and and reset unit plus returning the core

"Installed parts, all checks OK"

Inspected the unit and found a failed door switch. Replaced switch and found the door hinges not closing up properly. Provided estimate ($395 after tax)and information to the customer. Customer will contact us if they wish to move forward with repair. ; used 1 W10727360 (Switch) from stock

Inspected the unit and found everything functional. Advised that customer use only one pod no matter what size load. There were no stored error codes. Ran multiple test cycles. Re-calibrated the unit. All checks OK

Inspected the unit and found no active leaks in or around the washer. Informed the customer of some maintenance steps that can be taken to insure no leaks like cleaning around the door and door boot and removing dispenser tray and thoroughly cleaning the compartments. All checks ok

Inspected the unit and found a failed actuator. Replaced actuator with truck stock. Re-calibrated the unit. Ran a test cycle. All checks OK; used 1 W11481722 (ACTUATOR) from stock

Ice maker came out inserted new screws and checks ok

Def tstat was open replaced and checks ok please mail cust a receipt ; used 1 5316269001 (Def tstat) from stock

Inspected the unit and found that it was never converted to LP. Explain that insurance company would cover a trip charge but would not cover parts or labor. Converted oven. Ran a test cycle. All checks OK

Inspected the unit and found a large amount of detergent residue under the Agitator. Cleaned all that could be got. Advised the customer use only two table spoons of liquid detergent no matter what size load. And to use affresh regularly to keep the residue down. All checks ok

Installed parts listed. Ckd ok

Installed part listed. Ckd ok. ; used 1 243297613 (Ice maker) from stock

Installed parts listed. Ckd operation. Ckd ok

Installed part listed. Ckd ok

Inspected the unit and found a clogged drain line. And warm air entering through the inlets behind the evaporator cover in the fridge section. Removed evaporator cover with steamer due to ice blockage. Removed all ice From lines and ice around evaporator fan. Patched all breaches in the liner with sealant. Unclogged drain line after pulling unit out away from the wall. Cleaned up inside after reassembling the evaporator cover. All checks OK. Explain to the customer that this was a temporary fix.

Installed new part. All checks ok.

Installed new parts. All checks ok.

Installed parts listed. Ckd ok

Part sent to customer by manufacturer. Installed new magnetron. Ran tests. All checks ok.

Installed new parts. All checks ok.

Inspected unit and found the inner basket not spinning freely and had a lot of resistance. Took off back panel and found the motor with no obvious damage to it. Talked with customer about potential repairs. Customer declined due to cost.

Inspected unit and found the dishwasher not cleaning the dishes very well if at all. Found the wash pressure not very good. Unit needs wash motor. Talked with customer about repair. Customer wants time to think on repair.

Customer states that unit is having the same issue it did a year ago. Control freezes up when running the oven. They have to reset the breaker to get it to function. No signs of loose or broken wires. No signs of moisture currently. Suspect that moisture/steam from the oven is shorting out the control. Unit needs touch pad. Tech will seal up the lower side of the control to help mitigate the moisture. ; ordrng 1 EBR79627601 (Touchpad)

"Customer states that unit is making a grinding sound in the wash cycle. Sounds like gears grinding. Wash plate is tight. Inspected the clutch assembly and found the clutch not fully disengaging. Shifter is operating correctly. Pulsator does not want to remove easily. Will need the pulsator, tub, and clutch assembly. ; ordrng 1 5006EA3009B (Pulsator cap) and 1 AGZ72909711 (Pulsator) and 1 AEN74532609 (Clutch assy) and 1 1WZZEA4002C (Washer) and 1 FAD33190601 (Nut) and 1 AJQ74774302 (Tub)"

Unit is 2 years old in kitchen. Customer states that water or ice wont dispense. Unit is also beeping. The beeping is a door alarm. The freezer door switch is shorted. The unit wont dispense water or ice if it thinks the door is open. Jumped switch to test ice and water. Ice dispenses but water wont. Inspected dispenser paddle and found the arm broken. It isnt contacting the micro switch. Switch is good. Unit needs freezer door switch and water dispenser paddle. ; ordrng 1 240563639 (Dispenser module) and 1 241547901 (Freezer door switch)

"Customer states that unit isnt cooling well in the fresh food section and is beginning to have issues in the freezer. Inspected freezer and found the evaporator cover frosted over. Unit isnt defrosting. This is why it wont cool. Checked control for errors and found a open defrost sensor. Control isnt sensing the temperature to allow it to defrost. Checked the defrost sensor at the control and it isnt shorted open. Control isnt reading temp correctly. Whirlpool has a service bulletin for this issue that suggest replacing the control, sensor, and clip. ; rqstng P&A on 1 W11437914 (Thermistor clip), ordrng 1 W11449482 (Control), rqstng P&A on 1 Unkown (Defrost thermistor)"

Fixed door hinge checks ok ; ordrng 1 316575901 (Hinge)

"Error code for ice maker and container assy is broke. Needs replace ; ordrng 1 Da97-15217d (Imk), used 1 Da97-12604d (Container) from stock, states that autho needed"

Inspected unit and found a failed icemaker. Ordering icemaker.; ordrng 1 W11284458 (Icemaker)

Customer states that the ice is back in the freezer. Insulated water line at the back to keep it from rubbing the panel. Secured panel. Cleared ice from the defrost drain but could not clear the clog. After further inspection I found the defrost drain clogged with insulation. The foam insulation split through the liner when it was filled at the factory. Unit is not repairable. Liner is cracked and defrost drain is blocked with foam. Also found sealing issues at the top of the freezer. The liner is bulging in one spot and has a large gap where the liner meets the cabinet. Please pseudo call back on Monday so tech can reach out to Frigidaire. ; O-emld tckt

Customer states that the unit intermittently is showing a 3C error and wont advanced past the rinse. Water is draining out. 3C error is a motor error. Drain pump is operating as it should. Motor is testing good. Control isnt sending voltage to the motor. Unit needs main pcb. ; ordrng 1 DC92-01021Z (Main pcb)

Cables ordered are correct but they will not mount to the factory springs. Bosch has a spring repair kit. Tech had a set in stock but it is too heavy of a spring. Door slams shut. Please order repair kit. ; ordrng 1 00754866 (Spring repair kit(RED))

Customer would like to reschedule for either Monday Tuesday or Wednesday of next week so that they have time to get the unit and stacked for me to avoid an extra charge.; saved tckt

Inspected the unit and found that the installers had left a piece of packing underneath the drawer not allowing the drawer to open. And there was a dent in the side of the drawer face. Ordering part; ordrng 1 MGC63820335 (Drawer front panel)

Inspected the unit and found a failed control board. Ordering parts; ordrng 1 WB27X29091 (Control board) and 1 WB07X24620 (Overlay)

"Ice container is cracked and auger assy is locked ; ordrng 1 DA97-12540K (Auger) and 1 DA97-14504C (Container assy), states that autho needed"

Pre ordering parts. ; rqstng P&A on 1 Lstppb081/kit (Latch kit)

Inspected unit and found none of the lights working. Tested door switches and made sure they were ok. They tested good. Also checked ice maker error codes in diagnostic mode. Found an e2 error for motor lost home position. Ordering parts. ; rqstng P&A on 2 W10695459 (MODULE)s and 1 W11579560 (Ice maker)

Unit dispenser not working correctly. Needs parts listed. ; rqstng P&A on 1 ADD73996078 (Left door) and 1 6600JB3001C (Switch) and 1 ACQ91482426 (Board) and 1 MBG66024514 (Paddel)

Checked unit over found bake not working. Found thermostat bad and not sending voltage to the bake element. No model available. Unit not repairable. About 20 years old in the kitchen. Pictures attached .

Reprogrammed and tested all water levels and agitation and spin. Working properly.

Customer was having unit dribble water out the dispenser when releasing. Customer hadnt replaced the water filter since he had the unit. He just recently replaced the water filter and it seems as if the unit is functioning better. I informed him that because that filter had not been replaced recently there was probably calcium buildup in the lines and in the valve that was causing this unit to drip even after the dispenser was released. I informed him that if this was the case and we had to replace the water valve it wasnt something that would be covered because the filter had not been replaced properly and when it was supposed to be.

Checked unit over found oven had caught on fire in self clean and melted door and frame. No repair per AHS

Replaced icemaker cleared frost build up. Checks ok

The display numbers were completely out installed new display module checked OK

"Installed new filter board and checks okay"

Unit needs new lid lock but due to missing tag no repair possible.

Checked unit over and found that the unit was leaking from around the edge of the tub. Tub is warped causing unit to leak. Spoke with American on shield due to the age of this unit they are not going to fix the unit.

Replaced filter housing and cleared blockage from water line to icemaker and derby out of fill valve. Tested unit and working properly now

Checked unit over found that the unit would not drain properly due to their being debris in the drain hose and in the tub and drain pump. Disassembled unit, cleared all hoses and drain pump as much as possible. Tested unit multiple times no debris came into the filter housing. Drained fine and checks OK

Installed parts listed, all checks okay

Installed parts listed, all checks okay

Installed parts listed, all checks okay

Install new drain pump and main board cycled unit test OK

Inspected the unit and found it leaking at the tub and heating element. This is caused by the heating element overheating and warping the tub. Called American home shield and advise them of the issues. American home shield is sending the unit to replacement options and will contact the customer. Auth #107JJJA

Installed parts listed, all checks okay

"Customer states that unit is making a squeal noise. Noise is coming from the left rear roller. It is locking up. Right rear roller came free from the shaft. Belt is frayed. Idler and front rollers are good. Replaced rollers, belt, and cleared unit of lint. Ran to test. Motor is making some cabinet vibration noise. All ok. ; used 1 6602-001655 (Belt), and 2 DE7523 (Roller) from stock"

Installed parts listed, all checks okay

"Customer states that unit wont maintain the temperature in bake. Inspected unit and found the bake element shorted open. Inner, and outer broil elements are good. Convection element is good. Temperature sensor is good. Unit wont maintain the temperature due to the shorted bake element. Installed new element and ran to test. Unit is heating and maintains the temperature. All ok."

Inspected the unit and found the waterline clogged and unit not making ice and the icemaker blocked with ice. Cleared blockage and found the waterline running to the icemaker frozen over. Made adjustments and replaced the water filter for the unit. The water dispenser is not working properly. Advised the customer they will need to defrost the unit for at least 24 hours with the doors open and the unit powered off to allow the waterline running to the icemaker to defrost. Unit cannot make ice until the waterline is defrosted.

"Inspected the unit and tested the hot and cold water valves, shift actuator, lid lock, temp sensors, motor and capacitor, drain pump and basket. All mechanical checks ok. Recalibrated the unit and made adjustments to the drain hose as it was not placed/installed with a standard height loop (which can cause issues with the uni). Explained to the customer to use no more than 2 tbs of liquid detergent (or 1 pod) and to dilute it prior to placing in the washer. Explained to the customer that the dryer runs off a timer and the washer runs off a smart control board. Advised the best way to run the unit is to add the diluted detergent first, then clothes, select your cycle options, close the lid and press start. Advised every time the customer opens the lid or changes a setting after pressing the start button you increase the odds of confusing the smart board as it is constantly trying to figure out why you opened the lid/changed a setting. Once you press start you should not touch the control or lid until it finishes. If you need to change a setting or add more clothes always pause the and then do so. Once you press start again give it time to try and evaluate what you changed. All checks passed."

"Inspected the unit and found the gear case failed along with the water valve, tub assembly, and support. The unit was manufactured in 1976. The unit is no longer repairable. Called American home shield and advised to replace the unit. Auth135#JLMI"

Inspected unit and found the handle cracked and the temps not reading correctly in the fridge. Made adjustments to the temp and door. Contacted American home shield and provided photos and advised of the issues. Handle is not covered in the warranty. Advised customer. Auth #270MSRI

Cabinet is bowed non repairable

Ice maker wont shut off and needs replaced. Customer thinking about repair.

Installed new ice maker and checks ok

Unit has a refrigerant leak and is non repairable contacted Ast-Joe-

Pressurized system found leak in the heat exchanger going into the cabinet which is non repairable, called Frigidaire-Russell-case#85930560 gave customer the case #; used 1 A19676501 (Dryer) from stock

Inspected the unit and found that the control board was glitching in and out. Customer declined repair

Inspected the unit and found that both the broil and bake elements were functioning normally. Set a preheat for 400?. Unit was up to temperature in 10 minutes. All checks OK

Inspect the unit and found that water was spewing out of the customers drain due to a clog. Customer will need a plumber

Inspected the unit and found That everything had been hooked up correctly by installers except for the loop was not high enough on the drain line. Looped the drain line higher. Ran a test cycle. All checks OK

Inspected the unit and found a failed icemaker. Replaced icemaker with truck stock. All checks OK; used 1 W10882923 (ICE MAKER) from stock

Inspected the unit and found a code for a pressure sensor fault. And an off balance load. Cleared pressure sensor tube. Ran a pressure sensor test. Unit passed the test. Inform the customer to only use one pod no matter what size load. Or 2 tablespoons of liquid detergent no matter what size large. Ran multiple tests and test cycles. All checks OK unit is good to go