Local Reviews
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Steve M.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Non-covered shelf pieces broken. Not covered by Lowes warranty physical damage items. Picture attached
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed new fill tube for lower icemaker and installed new lower icemaker Kit
Steve M.
DRYER FRIGIDAIRE DER641FS0 Dryer cycles checks ok.
Steve G.
WASHER SAMSUNG WA400PJHDWR/AA 01 Install new main board and pressure switch Tech turned on water and at the the water valve at the house was leaking customer had Tech turn the water shut the water off unable to test unit
Steve G.
RANGE HOTPOINT RB787WB1WW Unit is not heating ... found the hot wire to the bake element was burnt off. Unit 12-24 years old and in the kitchen
Steve G.
DRYER SAMSUNG DV48H7400EW/A2 Customer states that the unit is not heating. Found the heater was shorted out. Installed new heater assy. Cycled. ; used 1 DE486A (ELEMENT) from stock
Steve G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 At the time of the appointment a couple days ago unit was working fine the customer did state that you to did shut off on Friday and over the weekend technician did look at several things and could not find anything wrong with the unit so he pump the service call out for a couple days to see if it acted up technician called customer unit been working fine cooling and freezing everything
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Unit not making ice, cycled icemaker not working. Replaced im with truck stock, cycle new im unit harvested and filled with water. Took temperature checks freezer around 0F and fresh food 40F. No other complaints. Unit checks ok; used 1 241798224 (ICE MAKER) from stock"
Kevin S.
WASHER MAYTAG MVWB835DW3 Replaced ui. Checked all buttons and jog dial. Put unit into a rinse and spin. Unit checks ok.
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Adjusted damper check temps 1 FZ 37 FF checked EVAP coil and fan checks ok but customer insist that it isn’t getting cold in ff section
Kevin M.
ICE MACHINE ULINE U-CLR1215S-00B Call tech line 414-354-0300 programmed the brd unit was programmed for a Refrigerator ran and started oProducing ice
Kevin M.
REFRIGERATOR BOSCH B21CL81SNS/04 Installed new icemaker & checks ok
Tim R.
RANGE WHIRLPOOL WFE710H0AH1 Replaced shorted bake element. Checks ok; ordrng 1 W10779716(TS) (elmnt-bake)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found funnel to icemaker frozen up cleared out and checks OK
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed y clips and adjusted the fill tube and took pictures as I went and checks ok; used 1 DA82-02367A (Y CLIP) from stock
Tim R.
WASHER SPEED QUEEN AWN412SP111TW01 "Timer keeps sticking in spin cycle, broken belt and idler that got caught and shorted it out. Needs motor, timer, belt and idler. 5-10 years old in laundry room.; rqstng P&A on 1 201615P (MOTOR), states that autho needed"
Tim R.
WASHER KENMORE 110.450894 "Checked unit over found that the outer rear tub was leaking behind center hose. Not worth repairing due to cost and parts availability.; rqstng P&A on 1 8182247 (basket) and 1 W10772607 (tub-outer) and 1 W10772618(NLA) (tub-outer), states that autho needed"
Kevin M.
REFRIGERATOR GE GTS16BBMBRCC TSTAT intermittently kicking in installed new thermostat and checks OK
Steve M.
WASHER WHIRLPOOL WTW7040DW Waiting on parts; saved tckt
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Ice maker is broke replaced icemaker
Steve M.
RANGE FRIGIDAIRE FGES3065KFB Bake and broil not working. Convection heat is ok 120 v. Cooktop works. Needs main control. Lost neutral; ordrd 1 316462865 (controller)
Steve M.
WASHER LG WT5101HV Recall needs display board; ordrd 1 Ebr62267104 (DISPLAY )
Steve G.
REFRIGERATOR SAMSUNG RF263BEAESR/AA 07 Unit is not making ice ; ordrd 1 DA82-02697A (ICE MAKER KIT )
Steve G.
MICROWAVE WHIRLPOOL MH2155XPS2 Unit is 15 years old. In kitchen. Unit is not heating ; rqstng P&A on 1 W10245183 (magnetron) and 1 W8183698 (THERMOSTAT)
Kevin S.
DISHWASHER FRIGIDAIRE LFID2426TF2A "Customer complaint of wash motor making excessive noise and vibration. Removed lower spray arm and cleanout assembly. Checked make sure nothing was plugged or jammed. Unit will fill and wash properly. Put some small mason jars in each corner of upper and lower rack, unit is getting proper water pressure etc. unit will drain properly. Will look to replace wash motor.; ordrng 1 154844301 (motor & pump assy)"
Steve G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 Check heater heater checked out OK did not need to use heater also before install a new gasket found that the gasket on the door was fine but the liner is pulling away from the door customer needs whole door assembly due to liner falling off the door; rqstng P&A on 1 W10815700 (dor-fip bl)
Steve G.
WASHER SAMSUNG WA52M7750AW/A4 The wash tub hinge broke. ; ordrng 1 1111 (WASH TUB. )
Kevin S.
REFRIGERATOR SAMSUNG RFG298HDBP/XAA "Upon inspection customers fresh food drain is plugged and when unit defrosts water comes out below crisper drawer. Customers lower icemaker also not filling, ran test and unit cycled and sent voltage to valve but no fill. Gave estimate ok for repair. Told customer would like unit unplugged for at least 24hrs before coming back out as to not destroy the evap cover. Customer will look to remove food and unplug and call back in to get on schedule. Unit is COD Collected service call fee. Will use fill tube part on return."
Kevin S.
APPLIANCE SAMSUNG RF263BEAESG/AA "Upon inspection unit is freezing up again in upper fresh food evap area. Called techline, per service bulletin ASC2017005 need to replace evap cover, defrost sensor, leak kit parts and extended the defrost cycle time. Cleared out ice from steamer and reinstalled evap cover. Fan is working, uni tchecks ok until coming back to service with new parts. Pics attached, explained details to customer son.; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA82-01415A (LEAK KIT) and 1 DA97-12609C (EVAP COVER)"
Kevin S.
WASHER FRIGIDAIRE FFTW4120SW1 "Customer is unable to switch settings like soil level, temp, fabric softener etc no matter the selected wash cycle on dial. Called techline agreed to replace ui control.; ordrng 1 5304511367 (USER INTERFACE BOARD)"
Kevin M.
REFRIGERATOR LG LMXS30776D/01 Kitchen 5 yrs error codes FZ and ice fan locked up and needs main brd; rqstng P&A on 1 FZFANASSY (FZFAN ASSY) and 1 MAINCONTBRD (MAIN BRD)
Kevin M.
APPLIANCE KITCHEN AID KSC24C8EYB02 Re booted main brd need to replace main brd ; ordrng 1 WPW10235503 (cntrl-elec)
Tim R.
WASHER MAYTAG MHW3505FW1 Replaced drain pump due to broken impeller. Checks ok
Tim R.
DRYER GE GTD75ECPL0DG Disassembled unit and found metal housing bent and rubbing blower wheel. Fixed front bearings. Checks ok.
Tim R.
WASHER WHIRLPOOL WFW92HEFC0 Checked unit over found that the bolt has broken that holds the rotor on to tub. Needs new tub assembly. No repair due to tub cost and overall repair cost.
Tim R.
RANGE GE J2S968S0H3SS Checked unit over found that the unit wouldn’t clear the error code for F0. Reset control and reprogrammed. Checks ok. Informed if it acts up again there is nothing more we can do due to the fact the touchpad is NLA per Shari.
Tim R.
COOKTOP BOSCH NEM3664UC Checked unit over found broken switch. Second time it’s broke checking with Bosch for coverage. Parts are NLA per Shari.
Tim R.
WASHER AMANA NTC3500FW00 Fixed hose clamp on drain pump that was leaking and straighten out kinked pressure tub. Checks ok. Talked with Chris he said it was good to do he’s calling me back with PO....
Tim R.
DRYER ELECTROLUX EIMED60LT2 Fixed terminal block issues and instructed customer on burn cord. Checks ok
Tim R.
WASHER ELECTROLUX EWFLW65HSS0 Checks unit over found bearing in drum completely worn out. Needs tub. No repair.
Tim R.
WASHER LG WM8000HWA Cleared sock out of drain hose and tested. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF267AEBP Checked unit over found door wasn’t adjusted properly and a massive amount of ice built up in the freezer. Fixed door and instructed customer to unplug unit for 24 hrs to clear ice and frost. Replaced icemaker. Checks ok; used 1 DA97-07365G (ICE MAKER) from stock
Tim R.
WASHER KENMORE 110.450894 Replaced door boot checks ok.
Tim R.
WALL OVEN MAYTAG CWE5800ACB Checked unit over found broken wire to sensor and throwing an F5 error code. Fixed sensor wire. Checks ok. Tested both ovens and they heated well.
Steve M.
DRYER AMANA NED7200TW Unit is not heating due to burnt heater relay and damaged wiring. Quote on board and wiring. 460
Steve M.
RANGE FRIGIDAIRE FEF366CCE Computer is losing neutral not able to turn bake or broil. Declined repair. Computer is over priced
Steve M.
DRYER GE GTD45EASJ2WS Dryer will not start due to drive belt came off of Pulley. Reinstall belt dryer is running properly
Steve M.
DISHWASHER FRIGIDAIRE FDB4315LFB3 Installed new wash motor kit and bracket. Unit is operating with no signs of leaks
Steve M.
WASHER GE GUD27ESSJ0WW Installed new GEARCASE assembly with new tub nut. Unit operating properly no noise no leaks.
Steve M.
WASHER GE GTW685BSL1WS Locked rotor error. OOB error. Target speed error. Unit wont complete cycle due to out of balance error history. Ran through diagnostics. Cleared out all air hose history ran through diagnostics washer is operating fine
Steve G.
DRYER SAMSUNG DV50K7500EV/A3 01 Customer is getting a buzzing noise. Found the motor is going out. Installed new motor assembly cycle test OK
Tim R.
DRYER SAMSUNG DV331AEW/XAA Checked unit over found shorted heater. Needs new heater. Called Jake for the auth and said he’d let us know. No repair now
Steve G.
WASHER LG WT7200CW Unit is not pumping out. Found a broken wire to the pump. Customer wanted to splice into it instead of whole wire harness. Cycled.
Steve G.
MICROWAVE GE JVM1870SFOO1 Installed new mag tube and diode - test unit check OK
Steve G.
WASHER LG WT1701CV/ 01 Install new wash plate cycle test OK
Kevin S.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Replaced with new rack adjusters, unit checks ok, showed customer. FYI again this is for second identical dishwasher purchased at the same time. Customer has 2 dishwashers in home."
Kevin S.
WALL OVEN FRIGIDAIRE FGEW2766UFB "Replaced control panel. Took pics, powered on from breaker. Set clock, checked button functions, set bake 350F for a few minutes. Unit is heating, light works. Unit checks ok."
Steve G.
DISHWASHER LG LDF7774ST Unit had standing water in the tub. Found no power to the unit and the breaker was trip. Did cycle the unit adv. customer warranty company does not cover this issue. 101.12 with tax.
Kevin S.
DRYER HOTPOINT HTDX100ED4WW "Found timer knob had crack, timer itself is working ok. Unit is tumbling and heating, advancing. Replaced with truck stock.; used 1 WE1M652 (TIMER KNOB) from stock"
Kevin M.
FREEZER FRIGIDAIRE FFU20F9GW0 EVAP coil has a leak in it & would need new compressor and recharge unit is over 20 years old & not economical to repair
Steve G.
WASHER SAMSUNG WF45K6500AV/A2 11 Customer states that the door boot outer spring fell off. Found that the door boot had a tear night unit and also signs of a article of clothing stuck between the door boot and the glass door. Pictures attached;. Spoke to Linda and she is denying the claim. Tech did advise the customer.
Kevin M.
REFRIGERATOR LG LFXS28968S cleared out defrost drains in ff & FZ sections
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit is not cooling at all. Did tap into the system and it was empty. Spoke to rob and he is calling samsung. Bill out for Svc
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Called tech line- Damarus-found bad wiring in the cabinet-file#83499782 unit is non repairable
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2655PF4 Installed new module and checks OK
Kevin M.
REFRIGERATOR GE PFE28KSKGSS Install Fresh food assembly and defrost thermostat and checked OK
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed fresh food evaporator fan assembly and Sealed liner of cabinet and checks ok
Kevin S.
WASHER ELECTROLUX EFLW417SIW0 "Upon inspection customers hose clamp from drain pump to hose came off and had flooded her laundry room floor. Unit was partially moved out from the wall, clothes on floor and in unit all over. Ran unit in a rinse cycle with clothes that are in it. Unit filled and agitated, drained and spun without issue. Checked to make sure nothing else was leaking, checked suspension etc. everything looked ok. Pics attached."
Tim R.
WASHER WHIRLPOOL WTW5500XL0 Actuator wasn’t shifting fully needs new actuator. Actuator ; ordrng 1 W10006355 (actuator)
Steve M.
REFRIGERATOR WHIRLPOOL EV161NZTQ02 Unit is not cooling properly due to open windings on evap fan motor. Need new fan motor to be installed. ; ordrd 1 WPW10236142 (motor-evap)
Steve M.
WASHER MAYTAG MVWB855DC2 F6E3 and F6 E2 communicative errors. Unit has been repair 3 times prior by another repair company. Need to replace the main board and console board at the same time to correct the issue; rqstng P&A on 1 W11112662 (console) and 1 W11112664 (cntrl-elec)
Steve M.
WASHER MAYTAG MVWX655DW1 Unit will not power on. Unit has power need control. ; ordrd 1 W11116592 (cntrl-elec)
Steve G.
REFRIGERATOR SAMSUNG RF22K9581SG/AA Unit is not making ice ; rqstng P&A on 1 DA82-02671A (ICE KIT)
Steve G.
REFRIGERATOR BO SAMSUNG RF28HMEDBSR/AA 07 Unit is not cooling at all. Removed the back ball and the inverter board was flashing. . Need to get boards working first to see if any other issues with the unit. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (INVERTER BOARD)
Steve G.
WASHER MAYTAG MVWC565FW0 Customer is not getting any lights or unit will not start up. ; ordrd 1 W11116584 (cntrl-elec)
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Lower ice maker is dripping causing ice build up along back ball ; ordrd 1 243297609 (ICE MAKER) and 1 530918602 (FILL TUBE)
Kevin S.
MICROWAVE GE PEB7227AN1DD "Upon inspection unit door will not open, the release lever from push button is broke. Had to remove mounting trim, and unit from wall mount assembly. Pics attached. ; saved tckt"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Wiring in door not advancing icemaker needs dark stainless freezer door and could use helper to install; rqstng P&A on 1 LW11038917 (dor-fip)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHD2250TS3 Error code SYEF unit needs main brd & EVAP fan motor; ordrng 1 5304510308 (MAIN BRD ) and 1 809069201 (motor)
Tim R.
RANGE GE JB625DK4BB Replaced shorted element. Checks ok
Tim R.
DRYER AMANA NED4655EW1 Replaced belt. Checks ok; used 1 341241 (BELT) from stock
Tim R.
DISHWASHER LG LDF7774ST Checked unit over found shorted drain pump. Needs new drain pump. No repair per customer.
Tim R.
WASHER WHIRLPOOL WTW5500XL0 Checked unit over found that the unit had an error code for a hot and cold water switch and and error for bad actuator. Switched water lines and installed actuator. Checks ok; used 1 W10006355 (ACTUATOR) from stock
Tim R.
DRYER FRIGIDAIRE FARE1011MW0 Needs main control due to very intermittent starting. Called left a message with rob on whether he wanted to repair. Estimate saved
Tim R.
DISHWASHER BOSCH SHX53T55UC/01 Fixed broken wire on fill line. Checks ok
Tim R.
WASHER KENMORE 110.2892279 Replaced broken lid switch. Checks ok; used 1 3949247V (LID SWITCH) from stock
Tim R.
RANGE WHIRLPOOL WFG525S0HZ0 Adjusted burners. Checks ok
Tim R.
RANGE FRIGIDAIRE FGES3065KFA Checked unit over found both burner boards shorted out. Replaced boards checks ok.
Tim R.
REFRIGERATOR WHIRLPOOL GD25DIXHB00 Checked unit over found that the fans and compressor were running and compressor was extremely hot. Needs new compressor and dye dryer. No repair due to cost.
Tim R.
RANGE GE JGB630REF1SS Talked with Gary @Ge tech line case #03536025. Nothing more we can do they said that it was the impurities in the gas and mixture of air and the way it was burning.
Steve M.
WASHER MAYTAG MVWC565FW0 Washer is not draining water out due to faulty drain pump. Installed a new drain pump and recommend a customer have new drain line in house installed also; used 1 W10876600 (DRAIN PUMP) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Ice build up in base of freezer. Cleared evap drain tube
Steve M.
DRYER GE GTD45EASJ2WS Front bearing guide came loose causing rubbing noise. Corrected bearing issue. Unit running ok
Steve M.
REFRIGERATOR MAYTAG MFI2269VEM3 Unit is not running. Control panel all lights on on. No functions at all. Cannot test any components. Customer stated compressor was clicking making noise. Now unit is completely dead. Need controls to test unit. Customer declined.
Steve M.
DISHWASHER FRIGIDAIRE FDB1100RHB2 Installed new drain pump and cleaned drain hose out dishwasher is operating properly. Rob autho ok; used 1 A00126401 (DRAIN PUMP) from stock
Steve M.
WASHER GE GTW330ASK0WW Out of balance error. Unit not spinning clothes out at high speed due to out of balance. Instructed customer on how the unit goes out of balance loads and why it will slow itself down to prevent damage. Instructed customer to wash larger loads in order for the unit to balance out while spinning
Steve G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new freezer light and led board.
Steve M.
REFRIGERATOR FRIGIDAIRE FGSS2635TP8 Unit is freezing product in the top chill drawer. Removed air damper to check chill drawer damper operation. Unit checks ok. Bumped FF section up to 38. Thermistor checks ok. Recommend rearranging top shelf food to allow better air flow. No service bulletins apply to this model at this time
Steve G.
DISHWASHER BOSCH SHE53T56UC/02 Installed new door spring kit. Cycled.
Steve G.
WASHER WHIRLPOOL WFW87HEDC0 Install new drain pump cycled unit test OK
Steve G.
DISHWASHER KITCHEN AID KDFE204EBL1 Unit is not draining. Remove piece of glass for the pump. Cycled;.
Steve G.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Installed new freezer light installed new fan with temp sensor and main board cycled unit
Steve G.
RANGE SAMSUNG NE59J7850WG/AA Customer is having a hard time opening the complete door. Tech made an adjustment to the latch. Customer tries several times.
Steve G.
DISHWASHER LG LDT7808SS Customer states that the unit was leaking from the drain pump.
Kevin S.
WASHER WHIRLPOOL WTW7300DW0 "Unit was still having the same intermittent issue, from when i was last out on the unit. Customer claims it seems like it is doing it less however. Upon my arrival, inspected unit and called lowes corporate myself. Looking at past history on unit from other servicers as well, lowes will make contact with customer on buy out, and for me to go ahead and close the ticket."
Kevin S.
DRYER GE GTDX185ED4CC "Replaced timer, put unit into 10 min. Time mode. Unit is heating and advancing. Also noted timer knob has a crack, replaced with truck stock.; used 1 WE1M652 (TIMER KNOB) from stock"
Kevin S.
WASHER SPEED QUEEN AWNE82SP113TW01 "Replaced with new mixing valve assembly, checked and flushed lines into bucket ok. Returning old valve for parts warranty per Shari. See note"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TD5 Customer getting intermittent ice... found fill tube freezing at the end. Replaced with new insulated fill tube. Unit checks ok.; used 1 241920106 (FILL TUBE) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Cleared out defrost drain and checks ok
Kevin M.
FREEZER MAGIC CHEF HMCF7W2 Compressor is locked up 600 System not economical to repair -
Kevin M.
REFRIGERATOR BO SAMSUNG RF220NCTABC/AA Completed sealed system job
Kevin M.
ICE MACHINE ULINE U-CLR1215S-00B Install control board and checks OK
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Called Lowe’s -Caitlin-unit has enternal leak that is nonrepairable - they will contact the customer within 2 business days
Tim R.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Checked unit over found that the unit is not defrosting. Needs a new rear evaporator cover and a control board and switch for dispenser. ; rqstng P&A on 1 W10889841 (cover-evap) and 1 W11087492 (switch) and 1 W11389712 (CONTROL), states that autho needed"
Steve G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Customer states that the unit stop working and customer did make the phone call to the warranty company. When tech got to the house the unit was cooling fine, and good frost pattern on the unit. Tech want to put call on hold and call the customer In a couple of days. Did advise the customer that I can not just replace parts. ; schdld next appmnt for 4/8 WED !"
Steve M.
DISHWASHER KITCHEN AID KUDC10IXWH0 5-7 yrs old in kitchen. Found unit completely dead on arrival. Removed control. Checks wiring on fuse unit powered on and continues to run drain pump only. Cannot function any touchpad controls. Recommend control panel and new fuse along with main control due to continuous drain pump running. ; rqstng P&A on 1 W10380685 (cntrl-elec) and 1 W10402110 (fuse) and 1 W10500177 (panel-cntl)
Steve M.
DRYER MAYTAG MDE9206AYW Cycling thermostat is short cycling causing timer not to advance through on auto dry; ordrd 1 WP307249 (thermostat)
Steve G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Refrigerator is not cooling in the ref section. ; rqstng P&A on 1 W10843055 (CONTROL BOARD) and 1 W11033168 (harns-wire)
Steve G.
WASHER ELECTROLUX EIFLS60LTO Fabric softener is empty durning the soap time. ; rqstng P&A on 1 134964020 (housing)
Steve G.
WASHER MAYTAG MVWB835DW3 Unit in spin makes a screeching noise in spin. Found oil on the the rotor. ; rqstng P&A on 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W10915700 (stator) and 1 W10915701 (rotor)
Kevin S.
RANGE FRIGIDAIRE FPEC3077RFB "Customer claims the power burner is getting and staying too hot. Initially turned on the low setting, the single set of coils stayed on and never turned off. You can actually put on a 10” pan with 1” of water and it will start to rolling boil. Called tech line, tech seems to think everything was ok, however unit on highest setting you will see it cycle between both to single element. Order Turbo Knob #32; ordrng 1 5304501823 (knob TURBO)"
Kevin S.
WASHER MAYTAG MVWB835DW3 "Unit will not power on, unit has been unplugged for a period of time still not working. Checked proper voltage and pulled from wall. Main control has flashing green led which denotes good. Will replace ui console.; rqstng P&A on 1 W11112656 (console)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2655PF4 Module not Activating dispenser; rqstng P&A on 1 242270101 (MODULE )
Kevin M.
REFRIGERATOR GE PSC23SGRDSS Unit not going into defrost ordered new heater and cont brd; rqstng P&A on 1 WR51X10055 (DEF HEATER) and 1 WR55X10942P (CONT BRD )
Tim R.
DISHWASHER GE GDT655SSJ2SS Replaced the main control and the user interface. Unit powered on and started to fill with water and then shut down. Could not get a display but we had power going to the control. Called tech line and spoke with Paul. After checking voltage at the control board and voltage at the user interface he said that somewhere in the wiring harness or in your washer motor there was a short that blew the control board and user interface again. He suggested to replace the control user interface wash motor and wiring harness to be sure that it did not happen again. I called American home shield and let them know what parts we would need in order to fix the unit and they said they did not want to put that much money into it. Even with them supplying the parts. They opted to check on replacement options. Per DeAndre. Auth240JDCL
Tim R.
OVEN KENMORE 790.467096 Replaced control. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FRT18L4JBD Couldn’t find any leaks. Drain clear no water in the refrigerator base.
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US2A "Checked unit over found fill hose leaking. Fixed hose, checks ok"
Tim R.
DRYER SAMSUNG DV40J3000EW/A2 Replaced shorted heater. Checks ok; used 1 DC97-14486A () from stock
Tim R.
DRYER GE GDTP490ED5WS Replaced belt and found that the motor was shorted and would only run when the unit was having the start button held. No repair.
Tim R.
DRYER MAYTAG MVWX655DW1 Fixed broken wire to the sensors. Checks ok Auth#431YYSL
Tim R.
DISHWASHER BOSCH SHX65T55UC/02 Checked unit over found that the unit was functioning normal and no issues with the motor or drain. Customer listened to the unit while it was running and I told him it sounded normal to me for its age.
Tim R.
WASHER SAMSUNG WF419AAWAA03 Checked unit over found shorted main control. No power going to the drain pump. Also drain pump was free spinning. Needs new drain pump also. Not worth the repair
Tim R.
WASHER MAYTAG MHWE200XW00 Replaced torn bellow. Checks ok
Tim R.
DRYER MAYTAG MEDX500XW0 Check unit over found that the thermal fuse checked OK. No power coming out of the main control board to the motor or the heater. Needs new main control. No repair.
Steve M.
WASHER SAMSUNG WV55M9600AV Installed new door boot. Unit is not leaking.
Tim R.
DRYER MAYTAG MDE5500AYW Replaced idler. Checks ok customer had part.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 4152574637 Peter. At Samsung connected visually support. All services have been performed correctly and there are no parts or other recommendations to resolve the customers issue at this point. The case should be reviewed in the next couple days by Samsung. Contact Samsung next week for a resolution
Tim R.
DRYER MAYTAG MVWX655DW1 Recalibrated due to stuck in drain. Checks ok
Steve M.
MICROWAVE SAMSUNG ME20H705MSS Installed new mag tube. Heating ok now
Steve M.
WASHER WHIRLPOOL WFW92HEFW0 "Installed user interface, main board, expansion board, pressure switch, dispenser diverter switch, lower harness and upper harness. Unit still not working. Whirlpool tech line advised for a second opinion another company"
Steve M.
DRYER SPEED QUEEN AWNE9RSN115TW01 "Replaced pulley, rollers and belt; used 1 38225P$ (PULLEY), 1 D511255P (BELT), and 1 RB170002 (ROLLER KIT) from stock"
Steve M.
RANGE SAMSUNG NE597R0ABSR/AA Convection fan noisy. Replaced center left hand thread fan. ; used 1 DG96-00110F (MOTOR CONVECTION) from stock
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Dishwasher motor is not running due to bad windings. Replaced wash motor assembly approved by Rob at warranty company. Unit is running with no leaks; used 1 W11084656 (PUMP MOTOR) from stock
Steve G.
DISHWASHER WHIRLPOOL KDFE104DSS5 Dennis techline AIG Paul. Unit is in non repairable status.
Steve M.
DRYER KENMORE 110.649022 Drum is coming apart at felt cushion. Not worth putting drum in. Uneconomical for repair.
Steve G.
MICROWAVE GENERAL ELECTRIC JVM3160EF1ES Unit keeps tripping house breaker. Installed new door switch. ; used 1 WB24X10205 (MICROSWITCH) from stock
Steve M.
WASHER MAYTAG MVWC565FW0 Installed new gear case with hub drive and new agitator. Washer is operating properly
Steve G.
DISHWASHER LG LDT7808SS Installed new pump removed unit found the drain line was crushed, reinstalled line. All operations check ok.
Steve G.
REFRIGERATOR KENMORE 795.785438 Unit is leaking. Found a pin hole in the waterline; cut a small section off and cycled.
Steve G.
WASHER MAYTAG MVWC565FW1 Customer unit is just pumping out. Installed new main board calibrated unit cycled test OK
Kevin S.
WASHER GENERAL ELECTRIC GTW680BSJ5WS "Replaced drain pump, had unit fill and agitate, then put into a drain and spin. Unit checks ok, no leaks."
Kevin S.
DRYER SAMSUNG DV456EWHDWR/AA Unit will tumble but not heat. Found heating element open. Replaced with truck stock. Unit checks ok.; used 1 DC97-14486A () from stock
Kevin S.
DRYER - ELECTRIC SPEED QUEEN ADEE9RGS175TW01 "Customer claims unit taking too long on sense dry mode. Put unit into time dry no heat, then low and high. Unit cycling ok. Put unit into normal default settings, customer had some clothes and towels to dry, checked to make sure clothes making contact with sense bar ok. Change tstat. Unit checks ok. See sticky note.; used 1 D510701 (TSTAT) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE PD-19VFW-0 Compressor is locked up & R12 sealed system non repairable parts are no long available
Steve G.
MICROWAVE LG LMV1813SW/01 Installed new mag tube dial capacitor and glass fuse cycled unit unit blew the fuses right away Tech checked door switches appear to be good but wants to re- order all door switches holder a noise filter; rqstng P&A on 1 1111 (NOISE FILTER BOARD) and 1 2222 (DOOR SWITCH HOLDER)
Steve G.
DISHWASHER SAMSUNG DW80F600UTS/AA 01 Customer has a different issue this time the door lock/latch is broken; saved tckt
Kevin M.
REFRIGERATOR KENMORE 106.729729 Def brd isn’t going into def and drain is plugged cust declined est
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Unit is not dispensing the ice. ; ordrng 1 242093006 (ice container assy)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed new light module in the freezer and checks ok; used 1 W11205083 (MODULE) from stock
Kevin M.
REFRIGERATOR KENMORE 10662159111 EVAP fan is locked up replaced fan motor and cleared drain okd by Anthony ; used 1 WP2135539 (FAN MOTOR) from stock
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Unit is not dispensing the ice.; ordrng 1 242093006 (ice container assy)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Adjusted the fill tube to ice maker and replaced ice maker; used 1 241798224 (ICE MAKER) from stock
Kevin S.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Note: ordering new rack adjuster set.; ordrng 1 W10712395 (adjuster)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Ice maker is locked up installed new ice maker and checks ok
Kevin S.
DISHWASHER FRIGIDAIRE FPID2497RF6A "Replaced pressure switch, installed unit. Noticed unit is not screw/fastened in place, only has wood shims under front of feet of unit. File #83493663. All prior notes will be tied to serial number. ; saved tckt"
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA FF fan assy is out need to order new ff fan assy; ordrng 1 DA97-12609C (FF FAN ASSY)
Kevin M.
ICE MACHINE ULINE U-CLR1215S-00B Unit is making ice but not cycling thru harvest properly needs new main cont brds ; ordrng 1 MAINBRD (MAIN BRD)
Tim R.
DISHWASHER GE GSD2100V50BB Fixed rear legs. Checks ok
Tim R.
OVEN GE J796A30C Checked unit over found that if the switch was removed for the front left burner that the unit would have to stay unplugged until the rebuilt switch was installed. American home shield said could take between three and five weeks. Customer could not go without stove for that long. Did not want us to tape them up because she did not feel safe with that option. We agreed with her. Talked with American home shield and they are putting the unit in for replacement options.
Tim R.
RANGE HOOD BROAN PM500SS Replaced parts listed. Checks ok
Tim R.
DISHWASHER FRIGIDAIRE FGCD2444SB2A Replaced door seal. Checks ok; used 1 154827601 (GASKET) from stock
Tim R.
DISHWASHER GE GDF520PGD0BB Replaced control and valve due to unit not running through cycle correctly. Checks ok
Tim R.
COOKTOP JENN AIR JGD3536GB00 Checked unit over and found that the wire connected to the igniter was touching the frame because it’s a short house in that spark. Adjusted igniter and wire. Checks OK
Tim R.
WASHER WHIRLPOOL WTW7500GC0 Checked unit over found that the washer was completely submerged in water. Needs new control and display. No repair per nick due to cost.
Tim R.
DRYER WHIRLPOOL WED75HEFW1 Checked unit over found that the unit needs a new control due to sensing blockage in vent when the vents are clear. Customer is going to run unit with vent disconnected and she will let me know the out come.
Tim R.
WASHER MAYTAG NO MODEL 04/02/20 Leaking from base of outer tub. Needs new outer tub but due to model and serial missing. No repair possible. Attached picture.
Tim R.
DRYER SAMSUNG DV210AEW/XAA "Replaced belt and idler unit checks OK; used 1 4400EL2001A (BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
Tim R.
DISHWASHER BOSCH SHEM3AY55N/24 Replaced parts checks ok
Tim R.
WASHER MAYTAG MVWB765FC1 Replaced control and display due to unit not started. Checks OK
Steve M.
REFRIGERATOR WHIRLPOOL GD22DFXFW02 Installed new thermostat refrigerator is operating properly
Tim R.
RANGE HOOD FASCO B266 Fixed light socket. Needs new screen. ; rqstng P&A on 1 ##### (LIGHT COVER/FILTER)
Steve M.
WASHER WHIRLPOOL WTW7040DW1 Washer is not filling with water properly F8 drain error. Replaced water fill valve unit is operating properly; used 1 W11165546 (WATER VALVE) from stock
Steve M.
DISHWASHER FRIGIDAIRE FPID2498SF4A Dishwasher is not properly installed. Countertop is too close to dishwasher cannot tilt unit backwards to ensure water is not coming out of the door customer will have to contact builder in order to get the unit properly installed so we can properly diagnose the situation; saved tckt
Steve M.
WASHER SAMSUNG WF42H5000AW/A2 "Washer is not draining out properly sometimes pump will not run. Installed new drain pump ran washer, operating properly; used 1 DC31-00178A (PUMP) from stock"
Steve M.
WASHER MAYTAG MVWB855DC1 F6E3 F6E3. UI error. Main communication error. Need console and control; rqstng P&A on 1 W10916649 (cntrl-elec. (MARCONE)) and 1 W11226503 (console (MARCONE))
Steve M.
DISHWASHER FRIGIDAIRE FFBD2406NW6A Dishwasher will not drain due to loose float switch connections. Tighten connections dishwasher is operating properly
Steve M.
DISHWASHER FRIGIDAIRE FDB4315LFB3 "Unit is leaking from main wash motor and bracket. ; rqstng P&A on 1 154595901 (bracket (MARCONE)) and 1 154844101 (motor kit (MARCONE)), ordrd 1 154595901 (bracket) and 1 154844101 (motor kit), states that autho needed"
Steve M.
WASHER WHIRLPOOL WTW8500DC1 "Customer states that the washer is making a loud grinding noise while it is trying to spin the clothes out more of a ratcheting sound like a impact driver. Removed agitator did not see any signs of stripped components. Remove the drive motor and clutch and slider assembly did not see any signs of stripped components. These are the only moving parts on the washer that can possibly make any noise. The bearings in the gearcase make absolutely no noise. Replaced clutch assembly and slider assembly just as a precaution; used 1 W10734521 (SLIDER), and 1 W10754448 (CLUTCH) from stock"
Steve M.
WASHER GE GUD27ESSJ0WW Bearing are going out. Needs GEARCASE 5 yrs old in bathroom ; rqstng P&A on 1 WH16X22784 (GEARCASE (MARCONE))
Steve G.
WASHER SAMSUNG WA52M7750AV/A4 01 Install new main board assembly cycled unit test OK
Steve G.
WASHER LG WT1701CV/ 01 Wash plate and bolt; ordrng 1 AGZ72909711 (WASH PLATE WITH BOLT)
Steve G.
WASHER KENMORE 110.2080299 Installed new lid switch cycled unit several times test OK
Steve G.
WALL OVEN THERMADOR SC302TS You can not see the display. Was not able to see any model tag anywhere not he unit; Customer did find the user manual what someone had written the model tag. Unit in kitchen. 21 years old. Unit does work but still cant see what ur entering.
Steve G.
REFRIGERATOR KITCHEN AID KRMF706EBS01 Unit is not making ice and the fan for the ice room is loud. Found ice build up around the fan ; rqstng P&A on 1 W10407215 (gasket-fip) and 1 W10675033 (cntrl-elec) and 1 W12729128 (HEATER)
Steve G.
DRYER FRIGIDAIRE LAQE7000LW0 "Customers panel is cracked from the overlay,. Unit does still work and does start up. Adv customer that the warranty company will not cover."
Steve G.
RANGE KENMORE 790.410138 Customer oven is warped and will not hold up the racks. It warped by about 1/2 inch. It got progressively worse in time and use. Cabinet liner is a non repairable part. Eric at warranty co. Adv unit cavity is a non repairable issue. Angela in purchasing autho. 243340952655
Steve G.
OVEN KENMORE 790.466095 Door will not close. Part is NLA of 2016; rqstng P&A on 2 318024749 (DOOR HINGES)s
Steve G.
DISHWASHER GE PDT720SSH7SS Found that the top spray arm bracket had fallen down... looks as the weld gave and the bracket fell and causing the upper spray arm to drop down and the hard to push upper rack in.Dillion at warranty company email pictures to dcolquitt@ safeware. ; saved tckt
Steve G.
DISHWASHER BOSCH SHE53TF5UC Customer is getting several error codes that all lead to drain issues. Adv customer that the warranty company will cover this one time issue. Customer is going to clean filter. Tech did check the pump assy. Cycled.