Good work but made a mistake that cost me $300.00
Gary - Monroe, OH
Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.
Response from Authorized Service:
I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!
Evans - Dayton, OH
Sharon - Kettering, OH
Tony - Troy, OH
Professional and great service. On time and quick to respond
Not heard from our two repair requests
Laurie - Tipp City, OH
After three visits, we stopped hearing from representatives. We still have two open repair requests.
Response from Authorized Service:
I apologize for the delay in completing your service. I know you spoke to Robbin this morning but if you need anything else or have additional questions, please call the office! 937-252-3200. Thank you very much for your patience as we work to complete your service call!!
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Great Service Awesome Price
Ritchie - Eaton, OH
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Jeff - Springfield, OH
Means - Dayton, OH
Great service. Very knowledgeable
Ledford - Dayton, OH
Very honest and checked things out.
Paulette - Washington Township, OH
Steve checked ahead to find a time convenient for both of us and called ahead. As he check my washer of 24 years he confirmed what I guessed, time for a new one. Price was reasonable for the call and we were able to discuss features on new washers to help me be ready for the purchase with a knowledge of what I needed in a new washer.
Linda - Middletown, OH
Steve explained the problem in laymen’s terms. Problem fixed!
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Steve was great
John - Liberty Township, OH
Steve has been great in fixing our dryer.
Abazarov - Dayton, OH
Charlotte - Piqua, OH
Expected service, very good
Jerry - Dayton, OH
would recommend to others.
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Gallaher - Dayton, OH
Melissa - Lewisburg, OH
Steven - Centerville, OH
quick thorough job
John - Dayton, OH
Bob Cole - Dayton, OH
Tim Robertson is a knowledgeable, prepared and prompt technician. Authorized Service always responds with quick appointments.
Very Professional Service,
Jill - Lebanon, OH
Godsey - Tipp City, OH
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Great service and knowledgeable technician
Paul - Fairborn, OH
Came and took care of the problems
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Robert - Dayton, OH
Customer - Liberty Township, OH
The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working
Response from Authorized Service:
I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!
Corinne - Jackson Center, OH
Very good service
Terry - Cedarville, OH
Did a great job!
Vicki - Lakeview, OH
He was friendly, so efficient and explained the problem and how he was repairing it. Very pleasant experience.
great service man
John - Englewood, OH
Loescher - Beavercreek, OH
Austin - Brookville, OH
Quick and knowledgeable in diagnosing the problem
Mary - Fairborn, OH
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Service tech was very thorough and knowlegible
Ted - Piqua, OH
Service was wonderful and very professional
David - Dayton, OH
Even though it took ordering an additional tool in order to get our washer repaired. Shawn always kept us advised of when he was able to arrive and finished the job quickly. He even swept the floor behind my washer!
Connie - New Lebanon, OH
Tech was thorough and fast
Glad for the expert service.
Ernest - Dayton, OH
DP - Dayton, OH
They came out the next day and repaired my dryer. Quick and easy.
On time service
Amber - Vandalia, OH
Jody - Waynesville, OH
Went just great
Mandy - Covington, OH
Seth - Greenville, OH
Langley - Tipp City, OH
It's only been a few days since the service was performed, but so far, so good,
Worked on our Refrigerator,
Paul - Middletown, OH
Proffitt - Springfield, OH
Fast service with a great technician. He was quick and provided a fast solution and communicated quickly as needed. A good experience
Delbert - Piqua, OH
Very satisfied with the work
Mccarty - Dayton, OH
Repairman was courteous, knowledgeable, and thorough. I will definitely use Authorized again if needed.
Great service, Steve G is the best!
Shannon - Springboro, OH
Steve G is the best service guy ever. He is so nice, friendly, helpful, he fixed my leaking washing machine, It had been leaking for years & no other service men from different company’s could not figure it out. Thanks for saving my washing machine Steve, I’m so glad I don’t have to go buy a new washing machine, I was at the point if nobody could fix, I’ll have to buy a new one, but Steve saved the day. I will always go with him & never use anyone else, he does a great job & great service. You will not find a better service guy than Steve. Thanks so much!
Knowledgeable Service Person
Lucas - Enon, OH
Virginia - Lebanon, OH
Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!
Wilbert (Will) - Dayton, OH
Excellent Manners and cleanliness!!
Dennis - Union City, IN
Service Man was very professional and knowledgeable. Very satisfied.
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Patti - Lebanon, OH
Terry/ - West Alexandria, OH
Very happy with the knowledge of the serviceman, and he was very kind!!
Great Customer service and displayed confidence
Mike - Springboro, OH
Hoping the third time is the charm. This issue has been addressed before by other repair team. Hoping this is the fix! COst is 5 star as it is under warranty. :0)
Great fast service Steve is a great technician
Kris - Waynesville, OH
Everything was perfect had the part on the truck.
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Tom was awesome!
Richard - Dayton, OH
Tim let me know he was arriving shortly so it wasn’t a surprise, he listened to what I said was happening with the washer and immediately went to work and quickly found out what went wrong. Shortly after that he fixed it and was on his way...maybe next time he could do a load of laundry to ensure the washer really works!
Rachel - Middletown, OH
Greenwood - Dayton, OH
Excellent in every way
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Thomas/ - Dayton, OH
Diane - Dayton, OH
Tim was prompt, courteous and very knowledgeable.
The tech was ausome and did a very thorough job and explained the problem and fix and was patient while we took a few minutes to clean around the refr
David - Dayton, OH
This same repair was done in June of 2016 (at a cost of $144)and wasn't done right according to the tech and repeated this repair this May of 2019 at a cost of $188. That's $330 which is way to much for fixing a burp valve.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Stephanie - Dayton, OH
Tim was running ahead of schedule and called before arriving. He was in and out of our house within 15 minutes and fixed our dryer.
Berger - Beavercreek, OH
Jeff - Fairborn, OH
The tech was great
Ruth - Trotwood, OH
He did a great job and I would recommend your company to all my family and friends. Thank you!
Jackson - Springboro, OH
Bart - Springboro, OH
Terry - West Alexandria, OH
Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!
Debra - Springboro, OH
Very knowledgeable. Very professional
Fiely - Troy, OH
Brett - Huntsville, OH
Had our washer back in service quickly. Repair via Lowes EPP.
Mike - Dayton, OH
Done in no time
Larry - Pleasant Hill, OH
Thomas - Lebanon, OH
This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.
John - Liberty Township, OH
Steve was professional and knowledgeable
Return trip for ice maker
Carla - Monroe, OH
Robin was on it with scheduling. Steve returned and shared the problem that we have no control over how much ice is produced. A manufacture mistake.
Stephenie - Lewisburg, OH
Excellent service from the receptionists to the technician. Very timely, thorough, and knowledgeable. Great experience and I highly recommend this company.
Adam - Dayton, OH
Jeffrey - Rushsylvania, OH
Doyle - Enon, OH
No concerns. Good work.
Patricia - Union City, OH
Sean - Fairborn, OH
A+ team and work
Great service. The tech was super nice and professional
Sue - Dayton, OH
Greg - Greenville, OH
Kevin did a great job
David - Dayton, OH
Barbara - Spring Valley, OH
Excellent dependable service.
Diane - Russells Point, OH
Berner - Dayton, OH
Crum - Dayton, OH
Lisa - Eaton, OH
Shawn was great worked Quick and efficiently.
They told me a time the technician was to arrive but did not have it scheduled
Sharon - Dayton, OH
Michael - Dayton, OH
Ice maker replacement
Hammond - Beavercreek, OH
Mr Robinson called me 15-20 minutes before he arrived. He was very courteous and well prepared to replace my refrigerator ice maker. He explained what improvements had been made in the new ice maker he was installing. He was very polite and installed the new one very expeditiously.
Mike - Springboro, OH
Service call was handled in a very professional and courteous manner
Professional and efficient
Nathan - Sugarcreek Township, OH
Morrow - Dayton, OH
He was very friendly and courteous and he was polite.
Dryer needed fixed. Steve was awesome
John - Liberty Township, OH
He was knowledgeable, kind and fast. Loved him.
Charles - Troy, OH
Very knowledgeable; fixed our ice maker quickly!
Lander - Dayton, OH
Shawn Hutch was VERY PROFESSIONAL, COURTEOUS and KNOWLEDGEABLE
Mary - West Chester Township, OH
Best experience ever! Steve took time to speak with me the day before arriving at my home. He made sure he had the parts needed to make repairs and was extremely thorough in servicing the dishwasher. He even ran it to make sure there were no leaks. Steve was very polite and a delight to work with. I am one happy customer and will recommend Steve and Authorized Service.
Great service guy
Carmody - Middletown, OH
Great Overall Customer Experience
Mckenzie - Dayton, OH
Tim was very knowledgeable about my LG Dryer and didn't try to oversell us on unnecessary service. The issue we were having stopped while he was testing the dryer. So no fix was needed.
was not charged more than my home warranty service fee of $75
Daniels - Springboro, OH
Steve G was very personable and cheerful. We enjoyed his visit with us to repair our dishwasher. Steve explained everything he was doing and why he was doing it that way. He also made cost effective recommendations for getting the calcium/lime deposits off of my dishes and cups. We were very pleased with the over all experience.
Missy - Springfield, OH
Quick and knowledgeable
Point Place Apts. - Russells Point, OH
Very Pleased with Service
Quick and efficient service.
Joe - Dayton, OH
William - De Graff, OH
Service was great
Tic maintenance director
Gehron - Englewood, OH
Excellently in all respects
Mary - Dayton, OH
On time for service call. Technician was neat in appearance and did a professional job.
Great professional service provided for repair of refrigerator and dishwasher.
Robert - Springfield, OH
Very satisfied with service provided
Prodessional quality service
Joseph - Dayton, OH
Tim was knowledgeable, demonstrated willingness to work with us. He made additional efforts to resolve our concerns and is still engaged as the problem is ongoing.
Shana - Carlisle, OH
Steve is awesome employee!! Very fast, neat, & very friendly. I love that he worked around my busy schedule & that he does early appts! How convenient is that!
Sam - Troy, OH
Greathouse - Dayton, OH
Shawn did an amazing job with my service request and explaining to me the condition of my appliances and how my warranty may work. Thank You
Roger - Centerville, OH
From the intitial phone call to the thank you for your help, the word professional best describes my experience.
Jerry - Eaton, OH
Very nice man.
Jill - Lebanon, OH
Fantastic service very professional
Larry - Bellefontaine, OH
Company very nice to work with Steve was very knowledgeable explained the problem and everything else he checked on my refrigerator
Crowe - Dayton, OH
Friendly and professional
Deanna - Bellefontaine, OH
Williams - Dayton, OH
Fantastic service very professional and fixed the problem fast.
John - Troy, OH
Fixed my Oven Door Handle
Evelyn - Middletown, OH
This was the second time that someone was here to fix it. He was courteous and very respectful.
Ken - Dayton, OH
Julie - Waynesville, OH
Susan - Urbana, OH
Made sure the job was done right!
Tina - Fairborn, OH
Barbara - Medway, OH
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Gary - Moraine, OH
Efficient, dedicated technician
Patricia - New Carlisle, OH
Steve discovered the problem with the icemaker on my freezer that two previous technicians overlooked. He was very thorough and patient in the process of making sure that we would have ice once again.
Front loader LG washer repair
Robert - Kettering, OH
Courteous office personnel. Service rep called and came when stated. Located problem quickly and tech explained cause and future care for machine. As for cost, $75.00 upfront (which is ok). The hourly/repair rate seemed rather high, as rep was only in home for 25 minutes. I do not have anything to compare to though, so may be industry standard.
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
Farr - Dayton, OH
Shaun the repair specialist was great, and very knowledgeable. Chris the salesman was great and the two delivery specialists were very efficient and answered any questions.
Montie - Dayton, OH
More than we could ever expect, SUPERIOR
Helen - Middletown, OH
Steve G could not have been a finer guy. He was definitely on top of his game. Very knowledgeable, very kind, courteous, and conducted himself like a true leader. I would wish all technicians would be half as good as Steve G What a wonderful gem you have in an employee such as he. Actually you should have him train others to be more like him
Donald - Dayton, OH
Service was timely and efficient.
Roger - Tipp City, OH
top notch service
James - Troy, OH
Sean - Bellefontaine, OH
No surprises, very nice
Lori - Dayton, OH
Great experience, he was very nice, polite and fixed the washer! A great day! I got a 30 minute call ahead which helped so I didn't have to stay home all day waiting.
Friendly and Helpful
Curtis - Dayton, OH
He was quick to get in, diagnose the problem, and fix it. Communicated what the issue was clearly and did so kindly.
Excellent Service, very convenient
Matthew - Liberty Township, OH
Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.
Jason - Miamisburg, OH
Steve did a great job and was quick and professional.
Deborah - Troy, OH
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Robert - Springfield, OH
Joe - Dayton, OH
Was great service. Only negative was I thought the cleaning up afterward could have been better. The work done was great.
Todd - Eaton, OH
Friendly, knowledgeable, professional Tech
Bob - Miamisburg, OH
Steve recognized our problem immediately, and took the time to explain why the problem existed. He quickly resolved the problem in a very professional manner.
Appliance - Dish washer Oven- Microwave
Leroy - Dayton, OH
ge warraty great job
James - Springfield, OH
would use this place for next service and steve was great
Gallagher - Springfield, OH
William - Centerville, OH
Jack - Dayton, OH
Serviceman inspired, professional, and on time.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Trustworthy and reliable
Dave - Lebanon, OH
Walton - Lewisburg, OH
Jack - Troy, OH
Lincoln - Dayton, OH
Steve was very ,efficient fast , neat, and kind. Companies need more employees like him. I was very satisfied
Ryan - Versailles, OH
Great service, very nice
Gerald - Bellefontaine, OH
The service teck that worked on my stove new what he was doing. Very nice guy. Best service I had in a long time.
Very good service
Jeanette - Miamisburg, OH
Very good service, Steve was professional and courteous.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
3 tries a charm
Carter - Dayton, OH
1st time didn't repair the problem. 2nd time waited for parts but didn't want to pull dishwasher out for fear of tearing vinyl. 3rd time 2 people came ($100) for 2nd person plus water line clogged ($100 chg.) for 6 mo. old dishwasher under warranty. Had hoped all was under warranty with Bosch!
Samsung ice maker
Dana - Bellefontaine, OH
Very timely friendly service
Patrica - Dayton, OH
Great service Steve was very knowledgeable and polite.
Ferree - Beavercreek, OH
That’s for fixing ice maker so quickly and for telling me about the coupon in the phone book!
I received wonderful service.
Sandra - Springfield, OH
Service was set up and done quickly and Kevin was very professional and courteous.
Ludd - Dayton, OH
Waiting to hear from electrolux about the refridgerator and why its still frosting up and leaking. Kevin was great.
Carman - Dayton, OH
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
James - Versailles, OH
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Edward - West Liberty, OH
Great, professional. Follow up call was unexpected but delighted someone, wants to take time to follow up
Gallagher - Springfield, OH
Great service experience and follow-up after the service was completed.
Great service. Thanks!
Matt - Waynesville, OH
Kathleen - Centerville, OH
Service as part of a manufacturer warranty
Yellow Springs Home, Inc. - Yellow Springs, OH
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Gerber - Springboro, OH
Great professional service
Denny Whitehead - Washington Township, OH
Steve provided quick professional solution to our refrigerator problem at a fair price!
Susan - Middletown, OH
Awesome tech very professional
James - Waynesville, OH
If I ever need anything else I want him.
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
Oda - Springfield, OH
Steve was prompt, courteous, and extremely knowledgeable. Fixed my dryer in less than 30 minutes.
DISHWASHER MAYTAG MDB7851AWW Unit making strange noise. Found debris in washer motor assembly.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Unit not dispensing ice. Replaced ice bucket due to bent auger blades2 yrs old in kitchen ; used 1 241860803 (ICE CONTAINER) from stock
OVEN WHIRLPOOL WOD51EC0AS05 Installed new door glass
MICROWAVE SAMSUNG ME21K7010DG/AA "Installed new turntable coupler, door assembly and ground screw. Unit operating ok spoke to Tracey at Lowe’s. Added coupler to dispatch total"
WASHER MAYTAG A712 Unit leaking from spin tube seal. Recommend replacement of washer. Older Maytag needs some additional maintenance making it un economical for repair.
REFRIGERATOR SAMSUNG RFSSKREDBSR/AA 05 Customer states that the ice maker is frozen up in the back. Tech to order the new counter depth ice maker up grade kit. ; rqstng P&A on 1 1111’ (ICE MAKER UP GRADE KIT. )
RANGE SAMSUNG NE59J7630SS/AA Customer states that she start to cook and the top started to crack.Tech did verify that if was a stress crack and not from something falling on it. Tech did advise the customer not to use the unit. ; ordrng 1 1111 (BLACK GLASS TOP)
ELECTRIC RANGE FRIGIDAIRE LGEF3046TFG "Customer did a self clean and the unit now the unit hot surface light will not go out. Trace down the gray hot wire and it is split off to each burner. Each burner is live thru the gray wire. ; ordrd 1 316282000 (element OF) and 1 316289800 (element) and 2 318178110 (element,surface)s and 1 318297810 (element)"
DISHWASHER WHIRLPOOL WDF760SADM0 Install new door seal and gasket cycled unit test OK; pckd up 1 W10300924V (door seal)
WASHER SAMSUNG WF42H5000AW/A2 11 Customer states that the unit was making a ticking noise and would not drain. Tech removed the coin collector filter and was able to hear debris hitting the propeller. Did move the unit while in drain and the whatever was hitting the propeller did seem to shoot out. Cycled unit.
RANGE GE PGS950SEF3SS Installed new main control board. Cycled. Customer already paid for the service call and part.
WASHER AMANA LW8303L2 "Removed the front panel form the washer. Noticed again water standing around the pump area. Tech filled the unit all the up with water and as the unit was washing unit started to pour out the the bottom off the tub. Adv AHS that due to the ave of 24 years parts may not be available, and possibly that if they would repair the unit the most likely that the bolts are seized and would not get the unit apart. Need tubs and seals. Basically everything under the lid. Kisha gave autho for diag. 107LDLL"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Install new main board installed fan with by metal and wire harness on the freezer section and heater in the freezer section cycle test OK
DRYER KENMORE 110.6681269 Customers unit would not start up. Found bad thermal fuse. Installed new fuse. Cycled test ok; ; pckd up 1 WP3392519 (thermal fuse)
REFRIGERATOR FRIGIDAIRE FGHS2631PE4A "Customer had an SY EF error code. Found that the fan was not turning. ; pckd up 1 241509402 (motor), ordrd 1 5304497976 (MAIN BOARD)"
WASHER MAYTAG MVWB880BW0 "Customer states that the unit sometimes leaks after the cycle, and that us will also drip/fill when not in use. ; ordrd 1 W10440786 (suspension) and 1 W10853723 (valve)"
FREEZER WHIRLPOOL WRX986SIHZ00 Customer states that the unit started to get warm and ice melting. After unplugging the unit a couple to times the unit started to work fine. Installed new main board cycled unit test OKWPW10843055 board5137596835. ; pckd up 1 WPW10843055 (CONTROL BOARD)
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA 08 Customer states that the unit has temp has been fluctuating. Removed the rear evap cover in the refrigerator section .thawed out and installed new sensor and relocated the sensor. Cycled. ; pckd up 1 DA32-00011C (SENSOR )
REFRIGERATOR SAMSUNG RS265TDBP/XAA Install new main board refrigerator section evaporator cover with fan and heater cycled unit test OK
LAUNDRY CENTER KENMORE 417.978127 370545959856. Found dryer not starting due to a dead spot in the motor. Unit will need the drive motor. Unit still has issues with the washer. 210HBW was to replace unit but now says that isn’t the case. Calling 210HBW to give quote and figure out why unit hasn’t been bought out. Got authorization for no repair. 097441718856. Unit is being bought on w/o 7286889. Customer was contacted by 210HBW and a voicemail was left. Customer was not aware of voicemail. Have info to give to customer to get the buy out/replacement rolling. 210HBW removed deductible.
RANGE FRIGIDAIRE LGGF3042KFR "Installed new oven sensor, clock and overlay. Cycled."
WALL OVEN WHIRLPOOL WFG114SWQ0 Customer states that the her CO (carbon monoxide) detector was going off. Customers security department called the fire department was called out. Another company was out and customer not sure if the part the part on or not and told the customer he was not sure if it worked or not. Now they have a gas leak. Not sure what part was put on but now the customer smells gas only when she uses the unit. Did notice some other issues with the top front left and front right. Tech did turn off the gas and advised the customer not to use the unit at all because of the issues the she is having. Unit in kitchen around 12-14 years old. Spoke to torekia Autho. 107.00. Autho 107tlcl
DOUBLE WALL OVEN ELECTROLUX EI27EW45JS4 Customer states that unit popped then tripped the breaker. They also smelled a burnt odor. Removed control panel and checked for open thermal fuses or open elements. All fuses and elements are good. Suspect issue with electric connection at rear. Do not have oven cart with me at this time. Need to reschedule for Thursday afternoon. ; saved tckt
WASHER LG WM3050CW Upon arrival found door boot off and tub sitting lower than it should. Removed top and found right side spring broken which allowed tub to drop and pull boot off. Customer stated that unit was making a load banging noise before boot came off. Unit needs boot and springs. ; ordrng 2 4970FR2084Z (spring )s
DRYER MAYTAG MEDC200XW1 Customer states that the unit is loud. Installed new idler pulley and rear roller. Cycled. ; pckd up 1 69166 (IDLER PULLEY ) and 1 W10314173 (support)
WASHER MAYTAG MVWX655DW1 "Spoke to Kent at lowes and the unit transmissions is seized up and would not come apart. Adv Lowes need outer tub, inner and wash plate. After giving lowes part number and cost they deemed it to cost effective. Bill out for labor and service. Parts where return to ASI since they where not used."
RANGE HOTPOINT RB525H3WH Checked unit and found right front element shorted open causing no heat. Checked over switch to verify it has power and it does. Unit needs burner element. Ok per Tara. Picking up part from DAP and will install tomorrow. ; ordrng 1 WB30K10003 (surface unit asm 8')
OVEN JENN-AIR W131B Removed clock to have rebuilt. ; saved tckt
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon arrival found evap cover frosted over at bottom. Thawed ice and removed cover. Defrost drain is overflowing and is clogged. Cleared drain, added permagum to a few small cracks, and installed leak kit. Cleared ice from under deli drawer that had leaked from above. Unit should not have anymore ice build up causing noise and E25 code. All ok."
DRYER SAMSUNG DV42H5000EW/A3 Installed all provided parts and ran to test. All buttons now function. All ok.
DISHWASHER MAYTAG MDB6769PAW0 Installed all provided parts and ran to test. All ok. All functions work as they should.
DRYER - ELECTRIC GENERAL ELECTRIC GTDP300EM1WS Upon arrival found unit would tumble but no heat. Found temp selector switch loose in console and shorted. Unit will need console and selector switch. ; ordrng 1 WE19M1680 (backsplash asm. whit) and 1 WE4M407 (temperature switch)
DRYER AMANA NED4655EW1 Found unit with burnt terminals at terminal block. Found loose connections at block. Replaced terminal block and cord. Ran to test. All ok.
REFRIGERATOR/TOP GENERAL ELECTRIC n/a "Upon arrival met Liz Harper and she took me to break room where fridge is located, tech found that imk mold has a leak and ice in bucket is all clumped together from water leaking into container, imk needs changed out in bottom section of freezer ; ordrng 1 IMK"
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Upon arrival found that temps now seem to match but unit not cooling properly, before temps were not matching was 30-40 degrees off tech replaced control and temp sensor now temp seem to match but tech believes we also have issue with comp can hear gargling noises coming from unit like it’s not pumping correctly, there is a frost pattern on unit but not a thick one, need sealed system work tech believes will inform office ; saved tckt"
OVEN KENMORE 790.490634 Installed all provided parts and ran to test. All ok. Unit preheats to 350 within 15 minutes.
WASHER LG WM3470HVA "Upon arrival found that unit is in need of new hose that is on left side of boot that runs back to front portion of tub, see tech if needed about part; ordrng 1 DRAINTUBE"
WASHER ROPER RTW4516FW1 Installed all provided parts. Could not run with water in unit because customer moved unit to porch. Ran unit to test without water. All ok. No noise and unit agitates fine now. Advised customer to monitor when they hook up inside.
RANGE GE CGS700P3M1D1 Installed harness supplied by GE. Ran to test. All ok. Unit preheated to 350 and maintained temp without shutting down.
WASHER WHIRLPOOL WFW9151YW00 "Upon arrival found unit inop. Checked for voltage at outlet and found gfci outlet tripped. Reset outlet and unit has power. Ran diagnostics to test. F9E1, F0E1, codes present. First code is a long drain no drain code, second is an out of balance code. Unit works fine and operates fine in diagnostics cycle. Cleared error codes. Issue is with gfci outlet. Called Neil and left voicemail. Still waiting to hear back. Ok to bill for service fee."
RANGE GE JGBS23GEV6WH Installed all provided parts and ran to test. All ok. Unit ignites fine.
RANGE LG LDE4413BD/00 Upon arrival found that unit not cycling properly on both right side burners and oven is over temping ; ordrng 1 OVENTEMPPROBE and 1 RIGHTFRONTBURNER and 1 RIGHTFRONTSWITCH and 1 RIGHTREARBURNER and 1 RIGHTREARSWITCH
REFRIGERATOR KENMORE 106.5114311 Upon arrival found that single solenoid valve leaking on back side of fridge tech rescheduled appointment for wed to finish repair ; ordrng 1 W10238100 (inlet valve)
OVEN JENN-AIR WM27460B "Upon arrival found that customer receiving error code of F7, contacted tech support to verify error code and found that it stands for shorted keypad. Contacted DAP spoke to Ryan and was told that part is NLA and has been since 2010"
OVEN SAMSUNG NE59J7850WS/AA Upon arrival found that top oven does not heat at all no problems with bottom also left front burner not functioning properly and right front burner center ring is out will not heat; ordrng 1 EOC and 1 LEFTFRONTBURNERS and 1 RIGHTFRONT3RINGBURNER
DRYER MAYTAG DE610. 01 "Upon arrival found that unit had a broken wire at thermostat on side of blower housing, tech repaired wiring, ran and checked out, unit checks ok"
DRYER ELECTROLUX EFME517STT0 "Had to,replace board and entire wiring harness... lot of work. Unit is heating and tumbling ok. Showed customer only thing i notice was whomever installed power cord hooked neutral of cord to chassis and not to terminal block middle. Rewired to correct connection."
REFRIGERATOR KELVIN n/a "Upon arrival found that unit was down to 30* and still running, customer had to shut cold control off completely to get unit to stop cooling. As tech tied to cycle back on found that had to bump cold control to get and cycle back on, unit will need a new cold control to remedy situation. Gave Mr Gallagher est for repair, declines at this time. Est was for a total of $262.00"
WASHER MAYTAG MVWX655DW1 Unit is completely doa. Removed power cord for couple of minutes. Checked both power outlets for recepticle checked good for both voltage and wiring. Tried to put unit into diagnostics still nothing. Removed console to access main control found 120v present. Proceeded found 12v dc at J12. Will replace main control and actuator.; rqstng P&A on 1 W10913953 (actuator) and 1 W11116592 (cntrl-elec)
REFRIGERATOR KENMORE 363.5825289 "Upon arrival found that unit needs a new ice bucket due to all inside pieces rusting out and producing rust into cup as ice is disp, tech removed and replaced ice bucket checks out ok ; pckd up 1 GEWR17X4310 (ICE BUCKET)"
DISHWASHER KITCHENAID KDTE104ESS2 "Customer claims unit at times does not want to wash or run. Customer has tried various wash cycles. Prior unit has been worked on for not heating or drying. I replaced main control, customer had claimed unit worked fine up until a few weeks ago. Put unit into diagnostics, unit completed without issue. Proceeded to put unit again into normal wash cycle and unit filled and washed. Had customer come check out and run unit. Idk could be intermittent motor going bad, from previous wash motor failure experience. Since this unit has had many prior issues i dont recommend a repair but replace at this time.; rqstng P&A on 1 W10854225 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 "Upon arrival found that unit not shutting properly on right side of freezer, tech tried to get door back right but every time door is opened left side skips teeth both rails would need to be replaced"
REFRIGERATOR FRIGIDAIRE FGHB2868TF2 "Upon arrival customer had attempted to install lower icemaker but not aligning properly. Customer told me they originally purchased through Authorized but thought it was the wrong part but that unit did come with 2x mounting brackets. Apparently they sent it back and talked to frigidaire, they told them they had the wrong part you need this part so,they ordered the IM they currently have, upon inspection the mounting bracket does not work with frig mounting alignment. Took pics attached and of box and part numbers. Will have to contact management upon further action to fix this and go from there. Also believe upon return i can fix their intermittent or low ice production in upper IM do to fill tube freezing. Will look to replace and repair upon return.; schdld next appmnt for 10/3 THU !"
REFRIGERATOR WHIRLPOOL RT1FHTXMQ04 "Upon arrival found that drain on unit is froze up and not draining water into condensation pan, tech steamed out drain, checks unit out, unit checks ok"
REFRIGERATOR MAYTAG MFX2676FRZ00 "Upon arrival found unit temps around 12F in freezer and Frig was warm. No noticeable frost buildup on outside of evap covers. Put unit into diagnostics, ran tests 1-2 thermistors checked ok. Test 3 for both evap fans checked ok. Test 4 takes 10 mins to run, to check for frost pattern. Unit only had partial frost pattern first top coil and partial second on evaporator. Compressor and fans are running, no unusual sounds heard. Called techline talked to Sirr, gave him all the info, he agrees we have a sealed system issue. Case file #7725989521. Will need to send Kevin M. Out for sealed system. ; ordrng 1 PSEUDOXXXXX (DYE FILTER)"
COOKTOP SAMSUNG NE59J7850WG/AA Inspected cooktop and loaded on van.; saved tckt
RANGE SAMSUNG NE58F9500SS "Contacted customer, said to go ahead with repair on oven. Need to order one convection fan motor for lower.; ordrng 1 DG96-00110B (CONVECTION FAN ASSEMBLY)"
REFRIGERATOR GENERAL ELECTRIC GTS18FSLFSS "Replaced parts. Plugged in unit, is cooling. Checks ok, told customer to monitor."
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA "Upon arrival freezer temps -23 and frig at 55F. Unit now has more frost on freezer area and is running too cold. Removed evap cover, evap, fan, and drain all clear. Found ice buildup on air intake between frig and freezer sections. Had to clear using steamer. Unit now has more proper air circulating in unit. Unit checks ok. Set freezer on 5 and frig on 7."
REFRIGERATOR SAMSUNG RF260BEAEWW/AA "Upon arrival unit is cooling ok frig was 40 and freezer at zero. Customer claims unit was not making ice. They had since changed the water filter the next morning they had water on the floor in back. Removed freezer door and drawers and icemaker. Found water and ice buildup around fill tube steamed out ice, replaced fill tube with truck stock and cycled icemaker 5x. IM cycles properly and fills. Showed customer how to cycle IM. No leaks, unit checks ok.; used 1 DA97-00209Z (FILL TUBE HEATER) from stock"
REFRIGERATOR KENMORE 596.735032 "Replaced parts, evap fan is working, unit is cooling. Cycled icemaker unit harvested and filled. Unit checks ok, told customer to wait later in day and check before putting in any food."
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Replaced imk kit. Had to thaw out ice bucket, found ice cubes and ice built up and stuck in place. Clear out all, replaced parts. Checked fill tube had to adjust forward according to alignment of bulletin which does not align with black ring marker on the grey fill tube. Replaced main board, unit checks ok."
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Damper not closing properly making stuff freezer in the ref section; ordrng 1 5304508741 (DAMPER / AIR TOWER)
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed new dye dryer and recharged unit
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed parts and repaired unit per IMk service bulletin & took pictures as I went
REFRIGERATOR GE GFSS6KKYESS Def system is sticking in def and mold on door gaskets called Rob- waiting on him to get back with me on the estimate Rob got back with and declined repair
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed adapter and heater and checks ok
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Installed filter base and checks ok
REFRIGERATOR SAMSUNG RF263BEAESG/AA Installedimk kit and repaired per bulletin and took pictures
REFRIG/SIDE-BY-S SAMSUNG RF263BEAESG/AA Installed EVAP fan assy & did ice maker bulletin and took pictures
REFRIGERATOR SAMSUNG RS25H5000BC/AA Installed new icemaker and ran through a cycle and checks OK
OVEN GE JBS55DM2WW "100 Deductible collected.Found bake element open, ordered new element.; ordrng 1 WB44T10010 (BAKE ELEMENT )"
REFRIG/SIDE-BY-S FRIGIDAIRE FFHB2740PP5A Found icemaker room fan not turning with proper voltage applied. Ordered new fan.; ordrng 1 5304493604 (FAN)
WASHER LG WM2016CW "100 Deductible paidFound front panel and door hinges bent, needs panel door and hinges. Located in the laundry room. Manufactured 7/2008.; rqstng P&A on 1 UNKNOWN (FRONT PANEL (WHITE)) and 1 UNKNOWN (DOOR HINGES) and 1 UNKNOWN (DOOR)"
REFRIGERATOR SAMSUNG RF4287HARS/XAA Cleaned ice out of ff fan motor and sealed some areas that might have possible air leakage but unit possibly has insulation breaking down inside the liner
WASHER SAMSUNG WF218ANW/XAA Found drain pump not turning with proper voltage applied. Ordered nw drain pump.; ordrng 1 DC96-01700A (DRAIN PUMP)
REFRIGERATOR HOTPOINT CTX18LYYCRWH EVAP fan is locked up
DISHWASHER AMANA ADB2500AWS "Found crack in the bottom of the tub, unit was leaking on the floor, ordered new tub, turned off water. Located in the kitchen, manufactured 8/2008; rqstng P&A on 1 UNKNOWN (TUB)"
REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Installed def system ff EVAP fan assy lower IMk and door closer and checks ok
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Install ice bucket and icemaker Kit for Bulletin and took pictures as I went
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed defrost system and ff fan assy and checks ok
REFRIGERATOR KITCHEN AID KFIS20XVMS2 "Found unit will not power on, dispenser board is distorted, ordered control and dispenser board. Located in the kitchen, manufactured 4/2010; rqstng P&A on 1 13053103SP (DISPENSER BOARD) and 1 WPW10312695 (CONTROL)"
DISHWASHER GE GLD4260L00SS "Installed new main board, unit is working properly."
WASHER GE WJRE5550H1WW "Unit would not drain, found drain pump clogged, cleared pump of debris, unit is draining properly. Unit checks ok."
REFRIGERATOR KENMORE 596.762597 "Found compressor relay open, ordered new relay and capacitor. Located in the kitchen, manufactured 2010; ordrng 1 UNKNOWN (START RELAY) and 1 UNKNOWN (CAPACITOR )"
WASHER MAYTAG MHW5500FW1 "Installed new dispenser and bellow, unit checks ok."
DISHWASHER FRIGIDAIRE WDT780SAEM2 "Installed new drain pump and sump assembly, unit is working properly."
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Installed new drain pump, pulley and spring, unit is working properly."
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Icemaker filter but not drinking water and ice maker. Adjusted fill tube unit is operating OK
REFRIGERATOR WHIRLPOOL WRF540CWBM00 Icemaker is not cycling. Motor is seized. Will not harvest. Installed new icemaker. Checks ok4.5 yrs old in kitchen; used 1 W10884390 (IMK) from stock
WALL OVEN WESTINGHOUSE OLA-17-8 Door hinges are broken Unit about 55yrs old. Pts NLAKendra putting unit in replacement options
REFRIGERATOR AMANA BX20RW Unit not cooling. No frost pattern. Unit has a SS issue and is R12 refrigeraant. Cannot service. 25-30 yrs old In kitchen. Called HBW 323545321251 Robert
DISHWASHER WHIRLPOOL WDT780SAEM1 Dishwasher is not draining. Found poor connection on drain pump. Tightened connections. Dishwasher is operating properly.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Lower icemaker not filling. Found frost around fill tube causing unit not to fill thawed unit. Now working properly.4151255949 Erik.
DISHWASHER BOSCH ;SHXM98W75N/11 Installed new water valve and water inlet. Cycled.
RANGE SAMSUNG FE710DRS/XAA Unit is not heating properly lower convection fan is seized completely and top fan is screeching need two fan motors one blade and two nuts5 yrs old in kitchen; ordrd 2 DE60-30016A (NUT)s and 1 DG67-00001B (FAN BLADE ) and 1 DG96-00110E (FAN MTR ) and 1 Dg96-00110B
RANGE - ELECTRIC SAMSUNG NE58F9500SS/AA Installed new glass top. Check ok.
WASHER WHIRLPOOL WTW8540BW1 F 32 error code LD unit has a seized drain pump. ; ordrd 1 W10409079 (DRAIN PUMP)
RANGE FRIGIDAIRE LGEF3046TFH Customer front glass had fallen out. Reinstalled outer glass. Check ok.
REFRIGERATOR HOTPOINT NO TAG No tag. Unit is over 20 years old probably a 2223 cube side-by-side without knowing the model serial tag not able to order parts but being the age of the unit I adore the refrigerator door gasket is probably no longer available technician called landlord spoke to Brett advised him what was going on
OVEN THERMADOR C301US "Customer states that the unit had an error code but did not know what it was, also they came home and the cooling fan was running. They threw food in another time and the unit did not heat.; rqstng P&A on 1 1111 (MAIN CONTROL BOARD) and 1 2222 (DISPLAY BOARD)"
MICROWAVE BOSCH HMC80151UC/01 Customers display is out. Customers did pay for the parts since its special order. ; ordrng 1 00716369 (DISPLAY)
DISHWASHER MAYTAG MDB7851AWS "Control pans is not working and unit will not run. Will not let customer switch settings, and handle is broken. Need to get these items taken care of before we can see any other issues. 8-10 years old in kitchen. ; rqstng P&A on 1 WPW10197307 (BLACK CONTROL ) and 1 WPWPW10130695 (BLACK HANDLE) and 1 WPWPW10218838 (CONTROL BOARD) and 1 WPWPW10275768 (LATCH)"
REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Installed all provided parts and ran to test. All functions and segments of user interface work as they should. Unit is cooling fine.
RANGE ELECTROLUX EI30IF40LSB Customer states that once the unit gets to temp it will not stay at temp. ;Tech verified that the unit will not cycle on and off ; ordrng 1 FR316380086 (CONTROL BOARD) and 1 FR316490000 (TEMP SENSOR)
DISHWASHER FRIGIDAIRE LFID2459VF1A Installed all provided parts and ran to test. Unit drains fine now. All ok.
WASHER WHIRLPOOL WFW86HEBW2 "F3E1, F9E1, F8E3, codes present. Codes are for drain issue from last service. Codes weren’t cleared. Cleared codes and ran diagnostics to test. Noise is only in the beginning and end of the spin. Removed back panel and found drain pump hose loose from holder and banging against cabinet when tub is in slow spin. Re-secured hose and ran to test. No more noise. This is an issue from the previous service and should be a recall. Did not collect deductible and called 210 to remove deductible."
DRYER SAMSUNG DVE52M8650V/A3 Upon arrival found unit inop. Checked voltage at back of machine and only have 116vac to unit. Checked voltage at outlet and it’s the same. Issue is with the household electric. Advised customer to have electrician inspect.
DRYER SPEED QUEEN ADE3SRGS175TW01 "Found unit on,y running when holding in the start switch. Checked unit and found timer not sending voltage to motor. Replaced and ran to test. All ok."
DRYER MAYTAG MEDC400BW1 Upon arrival found unit running but no heat. Unit has correct voltage to it. Removed back and tested heating element. Element is shorted open. Replaced heater and ran to test. Unit heats but had poor air flow from the rear. Pulled blower housing and found it clogged with lint/debris. Cleared blower and ran to test. Good air flow and unit is heating fine now. All ok. ; used 1 279838 (ELEMENT) from stock
WASHER LG WM3570HWA/01 Inspected unit for signs of leaks. None obvious found. Ran unit in quick wash to test. Found unit leaking from wash down nozzle in boot. Put new clamp on nozzle and ran to test. Still leaks. Boot is split at nozzle and needs replaced. Please order. ; ordrng 1 MCD62387101 (nozzle) and 1 MDS47123602 (door boot)
DISHWASHER GE GDF520PGJ4WW "Upon arrival found unit undeveloped and door not latching. Leveled unit and ran to test. Door latch isn’t catching on door anymore, unit needs latch and installed properly. Spoke with Jackie ok to order. She will have the unit properly installed. ; ordrng 1 WD21X10490 (latch tub)"
RANGE CALORIC n/a "Upon arrival found that small 6” burner out on range and clock assm buzz randomly when it wants to, tech contacted McGregor management and informed them that tech could replaced burner but clock part are NLA, was told they will replace unit"
FREEZER FRIGIDAIRE LFFH17F3QWC "Upon arrival found that unit was cooling and functioning properly at this time, and has been for the last 2days according to customer, explained to customer that we need to see unit in the down state and not working to find what’s needed for the repair, unit checks ok upon techs department"
RANGE MAYTAG MGT8885XS01 Upon arrival found left front burner valve seized. Shaft is bent from trying to turn. Unit will need left front valve. Customer states that upper oven won’t ignite on first use until the door opens then it ignites. Only happens on first preheat. Upper valve isn’t opening fully. Unit needs gas valve and burner valve. ; ordrng 1 W10293834 (valve-gas) and 1 WPW10206288 (valve-brnr)
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Removed and placed parts on unit, ran and checked out unit check out ok"
WASHER LG WT1101CW "Found that unit had a leaking drain hose, tech repaired drain hose exiting from back of machine, ran and checked operation checks ok"
DISHWASHER WHIRLPOOL DU850DWG02 "Found no hot water going to unit due to loose wiring harness on inlet water valve, tech repaired valve checks out ok"
REFRIGERATOR FRIGIDAIRE FGHS2655PF2 "Upon arrival found that unit had zero power going to it, tech checked receptacle on wall that fridge is plugged into found now power, informed customer of finding, she will need a electrician"
DISHWASHER FRIGIDAIRE FFID2426TS2A "Upon arrival found that screw in bottom of panel fell out causing panel not to stay in place, tech repaired unit checks ok"
WASHER WHIRLPOOL WTW5500XW0 "Upon arrival found that unit was stuck in spin cycle and lid was locked on unit, reset unit, ran a diag test and reprogramming test on unit, unit checks ok"
WASHER ELECTROLUX EIFLS55IIW0 "Unit has a loud roaring sound, upon arrival free spun the spin basket by hand. Bearing definitely going out, customer has loose change also that has fallen in behind spin basket. Put unit into a spin only mode to verify noise. Gave customer estimate on repair and save estimate. Customer decline repair."
REFRIGERATOR KITCHENAID WRV986FDEM00 "Upon inspection customer claims unit is not producing ice in upper icemaker. Put unit into diagnostics ran test found error code E2. Put IM through test, failed to complete. Water is dispensing, door switches are fine and unit making ice in lower freezer. Will get new IM.; ordrng 1 WPW10764668 (ice maker)"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Upon arrival checked unit temps, freezer is -2F and 37 in frig. Unit is making ice, customer claims noise which she has on video sounds as if fan could possibly be getting bound up. Removed evap cover examined evap and fan. Found water leaking down from backside most likely from IM fill tube, ordering new ice fill tube and line. Pic attached.; ordrng 1 218976438 (tube) and 1 241796407 (tube-water fill)"
DRYER ELECTROLUX EFME517STT0 "Changed parts, did not resolve the issue. Checked door switch continuity ok open and close. When you turn on unit, jog settings and buttons all ok. No matter what setting, when you hit start unit beeps three times. Put unit into diagnostics, found e42 error about door sensing circuit error. Called techline, he had me take resistance check points at the board connecter J4 i believe between pins 5-7, 3-4, 1-2. Tech believes we have a bad main board. Ordering one main board.; rqstng P&A on 1 5304509006 (control-electrical)"
COOKTOP FRIGIDAIRE FFEC3024LB1 Customer accidentally spilled some water over towards the control side now the larger burner front right will not come on. Removed cook top found infinite switch for that burner checked bad. Checked continuity of burner itself was good. Ordering one infinite switch customer ok repair.; ordrng 1 305458905 (switch)
REFRIGERATOR MAGIC CHEF CTB1821ARW Unit is frosted up parts for def is NLA
DRYER WHIRLPOOL WED7300XW0 "Put unit into a timed dry high heat mode, unit was heating and fact got fairly hot. Ran for about 5 mins and shut off to cool. While feeling at vent exhaust i could hear board relay at time clicking erratic. Pulled off console inspected board and connectors all looked ok. Replay on board did rattle a bit. Tech sheet put unit into diagnostics found F25 error says inlet themistor shorted, will only show error in diagnostic mode. Unit also heats in normal sense dry, however upon putting into time dry no heat, unit will continue to heat. Shut off unit for 10 mins with door open. Started again with no heat setting and unit would heat again. Tech sheet had me check P4 connector at pins 3 and 6. If between 5 and 15k ohms says to replace control if over 20k replace exhaust thermistor. Unit read 10k ohms checked 3x. Unit would need hi limit and new control. Gave estimate to Kendall he is going to contact to see if they want to repair. ; saved tckt"
REFRIGERATOR LG LFXC24726D/00 Def drain was plugged up cleaned drain and checks ok
WASHER MAYTAG MVWC565FW0 "Put unit into diagnostics, ran tests. No error codes. Put unit into a quick wash unit is filling and agitating, agitation plate is loose, need new replacement. Put unit into a drain and spin, unit shifts, tries to spin you can hear a stripping noise, retries a couple of times and quits. Splutch teeth ok, but needs new gear case, and will replace new along with. Ordering control for backup will return if not needed.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11116594 (cntrl-elec) and 1 W11161960 (agitator)"
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Freezer drawer not closing properly and gasket is torn DISP brd lights are out; ordrng 1 241778307 (gasket-refr door) and 1 242058230 (user interface) and 1 5303918726 (slide assembly) and 1 5303918727 (slide assembly)
REFRIGERATOR KITCHENAID WRV986FDEM01 Mullion strip not closing properly ; ordrng 1 W11122876 (rail-mulln)
REFRIGERATOR SAMSUNG RF28K9070SR/AA Unit needs repaired per ice maker bulletin ; ordrng 1 DA82-02649A (IMK SVC KIT)
REFRIGERATOR FRIGIDAIRE FFHT1425VV "Customer was sent replacement freezer door, installed new door, unit checks ok."
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed new hinge and adjusted the door and needs lower hinge; ordrng 1 DA97-13793A (HINGE)
DRYER LG DLEX3700W "Installed new main control and user interface, unit is heating properly."
REFRIGERATOR KENMORE 10641169310 kitchen 5 yrsWater valve are opening intermittently ; ordrng 1 w10238100 (inlet valve) and 1 w10341320 (inlet valve)
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser assembly, unit checks ok."
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Installed new icemaker kit, unit checks ok."
WASHER LG WT5070CW "Found unit will not power on, needs new main control. Customer does not want to repair."
WALL OVEN KITCHEN AID GBS307PRS01 "Found thermal overload open, installed new overload, unit checks ok."
REFRIGERATOR FRIGIDAIRE FFTR2021TW1 "Found both door gaskets split, not sealing properly, installed new gaskets, unit checks ok."
DRYER SAMSUNG DV231AEW/XAA "Unit will not start. Found broken belt. Recommend upgraded idler pulley and new drive belt. Dryer is running ok.; used 1 6602-001655 (DRYER BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
REFRIGERATOR KITCHENAID KRMF706EBS01 Fresh food evaporator freezing over. Found def thermistor out of position and clip broken. Replaced fan/sensor assembly. Removed icemaker to ensure no frost build up. Unit checks ok.2 yrs old in kitchen
DRYER WHIRLPOOL WED95HEDW0 Unit will not start. Found open thermal fuse. Replaced fuse. Unit heating properly. Recommend vent cleaning. If not cleaned any fuse fails. Customer is responsible ; used 1 3392519 (FUSE) from stock
DISHWASHER KITCHEN AID KUDC10FXSS5 Top rack falling out. Rack stops broken. Installed rack stops
MICROWAVE SAMSUNG MC12J8035CT Installed new mag tube. Unit is heating properly
REFRIGERATOR KITCHEN AID KRFC704FBS01 Unit leaking water from icemaker. Found icemaker stuck sideways and water pouring from tray with frozen chunk attached. Thawed unit out removed all water. Test ran through diagnostics several times. Unit is not leaking and not overfilling. All tests come back ok.
REFRIGERATOR FRIGIDAIRE LFSS2312TP0 Customer had frost build up in the freezer section. Found the gasket was not seated well. Reseated the gasket.
DRYER SAMSUNG DV42H5200EP/A3 Unit making screeching sound and drum is thumping. Need new roller and idler pulley.302.11 301wkgm Whitney ; ordrng 1 DC93-00634A (IDLER PULLEY ) and 2 DC97-16782A (SUPPORT)s
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Installed new refrigerator sensor and evaporator with evaporator motor cover
REFRIGERATOR GE TBX18ZRBR Different complaint since last out. Customer states that the compressor will not shut off and that the light always stays on. Door switch is working but the look is not hitting the switch. Spoke to Cbbonna at AHSUnit is being exchangedUnit is over 20 yrs in kitchen
COOKTOP GE PB975SM2SS Glass top is shattered from the M/W dropping of it. Spoke to Tamnikquaa at AHS they are not repairing.
RANGE WHIRLPOOL GY397LXUQ04 Only half of the buttons work on the console. Customer needs new console assy. Spoke to customer and she is going to think about the repair. Tech advised her that the service call fee was good for 30 days. If she wants repaired to call and we will pre order the part and have with us on return.
REFRIGERATOR FRIGIDAIRE LFSS2312TF2 Customer complaint is that the the ice container was leaning against the right wall. Adjust the bracket. Cycled ice in cube and crush.
WASHER MAYTAG MVWX655DW1 Customer states that the wash is tearing her clothes. Customer did show tech articles of clothing and towels. Tech took his hand and felt all around the unit inside and did not feel any burrs. Tech felt and inspect the tub several times. Tech did also check the dryer and did not find anything. Calibrated the machine as well. Customer is going to call lowes for a second option.
WASHER MAYTAG MAV8557AWW Customer states that the unit kept filling up . While checking out the washer tech put the unit into spin drain and could hear the transmission was out. Did take cover off the thrust bearing and did show customer oil was in the cap;. did show the customer that the transmission was out. Customer is not going to repair
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed new icemaker wire harness kit cycled unit test OK
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Customer states that the unit is not making any ice. Found that the freezer is not going into defrost mode. Customer has to unplug 2 days prior ; rqstng P&A on 1 WPW10807590 (CONTROL BOARD) and 1 WPW11032800 (FAN WITH BI-METAL) and 1 WPWP12729128 (HEATER)
DISHWASHER FRIGIDAIRE LFID2426TF2A Installed all provided parts and ran to test. All functions work as they should. All ok.
WASHER GE GTW680BSJ6WS Last out customer installed new recirculating hose. Hose just slides into the top tub ring and onto the pump. Clamp was on and tip was in the tub ring. Load test the unit and found a crack in the tub. ; ordrng 1 1111 (OUTER TUB)
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival found sump full of water. Cancelled cycle to force drain and unit would not drain. Pump has voltage to it but isn’t moving water. Installed new pump from stock and ran to test. All ok. ; used 1 A00126401 (DRAIN PUMP) from stock