Local Reviews
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Andra - West Liberty, OH
Great service!
Dependable service
Kevin - Clayton, OH
We’ve used Authorized for services for many years. They show up quickly and are dependable.
Very pricey for the work that was completed.
Robin - Clayton, OH
The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.
Response from Authorized Service:
Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!
Awesome Service!!!
Scott - Xenia, OH
We had a dishwasher that had a broken part. The repair man called me first and then showed up on time and fixed the problem within 20 to 30 minutes. He did an awesome job and was very kind and courteous. I would highly recommend using this company again!!
Excellent service!
Patricia - Springboro, OH
Knew what problem was immediately and took care of it very fast.
Problem still persists
Evelyn - Jamestown, OH
We like Kevin and he is very personable and goes above and beyond to help rectify the problem with our refrigerator. Unfortunately, the problem with water and ice behind the deli drawer still persists. I will call Lowe’s warranty again.
Prompt service and professional.
Larry - West Milton, OH
My service was ordered, confirmed back to me and on the appointment day I received a call the service person was on his way. The serviceman asked me about the problem and assured me he would take care of. He did an overall review and determined the problem and made repair. I was very satisfied with his work and his knowledgeable manner.
Great company
Diane - Dayton, OH
Very reliable and dependable.
Best experience thus far
Connie - Xenia, OH
Not only is it a crazy time with uncertainty with the economic crisis in the pandemic of Corona Palma then my four frigerator has been giving me problems and since 2017 pretty much since we bought it we've had the repairman out here six times and this time he decided to change the most expensive parts. This was the best experience I've ever had this guy was awesome on time super friendly and change demon the extra part on my ice maker with the parts he had on his van. It's Times Like These that Americans need to pull together and I appreciate the service I received from authorized service even though my refrigerator has been a pain in my butt this was a great experience thank you I'll throw a service inand thank you Kevin you were a pleasure.
Ward
Howard - Dayton, OH
Great service
Paulette - Greenville, OH
Awesome service very friendly and answered all my questions
Great
Kenneth - Lakeview, OH
Awesome I called and talked to Jane and told her he's an asset to your company
Very good, thanks
Roberta - Troy, OH
replaced boot seal on clothes washer
Randy - Greenville, OH
Refrigerator service
Marylee - Dayton, OH
Lori
Lori - Clayton, OH
Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.
Knows what he is doing
David - Troy, OH
He fixed our problem with our washer, explained exactly what was wrong. Great personality, would be happy to have him back, if we have problems in the future.
Steve is very professional and thorough.
Shelley - Urbana, OH
Was very satisfied
James - Arcanum, OH
Great service
JR - West Chester Township, OH
Great service.
Bernard - Dayton, OH
Richard
Richard - Greenville, OH
Great job
Great service, fast work!
Gary - New Lebanon, OH
Shawn came out and looked at 2 things for me. My oven didn’t need serviced as I first thought, but my dishwasher did. Shawn explained the problem to me, ordered the parts and was back again to fix it soon thereafter! He got the job done in a timely manner and was very thorough. Thanks again!
Technician was very professional and knowledgeable
Sherri - Dayton, OH
Rich
Rich - Englewood, OH
Very professional would recommend him anytime
thanks
Jim - Urbana, OH
good
Satisfied customer
Olga - Beavercreek, OH
Quick, reliable and professional
Great service
David - Dayton, OH
We’ve had the same gentleman before for service, always professional.
Ron
Ronald - Springfield, OH
Steve has been to my home twice over last several months resolving two different issues. Steve is both courteous and takes pride in his job! True professional...
Excellent service
Joy - Troy, OH
Steve figured out the dryers issue and did the necessary repairs. Very nice and responsible guy.
Great service
June - Tipp City, OH
Steve was good workvery knowledgeable and through process of elimination found the simple problem, which was not the dish washer at all.
Great service
Lexis - Xenia, OH
excellent service
Gene - Tipp City, OH
Steve came out to repair our refrigerator and washer. He did so effieciently and professionally.
Great service.
Donald - Washington Township, OH
Steve was excellent.
Refrigerator Seal
Jeannette - Bellbrook, OH
Tim did a great job but even before the scheduled appointment to fix the seal on our refrigerator, he called and asked questions about the piece. As a result, he was able to make sure he had the correct piece with him to fix the problem avoiding ordering the part and scheduling a second appointment! That’s great customer service! Thank you!
Kathy Graham
John - Greenville, OH
Great and prompt
Andy - Brookville, OH
Fixed range in very short time knew what was wrong right away
Great
Roger - Tipp City, OH
I was well pleased with the service. Very professional, would recommend them very highly for service work.
Mrs
Janet - Huber Heights, OH
Excellent service!
Great service!
James - Dayton, OH
Brad was knowledgeable, prompt and professional. He provided steps to avoid future problems.
VERY pleased
Robert - Fairborn, OH
What thrilled me was during the initial call I provided the young lady with a model and serial number plus my opinion of what failed. The tech actually showed up with that part which fixed it. I wasn’t stuck with a disassembled convection oven while he went part shopping. Yes I would hire them again.
Great Job
Providence - Moraine, OH
Tim was nice and professional. He determined what the issue was with our microwave, told me he could fix it because the parts were on his truck, gave me a price that was good and it was fixed within 15 minutes after that.
Great
Richard - West Chester Township, OH
Vary good, he knows what he is doing. Went right to the problem, 5 to 7 minutes he was done. He was very professional. Than you
Service
Anderson - Dayton, OH
I want Shawn out on every appliance service call
Refrigerator repair
Customer - Dayton, OH
The technician left dirty handprints on both outside of refrigerator and inside freezer.
Very knowledgeable and friendly.
William - Dayton, OH
The lady that took my call had VERY POOR people skills, hard to understand!
Great
Sharon - Dayton, OH
He is very good and helpful fixed my problem and told me just how to use it
Fridge repair
Bill - Tipp City, OH
Excellent service
Quick and easy service
Matthew - Fairborn, OH
Good Service
MR - Fairborn, OH
Came out the day after the part came it to repair dishwasher. Good service.
Great Service...
Marcia - Dayton, OH
I had excellent service and will use your company again...Thank you...
Great
Dave - Springfield, OH
Very helpful and would highly recommend
Great technician
Danielle - Dayton, OH
Steve took his Tim and explained everything!
Wonderful
Victoria - Trotwood, OH
Great service
Ron - Versailles, OH
Dishwasher was broke no power.
Great service
Bob - Mechanicsburg, OH
Great service! Awesome job. Very friendly.
He was a very nice man and very polite. The nice man fixed nothing.
Brenda - Fairborn, OH
Nice men fixed nothing fixed. The burner is not fixed and now another one is not working. The dishwasher after it was “fixed” with a dish load of dishes is still not working.
Response from Authorized Service:
I apologize you are still having an issue with your appliances. I know we have you back on our schedule so we can get the issues resolved! Please feel free to call our office during the service process if you have additional questions! 937-252-3200, ext 106. Please ask for Robbin. Thank you!!
So far so good
Lora - Springfield, OH
professional service
Michael - Troy, OH
the technician was knowledgeable and courteous.
Great service
Nancy - Dayton, OH
Samsung Stove Repair
Kim - Springboro, OH
Communication was good. Tech was friendly and efficient.
Good
Kathy - Spring Valley, OH
Great job!
Rebecca - Dayton, OH
Shawn did a quick job of taking care of my dryer, explaining what needed to be replaced. He was very kind and courteous, and I greatly appreciate the work he did.
very polite
Phil - Bellefontaine, OH
Service great price great
Mike - Middletown, OH
We g We get great service
Great
Gary - Dayton, OH
Very good at what he does
Great service
Ken - Dayton, OH
Tim came right on time.He quickly identified the problem with my dishwasher in less than 10 minutes and had the part on order. He returned several days later with the part,that had to be specially built, and installed it...tested the unit and was out in 10 minutes again. Great job Tim!
Kathy
John - Greenville, OH
Refridgerator repair
Stana - Belle Center, OH
Excellent service! Neat appearance, on time and had to work a long time to find the problem. Once found it was quickly fixed and put back together.
Very helpful
Pontia - Springfield, OH
Brad worked with my time availability & I greatly appreciated that. Friendly and knowledgeable.
Great
Cynthia - Dayton, OH
Excellent service I would highly recommend you service to everyone. Thank-you again
Dish Washer repair
Carlos - Springboro, OH
Was early(great), provided outstanding service
Mary Ciesa
Mary - Kettering, OH
Great
James - Union City, OH
Very good and profesional
Patty
Patricia - Beavercreek, OH
He was great. Called on Friday and my frig was fixed by Wednesday
Steve is awesome. We have enjoyed working with him and would welcome him back anytime.
Barbara - Springboro, OH
Barb
Barbara - Dayton, OH
Stephen
Sumner - Springfield, OH
Very pleased with Brad's service and demeanor. Thank you
Customer
Amy - Springfield, OH
Service Tech was excellent!!!!!
Excellent Service
Matthew - Bellefontaine, OH
Courteous and thorough service. Great communication! Very prompt!
Colleen
Mike - Dayton, OH
Service technician review
Brandy - Verona, OH
Shawn was awesome
top notch service, reasonable price
Mike - Dayton, OH
called on Friday, set appt. for Monday, tech was on time. Steve was very personable, wasted no time, finished job right away. very willing to answer questions. checked washer afterwards for water leaks, ran cycle, all good.
Great service
Lance - Dayton, OH
Tim went above and beyond to help us out to complete our job in time for our closing of our house.
Great Service
Vickie - Huber Heights, OH
Brad was very professional, and informative
Review
Xia - Tipp City, OH
very good service
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Great Service
Lisa - Urbana, OH
Steve was great! Knowledgeable of the problem and how to fix my refrigerator ice maker. I would definitely call him again!
Great service
Harriet - Xenia, OH
On time, polite, clean and efficient
Knowledgeable and helpful
Jeffrey - Middletown, OH
Very knowledgeable about our refrigerator...fixed the problem and gave us tips for future
Excellent
Megan - Dayton, OH
He was quick and professional!!!
thanks
Lemon - Urbana, OH
hood
Fred
Fred - Troy, OH
Super experience. Helpful, knowledgeable, and efficient.
Quick Service
Michael - Dayton, OH
The repair person, Tim, called ahead and was here promptly. He explained everything well and performed the fix he recommended efficiently. He also asked about our other Thermador appliances. Very helpful.
Great Service
Bill - Dayton, OH
Oven fixed.
He did well
Peter - Dayton, OH
Work done right eventually
Paul - Fairborn, OH
Missed initial diagnosis caused delay in getting the right parts then wrong parts were ordered after correct diagnosis. Tech was friendly and did the job quickly but it took a week or so longer than it needed to.
Na
Doug - Dayton, OH
Good
John - Dayton, OH
Steve
Chris - Lebanon, OH
Steve is always easy to deal with. I appreciate his honesty.
Leslie
Leslie - Kettering, OH
Great service
Ryan - Fairborn, OH
Service was great, thank you
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Good service.
Ronald - Springfield, OH
Did not get a receipt for the $100.00 service fee I paid to you. Otherwise service was very good.
Great communication
Cassie - Jamestown, OH
Brad communicated what time he would be here and got the work done very quickly. He was very friendly and professional
Great Service
Michael - Springfield, OH
Went the extra mile to get the job done right!!!
good
Jimmie - Englewood, OH
very nice young man
It was great service
Thomas - Tipp City, OH
I was very impressed. My Tech came prepared, resolved the problem and was a very nice person. I would recommend them to anyone.
Great
Patrick - West Liberty, OH
Dennis
Dennis - Liberty Township, OH
I was very happy with the service provided by Steve.
Fred
Fred - New Carlisle, OH
Efficient and professional. Very knowledgeable,
He was great
Tracy -
Exceptional Service
Suzy - Dayton, OH
Tim was able to quickly diagnose the issue and replace the parts in a very efficient manner. He had the parts on his truck so it was less than 20 minutes from start to finish. This will definitely be my "go to" repair service from now on.
Wonderful service, delightful guy!
Doug - Lebanon, OH
Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!
Work Completed - Outstanding
Richard - Fairborn, OH
Authorized Service provides Excellent troubleshooting/parts-replacement/repair/equipment training (for temp controls) and configuration adjustments ( 0 for freezer & 40 for refrigerator).
Refrigerator
Kyle - Rossburg, OH
Great service
Joyce - Liberty Township, OH
Great service
Greg - Vandalia, OH
Steve did a great job. Was on time and completed the repair to our complete satisfaction.
Great service. Prompt, knowledgable, friendly
George - Dayton, OH
Washer repair
Patricia - Dayton, OH
Great Service.
Ryan - Covington, OH
I didn’t mind this at all but, he did come to the back door instead of the front. For other people that may seam a little “unprofessional“. Like I said though, I am not upset about it.☺️
great service, reasonable price
Michele - Kettering, OH
Awesome
Gary - Greenville, OH
Good work, but might have call again
Great Service
Larry - Dayton, OH
The job was well done and well explained. The service man was very friendly and kind.
Great service, very efficient
Timothy - West Liberty, OH
Steve arrived as stated, was efficient and personable. He was quick in the repair, asked if there was anything else he could and left his card in case we had any issues.
Oven overheating - great diagnosis, problem sorted!
Carolyn - Dayton, OH
Excellent service
Craig - Xenia, OH
Frank
Frank - Middletown, OH
Great experience
great service!!
Diana - Dayton, OH
Awesome Service!
Cathie - Bellefontaine, OH
Quick to provide an appointment, and top notch customer service. I cannot say enough about how happy were are with this technician. Knowable, approachable and everything I would expect from this experience.
Great
Sherry - Springfield, OH
The best help ever! Very kind and personable also completed the repair of my dryer quickly and efficiently. I would call him if I ever have an appliance problem again
Very good service from Brad
Bob - Springfield, OH
While Brad gave great service, my bill was $298. I understand the $84.50 service call but still a little over $200 was a little pricey for a part and 45 minutes of labor. Again, Brad did a great job and glad to have fixed.
great deal
Linda - Dayton, OH
He met all my needs
Great Service
Meredith - Middletown, OH
Resolved the problem
Ronald - Dayton, OH
Serviced the laundry washer and identified the source of flooding caused when using washer!
Great
Aaron - West Carrollton, OH
He was very pleasant and helpful
Great
Paulet - Dayton, OH
Very satisfied he knew what he was doing good job
Quick turnaround
Sarabeth - Springboro, OH
Collette
Collette - Centerville, OH
Great service
Great
Richard - Greenville, OH
Good service and washing machine is working fine
Great job by Steve!
George - Middletown, OH
Steve has serviced our appliances, always does a great job. Fixed our dryer quickly, and with no mess. Thank you!
Highly efficient
Charles - Liberty Township, OH
Steve got the job done quickly despite several interruptions from colleagues.
Everything Works Again
Richard - Dayton, OH
The maintenance was quick and effective. It was tested before he left and has been working fine since the repair was completed.
Very knowledgeable and confident serviceman.
Burt - Dayton, OH
We are grateful for the service. We could wish it was not so expensive Shawan was excellent
Awesome service
Ryan - Dayton, OH
Tim was quick and efficient, and a great attitude
Great job!
Patricia - Dayton, OH
Great service
Mark - Troy, OH
He came out at the prescribed time and did a very though job.
He was great
Terri - Troy, OH
Great
Diane - Greenville, OH
Great. Did a good job
Great
Renee - Dayton, OH
He was fantastic thank you
Excellent service every time
Joe - Greenville, OH
Kevin has fixed things for us before and is always on time, very professional and great to deal with!
Excellent service
Romond susan - Dayton, OH
Did a great job neatly. Very pleasant.
Great service
Terrill - Dayton, OH
If. It really fixed the problem this time.
Tim did a great job fixing the problem with my stove
Kevin - Dayton, OH
Tim was here within an hour of my call. I was very happy with that. Great service.
Fantastic Service
S - Dayton, OH
Great service experience
Springboro customer - Springboro, OH
Service repairman is GREAT!
Mark - Jamestown, OH
Brad has worked on our appliances several times and he is always so good. He's friendly, helpful and very efficient. We will continue to use his company because of him.
Great Job
Michael - Dayton, OH
Good service
Roger - Dayton, OH
Great job
Greg - West Alexandria, OH
Great job didn’t take a minute don’t feel like I should have been charged a 50.00 a hour when it took a minute to fix a ice door no problem with service charge
Great service
Donna - Clayton, OH
Dependable
Great Service!
Robert - Washington Township, OH
Tim was the best.
John
John - Liberty Township, OH
Steve has been & was amazing again. He is a true professional.
Great service and quick to see.
KetteringDN - Kettering, OH
They were very nice, the service was great and the technician was awesome.
Great service
Randall - Cedarville, OH
Great
Kathy - Dayton, OH
He was polite did a great job at fixing it I would rate his performance at a 10 he was excellent
good service
Dotty - Dayton, OH
Excellent service!
Barbara - Miamisburg, OH
Great Service
Yvonne - Dayton, OH
He was very professional, kind and was very focused on his job.
Fast service
Carol - Greenville, OH
Kevin was very thorough explaining things to me. However the squeaking sound occurred again when the washer is loaded. Thanks for a really nice representative of your company.
Westy
Kathy - Minster, OH
Kevin was terrific! Resolved the problem quickly!
Bill Evans
William - Englewood, OH
Good job!
Great service
Ed - Springfield, OH
service technician was excellent
Lisa
Lisa - Englewood, OH
Great
good service
Bobby - Dayton, OH
Excellent service, quick work
Anthony - Liberty Township, OH
Steve was going to be in my neighborhood that morning so called and moved my time to earlier. He was in and out in less than 30 minutes.
Susan
Susan - Dayton, OH
Thumbs up!
Steve - Dayton, OH
Very knowledgeable about all appliances. Extremely friendly. Great experience.
Great
Doris - Middletown, OH
He fixed it and did a great job
Great Service!
Linda - Troy, OH
Our product was under warranty, so there was no charge. Steve was there early and was very efficient! He was able to take care of the problem and I was really pleased!
good service
Larry - Dayton, OH
Did a good job and answered all my questions
My refrigerator systems go!
Lynn - Xenia, OH
Great think ahead derive and customer education.
Great Service
Donald - Springfield, OH
Great Service
Chris - New Weston, OH
Kevin was very respectful and thorough with his work. Thanks
Good customer service
Pamela - Springfield, OH
We had problems with the flames on our gas stove. Gas company said to contact repairman. We did that, and it wasn't an issue with the stove. Brad was very professional and did extra trouble shooting to make it wasn't the stove.
Great Service
David - Mason, OH
We have had Steve on several occasions. He is patient, friendly and always thorough.
Great
James - Dayton, OH
Good job & courteous
Dryer repair
Bridget - Greenville, OH
Customer service and repair handled in a professional manner. Repair completed under an extended warranty contract & dryer working like new.
Oven Repair/Service
Frederick - Centerville, OH
Exemplary care and service. And Steve has an outstanding personality.
Great service
Gary - Dayton, OH
Excellent, professional and on time service.
He was great
Terri - North Lewisburg, OH
Great Service
Terrill - Dayton, OH
Was pleased with every part of the repair.
great service.
John - Ansonia, OH
was very throughy.
Great service! Brad is very personable and easy to work with ,
Charles - Beavercreek, OH
Efficient and professional
Rita - Xenia, OH
Brad called before to let me know his ETA and was there when he stated he would be. He diagnosed the issue quickly and called to inform me of the issue and cost to repair and completed the repair quickly and checked to make sure the repair fixed the problem. He has been to my house to fix another problem with the same appliance and was also quick and efficient!
Quick service
James - Vandalia, OH
He came in and got my dryer up and running quickly.
Amazing service and 110% Satisfaction
Lauree - Troy, OH
Steve was the epitome of customer service. He was knowledgeable, friendly, and made sure everything was cleaned up and back in the correct space. I will recommend him and Authorized to all my family and friends. Thank you!
Sharon
Sharon - Liberty Township, OH
Great service. Quick.
Great Service, came the next day after I called!
Brittany - Urbana, OH
Washer Repair
Brenda - Dayton, OH
Great service. Washer was repaired on the initial visit.
Brad A.
REFRIGERATOR AMANA SXD22S2L "Found fill line for icemaker frozen, thawed line, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LFTR1821TF3 No repair.
Tim R.
RANGE GE JGBP80MEV4BC Unit needs new control due to no power to ignitor. Unit is 30 years old in the kitchen. Parts are NLA.; rqstng P&A on 1 WB12K19(NLA) (CLOCK)
Steve M.
REFRIGERATOR SAMSUNG RF323TEDBSR/AA Unit has frost coming out of the vents. Fan not working and defrost error. Recommend new PCB and temp sensor. New cover will be needed along with frost leak kit; ordrng 1 DA32-10104N (temp sensor) and 1 DA82-01415A (LEAK FROST KIT) and 1 DA94-02680A (MAIN BOARD) and 1 DA97-12608A (EVAP COVER)
Steve M.
WASHER GE GUD27ESSJ0WW Pulley assembly cam broke; ordrd 1 WH01X10608 (washer PULLEY assembly)
Steve G.
REFRIGERATOR GE GFSS6KKYESS "Customer not getting ice out of dispenser, and ice build up on back wall.Also found a bottle of ice on the back wall of the refrigerator section that is due to a break in the insulation and a line is pushing up against the back liner; ordrd 1 WR29X10098 (ice bucket asm ge)"
Steve G.
DISHWASHER SAMSUNG DW7933LRABB/AA Unit fills up and then drains. Customer need a flow sensor and case brake; ordrd 1 DD94-01005A (CASE BRAKE) and 1 DD94-01006A (FLOW SENSOR )
Steve G.
DISHWASHER SAMSUNG DW80K505UW/AA 03 Installed new soap dispenser and ordered wrong spray arm. ; ordrng 1 DD82-01319B (MIDDLE SPRAY ARM. )
Steve G.
RANGE LG LSE4613BD/00 Customer unit is not getting up to temp. Found the convection fan motor was out and element. ; ordrng 1 eau62343001 (CONVECTION MOTOR) and 1 mee62865003 (CONVECTION ELEMENT)
Shawn H.
RANGE MAYTAG MGR8674AS1 Upon arrival found both front burners wont ignite. Removed caps and left front striker is missing and right front has dropped down. Inspected and found clip that holds striker to burner head is rusted and gone. This allowed the striker to drop. Reinstalled to test. When striker is properly placed it ignites fine. Unit needs two front burner heads. ; ordrng 2 W10515455 (burnr-head)s
Shawn H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Upon arrival customer stated that gasket came out of tub and wont stay. Found gasket torn on bottom right. Reinstalled seal but ribs are torn so it wont stay put. Checked sump for debris, some scale build up but no debris. Wash arms are blocked with scale build up and arent moving enough water. Ran unit in diagnostics to test and check for errors. No errors and unit ran fine through test. Customer is using cascade pods, and jet dry rinse aid. Rinse aid was set to highest level. Lowered to mid range. Excess rinse aid can leave a slimy feel to the dishes. Advised customer to clean unit with vinegar to rid unit of scale. Unit needs wash arms and gasket. ; ordrng 1 W10317197 (spray arm) and 1 W10319027 (spray arm) and 1 W10524469 (tub gasket)"
Shawn H.
WASHER LG WT7600HKA Unit is 3 years old. Upon arrival found agitator free from transmission. Bolt did not come loose. Shaft of transmission sheared off. Ran unit in test mode. Unit functions as it should. Not sensing properly because the agitator is loose. Unit needs transmission. Please mail out invoice. ; ordrng 1 AEN73131403 (TRANSMISSION W/CLUTCH )
Shawn H.
REFRIGERATOR KENMORE 106.5002321 "Gasket is seating well on the door frame. Gasket is torn at top right corner. Its allowing air in behind the gasket. No signs of cracks in liner. Unit needs another gasket and a small amount of silicone to help keep gasket in place. Need to have parts installed before the 20th. New tenants are moving in to unit the 23rd. ; ordrng 1 2159082 (gasket,door fzr (PW))"
Shaun S.
DISHWASHER FRIGIDAIRE FFBD2406NB6A "Upon arrival found that unit has multiple issue with it needs spray arms replaced, gasket, door springs Unit is Black in color located in kitchen 10-12 years ; ordrng 2 154430501 (spring,door)s and 1 5304500204 (gasket) and 1 5304506740 (spray arm) and 1 5304517203 (SPRAY ARM)"
Shaun S.
WASHER MAYTAG MVWX700XL2 "Upon arrival found that unit is in need of a new hub drive and new GEARCASE, hub teeth worn out and GEARCASE bearing is blown ; ordrng 1 W10324651 (hub) and 1 W11132267 (gearcase)"
Shaun S.
WASHER SAMSUNG WF448AAP/XAA "Upon arrival and disassembling unit tech found excessive black mold inside of soap disp and also found black mold forming along top of the door gasket,explained to customer both need also replaced for health concern reasons. Please reschedule for a morning call and allow 2hrs for repair; ordrng 1 BELLOW and 1 SOAPDISPHOUSING, states that autho needed"
Shaun S.
DISHWASHER WHIRLPOOL GU2300XTVS3 "Upon arrival found that unit will not power up, customer had electrician out to home and had breaker, switch, and junction box all checked for correct power and there was proper voltage in all spots, tech to reorder main control for unit ; ordrng 1 W10285179 (cntrl-elec)"
Shaun S.
REFRIGERATOR FRIGIDAIRE LGUB2642LF2 Upon arrival found that unit has a SY EF error code which is for a bad evap fan motor that will need to be replaced ; ordrng 1 241509402 (motor)
Shaun S.
REFRIGERATOR WHIRLPOOL GSF26C4EXW00 "Upon arrival found that unit was leaking water from fill valve on back of fridge, customer already had unit pulled out from wall, when tech arrived found scuff marks on floor and took pics of them noting that was not done by technician, customer calling 2-10 to get order sent for valve replaced ; ordrng 1 INLETWATERVALVE"
Kevin S.
WASHER ELECTROLUX EFLS617SIW "Customer issues with fabric softener not dispensing also E11 errors. Noted cleaned and checked dispenser tray ok; rqstng P&A on 1 5304506505 (DISPENSER ASSEMBLY WITH VALVE)"
Kevin M.
REFRIGERATOR SAMSUNG RF263AEWP/XAA 10+ yrs kitchen error code shows it needs fresh food fan assembly and defrost sensor; ordrng 1 FFDEFSENCOR (FF DEF SENCOR) and 1 FFFANASSY (FF FAN ASSY)
Brad A.
DRYER SAMSUNG DVE50R5200W/A3 "Found user interface and main control not communicating properly, ordered control and user interface, located in the laundry room, manufactured 3/2019.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL) and 1 UNKNOWN (USER INTERFACE)"
Tim R.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced wash motor and tested. Checks ok
Tim R.
WASHER SAMSUNG WA56H9000AP/A2 Checked unit over found that the unit had a broken lid. Needs new glass. Wants to talk with husband due to cost.
Steve G.
RANGE - GAS GENERAL ELECTRIC JGS760SEL4SS Installed new igniters harness assembly and bracket test OK
Steve G.
WASHER LG WT7200CW No repair
Steve G.
RANGE FRIGIDAIRE Fgfl87dce Installed new bag igniter cycle test OK
Shawn H.
REFRIGERATOR WHIRLPOOL KRFC704FBS00 "Thawed evaporator, installed evaporator cover and main control. Ran unit to test. All ok. Unit is cooling as it should. No more noise from the fan."
Tim R.
DISHWASHER KITCHEN AID KUDC10FXSS5 Installed link assembly for door. checks ok
Tim R.
REFRIGERATOR WHIRLPOOL WRS576FIDB01 Icemaker wasnt installed correctly. Installed and tested checks ok. If it acts up again will need new icemaker.
Tim R.
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced cover and adjusted thermistor. Customer de thawed frost build up on evaporator. Checks ok
Kevin S.
WASHER GE GFW850SSN0WW "Customer claims unit was running in middle of night one evening. Unit is located in basement, has wifi. Customer does use the wifi to check on finished loads. Inspected unit the ui is touch capacitance type. These can be very fickle, but i checked power and pause, all function buttons to right and jog dial appeared ok. I know customer at times had trouble responding to her to finger. Ran unit in a rinse and spin, unit filled, agitated and drained ok. Did not notice any leaking water valve or anything. Told customer turn wifi off when not using or consult manual on securing, idk but shows up as unsecured connection. Also suggested locking control panel when not in use. Unit checks ok."
Tim R.
DISHWASHER GE GDT580SMF6ES Checked unit over found that the unit wasnt draining the water properly. Cleared drain pump and unit drained fine. If it acts up again will need new drain pump. Quoted her for pump.
Kevin S.
APPLIANCE ELECTROLUX EIMED60LT4 "Customer claimed unit locked up on a first load over the weekend. Had to,cancel and power off. Said the drum would not turn by hand. Customer had later used unit and ran several loads without issue. Today during inspection found unit tumbling and heating ok, inspected belt and idler ok. No abnormal noises, checked blower wheel housing ok, ran for several minutes. Did pull up diagnostics, there was an E52 error for a motor fault code due to excessive load. No other fault codes detected in system history, however there are multiple motor error codes if there was an issue. "
Tim R.
RESIDENTIAL REFR FRIGIDAIRE FFSS2614QE6A Replaced parts listed. Checks ok
Brad A.
RANGE LG LRE3194ST/01 "Installed new glass top, unit checks ok."
Tim R.
DRYER GE GTX22EACK0WW Adjusted blower housing. Checks OK
Steve M.
DISHWASHER WHIRLPOOL WDT720PADM2 Unit is not washing properly due to a lot of foreign debris floating around inside the dishwasher causing spray arms to get clogged up. Recommend the customer purchased new spray arms
Tim R.
RANGE KENMORE 790.9700321 "Checked unit over found that the control board they sent wasnt the correct part. The part number we have is correct but the part isnt remotely close to what is needed. Unit is 10-12 years old in the kitchen. ..; rqstng P&A on 1 316577094(NLA) (clock/timer), states that autho needed"
Tim R.
WASHER MAYTAG MODEL TAG GONE....8/ "Unit is over filling with water and leaking out onto the ground. Unit needs a new pressure switch. The model and serial is missing. Unit is about 15 to 20 years old in the laundry room; rqstng P&A on 1 #### (PRESSURE SWITCH), states that autho needed"
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF3 Cabinet/hinge area have been damaged. Can not adjust Right hand door not sealing to cabinet causing excess moisture to build in the supply duct from FF to FZ section. Frost is building and melting. FF section hi temp. Freezer liner cracked called Robert. 83906170. na.technicalhelp@electrolux.com sent pics
Tim R.
WASHER MAYTAG MVWB865GW0 "Needs inner basket, transmission, agitator, due to noise in spin and agitation. Additional labor due to being a transmission job.; rqstng P&A on 1 W10811956 (GEAR CASE) and 1 W10811960 (spin basket) and 1 W11161960 (agitator), states that autho needed"
Tim R.
DISHWASHER GENERAL ELECTRIC DDT595SSJ2SS Checked unit over found shorted control and user interface.; ordrng 1 WD21X23461 (kit svc ui top logic) and 1 WD21X24901 (CONTROL)
Tim R.
DISHWASHER BOSCH SHEM3AY56N/01 "Customer says unit still wont drain. Im ordering a new main control for unit and drain pump.; rqstng P&A on 1 #### (DRAIN PUMP) and 1 ##### (CONTROL), states that autho needed"
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSR March 18 manufactured. Needs icemaker service kit. Getting PC CH error and icemaker frosting over; ordrng 1 DA82-02671A (IMK SVC KIT)
Steve G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states that the unit stop making ice. Durning the time of the service call the bin was full.
Steve G.
DRYER WHIRLPOOL WED8000DW3 "Customer had another company out a week ago, and oil the idler pulley. That did not last. Installed new idler pulley. Cycled ; used 1 W10837240 (BRACKET) from stock"
Steve M.
DRYER SPEED QUEEN ADE4BRGS171TW01 Main harness to heater assembly is burn and melted. Too much of harness is damaged to repair. Need harness ; ordrd 1 D513660 (HARNESS)
Steve M.
REFRIGERATOR BO SAMSUNG RF25HMEDBBC/AA Icemaker is completely frozen over. No work has ever been done to this unit. Recommend icemaker service kit; rqstng P&A on 1 DA82-02695A (IMK SVC KIT)
Steve G.
DISHWASHER FRIGIDAIRE FBD2400KB12B Lower spray arm fell off and melted on heater its all new spray arm cycle test OK
Steve M.
WASHER GENERAL ELECTRIC GTW750CSLOWS Needs main control; ordrd 1 WH22X29348 (CONTROL)
Steve G.
DISHWASHER LG LDF5545ST Customer states that the unit stops in mid cycle; ; ordrng 1 1111 (COMPLETE CONSOLE ASSY WITH BOARD. S/S)
Steve G.
DRYER MAYTAG MEDC465HW0 Door seal is falling off. Installed new seal. Test ok adv customer not to use the unit for 2 hrs.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 Lori- said reorder all the parts again. ; ordrng 1 241964707 (tube-water) and 1 242253002 (valve-water) and 1 243297609PW (ICE MAKER ) and 1 5304510307PW (BOARD)
Steve G.
REFRIGERATOR WHIRLPOOL WRT351SFYB00 Unit is not cooling. Found the evap motor and not turning and the bracket was broken. ; ordrng 1 W10850162 (BRACKET) and 1 W2315539 (MOTOR)
Shawn H.
REFRIGERATOR LG LSC23924ST/04 Installed new ice maker and forced cycle to test. Ice maker cycled fine and filled with water. All ok. Please mail out invoice.
Shawn H.
WASHER MAYTAG MVWC400XW0 "Upon arrival customer stated that unit flashed lid lock light and stopped cycle in the middle. Customer unplugged unit but it would not reset. Ran unit in diagnostics to test. F5E1 lid switch fault, F1E2 motor fault, F2E1 stuck button, F7E5 shifter fault codes present. Could not get lid lock to function in test mode but it is within spec per tech sheet. Without lid lock I could not test voltage output to shifter. Shifter is within spec per tech sheet. Unit needs main control. Customer is going out of town Saturday and wont be back until. Monday September 21st. Please mail out invoice. ; ordrng 1 W10393490 (cntrl-elec)"
Shawn H.
MICROWAVE GE JKP67G0J2BG Upon arrival found microwave with no lights or display. Removed control panel to inspect. Found fuse shorted open. Replaced fuse and ran to test. Unit is heating well. Ran several cycles to test. All ok. Ok per Tony. Called office to run cc. ; used 1 14QBP20CSB (20 AMP FUSE) from stock
Shawn H.
RANGE - ELECTRIC FRIGIDAIRE FEF352AUD "Unit is 17 years old in kitchen. Customer stated that the left front and right rear burners are inop. Found terminal block and element for the right rear shorted causing no operation. The left front burner isnt getting voltage to it. No loose connections. Found infinite switch shorted open. Unit needs burners, terminal block and switch. Tech picking up parts tomorrow and will return Friday to install. ; ordrng 1 316436001 (switch,infinite lrg) and 2 316442301 (element,lg)s and 2 318372211 (element-surface)s and 1 5303935058 (TERM BLOCK)"
Shawn H.
RANGE FRIGIDAIRE FPEF4085KFB Upon arrival found unit with power but no operation of touch pad. Pulled unit and found ribbon strip shorted causing no operation. Unit needs touchpad. Customer recently replaced main control. ; ordrng 1 318404115 (glass panel)
Shawn H.
WASHER AMANA NTW4516FW3 Upon arrival customer stated that unit leaks when it gets to the rinse portion of the cycle. Checked under unit for signs of leaks from drain hose or gearcase. No signs of leaks. Put unit into forced mode and filled and drained to see if house drain is clogged and over flowing. House drain is overflowing when unit drains. Advised customer to have drain cleaned by maintenance.
Shawn H.
REFRIGERATOR GE GTS18ABMDRWW Upon arrival found unit with frost cover the evaporator. Unit isnt defrosting. Thawed ice and found defrost thermostat shorted open. Replaced and ran to test. Unit is defrosting properly now. All ok. Ok per Tara. ; used 1 WR50X10068 (DEFROST THERMOSTAT) from stock
Shaun S.
REFRIGERATOR WHIRLPOOL WRS325FDAW01 Upon arrival found that led light assm in freezer is out and causing light in fridge not to fully illuminate ; ordrng 1 W10515058 (light)
Shaun S.
UPRIGHT / CHEST MIDEA MRU17F6AWW "Upon arrival found that unit giving a E6 error code, error code that is present and says it's a defrost sensor error, tech pulled cover and found that sensor is plugged in and seems to be working because unit is not froze up and cooling properly and has been for the last week customer has had unit, believe we have a communication error between board on front door and main board on back of unit ; ordrng 1 DISPLAYBOARDONDOOR and 1 MAINBOARDONBACKOFUNIT"
Shaun S.
DISHWASHER LG LDF5678BD "Removed and replaced door switch on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
DRYER - ELECTRIC SAMSUNG DV45H7000EW/A2 "Upon arrival found that roller wheel on front bulk head was bad causing noise issue on unit, removed and replaced roller, ran and tested, unit checks ok upon techs departure; used 1 DC97-16782A (ROLLER) from stock"
Kevin S.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Unit temps are 5F freezer and high 40s low 50s in frig. Unit is running and evap fan working. The damper assembly was shut closed not allowing cold air to enter. Used screwdriver to open. Needs new damper and control.; rqstng P&A on 1 W10503278 (control board) and 1 W10594330 (elect damper)
Kevin S.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA "Upon arrival temps read 45F in fresh food section and around 3F in freezer. Excess frost buildup behind fresh food assembly, fan not circulating. Had error codes 22C for evap fan and 25C Defrost error. Customer also has issue with ice maker compartment. Ordering parts per samsung bulletin.... customer ok estimate for repair, asking them to unplug unit 24hrs prior to coming out. Will check if issue with defrost circuit other than board and charge as needed. ; ordrng 1 DA82-02367A (GASKET AND CLIPS) and 1 DA92-00592A (PCB MAIN CONTROL) and 1 DA97-15217D (ICEMAKER) and 1 DA97-19898A (DRAIN TUBE)"
Brad A.
REFRIGERATOR BO SAMSUNG RF263BEAESG/AA "Found unit has a refrigerant leak, unit does not have a stepper valve, talked to Chris about transferring unit to Kevin Montgomery for repair. Ordered dye filter.; rqstng P&A on 1 UNKNOWN (DYE FILTER)"
Brad A.
REFRIGERATOR - S GENERAL ELECTRIC GFE26JSMAFSS "Found door switch not closing properly, ordered door switch.; ordrng 1 WR23X29170(TSDN) (fresh food door ligh)"
Kevin S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Ran unit with cups upright in each corner for top and bottom rack. Checked spray arms for blockages or cracks. Checked screen. Put unit into both quick wash and later normal wash. Unit filled, washed and drained with no leaks. Suspect they way unit was loaded, showed and talked to customer wife, father. Unit checks ok."
Kevin S.
DISHWASHER - BUI GENERAL ELECTRIC GDF640HGM2BB "Upon arrival customer had unit loaded and running. Opened the door checked water level, soap was dispensed and not on door, dishes were all wet. Unit appeared to be running just fine, good water pressure, had hot water. Checked both spray arms, appeared clean and no cracks. Unit appears to be draining properly, goes to nipple off drain pipe under sink and not garbage disposal. Recommended fastening up end little higher coming off plumbing make sure no back flow. Customer complaint about soap on dishes and or some food. Found rinse aid setting on lowest. Showed customer and turned to max, customer claims they use rinse aid. No complaints about heat, finishing cycles or draining... believe issue mainly with loading and use of rinse aid. Told customer to resort back to manual on loading and soap, rinse aid use. Also to use lemony shine at times in wash. Unit checks ok."
Brad A.
REFRIGERATOR KENMORE 106.5956999 "Found door switch not closing properly, connection at switch was loose, repaired connection. Unit is cooling properly."
Brad A.
WASHER SAMSUNG WF328AAW/XAA "Found bearings worn, the tub tore the bellow, unit needs new inner and outer tubs, and bellow replaced. Customer does not want to repair."
Tim R.
DISHWASHER KENMORE 63016304400 No repair.
Tim R.
DISHWASHER WHIRLPOOL GU940SCGB2 Checked unit over found that the unit had power going to the main control but no power feeding the display. Needs new main control. Part is NLA per DAP. Called and informed LL.
Tim R.
DISHWASHER SAMSUNG DMT800RHS/XAA Needs new drain pump due to broken impeller. Dishwasher cant come out due to flooring being too high. Customer wants to replace dishwasher. No repair.
Tim R.
RANGE FRIGIDAIRE LGEF3043KFR Ignitor wasnt lighting at all. Needs new ignitor. Unit isnt leaking gas double and triple checks no fumes when unit isnt in use. All top burners are burning evenly. Replaced ignitor and left oven heat up no gas smell at all. Customer wasnt running vent fan instructed her to run vent fan while using and not to open oven a lot. ; used 1 5303935066 (IGNITOR) from stock
Tim R.
MICROWAVE SAMSUNG SMH9207ST Checks unit over found that the unit would intermittently turn on the cooling fan even when not in use. Spoke with Jared from Samsung tech line and they said it could be a shorted component cause it to turn on or a potentially shorted wiring harness. Spoke with HBW and theyre gone talk with the customer about replacing unit.
Tim R.
WASHER LG WT1101CW Checked unit over found that the unit needs new suspension rods. Customer to decide on repair.
Steve M.
WALL OVEN FRIGIDAIRE FGEW3065KFB Found loose door hinge causing a loud noise while operating. Adjusted temp offset 20 degrees. Unit operating properly
Tim R.
REFRIGERATOR FRIGIDAIRE FRS3R3JW1 Installed new fill tube. Checks ok
Tim R.
RANGE GE JMS08BA No power coming to the unit. Needs electrician. Customer had unit completely torn apart when I arrived. Pictures attached. Told him we are not reassembling it.
Steve G.
REFRIGERATOR GE GFD28GYNCFS Customer got a new unit.
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Replaced main control due to the unit not heating and draining. Tested unit checks ok.
Steve G.
REFRIGERATOR GE GNE27JSMKFSS Install new main board and ice-maker
Tim R.
DRYER GE GTD42GASJ2WW Replaced belt checks ok
Tim R.
RANGE KITCHEN AID KSEB900ESS0 Unit giving f8e0 error. Shorted fan. Replaced fan. Checks ok
Tim R.
REFRIGERATOR BOSCH B26FT80SNS/01 Checks unit over found that the unit wasnt dispensing crushed ice. Removed icemaker and auger. Repaired wiring to solenoid. Checked freezer found that the drain was plugged up and ice build up around freezer fan. Cleared ice and drain. Adjusted temps due to them not reading correctly. Checks ok
Shaun S.
REFRIGERATOR WHIRLPOOL GSF26C4EXW00 "Upon arrival found that quick disconnect was loose causing water leak when imk filled, tech repaired issue cycled imk through, unit checks ok"
Steve M.
COOKTOP DACOR SGM466B Left front burner igniter Is missing causing the unit to continuously try and spark. Parts are no longer available. Bent over the igniter stem to hold it in place unit seems to be operating OK
Steve M.
REFRIGERATOR GE GNE25JSKLFSS Unit making strange noise periodically. Found freezer evaporator cover coming in contact with the cooling fan due to fan blade pushed out on motor shaft. Slid fan backwards unit is no longer causing noise
Steve M.
REFRIGERATOR SAMSUNG RF220NCTABC/AA Found frozen water fill tube in freezer section icemaker. Thawed unit out. Reset temps in freezer and fresh food. Unit operating properly. If icemaker stops again a new fill tube assembly will be needed.
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSR/AA Installed new drain tube and control board silicone around waterline unit checks OK
Steve M.
DISHWASHER GE GDT695SSJ0SS Installed new door latch and main computer. Dishwasher running OK
Kevin S.
WASHER WHIRLPOOL WFW8740DW1 "Changed parts, put unit into a quick wash and proceeded to drain a few times. Showed customer, unit checks ok."
Steve G.
RANGE HOOD GE PVX7300SJSS Installed new main control box.
Kevin S.
MICROWAVE GE JVM7195SK1SS "Replaced parts, tested unit with customer. Checks ok."
Steve G.
FREEZER FRIGIDAIRE LFFH17F3QWC Unit is not cooling. Install new control cycled unit test OK
Kevin M.
REFRIGERATOR KITCHEN AID KFCS22EVMS1 11 yrs + Kitchen Unit has internal refrigerant leak no noticeable leaks on coils or compressor unit is nonrepairable -
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2314QE9A Found seal for ice dispenser door had fallen out. Removed dispenser assembly and reinstalled seal. Dispenser is sealing well and all functions work as they should. Found door handles loose. Tightened handles. All ok. Please mail out invoice.
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Installed new freezer door gasket
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS23LH5DSS Upon arrival customer stated that unit makes ice but is very sluggish to produce. They have change the water filter out twice but this did not help. Ice maker made 2 trays worth of ice over the long weekend. Forced ice maker into cycle to test operation. Ice maker had ice in mold when cycle began. Ice maker is very very sluggish to cycle. Ice maker has a intermittent dead spot causing no ice production. Installed new ice maker and cycled to test. All ok. Advised customer ice bucket should be full in 36-48 hours and to dispose of first full bucket. ; used 1 241798224 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR SAMSUNG RS267LBBP/XAA Installed reservoir and checks ok
Shawn H.
DISHWASHER BOSCH SHE3AR76UC/26 Upon arrival found unit showing E25 error. Pump blocked or cover missing error. Removed screen and inspected sump. Cover is installed properly no signs of blockages. Removed pump from sump to inspect. Found glass wedged in impeller. Drain hose is clear from unit to sink. Forced unit into drain to see if pump is getting voltage and moving. Pump has correct voltage to it and impeller is moving. Reassembled and ran unit in express wash to test. Unit is drawing in as it should. All ok.
Shawn H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new main control and powered up unit to test. Unit is running and cooling as it should. Unit started cooling since last visit.
Shaun S.
DISHWASHER KENMORE 166.34 "Upon arrival found that unit has a suds issue, tech was able to clear most of suds from unit but instructed customer run a cleaning cycle on unit with cleaning agent, unit checks ok also gave customer info on replacing racks"
Brad A.
REFRIGERATOR SAMSUNG RFG297ABRS/XAA "Installed new water tank, unit checks ok."
Shaun S.
REFRIGERATOR FRIGIDAIRE LFHB2751TF7 "Upon arrival found that unit is in need of a imk replacement Tech removed and replaced imk on unit, ran and checked out"
Tim R.
MICROWAVE KITCHEN AID KMHS120ESS09 Replaced glass fuse and door switches. Checks ok; ordrng 2 W11187757(TS) (interlock)s
Tim R.
DISHWASHER ELECTROLUX n/a Unit giving and 11 error code indicating and issue with the drain. Unit wont go into drain cycle. Needs control and drain motor. Unit is 5-7 years old in the kitchen. Model partially missing. Attached pictures. ; rqstng P&A on 1 ### (CONTROL) and 1 #### (DRAIN MOTOR)
Shaun S.
REFRIGERATOR SAMSUNG RF28JBEDNSG/AA "Installed imk srv kit on unit, ran and checked out, unit checks ok upon techs departure"
Steve M.
DISHWASHER GENERAL ELECTRIC GDT695SMJ5ES Part is damage in box; saved tckt
Steve M.
RANGE - ELECTRIC GENERAL ELECTRIC JB256DM2WW Small cooktop elements not working.; ordrd 2 WB30X31058 (6 surface burner )s
Steve G.
REFRIGERATOR SAMSUNG RF263TEAESR/AA 07 Unit is not making ice. Did try hitting the reset button and unit did not move. Customer states that another company was out several months ago. ; ordrng 1 DA82-02714A (ICE MAKER UPGRADE KIT)
Steve G.
MICROWAVE GE JNM3163RJ3SS ; ordrng 1 WB26X10226 (motor ac synchronous)
Kevin S.
WASHER GE GFW850SPN0DG "Changed out door lock. Unit checks ok, showed customer, is doing laundry now."
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit is not making ice. ; rqstng P&A on 1 1111 (ICE CONTAINER. ) and 1 DA82-02673A (ICE MAKER UPGRADE KIT. )
Steve G.
DRYER - ELECTRIC LG DLEX3700W.ABWEEUS ";per customer the filter housing is broken. Per the pictures, tech pre order parts. ; ordrng 1 MCK49049101 (FILTER ;HOUSING. ) and 1 MEA49050001 (FILTER BACK)"
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Unit is not cooling and has ice build up behind the refrigerator section evap. Unit is not making ice. Tech found that the unit also has a restriction in the freezer section. I did advise the customer that the ice makers will not make unless its 7 degrees of lower. ; rqstng P&A on 1 1111 (DYE FILTER) and 1 W10608485 (evaporator) and 1 W11033168 (harns-wire)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LW good frost pattern started making ice adjusted the fan motor and checks ok please aim customer a receipt
Steve G.
MICROWAVE OVEN KITCHEN AID KEMC378KSS0 unit is not working. Customer had another appliance company out and they walked away and customer had electrician out . Getting power to the unit. Power to the board Unit needs main board. Part NL:A; rqstng P&A on 1 WP8302985 (MAIN BOARD)
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS6R5ESB4 Per customer said unit was already repaired by Sears
Shawn H.
DISHWASHER BOSCH SHP65T55UC/07 "Upon arrival customer stated that unit intermittently wont complete the cycle. Unit was stuck in automatic cycle when I first powered it up. It took several tries to reset the unit with the cancel button. Ran diagnostics to test. No error codes present. Unit stopped mid test and light flashed as if door was open. Checked and found door not fully closing due to cover plate being bent and binding up on door. Door pops open during cycle keeping it from completing. Also found door seal leaking from same issue. Unit needs plate, screws, and gasket. ; ordrng 4 423896 (screw)s and 1 494772 (sealing) and 1 744912 (COVER)"
Shawn H.
WASHER KENMORE 110.915501 "Unit is 26 years old in basement. Customer stated that unit will fill at times and wont other. Sometimes it will agitate sometimes it wont. Ran unit in normal cycle to test. Unit filled fine with cold and hot, water level is good, unit agitated fine, drained fine, rinsed fine, and spun out with no issue. Unit isnt stopping when lid is opened. Lid switch is shorted closed. Suspect switch wasnt closing or shorted open at times causing no fill no start. Authorization # 636JABL; rqstng P&A on 1 285671 (switch,lid)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FGHB2868TD1 "Upon arrival found condensation on top of freezer door and condensation around gaskets at bottom of doors. Gaskets are sealing well against the cabinet and mullion. Called Electrolux. Tech had me check ambient temp sensor, humidity sensor and for voltage to mullion. Both sensors are good and unit is sending voltage to mullion. Humidity sensors is reading a high humidity but room isnt humid. Ran mullion in forced mode to see if it will heat. Mullion isnt heating up. Unit needs mullion heater. Reference# 83903426; ordrng 1 242036302 (MULLION HEATER ) and 1 5304510307 (MAIN BOARD)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA Replaced wiring harness ice maker and water dispenser checks OK
Shaun S.
RANGE SAMSUNG NE59J7630SS "Upon arrival found that board that was sent was not part intended, tech needed display board and was sent relay board needs reordered ; ordrng 1 DE07-00129A (DISPLAY BOARD )"
Shaun S.
REFRIGERATOR SAMSUNG RF263TEAESG Unit needs new evap cover and lower imk installed on unit; ordrng 1 DA97-07603B and 1 DA97-12617A (COVER)
Brad A.
WASHER KENMORE 110.475126 "Found door lock not engaging, found connector loose, repaired connection. Unit is working properly."
Brad A.
REFRIGERATOR MAYTAG MFD2561HEQ "Found unit has a refrigerant leak, only half of the evaporator has frost pattern, needs a dye filter installed to checks for leak. Customer does not want to repair unit."
Kevin S.
WASHER HOTPOINT HTW240ASK5WS "Upon inspection, unit not allowing hot water side into unit. Removed hoses checked water supply ok. Check sticky NOTE!; ordrng 1 (DN)WH13X26534 (WATER VALVE)"
Brad A.
REFRIGERATOR FRIGIDAIRE LFSS2312TF4 "Found case of unit bulged out on freezer side in the middle of the door, this causes door seal to not hit the metal and seal properly, called Techline talked to John , they are going to replace the unit. File number- 83903058--Told customer that Frigidaire will contact them about replacement."
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDWW/AA Container not sealing properly auger not switching cube to crush & display lights are out; ordrng 1 DA97-12540G (AUGER) and 1 DA97-14424A (DISPLAY) and 1 DA97-14474C (CONTAINER )
Kevin M.
REFRIGERATOR GE GDSLOKCXARLS "Kitchen 10+yrs Bushing on door is wore out FZ sencor and brd not communicating properly; ordrng 1 WR02X12896 (thimble door ff) and 1 WR55X10025 (sensor,temp ff) and 1 WR55X10832 (board asm main contr)"
Brad A.
RANGE SAMSUNG NE58F9500SS/AA "Found lower convection fan motor making loud noise, ordered fan motor and fan blade. ; ordrng 1 dg67-00011b (FAN BLADE) and 1 dg96-00110b (FAN MOTOR)"
Brad A.
WASHER MAYTAG MVWX655DW1 "Found gearcase leaking oil all over motor, capacitor, pulley, and belt, unit needs new gearcase, motor, capacitor, and belt. Located in the laundry room, manufactured 4/2018.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11395618 (CAPACITOR )"
Brad A.
WASHER WHIRLPOOL WTW8040DW4 "Found unit not communicating between main control and user interface, some buttons on user interface do not respond. Ordered main control and user interface. Located in the laundry room, manufactured 5/2018.; rqstng P&A on 1 W11125152 (console) and 1 W11182868 (cntrl-elec)"
Brad A.
WASHER MAYTAG MVWB850YW0 "Found bearings on outer tub worn, making noise and leaking oil, found hub worn out, ordered outer tub, hub, and reps sensor. ; ordrng 1 W10178988 (sensor) and 1 W10381078 (outer tub) and 1 W10820039 (hub)"
Tim R.
RANGE - ELECTRIC GENERAL ELECTRIC JB645RK4SS Replaced burner and switch. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Sealed around inlet lines with perma gum. Checks ok
Tim R.
DISHWASHER MAYTAG MDB8959AWB1 Replaced main control and fuse. Checks ok
Tim R.
REFRIGERATOR KITCHEN AID KBRS20EVWH2 No issues with the icemaker the problem was the right side of the door wasnt closing due to being packed full of food.
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM2 All operations check ok .
Steve M.
WASHER MAYTAG MVWX655DW1 Found hub drive kit wore out causing tub to wobble. Replaced hub Drive assembly unit is spinning properly; used 1 W10528947 (DRIVE HUB ASSY) from stock
Steve M.
DISHWASHER KENMORE 665.13469K901 Installed new control panel dishwasher is operating and running properly. The unit is tilted forward slightly in such a manner that may cause water to drip on the floor from the door in the future. Customer called American home shield and it is notated in the system.
Shawn H.
DISHWASHER LG LDT7797ST Upon arrival customer stated that garbage disposal backed up and water leaked from adjacent cabinet into the pan of the dishwasher. This caused the AE leak error. Removed dishwasher from counter and cleaned out pan. Ran unit to test for leaks. No leaks from machine and it functions as it should. All ok.
Shawn H.
REFRIGERATOR SAMSUNG RFG297HDBP/XAA Installed new dispenser assembly and ran to test. All lights are bright and all functions work as they should.
Tim R.
DRYER - ELECTRIC MAYTAG MEDC215EW1 "Replaced rollers and belt checks ok; used 1 341241 (BELT), and 3 W10314171 ([Alt for W10314173) from stock"
Tim R.
REFRIGERATOR SAMSUNG RF30HBEDBSR/AA Replaced shorted icemaker. Checks ok; used 1 DA97-15217D (ICE MAKER) from stock
Tim R.
REFRIGERATOR FRIGIDAIRE LFHT1831QF3 Cleared ice around fan. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFHI1835VS0 Adjusted door seal and sealed around water line coming into freezer. Checks ok. Door has already been replaced by Wes.
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed new def heater and sensor and reprogrammed
Tim R.
RANGE GE PGB960SEJ2SS Replaced both upper oven ignitor and lower oven ignitor. Checks ok; used 2 5303935066 (IGNITOR) from stock
Tim R.
REFRIGERATOR FRIGIDAIRE LGUB262LF3 Replaced icemaker and cleared ice out of bucket. Checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Calling HBW- Louie-Unit has a refrigerant leak that is nonrepairable -autho#617344758134-
Tim R.
DISHWASHER BOSCH SHXM78W55N/11 Checked unit over found that the unit wouldnt go into a drain cycle no matter what I do. Went into diagnostics and reprogrammed and tested. Unit was draining and working well after programming
Tim R.
DRYER SAMSUNG DV52J8700EP/A2 Replaced main control due to wrinkle control not working. Checks ok. Unit 7-10 years old in the laundry room
Tim R.
DISHWASHER BOSCH SHEM3AY56NN/01 Cleared out drain pump. Checks ok
Brad A.
WASHER GE GTUP270EM5WW "Installed gearcase, inner basket, and outer tub. Unit checks ok."
Steve M.