Local Reviews
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Williams - Dayton, OH
Fantastic service very professional and fixed the problem fast.
Refrigerator Repair
Donald - Dayton, OH
Service was timely and efficient.
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Bob
Robert - Springfield, OH
Professional technician
Great work!
Joe - Dayton, OH
Was great service. Only negative was I thought the cleaning up afterward could have been better. The work done was great.
Todd
Todd - Eaton, OH
Friendly, knowledgeable, professional Tech
Bob - Miamisburg, OH
Steve recognized our problem immediately, and took the time to explain why the problem existed. He quickly resolved the problem in a very professional manner.
Appliance - Dish washer Oven- Microwave
Leroy - Dayton, OH
Excellent Service.
ge warraty great job
James - Springfield, OH
would use this place for next service and steve was great
Dan
Gallagher - Springfield, OH
Great job!
Awesome
William - Centerville, OH
All good!
Jack - Dayton, OH
Serviceman inspired, professional, and on time.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Trustworthy and reliable
Dave - Lebanon, OH
Jackie
Walton - Lewisburg, OH
review title
Jack - Troy, OH
Steve
Lincoln - Dayton, OH
Steve was very ,efficient fast , neat, and kind. Companies need more employees like him. I was very satisfied
Great service
Ryan - Versailles, OH
Great service, very nice
Gerald - Bellefontaine, OH
The service teck that worked on my stove new what he was doing. Very nice guy. Best service I had in a long time.
Very good service
Jeanette - Miamisburg, OH
Very good service, Steve was professional and courteous.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
Courteous associate
3 tries a charm
Carter - Dayton, OH
1st time didn't repair the problem. 2nd time waited for parts but didn't want to pull dishwasher out for fear of tearing vinyl. 3rd time 2 people came ($100) for 2nd person plus water line clogged ($100 chg.) for 6 mo. old dishwasher under warranty. Had hoped all was under warranty with Bosch!
Samsung ice maker
Dana - Bellefontaine, OH
Very timely friendly service
Patricia
Patrica - Dayton, OH
Great service Steve was very knowledgeable and polite.
Great service
Ferree - Beavercreek, OH
That’s for fixing ice maker so quickly and for telling me about the coupon in the phone book!
I received wonderful service.
Sandra - Springfield, OH
Service was set up and done quickly and Kevin was very professional and courteous.
Excellent Service
Ludd - Dayton, OH
Waiting to hear from electrolux about the refridgerator and why its still frosting up and leaking. Kevin was great.
Carman - Dayton, OH
Denver
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
very thorough
James - Versailles, OH
Jon
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Mr
Edward - West Liberty, OH
Great, professional. Follow up call was unexpected but delighted someone, wants to take time to follow up
Dan
Gallagher - Springfield, OH
Great service experience and follow-up after the service was completed.
Great service. Thanks!
Matt - Waynesville, OH
Great service
Kathleen - Centerville, OH
Service as part of a manufacturer warranty
Yellow Springs Home, Inc. - Yellow Springs, OH
Knowledgeable
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Bridget
Gerber - Springboro, OH
Great professional service
Denny
Denny Whitehead - Washington Township, OH
Steve provided quick professional solution to our refrigerator problem at a fair price!
Susan
Susan - Middletown, OH
Awesome tech very professional
James - Waynesville, OH
If I ever need anything else I want him.
Thorough service
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
John
Oda - Springfield, OH
Steve was prompt, courteous, and extremely knowledgeable. Fixed my dryer in less than 30 minutes.
Great Service!
Jennifer - Fairborn, OH
Never takes long to get an appointment and Shawn is the best!
Awesome service
Amanda - Spring Valley, OH
Awesome company. They our very diligent and on time. Very professional.
took care of issue and informed me in a timely manner
Vince - Dayton, OH
Excellent service ! Steve was great !!!
Tom - Dayton, OH
Great service
Rodney - Lakeview, OH
Steve was very nice and knowledgeable. Timely and speedy work!
We Can Depend On Authorized Service
Debbie - Dayton, OH
Authorized Service has consistently provided us with prompt, friendly, and professional service. No pressure sales, helpful phone staff, excellent installation teams, and exceptional repair service. Kevin has been out to our house several times now and we trust him. It's reassuring to know Authorized Service is out there!
Lisa
Lisa - West Chester Township, OH
Excellent service.
Joe - Dayton, OH
It was a Warranty service call so there was no cost involved, but Steve was courteous and efficient, found the problem and identified the solution in a short period of time.
Happy Camper
Roberts - Dayton, OH
Tony
Savino - Dayton, OH
Excellent Service, Great Price
Slivkoff - Eaton, OH
Shawn Hutchison was GOOD at his job and knew what he was doing. Explained everything in layman terms, that I could understand. Very Pleasant. Will call you again when I need service. EXCELLENT WORK & GOOD SERVICE
He was very helpful.
Maria - Germantown, OH
Good service
Linda - West Alexandria, OH
Sean was the repairman that came out (he’s been here before). Very professional and courteous.
Great service
Shari - Springboro, OH
I called around 8 a.m. Someone was already working on my fridge by 12:45 p.m.
Great service, great people
Scott - Sugarcreek Township, OH
Very impressed!
Ben - Dayton, OH
Excellent service! Steve was thorough, courteous and honest.
Thanks!
Lisa - Springboro, OH
Great service
Paul - Lewisburg, OH
Our service tech was fantastic at keeping us informed. He was out 4times to fix our dishwasher, it was just a faulty dishwasher
Wonderful !!!!
Carman - Dayton, OH
Kevin was great, very personable and did the job right. Hope to see him again when I need another repair.
Great!!
Marsh - Greenville, OH
Excellent Service
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
On time done well
Ray - Dayton, OH
Kevin did a great job. He was on time, efficient and helpful. Our ice maker works well now.
Great Service
Mark - Bellbrook, OH
Great Service!
Katrina - Dayton, OH
Steve was professional and very efficient!
James
Fidler - Eaton, OH
Good service
Great Service - Outstanding Technician
Hertel - Carlisle, OH
Wonderful experience - called ahead to let me know arrival would be around 4pm was on time -resolved the dryer problem and was very friendly and knowledgeable Steve did a great job -
June
Brandewie - Versailles, OH
Service was great and done quickly!
Great service!
Jan - Troy, OH
Professional & informative serviceman. Good communication in a very timely manner. Will deffinetly use again if needed!
Fast
Jeffrey - Franklin, OH
Very fast and excellent service!!!!
Great work
Rower - Dayton, OH
Awesome service!
Rower - Dayton, OH
Kevin was well informed and helped me understand the issue and listened to all my questions and was very friendly. Awesome service and definitely recommend!
Ice maker fixed
Williams - Dayton, OH
It wasn’t making much ice...now the bin is full each morning
Great Job!
Deborah - Beavercreek, OH
Doug
Kyvik - Englewood, OH
Thank you for coming out on VERY VERY short same day service. We’re without a refrigerator, and knowing sooner than later what the issue was so we can
Andre - Dayton, OH
Very nice and helpful
Paul - Bellefontaine, OH
Cindie
Jamestown - Jamestown, OH
Wonderful Technician and scheduler
Great service
Adam - Springfield, OH
Rick
Rick - Brookville, OH
Excellent
good service
Carlos - Englewood, OH
Bill
Corvin - Springfield, OH
Steve was very polite and informative. He showed great knowledge of my dishwasher I would have no problem having him service my other appliances
EWLW
Leroy - Dayton, OH
Kind young man was Courteous, knowledgeable and positive response in explaining problems and solutions.
another experience of excellent service
Ellenmarie - Dayton, OH
Authorized Service fixed a washing machine for us a couple of years ago. This past week, Sean came out on Monday and diagnosed our malfunctioning oven, ordered the part and finished the job on Wednesday. Knowledgeable, clear, no surprises and great communication.
Nice service
Barb - Bellbrook, OH
Great service
Arnold - New Carlisle, OH
Great service
Matt - Dayton, OH
Awesome Service
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Great service
Sandy - Springfield, OH
Steve quickly identified the problem with my dryer and got right to work fixing it. Since he had to disassemble the dryer, he cleaned the inside completely with his shop vac. He replaced the part and quickly reassembled the dryer. After checking that the dryer was working properly, he cleaned up my laundry room as if he wasn’t even there. Steve was very pleasant, very competent and I will definitely request Steve for any future appliance repairs. Thank you, Steve!
Excellent service.
Henderson - Dayton, OH
Microwave Oven
Delp - Fairborn, OH
Great service and very friendly courteous staff.
Quick response
Larry - Springfield, OH
Steve the tech was very helpful
Great Service - Great Technician
Deborah - Springboro, OH
Steve was fantastic. He could have fixed the washer and charged me hundreds but instead was honest and told me the drum was also cracked and that I would need a new washer probably soon anyway. Also same day service!
Very good service experience
York - Dayton, OH
Immediate appointment and on time
Great experience
Vitangeli - Troy, OH
Shawn was great Friendly but professional as well as honest about the repair.
On time, very neat, fast!
Shana - Carlisle, OH
Steve was awesome!! Very neat, fast, & love that he does early appts! Thanks Steve
Shirley
Thomas - New Lebanon, OH
GREAT SERVICE!!!
excellent service
Willard - Springfield, OH
The repair was done promptly, skillfully, and with the kind of explanation appropriate to the job.
Best I’ve ever had!
theswarm - Monroe, OH
Zippy Movers were the best I have ever had. Out of all of my things only one was slightly damaged. For moving twice in a short period of time, this was acceptable to me. They were efficient, the most cost effective, and simply the best movers I have ever had. I’ve moved frequently so this is saying something.
Immediate, Prompt, Service!
Robyne -
My husband & I needed an appt fast for our leaking fridge! We recieved an appt for the next day. Our tech contacted us prior to coming, arrived on time, was professional, and repaired our fridge promptly! He was also very clean and didnt leave a mess. We will use this company in the future.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Great service
Amanda - Mechanicsburg, OH
Very pleased!
Cole - Middletown, OH
Steve was great. Kept us informed every step of the way. Coordinated appointment to take care of two issues. Came on time and well prepared. Very knowledgeable.
warranty work
Greg - Jackson Center, OH
Jannine
Jannine - Bellefontaine, OH
Great Service
Yolanda
Yolanda - Middletown, OH
Excellent service & Friendly
Neighborhood crime watcher
Robert - Dayton, OH
Awesome Customer Service Rep.
William - Springboro, OH
Had a wonderful experience with Steve the service rep. Great job and very friendly! I want this same rep in the future if I need one!
Great service easy to deal with
James - Bellefontaine, OH
Great company
Jim
Jim - West Chester Township, OH
Steve was very professional and communicated with us. He was flexible when fitting us in
Rebecca
Cyphers - Englewood, OH
The gentleman of it was very courteous and you’re like Tronics found the problem right away. However, I need a resolution as ASAP because I have to buy a new washer and I need to know what kind of money you’re going to give me back
Response from Authorized Service:
Thank you very much for your positive feedback about your service experience. Please know all the documentation that needed to be sent to your vendor has been completed. Please feel free to call me if you need any additional assistance from us! Our office is 937-252-3200. Thank you again for your business! Marlise
Excellent service
Williams - Dayton, OH
The gentleman was prompt, got rite to the source of the problem, repaired it & left the area clean.
Phil
Davis - West Milton, OH
Very professional and the service tech explained each step to resolve the issue. I would highly recommend your service department to anyone requiring appliance repairs.
Prompt, courteous, friendly, quality service!
Leslie - Springboro, OH
Steve is a knowledgeable service tech with a great attitude. He called to confirm the appointment with a professional, positive manner. He completed the job quickly and it was obvious he knew what he was doing. The kitchen was returned to a clean, orderly state after he was finished. He was courteous and friendly during his appointment.
Considerate
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Keith
Keith - Jackson Center, OH
Absolutely great service!
Great Service
Yolanda - Middletown, OH
First person of contact Robin she is AWESOME! EXCELLENT CUSTOMER SERVICE
rock star
Barb - Urbana, OH
Steve took time to show and explain the fix he was planning, then completed the task masterfully.
Maytag repairman
Debbie - Bellefontaine, OH
Awesome friendly repairman. On time efficient job 10 rating
Great service
Robert - Springfield, OH
Tony
Tony - Springfield, OH
Steve is very nice did great job
great service!
Ron - Dayton, OH
Tim was very thorough in his explanation of what had caused the problem with my washer and provided advice on how to minimize the chances of this problem happening again
Marinn M.
Marvin - De Graff, OH
Great service, professional
Crap
Kevin - Dayton, OH
Response from Authorized Service:
Your frustration dealing with multiple entities is understood. If I can be of any additional assistance, please call me at 937-252-3200. Thanks! Marlise
Ice Maker Replacment
Ross - Yellow Springs, OH
Kevin did a nice job ... in, out, friendly & efficient! Thank you, Kevin!
Brand new fridge
Kara - Urbana, OH
Great service and Steve as able to fix our brand new fridge!
Trustworthy and reliable
Dave - Lebanon, OH
Steve is trustworthy and dependable. I will definitely request him on all future service needs.
Great service , price probably ok
Hudelson - Piqua, OH
Jim
Martin - Dayton, OH
Great service
Terri
Teresa - Sugarcreek Township, OH
They have been out to fix my ice maker 4 time and still not fixed!
Response from Authorized Service:
I am very sorry that the ice maker repair did not result in ice production. I appreciate you letting us know. Please feel free to call me at 937-252-3200 to discuss options with your refrigerator. Thank you!! Marlise
owner
Falvey - Springboro, OH
Steve was professional and efficient
Great service,
Janice - Bellefontaine, OH
Steve was very pleasant to deal with and persistent in solving the issue with our microwave. Would highly recommend this company
washer repair
washer repair - Ansonia, OH
Response from Authorized Service:
I apologize for the less than satisfactory service experience you had with our technician. He and I value your feedback as we are always striving to improve the quality of our service. Please feel free to give me a call at 937-252-3200 to review your concerns. Thank you! Marlise
??
Anita - Mechanicsburg, OH
great service
Carletta
Anderson - Dayton, OH
Service with a smile. Serviceman was very professional and pleasant. Made the experience good and I would definitely recommend him.
Exceptional service and very efficient!
Rebecca - Eldorado, OH
Hutch provided great repair services with valuable and detailed information to extend the life of my Samsung appliance!
Good experience
Judy - Dayton, OH
The technician was knowledgeable and helpful
John
Wilkinson - Middletown, OH
First Class!!
Bill
Corvin - Springfield, OH
The service tech was excellent in every way. The repair on the dishwasher was right on. The problematic microwave is another situation. The tech was confident a new part was the answer. Note 2 other techs had the answer. So a third fix was done. It has not solved the problem. I now have enough money in the microwave to have bought another one which is what the 1st tech suggested. Thus my Samsung microwave is not worth crap The techs have been very nice and (knowledgeable) I had a previous microwave got more than 10 years without a problem. Remodeled. And put in new Samsung appliances. My big mistake
Response from Authorized Service:
Thank you very much for your positive comments regarding the knowledge base of our technician. I regret that you have suffered issues with your Samsung microwave. If you would like to talk further about your Samsung product, please feel free to call me at 937-252-3200. Thank you! Marlise
Friendly Fast Service
Twila - Trotwood, OH
Good
His service was great but getting the right part was not.
Millard - Cable, OH
Steve had to come 3 times to fix our dishwasher. None of it was his fault. It was whoever sent the parts out. Can not tell you anything about the cost, was under warranty-so I can't complain. Convenience? we had to make arrangements for 3 trips. and that is why I gave it a 3 star.
Fast, friendly service
Ray - Middletown, OH
My repair tech Steve was terrific. Arrived on time and knew exactly what to do. He was in and out fast and very professional.
Great
Ben - Centerville, OH
The service was great.
John - New Carlisle, OH
From the time the call was made the turn around time was unbelieveable.
Top shelf professional service! After Steve left it’s as if he was never there. The area was spotless. Price was well within reason.
Jim - West Liberty, OH
I recommend this company to anyone looking for appliance service and repair.
Rick
Rick - Dayton, OH
Great service
Dryer Fix
Mccoy - Springfield, OH
So happy with the repair! Steve diagnosed the problem over the phone, ordered parts, and came to the house a couple of days later to replace the computer in the dryer. Professional! Timely! Friendly!
Brenda
Brenda - Middletown, OH
Bill
Corvin - Springfield, OH
Excellent and knowledgeable , polite, timely
Excellent service.
Eberle - Dayton, OH
Very professional. Prompt, courteous and intent on making the interaction as painless to me as possible.
Service +/Product -
Larry - Dayton, OH
No problem with service: prompt, knowledgeable, polite. Not happy that a $1000 name brand (LG) washer needs replaced after just 3.5 years of use in a household of 3-4 people. Ten year warranty on parts nok likely to fail worthless!
Knowledgeable and courteous
Diane - Dayton, OH
Tim corrected a part installation mistake that was done by the previous serviceman. It would be great if every repairman was as prepared, knowledgeable and professional as Tim.
Service was excellent, and under warranty’s
Teresa - Versailles, OH
Repairman was courteous and efficient.
Very good service
Joyce - Dayton, OH
Prompt response and service
Eby - Eaton, OH
Got right to the problem and fixed it.
CGrant
Christina - Dayton, OH
Great service
Awesome technician
Michael - Franklin, OH
Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.
Hope it solved the problem
Janie - Versailles, OH
Ben
Ben - Centerville, OH
Great Service
Elizabeth - Dayton, OH
Jeff was on time and fixed the stove quickly when other repairmen said it might not be repairable.
Carolyn
"Cadwallader - Huber Heights, OH
He was friendly - knowledgeable & very helpful
Great service
Mark - Dayton, OH
Great!
Jamie
Miller - Springboro, OH
Great communicator,friendly.
Same
Gayle - Dayton, OH
He arrived per the time he indicated. He was courteous and very helpful regarding the repair. Very good customer service.
Excellent Service
Johnson - Dayton, OH
The service was fast and friendly. I will definitely use them again.
Pam
Randall - Pleasant Hill, OH
Great service and helpful advice!
Above and beyond
Gilliland - Springfield, OH
The best service.thank you!
Tim knew exactly what the problem consisted of and correctly diagnosed the repair.
Thomas - Dayton, OH
Quck service, problem solved quickly
Lawson - Germantown, OH
very easy to contact. they contacted me quickly and the matter was handled in a short amount of time.
Great experience
Marc - Springfield, OH
We had a not so good experience the last time we used them but this was amazing because of Steve and his willingness to accommodate us. Thank you!
Dryer fixed
bdayton2 - Dayton, OH
Tech was very knowledgeable and knew exactly what the problem was within minutes. The Repair was done quick and problem fixed. I would definitely recommend them
Professional service
Renee - Dayton, OH
Very professional demeanor, very efficient, obviously know their trade....thanks!
Home owner
Cook - Laura, OH
Great service
Great service
Casdorph - Englewood, OH
Very professional
Kenneth - Dayton, OH
Service personnel showed up on time. Very knowledgeable about my wash machine great job.
Very helpful,knowledgeable and friendly
Paul - Springfield, OH
Not a good experience
Dustin - Fairborn, OH
Had a issue with the first tech scratched my refrigerator and broke the bezel around the water dispenser. The second tech came out and still had an issue with the ice dispenser not working. They did fix the issue and gave me the parts free. The level of professionalism was lacking but I am greatful they resolved the problems caused by the other tech.
Great service
Sharon - Dayton, OH
I like that the tech asked for details and model number so he could make sure he had part with him . He also explained why this failure was not the part recently replaced- I doubted the previous tech from another company. He also told how to solve another problem on the other freezer- also serviced by that company. Tech was professional and polite- showed up when he said he would. Left the area clean. I would use your company even if LOWE’S warranty wasn’t paying.
Jessica
Jessica - SUGARCRK Township, OH
Very professional young man.
ICE MAKER
Robin - Versailles, OH
Repair Man was very professional He new exactly what he was doing Had ice maker fixed quickly He was very nice!
Tom
Tom - Springfield, OH
Great experience!
Nancy - Springboro, OH
Great service
Denny - Jamestown, OH
Service
Roberts - Centerville, OH
Tim called prior to arrival, as requested. Very informative and knowledgeable.
Kathleen
Kathleen - Dayton, OH
Serviceman was great
Good service
Bailey - Moraine, OH
Doe Doe
Doris - Dayton, OH
Fantastic service. The service rep is very knowledgeable and had our problem fixed in a very short amount of time.
Gary survey
Gary - Centerville, OH
Good. Tim the tech is efficient and knowledgeable.
Courteous and knowledgeble
Haller - Dayton, OH
job well done
Jim - Brookville, OH
Worked to fix the refrigerator
Marge - Dayton, OH
He did a nice job
Friendly service
Tester - Greenville, OH
Competent, friendly service.
David
David - Dayton, OH
Very nice and was great with information. Was very helpful
Forbo
Forbes - Bellbrook, OH
Amazing service. Fast and professional.
Heidi
Heidi - Tipp City, OH
Great service
Michelle
Campbell - Washington Township, OH
Great service, fast repair.
Great Service
Johnny - Dayton, OH
fixed washer
Linda - New Carlisle, OH
They are great came quick, ordered the part and came quickly to fix it, I will definitely use them again
Shaun S.
MICROWAVE MAYTAG MMV5208WB-1 Upon arrival found that unit needs a mines mag tube and diode installed on unit to properly heat; rqstng P&A on 1 DIODE and 1 MAGTUBE
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 Found that unit is in needs a new main board and console with user interface replaced not allowing u to change cycles to allow unit to park ; ordrng 1 CONSOLEWITHBOARD and 1 MAINBOARD
Shaun S.
REFRIGERATOR AMANA ARSE665BW Upon arrival found that board behind tstat housing bad causing unit to trip breaker ; ordrng 1 WP12566102 (cntrl-elec)
Shaun S.
RANGE GE JPB30BA4AD Found that eoc board has a stuck relay causing broil element to stick on; ordrng 1 WB27X10311 (to8c control)
Shaun S.
DISHWASHER LG LDF6810ST/01 "Upon arrival ran and tested unit, found that high pitch noise sounds like a dog whistle coming from wash motor as unit is running as found that unit is need of a new door seal ; rqstng P&A on 1 DOORSEAL and 1 WASHMOTOR, states that autho needed"
Shaun S.
DRYER - ELECTRIC SAMSUNG DV56H9000EP/A2 "Upon arrival, found that motor and drum does turn bout has a terrible noise coming from it as it rotates, upon tearing unit down tech found that clamps holding motor to mounting frame are broken not holding motor in place as it runs; ordrng 1 DC61-04225A"
Shaun S.
DRYER SPEED QUEEN NE3313WF Upon arrival found that unit is in need of a new motor centrifugal switch bad on unit need to get customer est for repair
Shaun S.
WASHER KENMORE WPRE6100GOWT "Upon arrival found that unit is not running due to defective main board, unit has power at the receptacle but will not allow unit to come on ; ordrng 1 MAINBOARD"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFTR1814TW9 "Upon arrival found that unit is not cooling as it should, tech pulled evap cover off of unit and found no frost pattern on evap unit running at about 45 degrees needs set up for Kevin to repair unit.; saved tckt"
Shaun S.
REFRIGERATOR GE DFE29JSDASS Door bin busted informed customer may not be covered (if not let me know I will give them price) and disp panel ; ordrng 1 DISPPANELSEESDQUICKPIC and 1 INSERTFORDOORBINONFRIDGESIDE2NDONEDOWN
Shaun S.
REFRIGERATOR FRIGIDAIRE LGHD2369TF1 "Removed and replqced gasket on unit, found that imk that was sent was incorrect part, tech was given the newest part number from Shari to hopefully obtain correct imk for freezer compartment ; ordrng 1 241798233 (IMK)"
Shaun S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Upon arrival found that in correct spray arm for unit, tech needs the arm that mounts to bottom of upper basket not the on mounted to top of dishwasher, tech contacted DAP to obtain correct part number for part; ordrng 1 WPW10340542 (manifold)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHG2366PF0 "Replaced icemaker, cycled unit to make sure was working. Unit checks ok."
Kevin S.
REFRIGERATOR SAMSUNG RS265LABP "Customers bail arm was broken, unit continued to fill and harvest ice. Water had overflow causing leakage. Gave estimate for new icemaker, customer declined repair at this time. Collected service call fee from prior washer ticket."
Kevin S.
RANGE SAMSUNG NE59J7630SG/AA "Replaced, parts. Checked over unit, showed customer. Checked by pressing all buttons, set bake let it heat up for a few minutes. Unit checks ok."
Kevin S.
WASHER WHIRLPOOL WTW8500DC0 "Manually hand spun the tub, unit was making some noise. Put unit into a quick wash small load. Listen to it agitate and then proceeded to put unit into a drain and spin. Sounded fairly normal. Removed wash plate, I found that the spline/teeth was worn, replaced with new from truck stock. No noticeable bad noise but told customer if it persist to take some video of the problem and go from there. Customer claims another servicer came out and believe replaced main bearing/outer basket in tub around July to August a year ago 2018. Checked underneath, no leaks and main bolt for rotor and stator is tight. Told customer to continue to monitor.; used 1 W10902814 (WASHPLATE) from stock"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHT2032TS1 "Replaced evap fan, turned on unit, fan is running and monitored to make sure it is cooling properly. Unit checks ok."
Kevin S.
DISHWASHER BOSCH SHP865WF2N/11 "Replaced power switch, still not working, called techline, basically customer plugged in extra wire she shouldnt have. So now the unit is working properly. Will bill for switch and return ui control but bill$10 for return shipping. Unit checks ok."
Kevin S.
RANGE FRIGIDAIRE FGGF3059TFE Convert to LP.
Kevin S.
RANGE FRIGIDAIRE FGGF3036TFE "Replaced bulb, unit checks ok."
Kevin S.
RANGE FRIGIDAIRE FGGF3036TFE "Upon arrival, noted front left hand burner cap was off Center. Adjusted, unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TP5 Installed heater kit. Unit plugged in and cooling. Customer will monitor.
Kevin S.
REFRIGERATOR WHIRLPOOL GB2SHTXTQ00 "Replaced evap fan. Assembled unit, plugged in and is cooling. Set thermostat to 6 in both freezer and frig. Customer was away on vacation, talked to Daidra Hoskins on cell number provided. They sent a worker over Debra to let me in the home. Ran cc from Debra. Texted receipt to Daidras cell phone."
Kevin S.
DRYER SAMSUNG DV42H5200EF/A3 "Replaced drum and rollers and shaft. Notice a slight bend in the left hand rear shaft of assembly. Tested unit, heats and tumbles ok. Customer is currently moving to new location so the unit will be physically moved soon. Note."
Kevin S.
REFRIGERATOR WHIRLPOOL XXXXXXX Was told to ignore this job record. Duplicate... per Jennifer.
Kevin S.
WASHER SPEED QUEEN AWN63RSN115TW01 "Replaced pressure switch and pcb in upper console area. Put unit into a medium, load normal setting, unit filled and stopped filling as needed, then agitated. Let unit agitate for 5 minutes. Then canceled and put into a spin. Unit drained and spun without issue. Unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 "Checked temps in freezer and frig. Freezer is 0 but frig is not cooling. Checked and manually adjusted defrost timer, noticed the evap fan would kick on when in defrost mode, but switching the timer again the compressor would come on but fan would go off. Changed out defrost timer, this is a brand new unit, customer lost food. Called techline, led me straight to the problem. The light blue wire coming from cabinet to machine compartment was loose. Reseat wire mad sure locked in and connected. Unit now working properly.; used 1 241705102 (TIMER) from stock"
Kevin S.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW01 "Changed out parts, plugged in unit, compressor came on and unit is cooling. Monitored for about 15 mins. Unit checks ok."
Kevin S.
DRYER - GAS ELECTROLUX EFMG627UIW0 Converted over to LP kit.
Kevin S.
DRYER AMANA LEA60AW "Found unit tumbling and heating but no airflow out the back. Opened up unit found internal vent hose piece separated from blower assembly. Used vacuumed cleaned up most of the lint. Attached vent, and put in extra screw through vent into plastic blower housing to secure more permanent. Put unit together, unit is tumbling, heating and checked outside vent for good airflow. Unit checks ok. Called Kathy discussed details."
Kevin S.
DRYER ELECTROLUX EFME427UIW1 "Customer complaint unit does not get clothes dry on the settings she had chosen. Customer uses normal sense but low heat only. Because that is what she used on the old dryer.... I explained most units normal or automatic function has a normal heat setting by default. Under normal you can choose normal or low heat. Noticed that the eco function was on so i turned off. Explained this to customer she claims she turns that off.... idk. Customer has only had unit for 3 weeks, she appears unhappy with it. I tested unit on Normal, with low heat auto time for around 5 mins then tested with normal temp instead of low. Opened the door each setting to determine heat variance. Did not determine any problem with unit. No error codes. Unit checks ok, probably issue between customer wanting to work like the old unit or clothes not coming into contact with sensor bars as they should on sense dry. She puts unit on towels for towels and seems ok."
Kevin S.
WASHER WHIRLPOOL WTW5840BW0 "Replaced actuator, put unit into auto diagnostics, passed. Put unit into rinse and spin, unit fills, agitates, and drains and spins. Checks ok. Told customer to raise unit on concrete pavers to help raise off basement floor. Unit legs are ran out all the way. Customer has dehumidifier in basement."
Kevin S.
MICROWAVE FRIGIDAIRE FGMO226NUDA "Replaced switches. Tested unit using cup of water, unit is heating ok. Explained to older teenage son about making sure unit is stopped before opening any doors."
Kevin S.
FREEZER FRIGIDAIRE LFFH17F3QWA "Found everything to be working, however little to no air coming out of top vent. Found bottom area frozen around drain, fan is working. Had to remove ice and thawed out drain. Now proper circulation can occur. Told customer not to pack so much food in unit. Very dirty, pics attached. Apparently unit is only few years old but has had same issue prior. Unit checks ok."
Kevin S.
BEV CENTER FRIGIDAIRE FFBC4622QS-1 "Customer complaint about a whirling swoosh noise. Condensation on interior back wall. I took some video, noise isnt very loud but noticeable. Called techline. Spoke with John, i explained everything in detail, he said this is all perfectly normal, and all sounds and ice build up and cleaning provisions discussed in the owners manual. This is an R600 unit, also has no auto defrost mode. The defrost is just when it shuts off. The freezing of condensation is normal. The cabinetry is built to spec having proper 2” of space around unit. Again i had talked to customer on phone in detail then proceeded to talk to Kendall about my findings."
Kevin S.
WASHER GE GTW750CPL0DG "Customer claims they had ran about 5 wash loads without issue then the 6th load of towels did not drain out. Upon arrival customer had already shop vac out water. Checked unit underneath, for any loose wires etc. all looked secure. Unplugged unit for about five minutes while checking underneath. Put unit in a speed wash, unit filled, agitated and then i stopped and put into a drain and spin. Did this 2x. Went ahead and secured around connector with piece of electrical tape for drain pump, just in case. Explained to customer, continue to watch."
Kevin S.
DISHWASHER KITCHEN AID KDTM354DSS4 "Replaced wash motor assembly, tested unit outside of cabinet with extension cord. Checks for any leaks none. Re-installed under cabinet, wired up electric, ran unit again in express mode. Again checked for leaks none. Unit is filling, washing in all levels, and draining ok."
Kevin S.
DRYER HOTPOINT HTX24EASK0WS "Replaced parts, removed drywall screw from bearing assembly, also dirt and debris. Explained to customer to check laundry better thats whys she is having issues."
Kevin S.
REFRIGERATOR FRIGIDAIRE LFTR2032TF1 "Changed out evap motor, unit is now cooling properly to fresh food section. Unit checks ok."
Kevin S.
DRYER MAYTAG MEDB755DW2 "Replaced parts, put unit on timed dry heat, for probably 30 mins. Unit is heating and did not shut off. Unit checks ok."
Kevin S.
DRYER MAYTAG MEDB765FW0 Dryer door would not stay shut. Had to replace door catch. Unit checks ok.; used 1 279570 (DOOR SWITCH) from stock
Kevin S.
DRYER SPEED QUEEN ADE30RGS171TW01 "Customer claims unit not heating, checked heating element, thermal fuse and high limit. All checked good. Put unit into automatic dry high heat working ok, then proceeded to put in timed dry high heat ok. Checked ventilation good. Played around with timer on both settings a few times off and on to try and get unit to act up. Then proceeded to check fabric selector switch from regular to no heat appears to be working ok. Then at last minute upon testing on max auto dry again unit was heating then checked 5 mins later it was blowing out cold air. Opened door advanced timer slightly then started unit again. Unit started heating again. Suspect timer going out. Customer wants to go ahead with repair.; ordrng 1 D505797P (TIMER)"
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Ice container unit is freezing up pic attached. Ordering parts per service bulletin On May 2019. Ordering IM svc kit.; ordrng 1 DA82-02675A (IM SVC KIT)
Kevin S.
REFRIGERATOR WHIRLPOOL W1TXNMFWQ01 "Upon arrival customer claims unit is freezing food and drinks in frig. Freezer ok, evap fan running but starting to ice up around drain and vent. Upon turning off unit, notice customer had control set to one. Inspected knob and it was not cracked and seated properly, but by adjusting on and off it was all over the place. Suspect bad cold control to replace. Called Joe in maintenance gave estimate said to go with repair.; ordrng 1 WP2204605 (thermostat)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHT2032TS1 "Unit is -01F and 52F in frig, noticed evap fan not running. Removed evap cover, normal frost pattern, fan is getting 120V. Ordering new fan.; ordrng 1 242077702 (motor)"
Kevin S.
WASHER WHIRLPOOL WFW72HEDW0 Customer claims intermittent issue with unit draining. Customers 17yrs old son had checked hose and drain cleanout. Error E9E1 errors. Will order new drain pump. Customer wants to repair. ; ordrng 1 WPW10605427 (pump-water)
Kevin S.
DISHWASHER KITCHEN AID KDFE104DWH3 "Called techline, put unit into diagnostics, was unable to get any error codes. Unit would cycle through test intervals but wash motor would not come on. Proceeded to check for 120V at light blue wires to wash motor depending on state of relay I would get 120V. Put unit into a express wash and unit filled and wash and drain without issue. Will order new control under the warranty and go from there.; ordrng 1 W10875442 (cntrl-elec)"
Kevin S.
DRYER MAYTAG MEDB850WQ0 "Put unit into a timed dry mode regular heat. Unit tumbles but no heat. Found heating element open, will replace thermostat with unit. Called customer they gave the ok for repair. Customer will call in with CC for payment.; ordrng 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)"
Kevin S.
RANGE SAMSUNG NE59J7630SG/AA "Unit led display is flickering, probably short or stuck connection. Will order new display and overlay.; rqstng P&A on 1 DE07-00129A (DISPLAY) and 1 DG34-00030A (MEMBRANE OVERLAY)"
Kevin M.
REFRIGERATOR LG LMXC23796S/00 Installed new fan assy and checks ok; pckd up 1 AED72913942PW (FAN ASSY)
Kevin M.
REFRIGERATOR KITCHEN AID KSCS25FTBL01 Installed new DISP motor
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed thermistor kit and and checks ok took picture
Kevin M.
REFRIGERATOR SAMSUNG RFG293HARS/XAA Unit has ref leak calling HBW Robert-Luke is nonrepairable homebuyers is contacting customer
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Installed parts per ice bulletin and took pictures
Kevin M.
REFRIGERATOR SAMSUNG RS25J500DSG/AA Installed FZ fan assy and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFBN1721TV Called tech line to install touch pad Robert was no help called back Michael said use suction cups and that did work with no scratches installed cont brds and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed new ice maker and checks ok
Kevin M.
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW01 Found cont box out re booted and came on cust declined
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW9 Filter dryer was plugged up and recharged unit getting good frost pattern
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TB0 Put rev around the cabinet and the freezer liner possible air leakage causing frost around the door
Kevin M.
REFRIGERATOR LG LMXC23796S/00 Installed new fan assy and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Leveled unit and adjusted door not being level didn’t cause unit to work any different
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT1832TE0 Installed new gasket and sEaled round Liner of freezer plus insulated the hole for where there is a possible fill tube for an optional ice maker
Kevin M.
REFRIGERATOR KITCHEN AID KRFC300ESS00 Motor on ice maker is locked up called warrantech for autho spoke to Glorious installed new icemaker; used 1 W10884390 (IMK) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FGH2868TF2 Adjusted the mullion wasn’t closing properly
Kevin M.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Installed die dryer and recharged EVAP coil is getting a good frost pattern at this time
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Clutches in IMk is making a loud noise replacing IMK; used 1 241798224 (IMK) from stock
Kevin M.
FREEZER FRIGIDAIRE FFFH21F4QTA Called tech line door seems to be sealing properly but getting ice at upper left side of door & liner Katie put a bead of sealant be hind the gasket ; used 1 5304469950 (RTV) from stock
Kevin M.
REFRIGERATOR KENMORE 106.566125 AHS-Marianne-unit has refrigerant leak inside cabin non-repairable customer should get a callback from American home shield within 2 to 3 business days
Kevin M.
REFRIGERATOR GE GFD28GSLESS Found loose connection on the auger motor and reconnected and checks ok
Kevin M.
REFRIGERATOR KENMORE 106.566125 Install new compressor and dryer and recharge unit and checked OK
Kevin M.
REFRIGERATOR MAYTAG MFX2570AEM4 Installed new arm on ice maker and water valves and checks OK
Kevin M.
FREEZER WHIRLPOOL MZF34X20DW03 Installed new cont box and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RS25H5111WW/AA Ice maker was turned on and cust does not have water hooked up to the unit
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed lower basket wasn’t in the track and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Installed new user interface and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR1814LW Unit needs new EVAP coil and compressor not economically to repair
Kevin M.
REFRIGERATOR SAMSUNG RF28N9780SR/AA Installed brds and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2750TS5 Installed new water valve and ice maker and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed new icemaker ran through a cycle and text OK
Kevin M.
REFRIGERATOR FRIGIDAIRE MRS26LGJB3 Installed water valves but cust shut off behind the unit would not moved to turn water off the the refrigerator
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "IMk not advancing properly & bucket is broken dropped bucket off for cust; used 1 241798224 (IMK), and 1 241860803 (ICE CONTAINER) from stock"
Kevin M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 No air circulation in ff section of the unit ordered new fan motors and cont brd; ordrng 1 W10846539 (evaporator fan ) and 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Kevin M.
REFRIGERATOR WHIRLPOOL MBB2254GEQ Damper not closing in ff section; ordrng 1 WP67003410 (damper gea)
Kevin M.
REFRIGERATOR KITCHEN AID KSCS25FTBL01 Motor for ice door not activating ; ordrng 1 WPW10184813 (motor)
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Needs repaired per pointer W10842568; ordrng 1 W10842568 (INSTRUCTION KIT) and 1 W10864519 (adapter) and 1 W11095091(GRAY) (TRAY) and 1 W11122881(GRAY) (TRAY)
Kevin M.
REFRIGERATOR FRIGIDAIRE FPBS2777RF9 Temps fluctuating and cont brd automatically goes to 32 in ff section and FZ thaws and freezes intermittently Rodney found damper is not open & closing properly; ordrng 1 241518501 (damper) and 1 241518601 (seal-damper)
Kevin M.
REFRIGERATOR SAMSUNG RS25J500DSG/AA Showed error code FZ fan assy & sencor ; rqstng P&A on 1 DA97-08062A (EVAP ASSY) and 1 DA97-08063B (EVAP COVER) and 1 DA97-16668A (FAN ASSY)
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Ice fan is intermittently making noise and heater around ice is causing condensation around ice shoot; ordrng 1 W10754348 (heater) and 1 W10846539 (evaporator fan blade)
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Fill tube is leaking and shut off extension is missing; ordrng 1 241720601 (extension) and 1 241796407 (tube-water fill)
Kevin M.
REFRIGERATOR SAMSUNG RF30HBEDBSR/AA Iunit needs repaired per ice bulletin; ordrng 1 DA82-02670A and 1 DA97-14474C (BUCKET)
Brad A.
DRYER SPEED QUEEN ADE3SRGS173TW01 "Installed new outer door and liner, unit is staying closed properly, checks ok."
Kevin M.
REFRIGERATOR LG LFX25976ST/00 IMk not cycling & filling properly; rqstng P&A on 1 5221JB2010G (WV) and 1 EBS61443355 (IMK)
Brad A.
DISHWASHER BOSCH SHEM3AY56N/01 "Found electric line coming to unit did not have voltage. Hooked up extension cord and plugged it in to an outlet. Unit powered on, checked unit. Checks ok. Advised customer to get an electrician to repair line coming to unit."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA Installed new damper assy and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Installed main brd & found bad connector on user interface; ordrng 1 242058232 (user interface)
Brad A.
DRYER FRIGIDAIRE FFRE1001PW0 "Please mail customer receipt, customer claims when they hit the start button unit would not start up, tested unit in every cycle, it started each time. Suggested replacing the start button, the button is NLA. customer will look for part themselves."
Brad A.
WASHER GE WJRE5500G1WW "Called AHS, talked to Shelby,Unit was not authorized for repair. Will be replaced.Authorization number remains the same."
Brad A.
DRYER SAMSUNG DV48J7700EW/A2 "Unit would not spin, found idler pulley broken and one roller with flat spots, installed new idler pulley and roller.; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (PLASTIC SUPPORT) from stock"
Brad A.
WASHER MAYTAG MFW9800TQ0 "Unit was leaking from drain line, found clamp not secured tight enough, tightened clamp, unit is working properly."
Brad A.
WASHER LG WT7200CW "Found loose bolt on stator rubbing against the rotor, tightened bolt, unit checks ok."
Brad A.
MICROWAVE WHIRLPOOL WMH32519HV "Found unit not heating, magnetron was out of ohm range, installed new magnetron, unit is heating properly. Checks ok."
Brad A.
MICROWAVE WHIRLPOOL GMC305PDT08 "Installed new magnetron, thermostat, and capacitor, unit is heating properly. Checks ok."
Brad A.
DRYER WHIRLPOOL WED7500GC0 "Installed new front panel, door, and hinges, unit is working properly."
Brad A.
DISHWASHER FRIGIDAIRE LGBD2435NB0A "Found water valve leaking, installed new water valve. Unit is working properly. Checks ok."
Brad A.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Installed new door cam and bracket, door will still not close properly, frame of unit or door is bent. Called Warrantech and talked to Talya, was advised that Warrantech will not cover repair."
Brad A.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Installed two doors and gasket, unit is sealing properly. Checks ok."
Brad A.
DRYER WHIRLPOOL WED9400VE0 "Unit was not getting clothes dry enough on normal setting, instructed customer to use more dry setting. Unit checks ok."
Brad A.
DRYER GE GFD48GSSK0WW "Installed new blower wheel, nut, and motor, unit is working properly."
Brad A.
REFRIGERATOR GE GSH25JSTASS "Found freezer not cooling properly, found partial frost pattern on evaporator, unit has refrigerant leak, needs dye filter, compressor, and recharge. Unit located in the kitchen, manufactured 1/2007, ; rqstng P&A on 1 UNKNOWN (DYE FILTER) and 1 WR60X10209 (motor dc cond fan) and 1 WR87X20798 (compressor)"
Brad A.
REFRIGERATOR LG LFX28968ST/04 "Ice maker not cycling properly, needs new ice maker. Ordered ice maker.; ordrng 1 AEQ73110210 (ICE MAKER)"
Brad A.
DRYER WHIRLPOOL WED8500SR0 "Found heating element open, ordered new element.; ordrng 1 WP8544771 (element)"
Brad A.
REFRIGERATOR SAMSUNG RS22HDHPNSR/AA "Found unit not cooling, compressor, evaporator fan, and condenser fan are not functioning, ordered main control board.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL BOARD)"
Brad A.
RANGE ELECTROLUX UNKNOWN "Customer claims when they set the unit to bake, periodically the unit will turn off and all of the lights will blink. They have to set it to bake again. The model number is not readable on the tag. Talked to Anthony with home buyers, they are researching the unit to try to find the model number. Will give us info when they find it. Collected 100.00 deductible."
Brad A.
DRYER MAYTAG DE412 Authorization number: 242sdnlThe repair has been approved. For 242.65; saved tckt
Brad A.
DISHWASHER LG LDF8874ST Found drain pump not spinning with proper voltage applied. Ordered drain pump.; ordrng 1 UNKNOWN (DRAIN PUMP)
Brad A.
DISHWASHER BOSCH SHV66A03UC/14 "Installed new control board, found motor not washing with proper voltage coming to it, needs motor assembly.; rqstng P&A on 1 UNKNOWN (MOTOR ASSEMBLY )"
Brad A.
WASHER ROPER RTW4516FW2 "Found bearings making noise, found teeth on agitator making noise, needs gearcase and agitator. Please include double labor for this job.; rqstng P&A on 1 285565 (agitator assy,comp) and 1 W11255272 (gearcase)"
Brad A.
WASHER GE WJRE5500G1WW "Installed new drive shaft and pulley, inner tub will not seat properly on new shaft. Needs new inner tub.; schdld next appmnt for 7/26 FRI !"
Brad A.
DRYER MAYTAG DE412 "Found motor locked up, needs new motor, blower wheel and belt. Unit is located in the laundry room, manufactured 5/1986; rqstng P&A on 1 W10410999 (motor-drve) and 1 WPY312959 (belt) and 1 Y303836 (blower wheel)"
Brad A.
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Found back wall frozen up, found crack in ff evaporator cover, needs new main control, evaporator cover, thermostat and heater.; rqstng P&A on 1 UNKNOWN (MAIN BOARD) and 1 UNKNOWN (FF EVAPORATOR COVER) and 1 UNKNOWN (DEFROST THERMOSTAT FF) and 1 UNKNOWN (FF DEFROST HEATER)"
Tim R.
DRYER WHIRLPOOL WED49STBW0 Talked with Melissa at LoweÕs and due to the extensive amount of repairs done to this unit they are putting it in for replacement options.
Tim R.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Cleared ice build up around fan. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Cleared ice build up around refrigerator fan and adjusted defrost time also sealed around inlet lines. Checks ok.
Tim R.
DISHWASHER BOSCH SHX68T52UC/07 Checked unit over found that door handle was cracked explained to customer itÕs a cosmetic issue not covered by LoweÕs. Customer doesnÕt want to fix.
Tim R.
DISHWASHER BOSCH SHX4AP05UC.05 Cleared out drain pump and reprogrammed control due to not running through . Checks ok.
Tim R.
RANGE KENMORE 790.367337 Replaced ignitor. Checks ok.
Tim R.
RANGE FRIGIDAIRE NO MODEL—- Checked unit over everywhere and no model and serial anywhere to be found unit is probably 40 plus years old and not heating. Need thermostat and front right burner. But not able to come up with parts due to no model. In kitchen.
Tim R.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Reset control and adjusted refrigerator defrost. Checks ok
Tim R.
DRYER WHIRLPOOL GEW9250PW1 Checked unit over found loud squealing noise coming from idler. Customer also said they had issues with the unit shutting down after a couple cycles. Found large amounts of leg buildup on the blower wheel and the idler being worn out could be causing the motor to overheat. Told customer we could fix the noise but there is no guarantee that this would also take care of the unit shutting down. She wanted to go ahead with the repair; used 1 279640 (PULLEY) from stock
Tim R.
DISHWASHER KITCHEN AID KDTE104DSS1 Checked unit over found that the unit needs a new control and a new display. Customer to decide on repair
Tim R.
DRYER KENMORE 110.628021 Replaced heater. Checks ok; used 1 279838 (ELEMENT) from stock
Steve M.
DISHWASHER KITCHENAID KDFE104DSS0 "Installed new control board. Dishwasher motor intermittently would not start due to bad motor relay. Test drain dishwasher, seems to be operating OK"
Steve M.
WASHER WHIRLPOOL WTW8500DC2 "Installed new consul assembly, washers operating properly"
Steve M.
DRYER SAMSUNG DV42H5000EW/A3 HE error. Found bad motor switch. Installed new motor assembly. Dryer heating ok; used 1 DC93-00101N (MOTOR) from stock
Steve M.
WASHER FISHER PAYKEL WA42T26GW1 Unit has slow fill error and diverted valve error. Found hair clog in diverting valve hose and cold water valve screen plugged. Cleaned all and ran through diagnostics. Unit checks ok.
Steve G.
DISHWASHER SAMSUNG DW80K5050US/AA 03 Install new sump assembly install new main board cycled unit test OK
Steve G.
WASHER LG WT5001CW "Customer states that she heard a loud noise and ever since the unit has not wash well and the clothes are not getting clean. Load test the unit, noticed that the unit wash plate was not spinning Removed the wash plate and the wash plate did not have any teeth/gears they where warn down. Noticed that the shaft was smooth as well. Did advise the customer that the wash plate could be replaced but it may not grab like it should. Wash plate AGZ72909711.
Steve G.
DRYER MAYTAG MEDC300BW0 Customer states that the unit is making a noise. Customer had another company out and said they replaced a whole bunch of parts. Found that the unit rear rollers where making the noise. ; pckd up 1 4392065 (dryer repair kit)
Steve G.
DRYER WHIRLPOOL WED7500GW0 Customer states that the unit is not drying on sensing... Found one of the wires to the top bar had come off... Reseated...
Steve G.
DISHWASHER WHIRLPOOL GU2275XTVY0 Customer states that the upper rack is not cleaning as well. States some of the plates are coming out dirty 15-17 years old in kitchenAutho 545casm
Tim R.
REFRIGERATOR KENMORE 795.7505211 Adjusted defrost time. replaced evaporator cover. Checks ok; ordrng 1 AEB73785615(TSDO) (EVAPORATOR COVER)
Steve G.
REFRIGERATOR SAMSUNG RS25H5111SR/AA Customer states that the unit was not making ice. The customer did turn off the unit and he turn the unit back on. The unit is making ice now. Possible that the unit had a tear drop caught between the teeth. Cycled the ice maker
Steve G.
DISHWASHER FRIGIDAIRE FFCD2413US1A "Customer states that the unit is not working. Found that the unit lights had a very dim flashing. Tech look at the wiring and noticed it was not a solid cooper wiring. The wire look to be an extension core wire. Tech check power to the top and not power at the outlets. Tech did hook up his extension cord to the laundry room outlet, dishwasher started working fine. Unit did drain and wash."
Steve M.
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA Checked freezer def sensor. Reading 3.05 volts/24.8 degrees before opening freezer drawer with unit running for several days. Unit not freezing food. Installed new inverter board and main control. Opened freezer to check frost pattern. Copper has frost thatÕs it. Entire coil is wet. Let unit run for 30 minutes. Def sensor checks only 2.6volts. Performed SS repair. Per Samsung. Then replaced boards per Samsung. Now being told itÕs SS issue again after last trip out was told itÕs not SS issue. Miguel says there has to be a leak.wants to check for leaks again with UV light.This is the same story I was told by a sealed system specialist on 7/24 with visual support from Samsung Sonya. @ LoweÕs wonÕt exchange without 7000#. 4150847366
Steve M.
WASHER WHIRLPOOL WTW8500DC5 "Unit is making strange electrical noises. Will not start. Lid locks and stays locked. Main and console need to be replaced. CouldnÕt open lid for mod tag. Needs lid as well.; rqstng P&A on 1 000 (CONSOLE) and 1 000 (MAIN CONTROL) and 1 000 (LID LOCK), states that autho needed"
Steve M.
WASHER SAMSUNG WA56H9000AP/A2 Cannot change cycle to enter service diagnostic mode. Need touchpad assembly; ordrng 1 DC64-02892L (PANEL) and 1 DC97-18053A (CONSOLE)
Shawn H.
DRYER WHIRLPOOL WED4815EW1 Installed all provided parts and ran to test. Temps at rear of machine on high are between 155 to 165. All ok. Customer has trimmed and cleaned flex duct since last visit.
Steve M.
DISHWASHER MAYTAG MDB4709PAB2 Control lock. Delay washUnit starts on its own. Need console.; ordrd 1 W10811161 (panel-cntl)
Shawn H.
REFRIGERATOR GE DFE29JSDASS Installed all provided parts and ran to test. All functions of the dispenser work properly. All ok.
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS6HR45KS0 "Checked unit and found no cool in fresh food side. No cool due to evap fan not running. Fan was covered in ice from cracked fill tube above. Thawed out ice, r placed fill tube, insulated around tube w/compound, and ran to test. All ok. Fan is running fine and moving air to fresh food side. Cycled ice maker to test fill tube for leaks, no more leaks. All ok. Unit is 10 years old in kitchen. ; used 1 241796405 (TUBE), and 1 5305877995 (COMPOUND) from stock"
Shawn H.
MICROWAVE WHIRLPOOL UMV1160CS3 Upon arrival unit was showing door error. Removed cover and inspected micro switches. Found upper cam missing. Cam was resting in base. Cam wasnÕt broken just disassembled. Reassembled cam and installed. Micro switches test good. Ran to test. All ok unit heats fine. No more door error. Advised customer to gently close door as hard closure or slams can cause cam to come apart.
Shawn H.
WASHER KENMORE 110.2670269 "Checked unit and found lid switch shorted open. Bypassed lid switch to test other functions. All ok. Unit fills, agitates, drains, rinses, drains, and spins all ok. Installed lid switch and ran to test. All ok. ; used 1 WP3949238 (LID SWITCH) from stock"
Shawn H.
WASHER WHIRLPOOL WTW8040DW2 Checked unit over and found F9E1 long drain no drain code. Ran unit in diagnostics and pump gets voltage but wonÕt move water. Removed pump and inspected. Found socks and debris in pump. Removed what I could from under. Removed tub to access pump area. Cleared out debris and ran to test. Unit drains fine and goes into spin fine now. All ok.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2614QE0 Installed new ice bucket and ran to test. All ok.
Shaun S.
DRYER FRIGIDAIRE AEQ6000ES0 "Removed and replaced motor and blower housing on unit, ran and checked out, unit checks ok"
Steve G.
WASHER WHIRLPOOL WFW72;HEDW0 Customer states that the unit would not unlock and kept of draining. ; ordrd 1 WPW10443885 (door lock) and 1 WPW10448876 (switch-wl)
Shaun S.
DISHWASHER LG LDF6810ST/01 "Removed and replaced parts on unit, ran and checked units operation, unit checks ok upon techs departure"
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Johnathon at techline. Found that the wire harness has 4 broken wires at the hinge. Tech not able to repair wires due to how short the wires are. Customer needs whole door assy ; rqstng P&A on 1 LW10691266 (S/S FREEZER DOOR )
Shaun S.
DRYER GE GTD65EBSJWS0 "Removed and replaced main board on unit, ran and tested product, unit checks ok upon techs departure"
Steve G.
REFRIGERATOR/TOP GENERAL ELECTRIC n/a Customer stated that the unit did thaw out twice. And only once since GE factory service was out. They where out a week ago. Customer is hearing some noise but hard to explain. ; ordrng 1 WR55X30806 (MAIN BOARD )
Steve G.
REFRIGERATOR ULINE n/a Called Carrie at techline and advised her of the error code. She recommend changing out the thermistor. Installed new thermistor. Cycled. ; ordrng 1 80.54006-00OFFICETS (THERMISTOR)
Steve G.
DRYER HOTPOINT HTX21EASK0WW Customer states that the unit will not start again. Found a different fuse that blew. Customer stated that she had the vent clean out by the rental property . She told tech that he brought in a leaf blower and clean it out. tech already adv customer that the dryer is noting but a leaf blower with a heater. Tech took several pictures of proof that the job was not done correctly. Tech order new fuse. ; schdld next appmnt for 8/12 MON !
Kevin S.
RANGE FRIGIDAIRE FFEF3016TSD "Replaced door handle, checked open and closing door ok."
Kevin S.
WASHER MAYTAG MVWX655DW1 "Upon arrival unit was unplugged. Plugged in unit, spun tub by hand seemed ok. Put unit into diagnostics, unit had an F7E6 error motor fault code. Let unit run through diagnostics, unit filled, agitated and drained and spun. Noticed when agitating unit wash plate and basket turned at the same time, like something was stuck. Found that the actuator was not disengaging unit out of spin mode. Replaced actuator, put through rests, unit checks ok.; used 1 W10913953 (ACTUATOR) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR1821TF0 Installed gasket sealed around liner and adjust the door
Shawn H.
RANGE - GAS WHIRLPOOL WFG505M0BS0 Checked unit over and found enamel on bottom pan peeling causing burning smell. Customer does not use liners and cleans up spills as soon as they happen. Poor enamel finish on bottom is causing odor. Light socket was loose in housing and not grounding circuit. Re-fitted socket and light works fine now. Unit needs bottom pan and baffle.; ordrng 1 W10670197 (baffle-btm) and 1 W11098799 (bottm-oven)
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed parts for ice DISP and checks ok
Kevin M.
REFRIGERATOR KENMOR