Local Reviews
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Shaun S.
OVEN GENERAL ELECTRIC J KP270D1AD "Upon arrival found that upper oven has a defective bake element, burnt in half in several spots; ordrng 1 WB44X200 (bake unit 208v u.o.)"
Steve G.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA 03 Customer states not getting any ice. Cycled ice maker and it would not cycle.; rqstng P&A on 1 1111 (LOWER ICE MAKER) and 1 2222 (MAIN BOARD)
Steve G.
COOKTOP GE PP9830DJ1BB Customer has one burner that is not turning on and the hot surface light is on. Unit is 16-18 years old. In the kitchen2 hrs on return; rqstng P&A on 1 GEWB24X10176 (SWITCH) and 1 GEWB30T10133 (LARGE FRONT RIGHT BURNER. )
Steve G.
REFRIGERATOR SAMSUNG RF4287HARS/XAA 01 Customer states that the unit is not making ice. And the display is not working either. ; rqstng P&A on 1 1111 (ICE MAKER) and 1 2222 (DISPLAY ASSY)
Shaun S.
RANGE GE JGSP28WEK2WW Found that unit has a bad igniter Anne to pick up part at DAP and drop off to tech in morning Please put back on schedule for tomm afternoon; ordrng 1 WB13T10045 (range oven igniter)
Shaun S.
RANGE KENMORE 790.942134 "Upon arrival found that oven will not heat, checked voltage, there is 240 and all elements check ok, unit needs new eoc and overlay; ordrng 1 316419141 (overlay) and 1 316557118 (clock/timer)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2311LBLA "Customer states unit is getting too cold in the fresh food side. Also no water or ice function. Upon checks found fresh food side down to 32-33 degrees, customer has control setting turned to 1 for warmest. Suspect control and damper not working properly. As for no water or ice the water filter is frozen in that section because of the temps and will need to be thawed out. Unit was purchased in 3-15 and has had multiple service calls on unit for various reasons apparently drain freeze and having door replaced etc. Explained to customer how everything works and to help with her drain to pull out unit and clean behind it more frequently. Called Lowes to discuss what all has been repaired on this, customer had stated that lowes may do a replacement. When talking with lowes they said they would wait for this autho for repair and make a decision then.; rqstng P&A on 1 242303001 (damper assy) and 1 A01078804 (control)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC "Customer claims on three different occasions unit wasnt cooling or running properly. Customer would turn up thermostat to colder setting and that seemed to kick on the unit and cool fine for a period of time. Suspect bad cold control. Removed evap cover checked make sure no blockages below even though unit was running and fan was cooling and air was coming out the top.. pulled out unit, checked by cycling defrost timer off and on, appears to be working ok. Gave estimate for repair, customer agreed. Collected service call fee.; ordrng 1 5304513033 (COLD CONTROL)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR2021TS2 EVAP fan is locked up; ordrng 1 242077705 (EVAP FAN)
Kevin S.
DISHWASHER GE GDF530PGMWW Cycled power off and on. Unit still says 49... asked customer if they possibly had other functions set or on different cycles adamant about not having done so. Went through all other cycles even the auto sense starts out at 110... no cycle nor any added function will display 1 hrs. ... or 60. There is delay function for 1-11hrs. Customer claims unit will run through cycle without issue. I started the 1hrs cycle and it continued to wash and countdown from 49 and down. Unit is washing and draining ok.
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA "It has nothing to do with the IMk Water DISP dripping needs filter housing solenoid not opening and closing properly; rqstng P&A on 1 DA97-14365H (FILTER HOUSING), states that autho needed"
Brad A.
DRYER WHIRLPOOL WED7500GC0 "Found unit will not power on, proper voltage is coming into unit. Ordered main control and user interface.; ordrng 1 W11124266 (console) and 1 W11124284 (cntrl-elec)"
Tim R.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Checked unit over found that water had leaked down into the ice bucket from previous issues. Cleared out frozen water and ice. Tested ice bucket unit dispensed crushed and cubed ice with no issues unit was not leaking water. Issue was with dispenser.
Steve G.
WASHER LG WM8100HVA
Tim R.
WASHER HAIER COULDN’T FIND. Reinstalled agitator. Checks ok. Part of bolt was broken off in transmission. Put lock tight on bolt and reinstalled
Tim R.
REFRIGERATOR GE GSCS3PGXGFSS Checked unit over found that the refrigerator had low water pressure going to the refrigerator potentially due to copper shut off not opening all the way. Cleared out hard water build up in valve. Checks ok.
Tim R.
DISHWASHER WHIRLPOOL WDT720PADB2 Replaced leaking water valve. Checks ok.; used 1 W10327249 (WATER VALVE) from stock
Tim R.
WASHER KENMORE 110.459964 Checked unit over found drum had came loose from the mounts.. Moved dryer and disassembled washer and and reinstalled drum springs. Checks ok.
Tim R.
DRYER - ELECTRIC SAMSUNG DV50FA6EVW/A2 Replaced idler due to squealing noise after a few loads. Checks ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
RANGE KENMORE 790.7061321 Checked unit over found no power going to ignitor. Needs control. No repair due to cost.
Tim R.
DRYER SAMSUNG DV50AH8600EV/A3 "Replaced roller and idler. Checks ok.; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (ROLLER) from stock"
Tim R.
RANGE - ELECTRIC GE JPP72SM2SS Replace shorted door switch. Checks ok; used 1 WB24X10204 (MICRO SWITCH) from stock
Tim R.
RANGE FRIGIDAIRE LFEF3017LBD Checked unit over found no damage on the inside of the oven and the oven was heating up properly. Customer had fire inside of oven when running south clean but no issues of damage. Checks OK
Tim R.
WASHER SAMSUNG WA45M7050AW/A4 No issues or error codes. Unit checks ok
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Installed new console due to the unit not responding to the start button not responding.Unit operating ok.
Tim R.
WASHER LG WM2140CW Fixed door bellow not sealing up correctly causing it to leak. Checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Leveled unit and sealed around tower drain
Steve M.
WASHER MAYTAG MVWX655DW1 Installed new pressure hose. ran diagnostics test and calibrated unit. Test ran deep water wash. Unit filled to normal spec covering base of washer.
Steve M.
DRYER - ELECTRIC LG DLEX4370W Unit is operating ok at this time. Lint screen is plugged.
Steve M.
REFRIGERATOR FRIGIDAIRE FGHB2866PFGA Installed new icemaker defrost bimetal which was open. Tested power to heater. Received 120 through harness. Unit operating ok.
Steve M.
DISHWASHER FRIGIDAIRE FFID2426TD2A "Installed new touchpad assembly, unit is starting up and washing properly"
Steve M.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Loud buzzing noise from unit. Found icemaker turned on. Customer had no knowledge that they had an icemaker. No water hooked to unit causing water valve to buzz. Unhooked icemaker. Unit operating ok.
Steve G.
ICEMAKER FRIGIDAIRE LGHB2869TF3 Customer states that the unit is not making ice. Found that the fill tube is frozen up. Installed new fill tube kit. Cycle.d ; pckd up 1 241920106 (FILL TUBE KIT)
Steve M.
DRYER WHIRLPOOL WED7500G0 Installed strain relief power cord kit. Unit operating ok.; used 1 RC4-50-4 (4 PRONG CORD) from stock
Steve M.
WASHER ROPER RTW4640YQ1 "Installed new agitator, washer is operating properly"
Steve M.
WASHER SPEED QUEEN AWNE92SP113TW01 Installed new control. Unit is now operating properly.
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Customer states that the unit is not making ice. Found the fill tube was frozen. Installed new ice maker fill tube. ; pckd up 1 241920106 (FILL TUBE )
Tim R.
DISHWASHER GE GSD3200J00CC "Checked unit over found shorted control and timer. Needs control panel and timer. Parts are NLA... unit 15-20 years old white in kitchen. Not worth repairing. Only 400 dollars brand new.; rqstng P&A on 1 WD21X10201 (timer) and 1 WD34X10392(NLA) (PANEL) and 1 WD34X10718(NLA) (INSERT), states that autho needed"
Tim R.
MICROWAVE KENMORE 721.808345 Checked unit over found that the main control was shorted and unit not heating. Also turn table motor not moving. Needs motor and control. Microwave has to be removed to install. Second man required. Unit 15 yrs old in kitchen.; rqstng P&A on 1 4781W1M382P(NLA) (CONTROLLER) and 1 6549W1S002G (MOTOR)
Steve G.
DRYER SAMSUNG DV50K7500EV/A3 01 Install new Motor blower wheel housing assembly install new drum cycled unit checked OK
Steve G.
OVEN KITCHEN AID KEBC207SS03 AHS spoke to Christy -
Steve G.
REFRIGERATOR GE GNE25JSKCFSS Customer states that the unit is making a humming noise. Durning the time of the visit the unit did not make a noise. Cycled the unit and unit is freezing and cooling fine. Did find the cross bar for the freezer gear was broken and not letting the door close causing the unit to not close and customer had a lot of ice build up around the fan and the gears of the door. Clear out all ice build up.
Shaun S.
DISHWASHER LG LDS5040ST "Upon arrival found that unit has a defective main board on unit, gave customer est for repair, declines at this time"
Steve G.
MICROWAVE OVEN ELECTROLUX EI30BM60MSB Installed warranty parts. Unit still not working. Spoke to techline frank. Ran thru several test. He advised to order the door. ; schdld next appmnt for 12/6 FRI 8 am
Steve G.
MICROWAVE OVEN ELECTROLUX EI30BM60MSB "Installed new holder, actuator and door switches. Unit just counts down. All roads lead to bad door switch. Spoke to frank at frig. Techline. After going thru several things he states that they had issues with the door. ; ordrd 1 5304503310 (door assembly)"
Shaun S.
WASHER WHIRLPOOL WTW7300DW1 Upon arrival found that unit needs new console panel and main board both are non functioning gave customer est for repair declines at this time
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found broken wire on door Tech is going to repair wire - also order main control board for Techline; ordrng 1 W11293378 (cntrl-elec)
Shaun S.
RANGE - GAS KENMORE 911.3672591 "Removed and replaced igniter on unit ran and tested with customer present, unit checks ok"
Kevin S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Upon inspection freezer cooling ok, frig section not cooling because of ice and frost build up behind evap cover pics attached. Used steamer to clear ice. Noticed the drain was plugged. Put unit into forced defrost mode checks ok. Used steamer to clear drain tubes from rear and drain. Checked defrost sensor read good and was in proper placement according to stg. Assemble evap cover, plugged in unit, checked make sure evap fan running ok. Drain is clear and unit is running ok."
Shaun S.
MICROWAVE GE JNM1851DM1WW "Upon arrival found that unit has a defective mag tube, not heating when in use and hi voltage transformer is bunt up ; ordrng 1 WB27X10880 (magnetron asm) and 1 WB27X10910 (trans h.v.)"
Kevin S.
DISHWASHER SAMSUNG DW80M9550UG/AA " when unit engages lower spray arm back and forth the gears grinding from motor unit. Unit is filling and draining ok. Saving estimate for customer. Collected service call fee. Customer will think over the repair."
Steve G.
DISHWASHER BOSCH SHE3ARF5UC/21 Unit has an e25 error code. Found pump was out. Installed new pump assy. Cycled. ; ordrng 1 00620774TS (DRAIN PUMP)
Shaun S.
DISHWASHER WHIRLPOOL WDT710PAYM5 "Upon arrival ran and checked dishwasher functions, found that unit has access build up soap in wash motor and sump that is sticking to clean dishes sump assm needs changed ; ordrng 1 W10518394 and 1 WPW10482480 (pump&motor)"
Kevin S.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Upon inspection unit is only cooling about 54F in frig and 18F in freezer. Unit has error code SYEF evap fan failure and display leds are going dim needs new display panel. Problems with both icemakers, found upper icemaker compartment has frost and ice buildup from air leak. Needs new air handler kit. Customer claims a prior servicer had been out not sure when and replaced but if they did they used same original part design as new part design not installed. Also frost buildup in freezer around evaporator, causing blockage of fan and lack of cooling in frig section. Checked out fan is bad will need replaced as well, checked bimetal and defroster heater appear good and drain is cleared. Used steamer to melt enough to get checks then will have customer keep unplugged with door off to thaw out. Customer has spare frig. Need 2hrs on return.; rqstng P&A on 1 241509402 (motor) and 1 242058230 (user interface) and 1 5303918784 (air handler housin)"
Kevin S.
RANGE - ELECTRIC SAMSUNG NE59J7630SS "Replaced parts, unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC "Customer claims unit stopped cooling one day last week. They had unplugged unit for 30 mins. Plugged back in and unit did not run. Upon arrival checked temp reading way too cold -20 to -30 F and customer states unit running all the time. Cold control thermostat has to be bad. Advised to unplug unit and monitor, most food already in another unit. Customer states they had taken out a one year contract with frigidaire. Took pic of contract attached. Replaced control, unit will now turn off and on properly. Currently have setting to 2. Told customer to continue to monitor. Unit checks ok. Had customer call in to Frigidaire to send over for autho number.; used 1 5304513033 (THERMOSTAT) from stock"
Shaun S.
REFRIGERATOR LG LSXS26366S/00
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Door gasket is tore ordered new door gasket; ordrng 1 W10830274 (gasket-fip)
Kevin S.
WASHER SAMSUNG WF42H5200AP/A2 Washer needs new door catch/lock.; rqstng P&A on 1 DC64-00519B (latch)
Kevin S.
RANGE SAMSUNG NE59J7630SB "Replaced parts, checked made sure clock and other display functions ok. Checks all burners. Put unit in bake 350 let preheat to check. Also checked broil function. Unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF28K9380SR/AA Installed parts per ice bulletin and took pictures as I went
Brad A.
WASHER WHIRLPOOL WTW8040DW0 "Found clutch not engaging properly, installed new clutch, also found gearcase leaking oil and agitator stripped. Located in the laundry room, manufactured 6/2015; rqstng P&A on 1 W10775188 (washplate) and 1 W10811956 (drum assy), used 1 W10754448 (CLUTCH) from stock"
Brad A.
DISHWASHER BOSCH SHE3ARF2UC/21 "Found unit giving error e24 code. Found drain pump connection loose, not making good connection. Secured the connector properly. Unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 IMk making knocking noise and motor not advancing replaced IMk and checks ok; used 1 241798224 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2322MBKA Damper not open up installed new damper; used 1 242303001 (DAMPER) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT2021QW0 Installed new EVAP fan and adjusted the door gasket; used 1 242077705 (EVAP FAN MOTOR) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Called tech line sent pictures to email 3 more times -Raul- instructed to replace filter housing; ordrng 1 DA97-14365H (FILT HOUSING )
Brad A.
WASHER FRIGIDAIRE FAFS4073NA0 "Found door lock connection loose, secured connector, unit checks ok."
Brad A.
WASHER KENMORE 796.29272 "Found unit making loud noise during spin, found rotor nut loose, rotor was out of place. Secured rotor back in place, tightened nut. Unit checks ok."
Brad A.
DISHWASHER WHIRLPOOL UDT555SAHP "Found drain pump not coming on, found connector to pump loose, connected pump securely. Unit checks ok."
Brad A.
DRYER MAYTAG 110.607201 "75.00 Deductible collected---Found timer not advancing properly, installed new timer, unit checks ok."
Brad A.
DRYER SAMSUNG DV48J7770EP "Found idler pulley making squealing noise, installed new pulley. Unit checks OK.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Brad A.
REFRIGERATOR SAMSUNG RFG298AAPN/XAA "Found no frost pattern on evaporator, unit has refrigerant leak, customer does not want to repair."
Tim R.
REFRIGERATOR BO SAMSUNG RF4267HARS/XAA Checked unit over found the freezer section not cooling. Cleared out and found several cracks in the freezer linear. Warren tech not repairing. Putting unit into options per Ava...
Steve G.
WASHER LG WM8100HVA Customer states that the unit is leaking and not sure where it was leaking from. Tech found water dripping form the coin collector near the pump. Cycled unit. Clean out coin collector. Cycled unit.
Tim R.
WASHER KENMORE 796.4157321 Replaced dispenser hose and connector. Checks ok.
Tim R.
DRYER SAMSUNG DV520AEP/XAA Replaced belt and greased and oiled rollers and idler. Checks ok.; used 1 6602-001655 (BELT) from stock
Tim R.
DRYER SAMSUNG DV5451AEW/XAA Checked unit over found relay sticking on control and motor running. Parts is NLA. No repair.
Tim R.
WASHER SAMSUNG WF419AAW/XAA Replace drain pump unit checks OK; used 1 DC31-00054A (PUMP) from stock
Tim R.
ELECTRIC RANGE FRIGIDAIRE FGIF3036TFE Checked unit over found that the unit had a loose connection on control. Checks ok
Tim R.
RANGE - ELECTRIC SAMSUNG NF59J3420SS/AA Replaced parts listed. Checks ok
Tim R.
DRYER MAYTAG MEDC215EW1 Replaced thermal fuse. Checks ok; used 1 3392519 (FUSE) from stock
Steve M.
REFRIGERATOR SAMSUNG RS261MDRS/XAA01 Refrigerator water line has a hole in it. Cut off bad part of water line and reconnected. Checked all connections and water valve. No signs of leaks .
Tim R.
WASHER FRIGIDAIRE FFLE3911QW0 Replaced pressure switch located on back wall of unit. Checks ok. Unit wasn’t shutting off fill or draining.
Tim R.
WASHER MAYTAG MVWX655DW1 Fixed jammed tub. Checks ok
Tim R.
WASHER LG WM2301HR "Checked unit over fan of the washer was leaking from the front of the tub where the inner basket had rubbed into the Bello in the front of the tub. Needs complete tub and fellow. Unit about 5 to 10 years old in the laundry room. Not worth repairing; rqstng P&A on 1 3045ER0048J (REAR TUB) and 1 3045ER1017A (BASKET) and 1 3550ER0004F (FRONT TUB) and 1 4986ER0004F (BELLOW), states that autho needed"
Tim R.
WASHER GE GTWP2250D0WW Checked over no issues. Working normal.
Steve M.
MICROWAVE LG LMHM2237ST/01 Microwave is not heating found open high voltage fuse and burnt magnetron; ordrng 1 6324W1A001L (MAGNETRON ) and 1 EAF36358316 (FUSE)
Steve M.
MICROWAVE GE PEB7227AN1DD "Latch assembly broke, unable to open door.; ordrd 1 WB14X10049 (board latch)"
Steve M.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Unit is not dispensing ice maker is frozen over cannot remove ice bucket side of bucket assembly Is cracked. Service kit has already been installed next recommendation by Samsung is a water filter housing assembly Once job is approved notify technician to order parts; rqstng P&A on 1 DA97-12604D (ICEBUCKET (MARCONE)) and 1 DA97-12661A (FILTER HOUSING (MARCONE))
Tim R.
DOUBLE WALL OVEN KITCHEN AID KEBS207BSS00 "Checked unit over found that the unit had a dead display after running self clean. Removed oven and Replaced blown thermal fuse, checks ok"
Steve M.
WASHER SPEED QUEEN AWNE92SP113TW01 CO error code. Tested wire harness between user interface and main board. Wiring checks ok. Need main board ; ordrng 1 202508P (OUTPUT BOARD )
Steve G.
DRYER SAMSUNG DV330AEW/XAA Customer states that the unit is making a squealing noise. Found that the idler pulley was bad;. Installed new pulley cycled. ; pckd up 1 DC93-00634A (IDLER PULLEY)
Steve M.
RANGE - ELECTRIC GENERAL ELECTRIC JB655FK3DS Display board is out. ; ordrd 1 WB27X29093 (oven control t09 whi)
Steve M.
WASHER WHIRLPOOL WTW8900BC0 Roaring during spin cycle due to bad bearings. Need OUTTER tub and drive assembly.5 yrs old in laundry area ; ordrng 1 W10381077 (tub-outer) and 1 W10820039 (hub)
Steve G.
WASHER SAMSUNG WA45M7050AW/A4 03 Install new stator/rotor assembly installed new gear case not able to cycle or test unit due to unit was not in laundry room customer- was given a loaner -
Steve G.
OVEN KITCHENAID KEBS279BSS01 Customer states that the unit is not heating on the upper oven only. Put digital meter in the unit and took pictures as it went up. The oven did stay with the digital meter. Did explain to the customer that the unit does fluctuate.One of his concerns that the customer had was that it never worked right since out of the box. I did explain that the temp does go up and down. Never actually stays exactly at 350.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Customer states that the unit is not making ice. Found that the unit had a frozen water line and the ice maker when it cycled it was making a loud clicking noise. Bnbbnnbnb; pckd up 1 241920106 (;FILL TUBE KIT) and 1 243297609 (ICE MAKER)
Steve G.
REFRIGERATOR WHIRLPOOL KRFF507EBL01 Customer states that the refrigerator section is not cooling as it should be customer pulled deli drawer out and found the back it was all iced up customer needs main board rqstng P&A on 1 WPW10843055 (BOARD) and 1 WPW11294907 (ICE MAKER )
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Customer states that the unit is not making any ice. Customer has ice build up and the unit has never been sealed. Customer has hit the reset button. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 DA81-05595A (SEALANT) and 1 DA82-02367A (CLIP ASSY) and 1 DA97-13718C (ICE MAKER )
Steve G.
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW0C Installed new evaporator motor and made control cycled unit test OK
Shaun S.
DISHWASHER GE GDF520PGJ2BB "Upon arrival found that drain hose is clogged and will not push out of the unit to drain properly, customer to have dishwasher removed from spot due to 2 or possibly three layers of flooring has been put down after dish washer had been installed; ordrng 1 WD24X10062 (drain hose)"
Shaun S.
DISHWASHER WHIRLPOOL WDT710PAHW "Found no issue with drain unit was working just fine, ran and diag test on unit checks ok"
Shaun S.
DRYER KENMORE 110.863708 "Upon arrival found that unit has a defective heating element on unit, element is burnt out; ordrng 1 WP4391960 (element)"
Shaun S.
WASHER KENMORE 110.8287412 "Removed and replaced timer on unit, ran and checked out, unit checks ok upon techs departure; saved tckt"
Shaun S.
DRYER WHIRLPOOL WED9050XW1 "Upon arrival found that unit had bad thermostat, removed and replaced stat, ran and checked out; used 1 131298300 (THERMOSTAT) from stock"
Shaun S.
REFRIGERATOR SAMSUNG RF28HDEDBS "Parts that need to be replaced under parts warranty, unit needs new evap cover and new imk, imk was not replaced before just evap cover ; ordrng 1 DA97-12608A (EVAP COVER) and 1 DA97-15217B (IMK)"
Kevin S.
DRYER SAMSUNG DV48H7400EW/A2 "Unit not heating, checked household venting to outside good. Replaced heating element, also found idler pulley worn out, almost split in half. Pics attached Replaced element and pulley. Unit checks ok.; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-14486A (ELEMENT) from stock"
Shaun S.
RANGE - ELECTRIC GENERAL ELECTRIC J SP2680W3AD Upon arrival found that terminal block under cooktop is burnt up and the bake element needs replaced on unit; ordrng 1 WB17T10006 (block insulator) and 1 WB44K5012 (bake element-240v)
Shaun S.
DRYER LG DLE1501W Upon arrival found that unit needs new belt and idler pulley installed Deductible paid chk# 152; ordrng 1 BELT and 1 IDLERPULLEY
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Upon arrival unit not heating. Checked heating element, thermostat and thermal fuse. Found thermal fuse open replaced with truck stock. Tested unit in timed dry high heat mode, watched heating element cycle on and off properly. Unit checks ok. ''
Kevin S.
OVEN SAMSUNG FE-R300SB/XAA "Replaced parts. Customer said since last diagnosed the clock was acting up. Put unit into 350F bake to test on baking stone on middle rack. Unit is not heating properly still... only got up to 185F when unit beeped. Removed back panel, tested ohm read on both bake and broil. Found bake element is bad ordering new bake element also.; rqstng P&A on 1 DG47-00038B (BAKE ELEMENT)"
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAEWW/AA FF section freezing up fan heater is needed & needs repaired per IMk bulletin too cust declined repair
Kevin S.
WASHER SPEED QUEEN AWNE82SP113TW01 "Found unit belt had damage, upon removing motor and pump assembly pump was faulty and in a bind, nothing in the pump. Replaced belt and new pump. Tested unit filled, agitated, drained and spun without issue. No leaks unit checks ok. See sticky note.; used 1 201566P (PUMP), and 1 959P3 (IDLER) from stock"
Kevin S.
RANGE - ELECTRIC FRIGIDAIRE FPES3085PFB "Replaced relay board, took pic of burnt spot on unit. Upon testing checked every burner element, bake and broil functions ok. Set clock, unit checks ok."
Kevin S.
REFRIGERATOR KENMORE 106.5112221 Upon inspection customer claims unit lights inside will flicker sometimes. Unit is a side by side. Opened both doors and held in both door switches. Was able to pinpoint and have the freezer door switch act up. Customer ok with estimate for repair. Collected service call fee.; ordrng 1 WP2321285 (switch FREEZER DOOR)
Kevin M.
REFRIGERATOR BO GENERAL ELECTRIC GFE28HMHCSS FF EVAP fan is not running to circulate the air in the ff section; rqstng P&A on 1 WR60X29099 (refrigerator fresh f)
Kevin M.
REFRIGERATOR KENMORE 253.7031321 Found open bimetal replaced bimetal
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Shows FZ fan error code but unit isn’t grounded properly; ordrng 1 DA97-12617A (FF FAN ASSY)
Brad A.
WASHER WHIRLPOOL WTW5000DW1 "Found agitator stripped, ordered new agitator, and hub kit.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Calling Samsung reoccurring issue- due to IMk bulletin-Jessica- emailed picture in and called back Joe-Pedro-sent more pictures-; schdld next appmnt for 12/4 WED !
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new heater and ff fan assy and sealed where might be some air leakage and checks ok
Brad A.
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Found ice room frozen, called Techline, talked to Jessica, was told to install new auger, drain tube, and filter housing. Located in the kitchen. Manufactured 10/2014. Ordered auger, tube, and housing.; rqstng P&A on 1 DA97-12540G (AUGER) and 1 DA97-14608A (FILTER HOUSING) and 1 DA97-1988A (DRAIN TUBE), states that autho needed"
Kevin M.
REFRIGERATOR ROPER RT18BKXKQ00 Unit will need a new compressor and would cost more to repair than worth
Brad A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Found door not fitting trim piece properly. Ordered replacement door (PW), and door trim.; ordrng 1 LW10912110 (dor-fip/ PW) and 1 WP2309941 (trim-door)"
Brad A.
RANGE FRIGIDAIRE FEFL79JCB Found unit not heating properly. Ordered new bake element in control. Unit located in the kitchen. Manufactured in 2008; rqstng P&A on 1 316413800 (bake element) and 1 316419704 (overlay) and 1 316462868 (clock/timer)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA Leaking not coming from refrigerator but wiring shorting out in cabinet called AHS-Cordeasia auth#107CTLM
Brad A.
WALL OVEN SAMSUNG NQ70M7770DS/AA "Installed new cooling fan, unit checks ok."
Brad A.
RANGE WHIRLPOOL RF315PXYW1 "Found drip pan on left rear burner had grease build up, causing flare up. Burner and socket test ok. Called Matt to inform him."
Brad A.
OVEN GE PGS960BEL1TS "Found part was defective, ordered new glowbar through Shari.; saved tckt"
Brad A.
DISHWASHER FRIGIDAIRE FFBD2406NW9B "Installed new control board, unit is filling properly. All operations check ok."
Brad A.
WASHER LG WM3670HWA "Installed new water valve, found mushroom valve clogged as well, unit checks ok."
Tim R.
REFRIGERATOR LG n/a Checked unit over found ice maker not working consistently. Found lose pin in harness for ice maker. Fixed pin. Checks ok.
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Called and spoke to Tina at warranty center. Unit having paint off of door is strictly a cosmetic issue and will not be covered. System is updated notify customer
Steve G.
RANGE GE PTD7000SN1S Customer had communication error Tech called GE Techline Techline had not seen that error code but true replaced main board service manager board and display board tech called the customer back she got the unit exchanged out in a be going back to vendor
Tim R.
DRYER MAYTAG MEDX655DW1 Replaced shorted heater. Checks ok; used 1 279838 (ELEMENT) from stock
Tim R.
REFRIGERATOR FRIGIDAIRE FG4H2272UF Adjusted door on right side due to dragging. Checks ok.
Tim R.
RANGE SAMSUNG NX58K9850SS/AA "Converted to Gas stove, checks ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Adjusted IMk was Ted lined up all the way
Tim R.
OVEN WHIRLPOOL RF365BXPW0 Replaced shorted bake element. Checks ok
Tim R.
REFRIGERATOR BO SAMSUNG RF25HMEDBWW/AA Replaced icemaker. Checks ok; used 1 DA97-15217B (ICE MAKER) from stock
Tim R.
MICROWAVE WHIRLPOOL MH3184XPT Checked unit over found shorted main control. No repair due to NLA.
Steve M.
DRYER SAMSUNG DV42H5200EF/A3 Unit not heating. Found open heater element. Replaced heater unit heating ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
REFRIGERATOR SAMSUNG RF266ABRS Replaced door gasket on right side. Checks ok
Tim R.
DRYER WHIRLPOOL WED9200SQ0 Checked unit over found that the unit kept kicking off. Fixed control board connection. Checks ok.
Tim R.
DRYER - ELECTRIC MAYTAG LDE8624ACM Replaced broken belt. Checks ok.
Tim R.
DISHWASHER SAMSUNG DW7933LRASR/AA "Needs door seal and baffles.; rqstng P&A on 1 DD61-00177A (TUB BAFFLE) and 1 DD61-00178A (TUBE BAFFLE) and 1 DD62-00043A (TUB GASKET ), states that autho needed"
Brad A.
WASHER WHIRLPOOL WTW8500DR0 "Customer claims water backs up into sink when using deep water cycle on unit. Tested drain pump. Pump is working properly. Informed customer that a plumber is needed to change the drain set up, to properly handle the flow of water from the washer."
Tim R.
RANGE WHIRLPOOL WFE515S0EW1 Replaced terminal block. Checks ok
Steve M.
WASHER ROPER RTW4640YQ1 Agitator is broken; ordrd 1 WP63235 (agitator)
Tim R.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Needs defrost thermostat and control.; rqstng P&A on 1 W10675033 (cntrl-elec) and 1 W11109595 (motor-evap), states that autho needed"
Steve M.
DRYER GE GTD45EASJ0WS Unit vibrating due to loose drum bearing support. Tightened all components. Unit operating ok.
Steve M.
MICROWAVE SHARP SMD2470AS "Loud growling noise has been heard throughout ownership and distinct smell coming from unit this last occurrence fill home with smoke. Can not duplicate issue at this time. Recommend magtube and trnasformer.937-602-5159 best contact number; ordrng 1 RTRN-B101MRE0 (TRANSFORMER), rqstng P&A on 1 RV-MZA365WRZZ (MAGTUBE)"
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Refrigerator is not making ice due to improper cooling in the freezer. Evaporator coil is frosted over not going through defrost cycle. Need to install new computer and sensor---Customer declined at this time
Steve M.
REFRIGERATOR FRIGIDAIRE FGSS2635TF8 Issue with door cam causing door to bind. Replaced RH door cam. Unit operating ok; ordrng 1 XXX (DOOR CAM (TS))
Steve M.
DISHWASHER KENMORE 665.13863K600 Unit not cleaning properly. Found sump assembly full of debris. Cleaned out sump. Unit operating better.
Steve M.
WASHER LG WM4270HVA "Unit leaking water. Found leaking cold valve assembly and vent hose. Recommend replacing water valves and adjusted vent. No signs of leaks at this time after repair.; used 1 5220FR2006H (WATER VALVE), and 1 5220FR2075L (WATER VALVE) from stock"
Steve G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Removed and reinstalled temp sensor in the refrigerator section install new main board cycled unit test OK
Steve M.
REFRIGERATOR WHIRLPOOL n/a Freezer section not cooling properly. Need PCB and defrost sensor; ordrd 1 W11082837 (cntrl-elec (CORE)) and 1 WPW10383615 (thermistor)
Steve M.
REFRIGERATOR SAMSUNG RF23HCEDBWW/AA Installed new filter housing assembly. Thawed entered icemaker unit. Tested unit. Unit checks ok.
Steve G.
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW0C Customer states that the unit is not cooling. Found that the unit is not going into a Defrost mode. ; ordrd 1 W10359880 (motor-evap) and 1 W10847847 (contrl-box)
Steve G.
MICROWAVE KENMORE 790.8036331 Customer states that the unit will trip the breaker when the door is being closed. Load test the unit and the unit did trip the breaker. ; ordrng 1 1111 (UPPER DOOR SWITCH HOLDER) and 1 2222 (UPPER DOOR SWITCH ) and 1 3333 (LOWER DOOR SWITCH HOLDER) and 1 4444 (LOWER LEFT DOOR SWITCH) and 1 5555 (LOWER RIGHT DOOR SWITCH)
Steve G.
REFRIGERATOR GE PYE23PSDDSS Customer states that the unit is leaking from the freezer. found the defrost drain line was frozen up. Thawed out and freezer sections and removed the duck bill on the drain line to the catch pan. Clean out and clean off condenser assy. Cycle
Steve G.
WASHER MAYTAG MVWC565FW1 Install new covering spin basket agitator an agitator boat cycled unit test OK
Steve G.
REFRIGERATOR LG LRFXC2406S/00 Customer states that the unit is making a beeping noise for about 30 sec. unit will start beeping and then get faster and faster. Lg techline mark Lg did not have any bulletins of the noise. Kinda sounds like a heart monitor beeping before is flatlines out. Customer is going to contact the LG for second option.
Steve G.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 "Customer staters that the strip hinge keeps falling off, shelf rail crack and what wheels fell off. ; ordrng 1 5304508042 (RAIL) and 1 5304508042 (RAIL)"
Steve G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new icemaker and ice room fan motor cycled unit test OK customer also stated that they have a new issue with their unit found out that the dispenser motor for the ice is bad Tech ordered through the office new part; ordrng 1 W11298175 (DISPENSER MOTOR)
Shawn H.
RANGE - ELECTRIC HOTPOINT RB755GT1WH "Upon arrival found right side door hinge roller broken causing door to bind. Left side is intact but is very worn. Unit needs both hinges. ; ordrng 1 WB14X103 (hinge,door lh) and 1 WB14X104 (hinge rh)"
Shawn H.
OVEN JENN-AIR JES9800AAB Installed new top. All burners line up and all functions work as they should.
Shawn H.
WASHER MAYTAG MVWX655DW1 Installed all provided parts and ran to test. Unit still won’t fill over the wash plate in the deep water wash cycle. Thermistor tests within spec. No blockages at air dome. Ordering pressure hose from factory. ; ordrng 1 WP353244 (pressure switch hose)
Kevin S.
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Unit has frozen over in ice compartment as usual, Ordering kit per samsung bulletin 1 DA82-02697A (IMK SVC KIT)"
Kevin S.
RANGE GE JB870DF4BB Right front burner main element is out ordering new element and infinite switch.; rqstng P&A on 1 WB24T10162 (switch infinite cont) and 1 WB30T10155 (element haliant 12 t)
Shawn H.
REFRIGERATOR SAMSUNG RS265TDWP/XAA "Upon arrival customer stated unit won’t dispense ice. Removed ice bucket and found funnel blocked with ice. Cleared ice from funnel and from bucket. Reinstalled and ran to test. Unit dispenses fine on cubed and crushed. Checked door seal for air leaks, all good, checked dispenser door for air leaks, found soda build up on the door not allowing it to seal. Cleaned dispenser door and all is ok."
Kevin S.
RANGE GE PS960SL4SS "Customer claims no two functions will work at same time. All burners on cooktop are working. Both the top and bottom oven will work independently. When setting both units to heat at the same time the unit will kick out and reset. Called techline, talked to Greg, had me go into diagnostics, had some stuck key fault codes but checks ok. Said to get main control to replace and gave part number.; ordrng 1 WB27X33144 (MAIN CONTROL)"
Shawn H.
REFRIGERATOR KENMORE 795.7205311 Installed all provided parts and ran to test. All ok.
Kevin M.
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 "kitchen 10 + yrs Def brd relay& t stat is intermittently working; rqstng P&A on 1 4388932 (control,defrost adap) and 1 W10920279 (relay-strt) and 1 WP2198202 (thermostat)"
Kevin M.
REFRIGERATOR SAMSUNG RS265TDBP/AA Error codes ff fan assy and defrost heater ; rqstng P&A on 1 DA96-00681J (FF EVAP DEF HEATER) and 1 DA97-08724N (FF FAN ASSY )
Kevin S.
FREEZER FRIGIDAIRE LFFH17F3QWD "Found unit has a frozen drain, therefore blocking inlet for air to circulate. Unit is cooling ok just fan cannot circulate air. Unit is up on blocks and leaning forward a bit and not level. Unit barely fits under floor joists with current blocks used to raise off basement floor. Told customer we need level unit to help in proper drain flow. Steamed and removed ice, made sure drain was clear, poured cup of hot water. Installed cover and plugged back in unit, is running and cooling properly. Gave them advice on what to check for and to make sure lower vent is not blocked or frozen up. Unit checks ok."
Shawn H.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Installed all provided parts and ran to test. All ok. Advised customer bucket would be full within 24 hours and to dispose of first bucket of ice.
Brad A.
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Found icemaker not cycling properly, ordered icemaker and main control. Located in the kitchen. Manufactured 8/2017; rqstng P&A on 1 W10908391 (icemaker) and 1 W11333076 (CONTROL)"
Kevin S.
DRYER WHIRLPOOL WED8740DW0 "When running unit idler pulley making screeching noise. Replaced with truck stock. Unit now quiet and heating ok, showed customer. ; used 1 W10837240 (BRACKET) from stock"
Kevin M.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed compressor and dryer and recharged unit
Kevin S.
DRYER SPEED QUEEN ADE3SRGS173TW01 Found heating element open. Replaced with truck stock. Checked unit in both auto and time dry. Also checked venting ok.; used 1 964P3 (ELEMENT) from stock
Brad A.
WASHER MAYTAG MHW5100DW0 "Found tub spinning out of balance. Found bearing noise. Ordered tub and shocks. Located in the laundry room. Manufactured 10/2015; rqstng P&A on 4 W10312625 (shock-absr)s and 1 WPW10409997 (tub-outer), states that autho needed"
Kevin M.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Installed new door kit and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Unit needs repaired per IMk bulletin -Pam-autho per Pam and took pictures as I went; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT1425VW Adjusted the doors but covers were damaged from delivery and cust trying to get unit exchange damaged from delivery mail customer a receipt
Brad A.
REFRIGERATOR LG LFXS26973D/00 Installed new dispenser paddle switch. Unit checks ok.
Brad A.
MICROWAVE WHIRLPOOL WMH53520CS3 Found microswitch not closing properly. Installed new switch. Unit checks ok.; used 1 W10269458 (MICRO SWITCH) from stock
Brad A.
WASHER LG WM8000HVA "Installed new drain pump, unit is working properly."
Brad A.
WASHER GE GLWN2800D1WS "Installed new motor, unit is working properly."
Brad A.
DISHWASHER GE GDF520PGD4CC "Found unit leaking, found tub seal out of place not sealing properly. Seated seal into tub properly. Unit checks ok."
Shawn H.
DRYER WHIRLPOOL WED9200SQ0 Checked unit and found thermal fuse shorted open again. Customer has vent cleaning scheduled for Saturday December 7th. Installed new fuse and ran to test. Unit runs and cycles. Customer isn’t using unit until vent is cleaned and will use normally after. Will call in if problem comes back. If it does at this point it has to be a relay sticking on the main control. ; used 1 3392519 (FUSE(PW)) from stock
Tim R.
RANGE - ELECTRIC SAMSUNG NF59J3420SS/AA "Checked unit over found that the front left burner shorted out. Front right burner and switch bad. Burner showing NLA. Unit is 10 to 12 years old in the kitchen.; rqstng P&A on 1 DG44-01008A (SWITCH) and 1 DG47-00043B(NLA) (BURNER RF) and 1 DG47-00056A (BURNER LF), states that autho needed"
Steve M.
MICROWAVE OVEN LG LMV2031ST/00 Primary .9 filament .5 secondary to ground 100Tube .5; ordrng 1 XXX (COOLING FAN BLADE) and 1 XXX (COOLING FAN MOTOR) and 1 XXX (MAGNETRON) and 1 XXX (TRANSFORMER )
Tim R.
REFRIGERATOR SAMSUNG RF28R7351SR Checked unit over found that the unit needs both doors for refrigerator and freezer door. Customer picking up door and attempting to install on his own. ; ordrng 1 DA82-02692Y (FREEZER DOOR ) and 1 DA91-04200R (REFRIGERATOR RIGHT) and 1 DA91-05050A (REFRIGERATOR LEFT)
Shawn H.
REFRIG/SIDE-BY-S MAYTAG MFI2569VEM4 Unit is 9 years old in garage. Customer states that the fresh food section keeps freezing items and cooling below set temp. Unit is set to 46 but is 30 on the interior. Ran diagnostics and no sensors show shorted open. Tested sensors at main control. Fresh food thermistor is out of range. Unit needs thermistor for fresh food section. Need to get part number for thermistor. No listing from Whirlpool or DAP. Will call customer with quote.
Shaun S.
RANGE - GAS KENMORE 911.3672591 Upon arrival unit has a defective igniter on unit; ordrng 1 WB2X9154 (IGNITOR)
Tim R.
WASHER SAMSUNG WV60M9900AV/A5 Installed spring. Checks ok.
Shawn H.
DISHWASHER KITCHENAID KDPE234GPS0 4-3 and 7-1 codes present. Wash motor not running and no heat codes. Put unit into diagnostics and unit would fill but not wash. Removed panel and checked for open motor and heater. Both citrcuits test good. Issue is with main control. Unit needs main board. ; ordrng 1 W11305303 (cntrl-elec)