Checked unit over found at the terminal block with snapped in half. Replaced terminal block. This is not covered under warranty due to it not being normal wear and tear. I did inform them of this. Instructed them to be very careful when installing the power cords

Replaced gear case due to unit making squealing noise. Checks ok

Cleared ice build up in the freezer and in the icemaker. Customer needs to replace filter to get better water pressure for the icemaker and dispenser.

Checked unit over found that the unit would not spin out properly. Cleared debris. Reassembled unit tested checks OK

Adjusted bottom door seal. If unit has anymore issues will need lower door seal.

Replaced parts, unit checks okay

Repaired connection on the control board. Unit checks OK

Fixed water line and replaced icemaker. Checks ok; used 1 243297603 () from stock

Replaced parts, unit checks okay

Install new main board. Cycled unit tested OK

Installed new motor assembly. Cycled unit. Tested OK

Unit is not washing. Found that the filters were clogged up cleaned the filters , checks okay

Leaking and sud error code. Load checked the unit and did see soap running down the front of the unit. Did clean dispenser area up. All checks okay

Replaced parts unit checks okay

Installed control and ran to test. All ok. Unit is operating as it should.

Installed new door and advised customer to monitor for frost build up. All ok.

Replaced parts, unit checks okay

Installed all provided parts. Ran to test. All ok. No more noise or drum wobble.

"Inspected the unit and found the water valve faulty and issue with lid latch. Replaced parts, ran test cycle. All checks ok."

"Inspected the unit and found that the dogs on the clutch were worn down not allowing the agitator to function properly. Provided estimate to the customer for part, customer approved. Replaced the part, verified unit was working properly. All checks OK."

"Installed parts, ran a test cycle. All checks ok."

Icemaker is functioning properly now. If the customers has any more issues they'll reach back out to us.

"Inspected the unit and found the freezer and fridge were warm and fans werent working. Compressor was also not engaging. Compressor and fans came back on and began to cool the unit. All checks ok. If issue returns, recommended customer replace the control board."

Defrost drain is blocked cleared out and checks ok

Spoke with the customer about the issues. Customer stated the water is not completely draining out of the unit. I advise the customer we had installed a new drain pump and if they have any other issues with unit not draining properly the first thing they need to do is replace the drain line as we noticed a good amount of gunk and food build up overtime. Customer to contact a plumber and have the line replaced.

Replaced parts, unit checks okay

Installed new fill tube the old one was frozen up ; used 1 241920106 (Fill tube) from stock

Installed new dye dryer and recharged unit. Instruct customer to give it a few days put ice trays in or cup of water to freeze before adding food.

Replaced parts, unit checks okay

Installed part listed. Checked ok. Unit functions and fills as designed. ; used 1 W11165546 (Valve) from stock

Found fill tube under ice maker. Water wasnt going into tray as designed to. Adjusted fill tube and tested. All checked ok.

Tested unit. Found harness to switch not seated correctly and making contact. Adjusted harness and tested unit and all checked ok.

"Found unit giving AF error code, customers vent restricted, unit checks ok. Customer to clean vents out."

"Found heating element open, installed new element, unit checks ok.; used 1 Dc97-14486a (Element) from stock"

Found unit not working. Fixed issue with heat and all checked ok.

Frigidaire Rep. Russell advised of crack in inside wall. Advised water seeping through to inside fridge. Tech stated water coming out of liner is not good. Going to replace unit. Water line in inside wall is possibly cracked and filling wall liner. Said repair wont last and going to replace unit. File # 84985935

"Found no model serial tag on the unit"

Found inner basket and outer drum have play in them causing unit to go out of balance. Inner basket no longer available to replace.

Installed control. All checks OK

"Found bake element open, installed new element, unit checks ok.; used 1 316075103 (Element) from stock"

"Found large burner not coming on, installed new burner, unit checks ok."

Checked unit over found switch is locked up and would not engage. Found bad fan assembly and bad fan switch. And it also needs timer due to being shorted out. This unit we will need additional labor on due to the extent of the repair if they were able to find the parts. Unit is about 50 years old in the kitchen; rqstng P&A on 1 707704K(NLA) (Motor) and 1 700027(NLA) (Motor cover) and 1 12001130(NLA) (Fan switch) and 1 W11120795 (Infinite switch) and 1 700855K (Infinite switch) and 1 707732(NLA) (Timer switch)

Inspected unit and found the washer motor running correctly but the drain pump not running. I took off drain pump and there was a clog stopping the impeller. Removed clogged and put pump back on. Ran tests. All checks ok.

Inspected unit and found unit slightly unlevel. Leveled unit out and made sure to educate customer on the amount of clothes that needed to be put in higher capacity washers. All checks OK.

"Customer states that unit isnt spinning. Checked for error codes. F0E5 off balance present. Unit isnt level. This can prevent it from spinning up to full speed. Leveled unit and calibrated. Unit will not spin in test mode. Tachometer is good, shifter is good, motor is good, capacitor is good, voltage is good, no loose or broken wires. Drive hub is tight. Nothing keeping tub from moving. Control is shorted causing no spin. Unit needs control."

Was finally able to re-create a noise, ordering parts; ordrng 1 W11127829 (Condenser motor) and 1 W2188935 (Fan blade)

Customer states that unit is leaking from front left area. Inspected gasket and found damage to gasket. Unit will need tub gasket replaced. Please order and schedule for Thursday of this week.; ordrng 1 DD62-00097B (Tub seal)

"Customer states that after a power outage the unit wont work on timed dry, or dewrinkle. Unit also wont connect to the Wi-Fi. Unit has error codes for a shorted inlet and outlet thermistor. Cannot get unit to start in timed dry. Unit needs main control, Wi-Fi board, inlet and out thermistors. ; ordrng 1 WE22X29700 (Main board) and 1 WH22X29073 (Wi-Fi board) and 1 WE04X29714 (Outlet thermistor) and 1 WE04X20252 (Inlet thermistor)"

"Customer states that upper oven wont heat. Bake, broil, and convection wont heat. Inspected unit and found thermostat shorted open. Unit needs thermostat for upper oven. ; ordrng 1 318004902 (Thermostat)"

"Inspected unit and found the drain pump making a low humming sound when activated and the control board not responding during several actions. Ordering parts.; ordrng 1 WD26X10046 (Drain pump), rqstng P&A on 1 WD21X10408 (Control panel)"

Inspected the unit and found the main wiring harness running from the terminal block to the main control board and shorted out and it has damaged the control board. Found the bake element damaged and one of the infinite switches had burnt out. The unit is 12 years old and located in the kitchen. Due to the age and the cost of repair the tech recommends to replace the unit. Left the unit unplugged and told the customer not to use it due to fire hazard.; rqstng P&A on 1 W10840298 (Control) and 1 W10308477 (Element) and 1 111111 (Main wire harness between terminal block and control) and 1 3148952 (Switch)

Customer states that intermittently loads arent coming out dry and in automatic it stalled out around the energy saver setting. Cycling thermostat tests good at room temperature. No lint build up in blower housing. Ran unit to test. Unit is cycling on/off as it should and getting to correct temperature. Timer will need replaced. Contact isnt opening and allowing it to advance. This is a known issue with these. This is most likely the cause of long dry times as well. Contact wont close to allow it to heat. ; ordrng 1 D518562 (Timer)

Control board not advancing into defrost ; ordrng 1 W11496873 (Cont brd)

Light is out in fresh food section ; ordrng 1 ABQ75963201 (Light) and 1 ACQ88651527 (Light)

Damper not opening properly and possible fan noise ; ordrng 1 WR60X27396 (Damper) and 1 WR60X30968 (Fan)

"Ordering parts for repair. Says slight frost in freezer coming out by vent holes and kinda noisey which would be fan. Temps are in freezer are registering around 9 degrees. Ordering parts for return. ; rqstng P&A on 1 5303918634 (Defrost thermostat) and 1 5304521244 (Motor fan), states that autho needed"

W10161676 control W10438750 UI Unit has power at wall. Beeps but no display and still wont turn on. Needs parts listed but coming up NLA.. ; rqstng P&A on 1 W10161676 (Control) and 1 W10438750 (Ui)

Fan is locked up needs to replaced; ordrng 1 WR60X26866 (Ff fan assy)

"Found unit not maintaining bake temperature, ordered control, igniter, and dsi board. Located in the kitchen, manufactured 10/2016.; rqstng P&A on 1 W10348656 (Control) and 1 W10511278 (Dsi board) and 1 9758079 (Igniter)"

"Found evaporator fan freezing, ordered fan kit.; ordrng 1 5303918878 (Fan kit)"

Oven keeps dropping temp and board shows 66 ordering parts for repair.; rqstng P&A on 1 5304523299 (Control)

Inspected unit and found the icemaker in the Fresh food section not making ice. I found the icemaker in the bottom not producing as much ice as it should. I also found the icebox fan not turning. Ordering both icemakers and icebox fan.; rqstng P&A on 1 243297613 (Fresh food icemaker) and 1 5303918877 (Freezer icemaker) and 1 242119403 (Fan assembly)

"Found wash motor not responding, will need control and wash motor. Parts still under manufacturer warranty. Ordered control and wash motor.; ordrng 1 Unknown (Main control board) and 1 Abt72989206 (Wash motor)"

Inspected unit and found the control panel completely black not lighting up at all. Had voltage coming in from the wall as well through the control board and to the control panel. Ordered control board and control panel; rqstng P&A on 1 DC97-21464F (Control panel ASM) and 1 DC92-02388A (Control board)

Inspected unit and found a crack in the outer basket. Unit was leaking from that crack. Ordering parts. ; rqstng P&A on 1 AJQ73674410 (Inner basket) and 1 MCK67635901 (Outer tub) and 1 MHW62141203 (Washer spinner support) and 1 4036ER4001F (Washer outer tub gasket) and 1 AHL72914401 (Washer motor rotor) and 1 AJB73816004 (Washer motor stater) and 1 AJQ73674304 (Washer rear tub assembly) and 4 383EER3001V (Shock absorber)s and 1 4970FR2084Z (Washer suspension spring) and 1 MDS62058301 (Washer rear tub gasket) and 1 4280FR4048N (Washer tub inner bearing) and 1 4280FR4048Z (Washer tub outer bearing)

Checked unit over found that the door latch had been kicked closed. Disassembled and fixed door latch checks ok

Checked unit over found shorted control. Replaced unit started for one min and shut down again. Unit has shorted wire harness and user interface and potentially something else causing main control to short out. Spoke with HBW and theyre putting into options.

Reprogrammed unit an instructed customer to get unit leveled to help with going off balance and spinning out

Compressor is running and extremely hot but unit not cooling at all. Needs compressor. Customer is talking with the big sandys about exchange

Replaced door closer and adjusted hinges. Checks ok.

Reset breaker and control checks ok

Replaced control and tested. Checks ok

Checked unit over found that the unit did not have the correct water supply hooked up hot and cold hooked up backwards. Adjusted drain hose. Unit checks OK

Spoke with Cody about this unit and the water leak is coming from the water line in the customers home and not the refrigerator. Explained Samsung wont cover that

Fixed door assembly. Checks ok

Arrived and found that the unit was all taken apart. I informed them we would not work on unit due to it being taken apart and previously worked on under warranty by another service provider.

Checked unit over found bad timer and knob. Removed timer and cleaned contacts. Replaced knob and cleaned vent inside dryer and outer vent. Checks ok

Customer states they had frost build up in the freezer. Customer had the unit thawed out. Did check the gasket and the rails and check ok.

Installed new gasket and advised customer to keep door closed as long as possible to help gasket hold shape.

Replaced parts, unit tested okay

Install new door springs unit checks okay

Installed wash motor and verified operation. All ok. Unit operates as it should.

"Installed all parts, calibrated control and ran to test. All ok. Unit functions as it should."

Installed all provided parts and ran to test. Unit is operating as it should. All ok.

Replaced parts, unit tested okay

"Inspected and found the motor relay randomly wanting to not release and stay activated as long as the door was closed. Disconnect all power to the unit and inspected the control board, found no burnt relays or harnesses at the control board, re-programmed control board and reset the relay. Ran multiple test cycles with no issues. All checks ok. If the issue returns the customer will need to replace the control board."

"Inspected unit and found ice buildup underneath the icemaker, the customer has defrosted the icemaker section multiple times and the issue continues to return. During inspection also found iceberg up behind the evaporator wall and water under the deli drawer. Advised customer they have potential issues with the drain line for the fresh food section and possible cracking along the back wall behind the evaporator cover. Advised customer I would not know more until we remove the evaporator cover. Provided estimate to clear drain line, install wire heater for the drain line, and assess the back wall for cracks. Customer approved repair. Removed evaporator cover and found the drain line clogged and frozen over. Cleared the drain line and installed heater, cleared ice off back wall and found three minor cracks. Showed issues to the customer and applied permagum around cracks to seal it off. Reassembled the evaporator cover and sealed around it. Cleared ice out of the icemaker section and removed icemaker. Cleared ice off fan assembly, and applied food grade sealant around the icebox to prevent warm air from getting in. Installed Y clips on evaporator coil in the icemaker section and installed new upgraded icemaker. I advise the customer to allow the fresh food section to defrost for at least 24 hours to allow the drain lines completely clear out. I advise the customer after 24 hours is up they can plug the unit back in and it should take up to 24 hours for the fresh food section in the freezer section of returning on the temperatures and an additional 24 hours after that if your icemaker starts working. All checks OK; used 1 DA97-15217D (ICE MAKER) from stock"

Installed water valve customer already had part

"Inspected unit and found ice in the ice mold but it would not harvest it into the ice bin. Called tech line and spoke with Demarcus entered diagnostics and ran the following tests cycles. Ran the harvest cycle and it dumped the ice without any issues-passed. Ran a thermistor check and the temperature read 30?F, the temperature on the icemaker motor was an average of 33?.-passed. Ran a fill cycle and it filled the ice mold with water.-passed. Ran a fan test cycle and it activated without issue-passed. Checked the wire harness running to the control board and it would not give consistent readings (ranged from OL - 75.9]. Techline said to check the resistance on the icemaker directly, reading showed 11.0 resistance. Techline advised the reading should be around 25.0 based on the temperature. Techline advised to replace the icemaker. Installed new icemaker from truck stock as part warranty. ; used 1 243297613 (part warranty) (Icemaker (part warranty)) from stock"

"Customer stated the unit was making a louder noise and displaying error code CS for long drain time. Removed and cleared drain lines. Filled the unit with water and ran a test cycle on the drain pump. The pump activated and drained without any issues, ran through a spin cycle with no abnormal vibrations or noises. All checks ok."

Inspected unit and found the belt had come dislodged off the pulley and motor. Made adjustments to the guard and reattach the pulley and belt. Installed updated board. Ran a test cycle and all checks OK

Unit has a refrigerant leak in the Yoder loop going into the cabinet non-repairable

Defrost evaporator coil replaced fresh food fan assembly and defrost sensor

Installed new pulley. Checked ok. ; used 1 W10837240 (Bracket) from stock

Found unit not cooling correctly. Compressor hot to touch and gurgling in lines.

Not getting water through supply line

Installed new damper assembly and checks ok

Installed parts listed. Checkd ok.

Unit door not opening. Customer broke open. But dial and control not responding. Gave customer quote for repair.

Installed part listed. Checked ok. ; used 1 5303918775 (Thermistor) from stock