Customer states that unit has water/ice under the deli drawer. The water is coming from the defrost drain. It is clogged and overflowing. Cleared defrost and verified its open. All ok.

Customer states that unit isnt filling. It goes right into the wash cycle. Control has an error code stored for lid left open. Ran diagnostics tests and all functions work as they should. Ran speed wash to test and aged as it should. Went over cycle selection and load size with customer. Unable to duplicate concern of no fill.

Customer states that unit is blowing the fuse again. Inspected unit and found the primary interlock switch shorted closed. This is a normally open switch. Customer has replaced the switch group themselves and has a warranty on the part still. Installed temporary switch and ran to test. Unit is heating as it should. Fuse is good. All ok.

Checked unit over found cracked cooktop. Needs new cooktop, no repair as of now

Adjusted drain loop and door latch checks ok.

Hooked up newfi and reset controls checks ok. Customer will let us know if it has more issues.

Inspected unit and found the fan in the freezer section not running. Removed the back evaporator cover and found ice on the fan and behind the auger motor. Found the fill tube overflowing and leaking. Used food grade sealant to seal around the fill tube and resecured guide. Unit is now cooling properly and the fan is functioning. Advised the customer to give it a day or two before turning the icemaker back on. All checks OK

"Customers original issue was the balance/friction ring was cracked and partially missing when the washer arrived and during the first few cycles the unit was loud and banging around consistently. Replaced the friction ring and the next cycle discovered the pressure sensor hose had come detached and was leaking on the floor. It started leaking roughly half way through the cycle. Readjusted and reattached the pressure sensor hose and ran an empty short cycle and found no other leaks. A few days later the customer ran a medium to heavy load and later during the cycle the customer returned to discover water on the floor. Upon returning to repair the unit we ran a test cycle simulating a weighted load. Found the basket tilting towards the front right of the unit and the water fill line splashing outside of the basket and onto the floor. The spring suspension needs replaced due to the original issue caused by the friction ring. Advised and demonstrated to the customer the issues with the suspension. Advised the suspension springs need replaced, and the possibility of future issues with the unit due to the damaged friction ring and the unit having been run with part of it damaged. Customer will contact us if they want to move forward with repairs."

Installed parts listed, all checked okay

Inspected the unit and found several error codes for oversudes and the unit had a faulty hub drive and would not agitate without moving the entire basket. Unit is in a commercial setting at a salon. Provided information and parts needed to Assurant and the repair was declined. Assurant to contact customer and advise.

Installed power cord and verified operation. All functions operate as they should. Unit heated to 350 in ten minutes. All ok.

Customer states that unit wont light up and now wont start. Voltage to the main control is correct. Voltage from the main to the user interface is correct. Reset control and user interface powered on. All buttons and functions work. Ran to test. Unit functions as it should. If problem reoccurs it will need the user interface. That part is no longer available through our sources.

Ran tests found idler wheel bearing bad causing no run issue. Replaced idler tested good.; used 1 DE634A (Idler) from stock

Inspected unit and found a hose clamp loose and leaking underneath the unit. Tightened the clamp. Ran multiple test cycles and found no other leaks. All checks OK.

Inspected the unit and found the sanitize and rinse aid lights blinking. This is a miscommunication between the main control board and the display board. Attempted to reset the unit including powering the unit off for five minutes and attempting reset again. Good power to the unit and board. Unit not responding. Unit needs new module programmed board and program display board. Provided information and the customer and estimate and repairs were declined.

Installed parts reset unit and checks okay

Defrost timer needs replaced, installed new part all checks good

Unit is non repairable refrigerant line freezing upin the back cabinet, called techline spoke to Allen and did video with him also- case #86162728 customer care #1-800-374-4432

Ran tests found washer top bent causing lid lock not to engage. Bent top back in to position ran drain and spin tested good.

Inspected the unit and found the broil element disengaged the wire. Secured wire. Ran a test cycle. All checks ok

Installed parts. All checks ok

"Inspected the unit and found a failing control, washmotor, gaskets, and possibly lower spray arm. Customer declined repair."

Unit has wiring issue in the cabinet causing fresh section to freeze up contacted AST-Michael

Control board locked, replaced control board and checks ok

Installed new thermostat reset unit and checks okay

Inspected the unit. And found the relays on the control board sticking. Removed top panel. Removed control board. Provided a temporary fix so the unit is working fine now. But informed the customer that if it persists that they will need a control board.

Installed parts. Ran a test cycle. All checks OK

Inspected the unit and found that it was leaning to far forward. Adjusted the feet till the unit was level. Ran a test cycle. All checks OK

Inspected the unit and found a failed communication between the drain pump and control board. Control board part # W10251745 is no longer being manufactured.

Inspected the unit and found it was failing to supply power to the units components. Customer declined repair at this time.

Inspected unit and found unit completely unresponsive. Pulled model and serial number up on the GE Smart HQ app. Found a service bulletin for this problem. Followed steps of the service bulletin and found I need to replace user interface and control. Gave customer quote. Customer declined repair.

Inspected unit and found the unit working properly. Customer had heavy wet blanket and stated the sound would happen with a load. Unit still would not make sound. Advised customer to use like normal and take a video if sound is heard again and to call back.

Inspected unit and found ice maker stuck in an out of home position. Attempted to cycle the ice maker and it would not cycle. Customer was also concerned with unit not switching between crushed and cubed ice. Replaced ice maker. Found ice behind flapper on ice bin causing the bin to jam when attempting to switch between crushed and cubed ice. Unclogged the bin. Tested ice maker and dispenser. All checks ok. ; used 1 DA97-07365G (ICE MAKER) from stock

Installed new parts. Unit was still not receiving voltage to the ice maker. Informed customer of issue. Customer switching out fridge for tenant.

Inspected the unit and found the display console beeping and blinking. Ordering part.; ordrng 1 AGL75172601 (Display console)

Installed parts listed, all checked okay

Check unit over found that the unit was not heating. Disassembled unit and removed the heating element on this unit. Had a blown thermostat and thermal fuse. Replaced fuse kit and reassemble the unit. Tested unit and it is heating up properly. Checks; ordrng 1 490P3(ts) (Fuse kit)

Installed new parts. All checks ok.

Ran tests found element shorted out causing no run issue.; ordrng 1 5304529737 (Heater)

Installed parts listed, all checked okay

Inspected the unit and found a failed control board. Ordering part. ; ordrng 1 W11170319 (Control)

Replaced drain pump and ran through programming. Checks ok

Checked unit over found that the tub was stuck. Freed up the tub and reprogrammed the unit.

Unit has a locked up motor and transmission. This unit is 25 plus years old, spoke with AHS and they're putting it into options.

Adjusted temperature and freezer vent channel. Checks ok

Checked unit over found that the back left burner was not heating up. Removed burner and repaired wire harness on burner. Reinstalled burner. Tested the rest of the burners. Unit checked OK

Replaced shorted heating element checks ok ; used 1 DE486A (ELEMENT) from stock

Checked unit over found that the unit wouldnt drain out the water. Drain pump had a blockage and so did the drain line. Disassembled and cleared drain pump and cleared drain line. Ran test. Unit checks ok

Checked unit over found that the unit wouldnt start and drum was locked up. Disassembled unit and found sock jammed into blower wheel and keeping the motor from moving cleared out blower wheel and reassembled unit. Checks ok

Installed parts listed, all checked good

Customer has issues with cooling. Unit did check out ok. Customer had some questions.

Cleaned out the screens and spray arms and instructed customer on detergent usage. Checks ok

Checked unit over found shorted heating element and melted wire. Repaired the wires and replaced heating element. Fixed outlet box mount. Checks ok ; used 1 316075103 (BAKE ELEMENT) from stock

Checked unit over found the terminal block on the back was loose. Tightened down terminal block. Tested unit and unit is heating up in both the oven and the cooktop with no issues. Customer says if they are running the oven and the cooktop sometimes it will trip the breaker. I informed her that that is not related to the oven is either a wiring or breaker issue. Checks ok

Cleared drain line and adjusted dispenser. Checks ok

Checked unit over found that the refrigerator section was still off by about 5 or 8?. Unit will need a new control board and a temperature sensor. Gave estimate to customer and they do not want to go ahead with the repair as of now.

Installed new icemaker

Clark techline. Put unit into diag. Pulled unit out and removed the green waterline off the watervalve and we are getting water through the valve. Checked power at the board for the internal heater and we are getting 12v dc and ohm out the heater. Per techline customer will have to unplug the unit for 2/3 days to thaw out the water line.

Installed new door and new switch assembly, checks OK

Installed new front left large burner. Cycled checks OK

Inspected the unit and found a failed drain pump and the display board not consistently functioning properly. Also found the rear shock absorber had a large amount of rust buildup on it and a grinding noise coming from the gearcase. Provided information and the customer and recommended they replace the unit due to the cost of repair and age of unit.

Customer states that unit is making a metal scraping noise when tumbling. The left side of the cabinet is rubbing the drum as it tumbles. Pulled the unit and found cabinet damage to the left rear. Unit was damaged during delivery or before. Damage is not a manufacturer defect. Pushed dent out on left as best as possible to clear the drum. Noise is gone and unit tumbles/heats as it should. Samsung ticket #4169978797

Installed main control and ran unit with load to test. Unit finished cycle with no issues or errors. All ok.

"Installed new suspension set, leveled unit, calibrated control, and ran to test. Unit is operating as it should."

Customer states that unit has not worked from day one. Checked voltage to the unit. Unit is only getting half the voltage it needs. Voltage at the outlet is 123vac. Same at the back of the unit. Reset the breaker. Voltage is still the same. Bathroom that the unit is in is under remodel. Customer to have contractor repair the voltage issues. If unit still wont operate would like to have the control board and user interface on hand. Samsung ticket number# 4169978600

"Customer states unit is not heating. Found the thermal fuse was blown. Installed new fuse, cycled. ; used 1 279816 (Thermal cut off fuse) from stock"

"Replaced ice maker cycled filled tested good.; used 1 DA97-15217D (Ice maker) from stock"

Inspected the unit and found the dispenser switch possibly sticking. Reset switch and water filter. Removed grill pan and made adjustments to the water line. Ran multiple test cycles and the water valve is functioning properly.

Inspected unit and found the temperatures in the fresh food section an average of 38? and 25? in the freezer section. The temperatures were set for 37 and 0? on the display board. Pulled the unit forward and found the power cord barely in the outlet. Reset the board by disconnecting the power and plugged it back up and the unit pulled 3 A on start up and stayed at 1.27 while monitoring. Advise the customer the issue couldve been from the plug and the unit loosing voltage. I changed the temperature to a boost freeze advise customer to give it two days see if he turns normal temperatures. If issue returns we will need to send out Kevin for a sealed system issue and a partial frost pattern in the freezer.

Inspected the unit and found the plug for the garbage disposal still in place. Showed it to the customer. Removed plug. Ran a test cycle and the unit started draining without any issues. Made adjustments to the door to make sure it closes properly. All checks ok.

Inspected the unit and found warm air getting into the ice box area. Used foam gasket kit from whirlpool and sealed around the channel. Reinstalled the icebox section and advise the customer give it a week or so to see if any more moisture appears.

Installed parts listed, all checked good

Installed new rail tested good.

Installed new element ran bake test to 350 hit 10 minutes tested good.

Loose connection to the light module reconnected and checks ok

Installed new water reservoir and solenoid checked unit for leaks and checks ok

Unit needs fresh food assembly replaced, customer declined estimate

Ran tests found ice maker mold leaking into bucket. Installed new ice maker cycled filled tested good no leaks.; used 1 5303918277 (Ice maker) from stock

"Ran tests found control locked, unlocked control tested good. Showed customer how to lock and unlock control"

Inspected unit and found the washer not draining properly. Found the drain filter clean and felt the drain pump for any obstructions and couldnt find any. As I was testing the drain pump it sounded like something was flushed through the line and unit immediately started draining again. Informed customer unit was draining and drain pump sounded good but if it continues to act up we can replace the pump. All checks ok.

"Inspected unit and found the water coming in very slowly. Also found when in a rinse cycle, the timer would start to get louder and run faster through the spin cycle. Quoted customer for timer and water valve. Customer declined repair."

Unit has refrigerant leak in captube non repairable called Techline -Allen - no sealed system repairs on this particular model case #86161499 Gave customer case number and customer care phone number

Error code 71 high temp in freezer compartment. Unit has wiring issue that is non repairable contacting AST- spoke to Jensen

Ice maker was locked up replaced ice maker and checks ok; used 1 W10873791 (Imk) from stock

"Customer states that unit is loosing power and makes a sizzle sound from the rear. Inspected terminal block and found it shorted. This is why it looses power and the cause of the noise. No other loose or broken wires. Replaced terminal block. . ; ordrng 1 RC3-50-4 (Power cord), used 1 W10245259 (Terminal block) from stock"

Customer states that the unit does not maintains the set temperature. Voltage to the unit is correct. Bake and broil elements test good. Temperature sensor and harness are good. No signs of loose or broken wires. Ran unit in bake to test temperature. The unit gets to temperature but wont maintain it. The relay is not closing to send voltage to heat. The unit needs the main pcb. ; ordrng 1 DE94-03926B (Main pcb)

Customer state that the unit wont select the water function. No loose or broken wires behind the user interface. Ice dispenses fine. Unit needs user interface. Would like water valve on hand in case it wont function after getting voltage to it. ; ordrng 1 5304530933 (User interface) and 1 5304530878 (Water valve)

"Inspected the unit and found several major issues. Ran a drain and spin cycle to find the unit leaking water from the cold water valve onto the rotor, stator, and gearcase. Found water around the unit. During the drain and spin cycle you can hear a grinding/whining noise coming from the gearcase which is an indicator of failure. Also found the detergent dispenser assembly leaking into the front control panel. Found two of the buttons on the front panel not consistently functioning. During the drain cycle the drain pump would make a loud grinding sound and not empty the basket of water. The unit is 17 years old and located in the laundry room. Repair not recommended. Additional labor and second tech required for repair. ; rqstng P&A on 1 4925ER1015B (Dispenser assembly) and 1 5220FR2075L (Cold water valve) and 1 6871EC2041A(nla) (Washer PCB assembly) and 1 4681EA2001T (Drain pump) and 1 3045ER0023A(nla) (Rear tub assembly) and 1 4417FA1994H(nla) (Drive motor) and 1 4986ER0006B(nla) (Door boot) and 1 3551ER0011A (Front tub assembly) and 1 3045ER0021B (Basket)"

Installed the display board unit is now receiving voltage and still not displaying any information and the light for the microwave cavity is still not on. Unit has a failed thermistor fuse on it. Ordering parts.; rqstng P&A on 1 00631511 (Filter board) and 1 00631508 (Thermistor) and 1 00631509 (Fuse) and 2 00631510 (Fuse)s and 1 00631513 (Fuse)

"Spoke with customer, ordering parts.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Pulley kit) and 1 W11087188 (Cover) and 1 W11217817 (Suspension)"

"Customer states that the unit wont dispense ice and isnt making ice. User interface is shorted from water leakage. This is why it wont dispense ice. The button is stuck on water only. It wont make ice because the ice maker is stalling out. The ice bucket is cracked and the dispenser chute isnt sealing well. Unit needs ice maker, user interface, ice bucket, and dispenser chute. ; ordrng 1 DA97-17342B (Dispenser cover) and 1 DA97-14474C (Ice bucket) and 1 DA97-08680G (Ice chute) and 1 DA97-15217D (Ice maker)"

Upon arrival put unit into diagnostic mode and checked the fault codes. Unit had multiple codes for the drain pump not running properly. Put unit into an automatic cycle and found the unit incredibly loud. Unit was making a loud grumbling noise in the spin cycle indicating the bearings and gearcase going out. Ordering parts. ; rqstng P&A on 1 W11208267 (Inner basket) and 1 W10704196 (Outer tub) and 1 W11393684 (Gearcase) and 1 W10876600 (Drain pump)

Ordering parts ; ordrng 1 WR14X30125 (Fz fan assy) and 1 WR60X27396 (Damper) and 1 WR14X24747 (Gasket for damper)

Error codes shows fresh food sensor and fresh food evaporator fan not operating properly. Ordered new fan and sensor ; ordrng 1 DA97-13757A (Fan assy) and 1 DA32-10104N (Sensor)

Ran tests found transmission bearing bad causing noise and vibration.; ordrng 1 W11393685 (Transmission)

Inspected unit and found the fridge not cooling but the freezer was cold. Items in freezer were staying frozen. Found evaporator fan not running at all. Ordering part. ; ordrng 1 W10128551 (Evaporator fan)

Inspected unit and found the fresh food section very cold and freezing by the deli drawer and very warm on top. Plugged newfi into unit and found unit needed updated. Pushed the update through. Checked the fresh food fan to see if it would run properly and it did not. Ordering parts. ; ordrng 1 WR60X26866 (Evaporator fan) and 1 RPWFE (Water filter)

Replaced broken latch checks ok

Replaced lid lock checks ok

Checked unit over fixed agitator and found drain would over flow. Customer said its been doing that forever I informed her thats why there has been water on the ground because its draining faster then it can drain to the outside. Customer understands.