Installed parts listed, all checked good

Installed parts listed, all checked good

"Unit is 14 years old in closet with dryer stacked. Customer states that the unit was smoking from inside the basket. Unit has signs of the inner basket dragging the door boot. This will produce smoke. Inner basket is not spinning true. Ran spin test. Motor is in good shape but the inner basket has come loose. It rubs the door boot/tub front. This is producing the smoke. The unit needs the inner basket, front and rear tub halves, dampers, and motor bolt. Two pieces are no longer available. Unit is in a closet. It will need unstacked and 2 techs for 3 jobs. ; ordrng 1 MDS33059401 (Door boot) and 1 3045ER0021N (Inner basket), rqstng P&A on 1 ACQ32362101 (Tub front(NLA)) and 1 3045ER0023A (Tub rear(NLA)), ordrng 3 4901ER2003A (Damper)s and 1 4040FR4051C (Bolt)"

Ordering knob. ; ordrd 1 WH01X10310 (Knob)

"Customer states that the unit wont heat to temperature in bake, and both front burners burn food on low setting. Inspected unit and found the infinite switches shorted and the bake element shorted open. The broil element is good. The temperature sensor is reading 1,076 ohms at room temperature. Sensor is good. Replaced bake element and ran to test. Unit got to 350 degrees within 13 minutes. Unit will need both front infinite switches. ; ordrng 2 W10857622 (Infinite switch)s, used 1 W10779716 (Bake element) from stock"

"Customer states that regardless of load size or cycle selection in the unit is going out of balance. Also taking very long to finish a load. Both issues are related. The unit is going out of balance, and attempting to rebalance itself by going back into the rinse cycle. This is what is extending in the cycle. Inspected the suspension and found the left front worn. Also found play in the transmission assembly. The unit will need the transmission assembly and the suspension set.; ordrng 1 DC97-18439B (Gear case) and 4 DC97-16350U (Suspension)s"

Inspected the unit and found the Casebreak damaged. Ordering part. ; ordrng 1 W11535094 (Casebreak)

"Inspected the unit and found the water valve leaking. Ordering parts. ; ordrng 1 00633970 (Valve)"

Ordering heater. ; ordrng 1 D518839 (Heater)

Installed parts listed, all checked good

Installed parts. Still having control issues. Parts are defective and will have to re-order. ; saved tckt

Inspected the unit and found that the touchpad was unresponsive. Ordering part. ; ordrng 1 WB27X41890 (Control touchpad)

Inspected unit and found the fresh food section was working properly and temps were around 35?. Found at evaporator in the freezer temps were around 0? but the freezer was thawing things out. Found evaporator fan not running. Ordering parts. ; rqstng P&A on 1 DA31-00146H (Evaporator fan)

"Customer states that the unit is going out of balance on small loads. When it goes out of balance, it is not spinning all the water out of the clothes. Inspected unit and found it out of level. It has a hard lean to the right. Leveled unit and ran diagnostics to test. Unit had error codes for balance ending the final spin. Ran spin test and unit is running smooth and getting to full speed. Drain pump is also working as it should. Advised customer not to wash single heavy items. They need to have something to match the weight to balance it out. After leveling the unit is functioning as it should. All OK"

Installed all provided parts and verified correct operation. All OK.

"Unit is 13 years old in the kitchen. Customer states the freezer started warming then the fresh food section did. They unplugged the unit for a few days and plugged it back in this morning. When I arrived control was set to the off position. Turned control on. Condenser fan, evaporator fan, and compressor came on. Allowed unit to run to inspect the frost pattern. Unit is developing a decent frost pattern. Temperatures in the unit continued to drop. Unit is currently functioning as it should.

"Inspected the unit and found the mold on the icemaker damaged. Replaced icemaker. All checked good

"Control board not running all the way through the cycle. Issue was intermittent. Called HBW and advised of the issues. Possible short cause needed to randomly shut down during the middle of the cycle. No error codes associated. HBW evaluating to replace unit, will contact the customer. Auth# 6015-46648813"

Installed parts listed, all checked good

"Found the plug still in the garbage disposal, removed. All checks ok."

Installed parts listed, all checked good

Inspected the unit and found ice in the freezer section at the drain pan. Pulled the unit forward and cleared the drain line from the back and advised the customer to defrost the unit for 24 hours with the freezer door open. I advised the customer if they have continuing issues with it leaking they may have an insulation blockage around the drain line and that is not repairable.

Inspected the unit and found it not level and the lower spray arm detached. Made adjustments to the sprayarm and attempted to level the unit as best I could. Made adjustments to the drain hose underneath the unit. Ran a test cycle and found no leaks. All checks ok.

Inspected the unit and found the shipping brackets still installed on the rear of the unit. Photos taken. Advised the customer that GE will not cover any damage or issues with the unit if it was not installed correctly. Per GE manufacturer installation documents all shipping bolts and brackets have to be removed from the rear of the unit or possible washing issues may result. Customer having a drain filter error. Cleared the filter. Advised the customer to contact the retailer regarding the unit.

Inspected the unit and found damage to the door latch. I was able to make adjustments to the door latch and re-calibrated the unit. All checks OK

Inspected the unit and found a coin down near the wash plate and the unit unbalanced. Adjusted legs to make the unit balanced and removed the coin. Provided information to the customer. All checks OK

Temperature control and cycle selector knobs faulty. Unit not heating. Unit missing model and serial tag. Called AHS and advised we cannot repair the unit due to no model or seal tag. AHS transfer dispatch for second opinion. Auth#107HEMA

Inspected the unit and found the water turned off to the dishwasher. Opened the water valve from under the sink and ran a test cycle and found no other issues. All checks OK

Installed parts listed, all checked good

Installed parts listed, all checked good

Dryer motor shorted out. Customer does not wish to fix.

Installed parts listed, all checked good

Installed new tstat and reset unit checks ok

Installed new water valve and tubing and checks ok

Installed water valve and checks ok

Adjusted fan motor and cleared ice out of it and checks ok

"Inspected the unit and found that the wires were severed at the bottom of the door, leaving me no wire to work with to repair. Customer will need to replace the door with the wire harness. Customer declined repair."

Inspected the unit and found that the drain line needed a loop in it so that the water did not backfill from the sink. Put a loop in the drain line. Ran multiple test cycles. All checks OK

Inspected the unit and found that the door catch was not making contact with the latch. Adjusted all 4 feet on the unit so that the door would now catch properly. Ran a test cycle. All checks ok.

Installed part. All checks OK

Inspected the unit and found that it was shoved all the way against the wall putting tension on the cooling fan. Made necessary adjustments. All checks OK

Inspected the unit and found everything functioning as it should from factory. All checks ok

Inspected the unit and found a clogged drain line. Unclogged drain line. Made adjustments to the drain tube. Ran a tap line from the defrost heater down the drain. Reassembled. All checks OK

Installed new parts. All checks ok.

Installed new parts. All checks ok.

Installed parts listed, all checked good

Installed parts listed, all checked good

"Inspected the unit and found several pieces from the upper and lower rack had come off. Reassembled the pieces and replaced the front two roller assemblies on the lower dish rack. Ordering rollers and shipping to customer to install. ; ordrng 2 W10195416(shiptocustomerforthemtoinstall) (Wheel assembly)s, used 2 W10195416 () from stock"

Ran tests found sent dispenser leaking out of door, ordered dispenser ; ordrng 1 WE01X36158 (Sent dispenser)

"Both front burners not cycling correctly, both big burner switches clicking internally when turning bake control. Ordering parts ; ordrng 1 WB27X33138 (Control overlay) and 2 WB24X25013 (Burner switch)s and 1 WB30T10130 (Burner)"

Tech was assigned as a helper;

Ice maker gear is broke replaced ice maker and checked good; ordrng 1 241798231stc (Imk)

Installed closures and tightened up hinges and ordered cover.; ordrng 1 5304522246stc (Hinge cover customer didnt receive)

Installed parts listed, all checked good

Inspected the unit and found a failed control board. Ordering parts. ; ordrng 1 W11594670 (Control and overlay)

Ordering part. ; ordrng 1 W10677248 (Outer bottom glass (black))

"Inspected unit and found cooktop touch pad not fully responding when being turned on. Attempted to turn on and off multiple times. It did not register touch every time. Ordering parts. ; rqstng P&A on 1 5304535118 (Left control), ordrng 1 5304535119 (Center control), rqstng P&A on 1 5304535120 (Right control)"

Ordering door; rqstng P&A on 1 5304530762 (Door (PW))

Inspected unit and found the unit with the strike broken. Found latch broken as well. Ordering parts. ; ordrng 1 W10240513 (Lid strike) and 1 W10404050 (Latch)

Installed all provided parts and verified unit. No longer leaks. All OK. Unit is functioning as it should.

Customer states that unit isnt heating. Ran broil to test and it is igniting fine. Ran bake and the ignitor wont glow. It has proper voltage to it. Replaced bake ignitor and ran to test. Unit is heating as it should. Ignitor is drawing 3.4 amps. All ok. ; used 1 5303935066 (Ignitor) from stock

Installed all provided parts and verified correct operation. All OK. Unit is functioning as it should.

Installed all provided parts and verified correct operation. Unit is functioning as it should. All ok. ; used 1 W11165546 (Water valve) from stock

"Unit is five years old in the kitchen. Customer states that items in the top shelf of the fresh food section are freezing, and it is leaking water from out of the freezer. Items are freezing in the fresh food section due to their proximity to where the air comes out. Damper and evaporator fan are operating normally. Advise customer on placement of items in the fresh food section to prevent freezing. Water leak is a clogged defrost drain in the freezer section. Thawed drain and installed heater wire. Verified drain is open and unit is functioning as it should. All okay"

"Found a bad gasket, replaced. All checks ok. ; used 1 W11177741 (GASKET) from stock"

"Inspected the unit and found a large amount of lint buildup inside the dryer causing squealing noise with the idler pulley and support wheels. Disassembled and cleared unit, greased and repaired support wheels, idler pulley and motor. Cleared lint from motor. Motor starting to make a whining noise from overheating. Working properly at this time. Reassembled and ran a test cycle, all checks ok."

Installed parts. All checks ok.

Inspected the unit and found the control lock on and the door locked. Made adjustments and unlocked the unit. All checks OK

Installed part. All checks ok.

Inspected the unit and found the back right burner not heating and an F1 error code displayed for a faulty control board. Provided info to AHS concerning parts and issues. Unit being sent to replacement options. Auth#107MMMA

"Found a bad belt, replaced belt from extra stock. All checks ok."

"Ran tests found pair of underwear in drain pump causing long drain error, cleared pump tested good."

Installed all supplied parts ran bake test both ovens, tested again.

Ran tests found transmission shaft dropped causing drive to bind up in spin. Customer does not wish to move forward

Ran tests found nothing wrong with unit cooling fine handles warmer than doors no frost anywhere unit fine.

"Ran tests found ice maker bad, installed new ice maker tested good.; used 1 243297613 (Ice maker) from stock"

Inspected the unit and found that everything has been done to remedy the problem except for replacing the icemaker. Customer agreed to replace icemaker. Replaced icemaker with truck stock. Ran a test cycle. All checks ok; used 1 DA97-15217D (ICE MAKER) from stock

Inspected the unit and found a large amount of corrosion on the Ui and that the control needed recalibrated. Cleaned and made adjustments required. Ran a test cycle. All checks ok

Inspected the unit and found that the door magnet was situated in properly. Secured magnet in proper location. All checks OK

Installed part. All checks OK

Inspected the unit and found everything functioning as it should from factory with no abnormal noises. All checks ok

Inspected the unit and found everything functioning as it should from factory. Ran multiple test cycles. Found an unusual amount of suds inside the unit. Advised to cut down on detergent and use a cleaner such as affresh. All checks OK

Inspected the unit and found that the wire harness had melted. Repair is unavailable for this issue.

"Inspected unit and found unit making a loud clunking noise when spinning. Could also hear noise when spinning the basket by hand. With previous service history, I want to do a complete tub job on this unit."

Installed new parts. All checks ok.

Installed new parts. All checks ok

Inspected unit and found the display flashing. Replaced display. All checks ok. ; used 1 DG07-01005A (LED DISPLAY) from stock

Installed new parts. Found water pressure to fridge kind of low. Advised customer to call plumber to have that checked out.

Installed new drum assembly and verified smooth operation. Drum gap is better but now a roller is thumping. It has a flat spot on it from running out of round. Unit needs front rollers. ; ordrng 2 Unknown (Roller)s

"Customer states that unit is going off balance on larger loads. Towels, and bedding material usually. Unit is level as it sits. Inner basket has play on the transmission shaft. Suspension is tight. No error code stored in the system. Ran diagnostic cycle and unit would not get to spin speed. It is going off-balance. Removed agitator to inspect the drive hub and found the drive loose from the inner basket. It is loose where the hub mounts to the basket base. Also found signs of the balance ring leaking. The ring has no fluid in it and it caused unit to vibrate more. This has worn the drive. The unit will need the suspension set, drive hub, screws, and inner basket. ; ordrng 1 W11172199 (Inner basket) and 6 8533953 (Screws)s and 1 W10528947 (Drive hub) and 1 W11550886 (Tub ring)"

"Installed all provided parts and verified correct operation. When removing the old knob from the timer, the knob broke. Unit will need new knob. ; ordrng 1 WE01X20378 (Knob)"

"Customer states that they were able to run one load before the dryer stopped heating again. Inspected unit and found the thermal fuse on the heater shorted open again. Also found that the new heating element had shorted to ground. When the heating element shorted to ground. It allowed the unit to overheat and pop the thermal fuse. Replaced thermal fuse kit and heater. Test and unit is heating as it should. All OK. ; ordrng 1 279838 (Heater(PW)), used 1 279816 (Thermal fuse kit(PW)) from stock"

Customer states that unit caught fire inside the drum. Inspected unit and found no shorted or broken wires. The heater isnt shorted to ground. The thermistor and limit thermostat are good. Thermal fuse is open from fire. Unit cant be made safe again. No odor of chemicals in the unit. No odor of gasoline or other flammable sources. I suspect the relay on the control stuck closed and allowed the unit to overheat. Unit needs everything. ; ordrng 1 D510265WP (Drum) and 1 D516508 (Door liner) and 1 D503870W (Grille) and 1 D511506 (Seal) and 1 D512973 (Switch) and 1 D511629P (Motor) and 1 D511969WP (Blower housing) and 1 D510139P (Blower wheel) and 1 D511255P (Belt) and 1 D510523 (Thermistor) and 1 D516792 (Idler) and 1 D515544WP (Front bulkhead) and 1 D518433 (Duct) and 1 D510502W (Lint screen cover) and 1 D503980W (Lint screen) and 2 D510145 (Glide bracket)s and 1 D518212 (Rear bulkhead) and 1 D510207P (Seal) and 1 D518192 (Nozzle) and 1 RB170002 (Roller kit) and 1 D510705P (Heater duct) and 1 D518838 (Heater) and 1 D518649 (Fuse) and 1 D515873 (Thermostat) and 1 D518191 (Drive board) and 1 D518326 (Belt switch harness) and 1 D518170 (Harness)

"Inspected the unit and found multiple door switches bad again and the unit tripping the breaker. This is the third time in the past 12 months that something has caused the door switches to fail. Issue with door alignment and hinges attached to the microwave liner (not a serviceable part) normal wear and tear. We are unable to repair the unit completely, anything we do at this point will continue to fail due to the microwave cavity. Not a repairable issue. ; ordrng 1 Zzzzz (Cavity liner (not a serviceable part)) and 2 12038730 (Door switch assembly)s"

Inspected the unit and found the ice bucket frozen and could not be removed. Unit needs a new Icemaker and bucket. Ordering parts. I advised the customer the unit will need to be defrosted for 24 hours upon return for repair. ; ordrng 1 Da97-18859a (Icemaker) and 1 Da97-14504c (Container)

Inspected the unit and found the steam water valve leaking. Ordering parts.; ordrng 1 W11267102 (Valve) and 1 W10638147 (Hose)

Installed parts listed, all checked good

Ran tests found unit temperature fluctuating through out the day, ordering fan with harness and control ; ordrng 1 W11661931 (Fan and harness) and 1 W11556912 (Control) and 2 W11658402 (Slide)s

Ran tests found evaporator fan failed causing frost buildup in evap cover. Unit needs new evap and thermal; ordrng 1 5304523067 (Evap cover) and 1 5303918851 (Thermal)

Unit getting error 65 control issue order control ; ordrng 1 204659P (Control)