Mike - Dayton, OH
The service man was very nice and thorough.
Thomas - New Carlisle, OH
Polite, on time and left no mess behind.
James - Liberty Township, OH
Great person. Good job
Joanne - Englewood, OH
exceptional service and knew the job
Jeff - Liberty Township, OH
Made the repair service call a pleasurable experience and that’s not always the case. Hopefully we will not did another service call but if we did I would definitely request him
David - Urbana, OH
Steve did an excellent job! He fixed my problem even though he incurred some unexpected issues to deal with. Very polite and professional.
Larry - Troy, OH
Better than expected service
Fast, great service!
Robin - Belle Center, OH
Have used them twice now and always great service every time!
Sharon - Xenia, OH
He did a good job.
Prompt Professional Service
David - Troy, OH
We were shocked with how quickly the service took place. Our oven was fixed in 10 minutes. Steve was friendly and personal!
Dave - Yorkshire, OH
Kevin is a great service technician. He is very professional and courteous. My washer is doing some strange things and not giving a error code. He tried several things to repair it. Unfortunately, it is still doing the same thing as before.
Kathy - Englewood, OH
Extremely professional and informative.
Roger - Centerville, OH
Kevin was friendly, conscientious and knowledgeable.
Jennifer - West Chester Township, OH
Steve was quick and professional.
Debbie - Vandalia, OH
April - Springfield, OH
He checked it all and made sure it was working
Duane - Tipp City, OH
Mike - Bellefontaine, OH
Great timely service
Gene - West Alexandria, OH
Shawn - Xenia, OH
Amazing customer service!
Andrew - Dayton, OH
Melinda - Tipp City, OH
He is great! Knows his job and does it well. Let's customer know what he's doing, what needs replaced and the cost before he forges ahead for repair. Will be a loyal customer!
Christian - Dayton, OH
Was very pleasant and explained everything
Charles - Dayton, OH
Timely and professional service
Knows his work👏👏
Kathy - Greenville, OH
Knows his work
Great customer service
Richard - Dayton, OH
The Tech was fast and efficient. In this time of coronavirus he was very cautious when interacting with me. Such as giving me payment without having to physically passing the credit card back and forth.
Collin - Fairborn, OH
William - Dayton, OH
The process was easy-from scheduling the appointment to the service I received. Brad was very professional and courteous and knowledgeable. I appreciate his information and contact procedure also.
Charles - Dayton, OH
My co-pay problem cost more than the parts and time to fix the problem
Anthony - Vandalia, OH
If cell I believe them to be prompt and thorough and I'd like to thank them for their service
He was good
Phil - Tipp City, OH
Technician was courteous, efficient, came prepared
Kevin - Springfield, OH
Joseph - Dayton, OH
Kevin called ahead, showed up on time, and did an excellent job.
Patricia - Dayton, OH
Tim did an excellent job assessing and eventually repairing my bosch dishwasher. He was polite, organized, experienced and friendly.
Thomas - West Chester Township, OH
William - Springfield, OH
Brad was respectful and pleasant, all while maintaining the current precautions to prevent the spread of the corona virus. He spotted the problem quickly and took care of it the first time.
Lori - Clayton, OH
Great on-time service.
Andra - West Liberty, OH
Kevin - Clayton, OH
We’ve used Authorized for services for many years. They show up quickly and are dependable.
great service called to see if he could come a day early,it was greatly apperciated
Meredith - Middletown, OH
Very pricey for the work that was completed.
Robin - Clayton, OH
The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.
Response from Authorized Service:
Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!
Scott - Xenia, OH
We had a dishwasher that had a broken part. The repair man called me first and then showed up on time and fixed the problem within 20 to 30 minutes. He did an awesome job and was very kind and courteous. I would highly recommend using this company again!!
Patricia - Springboro, OH
Knew what problem was immediately and took care of it very fast.
Problem still persists
Evelyn - Jamestown, OH
We like Kevin and he is very personable and goes above and beyond to help rectify the problem with our refrigerator. Unfortunately, the problem with water and ice behind the deli drawer still persists. I will call Lowe’s warranty again.
Prompt service and professional.
Larry - West Milton, OH
My service was ordered, confirmed back to me and on the appointment day I received a call the service person was on his way. The serviceman asked me about the problem and assured me he would take care of. He did an overall review and determined the problem and made repair. I was very satisfied with his work and his knowledgeable manner.
Diane - Dayton, OH
Very reliable and dependable.
Best experience thus far
Connie - Xenia, OH
Not only is it a crazy time with uncertainty with the economic crisis in the pandemic of Corona Palma then my four frigerator has been giving me problems and since 2017 pretty much since we bought it we've had the repairman out here six times and this time he decided to change the most expensive parts. This was the best experience I've ever had this guy was awesome on time super friendly and change demon the extra part on my ice maker with the parts he had on his van. It's Times Like These that Americans need to pull together and I appreciate the service I received from authorized service even though my refrigerator has been a pain in my butt this was a great experience thank you I'll throw a service inand thank you Kevin you were a pleasure.
Howard - Dayton, OH
Paulette - Greenville, OH
Awesome service very friendly and answered all my questions
Kenneth - Lakeview, OH
Awesome I called and talked to Jane and told her he's an asset to your company
Very good, thanks
Roberta - Troy, OH
replaced boot seal on clothes washer
Randy - Greenville, OH
Marylee - Dayton, OH
Lori - Clayton, OH
Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.
Knows what he is doing
David - Troy, OH
He fixed our problem with our washer, explained exactly what was wrong. Great personality, would be happy to have him back, if we have problems in the future.
Steve is very professional and thorough.
Shelley - Urbana, OH
Was very satisfied
James - Arcanum, OH
JR - West Chester Township, OH
Bernard - Dayton, OH
Richard - Greenville, OH
Great service, fast work!
Gary - New Lebanon, OH
Shawn came out and looked at 2 things for me. My oven didn’t need serviced as I first thought, but my dishwasher did. Shawn explained the problem to me, ordered the parts and was back again to fix it soon thereafter! He got the job done in a timely manner and was very thorough. Thanks again!
Technician was very professional and knowledgeable
Sherri - Dayton, OH
Rich - Englewood, OH
Very professional would recommend him anytime
Jim - Urbana, OH
Olga - Beavercreek, OH
Quick, reliable and professional
David - Dayton, OH
We’ve had the same gentleman before for service, always professional.
Ronald - Springfield, OH
Steve has been to my home twice over last several months resolving two different issues. Steve is both courteous and takes pride in his job! True professional...
Joy - Troy, OH
Steve figured out the dryers issue and did the necessary repairs. Very nice and responsible guy.
June - Tipp City, OH
Steve was good workvery knowledgeable and through process of elimination found the simple problem, which was not the dish washer at all.
Lexis - Xenia, OH
Gene - Tipp City, OH
Steve came out to repair our refrigerator and washer. He did so effieciently and professionally.
Donald - Washington Township, OH
Steve was excellent.
Jeannette - Bellbrook, OH
Tim did a great job but even before the scheduled appointment to fix the seal on our refrigerator, he called and asked questions about the piece. As a result, he was able to make sure he had the correct piece with him to fix the problem avoiding ordering the part and scheduling a second appointment! That’s great customer service! Thank you!
John - Greenville, OH
Great and prompt
Andy - Brookville, OH
Fixed range in very short time knew what was wrong right away
Roger - Tipp City, OH
I was well pleased with the service. Very professional, would recommend them very highly for service work.
Janet - Huber Heights, OH
James - Dayton, OH
Brad was knowledgeable, prompt and professional. He provided steps to avoid future problems.
Robert - Fairborn, OH
What thrilled me was during the initial call I provided the young lady with a model and serial number plus my opinion of what failed. The tech actually showed up with that part which fixed it. I wasn’t stuck with a disassembled convection oven while he went part shopping. Yes I would hire them again.
Providence - Moraine, OH
Tim was nice and professional. He determined what the issue was with our microwave, told me he could fix it because the parts were on his truck, gave me a price that was good and it was fixed within 15 minutes after that.
Richard - West Chester Township, OH
Vary good, he knows what he is doing. Went right to the problem, 5 to 7 minutes he was done. He was very professional. Than you
Anderson - Dayton, OH
I want Shawn out on every appliance service call
Customer - Dayton, OH
The technician left dirty handprints on both outside of refrigerator and inside freezer.
Very knowledgeable and friendly.
William - Dayton, OH
The lady that took my call had VERY POOR people skills, hard to understand!
Sharon - Dayton, OH
He is very good and helpful fixed my problem and told me just how to use it
Bill - Tipp City, OH
Quick and easy service
Matthew - Fairborn, OH
MR - Fairborn, OH
Came out the day after the part came it to repair dishwasher. Good service.
Marcia - Dayton, OH
I had excellent service and will use your company again...Thank you...
Dave - Springfield, OH
Very helpful and would highly recommend
Danielle - Dayton, OH
Steve took his Tim and explained everything!
Victoria - Trotwood, OH
Ron - Versailles, OH
Dishwasher was broke no power.
Bob - Mechanicsburg, OH
Great service! Awesome job. Very friendly.
He was a very nice man and very polite. The nice man fixed nothing.
Brenda - Fairborn, OH
Nice men fixed nothing fixed. The burner is not fixed and now another one is not working. The dishwasher after it was “fixed” with a dish load of dishes is still not working.
Response from Authorized Service:
I apologize you are still having an issue with your appliances. I know we have you back on our schedule so we can get the issues resolved! Please feel free to call our office during the service process if you have additional questions! 937-252-3200, ext 106. Please ask for Robbin. Thank you!!
So far so good
Lora - Springfield, OH
Michael - Troy, OH
the technician was knowledgeable and courteous.
Nancy - Dayton, OH
Samsung Stove Repair
Kim - Springboro, OH
Communication was good. Tech was friendly and efficient.
Kathy - Spring Valley, OH
Rebecca - Dayton, OH
Shawn did a quick job of taking care of my dryer, explaining what needed to be replaced. He was very kind and courteous, and I greatly appreciate the work he did.
Phil - Bellefontaine, OH
Service great price great
Mike - Middletown, OH
We g We get great service
Gary - Dayton, OH
Very good at what he does
Ken - Dayton, OH
Tim came right on time.He quickly identified the problem with my dishwasher in less than 10 minutes and had the part on order. He returned several days later with the part,that had to be specially built, and installed it...tested the unit and was out in 10 minutes again. Great job Tim!
John - Greenville, OH
Stana - Belle Center, OH
Excellent service! Neat appearance, on time and had to work a long time to find the problem. Once found it was quickly fixed and put back together.
Pontia - Springfield, OH
Brad worked with my time availability & I greatly appreciated that. Friendly and knowledgeable.
Cynthia - Dayton, OH
Excellent service I would highly recommend you service to everyone. Thank-you again
Dish Washer repair
Carlos - Springboro, OH
Was early(great), provided outstanding service
Mary - Kettering, OH
James - Union City, OH
Very good and profesional
Patricia - Beavercreek, OH
He was great. Called on Friday and my frig was fixed by Wednesday
Steve is awesome. We have enjoyed working with him and would welcome him back anytime.
Barbara - Springboro, OH
Barbara - Dayton, OH
Sumner - Springfield, OH
Very pleased with Brad's service and demeanor. Thank you
Amy - Springfield, OH
Service Tech was excellent!!!!!
Matthew - Bellefontaine, OH
Courteous and thorough service. Great communication! Very prompt!
Mike - Dayton, OH
Service technician review
Brandy - Verona, OH
Shawn was awesome
top notch service, reasonable price
Mike - Dayton, OH
called on Friday, set appt. for Monday, tech was on time. Steve was very personable, wasted no time, finished job right away. very willing to answer questions. checked washer afterwards for water leaks, ran cycle, all good.
Lance - Dayton, OH
Tim went above and beyond to help us out to complete our job in time for our closing of our house.
Vickie - Huber Heights, OH
Brad was very professional, and informative
Xia - Tipp City, OH
very good service
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Lisa - Urbana, OH
Steve was great! Knowledgeable of the problem and how to fix my refrigerator ice maker. I would definitely call him again!
Harriet - Xenia, OH
On time, polite, clean and efficient
Knowledgeable and helpful
Jeffrey - Middletown, OH
Very knowledgeable about our refrigerator...fixed the problem and gave us tips for future
Megan - Dayton, OH
He was quick and professional!!!
Lemon - Urbana, OH
Fred - Troy, OH
Super experience. Helpful, knowledgeable, and efficient.
Michael - Dayton, OH
The repair person, Tim, called ahead and was here promptly. He explained everything well and performed the fix he recommended efficiently. He also asked about our other Thermador appliances. Very helpful.
Bill - Dayton, OH
He did well
Peter - Dayton, OH
Work done right eventually
Paul - Fairborn, OH
Missed initial diagnosis caused delay in getting the right parts then wrong parts were ordered after correct diagnosis. Tech was friendly and did the job quickly but it took a week or so longer than it needed to.
Doug - Dayton, OH
John - Dayton, OH
Chris - Lebanon, OH
Steve is always easy to deal with. I appreciate his honesty.
Leslie - Kettering, OH
Ryan - Fairborn, OH
Service was great, thank you
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Ronald - Springfield, OH
Did not get a receipt for the $100.00 service fee I paid to you. Otherwise service was very good.
Cassie - Jamestown, OH
Brad communicated what time he would be here and got the work done very quickly. He was very friendly and professional
Michael - Springfield, OH
Went the extra mile to get the job done right!!!
Jimmie - Englewood, OH
very nice young man
It was great service
Thomas - Tipp City, OH
I was very impressed. My Tech came prepared, resolved the problem and was a very nice person. I would recommend them to anyone.
Patrick - West Liberty, OH
Dennis - Liberty Township, OH
I was very happy with the service provided by Steve.
Fred - New Carlisle, OH
Efficient and professional. Very knowledgeable,
He was great
Suzy - Dayton, OH
Tim was able to quickly diagnose the issue and replace the parts in a very efficient manner. He had the parts on his truck so it was less than 20 minutes from start to finish. This will definitely be my "go to" repair service from now on.
Wonderful service, delightful guy!
Doug - Lebanon, OH
Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!
Work Completed - Outstanding
Richard - Fairborn, OH
Authorized Service provides Excellent troubleshooting/parts-replacement/repair/equipment training (for temp controls) and configuration adjustments ( 0 for freezer & 40 for refrigerator).
Kyle - Rossburg, OH
Joyce - Liberty Township, OH
Greg - Vandalia, OH
Steve did a great job. Was on time and completed the repair to our complete satisfaction.
Great service. Prompt, knowledgable, friendly
George - Dayton, OH
Patricia - Dayton, OH
Ryan - Covington, OH
I didn’t mind this at all but, he did come to the back door instead of the front. For other people that may seam a little “unprofessional“. Like I said though, I am not upset about it.☺️
great service, reasonable price
Michele - Kettering, OH
Gary - Greenville, OH
Good work, but might have call again
Larry - Dayton, OH
The job was well done and well explained. The service man was very friendly and kind.
Great service, very efficient
Timothy - West Liberty, OH
Steve arrived as stated, was efficient and personable. He was quick in the repair, asked if there was anything else he could and left his card in case we had any issues.
Oven overheating - great diagnosis, problem sorted!
Carolyn - Dayton, OH
Craig - Xenia, OH
Frank - Middletown, OH
Diana - Dayton, OH
Cathie - Bellefontaine, OH
Quick to provide an appointment, and top notch customer service. I cannot say enough about how happy were are with this technician. Knowable, approachable and everything I would expect from this experience.
Sherry - Springfield, OH
The best help ever! Very kind and personable also completed the repair of my dryer quickly and efficiently. I would call him if I ever have an appliance problem again
Very good service from Brad
Bob - Springfield, OH
While Brad gave great service, my bill was $298. I understand the $84.50 service call but still a little over $200 was a little pricey for a part and 45 minutes of labor. Again, Brad did a great job and glad to have fixed.
Linda - Dayton, OH
He met all my needs
Meredith - Middletown, OH
Resolved the problem
Ronald - Dayton, OH
Serviced the laundry washer and identified the source of flooding caused when using washer!
Aaron - West Carrollton, OH
He was very pleasant and helpful
Paulet - Dayton, OH
Very satisfied he knew what he was doing good job
Sarabeth - Springboro, OH
Collette - Centerville, OH
Richard - Greenville, OH
Good service and washing machine is working fine
Great job by Steve!
George - Middletown, OH
Steve has serviced our appliances, always does a great job. Fixed our dryer quickly, and with no mess. Thank you!
Charles - Liberty Township, OH
Steve got the job done quickly despite several interruptions from colleagues.
Everything Works Again
Richard - Dayton, OH
The maintenance was quick and effective. It was tested before he left and has been working fine since the repair was completed.
Very knowledgeable and confident serviceman.
Burt - Dayton, OH
We are grateful for the service. We could wish it was not so expensive Shawan was excellent
Ryan - Dayton, OH
Tim was quick and efficient, and a great attitude
Patricia - Dayton, OH
Mark - Troy, OH
He came out at the prescribed time and did a very though job.
He was great
Terri - Troy, OH
Diane - Greenville, OH
Great. Did a good job
Renee - Dayton, OH
He was fantastic thank you
Excellent service every time
Joe - Greenville, OH
Kevin has fixed things for us before and is always on time, very professional and great to deal with!
Romond susan - Dayton, OH
Did a great job neatly. Very pleasant.
Terrill - Dayton, OH
If. It really fixed the problem this time.
Tim did a great job fixing the problem with my stove
Kevin - Dayton, OH
Tim was here within an hour of my call. I was very happy with that. Great service.
S - Dayton, OH
Great service experience
Springboro customer - Springboro, OH
Service repairman is GREAT!
Mark - Jamestown, OH
Brad has worked on our appliances several times and he is always so good. He's friendly, helpful and very efficient. We will continue to use his company because of him.
Michael - Dayton, OH
Roger - Dayton, OH
Greg - West Alexandria, OH
Great job didn’t take a minute don’t feel like I should have been charged a 50.00 a hour when it took a minute to fix a ice door no problem with service charge
Donna - Clayton, OH
Robert - Washington Township, OH
Tim was the best.
DISHWASHER WHIRLPOOL WDT710PAHW1 Found dishwasher to be installed improperly. Unit need to be titled backwards to prevent water from spilling out from under door.
REFRIGERATOR SAMSUNG RS27T5200SR/AA Adjusted ice maker and reset unit and checks ok called for ticket#4157826105
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Unit has a sealed system restriction, no repair
REFRIGERATOR LG LMXS30796D/00 no repair.
REFRIGERATOR GE PSC25NSTASS Sealed system leak plus wiring back is all messed up just collecting service call robbin is running cc payment
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Fill tube is froze up replaced fill tube; used 1 241920106 (Tube) from stock
DRYER LG DLEX5170W "Found thermal fuse connection not allowing voltage to flow through to heating element, repaired connection, unit checks ok."
WASHER WHIRLPOOL WTW8500DC5 Unit not draining due to foreign debris in the drain pump.
WASHER WHIRLPOOL WTW4950HW1 Customer had frozen water line causing unit not to complete.
REFRIGERATOR FRIGIDAIRE FFTR1814TWG "Found connection at evaporator fan not secure, repaired connection, unit checks ok."
WASHER KENMORE 110.2689269 "Found drain pump seized and coupler assembly shredded, customer does not want to repair the unit."
RANGE FRIGIDAIRE FPEH3077RFC Installed new door lock motor shaft and relay board cycle
DRYER SAMSUNG DV48H7400EW/A2 "Dryer not heating properly, found loose connection at heating element, repaired connection, unit checks ok."
DRYER MAYTAG MEDB835DW4CU Install new rollers shafts and plastic tray locks cycle test OK installed new idler pulley assembly
DISHWASHER BOSCH SHXZ45P06UC/62 Inspected unit and found the large amount of water sitting in the bottom. Cleared out the water and cleaned out the drain pump area. I found small grains that look like something had previously deteriorated while sitting in the water. Dumped 3 gallons of water through the unit and ran the drain pump without any issues. advise the customer to use cleaning tablets on a regular basis and if the issue continues to return they need to have the drain line replaced. All other checks OK
DISHWASHER GE GDF520PSJ2SS Inspected the unit and found the door switch not communicating with the control board. Removed control and reset door latch. Reinstalled board and the unit powered back on. Ran a test cycle and all checks ok.
REFRIGERATOR FRIGIDAIRE FFHT1835VW0 Called tech line -Russ- determine the relay is overheating and kicking off replaced relay
UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Installed shims per tech line
DISHWASHER KITCHEN AID KDFE104DBL2 "Needs control and wash motor due to not drying and not cleaning. Unit 5 years old in the kitchen.; rqstng P&A on 1 W10854215 (Control) and 1 W10605057 (Wash motor), states that autho needed"
RANGE LG LRE30453ST/01 Unit will not get above 380. And F7 error code. ; ordrng 1 1111 (Cabinet fuse on back) and 1 2222 (Relay board on back bottom) and 1 3333 (Oven sensor)
WASHER LG WT7300CW Inspected unit and found voltage at wall outlet good but the control board and display not responding. Ordering parts; rqstng P&A on 1 111111 (Main electrical control board) and 1 222222 (Display panel assembly)
WASHER SPEED QUEEN AWNE9RSN115TW01 "Checked leveling legs, noticed between balance ring and top cover had some damage. Will order new.; ordrng 1 203968 (Top cover) and 1 39837 (Balance ring)"
LAUNDRY CENTER WHIRLPOOL WET3300XQ0 "Unit squeaking from idler pulley, will order new idler. Unit changed to a whirlpool not GE.; ordrng 1 W10547294 (Idler pulley)"
WASHER SPEED QUEEN AWN63RSN116TW01 See prior notes. Ordering new nut and spline. ; ordrng 1 29728 (Spline) and 1 29220 (Nut)
WASHER MAYTAG MHW5630HC "Customer claims they have had ongoing leaking issues from the washer since they first purchased it. The unit has been looked at or serviced at least 3 other times by same company for a leak prior to us getting involved. Unit when last ran stopped and gave an F6E2 error code, which is communication error from ACU detected by the HMI. Use troubleshooting from tech sheet, determine to replace main control and user interface, also ordering RFI filter. Unable to have unit respond to any other functions, even when having powered off for some time. Need to replace electrical to get unit working again then proceed to find where its leaking. Possible the leak has caused damage to controls. Unit is stacked front loader. Called Lowes to get service history under their warranty period. This will be the 4th time unit will be worked on and possible follow up to determine leak situation.; ordrng 1 W11322901 (Main control) and 1 W11325569 (User interface Chrome shadow) and 1 W
REFRIGERATOR MAYTAG MFF2558VEB3 Upon arrival took temp checks 72F FRESH FOOD and around 0F and proper temps in freezer. Evap fan is not running and no excessive frost. The damper is working properly. Showed customer. Ordering new evap fan motor. Collected full amount.; ordrng 1 W10128551 (Evap fan motor)
REFRIGERATOR WHIRLPOOL ED5VHEXVQ01 "Ice maker is leaking and DISP bracket is broke; used 1 4317943 (Icemaker) from stock, ordrd 1 WP2180226 (Bracket)"
DISHWASHER FRIGIDAIRE FGIP2468UF0A "Installed switch assembly and display, unit will not start cycle, called Techline, they suggested replacement of the main control again, ordered main control.; ordrng 1 5304517594(PW) (Control)"
DISHWASHER WHIRLPOOL WDT970SAHV0 "Found wash motor out of ohm range, control not sending proper voltage to wash motor, ordered sump assembly and main control, unit located in the kitchen, manufactured 10/2018.; rqstng P&A on 1 W11087376 (Sump assembly) and 1 W11305296 (Control)"
DRYER WHIRLPOOL WGD92HEFW0 "Found user interface and control not communicating properly, igniter not pulling proper amps, unit not holding proper temperatures, ordered control, user interface, thermistors.; rqstng P&A on 1 8577274 (Thermistor) and 1 W10875487 (Control) and 1 W10919216 (User interface) and 1 W11396709 (Gas thermistor)"
WASHER SAMSUNG WA52M7750AV/A4 Installed agitator plate and noise was better but still getting intermittent grinding noise. Spoke with John at Lowes and they are not continuing with the repair. Please bill out for what we are authorized for and they are putting it into options.
WASHER GE GTW220ACK6WW "Instructed customer on usage. Checks ok''
DISHWASHER WHIRLPOOL WDT710PAYM6 Replaced heater.
REFRIGERATOR FRIGIDAIRE FFTR1814TWG sealed door seal in place. If seal comes out again itll need new door seal and door due to channel being too big. Checks ok
DRYER GE GTD33EASK0WW Replaced parts listed. Checks ok.
DRYER MAYTAG MEDX655DW1 Checked unit over found that the unit had a shorted timer and wouldnt advance. Timer is on back order. Gave customer timer info.
RANGE KENMORE 911.452881 Spoke with mike at hbw and due to the thermostat being shorted again the are putting the unit into replacement options. auth#466546621483
DISHWASHER WHIRLPOOL FDB520RHS2A Completely disassembled inner motor and cleared. Tested. Unit functioning good and cleaning well. If it still isnt clean as customer would like after running cleaning tablets itll need a new motor. Informed customer.
DISHWASHER GE GDF530PGM0CC Removed dishwasher and fixed the fill port on the left hand side of the dishwasher. Reinstalled dishwasher and tested multiple times checks ok.
HOME LAUNDRY - E FRIGIDAIRE FLCE7522AW0 Installed parts listed unit operating OK
RANGE - GAS FRIGIDAIRE FFGF3047LSH Replaced ignitor. Checks ok; used 1 5303935066 (IGNITOR) from stock
WASHER MIDEA MLH52S7AGS "Installed new motor kit, and installed user board. cycled unit test OK"
DRYER MAYTAG MEDC400VW0 Dryer wont start due to blown thermal fuse. Replaced fuse unit is running OK; used 1 3392519 (Thermal fuse) from stock
DRYER WHIRLPOOL WED4815EW0 Unit squeaking while running due to seized support rollers; used 1 349241T (Rollers) from stock
MICROWAVE GE JVM6175EK1ES "Cook relay stuck, unit continues to run mag tube. Need main board."
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customers freezer support rod fell out reinstall test OK
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed Icemaker and ran a harvest test. Test completed without any issues. All checks OK
ELECTRIC RANGE FRIGIDAIRE FFEF3054TS8J "Customer states that the unit is not heating up. Pulled out the unit and found right away the cord was not installed right. Advised the customer that the cord is not part of the unit and whoever installed the cord stripped out the screw causing the unit to arc and create a small fire. Pictures where sent to the customer. Tech gave a verbal est of $250 to repair not including parts or tax. Customer needs 6 four prong range cord, terminal block with screws. Est on parts is around $50."
MICROWAVE FRIGIDAIRE PLMV169DCD "Inspected the unit and found a failed door switch. Replaced switch. after running a test cycle for roughly 1 minute the breaker tripped and shut off power to the microwave, kitchen ceiling lighting, and refrigerator. Advised the customer to repair the breaker box and put the microwave on a breaker by its self. All checks ok.; used 1 5304509451 (Switch) from stock"
DISHWASHER LG LDF7551BB Inspected unit and found the spring and cord defective. Provide estimate to the customer and they wanted both springs and cords replaced. Installed parts. All checks OK
MICROWAVE OVEN FRIGIDAIRE FGBM19WNVDA "Replaced door, tested buttons, light, fan etc. tested heating ok. Had customer look over door before mounting. Checks ok."
DRYER SAMSUNG DV42H5200EF/A3 "Customer main issue claims clothes taking longer to dry, told her usually a venting issue. Tested unit on time dry heat, unit appears to be heating ok, so any vent issue is on homeowner. As for noises appears to be about normal operating range."
WASHER WHIRLPOOL WTW8500DC5 Replaced ui console. Unit checks ok.
DRYER SAMSUNG DV42H5600EP/A3 Open up unit inspected and cleaned and lubricated all rollers on unit. Dryer had alot of hair built up and intertwined on the rollers. Also replaced the idler pulley with truck stock. Unit checks ok.; used 1 Dc93-00634a (Idler) from stock
REFRIGERATOR GE TFX25ZPBGWW Calling Ahs Kimberly 106TSWM unit has a sealed system leak that is non repairable
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Unit not defrosting needs new sensors and brd customer going to think about repair
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Adjusted TSTAT
DBL WALL OVEN ELECTROLUX n/a "Called Techline to make sure relay board was properly diagnosed, according to Techline the relay board is bad and lower oven TCO (318004902) is also open''
REFRIGERATOR FRIGIDAIRE FGUS2642LF2 Installed new main brd and unit checks ok
REFRIGERATOR KITCHENAID KRSF505ESS01 Called Lowes -Jansen-unit has a refrigerant leak nonrepairable
WASHER ELECTROLUX EFLS527UIW0 "Found connection on drain pump not secure, repaired connection, unit checks ok."
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Installed garage kit for customer ; used 1 5303918301 (Garage kit) from stock
WASHER WHIRLPOOL CAE2745FAQ0 Replaced belt that was shredded and tightened down pulley. Checks ok; ordrng 1 W11213879 (Belt)
WASHER AMANA NTW4605EW0 "Found drain pump not turning properly with proper voltage applied, installed new pump, unit checks ok."
DISHWASHER KITCHEN AID KUDS30IXSS4 Needs vent and gasket.; ordrng 1 W10469575 (Vent) and 1 8269259 (Vent gasket)
WASHER LG WM3400CW Tech was assigned as a helper;
DRYER WHIRLPOOL n/a "Found heating element open, installed new element, unit checks ok."
RANGE FRIGIDAIRE FGEH3047VFC Unit not heating due to faulty bake element and thermostat; ordrd 1 316505500 (Bake element) and 1 318578506 (Thermostat)
RANGE - GAS FRIGIDAIRE GCRG3060AFA Left front burner not lighting due to faulty igniter switch harness.; ordrng 1 5304522037 (Harness..)
DISHWASHER FRIGIDAIRE FGIP2468UF0A Unit is leaking. Found the lower spray arm seam was cracked. ; ordrng 1 5304517981 (Lower spray arm) and 1 5304517982 (Orbit)
MICROWAVE GE JKP86B0F5BB Not the relay board. Not able to find on breakdown; ordrng 1 1111 (Relay/mai board)
REFRIGERATOR SAMSUNG RS25J500DSG/AA 02 Ice maker leaking; ordrng 1 1111 (Icemaker) and 1 2222 (Ice container?)
DISHWASHER SAMSUNG DW80R2031US Spoke with customer about the issue. Abnormal sounds during drain and a leak at the door. Ordering parts. ; ordrng 1 DD82-01383A (Lower sprayarm) and 1 DD81-02216A (Gasket) and 1 DD81-02635A (Drain pump)
REFRIGERATOR LG LSXC22396D/01 Spoke with the customer about the unit having the same problem. Researched issue and ordering icemaker/cover assembly.; rqstng P&A on 1 EAU61004410 (Icemaker and cover)
WASHER GE WCVH4800K2WW "Unit is getting power but noticed when trying to start, power getting to the door lock but door lock not working. ; ordrng 1 WH10X10008 (Door lock)"
WASHER MAYTAG MVWB835DW3 "Customers ui console acting up, needs new console.; ordrng 1 W11112656 (Console)"
REFRIGERATOR GE CYE23TSDCSS Called tech line - Leslie-; ordrng 1 WR87X29409 (Inverter brd) and 1 Wr55x30806 (Cont brd)
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Fill tube needs new heater; ordrng 1 W11087201 (Heater)
WASHER LG WM3400CW "The drum assembly was not the correct part for this unit, Shari is ordering parts.; O-emld tckt"
DRYER WHIRLPOOL WED9400SW2 "Found heating element open, ordered new element.; ordrng 1 8544771 (Heating element)"
REFRIGERATOR GE GFE28HSHGSS Unplugged wire harness for the refrigerator fan and plugged back in and fan came back on. Unit temps were about 47 degrees. Unit will take about 24 hrs to get back to temps.
RANGE SAMSUNG NE59J7630SS/AA Fixed connection on display. Checks ok
RANGE GE PS960SL1SS Spoke with Amanda at Lowes and explained what had happened in that part of the pan head came off and attached to the cooktop. She said it is not something that is covered under their warranty. I let the customer know that they need to call into Lowes if they wanted to discuss this further.
RANGE WHIRLPOOL GY397LXUT02 Replaced parts listed. Checks ok
ELECTRIC RANGE FRIGIDAIRE FPEF3077QFJ Installed new control. Unit is heating properly
OVEN FRIGIDAIRE FEF366CCA Replaced heating element. Checks ok; used 1 316075103 (BAKE ELEMENT) from stock
REFRIGERATOR GE GFE27GSDESS Found fresh food evaporator fan not running. Replaced fan motor checked all functions of icemaker and all fans. All the components are now running and should be cooling properly in order to create ice; used 1 Wr60x29099 (Evap fan) from stock
MICROWAVE GE JVM1540DM2BB Adjust in microwave heat to 100%. I heated 8 ounces of water three or four times for a minute and a half and all three times it boiled. Unit is heating up properly and functioning normal.
WASHER MAYTAG MVWX655DW1 Checked unit over found that the hot water was shut off and wasnt filling properly. Recalibrated and instructed customer on noises and usage.
RANGE WHIRLPOOL WFE515S0ES0 Replaced terminal block and fixed cord. Checks ok; pckd up 1 5304409888 (Block)
MICROWAVE WHIRLPOOL WMH53521HZ-2 Installed new control
WASHER SAMSUNG WF42H5000AW/A2 Unit not filling with hot water. Fixed line. Checks ok. If it acts up again will needs new pressure switch.
RANGE KITCHEN AID KESA907PSS00 Fixed wire harness for front right burner. If it acts up again itll need new switch for front right burner. Checks ok
REFRIGERATOR WHIRLPOOL ET1FHTXMQ04 Filter housing is broken leaking water. Needs replaced. Called DAP. No ETA when parts will be available.
REFRIGERATOR FRIGIDAIRE FFTR1814TW Unit is not cooling. Unit is in the garage . Installed new garage kit. Cycled. ; used 1 5303918301 (Garage kit) from stock
RANGE WHIRLPOOL WFE715H0EH0 Unit not heating due to bad bake element. Replaced and checks ok. Oven light socket checks ok. Bad bulb ; used 1 W10779716 (Bake element) from stock
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 "Upon running icemaker diagnostics, found thermistor not reading correct on icemaker mold. Replaced with new icemaker, ran harvest and fill tests ok. Unit should be making ice now.; used 1 243297609 (Icemaker) from stock"
RANGE FRIGIDAIRE FGGH3047VFB Install LP conversion kit
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW00 Installed new control. Unit is operating properly
RANGE LG LREL6325F Inspected unit and found the lightbulb dead. Advise customer they would need a new light bulb as they are not covered under warranty. All checks OK
DRYER SPEED QUEEN ADEE9RGS175TW01 Erbb error. Found wire off of belt switch. Crimped connector tight. Unit running OK
WASHER GE GFW450SSM1WW "Installed new inverter board, cycled"
DISHWASHER BOSCH SHP878ZD5N/01 No repair.
HOME LAUNDRY - E LG WM3500CW/01 Unit would not complete cycled. And started up in the middle of the night. Door lock would not engage. ; used 1 Ebf61315802 (Door lock) from stock
DOUBLE WALL OVEN MAYTAG MGR6775BDW Upper oven needs bake ignitor . Customer is going to repair himself.
REFRIGERATOR LG LFX25991ST/05 Inspected unit and found the icemaker has failed. Installed new icemaker and ran a test cycle. Unit filled with water and found no other issues.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Called whirlpool spoke to Andrew unit is recommended when temps get below 55.
FREEZER WHIRLPOOL WRF767SDHZ00 No lights. Installed new freezer light. Cycled. ; used 1 W10695459 (Module) from stock
REFRIGERATOR BOSCH B21CT80SNS/02 Unit has an internal sealed system leak in the cabinet that is non-repairable and unit is not cooling in the Kitchen
WASHER LG WT7300CW Inspected the unit and found the console and board not responding to diagnostics or the power key. Estimate provided customer. They will contact us if they choose to move for the repair.
RANGE LG LSG4513ST/00 Inspected the unit and ran it on 350 for 20 minutes. The unit stayed consistently at 350 degrees when checking temp with laser gun and thermistor that the customer had in the oven. Customer believes the unit is running about 10-20 degrees warm. Lowered the temp sensor by 15 degrees. All other checks ok.
REFRIGERATOR MAYTAG MSD2669KEA00 Installed new optics and icemaker started cycling and checks ok
REFRIGERATOR FRIGIDAIRE LFHT1831QF2 Wiring in the cabinet is shorting out not defrosting properly calling AHS-Chequavia-auth 134CSDL
MICROWAVE BOSCH HMC80252UC/03 After running for about 2-3 mins turntable would stop spinning. Control not sending power to turn table. Needs control; ordrng 1 12014013 (Control panel assembly)
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Installed garage kit for cust unit is in garage temps 20 in the garage; used 1 5303918301 from stock
REFRIGERATOR BO SAMSUNG RF263BEAESR/AA "Cleared ice away from ice room, installed auger and user interface, tested icemaker and auger, unit checks ok."
COOKTOP KENMORE 790.467136 Checked unit over found front right burner shorted out and buttons for cycling burner between small and large will not function. Only stuck on small. Unit 15 years old in the kitchen some parts are NLA.; rqstng P&A on 1 318335866(Nla) (Panel) and 1 318297805 (Burner FR)
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA "Found icemaker not cycling properly, installed icemaker, unit checks ok.; used 1 Da97-15217d (ICEMAKER) from stock"
RANGE FRIGIDAIRE LGEF3045KFK F11. Shorted keypad. Need to replace; ordrng 1 5304495520 (Clock..) and 1 316419821 (Overlay..)
RANGE AMANA ACR4503SFW3 "Found loose connection on harness, repaired connection, unit checks ok."
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA 02 Unit is not cooling..; ordrng 1 1111 (Ref. Back wall with fan) and 1 2222 (Main board)
DRYER LG DLEX9000V The door did not come with the control panel as expected and per the email communication. Door needs control panel. Part label on panel is EBR79674603. Display board shows as part of the main door but it was not attached. ; rqstng P&A on 1 EBR79674603 (Display board)
REFRIGERATOR FRIGIDAIRE FGSS2335TF3 "Found evaporator fan not turning with proper voltage applied, installed new fan motor, unit checks ok."
WASHER SAMSUNG WF45N5300AF/US "Customer claims clothes seem more wet when coming out. Seems to be more banging around when spinning but not an airplane noise. Unit finishes cycles, no error codes. Drain pump filter clear, drain pump seems to be working, drain pipe seems ok. Freehand spun the tub, ok. Proceeded to put unit into a rinse and spin. Had unit fill, agitate, then drain and spin without issue. Proceeded to put in4 towels had unit fill, agitate then cancel out and then put into drain and spin. Cycle finished ok, towels were spun out ok. Put into diagnostics unit has no stored error codes. Will look to change dampers; ordrng 2 DC66-00470A (Damper)s and 2 DC66-00470B (Damper)s"
RANGE - ELECTRIC WHIRLPOOL WFE550S0HZ1 "Unit is not starting. Found the wire harness caught fire at the terminal block. Wire can not be repaired due to the fire. Need wire harness in the back ; ordrng 1 Rc3-40-4 (3 ;prong range cord), rqstng P&A on 3 W3400029 (Nut)s and 1 W10245259 (Terminal block) and 2 W3400016 (Screws)s and 1 1111 (Wire harness in the back)"
RANGE FRIGIDAIRE FPEH3077RFG "Replaced control and led, set unit to pre heat for 350F unit seems to be reading too high, at times over 400F on cookie sheet. Let unit continue to heat and check. Going ahead and ordering new oven temp potentiometer and oven probe.; ordrng 1 808843105 (Oven pot) and 1 5304504897 (Oven probe), states that autho needed"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Inspected the unit and one diagnostics found an error code E2 for the icemaker having lost home position. Tested the fan, heater sensor, water valve, and found them all functioning properly. Tested the motor multiple ways and it showed the same error code. Ordering icemaker. ; ordrng 1 W11294907pw (Icemaker)"
WASHER MAYTAG MVWB855DC3 Inspected the unit and found the gearcase making a loud grinding noise and a small amount of oil Leaking. Removed the top panel and Washplate and attempted to pull the inner basket out but it was stuck to the gearcase. Washplate damaged as well. 2x man tub job required. Additional labor required. ; rqstng P&A on 1 W11455453 (Gearcase) and 1 W10512164 (Outer tub) and 1 W10811960 (Inner basket) and 1 W10909670 (Spanned nut) and 1 W10902814 (Wasplate) and 1 W10752187 (Screw)
REFRIGERATOR FRIGIDAIRE FFHB2750TD8 "Found mullion strip not closing properly, installed new mullion strip, unit checks ok."
REFRIGERATOR FRIGIDAIRE LGHD2369TF7 Ronnie techline. Found cold air return vent was open and leaving a gap. ; ordrng 1 5304508027 (Rail) and 1 5304508028 (Rail)
MICROWAVE OVEN LG LMV2031ST/00 Spoke with the customer on the phone about continuing issues. Ordering door.; ordrng 1 ADC74347106 (Door assembly)
WASHER SAMSUNG WF45R6100AW/US "Found inner basket is vibrating excessively in spin cycle, there is movement between inner basket and rear tub bearings, ordered front and rear tub, inner basket, and shocks. Located in the laundry room, manufactured 10/2019.; rqstng P&A on 1 Unknown (Rear tub assembly) and 1 Unknown (Front tub assembly) and 1 Unknown (Inner basket) and 2 Unknown (Front shock)s and 2 Unknown (Rear shock)s"
REFRIGERATOR SAMSUNG RF23M8090SR/AA Called Lowes-Jensen- called Samsung did visual support-David ref-7004194529 need to call back on return visit to to check ohm readings on heater; ordrng 1 Da82-02638A (Ice kit) and 1 Da97-17296a (Ice route)
DRYER MAYTAG MEDX655DW1 "Found heating element grounded to casing, ordered element and thermal fuse.; ordrng 1 WP3392519 (Thermal fuse) and 1 279838 (Heating element)"
WASHER MAYTAG MVWB855DC3 "Found unit giving communication errors, ordered user interface.; rqstng P&A on 1 W11112662 (User interface)"
REFRIGERATOR KITCHEN AID KBSD606ESS01 Replace parts listed. Checks OK
DRYER SAMSUNG DV42H5000EW/A3 Replaced rollers. Checks ok; used 4 DC97-16782A (ROLLER) from stock
REFRIGERATOR WHIRLPOOL ED5VHEXVB00 Explain to the customer that they could not run the refrigerator on a GFI outlet. Adjusted icemaker so would not overfill. Checked OK
REFRIGERATOR FRIGIDAIRE LFSS2312TE0 Installed icemaker fill tube. Checks ok
DRYER SAMSUNG DV45K7600EW/A3 Disassembled unit and removed rollers and idler. Greased rollers and idler removed idler pulley it was seized up replaced and reinstalled. checks ok.
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Replaced ice maker and dispenser. Checks ok
DRYER LG DLEX7800WE Replaced parts listed. Checks ok. Still no noticeable noise.
RANGE FRIGIDAIRE GCRE3060AF Tested unit and its functioning normal.
RANGE BOSCH HBL8753UC/01 Adjusted door glass. Checks ok
DISHWASHER KITCHEN AID KUDE60FVSS0 Checked unit over found bad connection on pump. Fixed connection. Checks ok
OVEN FRIGIDAIRE FEB24S5AQA Adjusted oven temps for customer and calibrated up about 20 degrees so that it cooks properly. Checks ok
DRYER SAMSUNG DV40J3000EW/A2 Replaced heater. Checks ok; used 1 DE486A () from stock
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed icemaker service kit in sealed ice room with silicone and adjusted waterline
DRYER MAYTAG MEDX655DW1 Replaced drum roller kit due to excessive squeaking while running; used 1 349241t (Roller kit) from stock
RANGE FRIGIDAIRE FGGH3047VFB Oven not heating due to faulty ignitor. Replaced and checks ok; used 1 5303935066 (Ignitor) from stock
WASHER ELECTROLUX EWFLW65HTS0 Unit leaking from seam in tub. Needs rear tub half. Cost is too expensive. 290 on parts 3 hrs labor
REFRIGERATOR FRIGIDAIRE FPBS2777RFF Installed new shelving unit
DISHWASHER MAYTAG MDB4949SHW0 Top rack does not roll out smoothly. Found customer moving the unit from side to side. Adv customer straight in and out. Did show customer unit does pullout fine.
DISHWASHER KITCHEN AID KDTE254ESS1 Unit is not filling with water. Check float switch and check ok. Removed the float and clean out. Cycled.
DISHWASHER GE PDT715SYN0FS Install new console. Cycled
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Unit to cooling right. Found loose connection to the evap fan. Reseated connection and secure.
DRYER SAMSUNG DV42H5200EF/A3 Unit is not heating . Found the heater is shorted out. Installed new heater. Cycled. Adv customer to have house vent clean out before he uses the dryer. Did show customer proof of lint issues and small fire. ; used 1 DE486A (Heater) from stock