Ludd - Dayton, OH
Edward - West Liberty, OH
Great, professional. Follow up call was unexpected but delighted someone, wants to take time to follow up
took care of issue and informed me in a timely manner
Vince - Dayton, OH
Excellent service ! Steve was great !!!
Tom - Dayton, OH
Rodney - Lakeview, OH
Steve was very nice and knowledgeable. Timely and speedy work!
We Can Depend On Authorized Service
Debbie - Dayton, OH
Authorized Service has consistently provided us with prompt, friendly, and professional service. No pressure sales, helpful phone staff, excellent installation teams, and exceptional repair service. Kevin has been out to our house several times now and we trust him. It's reassuring to know Authorized Service is out there!
Lisa - West Chester Township, OH
Joe - Dayton, OH
It was a Warranty service call so there was no cost involved, but Steve was courteous and efficient, found the problem and identified the solution in a short period of time.
Roberts - Dayton, OH
Savino - Dayton, OH
Excellent Service, Great Price
Slivkoff - Eaton, OH
Shawn Hutchison was GOOD at his job and knew what he was doing. Explained everything in layman terms, that I could understand. Very Pleasant. Will call you again when I need service. EXCELLENT WORK & GOOD SERVICE
He was very helpful.
Maria - Germantown, OH
Linda - West Alexandria, OH
Sean was the repairman that came out (he’s been here before). Very professional and courteous.
Shari - Springboro, OH
I called around 8 a.m. Someone was already working on my fridge by 12:45 p.m.
Great service, great people
Scott - Sugarcreek Township, OH
Ben - Dayton, OH
Excellent service! Steve was thorough, courteous and honest.
Lisa - Springboro, OH
Paul - Lewisburg, OH
Our service tech was fantastic at keeping us informed. He was out 4times to fix our dishwasher, it was just a faulty dishwasher
Carman - Dayton, OH
Kevin was great, very personable and did the job right. Hope to see him again when I need another repair.
Marsh - Greenville, OH
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
On time done well
Ray - Dayton, OH
Kevin did a great job. He was on time, efficient and helpful. Our ice maker works well now.
Mark - Bellbrook, OH
Katrina - Dayton, OH
Steve was professional and very efficient!
Fidler - Eaton, OH
Great Service - Outstanding Technician
Hertel - Carlisle, OH
Wonderful experience - called ahead to let me know arrival would be around 4pm was on time -resolved the dryer problem and was very friendly and knowledgeable Steve did a great job -
Brandewie - Versailles, OH
Service was great and done quickly!
Jan - Troy, OH
Professional & informative serviceman. Good communication in a very timely manner. Will deffinetly use again if needed!
Jeffrey - Franklin, OH
Very fast and excellent service!!!!
Rower - Dayton, OH
Rower - Dayton, OH
Kevin was well informed and helped me understand the issue and listened to all my questions and was very friendly. Awesome service and definitely recommend!
Ice maker fixed
Williams - Dayton, OH
It wasn’t making much ice...now the bin is full each morning
Deborah - Beavercreek, OH
Kyvik - Englewood, OH
Thank you for coming out on VERY VERY short same day service. We’re without a refrigerator, and knowing sooner than later what the issue was so we can
Andre - Dayton, OH
Very nice and helpful
Paul - Bellefontaine, OH
Jamestown - Jamestown, OH
Wonderful Technician and scheduler
Adam - Springfield, OH
Rick - Brookville, OH
Carlos - Englewood, OH
Corvin - Springfield, OH
Steve was very polite and informative. He showed great knowledge of my dishwasher I would have no problem having him service my other appliances
Leroy - Dayton, OH
Kind young man was Courteous, knowledgeable and positive response in explaining problems and solutions.
another experience of excellent service
Ellenmarie - Dayton, OH
Authorized Service fixed a washing machine for us a couple of years ago. This past week, Sean came out on Monday and diagnosed our malfunctioning oven, ordered the part and finished the job on Wednesday. Knowledgeable, clear, no surprises and great communication.
Barb - Bellbrook, OH
Arnold - New Carlisle, OH
Matt - Dayton, OH
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Sandy - Springfield, OH
Steve quickly identified the problem with my dryer and got right to work fixing it. Since he had to disassemble the dryer, he cleaned the inside completely with his shop vac. He replaced the part and quickly reassembled the dryer. After checking that the dryer was working properly, he cleaned up my laundry room as if he wasn’t even there. Steve was very pleasant, very competent and I will definitely request Steve for any future appliance repairs. Thank you, Steve!
Henderson - Dayton, OH
Delp - Fairborn, OH
Great service and very friendly courteous staff.
Larry - Springfield, OH
Steve the tech was very helpful
Great Service - Great Technician
Deborah - Springboro, OH
Steve was fantastic. He could have fixed the washer and charged me hundreds but instead was honest and told me the drum was also cracked and that I would need a new washer probably soon anyway. Also same day service!
Very good service experience
York - Dayton, OH
Immediate appointment and on time
Vitangeli - Troy, OH
Shawn was great Friendly but professional as well as honest about the repair.
On time, very neat, fast!
Shana - Carlisle, OH
Steve was awesome!! Very neat, fast, & love that he does early appts! Thanks Steve
Thomas - New Lebanon, OH
Willard - Springfield, OH
The repair was done promptly, skillfully, and with the kind of explanation appropriate to the job.
Best I’ve ever had!
theswarm - Monroe, OH
Zippy Movers were the best I have ever had. Out of all of my things only one was slightly damaged. For moving twice in a short period of time, this was acceptable to me. They were efficient, the most cost effective, and simply the best movers I have ever had. I’ve moved frequently so this is saying something.
Immediate, Prompt, Service!
My husband & I needed an appt fast for our leaking fridge! We recieved an appt for the next day. Our tech contacted us prior to coming, arrived on time, was professional, and repaired our fridge promptly! He was also very clean and didnt leave a mess. We will use this company in the future.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Amanda - Mechanicsburg, OH
Cole - Middletown, OH
Steve was great. Kept us informed every step of the way. Coordinated appointment to take care of two issues. Came on time and well prepared. Very knowledgeable.
Greg - Jackson Center, OH
Jannine - Bellefontaine, OH
Yolanda - Middletown, OH
Excellent service & Friendly
Neighborhood crime watcher
Robert - Dayton, OH
Awesome Customer Service Rep.
William - Springboro, OH
Had a wonderful experience with Steve the service rep. Great job and very friendly! I want this same rep in the future if I need one!
Great service easy to deal with
James - Bellefontaine, OH
Jim - West Chester Township, OH
Steve was very professional and communicated with us. He was flexible when fitting us in
Cyphers - Englewood, OH
The gentleman of it was very courteous and you’re like Tronics found the problem right away. However, I need a resolution as ASAP because I have to buy a new washer and I need to know what kind of money you’re going to give me back
Response from Authorized Service:
Thank you very much for your positive feedback about your service experience. Please know all the documentation that needed to be sent to your vendor has been completed. Please feel free to call me if you need any additional assistance from us! Our office is 937-252-3200. Thank you again for your business! Marlise
Williams - Dayton, OH
The gentleman was prompt, got rite to the source of the problem, repaired it & left the area clean.
Davis - West Milton, OH
Very professional and the service tech explained each step to resolve the issue. I would highly recommend your service department to anyone requiring appliance repairs.
Prompt, courteous, friendly, quality service!
Leslie - Springboro, OH
Steve is a knowledgeable service tech with a great attitude. He called to confirm the appointment with a professional, positive manner. He completed the job quickly and it was obvious he knew what he was doing. The kitchen was returned to a clean, orderly state after he was finished. He was courteous and friendly during his appointment.
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Keith - Jackson Center, OH
Absolutely great service!
Yolanda - Middletown, OH
First person of contact Robin she is AWESOME! EXCELLENT CUSTOMER SERVICE
Barb - Urbana, OH
Steve took time to show and explain the fix he was planning, then completed the task masterfully.
Debbie - Bellefontaine, OH
Awesome friendly repairman. On time efficient job 10 rating
Robert - Springfield, OH
Tony - Springfield, OH
Steve is very nice did great job
Ron - Dayton, OH
Tim was very thorough in his explanation of what had caused the problem with my washer and provided advice on how to minimize the chances of this problem happening again
Marvin - De Graff, OH
Great service, professional
Kevin - Dayton, OH
Response from Authorized Service:
Your frustration dealing with multiple entities is understood. If I can be of any additional assistance, please call me at 937-252-3200. Thanks! Marlise
Ice Maker Replacment
Ross - Yellow Springs, OH
Kevin did a nice job ... in, out, friendly & efficient! Thank you, Kevin!
Brand new fridge
Kara - Urbana, OH
Great service and Steve as able to fix our brand new fridge!
Trustworthy and reliable
Dave - Lebanon, OH
Steve is trustworthy and dependable. I will definitely request him on all future service needs.
Great service , price probably ok
Hudelson - Piqua, OH
Martin - Dayton, OH
Teresa - Sugarcreek Township, OH
They have been out to fix my ice maker 4 time and still not fixed!
Response from Authorized Service:
I am very sorry that the ice maker repair did not result in ice production. I appreciate you letting us know. Please feel free to call me at 937-252-3200 to discuss options with your refrigerator. Thank you!! Marlise
Falvey - Springboro, OH
Steve was professional and efficient
Janice - Bellefontaine, OH
Steve was very pleasant to deal with and persistent in solving the issue with our microwave. Would highly recommend this company
washer repair - Ansonia, OH
Response from Authorized Service:
I apologize for the less than satisfactory service experience you had with our technician. He and I value your feedback as we are always striving to improve the quality of our service. Please feel free to give me a call at 937-252-3200 to review your concerns. Thank you! Marlise
Anita - Mechanicsburg, OH
Anderson - Dayton, OH
Service with a smile. Serviceman was very professional and pleasant. Made the experience good and I would definitely recommend him.
Exceptional service and very efficient!
Rebecca - Eldorado, OH
Hutch provided great repair services with valuable and detailed information to extend the life of my Samsung appliance!
Judy - Dayton, OH
The technician was knowledgeable and helpful
Wilkinson - Middletown, OH
Corvin - Springfield, OH
The service tech was excellent in every way. The repair on the dishwasher was right on. The problematic microwave is another situation. The tech was confident a new part was the answer. Note 2 other techs had the answer. So a third fix was done. It has not solved the problem. I now have enough money in the microwave to have bought another one which is what the 1st tech suggested. Thus my Samsung microwave is not worth crap The techs have been very nice and (knowledgeable) I had a previous microwave got more than 10 years without a problem. Remodeled. And put in new Samsung appliances. My big mistake
Response from Authorized Service:
Thank you very much for your positive comments regarding the knowledge base of our technician. I regret that you have suffered issues with your Samsung microwave. If you would like to talk further about your Samsung product, please feel free to call me at 937-252-3200. Thank you! Marlise
Friendly Fast Service
Twila - Trotwood, OH
His service was great but getting the right part was not.
Millard - Cable, OH
Steve had to come 3 times to fix our dishwasher. None of it was his fault. It was whoever sent the parts out. Can not tell you anything about the cost, was under warranty-so I can't complain. Convenience? we had to make arrangements for 3 trips. and that is why I gave it a 3 star.
Fast, friendly service
Ray - Middletown, OH
My repair tech Steve was terrific. Arrived on time and knew exactly what to do. He was in and out fast and very professional.
Ben - Centerville, OH
The service was great.
John - New Carlisle, OH
From the time the call was made the turn around time was unbelieveable.
Top shelf professional service! After Steve left it’s as if he was never there. The area was spotless. Price was well within reason.
Jim - West Liberty, OH
I recommend this company to anyone looking for appliance service and repair.
Rick - Dayton, OH
Mccoy - Springfield, OH
So happy with the repair! Steve diagnosed the problem over the phone, ordered parts, and came to the house a couple of days later to replace the computer in the dryer. Professional! Timely! Friendly!
Brenda - Middletown, OH
Corvin - Springfield, OH
Excellent and knowledgeable , polite, timely
Eberle - Dayton, OH
Very professional. Prompt, courteous and intent on making the interaction as painless to me as possible.
Service +/Product -
Larry - Dayton, OH
No problem with service: prompt, knowledgeable, polite. Not happy that a $1000 name brand (LG) washer needs replaced after just 3.5 years of use in a household of 3-4 people. Ten year warranty on parts nok likely to fail worthless!
Knowledgeable and courteous
Diane - Dayton, OH
Tim corrected a part installation mistake that was done by the previous serviceman. It would be great if every repairman was as prepared, knowledgeable and professional as Tim.
Service was excellent, and under warranty’s
Teresa - Versailles, OH
Repairman was courteous and efficient.
Very good service
Joyce - Dayton, OH
Prompt response and service
Eby - Eaton, OH
Got right to the problem and fixed it.
Christina - Dayton, OH
Michael - Franklin, OH
Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.
Hope it solved the problem
Janie - Versailles, OH
Ben - Centerville, OH
Elizabeth - Dayton, OH
Jeff was on time and fixed the stove quickly when other repairmen said it might not be repairable.
"Cadwallader - Huber Heights, OH
He was friendly - knowledgeable & very helpful
Mark - Dayton, OH
Miller - Springboro, OH
Gayle - Dayton, OH
He arrived per the time he indicated. He was courteous and very helpful regarding the repair. Very good customer service.
Johnson - Dayton, OH
The service was fast and friendly. I will definitely use them again.
Randall - Pleasant Hill, OH
Great service and helpful advice!
Above and beyond
Gilliland - Springfield, OH
The best service.thank you!
Tim knew exactly what the problem consisted of and correctly diagnosed the repair.
Thomas - Dayton, OH
Quck service, problem solved quickly
Lawson - Germantown, OH
very easy to contact. they contacted me quickly and the matter was handled in a short amount of time.
Marc - Springfield, OH
We had a not so good experience the last time we used them but this was amazing because of Steve and his willingness to accommodate us. Thank you!
bdayton2 - Dayton, OH
Tech was very knowledgeable and knew exactly what the problem was within minutes. The Repair was done quick and problem fixed. I would definitely recommend them
Renee - Dayton, OH
Very professional demeanor, very efficient, obviously know their trade....thanks!
Cook - Laura, OH
Casdorph - Englewood, OH
Kenneth - Dayton, OH
Service personnel showed up on time. Very knowledgeable about my wash machine great job.
Very helpful,knowledgeable and friendly
Paul - Springfield, OH
Not a good experience
Dustin - Fairborn, OH
Had a issue with the first tech scratched my refrigerator and broke the bezel around the water dispenser. The second tech came out and still had an issue with the ice dispenser not working. They did fix the issue and gave me the parts free. The level of professionalism was lacking but I am greatful they resolved the problems caused by the other tech.
Sharon - Dayton, OH
I like that the tech asked for details and model number so he could make sure he had part with him . He also explained why this failure was not the part recently replaced- I doubted the previous tech from another company. He also told how to solve another problem on the other freezer- also serviced by that company. Tech was professional and polite- showed up when he said he would. Left the area clean. I would use your company even if LOWE’S warranty wasn’t paying.
Jessica - SUGARCRK Township, OH
Very professional young man.
Robin - Versailles, OH
Repair Man was very professional He new exactly what he was doing Had ice maker fixed quickly He was very nice!
Tom - Springfield, OH
Nancy - Springboro, OH
Denny - Jamestown, OH
Roberts - Centerville, OH
Tim called prior to arrival, as requested. Very informative and knowledgeable.
Kathleen - Dayton, OH
Serviceman was great
Bailey - Moraine, OH
Doris - Dayton, OH
Fantastic service. The service rep is very knowledgeable and had our problem fixed in a very short amount of time.
Gary - Centerville, OH
Good. Tim the tech is efficient and knowledgeable.
Courteous and knowledgeble
Haller - Dayton, OH
job well done
Jim - Brookville, OH
Worked to fix the refrigerator
Marge - Dayton, OH
He did a nice job
Tester - Greenville, OH
Competent, friendly service.
David - Dayton, OH
Very nice and was great with information. Was very helpful
Forbes - Bellbrook, OH
Amazing service. Fast and professional.
Heidi - Tipp City, OH
Campbell - Washington Township, OH
Great service, fast repair.
Johnny - Dayton, OH
Linda - New Carlisle, OH
They are great came quick, ordered the part and came quickly to fix it, I will definitely use them again
Ice Maker and cooktop issues
Zack - Xenia, OH
Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.
REFRIGERATOR KITCHENAID KRMF706EBS01 Icemaker is overfilling with water and FF evap is frosted over. Need updated UI control and evap fan with sensor.; ordrng 1 W11087438 (motor-evap) and 1 W11330971 (CONTROL)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Austin @ whirlpool techline. No additional parts to correct issue. Installed part is correct along with installation Jason @ Lowe’s updated file and putting work order in for review.
REFRIGERATOR SAMSUNG RF4287HARS/XAA Unit is not cooling and icemaker not working. Found unit was turned off at the display board.
REFRIGERATOR SAMSUNG RF220NCTASR/AA "unit is cooling properly. Checked all fans and motor, blend door and no errors comp running good.Flipper assembly 168 plus tax If repaired"
DRYER SAMSUNG DV40J3000EW/A2 Not heating. Found bad heater. Installed heater. Unit heating properly. Att..... vent is clogged left hose undone; used 1 DC97-14486A (ELEMENT) from stock
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Unit leaking water underneath refrigerator from icemaker fill tube. Faulty seal on water valve to icemaker water line. Replaced water valve checked for leaks and no signs of any water. ; used 1 242252702 (VALVE) from stock
RANGE HOOD UNKNOWN DKI001MX Arietta made by Elica. Can not access blower without removing panels which have been encased in drywall in the ceiling. Called AHS spoke to Zach and informed him of the installation of the unit. He transferred the called to venting specialized company 107zcwl Zach
COOKTOP JENN-AIR CVGX2423B Customer states that when they turn on a burner all of the igniters will continue to click. ; rqstng P&A on 1 71001383 (SWITCHES WITH HARNESS) and 1 WPWPW10475147.NLA (SPARK MODULE )
RANGE SAMSUNG NE59J342SS/AA Customer states that the buttons wont work sometimes. :Tech did cycled the unit several times and it did start up each. Each button did work. Customer has water streaks between the glass door. Tech advised the customer that the cleaning of the glass is not a covered item. Did give the customer verbal est of 175.00 to
WASHER SAMSUNG WA48H7400AW/A2 Customer states that the unit will not start after touching the start/pause button. Advised customers mother in law that the unit will need main board and control board. Did explain to her that the boards do communicate with each other. Unit is 5/6 years old. Customer going to think about repair. Did advise them that the service call is good for 30 days. If customer wants repair to call the office and order parts so the tech will have parts on return.
REFRIGERATOR HAIER HA10TG31SS "Unit has recall on start device,harness and capacitor. Unit was not cooling. Unit was unplugged upon arrival installed service kit that was shipped to customer. Unit started up. Comp and fans are running. If call comes back this unit has a SS issue and cannot be repaired. R600A flammable refrigerant"
WASHER HOTPOINT HTW200ASK00WW Unit will not run. Found shredded drive belt. Installed new drive belt. Changed belt. Unit checks out ok; used 1 WH01X24697 (DRIVE BELT) from stock
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install parts list the refrigerator is cooling properly
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Installed all parts listed refrigerator is cooling OK
REFRIGERATOR SAMSUNG RF220NCTASG/AA 01 Unit is not going into defrost mode. Custom has to shut off the unit several times. ; ordrng 1 DA92-00426A (MAIN BOARD) and 1 DA97-13192A (FREEZER EVAP MOTOR ASSY)
REFRIGERATOR SAMSUNG RS265TDBP/XAA "Customer states that the unit is not cooling. Found that the unit is not going into defrost. Customer has to shut down 2 days prior to coming back out. Unit is on the kitchen, 8-10 years old; rqstng P&A on 1 1111 (;EVAP MOTOR WITH COVER REFRIGERATOR SECTION), ordrng 1 2222 (HEATER REFRIGERATOR SECTION), rqstng P&A on 1 3333 (MAIN BOARD)"
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH "Customer states that the unit is not baking. Found the bake element had a hold in the element. Installed new element. Cycled ; ordrd 1 316075103 (element,bake) and 1 316419145 (OVERLAY) and 1 5304508925 (CLOCK)"
REFRIGERATOR FRIGIDAIRE FFTR1814TW9 Installed new compressor unit with relay kit. Fridge is cooling properly
REFRIGERATOR WHIRLPOOL ET18JKYSN05 Customer states that the unit is not cooling. Found that the unit has a restriction. ;Unit is 30 years old in the kitchen. Unit is not repairable. Unit has R12; rqstng P&A on 1 R121111 (FREON)
MICROWAVE WHIRLPOOL WMH76719CE-2 Microwave is not started. Just clicks. Found loose wire on monitor switch. Tightened wiring. Unit operating properly
WASHER MAYTAG MVWX655DW1 Customer states that the unit is not washing . Found oil from the gearcase all over ; rqstng P&A on 1 W10006354 (SPLUCH ASSY) and 1 WPW10913953 (ACTUATOR) and 1 WPW11035751 (GEARCASE) and 1 WPW11239857 (BELT)
MICROWAVE THERMADOR 16-11-157 Spoke to Gary at Techline explain to him all the test that we have done to the unit and put in the trim kit on somehow is restricting the flow to keep the mag tube call Techline did I have any suggestions at all; saved tckt
DRYER SAMSUNG DV48H7400EW/A2 Unit not heating. Found open thermal fuse and burnt wiring. Repaired wiring and replaced fuse. Unit heating properly.; used 1 DC96-00887C (BRACKET) from stock
REFRIGERATOR WHIRLPOOL KFXS25RYMS4 Unit leaking water from freezer. Found frozen drain tube. Pulled fridge out cleared duck bill and cleaned drain.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Evap drain line frozen over. Removed and cleaned duck bill and thawed freezer drain. Unit operating ok.5 yrs old in kitchen
DRYER HOTPOINT HTX24EASK0WS Dryer will not start. Found faulty door switch. Replaced door switch. Unit operating ok.; used 1 WE10X23879 (SWITCH) from stock
REFRIGERATOR KENMORE 596.628242 "Unit is not defrosting. Found open heater circuit, def timer checks ok. Installed new defrost heater and bimetallic. Unit is operating ok."
MICROWAVE GE JVM7195SK3SS Installed new capacitor diode and mag tube cycled unit several times test OK
RANGE KITCHENAID KFEG500EBS3 Found that the clip for the oven gasket was not attached and tore the gasket. ; ordrd 1 WOW10162385 (SEAL)
WASHER GE GTW680BSJ6WS Installed new recirculating hose cycle test OK
MICROWAVE THERMADOR 16-11-157 Jeff techline; schdld next appmnt for 9/24 TUE !
RANGE - ELECTRIC SAMSUNG NE58F9500SS/AA "Customers glass top is crack, customer wants replaced and was given an est. Customer did pay for service call and part. ; ordrng 1 DG94-00889B (BLACK GLASS TOP)"
RANGE JENN-AIR CVEX4100B Found that the knobs where on backwards. Old homeowner had forced them on. Tech was able to remove them and put them in the right position. Test.
RANGE KITCHENAID KFEG500EBS3 Found that the clip for the oven gasket was not attached and tore the gasket. ; ordrd 1 WOW10162385 (SEAL)
WASHER AMANA LW8303L2 Install new drain pump check OK
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 06 Customer states that the unit is not making ice. Thawed out and installed new ice maker kit and clips assy. Sealed up the entire ice room. Did remove the evap cover in the refrigerator section and move over temp sensor. Cycled. Test ok; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH Notice that bake element burned in half install new bake element cycled unit found that the main board was out as well install new main board and overlay cycled unit test OK
DISHWASHER BOSCH SHU9915UC/U12 Customer states that the unit is not draining. Found that the garbage disposal knock out was not taken out when dishwasher drain line was installed. Tech took out plug. Also cycled the unit several times and check unit out.
LAUNDRY CENTER GE GUD27ESSJ0WW Techline ;GaryAfter speaking with techline and he adv replace the motor I adv him that it has already been done. The states check neutral line or you have a broken wire harness. Reroute the neutral wire and ground. Ran the unit.
DISHWASHER LG LDF5545ST Customer states that the unit starts flashing and stops. He called LG and they drop ship out a console. Tech installed part that was drop ship to customer. Did turn on to ;power.
OVEN KENMORE 790.490634 "Checked unit and found run away heat condition for upper oven only. Temp sensor is within spec. 1.084 ohms at room temp. Ran unit in preheat and found broil element on when it shouldn’t be. Unit does not use broil element in preheat. When unit reaches set temp broil element does not shut off. Broil relay for upper oven is shorted closed. Unit will need EOC. ; rqstng P&A on 1 316429800 (board), states that autho needed"
DRYER SAMSUNG DV45H7000EW/A2 "Checked unit over; found motor going into thermal overload and shutting down after 8 seconds. Also found idler locked up and belt fraying. Unit needs motor/blower assembly, idler, and belt. ; rqstng P&A on 1 6602-001655 (BELT) and 1 DC93-00101U (MTR BLWR ASSY) and 1 DC96-00882C (IDLER)"
LAUNDRY CENTER GE GUD27ESSMWW Customer states that the unit bangs. Found that one of the support rods had come off the outer tub. Reseated rod. Load test
WASHER FRIGIDAIRE n/a "Checked unit and found E23 error code. Drain pump failure code. Ran unit in drain and spin to test. Pump is getting voltage but will not run. Unit needs drain pump, called customer and left voicemail with quote. ; rqstng P&A on 1 137221600 (pump), states that autho needed"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customers unit was not making any ice. Found to have a bad ice maker. Installed new ice maker upgrade and clips. Sealed up the ice room. Cycled. ; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
REFRIGERATOR LG LMXS30776D/02 "Need to order board with updated software and condenser fan. ; rqstng P&A on 1 EAU63103301 (CONDENSER FAN) and 1 EBR78643414 (CNTRL(PW)), states that autho needed"
DRYER FRIGIDAIRE GLET1041AS2 Customer states that the unit is not drying. Did show the customer that the unit is heating.
DISHWASHER WHIRLPOOL DU915PWPS0 "Unit is 14 years old. Checked unit and found sump with water in it. Cleared water and ran unit to test. Found motor not changing direction which won’t allow it to drain. Called and left quote on voicemail. ; rqstng P&A on 1 W10428167 (pump&motor), states that autho needed"
REFRIGERATOR LG LFX28979ST/00 Lower ice maker is not making ice and leaking onto the floor. Removed ice build up from base of the unit. Installed new ice maker assy. Cycled; pckd up 1 AEQ72909602 (ICE MAKER)
WASHER SAMSUNG WV60M9900AV/A5 "Checked unit and found communication error codes between the upper and lower washer. Also have door error codes but both door locks work fine. Customer states that one of the PCB had been replaced by another service company sent by Samsung in warranty. Could not duplicate concern of breaker tripping. Checked connections at boards and found no loose connections or broken wires. Also found gasket for upper washer lid split. Unit needs main controls, inverter PCB and lid gasket. Inverter is on cabinet page number 21-3.; rqstng P&A on 1 11111111INVERTERPCB (11111INVERTERPCB) and 1 DC92-01989A (MAIN PCB) and 1 DC92-02004D (MAIN PCB(UPPER)) and 1 DC97-20036A (COVER)"
REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA 08 Found ice build up around the fan area. Thawed out and installed new sensor. Sealed up around the evap cover and also sealed up around the ice maker room. Cycled. ; pckd up 1 DSA32-10104N (SENSOR)
DISHWASHER MAYTAG MDB6769PAW0 Checked unit and found power to control but no operation. F9 fuse is shorted open. Touchpad has several cracks and shorted buttons. Unit needs main control and touchpad. Unit is 7 years old and in kitchen. Collected deductible by card.; rqstng P&A on 1 W10475771 (panel-cntl) and 1 W10589069 (cntrl-elec)
REFRIGERATOR LG LMX31985ST/01 Removed door to install new hinge and found the hinge sent was for the right door not the left. Unit needs left hinge. ; ordrng 1 AEH36821908 (HINGE CENTER)
OVEN JENN-AIR W131B Unit is 25 years old in kitchen. Customer states that unit has been working okay for a little while now. Ran unit in preheat to 400 with no issues. Ran unit again on preheat to 450 with no issues. Ran unit on broil preheat hi with no issues. When cancelling the broil the unit threw a F1 error code. Touchpad shorted. Unit needs clock/ERC. Part is NLA as of 11/08. ; rqstng P&A on 1 7601P214-60 (CLOCK(NLA))
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed all provided parts and ran to test. Freezer evap fan is running and no PO code. All ok.
DISHWASHER FRIGIDAIRE LFID2426TF2A "Checked unit nd found intermittent operation from buttons. Touchpad has no loose connections or signs of shorting, unit needs touchpad. ; ordrng 1 5304518467 (SWITCH ASSY.)"
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed all provided parts and ran to test. All ok.
WASHER LG WT7200CW Customer recorded unit in rinse cycle and rinse nozzle is spraying to the right out of the tub. Nozzle has came loose in top. Removed console and found locating pin for nozzle broken allowing nozzle to rotate. Unit needs rinse nozzle part A157 on top cover parts page. Repositioned nozzle and ran to test for leaks. Unit no longer leaks but still needs nozzle. ; rqstng P&A on 1 111111RINSENOZZLE (RINSE NOZZLE (A157 TOP COVER PAGE))
MICROWAVE GE JVM7195SK3SS Installed all provided parts and ran to test. No more noise and unit heats fine.
MICROWAVE FRIGIDAIRE LFMV1645TF "Upon arrival found unit inop. Checked fuse and fuse is good. Inspected control and found no loose connections. Reassembled and unit powered up. Ran to test and it heats fine. Ran again and unit powered down. Unit needs main control, noise filter, and fuse. ; ordrng 1 5304509451 (FUSE) and 1 5304509452 (NOISE FILTER) and 1 5304509575 (CNTRL PANEL)"
DISHWASHER MAYTAG MDB8949SBM0 Installed all provided parts and ran to test. All ok. All functions work as they should.
DISHWASHER GE PDF820SSJ0SS Upon arrival found no operation from unit at all. Removed kick plate and checked connections from board to u/I. Disconnected and reconnected u/I plug and unit powered up. Ran unit in normal cycle to test functions. All functions work as they should. All ok.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival machine was empty. Customer stated that it drains at times and other times it won’t. Unit has a 9’ run before it connects to the sink. Drain line did not have a loop in it under the sink. Zip tied drain hose up into loop and ran through several fill and drains to test. Unit drains fine every time. Advised customer that unit requires a 32” minimum drain loop for proper drainage. All ok.
DRYER MAYTAG MDE5500AYW "Unit is 13 years old in the laundry room. Customer states that unit squeaks and long dry times. Checked unit and found idler noisy. Lubricated idler and rollers. Noise is gone. Found blower housing full of lint. Cleared unit of lint and ran to test. Temps are within spec. Air flow at the exterior is so so. Advised customer to have duct cleared. Otherwise unit is quiet, and heats fine now. Collected deductible by check."
RANGE HOOD BROAN CLSC130SS Upon arrival found no issue with hood unit was functioning JSU tasting should checked ok
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Checked unit and found evap fan not running and defrost drain clogged. Has good voltage to it but won’t move. Replaced fan, cleared drain and ran to test. All ok."
REFRIGERATOR FRIGIDAIRE FRT17G4BWD Upon arrival found that unit is in need new defrost timer and customer would like to go ahead and have a garage kit installed on unit for proper functioning during winter ; ordrng 1 241621501 (timer-defrost) and 1 5303918301 (garage kit)
WASHER MAYTAG MVWB835DW2 "F9E1, F3E2, F8E6, F0E3, codes present. Long drain no drain, incorrect water temp, overload, and water hazard codes. Put unit into diagnostics and have voltage to pump but won’t move water and getting hot. Replaced drain pump and ran to test. All ok. ; used 1 W10876600 (DRAIN PUMP) from stock"
DRYER MAYTAG MED5100DW1 Checked unit over and found noise coming from console rattling against frame. Added insulation tape to lower mounts of console and noise is gone. All ok.
REFRIGERATOR WHIRLPOOL ED5LVAXWB02 "Upon arrival, found that ice bucket was frozen to door and jammed not allowing ice to dispense from machine, tech steamed ice bucket and got it free from door then melted all ice build up from bucket, cleaned and cleared all problem, reinstalled bucket, made sure auger blade turns to disp ice, unit checks ok"
WASHER LG WT7500CW Installed all provided parts and ran to test. All ok. Valve is no longer sticking.
DISHWASHER WHIRLPOOL WDF310PAAS5 Unit is 5 years old. Found sump full of water. Cleared water and ran unit to test. Unit won’t drain because pump has a dead spot in the armature. Replaced pump and ran to test. All ok. Unit will drain fine now. Collected deductible by card. ; used 1 W10348269 (DRAIN PUMP) from stock
WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found that unit will not balance load out properly ; ordrng 1 MEMSENSOR and 1 SUPPORTRODS
COOKTOP LG LRE30453SB/01 "Upon arrival found that all burners working properly except for right front large burner ; rqstng P&A on 1 RIGHTFRONTBURNER, states that autho needed"
REFRIGERATOR GE PWE23KSKBSS Upon arrival found unit running normal with no noise. Customer ales that noise was present Thursday and sounded like a jet engine. Customer unplugged unit and let sit for 2 minutes and plugged back in. Noise went away then and has not occurred since. Could not duplicate concern of noise. Possible compressor but unsure.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC Checked unit and found defrost drain clogged and bi metal shorted open. Cleared drain and replaced heater w/bi-metal. Ran to test all ok.
WASHER KENMORE 110.2204529 "Upon arrival found that unit has a defective accuator on unit, gave customer est for repaired which was ok but doesn’t want repair done till thurs when she has funds available ; used 1 W10006355 (ACTUATOR) from stock"
REFRIGERATOR SAMSUNG RF263TEAESG/AA Found bail arm for freezer ice maker broken off. Replaced ice maker and cycled to test. All ok. ; used 1 DC97-07603B (ICE MAKER) from stock
RANGE FRIGIDAIRE FFEF3003UWB "Upon inspection found unit wiring to terminal block melted on the black hot wire terminal shorted over to cabinet. Cord appears to be attached properly and has proper strain relief attached. Unit needs new terminal block and wiring harness. Unit is not operable at this time told customer to NOT PLUG in unit and to NOT USE unit. Customers are tenants/renters, contacted landlord Colleen sticky note attached. Pics attached.; ordrng 1 5303935271 (terminal block) and 1 5304516155 (MAIN WIRE HARNESS)"
REFRIGERATOR GENERAL ELECTRIC GTS18FSLFSS "Upon arrival temp checks freezer is around 5 degrees and frig 50 to 54F. Unit was purchased late June and has been working fine up until the past few days. Mostly spoiling of milk and juice on door. Removed freezer evap,cover, fan is running and good frost pattern pic attached. Customer has cold control/ thermostat turned all the way up in frig section. Was able to turn unit off and on from cold control. Noted nothing in particular blocking vent areas but made customer aware of entry and exit vents for proper air circulation. Suspect possible defrost control or thermostat issue.; ordrng 1 PSEUDOXXX (THERMOSTAT) and 1 PSEUDOXXX (DEFROST CONTROL)"
DRYER AMANA NED4655EW1 "Upon arrival found that unit doesn’t have proper power going to unit, tech checked voltage and found that between L1 & L2 there is not 240v coming to unit"
DRYER MAYTAG MEDB200VQ0 "Unit making loud screeching noise, even when turning drum by hand. Unit needs new idle pulley, ran part number cross reference with every part number listed on dap and none show up as truck stock. Collected service call gave customer estimate.; ordrng 1 WPW10547292 (pulley-idr)"
REFRIGERATOR KENMORE 106.536443 Upon arrival found that unit was in defrost but unit has been running and product in fridge cold and product in freezer frozen customer to keep eye on unit next coupl of days will call back if needed
REFRIGERATOR SAMSUNG RF263TEAESG/AA Ice container buildup issue per samsung bulletin. Ordering parts. Took temp checks ok in fresh food and feezer sections. Showed customer how to adjust shelving for it to lock in place properly.; ordrng 1 DA82-02714A (IMK KIT)
REFRIGERATOR SAMSUNG RFG295AAWP "Upon arrival found that imk not cycling thru, tech pulled imk from unit checked for jammed or stuck cubes found none, tech then reinstalled imk and unit cycled through and filled with water, gave customer est in case imk quits working again so he has price of replacement."
REFRIGERATOR KENMORE 795.775426 "Upon arrival found that unit had a pin hole in 5/16 line on back of fridge, tech cut out bad spot in hose and coupling together , unit checks ok"
REFRIGERATOR GE GTH18EBC2RBB "Upon arrival removed broken end of bulb still in socket and repaired wire, installed bulb, unit checks ok"
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Upon arrival found that unit was not heating due to wiring going to heating element was not hooked up, tech reconnected power leads to element, ran and checked out, unit checks ok"
WASHER FRIGIDAIRE PSEUDOXXX Washer is an older frigidaire laundry center. Unit is in a bathroom in a closet area. Took pic of model serial tag but its worn out and unreadable. Customers nephew had earlier pulled out unit and removed bottom panel. Unit has lots of rust and corrosion from age and humidity factors. Took multiple pics of rust on unit. Put unit into a wash cycle monitored with light did not notice anything leaking after 15 mins of agitation. Put unit into a drain and spin ok. No leaks from hoses or door or boot. Told customer if it is leaking given age and condition not sure about repair especially if leaking around the tub area. Shes going to monitor the leak advised a second opinion of another servicer.
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 "Upon arrival removed and replaced imk and fridge evap cover on unit, ran and tested both checks ok"
REFRIGERATOR SAMSUNG RF18HFENBSR/US Found leak from fresh food evaporator in frig. Will need new evaporator and filter for sealed system repair. Sealed system job for Kevin M.; rqstng P&A on 1 DA96-00845D (EVAPORATOR) and 1 PSEUDOXXX (DRYER FILTER)
RANGE GE J BP35D M1BB "Removed and replaced defective terminal block on right front burner, unit checks ok ; used 1 5303935058 (TERMINAL BLOCK) from stock"
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA "Upon arrival temp checks -20 plus in freeze and 60 in frig. Removed freezer evap cover. Drain clear, good frost pattern on evap, fan is running no excess frost or ice buildup. The fresh food damper not letting in proper cool air. Suspect issue with damper ordering one damper and control. ; rqstng P&A on 1 242303001 (damper assy) and 1 A01078804 (control)"
REFRIGERATOR KENMORE 59669272991 "Upon arrival checked unit temps 42-45F in frig and around 20F in freezer however unit settings for frig were at 5 and freezer was only set to 2 both go up to 7. Talked to husband stopped in for a few minutes. Showed me a pic of unit frosted up on back cover. Upon arrival was told unit has been plugged in since Thurs and has been cooling ok, did not notice any excess frost, fan is working good and air is coming up and through damper for frig. Removed evap cover in freezer, ohm out heater ok, found bi metal thermostat open. Will order gave estimate to Rick said to go ahead with repair.; ordrng 1 WP10442411 (thermostat)"
MICROWAVE WHIRLPOOL UMV1160CS-3 "Upon arrival removed and replaced hi voltage Trans and capacitor, customer cooked side of Mac and ch see for 10 min unit ran with no problem"
DISHWASHER WHIRLPOOL DU1345XTVB1 "Upon arrival found that unit will not drain water out of unit due to drain hose clogged with harden grease and food particularly, tech snaked drain line ran and checked out, unit checks k pork"
DRYER LG DLE3500W "Called LG tech spoke with Collin over phone, had me do an visual support with LG sense app. Showed him the situation, explained in detail. He wants me to one more time order all 4 of these parts, from LG and come back out and see if or mix and match parts to make work. Part numbers from him and i checked against DAP. If it still doesnt work will have to call LG talk to conseiur about defective parts and go from there. Case# ETCC190923109109; ordrng 1 4930EL2004D (SENSOR BAR) and 1 ADQ56656401 (FILTER) and 1 MCK49049101 (LINT SCREEN GUIDE) and 1 MCK66787901 (COVER FILTER)"
WASHER LG WM2050CW "Upon arrival, found that unit has a leaking cold water inlet valve, tech removed and replaced valve on unit, ran and checked out unit checks ok; used 1 5220FR2075L (WATER VALVE) from stock"
DISHWASHER WHIRLPOOL KDFE104DBL2 "Removed and replaced board on unit, ran and tested thru diag checks out ok"
REFRIGERATOR SAMSUNG RF28K9580SG/AA "Hutch was supposed to be tech on job, was told to dealer policy my time for coming out"
REFRIGERATOR WHIRLPOOL GS6NBEXRL00 Auger motor is locked up; ordrng 1 WP2252130 (ref auger motor)
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 "Replaced parts, lubricated and showed customer. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Filter base not locking into hold filter in place; ordrng 1 242009602 (FILTER BASE )
REFRIGERATOR FRIGIDAIRE LFHT1817LW8 6 yrs kitchen door handle is broken off and meat drawer shelf is broke that hold meat drawer; ordrng 2 240530601 (track)s and 1 5304506469 (handle seT)
REFRIGERATOR KENMORE 59669272991 "Replaced thermostat, new part came with spade fitting on both ends while old had spade and bullet connector. Had to remove and splice new connector in place. Unit is plugged in and running and cooling."
REFRIGERATOR KENMORE 596.7201302 "Unit drain in freezer section is plugged and melting and freezer over bottom of unit. Took temp checks unit is cooling ok in both sections. Pulled evap cover, used steamer to clear ice and drain. Removed back cover and removed drain bill pulled and cleaned out gunk and hair. Unit is now free and clear. Unit cheks ok."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Lights in ff section & FZ section; ordrng 2 W11205083 (module)s and 1 W11205083 (module) and 3 W11239944 (module)s
REFRIGERATOR SAMSUNG RF263BEAESG/AA Unit needs repaired per IMk bulletin called Samsung for ticket #4151236160; ordrng 1 DA82-02697A (IMK SVC KIT)
REFRIGERATOR SAMSUNG RFG293HAWP/XAA "Removed evap cover, unit has good frost pattern and little to no ice at the drain. However upon removing back compartment cover, pulled both drain tubes and cleaned out gunk. Showed customer, used steamer on both ends of drain for fresh food section. Unit is now properly cleared, cleaned dust etc from behind. Unit. Unit checks ok."
REFRIGERATOR KITCHENAID KRMF706ESS01 Repair per pointer and mullion near ice compartment is not working; ordrng 1 W10864519 (adapter) and 1 W11197489 (heater)
DISHWASHER GE GDT655SBL3TS "Replaced parts. Put unit into a light wash let it fill wash and cancel to drain. Proceeded normal same thing. Unit appears to be working ok. Flood switch, heating element all checked out ok. Told customer to continue to monitor."
DISHWASHER FRIGIDAIRE GLD2445RFQ2 "Upon arrival customer claims unit actually has been throwing a PF error for power failure, and had issues completing cycle, sometimes after 10 or 15 mins. Unit is wired unto a light switch which was off at the time. Thye typically turn it off when not using the unit. I powered off the unit at the breaker box for 5 mins. Then back on, powered on toggle switch then put into a normal wash let unit fill and wash ok for about 5 mins. Cancel and drained properly, then proceeded to put into a light wash, this time let unit run around 30 mins. Unit appears to be working ok. Could be a control issue given unit is 11yrs old. Gave customer estimate on control and labor. Told to continue to monitor unit, they will decide if buying a new one."
REFRIGERATOR SAMSUNG RS25H5000BC/AA IMk is locked in harvest position ; ordrng 1 DA97-08059A (IMK)
DRYER WHIRLPOOL WED4616FW0 "Unit making a slight noise when running. Found tear in dryer belt, tension pulley and motor pulley ok. Found a hard glue like substance on drum from factory. The belt originally placed over this you can see at some point it had cooled and stuck then released which is the sound the customer had heard. Unit checks ok.; used 1 341241 (DRYER BELT) from stock"
REFRIGERATOR FRIGIDAIRE GLRT183TDQJ "Upon arrival found freezer at around 25F and frig at 44F. Unit fan is running, compressor running and warm to the touch. Removed evap cover there was no frost pattern. Manually cycled defrost mode 2x unit appears to be cycling on and off ok. Ohmed out bi metal ok. According customer its been just over a week unit has weak cooling. Unplugged for 10 mins. Plugged back in compressor comes on, condenser fan on condenser not even hot, fairly clean. Waited 10 mins. Still no frost pattern. Told customer unit probably has a leak in the system and would have to apply a dye filter for the leak and or parts, refrigerant and labor did not recommend repair but to buy new."
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Water valve not activating to icemaker ordered new water valve to be installed; ordrng 1 WPW10312696PW (water inlet valve)
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced parts per samsung bulletin. Unit checks ok.
REFRIG/SIDE-BY-S SAMSUNG Unit need ff fan assy & IMk kit per bulletin; rqstng P&A on 1 DA82-02697A (IMK SVC KIT ) and 1 FFFANASSY (FF FAN ASSY) and 1 ICECONTAINER (ICE CONTAINER)
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Lower hinge Kim needs replaced on right door not closing properly; ordrng 1 DA97-13828A (RIGHT HINGE)
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Ice built up in fan motor and IMk won’t shut off; ordrng 1 241798224 (ice maker) and 1 808602601 (motor)
REFRIGERATOR FRIGIDAIRE FFHT2032TP1 Adjust refrigerant line and unit noise is common
REFRIGERATOR CROSLEY CT17A2W Def timer not advancing called- spoke to Tara and they are going to replace the unit
REFRIGERATOR SAMSUNG RS2534WW/XAA Unit has refrigerant leak non repairable called AHS-Ronnie-106rebm
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Installed evap fan and IMk and checks ok
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Found drain pump not turning with proper voltage applied, found door springs and pulleys not supporting door properly. Ordered pump and door springs. Located in the kitchen, manufactured 7/2008; ordrng 1 154578801 (PULLEY) and 1 154579101 (SPRING) and 1 154580301 (DRAIN PUMP)"
REFRIGERATOR WHIRLPOOL 10674906401 sensor and cont brd not communicating but cont brd is NLA
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found ff icemaker freezing up, ordered heater and thermostat.; rqstng P&A on 1 242094802 (HEATER) and 1 5303918810 (THERMOSTAT), states that autho needed"
WASHER WHIRLPOOL WTW8000BW0 Found unit needs new water valve.; saved tckt
RANGE FRIGIDAIRE FFEF3050LSH "Found no voltage coming control to bake element, ordered new control.; ordrng 1 5304509493 (CONTROL)"
REFRIGERATOR BO WHIRLPOOL WRF989SDAM03 Installed compressor and dye dryer and recharged unit
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Installed new IMk and returning other IMk
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new adjuster and fill valve, the dispenser was defective. Ordered new dispenser.; ordrng 1 W10861000(PW) (DISPENSER)"
WASHER SAMSUNG WF45H6300AW/A2 "Found unit will not spin out properly, bellow is leaking, needs new front and rear struts. Located in the basement, manufactured 5/2014; rqstng P&A on 1 UNKNOWN (BELLOW ) and 1 UNKNOWN (REAR STRUTS ) and 1 UNKNOWN (FRONT STRUTS), states that autho needed"
REFRIGERATOR SAMSUNG RF34H9960S4/AA Installed gaskets and guide and checks ok
REFRIGERATOR FRIGIDAIRE FFTR2021TS2 Unit has no refrigerant in it replaced dye dryer and recharged unit; used 1 5303918358 (DRIER FILTER) from stock
REFRIGERATOR SAMSUNG RF4287HABP/XAA Def drain is plugged up
DISHWASHER LG LDT7808BM "Found pump and drain pump not turning properly, ordered drain pump and motor, ordered main control board.; ordrng 1 UNKNOWN (MAIN CONTROL BOARD ) and 1 UNKNOWN (DRAIN PUMP) and 1 UNKNOWN (MOTOR)"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "found unit frozen up at base of ff evaporator cover, ordered new control and will relocate defrost sensor upon return. Located in the kitchen, manufactured 10/2016; rqstng P&A on 1 W10843055 (CONTROL BOARD)"
REFRIGERATOR SAMSUNG RF20HFENBWW/US Installed parts and cleaned def drain and checks ok
OVEN WESTINGHOUSE WFE515S0ES0 "Found unit not cycling properly during bake, ordered new control and sensor. Located in the kitchen, manufactured 4/2017; rqstng P&A on 1 W11122551 (CONTROL BOARD) and 1 WPW10181986 (SENSOR)"
REFRIGERATOR GE PSC23SGRDSS Installed parts and unit checks ok
WASHER MAYTAG MVWC555DW0 "Installed new hub and impeller, unit checks ok."
OVEN MAYTAG CHE9800BCB "Installed new bake element, unit checks ok."
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Installed new module and solenoid, unit checks ok."
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Installed new water valve, heater, thermostat, and fan, unit checks ok."
DRYER BOSCH WTMC6300US/01 Installed new motor and blower wheel. Unit checks ok.
WASHER WHIRLPOOL WTW8000BW0 "Installed dispenser and water valve, unit checks ok."
REFRIGERATOR SAMSUNG RFG297AARS "Found icemaker will not cycle properly, needs new icemaker, customer considering repair."
DRYER FRIGIDAIRE FFSE5115PA0 "Found element open, installed new element. Checks ok.; used 1 134792700 (ELEMENT) from stock"
DRYER MAYTAG MED5500FW1 "Found unit would not heat properly, installed new thermal cut off kit, unit checks ok.; used 1 280148 (THERMAL KI) from stock"
REFRIGERATOR JENN-AIR JFC2087HRS "Installed slide kit and gasket, unit checks ok."
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 "Found unit is randomly freezing food in the FF section, called Techline, talked to John, was instructed to raise door so that mullion strip is within 1/16 inch from top to prevent air leaks. Unit checks ok."
DRYER MAYTAG MODEL PLATE GONE Checked unit over found that the idler was squealing and rollers were making roaring noise. Unit missing model and serial number tag. Unit still functions and drys. Called AHS they aren’t covering it because unit still functioning properly.
DISHWASHER FRIGIDAIRE LFID2459VF1A Checked unit over found that the unit wouldn’t drain. Drain pump was running but not pumping out water. Needs pressure switch due to I30 error code and drain pump.; ordrng 1 A00044305 (drain pump) and 1 A00055408 (PRESSURE SWITCH)
DISHWASHER BOSCH SHXM65W55N/11 "Needs console part.; rqstng P&A on 1 00689996 and 1 00752315 and 1 00770025 and 1 00775797 and 1 11013384, states that autho needed"
RANGE FRIGIDAIRE FGGF3036TFE "Need door linear and hinge.; ordrng 1 316423807 (liner-oven door) and 1 316575902 (hinge,oven door)"
OVEN KITCHENAID KODE500ESS03 Unit needs other door glass.; rqstng P&A on 1 W10771242 (glass-door)
DRYER KENMORE 110.8698411 Replaced heater and cleared out vents. Checks ok.; used 1 3387747 (ELEMENT) from stock
WASHER ROPER RTW4516FW2 Checked unit over found fault code for stuck key and speed sensor fault. Reprogrammed and cleared codes. Tested fine.
WASHER MAYTAG MHW6000XW1 Replaced motor control due to no wash and no spin and unit not advancing. Checks ok; pckd up 1 WPW10374126 (cntrl-elec)
MICROWAVE LG LMHM2237BD/01 Replaced cosmetic parts. Checks ok
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked unit over found no noises or issues unit cleaning, drying and functioning normal. Checks ok"
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Physical damage to auger assembly and deformed cabinet liner due to customer thawing unit which cannot be fixed. Pictures attachedCaleb @ Lowe’s.1.2 yrs old in kitchen
WASHER WHIRLPOOL WTW5000DW1 Checked unit over found that the washer wasn’t leaking it was coming from the customer plumbing. No issues.
MICROWAVE LG LMVH1711ST/02 Checked unit over found that the unit needs a new touchpad and control due to turn table not turning. Customer wants exchange due to part not being available now and doesn’t want to wait not happy with Me not having part.
WASHER MAYTAG MVWC400VW0 Replaced lid switch. Checks ok; used 1 8318084 (LID SWITCH) from stock
RANGE LG LRG3085ST Replaced broil ignitor. Checks ok
RANGE - ELECTRIC WHIRLPOOL WFC310S0ES1 "Installed new front infinite switch, installed new left rear burner, receptacle, and infinite switch. While installing the left rear parts Tech also noticed that the front left infinite switch was bad as well and needed to be replaced cycled unit test OK also note that the customer did not have a stress clamp on the range cord"
DISHWASHER SAMSUNG DMT800RHS/XAA "Customer states that unit is not working at all. Customer needs another main board and display. Needs autho. Did not collect ded, but customer did state that if it due customer will pay. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (DISPLAY)"
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Customer states that the refrigerator sections had ice build up on the upper part of the evap. Customer has several other servers out on the the same issue. Removed the back wall to check if the sensor and did move it. Also check to see if the liner had a crack in it. Customer needs evap motor with cover and temp sensor ; rqstng P&A on 1 1111 (REF SECTION EVAP COVER WITH FAN) and 1 2222 (REF. SECTION TEMP SENSOR;. )
DRYER WHIRLPOOL WED7500GC0 Tightened door strike and latch assembly
MICROWAVE THERMADOR 16-11-157 Jim techline ; schdld next appmnt for 9/23 MON !
DRYER SAMSUNG DV56H9000EP Dryer not heating found open thermal fuse. Dryer vent needs cleaned and cover installed. Further repair will not be covered due to this issue4 yrs old in laundry area ; used 1 DC96-00887C (BRACKET) from stock
DISHWASHER WHIRLPOOL WDF760SADM0 "Customer states the the unit is leaking and in the morning her floor is wet. Did see a drop on the floor before tech got working on the unit;. ; pckd up 1 W10300924VP (gasket), ordrd 1 W10497235 (door seal,lwr)"
DISHWASHER GE GLDT696TSS00 "Unit will not start, cannot select cycle and cannot cancel any selections. Need to replace control assembly. Called warranty company denied repair5/7 yrs old in kitchen"
REFRIGERATOR HAIER HT21TS77SP Customer states that the unit is not cooling but the freezer is fine. Found ice build up around the damper area. Thawed out. Installed new defrost timer.; ordrng 1 1111:TS (DEFROST TIMER )
ELECTRIC RANGE FRIGIDAIRE FFES3025LWD Installed new switch and element. Unit operating ok.
DRYER SAMSUNG DV42H5000EW/A3 Noisy operation due to bad roller bearing installed new roller. Checks ok3 yrs old in laundry area; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
REFRIGERATOR KENMORE 253.7041341B Customers lower ice maker is leaking. Installed new ice maker assy..5304504052; pckd up 1 5304504052 (ice maker)
REFRIGERATOR GE TBX18ZRBR Customer states that the frig is not getting cold. Did check to see if any ice build up was on the damper or evap. No ice was found. Did find the damper door was closed and did show the customer how to open it up.. unit did check ok. Did advise the customer to put water in the unit so it will actually cool down and stay stable better.
RANGE GE PGS950SEF3SS "Customer states that the unit is not cooking. The control will not let you make a choice. Customers bottom door is locked as well, not able to unlock the bottom door. Did try to start the upper oven and the unit would not let it start. If customer does want to repair the unit they have to pay for the part prior since it is a special order part."
REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Upon arrival found unit cooling and operating correctly. User interface is missing a few segments of the numbers. All functions work. Removed U/I to inspect. No loose connection or signs of damage. Unit needs U/I. ; ordrng 1 242058229 (user interface)
REFRIGERATOR SAMSUNG RF260BEAESG/AA Upon arrival found a smaller amount of water in deli drawer and some ice built up around deli drawer damper. Inspected filter housing above tray and found leak at water valve. Unit needs filter case with valve. ; ordrng 1 DA97-12663A (FILTER CASE)
WASHER WHIRLPOOL WFW85HEFC1 Install new door boot cycled unit test OK
WASHER ROPER RTW4516FW1 "Checked unit over and found tub seal leaking. Water has gotten into the transmission and rusted the bearings. The clutch assembly is broken from lime scale build up. Clutch won’t shift to agitate position. Unit will need transmission, clutch assembly, drive block, spanner nut, and agitator bolt. ; ordrng 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W11255272 (gearcase) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
REFRIGERATOR FRIGIDAIRE LFSS2612TE1 "Customer states that unit is not cooling on the refrigerator section, found cold air return had ice blockage thought out cycled unit test OK. Check gaskets and gasket seems to be sealing fine"
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 Upon arrival found that fridge side of the unit has a defective fan motor and freezer side is in need of new imk; rqstng P&A on 1 EVAPCOVERFRIDGESIDE and 1 IMK
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed all provided parts and ran diagnostics to test. Valve is functioning as it should and fan is running. All ok.
DRYER SAMSUNG DV52J8700EP/A2 Upon arrival found noise coming from rear. Removed drum and found right rear roller worn causing noise. Replaced roller and shaft. Ran to test. No more noise. All ok. ; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Upon arrival found water under flex zone drawer and crisper drawer in ff. Removed evap cover and found drain clogged. Cleared drain and installed leak kit per service bulletin. No more leaks. Unit has been leaking for awhile and damaged floor under unit. Have photos of damage. Water valve and supply hook ups are leak free. ; used 1 DA82-01415A (LEAK KIT) from stock
WASHER SAMSUNG WA56H9000AW/A2 Upon arrival found unit half full with water. Put unit into drain and spin and pump has voltage but won’t move water. Replaced pump and ran to test. All ok. ; used 1 DC97-17349 (
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Unit still clicking. Ordering new door closer parts for both sides. ; ordrng 2 241856501 (plate-door closer)s
REFRIGERATOR LG LMXS30776D/02 Installed all provided parts. Advised customer ice bucket should be full in 24 hours.
MICROWAVE SAMSUNG ME18H704SFW "Unit is running but not heating. Checked diode, suspect that it maybe bad. Found middle interlock switch had continuity both ways. Ordering 1 monitor and 1 door switch. Also customer had one mounting nut missing but had used some washers and nut in place. Check remaining fuses and thermostats had continuity. Checked transformer had continuity. Magnetron had continuity and was less than 1 ohm which should be good. Checked capacitance read good .98 uF. DOP is 9-27-18. Ticket #4151199093. Unit is out of manufacturer date will have to email bill of sale. Ticket@sea.samsung.com ; ordrng 1 3405-001033 (switch micro) and 1 3405-001034 (switch micro INTERLOCK) and 1 DE91-70063D (hv diode cable) and 1 DE92-90508A (MOUNTING NUT)"
REFRIGERATOR KITCHENAID WRV986FDEM01 "When opening door lights do not come on, water will dispense. Icemaker in top is not working. With doors closed unit will show door is open from led light on display. Frig and freezer both cooling ok. 36F and 0F. Bottom icemaker is working. Called techline ran diagnostics test 16 and 17. 16 for left hand door working as should. Test 17 for righ hand door did not change state when opening and closing however that is tied in also with both pantry drawers and freezer door. Removed both door switches from frig and checked continuity both switches exactly the same. Called back techline file #7725926710 the left pantry drawer ui is working properly. They suspect left hand pantry drawer switch. Order 2x switches.; ordrng 2 WP12466104 (switch)s"
DISHWASHER FRIGIDAIRE FFID2426TS2A "Upon arrival found that in junction box had loose wiring, tech repaired wiring on unit, ran and checked out, unit checks ok"
REFRIGERATOR MAYTAG MEP5770AAB "Upon arrival removed and replaced eoc and temp probe on unit, ran and tested unit checks ok"
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Remove and replaced ice bucket assm on unit, ran and tested product, unit checks ok"
WASHER LG WM3470HWA "Upon arrival found that door glass on washer was extremely dirty causing water to leak between glass and door boot, tech cleaned door glass unit checks ok"
REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Ff section freezing up and left door closer is broken lower IMk sencor is broken off; ordrng 1 DA32-10104N (temp sensor) and 1 DA47-00243K (BIMETAL ) and 1 DA47-00243K (HEATER) and 1 DA97-12609C (FF FAN ASSY) and 1 DA97-13070A (CLOSER) and 1 LOWERICEMAKER (LOWER ICE MAKER)