Local Reviews
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Brad A.
REFRIGERATOR FRIGIDAIRE UNKNOWN "Found door switch loose. Tightened switch, unit checks ok.Did not have a model tag, unit is from 1975"
Brad A.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Installed new icemaker kit, unit checks ok."
Brad A.
DISHWASHER BOSCH SHE863WF5N/01 Found drain pump not turning with proper voltage applied. Ordered new drain pump.; ordrng 1 UNKNOWN (DRAIN PUMP)
Brad A.
REFRIGERATOR SAMSUNG XXXXX Found water tank in housing cracked and leaking. Needs new housing.; rqstng P&A on 1 UNKNOWN (WATER FILTER HOUSING)
Brad A.
DISHWASHER BOSCH SHE3ARF6UC/22 Found drain pump not draining with proper voltage applied. Ordered new drain pump.; ordrng 1 UNKNOWN (DRAIN PUMP)
Brad A.
RANGE - ELECTRIC LG LDE3037BD/00 "Found display distorted, needs new display board. Waiting to give customer estimate when part cost is found.; ordrng 1 MEZ64768401 (DISPLAY BOARD)"
Brad A.
WASHER SAMSUNG WF218ANW/XAA "Installed new drain pump, unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1821QW1 "Water was dripping into refrigerator section, Found clogged defrost drain. Cleaned out drain. Unit checks."
Brad A.
OVEN FRIGIDAIRE FFEF3003NWC "Found bake element open, installed new element, unit is heating properly."
Brad A.
DRYER SAMSUNG DV45H7000EW/A2 "Found idler pulley making loud noise, installed new pulley, unit checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Brad A.
REFRIGERATOR BOSCH B20CS30SNS/01 "ICEMAKER making excessive noise, bail arm snapped off. Ordered new icemaker assembly.; ordrng 1 11023236 (ICEMAKER ASSEMBLY)"
Brad A.
DISHWASHER KENMORE 363.153221 "75.00 deductible collected.Unit will not fill, drain, or wash, needs timer and motor.Located in the kitchen, manufactured 2005; rqstng P&A on 1 UNKNOWN (TIMER ) and 1 UNKNOWN (MOTOR)"
Brad A.
REFRIGERATOR KITCHEN AID KFIS20XVMS2 Pulled dispenser board to be sent for repair.; saved tckt
Tim R.
DISHWASHER BOSCH SHE3AR72UC/08 Replaced drain pump due to loud drain. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Replaced icemaker due to no ice. Checks ok; used 1 DA97-15217D (IMK) from stock
Tim R.
ELECTRIC RANGE SAMSUNG FER300SB/XAA Checked unit over found shorted main control and lower heating element. No repair per warrentech due to cost. They are putting notes into system so we can bill for our trip charge because it’s a completely separate issue.
Tim R.
REFRIGERATOR BO WHIRLPOOL WRB322DMBB00 Checked unit over found draw slides broken. Replaced slides. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA Replaced fill valve due to no ice and no water. Checks ok; used 1 242252702 (VALVE) from stock
Tim R.
REFRIGERATOR WHIRLPOOL ET1CHKXKQ01 Cleared out frozen drain. Checks ok
Tim R.
DOUBLE WALL OVEN KENMORE MISSING MODEL Checked unit over found no power going to upper oven bake element. Needs control but model and serial tag completely missing. Customer doesn’t have any books or record of double oven. No repair possible due to no model tag. Unit is 10-15 years old in the kitchen. It is not the only oven in the house. Customer has a range.
Tim R.
DISHWASHER BOSCH SHP878WD5N/10 Checked unit over instructed customer on usage of rinse aid. Checks ok
Tim R.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Customer had the ice maker off. Turned back on and cycled ice-maker and it dumped a batch of ice. Checks ok
Tim R.
DISHWASHER GE GSD4060R15SS Checked unit over found that the unit needs a new wash motor due to not draining out the water. Customer has completely taken unit apart and tried to fix it himself. We are not going to continue to service this due to customer having unit completely apart. Called HBW and let them know what was going on they aren’t covering the repair per Faith at HBW. Billing for trip charge.
Tim R.
WASHER WHIRLPOOL WFW92HEFC0 Checked unit over found that the rear bearing in the tub has gone out in the rotor was dragging on the stator. Needs new tub and rotor and stater. Not worth repairing tub is over $700 plus stator and rotor which are about 150 bucks each. Plus 250 labor. Tax expert number attached to the sd quick pics.
Steve M.
WASHER LG WM0642HW/01 Unit not draining. Found faulty drain pump. Needs replaced Washer operating ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
REFRIGERATOR FRIGIDAIRE LGUB2642LP9 Checked unit over found that the ice room temperature was about 25 degrees which was allowing the ice to melt in the bucket and causing water to leak out. Needs defrost bi metal and heater.; ordrng 1 242094802 (heater-defrost) and 1 5303918568 (thermostat-defrost)
Steve M.
DRYER ELECTROLUX EFMG517SIW0 Unit will not start. Found blower wheel packed with hair unable to turn. Cleaned out blower housing.
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit not cooling properly. Previous servicer replaced evaporator. Unit has a huge ice formation on freezer evaporator coil and no frost pattern on fresh food evaporator. Sealed system issue. Previous servicer needs to be sent back out.
Steve M.
WASHER WHIRLPOOL WTW6340WW0 Unit has loud roaring noise. Bearings are out in tub. Need tub replaced along with drive hub 360 in parts plus labor. Recommend replacement of unit. 10 yrs old
Steve M.
DRYER KENMORE 110.828221 Noisy operation due to bad drum roller. Replaced and unit runs ok.; used 1 349241T (ROLLER KIT) from stock
Steve M.
WALL OVEN FRIGIDAIRE FGEW3065PFD Unit will not turn on. Unit has 240 volts. Found Lowe’s installation installed a broken wire nut in junction box. Replaced wire nut tightened connections. Unit operating properly. Unit 3 yrs old in kitchen
Steve M.
WASHER MAYTAG MVWB835DW1 "GEARCASE Unit leaking water. Driver motor and clutch saturated with water. Shorted stator assemblyCarolyn@ Lowe’s add labor . L1-312739289242.7 yrs old on laundry room; ordrng 1 W10915700 (STATOR (TS) FACTORY WARRANTY ), used 1 W10754448 (CLUTCH), and 1 W10811956 (GEAR CASE) from stock"
Steve G.
DRYER GE GTD33EASK0WW Customer states that the drum will not turn. Found broken belt. Installed new belt. Cycled ; pckd up 1 WE12XM28 (BELT)
Steve M.
REFRIGERATOR SAMSUNG RF31FMEDBWW/AA FF section not cooling and water dripping from ice bucket. Sealed iceroom. Replaced auger and adjusted water line. Installed fresh food evap fan. 22E error5 yrs old in kitchenJune 2014; ordrng 1 0000 (FRESH FOOD FAN MOTOR (TS)) and 1 DA97-12540G (AUGER ASSEMBLY (TS))
Steve G.
DRYER KITCHENAID KEYE760WWH1 Customer states that the unit will not start. Installed new thermo fuse. Cycled. ; pckd up 1 WP3392519 (thermal fuse)
Steve G.
REFRIGERATOR SAMSUNG RF265AAB/XAA Customer states that the ice maker is not producing. Installed new ice maker. Cycled. ; pckd up 1 DA97-07603B (ICE MAKER)
Steve G.
REFRIGERATOR SAMSUNG RF22N9781SR/AA 02 Customer unit is not making ice. Found ice build up. Thawed out unit ice room. Installed new ice maker assy. Seal up ice room. Cycled; pckd up 1 DA97-13718C (ICE MAKER)
Steve G.
WASHER MAYTAG MVWB880BW0 Install new water valve also installed new support rod cycle test OK
Steve G.
RANGE FRIGIDAIRE LGEF3046TFD "Customer states that she continues to blow oven lightbulbs she notified Frigidaire Frigidaire said they are having socket issues technician spoke with customer is pre-ordering parts set for Friday, October 4; ordrd 1 FR316116400 (LIGHT SOCKET) and 1 FR316445500 (SWITCH)"
Steve G.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA Customer states that the ice maker is leaking. Customer had the unit pulled out of the hole when tech got to the house. Found the fill tube was frozen. ; ordrd 1 DA47-00192E (HEATER FILL TUBE) and 1 DA97-07603B (ICE MAKER )
Steve G.
REFRIGERATOR SAMSUNG RF28N9780SR/AA "Customer states that the unit is not making ice. Thawed out ice room, and installed new ice maker kit and ice container due to container being cracked. Cycled unit test ok. ; ordrng 1 DA97-14474CTS (ICE CONTAINER ) and 1 DA97-15217D (ICE MAKER)"
Shawn H.
DISHWASHER GE GDF520PGJ4WW Installed all provided parts and ran to test. All ok.
Steve G.
REFRIGERATOR KITCHENAID KRFC704FPS00 Customer states that another company was out and replaced a wire harness. Found large chunks of ice in the ice bin. WPW10908391; ordrd 1 WPW10908391 (ICE MAKER)
Steve G.
MICROWAVE WHIRLPOOL GMC305PDS07 Customer states that the unit is not heating. Load test the unit and could smell burning Unit in kitchen is 16 years old. ; rqstng P&A on 1 WPW10245183 (MAGTUBE) and 1 WPWP4375020 (CAPACITOR) and 1 WPWP4375079 (THERMOSTAT FOR THE MAGTUBE) and 1 WPWPW10687786 (DIODE)
Shawn H.
WASHER LG WT7200CW Installed all provided parts and ran to test. All ok. No more leaks.
Shawn H.
WASHER KITCHEN AID KAWS750GQ1 Unit is 20 years old in laundry room. Unit will fill and agitate but won’t drain. Found lid switch shorted open. Replaced from stock and ran to test. All ok. Unit drains and spins fine now. ; used 1 3949247V (LID SWITCH) from stock
Shawn H.
RANGE HOTPOINT RB525H3WH Installed all provided parts and ran to test. All ok. Burner heats as it should.
Shawn H.
WASHER AMANA NTW4501XQ0 Installed all provided parts and ran to test. All ok. No noise and unit spins to full speed.
Shawn H.
MICROWAVE FRIGIDAIRE LFMV1645TF Installed all provided parts and ran to test. All ok. Unit heats and operates as it should.
Shawn H.
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Unit hasn’t made any ice since last visit. Ice maker is stuck mid cycle. Ice maker has proper voltage to it. Pulled ice maker assembly and inspected. Found burnt/charred connection at ice maker. Unit will need ice maker harness and ice maker. Quoted customer 49.84 for harness. Ice maker under warranty and no labor. ; ordrng 1 W10249475 (harns-wire) and 1 WPW10122559 (icemaker(PW))
Shawn H.
WASHER MAYTAG MVWC6ESWW1 Checked unit and found voltage to fill valve but no operation. Valve is shorted. Please order valve. ; ordrng 1 WPW10175893 (valve)
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA Checked unit and found handle for fresh food door loose at top. Screw has pulled out of door. Removed handle and installed new screws. Handle is secure. When inspecting the door I noticed cracks in the liner of the door near the top. Have photos of cracks. These are allowing warm air in and condensation. Unit needs fresh food door. ; rqstng P&A on 1 242038873 (dsp door-refr)
Shawn H.
RANGE KENMORE 790.7131971 Upon arrival found range working fine but oven won’t light. d glow igniter getting 121 vac but not glowing. Igniter is shorted open and will need replaced. Unit is 10 years old in kitchen. Collected deductible by check. Will pick up part and install on Friday. ; ordrd 1 5304509706 (IGNITER )
Shaun S.
REFRIGERATOR FRIGIDAIRE FRT17G4BWD "Removed and replaced defrost timer sand installed garage kit on unit for proper function in winter, unit checks ok"
Shaun S.
DISHWASHER MAYTAG MDB4949SDM2 "Upon arrival found that unit needs new inlet water valve and new roller wheels all around bottom rack, gave customer est for repair declines, replace is going to replace unit"
Shaun S.
WASHER LG WM3470HWA Upon arrival tech made adjustment to the door yet again and also adjusted the two front legs on unit to level machine more unit checks ok
Shaun S.
WASHER GE GTW750CSLOWS "Upon arrival found that black floated in the water was excessive build up soap hard water minerals and deposit off of clothes, informed customer that cleaning cycles will need to be ran on unit to clear up situation"
Shaun S.
RANGE LG LTE3194ST/00 "Upon arrival found that unit caught fire on cooktop, no damage to stove that tech could find, tech also cycled burner of and on several times that homeowner was using at the time of problem, unit checks ok"
Kevin S.
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A "Upon arrival took temp checks around 12F in freezer, and 40 in frig. Unit appears slightly warm. Checked freezer section, fan is working ok, no frost buildup. Removed compartment cover, cleaned dust off coil, compressor felt pretty warm. Customer has not noticed any cooling issue. Customer complaint is a noise and thinks it might be coming from ice maker area. So far has only happened once. Removed ice bucket, fan was clear and runs when door switch engaged. Showed customer how too check. Removed small amount of ice buildup around side of air handler. Cleared away ice, unit checks ok. Told customer to monitor for any issues."
Shaun S.
REFRIGERATOR GE GFSS6KKXASS "Removed and replaced evap cover on unit, installed longer make shift defrost heater clip, unit checks ok"
Kevin S.
DRYER MAYTAG MEDB200VQ0 "Replaced idler pulley, put unit into time dry heat. Unit is tumbling and heating ok. No noise."
Shaun S.
MICROWAVE FRIGIDAIRE FMV156DCG Upon arrival found that unit is terrible shape missing vent cover door handle is broke off touchpad is busted won’t stay in place see sad quick pic for verification; rqstng P&A on 1 BOARD and 1 DOORHANDLE and 1 DOORSWITCHESALL and 1 TOUCHPAD and 1 VENTCOVER
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2622MSB "Customer claims unit not making ice for a week. Unit cooling ok. Tried to manually cycle old icemaker, would not move. Removed and replaced with new IM cycled ok and filled with water. Showed customer unit checks ok.; used 1 241798224 (IMK) from stock"
Kevin S.
COOKTOP SAMSUNG NE59J7850WG/AA "Installed new glass cooktop on electric range with help from customer. Turned on and checked burners, unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 "Checked unit is cooling ok, customer having issue with water dispensing and low ice production. Checked water dispensing slow to little. Removed main supply line and checked water pressure is good. Customer is on reverse osmosis suggested getting a filter by pass. Checked freezer unit, per bulletin RF 1902 replaced and taped water fill tube, that intermittently freezes. Customer ordering bypass through us and will pickup at HHS.; used 1 5303918860 (FILL TUBE) from stock"
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSR/US Called Samsung cap tube is broke going into the cabinet-Michael-Joe- unit nonrepairable ref #7003381943 called Lowe’s-Tracy-gave them the Ref #
Kevin S.
RANGE SAMSUNG NE59J7630SS "Put unit into,diagnostics, unit came back with no errors which i find odd. Checked voltage at plug ok. Checked all heating elements within range, 20 bake, 70 middle and 13 ohms on broil. checked temp probe read 1080 ohms room temp ok. Examined control board no noticeable damage or burnt marks. Talked to customer, claims the last 2x in use oven got really hot, unit turned red on bottom of oven and burnt food. Proceeded to put cookie sheet in middle of oven and set bake to 350. Before oven even preheated checked temps display read 285F, cookie sheet at 353F and bottom of oven over 500F. Suspect problem with control. Called customer gave estimate over phone, ok the repair.; ordrng 1 DE92-03761B (MAIN CONTROL)"
Kevin M.
REFRIG/SIDE-BY-S FRIGIDAIRE FFSS2625TS2 What the handles off
Kevin M.
REFRIGERATOR LG LFXC24726D/00 Called AHS-Paula- auth #107PVWM-Took pictures of leaking water line spoke to American home shield they would need a plumber to repair waterline shut waterline off showed customer where shut off was located
Kevin M.
FREEZER FRIGIDAIRE LFFH20F3QWC Installed parts and unit checks ok
Kevin M.
FREEZER WHIRLPOOL WRX986SIHV00 Called Lowe’s Jerry-wiring is causing the lighting to intermittently go on and off unit is non repairable do to bad wiring in the cabinet
Brad A.
WASHER SAMSUNG WF45H6300AW/A2 "Installed new struts and bellow, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA Needs repaired for icemaker Bolton; ordrng 1 DA82-02367A and 1 DA92-00592A and 1 DA97-12540G and 1 DA97-14474C and 1 DA97-15217D (IMK) and 1 DA97-19898A
Brad A.
OVEN GE JBS55DM2WW "Installed new bake element, unit is heating properly."
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Cont brd communicating intermittently to the fan & IMk; ordrng 1 5304510307 (CONT BRD)
Brad A.
REFRIG/SIDE-BY-S FRIGIDAIRE FFHB2740PP5A "Installed new fan, unit checks ok."
Brad A.
DRYER FRIGIDAIRE FFSE5115PA0 "Found light bulb burned out, informed customer to replace bulb. Checks ok."
Brad A.
REFRIGERATOR KENMORE 596.762597 "Installed new start relay, unit is cooling properly."
Brad A.
OVEN WHIRLPOOL WFE515S0ES0 "Installed new bake element, infinite switch, and element, unit checks ok."
Brad A.
DISHWASHER FRIGIDAIRE FFCD2413US0A "Found door latch not closing properly, unit will not power on, ordered control, user interface, and wire harness.; ordrng 1 5304504853 (WIRE HARNESS) and 1 5304516818 (DOOR LATCH) and 1 5304517207 (USER INTERFACE ) and 1 5304521609 (MAIN CONTROL)"
Brad A.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Found icemaker frozen up, ordered icemaker service kit. Located in the kitchen, manufactured 2016; rqstng P&A on 1 DA82-02697A (ICEMAKER SERVICE KIT), states that autho needed"
Tim R.
MICROWAVE LG LMVH1711ST/02 Replaced touchpad and there was a very Mina last difference in the way the door and touchpad lined up less then a 1/16 of an inch gap across the top. Part installed correct and screwed in fine just a little sag in the door tried adjusting the door a little but made very little difference.
Tim R.
WASHER KITCHEN AID KHWS01PMT1 Checked unit over found that the door wouldn’t lock and unit was extremely loud in spin cycle. Needs complete tub and control. Unit is 15 years old in laundry room. Not worth repairing ; rqstng P&A on 1 W10137702 (cntrl-elec) and 1 W10269756 (basket) and 1 W10772607 (tub-outer) and 1 W10772618 (tub-outer)
Tim R.
REFRIGERATOR SAMSUNG RF4287HABP/XAA "Checked unit over found that the middle draw between between the refrigerator and freezer filled with water, cleared water which was dripping into freezer and on the ground. Water was just build up from the drains being previously plugged. Checks ok. No water in refrigerator section."
Tim R.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Checked unit over found that the unit needs a new door due to a broken wiring harness at the bottom of the door. No repair due to cost. Quoted 200 dollars if whirlpool would cover the cost of the door.
Tim R.
DRYER WHIRLPOOL WED8300SW2 Replaced main control due to short and giving and F01 error code. Checks ok
Tim R.
WASHER WHIRLPOOL WFW95HEDW0 Checked unit over found unit had junk in drain pump. Cleared drain pump and ran through cycle checks ok
Tim R.
DRYER LG DLEX9000V Checked unit over driver was functioning normal smell was coming from customers vent.
Tim R.
DRYER SAMSUNG DV45K6200EZ/A3 "Replaced belt and idler. Checks ok; used 1 6602-001655 (DRYER BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
Tim R.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Replaced icemaker checks ok
Tim R.
DISHWASHER FRIGIDAIRE FDB510LCB0 Fixed connection to water line and fill valve. Checks ok.
Tim R.
DISHWASHER BOSCH SHEM3AY55N/01 Customer say they are still having issues with it draining ordering a new drain pump.; ordrng 1 ##### (DRAIN PUMP)
Tim R.
OVEN KITCHEN AID KESC308LSS0 "Needs touchpad. Wrong part was ordered. Part needed is NLA; rqstng P&A on 1 9782419CB(NLA) (TOUCHPAD), states that autho needed"
Tim R.
DRYER - GAS WHIRLPOOL GGW9250PW3 Checked unit over found that the unit wouldn’t run. Found bad connection on main control fixed connection. Still no display needs new display. No repair.
Tim R.
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 Replaced optics and tested with whirlpool tech line and worked good. Tested icemaker and it cycled. Checks ok.
Tim R.
WALL OVEN KITCHEN AID KOCE507EBS03 Replaced door switches and wiring. Replaced light and inverter board and magnetron. Tested and unit heating and running properly.
Tim R.
DISHWASHER FRIGIDAIRE FFBD1821MS1B "Replaced tub, gasket and sump. Checks ok."
Tim R.
REFRIGERATOR WHIRLPOOL GS6NBEXRL00 Replaced auger motor due to locked up. Checks ok tax I’d number#311765711
Tim R.
WASHER WHIRLPOOL MVWC200BW0 Checked unit over found that the unit wouldn’t spin out. Recalibrated and reprogrammed control. Checks ok.
Steve M.
REFRIGERATOR SAMSUNG RF23HCEDBWW/AA Icemaker frosted over. Samsung has service kit for counte depth model and icebucket is cracked.; rqstng P&A on 1 00000 (ICE BUCKET ASSY) and 1 DA82-02698A (ICEMAKER SVC KIT)
Tim R.
RANGE KITCHENAID KODE500ESS03 Replaced door glass unit checks OK
Tim R.
RANGE FRIGIDAIRE FGGF3036TFE Replaced oven door liner and hinge. Checks ok
Steve M.
FREEZER SAMSUNG RF260BEAESR/AA Unit was not cooling. Heard fan noise in freezer. Checked entire unit over. Unit operating ok. Drain tubes cleared
Steve M.
REFRIG/SIDE-BY-S MAYTAG MFI2269VEM7 Icemaker is not working. Not cycling properly. Installed new icemaker kit. Unit operating properly.; used 1 W10882923 (IMK) from stock
Steve M.
WASHER WHIRLPOOL WTW7040DW0 F0e5 f2e1. Unit has strange motor feedback noise. Motor ohms out ok but funny readings through harness. Recommend drive control and harness ; ordrng 1 W10614061 (LOWER HARNESS) and 1 W10812423 (CONTROL)
Steve M.
WASHER WHIRLPOOL WTW8500DC Lid will not stay open. It has closedon the customer hands several times; ordrd 1 W10861714 (LEFT HINGE) and 1 W11023747 (RIGHT HINGE)
Steve M.
WASHER MAYTAG MVWX655DW1 "Found stripped cam assembly which damaged shifter . Installed new shifter and cam. Unit running ok3 yrs old in laundry room ; used 1 W10721967 (SPLUTCH), and 1 W10913953 (ACTUATOR) from stock"
Steve M.
REFRIGERATOR AMANA ABB2224WEW1 Unit leaking water. Found frozen evap drain. Need to clear drain and thaw unit.Unit operating properly.Landlord ok’d repair.
Steve M.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA Unit not fully defrosting. Ice build up in fan again. Installed leak kit. Took pictures of heater readings and voltages. Pics attached.; used 1 DA82-01415A (LEAK KIT) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Magnetic strip coming through gasket. Need door sealdo not schedule until I give the ok to allow gasket to rest2.5 yrs old in kitchen; ordrng 1 W10830274 (DOOR GASKET )
Steve M.
REFRIGERATOR GE PSHF9PGZBCBB Unit not cooling comp not running. Power to inverter. No power to compressor comp test good. Needs inverter board5 yrs old in kitchen; rqstng P&A on 1 WR49X10283 (COMP INVERTER (MARCONE))
Steve M.
DISHWASHER MAYTAG MDB7851AWW Unit making strange noise. Found debris in washer motor assembly.
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Unit not dispensing ice. Replaced ice bucket due to bent auger blades2 yrs old in kitchen ; used 1 241860803 (ICE CONTAINER) from stock
Steve M.
OVEN WHIRLPOOL WOD51EC0AS05 Installed new door glass
Steve M.
MICROWAVE SAMSUNG ME21K7010DG/AA "Installed new turntable coupler, door assembly and ground screw. Unit operating ok spoke to Tracey at Lowe’s. Added coupler to dispatch total"
Steve M.
WASHER MAYTAG A712 Unit leaking from spin tube seal. Recommend replacement of washer. Older Maytag needs some additional maintenance making it un economical for repair.
Steve G.
REFRIGERATOR SAMSUNG RFSSKREDBSR/AA 05 Customer states that the ice maker is frozen up in the back. Tech to order the new counter depth ice maker up grade kit. ; rqstng P&A on 1 1111’ (ICE MAKER UP GRADE KIT. )
Steve G.
RANGE SAMSUNG NE59J7630SS/AA Customer states that she start to cook and the top started to crack.Tech did verify that if was a stress crack and not from something falling on it. Tech did advise the customer not to use the unit. ; ordrng 1 1111 (BLACK GLASS TOP)
Steve G.
ELECTRIC RANGE FRIGIDAIRE LGEF3046TFG "Customer did a self clean and the unit now the unit hot surface light will not go out. Trace down the gray hot wire and it is split off to each burner. Each burner is live thru the gray wire. ; ordrd 1 316282000 (element OF) and 1 316289800 (element) and 2 318178110 (element,surface)s and 1 318297810 (element)"
Steve G.
DISHWASHER WHIRLPOOL WDF760SADM0 Install new door seal and gasket cycled unit test OK; pckd up 1 W10300924V (door seal)
Steve G.
WASHER SAMSUNG WF42H5000AW/A2 11 Customer states that the unit was making a ticking noise and would not drain. Tech removed the coin collector filter and was able to hear debris hitting the propeller. Did move the unit while in drain and the whatever was hitting the propeller did seem to shoot out. Cycled unit.
Steve G.
RANGE GE PGS950SEF3SS Installed new main control board. Cycled. Customer already paid for the service call and part.
Steve G.
WASHER AMANA LW8303L2 "Removed the front panel form the washer. Noticed again water standing around the pump area. Tech filled the unit all the up with water and as the unit was washing unit started to pour out the the bottom off the tub. Adv AHS that due to the ave of 24 years parts may not be available, and possibly that if they would repair the unit the most likely that the bolts are seized and would not get the unit apart. Need tubs and seals. Basically everything under the lid. Kisha gave autho for diag. 107LDLL"
Steve G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Install new main board installed fan with by metal and wire harness on the freezer section and heater in the freezer section cycle test OK
Steve G.
DRYER KENMORE 110.6681269 Customers unit would not start up. Found bad thermal fuse. Installed new fuse. Cycled test ok; ; pckd up 1 WP3392519 (thermal fuse)
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2631PE4A "Customer had an SY EF error code. Found that the fan was not turning. ; pckd up 1 241509402 (motor), ordrd 1 5304497976 (MAIN BOARD)"
Steve G.
WASHER MAYTAG MVWB880BW0 "Customer states that the unit sometimes leaks after the cycle, and that us will also drip/fill when not in use. ; ordrd 1 W10440786 (suspension) and 1 W10853723 (valve)"
Steve G.
FREEZER WHIRLPOOL WRX986SIHZ00 Customer states that the unit started to get warm and ice melting. After unplugging the unit a couple to times the unit started to work fine. Installed new main board cycled unit test OKWPW10843055 board5137596835. ; pckd up 1 WPW10843055 (CONTROL BOARD)
Steve G.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA 08 Customer states that the unit has temp has been fluctuating. Removed the rear evap cover in the refrigerator section .thawed out and installed new sensor and relocated the sensor. Cycled. ; pckd up 1 DA32-00011C (SENSOR )
Steve G.
REFRIGERATOR SAMSUNG RS265TDBP/XAA Install new main board refrigerator section evaporator cover with fan and heater cycled unit test OK
Shawn H.
LAUNDRY CENTER KENMORE 417.978127 370545959856. Found dryer not starting due to a dead spot in the motor. Unit will need the drive motor. Unit still has issues with the washer. 210HBW was to replace unit but now says that isn’t the case. Calling 210HBW to give quote and figure out why unit hasn’t been bought out. Got authorization for no repair. 097441718856. Unit is being bought on w/o 7286889. Customer was contacted by 210HBW and a voicemail was left. Customer was not aware of voicemail. Have info to give to customer to get the buy out/replacement rolling. 210HBW removed deductible.
Steve G.
RANGE FRIGIDAIRE LGGF3042KFR "Installed new oven sensor, clock and overlay. Cycled."
Steve G.
WALL OVEN WHIRLPOOL WFG114SWQ0 Customer states that the her CO (carbon monoxide) detector was going off. Customers security department called the fire department was called out. Another company was out and customer not sure if the part the part on or not and told the customer he was not sure if it worked or not. Now they have a gas leak. Not sure what part was put on but now the customer smells gas only when she uses the unit. Did notice some other issues with the top front left and front right. Tech did turn off the gas and advised the customer not to use the unit at all because of the issues the she is having. Unit in kitchen around 12-14 years old. Spoke to torekia Autho. 107.00. Autho 107tlcl
Shawn H.
DOUBLE WALL OVEN ELECTROLUX EI27EW45JS4 Customer states that unit popped then tripped the breaker. They also smelled a burnt odor. Removed control panel and checked for open thermal fuses or open elements. All fuses and elements are good. Suspect issue with electric connection at rear. Do not have oven cart with me at this time. Need to reschedule for Thursday afternoon. ; saved tckt
Shawn H.
WASHER LG WM3050CW Upon arrival found door boot off and tub sitting lower than it should. Removed top and found right side spring broken which allowed tub to drop and pull boot off. Customer stated that unit was making a load banging noise before boot came off. Unit needs boot and springs. ; ordrng 2 4970FR2084Z (spring )s
Steve G.
DRYER MAYTAG MEDC200XW1 Customer states that the unit is loud. Installed new idler pulley and rear roller. Cycled. ; pckd up 1 69166 (IDLER PULLEY ) and 1 W10314173 (support)
Steve G.
WASHER MAYTAG MVWX655DW1 "Spoke to Kent at lowes and the unit transmissions is seized up and would not come apart. Adv Lowes need outer tub, inner and wash plate. After giving lowes part number and cost they deemed it to cost effective. Bill out for labor and service. Parts where return to ASI since they where not used."
Shawn H.
RANGE HOTPOINT RB525H3WH Checked unit and found right front element shorted open causing no heat. Checked over switch to verify it has power and it does. Unit needs burner element. Ok per Tara. Picking up part from DAP and will install tomorrow. ; ordrng 1 WB30K10003 (surface unit asm 8')
Shawn H.
OVEN JENN-AIR W131B Removed clock to have rebuilt. ; saved tckt
Shawn H.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon arrival found evap cover frosted over at bottom. Thawed ice and removed cover. Defrost drain is overflowing and is clogged. Cleared drain, added permagum to a few small cracks, and installed leak kit. Cleared ice from under deli drawer that had leaked from above. Unit should not have anymore ice build up causing noise and E25 code. All ok."
Shawn H.
DRYER SAMSUNG DV42H5000EW/A3 Installed all provided parts and ran to test. All buttons now function. All ok.
Shawn H.
DISHWASHER MAYTAG MDB6769PAW0 Installed all provided parts and ran to test. All ok. All functions work as they should.
Shawn H.
DRYER - ELECTRIC GENERAL ELECTRIC GTDP300EM1WS Upon arrival found unit would tumble but no heat. Found temp selector switch loose in console and shorted. Unit will need console and selector switch. ; ordrng 1 WE19M1680 (backsplash asm. whit) and 1 WE4M407 (temperature switch)
Shawn H.
DRYER AMANA NED4655EW1 Found unit with burnt terminals at terminal block. Found loose connections at block. Replaced terminal block and cord. Ran to test. All ok.
Shaun S.
REFRIGERATOR/TOP GENERAL ELECTRIC n/a "Upon arrival met Liz Harper and she took me to break room where fridge is located, tech found that imk mold has a leak and ice in bucket is all clumped together from water leaking into container, imk needs changed out in bottom section of freezer ; ordrng 1 IMK"
Shaun S.
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Upon arrival found that temps now seem to match but unit not cooling properly, before temps were not matching was 30-40 degrees off tech replaced control and temp sensor now temp seem to match but tech believes we also have issue with comp can hear gargling noises coming from unit like it’s not pumping correctly, there is a frost pattern on unit but not a thick one, need sealed system work tech believes will inform office ; saved tckt"
Shawn H.
OVEN KENMORE 790.490634 Installed all provided parts and ran to test. All ok. Unit preheats to 350 within 15 minutes.
Shaun S.
WASHER LG WM3470HVA "Upon arrival found that unit is in need of new hose that is on left side of boot that runs back to front portion of tub, see tech if needed about part; ordrng 1 DRAINTUBE"
Shawn H.
WASHER ROPER RTW4516FW1 Installed all provided parts. Could not run with water in unit because customer moved unit to porch. Ran unit to test without water. All ok. No noise and unit agitates fine now. Advised customer to monitor when they hook up inside.
Shawn H.
RANGE GE CGS700P3M1D1 Installed harness supplied by GE. Ran to test. All ok. Unit preheated to 350 and maintained temp without shutting down.
Shawn H.
WASHER WHIRLPOOL WFW9151YW00 "Upon arrival found unit inop. Checked for voltage at outlet and found gfci outlet tripped. Reset outlet and unit has power. Ran diagnostics to test. F9E1, F0E1, codes present. First code is a long drain no drain code, second is an out of balance code. Unit works fine and operates fine in diagnostics cycle. Cleared error codes. Issue is with gfci outlet. Called Neil and left voicemail. Still waiting to hear back. Ok to bill for service fee."
Shawn H.
RANGE GE JGBS23GEV6WH Installed all provided parts and ran to test. All ok. Unit ignites fine.
Shaun S.
RANGE LG LDE4413BD/00 Upon arrival found that unit not cycling properly on both right side burners and oven is over temping ; ordrng 1 OVENTEMPPROBE and 1 RIGHTFRONTBURNER and 1 RIGHTFRONTSWITCH and 1 RIGHTREARBURNER and 1 RIGHTREARSWITCH
Shaun S.
REFRIGERATOR KENMORE 106.5114311 Upon arrival found that single solenoid valve leaking on back side of fridge tech rescheduled appointment for wed to finish repair ; ordrng 1 W10238100 (inlet valve)
Shaun S.
OVEN JENN-AIR WM27460B "Upon arrival found that customer receiving error code of F7, contacted tech support to verify error code and found that it stands for shorted keypad. Contacted DAP spoke to Ryan and was told that part is NLA and has been since 2010"
Shaun S.
OVEN SAMSUNG NE59J7850WS/AA Upon arrival found that top oven does not heat at all no problems with bottom also left front burner not functioning properly and right front burner center ring is out will not heat; ordrng 1 EOC and 1 LEFTFRONTBURNERS and 1 RIGHTFRONT3RINGBURNER
Shaun S.
DRYER MAYTAG DE610. 01 "Upon arrival found that unit had a broken wire at thermostat on side of blower housing, tech repaired wiring, ran and checked out, unit checks ok"
Kevin S.
DRYER ELECTROLUX EFME517STT0 "Had to,replace board and entire wiring harness... lot of work. Unit is heating and tumbling ok. Showed customer only thing i notice was whomever installed power cord hooked neutral of cord to chassis and not to terminal block middle. Rewired to correct connection."
Shaun S.
REFRIGERATOR KELVIN n/a "Upon arrival found that unit was down to 30* and still running, customer had to shut cold control off completely to get unit to stop cooling. As tech tied to cycle back on found that had to bump cold control to get and cycle back on, unit will need a new cold control to remedy situation. Gave Mr Gallagher est for repair, declines at this time. Est was for a total of $262.00"
Kevin S.
WASHER MAYTAG MVWX655DW1 Unit is completely doa. Removed power cord for couple of minutes. Checked both power outlets for recepticle checked good for both voltage and wiring. Tried to put unit into diagnostics still nothing. Removed console to access main control found 120v present. Proceeded found 12v dc at J12. Will replace main control and actuator.; rqstng P&A on 1 W10913953 (actuator) and 1 W11116592 (cntrl-elec)
Shaun S.
REFRIGERATOR KENMORE 363.5825289 "Upon arrival found that unit needs a new ice bucket due to all inside pieces rusting out and producing rust into cup as ice is disp, tech removed and replaced ice bucket checks out ok ; pckd up 1 GEWR17X4310 (ICE BUCKET)"
Kevin S.
DISHWASHER KITCHENAID KDTE104ESS2 "Customer claims unit at times does not want to wash or run. Customer has tried various wash cycles. Prior unit has been worked on for not heating or drying. I replaced main control, customer had claimed unit worked fine up until a few weeks ago. Put unit into diagnostics, unit completed without issue. Proceeded to put unit again into normal wash cycle and unit filled and washed. Had customer come check out and run unit. Idk could be intermittent motor going bad, from previous wash motor failure experience. Since this unit has had many prior issues i dont recommend a repair but replace at this time.; rqstng P&A on 1 W10854225 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 "Upon arrival found that unit not shutting properly on right side of freezer, tech tried to get door back right but every time door is opened left side skips teeth both rails would need to be replaced"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TF2 "Upon arrival customer had attempted to install lower icemaker but not aligning properly. Customer told me they originally purchased through Authorized but thought it was the wrong part but that unit did come with 2x mounting brackets. Apparently they sent it back and talked to frigidaire, they told them they had the wrong part you need this part so,they ordered the IM they currently have, upon inspection the mounting bracket does not work with frig mounting alignment. Took pics attached and of box and part numbers. Will have to contact management upon further action to fix this and go from there. Also believe upon return i can fix their intermittent or low ice production in upper IM do to fill tube freezing. Will look to replace and repair upon return.; schdld next appmnt for 10/3 THU !"
Shaun S.
REFRIGERATOR WHIRLPOOL RT1FHTXMQ04 "Upon arrival found that drain on unit is froze up and not draining water into condensation pan, tech steamed out drain, checks unit out, unit checks ok"
Kevin S.
REFRIGERATOR MAYTAG MFX2676FRZ00 "Upon arrival found unit temps around 12F in freezer and Frig was warm. No noticeable frost buildup on outside of evap covers. Put unit into diagnostics, ran tests 1-2 thermistors checked ok. Test 3 for both evap fans checked ok. Test 4 takes 10 mins to run, to check for frost pattern. Unit only had partial frost pattern first top coil and partial second on evaporator. Compressor and fans are running, no unusual sounds heard. Called techline talked to Sirr, gave him all the info, he agrees we have a sealed system issue. Case file #7725989521. Will need to send Kevin M. Out for sealed system. ; ordrng 1 PSEUDOXXXXX (DYE FILTER)"
Kevin S.
COOKTOP SAMSUNG NE59J7850WG/AA Inspected cooktop and loaded on van.; saved tckt
Kevin S.
RANGE SAMSUNG NE58F9500SS "Contacted customer, said to go ahead with repair on oven. Need to order one convection fan motor for lower.; ordrng 1 DG96-00110B (CONVECTION FAN ASSEMBLY)"
Kevin S.
REFRIGERATOR GENERAL ELECTRIC GTS18FSLFSS "Replaced parts. Plugged in unit, is cooling. Checks ok, told customer to monitor."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA "Upon arrival freezer temps -23 and frig at 55F. Unit now has more frost on freezer area and is running too cold. Removed evap cover, evap, fan, and drain all clear. Found ice buildup on air intake between frig and freezer sections. Had to clear using steamer. Unit now has more proper air circulating in unit. Unit checks ok. Set freezer on 5 and frig on 7."
Kevin S.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA "Upon arrival unit is cooling ok frig was 40 and freezer at zero. Customer claims unit was not making ice. They had since changed the water filter the next morning they had water on the floor in back. Removed freezer door and drawers and icemaker. Found water and ice buildup around fill tube steamed out ice, replaced fill tube with truck stock and cycled icemaker 5x. IM cycles properly and fills. Showed customer how to cycle IM. No leaks, unit checks ok.; used 1 DA97-00209Z (FILL TUBE HEATER) from stock"
Kevin S.
REFRIGERATOR KENMORE 596.735032 "Replaced parts, evap fan is working, unit is cooling. Cycled icemaker unit harvested and filled. Unit checks ok, told customer to wait later in day and check before putting in any food."
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Replaced imk kit. Had to thaw out ice bucket, found ice cubes and ice built up and stuck in place. Clear out all, replaced parts. Checked fill tube had to adjust forward according to alignment of bulletin which does not align with black ring marker on the grey fill tube. Replaced main board, unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Damper not closing properly making stuff freezer in the ref section; ordrng 1 5304508741 (DAMPER / AIR TOWER)
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed new dye dryer and recharged unit
Kevin M.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed parts and repaired unit per IMk service bulletin & took pictures as I went
Kevin M.
REFRIGERATOR GE GFSS6KKYESS Def system is sticking in def and mold on door gaskets called Rob- waiting on him to get back with me on the estimate Rob got back with and declined repair
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed adapter and heater and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Installed filter base and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Installedimk kit and repaired per bulletin and took pictures
Kevin M.
REFRIG/SIDE-BY-S SAMSUNG RF263BEAESG/AA Installed EVAP fan assy & did ice maker bulletin and took pictures
Kevin M.
REFRIGERATOR SAMSUNG RS25H5000BC/AA Installed new icemaker and ran through a cycle and checks OK
Brad A.
OVEN GE JBS55DM2WW "100 Deductible collected.Found bake element open, ordered new element.; ordrng 1 WB44T10010 (BAKE ELEMENT )"
Brad A.
REFRIG/SIDE-BY-S FRIGIDAIRE FFHB2740PP5A Found icemaker room fan not turning with proper voltage applied. Ordered new fan.; ordrng 1 5304493604 (FAN)
Brad A.
WASHER LG WM2016CW "100 Deductible paidFound front panel and door hinges bent, needs panel door and hinges. Located in the laundry room. Manufactured 7/2008.; rqstng P&A on 1 UNKNOWN (FRONT PANEL (WHITE)) and 1 UNKNOWN (DOOR HINGES) and 1 UNKNOWN (DOOR)"
Kevin M.
REFRIGERATOR SAMSUNG RF4287HARS/XAA Cleaned ice out of ff fan motor and sealed some areas that might have possible air leakage but unit possibly has insulation breaking down inside the liner
Brad A.
WASHER SAMSUNG WF218ANW/XAA Found drain pump not turning with proper voltage applied. Ordered nw drain pump.; ordrng 1 DC96-01700A (DRAIN PUMP)
Kevin M.
REFRIGERATOR HOTPOINT CTX18LYYCRWH EVAP fan is locked up
Brad A.
DISHWASHER AMANA ADB2500AWS "Found crack in the bottom of the tub, unit was leaking on the floor, ordered new tub, turned off water. Located in the kitchen, manufactured 8/2008; rqstng P&A on 1 UNKNOWN (TUB)"
Kevin M.
REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Installed def system ff EVAP fan assy lower IMk and door closer and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Install ice bucket and icemaker Kit for Bulletin and took pictures as I went
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed defrost system and ff fan assy and checks ok
Brad A.
REFRIGERATOR KITCHEN AID KFIS20XVMS2 "Found unit will not power on, dispenser board is distorted, ordered control and dispenser board. Located in the kitchen, manufactured 4/2010; rqstng P&A on 1 13053103SP (DISPENSER BOARD) and 1 WPW10312695 (CONTROL)"
Brad A.
DISHWASHER GE GLD4260L00SS "Installed new main board, unit is working properly."
Brad A.
WASHER GE WJRE5550H1WW "Unit would not drain, found drain pump clogged, cleared pump of debris, unit is draining properly. Unit checks ok."
Brad A.
REFRIGERATOR KENMORE 596.762597 "Found compressor relay open, ordered new relay and capacitor. Located in the kitchen, manufactured 2010; ordrng 1 UNKNOWN (START RELAY) and 1 UNKNOWN (CAPACITOR )"
Brad A.
WASHER MAYTAG MHW5500FW1 "Installed new dispenser and bellow, unit checks ok."
Brad A.
DISHWASHER FRIGIDAIRE WDT780SAEM2 "Installed new drain pump and sump assembly, unit is working properly."
Brad A.
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Installed new drain pump, pulley and spring, unit is working properly."
Steve M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Icemaker filter but not drinking water and ice maker. Adjusted fill tube unit is operating OK