Mark - Dayton, OH
Excellent healthcare provider. All hospitals could benefit if they adopted CC's patient centric approach. If you have a life threatening ailment I cannot imagine going anywhere else!
Willie - Dayton, OH
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Quick and efficient service
Carrie - Franklin, OH
Technician was skilled, knowledgeable, efficient. Had to order part, which came in quickly and repair completed. Very satisfied.
Sandra - Miamisburg, OH
Anita - Fairborn, OH
Professional and knowledgeable
Kay - Dayton, OH
Tim - Fairborn, OH
Great service 👍
Greg - Dayton, OH
Kevin was great a fast worker and a very nice guy. I tried to get my refrigerator fixed through Carmichael's appliances only because that was the people that the warranty department gave me.They were terrible and lied about everything that happened during the time they were here. I'm so glad that I found Kevin and Authorized Service. It only took two days for them to get the part and fix my ice problem. Thanks Kevin I'll be calling you guys if I have any problems again.
Expert advice, friendly service
Holly - Xenia, OH
Range door handle
Bob - New Lebanon, OH
Doesn’t show up on time
Susan - Moraine, OH
I was called twice before 8 am and the technician did not show up til 2 hours later. Phone calls were unnecessary and intrusive.
Response from Authorized Service:
Susan, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Great Customer Service
Vicky - Greenville, OH
Kevin was great at answering my questions as well as quick at scheduling my repair appointment. Great personality for the job!
Ice maker , thawing out !
Joan - Dayton, OH
They were professional and time management was appropriate! Disappointed that everything gets replaced now days instead fixing issue the whole ice maker was taken out , but maybe it was something that was inside and could not be fixed!
Brenda - Centerville, OH
Professional, Knowledgeable, and Efficient
Janet - Springboro, OH
Top notch service!
Tammy - Springboro, OH
Steve always does a great job! He's fast, efficient, kind and courteous!! Very happy with Authorized Service!
Bonita - Urbana, OH
Great he sounded very knowledgeable and help me a lot fixing my refrigerator and pointed out a few things that I need to watch out for. Very comfortable to be around. And I love his smile.
Sam - Versailles, OH
Patti - Xenia, OH
He did great! And I'm glad he finally got out our microwave figured out!
Louise - Troy, OH
Susie - Bellefontaine, OH
Great service. Timely, courteous, fast and reasonably priced local service. Had parts on the truck so one and done!! Will definitely be using them the next time I need appliance repair
Jennifer - Urbana, OH
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Denise - New Carlisle, OH
Russell - Spring Valley, OH
Great timely service,
Darrel - Liberty Township, OH
Roger - Dayton, OH
He was great!
Excellent service. Thanks Brad
Pamela - Dayton, OH
Peggy - Miamisburg, OH
Vicki - Englewood, OH
Great honest service. Time efficient and very pleasant
Brandewie - Versailles, OH
Gehron - Englewood, OH
Condemned the fridge best that could be done
Prompt, knowledgeable , technician.
Mike - Eaton, OH
Excellent trouble shooting/service
Bob - New Lebanon, OH
great people!!!!so much better than....S1S they sucked
Jack - Clayton, OH
David - Versailles, OH
Nice guy, good work
David - Franklin, OH
John - Springboro, OH
trusted appliance repair
Ronnie - Springboro, OH
Steve has worked on the same Samsung refrigerator four times. Great service each time. Not Steve’s fault Samsung is junk.
Customer service was awful.
Teresa - Dayton, OH
We got the runaround so much from your ladies that answer the phone. No one seem to know when our parts were coming or from where. We waited almost 3 weeks without a refridgerator. The expense for us was not good, between losing food, dry ice, and bags of ice was almost $200. No one was willing to help with that. We will not use Authorized services again. Not that that will make a difference in your business. We are only one customer. However, your repair man, Shawn, was awesome.
Response from Authorized Service:
Teresa, Thank you very much for your feedback regarding your customer service experience with our company. We appreciate your kind words about Shawn as well. I apologize again that we had difficulty locating the part that was needed to complete your repair. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise
Greg - Washington Township, OH
Steve was great! Very thorough, professional and personable. Took time to explain what he observed and patiently answered questions. One of the best techs I’ve worked with.
Steve explained everything thoroughly to us. He was very curtious.
Vicki - Lebanon, OH
Insurance report. Very thorough
Meggan - Dayton, OH
We had a dryer fire and needed a technician to check the appliance and attempt to determine the cause of the fire. Shawn called ahead of time to let me know when he would be arriving, and was very professional and helpful. Once I explained the situation, he took the whole dryer apart to check what had happened, and then was able to explain what the probable cause was. Within an hour of him leaving, I was emailed a detailed report that I could send to my insurance company. I was very pleased. I will definitely use them again for my appliance repair needs.
Barbara - Spring Valley, OH
Rhonda - Miamisburg, OH
Tim was fantastic. Very friendly and professional. He was obviously experienced in microwave repairs and was very efficient. My microwave works like new and it’s all due to Tim’s Expertise. He was also great at communicating with me on when he would be here and what he was going to do.
Joe - Dayton, OH
Tina - Dayton, OH
Very happy this tec knew his stuff ,I'm very thankful he had a answer were others could not find one.
Seth - Dayton, OH
He was great. Very professional.
Jim - Dayton, OH
Jennifer - Urbana, OH
Keith - Moraine, OH
Professional Service Technician
Richard - Dayton, OH
Great service at a fair price.
James - Beavercreek, OH
It was good. Shawn was courteous and helpful.
Doug - Tipp City, OH
excellant customer service
Susan - Fairborn, OH
Great service, very pleasant.
I now have ice when needed
Leanora - Franklin, OH
Bridget - Germantown, OH
I was very impressed with his phone call to tell me he would be here ( approximate time) and then his call when he was on his way. Very polite and courteous. Excellent customer service! I was very impressed.
Great service, very professional and thorough.
Greg - Washington Township, OH
Steve went above and beyond the call of duty during and after the service call.
Excellent and Fast Service
Robin - Beavercreek, OH
I called in about my refrigerator freezer not producing ice. The technician came, knew what the problem was right away, ordered the part and within a week was back fixing the problem.
Great service, very professional
Lou - Enon, OH
Tech was very professional, worked in a timely manner, answered my questions, gave us awesome service
Mike - Middletown, OH
Cindi - Centerville, OH
Everyone at Authorized Service is always so nice and goes over and above. They always take care of the multiple issues I have with the extended warranty on my Samsung refrigerator.
Barbara - Cable, OH
Great service. Technician was very nice, showed up on time & did a great job.
Great customer service guy
Janie - Springfield, OH
Nice guy came out
Kenneth - Dayton, OH
It took Tim only a couple minutes to diagnose the problem with my dishwasher. He had the needed repair parts and took less than 15 minutes to get it fixed. Very professional. Will definitely use Authorized Service the next time I have any appliance repair issues.
Dillin - Springboro, OH
Steve knew exactly what needed to be done. He was fast and efficient.
Bill - Vandalia, OH
Service tech was professional and courteous.
Jeffrey - Dayton, OH
Teresa - Dayton, OH
We have been without a refridgerator going on 3 wks now. Service was done to start and 2 hrs after tech left the fridge went down again. We have had nothing but a run around to get someone back out here to fix it. our last conversation with them is now we are stuck waiting for wherever they can find the part. We have spent almost $200 on ice and dry ice trying to save our food.
Response from Authorized Service:
Teresa, I apologize you are not having a 100% positive experience with our company. It is not often we are unable to locate a part that is needed to complete a repair. We are still working to source this part as quickly as possible. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Phillip - Dayton, OH
Shawn was outstanding. He is a very competent repairman. Very patient and great work ethic.
Chelsea - West Liberty, OH
Very professional and friendly, knew what he was doing and talking about. Quick and proficient.
Great Service and very knowledgable
Michael - Dayton, OH
Very happy with this gentleman.
Cindy - Washington Township, OH
Prompt, pleasant service
Great service, knew his stuff!!
William - Lewisburg, OH
Shawn was very I formative about our Samsung French door ref. He was very polite to us and I enjoyed conversing with him.
Susan - Centerville, OH
Judi - Brookville, OH
My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.
Response from Authorized Service:
Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister
very professional and fixed the problem quickley
Judy - Beavercreek, OH
Kristy - Beckett Ridge, OH
Steve was friendly, knowledgeable and fixed the problem quickly. what more could you want?
Kalp - Dayton, OH
We have used Authorized Service on many occasions over the last 5 years. Excellent service every time!
Courteous and Professional
LC - West Liberty, OH
He called ahead to confirm that he could come out the day before he was scheduled. He was able to make a warranty repair the same day within a reasonable amount of time.
Joe - Greenville, OH
Kevin called me and showed up right on time. Diagnosed and fixed my problem in a timely manner. He explained the repair to me and was very courteous. Thank you Kevin!
Joe - Dayton, OH
Samantha - Huntsville, OH
Great Customer Service! And trust me, I have had THE worst experiences with customer service over the past month! Very refreshing to find out that it’s not industry wide!
Conley - Dayton, OH
Would highly recommend Authorized Service!
Decker - Dayton, OH
Cornell - Dayton, OH
Very knowledgeable, on time and dependable. We would highly recommend
New - Saint Paris, OH
good service that I couldn't done myself
Robert - Dayton, OH
Thought I could do this repair but needed a pro. Tim was on time and knew exactly what to do
William - Arcanum, OH
Took the time to discuss the problem and what he was doing to correct it. This was under an extended warranty program.
Great service a full day ahead of schedule
Cindi - Centerville, OH
Donna - Springfield, OH
Great service. Nice serviceman.
Angee - Lebanon, OH
Steve was not only professional, and knowledgeable, and pleasant.
Meant to Please
Nanette - Vandalia, OH
The service was wonderful.
Monico - Tipp City, OH
Quick, knowledgeable and solved the problem
David - Centerville, OH
The tech knew exactly what was wrong and just like the night we conceived our first child, in and in about 15 minutes.
Karen - Springfield, OH
Very nice technician and service
Denis - Troy, OH
Alex - Mentor, OH
Fast and Professional
James - Franklin, OH
Steve was great. The part was in his truck and he had our washer up and running in a half hour.
Tony - Springboro, OH
Steve was very professional and did a great job. Thank you Authorized Service.
Great service call
Jack - Miamisburg, OH
It was very good
Darrel - Arcanum, OH
Dianne - Dayton, OH
Beverly - Xenia, OH
Quick service good knowledge of product
Vince - Dayton, OH
Great service. Very proficient.
Judi - Brookville, OH
Shaun did a great job!
Jeffrey - Troy, OH
Excellent service from scheduling lady on the phone to the technician; every experience has been with friendly and helpful people
Shelly - Vandalia, OH
Dean - Dayton, OH
Professional, very knowledgeable
Great Technician, Quick Service!
Martin - Troy, OH
Sharon - Huntsville, OH
Steve was very professional and polite and very efficient with working through the problems.
John - Versailles, OH
Well, it took a little too long to get the parts to our service technician, but he diagnosed the problem and completed the repair in a very efficient and professional manner. He was a very friendly person and suited us in all areas of his work.
Richard - Dayton, OH
Chestina - Xenia, OH
Service individual was very efficient
Donald - Dayton, OH
Service individual was quick to fix the problem. He was very efficient and professional. He is a very positive representative of your company.
Mary - Springfield, OH
Tech was very nice did a wonderful job getting it fixed
The service was quick and done well
Shawn - Miamisburg, OH
Tech showed on time, had the correct part and was fast
Darlene - Arcanum, OH
I had 2 issues with my refrigerator. Work on freezer was completed on second visit. The ice maker did not worked after the part came. Called & Kevin returned and corrected the problem on the third.
Megan - Xenia, OH
They ordered the piece I needed right away and scheduled me when they had tracking info on it so I could have it repaired ASAP.
Great Service - Great Result
Tobias - Dayton, OH
we made the appointment, talked to the technician and he arrived on time and fixed the problem - very professional.
April - Piqua, OH
Great communication and service.
Linda - Arcanum, OH
Professional and on time
Richard - Piqua, OH
Great support and personality
Debbie - Mason, OH
The tech was terrific even though our issue resolved itself. Great customer service.
I thought the service charge was very high.
Alice - Greenville, OH
Dennis - Bellefontaine, OH
Paul - Tipp City, OH
Tim was great
Jane - Dayton, OH
I appreciate a company that comes on time and sends a true professional to provide service.
Dawn - Yellow Springs, OH
The service was excellent and he was very quick
Kimberly - Dayton, OH
The technician was thorough and did a great wonderful job fixing my problem.
Susan - Dayton, OH
Kevin confirmed that Tim had generated a replacement. Although it appeared that Kevin's visit may not have been necessary, he did a geeat job confirming everything was in place for a replacement.
Very pleased with service
Michael - Bellefontaine, OH
I was very pleased with Authorized Service. Steve was professional, kind and thorough. He completed the job in a timely manner. Would use Authorized Service again!
Michelle - Dayton, OH
The service was outstanding! The technician was very professional and courteous. I rate this a five out of five!
Very good service. The service man was very nice and informative answering all questions.
Donald - Centerville, OH
Dennis - Urbana, OH
Beverly - Dayton, OH
Thank you for your professional job service and pleasant customer services excellent job!
Prompt response and diagnosis
Shelley - Urbana, OH
Everything went well!
Tristan - Xenia, OH
Holsapple - Greenville, OH
Vicky - Dayton, OH
Shawn, was here when he said he would be. Very friendly & pleasant. Fixed the problem in minutes. He took the time to answer questions.
Kathleen - Dayton, OH
Fast, Professional, Honest Service.
Joyce - Miamisburg, OH
The technician was great
Vicki - Tipp City, OH
The technician was great
Maurio - Fairborn, OH
Daniel - Centerville, OH
Tim did what literally 4 people could not do because he actually cared and took the time. Cannot congratulate enough and once again thank you.
Very good service
Kim - Beckett Ridge, OH
Maytag washer electronics
Jane - Dayton, OH
Pro-active thinking and great service
Paul - Springfield, OH
Brad called ahead to get make and model and ask what was occurring with the washer. He asked about previous washer repairs and if they were successful. He obviously was trying to anticipate what the repairs might be. That was the first time a technician ever did that before arriving to work on an appliance in our home.
Doug - Dayton, OH
Sheryl - Dayton, OH
He was very professional.He explained everything and he did not leave mess.
Karen - Dayton, OH
Tech was very courteous and cleaned up after he finished repairing my refer
Cathy - Liberty Township, OH
Very punctual and very friendly! Have used them and Steve before!! They are the only company I will use!!
Friendly and competent service.
Kathy - Lakeview, OH
Steve arrived on time, repaired our refrigerator quickly and competently. A very personable young man great knowledge of the product he was repairing.
Melissa - Russia, OH
Great service. Very friendly yet professional.
Mike - Dayton, OH
Jack - Fort Loramie, OH
Phillip - Springboro, OH
Did a good job of diagnosing and repairing my refrigerator freezer door
Best of the Best!!
Albert and Connie - Dayton, OH
Sally - Springboro, OH
Nancy - Dayton, OH
Mr. Anders identified the problem quickly and put the part on order from our home. His return to our home to install the replacement part was equally timely, efficient and professional I would welcome his service anytime we need assistance in the future. A true professional!
The service technician did an outstanding job and explained exactly what the problem was and fixed it.
Ralph - Troy, OH
The technician called about 45 minutes prior to arrival time informing me where he was and what he was doing and approximately how long it would be before he arrived. Once he arrived he quickly identified the problem and fixed it. To me that is exactly how they should do. Nice job!
Mike - Dayton, OH
Frantz - Dayton, OH
James - Englewood, OH
The technician provided great service and care.
Lance/ - Laura, OH
So far, not so great. Been out twice and not fixed, coming back for the third time.
Response from Authorized Service:
Jane, I apologize the Speed Queen dryer is still making a squealing noise. I appreciate your patience as we get this issue resolved! Please feel free to call the office 927-252-3200 if you have any questions.
Sue - Dayton, OH
Great Service kept me informed throughout the whole service process. Explained everything very thoroughly
Jeffrey - De Graff, OH
Cnithi - Springboro, OH
Steve was very professional, kind and respectful while he was in my house. He fixed my refrigerator and I am pleased with the results. He is a nice conversationalist.
James/eleanor - Troy, OH
Timely service with knowledgeable service person.
Great timely service!
Creech - Moraine, OH
Jeff - Waynesville, OH
They were great. Did a very thorough and honest job. Had to go back and get another part ( not their fault ) and everything was handled quickly. The technician was very friendly and knowledgeable
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Very friendly and very helpful great service
Joeseph - Rushsylvania, OH
Very good service and very friendly
Efficient, friendly, solved the problem
Robert - Springboro, OH
Lisa - Dayton, OH
J.M.H - Ansonia, OH
Work was done quickly. Repairman was snappy and rude. Snapped at wife. Said no one was home and he was waiting 20 mins, although 6 people and 3 dogs were home. Dogs never barked. Daughter took two dogs out to restroom. And she even said she couldn't find him, even though he said he was here. As soon as he walked into home, he was snapping at wife.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Susan - Dayton, OH
Tim has been helping us troubleshoot an issue with our icemaker. He is extremely professional and very personable and has provided us with careful guidance each time the company-prescribed solutions (two new icemakers and a new control board) have failed. His efforts and ability to assist us to date are much appreciated! We understand that Authorized Service wants to send out a different technician to check our icemaker. There is no doubt that Tim has done all that he could and this rating is based on Tim's efforts alone.
Parker - Dayton, OH
Tim was outstanding. Was on time; had parts and all the tools to correct our issue the first and only time. Excellent performance and pleasant personality.
Matt - Dayton, OH
Timely Response! Great Seevice!
Ethan - Piqua, OH
Straight forward. One visit fixed the problem.
On time, gave me my options
Charles - Dayton, OH
Blanche - Bellbrook, OH
Tim from Authorized Service was prompt, knowledgeable and courteous. He fixed our dishwasher without any issues and was prepared with the proper parts for the make and model. I would highly recommend Authorized Service!
Micheal - New Carlisle, OH
Brad was on time and finished the job quickly. Dryer worked, but then quit a few hours later. Called Authorized and Brad came back on the same day. He fixed a different problem that was maybe related. Anyway the second fix was completed at no cost.
Checking a refrigerator
Maurice - Dayton, OH
Kevin was very knowledgeable. Great customer service and honest. He could not help me with the refrigerator. But I enjoyed talking to him and that he was very fair and honest and I appreciated it.
Randy - Tipp City, OH
I dealt with a well educated professional.
George Troutman - Dayton, OH
Technician showed up during expected time, called before arrival. Was very pleasant, even when wrong part was delivered the first time and a second trip had to be made. Mark downs from excellent is only because of incorrect part being ordered initially.
Oram - Tipp City, OH
Very satisfied thank u !
Great service and very responsive
Bruce Clapp - Waynesville, OH
Steve - Dayton, OH
Fast diagnosis of problems.
Jason - Carlisle, OH
Shelley - Dayton, OH
We were very pleased with the service provided. Kevin came quickly and did a wonderful job.
Dianna - Greenville, OH
Pam - Middletown, OH
Great service and courteous repairman
"Rae - Dayton, OH
Steve did it again!
Melissa - Carlisle, OH
Steve and the company he works for are true professionals. Fast, reliable, knowledgeable, and upbeat.
Amy - Beavercreek, OH
Carol - Bellefontaine, OH
Donna - Springboro, OH
Ryan - Greenville, OH
Very good experience!
OVEN KITCHEN AID KERS505XSS01 Install new ethernet switch in right rear small burner cycled unit test OK
REFRIGERATOR FRIGIDAIRE LGHT2342LF2 Unit is leaking in the freezer.. Found the defrost drain line was clog. Thawed out and clear blockage..
REFRIGERATOR SAMSUNG RF25J500DSG/AA 02 Try to get the doors to act up per the customers complaint.. Unit is working fine and could not find any manufacture issues. Called vendor and explain. Bill out to vendor
DISHWASHER BOSCH SHX7ER55UC/50 Install new hinge kit test
WASHER LG WM4270HVA/01 Upon arrival found unit with no power. Unit has proper incoming voltage to noise filter but no voltage out. Replaced noise filter and ran unit to test. Unit functions as it should. All ok.
WASHER KENMORE 110.238221 Installed all provided parts and ran to test. Unit advances and spins as it should. All ok. Please mail out invoice.
DISHWASHER GE GSD3620F00BB Installed new upper and lower spray arm test OK
REFRIGERATOR SAMSUNG RF265ABPN/XAA Upon arrival found fresh food section set at 36 but reading in the 60. Removed evaporator cover and found ice built up around fan. Ice coming forming from air leakage around evaporator lines. Thawed ice and insulated lines with permagum. No more air leaks. Ran unit to test fan. Fan is running and operates as it should. All ok. Advised customer temps would be within normal in 24 hours.
WASHER WHIRLPOOL WTW8500DC5 Install new watch play cycled unit test OK
LAUNDRY CENTER FRIGIDAIRE FFLE1011MW1 Upon arrival found unit would start but no tumble. Motor would run but drum wont turn. Removed inspection panel and found belt off of idler. Belt isnt broken nor is idler. Reinstalled belt and ran unit to test. Unit tumbles and heats as it should. All ok. Ok to bill per maintenance.
LAUNDRY CENTER FRIGIDAIRE FFLE1011MW1 Upon arrival found unit full of water. Forced unit into drain and spin. Pump is getting voltage but not moving water. Replaced pump and ran to test. All ok. Unit will finish out cycle now. Estimate ok per maintenance man Greg.
DISHWASHER MAYTAG MDB8969SDM3 "Upon arrival found that start button not working in unit, repaired button, ran and checked out, unit checks ok"
DRYER MAYTAG MEDX655DW1 "Upon arrival found no abnormal noise coming from dryer, tested with and without clothes in it and found no problem at this time"
DRYER SPEED QUEEN ADEE9BGS175TW01 Upon arrival customer stated that unit overheats on low setting now. Removed kick plate and inspected thermistor. Not shorted open or loose connection. Harness is good. Ran unit in timed dry on high heat to watch temps cycle. Unit gets to 220 before it shuts off. Thermistor isnt reading properly. Unit is cycling off of high limit thermostat and not the thermistor. Replaced thermistor and ran to test. Unit is cycling correctly now. All ok.
REFRIGERATOR FRIGIDAIRE FFHB2740PSBA "Removed and replaced board on unit, checks out ok"
RANGE FRIGIDAIRE FEF366EBD Found bake element open. Replaced with truck stock. Unit checks ok.; used 1 316075103 (BAKE ELEMENT) from stock
DISHWASHER GE GDF530PGM0WW " Found disconnected harness wire going to wash motor assembly. Reassembled, tested unit functions all ok."
WASHER SPEED QUEEN AWM593W2 "Customer complaint unit is making loud roaring noise, from what i could tell the lower bearing definitely needs replaced. Customer claims unit is at least 24yrs old and never had any work done.. Took pics and some video... unit has alot of wear, looked like needed new belt and water pump as well... gave estimate on parts and labor customer didnt want to pay that and will instead invest in a new washer. Collected service call fee."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Upon inspection unit is all frosted over on left hand side. Door having issue getting closed. Removed door, steamed out frost and wiped dry best i could. Used white lithium grease on railings help lubricate. So far unit seems to track ok and door seal is proper. Unit checks ok, told customer to continue to monitor."
REFRIG/SIDE-BY-S FRIGIDAIRE FFSS2614QS6A Defrost drain is plugged up cleaned out and checks ok
BEVERAGE CENTER DANBY DWC518BLS Compressor motor is locked up removed refrigerant from unit so cust can dispose of unit
REFRIGERATOR SAMSUNG RF25HMEDWW/AA Installed new icemaker and took pictures of the bulletin that had been done and adjusted fill tube to the icemaker and checked OK; used 1 DA97-15217D (IMK) from stock
DRYER MAYTAG MEDX655DW1 "Found element and thermal fuse open, installed new element and fuse. Unit checks ok.; used 1 279838 (ELEMENT), and 1 3392519 (FUSE) from stock"
DRYER SPEED QUEEN ADE3SRGS175TW01 Installed new bulk head and drum. Unit checks ok.
REFRIGERATOR SAMSUNG RFG298HDRS/XAA "Installed sensor and main PBA. Unit checks ok."
MICROWAVE GE JNM1851SM2SS "Installed harness, main board, and switches, unit checks ok."
RANGE GE JBS360DM1WW Cooktop getting too hot. Found bad infinite switch LF. Replaced switch. Unit operating ok; ordrng 1 XXXX (LF INFINITE SWITCH (DNR))
REFRIGERATOR KITCHEN AID KRFC704FPS03 "Customer had another company out a few weeks ago, and customer is still having cooling issues. ; ordrng 1 W10910401 (ice-contnr) and 1 W11115534 (icemaker) and 1 W11394920 (FREEZER BACK WALL WITH FAN)"
WASHER INSIGNIA NS-TWM41WH8A "Upon arrival customer stated that unit shows E1 with about 20 minutes left in the cycle. Ran unit to test. Cold valve isnt opening fully. This is causing slow fill on the rinse cycle. No loose connections, or debris blocking screens. Unit needs water valve. ; rqstng P&A on 1 17438000000588 (WATER VALVE )"
DISHWASHER GE GLD4200L00BB "Upon arrival found that unit has a defective upper and lower spray arm, both are blocked with debris causing unit not to wash properly, showed the customer issue will order bothUnit located in kitchen 10-15 yrs old black in color ; ordrng 1 LOWERSPRAYARM and 1 UPPERSPRAYARM"
DRYER WHIRLPOOL WED9150WW0 "Found that belt was shredded due to idler pulley going bad on unit, both need replaced ; ordrng 1 661570 (belt-drum) and 1 W10837240 (idler pulley)"
RANGE LG LRG3081ST "Upon arrival found that part that was furnished was a display board and not the EOC, will return old part and order correct one; ordrng 1 EOC/RELAYBOARDLOCATEDBEHINDDISPLAY"
DISHWASHER ADMIRAL GSD3420Z0BB "Upon arrival found that motor assm is bad leaking all on floor, needs replaced Unit 15-20 yrs old in kitchen ; ordrng 1 MOTORASSM"
DRYER GE GTD45EASJ2WS After much testing it appears the door switch is acting up. If you press it in a certain position unit takes off. Needs new door switch.; rqstng P&A on 1 WE04X28977 (DOOR SWITCH)
RANGE FRIGIDAIRE FGEH3047VFA "Replaced ui, unit still will not go into a self clean. Noted if you manually hold lock switch unit will lock and unlock each time, but not able to use any functions when locked. ; ordrng 1 5304516862 (RELAY CONTROL)"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit needs repaired per icemaker bulletin ordered parts ; ordrng 1 DA81-05595A (SILICON ) and 1 DA82-02675A (KIT) and 1 DA97-12540G (AUGER ) and 1 DA97-14474C (CONTAINER )
REFRIGERATOR SAMSUNG RF263TEAESG/AA Unit needs repaired per icemaker bulletin ordered parts to be installed; ordrng 1 DA82-02714A (KIT) and 1 DA97-12540G (AUGER ) and 1 DA97-12604D (CONTAINER )
REFRIGERATOR/TOP GENERAL ELECTRIC GIE18GTNDRBB Ice maker and water valve to get water to ice maker; ordrng 1 WR30X30619 (IMK) and 1 WR57X32213 (WATER VALVE)
REFRIGERATOR FRIGIDAIRE Phsc249dsb5 "Called warrant company again, waited an hour and half, still could not talk to anyone. ; schdld next appmnt for 8/28 FRI !"
RANGE SAMSUNG NE58K9430SS "Found left front burner not cycling properly, ordered switch and element. Located in the kitchen, manufactured 2017.; rqstng P&A on 1 DG44-01006B (SWITCH) and 1 UNKNOWN (LEFT FRONT ELEMENT)"
WASHER MAYTAG MVWX655DW1 No repair.
UPRIGHT / CHEST KENMORE 253.280528 Unit is leaking water due to clogged evap drain
WALL OVEN KENMORE 790.48183 Dropped parts off to customer.
DISHWASHER GE GDT580SMF7ES Installed new switch and main control. Test ran unit in quick wash, unit is heating properly.
REFRIGERATOR SAMSUNG Rf323TEDBSR/AA "Upon arrival removed and replaced evap cover on unit along with installing defrost clip on unit and changed drain tube, unit checks ok"
RANGE WHIRLPOOL WFE540H0ES0 Installed new infinite switch Left front working properly
REFRIGERATOR/TOP GENERAL ELECTRIC PYE22KSKKOSS "Due to how the unit is wedge into the hole, their is no room to lift up the unit to put the slides under the wheels to move it out. Due to the way it was installed customer agreed to pull unit out without floor protection. Customer purchased the door switches. Installed new main board and switches customer had."
DRYER GE GTD45EASJWS Customer states that the unit is making a noise. Delivery team drop the unit and they said it making a noise. Load test the unit and did have to hook up the vent for the customer. Load test could not get the unit a make any unusual noises. Bill out vendor.
WASHER GENERAL ELECTRIC GTW465ASN0WW Unit would just lock up. And the unit will just drain out. Found a large amount of suds in the tub. Adv customer a one time courtesy call.
DRYER - ELECTRIC GENERAL ELECTRIC GTD42EASJ2WW "Unit is making a ticking noise. Found one of the glides came out of the slots. Reseated. Did not need a one, damage."
RANGE HOTPOINT RB528DH1WW Install new thermostat cycled unit test OK
WASHER GENERAL ELECTRIC GFW550SSN0WW Customer states that the unit is leaking. Tech removed the top and noticed the right side of the tub was leaking. Found a huge hole in the outer tub. The tube is missing a large piece plus another piece of the tube is actually pulled away from the tube toward the cabinet. Customer needs a rear tub . He is calling vendor for replacement. unit was delivered the 8/14/20. Tech advise customer NOT to use the unit.
WASHER WHIRLPOOL WTW8500DC5 Unit is making a noise in agitation. . Customer did state not all the time.. Did find a coin stuck between the wash tub and wash plate.. load test with a blanket.
DISHWASHER WHIRLPOOL n/a Unit is 15+ years old in kitchen. Upon arrival found screws from mounting tabs are missing. Secured unit to cabinet with new screws and ran to test. All ok. Unit no longer tips when opened and is level. Customer also stated it doesnt clean as well as it used to. Advised customer on cleaning of dishwasher and detergent to use.
RANGE GIBSON n/a "Unit is 30+ years old. Upon arrival tenant stated that element got red hot and started to arc. They reset the breaker and even though the selector switch was at off it illuminated the oven on light. Inspected unit and found element shorted open and selector switch shorted. Unit needs switch and bake element. Switch is NLA as of 2002. Spoke with Tara, quoted repair of element and informed of part NLA. They are swapping the unit out."
REFRIGERATOR FRIGIDAIRE LFHT1831QP5 "Freezer reading about 32F or above, didnt hear fan running, frig was above 70F. Explained how the unit cools and circulates air to lower section. Unit checks ok"
DISHWASHER MAYTAG MDB7749SBM3 "Unit is 6 years old. Upon arrival customer stated that some buttons on the touchpad work and others dont. Removed console to inspect for loose connections. None found, or corrosion. Put unit into diagnostics to check for errors. F2E1 error is present. This is a stuck key error. No other errors and unit went through diagnostics fine. Customer would like to think on the repair and will call in if they wish to proceed."
WASHER ESTATE TAWS750PQ0 "Upon arrival customer stated that unit would work at times if lid was shut hard. Inspected lid switch and found it shorted open. Jumped switch to test fill, agitation, drain, and spin. Unit fills, agitates, drains and spins as it should. Installed new lid switch and ran to test. All ok."
WASHER ELECTROLUX EWFLS70JSS0 Unit is 10 years old in basement. Upon arrival customer stated that when unit drains the water coming from it is a horrible sulfur smell. No odor in machine or in clothes. Only when it drains. Ran unit in diagnostics to checked for errors. EF2 too much soap error present. Ran unit in rinse and spin to verify odor. Odor is strong. Inspected drain pump for signs of debris or blockages. None found. Use of too much detergent can cause odors. Advised customer to use less detergent and use a washing machine cleaner like Affresh.
REFRIGERATOR GE GSH25JSXL SS Water line was plugged up cleared out and checks ok
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 "Upon arrival found that fridge was plugged into a GFI along with coffee maker, informed customer fridge needs to be on dedicated circuit and buzzing noise coming from imk in on position and no water to unit, tech showed customer issue and shut off imk"
REFRIGERATOR KITCHEN AID KFCS22EVMS1 Replaced compressor and a dryer and recharge system and unit checks OK
WASHER WHIRLPOOL WTW4950XW3 "Found that drive hub was bad on unit, removed and replaced hub, rannand checked out, unit checks ok ; pckd up 1 W10528947 (drive hub kit)"
DISHWASHER WHIRLPOOL WDF520PADM "Upon arrival ran series of test on unit and found that unit was only missing jet dry/rinse aid to help dry dishes, also found customer using powder soap and not pods as directed by machine, tech installed rinse aid, customer to switch soap, unit checks ok"
RANGE LG LSE4613ST/00 "Installed main PCB, parts assembly, and duct. Unit checks ok."
WASHER SPEED QUEEN AWN43RSN115TW01 "Installed agitator,drive bell,sub top, and balance ring. Unit checks ok."
RESIDENTIAL REFR INSIGNIA NS-RFD21CISS0 Found unit not holding proper temperatures in ff section. Customer is contacting store they purchased unit from to try to get a replacement instead of repair.
DRYER SPEED QUEEN ADE4BRGS175TW01 Found broken terminal on temperature selector switch. Replaced temperature selector switch unit is heating properly; ordrng 1 D513506 (TEMP SELECTOR (TS))
FREEZER FRIGIDAIRE LFFH20F3QWC Freezer not cooling due to faulty thermostat; ordrd 1 5304513033 (THERMOSTAT )
DISHWASHER KITCHENAID KDTE104ESS1 Lower rack cannot be used due to melted wheels keep falling off ; ordrd 4 WPW10195417 (lower roller asm)s
REFRIGERATOR FRIGIDAIRE GLRS267ZCB1 Installed new damper assembly and checks OK
DISHWASHER SAMSUNG DMT400RHS/XAA "While installing parts listed. noticed drain line on rear of unit is compromised. After inspecting hose it started to leak water. Finished parts installation. Need new drain hose; rqstng P&A on 1 DD81-02331A (HOSE), states that autho needed"
LAUNDRY CENTER GE GUD27ESSM1WW Install new main board user interface board And lock assembly plugging it in her main board snap in Spark; ordrng 1 WE04X27284PW (ui board ge asm) and 1 WH16X27251PW (board & support asse)
REFRIGERATOR KITCHENAID KRFC704FBS00 Replaced new door bin helped customer clean under shelving still had difficulty removing entire crisper assembly. Unit checks ok.
REFRIGERATOR FRIGIDAIRE LGHB2867PF "Customer issue noticed ice would partially melt possibly from warm air entering ice compartment. Used light to check for any air leaks, used permagum compound to seal up any areas. Fan is working and running, no frost buildup. Showed customer how to check fan.... also checked ice chute seal ok."
REFRIGERATOR SAMSUNG RF4287HARS/XAA Customer has had the refrigerator unplugged and fall out for three days. Upon arrival the fan and fresh fruit section is not running. Error 22E. Main board is supplying voltage to the fan on connector 76. Cooling fan tests ok but is not running. Can not locate power coming to the fan. Only possibility is a seperated wire in cabinet. Unit checked ok last time when I replaced main board and evap cover. Unit cannot be repaired. Recommend replacement
DISHWASHER GE GDT535PSM0SS Customer states that the unit has leaked twice and into the basement. Water would not stop filling. Tech was not able to hear the float switch. Customer was not using the unit at the time. Customer is filing a damage claims. ; ordrng 1 WD15X24213 (valve water asm) and 1 WD21X22822 (float flood) and 1 WD21X22838 (stem flood) and 1 WD21X25206 (MAIN BOARD)
REFRIGERATOR/TOP GENERAL ELECTRIC PFE28KELDS Unit is not dispensing and the lights do not always go off when a customer opens up the door ordering switch; ordrng 2 WR23X29161 (fresh food door ligh)s
DISHWASHER KENMORE 665.13929K010 Unit is leaking. Found that the float was stuck. Clean float assy. Cycled unit several times. ; ordrng 1 1111 (DRAIN PUMP) and 1 2222 (FLOAT SWITCH)
DISHWASHER BOSCH SHXM4AY55N/24 "Upon arrival customer had plates and silverware that was just washed and has black residue on it. Have photos of plates and silverware. It looks like grease. ; ordrng 1 12008381 (heat pump)"
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Fill tube was leaking replaced fill tube and unit checks OK; used 1 5303918860 (
DISHWASHER BOSCH SHX68T56UC/01 "Upon arrival customer stated that unit still wont complete the cycle. Found unit with water is sump. Powered on unit and forced drain. Unit would drain for a few seconds then kick off. Getting erratic operation from the control panel. It powers on then will power off on its own. Tried to get unit into diagnostics but unable to. Checked for signs of loose connections at board, none found. No loose connections at junction box either. Unit needs touchpad and part warranty the main control. ; rqstng P&A on 1 12010231 (OPERATING MODULE ) and 1 752739 (CONTROL(PW))"
MICROWAVE WHIRLPOOL WML55011HS2 Upon arrival found unit not heating but drawing 10 amps. Removed console to check for voltage. Unit is sending voltage to the transformer and to the magnetron. Magnetron is shorted open causing no heat. Unit needs thermostat and magnetron. ; ordrng 1 W11125676 (thrmst-fix) and 1 W11402082 (magnetron )
FREEZER FRIGIDAIRE LFFH20F3QWC Installed new def timer it wasnt advancing properly
RESIDENTIAL REFR WHIRLPOOL WRF992FIFM00 Found that door gasket is ripped and needs to be replaced ; ordrng 1 W10688387 (gasket-fip)
REFRIGERATOR MAYTAG MFI2665XEM8 Called HBW- Russ-kitchen 5-10 yrs damper and brd not communicating properly Auth#-435344938269; ordrng 1 W10196393PW (damper control assy) and 1 W11035752 (cntrl-elec)
REFRIGERATOR GE GFD28GYNCFS Compressor is running and hot to the touch, condenser fan is running also, plugged in watt meter, unit started and came down leveling out to around 1.07 amp. No frost pattern, Called tech line, gave them all the symptoms, tech said he believes the compressor has went bad. Unit was just purchased in June. Ordering ui/led board, compressor and dye filter. See note.; ordrng 1 PSEUDOXXX (DYE FILTER) and 1 WR17X26326 (cap touch std stainl) and 1 WR55X30486 (pcb asm led icon ui) and 1 WR87X29155 (COMPRESSOR)"
REFRIGERATOR KITCHEN AID KFIS29BBMS03 Water valve not opening and closing properly; ordrng 1 W10341329 (valve)
RANGE FRIGIDAIRE LGEF3045KFJ "Upon arrival found that unit has a defective controller, not sending power to elements to heat unit. Board was not in stock at DAP; ordrng 1 5304495520 (BOARD)"
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Found fill tube freezing up, not allowing water to flow to icemaker. Installed new fill tube. Unit checks ok.; used 1 241920106 (FILL TUBE) from stock"
DRYER GE GTDP200EF3WS "Found belt broken, ordered new belt.; ordrng 1 WE12M29 (BELT)"
DRYER SAMSUNG ELECTRON DV48H7400EW/A2 "Unit will not run, found motor out of ohm range, found no voltage coming from main control. Located in the laundry room, manufactured 7/2016.; rqstng P&A on 1 UNKNOWN (MOTOR) and 1 UNKNOWN (MAIN CONTROL)"
ELECTRIC RANGE FRIGIDAIRE FGEW3066UFA "Customer has had door panel replaced 3 times, technicians have damaged unit while repairing it. Last company out told customer that they are ordering door parts to repair it. They called months later to find out they didnt even order the parts. Unit has scratches and damage on front panel of door. Ordered panel, trim, and handle.; ordrng 1 316554008 (handle) and 1 5304514954 (DOOR ASSEMBLY) and 1 808109102 (trim)"
REFRIGERATOR FRIGIDAIRE Phsc249dsb5 "Installed new controls and actuator, found wiring going through insulation to dispenser has no continuity. Unit cannot be repaired. Called home buyers, talked to Dane, explained to him that the unjt cannot be repaired. He transferred me to purchasing. ; schdld next appmnt for 8/27 THU !"
WASHER WHIRLPOOL WTW8500DC5 Washer keeps filling with water and won't stop due to bad water valve. Replaced valve assembly unit operating properly; used 1 W11165546 (WATER VALVE) from stock
WASHER SAMSUNG WF45K6500AV/A2 Unit is not turning on. Keep hearing relays clicking on the main board when you hit power button and no functional recommend I start with main board and user interface possible underlying issue that caused this to happen. Unit started working properly after I left. Saved quote for customers a problem come back again for a user interface and main control
WASHER SAMSUNG WF42H5200AW/A2 Unit not pumping out water. Poor electrical connections found on pump. Unit operating ok. Floor damage found prior to moving appliance. Pictures attached
WASHER LG WM3885HCCA Unit is loud in spin. Customer needs a tub job. Customer is not going to repair. Needs spin basket and outer rear tub.. spin basket in currently not available . Customer is not going to repair.
WASHER WHIRLPOOL WTW7000DW0 Unit not filling with water. Replaced water valve. Unit operating ok; used 1 W11165546 (WATER VALVE) from stock
DISHWASHER GE GDF620HGJ2WW Installed new brackets and lock assy. And brackets. Cycled.
DISHWASHER GE GDT645SYN2FS Unit will not start. Found a loose wire at the main board. Reseated wire cycled
MICROWAVE GE DFFGSDG installed microwave for customer.
WASHER SAMSUNG WF42H5200AW/A2 01 Customer states that she is not getting any water. Customers use clean out the drain area ... when she put it back on the unit would not start up. Tech check the pump and check ok. Cycled the unit and unit did start up.
REFRIGERATOR GE PFCS1RKZASS Customer steals that the unit is not going into defrost.. Found that the door was not closing properly. Inspect the gasket and noticed a lot of ice build up and once tech removed all of the ice door closed fine. Tech did notice that the door gasket was not seated all the way. Tech went around several times and reseated the freezer gasket..
DRYER SAMSUNG DV42H50000EW/A3 02 "unit had a burning smell. found that the idler pulley is not spinning and it split belt. Installed new idler pulley and belt. Cycled. ; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
WASHER SAMSUNG WF330ANW/XAA "Unit is 9 years old in laundry room. Unit showing 3e when it attempts to spin. 3e is a motor fault. Upon arrival found signs of spin basket sagging. Spin basket has a large amount of play. Removed rear inspection plate. Motor is tight, motor harness is good, and so is hall sensor. Unit wont spin because the spin basket has broke free from the flange. Tub is dragging. Unit needs spin basket and o-ring. Customer does not wish to repair due to cost."
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Upon arrival unit wasnt making noise. Customer defrosted unit a few days ago. Removed evaporator cover to inspect. Found signs of ice build up near lines and a small crack in the liner. Thawed ice and insulated lines and patched crack. All ok. No more noise or moisture.
DRYER WHIRLPOOL GEW9200LW0 Unit is 17 years old in laundry room. Upon arrival found unit would turn on but not tumble or heat. Removed inspection plate and found thermal fuse and blower housing shorted open. Replaced fuse in ran unit to test. Unit is heating as it should. All OK. Advised customer to have been cleared.; used 1 3390719 (FUSE) from stock
REFRIGERATOR FRIGIDAIRE FFTR1821TW Tenant had an emergency and had to leave as I arrived. Will call in to reschedule.
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Unit is not cooling.. found ice around the evap fan. thawed out. Unit started to cool down. Evap had a full frost pattern. Did take the back off the around the compressor to make sure the drain hose was connected and it was. Inspect the gasket.. unit is sealing up.
DISHWASHER WHIRLPOOL WDF520PADM7 Installed new lower spray arm a new cover cycled unit checked OK
RANGE SAMSUNG FE R300SX No repair.
REFRIGERATOR WHIRLPOOL ED5GVEXVD05 Cold control has shorted open and not sending voltage to compressor. Replaced and ran to test. Unit is cooling as it should. All ok. ; used 1 2198202 (TEMP CONTROL) from stock
REFRIGERATOR FRIGIDAIRE FGHB2868TF4 Customer claims unit stopped making ice about 5 days ago. Found fill tube frozen replaced with insulated one.. unit checks ok.; used 1 241920106 (FILL TUBE) from stock
DRYER SPEED QUEEN ADE3SRGS173TW01 "Replaced timer, ran test from timed dry 40 to 30 mins. Unit checks ok."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Removed and replaced fan motor on freezer compartment unit checks ok
REFRIGERATOR SAMSUNG RT21M6213SR/AA "Customer claims when they came home the other day the frig was off and not running. They flipped their breaker, nothing. Checked outlet with tester showed wiring correct, then checked for 120V good. Plugged back in unit checked multiple places on board only getting 75V. With unit plugged in outlet checked voltage on other outlet read 75V. Unplugged checked voltage again read 120V. Plugged unit into newer outlet by sink on different circuit. Unit came on and is running. Monitored for 15 mins or so... Told customer there is an issue with that outlet, wiring or breaker itself. Unit checks ok."
REFRIGERATOR LG LFXS28968S/00 Installed new icemaker and checks OK
REFRIGERATOR WHIRLPOOL MFF2055DRH00 Lubricated rails on freezer drawer and checks OK
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Supply line was kinked. pulled unit out , secured line and checks ok
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new wiring harness with bimetal
REFRIGERATOR GENERAL ELECTRIC GSHS5PGXAESS Unit has an internal restriction that is non repairable called AHS-Shannon-Auth for 250 is okd
WASHER BOSCH SHX56B06UC/14 "Replaced power switch, still did not fix the unit, called Bosch techline, found unit needs new main control no longer available. Talked with AHS about replacement options. "
WASHER MAYTAG MVWX655DW1 "Fourth time washer hub drive has stripped out. Customer states tub is now shaking violently. Recommend new year case, suspension rods and hub Drive kit; rqstng P&A on 1 W10528947PW"
WASHER WHIRLPOOL WTW8500DC0 Panel wasnt responding properly when pressing the start button and now the washer wont turn on at all recommend another control and control panel 4.5 yrs old in laundry room; rqstng P&A on 1 W10812418 (cntrl-elec) and 1 W11025585 (panel-cntl)
REFRIGERATOR GE PWE23KSKESS Unit making loud noise due to bad FF fan motor. Replaced motor assembly. Unit operating properly. Fan malfunction possible cause of irratic temperature ; ordrng 1 WR60X29099 (refrigerator fF FAN (TS))
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Unit making loud noise from fresh food evaporator fan due to icing up. Need to install new fan assembly with sensor. Unit needs to thawed prior to repair; ordrd 1 W11033168 (harns-wire)
RANGE GE PS950SF3SS Exhaust vent smoking. No recommendation for repair; ordrng 1 SADA29-00003G (FILTER)
DISHWASHER BOSCH SHEM63W55N/13 Unit not filling with water. Replaced water valve unit is now filling properly. Original water valve or super hot to touch was not functioning; ordrng 1 XXXX (WATER VALVE (TS DNR))
RANGE KITCHEN AID KODE500EBS04 "Customer states that the top oven is off by 45 degrees While testing the units upper shut off and the lower display temp did not display, just stayed at 350. Upper did stay at 350. Also did not display right. ; ordrng 1 1111 (UPPER BAKE ELEMENT. ) and 1 W11086152 (panl-cntrl BLACK STAINLESS) and 1 W11179310 (cntrl-elec)"
REFRIGERATOR GE GFE28GSKJSS Called Techline, there is no module upgrade but to install the new fan; ordrng 1 WR60X26866 (fan dc ff evap)
RANGE FRIGIDAIRE FGGH3047VFA "Unit not lighting. Install new bake igniter unit still not lighting. Checked igniter circuit unit checks OK found open high limit thermostat. Need to take fan out as well in case the unit overheated; used 1 5303935066 (IGNITOR) from stock, ordrd 1 318578506 (thermostat) and 1 5304514166 (FAN)"
REFRIGERATOR SAMSUNG RS261MDWP/XAA "Not the correct panel for the repair, the panel that was sent was the upper portion and tech requested lower panel in parts orderingSEE A4 for proper part ; saved tckt"
WASHER SAMSUNG WF206BNW/XAA Unit is 13 years old in laundry room. Customer stated that unit isnt draining out fully. Put unit into diagnostics to force drain pump on. Pump is getting voltage but not moving water. Inspected pump and found no blockages in pump and impeller moves when powered on. Checked drain hose and it is clogged. Cannot clear clog from hose. Unit needs drain hose. ; ordrng 1 DC97-07128D (DRAIN HOSE. )
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Def heater not completely def coil ordered new heater assy part wty; ordrng 1 DA96-00660GPW (DEF HEATER)
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Found fresh food evap section frosted over, stopping fan from circulating air. Freezer checks fine reading -3F. Gave estimate for repair of unit, customer ok. Will have customer unplug 24hrs prior to service call.; ordrng 1 DA97-12608A (EVAP COVER)"
REFRIGERATOR SAMSUNG RF23M8070SG/AA Unit needs repaired per ice maker bulletin ordered kit for it; ordrng 1 DA82-02638A (IMK KIT)
REFRIGERATOR BOSCH B21CL81SNS Ice maker leaking valve not closing properly; ordrng 1 11016398 (IMK) and 1 12013743 (WATER VALVE)
DRYER SPEED QUEEN ADE4BRGS175TW01 Unit is not healing properly on regular cycle installed new temperature control.
REFRIGERATOR FRIGIDAIRE FGHB2866PF6 Started repair of icemaker Pulled refrigerator out to notice a rust spot forming on the back of the unit. Also the interior liner has formed a frost line underneath the icemaker. Called Frigidaire to receive a file number for a non repairable issue.
DRYER LG DLGX5171W Installed new ignitor. Unit is operating properly
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Lower left-hand corner of freezer door is not sealing properly causing a lot of frost buildup in the freezer. It appears that the freezer door is tweaked causing the upper corner to touch cabinet before the lower corner. He did gasket up too loud to properly seal if the issue comes back after next couple days a new door will need to be ordered
OVEN MAYTAG CWG3100AAB Unit not heating due to bad igniter. Ignitor. Replaced ignitor. Unit operating properly.; used 1 5303935066 (IGNITOR) from stock
DISHWASHER KITCHEN AID KDTM404KPS0 Found float switch is stuck reconfigured switch unit is operating properly
WASHER GE GTW330ASK3WW No repair.
DISHWASHER - BUI GENERAL ELECTRIC GDT535PSM0SS Customer states unit is not drying. noticed that wire to the fuse was off. Reseated,cycle, test OK
REFRIGERATOR LG LFX25976ST/00 Will not dispense ice. Customer needs ice container they are going to purchase themselves.
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Installed new base and cover for the soap dispenser and new water valve . Cycled. Installed new soap dispenser as well
REFRIGERATOR SAMSUNG RF22K9581SG/AA Customer heard fan noise coming from the ice room. Thawed out little bit of ice. Cycled.
DISHWASHER FRIGIDAIRE FFCD2413US2A Customer states that the unit is not draining. Cycled the unit several times and found that the customer is having a plumbing issue. Did reroute the drain line. Tech took pictures to she the customer how the water is backing up.
RANGE - ELECTRIC GENERAL ELECTRIC JT3800SH7SS Customer states that the unit add 30 sec button was working for 7 months and did stop for a couple of weeks. Customer did try again has has been working. Time of call tech did put in several glasses of water and each time button worked fine.
REFRIGERATOR GE PFSS5RKZASS "Installed main control and ran unit to test. All functions work as they should. Compressor is running, evaporator fan is running, condenser fan is running, U/I operates as it should. Advised customer that temperature would be within normal range in 24 hours."
DISHWASHER WHIRLPOOL WDT970SAHV0 "Customer stated that dishes and unit has a sulfur odor. Not an odor of rotten food or old food. Inspected sump, no debris or build up. Ran unit in diagnostics to check for errors and functions. Unit shows F2E1 error but no description in any tech sheet. May be a stuck button error. No other errors. Unit ran through diagnostics test with no issue. No odor from machine at this time. Allowed unit to heat water to see if water creates the odor when heated. No abnormal smells. Ran hot water at sink to see if it had a sulfur smell. No odor from hot water. Unable to duplicate concern."
REFRIGERATOR GE GSS25JEPABB Upon arrival found unit leaking at line for water dispenser. Line has a pin hole leak. Removed line and trimmed past hole. Installed coupler and added 6 of 5/16 line. Ran dispenser to test. No more leaks all ok. ; used 1 PPM0408W (5/16X5/16 COUPLER) from stock
MICROWAVE FRIGIDAIRE FFMV1846VWA Upon arrival found unit wouldnt power up at all now and trips breaker as soon as it is plugged in. No shorts in power cord or shorts to ground. Outlet is properly grounded. Inspected door switches and found primary interlock shorted closed. Replaced switch and ran to test. Unit heats and operates as it should. All ok. ; used 1 5304509460 (MICRO SWITCH) from stock
WASHER FRIGIDAIRE n/a Unit is 15 years old in laundry room. Upon arrival customer stated that unit makes a thump in spin only. No signs of loose suspension or loose parts. Ran unit in spin to test. Noise is from spin basket. Flange at rear of basket has broken allowing tub to drag. Unit needs spin basket. Due to age and cost customer does not wish to repair. Please mail out invoice.
COOKTOP ROPER FEP310KW 5 "Removed and replaced t stat on oven also repaired right rear burner on cooktop, ran and checked out, unit checks ok"
DRYER WHIRLPOOL WED6400SW0 "Replaced pulley on unit, checks ok"