Donna - Clayton, OH
Timothy - Dayton, OH
Got timely and excellent service when dispatched through a home warranty call
Roger - Dayton, OH
Great and prompt service!
Craig - Enon, OH
Service was performed in about 12 hours of when I made the call! Couldn't be happier! Wait let me put the timer
Joseph - Dayton, OH
Dennis - Mason, OH
Steve did a great job Great to work with
Karen - Dayton, OH
Shawn was professional, didn't mind me looking over his shoulder and explained everything fully and totally understandable, love his work ethic.
Keri - Tipp City, OH
Great Service, parts took to long
Lou - Fairborn, OH
Gary - Clayton, OH
Shawn was extremely polite and knew exActly what needed fixed
George - Dayton, OH
Great service, reasonable. Certainly will call again when need repairs!
Paul - Dayton, OH
The service was great. Time of arrival came as stated. Service man very professional and took time to explain things.
Fred - Mason, OH
Steve was polite, friendly and very knowledgeable. Handled the issue and explained everything. I would consider him a great asset to Authorized Service.
Carolyn - Lebanon, OH
Professional, precise, timely excellent service. Highly recommend. The cost is very reasonable. The gentleman has been here for another appliance. A pleasure to see him again.
Cecelia - Liberty Township, OH
The technician met me at 6;20 am so I didn’t have to take off work. This was a very nice accommodation.
Professional, Thorough Services
Connie - New Lebanon, OH
This repairman has been here to repair my washer and now my dishwasher, both under Menards extended warranty. He is timely, very respectful, thorough...asks questions, gives tips on getting the most out of my machines. This is old fashion GREAT customer service!
He was great
Paul - Troy, OH
Michael - Sugarcreek Township, OH
Tim was very knowledgeable and represented his company in a professional manner. I would recommend Authorized Services to everyone.
Larry - New Carlisle, OH
He was timely and efficient. Couldn't ask for better service. Very nice person.
Rick - Dayton, OH
Raygan - Bellefontaine, OH
Everything is working great so far
Quick but thorough service
Amy - Urbana, OH
Excellent service. Quickly determined issue, had parts the same week and back out to get our oven/stove returning to function. Very reasonable pricing.
John - Franklin, OH
Coreen - Bradford, OH
Annette - Springfield, OH
Richard - Dayton, OH
Fast service to install belts on my washer.
knowledgeable, ontime, friendly, would use your service again
Chuck - Brookville, OH
not sure about having the labor charging, or it not being included in the primary service charge
Exceptional Customer Service
Sasha - Cable, OH
Steve Morris explained everything in detail, showed me what was causing the issue. Exceptional customer service. Open schedule, I called for service on washer, and they were out in a couple days.
Janet - Springboro, OH
Tim was very professional and fixed the problem.
Eric - Covington, OH
He did a great job
Dean - Greenville, OH
Done a great job
Heather - Piqua, OH
Great Service !!! Great job by Tim
Bill - Dayton, OH
We have been having an issue with our new Bosch range and Tim solved the issue by going step by step in a very deliberate, measured problem solving approach. He did such a great job we had him help us with an ice maker problem on our Samsung refrigerator. Would recommend Tim and Authorized Service for your needs.
Diana - Tipp City, OH
You are very lucky to have Steve Morris representing your company. He was extremely helpful and I cannot say enough good things about him. We are very grateful for his excellent service!
can't fix it
Richard - Dayton, OH
Tech determined the transmission was bad on our washing machine. I thought it was the tub bearing which is repairable.
Adrian - Lewisburg, OH
Young men professional skilled fast competent and courteous.
James - Dayton, OH
He Did Great 😊. And Thank You
Tim was wonderful, checked washer out thoroughly, was neat and pleasant.
Romond Susan - Dayton, OH
Very good experience
Replaced the ice maker
Lisa - Dayton, OH
The service tech did a great job. He was very fast. Answered all of my questions and left the kitchen clean.
Linda - Dayton, OH
Doug - Troy, OH
Steve, did a great job repairing our 3 month old microwave by keeping us informed on the plan and the timeline to get it done. Great job!
Chad - Woodstock, OH
quick and efficient srvice
William - Englewood, OH
Great Service. Arrived on time as per appointment
Leanora - Franklin, OH
Yvonne - Dayton, OH
Hello!! Me. Tim R. On time and very respectful 😊. Had the problem solved in a very short time. Thank you Authorized Service for sending a nice and responsible young man. Would recommend the company to all my friends.
Erica - Dayton, OH
Robert - Springboro, OH
Steve was awesome!!
Mark - Dayton, OH
Excellent healthcare provider. All hospitals could benefit if they adopted CC's patient centric approach. If you have a life threatening ailment I cannot imagine going anywhere else!
Tim did a great job!
Bob - Dayton, OH
Vicky - Xenia, OH
Our service tech was great!
Michael - Middletown, OH
Doug and friend were friendly and professional. Great job!
Cory - Monroe, OH
Joan - Dayton, OH
Arrived at the earliest time of the scheduled appointment which is always great. Found the issue right away, left to pick up part, returned shortly, installed and was done
Ricky - Piqua, OH
The gentleman was courteous. Worked quickly to repair the dryer. He was very friendly. He cleaned up the area. A very good experience.
Robert - Bellefontaine, OH
Jeffrey - Dayton, OH
Quick response refridgerator still isn't working.
Nice and Friendly, but slow service, lousy diagnosis
Larry - Fairborn, OH
initial diagnosis was incomplete and inaccurate which cause long delays in getting our oven repaired. Maybe it was because we had AHS warranty and they wanted to ensure repair business vs risk of AHS just replacing the oven. After almost 3 weeks, the cost to repair was more than the cost to replace. That could have all been avoided with a complete and thorough diagnosis/testing. I will say that the repairmen were very nice and courteous.
Britney - Dayton, OH
Tim did a great job explaining the problem and how it would be rectified.
Richard - Dayton, OH
He did a great job
Kimberly - New Madison, OH
Marie - Dayton, OH
Gloria - Greenville, OH
awesome customer service
Kristen - Tipp City, OH
My tech, Steve, was friendly and imformed/expert and overalll a great experience!
Walt - Dayton, OH
On time and done professionally!
Prompt, efficient service
Kimberly - Dayton, OH
The fan went out on my Samsung French door refrigerator. When the technician came back to install it he was completely finished within 30 minutes.👏🏾👏🏾 He also clean up the melted ice which I didn’t feel like it was his responsibility BUT very happy that he did. Thank you Authorized I HAVE MY FRIG BACK!!! YAY!!!
Owen - Dayton, OH
Rick - Coldwater, OH
Eleanor - Dayton, OH
Tim was outstanding! He called early to offer an earlier appointment time but I was not able to do that. He then showed up at the original scheduled time with everything he needed to fix our Samsung refrigerator ice maker. He had to replace the unit and was done in timely manner. I would recommend your service to others.
William - Dayton, OH
Tim - Brookville, OH
He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess
Scott - Troy, OH
Abigail - Englewood, OH
Linda - Urbana, OH
He was on time, polite, and knowledgeable. He took care of the issue very quickly!
Shawn Hutchison is the best
Robert - Dayton, OH
A great experience. Shawn was knowledgeable, neat appearance and explained the problem and what he did to fix it.
Tabatha - New Carlisle, OH
Authorized service was friendly and on time and knowledgeable. They worked quick and got my oven fixed before thanksgiving. Shawn was very nice and friendly and answered any questions I had.
Jennifer - Fairborn, OH
He did fantastic! Thank you so much!😊
Alexis - Troy, OH
Denny - Washington Township, OH
Kimberly - Franklin, OH
I have been using Authorized Service for many years. Steve (who services my area) is Awesome!! He is knowledgeable, fast, professional & very nice!! When I called for my dish washer I was hoping Steve still worked there. I was Very Happy when I was told he would be the one to come to my home!! I have recommended Authorized Service to my friends & family!!
Kurt - Arcanum, OH
Michele - Xenia, OH
Thank you, thank you, thank you! Without Brad’s diligence and know how, my family would be eating peanut butter and jelly sandwiches for Thanksgiving. My oven is working great! Brad was right on schedule each time he came and finished quickly. So thankful! PS - never buying another Sansung!
Kim - Dayton, OH
Perfect Service Call
Lynn - Troy, OH
You couldn’t ask for a better service call. Everything was perfect ! I can’t imagine calling any other service company ! Prompt, courteous, and fast 👌
Bob - New Lebanon, OH
Such a relief to have a Technician that, befittingly: represents the essence of his Trade.
Eric - Bellefontaine, OH
Great service and price Steve is very good
Clapp - Urbana, OH
Prompt and friendly service
Tom - Huntsville, OH
Great service, called ahead, and very professional..
Hurst - Mechanicsburg, OH
Margaret - Springfield, OH
Patricia - Fairborn, OH
helpful, friendly. Knows how to treat seniors.
Marilyn - Dayton, OH
Great, very professional, courteous, kept in touch so I knew when he would arrive....
Darrel - Arcanum, OH
Great and does good job
He was great
Bryan - Dayton, OH
Pauline - Dayton, OH
Very good if anything else happens I want him for service
Renee - Dayton, OH
Like a member of the family!!
Pedro - Washington Township, OH
Authorized Service has been so reliable, its like we gained another member of our family. Anytime we need something done, they’re on it. I have them on speed dial. Seriously, look no further.
Jen - Ludlow Falls, OH
Great Service, thorough inspection and explanation
Glad to have my oven back!!
Suzie - Beavercreek, OH
Worked me in before Thanksgiving which was great since I’m cooking dinner for 36 people. However, there was really not anything wrong except because that we had a power surge which knocked out our power for a few minutes, twice on a month. It seems that $198.+ was a little steep for a 5 minute job. I’m very grateful but next time how to reprogram my elements BEFORE I have you come out. But I’m sure that info isn’t given out! Kinda of crazy, right!!!
Sandra - Dayton, OH
Service tech that was sent out was Excellent. He repaired the problem quick and efficiently.
Great job as always!
George - Middletown, OH
Steve came in and quickly diagnosed our dryer problem, great job as always!
Barbara - Springboro, OH
Steve was very personable and knowledgeable. Great job Steve!
Job well done
Bob - Urbana, OH
Steve knew what the problem was and had it repaired in just a few mins. Well done.
My go to guys
Charles - Dayton, OH
Quick and great service
Brenda - Springboro, OH
Steve was excellent !
Lynne - Tipp City, OH
When Steve heard the noise the washing machine made he knew what was wrong. Additionally he voiced concern about another potential problem that would have been catastrophic. He checked on the worst problem first. When that was OK then he proceeded with replacing the noisy part.
Mark - Troy, OH
Called, on time and had great knowledge of his job!
Awesome service !
Nancy - Dayton, OH
I was very pleased by the thoroughness expertise of the technical fixing my refrigerator. He knew what it needed ordered the part and was able to come back in same week and fix it . He was professional helpful and knew some good tips . I would definetly call upo. Hi for any other issues .
Michael - Sugarcreek Township, OH
I was very pleased with the service provided. Tim was very knowledgeable and answered all questions. I would recommend Authorized Service.
Carla - Trotwood, OH
Very efficient in finding and repairing the dryer.
Kenneth - Dayton, OH
Steve was the best!!
Linda - West Chester Township, OH
Kevin - Dayton, OH
Shawn was great and knowledgeable, providing additional education on how to best maintain our dishwasher
Greg - West Alexandria, OH
Josh - West Carrollton, OH
He was very nice and efficient
Dawn - Springboro, OH
Donald - Arcanum, OH
Kevin was polite on time and did a great job troubleshooting the problem
Brett - Bellefontaine, OH
On time, reasonably priced. Had part needed on van to resolve issue with gas stove.
Quick and professional
Bill - Dayton, OH
He was great - on time and very professional. He quickly diagnosed the problem and gave us info on what to do if the problem persisted.
James - Piqua, OH
Steve was very good, he was very careful with our floor,cabinets, and counter as these are all new things. He did a great job and was very professional.
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
Candy/ - Tipp City, OH
Great service and quick!
Misty - Bradford, OH
Four Years of Great Service
Ronnie - Springboro, OH
With Steve’s help we were able to keep the Samsung refrigerator running for 4 years. Thanks for your great service. I Highly recommend Authorized Service and Steve in particular.
Tech needs more training
Mary Anne - Dayton, OH
He came in with wet feet & tracked water through the house He put a big gouge in the wall which we found AFTER he left, he never mentioned it Pulled the refrigerator out looked at it & stated “we don’t service this brand ( so why was he even there, you knew the brand before hand) Pushed it back & left
Response from Authorized Service:
Mary, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office as soon as possible so we can have further discussion. 937-252-3200 - Thank you! Robbin
Vincent - Dayton, OH
Tim was great thanks for sending such a professional 👍🏻
Dave - Franklin, OH
Was excellent and quick
George - Dayton, OH
Brad called before he came, confirmed the model number and brought the expected (correct) replacement part with him. Repaired and gone in approximately 45 minutes.
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Couldn't be more pleased!
Janet - New Carlisle, OH
This company was on the phone with me to set up a service appointment with them before I had even hung up the phone from speaking with a Lowes salesperson. I hate to say it, but I'm not used to that kind of "prompt" service and I was very, very impressed! The office staff were courteous and friendly, and they really cared about getting this repair taken care of for me as soon as possible, and again, wow! The serviceman was in contact with me right away as well, wanting to discuss my situation and then sharing with me how best to go about getting it fixed. A part was needing to be ordered, and I couldn't believe how fast the part came in. We had an appointment set up, but they were actually able to come out sooner, and they called to see if I would like for them to do that. Of course I was ecstatic, so details were discussed, planned and he arrived exactly when he told me he would. He was very pleasant, thorough, and efficient and knew exactly how to take care of my problem. I took a card because there's no doubt in my mind that I will be calling on them to help me again in the future. As far as rating the pricing, my repair was covered with my Protection Plan so that's why I can't rate the cost of the service, but I have no doubt it will get 5 stars as well. I was extremely pleased with the whole process from start to finish and if I could give them a hundred stars, I would. Excellent service in EVERY way!
Great service, very good service tech Steve
Greg - New Carlisle, OH
Your company blew my away that they could not only service my 25yr old washer and dryer , but had the correct factory parts as well . Your Tech Steve , was prompt, courteous , and punctual! He went above and beyond my expectations! Your company as well as Steve will be my first call in the future! Greg
Krista - Yellow Springs, OH
Wonderful service fixed the problem quickly and was even patient enough for me to sweep the floor before pushing back the range into place.
Fast, efficent service
Dana - Miamisburg, OH
Steve was a delight, experienced and quick with repairs.
Bob - Vandalia, OH
THE SERVICE WE RECEIVED WAS GREAT! 5 STAR. I THINK YOUR COMPANY IS GREAT, BUT YOUR FIELD SERVICE WAS THE VERY BEST. I DO THINK YOUR PRICE WAS VERY HIGH, BUT THAT IS IT.
Stephanie - Dayton, OH
He did good work and was kind throughout.
Ceceil - Greenville, OH
Bryan - Miamisburg, OH
Nelda - Gordon, OH
Courteous and Fast
David - Tipp City, OH
Steve arrived when he said he would and quickly handled the repair.
Steve gets the job done!
Doug - Miamisburg, OH
Knowledgeable, Friendly, Prompt, Courteous. Gets the job done... with a smile. Actually think he enjoys his job! No one like him. Hands down, “old school” kind of guy. Don’t lose him!
He was very helpful
Randy - Enon, OH
Michael - Dayton, OH
Super fast on time and he did a fine job!
Siva - West Chester Township, OH
Ciela - Dayton, OH
Very good. He arrived on time, got down to business, and got the dishwasher running.
Wheeler - Greenville, OH
Did very good service
Dan - Casstown, OH
Was prompt, polite and did a good job fixing the problem. We would recommend him.
Andrew - Troy, OH
He did a great job!
Great service and very professional
Howard - Dayton, OH
Great company have work this company for years
Tim did a great job.
Earl - Dayton, OH
Tim did a great job.
Awesome job! Great guy.
Bob - Mechanicsburg, OH
Tom - Englewood, OH
Very knowledgeable and professional
Excellent refrigerator repair
Katharine - Bradford, OH
Jamie - Bellbrook, OH
Shawn found the problem, which was by no means obvious. Better yet, he found a solution, which required a great deal of patience and determination.
Angie - Lebanon, OH
Steve is always on time, very friendly and professional! Wants you to be happy and satisfied!! Definitely use them again
James - Carlisle, OH
Tech was on time and very professional
Shelley - Springfield, OH
Wagner - Dayton, OH
John - Arcanum, OH
Tresia - Dayton, OH
The Tech was very professional as well as knowledgeable in repairing my refrigerator.
Knows what he is doing
Robert - Springboro, OH
Carol - Lakeview, OH
Very good service.
Joe - Greenville, OH
He was great very informative. Thank you.
Robin - Beavercreek, OH
Excellent experience. They were able to get us scheduled quickly, Kevin was prompt, professional and courteous.
Jack - Lewisburg, OH
Willie - Dayton, OH
Jstar - Dayton, OH
Tim is awesome
Darlene - Englewood, OH
Kimberly - Greenville, OH
Great, prompt service.
Ashley - Dayton, OH
Timely and great service
Nelda - Gordon, OH
Kevin knew exactly what needed to be done when I told him the problem!
Emily - Dayton, OH
He was really cute but very professional. I wanted to ask for his number but he was so professional I couldn’t. Fixed my stuff and looked good doing it.
Cindy - Dayton, OH
Shiela - Dayton, OH
Dave - New Carlisle, OH
Oh he was great
Ed - Springboro, OH
Diane - Dayton, OH
Althia - Dayton, OH
Great service people
Kate - Dayton, OH
Service worker Shane’s “hutch” was excellent. Explained the problem in simple terms. Gave me options and good info. Professional.
Very knowledgeable and courteous!
Brian - Bellefontaine, OH
Steve arrived at the scheduled time, his shirt was tucked in and his overall appearance was professional. After describing the issues we were having he aptly resolved them. This company should be very proud having someone like him representing them!!
Linda - Centerville, OH
Kevin was awesome- very professional and courteous.
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Quick and efficient service
Carrie - Franklin, OH
Technician was skilled, knowledgeable, efficient. Had to order part, which came in quickly and repair completed. Very satisfied.
Traditions - Beavercreek, OH
Bernard - Washington Township, OH
Nice Professional Service
David - Belle Center, OH
Replaced Ice Maker
Norman - Dayton, OH
Excellent service. Arrived with the required part so there was no need for return visit.
Sandra - Miamisburg, OH
Anita - Fairborn, OH
Professional and knowledgeable
Kay - Dayton, OH
Tim - Fairborn, OH
Great service 👍
Greg - Dayton, OH
Kevin was great a fast worker and a very nice guy. I tried to get my refrigerator fixed through Carmichael's appliances only because that was the people that the warranty department gave me.They were terrible and lied about everything that happened during the time they were here. I'm so glad that I found Kevin and Authorized Service. It only took two days for them to get the part and fix my ice problem. Thanks Kevin I'll be calling you guys if I have any problems again.
Expert advice, friendly service
Holly - Xenia, OH
Range door handle
Bob - New Lebanon, OH
Doesn’t show up on time
Susan - Moraine, OH
I was called twice before 8 am and the technician did not show up til 2 hours later. Phone calls were unnecessary and intrusive.
Response from Authorized Service:
Susan, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Great Customer Service
Vicky - Greenville, OH
Kevin was great at answering my questions as well as quick at scheduling my repair appointment. Great personality for the job!
Ice maker , thawing out !
Joan - Dayton, OH
They were professional and time management was appropriate! Disappointed that everything gets replaced now days instead fixing issue the whole ice maker was taken out , but maybe it was something that was inside and could not be fixed!
Brenda - Centerville, OH
Professional, Knowledgeable, and Efficient
Janet - Springboro, OH
Top notch service!
Tammy - Springboro, OH
Steve always does a great job! He's fast, efficient, kind and courteous!! Very happy with Authorized Service!
Bonita - Urbana, OH
Great he sounded very knowledgeable and help me a lot fixing my refrigerator and pointed out a few things that I need to watch out for. Very comfortable to be around. And I love his smile.
Sam - Versailles, OH
DRYER WHIRLPOOL WED8800YC1 Unit is 8 years old in laundry room. Upon arrival customer stated that unit got hot they shut it down and it wouldnt restart since. Inspected unit and found blower housing thermal fuse shorted open. Also found thermistor shorted open. Unit needs thermal fuse and thermistor. ; ordrng 1 8577274 (Thermistor) and 1 3390719 (Thermal fuse)
DRYER - ELECTRIC SAMSUNG DV48J7700EW/A2 "Upon arrival customer stated that unit will power up but wont start. Inspected unit and found belt broken from locked up idler. Replaced both from stock and ran to test. All ok. Unit tumbles and heats as it should. ; used 1 DC93-00634A (IDLER PULLEY), and 1 6602-001655 (BELT) from stock, states that autho needed"
DISHWASHER FRIGIDAIRE FFCD2418US2A Inspected unit and found the threads to the water valve stripped. Provided estimate to point of contact and they provided me with another number to reach out to. Estimate approved. Installed water valve and advised them the waterline was not connected to the unit due to the fact we do not install waterlines. All checks OK. Contact info provided for their office to pay invoice but no one answered. Left voicemail. ; O-emld tckt
MICROWAVE GE JVM1331WW05 "Inspected the unit and found the door handle had broke off, made adjustments to allow the door to open and close properly. The unit is 23 years old and located in the kitchen. The damage is not normal wear and tear. ; rqstng P&A on 1 WB55X0992(NLA) (Door)"
WASHER MAYTAG MVWC565FW0 Inspected the unit and found the unit not shifting out of spin. Ordering parts; ordrng 1 W10528947 (Hub drive) and 1 W11385424 (Retainer) and 1 W10913953 (Shifter)
WASHER WHIRLPOOL WTW5000DW2 "Customer claims unit not spinning out clothes. Found inner basket loose and transmission shaft just spinning inside. Unit has a stripped out drive hub, was able to get agitator plate off however upon removing phillips screws from hub one of these is stripped. Ordering inner basket and hub and one screw.; ordrng 1 W10528947 (Drive hub) and 1 W10752719 (Inner basket) and 1 WP8533953 (Screw)"
WASHER WHIRLPOOL WTW4950HW1 "Upon arrival customer said unit filled up with water then just stopped, then nothing in control working any more. Unplugged unit, checked for proper wiring and voltage good coming into the board. Green diagnostic led is missing, removed J12 connector to shifter, checked for 12Vdc getting 11.35Vdc across pins 1-4. Checked all connections to board and harness. Ordering new control and shifter, if there is a short in harness not sure thats available. ; ordrng 1 W10913953 (Shifter) and 1 W11256105 (Main control)"
REFRIGERATOR MAYTAG MF12569VEB2 Installed new ice maker and found fill tube frozen needs replaced ; ordrng 1 W11415785 (Fill tube)
REFRIGERATOR MAYTAG MFW2055FRZ00 Cont brd not going into defrost okd per Nick ; ordrng 1 W11035836 (Cont brd)
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 Unit isnt getting water to the ice maker; ordrng 1 242253002 (Water valve) and 1 241920106 (Fill tube)
MICROWAVE GE JVM7195RF1SS "Found control has closed relay again, ordered main PCB, switches, and latch body. ; rqstng P&A on 1 WB56X20629(PW) (Main PCB) and 2 WB24X829 (Switch)s and 1 WB24X10075 (Switch) and 1 WB06X10676 (Latch body), states that autho needed"
DISHWASHER FRIGIDAIRE FGHD2465NB1A "Found drain pump not turning with proper voltage applied, ordered drain pump.; ordrng 1 A00126401(DN) (Drain pump)"
RANGE WHIRLPOOL WFE515S0JW0 "Found broil element not turning off properly, ordered new control. Located in the kitchen, manufactured 10/2019.; rqstng P&A on 1 W11317860 (Control), states that autho needed"
RANGE GENERAL ELECTRIC NO AVAILABLE 12/31/2 no repair.
RANGE FRIGIDAIRE FEF45QWFWE Fixed burner issues causing short. Checks ok
WASHER GE GTW485ASJ5WS Couldnt get unit to act up at all.
DISHWASHER BOSCH SHV863WD3N/13 Cleared out drain pump area. Unit drained in function properly. If you know acts up again it will need a new drain pump in a control board.
COOKTOP LG LCE3010SB/01 Needs new front right burner. Due to short in inner burner. Customer calling LG to see if theyll cover.
DRYER SAMSUNG DV52J8700EP/A2 Replaced parts listed checks ok
DRYER LG DLEX7800WE Replaced parts listed checks ok
RANGE KITCHEN AID KDRP467KSS08 Need control and part is on back order. No repair
WASHER MAYTAG MVWX655DW1 Replaced transmission due to error for over load and not draining.
REFRIGERATOR FRIGIDAIRE LFHB2751TF7 Found loose connection inside of icemaker air handler assembly on defrost thermostat not allowing unit to defrost. Secured connections unit operating OK
REFRIGERATOR FRIGIDAIRE LGUB2642LF9 Customer has a huge ice formation on the rear of fridge which is rusting through cabinet and freezing water lines to icemaker. Unit is non repairable. Calling customer service after the holiday to create file number
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Checked all waterlines. Customer has defective water filter recommend replacement
DRYER MAYTAG MEDB755DW2 Found clogged dryer vent causing unit not to dry properly
REFRIGERATOR FRIGIDAIRE FFTR1814TWG Found evaporator fan blade in contact with the fan shroud causing unit not blow cold air
REFRIGERATOR FRIGIDAIRE LFSS2612TE2 "Cannot find any water leaks from any water line within the refrigerator or customers water source. Only signs of moisture is near the compressor. Upon unit starting to cool, noticed the suction line frosting over. A few minutes later all the frost disappeared. Nothing major to be concerned about. Customer hasnt noticed any water leaking from the unit since the water source was shut off. Several days after turning water source back on noticed water dripping. Customer has extremely low water pressure. Advise them to correct their water pressure and observe the unit after water is turned back on. If there are any further issues to contact support. No leaks found at this time"
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 09 Unit is loud. Removed the evap cover in the refrigerator section. Thawed out ice build up an moved the temp sensor. Seal up the ice room as well.
DRYER WHIRLPOOL GEQ9800PB1 Unit is 16 years old in basement. Customer stated that unit will not start. Inspected unit and found door not fully closing keeping door switch open. Found wooden bead stuck between door and hinge causing door to flex. Pulled bead and squares door. Unit starts and heats as it should. It cycles between 130-170 on high temp in times dry. Auto settings work as well. All ok.
WASHER KENMORE 110.450894 Installed new valve and ran to test. All ok no more leaky valve.
REFRIGERATOR MAYTAG MRT118FFFH01 Upon arrival customer stated that unit is getting too cold in the fresh food section and is freezing everything. Checked temp in fresh food section with thermometer. Temp at 0. Unit is running constantly and not shutting down. Temp sensors are good. Control is shorted causing unit to run constantly. Customer to think on repair.
RANGE SAMSUNG NE59J7630SS/AA Installed all provided parts. No more flashing lights on screen. All ok.
OVEN BOSCH HBL5760UC "Removed and replaced bake element on unit, ran and checked out, unit checks ok"
DISHWASHER BOSCH SHEM3AY55N/24 "Inspected unit and found the wires at the terminal connection not properly secured resecured connection and ran a test cycle. The unit filled with water, washed, and drained without any issues. All checks ok."
COOKTOP GE PP9830SJ1SS Installed fan switch and ran a test cycle. All checks ok.
COOKTOP KITCHEN AID KECC567RSS04 Inspected the unit and found the infinity switch (triple burner)for the front left burner making a loud buzzing sound and not working. Part is on back order and no parts currently with manufacture. Provided customer with an estimate for repair and advise them that there may be a lengthy wait for the part to come in if the part is not discontinued in the future. The unit is 10-11 years old.
DISHWASHER KITCHENAID KUDS03FSSS2 Inspected the unit and found the clean light flashing. Found the door latch with a large amount of corrosion builtup on it and the control board not responding the a cycle selection nor would it enter diagnostics. Estimate provided for the door latch and control board. Customer will contact us if they want the repair done.
DISHWASHER LG LDT5665ST "Installed the control and ran a short test cycle. The unit filled, washed, and drained without any issues. I advised the customer to run a few loads through it and give us a call if any other issues arise."
DRYER LG DLEX2501V Inspected the unit and found the pulley wheel locked up and broke. Installed new pulley. Ran a test cycle and all checks ok.
WASHER MAYTAG LA490 Inspected the unit and found the motor failed and belt warn. Parts NLA.
WASHER GE GTW465ASN1WW "Exchanged out transmission, tested for leaks, tested with customers load of laundry. Unit checks ok."
DISHWASHER LG LDT7797ST "Changed out door switch mechanism, tested unit checks ok. Also customer still issue with oven not igniting took a quick look will save up,estimate on other work order."
REFRIGERATOR KENMORE 106.545364 Wiring in cabinet is shorting out causing the unit to intermittently cool call AHS-Courtney-Autho#134CDWL
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Adjusted and insulated the fill tube to prevent leaking; used 1 241796405 (Fill tube) from stock
REFRIGERATOR WHIRLPOOL GI5SVAXVL00 Installed relay on compressor and started running and cooling down about 10-15 when I left instructed cust it would take 24-48 hrs to get down to temps
RANGE WHIRLPOOL GY397LXUB02 "Found bake cycling 20 degrees above temperature setting, calibrated the control 20 degrees down, unit checks ok."
DISHWASHER GE GDT665SSN0SS "Found unit working properly, customer has copper drain line connected to drain tube from dishwasher, the unit is draining, but is draining slowly due to length and size of added drain line. Informed customer to clean and adjust the drain line. Unit checks ok."
WASHER SAMSUNG ELECTRON WV55M9600AV/A5 "Found button stuck on lower washer user interface, put button back in proper position, unit checks ok. Found fabric softener dispenser had build up in it, not allowing water to dispense properly. Informed customer to clean the dispenser and water down the fabric softener. Unit checks ok."
WASHER MAYTAG MVWB765FW2 Checks unit over found that the unit isnt running through cycle and very loud. Needs control and display due to the f6 e2 error and gear case due to bearing noise. ; rqstng P&A on 1 W11135393 (Display) and 1 W11195970 (Control) and 1 W11455453 (Gearcase)
RANGE GE JBP66W0H2WW Bake element is burnt ; ordrng 1 WB44T10011 (Element)
RANGE GE JB645DK4WW "Found door lock stuck on, released door lock and adjusted lock, unit checks ok. Need to call and give estimate, could not get them to answer the phone."
MICROWAVE WHIRLPOOL WMH76719CZ2 Unit will not start all the time. ; ordrng 1 W11192678 (Interlock with switches) and 1 W11192679 (Switch with interlock)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer called in and stated that she is having another issue with the unit. The lights are flashing and sound like an ultrasound machine. Customer did have a video . ; rqstng P&A on 1 W11224256 (Main board) and 1 1111 (Power supply board), states that autho needed"
DRYER SPEED QUEEN ADEE9RGS175TW01 Unit will not start up. Shows the door is open. Check the switch ; ordrng 1 1111 (Main board/ display) and 1 2222 (Relay board on bottom left)
WASHER SAMSUNG WF350ANR/XAA 07 ;customer is getting a LE error code. Found the drain pump is out. ; ordrd 1 Dc31-00054d (Drain pump)
REFRIGERATOR FRIGIDAIRE LGHB2869TF4 Lower ice maker is spilling water out. ; ordrng 1 5303918602 (Fill tube) and 1 241798233 (Ice maker)
REFRIGERATOR MAGIC CHEF MCWBC77DZC Unit not cooling. Tap into the system and did not unit was empty. ; rqstng P&A on 1 1111 (Compressor with electricals) and 1 2222 (Filter dryer) and 1 3333 (Condenser) and 1 4444 (Evap)
WASHER SAMSUNG WA52J8060AW/A2 "Unit bangs around. Found the inner tub was loose. Removed the wash plate and tried to tighten up the tub bolt. Found the spin basket broke apart.The bolt just kept spinning around. New transmission and inner tub ; rqstng P&A on 1 DC90-17667A (Outer tub) and 1 DC97-18601A (Spin basket) and 1 DC60-50003A (Nut), ordrng 1 DC90-15327A (Motor assy.)"
WASHER WHIRLPOOL WTW4950XW3 "Customer stated that unit wont finish out cycles and operates erratically. Ran diagnostic to check for errors. Basket speed error and unable to reach rpm error. Ran to test. Unit will spin up to speed and tach is registering. Unit needs main control and motor. ; rqstng P&A on 1 W10480261 (Main control) and 1 W10832724 (Motor), states that autho needed"
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA "Upon arrival found ice maker frozen over. Customer solved slow water issue with new filter. Thawed ice maker and inspected. Found defrost tube shorted open and clogged. Unit has not had ice maker services bulletin performed. Unit needs ice maker, clips, and drain tube. ; ordrng 1 DA97-15217D (Ice maker) and 1 DA97-19898A (Drain tube) and 1 DA82-02367A (Clip)"
COOKTOP LG LCE3010SB/03 Upon arrival customer stated that unit produces a burning odor when in use. Burnt plastic/electric smell. Removed unit from counter to inspect for loose wires. None found. Main PCB has a heavy overheat odor to it. No loose connections at terminal block or wall junction. Ran unit to test. Cooling fan is not coming on. Board is overheating causing odor. Unit needs board and cooling fan. ; ordrng 1 1111coolingfan (Cooling fan) and 1 1111mainpcb (Main pcb)
DISHWASHER MIDEA MDT24H3AST "Upon arrival found that unit needs a new door latch, obtained part number from encompass ; ordrng 1 17476000000048 (Door latch)"
RANGE AMANA AER5845QAN "Upon arrival,found that oven will not heat properly due to bad bake element ; ordrng 1 W10276482 (Element)"
MICROWAVE WHIRLPOOL WMH53520CS-7 "Upon arrival found that unit has a defective socket, has 120v but bulb will night light up; ordrng 1 Socket light bottom"
WASHER LG WT5170HV "Found water leaking from bleach disp on unit, needs replaced ; ordrng 1 ACZ72910401 (Bleach disp)"
OVEN THERMADORE n/a Inspected unit and found part had previously been removed and was nowhere to be located on the unit. Made adjustments to the door and racks to allow it to close properly. Took several pictures of where the tag shouldve been located at. Ran a test cycle on the unit and the unit did not heat to the proper temp and the display board did not work. ; rqstng P&A on 1 111111 (Display panel with display board) and 1 222222 (Temp sensor)
REFRIGERATOR FRIGIDAIRE FFTR1814TW Inspected the unit and found no leaks in the sealed system. Removed the evap cover and found a partial frost pattern on the evaporator. Called Frigidaire techline. ; saved tckt
DISHWASHER GE GDF570SGJCC "Upon arrival unit DOA... customer claims unit quit working after noticed coming home and the power to home had been off. I flipped breaker off, checked household wiring connections good. Powered breaker back on, checked for proper voltage coming to wiring ok, checked wiring connections. No display from user interface but getting power to it. Ordering door switch, ui and main control.; rqstng P&A on 1 WD21X10490 (Door latch) and 1 WD21X24901 (Main control) and 1 WD21X23703 (User interface)"
WASHER GE GTW460ASJ4WW Will create estimate
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Gasket not sealing properly and needs repaired per ice maker bulletin; ordrng 1 DA97-12522S (Gasket) and 1 Da81-05595a (Rtv) and 1 DA82-02673a (Ice kit) and 1 DA97-14474c (Container)
RANGE FRIGIDAIRE FES366ECB "Needs, control, door lock, bake element, left front burner switch.; rqstng P&A on 1 316418530 (Control) and 1 903136-9020 (Burner switch) and 2 316223027 (Knob)s and 1 318261230 (Latch motor) and 1 318255401 (Bake element)"
DBL WALL OVEN ELECTROLUX n/a "Found relay board not sending voltage to lower oven elements, ordered relay board.; ordrng 1 316443919 (Relay board)"
WASHER GE GTW330ASK0WW "Found lid lock will not engage, ordered lid lock.; ordrng 1 WH08X31577 (Lid lock)"
DISHWASHER BOSCH SHS843AF5N/01 Checked unit over found that the unit had a small crease in the bottom left-hand corner of the front door panel. Customer went to Lowes when he first purchased it and talked with them about the damage and they informed him that they could not get him a replacement unit until October but he was OK to use it for now until his replacement unit came in. Because the unit is outside of the 30 day cosmetic warranty Bosch will not cover this repair.
DRYER MAYTAG MDE9606AYW Replaced parts listed checks ok
RANGE FRIGIDAIRE PLCS389DCB Replaced shorted bake element and tested the rest of the unit functioning well.
DRYER ELECTROLUX EIMED60LT3 Replaced shorted heater and leaking water valve. Did not reconnect water valve. Instructed customer to watch when they reattached to make sure no leaks.
RANGE MAYTAG MER6775BAN17 Recalibrated and reprogrammed upper and lower oven. Checks ok
DBL WALL OVEN BOSCH n/a Needs upper and lower cooling fans due to error code of e218. No repair.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Unit is not making ice.. found the fill tube was frozen up and unit still not getting water out of the dispenser . Removed the water filter and water did come out as it should. Customer did have a bad water filter. Did notice that the unit was leaking when we where getting water and found that the one of the lines was not connected all the way causing the unit to leak on the floor. Did point out to the customer the water and water damage. Customer states that the other company replaced both water valves. Removed the valves and push in the water line and cycled several times and unit did not leak. Cycled ice maker and unit did fill up. Water damage was done by other company.
DRYER WHIRLPOOL WED4815EW1 Checked unit over tested heater and all thermostats in the all tested good. Remove blower housing and found lint buildup inside the blower housing. Cleared out blower housing tested unit. Found that the unit was not venting properly and had very very poor airflow coming out in the back where the vents exited the house. Instructed customer to clean vents.
DISHWASHER KITCHEN AID KDHE404DSS0 Cleared out food in garbage disposal and unit drain partial. Customer needs drain line cleared out they dont have plumbing coverage.
REFRIGERATOR GE PFE28KSKBSS Installed new tower assy and evap cover due to another servicer cracking the parts.
RANGE KITCHEN AID KSEG950ESS Adjusted oven temps and reprogrammed tested checks ok.
DRYER SAMSUNG DVE45N5300F/A3 Replaced control. Checks ok
DRYER KENMORE 110.248723 Adjusted door springs and cleared vent. Customer needs to have the apartment complex clean out her venting. Did instruct customer of this
WASHER LG WT1501CW Leveled washer and reprogrammed unit and tested. Unit ran through cycle with no issues. Could not duplicate leak.
WASHER SAMSUNG WA40J3000AW/AA "Upon arrival customer stated that unit still over fills. Ran unit to test in quick wash cycle. Unit was set to medium load but overfilled for that load size. Inspected pressure switch and hose. No holes or signs of damage. Replaced pressure switch and ran to test. Unit filled to proper level on small, drained and ran again on large to test. Unit filled to proper level and advanced on into cycle with no issues. Unit is functioning as it should."
WASHER SAMSUNG WF328AAR/XAA02 Replaced drain pump; used 1 DC31-00054A (Pump) from stock
WASHER MAYTAG MVWC565FW1 Washer not spinning due to faulty hub drive. Replaced hub unit is operating properly. Customer had drain hose and water lines disconnected from the unit I had to install the original drain hose and water lines to test the unit. No signs of water leaks at this time unit checks OK and customer signed off on waiver that we are not responsible for any water damages; used 1 W10528947 (Hub) from stock
WASHER GE gtw460ASJ6WW "Removed and replaced board on unit, programmed and tested unit, checks ok"
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA 23E error. Unit not cooling. Fridge shut down to to faulty condenser fan. Replaced fan unit operating ok; used 1 DA97-15765a (Fan assembly) from stock
DRYER GE DBXR453ET3WW Rear bearing making noise. Need bearing kit.
COOKTOP - ELECTR GE PHP9036DJ2BB Installed new top. Cycled
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed parts and ran a test cycle. All checks passed.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Customer concerned about ice freezing together in the ice bin. Inspected the unit and found normal size ice cubes in the ice bin with several cubes still frozen together from being in the ice mold. Dumped the ice bin out and found no signs of ice melting and refreezing together. took photos of previous issues that had been resolved and still resolved. Unit functioning properly.
REFRIGERATOR/TOP GENERAL ELECTRIC CFE28TP3MDD1 Installed new icemaker cycled
DISHWASHER BOSCH SHSM63W55N/13 "Unit was leaking, customer thing coming from under the unit. Ran unit and did pull the unit out and did see some signs of dry soap. After running for several minutes found to be a suds issues. "
MICROWAVE LG LMV1813ST/01 Installed microwave door and ran a test cycle. All checks ok.
RANGE BOSCH HEI8054U/01 Installed new element and ran to test. All ok. Unit heats as it should.
DISHWASHER GENERAL ELECTRIC GDT665SSN2SS "Installed door and handle, all checks ok."
DRYER MAYTAG MEDB835DW3 Installed all provided parts and ran to test. All ok. No errors and unit enters diagnostic fine.
DRYER ELECTROLUX EIMED60JIW1 Upon arrival customer stated that unit shows E64 error. Has cleared vent but this did not help. Removed front to inspect and found heater shorted open causing error. Replaced heater and ran to test. Unit is heating as it should and no more error. ; used 1 134792700 (ELEMENT) from stock
DRYER SAMSUNG DV40J3000EW/A2 Upon arrival customer stated that unit will tumble but no heat. Removed front to inspect and found heater shorted open. Replaced heater and ran to test. All ok. ; used 1 DE486A (Element) from stock
DISHWASHER WHIRLPOOL WDT730PAHV0 Installed all provided parts. Rack adjusts as it should.
RANGE GE JBP26C0B1CC "Removed and replaced bake element in unit, ran and checked out, unit checks ok"
WASHER MAYTAG MVWB865GW0 "Upon arrival removed stuck clothes from under the agitator of unit, ran and checked out, unit checks ok"
REFRIGERATOR WHIRLPOOL ASI2175GRS00 Installed new icemaker old one was leaking and thats OK
DISHWASHER WHIRLPOOL WDF520PADM3 Installed heater and made adjustments to the racks. Ran a test cycle and observed no leaks or issues with the unit. All checks passed.
FREEZER FRIGIDAIRE LFFH17F3QWA Sealed system issue not economical to repair customer to pay service call
WASHER WHIRLPOOL WFW85HEFC1 "Inspected the unit and found an error code for drain pump clogged or failed. Removed the back panel and checked the drain filter. It was packed full of hair accessories, hair, paper, and gunk. Photo taken of items in the drain filter and I advised the customer to clean out the filter every 3-6 months or it will cause the drain pump to fail. Ran a test cycle and the unit filled with water and drained without any issues. All checks ok."
RANGE GE JT5000SF3SS "Needs cooling fan and control; rqstng P&A on 1 WB26X23477 (Cooling fan) and 1 WB27X21632 (Control), states that autho needed"
MICROWAVE LG LMV2031BD Microwave is not heating. All switches and fuses check OK recommend new control with mag tube and transformer; ordrng 1 Magnetron and 1 Transformer and 1 Control and 1 Noise filter
REFRIGERATOR FRIGIDAIRE FGHB2868TF2 "Found the end of fill tube frozen again... had to remove, and clear, added tape to help insulate. Unit is clear and tested ok."
RANGE FRIGIDAIRE n/a Unit not heating do to range cord terminal burnt off and damaged terminal block. Need to order terminal box. Customer is aware and agrees to the possibility of making the wiring repair and there is unseen damage to the computer board which she would be responsible still for the repair of the wiring and any extra parts if you want to proceed with replacement of the board on top of the completed wire repair ; ordrd 1 5304409888 (Terminal block)
WASHER SPEED QUEEN AWN412SP111TW01 "Customer issue claims leaking toward final spin on right hand side of washer. Put unit into warm, extra large load. Had it fill, agitate etc. then proceeded to drain and spin. Found that when draining the standpipe drain was backflowing, not allowing water to drain quickly enough from the unit fast enough therefore leaking onto the floor. Took video, told customer she will have to call a plumber to clear the drain."
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Lower icemaker bail arm broke off and upper Icemaker freezing over. Need service kit; rqstng P&A on 1 DA82-02705A (Imk SVC kit) and 1 DA97-07603B (Lower icemaker), states that autho needed"
REFRIG/SIDE-BY-S FRIGIDAIRE FRS26ZRGW7 "Changed overload and relay. Unit compressor and fans came on and is cooling. Checks ok, told customer to monitor fo 24hrs. Payment was in full on service call"
WASHER GE GTW750CSL1WS Gear case bearings are bad causing the unit to be excessively noisy while spinning need to replace transmission with new washer and hub nut; rqstng P&A on 1 WH38X27333 (Transmission) and 1 WH02X10363 (Nut) and 1 WH01X26190 (Washer)
DISHWASHER FRIGIDAIRE FGID2479SF7A ; ordrng 1 A18195201 (Console)
REFRIGERATOR AMANA TZ19RE "Found fill hopper and fill tube completely frozen over. Had to use steamer to defrost. Then cleaned and proceeded to short terminals T and H for unit to cycle and fill. All clear and water is in the tray. No leaks, unit checks ok."
RANGE SAMSUNG NX58F5500SS/AA Bake is not lighting. No power to ignitor.. e 27 error code. Open oven sensor. De92-02588g. Dg32-00002b; ordrd 1 De92-02588g (Board) and 1 Dg32-00002b (Sensor)
REFRIGERATOR FRIGIDAIRE FFSS2614QS0 Icemaker is making a knocking sound replace icemaker and checks ok; used 1 241798224 (Icemaker) from stock
DISHWASHER BOSCH SHX68T55UC/07 Water tap error code. Water is barley coming in. Filter check ok. 628334; ordrng 1 628334 (Water valve)
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Unit still not making ice. ; ordrng 1 W11333076 (Board)
REFRIGERATOR SAMSUNG RF27T5201SR/AA Air in lines causing unit to drip ran 4 large glasses of water no dripping called Samsung Victor for ticket #4156785479
DISHWASHER WHIRLPOOL WDF310PAAS4 Unit will not start. The start button just flashes. Unit is about 6 years old in basement. ; ordrng 1 W10804120 (Board) and 1 W10274880 (Switch) and 1 W10274884 (Latch)
REFRIGERATOR LG LDCS24223S/00 Ice maker not advancing properly needs replaced
RANGE WHIRLPOOL WOS51EC0HS "Upon arrival found that unit is in need of a new appliance manager board, upon checking at Dap part is on factory back order with no release date ; ordrng 1 W11261167 (Appliance manager)"
DRYER WHIRLPOOL WED7300XW0 Unit needs a new idler pulley and new belt ; ordrd 1 W10547292 (Pulley) and 1 8547157 (Belt)
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Inspected the unit and found a small leak in the icemaker. Cleared out ice and advised the customer it would be beneficial to completely defrost the freezer section to make sure all ice blockage is cleared. Ordering part. ; ordrng 1 5303918344 (Icemaker)
REFRIGERATOR MAYTAG MFI2569VEM4 Control brds are shorted out not communicating Tara declined est
FREEZER FRIGIDAIRE LFFH17F3QWA Sealed system issue not economical to repair customer to pay service call
DISHWASHER WHIRLPOOL WDT970SAHW0 Inspected the unit and found it filling with water and draining properly. The wash motor received voltage from the board but not activating. Attempted to enter diagnostic but the control board would not respond. Ordering parts.; rqstng P&A on 1 W11305296 (Control board) and 1 W11087376 (Motor and sump assembly)
WASHER WHIRLPOOL GHW9150pw1 "Customer claims unit did finish cycle and had spun out and drained but had an F14 error code which just means communication error, could be cause by power surge, or problem with control, wiring etc. unit is rather old, is currently out in green house to wash items. Mice etc have seen evidence under machine. Put unit into,diagnostics all tests completed without issue. Customer had broke off door handle when had the error code door would not unlock. Has to power off then on at the breaker. Customer paid cash for new door handle, will order and drop off, not installing.; ordrng 1 8181846 (Door handle)"
DRYER SPEED QUEEN ADEE9BSS173TN01 "Customer claims had ran cycle on normal,auto function and clothes were too hot to handle when removing and customer used his infrared gun and measured really high temp... however they are away for the moment. Cycled unit on auto watched heating element cycle on and off, shot infrared to heating element from lower panel,removal read anywhere from 105F off to around 200F when on. Not sure have seen lower controls heater relays stick. Ordering new lower control and will replace alongside new element and tstat and hi limit. Also checked venting to outside is good. Will recommend customer get a metal downward slope design see if that makes a difference.; ordrng 1 D513797p (Lower output control)"
DISHWASHER SAMSUNG DW80F600UTS/AA "Found tub seal out of place causing leak, put seal in proper position, unit checks ok."
REFRIGERATOR SAMSUNG RF31FMESBSR/AA "Found icemaker not cycling properly, installed new icemaker, unit checks ok.; used 1 Da97-15217d (Icemaker) from stock"
ICEMAKER WHIRLPOOL WRX986SIHZ00 Ran thru test determined icemaker motor not advancing properly needs replaced; ordrng 1 W11294907 (Icemaker)
REFRIGERATOR LG PFSS6PKXASS Water reservoir is plugged up; ordrng 1 DA97-05033D (Water reservoir)
DISHWASHER SAMSUNG DW80R7060US/AA "Found unit will not fill with water, will not drain, ordered drain pump, case brake, and main PCB. Located in the kitchen, manufactured 9/2019.; rqstng P&A on 1 Unknown (Drain pump) and 1 Unknown (Main PCB) and 1 Unknown (Case brake)"
RANGE WHIRLPOOL WEE745H0FS1 "Found knobs slipping on burner switch, ordered 4 knobs.; ordrng 4 W11117415 (Knob)s"
REFRIGERATOR AMANA SXD22S2L "Found water valve leaking, ordered water valve.; ordrng 1 W10247599 (Water valve)"
DRYER WHIRLPOOL WPL7500GC0 "Found heating element open, ordered element, amount approved by Rachael at rent a center.; ordrng 1 3387747 (Element)"
WASHER WHIRLPOOL WFW94HEXR0 "Found will not respond, giving f6 e1 and f6 e2 door codes, door will not unlock, no communication between user interface and main control, no communication between mcu and main control. Ordered main board, MCU, UI, and door lock. Located in the laundry room, manufactured 2010; rqstng P&A on 1 W10306374 (Door lock) and 1 W10374126 (Motor control board) and 1 W10427967 (Control board) and 1 W10352450 (User interface)"
WASHER GE GTW460ASJ2WW Replaced cord and control due to intermittently turning on when customer wasnt using it.
MICROWAVE GE SCAB1000MBB1 Had to remove Microwave from cabinet. Had to disconnect the wiring from the wall. Completely disassembled microwave and replaced parts listed. Reassembled and reinstalled unit. Checked OK
DISHWASHER KITCHEN AID KUDC03IVBL4 Found bad connection on control and breaker shut off.
WASHER GE GFW650SSN09WW Customer states that then on large loads she has a mold smell. It not electrical burn smell just a foul odor. Had customer do a load prior to coming out. With load in the unit could not get the unit to smell. Tech did check customers down spout and was not able to smell anything inside. Did inspect the door boot. Customer states that does not smell all the time.
WASHER WHIRLPOOL WTW4950XW3 Upon arrival customer stated that unit didnt advance on first use. Ran diagnostic to check for errors. Found basket speed fault and unable to reach rpm errors. Inspected shifter. No broken wires or loose. Ran tech test. Unit isnt sending tachometer. Replaced shifter from stock. Calibrated unit and ran to test. Unit advanced fine in test. Started regular cycle to test. Unit is advancing as it should. All ok. ; used 1 W10006355 (Actuator) from stock
REFRIGERATOR GE PFSS9PKYASS Installed new ice maker and cycled to test. Unit is now getting water but very little. Filter is good and not restricted. Found fill tube for ice maker partially blocked with scale build up. This is why the ice cubes are small. Cleared scale and ran to test. Normal amount of water in ice maker now. All ok.