Local Reviews
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Steve M.
WASHER WHIRLPOOL WTW5000DW0 Unit not spinning clothes out. Drive hub stripped; ordrng 1 W10528947 (drive hub kit)
Steve G.
MICROWAVE GE JVM1850SH03 Control panel is not responding to any buttons and the display is out as well. Per one website parts are No Longer AvaliableCustomer is aware that the warranty company will search for the part. Unit is in the kitchen. And is 15 years old. ; rqstng P&A on 1 WB07X10789 (CONSOLE ) and 1 WB27X10603 (microwave control bo)
Steve G.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA 02 Wrong part number. Need a J not G at the end of the part number ; ordrng 1 DA92-00384J (MAIN BOARD)
Steve G.
WASHER SAMSUNG WF330ANW/XAA Customer states that the unit is not going into any spin or wash cycle.Found that the tub support has crack and dropped. Tech could not turn tub by hand. Unit in laundry room 8-10 years old. ; rqstng P&A on 1 1111 (SPIN BASKET ) and 1 2222 (FRONT TUB) and 1 3333 (REAR TUB) and 1 4444 (TUB SEAL BETWEEN TUBS) and 1 5555 (DOOR BOOT) and 1 6666 (STATOR ) and 1 7777 (ROTOR)
Steve G.
DISHWASHER BOSCH SHXM4AY55N/24 Customer unit is not turning on. Unit does have power to the unit. Customer needs main board. ; ordrng 1 1111 (MAIN BOARD BOTTO RIGHT SIDE) and 1 2222 (DISPLAY BOARD)
Shawn H.
DISHWASHER SAMSUNG DW80F800UWS/AA Upon arrival customer stated that unit ran a cycle but wouldn’t complete it since last visit. Ran unit to verify error code. Ran on quick wash cycle and unit got to the rinse portion and drained out fine but showed error. Pump was moving water and draining fine. Unit has a control failure. Control isn’t sensing water leaving machine. Unit needs main control and drain hose. ; rqstng P&A on 1 DD92-00033B (MAIN PBA )
Shaun S.
WASHER AMANA NTW4605EW0 upon arrival found that unit was giving error codes for a defective lid lock; ordrng 1 W11307244 (latch)
Shaun S.
RANGE - ELECTRIC KENMORE 790.990131 was tp;d by brian that unit worked for a short period but now switch is not orking again will not let u adjust setting, part that was installed is defctive ; ordrng 1 316239601 (element,surf dual)"
Shaun S.
RANGE MAYTAG MER8800FZ1 upon arrival found that unit has a bad touch pad and main board ; ordrng 1 mainboard and 1 touchpad
Kevin S.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Upon arrival temp checks read around 50F in frig and freezer is around 0F. Noticed evap,fan was not running, unit has an SYEF error, not sure if thats triggered from evap fan or IM compartment fan as it has frost buildup after i just changed air handler kit and fan was not turning at first their either. Put unit into service mode test 15 to force evap fan on would not come on. Had removed power from unit for a few secs then plugged in no difference. Removed freezer drawers etc. unplugged fan, inspected checked and was getting 12v dc to ground from harness. Checked connections in fan harness seemed ok. Was then able to get fan working again, called techline; rqstng P&A on 1 241509402 (motor EVAP FAN) and 1 241518501 (damper) and 1 5304502779 (board-main power)"
Kevin S.
RANGE GE JB645EK4ES "Found front right burner infinite switch faulty, has double burner cycle. See sticky note.; ordrng 1 WB24X25013 (range infinite contr)"
Kevin S.
REFRIGERATOR SAMSUNG RF220NCTASG/AA "Found freezer evap all covered over with ice and blocking evap fan. Unit is cooling ok in freezer just not circulating air to fresh food section. Called techline, put unit into diagnostics. Unit only had icemaker error code, no others. Customer not using im at this time. Tech said to replace evap cover, sensor. Have customer unplug unit 24hrs prior to coming back out.; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA97-13192A (EVAP COVER)"
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Unit needs repaired per IMk bulletin; ordrng 1 DA82-02675A (IMK KIT) and 1 DA97-14474C (CONTAINER)
Brad A.
REFRIGERATOR MAYTAG MFF2558VEW4 "Unit will not go into defrost, ordered control, heater, and harness. Located in the kitchen, manufactured 2014, customer paying deductible through the office.; rqstng P&A on 1 W10825088 (heater) and 1 W11260592 (harns-wire) and 1 WPW10503278 (refer elect cont brd), states that autho needed"
Tim R.
REFRIGERATOR FRIGIDAIRE FRS6LR5EB3 Replaced icemaker. Checks ok; used 1 241798224 (ICE MAKER) from stock
Tim R.
RANGE - ELECTRIC SAMSUNG NE58F9710WS/AA Replaced cooktop. Checks ok.
Tim R.
DRYER SAMSUNG DVE45M5500Z/A3 Replaced parts listed checks ok
Tim R.
DISHWASHER BOSCH SHP865ZD2N/01 Checked unit over instructed customer in usage and pods. Checks ok
Tim R.
WASHER WHIRLPOOL WFW86HEBW0 Checked unit over found that the unit needs a new door boot due to leaking. Customer talking with wife.
Tim R.
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA Replaced gasket. Checks ok
Tim R.
DOUBLE WALL OVEN BOSCH HBL8753UC Checked unit over found bad connection on lower control panel flashing e011. Fixed connection. Checks ok
Tim R.
REFRIGERATOR GE GWE19JSLGFSS Adjusted door seal on freezer. Checks ok
Steve M.
WASHER WHIRLPOOL WTW5000DW1 "Could not get washed plate off due to it being seized-replaced drive hub wash plate and actuator unit is operating properly; used 1 W10528947 (DRIVE HUB ASSY), 1 W10902814 (WASHPLATE), and 1 W10913953 (ACTUATOR) from stock"
Steve G.
DRYER LG DLE7300VE Customer states that the unit is not drying. Found that the wire to the heater was not seated well. Reseated the wire cycled unit test ok.
Steve M.
WASHER MAYTAG MVWB835DW2 F5E2 lid lock error. Installed new lock. Unit operating ok; used 1 W10861642 (LATCH) from stock
Tim R.
RANGE BOSCH HDIP056U/1 Checked unit over found issue was with the outlet plug and not the oven. No issues with oven. Checks ok
Steve G.
REFRIGERATOR KITCHEN AID KSF26C4XYB00 Customer states that the unit is tripping the breaker. Tech visually inspect several components of the unit. tech did plug unit into another outlet that appeared to be a new outlet. Tech want to let the unit run 24 hrs. Customer stated that the unit did not trip a breaker and is running. Possible electrical issue.
Shawn H.
WASHER AMANA NTW4651BQ1 "Upon arrival customer states unit wouldn’t agitate properly. Checked for errors; F0E5 off balance code present. Suspension is good. Ran unit in small load light cycle to test. When unit agitates it tries to move the whole tub as if it is in spin but has no shifter errors. Removed shifter and found arm loose from motor. Clutch moves freely by hand and so does tub. Unit needs shifter. Installed new shifter from stock, ran calibration, and ran unit to test. All ok. Unit agitates fine now. 33DDRM; used 1 W10913953 (ACTUATOR) from stock"
Shawn H.
WASHER WHIRLPOOL WTW5000DW0 "F0E5 off balance, F7E7 unable to reach target rpm, F0E2 over suds, F5E3 lid unlock fault, codes present. Ran diagnostics and unit isn’t getting to full speed in spin and sounds sluggish. Unit has proper voltage from control to motor. Windings of motor are on the low side of good. Lid lock fault isn’t acting up at this time. Off balance was due to not being able to spin up to speed. Unit needs drive motor. Customer wants to shop around and will call in if they decide to repair."
Shawn H.
RANGE LG LRE3083ST/00 Installed new bulb. All ok.
Shaun S.
RANGE FRIGIDAIRE FEFL74ASB "Found that unit will need a new eoc and overlay, customer to call back if repairs desired"
Kevin S.
DISHWASHER KENMORE 665.12783K311 "Customer initially had issue with water filling in unit. Husband had checked supply line. Proceeded to put unit into a quick wash mode. Unit filled without issue, showed customer. Continued to check other cycles and unit filled and started washing each time. Canceled and drain. Customer also wanted to replace left hand railing. Had to pull dishwasher to replace. Reinstalled and checked unit ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed wiring harness & cont brd and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed ice maker kit and bucket per IMk bulletin and took picture; used 1 DA97-14474C (ICE TRAY) from stock
Steve G.
MICROWAVE BOSCH 9001195654/03 emailed diagnosis to bosch. Customer informed.
Kevin M.
REFRIGERATOR FRIGIDAIRE FRT21LRCW3 Installed new dryer filter and gasket and recharged unit
Kevin M.
REFRIGERATOR SAMSUNG RF267AEBP/XAA Talked to Monica - not economical to repair
Brad A.
DISHWASHER FRIGIDAIRE FFBD2406NW9B "Installed new door latch, unit checks ok."
Brad A.
DRYER SAMSUNG DV42H5000EW "Found idler pulley squealing, Installed new pulley, checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Brad A.
DISHWASHER MAYTAG MDB8969SDM0 "Found water valve connection loose, repaired connection, unit checks ok."
Brad A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Installed new door with trim, unit checks ok."
Kevin S.
DRYER WHIRLPOOL WED4815EW1 "Checked venting to outside of house. Unit is heating just fine, customer claims clothes was taking to long to dry."
Brad A.
REFRIGERATOR SAMSUNG RF34H9950S4/AA "found ice room frozen over, called Samsung Techline, spoke to peter. They have no more suggestions to repair unit at this time.(7003520521) number was given to give to Lowes. Talked to Stacy, they are putting into replacements."
Tim R.
RANGE - ELECTRIC FRIGIDAIRE REG94BF0 Checked unit over found broil element staying on all of the time and never shutting off. Needs new control and temperature sensor. Parts are NLA. Unit is single wall oven about 30 years old in kitchen. ; rqstng P&A on 1 3202089(NLA) (CLOCK) and 1 3202149(NLA) (TEMPERATURE INDICATOR)
Tim R.
MICROWAVE LG LM2031ST "Checked unit over found that the control and touchpad both not working. Intermittently will start on its own and door latch tab broke. Needs door and control and display. Unit 5 years old in the kitchen. Not worth repairing.; rqstng P&A on 1 ACM74119006 (CONTROLLER) and 1 ADC74347106 (DOOR) and 1 AGM74691006 (MEMBRANE), states that autho needed"
Steve M.
DISHWASHER FRIGIDAIRE FGID2466QF5A Main control is not supplying power to wash motor; ordrd 1 5304514670 (MAIN CONTROL )
Steve G.
DRYER SAMSUNG DV5451AEW/XAA 01 Customer states that the unit is not heating. Installed new heater assy. ; ordrng 1 DC97-14486ATS (HEATER)
Steve G.
DISHWASHER MAYTAG MDB8969SDM2 Customer states that the unit will light up but The unit will not start Tech ordered main board did find out that main board is on national backorder Tech did advise customer as well; ordrng 1 W10737607 (cntrl-elec)
Steve G.
DRYER WHIRLPOOL GEQ9800PW2 Customer states that time is not moving. ; schdld next appmnt for 12/20 FRI !
Steve G.
WASHER MAYTAG MVWB755DW0 Customer unit is throwing up an error code. Found that the lock was not locking. ; ordrd 1 W10810403 (lid lock assy)
Shawn H.
RANGE - ELECTRIC KENMORE 790.465845 Upon arrival found left front burner inop. Removed console and found power to switch but no output. Switch is shorted open. Unit needs switch. ; ordrng 1 903136-9010 (switch kit)
Shaun S.
OVEN KENMORE 790.7751381 Part is defective not working out of the box; ordrng 1 316464300
Shaun S.
RANGE WHIRLPOOL WFE361LVS 0 Upon arrival found that unit needs a new infinite switch and a new Element on right front ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Kevin S.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Upon inspection unit temps are 40F in frig and 0F in freezer. Ice bucket is clear full, when dispensing ice and auger moves ice forward when really full ice will fall out of bin from sides and at times cause issue in the chute when switching back and forth. Tested this theory by leveling out ice in bucket then dispensing both crushed and cubed ice again. Unit functioning ok. Ordering new control arm. Advised customer to either dump out ice or shut off icemaker manually before bucket gets too full. See sticky note.; ordrng 1 W10838981 (arm-contrl)"
Shaun S.
RANGE - ELECTRIC FRIGIDAIRE FES367CES-A Upon arrival found that unit needs a new clock assm cannnot read display on unit at all -Deductible of 125.00 was collected via credit card ; ordrng 1 318012912 (CLOCK)
Brad A.
RANGE THERMADOR PRG304GH/19 "Found burner switch sparking while not in use, ordered new switch, called New Leaf, talked toAbner, authorization number NLAC10100750; ordrng 1 00423093 (VALVE)"
Tim R.
RANGE KITCHENAID KEBS107SBL04 Instructed customer on cooking with convection. Checked ok.
Tim R.
REFRIG/SIDE-BY-S GE TFM28PFDA AA Replaced auger motor. Checks ok
Tim R.
DISHWASHER FRIGIDAIRE FFBD2420US Fixed stuck float switch. Checks ok
Tim R.
MICROWAVE WHIRLPOOL NO MODEL... No repair possible due to model missing. Needs turntable motor and light socket. No repair.
Tim R.
WASHER WHIRLPOOL WTW4800XQ0 "Checked unit over found that the unit was flooding the customers house. Checked unit over found that the pressure hose and switch, control and valve had all been replaced but unit was still flooding occasional. No error codes were present. Recalibrated. Due to the unit having all the components already replaced do not suggest any further repair. Nothing else we could replace to fix issue that hasn’t already been replaced. We do recommend replacement of the unit due to intermittently flooding and all components that could cause this issue have been replaced."
Tim R.
WASHER WHIRLPOOL LSQ9010PW6 Checked unit over found that the unit wasn’t spinning out at high speed. Found that the clutch was slipping so unit wasn’t going into high speed. No repair yet.
Tim R.
RANGE WESTINGHOUSE KS860GDD2 No issues with burner when I was there customer said previously it wouldn’t heat up at all. Left rear burner.
Tim R.
DRYER SAMSUNG DV42H5200EP/A3 Checking it over, front of the unit was not heating. Unit needs a new control board in motor due to not sending power to heating element. No repair due to cost.
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US1A Found shorted connection on drain pump. Fixed connection. Checks ok.
Steve M.
RANGE GE FCRG3005AWA Installed control. Unit operating ok
Steve M.
WASHER WHIRLPOOL WTW4815EW1 "Unit will not agitate due to stripped splutch. Replaced actuator and splutch. Unit operating ok; used 1 W10721967 (SPLUTCH), and 1 W10913953 (ACTUATOR) from stock"
Tim R.
COOKTOP THERMADOR CIT36XKB Checked unit over need all 3 circuit boards. Due to error codes CI9 ADBL and Error code E16. Customer attempting to get Thermador to cover parts. Second time this issue has occurred in the last three years. Please submit to Thermador.Estimate saved with cost. No repair until hearing back from them.
Steve M.
COOKTOP KITCHENAID KCED606GSS00 Unit is not installed properly weight of unit ripping glass off unit. Needs bracing underneath in cabinet.Billy at Lowes service advantage advised customer to go to Lowe’s store and request a different model
Steve M.
MICROWAVE KITCHENAID TM-073EM Toastmaster brand. Not heating. Arching. Unit has a huge burn hole through cavity of microwave. Non repairable due to electrical hazard.
Steve G.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA 01 "Customer states that the freezer door does not close and that the deli drawers are not pulling out. Found both drain lines are frozen up and when customer took food out found ice build up around the top. Customer need drain line clean out as well new main board and heater. Customer is going to think about repair. If the customer wants repair, the Customer will call and office will preorder parts and customer has to shut unit off for two days prior."
Steve G.
DRYER - ELECTRIC GE GTD42EASJ2WW Customer state that the unit made a loud thump but only happen a couple times. Load test with dry towels and blankets. Then load test with two wet towels. Could not recreate the noise. Adv customer to try to get a video recording or wait till it happens on a more frequency.
Steve G.
WASHER SAMSUNG WF42H5600AP/A2 Customer states that the unit had a puddle of water in the front of the unit.
Steve M.
DISHWASHER WHIRLPOOL WDF520PADB7 Dishwasher is not leaking. Household plumbing is backed up causing leak. Need plumber sent out.
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 14 Customer had ice cube build up. Customer did remove the build up. Tech removed the ice maker and auger assy and thawed out ice build up around the fan. Sealed up the ice room. Cycled
Steve G.
COOKTOP GE PP9830DJ1BB Installed new large right front burner and switch cycled unit test OK
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2315TP0 Upon arrival customer stated unit makes ice but won’t dispense. Removed ice bucket and found crush tines bent causing bind up. Unit needs ice bucket. Picked up from DAP and installed. All ok. ; pckd up 1 241860803 (ice container asm)
Shaun S.
WASHER HOTPOINT HTW200ASK1WW Remove and replaced gearcase
Kevin S.
WASHER WHIRLPOOL WTW8040DW0 "Replaced water valve assembly. Checked unit in casual cycle on warm water checked to make sure water valves working ok. Unit filled, agitated then proceeded to cancel and drain and spin out unit checks ok. Took pic of plastic housing old with new... new has a more upright tapered shape, old has flexed out of shape. Unit checks ok."
Steve G.
REFRIGERATOR GENERAL ELECTRIC GFE28GMKDES Customer states that the deli drawer keeps falling off. Tech did have to show to the customer that he needs to pull the drawer out straight and not lift up on the drawer. Tech adv the customer that their is no locking mechanism to lock the drawer into place. Inspect the unit rails and everything was secure.
Kevin S.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC "Upon arrival took temp check unit was 48F. Lights on has power but adjusting thermostat will not come on, customer had previously unplugged not working. Replaced thermostat with truck stock. Unit now is on and cooling. Told customer to continue to monitor. Unit checks ok.; used 1 5304513033 (THERMOSTAT) from stock"
Kevin M.
REFRIGERATOR KENMORE 79571302012 IMk not advancing properly installed new IMk and checks ok
Shaun S.
WASHER WHIRLPOOL WFW42HEDW0 "Upon arrival, found that clean out on side of pump was full of change and baby socks causing unit not to drain properly, tech was able to clean out existing pump and new one didn’t need installed Claire is calling office to make payment with credit card"
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS23R4CW2 Kitchen 15-20 yrs unit has sealed system leak that is non repairable internal leak called AHS-Canitha-50CASM
Kevin M.
REFRIGERATOR SAMSUNG RF261MDBP/XAA Def drain is plugged up needs cleaned please send cust a receipt
Shaun S.
REFRIGERATOR SAMSUNG RF24R7201SR/AA "Removed and replaced auger assm on unit, ran and tested unit, unit checks ok upon tech departure"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHG2368TF5 Adjusted freezer door and unit checks ok
Kevin S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Customers ice container was frozen over. Per samsung bulletin, looked up pricing for IM service kit. Customer has no warranty, decided against parts. Went ahead and thawed and removed IM contents and dry the compartment and checked im fill tube. Unit checks ok."
Kevin M.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC Has open TSTAT replacing TSTAT and checks ok; used 1 5304513033 (THERMOSTAT) from stock
Brad A.
RANGE LG LRE3061ST/00 "Installed new console, user interface, and main board. Unit is working properly."
Brad A.
WASHER MAYTAG MVWC555DW0 "Found hub worn out, installed new hub, unit checks ok.; used 1 W10528947 (DRIVE HUB ASSY) from stock"
Brad A.
DRYER SAMSUNG DVE50M7450W/A3 "Unit was not heating properly, found loose connection at heating element, repaired connection. Secured connection, unit checks ok."
Brad A.
DISHWASHER WHIRLPOOL UDT555SAHP "Installed new control, unit checks ok."
Brad A.
DISHWASHER FRIGIDAIRE FGID2466QF6A "Installed new pump assembly, drain pump, and O-rings. Unit checks OK."
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Fill tube leaking down into the fan motor cleaned ice out and replaced fill tube and checks ok; used 1 241796405 (TUBE) from stock
Brad A.
RANGE LG LRE3061ST "Installed new control, user interface, and thermal fuse. Checks ok."
Tim R.
DISHWASHER FRIGIDAIRE FFBD2406NS10B Checked unit over found that the unit needs a new control due to no drain or wash or fill. Parts warranty.; ordrng 1 5304512731(PW) (CONTROL)
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Icemaker error code E2. Lost position. Water dripping down display from icemaker. Need new Icemaker ; pckd up 1 W11294907 (icemaker)
Steve M.
WASHER MAYTAG MVWB835DW1 Unit will not power on need control panel and main board2.5 yrs old in laundry room; rqstng P&A on 1 W10861510 (console (MARCONE)) and 1 W11024149 (cntrl-elec (MARCONE CORE))
Steve G.
REFRIGERATOR KITCHEN AID KSF26C4XYB00 Customer states that the unit is popping the breaker. Unit is a in the kitchen and the house plugs are older. Did plug into another outlet. Want to see the if the unit blows the breaker again after switching to another outlet. ; schdld next appmnt for 12/19 THU !
Steve G.
DOUBLE WALL OVEN GE JKP28W0F1WW Cycled several times and noticed different temps and bake element not shutting off on lower oven. Customer did pay for the service call and the two control and thermostat parts since special order. ; ordrd 1 GEWB20T10003 (THERMOSTAT FOR LOWER OVEN) and 2 GEWB21X22134 (SENSORS)s and 1 GEWB21X22134 (CONTROL)
Shawn H.
RANGE - ELECTRIC SAMSUNG NE59J7850WS/AA "Unit is 4 years old in kitchen. Upon arrival customer states unit makes noise and has an electric burnt odor to it. Removed back and inspected all connections. No loose connections or signs of burnt relays or connections. Ran unit in preheat on Lowe oven to test. Lower convection fan is noisy and dragging. When motor drags it heats up causing odor. Unit need lower convection fan. Parts breakdown doesn’t distinguish between upper and lower convection fan. Numbers 34 and 10 on main ; rqstng P&A on 1 DG96-00110E (FAN MOTOR) and 1 DG96-00110F (FAN MOTOR), states that autho needed"
Shawn H.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Unit is 4 years old in kitchen. Found ice layer under deli tray. Removed evap cover and found drain clogged. Cleared drain and installed leak kit to prevent problem from reoccurring. Customer states that ice maker isn’t making ice again. Found ice maker frosted up and in need of updated service kit. Unit had previous bulletin done but Samsung has updated since. ; rqstng P&A on 1 DA82-02697A (IMK KIT), used 1 DA82-01415A (LEAK KIT) from stock, states that autho needed"
Shawn H.
REFRIGERATOR SAMSUNG RFG297AARS/XAA Went to install ice maker that listing calls for and it is not the correct number. Need to come back with correct ice maker form stock. Please reschedule for Thursday 19th. ; used 1 DA97-07365G (ICE MAKER) from stock
Shawn H.
WASHER KENMORE 110.2235251 "F0E5 off balance load detected code present. Ran unit in diagnostics to test and found unit noisy in spin. Removed agitator and found drive hub stripped causing tub not to spin and go off balance. Drive hub stripped because gear case has a large amount of endplay. Drive shaft dropped down and wore the splines out. Unit needs gearcase, and drive hub. Unit is 3 years old in basement.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"
Shawn H.
REFRIGERATOR SAMSUNG RS2630WW/XAA Upon arrival found large block of ice in bottom of freezer. Thawed ice and removed. Found ice maker tray cracked causing water to leak when ice maker calls to fill. Unit needs ice maker tray. ; ordrng 1 DA63-02284B (IMK TRAY)
Kevin S.
REFRIGERATOR SAMSUNG RS25H5111SR/AA "Customer claimed unit stopped cooling at some point the other day. Frig temp according to customer got up to 54 degrees. 2 different times the freezer evap cover was replaced as noted by part number given from lowes. Ordering new control.; rqstng P&A on 1 DA92-00624A (MAIN CONTROL)"
Kevin S.
DISHWASHER FRIGIDAIRE FGID2466QD1A Remove parts off door panel awaiting for new parts to arrive. Job has been rescheduled for tomorrow Thurs 12-19.; saved tckt
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Order filter housing per Samsung ; ordrng 1 DA97-14365H (FILTER HOUSING)
Brad A.
WASHER LG WM2501HVA "Installed new rotor and heater assembly, Main control will not communicate with thermistor properly. Shocks do not support tub properly. Door boot is leaking. Ordered bellow, control, and shocks.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL) and 3 UNKNOWN (SHOCKS)s and 1 UNKNOWN (BELLOW), states that autho needed"
Tim R.
REFRIGERATOR WHIRLPOOL WRFA35SWHN00 Replaced icemaker. Checks ok.
Tim R.
DRYER MAYTAG MEDX655DW1 Fixed connection on start switch. Checks ok
Tim R.
WASHER BOSCH WFVC540SUC/19 Replaced door boot. Checks ok.
Tim R.
DISHWASHER KITCHEN AID KDTM354DSS4 Fixed control connection. Checks ok.
Tim R.
DISHWASHER BOSCH SHPM65Z55N/01 Instructed customer on usage and fixed installation.
Tim R.
DRYER MAYTAG MEDX655DW1
Tim R.
DISHWASHER WHIRLPOOL WDF760SADT3 Checked unit over found that the wash motor was. Dry weak. Needs new wash motor. No repair.
Tim R.
WASHER MAYTAG MVWX655DW0 Replaced actuator. Checks ok.; used 1 W10913953 (ACTUATOR) from stock
Steve M.
DISHWASHER SAMSUNG DW80M2020US/AA00 Leak error. Found loose upper rack support through tub bolt loose allowing water to exit dishwasher. Tightened all supports.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "L1-32099722976 autho. replaced icemaker y clip, auger and ice tray. Sealed iceroom and adjusted water line. Unit operating ok.; used 1 DA82-02367A (Y CLIP), 1 DA97-12540G (AUGER), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
WASHER ROPER RTW4516FW1 F0E2 error and fill error. Found pinched pressure hose. Corrected possible kink area in hose. Test ran through diagnostics 3 tests. Codes never came back
Steve M.
WASHER WHIRLPOOL WTW8040DW4 F3E2. Temp sensor fault replaced water valve assembly. Unit operating properly.; used 1 W11220230 (WATER VALVE) from stock
Steve M.
WASHER MAYTAG MVWB835DW3 F0E3. Off-balance air due to loose shock absorber mount. Secured loose shock absorber test ran unit unit operating properly
Steve M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Installed new icemaker. Unit running ok.; used 1 W10884390 (ICE MAKER) from stock
Steve G.
REFRIGERATOR SAMSUNG RF4287HARS/XAA 01 Install new display assembly installed new icemaker - cycled
Steve G.
DRYER MAYTAG MEDC200XW1 Customer states that unit is not heating. Tech check all fuses and did replace the thermostat; and the timer. Unit would only start on one cycle and you had to have it right on.
Steve G.
REFRIGERATOR SAMSUNG RFG295AARS/XAA Customer states that the mullion strip is not hitting the catch. Customer did want to go the cheap route and tech installed washer to lower the catch. Test ok.
Steve G.
RANGE - ELECTRIC FRIGIDAIRE FEF336FMC "Customer states that the unit the bake element is not heating. Installed new heating element. Cycled; pckd up 1 316075103 (element,bake)"
Shawn H.
DRYER - ELECTRIC LG DLEX4370W "Installed new PCB and ran unit to test with load of damp towels. Ran on normal setting, normal dry level, and medium heat setting. Customer has new shorter vent. Ran for over 25 minutes with no issues."
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Install new main board -
Shawn H.
DISHWASHER MAYTAG MDB4949SDE3 Upon arrival, timer states that dispenser door won’t open/close properly and getting a film on dishes. Ran diagnostics with no issues or errors. Found dispenser leaking rinse aid causing film on dishes. Replaced dispenser and all ok.
Shawn H.
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A Installed all provided parts and ran to test. All ok. Display works as it should and ice dispenses fine.
Shawn H.
REFRIGERATOR FRIGIDAIRE FRT18IDRHD0 "Brackets for door bars are missing and fresh food door gasket is torn. Unit needs 4 brackets, 3 bars, and door seal. Unit is 19 years old. Spoke with Tara and they do not wish to repair due to cost and age."
Steve G.
REFRIGERATOR KITCHENAID KRFC704FPS00 Installed new icemaker container install new left door switched over all the controls and dispenser cycle unit test OK
Shaun S.
OVEN UNKNOWN 1111111 "Upon arrival found that there was no model and serial tag, contacted Tara at McGregor and informed her of findings"
Shaun S.
WALL OVEN KITCHEN AID KEBS207DWH10 "Removed and replaced door hinges on both upper and lower doors, checks out ok"
Shawn H.
REFRIGERATOR LG LFC24770ST Found ice bucket full of ice. Thawed ice and cycled ice maker tot test. Water valve is shutting down as it should but ice maker isn’t returning to home position. When unit fills water dumps out of mold. Replaced ice maker and ran to test. All ok.
Shaun S.
MICROWAVE OVEN KITCHEN AID KMHC319ESS0 "Removed and replaced parts on unit, ran and checked out, unit checks ok"
Shaun S.
WASHER LG WT7300CW/01 Removed and replaced main board on unit
Shaun S.
DOUBLE WALL OVEN FRIGIDAIRE PLEB30S9DCB "Contacted DAP to see if Eoc was in stock to take with tech to install, found out that eoc was NLA and has been since 2016 spoke to Ryan and Dap, contacted customer spoke to David and let him no that parts was NLA"
Kevin S.
DISHWASHER SAMSUNG DW80M9550UG/AA "Replaced part. Ran unit pulled out to make sure there was no leaks. Unit checks ok, no noises."
Kevin S.
WASHER FRIGIDAIRE ATF700FS0 "Customer has claimed unit having issue spinning out and draining. Upon arrival unit had some water left in the tub. Spun drum with hand to determine shape of bearings, seemed ok. Put unit into another drain and spin ok. Proceeded 3 times to set unit normal, warm, unit filled and agitated for 5 mins. Canceled, then proceeded to drain and spin 3x without issue.
Shaun S.
DISHWASHER GE GDF520PGJ2BB "Upon changing drain pump found that unit still will not drain, contacted home warranty if America was rold unit being put into options for replacement"
Kevin M.
ICEMAKER WHIRLPOOL WRX735SDBM IMk not advancing replaced ice maker and checks ok; used 1 W10882923 (ICE MAKER) from stock
Kevin S.
DRYER HOTPOINT HTX24EASK0WS "Replaced parts, unit checks ok, no noises and is heating."
Kevin S.
DRYER WHIRLPOOL WED9470WL1 Found idler pulley had lots of wear. Unit checks ok.; used 1 W10837240 (BRACKET) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDSSR/AA Installed ff fan assy and sealed liner and checks ok
Kevin S.
REFRIGERATOR WHIRLPOOL WRF736SDAM13
Brad A.
MICROWAVE LG LMV1762ST/01 "Installed new magnetron, unit is heating properly."
Brad A.
DISHWASHER GENERAL ELECTRIC GDF510PGD0BB "Installed new drain pump and hose, unit checks ok."
Brad A.
REFRIGERATOR KENMORE 253.734623 "Installed timer, heater, and thermostat, unit checks ok."
Kevin M.
REFRIGERATOR KELVINATOR MRT18TRFW3 Installed new filter dryer and recharge system and checked OK
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Installed new dye dryer and recharged unit doesn’t have a full frost pattern ; used 1 5303918358 (DRIER FILTER) from stock
Tim R.
DRYER SAMSUNG DVE45M5500Z/A3 "Checked unit over found that the unit runs non stop when you are actually able to get it to power on and then unit won’t start unless you physically spin the tub by hand. Needs control and panel and motor. Not worth the repair. ; rqstng P&A on 1 DC92-01896D (CONTROL) and 1 DC93-00101N (MOTOR) and 1 DC97-20068A (PANEL), states that autho needed"
Tim R.
WASHER BOSCH SHU43C06UC/46 Needs control due to never shutting off.; rqstng P&A on 1 00445925 (CONTROL)
Tim R.
DISHWASHER WHIRLPOOL GU1200XTKS0 "Unit needs new control and touchpad due to not running through multiple cycles and the touchpad not working. "
Tim R.
WASHER MAYTAG MVWX655DW1 "Checked unit over found that when unit was loaded down heavily the gearcase would slip a little and make ratcheting noise. Needs gearcase and inner tub due to gearcase slipping. ; rqstng P&A on 1 W10752719 (basket) and 1 W11035751 (gearcase), states that autho needed"
Steve M.
RANGE - ELECTRIC SAMSUNG NE59J7630SG "Front elements keep overheating ; ordrd 1 DG44-01006A (INFINITE SWITCH LF) and 1 DG44-01007B (INFINITE SWITCH RF), states that autho needed"
Steve G.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA 02 Customer states that the unit is loud. Unit is not cool In the refrigerator section. ; ordrd 1 DA92-00384J (MAIN BOARD )
Steve M.
WASHER SPEED QUEEN AWNE9RSN115TW01 Communication error ; ordrng 1 XXXX (LOWER MAIN CONTROL)
Shawn H.
REFRIGERATOR GE GNE25JMKCFES "Checked unit out and found fill spout, and bottom of freezer frozen. Thawed out ice and cycled to test. Water is leaking past the fill tube and tracing down the back. Removed fill tube from rear and found it split. Unit needs fill tube. ordrng 1 WR29X24766 (grommet and tube im)"
Shawn H.
REFRIGERATOR SAMSUNG RF23M8090SG/AA Upon arrival customer stated unit will power up and stay on for 10 to 15 minutes then kick off. Has tried multiple outlets and problem still occurs. Put unit into diagnostics and as soon a as the compressor ones on the gfci trips. Reset and retested same results. Unit needs compressor and drier. Ok to move to A15 per CC. 3 job count. Samsung ticket # 4151851731 ; ordrng 1 11111111DRIER (11111111DRIER) and 1 111111COMPRESOR (111111COMPRESOR)
Shawn H.
REFRIGERATOR SAMSUNG RFG297AARS/XAA Upon arrival customer stated that leak comes from ice door chute. Inspected and found no signs of leakage around seal. Removed ice maker and found signs of leaks at back of mold. Ice maker is leaking causing water to drip. Unit needs ice maker assembly. ; ordrng 1 DA97-05422A (IMK)
Shaun S.
RANGE FRIGIDAIRE LGEF3046TF Drawer is not sliding very well due to bad utility area; ordrng 1 316408707 (DRAWER)
Kevin S.
REFRIGERATOR SAMSUNG RF28K9070SR/AA "Found upper ice maker compartment frosting over. Pic taken, looked up parts per bulletin.; rqstng P&A on 1 DA82-02649A (IMK SVC KIT)"
Brad A.
WASHER WHIRLPOOL WTW8500DC3 "Found user interface not communicating with control, found error code for temperature thermistor, ordered control, console, and water valve.; rqstng P&A on 1 W11095624 (console) and 1 W11095627 (cntrl-elec) and 1 W11165546 (valve), states that autho needed"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHG2251TF0 Thermistor not reading accurate temps ; rqstng P&A on 1 5303918775 (thermistor) and 1 5304508041 (cover) and 1 5304510311 (CONT BRD)
Brad A.
DISHWASHER WHIRLPOOL GU940SCGQ2 "Found unit leaking from front, user interface will. It respond properly, unit will not cycle properly. Ordered control, console, gasket, spray arms, and deflectors. Located in the kitchen, manufactured 2002; rqstng P&A on 1 8051709 (CONSOLE) and 1 9744031 (microcomputer) and 1 W10509257 (gasket) and 1 WP8268874 (arm-spray) and 2 WP8528862 (deflector)s, states that autho needed"
Brad A.
WASHER SAMSUNG WF45M5500AZ/A5 "Installed user interface, unit will not power on properly. Ordered PBC Interface.; ordrng 1 UNKNOWN (PCB)"
Tim R.
WASHER WHIRLPOOL WTW5100VQ2 Needs timer due to not sending power to the fill valve or pressure switch. No repair due to cost.
Tim R.
WASHER MAYTAG MVWF600BW0 Checked unit over found shorted speed sensor. Replaced sensor. Checks ok; used 1 W10006355 (ACTUATOR) from stock
Tim R.
WASHER FRIGIDAIRE FFLE1011MW1 Checked unit over found that the drain pump had a piece of shredded clothes wrapped around the drain pump. Cleared drain pump and drain hose. Checks ok.
Tim R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced upper rack adjustment. Checks ok; used 1 W10712395 (RACK ADJUSTER) from stock
Tim R.
REFRIGERATOR MAGIC CHEF HMDR1000BE Checked unit over found that the control had a shorted wire. Fixed wire. Checks ok
Tim R.
OVEN FRIGIDAIRE PLES389ECH Checked unit over found that the control was shorted and wouldn’t unlock. No repair due to cost.
Tim R.
WASHER LG WM2140CW Checked unit over found shocks completely worn out. Needs new shocks. No repair right now
Tim R.
RANGE KITCHEN AID NO MODEL....FOUND 12 Fixed broken wire. Checks ok.
Tim R.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Replaced lights. Checks ok
Tim R.
WASHER LG WM8000HVA Replace drain pump and reassembled. Checks ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Greased hinge. Checks ok
Steve M.
RANGE - ELECTRIC SAMSUNG NE57K9850WS/AA Oven light fixture is stuck and warmer drawer is stuck. Bottom heater retainer is bent up binding warmer drawer and top light fixture was cross threaded. Corrected both issues.
Steve M.
DRYER MAYTAG MEDX655DW1 Recommend using timed dry. Sensor bars need cleaned. Load size is not adequate to maintain contact with sensor.
Steve M.
REFRIGERATOR MAYTAG MFI2269VEM3 Installed and programmed new control. Unit is running ok
Steve M.
RANGE KENMORE 790.974299 F10 error code. Unit overheated. Needs main. Board and recommended new temp probe as well. Installed parts listed. Unit heating properly ; used 1 316490000 (
Steve G.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA 03 Installed new icemaker ane main board cycled icemaker unit checked OK
Steve G.
DRYER SAMSUNG DV448AEP/AA Customer states that the unit is not getting hot...Installed new thermofuse. Cycled unit test ok. ; pckd up 1 DC96-00887C (;;THREMOFUSE)
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Installed new main board icemaker assembly sealed up ice room and install clips for icemaker cycle test OK
Steve G.
WASHER LG WT1101CW customer states that the unit is throwing up an out of balance code with every load. Customer needs support rods.
Steve G.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Installed new left and right rail and installed new cover test OK
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2344KF3 Customer states that the unit is not cooling and has error code. SY CF
Steve G.
DISHWASHER FRIGIDAIRE FFCD2413UW1A Unit is not drying. Found that the wire to the left side of the heater had fallen off. Reseated the wire. Test ok.
Shawn H.
RANGE WHIRLPOOL RF368LXPS2 Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER LG WM2016CW "Installed all provided parts and ran to test. All ok. No more leaks, door closes and unit does not shake."
Shawn H.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Installed all provided parts and ran diagnostics to test. All ok. All functions work as they should.
Shawn H.
RANGE FRIGIDAIRE LFGF3052TFA Installed all provided parts and ran to test. All ok unit isn’t resetting when igniting burners now.
Shawn H.
DRYER HOTPOINT DLB1550BELWH Removed drum to install heater. Found loose connection at insulator. Repaired connections and elements is good and within spec. No longer shorted open. Ran unit to test. Still no heat. Have proper voltage to the unit but timer isn’t sending full voltage to heater. Unit needs timer. It is NLA. Please mail out refund for change spoke with Anne.
Shawn H.
WASHER WHIRLPOOL WTW5800BW0 "F7E1 basket speed fault, F0E5 off balance load detected, F8E1 no fill long fill, F8E5 hot and cold reversed code. Put unit into diagnostics and basket won’t spin but motor moves. Removed wash plate and found drive hub stripped causing no spin, out of balance, and speed fault. Unit fills at a normal rate and lines are not reversed. Control is shorted not sensing water level or temp. Unit needs main control. Please mail out copy of estimate. Customer wants to think on repair."
Shaun S.
WASHER SAMSUNG WF209ANW/XAA "Upon arrival found that drain hose was laying on the floor causing unit not to fill properly, tech rerouted drain hose on unit, ran and checked out unit checks ok"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TF1 "Replaced IM and new bucket, had customer wash/clean new bucket. Transferred ice from old to new bucket. Bucket was full of ice- Unit checks ok."
Kevin S.
WASHER GE GTW460ASJ8WW "Upon inspection put unit into diagnostic mode. Pulled up error codes 3- Locked rotor motor if for 5 secs control not seeing signal changes... could be just a fluke with control. 27- water accessibility will happen during cycle when customer leaves lid open for more than 15 mins with water in tub. Noticed that customer had unit on 15min auto soak function so probably leaving lid open during this time, unit lid does not lock during this function. 31- out of balance error which is common for many washing machines to get this. Unplugged unit for 30 sec. then plugged back in, put unit into small load, warm and normal cycle, no soak. Unit filled, washed for a number of minutes without issue. Canceled had unit drain and spin. Then proceeded to put unit into a large fill size, warm, normal and autosoak. Unit filled, and agitated for a bit then proceeded to soak for a period of time. Unit checks ok."