Inspected unit and found the unit with the strike broken. Found latch broken as well. Ordering parts. ; ordrng 1 W10240513 (Lid strike) and 1 W10404050 (Latch)

Ordering door; rqstng P&A on 1 5304530762 (Door (PW))

"Inspected unit and found cooktop touch pad not fully responding when being turned on. Attempted to turn on and off multiple times. It did not register touch every time. Ordering parts. ; rqstng P&A on 1 5304535118 (Left control), ordrng 1 5304535119 (Center control), rqstng P&A on 1 5304535120 (Right control)"

Installed all provided parts and verified correct operation. Unit is functioning as it should. All ok. ; used 1 W11165546 (Water valve) from stock

Installed all provided parts and verified correct operation. All OK. Unit is functioning as it should.

Customer states that unit isnt heating. Ran broil to test and it is igniting fine. Ran bake and the ignitor wont glow. It has proper voltage to it. Replaced bake ignitor and ran to test. Unit is heating as it should. Ignitor is drawing 3.4 amps. All ok. ; used 1 5303935066 (Ignitor) from stock

Installed all provided parts and verified unit. No longer leaks. All OK. Unit is functioning as it should.

"Found a bad gasket, replaced. All checks ok. ; used 1 W11177741 (GASKET) from stock"

"Unit is five years old in the kitchen. Customer states that items in the top shelf of the fresh food section are freezing, and it is leaking water from out of the freezer. Items are freezing in the fresh food section due to their proximity to where the air comes out. Damper and evaporator fan are operating normally. Advise customer on placement of items in the fresh food section to prevent freezing. Water leak is a clogged defrost drain in the freezer section. Thawed drain and installed heater wire. Verified drain is open and unit is functioning as it should. All okay"

"Found a bad belt, replaced belt from extra stock. All checks ok."

Inspected the unit and found the back right burner not heating and an F1 error code displayed for a faulty control board. Provided info to AHS concerning parts and issues. Unit being sent to replacement options. Auth#107MMMA

Installed part. All checks ok.

Inspected the unit and found the control lock on and the door locked. Made adjustments and unlocked the unit. All checks OK

Installed parts. All checks ok.

"Inspected the unit and found a large amount of lint buildup inside the dryer causing squealing noise with the idler pulley and support wheels. Disassembled and cleared unit, greased and repaired support wheels, idler pulley and motor. Cleared lint from motor. Motor starting to make a whining noise from overheating. Working properly at this time. Reassembled and ran a test cycle, all checks ok."

Inspected the unit and found a large amount of corrosion on the Ui and that the control needed recalibrated. Cleaned and made adjustments required. Ran a test cycle. All checks ok

Inspected the unit and found that everything has been done to remedy the problem except for replacing the icemaker. Customer agreed to replace icemaker. Replaced icemaker with truck stock. Ran a test cycle. All checks ok; used 1 DA97-15217D (ICE MAKER) from stock

"Ran tests found ice maker bad, installed new ice maker tested good.; used 1 243297613 (Ice maker) from stock"

Ran tests found nothing wrong with unit cooling fine handles warmer than doors no frost anywhere unit fine.

Ran tests found transmission shaft dropped causing drive to bind up in spin. Customer does not wish to move forward

Installed all supplied parts ran bake test both ovens, tested again.

"Ran tests found pair of underwear in drain pump causing long drain error, cleared pump tested good."

Inspected the unit and found that the wire harness had melted. Repair is unavailable for this issue.

Inspected the unit and found everything functioning as it should from factory. Ran multiple test cycles. Found an unusual amount of suds inside the unit. Advised to cut down on detergent and use a cleaner such as affresh. All checks OK

Inspected the unit and found everything functioning as it should from factory with no abnormal noises. All checks ok

Installed part. All checks OK

Inspected the unit and found that the door magnet was situated in properly. Secured magnet in proper location. All checks OK

Installed new parts. Found water pressure to fridge kind of low. Advised customer to call plumber to have that checked out.

Inspected unit and found the display flashing. Replaced display. All checks ok. ; used 1 DG07-01005A (LED DISPLAY) from stock

Installed new parts. All checks ok

Installed new parts. All checks ok.

"Inspected unit and found unit making a loud clunking noise when spinning. Could also hear noise when spinning the basket by hand. With previous service history, I want to do a complete tub job on this unit."

"Inspected the unit and found multiple door switches bad again and the unit tripping the breaker. This is the third time in the past 12 months that something has caused the door switches to fail. Issue with door alignment and hinges attached to the microwave liner (not a serviceable part) normal wear and tear. We are unable to repair the unit completely, anything we do at this point will continue to fail due to the microwave cavity. Not a repairable issue. ; ordrng 1 Zzzzz (Cavity liner (not a serviceable part)) and 2 12038730 (Door switch assembly)s"

Customer states that unit caught fire inside the drum. Inspected unit and found no shorted or broken wires. The heater isnt shorted to ground. The thermistor and limit thermostat are good. Thermal fuse is open from fire. Unit cant be made safe again. No odor of chemicals in the unit. No odor of gasoline or other flammable sources. I suspect the relay on the control stuck closed and allowed the unit to overheat. Unit needs everything. ; ordrng 1 D510265WP (Drum) and 1 D516508 (Door liner) and 1 D503870W (Grille) and 1 D511506 (Seal) and 1 D512973 (Switch) and 1 D511629P (Motor) and 1 D511969WP (Blower housing) and 1 D510139P (Blower wheel) and 1 D511255P (Belt) and 1 D510523 (Thermistor) and 1 D516792 (Idler) and 1 D515544WP (Front bulkhead) and 1 D518433 (Duct) and 1 D510502W (Lint screen cover) and 1 D503980W (Lint screen) and 2 D510145 (Glide bracket)s and 1 D518212 (Rear bulkhead) and 1 D510207P (Seal) and 1 D518192 (Nozzle) and 1 RB170002 (Roller kit) and 1 D510705P (Heater duct) and 1 D518838 (Heater) and 1 D518649 (Fuse) and 1 D515873 (Thermostat) and 1 D518191 (Drive board) and 1 D518326 (Belt switch harness) and 1 D518170 (Harness)

"Customer states that they were able to run one load before the dryer stopped heating again. Inspected unit and found the thermal fuse on the heater shorted open again. Also found that the new heating element had shorted to ground. When the heating element shorted to ground. It allowed the unit to overheat and pop the thermal fuse. Replaced thermal fuse kit and heater. Test and unit is heating as it should. All OK. ; ordrng 1 279838 (Heater(PW)), used 1 279816 (Thermal fuse kit(PW)) from stock"

"Installed all provided parts and verified correct operation. When removing the old knob from the timer, the knob broke. Unit will need new knob. ; ordrng 1 WE01X20378 (Knob)"

"Customer states that unit is going off balance on larger loads. Towels, and bedding material usually. Unit is level as it sits. Inner basket has play on the transmission shaft. Suspension is tight. No error code stored in the system. Ran diagnostic cycle and unit would not get to spin speed. It is going off-balance. Removed agitator to inspect the drive hub and found the drive loose from the inner basket. It is loose where the hub mounts to the basket base. Also found signs of the balance ring leaking. The ring has no fluid in it and it caused unit to vibrate more. This has worn the drive. The unit will need the suspension set, drive hub, screws, and inner basket. ; ordrng 1 W11172199 (Inner basket) and 6 8533953 (Screws)s and 1 W10528947 (Drive hub) and 1 W11550886 (Tub ring)"

Installed new drum assembly and verified smooth operation. Drum gap is better but now a roller is thumping. It has a flat spot on it from running out of round. Unit needs front rollers. ; ordrng 2 Unknown (Roller)s

Inspected the unit and found a failed icemaker assembly. Ordering part. ; ordrng 1 AE073449901 (Craft ice maker assembly)

Unit getting error 65 control issue order control ; ordrng 1 204659P (Control)

Ran tests found evaporator fan failed causing frost buildup in evap cover. Unit needs new evap and thermal; ordrng 1 5304523067 (Evap cover) and 1 5303918851 (Thermal)

Ran tests found unit temperature fluctuating through out the day, ordering fan with harness and control ; ordrng 1 W11661931 (Fan and harness) and 1 W11556912 (Control) and 2 W11658402 (Slide)s

Installed parts listed, all checked good

Inspected the unit and found the steam water valve leaking. Ordering parts.; ordrng 1 W11267102 (Valve) and 1 W10638147 (Hose)

Inspected the unit and found the ice bucket frozen and could not be removed. Unit needs a new Icemaker and bucket. Ordering parts. I advised the customer the unit will need to be defrosted for 24 hours upon return for repair. ; ordrng 1 Da97-18859a (Icemaker) and 1 Da97-14504c (Container)

Inspected unit and found a loading ticking noise coming from when the unit was opening up and closing. Put unit into diagnostic mode and found the damper making the noise. Ordering part. ; rqstng P&A on 1 W10479155 (Damper)

"Checked unit over, found that the microwave door glass was completely shattered. Took pictures and gave information to Home Buyers. They will not cover replacing the door or the door glass. "

Installed new parts and all checked good

"Checked unit over, found that the left hand side door was cracked. Spoke with Assurant and sent them pictures and informed them of what was going on. They will not cover the lid because it is still functioning properly and they do not considered normal wear and tear."

Checked unit over found the unit was not spraying water out when it would run through the rinse. Cleared out lines and nozzle. Unit still not spraying well enough. Unit needs new recirculating pump in order to make it spray better. Customer wants to think about repair

Cleared obstructions from blower wheel checks ok

Replaced shorted bake ignitor checks ok ; used 1 5303935066 (IGNITOR) from stock

"Thawed ice from defrost drains, cleared out dust from machine compartment, and installed evaporator cover w/fans. Verified unit is cooling and running quietly. Unit is functioning as it should. All ok."

"Unit is seven years old in the kitchen. Customer states that the unit intermittently shows open/ close door. Sometimes they are able to open/close the door and this works sometimes it does not. The unit has been functioning for the past few days though. Inspected interlock and door switches and all are in good shape. Voltage to the unit is correct at 123VAC. Ran test and it is pulling 15.5 A. The unit is functioning as it should. Advised customer to pause unit before opening the door. If the problem reoccurs the unit will need the interlocks and micro switches."

Replaced output board due to E65 error code.

Replaced shorted bake element. Checks ok ; used 1 W10779716 (BAKE ELEMENT) from stock

Replaced idler and greased rollers checks ok. ; used 1 DE634A (IDLER) from stock

Replaced touchpad. Checks ok

Unit has shorted heater and control. No model or serial available anywhere. Took pictures and sent to AST. Due to missing tag they cant confirm unit is under extended warranty. They arent proceeding with any repairs.

Inspected the unit and found the Icemaker mold filled with ice but the Icemaker button off. Turned it back on and about 2 hours later the Icemaker dumped the ice and filled with water. All checks ok.

Inspected the unit and found good voltage of 240 V at the wall but only 120 V from line 1 and neutral at the back of the unit. Found no voltage from line 2 and neutral. Advised the customer they have a bad power cord and will need to replace the power cord or contact retailer for a new cord.

"Installed Parts, all checks OK."

Installed the parts and discovered a PVC pipe running to the dishwasher for the inlet water and switching over to a threaded line about 6 inches behind the dishwasher. Showed this to the customer advised they could have possible leaks with this PVC pipe. Ran to test cycles in the unit ran inside any issues. While removing the Casebreak water got down by the moisture sensor and activated the flood cycle. I advise the customer the dishwasher will run the drain pump on and off for the next several hours or the next day waiting for that moisture to evaporate. Cleaned up any water in the base tray.

"Inspected the unit and found the control board and motor faulty. Motor locked up. Found rust on the rear vent of the unit due to poor airflow and a large amount of lint buildup inside the unit. The unit would need a new motor and control and a maintenance clean out for the unit, which often leads to discovery of more problems. Provided a rough estimate for repair and recommended replacement."

Installed all provided parts and verified correct operation. Icemaker and dispenser are functioning as it should. All OK.

"Unit is 11 years old in the kitchen. Customer states that water is leaking underneath the deli drawer. Also, the water wont dispense and the icemakers arent operating. Inspected unit and found the defrost drains clogged causing water leak. The unit did not have a water filter in it. This will prevent ice or water from dispensing. Had recently purchased new filters to install. Installed new filter and dispenser and icemakers are operating as they should. Cleared defrost drain and installed leak kit from the manufacturer. Verified unit is cooling. All OK. No more leaks. ; used 1 DA82-01415A (Leak kit) from stock"

Ordering water valve

Installed new refrigerator door and checks ok

"Ran tests found idler bad, replaced both parts tested good.; used 1 DE7523 (Wheel), and 1 DE634a (Idler) from stock"

"Ran tests found door switch arm broken off causing no run issue, replaced door switch tested good.; used 1 3406107 (Door switch) from stock"

Installed all supplied parts tested good.

"Ran tests found sheet caught under agitator, removed and checked good"

"Ran tests found inlet water valve restricted causing errors, installed new valve tested good.; used 1 5220FR2075L (Inlet valve) from stock"

"Inspected the unit and found the microwave door strike misaligned with the spring. Made adjustments to the door and is now closing properly."

Installed parts. Ran a test cycle. All checks ok

Inspected the unit and found a failed magnetron/control. Customer declined repair.

Inspected the unit and found everything functioning as it should from factory, found no error codes. All checks OK

Inspected the unit and found a failed infinite switch. Replaced switch. Ran a test cycle. All checks.

Inspected the unit and found a failed heating element. Replaced element with truck stock. Ran a test cycle. All checks OK; used 1 D518838 (ELEMENT) from stock

Installed new compressor and recharged unit

Installed new drawer rails and rollers

Adjusted fill tube and ice maker and cycled and checks ok

Installed new icemaker, all checked good

Installed new parts. All checks ok.

Inspected unit and found the unit only running for about 10 seconds then shutting down. Put unit into diagnostic mode and found an error code for an open heating element. Gave customer quote for heating element. Customer wants time to think about repair.

Installed new parts. All checks ok.

Inspected the unit and found a failed suspension. Replaced suspension with truck stock. All checks OK ; used 4 DC97-16350U (SUSPENSION) from stock

Inspected the unit and found a failed door latch. Replaced latch with truck stock. Ran a test cycle. All checks OK ; used 1 5304525218 (LATCH ASSY) from stock

Inspected the unit and found that the customer had a hole in the water line going to the dishwasher. Customer will need a plumber to repair the waterline.

Inspected the unit and found a failed water valve. Replaced water valve with truck stock. Ran a test cycle. All checks OK ; used 1 W11165546 (WATER VALVE) from stock

Unit not heating. Ordering parts.; ordrng 1 61927 (Heater assembly) and 1 D518381 (Control)

Inspect the unit and found the door switch not opening the door towards end of the cycle. Ordering parts.; ordrng 1 DD9700256a (Door switch) and 1 DD9700498D (Control)

Inspected the unit and found the microwave not heating an abnormal noise coming from the magnetron. Ordering parts.; ordrng 1 Wb27x11033 (Capacitor) and 1 Wb17x10030 (Transformer) and 1 Wb26x32629 (Magnetron) and 1 Wb27x10037 (Diode)

Installed parts listed, all checked good

Not the correct part. Reordering part. ; ordrng 1 DD8201111a (Casebreak)

Customer states that when selecting the temperature for bake the unit goes straight to 333?. They are unable to set any other temperature. Voltage to the unit is corrected 246 V AC. Removed back panel to inspect the console. No signs of moisture or broken/damage connections. Touchpad is shorting causing the issue. Unit needs touchpad. ; ordrng 1 DG96-00850H (Touch pad)

"Customer states that the unit isnt making ice. Ice maker is cycling but wont fill with water. Removed the housing to inspect and found the fill tube frozen. This is why it wont fill. Checked fill tube heater and found it shorted open. The heater is part of the door assembly. The unit needs the freezer door assembly. ; ordrng 1 LW11026426 (Freezer door), states that autho needed"

Inspected the unit and found that it was leaking from the door. Due to a failed and gasket. Ordering part; ordrng 1 WI1483553 (Gasket)

Compressor is locked up needs replaced unit needs a compressor ; saved tckt

Rails are broke needs replaced ; ordrng 2 WR17X13170 (Rails for freezer drawer)s