Local Reviews
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Kevin S.
RANGE KITCHEN AID KFDD500ESS "Called hansbargers, talked with Marlise. Was informed that indeed the customers are to receive 2 replacement knobs free of charge from Kitchenaid being sent through the mail. Im directed to return these knobs back to ASI for return."
Kevin M.
REFRIGERATOR WHIRLPOOL WRB119WFBM00 Cont brd not going into def replaced brd and got okd per Neil
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Unit has visible wear on both top cover and balance ring. Per bulletin FB19-1R1 replacing three parts noted.; ordrng 1 203968 (TUB COVER) and 1 39122 (gasket,washtub) and 1 39837 (BALANCE RING) and 1 7193P (INNER BASKET)"
Brad A.
OVEN WHIRLPOOL RB787BH2BB Deductible 100 collected.Found 240 outlet for the range missing one leg. Only 120 coming through on one side. Outlet needs to be repaired by electrician.
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Unit needs repaired per IMk bulletin
Kevin M.
REFRIGERATOR HOTPOINT HSS25IFMBWW Water reservoir is cracked; rqstng P&A on 1 WR17X10734 (water tank assm)
Kevin M.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Installed new control brd
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Installed new control, icemaker, drain hose, and clips, unit checks ok."
Brad A.
WASHER FRIGIDAIRE FFLE3911QW0 Installed new drain pump. Unit checks OK
Brad A.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found rack adjuster broken. Installed new adjuster. Unit checks OK.; used 1 W10712394 (ADJUSTERS) from stock
Tim R.
WASHER SAMSUNG WA52M8650AV/A4 Checked unit over found agitator loose and making noise along with leaving shavings of dirt in washer. Removed agitator and cleaned tightened down agitator and tested. Checks ok.
Tim R.
DISHWASHER WHIRLPOOL WDF320PADT2 Checked unit over found unit wasn’t draining properly. Replaced drain pump. Checks ok; used 1 W10348269 (DRAIN PUMP) from stock
Tim R.
WASHER SAMSUNG WA50K8600AV/AA Replaced main control and tested. Checks ok.
Tim R.
WASHER MAYTAG MAV7551AWW Checked unit over found that the unit wasn’t advancing. Fixed timer. Checks ok
Tim R.
REFRIGERATOR AMANA AFF2534FEB1 Replaced main control and start device. Checks ok
Tim R.
REFRIG/SIDE-BY-S FRIGIDAIRE SS-86P Checked unit over found that the unit compressor is running but not cooling. Parts NLA customer still wanted a couple to fill with Freon. Quoted him 300 just to fill no guarantee it will continue cooling even when filled.
Tim R.
DISHWASHER LG LDP6797BD Replaced door latch checks ok.
Tim R.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced ice maker unit checks OK; used 1 DA97-15217B (ICE MAKER) from stock
Tim R.
MICROWAVE GE JVM1441WH01 Replaced stripped door handle. Checks OK
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Needs new control box and control. Replaced control. Checks ok.
Tim R.
DRYER MAYTAG MEDX500XL0 Checked unit over found shorted main control. No repair due to cost
Tim R.
DRYER SAMSUNG DVE52M8650V/A3 Replaced idler. Checks ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
DISHWASHER FRIGIDAIRE FFCD2418US1A "Replaced door seal due to crack still leaking around tub unit also leaking from motor. Needs motor, seals and tub assembly. ; ordrng 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front) and 1 154844301 (motor & pump assy) and 1 5304502974 (tub assy)"
Steve M.
WASHER GE WCVH4800K2WW Test ran unit. Found vent shroud touched drive motor causing noise. Everything checks ok4.5 yrs old
Steve M.
WASHER GE WCVH4800K2WW Installed new door lock. Unit operating ok
Steve M.
RANGE SAMSUNG NX58H5600SS/AA Display not working. Entire wire harness is damaged. Harness is N/A.
Steve M.
RANGE GE JB645DK3BB Broken glass top. Kent at Lowe’s deemed the unit uneconomical for repair due to high cost of glass top WB62X26649 530.701.3 yrs old in kitchen
Steve M.
REFRIGERATOR BOSCH B21CT80SNS Unit not making ice. Cannot force cycle. Called techline. Reset unit and force cycled unit. Now operating ok
Steve M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Right hand side of freezer drawer starting to frost up. Found corner of cabinet with a protruding dimple causing gasket not to seal properly.. adjusted cabinet slightly so gasket seals properly.If problem persists may have to order a new door and gasket for the freezer
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TP0 Installed new damper. Unit cooling properly
Steve M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF4 Unit freezing fresh food compartment. Installed new temp blend door/ gasket. Unit is operating properly and no air leaking past into air tower ; ordrng 1 5304508008 (GASKET (TS))
Steve M.
WASHER SPEED QUEEN AWN43RSN115TW01 Checked unit over. Not locking properly installed new latch strike. Test ran Everything checks ok. ; ordrng 1 203573 (LATCH (TS))
Steve M.
DRYER SPEED QUEEN ADE3SRGS175TW01 Unit is not heating due to open heater element coil; ordrng 2 D510329P (HEATER )s
Steve G.
REFRIGERATOR SAMSUNG RF23J9011SG/AA Install all the parts that Samsung recommends because I do not have an upgrade kit for this style new drain heater new main board icemaker upgraded icemaker clips and sealed all the way around the ice room so I called icemaker that’s OK
Steve G.
REFRIGERATOR SAMSUNG RF263BEAEBC/AA 03 Installed new water filter housing cycled water and ice test OK
Steve G.
MICROWAVE GE JVM1540DM1BB "Customer states that the turn table motor does not turn, vent fan is out. Unit is heating. Unit is in the kitchen. 12 years oldSpoke to Rodney. Unit is a pre existing condition . Per the customer the unit has been acting up for a while now."
Steve G.
DRYER WHIRLPOOL WED94HEXR1 "Customer states that the unit is loud. Installed new idler pulley, cycled these ok. ; pckd up 1 W10837240 (idler pulley)"
Steve G.
RANGE SAMSUNG NE59J7630SS/AA Installed new right rear burner cycled unit test OK
Steve G.
WASHER WHIRLPOOL WTW5000DW0 Installed new gear case calibrated unit cycled unit with water Jack for leaks no leaks were found test OK
Steve G.
RANGE WHIRLPOOL WFG231LVS0 Customer states that the bake is not working. ; ordrng 1 W10918546 (igntr-oven)
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 14 Customer states that the wire to the middle drawer came off the track and started to Frey. ; ordrng 1 1111 (RIGHT DOOR REF GASKET.) and 1 DA97-13780A (RAIL ASSY.)
Steve G.
REFRIGERATOR GE PGCS1PJZASS Customer states that they open up the unit and it was warm on the top and bottom. Tech did verify that the unit did have power out of the board to the compressor. Customer needs compressor with inverter board. Wr87x10111 416.82Wr49x10283 124.08;;;;;;;;;;Per Vonne at HBW they are looking into the repair or replacement. She could not give me an answer even though she is in the replacement department. They will supply the parts per Vonne.; saved tckt
Shawn H.
WASHER SAMSUNG WF45K6500AV/A2 "1C water level pressure, AC6 communication error, ddC door open tc4 thermistor codes present. When running diagnostics 3c2 no spin code appeared. Ran unit in test mode and it will not spin. All valves work and drain pump works in test mode. Noise was from the water valve hammering with pulsating voltage to it. Tested stator and it ohms out good. No loose connections. Unit needs main control and inverter. Customer may have a Lowes extended warranty and will call in if they find out. Collecting service fee for now and gave estimate."
Shawn H.
REFRIGERATOR GE GSE25HGHKHWW Checked unit and found noise coming from water valve. Customer does not have water hooked up and ice maker was on. Ice maker calling for water and turning valve on. Shut ice maker off and advised customer. Cover for lens in dispenser isn’t missing. Unit does not have a lens for the led light. All ok.
Shawn H.
REFRIGERATOR ROPER RT14BKXSQ00 "Upon arrival found freezer door not closing fully. Gasket is good, door hinges and alignment is good. Door was hitting on a wire rack in the freezer keeping the door open. Found a roll of meat behind rack keeping it forward. Repositioned items in freezer and door closes fully now. Advised customer on loading of freezer. All ok otherwise. Ok for service fee per Tara."
Shawn H.
DRYER - ELECTRIC KENMORE 402.8903201 Checked unit and found belt broken. Cleared unit of lint and replaced belt. All ok unit runs and heats fine now. ; used 1 6602-001655 (DRYER BELT) from stock
Shawn H.
RANGE LG LRE30757ST/01 Checked unit and found wires at bake element shorted from previous repair. Also found harness for warming drawer damaged. Unit will need harness from relay board to warming drawer element. Ran unit in bake to 425 to test. Unit heats fine and within 15 minutes. ; ordrng 1 6877W1N024B (HARNESS) and 1 6877W1N025B (HARNESS)
Shawn H.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Upon arrival found some water leakage from air tower area. Drain is clear and not clogged. Air tower is cracked and not sealing against liner below. Unit needs air tower. Customer has had several service calls for this issue from other services and isn’t happy with unit, customer is wanting unit replaced. Advised customer to contact warranty company in regards to this. Please order air tower. ; ordrng 1 W11126274 (air-tower)"
Shawn H.
WASHER KENMORE 110.2070299 "Unit is 20 years old in laundry closet. Upon arrival found unit with standing water in it. Checked and found lid switch shorted open. Jumpered lid switch to test spin and drain. Unit drains and spins out fine when lid switch is jumpered. Unit needs lid switch. Also found the dog agits worn causing poor washing. Replaced agits. Please order switch. ; ordrng 1 WP3949238 (switch-lid), used 1 80040 (DOG AGITS) from stock"
Shaun S.
DRYER SAMSUNG DV210AEW/XAA "Upon arrival removed and replaced blower wheel on unit, ran and checked out, unit checks ok"
Shawn H.
WASHER FRIGIDAIRE FWS777GHS0 Checked unit over and found spring adjuster for left rear missing allowing tub to shift in spin. Unit needs adjuster. ; ordrng 1 5303212877 (insert adj. )
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 "Removed and replaced both rails on right and left side of freezer, unit checks ok"
Kevin S.
WASHER SPEED QUEEN AWN432SP113TW01 "Replaced timer part, put unit into a light load, unit filled, agitated and then drained and spun out. Timer is advancing properly. Unit checks ok."
Shaun S.
REFRIGERATOR FRIGIDAIRE FDBN2750SS4 "Removed and replaced damper and seal on air tower, ran and checked out, unit checks ok"
Kevin S.
REFRIGERATOR AMANA ABB2224BRM00 "Upon arrival unit has been unplugged for 24 hrs.... went ahead and plugged in watt meter. Unit is running steady at about .57-.6 amps or around 55-60w. Unit compressor Does start and pulls a couple of amps within 2-3 seconds appears running, condenser fan and evap fans running. Customer issue unit started just warming up since 4-5 days ago. Compressor is an embarco em3y60 measure windings of 5/7/12ohms. Checked ptc relay and capacitance of start device 11.4uf. Appears unit has a leak in the system.
Kevin S.
REFRIGERATOR SAMSUNG RF4289HARS/XAA "Replaced door switch/hinge assembly. Made sure auger motor is working properly. Still not sure if unit is making ice at this time, however i did cycle icemaker and did hear it fill with water."
Kevin S.
RANGE FRIGIDAIRE LFEF3017LBD "Customer issue with a couple of burner infinite switches sparking, one actually smoking. Removed all access panels. Checked whole wiring harness, checked connections at the burners, the cord and outlet all looked ok. Will look to replace all infinite switches.; rqstng P&A on 2 316436000 (switch,infinite sm)s and 2 316436001 (switch,infinite lrg)s"
Kevin S.
DRYER ELECTROLUX EFME627UIW0 Customers light bulb was found in load of laundry apparently had fallen out and got caught and ripped the wires off before connector. Remaining harness looks ok. Pic attached.; ordrng 1 5304521399 (LAMP ASSEMBLY)
Kevin S.
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Upon inspection customer unit was leaking water from back. Noted some damage to flooring customer is ok at this point. Took pics of everything. Customer husband and i troubleshoot valve assembly is indeed leaking from IM green fill line from insert of valve assembly. Video was taken of the leak... after manually cycling the icemaker. System says i have one of these on my truck stock but i do not see it. Cross referenced against other part numbers. Ordering one valve assembly and im fill tube.; ordrng 1 241850615 (s/a i/m tube and i) and 1 242252702 (valve)
Kevin M.
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Control brds needs replaced and one is NLA cust not going to repair
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 Adjusted water flow and replaced IMk and checks ok; used 1 241798224 (IMK) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 Wiring in cabinet is shorting out causing unit to intermittently run -Diane- at AHS-Auth# 107DDML
Kevin M.
REFRIGERATOR KENMORE 10659567990 Installed new filter housing and no leaks and checks ok
Kevin M.
REFRIG/SIDE-BY-S KENMORE 79571089015 DISP door was stuck open adjusted and checks ok
Kevin M.
REFRIGERATOR AMANA ABB2224BRW00 Tightened the door handle mail cust a receipt
Brad A.
WASHER WHIRLPOOL GHW9150PW0 Installed new micro computer and pressure switch. Unit checks ok.
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Installed the def heater and ff fan motor and checks ok
Brad A.
DISHWASHER TAPPAN TDB210RFS4 Deductible 75 collected.Found dishwasher working properly. Leak was due to plumbing under the sink. Unit checks ok.
Brad A.
DISHWASHER AMANA ADB1100AWW3 "Found obstruction in drain pump, removed obstruction drain pump working properly. Found drain hose packed full of food not allowing water to pass. Cleaned out drain hose. Unit checks ok. Total amount approved by Phil Keller."
Brad A.
DRYER - ELECTRIC AMANA NEC3120FW0 Found necklace wrapped around blower wheel shaft. Removed necklace. Unit checks ok. Amount approved by Rent A Center.
Brad A.
DRYER - ELECTRIC WHIRLPOOL WED9600TW0 "Found heating element open, customer wants to repair his self."
Brad A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found icemaker not cycling properly, ordered icemaker.; ordrng 1 WPW10300024 (icemaker)"
Brad A.
REFRIGERATOR GE CWE23SSHNSS "Found water not passing through filter housing properly, ordered manifold and water valve.; rqstng P&A on 1 WR02X13684 (filter manifold) and 1 WR57X27517 (valve double iw asm), states that autho needed"
Tim R.
ELECTRIC RANGE FRIGIDAIRE FGEF3035RFA Outer door glass shattered well unit was running through self cleaning. Replace door last checks OK
Tim R.
DISHWASHER GE GSD3200J00BB Checked unit over found everything functioning properly. Called AHS for second opinion because customer doesn’t think it’s doing what it suppose to do. AHS SENDING A SECOND OPNION OUT TALKED WITH GWEN.
Tim R.
REFRIGERATOR KITCHEN AID KSSS36QTB00 Replaced fill valve and tested for leaks. Checks ok
Tim R.
WASHER SAMSUNG WF42H5000AW/A2 Replaced control and door lock and cleaned out drain. Checks ok; used 1 DC64-00519D (LOCK) from stock
Tim R.
DRYER SAMSUNG DVE50M7450W/A3 Replaced heating element. Checks ok; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
REFRIGERATOR SAMSUNG RF263BEAESR Checked unit over found that the refrigerator had ice up and that the linear has two huge cracks in it that run across the back wall is not repairable. Icemaker and refrigerator freezing up due to cracked linear. Talked to HBW Gabriela in purchasing gave us authorization for a no repair due to different issue. No deductible-collected. Auth#466844449668
Tim R.
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced shorted wash motor. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A Replaced leaking ice maker and cleared ice build up around auger. Checks ok; used 1 243297609 (IMK) from stock
Tim R.
DRYER SAMSUNG DVE50M7450W/A3 Replaced shorted heater. Checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
WASHER SAMSUNG WV60M9900AV/A5 I talked with Samsung and they do not believe it is an issue with the washer they believe it is an issue with the customers home electric. Because the unit doesn’t always kick the breaker. Made notes with Samsung. Called and talked to customer. Samsung wants them to try and run it with an extension cord to a different breaker to see what happens.customer going to try and see what happens
Tim R.
WASHER GE GTW490ACJ5WS Checked unit over found that the unit wasn’t spinning out properly. Replaced speed spin sensor checks ok ; ordrng 1 WH12X26330(TSDN) (sensor speed)
Tim R.
WASHER GE GTWN4250WS "Checked unit over found that unit was leaking oil and shaking bad and sounded like an airplane was taking off. Found transmission leaking oil and very loud. Found bearings around tub seal worn out. Unit is about 10 to 15 years old in the basement. No worth repairing. New unit cost between 400-500 dollars; rqstng P&A on 1 WH38X10017 (washing machine shaf) and 1 WH45X10060 (basket,hub assy), states that autho needed"
Steve M.
MICROWAVE SAMSUNG ME21H706MQG Microwave not powering on. Found loose connection at noise filter board. Tightened connections. Unit operating ok 2.5 yrs old
Steve M.
REFRIGERATOR KITCHENAID KSRI25FNWH00 Found auger spline rusted unable to slide in position to turn ice crusher within bucket. This is a separate issue. Removed and Greased spline coupling assembly to ensue it engages in icebucket. Unit operating properly.132448639603 Troy noted in system at HBW customer refused to pay deductible
Steve M.
REFRIGERATOR GE GSL25JFPABS Refrigerator is running and cooling. FF section is unable to cool due to missing air duct cabinet part in freezer section. Part is not shown in parts breakdownUnit is non repairable and HBW will not cover a repair for parts missing.Tamika 907648532027
Steve M.
WASHER SAMSUNG WF338AAW/XAA Unit not draining. Installed new drain pump. Unit running ok.; used 1 DC31-00054A (PUMP) from stock
Steve M.
WASHER LG WT1501CW Installed new washplate. Unit checks ok
Steve M.
DISHWASHER GE GDT655SMJ5ES Top rack falls out. Rack rails defective. Need replaced.; ordrd 2 WD30X20110 (RACK RAIL)s
Steve M.
ELECTRIC RANGE FRIGIDAIRE FGEH3047VFA Unit rattling while fan is running. Found loose fan nut and shroud. Installed fan Tightened all components. Oven operation is ok; ordrng 1 5304514166 (FAN (TS))
Steve M.
RANGE SAMSUNG NE595R0ABSR/AA Unit is not responding. Bake not working. Need new control and membrane. ; ordrd 1 DE92-03045F (CONTROL) and 1 DG34-00020A (MEMBRANE)
Steve G.
DISHWASHER GE GDT625PSJ0SS Install new main board stall new pump drain assembly cycled unit test OK
Steve G.
HOME LAUNDRY ELE SAMSUNG ELECTRON DV45K6500EV/A3 Customer states that the unit is not ;heating up. Customer found that the of the cord had caught fire. They had an electrician out and tech advised customer to get a new cord and tech would install the new cord so it was done right. Once the core was installed cycled unit and the unit did heat.
Steve G.
DISHWASHER WHIRLPOOL GSD3230F01WW "Unit started to fill up with water when not in use. Found the water valve was stuck open. Installed new valve. Cycled. ; pckd up 1 WD15X10003 (valve,water)"
Steve G.
REFRIGERATOR SAMSUNG RF267ABRS/XAA 01 Customer states that the unit is not making ice. Found ice build up between the sweeping fingers. Thawed out and cycled ice maker. Tech did not want to throw parts at unit since it did cycle. Service call good for 30 days same issue
Steve G.
RANGE FRIGIDAIRE FFGF3054TSB Customer states the unit will not come on. Customer needs clock and overlay. Unit had signs of an infestation in the unit. Per management they are not repairing unit. Verbal est was given . Unit clock does need replace but we have to get that working first to see if any other issues.
Steve G.
RANGE SAMSUNG NE59J7630SG/AA Customer states that the unit display is flashing ; ordrng 1 DE92-03761B (MAIN BOARD) and 1 DG34-00030A (DISPLAY)
Steve G.
REFRIG/SIDE-BY-S FRIGIDAIRE FPHG2399PF0 Customer states that the unit is not cooling. Found the unit not going into defrost mode. ; ordrng 1 FR241509402 (EVAP FAN) and 1 FR241996361 (MAIN BOARD) and 1 FR242046001 (BI METAL)
Steve G.
DISHWASHER KENMORE 665.13979K015 Customers states that the bottom part of spray arm fell off and melted. Tech ordered lower spray arm. ; ordrd 1 WPW10195601 (arm-spray)
Shawn H.
WASHER GE WDRR2500K1WW Installed all provided parts and ran to test. All ok. Timer stays in place and functions as it should
Shawn H.
WASHER SAMSUNG WA45N3050AW/A4 Installed all provided parts and ran diagnostics to test. All ok. All functions work as they should.
Shawn H.
WASHER LG WM2016CW Installed all provided parts and ran to test. All ok. Unit is smooth now. Please mail out invoice.
Shawn H.
RANGE ELECTROLUX E30EC65ESS Installed all provided parts and ran to test. All burners work as they should. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE LFBD2409LF3C Upon arrival found status lights flashing and rinse light flashing. Removed door panel and inspected board for loose connections. None found. Removed touchpad and found shorted buttons causing no operation and flashing lights. Unit needs touchpad. Spoke with Chris ok to charge for cost of part only. No mark up or labor. Spoke with Jackie and she okayed the repair. Installed new touchpad and ran to test. All ok. All functions work as they should.
Shawn H.
DISHWASHER GE GDT655SMJ4ES Put unit into diagnostics to check for codes. None found. Unit ran through service test with no issues. Checked unit and found blockage at check valve in drain hose. Lime scale/calcium build up clogged check valve keeping it closed. Cleared hose of scale build up and lengthened siphon loop under sink. Ran unit to test. Unit is draining out fine.
Shaun S.
WASHER WHIRLPOOL WFW8540FW1 "Upon arrival found that unit is giving a F9E1 error for long drain tech ran series of testing on unit and found no issue with drain pump not working correctly, unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RFG295AAWP "Upon arrival removed and replaced imk on u it, cycled imk through, ran and checked out, unit checks ok"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFTR1821TS5 Installed insert in door were handle can be revered unit checks ok
Shaun S.
DRYER SAMSUNG DV42H5400EW/A3 Customer had to reschedule
Shaun S.
REFRIGERATOR GE GFSS6KKXASS "Upon making contact with Mr Miller tech was informed that Home Buyers contacted customer or customer contacted Home Buyer and was told that unit is being put up for review for replacement, contacted Chris to inform him make sure that not going out to Home was ok, tech will be in contact with Mr Miller to find out resolution"
Shaun S.
DRYER LG DLEX9000V "Upon arrival found that unit has power but when set unit to run unit does not much of anything, upon calling tech support and spoke to Lisa we can to fact that blower housing thermostat is bad and has killed the 120v to motor not allowing it to run; ordrng 1 6931EL3002M"
Shaun S.
MICROWAVE LG LMV1680WW "Upon arrival removed and replaced parts on unit, tech then found that there is a problem with the high voltage transformer, needs replaced ; rqstng P&A on 1 HIGHVOLTAGETRANS, states that autho needed"
Kevin S.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Jumpered T and H could not get old im to cycle. Replaced with new im from truck stock. Cycled im , and filled ok. Told customer dump out first batches of ice. Unit checks ok.; used 1 W10884390 (IMK) from stock"
Shaun S.
REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that fill tube is froze up again, tech checked water source and water flow from disp, all checks ok will change fill tube to correct problemRf1902; ordrng 1 5303918860"
Kevin S.
DRYER MAYTAG MEDB855DC4 unit checks ok.; used 1 W10314173 (ROLLER KIT), and 1 W10837240 (BRACKET) from stock"
Kevin S.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Replaced parts, plugged in unit, compressor running. Checked diagnostics for each thermistor ok, also check each fan was working. Told customer Willie to monitor for 24 to 48 before putting in alot of food."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHB2868TF2 Found broken wheel supports to rh side shelving of crisper drawer. Wheels on crisper drawer ok.; rqstng P&A on 1 5304508033 (RAIL CRISPER RIGHTHAND SIDE) and 1 5304508067 (SHELVING)
Kevin S.
DISHWASHER SAMSUNG DW80K7050US/AA "Unit gave LC error code for leak. Upon inspection found unit still had some water in bottom of tub, removed water with shop vac, checked filter and for any blockages. Removed bottom base plate. Wiped bas and leak sensor dry. Removed drain pump, drain line and end from garbage disposal for any blockages. ; rqstng P&A on 1 DD31-00005A (DRAIN PUMP) and 1 DD82-01111B (CASE BRAKE)"
Kevin S.
RANGE SAMSUNG NE59M4320SS/AA "Replaced parts unit still not fixed, called techline, said to check when cold each burner from 1B to 2B for infinite resistance, if resistance replace burner assembly. Found resistance on both rear burner elements. Front dual burners read ok.; rqstng P&A on 2 DG47-00060A (ELEMENT REAR SINGLE BURNER)s"
Brad A.
WASHER WHIRLPOOL WTW7040DW0 "Found door lock not engaging properly, installed new lock, unit is working properly."
Kevin S.
WASHER SAMSUNG WA45N3050AW/A4 "Unit still not working properly, called techline, neither app nor techline could help,me get in diagnostics mode. Unit appears to be filling and will agitate just not getting unit to drain. Drain pump not even making any noise. Techline said to order drain pump.; rqstng P&A on 1 DC97-19289F (DRAIN PUMP)"
Brad A.
HOME LAUNDRY ELE SAMSUNG ELECTRON WV60M9900AV/A5 "Found leak sensor not making good contact. Connection was loose, giving and error code. Connected sensor properly. Unit checks ok."
Brad A.
DISHWASHER LG LDT7808BM "Installed new motor, drain p7mp, and main control. Unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RS25H5000BC/AA "Found control lock turned on. Turned control lock off, unit checks ok."
Brad A.
WASHER LG WT1501CW Found drain pump not turning with proper voltage applied. Installed new drain pump. Unit checks ok.; used 1 5859EA1004F (DRAIN PUMP) from stock
Brad A.
DISHWASHER GE GDT695SMJ2ES "Found user control not working properly. Buttons not responding. Ordered user interface, console, buttons. Located in the kitchen, manufactured 10/2017; rqstng P&A on 1 WD09X21694 (button) and 1 WD12X20184 (console) and 1 WD12X23316 (dishwasher silicone) and 1 WD21X23462 (kit svc ui top logic) and 1 WD34X21699 (dishwasher interface), states that autho needed"
Brad A.
DISHWASHER FRIGIDAIRE FFBD2406NS11B Installed new control and heating element. Unit checks ok.
Brad A.
DRYER MAYTAG MEDB400VQ0 Found heating element open. Ordered element; ordrng 1 WP8544771 (element)
Tim R.
WASHER MAYTAG MVWB765FW1 Replaced console. Checks 9k
Tim R.
RANGE PREMIER SLK240TP01 Checked unit over found that the thermostat wasn’t shutting the oven off. Thermostat is NLA...
Tim R.
DISHWASHER BOSCH SHEM3AY55N/01 Replaced drain pump. Checks ok.
Tim R.
DISHWASHER FRIGIDAIRE FGHD2433KF1 Replaced door seal. Checks ok; used 1 154827601 (GASKET) from stock
Tim R.
DISHWASHER LG LDF5545ST Checked unit over found that the control panel was shorted out and wouldn’t turn on but had power going to panel. Needs new control panel. Customer contacting LG about coverage.
Tim R.
DISHWASHER BOSCH SHX68T55UC/07 Checked unit over found that the unit needs a new motor due to E09 error and motor testing bad. Not repairing.
Tim R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced icemaker and adjusted refrigerator temperatures. Checks ok. Customer said they were having issues with the LED in the pull out drawer going out. Unit still functioning properly. I called Lowe’s to see if they would cover it and they said only if it affected the functioning of the unit which it does not Lowes said they would let the customer know it was not covered
Tim R.
REFRIGERATOR KITCHEN AID KSSS36QTB00 Checked unit over found fill valve leaking. Customer to talk with wife. Will let me know.
Tim R.
DRYER - GAS MAYTAG MEDB835DW1 "Checked unit over found that the unit was giving the customer issues with and AF error code and long time to dry doesn’t think it’s getting hot enough. Replaced thermostat to help make her happy. But the unit didn’t need it. Customer said vent was clean but when her husband cleaned it part of the vent cleaning tool came off in the vents. Won’t listen when I tell her that blockage can cause the AF error code. ; used 1 279973 (THERMAL CUT OFF), and 1 8577274 (THERMISTOR) from stock"
Tim R.
WASHER LG WT1101CW Replaced drain pump due to broken impeller. Checks OK; used 1 5859EA1004F (DRAIN PUMP) from stock
Tim R.
RANGE FRIGIDAIRE FGFLZ87GCG replaced ignitor. Cleaned ignitor and adjusted so all burner would lite and work on high and simmer. Tested oven and both bake and broil where working properly fixed and adjusted lower draw. Checks ok
Tim R.
WASHER WHIRLPOOL 110.922821 "Checked unit over found that the unit wasn’t spinning or draining. Found transmission was locked up and motor burnt out and blackish. Needs transmission, motor and tub. Unit 25-30 years old in basement. Not worth repairing new unit old 400 dollars; rqstng P&A on 1 W10389328 (basket & bal ring) and 1 W10820043 (brake & drive tube) and 1 WP661600 (drive motor), states that autho needed"
Steve M.
REFRIGERATOR FRIGIDAIRE FGSS2635TF1 Unit has frost build up on icemaker. Found ice route not sealing properly. Adjusted dispenser assembly.. cabinet slightly bent/ air leak. Frost build up on Icemaker. Geek squad has been servicing. unit operating ok. If problem persists customer needs to contact geek squad 2 yrs old in kitchen
Steve M.
DISHWASHER AMANA ADB1400AGW1 Unit not heating properly. Test ran through diagnostic cycle. Unit runs ok
Steve M.
LAUNDRY CENTER SPEED QUEEN ATEE9ASP176TW01 Unit checks ok. Possibly too high of water pressure causing dispenser tray to overflow. Slightly closed water valves. Monitor next couple cycles. .
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Unit not cooling properly in FF section. Icemaker is not working, bucket is cracked. Installed y clip New icemaker, ice tray and auger assembly. Sealed ice room with silicone and adjusted waterline. Also reposition defrost sensor on fresh food evaporatorKatlyn ok’d repair at Lowe’s. ; used 1 DA82-02367A (Y CLIP), 1 DA97-12540G (AUGER), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
UPRIGHT / CHEST HAIER IF71CM33NW Compressor is tripping the overload device. Call tech line and spoke to Ron. Unit cannot be repaired. Needs replaced 190014-007693Called Lowe’s
Steve M.
REFRIG/SIDE-BY-S KITCHEN AID KRFF707ESS01 Unit not cooling properly. Checked unit over. Fridge checks out ok.
Steve M.
WASHER GE WCVH4800K2WW Washer needs new door lock mechanism ; ordrd 1 WH10X10008 (DOOR LOCK)
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Fresh food lighting is not working found bad LED modules in pantry/freezer2.5 yrs old; ordrng 2 W11205083 (LED MODULE )s
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA Customers upper ice maker is not making ice and is all frosted up. Thawed out and installed new ice maker. Cycled unit test okDa97-15217d; pckd up 1 DA97-15217D (ICE MAKER )
Steve G.
WASHER WHIRLPOOL WTW8500DC0 "Customer states that the unit is making a loud noise and the trim is coming off the lid and making a clicking noise. ;Spoke to Jerry at lowes and advise him of the top making a clicking noise, due to the trim popping off. He adv that would not be a covered item. Adv customer. Installed new wash ;plate. Test ok. ; pckd up 1 W10752283 (washplate)"
Steve G.
REFRIGERATOR SAMSUNG RF260BEAEWW/AA Install new main board cycled icemaker check OK
Steve G.
LAUNDRY CENTER GE GUD27ESSJ0WW Did check the ohm value and they where off. Installed new thermostat. Cycle.d ; pckd up 1 WE4M137 (THERMOSTAT)
Steve G.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Customer states that the unit is not cooling. Customer said they unplug the unit and plug it back in. Tech check out several things and had customer do a couple of test. Tech check back with customer and u it is cooling down.
Steve G.
DRYER SAMSUNG DV42H5000EW/A3 04 Custom states that unit will not start. Found that the child lock was on. Did show customer how to remove. Cycled unit.
Steve G.
RANGE WHIRLPOOL WFE515S0ES0 Install new main board cycled unit test OK; pckd up 1 WPW11122543 (BOARD)
Steve G.
RANGE SAMSUNG NE59J7630SS/AA Installed new burner front left. And noticed right rear. Burner is not. Working. Properly; ordrng 1 1111 (RIGHT REAR SMALL BURNeR)
Steve G.
WASHER WHIRLPOOL WTW5000DW0 "Customer states that the unit is making a whistling noise Load test the unit. Had the customer start a load when tech was on the way, according to the customer complaint. Put the unit into a drain and spin mode, and could not get the unit to act up. Customer did put the washer on quick wash and ran thru a complete cycle. ; ordrd 1 WPW11035751 (GEARCASE)"
Steve G.
DISHWASHER SAMSUNG DW80J7550UG 01 Customer states that the unit is loud durning operation. Original part is NLA and sub part number is NLA; ordrng 1 DD97-00204B (LOWER SPRAY ARM ASSY WITH RAIL)
Shawn H.
DRYER ELECTROLUX EIED55HMB0 Found unit showing E63 error code. Heater shorted to ground. Removed to inspect and found one element shorted to ground. Replaced and ran to test. All ok. Unit starts and heats fine. Unit is 10 years old in laundry room. Collected deductible by card. ; used 1 134792700 (ELEMENT) from stock
Shawn H.
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 Installed ice maker and cycled to test. All ok. Ice maker cycles at a normal rate and water valve is shutting down. Advised customer to dispose of first full bucket.
Shawn H.
DRYER WHIRLPOOL LEN2000JT1 "Upon arrival found unit has good voltage but no operation. Found thermal fuse on blower housing shorted open. Also found loose connections at terminal block. Tightened terminal and bolt snapped. Replaced block and fuse. Ran to test. All ok. Unit heats fine now. Advised customer to have vent cleaned to prevent fuse from failing again. Collected deductible by check. Unit is 19 years old in laundry room. ; used 1 279320 (BLOCK-TERMINAL ), and 1 3392519 (FUSE) from stock"
Shawn H.
REFRIGERATOR MAYTAG MFF2558VEB4 Installed all provided parts. All ok. Doors all seal properly.
Shawn H.
WASHER SAMSUNG WF42H5600AW/A2 Installed new door switch and ran to test. Door lock had a loose connection in the harness as well. Repaired connection and ran to test. All ok.
Shawn H.
MICROWAVE GE JVM7195FL1DS "Upon arrival found unit inop with no power. Removed control panel and found loose connection at bottom tco. Secured connection and ran to test. Unit isn’t heating. Found voltage from board to hv transformer. Transformer shows signs of overheating and shorting. Unit needs transformer, capacitor, diode, and magnetron. ; ordrng 1 WB27X10011 (capacitor) and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron) and 1 WB27X1160 (diode hv)"
Shawn H.
DRYER - ELECTRIC GE GTX22EASK0WW Installed all provided parts and ran to test. Blower is rubbing on the housing. Mount is bent causing binding. Unit needs mount. ; ordrng 1 WE03X23858 (plate motor) and 1 WE13M39 (motor support)
Shaun S.
WASHER WHIRLPOOL WTW4800X0 "Upon arrival found that unit is working just fine, ran multiple series of test on unit, found no error codes ran on different settings everything checked ok upon techs departure"
Shaun S.
DISHWASHER KITCHENAID KDTM354DSS4 Upon arrival found that unit is in need of new roller wheels all around they bottom rack; ordrng 4 W101955417 (WHEEL ASSM)s
Shaun S.
RANGE KENMORE 790.9421240E Upon arrival found that the left front burner switch is out of calibration will not cycle stuck on high all the time ; ordrng 1 LEFTFRONTBURNERSWITCH
Shaun S.
RANGE KENMORE 790.9421240E Upon arrival found that the left front burner switch is out of calibration will not cycle stuck on high all the time ; ordrng 1 LEFTFRONTBURNERSWITCH
Kevin S.
WASHER GE GTW485ASJ3WS "Replaced lid lock. Checked made sure unit was locking. Put unit into s a-speed wash unit filled,agitated, drain and spun out ok."
Kevin S.
DRYER MAYTAG MEDB755DW2 "Customer complaint of issue of dryer randomly shuts off, sometimes just a couple of minutes into the cycle. from sensing. Time had run for a while then adjusted up and down. Unit completed cycle, towels were slightly damp. Customer claims they have used various cycle and adjusted dryness setting. Explained how sense dry works, the sensors, type of fabrics, and size of load. Possibly issue with clothes not making contact with sensor bars. Could not duplicate unit immediately shutting off.; rqstng P&A on 1 W10831163 (cntrl-elec) and 1 W10853313 (sensor) and 1 WP8577274 (thermistor)"
Kevin S.
REFRIGERATOR KITCHEN AID KBFA25ERWH01 "Upon further investigating found uni icemaker indeed is dripping from its mold, took quick video. Customer give ok to replace IM do not have this on truck stock, cross referenced part numbers also.; ordrng 1 D7824706Q (ice maker)"
Kevin S.
DISHWASHER WHIRLPOOL GU2300XTVB0 "Customer claims rinse aid is not dispensing properly during rinse cycle, and is not going down in use. Customer showed me some dishware of some spotting on glassware and silverware not bad at all. I checked spray arms good and clear. No complaints about washing, drying, or completing cycles at this time. Customer does use Lemony Shine to help break down hard water deposits. Customer is on well water. Will look to replace soap dispenser. ; rqstng P&A on 1 WPW10199696 (dispenser)"
Kevin S.
WASHER MAYTAG MVWB880BW0 "Unit is not spinning out and giving SD error code. Put unit into diagnostics, only error code was F71 or SD error code. Put unit into automatic tests, all complete except at stage C9 unit will drain but basket not turning. Proceeded to Motor circuit test. Checked all resistances checked ok, When moved to manual spin test for rpm settings unit had issues running. Problems with RPS sensor and motor. Also replace drive hub and agitation plate, due to wear.; rqstng P&A on 1 280146 (rotor) and 1 W10820039 (hub) and 1 W11252784 (AGITATOR PLATE.) and 1 WPW10076270 (screw) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHD2368TF5 Fill tube is frozen up installed new fill tube
Kevin M.
REFRIG/SIDE-BY-S KENMORE 79571089015 Installed new fan assy and checks ok
Kevin M.
REFRIGERATOR KENMORE 10678182891 Installed new compressor and recharged unit and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Called AHS -Jasmine- restriction in the unit non repairable -auth #-107JDJL- cust to get call back within 2 days
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1817LB6 Unit has a sealed system leak and repair isn’t economical to repair
Kevin M.
REFRIGERATOR GE PSC25MGTABB Installed new filter housing
Kevin M.
REFRIGERATOR KENMORE 10659567990 Filter housing is leaking when filter is in keeping filter out but cust needs shut off under sink replaced before we can replace the part; ordrng 1 WP2186443 (housing)
Brad A.
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF "Found fuse blown, installed new fuse, unit checks ok.; used 1 14QBP20CSB (20 AMP FUSE) from stock"
Brad A.
DRYER FRIGIDAIRE AEQ8000FE0 "Installed new heater, unit is working properly."
Brad A.
REFRIGERATOR SAMSUNG RF4267HARS/XAA "Found back wall frozen around refrigerant inlet line, cleared out ice, put permagum around lines to prevent air leak. Found icemaker not cycling properly. Installed new icemaker. Unit checks ok.; used 1 DA97-07365G (IMK) from stock"
Brad A.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Called Lowes, talked to Gayle, the unit does not have anymore parts to replace for the issue the customer is having. Lowes will contact the customer concerning the issue."
Brad A.
MICROWAVE WHIRLPOOL WMH73521CS-5 "Installed new door, hood light still staying on. Ordered new main PCB, relay on board staying closed.; ordrng 1 W10893407.(PW) (MAIN PCB)"
Brad A.
HOME LAUNDRY ELE MAYTAG MVWB835DW0 "Installed new user interface and main control board, calibrated unit. Checks ok."
Brad A.
DISHWASHER AMANA ADB1100AWW3 Customer requested appointment for 10/16; saved tckt
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Found icemaker frozen up, ordered icemaker, bracket and clips, drain tube, and main PCB. Located in the kitchen. Manufactured 1/2016; rqstng P&A on 1 DA82-02367A and 1 DA92-00606E (MAIN PCB) and 1 DA97-13718C and 1 DA97-19898A, states that autho needed"
Tim R.
DISHWASHER FRIGIDAIRE FDB750RCB0 Replaced drain pump. Checks ok unit has to be completely removed and flipped to change out drain pump. Checks ok; pckd up 1 5304463777 (drain pump kit)
Tim R.
WASHER LG WM2455HG Replaced door seal. Checks ok.
Tim R.
DRYER SAMSUNG DV45K6500EV/A3 Replaced belt and idler. Checks ok; pckd up 1 DE634A (IDLER) and 1 LB1655 (BELT)
Tim R.
DISHWASHER KENMORE 665.13963K013 Replaced door seal. Checks ok; pckd up 1 W10300924V (door seal)
Tim R.
REFRIG/SIDE-BY-S SAMSUNG RS265TDBP Checked unit over refrigerator temperatures were reading correctly and there was no noise. Told customer to observe
Tim R.
DRYER SAMSUNG DV48H7400EP/A2 "Replaced belt and idler; used 1 6602-001655 (DRYER BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
Tim R.
RANGE FRIGIDAIRE MODEL WORN OFF.... Checked unit over found that the clock had completed shorted out and wouldn’t come on. Needs new control. No model available attached picture of worn model. No repair possible. 7nit 12-15 years old in kitchen.
Tim R.
DISHWASHER KENMORE 665.13293K115 Checked unit over found blockage in drain pump. Cleared blockage. Checks ok.
Steve M.
DRYER GE GTD42EASJ2WW Installed side vent kit