Checked out the unit and showed the customer different features on the cooktop and showed them how the burner and switches typically operate. Check OK

Inspected unit and found the unit working properly but noisy. Found the idler pulley making some noise but not worn down in any way. Found the blower wheel with some uneven lint build up. Cleaned out lint built up and greased the idler making sure it was not longer making noise. Discussed with customer cleaning the lint filter and the air flow of the unit as well as the vent line. All checks ok.

Inspected unit and found the front two burners would heat on high but not on low. Unit would stay at a high heat regardless of what setting it was put on. Gave customer quote for both front burner infinite switches. Customer declined repair for now.

Installed new parts. All checks ok.

"Inspected unit and found unit heating up. Found heating element working properly. Found when changing cycles on the timer, the heating element would sometimes not heat up. Timer contacts not connecting and sending proper voltage to heating element in certain cycles. Timer discontinued from manufacturer and no longer available."

Installed new part. All checks ok.

Installed new parts. All checks ok.

Installed new parts. All checks ok.

Installed new part. All checks ok.

Replaced leaking icemaker. Checks OK; ordrng 1 4317943(ts) (Icemaker)

Check unit over found at the front left burner and front right burner switch were completely shorted out and would not responding. Customer also complaining about front right burner not holding temperature that unit would need a new front right burner switch. Oven will not maintain temperature and cook things evenly. Unit would need a new control board in order to fix that issue.; rqstng P&A on 2 EBF62174907 (Switch)s and 1 MEE62385201 (Burner FL) and 1 EBR89296001 (Main control)

"Check it over, found that the unit was making a grinding and buzzing noise and the drum would not spin. If I started the motor and spun the drum manually, I can get it to start to spin but after a few seconds he would shut down drum has started to separate at the weld and it is causing the unit to drag. This has shorted out the motor assembly. Unit also will not heat tested heating helmet and heating on tested OK. Unit has a failed control floor. Unit needs new motor and drum along with control; rqstng P&A on 1 EBR31002613 (Control) and 1 4681EL1008P (Motor) and 1 3045EL1002P (Drum)"

"Inspected the unit and found it in rough shape. While running a test cycle found a cracked drain pump impeller making a loud noise during a drain cycle. Inner diagnostics and constantly kept shutting itself down. After resetting the unit and getting it to run actual diagnostic cycle, found the gear case and basket out of line and making a loud grinding noise while spinning, indicating a failure in the gear case and basket. Door bellow is slightly damaged due to the excess shaking and vibrating. The unit is roughly 10 years old and located in a tight space in a laundry room. Not a recommended repair as this is neither cost-effective nor functionally effective. Repair would require 2 techs and the unit moved by the customer to a large room in the house in order to complete repair. Repair has a high risk for leaks and issues due to the complexity of repair. ; ordrng 1 W11201284 (Control) and 1 W10911040 (Panel) and 1 W10208263 (Door glass nla) and 1 W10003430 (Gasket clamp nla) and 1 WPW10605427 (Pump) and 1 W11106747 (Bellow) and 1 W10544980 (Rotor) and 2 W11266649 (Suspension spring)s and 1 W10870751 (Stator) and 1 W10261582 (Tub vent nla) and 1 W10901030 (Front and rear tub assembly) and 6 W10793364 (Tub clamps nla)s and 2 371499 (Drain hose clamp nla)s and 1 4396899 (Bracket nla)"

Found a failed washplate. Ordering parts. ; ordrng 1 W10752187 (Screw) and 1 W10752283 (Washplate)

Board not flashed properly per tech line ; ordrng 1 5304537110 (Brd)

Inspected the unit and found a failed lamp. Ordering part. ; ordrng 1 W11048980 (Lamp)

Checked out the unit and found that the water dispenser was not dispensing water and also had concerns regarding the door seals not sealing properly. Removed the door seal off the bottom of the refrigerator and cleaned off around it and made adjustments to make sure it was closing along the bottom. Inspected the other two door seals and found no issues with the other two door seals. Removed the water dispenser assembly and found that the piece behind it was broken and was not dispensing water. Also made adjustments to the freezer door rails due to them not closing properly. Checks OK; ordrng 1 DA97-04952B (Dispenser cover(shipping to customer they will install)

"Checked out the unit and found that the unit was running, but not cooling. Found the compressor would kick on and off within about two seconds. Ordering; ordrng 1 5304537774 (Compressor) and 1 5304522277 (Filter dryer) and 1 297286812 (Capacitor), states that autho needed"

Inspected unit and found unit would randomly leak. Found drum with excessive movement. Ordering parts. ; rqstng P&A on 1 205765 (Valve) and 1 203843 (Overflow sensor) and 1 39837 (Balance ring) and 1 RB150003 (Pump) and 6 37575 (Spring)s

Checked unit over found outer oven door glass broken this is the furthest piece of glass from the inner oven. Sent info to AHS and they dont consider this normal wear and tear.

Replaced broken wire on thermostat housing checks ok

Fixed door slides in freezer checks ok

Fixed door latch and cleaned dispenser check ok

Cleared pressure switch and reset control checks ok

Unit needs new drain pump and drain line due to being plugged up. No repair.

Installed parts listed, all checked good

Replaced control board and tested. Checks OK

"Replaced lower spray arm and door seal tested unit checks OK"

Reprogramed control and updated software and instructed customer on options.

Fixed door handle. Checks OK

"Inspected the unit and found the lid lock damaged, and the harness damage running to the drain pump. Repaired drain pump and attempted to trick the door switch and the unit would not start and despite an error code. In our diagnostics and found an F6 E3 error code for miscommunication. Provided this information to the customer advised with possible issues the customer could have replacing the door switch. Customer declined repaired at this time."

Inspected the unit and made adjustments to the upper dish rack assembly. Leveled the dishwasher so the door closed properly. All checks OK.

Inspected the unit and found an oversuds code and a low water flow code. Found the cold water vale with poor water flow. Shut off the hot and cold water lines and removed both hoses to the valves. Found debris and blockage in the filter of the cold water valve. Removed and cleaned off. Installed filter and reattached waterlines. Ran another test cycle and we now have good water flow. Recalibrated the unit and ran a mechanical test cycle and found no other issues. All checks OK.

"Inspected the unit and found the gearcase shaft cracked and while running the unit through a spin cycle, Its making a loud abnormal noise and the basket wobbling severely. Unit is 13+ years old and located in the laundry room. Called AHS and advised of issues. Not a recommended repair. AHS to contact the customer regarding replacement options."

Inspected the unit and found an error code for heating issues. Removed the rear panel and found all heaters working properly. Secured temp sensor. Ran a test cycle and adjusted temp. All checks ok.

Installed parts and ran a test cycle. All checks ok.

Inspected unit and found a faulty door switch. Replaced switch and ran a test cycle. All checks OK ; used 1 3406107 (SWITCH) from stock

"Inspected the unit and found the suspension and gearcase failed. Provided info to the customer, they declined repair."

"Inspected the unit and found a minor dent on the right side of the unit, causing a scraping noise. Disassembled the top in the front and found no other issues. Provided information to the customer."

Inspected the range and found the bake element defective not allowing oven to reach temperature. Gave customer estimate to replace bake element. Customer approved repair. Replaced bake element and oven reached temperature. Everything is working properly.

"Inspected the refrigerator and found the ice maker frozen indicating a faulty fan motor and defrost heater not functioning correctly. Replaced auger and ice maker assembly. Unit would not cycle the ice maker, unplugged refrigerator for 5min to reset control board. Advised customer to allow 24 to 48 hours for normal ice production.; used 1 DA97-12540G (AUGER), and 1 DA97-15217D (ICE MAKER) from stock"

Inspected the dishwasher and found the lower spray arm has fallen off. Customer was concerned of breaking it by reinstalling. Reattached lower spray arm. Everything is in working order.

"Replaced damaged rotor, clutch and cover. Calibrated washer and ran a test cycle. Everything is working properly."

Removed and replaced internal dispenser water line. Tested several times after replacement no water dripping.

Called warranty unit has wiring shorted out. Non repairable spoke to Jessie

Installed parts listed, all checked good

Inspected the unit and found a failed tensioner. Replaced with truck stock. Ran a test cycle. All checks OK; used 1 W10837240 (BRACKET) from stock

Installed part. All checks OK

Inspected the unit and found everything functioning as it should from factory. All checks OK

Inspected the unit and found everything functioning as it should from factory. All checks OK. Advised to try a couple of tests to understand if the vents need cleared or not.

Installed parts listed, all checked good

Inspected the unit and found a loose connection to the water reservoir. Secured connection. Ran a test cycle. All checks OK

Inspected the unit and found everything functioning as it should from factory with no issues. All checks OK

Installed part. All checks ok

inspected the unit and found when trying to run it through a test cycle. Water sprayed out of at least one hose not allowing me to run it through a test cycle due to mice chewing on the hoses. Customer declined repair.

Installed part. All checks OK

Inspected the unit and found a frozen waterline to the icemaker sealed within the cabinet. Customer will need to put the unit through a 24 hour defrost.(unplugged with doors wide open.) in order to remove the ice from the line.

Checked out the unit and found the unit not draining properly. Checked out the drain and found that the garbage disposal had been recently installed and did not have the garbage disposal plug knocked out of it. Remove the plug and ran a test cycle. Check OK

Installed parts listed, all checked good

"Checked out the unit and found the unit was not running. The lights were on, but nothing was happening. Replaced the defrost timer and also found that the fan in the freezer was stuck on some insulation. Cleared out the fan and after clearing out the fan the unit started cooling. Check OK; used 1 5304526183 (DEFROST TIMER) from stock"

"Checked out the unit and found when starting a cycle it runs for 2 to 3 seconds, and then shuts off. Disassembled the unit and check the heater along with the control board and all fuses. Found a thermal fuse was blown and replaced. The thermal fuse and the unit still would not start. Found that the heater was shorted out and also shorted out the control board and timer due to the back feed of electricity. Advised the management company of the cost and they did not want to proceed further."

Installed the new parts and ran a test cycle and the unit was heating up on all cycles. Advised customer that if the issue returns to have the outlet inspected just to make sure were not losing voltage. Checks OK

"Checked out the unit and found that the unit was not heating and also was making a squealing noise. Disassembled the unit and found the heating element wire was broken. Lubricated the main bearing and repaired the heating element wire, reassembled the unit unit and ran a test cycle. Check OK"

"Check unit over and found that unit had a shorted magnetron, capacitor, and diode. This unit is about 15 years old located in the kitchen.; rqstng P&A on 1 ### (Magnetron) and 1 #### (Diode) and 1 #### (Capacitor)"

"Replaced rollers and idler. Checks ok. ; ordrng 2 W10314173(ts) (Roller)s, used 2 W10314173 (ROLLER KIT), and 1 279640 (IDLER) from stock"

"Checked unit over found that the unit would not spin out the clothes. Found that the motor and the transmission were both stripped out. Unit is approximately 20 to 25 years old. Pictures of the unit are attached. No model and serial on unit.; rqstng P&A on 1 #### (Transmission), ordrng 1 #### (Motor)"

Needs parts listed ; ordrng 1 W11524655 (Valve) and 1 W10528513 (Dual tube)

Ordering part. All other checks OK. ; ordrng 1 WE04X24719 (Button)

Inspected the unit and found it completely dead and not responding. Found voltage running to the display and control board but no response. Ordering parts. ; ordrng 1 Xxxxx (Display board) and 1 Xxxxxxx (Control board)

Inspected the washing machine and found the pressure sensor in the control board floating unit would drain as its filling and customer states water levels were an accurate way to high. Ordering control board.; ordrng 1 W11608056 (CONTROL)

Inspected the washing machine called technical support spoke with Pat and third diagnostic testing will determine the dry motor to be faulty. Ordering drive motor.

Adjusted water line and checks ok; O-emld tckt

"Water valve, not opening to icemaker to get water to icemaker new water valve to be installed; ordrng 1 5304525994 (Wv)"

Checked out the unit and found that the front right burner was not working. Replaced the burner switch and run a test cycle. Checks OK; ordrng 1 Ebf62174906 (Infinite switch(TS)

Inspected unit and found unit user interface and lights flashing constantly. Unit was acting is power was just constantly surging. Attempted to out unit into diagnostics with no luck. Also tried to use a different outlet and unit still did the same thing. Ordering parts. ; rqstng P&A on 1 W11161172 (Main board) and 1 W11234027 (LED harness) and 1 W11228040 (LED module) and 1 W11306948 (Unit harness) and 1 W11324183 (User interface)

Inspected unit and found the unit would work properly but had multiple codes for the shifter as well as pressure sensor loss. Unit also had rubbing noise coming from belt. Ordering parts. ; rqstng P&A on 1 W11578827 (Control board) and 1 W10721967 (Splutch) and 1 W10808317 (Belt) and 1 W11398781 (Shifter)

Installed parts listed, all checked good

Checked unit over found that the buttons had been smashed in and out into demo mode. Disassembled and fixed buttons and reprogramed control and touchpad. Checks ok

Reprogrammed and instructed customer on detergent usage. Checks ok

Reprogrammed control and recalibrated unit checks ok.

Checked unit over found unit wasnt cleaning due to spray arm unable to move. Removed spray arm and repositioned correctly. Checks ok

Fixed door switch that was keeping the unit from running. After repairing ran the dryer and drum was scraping the frame terrible. Found that front bearing came had come off and customer continues to use it and it tore into the drum and front frame. HBW not repairing

"Checked it over found that the oven had several different issues and most of the parts were not available. Unit needs new door springs and door receivers along with door latch. Unit also needs a new touchpad and burner switches due to multiple broken burners. Parts are shown no longer available open homebuyers, and they put the unit into options."

Installed parts listed, all checked good

Fixed motor mounts and tested unit leaking from door seal. Replaced door seal. Checks ok ; used 1 154827601 (GASKET) from stock

Unit needs new burners switches and handle. Unit is about 30 years old in the kitchen. Called and reported to AHS

Installed parts listed, all checked good

Installed parts listed, all checked good

Installed parts listed, all checked good

Inspected the unit and found a quick wash cycle and found no leaks. Removed the top and back panel and found no water in the washer. Ran a larger tub clean cycle and found water backing up in the drain line. Advised the customer to have a plumber come out and clear the line. All other checks ok.

Installed parts, all checked good

Installed parts listed, all checked good

Installed parts listed, all checked good

Removed and replaced lid switch assembly. All checks good.

Inspected the washer and found the drain pump is making noise when it gets warm. Replaced drain pump with truck stock. Ran a test cycle. Everything is working properly. ; used 1 WH23X28418 (DRAIN PUMP) from stock

Replaced UI control board and main control board unit is responsive and working

"Replaced stater, rotor, shifter, accelerator, and control board. Unit show signs that it has had water flooded up about 3 to 4 inches on the base, causing slight corrosion to wearing terminals underneath the unit. Unit is operating properly at this time."

Installed parts listed, all checked good

Install new iceroom fan and heater for the fill tube reset unit filled icemaker and checked OK

Installed parts listed, all checked good