Local Reviews
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Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Unit needs repaired per ice maker bulletin and FZ door is broke Where it holds the handle on; rqstng P&A on 1 DA82-02161E (FZ DR) and 1 DA82-02367A (CLIPS) and 1 DA97-14474C (CONTAINER ) and 1 DA97-15217D (IMK) and 1 DA97-19898A (TUBE), states that autho needed"
Kevin M.
REFRIGERATOR SAMSUNG RH25H5611SR/AA Ff door isn’t latch properly latch broke; ordrng 1 DA63-08235A (DOOR LOCK)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Dampers not opening properly ordered new damper to be installed customer paid in full with a check check number is 1714; ordrng 1 WPW10257451 (damper)
Kevin M.
REFRIGERATOR SAMSUNG RS265TDWP/XAA01 Unit needs ff fan assy frozen up; rqstng P&A on 1 DA97-08724N (FF FAN ASSY)
Brad A.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Found icemaker kit was not ordered properly, ordered icemaker kit.; rqstng P&A on 1 DA82-02675A (ICEMAKER KIT), states that autho needed"
Brad A.
WASHER LG WM2277HW "Found unit giving DE error code, LG Techline was not available, want to get confirmation from LG that control is needed. Will call customer with information after talking with LG. needs more work.Main control- 6871er1078t185.42"
Brad A.
REFRIGERATOR GE GFE29HSDASS "Found filter housing not able to allow filter to seat properly, need to replace housing. Damaged filter trying to get it to fit into housing. Replacing filter.; ordrng 1 GERPWFE (FILTER) and 1 WR02X13684 (filter manifold)"
Brad A.
REFRIGERATOR HAIER HRF15N3AGAS "Installed new main control and power cord. Unit is blowing fuse on control board. Compressor ohms out ok, unit needs inverter board(wr55x30490). Part shows NLA on DAP, will check with Shari to see if it is available. ; schdld next appmnt for 2/18 TUE !"
Tim R.
DISHWASHER LG LDF5545BD Replaced control unit. Unit is now filling with water but throwing same Ie error code. Still getting error code instructed customer. Unit would need a case break due to not sensing water flow. Customer doing repair himself.
Tim R.
DISHWASHER WHIRLPOOL WDF760SADM1 Replaced racks and tested unit. Checks ok. Slight motor noise but still functioning properly.
Tim R.
DRYER SAMSUNG DV48H7400EW/A2 01 "Replaced roller and idler. Ok; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (ROLLER) from stock"
Tim R.
WASHER LG WM8000HWA Checked unit over found that the bearings had worn out. Needs new tub. No repair due to cost.
Tim R.
WASHER MAYTAG LAT2500AAE Replaced pressure switch due to over filling with water. Checks ok.
Tim R.
WASHER LG WM2140CW Replaced cold water valve customer had and cleared out dispenser. Checks ok
Tim R.
OVEN LG LRG4113ST/00 Replaced fan blade and fan assembly. Checks ok
Steve G.
OVEN JENN AIR JMW3430DS02 Cancel out ticket. Unit is all one and the microwave is the issue
Tim R.
WASHER SAMSUNG WF330ANW/XAA Replaced door boot. Checks ok
Tim R.
DISHWASHER KITCHENAID KDFE104DSS3 Replaced water valve due to sticking open and over filling. Checks ok
Tim R.
RANGE KENMORE 790.9601141 "Replaced two shorted switches, element and control and overlay. Checks ok; used 1 316075103 (BAKE ELEMENT), 1 316436000 (SWITCH), and 1 316436001 (ELEMENT SWITCH) from stock"
Steve G.
REFRIGERATOR LG LMXS30776S/01
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US2A Adjusted door strike and latch. Checks ok
Steve M.
RANGE FRIGIDAIRE FGES3045KFF Installed new control and sensor. All elements are cycling back n forth properly.
Steve M.
DRYER WHIRLPOOL WED4815EW Unit won’t start due to blown thermal fuse.. installed new fuse. Running ok; used 1 3392519 (FUSE) from stock
Steve M.
WASHER GENERAL ELECTRIC WJRR4170G0WW Installed new washer motor unit now operating
Steve M.
DISHWASHER LG LDF5545ST AE leak error. Need to remove dishwasher to find leak. Found unit leaking from door. Not installed properly. Need to properly install dishwasher to prevent leaking from door .
Steve M.
WASHER SPEED QUEEN AWNE9RSN115TW01 Lid not locking. Replaced lid lock unit working ok.; used 1 203504 (LID LOCK) from stock
Steve G.
WASHER LG WM2277HS Customers soap dispenser will not come out. Had to drill out screws and remove screws take out the dispenser and separate the dispenser to free up the soap cup. Cycled.
Kevin M.
REFRIGERATOR WHIRLPOOL KSRT25CRSS01 installed new compressor and recharged unit and checks ok
Steve G.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer states that the unit was not cooling the other day. Tech called customer when on the way and customer stated that the unit is working fine. After asking the customer several questions we determine to cancel out the appt. Customer call back in 5 minutes and stated that it wasn’t working now. Tech did check and the temp in the frig was 37 and the check the evap coils and had good frost pattern. Tech advised to place food in the unit so it will work more efficient. Customer did not hear any clicking noises. Tech unplug the unit for several minutes to see if the unit would start right up. Everything did check ok.
Steve G.
REFRIGERATOR-SID LG LFXS28968S/11 "Installed new left door and display, paddle and funnel assy. Cycled unit test ok."
Brad A.
WASHER SAMSUNG WV55M9600AV/A5 "Installed new door and main PCB, unit is working properly."
Shawn H.
WASHER SPEED QUEEN AWN63RSN115TW01 Installed all provided parts and ran to test. Unit spins smooth now with no excessive movement. All ok.
Brad A.
FREEZER FRIGIDAIRE FFTR2021TW "Customer did not answer the door again, made two trips to the customers house with no response."
Shawn H.
WASHER BOSCH WFMC8401UC/14 "Upon arrival customer has replaced drain pump and gotten door unlocked and open. Now unit isn’t closing locking the door. It recognized it is shut but won’t lock. Checked lock and it is within spec, harness is good. Not getting proper voltage from main control to lock. Unit needs main control. Customer does not wish to repair due to cost."
Brad A.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Installed new evaporator cover and main control, unit checks ok."
Shawn H.
REFRIGERATOR FRIGIDAIRE FGHB2868TF6 "Upon arrival customer stated unit hadn’t filled ice bucket in since Tuesday. Only made 1 to 2 trays worth. Checked and found ice maker fill tube frozen. Replaced line and insulated per service bulletin RF1902. Ran to test and ice maker fills as it should, fan runs, tray twists, and sensor is good. All ok. ; used 1 241920106 (FILL TUBE) from stock"
Kevin S.
WASHER GE GTW685BSL1WS "Replaced parts, checked over unit. Put into a normal wash, had unit fill and agitate. Then proceed to drain and spin. Unit checks ok, no leaks sounds good. there was some tearing to flooring in front of unit. Immediately took pic attached."
Kevin S.
WASHER FRIGIDAIRE FFFW5000QW0 "Replaced interface, unit checks ok. Showed customer."
Tim R.
WASHER FRIGIDAIRE FAHE4045QW "Unit needs motor and belt due to belt slipping and motor buzzing and not spinning out the clothes with a load in it. ; rqstng P&A on 1 137051400 (belt) and 1 137326000 (motor), states that autho needed"
Kevin S.
MICROWAVE FRIGIDAIRE FGMV176NTD "Replaced parts, had tested unit for at least 2x 5 min. Runs. Unit is heating and sounds ok. Remounted unit with help from customer."
Steve M.
RANGE FRIGIDAIRE FGEH3047VDA Oven control shutting off by itself. Need clock and overlay ; ordrng 1 5304516860 (CLOCK ASSEMBLY ) and 1 XXX (OVERLAY)
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Installed parts and took pictures and sent to Samsung
Steve G.
DISHWASHER FRIGIDAIRE FGID2466QF7A Customer states that the unit is throwing up a er error code. Another company was out couple of weeks ago. Customer needs console assy. Tech order part. ; ordrd 1 5304520552 (CONSOLE)
Shawn H.
RANGE SAMSUNG NE58K9850WS/AA "Upon arrival customer stated that large right front burner won’t regulate temp after 30 minutes of use. Ran burner for short time and it adjusted as it should. Switch is heating up and shorting out after extended use. Checked unit for error codes and found only a dc code. This is a divider error code divider is inserted properly and switch is sensing divider. Divider may have not been installed correctly. Customer also states that after 30 minutes of use on the broil the unit won’t cycle the element and keeps it on. It then gets so hot it locks out the door and they cannot use until it cools. Ran unit in broil to test. Broil would not cycle properly. It got to 600+ degrees. Unit needs temp sensors, relay board, and infinite switch. ; rqstng P&A on 1 DE92-03960C (RELAY BOARD ) and 2 DG32-00004C (TEMP SENSOR )s and 1 DG44-01006B (SWITCH)"
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new fresh food feeding assembly and the icemaker bulletin and took pictures
Shawn H.
DRYER - ELECTRIC LG DLEX7800WE Upon arrival found lint trap cover broken in center. Removed so customer can use. Unit needs lint trap. ; ordrng 1 11111LINTTRAP (11111LINT TRAP)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF989SDAB03 Unit isn’t going into def wiring shorting out in cabinet causing frost build up and not cooling calling AHS-Amy- they are putting unit into options
Shawn H.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Upon arrival customer customer stated that just the fresh food section isn’t cooling. No frost build up in freezer blocking air flow. Evap fan is running. Put unit in forced mode and checked for damper operation. Damper isn’t opening. It has voltage but isn’t opening. Unit needs damper control. ; ordrng 1 W11087463 (damper)
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Upon inspection the balance ring has come loose and is damaged along with top cover. Secured everything in place, used a tool to help bend balance ring clips in place better. Went ahead and load tested with several towels. Unit filled and agitated ok, upon final couple minutes of spin out unit definitely making noise suspect one or both bearings damaged. ; ordrng 1 203394 (DRIVE SHAFT) and 1 203531 (PULLEY) and 1 203968 (TOP COVER) and 1 204383 (OUTER TUB AND SEAL KIT) and 1 29728 (insert spline) and 1 39253 (MILKSTOOL WITH BEARING) and 1 39837 (BALANCE RING)"
Kevin S.
WALL OVEN THERMADOR MEM301ES/02 Door hinges either worn or stretched. Door still shuts but unit is 11-12yrs old. Customer wants new hinges to repair.; ordrng 1 663831 (hinge-door)
Kevin S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "unit is not cooling---. ; ordrng 1 W11036566 (motor-evap)"
Brad A.
WASHER LG WM3270CW "Unit will not power on, found customer outlet does not have proper voltage. Turned breaker on, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Error code ff fan assy needs placed was only told about icemaker issue on previous call; rqstng P&A on 1 DA97-13757A (FF FAN ), states that autho needed"
Brad A.
DISHWASHER KENMORE 665.13693N412 Installed new main control and wash motor. Unit is working properly.
Brad A.
REFRIGERATOR SAMSUNG RF28HFEDTSG/AA "Customer was not home, left message for them to reschedule; saved tckt"
Tim R.
REFRIGERATOR-SID LG LFXS24623W/00 Replaced parts listed.
Steve M.
WASHER MAYTAG MVWB765FW2 Unit is squeezing during spin cycle. Bearing is going out in GEARCASE. Replaced GEARCASE. Unit spinning properly.L1-32746583512 Caitlin at Lowe’s; used 1 W10811956 (GEAR CASE) from stock
Steve M.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Unit leaking water. Unit was repaired and damaged somehow during re-assembly. Drawer divider is bent not aligning with cabinet and rear base of fridge is wet, leaking water from insulation from suction line entry pointDue to condition of unit we are unable to proceed with repair Candy at Lowe’s was notified"
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR Customer states that the unit is not getting any ice. Thawed out and installed new ice maker and clips. Pulled water line for ice maker out 1/4 inch and sealed up ice room. Cycled.
Tim R.
WASHER LG WM3500CW Replaced control and tested unit. Everything functioning properly.
Steve G.
DRYER SAMSUNG DV52J8700EP/A2 Installed new rear bulkhead nuts for the rollers motor as well as ray rollers with shaft cycled unit test OK
Steve M.
WASHER SAMSUNG WF42H5600AW/A2 4E error. Unit not filling with water properly all valves check ok. Smart install checks ok. Water level sensor is fluctuating ok need main board and recommend new sensor to go with. Declined repair.
Steve G.
WASHER KENMORE 110.2813241 Found wash plate was stripped out bowl was halfway out but still would not come out installed new wash plate and bolt cycled test OK did speak to Rob Rob gave approval; pckd up 1 W10752187 (screw) and 1 W10752285 (washplate)
Steve G.
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW00 Customer states that the unit is was thawed out and the unit has a restriction in the system. Gave customer an est of $432. Customer is going to think about the repair. If she does call back please preorder parts and set up for KM and 2 hrs
Steve G.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC Amy at ext warranty company.Remove the Schrader valve and found there was no Freon in the system at all remove back wall got leak detection kit Auth could not find any leaks at any of the joints that were visible inside the unit or behind the unit advise the warranty company leak in the cabinet unit is not repairable
Steve G.
DRYER SAMSUNG DV42H5200EW/A3 04 Customer states that the unit hums when she starts it up. installed new motor blower assembly cycled unit tested OK; pckd up 1 DC93-00101N (MOTOR)
Steve G.
DRYER LG DLGX3371W Customer is getting a fill water error code on her steam. Customer needs dispenser and pump assy customer is going to call lg to see if they will cover the repair. Customer has been advised that service call will not be refunded. If lg covers customer is to get the APN#. We will preorder the part and bring out to complete the job.
Steve G.
WASHER MAYTAG MVWX655DW1 Customer states the the unit is loud in agitation. Found that he gearcase is out. Verbal est of 750. Customer is not going to repair.
Steve G.
WASHER WHIRLPOOL WTW50000DW1 Customer states that the unit is not spinning out. Customers unit has a bad transmission. $ 700 verbal est. labor is 450. Customer is not going to repair.
Shawn H.
WASHER GE GTW485ASJ1WS Upon arrival customer states that unit won’t advance past the rinse cycle. Checked for error codes and found F23 lid lock error. This error keeps unit from advancing. Checked function of switch and it works as it should. Unit has a firmware update to fix a bug with F23 error. Updated firmware via NEWFI and ran unit in speed wash to test. Unit advances on with no issues. All ok.
Shawn H.
WASHER MAYTAG MVWX655DW0 "Upon arrival checked unit for error codes and found F8E8 no fill long fill, F0E5 off balance codes present. Checked water valves and found hot supply shut off. This will cause a long fill no fill and fabric softener not to dispense. Opened valve and ran to test again. Unit fills fine and washes fabric softener out as it should. Checked for off balance and found the drive hub worn causing tub to be loose. Hub is worn due to excessive end play in transmission. Unit needs transmission, drive hub, and wash plate. Due to cost of repair customer does not wish to repair."
Shawn H.
DISHWASHER WHIRLPOOL WDF530PAYB0 Installed all provided parts and ran to test. Unit is quiet and heats as it should. All ok.
Shawn H.
DRYER LG DLE7100W Installed all provided parts and ran unit to test. Unit starts up fine now and motor is quiet.
Kevin S.
DRYER SAMSUNG DV42H5200EP/A3 "Unit not heating, customer had purchased a heating element kit online. Found element and thermostat good but thermal cutoff was bad. Customer had kept old parts, re used his old thermal cutoff. Unit is heating ok, has good venting Told customer to continue to monitor and it it goes out again recommended replacing with our kit. Unit checks ok."
Brad A.
RANGE SAMSUNG NE59J7630SS/AA "Installed new display, unit is working properly."
Brad A.
REFRIGERATOR WHIRLPOOL ET18PKXGW01 ALL OPERATIONS CHECK OK.
Brad A.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Found incoming water line filled with grit, clogged water filter housing. Call Lowe’s, talked to Amy, they are not going to cover the repair due to debris in waterline causing the issue. Call customer to let them know to talk to Lowe’s for further information."
Brad A.
DRYER SPEED QUEEN ADEE8RGS173TW01 "Installed new motor, unit is working properly."
Brad A.
RANGE LG LRE3194SW/00 "Installed new relay board, unit is working properly."
Brad A.
HOME COOKING - E LG LSE4613ST/00 "Installed new main control and user interface, unit is working properly."
Steve M.
DISHWASHER GE GDT625PSJSS Latch is broken. Needs replaced ; ordrd 1 WD21X10490 (latch tub)
Steve M.
WASHER GENERAL ELECTRIC WJRR4170G0WW Inverter motor is smoking. Need motor replacement.13 yrs old in laundry room ; ordrng 1 WH20X10093 (washing machine moto)
Brad A.
MICROWAVE SAMSUNG ME21M706BAG "Found unit not heating, installed new magnetron, unit is working properly."
Steve G.
DISHWASHER LG LDP6809SS Found some to the lights not working right on the control panel. ; ordrng 1 1111 (DISPLAY PANEL )
Shawn H.
RANGE AMANA ARG7200W "Upon arrival customer states control is inop, oven won’t ignite, and 2 burners won’t ignite. Have voltage to control but no display or operation. Have correct voltage to thermostat for oven but not putting out voltage to igniter. Left front and right rear burner won’t ignite because igniter is cracked and shorting to ground. Unit needs EOC, thermostat and 2 igniters. EOC is NLA as of 04/12. Customer paid deductible by cash. ; rqstng P&A on 1 WP315568B (EOC(NLA 04/12)) and 1 WP31770401 (THERMOSTAT ) and 2 WPY0316773 (igntr-surf)s"
Brad A.
WASHER SAMSUNG WF45K6200AZ/A2 "Installed new bellow, unit checks ok. Customers drain is overflowing when unit drains. Showed customer drain issue."
Brad A.
DRYER SAMSUNG DV50K8600EV/A3 "Found idler pulley broken, found two rollers making noise, installed new pulley and rollers, unit is working properly.; used 1 DC93-00634A (IDLER PULLEY), and 2 DC97-16782A (ROLLER) from stock"
Shawn H.
WASHER SAMSUNG WA45N3050AW/A4 Upon arrival customer stated that unit makes a knocking noise in spin. Put unit into spin only to test. Tub is hitting the left side of the cabinet in spin. Checked and found shocks worn causing tub to hit sides. Unit is level. Advised customer to cut down load size. Unit needs shocks. Samsung ticket # 4152260637; ordrng 4 1111111SHOCKS (1111111SHOCKS)s
Tim R.
RANGE MAYTAG CRG9700CAM Replaced ignitor. Checks ok.
Tim R.
WASHER MAYTAG WTW5000DW2 Replaced drive hub. Checks ok. Customer has drainage issue with house piping.
Tim R.
RANGE WHIRLPOOL WFG320M0VW2 Replaced shorted ignitor. Checks ok
Tim R.
DRYER WHIRLPOOL WGD4800XQ0 Checked unit over found that the unit needs new thermal fuse kit. Replaced fuse kit. Tested Checks ok.; used 1 3392519 (FUSE) from stock
Tim R.
REFRIGERATOR WHIRLPOOL GLRS263ZDW0 Replaced leaking icemaker. Checks ok; used 1 241709804 (ICE MAKER) from stock
Tim R.
WALL OVEN WHIRLPOOL GBS277PDQ1 Checked unit over found shorted key pad. Parts is NLA per Dave at DAP. No repair possible. Informed landlord.
Tim R.
DISHWASHER LG LDF5545ST Checked unit over found that right side door seal wasn’t sealing up properly. Adjusted door seal and door latch. Also adjusted leveling kit on dishwasher sink unit with set level. Instructed the customer on rinse aid usage. Checks OK
Steve M.
DRYER SAMSUNG DV42H5000EW/A3 Unit not heating due to faulty heater. RR heater. Unit operating ok
Steve M.
WASHER MAYTAG MAVT446AWW Installed new drain pump. Unit operating ok
Steve M.
WASHER WHIRLPOOL WTW8500DC1 Unit only spinning clothes put on bulky cycle. No error codes found. Test ran unit running ok. No mechanical failure. Installed new control. Calibrated. Test ran through service mode. Unit checks ok.
Steve M.
REFRIGERATOR FRIGIDAIRE FFHN2750TP3 Icemaker not cycling due to frozen water line. Applied foil tape to water line and sealed rear of refrigerator line. ; used 1 5305877995 (COMPOUND) from stock
Steve M.
WASHER HOTPOINT HTW240ASK5WS Unit making noise during wash and spin cycle. Found loose drive pulley not causing belt to come in contact with pulley cover. tighten all components unit is operating properly
Steve M.
REFRIGERATOR FRIGIDAIRE FFHB2750TP5 Unit not making ice due to frozen water line. Applied foil tape and putty to water line and rear line cavity .
Steve G.
DISHWASHER SAMSUNG DMT4000RHW/XAA Customer states that the not start. Found the customer needs the bladder/sensor and main board. Gave customer est.
Steve G.
WASHER LG WM8000HWA Customer is getting an OE code... found the pump was out. Installed new pump assy. Cycled test ok.; pckd up 1 4681EA2001T (DRAIN PUMP)
Steve G.
DRYER WHIRLPOOL WED5600XW0 Customer states that the unit is not drying. Found that the unit is heating fine and that the customer needs house vent clean out.
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/11 12 Customer states that the unit is not making ice;. Thawed out ice room. sealed up ice room and installed new ice maker and clips assy. Cycled. ; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217B (ICE MAKERDS9230320)
Shawn H.
RANGE SAMSUNG NE59J7630SW/AA Installed new fan motor and ran unit in convection bake to test. Fan is quiet. All ok.
Shawn H.
DRYER SAMSUNG DVE50R5400W/A3 Installed all provided parts and ran unit to test. Unit is quiet and runs smooth. All ok.
Shawn H.
REFRIGERATOR LG LFC24770SB/02 Upon arrival found defrost drain clogged causing overflow of melt water into bottom of freezer. Thawed drain and added heater wire to prevent. Unit is all ok.
Shawn H.
DISHWASHER BOSCH SHP865WF6N/01 Called Lowes corporate to inform them of no issues of mice to keep warranty in good standings. No charge to customer.
Shawn H.
DISHWASHER BOSCH SHP865WF6N/01 This is a Lowes extended warranty call. Customer had SIS out to diagnosis machine for an E09 error code which is a open heater. They ordered a motor and installed it but did not install it properly. They did not have it clamped to the sump. The clamp was there but not tight and on the wrong side. The unit was leaking from the pump causing the E15 code. Removed pump and reinstalled properly. Ran unit in rinse cycle to test. All ok no more leaks. Customer was informed that SIS stated they had extensive damage to unit caused by mice. No signs of any damage to unit. No signs of mice at all. Have photos to show. Have photo of POP. Bill to Lowes please.
Kevin S.
DISHWASHER KITCHEN AID KUDS30IXBLA "Customer issue unit not cleaning as it should, mostly on top. Removed and checked spray arms appeared clear. The middle spray arm has a clean split to the plastic seal but not sure if that is normal around where it fits in. Marked each spray arm with a marker to denote physical position. Put coffee mug in each of 4 corners of upper rack. Set unit to a 1 hr. Wash. Let unit fill and wash, opened the door a few times to inspect fill level and wash. Upon multiple inspections it appears middle and upper spray arm have not moved positions, however when open door water is draining down the side holes on bottom side of middle spray arm so it at least is getting water. Ran unit in another quick wash, this time unit was washing and filling mugs in upper rack. Unit checks ok."
Kevin S.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced door, so far unit appears to be working ok, unit is cooling and is now dispensing water as it wasnt before. Told customer to monitor temps in freezer and frig as they said it has been intermittent some days ok some times seems warm. Evap fans and everything working."
Steve G.
DISHWASHER KENMORE 587.152544 Customer had a different issue. Customer did have it on lock. Tech unlock the panel and cycled.
Kevin M.
REFRIGERATOR SAMSUNG RS25H5111BC/AA Error code 22 ff fan assy installed new ff fan assy
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Installed auger motor and took picture of ice maker bulletin and checks ok; used 1 DA81-05595A (SEALANT), and 1 DA97-12540G (AUGER) from stock"
Kevin M.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arm broke on the ice maker and installed new ice maker and checks ok
Kevin M.
REFRIGERATOR ELECTROLUX EW28BS71ISC Unit has a refrigerant line leaking into the outside liner of the cabinet that is nonrepairable- calling AHS-Taylor 133TTPP
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTBC/AA Install new heater filter and relay board cycle that’s OK
Brad A.
REFRIGERATOR SAMSUNG RF23HCEDBBC/AA "Installed new icemaker kit, unit checks ok."
Brad A.
WASHER LG WT4970CW "Found 3 items stuck in drain pump, removed items, unit checks ok."
Kevin S.
DISHWASHER BOSCH SHEM3AY52N/24 "Replace main control, had put unit into an auto wash function for 2hrs 10 mins. Unit completed through cycle without issue, ran 2 calls during that time. Upon coming back reinstalled unit in the cabinet, put unit in a quick 60 wash so far unit has been washing for half the cycle. Told customer to continue to monitor. Unit checks ok."
Kevin S.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Upon arrival again freezer led lamp not working, popped out, unplugged applied a little heat plugged back in it works. Called techline, no known issue with the lamps themselves but have had issues with this situation. Checked electrical connections again. Both door switches seem to be ok. Used some electrical tape around the 2 pin connector to board in freezer to help insulate. Connector seems good. Customer will continue to monitor. "
Kevin M.
REFRIGERATOR GE PSS26SGPASS Installed new control board and water valve and unit checks OK
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF7 All operations check ok.
Tim R.
RANGE SAMSUNG NE595R0ABSR/AA "Replaced front right burner switch. Unit still continued to over heat. Called Samsung technical support they said to replace the switch again due to them thinking it’s defective. ; ordrng 1 DG44-01008A(PW (SWITCH), states that autho needed"
Tim R.
RANGE FRIGIDAIRE FGEH3047VFA Needs control seal. ; ordrng 2 5304521020 (CONTROL SEAL)s
Tim R.
WASHER LG WM3500CW Checked unit over found that the unit needed a new control and displays. unit is stacked. ; ordrng 1 AEZ73913414 (KNOB) and 1 EBR85018201 (CONTROL) and 1 EBR85194701 (DISPLAY)
Steve M.
DRYER WHIRLPOOL WED7300DW0 Found bad door switch. Installed new one. Unit operating ok.; ordrng 1 W10569603 (switch door. (DNR) )
Steve M.
WASHER MAYTAG A506 Unit is getting stuck in cycle going into rinse. Need actual timer assembly DOP 4/26/86Parts NLA. Needs timer assembly not motorUnit is 34 yrs old in laundry room; ordrng 1 206230 (timer)
Steve M.
RANGE FRIGIDAIRE FGES3045KFF Control and sensor needed due to temp issue. All components checked ok otherwise ; ordrng 1 316560140 (controller) and 1 5304504897 (sensor)
Steve G.
MICROWAVE MAYTAG MMV5207AAW Debbi at HBW said they are going to research the parts again. Tech removed the unit from the wall and installed the vent motor and main board. Cycled the unit and the unit still did not work. The board that HBW sent was not OEM. Did talk to Debbie and they are going to research the parts again. ; saved tckt
Steve G.
WASHER KENMORE 110.2813241 "Customer states that the washer was not washing. Found that the washplate was striped out and the bolt was out. Bolt was out would not come out with out hammer drill, had to bang out the unit. ; pckd up 1 W10752187 (screw) and 1 W10752285 (washplate)"
Steve M.
DISHWASHER FRIGIDAIRE FDB780RCQ0 Leaking from door gasket; ordrd 1 154827601 (gasket)
Steve G.
MICROWAVE GE JVM1860CF 001 Customer states that the unit is not heating.. found door switch is out. Installed new door switches; ordrng 1 WB06X10128TS (lever switch lower) and 2 WB24X830.TS (sw-monitor)s
Steve G.
DRYER SAMSUNG DV45H7000EW/A2 Customer unit is not turning. Installed new front rollers and one left rear roller. Installed new idler pulley. Cycled. ; ordrng 1 dc93-00634aTS (IDLER PULLEY) and 3 dc97-17782a (ROLLERS)s
Shawn H.
WASHER FRIGIDAIRE FAFS4272LA0 "Unit is 9 years old in laundry room. Checked door and found lower pin for door hinge broken causing door to sag. Unit needs inner frame, outer frame, and hinge. ; rqstng P&A on 1 134550800 (hinge,door) and 1 137280302 (frame) and 1 5304506743 (panel)"
Shawn H.
DRYER FRIGIDAIRE FASE7073LA0 Upon arrival customer stated unit isn’t sensing door shut. Checked and found door switch good and contacting. Control isn’t sensing door shut. Checked for error codes and found E63 heater shorted to ground. Checked and found heater shorted to ground. Unit needs main control and heater assembly. ; ordrng 1 134792700 (heater) and 1 809160802 (control asmy)
Kevin S.
MICROWAVE OVEN FRIGIDAIRE FGMO226NUFA "Customers interior lamp bulb has burned out. Unit is a countertop but mounted inside the wall. Customer removed trim for me, unit was mounted on rails. Measure connector had 120V with door open and 0v with closed. Customer claims unit still heating ok. DAP site says special order.; ordrng 1 5304519338 (INTERIOR BULB)"
Kevin S.
RANGE - ELECTRIC SAMSUNG NE59J7630SS Customer claims every time he replaces the bulb they seem to last only about a week. Ordering switch and bulb.; rqstng P&A on 1 DG34-00006A (DOOR SWITCH) and 1 DG97-00083A (BULB)
Brad A.
MICROWAVE SAMSUNG ME21M706BAG "User interface in door does not responding, unit will not power on, needs main control, needs door with user interface. Ordered door and main control. Located in the kitchen, manufactured 2017; rqstng P&A on 1 UNKNOWN (DOOR) and 1 UNKNOWN (MAIN CONTROL BOARD)"
Brad A.
WASHER SAMSUNG WA45M7050AW/A4 "Found unit not responding properly, the pressure switch is not communicating with the main control. Ordered control and pressure switch.Ticket number: 4152252797; ordrng 1 UNKNOWN (MAIN CONTROL BOARD) and 1 UNKNOWN (PRESSURE SWITCH)"
Tim R.
DISHWASHER GE GSD940G01 Checked unit over found that the unit is still leaking front the front corner of the tub even after replacing the seals. Door closing properly and tilted back. Needs new tub. No part number available. Says it’s not a serviceable part. Please submit to home warranty.
Tim R.
DRYER WHIRLPOOL WED9270XW1 Replaced heater. Checks ok.
Tim R.
RANGE - ELECTRIC GE JB655SK4SS Repaired broken wire for front left burner.
Tim R.
DISHWASHER KENMORE NO MODEL..... 2/11/2 Unit needs a new touchpad due to lock button not responding. No model and serial tag available. Book has about 6 different model options and no serial info. Couldn’t locate any type of model tag any where. Previous company installed control and it was covered in roach shit. No ideal how they came up with part number or if it was correct.
Tim R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Adjusted door seal and door latch. Checks ok
Steve M.
REFRIGERATOR WHIRLPOOL WRX735SDBH02 Unit is cooling properly. Pictures attached. LED lighting not working in fresh food section. Found loose wire in moles to LED module. Re inserted wire. lighting is ok.
Shawn H.
WASHER KENMORE 110.2110201 "Installed all provided parts, calibrated control, and ran unit to test. Unit ran fine in auto test. Ran tach verification test and unit is now sensing tach. All ok."
Tim R.
RANGE FRIGIDAIRE FGEH3047VFA Installed upper door seal properly. Checks ok
Tim R.
WASHER MAYTAG MTW5740TQ0 Checked unit over found that the transmission was locked up. Unit needs new transmission. No repair due to cost.
Kevin S.
REFRIGERATOR MAYTAG PSD2450GRW "Customer had me take a quick look at icemaker again after completing out. Unit did seem to either run over or splash through part way where the fill hopper is. Removed icemaker and thawed out completely. Inspected for any ice buildup or cracks none. Installed unit, had it cycle and fill, no leaks. Went ahead and turned water set screw half a turn clockwise to lower the amount. Told customer to monitor."
Tim R.
WASHER LG WM2442HW Reprogrammed and reposted display so that display repositioned better. Checks ok. Explained customer need to push buttons harder she’s old and isn’t pushing them hard.
Tim R.
MICROWAVE WHIRLPOOL WMH75520AS0 Replaced parts listed. Fan runs fine and unit heated first 2-3 times then started buzzing again and wouldn’t heat up. Power going to magnetron but no heat. Unit has issue with magnetron and wave guide. No repair possible informed homebuyers.
Kevin M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed control brds and and rebooted unit and checks ok
Tim R.
DRYER KENMORE 110.669245 Replaced motor and idler. Checks ok; used 1 279640 (PULLEY) from stock
Kevin M.
REFRIGERATOR KENMORE 401.4100301 Called AHS-Ebony-unit has a internal sealed system leak non repairable
Tim R.
DRYER SAMSUNG DV40J3000EW/A2 Replaced idler. Unit checks OK; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
WASHER SPEED QUEEN AWNE92SP113TW01 Unit leaking water. Found loose water inlet hose. Also water level may be too high on certain loads. Tightened all connections. Unit operating properly.
Brad A.
REFRIG/SIDE-BY-S LG LSXS26366D/02 "Installed new control board, unit checks ok."
Steve M.
DRYER - ELECTRIC MAYTAG MEDC200XW3 Installed new roller kit due to seized drum roller; used 1 349241T (ROLLER KIT) from stock
Steve M.
DRYER SAMSUNG DV42H5200EP/A3 Unit not running due to a failed idler pulley install new pulley. Unit running ok.; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve G.
REFRIGERATOR FRIGIDAIRE FGHB2866PFDA Customer states that the unit is not making ice. Found that the ice mold was broken. Installed new ice maker assy. ; pckd up 1 243297609 (ICE MAKER)
Steve G.
RANGE HOOD INDEPENDENT n/a Customer states that the left side light is not working. Unit is a Independent manufacture Advised Kylah of not able to order or look up parts for the unit. Being an off brand. AHS is looking for a service that works on independent products. Autho 107krwp
Tim R.
WASHER SAMSUNG WA45N30F0AW/A4 Replaced drain pump. Checks ok; ordrng 1 DC97-19289F(TSDN) (DRAIN PUMP)
Tim R.
MICROWAVE KITCHEN AID KCMS135GSS Checked unit over found bad burning smell and unit not helping. Needs control and magnetron. Unit is stainless steel and about 20 years old. In kitchen not an OTR small built in kitchen aid.; rqstng P&A on 1 4359119(NLA) (MAGNETRON) and 1 4359854(NLA) (CONTROL ASSEMBLY)
Steve G.
ELECTRIC RANGE FRIGIDAIRE FGEF3036TFG Customer states that the unit door is not closing properly. Customer also had issues with top staining and the inner door staining. Did advise the customer that its been over 30 days for cosmetic issues. Customer states that the door will not close. Found the door gasket right corner had come off the . Reseated that the gasket.
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Installed new right door right door gasket main board and air tower cycled unit test OK
Steve M.
WASHER FRIGIDAIRE FAFW3511KW Rear bearing is out and tub is loose. Needs complete tub job and drive belt pulley and bolt; ordrng 1 XXX (FRONT TUB) and 1 XXX (REAR TUB) and 1 XXX (WASH BASKET) and 1 XXX (DRIVE PULLEY) and 1 XXX (DRIVE PULLEY BOLT)
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA Customer has ice build up of between the wall the ice container Ordering ice maker kit.; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (ICE CONTAINER ) and 1 DA82-02673A (ICE MAKER SERVICE KIT)
Steve G.
DISHWASHER MAYTAG MDB8959SFZ4 Customer states that since the motor was installed the dishes are not drying. The wires are hooked up to the heater. Unit has a bad board.; rqstng P&A on 1 W10906431 (cntrl-elec)
Steve G.
DISHWASHER BOSCH SHEM63W55N/01 Last time out customer states that the dishwasher was packed and that the unit had steam coming from the right corner and damaging her drawers. She used it several times and it did not happen. I advised her that if it does continue to happen we would preorder parts. Customer called back and said It did start to steam out the corner again and the unit was not that full. ; rqstng P&A on 1 1111 (INNER DOOR PANEL) and 1 2222 (DOOR SEAL)
Shawn H.
MICROWAVE KITCHEN AID n/a Unit is a wall oven microwave combo unit. No model or serial tag on unit. Microwave has a 2 blown fuses. One is the standard size 20 amp fuse behind the control and the other is a large main fuse above the unit. Customer stated that another service company was out and bypassed large fuse and unit hummed then blew smaller fuse. I do not have the type of large fuse in stock to replace. Small fuse is blown too but unit has larger issue with transformer and magnetron that is causing fuses to blow. No model tag to order parts. Unit is a high end Kitchenaid with convection in oven and microwave. Unit measures 27” wide x 50” height. Unit is approximately 20+ years old. Calling warranty company to inform of no repair possible due to lack of model tag.
Shawn H.
REFRIGERATOR KITCHENAID KRSC503ESS00 Installed new ice bucket and dispensed to test. Unit now dispenses ice properly and no longer skips on auger.
Shawn H.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Installed all provided parts and ran unit to test. No more leaks.
Shawn H.
WASHER ROPER RA57233KQ0 Unit is 19 years old in laundry room. Upon arrival found lid switch not closing preventing unit from spinning. Found mounts for lid switch broken preventing contact. Replaced switch and ran to test. Unit spins out fine now. Brake is slightly noisy from age but is spinning free. All ok. ; used 1 3949247V (LID SWITCH) from stock
Steve G.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC Customer states that the unit is not cooling. Did a system job on the unit about a year ago. Unit does have a leak in the system. ; ordrng 1 1111 (DYE FILTER DRYER )
Steve G.
OVEN GE PSB9240SF3SS The microwave part of the bake is not heating up.Unit is in the kitchen and is 3.5 years old. ; rqstng P&A on 1 WB18X10287 (thermistor) and 1 WB21X1014B (THERMOSTAT) and 1 WB27X11021 (RELAY BOARD) and 1 WB44X10050 (heater sheath) and 1 WB44X10053 (halogen heater asm)
Steve G.
REFRIGERATOR LG LMXS30776S/01 Installed new icemaker auger assembly unit cycled test OK found water not coming out of inside water valve; ordrng 1 1111 (WATER ALE IN THE DOOR NEAR WATER TANK )
Shawn H.
RANGE FRIGIDAIRE LGEF3045KFK Upon arrival customer states unit wouldn’t heat past 210. Checked and found control not sending voltage to bake element. Installed new control and ran unit to test. Unit heats up to 400 within 15 minutes. All ok. Please mail out invoice.; pckd up 1 5304495520 (kit) and 1 5304495520 (kit(PW))
Shawn H.
DRYER LG DLE7100W Upon arrival found unit would start but has a loud hum. Checked and found motor windings out of spec causing no start at times and noise. Unit needs drive motor. ; ordrng 1 11111MOTOR (11111MOTOR)
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed parts per icemaker bulletin and took pictures as I went and checked OK
Shawn H.
COOKTOP FRIGIDAIRE FEC30S6HBB "19 years old in kitchen. Upon arrival found right rear burner inop and left rear switch hard to turn. Cracks in top are at the corners and not in the cooking surface. Crack on left side does not appear to be from impact damage. On the right front corner the glass is chipped. Checked and not getting voltage from the switch to the burner. Unit needs 2 infinite switches and glass top. Advised customer that top may not be covered and quoted him retail cost of top if he wants to repair. ; rqstng P&A on 1 318079310 (GLASS TOP) and 2 318120505 (switch,s-unit lf/rr)s"
Kevin S.
WASHER FRIGIDAIRE FFFW5000QW0 "Inspected unit, in normal and heavy cycles unit will not let you choose the temperature settings. Unplugged unit for a few then tried again. Put unit into diagnostics, ok. Still issue there. Ordering new interface.; rqstng P&A on 1 809055505 (control board)"
Kevin M.
REFRIGERATOR SAMSUNG RFG293HAWP/XAA Showing error code 25E but not cooling in freezer inverter brd is out and compressor and cust
Kevin S.
WASHER ELECTROLUX EIFLS60LSS0 "Upon inspection found right hand side spring had broken. Tub laying down and to the left. Pulled off front, weights still in tact, drum and tub seem ok, tub fixture for spring ok. Pics taken. Not sure on all possible damage but will order what I think i may need. When repair is done told customer its a possibility might need more work. Customer top lid where the spring came and dented from the inside cause the paint to chip. This part probably special order but if possible other parts come in go ahead and schedule and i can get the machine running as this lid is purely cosmetic. See sticky notes.; ordrng 1 134616100 (bellows) and 1 134638525 (panel TOP) and 2 134643500 (spring assy)s and 1 134655800 (protector)"
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Unit is now making more clunking noises than before. Last put in September 2019, had tighten lower nut and seemed to have taken care of it until past week. Also noted unit making higher pitch noise when spinning out. Tub seal and balance ring, top cover all look like new.; saved tckt"
Kevin S.
MICROWAVE FRIGIDAIRE FGMV176NTD "Customer claims unit doesnt seem to be heating properly on some of the larger frozen meals and after a couple of minutes of run time unit starts making a buzzing noise. Plugged in watt/amp meter put in cup of water to heat for 90s. Unit is heating ok, unit is 1000W rated output and 1550 input. MW was drawing around 1500w at first but as unit was tested with measuring cup with more water, after a couple of minutes unit started buzzing and watched wattage start to fluctuate and drop little by little called techline, no real help there, talked to Chris C. about the situation. Ordering new magnetron and diode.; ordrng 1 5304509470 (MAGNETRON) and 1 5304509479 (DIODE)"
Kevin M.
REFRIGERATOR KENMORE 106.552424 Def drain is plugged up cleared out and checks ok
Brad A.
WASHER SAMSUNG WA50F9A6DSW/A2 "Found buttons will not respond, needs user interface. Customer does not want to repair."
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit needs repaired per icemaker bulletin and fresh food fan assembly is froze up; ordrng 1 DA82-02367A (CLIPS) and 1 DA97-13757A (FF FAN ASSY) and 1 DA97-15217D (IMK) and 1 DA97-19898A (TUBE)
Brad A.
DISHWASHER WHIRLPOOL GDF520PGD2CC "Found power switch not turned on above unit, checked unit, tests ok."
Brad A.
HOME COOKING - E LG LSE4613ST/00 "Found user interface will not respond, gives f3 code when using burners, ordered user interface and main control.; ordrng 1 UNKNOWN (USER INTERFACE) and 1 UNKNOWN (MAIN CONTROL)"
Kevin M.
REFRIGERATOR LG LFX25973D/00 "Lower IMk isn’t advancing needs new IMk in the freezer section; rqstng P&A on 1 AEQ72909604 (IMK), states that autho needed"
Brad A.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Found evaporator fan not working properly, ordered new evaporator cover and main control board.; rqstng P&A on 1 UNKNOWN (EVAPORATOR COVER) and 1 UNKNOWN (MAIN CONTROL BOARD), states that autho needed"
Brad A.
WASHER-DRYER COM LG WM3987HW "Found leak in dispenser tube, needs new tube. Customer considering repair."
Brad A.
REFRIGERATOR FRIGIDAIRE FRS23H5ASB8 "Installed new defrost control, heater, and thermostat, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2869TF7 "Installed new main control, unit checks ok."
Tim R.
REFRIGERATOR SAMSUNG RS261MDRS/XAA Replaced shorted control. Checks ok.
Tim R.
WASHER LG WT5270CW Replaced parts listed. Checks ok.
Tim R.
WASHER SAMSUNG WA45N3050AW/A4 Checked unit over found that the unit wouldn’t drain and was full of water which had been sitting for a long period of time. Removed hose from drain pump found sock bond up in impeller and burned out the drain pump. Not normal wear and tear. Informed Lowe’s of issues.