Local Reviews
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Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UD0A Unit is operating properly. Unit is filling and washing properly . Ran unit 3 times. Possibly delay while closing door/pausing of unit in cycle.Switch to COD for no problem found under factory warranty
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new def heater and checks ok
Steve M.
REFRIGERATOR SAMSUNG RS25H5111BC/AA 22E. FF fan error. Unit is frosted up. Found clogged evap drain. Cleared drain tubes and installed new defrost sensor to ensure proper function of defrost. Unit is operating properly ; ordrng 1 DA32-00029Q (SENSOR (TS))
Brad A.
WASHER SAMSUNG WA48J7700AW/AA "Installed new washplate and cap, unit checks ok."
Brad A.
DISHWASHER KENMORE 665.1572569 "Found leak at inlet valve hose, found spring clamp worn out, installed new clamp, unit checks ok."
Brad A.
WASHER MAYTAG MVWX655DW1 "Installed new control board, unit checks ok."
Brad A.
WASHER MAYTAG MVWC350AW1 "Installed new gearcase motor and seal, unit checks ok."
Steve G.
WASHER AMANA LW8303L2 Found leaking coming from pump brand new pump we ordered drain pump part warranty; saved tckt
Shawn H.
DRYER WHIRLPOOL WED9500TC0 Unit is 11 years old in laundry room. Upon arrival unit would power up and after a few seconds F01 code appears. Code refers to a failed control. Per tech sheet replace main control. Unit needs both control boards. ; ordrng 1 W10121375 (user interface outer) and 1 W10294630 (kit)
Shawn H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Upon arrival I double checked connections and wiring at lower hinge. These units are notorious for the blue wire to the auger motor pinching and shorting open. Found harness broken at lower hinge. Unit has good voltage to molex connector under door. Unit needs door assembly. ; rqstng P&A on 1 LW11037733 (dor-fip), states that autho needed"
Shaun S.
WASHER GE GTW460ASJWW "Installed all necessary parts and repaired unit, had customer observe repair, unit checks k"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 "Upon arrival found that tech couldn’t get unitbto duplicate problem, tech then contacted tech support and explained to them the issue that were having, told tech support that unit has already had mag tube and diode replaced was asked to change trans and capacitos ; ordrng 1 CAPACITOR and 1 HIVOLTAGETRANS"
Shaun S.
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Upon arrival found that temps that were showing doesn’t match temps on front display, product in freezer frozen but yet temp showing 30* ice cream ice frozen solid and bottle of water is frozen ice was was formed in mold, tech ordering parts to repair unit; rqstng P&A on 1 FREEZETEMPSENSOR and 1 FRIDGETEMPSENSOR and 1 MAINBOARD, states that autho needed"
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Customer has all food in spare frig. Pulled out shelving in fresh food section. Removed evap cover, has damage will need new part. Used steamer to clear frozen drain hole, checked and used steam in drain tubes removed from rear make sure everything was clear. Unit is defrosting properly just drain frozen over, unit not dirty and not very old. Inspected dont find anything obviously wrong with drain whole, everything,in alignment unless issue with insulation. Also removed bottom freezer door, removed any frost build up top. Removed and replaced door seal. Removed and inspected evap,cover in freezer. Everything checked ok. Assume just warm air getting in unit from seal or door or insulation problem. Pics attached. ; rqstng P&A on 1 DA63-04439A (FRESH FOOD EVAP COVER)"
Kevin S.
WASHER GE GTW330ASK3WW "Upon arrival, unplugged unit then tried to put into a drain and spin. Unit leds lights are functioning, hit start, nothing, not even lid lock. Suspect lid lock, unit still has some water in tub. Talked with Harry Mccain acting provider for tennant of apartment. First noticed transmission oil leaking from motor cover. Removed motor cover and took more pics. Pulled tech sheet, put unit into,diagnostics, pulled led error codes and converted them 6, 23, 26,27,28. Lid lock failure, and out of balance error etc. talked over with Harry and Krista over the phone, explained the details will order lid lock and harness.; ordrng 1 WH01X27954 (lid lock quick relea) and 1 WH19X24141 (lid lock harness)"
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA Ordered parts for lower & upper IMk per IMk bulletin ; ordrng 1 DA81-05595A (SEAL) and 1 DA82–02367A (CLIPS) and 1 DA94-02679F (BRD) and 1 DA97-00209Z (FILL TUBE) and 1 DA97-07603B (IMK) and 1 DA97-14474C (CONTAINER) and 1 DA97-15217D (IMK) and 1 DA97-19898A (TUBE)
Kevin M.
REFRIGERATOR KENMORE 10678182891 "Installed new fan compressor is also making noise need to replace compressor ; rqstng P&A on 1 W10309988 (compressor), states that autho needed"
Brad A.
DISHWASHER BOSCH SHE863WF2N/10 "Found unit not powering on, customers electric coming to unit will not supply proper voltage. Informed customer to have electrician check line."
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Installed new filter assembly, unit checks ok."
Brad A.
DRYER MAYTAG DE7400 "Unit blows breaker when timer is on, needs timer, timer is NLA, Customer to be reimbursed amount paid."
Brad A.
WASHER WHIRLPOOL WTW5500XW1 "Unit will not spin or agitate, found run capacitor not supplying proper voltage to motor, ordered new capacitor. Located in the laundry room. Manufactured 5/2011; ordrng 1 W10804664 (CAPACITOR)"
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found water valve leaking, found ff ice room fan not turning on with proper voltage applied. Ordered fan and valve.; rqstng P&A on 1 242253002 (WATER VALVE) and 1 5304493604 (FAN)"
Marlise M.
test 123
Tim R.
DRYER SAMSUNG DVE45M5500Z/A3 Not heating. Replaced shorted heater. Tested checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
OVEN WHIRLPOOL WOS92EC7AS01 Checked unit over found that the unit needs a new control board. Unit has to be pulled out of the wall. Customer to review cost of new unit.
Tim R.
RANGE LG LSD4913ST/00 Checked unit over found a bad connection on temperature probe keeping unit from heating to proper temperature constantly. Fixed connection checks ok
Tim R.
WASHER WHIRLPOOL WTW8500DC2 Replaced fill valve checks ok; used 1 W11165546 (WATER VALVE) from stock
Tim R.
FREEZER SAMSUNG RF25HMEDBSG/AA Reset filter light and cleared frozen ice. Checks ok
Tim R.
MICROWAVE GE JVM3160DF4WW Replaced control panel. Checks ok
Tim R.
DRYER WHIRLPOOL WED7400XW0 "Replaced front felt and reglued rear felt. Checks ok; pckd up 1 280140 (seal,drum)"
Tim R.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Cleared frozen drain. Replaced ice maker. Checks ok; pckd up 1 1129316 (icemaker kit)
Tim R.
REFRIGERATOR SAMSUNG RF4287HARS/XAA Cleared frozen drain in freezer. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LGUB2642LP9 Checked unit over found ice maker not cycling. Found water in bucket and unit not cycling. Found bad connection on icemaker harness fixed connection. Checks ok
Tim R.
DISHWASHER [UIS FAILED] ASKO MISSING MODEL Checked unit over found multiple button is broken on control pad and unit would not going to drain. Needs a new control pad and main control board. Model and serial worn off. Not able to come up with parts due to missing model and serial. Unit in the kitchen about 15 years old
Steve M.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA #4151165681 Called techline. Had visual support to show all work that has been done. If unit frosts over pictures of the frost need to be added to ticket.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Installed icemaker service kit. All parts are updated. Water line adjusted sealed iceroom and installed new icemaker, adjusted fill tube. Installed new auger drain and y clip with new control board. Took pictures of all steps and attached in Sd-quick pics"
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Icemaker not producing ice. Unit had air pocket in water line from filter change. Had to cycle icemaker twice to purge air. Unit operating ok. Also sealed ext of iceroom with silicone. 1.5 yrs old in kitchen.
Steve M.
REFRIGERATOR GE GWE19JSLAFSS "Icemaker not working and door won’t close. Found freezer frosted over. Huge ice plate in base of freezer from frozen ice,alter fill cup. Cleared entire unit free of ice. Test filled icemaker. Unit operating ok at this time."
Steve M.
REFRIGERATOR FRIGIDAIRE FPSS2677RF1 Unit is not defrosting. Found freezer def thermistor way out of range. Installed new thermistor. ; pckd up 1 5303918776 (thermistor)
Steve M.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Door not closing properly, found bulkhead seal not positioned properly.Reinstalled bulkhead seal"
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 02 Install new upper icemaker new lower icemaker upper ice container new upgrade clip assembly and sealed around the ice room cycled both icemakers test OK
Steve G.
WASHER MAYTAG MHW3505FW1 Customer states that the unit has an e1-f9 error;; ; pckd up 1 WPW10448876 (switch-wl)
Steve G.
WASHER WHIRLPOOL WTW8500DC4 Customer states that the unit was filling very slow. Tech check water going into the unit and the screens on the water valve. Check good. Installed new water valve.W11165546; pckd up 1 W11165546 (valve)
Steve G.
REFRIGERATOR SAMSUNG RF18HFENBSR Customer ice maker broke apart. Installed new ice maker. Cycled. ; pckd up 1 DA97-07603B (ICE MAKER)
Steve G.
DRYER SAMSUNG DV456200EZ/A3 Customer states that the drum will not turn. Installed new idler pulley. Cycled ; pckd up 1 DC93-00634A (IDLER PULLEY)
Steve G.
DISHWASHER KITCHENAID KDTE104ESS1 Customer states that unit leaked and was running down the cabinet. Found out that the customer had some suds issues. Gave customer tips cycled.
Steve G.
DRYER - GAS GENERAL ELECTRIC GTD42GAS2WW Customer states that they had just purchased a dryer from Appliance factory gallery and mattress. Customer did try to use the unit and unit has never heated up. Did check several connections and found that power to the gas regulator and noticed that the igniter was out as well. Customer called vendor and vendor is exchanging out the unit.
Steve G.
MICROWAVE GE JNM7196SK3SS "Installed new diode, capacitor and MAGTUBE. Load text assy. Check ok"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFTR1828SE0 Upon arrival found evap fan getting voltage but not running. Unit needs fan motor. Replaced and ran to test. All ok. ; pckd up 1 242077705 (evap motor )
Shawn H.
WASHER/DRYER MAGIC CHEF n/a Installed all provided parts and ran to test. All ok. Machine functions as it should now.
Shawn H.
REFRIGERATOR LG LDCS24223S/00 Upon arrival customer stated that after they shut the water supply off the leak stopped. Inspected valve and supply line. No leaks found. Flooring under unit has began to peal at seam of vinyl. Advised customer. Turned on water and cycled ice maker. No leaks found when valve opens. Cycled several more times and still could not duplicate leak. Defrost drain pan is holding water fine. No clogged defrost drain causing overflow. Could not duplicate concern of leak.
Shawn H.
WASHER GENERAL ELECTRIC WPGT9150HMG Installed new control board supplied by GE. Ran unit to test. All ok. Unit functions as it should.
Shawn H.
REFRIGERATOR SAMSUNG RS25J500DSR/AA Installed all provided parts and ran to test. All ok. All functions work as they should.
Tim R.
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Checked unit over found that the icemaker was cycling fine with no noise. Both fans and compressor running with no noises. Fill valve and ice dispenser working with no noise issues. Noise coming from evaporator as it fill the evaporator tub. No way to fix because it’s normal for this refrigerator. Customer not happy with noise. Going to try and exchange with bestbuy. No issues with refrigerator.
Shaun S.
REFRIGERATOR KENMORE 106.5114311 "Removed and replaced parts listed, ran and checked out unit checks ok upon techs departure"
Tim R.
WASHER LG WT7500CW Fill valve sticking open needs new valve.; ordrng 1 AJU75152603 (FILL VALVE)
Shaun S.
WASHER WHIRLPOOL 110.267525 "Removed and r placed clutch assm on unit, ran and checked out unit operation, unit checks ok upon techs departure"
Kevin S.
WALL OVEN FRIGIDAIRE FGEW3065PDA "Replaced switch, powered on unit. Switch checks ok, shuts off when door closes, on when open. Turns on when hitting light button as well.
Steve M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Icemaker is not cycling properly and is leaking water.Installed new Icemaker. And cleared door tracks to ensure proper door seal.
Kevin S.
APPLIANCE SAMSUNG DV45H7000EP/A3 Found heating element open. Replaced with truck stock. Unit is tumbling and heating ok.; used 1 DC97-14486A (ELEMENT) from stock
Steve M.
WASHER SAMSUNG WF42H5200AF/A2 Unit is leaking from torn door boot; ordrd 1 DC97-18094B (DOOR BOOT)
Kevin S.
DISHWASHER SAMSUNG DW80F600UTS/AA "Upon arrival customers father explained his daughter says it appears the unit completes its cycle but something sounds as if its still running so they turn it off at the breaker. Put unit into a delicate wash, unit filled and was washing just fine, opened the door a couple of times to check. Then proceeded to cancel and drain out unit. Pit unit into diagnostics, only error code i received was that from opening the door while washing unit. Proceeded to then put unit back into a delicate wash cycle and continue to wait. This time after a few minute unit stopped and started draining with heavy led flashing. This code indicates a leak in bottom tray. Had to power off at breaker. Uninstalled unit, customers water line ran through floor to basement. With help from father was able to uninstall unit and hooked up extra water line to test and check for leaks while pulled out. Found unit was leaking from tub rear right corner. Pics attached and showed customer
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHB2844LF4 Kitchen 10 yrs Calling AHS-Brenda-bad wiring in the cabinet nonrepairable Auth # 107BSTM - cust should receive a call back within 48 hrs
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Replaced auger motor and insulated fill tube leaking down into the fan motor and checks ok; used 1 242221501 (AUGER) from stock
Kevin M.
REFRIGERATOR ELECTROLUX EI23BC35KS7 Installed new bimetal and defrost the EVAP coil.
Steve G.
DRYER SAMSUNG DV328EW/XAA Customer states that the unit is making a humming noise. Last time out installed new heater assy. Installed new heater and could not recreate the noise. Cycled several times. First heater defective. ; ordrng 1 DC97-14486ATS (HEATER)
Brad A.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA "Installed new evaporator cover, unit checks ok."
Brad A.
DRYER SAMSUNG DV40J3000EW/A2 "Found heating element shorted to casing, installed new element, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"
Brad A.
DRYER SAMSUNG WF350ANW/XAA Found bearings making noise and vibrating out of control during spin. Customer does not want to repair.
Brad A.
DRYER FRIGIDAIRE AEQ8000FE0 "Unit would not start up, found thermostat open, installed new thermostat, unit checks ok.; used 1 3204267. (TS) (THERMOSTAT) from stock"
Brad A.
DRYER MAYTAG DE7400 "Customer found one fuse not closed, waiting to replace fuse to check unit."
Brad A.
RANGE LG LRE3193ST.FSTLLGA Installed new user interface and control board. Unit checks ok.
Shawn H.
WASHER GE WHRE5550K2WW Need GE tub wrench that Shaun S. has. Have wrench and spoke with customer and to set up for first thing tomorrow morning. ; saved tckt
Shaun S.
WASHER KENMORE 796.4031189 "Upon arrival found that pressure switch hose did not fix issue, trie contacting LG tech support but they we e unable to help remedy situation
Shawn H.
WASHER SAMSUNG WF42H5600AW/A2 "Upon arrival found machine working properly. Put unit into test mode and during test mode the unit shut down and won’t power up. Have voltage to main control but nothing from there out. Unit needs main control, and inverter boards.; rqstng P&A on 1 DC92-01531B (INVERTER PCB) and 1 DC92-01621C (MAIN PCB ASSY), states that autho needed"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2322MBHA "Upon arrival found that freezer is cooling just fine with no issue and fridge side not cooling at all, tech cleared a froze up drain issue and also checked for return air to be blockd, it checks ok, need new damper motor in fridge compartment, tech also cleared a jammed solenoid problem customer was only getting crushed ice ; ordrng 1 242303001 (DAMPER)"
Shaun S.
DRYER ELECTROLUX EFME517STT0 "Upon arrival found and fix issue of noise problem, upon putting unit back together now have issue with unit not wanting to start, after testing and talking with tech line was asked to change the following harness; ordrng 1 5304505251 (harness) and 1 5304505252 (lamp assembly) and 1 5304505258 (harness)"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Upon arrival found that ice buck t needs to be replaced with not stay shut in ice box to allow proper function; ordrng 1 ICEBUCKETASSM
Kevin S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Customer not able to dispense ice. Upon arrival found broken piece on auger motor shaft. Removed, icemaker, removed auger assembly. The piece that appears like a lock washer behind the nut on the shaft is broken.
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA kitchen 2 yrs Unit needs repaired per ice maker bulletin; ordrng 1 DA82-02695A (IM SVC KIT)
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Def heater is bad ; ordrng 1 DA47-00434A (HEATER)
Kevin M.
REFRIGERATOR GE PSC23SGRDSS "EVAP motor speeding up and down plus IMk is locked up ; ordrng 1 PSC23SGRDSS (EVAP FAN) and 1 WR30X30972 (IMK) and 1 WR55X10025 (sensor,temp ff)"
Kevin M.
REFRIGERATOR SAMSUNG RF20HFENBWW/US Ff fan assy frozen to liner and needs leak kit installed drain is leaking into ff section ticket #4151172273; ordrng 1 DA82-01415A (LEAK KIT) and 1 DA97-11823A (EVAP FAN ASSY )
Brad A.
DRYER BOSCH WTMC6300US/01 "Installed idler pulley, still has noise, ordered motor and blower wheel.; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (BLOWER WHEEL)"
Brad A.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA "Found icemaker frozen, ice jammed against wall. Ordered icemaker kit. Located in the kitchen, manufactured 4/2016; rqstng P&A on 1 DA82-02367A and 1 DA92-00592A and 1 DA97-15217D and 1 DA97-19898A"
Tim R.
REFRIGERATOR SAMSUNG RS265LABP/XAA Checked unit over found the cover in the refrigerator section had exploded due to blockage in evaporator and stripped out screws so unit would no longer hold cover in place. No repair due to hole in cabinet being stripped. Ashley at American home shield said they are not covering it because the customers contract just started a couple days ago and this issue has been going on for several weeks to get this bad
Tim R.
WASHER MAYTAG MHW5500FWO Cleared and drain screen checks ok.
Tim R.
DRYER MAYTAG MEDX655DW1 "Replaced shorted heater and thermal fuse. Checks ok; used 1 279838 (ELEMENT), and 1 3392519 (FUSE) from stock"
Tim R.
REFRIGERATOR FRIGIDAIRE FPI20VSW0 Checked unit over found that the condenser fan and control where shorted out. Not worth repairing.
Tim R.
REFRIGERATOR SAMSUNG RFG297HDRS/XAA Replaced ice maker because unit was cycling but teeth weren’t turn. Installed new icemaker. Checks ok; used 1 DA97-07365G (IMK) from stock
Tim R.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Checked unit over found drain plugged. Cleared drain. Checks okRemoved drain plug. Checks ok
Tim R.
WASHER LG WM5000HD8 Checked unit over found large amount of suds build up in the washer and in the clothes. Instructed customer to run vinegar through washer and run the next few 4-5 loads without soap at a minimum. Checks ok
Tim R.
WASHER LG WM3050CW Customer said unit with a leak even when it wasn’t in use but it was a very very small amount. Check the fill valve in all of the hoses coming into the washer and all of the interior hoses on the washing machine. Did not see any evidence of leaks or any watermarks check the drain pump and drain hose also did not see any leaks or evidence of leaks. Did find dog hair build up on the bottom of the washer door and door boot and evidence that it had been dripping down the front cleaned off door boot and door tested no leaks. If customer complains of issue again we will get a second opinion. Do not think it’s leaking but let customer know what I did.
Tim R.
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced fill valve unit checks OK
Tim R.
WASHER KENMORE 110.475616 Checked unit over found that drain pump impeller was broken replaced drain pump. Unit in basement in laundry room dryer had to be moved out in order to get to the washer to replace the drain pump. Unit is 10 years old
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF2A Checked unit over found shorted control and touchpad. Needs new co troll and touchpad.; ordrng 1 5304518470 (CONTROL) and 1 5304518473 (CONSOLE)
Tim R.
DISHWASHER KENMORE 665.1761591 "Checked unit over found timer wouldn’t advance and when manual advanced drain pump was shorted and motor very loud. Needs drain pump, wash motor and timer. Multiple parts NLA unit is 20-25 years old. Not worth repairing ; rqstng P&A on 1 3369893(NLA) (timer) and 1 W10428023(NLA) (pump&motor), states that autho needed"
Tim R.
OVEN BOSCH HMC87152UC/05 Checked unit over found turntable wasn’t spinning. Reset breaker and tested unit again this time turntable was moving and working properly. Adjusted door switches so that unit would make better contact and start properly.
Steve M.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA "Installed parts listed, adjusted water line and sealed ice room compartment with silicone. Cabinet is deformed, no further repair can be made if problem comes back. Pictures attached"
Steve M.
DISHWASHER BOSCH SHPM65W55N/11 Customer complaint unit not drying dishes. Called techline to enter and view errors and run service test. No error code available and test run came back okCustomer needs to run extra dry cycle.
Steve M.
WASHER SAMSUNG WA45H7000AW/A2 Unit not draining. Won’t spin. Found broken wire on pump harness. Repaired wire connector. Unit running ok.3 yrs old in laundry area
Steve M.
REFRIGERATOR FRIGIDAIRE FGHD2368TD3 Unit not making ice. Installed additional gasket and new icemaker. Unit operating ok.; ordrng 1 243297609 (ICEMAKER. (TS))
Steve M.
ELECTRIC RANGE FRIGIDAIRE FFES3025LWD Unit need new switch and element.; ordrd 1 316135401 (element) and 1 318293830 (switch)
Steve M.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWA Customer lost all food in freezer. Defrost timer not advancing. Installed new timer.3 yrs old in garage ; used 1 5304518034 (TIMER) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed new gasket. Door sealing properly.3 yrs old in kitchen
Steve G.
RANGE GE PP9030SJ2SS Customers glass top cracked from something being drop on it. Installed new glass top. Had to transfer every burner over and secure.
Steve G.
DISHWASHER - BUI GENERAL ELECTRIC GDT695SGJ5BB Customer states that the door will not latch. Found that catch/lock was loose and not seated right. Reseated and secure. Cycled.
Steve G.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Customer states that she is not getting water and ice.; Tech verified no water and removed the filter and the unit started to fill the cup. Advised the customer to get a manufacture filter.
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA Thawed out upper icemaker ice room installed new air handler kit. Installed new main control board cycled unit test OK
Steve G.
REFRIGERATOR GE GFE28HMHGES Installed new freezer gasket installed new refrigerator section evaporator motor stall new control board for the door and install new main board in the back of the unit cycled unit test OK
Steve G.
MICROWAVE THERMADOR 16-11-157 Installed new switch holder and all three switches. Installed new cams to activate the switches. Cycled. Repair burnt wire. Cycled.
Steve G.
REFRIGERATOR WHIRLPOOL ET18PKXZN00 Customer states that unit is not cooling.....Found that the unit has a restriction in the system. Customer also states that when the compressor kicks on it make a horrible grinding noise. ; rqstng P&A on 1 1111 (EVAP ) and 1 2222 (COMPRESSOR) and 1 3333 (FILTER DRYER)
Steve G.
DISHWASHER GE GDT695SSJ5SS Installed new silverware rack and cap for the rail test OK
Shawn H.
DRYER FRIGIDAIRE FDE336NBS0 Checked unit and found belt broken. Replaced belt and ran to test. All ok. Unit runs and heats fine. Unit is in laundry room and is 25 years old. ; used 1 137292700 (BELT) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Checked unit and found some water under deli tray. Checked drain and found unit in need of leak kit. Installed leak kit and all ok. No more leaks. ; used 1 DA82-01415A (LEAK KIT) from stock
Shawn H.
WASHER SPEED QUEEN AWNE9RSN115TW0 Checked unit over and found ub code. Non fatal unbalance. Customer states that cycle wouldn’t complete on heavy duty when washing two pillows twice. Advised customer to use bulky setting for those items. That cycle is more suited to those items. Also stated that fabric softener won’t dispense. Advised customer to use extra rinse setting. Without using extra rinse softener won’t dispense properly. Leveled unit as well. All ok.
Shawn H.
REFRIGERATOR WHIRLPOOL n/a Upon arrival found unit frosted over on evap cover. Removed cover and found bi metal open. Unit will need bi metal and defrost heater. No model/serial tag on unit. Unable to look up parts for repair. Advised Tara at MAK that we cannot repair unit without a model/serial tag. Management getting a new unit. Unit is 15 years old in kitchen.
Shawn H.
RANGE KENMORE n/a Upon arrival found left front infinite switch shorted causing indicator light to remain on. Model/serial tag is not legible. Infinite switch has part number stamped on to it. Able to match part up and repair. Ok per Matt. Installed new switch and ran to test. All ok. ; used 1 316436001 (ELEMENT SWITCH) from stock
Shawn H.
WASHER GE WBSE3120B2WW "Checked unit and found shocks worn causing lean to the right and control not sensing water level. Pressure hose is clear and switch is good. Unit needs main control and shock set. Main control is NLA as of 8/19. Unit 16 years old in basement. Authorization 530ANCL; rqstng P&A on 1 WH12X10224 (controls asm(NLA 8/19)) and 2 WH16X543 (rod/spr yllw)s and 2 WH16X544 (washing machine susp)s, states that autho needed"
Shawn H.
REFRIGERATOR WHIRLPOOL ET20GMXSN01 Customer states that unit makes noise from rear of machine. Otherwise unit is cooling fine. Checked unit and found compressor making noise when it slows down to shut off and upon start up. Springs inside compressor have become loose and allow it to shake. Unit needs compressor. Unit is 31 years old I kitchen. Not able to pull up any part breakdown for unit. ; saved tckt
Shawn H.
RANGE KENMORE 790.960224 "Upon arrival found bake element shorted open and right front infinite switch shorted closed causing run away heating. Installed new switch and element. Ran to test. All ok. Unit is in kitchen 15 years old.; used 1 316075103 (BAKE ELEMENT), and 1 316436001 (ELEMENT SWITCH) from stock"
Kevin S.
WASHER SPEED QUEEN AWN63RSN115TW01 " Customer says in beginning unit would work then not finish cycles now not filling at all. Was getting wash and rinse LED flashing errors. Upon arrival, put unit in a quick wash mode hot water only, filling ok, put unit into a cold only water would trickle in. Removed customers hoses, tested each by dispensing into sink basin next to the washer, hot pressure was good, cold water pressure was just a trickle. Showed this to customer wife and she had phoned husband while i was there to,explain to him the problem. Not sure if any other problems at this point until they get plumbing fixed. See sticky note...."
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Ice and frost buildup in icemaker compartment. Pics attached. Went ahead and helped steam out unit, customer had removed ice bucket. Icemaker is off, ordering new kit.; rqstng P&A on 1 DA82-02714A (IM SVC KIT)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FPBS2778UF1 "Customer claims unit has intermittent or low ice production. Upon arrival took temp checks good in ice compartment, frig and freezer. Cooling fan working properly. Production date 10/18. Removed ice compartment ,and pulled out water fill tube, taped 8 inches back with foil tape and replaced. Replaced with fill tube kit, per bulletin RF1902. Checked unit make sure no leaks. Told customer to continue to monitor, next step would be new icemaker. Unit checks ok.; used 1 5303918860 (FILL TUBE) from stock"
Brad A.
REFRIGERATOR WHIRLPOOL WRF736SDAB13 "Installed new separator and gaskets, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Found filter housing not allowing filter to be removed due to casing out of place. Removed filter adjusted casing and installed new filter. Unit checks ok.
Brad A.
WASHER LG WM2455HW "Found cold water valve leaking, installed new valve, unit checks ok.; used 1 5220FR2075L (WATER VALVE) from stock"
Brad A.
WASHER LG WM2650HWA "Installed new door lock, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FFSS2614QS4A "Found water coming to refrigerator has proper pressure, the water coming through filter is slowed due to the filter has not been changed for 4 years. Informed customer to have filter replaced. Unit checks ok."
Brad A.
OVEN MAYTAG CHE9800BCB "Found bake element open, ordered new element.; ordrng 1 WP74003019 (ELEMENT)"
Brad A.
WASHER SAMSUNG WF42H5200AF/A2 "Found unit will not spin, will not drain. Unit is stacked in a closet in the garage. Will need second man. Manufactured 10/2016; rqstng P&A on 1 UNKNOWN (DRAIN PUMP) and 1 UNKNOWN (MAIN CONTROL) and 1 UNKNOWN (STATOR) and 1 UNKNOWN (ROTOR)"
Brad A.
WASHER WHIRLPOOL WTW8000BW0 "Installed new tub and hub, unit checks ok."
Tim R.
REFRIGERATOR FRIGIDAIRE LFSS2612TP0 Adjusted waterline because it was leaking into the freezer. Checks ok
Tim R.
WASHER WHIRLPOOL WTW6800WW1 Checked unit over found that the rotor had come loose at the bottom of the tub causing an F51 error code. Tightened down rotor and reprogrammed control. Checks ok.
Tim R.
WASHER LG WM1814CW Replaced cold water valve. Checks ok; used 1 5220FR2075L (WATER VALVE) from stock
Tim R.
WASHER MAYTAG MVWC416FW0 Checked unit over found broken transmission. No repair due to cost
Tim R.
DRYER SAMSUNG DV431AEW/XAA Replaced shorted heater. Checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
LAUNDRY CENTER FRIGIDAIRE FEX831CS0 Grass bearings and replaced shorted heater. Checks ok
Tim R.
DRYER MAYTAG MEDX655DW1 Checked unit over found that we were not getting 220 V to the dryer tested the cord in the cord tested fine. Issue was inside the outlet box.
Tim R.
DRYER WHIRLPOOL WED7000DW1 Replaced main control. Checks ok
Tim R.
DISHWASHER WHIRLPOOL DU810SWPQ0 Checked unit over fill and drained dishwasher 3-4 times no leaks or even water marks where it had leaked in the past. No issues.
Tim R.
WALL OVEN LG LDE3037BD Removed upper door and disassembled cleaned door. Checks ok
Tim R.
WASHER AMANA NTW4516FW3 Checked unit over found grinding noise in agitation. Found loose agitator plate. Tightened down plate. Checks ok
Steve M.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Mounts for door handle loose in cabinet. Installed new screws for mount to secure door handle with. 3.5 yrs old in kitchen
Steve M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Installed new icemaker. Ran a few tests on it. Adjusted water line. Unit is operating ok
Steve M.
WASHER WHIRLPOOL LSN2000LG1 Cannot find water leak anywhere. Only possibility is that the washer is being overloaded and spinning water out of tub. Found bad agitator dogs in the process. Replaced parts needed.10-15 yr old in laundry room ; used 1 285809 (CAM-AGIT) from stock
Steve G.
REFRIGERATOR FRIGIDAIRE PHSC39EHSS2 Customer states that the unit is making a loud fan noise. Found ice build up around the evap motor. remove the ice and adjust the fill tube for the ice maker cycle.
Steve G.
WALL OVEN FRIGIDAIRE PLEB30T9FCA Installed new main board cycle unit test OK customer did have to help technician get unit out due to the way it was installed and the way the bracing was holding the unit up
Steve G.
RANGE GE C2S950P4M1W2 Call customer to let her know that I was on my way to come and check out the range she stated that the plumber was out yesterday everything is hooked up and everything is fine I ask her if you want me to come out and doublecheck she buys me that the vendor is exchanging her unit out bill out for diagnostic and trip charge
Steve G.
REFRIGERATOR FRIGIDAIRE FRS6R5EMB7 Customer can not get bulb in the unit. Customer did have bulb and tech was able to get the bulb in. Check ok.
Steve G.
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 Customer states that the unit is not making ice. Installed new ice maker assy. Cycled unit test ok. ; pckd up 1 WP4317943 (ICE MAKER)
Steve G.
WASHER ELECTROLUX EIFLW55HIW0 Customer states that the unit is banging. Found out that the customer needs a tub job. Customer was given a verbal est. and does not want repaired. ;;
Shawn H.
WASHER ROPER RTW4340SQ0 Upon arrival found lid switch not engaging. Switch is not shorted but is sliding in mount. Unit needs lid switch. Installed from stock and ran to test. All ok. ; used 1 8318084 (LID SWITCH) from stock
Shawn H.
DISHWASHER MAYTAG MDB8959SFZ4 Upon arrival found unit slow leak from door area. Found door binding up on right side. Checked level of unit and right side was low. Leveled unit and door closes properly now. Ran to test for leaks. No more leaks all ok.
Shawn H.
DISHWASHER SAMSUNG DW80K7050UG/AA Installed all provided parts and ran to test. All ok. Unit washes fine now.
Shawn H.
RANGE FRIGIDAIRE FEF352DSC Unit is 14 years old in kitchen. Checked unit and found both terminals for large burners with burnt wires. Unit needs 2 terminal blocks. Installed two new blocks and ran to test. All ok. ; pckd up 2 5303935058 (univ terminal )s
Shawn H.
RANGE WHIRLPOOL WFG231LVQ0 Installed all provided parts and ran to test. All ok oven works fine. Adjusted all burner flame heights for customer.
Tim R.
RANGE GE CGS986SEL2SS Replaced broil and bake ignitor. Checks ok; ordrng 1 WB13X24755(TS) (igniter glowbar) and 1 WB13X25500(TS) (range igniter glowba)
Shawn H.
WASHER FRIGIDAIRE GLTF2940FS1 Installed all provided parts and ran to test. Unit still throws E 23 code. Tech sheet states this is a relay failure on the board. Checked and found drain pump getting voltage but inop. Replace pump from stock and ran to test. All ok. ; used 1 137221600 (DRAIN PUMP) from stock
Steve M.
DRYER KENMORE 11067432600 Customer refusal
Shaun S.
REFRIGERATOR WHIRLPOOL ET18NKXFWO 1 "Removed and replaced motor on unit, ran and checked out, new motor extremely more quit than original one unitbchecks ok"
Steve M.
DISHWASHER KITCHENAID KDTM354EBS2 Called and spoke to customer about prior service done to dishwasher and the amount of food and grit inside of her spray arms. She stated that there is food sometimes being stuck to the dishes granular of sorts. Advised her that the state of the dishwasher last visit was operating properly all spray arms were moving and that a thorough cleaning needs to be done or else she will be responsible of a service call to come clean her dishwasher
Steve M.
REFRIGERATOR SAMSUNG RF18HFENBSR/US Unit not cooling. Hot in both compartments. Compressor running at .5 amps.Transfer S.S work to Montgomery. Ordering filter dryer.; ordrng 1 DYEDRYER
Steve M.
RANGE FRIGIDAIRE FFEF3012UWB Large elements thermal fuses are open.; ordrng 2 5304516159 (ELEMENT )s
Kevin S.
WASHER ELECTROLUX EIFLS60LT1 "Replaced door boot, ran unit checks to make sure unit had no leaks. Unit is ok, showed customer."
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Replaced parts per bulletin, cycled icemaker,. Definitely had to push in water fill line as it was not center in fill tube per bulletin even though marker line is incorrect on back side. Changed out main board, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed ff EVAP fan assy and sensors and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL ED5FVGXVS01 Installed new relay on the compressor and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed parts per ice bulletin and took pictures and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Installed IMk fill tube main brd and rebooted the unit and checks ok; used 1 5303918860 (FILL TUBE) from stock
Steve G.
RANGE - ELECTRIC WHIRLPOOL WFC310S0ES1 "Customer states that the unit left rear start to catch on fire, and customer was not using the unit at the time. After taking to the customer tech preorde; ordrd 1 3148952 (switch,infinite lf) and 1 814399 (receptical,surf.unit) and 1 W10269868 (SMALL BURNER)"
Steve G.
WASHER WHIRLPOOL WFW85HEFC1 Customer states that the unit is leaking from the front. ; pckd up 1 WPW11106747 (BELLOW)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed wiring harness & guide and checks ok
Kevin M.
REFRIGERATOR GE GNE22GMEBFES Checked temps FF 38 FZ 0 unit running fine at this time
Steve G.
WASHER MAYTAG MVWX655DW1 Customer states that the unit only pumps out; customer needs main board. ; ordrd 1 W11116592 (cntrl-elec)
Brad A.
REFRIGERATOR SAMSUNG RF268ABRS/XAA "Found icemaker in freezer section broken, installed new icemaker, checks ok.; used 1 DA97-07603B (IMK) from stock"
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSGAA 06 "Customer states that the unit is not making ice. Thawed out the ice room and installed new ice maker, clips and sealed up the cracks in the ice box. Cycled. ; ordrng 1 DA81-05585ATS (SEALANT) and 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS (ICE MAKER)"
Brad A.
DISHWASHER WHIRLPOOL GU2400XTPS6 Deductible 100 collectedFound water line coming to the unit not supplying sufficient water pressure to fill unit properly. Informed customer to have water line and saddle valve replaced. Told customer that I turned water line going to unit off due to slow leak in there copper line.
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 "Found evaporator fan not turning with proper voltage applied, installed new motor, unit checks ok.; used 1 242077705 (EVAP MOTOR) from stock"
Brad A.
REFRIGERATOR FRIGIDAIRE FFHS2311PFEA "Found no frost pattern on evaporator, unit has refrigerant leak. Needs dye filter and compressor. Customer considering repair."
Brad A.
DISHWASHER FRIGIDAIRE FFBD2406NW7B "Installed new control and drain pump, unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RF4287HARS/XAA "Found unit is sales mode, unit would not cool, put unit back into proper mode, unit is cooling properly."
Shawn H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Upon arrival found fresh food evaporator frosted over. Thawed ice and inspected evaporator. Ran diagnostics to check thermistors and fan. Rc fan runs and thermistors show good. Unit uses evap fan to defrost rc evaporator. Evap fan runs fine in diagnostics. Thermistor has been moved already at previous service. Unit is set in the ADC mode for defrost. Called Whirlpool Techline and spoke with Don. He said to replace the evap fan with thermistors and to check 3 way valve. Checked 3 way valve and valve isn’t switching from home. Valve being stuck in home position can cause frosting of rc evaporator. Unit needs fan and 3 way valve. Customer spoke with whirlpool and Lowes and is wanting to have unit replaced. Advised I’d proceed as normal and if they exchange it to notify us. Please mail out invoice and previous service invoices for customers records. Spoke with Kevin M ok to move to him 3 job count. ; rqstng P&A on 1 W11033168 (harns-wire) and 1 W1103644
Shaun S.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA "Upon arrival went to install new display board of unit and tech received a oP Ch error code, tech contacted Samsung and found that part number that was given to us via Ryan @ DAP was not correct, tech line furnished correct part number to order ; ordrng 1 DA97-13809H (BOARD)"
Shaun S.
WASHER WHIRLPOOL WTW7800XW2 "Upon arrival installed new hub assm on unit, unit still having same problem, in order to fix machine after talking to whirlpool tech support again would be to change outer tub with drive shaft, contacted DAP spoke to Mark and found that tub is on factory back order it’s no potential realese date, informed customer of situation."
Shaun S.
DISHWASHER WHIRLPOOL KDFE104DBL2 Upon arrival found that unit is giving a 7-1 error code which is for a heating issue ran through diag and found that heat relay on board is bad; ordrng 1 MAINBOARD
Shaun S.
REFRIGERATOR MAYTAG MEP5770AAB "Upon arrival found that unit gives error code of aF1 and F3 for stuck key on Eoc board and for a defective temp probe; rqstng P&A on 1 EOCW/OVERLAY and 1 TEMPPROBE, states that autho needed"
Kevin S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Upon arrival found typical ice compartment issues per samsung bulletin. Warrentech is the warranty.; rqstng P&A on 1 DA82-02367A and 1 DA97-15217D and 1 DA97-19898A
Kevin S.
ICEMAKER SAMSUNG RF25HMEDBSG/AA Ice formation and cubes stuck in im compartment. Pic attached. Per samsung bulletin ordering new IM service kit. Went ahead and used steamer to clear out ice buildup and mostly wipe dry. ; rqstng P&A on 1 DA82-02695A (IM SVC KIT)
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Ff fan is intermittently and ice bucket is cracked; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA97-12608A (FF FAN ASSY) and 1 DA97-14474C (CONTAINER)
Kevin M.
REFRIGERATOR LG LFX25976ST/00 Calling HBW unit is non repairable wiring shorted out making ice & cooling intermittently -; schdld next appmnt for 9/16 MON !
Brad A.
DISHWASHER FRIGIDAIRE FGID2466QF4A "Ordered control and element.; rqstng P&A on 1 154825001 (ELEMENT) and 1 5304504782 (CONTROL), states that autho needed"
Brad A.
REFRIGERATOR SAMSUNG RS25J500DSG/AA "Found unit not defrosting properly. Needs new control, evaporator heater, defrost thermostat. Located in the kitchen, manufactured 8/2017Please remind customer to unplug 24 hours prior to service.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL) and 1 UNKNOWN (DEFROST HEATER) and 1 UNKNOWN (DEFROST THERMOSTAT)"
Brad A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Found ff door gasket not seating properly in door, unit will not hold proper temperatures. Ordered diffuser, control, and ff door gasket. Located in the kitchen, manufactured 11/2017; rqstng P&A on 1 W11174836 (CONTROL) and 1 W11317276 (DIFFUSER ) and 1 WPW10136734 (FF DOOR GASKET), states that autho needed"
Brad A.
DISHWASHER FRIGIDAIRE LGBD2431LF0A "Found crack in tub above motor, ordered new tub assembly.; rqstng P&A on 1 154729401 (TUB ASSEMBLY ), states that autho needed"
Tim R.
REFRIGERATOR WHIRLPOOL WSF26C2EXW01 I talked with the daughter and the mother did not want to go ahead with the repair. Told her we can refund them the part plus half the labor. She said that was fine. I Let Marlise know.
Tim R.
DISHWASHER MAYTAG MDB7100AWB Checked unit over found incoming power wires were melted together. Repaired power wires unit sending power to control board but no display. Unit needs control board and display due to not powering on. Also need to wash motor because customer said unit was not cleaning well. Unit is 15 to 20 years old in the kitchen. Not worth repairing. New unit is less then cost of repair.; rqstng P&A on 1 6-915429(NLA) (CONTROL PANEL) and 1 6-917113 (motor pump) and 1 WP99002824 (cntrl-elec)
Tim R.
WASHER LG WT7200CW Checked unit over found leak coming from the drain hose around clamp has pin hole.; ordrng 1 #######% (DRAIN HOSE)
Tim R.
DRYER SPEED QUEEN ADE4BRGS171TW01 Talked with customer and she said the unit was taking two cycles to dry. She said the unit was heating up fine anytime she would check on the clothes it would be hot inside. Ran for 10-15 mins heated good with no issues. Instructed them to checks vents.
Tim R.
DISHWASHER BOSCH SHEM3AY55N/01 Checked unit over found that the cover for the drain pump was not installed due to customer trying to fix the unit themselves. Reinstalled cover tested unit there was no excessive salt buildup in unit seem to be draining fine. I was not happy about the way the drain line was run because it was run down into their basement and then up to the sink a total of about 10 feet. Told customer to test it is