Local Reviews
Powered by Fluid LOCALVery satisfied
Cindy - Washington Township, OH
Prompt, pleasant service
Great service
Beverly - Dayton, OH
Thank you for your professional job service and pleasant customer services excellent job!
Everything went well!
Tristan - Xenia, OH
2355 Gardner
Maurio - Fairborn, OH
Very good service
Kim - Beckett Ridge, OH
Pro-active thinking and great service
Paul - Springfield, OH
Brad called ahead to get make and model and ask what was occurring with the washer. He asked about previous washer repairs and if they were successful. He obviously was trying to anticipate what the repairs might be. That was the first time a technician ever did that before arriving to work on an appliance in our home.
Doug
Doug - Dayton, OH
Fantastic
Awesome service!!!
Cathy - Liberty Township, OH
Very punctual and very friendly! Have used them and Steve before!! They are the only company I will use!!
Sally
Sally - Springboro, OH
Excellent service
Nancy - Dayton, OH
Mr. Anders identified the problem quickly and put the part on order from our home. His return to our home to install the replacement part was equally timely, efficient and professional I would welcome his service anytime we need assistance in the future. A true professional!
Michael
Frantz - Dayton, OH
Whirlpool Washer
Sue - Dayton, OH
Great Service kept me informed throughout the whole service process. Explained everything very thoroughly
great service
Cnithi - Springboro, OH
Steve was very professional, kind and respectful while he was in my house. He fixed my refrigerator and I am pleased with the results. He is a nice conversationalist.
Jeff
Jeff - Waynesville, OH
They were great. Did a very thorough and honest job. Had to go back and get another part ( not their fault ) and everything was handled quickly. The technician was very friendly and knowledgeable
excellent service
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Very friendly and very helpful great service
Joeseph - Rushsylvania, OH
Very good service and very friendly
Efficient, friendly, solved the problem
Robert - Springboro, OH
Great Service
Lisa - Dayton, OH
Samsung dryer
J.M.H - Ansonia, OH
Work was done quickly. Repairman was snappy and rude. Snapped at wife. Said no one was home and he was waiting 20 mins, although 6 people and 3 dogs were home. Dogs never barked. Daughter took two dogs out to restroom. And she even said she couldn't find him, even though he said he was here. As soon as he walked into home, he was snapping at wife.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Excellent Service
Susan - Dayton, OH
Tim has been helping us troubleshoot an issue with our icemaker. He is extremely professional and very personable and has provided us with careful guidance each time the company-prescribed solutions (two new icemakers and a new control board) have failed. His efforts and ability to assist us to date are much appreciated! We understand that Authorized Service wants to send out a different technician to check our icemaker. There is no doubt that Tim has done all that he could and this rating is based on Tim's efforts alone.
Phillip
Parker - Dayton, OH
Tim was outstanding. Was on time; had parts and all the tools to correct our issue the first and only time. Excellent performance and pleasant personality.
Great Service!
Matt - Dayton, OH
Timely Response! Great Seevice!
Simple
Ethan - Piqua, OH
Straight forward. One visit fixed the problem.
On time, gave me my options
Charles - Dayton, OH
Excellent Service!
Blanche - Bellbrook, OH
Tim from Authorized Service was prompt, knowledgeable and courteous. He fixed our dishwasher without any issues and was prepared with the proper parts for the make and model. I would highly recommend Authorized Service!
great service
Micheal - New Carlisle, OH
Brad was on time and finished the job quickly. Dryer worked, but then quit a few hours later. Called Authorized and Brad came back on the same day. He fixed a different problem that was maybe related. Anyway the second fix was completed at no cost.
Checking a refrigerator
Maurice - Dayton, OH
Kevin was very knowledgeable. Great customer service and honest. He could not help me with the refrigerator. But I enjoyed talking to him and that he was very fair and honest and I appreciated it.
Great Service
Randy - Tipp City, OH
I dealt with a well educated professional.
Excellent Service
George Troutman - Dayton, OH
Technician showed up during expected time, called before arrival. Was very pleasant, even when wrong part was delivered the first time and a second trip had to be made. Mark downs from excellent is only because of incorrect part being ordered initially.
Good
Oram - Tipp City, OH
Very satisfied thank u !
Great service and very responsive
Bruce Clapp - Waynesville, OH
Excellent responsiveness
Outstanding service.
Steve - Dayton, OH
Fast diagnosis of problems.
Jason
Jason - Carlisle, OH
Shelley
Shelley - Dayton, OH
We were very pleased with the service provided. Kevin came quickly and did a wonderful job.
Dianna
Dianna - Greenville, OH
Pam
Pam - Middletown, OH
Great service and courteous repairman
RaeAnna
"Rae - Dayton, OH
Great service
Steve did it again!
Melissa - Carlisle, OH
Steve and the company he works for are true professionals. Fast, reliable, knowledgeable, and upbeat.
Fantastic service!
Amy - Beavercreek, OH
Excellent service
Carol - Bellefontaine, OH
punctual,professional,and experienced.
steve G
Donna - Springboro, OH
Ryan
Ryan - Greenville, OH
Very good experience!
Debbie
Debbie - Dayton, OH
Good experience over all
Waste of Time and Money
ab - Bellbrook, OH
He showed up, opened our freezer door a couple of times without checking anything else, and then insisted it had to be the slide rails. Even after trying to reason with him that I'd already tried things to rule out the rails, he continued to insist based on his arrogance in experience. He couldn't even be convinced to spend another couple of minutes looking at the problem. I ended up buying the rails he suggested just to complete my part. Lo and behold, nothing has changed. Big waste of time and money from my perspective. Maybe the other technicians are better, but I wouldn't bother with Kevin M again.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Great service and Professionalism.
Melissa - Carlisle, OH
This company/repairman was dispatched to my residence for warranty repairs through Lowes. Steve has been to our house on several occasions. Always professional, upbeat, and courteous.
Very knowledgable
Janie - Quincy, OH
Steve was very courteous and knowledgeable
Tribe22
Donnell - Springboro, OH
Our tech was on-time and very professional.
PKB
Pamela - Fairborn, OH
The service provider was professional and pleasant. Called within 30 minutes of arriving. He clearly communicated the problem with our microwave. I have confidence in this company should I need their services in the future.
Great Service
Stan - Kettering, OH
Great service
Lisa - Dayton, OH
Great
Delilah - Dayton, OH
I'm happy ice maker working.worker kind n ask me did i have any questions n other about ice marker.
Short visit
Tom - Dayton, OH
The visit was too short for much of an opinion. No tag was found on the range so it wasn’t possible to proceed. The serviceman was polite and on time however.
Michael
Michael - Miamisburg, OH
Fast service!
Philip - Clayton, OH
After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!
Job done efficiently
Cinamon - Dayton, OH
Awesome service!
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
Great work
KenEsha - Dayton, OH
Shawn H. was very proficient and did a great job with repairing the dishwasher.
Very knowledgeable and fast! Great job!
Robert - Miamisburg, OH
Knew exactly what was wrong. Knew what part to order and fixed it. Cleaned up and was done in a very short time. Great job!
Quick, On-time, Professional
texastriomom - Dayton, OH
Service was completed in under 15 minutes because he arrived prepared with part and equipment. Personable and professional.
Quick & knowlegeable
William - Urbana, OH
could not have ask for better service, & on time to.
On time knowledgeable quick
Dave - Miamisburg, OH
Denise
Denise - Dayton, OH
Luke did a great job.
Great Customer Service
Cathy - Franklin, OH
The Tech was very friendly and professional.
good service
Wesley - Dayton, OH
Was highly impressed with Steve our technician with his friendliness and Honesty!
Lowell - Tipp City, OH
Was impressed that he took the time to explain how to do figure maintenance on our freezer so we wouldn’t have future issues! Thanks
Great Service
Sharon - Dayton, OH
Excellent Technician found the problem and fixed in a timely manner.
prompt service
Boggs - Jamestown, OH
This was my first time using this service and Brad was here when he said he would be, calling in advance. A part was ordered and was here in just a few days and scheduled for installation promptly.
Very good service
Lynn - Troy, OH
The service man was very friendly and so full of information about my appliance. I learned a lot from him !
Appreciate the Follow Up
Joe - Lebanon, OH
Finished repair Frigidaire
Job well done!
Mark - Greenville, OH
Found problem and repaired it quickly
Very knowledgeable and fast exchange of parts. Great work!
Daniel - West Chester Township, OH
Exceptional Customer Service!
Judith - Washington Township, OH
Steve was great! Exceptional customer service. Really cares that you are satisfied with repair.
GREAT SERVICE
Pam - Eaton, OH
SHAWN OUR SERVICE TECH WAS VERY NICE, CLEAN AND KNOWLEDGEABLE
Royce
Royce - Dayton, OH
Great
Steve was Awesome
Michael - Springboro, OH
Steve contacted us ahead of his visit, kept us informed during the whole process. Plus he’s a joy to be around.
Great service
Mark/mary - Englewood, OH
Awesome
Great service
"Louprasong - Beavercreek, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Friendly, helpful, professional
Michael - Fairborn, OH
Not just would tell my friends, but have already shared about the good service.
Great service
Susan - Springfield, OH
We expected to have to wait 3-4 days for the part needed to fix our refrigerator, and Brad called ack within 2 to install the part.
Elizabeth
Elizabeth - Jamestown, OH
Wonderful
great service and on time
David - Tipp City, OH
Great Service!
Tracey - Huber Heights, OH
Thank you for fixing my washer! I’m so glad to have it fixed!
Great Service
Couch - Dayton, OH
While the serviceman was wonderful, he was not able to fix my problem. Evidently my dryer vent needed to be cleaned out and he is not able to do this. This is not his fault, but as a customer I now have to pay an additional fee to have a dryer vent person come out. It seems that you might want to partner with a company that could service both of these issues when related to a clothes dryer.
Steve G
Bill - Springboro, OH
Great repairman. give him a raise...
Gary
Gary - Franklin, OH
Fantastic Service
Greg - Springboro, OH
Wish we had you guys all the time
Dryer
Shawana - Dayton, OH
Shawana
Efficient and Friendly
Carol - Eaton, OH
Hutch is the best. Knowledgeable, and well equipped to efficiently solve problems with home appliances.
Will do business again!
Beth - Troy, OH
Washer Repair - This is the first time that I've used this company and will definitely use them for any future needs. Steve contacted me the evening before my scheduled service to let me know when he planned on arriving and again the next morning with an update. He assessed the problem and we determined that it wasn't cost effective to repair the washer. He was very knowledgeable and told me quite a bit of information about the newer model washing machines, what I would probably like and dislike based on my needs/usage, and what to look for in purchasing a new one. It was much appreciated!
Great service and response.
Barnhart - West Alexandria, OH
Unit is working fine. Thank you for the prompt service.
Miss
Walter - Dayton, OH
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin or Chris at the office to talk further about your experience. 937-252-3200.
Very professional, polite and great work
Gary - Franklin, OH
Steve was very professional and area cleaned up and did a great job
Outstanding service
Mike/ - Springboro, OH
Steve is exceptional. Extremely knowledgeable, always on time and professional.
Great service and no complaints
Catherine - Springfield, OH
Wonderful service and fair price
Phillip - Eaton, OH
On time. Very courteous. Explained tips on how best to get the best out of our Frigidaire dishwasher. Explained what problem was with dishwasher and how he fixed it. Advised us to call if any further problems with Frigidaire appliances. Was excellent.
Great Service
Mike - Vandalia, OH
Nice Job
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Great technician
Deborah - Springfield, OH
Terrific Service!
Bill - Springboro, OH
Steve is a very good technician with the right customer attitude!
Our Service Technician was knowledgeable & considerate. Extraordinary Service!!!
Smear - Kettering, OH
We would recommend Authorized Service to anyone!!
Prompt Service
Carol - Eaton, OH
Shaun kept in touch regarding arrival time which is very helpful. His service was great and solved the problem quickly and efficiently.
Awesome Service
Greg - Springboro, OH
We have had Steve before and he is by far our favorite out of all the service techs we have had sent to our house by Lowes.
Wonderful service
Gerald - Englewood, OH
We recommend it to anybody but need your service
Awesome service!
Jeff - Waynesville, OH
Steve was very professional and knowledgeable. A very nice guy, easy to talk to. He replaced my ice maker and dishwasher motor in quick time. I’ll definitely use Authorized Service again!
Less than 30 minute fix
IS - Dayton, OH
The maintenance guy came well-prepared with all the parts and some extra parts just in case the issue was not the same issue he came for so he diagnose the issue and found the problem and it was I want to say 15 minutes and he was gone because he fixed it! Friendly and efficient!
Superb service
Karri - Springboro, OH
Steve did an excellent job and performed the service call in an extremely timely manner.
Service Excellent. Frigidaire Refrigerator not so much.
Joseph - Lebanon, OH
Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.
Great repair experience
J.R. Wurz - Lebanon, OH
Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!
Judy
Judy - Xenia, OH
Great. No complaints.
Very informative.
Hulsman - Dayton, OH
Technician gave us our options and, when asked, offered his opinion.
Awesome job thanks !
Travis - West Alexandria, OH
Betty
Ray - Middletown, OH
Great service
Great service, Robin was very helpful, polite and provided great alternative to our need.
Zafar - Dayton, OH
Honest and Professional
Erica - Liberty Township, OH
Steve did a great job keeping me in the know of what was going on during our washing machine repair. He was very professional. He called ahead of time to confirm his arrival, cleaned up after himself, and was very honest and knowledgeable.
Great
Michael - Dayton, OH
Great very professional and answered all my questions.
Great Service
Kenneth - Bellefontaine, OH
Steve was efficient in his repair work, and by communicating with us in a timely manner after we called about the issue
He knew just what to do, had no problems, great service.
Terri - Dayton, OH
I got scheduled, got my call and service just as I was told to expect.
Great and speedy service.
Marilyn - Bellefontaine, OH
Steve was very knowledgeable and got the job done in a hurry. He was able to get parts quickly and did an excellent job.
Not so happy with service.
Warren - Springfield, OH
Repairman said problem was low water pressure. Not the case at all. He left and I had to call in to have him come back. Plumber checked and there was plenty of water pressure. Repairman replace parts and problem solved.
Liana
Liana - Dayton, OH
Great diagnostic service
Kevin did a awesome job.
Steve - Bradford, OH
The washer is working great thank to Kevin & the company.
Very nice technician and service
Denis - Troy, OH
Good courteous clean service. Only negative comment was that we did not get communications as to when the ordered part would be received and available for return visit for install and completion of job.
David
Black - Xenia, OH
Great and Professional Service!!!
Linda - Piqua, OH
Technician always alerted me via a phone call when he was on his way. Diagnosed problem quickly and repaired as soon as parts came in. Very Satisfied with this technician!
Great Service
Dale - Springboro, OH
Very easy process and good results.
Erica
Fox - Troy, OH
Service was quick yet efficient! I was very satisfied with my experience, would use and/or recommend your services again!
Great service!
Parkins -
Dishwasher Repair
Robert - Clayton, OH
I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.
Stove repair
William - Yellow Springs, OH
Great service
Tschanz - Springboro, OH
Amazing service
Russell - Troy, OH
The service Tech was extremely knowledgeable and very friendly helpful I hope everybody gets a service person as great as the one we had
Prompt service, friendly employees.
Ron - Franklin, OH
Steve was very knowledgeable and helpful in solving our ice maker and drawer problem
great service... honest impression
Connor - Dayton, OH
Mr Robertson was punctual and finished his evaluation within a short period of time. He discussed options with me and gave me what I thought was an honest opinion of the situation
Awesome
"Baumgardner - Wilmington, OH
Steve was very thorough and professional. Told us everything that was wrong and how it was fixed!
Steve provided great service
Mark - Lebanon, OH
Parts took a very long time to come in but Steve was very professional and did an excellent job
Sanjuana
Martinez - New Carlisle, OH
Great service
Excellent service
Elinor - Dayton, OH
Very nice, professional and knowledgeable!
Walt - Dayton, OH
On time. Professional.
Tina
Tina - Dayton, OH
Tech explained what he was doing, an was very nice gentleman
great service
Mike - Greenville, OH
Was able to resolve problem quickly
Long
Robert - Waynesville, OH
STEVE IS A GREAT GUY AND A FABULOUS SERVICE TECH!
Great Service
Wurtna - Dayton, OH
Problem located quickly
Reasonable price and great service!
Erin - Vandalia, OH
Fast scheduling time. Able to repair dishwasher at a reasonable price. Same great experience as I have had in the past, so I would totally use them again!
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
very helpful
Pete - Dayton, OH
Steve did a great job trouble shooting.
Rebecca - Waynesville, OH
very competent service tech, credible analysis of problem
Sandra - Centerville, OH
Help when needed
Susan - Lebanon, OH
Very good professional service
Great Service
Stephanie - Arcanum, OH
Timely, professional and fixed the problem. Thank you!
Great
William - West Chester Township, OH
Good tech very polite and helpful thanks
Service was outstanding
Don - Miamisburg, OH
Tim represented himself and his employer well. After turning on the dryer for a few seconds, he knew what needed to be done, before I knew it he was done and out the door!
Mrs
Nancy - Springfield, OH
Steve..excellent job overall!
Aldrich - Springboro, OH
Excellent steve
Great Service
Dawn - Bradford, OH
The repairman was very professional and friendly.
Courteous and professional
Cheri - Dayton, OH
Barb
Barb - Huntsville, OH
Excellent service
good service. Knowlegable &couteous tech
Thomas - Miamisburg, OH
Knowledgeable and professional
Susan - Dayton, OH
Tim was professional, prompt, helpful and fixed the problem. I appreciate his help.
Need a new washer
Kimberly - Washington Township, OH
Well these guys have been to my house twice in the past 3 weeks and the washer still is NOT WORKING PROPERLY. Water runs for hours and hours. I have to stay there and watch it. Then I put it on spin. IS LOWES GOING TO PAY MY WATER BILL??? This washer needs replaced NOW
Response from Authorized Service:
I apologize your washer is still not operating correctly. If you could please give us a call at the office, we will be happy to speak with regarding the next step for the washer. Our phone number is 937-252-3200. Just ask for Robbin! Thanks so much for letting us know!
Great Service
Jon - Jamestown, OH
Prompt, courteous and techically competent.
Great servic
Theresa - Dayton, OH
Very responsive!
Richard - Dayton, OH
Orie
Ora - De Graff, OH
Very nice man. Seems knowledgeable. Would recommend him
Service call - 55 Deer Trail
Orr - Springboro, OH
The service rep - Steve - was very polite & professional
Refrigerator repair
Joann - Tipp City, OH
fridge wasn't getting cold
Dawn - Urbana, OH
Steve was very fast at getting it fixed! he was very nice and helpful! Great job!
Andrew
Andrew - Union City, OH
Kevin did a great and timely job he wasn’t able to fix it but was very very helpful with our next steps and what to do.
Great service
Jennifer - Dayton, OH
Ryan
Ryan - Versailles, OH
Miracle for me
MM - Dayton, OH
Always kept me in loop about what was going on. They answered my questions and very professional. They resurrected my dishwasher when another company tried to xxxx me. Thank you so very much.
Very knowledgeable
Scott - Eaton, OH
Great service
Lisa - Eaton, OH
Shawn did a wonderful job explaining what was going with my washer and fixed it in a timely matter.
Super service
Ruth - South Vienna, OH
He went straight to problem and had it solved in less than 5 minutes
Good
Leonard - Dayton, OH
Fast, friendly, and knowledgeable service
Angie - Saint Paris, OH
Steve was very polite and went right to work on the task at hand. He told me information along the way and gave me ideas to try if I thought the refrigerator gasket was not sealing properly.
Great service
Carla - Trotwood, OH
They were fast and productive
Great service
Suzie - Bellefontaine, OH
Great service
Ray - Middletown, OH
He is very professional and knowledgeable
Great service.
Fred - Greenville, OH
Repairs were done quickly.
Great service
Tina - Brookville, OH
Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.
Only One I Trust for My Samsung Fridge!
Fiely - Dayton, OH
Received great service from Steve. He was knowledgeable and personable. He gave me an honest and much appreciate opinion on repairing versus replacing and that is a rare find these days. Exceptional service and plan to use him on any future issues I have with my Samsung refrigerator.
Very nice,helpful,service.
Bonnie - Eaton, OH
My service guy was super nice and explained everything and showed me what he found. He was thuro with checking my dryer. I really appreciate that they helped me with the time of which i needed my service. I would like them put on my acct for future needs if they arise.
Service Tech a five star also.
Barbara - Franklin, OH
Denise
Denise - West Carrollton, OH
Excellent service!! Tim was on time and professional.
I’m happy
Jr - Dayton, OH
Not happy. Tech said what needed replaced was general wear & tear issue and is not covered under warranty. The dryer makes more noise now than before.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Tim will be calling you today to talk further about the repair.
Very pleasant
Debra - Beavercreek, OH
Tim was very pleasant and knowledgeable. Very respectful. I would recommend him anyone!
Great service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
very helpful young man Jason
Mary - Springfield, OH
Mrs
Chiney - Middletown, OH
The technician was very professional and on time.
Mark
Markchenah - West Liberty, OH
Great service
Brant
Shirley - New Paris, OH
Great service and my service was under warranty didn’t cost me anything. All representatives were very kind. Thanks
Wendy
Wendy - West Milton, OH
Shawn was very professional, personable, and fixed our washer. We appreciate that he carefully diagnosed the problem and did not cause extra work or expense. I have already recommended your business to someone else. Thank you!
Great service!
Beverly - Dayton, OH
The technician was knowledgeable and very courteous.
The Day Our ‘Fridge Died
Sonny - Dayton, OH
After expending two service calls, and lots of physical effort in installing a new ice maker, Kevin declared our 30-year-old Kitchen-aide refrigerator a lost cause. Internal wiring problems precluded returning the unit to full and effective service. Can’t say enough good about the service he provided on our behalf.
Great service
Chris - Mechanicsburg, OH
Service was professional And most importantly repaired correctly the first time and on time
Timely, courteous service.
Denis - Troy, OH
Great Job
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Very good.
Carol - Eaton, OH
Good service
Joel - Tipp City, OH
Tim R.
DISHWASHER KITCHEN AID KDFE204ESS1 Adjusted float switch so it was making consistent contact. Checks ok.
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UD Water temp error. Unit not heating. Found incoming water too cold.
Steve M.
WASHER HOTPOINT HTW240ASK4WS Gearcase is leaking oil. Metal to metal screeching during wash with load in. Verified noise by running unit. Recommend GEARCASE with nut and washer kit and belt. Customer declined repair at 570
Steve M.
REFRIGERATOR FRIGIDAIRE FGHB2866PEHA Installed new control.
Tim R.
WASHER GE GTW720BSN0WS Replaced control due to not sensing load size. Checks ok; pckd up 1 WH22X29501 (Control)
Steve M.
WASHER GE GTW680BSJ5WS Customers washer has soap residue flakes coming loose from the outer tub. Recommended low soap usage and several tub to rinse the outer tub out. No recommendation for repair
Steve M.
WASHER WHIRLPOOL WTW7040DW0 Gearcase bearings are bad causing loud roaring during spin. Also GEARCASE leaking oil. Kent @lowes autho PRQ2206672; used 1 W11455453 (Gearcase) from stock
Tim R.
DISHWASHER BOSCH SHE3AR76UC/26 Cleared drain pump. Unit checks OK
Tim R.
REFRIGERATOR KENMORE 106.5909999 Checked unit over found the unit only had a partial frost pattern on the top portion of the evaporator. I said also built up and starting to hit the fan. Unit needs sealed system work. No repair.
Tim R.
DRYER WHIRLPOOL WED7000DW1 Checked unit over found that the unit needs vents cleaned. No issues with the dryer.
Steve G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 "Rory at techline... found broken white with red tracer repaired wire, but could not see if any other wires where broken. Customer is going to call back if he does not get any ice. If so we need to preorder a whole freezer door."
Steve G.
REFRIGERATOR SAMSUNG RF23J9011SR/AA 07UNI Thawed out ice room. Installed new ice maker kit and container. Sealed up room. Cycled
Shawn H.
WASHER FRIGIDAIRE FFFS5115PW0 Installed new water valve and ran to test. Unit is filling fine on all cycles with hot or warm.
Shawn H.
DRYER MAYTAG MEDB835DW3 Upon arrival customer stated that unit is heating fine but is making a squealing noise since previous service. Removed drum to inspect. Found idler pulley binding up from hair causing noise. Cleaner idler and ran to test. All ok. No more noise.
Steve M.
DISHWASHER SAMSUNG DW80M9960UG/AA Unit leaking water due to plastic clog in drain hose. Unable to properly drain previous cycle and possible overfill. Could find and signs of leakage during unit running.
Steve M.
REFRIGERATOR FRIDGIDAIRE FFTR1814TW Installed garage kit. Informed customer that if the garage gets too much cold air and drops below 32. Unit may still not turn on and cool. He ok with repair anyway; used 1 5303918301 (Garage kit) from stock
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA 08 installed new icemaker upgrade kit and ice container sealed up ice room.
Steve G.
DRYER MAYTAG MEDE301YW0 Unit is loud Installed new idler pulley and cleared off roller shaft on right rear. ; used 1 W10837240 (Idler pulley) from stock
Steve G.
WASHER MAYTAG MVWX655DW1 Install new main board and lock, unit test OK
Shawn H.
OVEN BOSCH HBL5760UC "Found upper frame around microwave not installed properly causing gap. Installed frame correctly, secured junction box to back of unit with aluminum tape, and reinstalled into cabinet. No more gaps. All ok."
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 Replaced part.
Shawn H.
WASHER MAYTAG MHW5500FW1 "F9E1 long drain, F3E1 water level system error, and F8E1 low flow error codes present. Inspected drain pump and found screen clogged with lint and other debris. Cleared drain pump and ran to test. All ok. Unit ran through diagnostics with no issues. No low flow or water level issues in test mode. Unit is draining out fine now."
Shawn H.
DRYER HOTPOINT HTDX100EM8WW "Customer stated that unit makes a squealing noise but isnt today. Inspected unit and found inner glides missing from wear and outer worn. Replaced glides, greases rear bearing and ran to test. All ok. No more noise. ; pckd up 2 WE3M52 (Bearing glide)s and 2 WE3M51 (Bearing glide)s"
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Adjusted the fill on the ice maker and checks ok plus unit is hooked up to an ro system
Shawn H.
WASHER LG WM3470HVA Replaced worn wash down hose. Ran unit to test. No more leaks. All ok.
Brad A.
RANGE WHIRLPOOL WEE745H0FS1 "Installed new knobs, unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 "Upon inspection removed freezer evap cover, unit had a good frost pattern, fan working, drain not plugged. Checked by dumping some water into the drain and checking in frig that its not coming out the air vent. Used some foil tape to seal better around drain and also taped around plastic funnel that comes through to fresh food section. Unit checks ok."
Brad A.
WASHER SAMSUNG WF45N5300AW/US "Customer had video of suds coming out of the vent in the rear of the unit, advised customer to use less detergent. Unit checks ok."
Kevin S.
REFRIGERATOR WHIRLPOOL GI5FVAXVL00 Replaced start device and capacitor. Unit compressor turned on and is cooling.
Brad A.
WASHER KENMORE 110.2513241 "Installed gearcase, washplate, actuator, and hub, unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFFU13F2VW Called techline -Eric - unit door cant be reversed cust to go back to store to check on replacement ref#84254328 Eric found sensor doesnt need reversed so reversed door for cust
Brad A.
WASHER MAYTAG MVWB855DC3 "Found connector at drain pump not making contact, repaired connection, unit checks ok."
Kevin M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Installed new control brd
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Filltube froze up replaced and checks ok; used 1 241920106 (Tube) from stock
Brad A.
RANGE LG LRE3023ST "Installed new control board, unit checks ok."
Kevin M.
REFRIGERATOR LG LFX21976ST/02 Icemaker not advancing motor locked up ; pckd up 1 AEQ73110205 (Icemaker)
Kevin M.
REFRIGERATOR SAMSUNG RS265TDRS/XAA Installed new ff fan and defrosted EVAP coil and checks ok
Tim R.
DISHWASHER GE GDF620HGJ4WW Replaced control. Checks ok; ordrd 1 Wd21x24899 (Control)
Tim R.
DISHWASHER KITCHEN AID KUDS01FLSS3 Checked unit over found that the unit would not wash. Unit had power going to wash motor but would not run. Unit needs displaying overlay due to multiple buttons not responding. Unit is about 15 to 20 years old in the kitchen; rqstng P&A on 1 W10782773 (Pump and motor) and 1 WP8270168 (Display) and 1 W10775980 (Console)
Steve M.
REFRIGERATOR SAMSUNG RF28K9380SG/AA Right hand flex door latch assembly is stuck in the open position and cannot be accessed for replacement. Need to order right hand flex door; ordrng 1 DA91-04574B (Flex door..)
Steve M.
REFRIGERATOR GE GFE27GSDESS "Condenser fan not running causing improper cooling also control panel not responding need to replace panel assembly; rqstng P&A on 1 WR60X10358 (Fan..) and 1 WR17X13200 (DISP assy..) and 1 WR55X11144 (PCB ASSY icon..), states that autho needed"
Steve M.
RANGE SAMSUNG NE594R0ABSR/AA Found loose connection on terminal block. Wiring burned off at broil element damaged harness and shorted broil element. Section of element that shorted damaged the temperature probe inside the oven cavity. This electrical short blew the oven cavity fuse as well. Need to replace fuse temperature probe harness and element; ordrng 1 DG47-00055A (Broil element ..) and 1 DG96-00289A (Harness..) and 1 DE47-20037A (Hi limit..) and 1 DG32-00002B (Temp probe..)
Steve G.
WALL OVEN LG LWS3010ST/00 Unit is not heating. ; ordrng 1 Ebr64624604 (Relay board) and 1 Ebr64624701 (Contorl) and 1 6930wia003x (Thermostat) and 1 Ebg5143g303 (Safety thermostat)
Brad A.
RANGE WHIRLPOOL WFE770H0FZ0 "Customer claims unit would not preheat, tested unit, all operations test ok."
Steve G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit is not cooling..; rqstng P&A on 1 W10843055 (Board) and 1 W10830278 (Board) and 1 W11025614 (Grey Mullen strip)
Shawn H.
MICROWAVE SAMSUNG ME16H702SES/AA Upon arrival customer stated that unit wont heat. Ran unit to test and only getting 9 amps. Checked magnetron and found crack in magnet preventing unit from heating. Unit needs magnetron.
Brad A.
DISHWASHER FRIGIDAIRE FFID2426TS4A "Found door latch not closing properly, installed latch, unit checks ok.; pckd up 1 5304518473 (Console) and 1 5304518470 (Control board) and 1 5304518467 (Switch) and 1 5304527418 (Latch)"
Brad A.
REFRIGERATOR FRIGIDAIRE LFHT1831QF1 "Found evaporator fan motor not turning with proper voltage applied, found defrost drain clogged allowing water to leak in the fresh food compartment, installed new fan motor and cleaned drain out. Unit checks ok. Amount approved by Rob Pilder.; used 1 242077705 ("
Kevin S.
WASHER MAYTAG MVWB835DW0 "Customer claims unit didnt spin out clothes. Was able to pull up error codes F0E3 for overload, F0E5 for off balance, and F9E2 for issues water draining. Went ahead unplugged unit for a couple of minutes. Proceeded to put into rinse and spin no load, unit filled, agitated and then drained slowly or complications of, but did drain out no code, and spun out. Ordering new drain pump.; ordrng 1 W10581874 (Drain pump)"
Kevin S.
WASHER MAYTAG MVWC415EW1 "Put unit into diagnostics, everything passes except cold water not coming in to washer again. Removed hose, cleaned inlet to valve. Checked water pressure through hose ok, no screens in hoses, recommend customer change out hoses with screens.; used 1 W11210459 (Water inlet valve) from stock"
Kevin S.
WASHER GE GTW460ASJ6WW "Customer claims unit didnt spin out after initial wash cycle, so it never went to use fabric softener or rinse mode. Customer claims unit just flashes spin led light. Showed customer in tech sheet that signifies unit getting off balance.; ordrng 1 WH05X25036 (Shifter), used 1 WH08X31577 (Lidlock) from stock"
Kevin M.
REFRIGERATOR BO WHIRLPOOL WRF757SDEM01 Defrost drain is plugged up and fresh fruit or freezer fan needs replaced and control board not communicating properly; ordrng 1 W11032800 (Fan) and 1 W10843055 (Cont brd)
Tim R.
WASHER MAYTAG A613 Leaking from seal around transmission. Needs new inner tub and seal. No repair.
Tim R.
WASHER WHIRLPOOL WFW5620HW0 Fixed drain hose on the drain pump. Checks ok. Tested 3 times no leaks.
Tim R.
DRYER GE DCVH480EK0WW Replaced bearing. Checks ok
Tim R.
RANGE - GAS GE JGP933SEF1SS Disassembled and replaced harness. Checks ok
Tim R.
DISHWASHER FRIGIDAIRE FFBD2411NS1A Checked unit over found standing water in the dishwasher. Remove drain line and try to suck out water. Unit did not pump out any water. Disassembled dishwasher cleaned out food around drain pump. Drain pump is running and pumping but cannot pump through hose. Disconnected hose and could not force any air through the drain line. Unit needs a new drain line. Gave customer see if the quote. This is not covered not normal wear and tear.
Tim R.
MICROWAVE LG LMV1831ST Checked fuses they tested good. Found power to control but no display. Needs control. No repair.
Tim R.
DISHWASHER GE GDT695SSJ0SS Adjusted dishwasher feet. Checks ok. I had customer test she said its ok
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF4A Checked unit over found that the unit wasnt filling with water. No water going to dishwasher. Showed customer that unit had no water going to unit even when I turned on or off the water valve. Instructed customer to have valve checked
Tim R.
WASHER MAYTAG MVWC300XW0 Replaced actuator. Checks ok; used 1 W10006355 (ACTUATOR) from stock
Tim R.
LAUNDRY CENTER FRIGIDAIRE FFLE1011MW1 Disassembled unit reinstalled idler and belt. Checks OK
Tim R.
WASHER SAMSUNG WF365BTBGWR/A2 Leaking from seal where tubs come together. Need tub assembly. No repair due to cost.
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSR Replaced mullion. Checks ok
Tim R.
RANGE BOSCH HEI8054U/07 Cooktop is cracked. Not thermal. Took pictures and advised customer. Adjusted lower draw so itd close.
Tim R.
DRYER KENMORE 110.628021 "Replaced idler and door switch. Checks ok ; used 1 691366 (PULLEY), and 1 3406107 (SWITCH) from stock"
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Install icemaker service kit sealed ice room with silicone and adjusted waterline. Also installed new flex drawer wire harness and display
Steve M.
WASHER WHIRLPOOL WTW8500BW0 Bearing is out and needs tub replacement. 470 repair declined.
Steve M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install new main control and power relay. Installed new compressor inverter control. Unit is running and operating properly no signs of any malfunction at this time
Steve M.
REFRIGERATOR GE DSHS6VGBBCSS Installed evaporator fan assembly
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new bracket damper motor and gaskets. Never heard the sound customer complaining about. All fans and components are operating properly
Steve M.
WASHER GE GTW750CSL1WS Installed new GEARCASE. Checked for leaks. Unit operating ok
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Unit is not cooling... found the fan was not connected. Reseated connection. Test ok.
Steve G.
BUILT IN OVEN THERMADORE n/a Installed new relay board. Cycled.
Steve G.
RANGE SAMSUNG NX58K7850SS Installed new upper fan motor assy. Cycled. Installed new fan blade nut. ; used 1 6021-001211 (Nut) from stock
Shawn H.
DRYER WHIRLPOOL WED6200SW1 Upon arrival found unit squealing when running. Removed drum to inspect. Found idler bound up with hair causing noise. Cleared hair from idler and rollers. Ran to test. All ok. No more noise. Ok to run CC on file for bill.
Shawn H.
OVEN LG LDE3035ST/00 Installed relay board and ran both ovens to test. Both ovens are heating properly. All ok.
Shawn H.
WASHER LG WT7060CW Upon arrival customer stated that after recent remodeling work done above machine it will only work on one cycle. Removed console to inspect. Found selector switch shorted from moisture and debris getting into control. Unit needs PCB assembly. Customer to shop around and see if they may have any kind of warranty.
sam.robertson@authorizedco.com
DRYER SAMSUNG DVE54M8750V/A3 "Installed drum with gasket. Ran a test cycle, all checks ok.; pckd up 1 Sdac97-14849h (Drum)"
Shawn H.
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Upon arrival customer stated that unit powered up, started cycle but shut off after. Checked incoming voltage and found 120vac to line and neutral. Breaker is not labeled to try reset. Advised customer to have electrician check for short."
sam.robertson@authorizedco.com
DISHWASHER MAYTAG MDB8951BWS "Inspected unit and found the control panel not responding. Installed part, ran a test cycle on the unit function properly, all buttons functioning."
sam.robertson@authorizedco.com
WASHER GE WWA8900SALAA "Inspected the unit and found the gearcase damage along with the motor, belt, and support frame. Unit is 20 years old and the repair is not recommended. Called AHS and they are putting the parts in for a search. Parts are discontinued. Auth in notes if approved."
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Inspected the unit and found a blockage in the water line in the door. Notifying Lowes of issues found.
sam.robertson@authorizedco.com
DRYER LG DLEX3700W Inspected the unit and found one of the support wheels possibly locking up while running. Applied a little grease and it was spinning without issue. I advised the customer they may have future issues with the support wheels and if the issue returns to make a video recording of the issue. All checks ok.
Kevin S.
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 "Customer issue unit not making ice... also slight ice buildup around top left corner towards air handler. Found im fill tube frozen on the end. Pulled fill tube and taped for insulation via bulletin. Ran im diagnostic tests, unit harvested, filled without issue. Unit checks ok."
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 "Icemaker never did cycle on its own. Unit had ice in in the mold. Replaced icemaker with truck stock, again manually cycled and unit filled. ; used 1 241798224 (Icemaker) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHG2251TF6 Adjusted fill tube to icemaker
Kevin S.
WASHER FRIGIDAIRE FLCE7522AW1 All operations check ok.
Kevin M.
FREEZER FRIGIDAIRE FFFU13F2VW Adjusted door as tight as possible cabinet is bent or holes in cabinet is off not allowing gasket to seal it wasnt sealing near upper door hinge
Kevin M.
REFRIGERATOR MAYTAG MFF2558VEW2 Installed new brd and defrost sensor
Kevin M.
REFRIGERATOR KITCHEN AID KFIS25XVMS9 Wiring in the cabinet between user interface face brd and the main brd is shorting called HBW-Nate-39248549015
Kevin M.
REFRIGERATOR FRIDGIDAIRE FFTR1814TWG Installed garage kit and checks ok; used 1 5303918301 (Garage kit) from stock
Steve M.
REFRIG/SIDE-BY-S KITCHEN AID KRSC503ESS00 "Icemaker stopped working again and have no power to icemaker cannot reset or get it to cycle. Recommend replacing freezer door, due to broken harness inside of door; rqstng P&A on 1 W10728959 (Freezer door..(stainless)), states that autho needed"
Steve M.
RANGE KITCHEN AID KEBS107SSS00 Broil element is shorted out and needs replaced. ; ordrng 1 WP9760774 (Broil element..)
Steve G.
REFRIGERATOR MAYTAG MFI2568AES Unit is not cooling and the ice dispenser door is flapping. Unit is not cooling have to get the unit started before we can see if he needs a system job. Unit is 12-14 yrs old ; rqstng P&A on 1 W10890094 (Main board) and 1 W67006294 (Dispenser board) and 1 W10131128 (Ice chute assy with motor)
Steve G.
REFRIGERATOR LG LFXS28968S/00 Customer states she is having additional issues with the unit; ordrng 1 EBR83227503 (Dispenser board) and 1 AEQ73110212 (Ice maker)
Shawn H.
WASHER GE GTW460ASJ5WW Upon arrival customer stated that unit had water left in it. Checked and found drain pump error. Removed pump to inspect. No blockages and pump is getting proper voltage. Customer also stated that unit walks and vibrates a lot. Unit falls under service bulletin for leg replacement and software update. Unit needs legs and drain pump. ; rqstng P&A on 1 WH23X28418 (Drain pump) and 1 WH02X26590 (Legs)
Shawn H.
RANGE KENMORE 7.90E+02 Upon arrival customer stated that right front burner is run away heating. Ran to test and it isnt cutting out. Inspected switch and found signs of shorting. Switch isnt dropping voltage. Unit needs switch. ; ordrng 1 903136-9020 (Infinite switch Large)
sam.robertson@authorizedco.com
RANGE AMANA ACR4503SFW Part not in yet. ; saved tckt
Kevin S.
DISHWASHER BOSCH SHEM63W55N/13 "Changed out display, realized its not part of the power switch assembly. Had CC get part number for power switch. ; ordrng 1 00620775 (Power switch)"
Kevin S.
RANGE FRIGIDAIRE FPEH3077RFG "Checked unit pre heat led lamp not coming on, also let unit heat up 350F 15mins.... checked temp with infrared gun on cookie sheet upwards of 500F way to hot. Ordering user control, main relay board and led lamp.; ordrng 1 808751514 (Control) and 1 316022508 (Led) and 1 3164728 (Control), states that autho needed"
Kevin M.
REFRIGERATOR MAYTAG MSD2573VEBOO Found an open TSTAT replace TSTAT; ordrng 1 WP2315562 (Tstat)
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA Unit needs repaired per icemaker bulletin ordered auger bin & kit; ordrng 1 DA82-02695A (Icemaker service kit) and 1 DA97-12540G (Auger) and 1 DA97-14474C (Container)
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3Y "Needs shelf roller is broken off ; ordrng 1 5304508067 (Shelf)"
Tim R.
DRYER MAYTAG MEDC300BW0 Disssembled dryer and cleaned vents. Instructed customer to also have house vents cleaned.
Tim R.
WASHER LG WM3488HW Checked unit over found that the rear tub was cracked. Needs complete tube. No repair due to cost
Tim R.
RANGE JENN AIR JED8430ADB Disassembled and replaced fan switch on down draft unit. Checks ok
Tim R.
DISHWASHER ELECTROLUX EIDW6305G51 Replaced parts listed. Checks ok
Tim R.
REFRIGERATOR KENMORE 253.7034341A Replaced water line and ice maker. Checks ok; used 1 243297609 (ICE MAKER) from stock
Tim R.
REFRIGERATOR ELECTROLUX E42BS75EPS Adjusted freezer fan and explained warranty doesnt cover noises everything working properly. Fan making very minimal noise. Cant even hear unless you put your ear right up to it.
Tim R.
DRYER - ELECTRIC FRIGIDAIRE LEQ7000ES1 Replaced control. Checks ok
Tim R.
DISHWASHER WHIRLPOOL KDTE204GPS0 Replaced door hinge. Checks ok.
Tim R.
DISHWASHER FRIGIDAIRE FFBD2411NW2A Replaced splash shields. Checks ok; used 2 154701001 (SPLASH SHIELD) from stock
Tim R.
MICROWAVE OVEN KENMORE 721.8601301 Adjusted door switches. Tested unit by opening and closing the door approximately 20 times and never had any issues.
Tim R.
DISHWASHER FRIDGIDAIRE FFBD2406NS11B Replaced control due to no power to valve. Checks ok.; pckd up 1 5304512731 (Control)
Tim R.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced icemaker and cleared frozen water line. Checks ok; used 1 DA97-15217D (ICE MAKER) from stock
Steve M.
DISHWASHER FRIGIDAIRE LFID2426TF0A Drain line clogged with cereal and grease.
Steve M.
DISHWASHER BOSCH SHXM98W75N/01 E09 heater error. Replaced heat pump. Checked for leaks. Unit operating properly.; used 1 12008381 (Pump) from stock
Steve M.
WASHER WHIRLPOOL WTW8500DC5 Installed new touch panel and main control. Calibrated unit.
Steve M.
RANGE FRIDGIDAIRE LGEF3033KWA Installed new clock and overlay assembly
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new harness for deli drawer
Steve M.
DRYER MAYTAG MEDC465HW0 Customer is hearing the drum rolling around where the spot weld is making a one time revolution thump. Cannot find any defect in drum. This noise is more than common. no recommended repair at this time
Steve G.
MICROWAVE WHIRLPOOL GH4155XPS0 "Install new Magtube, diode and capacitor load test check OK"
Steve G.
HOME COOKING - E LG LSE4617ST/00 Installed new wire ground installed new processor and Pro cycle unit several times no error code
Steve G.
RANGE LG LSE4613ST/00 Installed new left front and right front ethernet switches installed new lights and lenses cycle test OK
Steve G.
DISHWASHER BOSCH SHP65T55UC/07 "Did cup test, unit is washing fine, did show customer how to clean out filter and gave customer helpful tips on use and care."
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2751TF6 "Customer states that the unit is dripping from the dispenser. Cycled the unit several times and inspect the filter, filter housing and hinge assy. Did give customer helpful tips to keep track to see if the drips happen more often."
Shawn H.
RANGE GE JB250DF7WW Installed all provided parts and cycled to test. Burners cycle as they should.
Shawn H.
REFRIGERATOR AMANA ABB2222FEB Upon arrival customer stated that unit is leaking from the freezer but stopped when water was shut off. Found ice sheet and build up near fill tube. Cleared ice and cycled ice maker. No leaks from ice maker. Cycles again. No leaks. Unit did have frost build up along the top. Suspect frost build up froze fill funnel and allowed water to overflow. Could not duplicate concern of leak.
Shawn H.
DISHWASHER GE GSD3200J00CC Installed drain hose and ran to test. Unit drains as it should. All ok.
Shawn H.
MICROWAVE WHIRLPOOL WMH53520CS-7 Installed new control and cycled light to test. Light works and unit heats as it should. All ok.
Shawn H.
COOKTOP GE JS645SL3SS Units is 16 months old in kitchen. Customer stated that when using unit it began to flicker then show bad line error. Has not worked properly since. Removed unit and inspected. Found loose connection at terminal block. Tightened connection and ran to test. Unit is operating as it should now.
sam.robertson@authorizedco.com
RANGE GE JB645RK6SS Installed glass cooktop.
sam.robertson@authorizedco.com
DISHWASHER WHIRLPOOL WDF770SAFZ0 "Inspected unit and found an excessive amount of food and gunk buildup around the filters, down in the drain pump, in the pump assembly, spray arms, gaskets, and interior of the unit. The unit is in need of all the above mentioned items. The unit has not been maintained per the manufactures recommendation. Called AHS and advised them of the issues found. AHS to contact customer."
sam.robertson@authorizedco.com
WASHER-DRYER COM GENERAL ELECTRIC GUD27ESSM1WW "Inspected unit and found an error code for off balance load. Ran a test cycle and the unit filled with water, agitated, drained, and spend up to a high speed without any issues or excessive shaking. I advise the customer on how to properly load the unit and the correct amount of detergent to use. If customer calls back in with same issue and we find no defect they may have to pay a service charge."
sam.robertson@authorizedco.com
WASHER BOSCH WFVC3300UC/23 "Inspected the unit and found an error code for oversuds. Ran a test cycle and the unit filled, washed, drained and spinned without any issues. I advised the customer how the unit can oversuds and how to prevent it. Recommended the customer to use cleaning tablets on a regular basis to prevent this issue from returning. All checks ok."
sam.robertson@authorizedco.com
WASHER-DRYER COM LG WM3499HVA Inspected the unit and found the breaker had tripped and the unit had no power going to it. The unit had water in it and clothing. Flipped the breaker and drained the unit. Installed parts and ran a normal wash cycle. The unit ran for 10 minutes without any issues. I advised the customer to not push the unit back against the wall any farther as it can pinch the water line. All checks ok.
sam.robertson@authorizedco.com
REFRIGERATOR BOSCH B22CS80SNS/03 Spoke with the customer. They had reservations about repair due to continuing issues and a previous sealed system repair and due to its age 11 years. Answered questions from the customer. Customer declining repair at this time.
Kevin S.
RANGE GE JB256DM1WW "Replaced parts, unit checks ok."
Kevin S.
MICROWAVE FRIGIDAIRE FGMV176NTFC "Replaced parts, unit checks ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Installed new compressor and recharged system and checks ok
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Installed new ice container and new lower ice maker
Kevin M.
REFRIGERATOR GE GFE26JMMAFES Installed new water valve per tech line and checks ok
Kevin M.
REFRIGERATOR FRIDGIDAIRE LFSS2612TF4 Auger motor is locked up replaced auger motor and checks ok ; used 1 242221501 (Auger motor) from stock
Brad A.
DRYER WHIRLPOOL WED9750WW0 "Found thermal fuse open, installed new thermal fuse, unit is working properly.; used 1 3392519 (Thermal fuse) from stock"
Brad A.
DRYER WHIRLPOOL WED8500DC2 "Found rollers loose making noise, replaced rollers, unit checks ok.; used 4 W10314173 (Roller) from stock"
Brad A.
DISHWASHER BOSCH SHE53T55UC/07 "Customer claims dishes are not getting clean, found food build up in holes of upper and lower spray arms, advised customer to clean unit out with cleaning tabs and vinegar. Tested Unit, checks ok."
Brad A.
WASHER MAYTAG MVWX655DW1 "Found washplate stripped and hub worn, washplate is seized to transmission. Will need to break washplate and remove. Informed customer that the washplate might not be able to be removed without damaging transmission. Customer considering repair."
Steve G.
WASHER LG WT7100CW Unit is leaking.. needs a whole pump assy. ; ordrng 1 AHA75673401 (Drain pump)
Brad A.
DRYER AMANA NED4655EW1 "Found rollers making noise, installed rollers, unit checks ok.; used 1 349241T (Roller kit) from stock"
Brad A.
UPRIGHT / CHEST MIDEA MRU14F2AWW "Customer has a difficult time opening the door, customer was sent a door gasket by Midea, installed gasket, unit checks ok."
Tim R.
RANGE BOSCH HDI8056U/01 ; ordrng 1 #### (Left rear brass orfice) and 1 ### (Front left burner orfice) and 1 ##### (Rear left gas valve) and 1 ##### (Front left gas valve)
Steve G.
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Light does not come on. Found the base of the unit is bowed up not letting the magnets connect. ; ordrng 1 5304523717 (Complete door assy)