Local Reviews
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Tim R.
WASHER SAMSUNG WF317AAS/XAA Checked unit over found that the unit needs a new tub assembly due to bearings in tub being worn out. No repair
Tim R.
DRYER SPEED QUEEN ADE4BRGS171TW01 Checked unit over found belt had kicked off and pulled a heater wire off. Reinstalled belt and reconnected heater wire which was shorted to ground. Tested element and thermostats they are all checking good. We are only getting 200 volts to the dryer so unit wonÕt heat. Checks and found that the issue was at the wall outlet. Once they fix that unit will work fine. Left message for Julie about issues.
Tim R.
DRYER KENMORE 417.948023 Replaced heater and thermostat due to customer saying 7nit would stop heating mid cycle. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LFHD2251TF4 Replaced ice maker. Checks ok.; used 1 243297606 (
Tim R.
WASHER FRIGIDAIRE GLWS1649AS2 Explain to the customer that the noise she was hearing was normal due to wear and tear that the unit was still functioning properly.
Tim R.
WASHER LG WM3270CW Replaced parts listed. Checks ok.
Steve M.
DISHWASHER KITCHENAID KDTM354EBS2 Lower rack is not cleaning properly. Found stuck in diverter neutral position disassembled pump base reinstalled diverter cam into proper position. Unit is working properlyThree years old located in main kitchen
Steve M.
DRYER WHIRLPOOL LER4634JQ1 "Dryer not heating. Found burnt terminal wire on timer, repaired wire terminal dryer is heating properly."
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Top rack keeps coming off track. At this time Frigidaire does not offer any upgraded track or wheel assemblies to correct the loose sitting rack supports. Advised customer to make sure they are pulling the top rack out from the center handle to prevent binding
Tim R.
REFRIGERATOR SAMSUNG RF4267HAWP/XAA Checked unit over and found both the refrigerator and the freezer section weÕre not cooling properly refrigerated was at about 50¡ and freezer was about 20-ish. Compressor was running and all fans were running properly unit has a Freon leak. Previous company has cut into the sealed system so we will no longer proceed with working on unit.
Steve M.
REFRIGERATOR MAYTAG MSB27C2XAM00 Sr7725344940 Andrew At Techline helped find a shorted wire in the freezer door harness causing icemaker water valve not to cycle after replacing main control and icemaker. Repaired wiring harness. If ice maker breaks down again a new door will need to be ordered
Tim R.
DISHWASHER BOSCH SHE3ARF2UC/22 "Unit isnÕt draining just needs control showing NLA.; rqstng P&A on 1 12008382(NLA) (CONTROL), states that autho needed"
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Fresh food evaporator frozen over blocking air flow. Previous company installed a heater clip without removing the old one first causing unit not to drain properly. Corrected heater clock placement defrosted unit refrigerator is running OK
Steve M.
DRYER WHIRLPOOL WED7300DW0 Install parts listed unit is no longer leakingThree years old located in laundry closet
Steve M.
DISHWASHER BOSCH SHEM3AY55N/01 Dishwasher has water in the base. Removed screen filter to find less than inch of water beneath filter housing. Normal levels. Customer complaint about odd odor in unit. Recommended a cleaner. Dishwasher is operating properlyUnit is ran every few days.
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 11 Customer states that the unit will not power up and will have to unplug for several hours and when he plugs it back in it may come on . Install new main board cycled unit several times test OK
Steve G.
DISHWASHER LG LDP6797BD Customer states the the unit is not drying. Customer just purchased the unit and the unit is only 2 weeks old. Customer education on the unit and gave customer helpful tips on use and care.
Steve G.
WASHER LG WM2250CW "Customer states that the unit has an odor to it. Was able to smell a bit of an odor. Customer is doing everything right with keeping the door open and drying out the door boot. Tech did run the unit in spin cycle and heard a noise, so we did a load test with towels and everything check ok. If customer wants to have tech pull out the spin basket and power wash it it will require 2 men and 2.5 hrs on return. Verbal est. of $550."
Steve G.
DRYER FRIGIDAIRE FDEB23RGS2 Installed new heater and rear bearing kit clean it up base of unit as well as blower housing and filter area advise customer that they must do that every time they are restricting the flow of air which could lead to poor drying also did show customers and took pictures of lid that has already caught on fire advise the customer do not use the dryer until the house event is cleared out it is a fire hazard to get a professional company out and clean out the house that I stress to the customer several times do not use the dryer it is a fire hazard
Steve M.
WASHER WHIRLPOOL WTW8500DC0 "Communication error between board/UI and error between UI/main3.5 yrs old in laundry room; rqstng P&A on 1 W10812418 (cntrl-elec (MARCONE CORE)) and 1 W11025585 (panel-cntl (MARCONE)), states that autho needed"
Steve G.
RANGE GE JKP85W0A3WW Customer states that when she was cooking she said the bakery goods were not cooked. Tech check power to the bake element and did check the ohms on the bake element.
Steve G.
FREEZER SAMSUNG RF28K9070SG/AA. 05 Customer states that the bottom right section light is not on. Found that the bottom hinge did fall off and would not recognized the door being open. Secure the hinge cover.
Steve G.
MICROWAVE GE PT970DR1 BB Richard HBW Erica purchasing Talk to Erica and Purchasing advised her that the roof of the microwave is peeling about the size of a fist exposed metal possible spark and fire hazard for Erica she stated customer does not have supreme coverage and she is going to look into to see if it will be covered
Steve G.
DISHWASHER KITCHEN AID KUDS30FXSSA Alisa AHS. Spoke to Alisa add American home shield explained to her we got parts and I went by the customers home to install the parts technician took the cover of the control board off knowing that he visually inspected the other wires yesterday when he took the cover of the power wires off notice that the wire harness did catch on fire as well spoke to American home shield advise that there could be additional issues we also need a wire harness not cost-effective they are going to put the unit into options
Steve G.
LAUNDRY CENTER GE GTUP270EM4WW Customer has several issues with the washer. Needs main board and did hear some noise in the gearcase. Customer does has time to use. Did bend the lid a bit so the lock will engage.
Shawn H.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Customer stated no cool in fresh food section. Ran unit in diagnostics to test. When running damper test the damper motor would attempt to turn but not open the damper. Found small amount of ice build up around damper door. Cleared ice and damper opens and closes fine. Checked unit for air leakage that would draw in moisture. Found freezer door not fully sealing at bottom. Glides have frost built up in them keeping the drawer from closing fully. Cleared glides and door seals fine now. No more air leaks. Unit is cooling fine. Frost build up on glides was from keeping door open on previous service.
Shawn H.
RANGE - ELECTRIC KITCHEN AID KFED500ESS02 Customer states that temps in both ovens are not correct. Checked temp sensors and both are in range. Checked temp calibration and offset is 0. Preheated both ovens and tested temp with digital probe. Temps are off by 40 degrees. Calibrated both ovens. Temps are ok now. Showed customer how to calibrate ovens.
Shawn H.
DRYER WHIRLPOOL LER7646EQ0 Installed switch lever and ran to test. All ok. Mail out invoice please.
Shawn H.
RANGE - GAS GE C2S980SEM1SS Installed new knobs and ran to test. All ok.
Steve G.
DISHWASHER SAMSUNG DW80K5050US/AA 03 "Customer states that the unit is not filling up. Found that the motor is seized up, was able to free it up. Cycled the unit and could hear the motor was struggling. Plus that vent open while in the in the wash cycle. ; rqstng P&A on 1 1111 (COMPLETE SUMP/MOTOR ASSY. ) and 1 2222 (MAIN BOARD. )"
Shawn H.
DISHWASHER GE GDT695SMJ2ES "Upon arrival unit had no operation. Checked and found good voltage to main control(118VAC). No loose connections at control or incoming electric. Replaced control, programmed personality, and ran to test. All ok."
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 Removed and replaced main board and and console board on unit ran and tested with customer present unit checks ok
Shaun S.
REFRIGERATOR WHIRLPOOL ED2FHAXSB00 "Removed and replaced imk on u it, cycled unit through unit checks ok upon techs departure"
Shaun S.
DRYER WHIRLPOOL WED5500XW0 "Removed and replaced board on unit, ran and checked out, unit checks ok"
Shawn H.
REFRIGERATOR SAMSUNG RS265TDRS/XAA Checked unit and found 22e error code. No feedback from fan. Getting voltage from board but no operation. Unit needs evap cover with fan. ; ordrng 1 DA97-08724N (EVAP COVER W/FAN)
Shaun S.
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 "Found that air channel suppling air to fridge was froze up and not allowing proper air flow into fridge, pulled evap cover and cleared all ice, ran and checked out unit checks ok"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2311PFGA "Customer states that ice maker is slow to make a full bucket and unit will shut down about every 4 days of run time. Cycled ice maker and it is very slow to cycle but will complete a cycle. Ran diagnostics to check for errors and operation. No error codes found. All functions work properly in test mode. No signs of leaks in system. Suspect that the compressor is going into thermal overload but may be an issue with the main control as well. Unit would need ice maker, start capacitor and relay, compressor, and main control. ; rqstng P&A on 1 241798224 (ice maker) and 1 241941005 (starter) and 1 297286803 (capacitor-run) and 1 5304511967 (compressor ) and 1 A01078804 (control)"
Shawn H.
MICROWAVE SAMSUNG ME18H704SFW Checked unit and found it heating when door is closed and nothing set. Open door and unit stops heating. Checked all micro switches and all are good. No loose connections or shorted wires found. Ran unit to test heat. Unit heated before start was pressed but when timed cycle shut down the heat shut down with it. Relay on control was stuck on causing unit to heat without input. Unit needs control panel. ; ordrng 1 DE92-03624B (CNTRL BOARD)
Kevin S.
DISHWASHER FRIGIDAIRE LFID2459VF1A "Upon arrival found unit full of water in base. Customer had claimed they had an i30 error which pertains to leak sensor tripping. Pulled out unit, Used towels to dry up water in base. Ran unit in normal wash mode. Checked make sure filling washing ok, no leaks internal or external. Upon canceling and draining the unit, found water would start to back up in the sink. Customer has a plumbing issue to resolve as it drains slowly, more than likely causing other issues with unit. Explained to customer about loading of dishes and to not open door very far on these units as the water from inside will go down into the base. Checked inlet flow, tighten cap on inside of tub basin. Unit checks ok."
Kevin S.
APPLIANCE LG LMXS27626D "Took temps 38 in frig and 01F in freezer. Complaint of frost buildup on right hand side. Took multiple pics. Took steamer and towels and cleaned all ice buildup and dry. Found door adjuster off one tooth on right hand side. Upon removing freezer baskets noticed the bottom one was not in place correctly. Had to rotate 180 degrees to,match the notch in railing. Suspect this and other things causing the unit bottom door not to seal properly. Unit has 3rd middle drawer in freezer as well, customer primarily uses this drawer not the bottom. Checked to make sure doors are sealing ok. Told customer to continue to monitor."
Kevin S.
FREEZER FRIGIDAIRE FFHS2611LWMA "Drain in freezer was frozen. Cleaned out with steamer. Found drain leaking up from cabinet. Had to pull drain hose from out of cabinet use long needle nose pliers to remove debris. After clearing poured about 12 ounces of water through drain, no leaks and is draining to the drip pan. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Installed screw for noise per bulletin FB18-28R1. Checked over unit, no noise."
Kevin S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "unit didnt make any ice, apparently a day or so. They have trouble removing ice bucket. They had another person remove bucket and there was no ice. Upon arrival found plenty of ice in the bucket, ice not dispensing had to adjust ice bucket in place to auger. Explained to customer about this. Also to keep eye on unit if it continues. Could be problem with icemaker. Unit is making and dispensing ice ok at this time."
Shaun S.
DRYER GE GTD65EBSJWS0 Unit has a bad main board ; ordrng 1 MAINBOARD
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Installed screw for noise per bulletin FB18-28R1. Checked over unit, no noise."
Kevin M.
REFRIGERATOR AMANA BX20NL Garage 30+ yrs unit has no water hooked up to unit
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed new fan and heater and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE PHSC39EESS5 Installed IMk bucket & lever and checks ok
Kevin M.
REFRIGERATOR LG LFX25976ST/00 Installed new IMk & Water valve and checks ok
Brad A.
DRYER WHIRLPOOL WED8500SR0 "Please mail customer receipt, installed new element, unit is heating properly."
Brad A.
REFRIGERATOR LG LFX28968ST/04 "Installed new icemaker, unit is working properly."
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Lights and display are not communicating ; rqstng P&A on 1 W11085027(GRAY) (SWITCH) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677118 (cntrl-elec)
Kevin M.
FREEZER FRIGIDAIRE V12WUA Garage 23 yrs+ sealed system issue; rqstng P&A on 1 COMPRESSOR and 1 EVAPCOILS and 1 FILTERDRIER
Brad A.
FREEZER FRIGIDAIRE LGHT1846QF0 "Found freezer getting to cold, suggested using lower temperature setting."
Brad A.
DISHWASHER BOSCH SHV66A03UC/14 "Called AHS, informed them that the labor needed to be increased to complete the job due to excesssive time needed. They have put the unit into replacement. The motor assembly will be returned. The main control is already installed.Authorization number 741jwml"
Brad A.
FREEZER FRIGIDAIRE FFFU14F2QWG "Found unit not coming on, found cold control not allowing voltage through, got voltage through, compressor and fan running with no frost, needs dye filter to check for leaks.; rqstng P&A on 1 5304513033 (THERMOSTAT) and 1 UNKNOWN (DYE FILTER)"
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Found back wall frozen, needs ff evaporator cover, heater, defrost thermostat, main control board. ; rqstng P&A on 1 UNKNOWN (DEFROST THERMOSTAT ) and 1 UNKNOWN (HEATER) and 1 UNKNOWN (MAIN BOARD) and 1 UNKNOWN (FF EVAPORATOR COVER )"
Brad A.
WASHER SAMSUNG WF220ANW/XAA "Found drain pump not turning with proper voltage is applied, ordered new drain pump.; ordrng 1 DC31-00054A (drain pump)"
Tim R.
DISHWASHER KITCHENAID KDFE104DSS3 Replaced fill valve and control due to not water and not cycling properly. Checks ok.
Tim R.
WASHER MAYTAG WTW8000BW0 Checked unit over found that the unit needs a new main control and rps sensor. No repair.
Tim R.
DRYER SAMSUNG DV45H7000EW/A2 Replaced shorted heating element. Checks ok; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSP Checked unit over found that the unit wasnÕt sending proper voltage to the refrigerator fan. Replaced control and evaporator but unit still wasnÕt sending proper voltage to the fan and fan wouldnÕt run. Replaced evaporator and control. Checks ok. Haines 6839-pro2453803
Tim R.
DRYER BOSCH WTMC3300US/01 Checked unit over found that the unit needs a new control. Control NLA. No repair.
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Checked unit over found shorted thermostat. No repair right now
Tim R.
WASHER MAYTAG NTW4516FW2 Checked unit over found broken with capacitor keeping unit from agitating or spinning. Fixed wire. Checks ok.
Tim R.
FREEZER ULINE n/a Disassembled unit and replaced control box. Checks ok.
Tim R.
WALL OVEN GE PK7800SK5SS Customer was complaining unit took too long to bake cookies. Checks unit over found that the temps was off by 20-25 degrees. Recalibrated and fixed oven racks to her desired height.
Steve M.
WASHER GE GTW680BSJ5WS Installed new water valve. Washer checks ok.1.5 yrs old. In laundry area
Steve M.
DISHWASHER KITCHENAID KDFE104DSS0 Heater error. Unit shut heater off due to low water level. Replaced float switch.; used 1 W10195039 (FLOAT SWITCH) from stock
Steve M.
MICROWAVE WHIRLPOOL WMH78019HZ0 4 spots behind wave guide cover in cabinet where arching has occurred. File# SR 7725493698 from techline deeming unit non repairable. Andrew SR 7725493769 from safety division. Adam 1.5 yrs old located in kitchenCalled Kevin @ LoweÕs
Steve M.
DRYER MAYTAG MEDC215EW1 Dryer not heating found open thermal fuse. Replaced thermal fuse. Dryer heating OKTwo years old in laundry closet; used 1 279816 (FUSE) from stock
Steve M.
WASHER WHIRLPOOL WTW8500DC0 Long fill error. Replaced water valve. Unit checks ok. 4 yrs old in laundry room; used 1 W11165546 (WATER VALVE) from stock
Steve M.
WASHER SPEED QUEEN AWN63RSN115TW01 Installed new drive control and harness. Washer is operating OK
Steve M.
DISHWASHER FRIGIDAIRE FFBD2406NW10B "Dishwasher is not draining, found wire off of drain pump. Reconnected and secured wiring harness dishwasher is operating properly. Customer has complained about hard water issues with her last dishwasher. Recommended to use a lemi shine product to cut down on calcium buildup on new dishwasher. 1.5 yrs. old in kitchen"
Steve M.
DISHWASHER WHIRLPOOL DU945PWSQ0 Unit leaking water. Adjusted unit backwards to prevent any water from sloshing out from underneath the door during wash
Steve M.
WASHER ELECTROLUX EFLS617STT0 Installed new door boot. Cleaned out drain filter and dispenser box.
Steve G.
DISHWASHER JENN-AIR JBD8000AWS0 Installed new sump assembly cycle unit test OK tech did have to leave unit out due to the customer had to get the unit out a hole and able to work on it Tech did not re-install unit due to the floor and the countertops
Steve G.
DRYER KENMORE 417.6172351 Found two additional screws that came out of the drum not the original three screws that came out when Tech installed new rear bearing kit different screws installed new screws cycled test OK
Steve G.
REFRIGERATOR WHIRLPOOL WRS321SDHW Last time out the customer had a broken ice container this time out customer had a ice block in the fill cup that they did not mention last time Auth Tech remove ice maker thawed out ice blockage cycled icemaker test OK
Steve G.
REFRIGERATOR SAMSUNG RF236BEAESR/AA Customer states that the unit is not making any ice. ; pckd up 1 DA82-02367a (CLIPS) and 1 DA97-15217D (ICE MAKER)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA After installing new icemaker Kit air handler kit checking the heater. Also installed main board.
Steve G.
MICROWAVE OVEN MAYTAG MMV4205DH-2 Customer states that the unit did not turn on at all. Check power and found the inline fuse was out. Installed new fuse cycled test ok. ; pckd up 1 14QBP20CFB (INLINE FUSE)
Steve G.
DBL OVEN COMBO JENN-AIR n/a Installed new main control board. Cycle. Unit test ok.
Shawn H.
REFRIGERATOR MAYTAG MFI2569YEM2 Checked unit and found defrost drain clogged. Thawed bottom and cleared drain of mildew. Installed heater wire to prevent clog. All ok no more leaks or ice build up. Unit is 8 years old in kitchen. Left voicemails on both number to call back. Ok to run cc.
Shawn H.
DISHWASHER KITCHEN AID KDTE334DSS0 "Checked unit and found pin holes in bottom of tub along sump seal. Tub has a lifetime warranty from manufacturer and is under an extended warranty. Unit would need tub, sump seal, heating element, and door seal.
Shawn H.
REFRIGERATOR HOTPOINT HSM25GFTCSA Checked unit and found water not dispensing. Good voltage to valve and flow from valve at back of machine. Have water flow all the way to the where the line enters the freezer door. Line is blocked or frozen in the freezer door causing no water dispense. Customer does not wish to repair. Mail out invoice please.
Shawn H.
DRYER WHIRLPOOL GEQ8811LW0 Customer concern is of long dry times. Checked vent for build up; none at back of machine and none in vent that I can see. Temps at back of machine are at 160 degrees on high heat with a timed dry. Checked for air flow at exterior of home; no air flow. Vent has separated inside the walls or attic and built up lint causing the long dry times. Advised customer to have vent inspected/repaired.
Shawn H.
WASHER MAYTAG MVWC416FW0 "Checked unit over and found error code for shifter fault. Ran diagnostics and unit would not shift to spin. Replaced shifter and found damage to the clutch, replaced clutch and shifter. Ran to test, all ok. No codes. ; used 1 W10721967 (SPLUTCH), and 1 W10913953 (ACTUATOR) from stock"
Shaun S.
WASHER WHIRLPOOL WTW8000BW "Upon arrival found that fabric softener cup is clogged with hardened softener and water, tech pulled the cup out of the machine took and cleaned in sink with hot soapy water and a brush, ran and checked out, unit checks ok after running a rinse cycle on unit, no water standing in cup"
Shaun S.
DRYER MAYTAG MDE6700AYW "Upon arrival found that thermistor was bad on unit, removed and replaced thermistor ran and checked operation, unit checks ok ; used 1 DC32-00007A (THERMISTOR) from stock"
Shaun S.
REFRIGERATOR KENMORE 363.9550417 "Upon arrival found that freezer drain was froze over and not allowing water to funnel into drain pan, tech cleared drain installed new bulb in fridge for customer, checks ok"
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced parts... checked over unit is cooling ok. Replaced door handle and adjusted all checks ok.
Kevin S.
DISHWASHER BOSCH SHE3AR76UC/21 "Customer noted for a few months now unit was making a humming noise. Put unit into a express wash, unit filled and washed without issue and was quiet. Only when upon canceling into a drain noted the drain pump is humming and checked by placing my hand over to feel. Unit is draining ok, i did check screen filter and clean but not overly dirty. Drain hose appears ok. Customer did get an E-24 error one time which means drain error. I could not replicate the error code upon testing. Created and saved estimate, in system for customer, they are going to monitor and think about the repair. Collected service call fee."
Kevin S.
RANGE HOOD KITCHEN AID KWCU265HSS "Upon arrival found unit light switch is broken. Looked up part, gave estimate part is quite expensive and special order. Customer chose not to replace. Spent some time trying to remove to see if we could modify or glue switch no luck. Unit will take quite some time to repair, possibly having to drop the hood unit down. Collected service call fee."
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS6L7EES1 Called AHS-Nikedda sealed system that is non repairable in the cabinet auth #107nkpc putting into options
Kevin M.
REFRIGERATOR MAYTAG MFD2560HEQ Found WV leaking
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHS2342LF5 IMk not advancing ; used 1 241798224 (IMK) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 TSTAT wasnÕt opening properly Installed new TSTAT and checked ok
Kevin M.
REFRIGERATOR GE GYE18JSLGFSS Installed new ice maker and checks ok
Brad A.
DISHWASHER WHIRLPOOL WDT710PAYB3 "Unit was leaking from door, Found tub seal not seated properly, installed new seal, unit is working properly. Deductible will be collected from cc on file.; used 1 W10542314 (DN) (TUB SEAL) from stock"
Brad A.
WASHER LG WM3001HPA "Found bolt holding rotor on was falling out, tightened bolt back into place, unit is agitating and spinning properly. Checks ok."
Tim R.
DISHWASHER SAMSUNG n/a Checks unit over found that the unit needs a new control due to not sending power to the drain pump. Model tag looks like it has been peeled off. Checks the manual also no tag located. No repair possible due to no tag. Took picture was tag was previously located.
Tim R.
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Checked unit over found that the unit has a restriction in the sealed system and isnÕt cooling. Needs condenser, evaporator and compressor. Unit 5-7 years old in kitchen; rqstng P&A on 1 241650210 (compressor) and 1 242039203 (condenser) and 1 5303918286 (evaporator) and 1 A01078804 (control)"
Tim R.
RANGE LG LRE3061BD Checked unit over found that the unit had a shorted convection element and shorted control. ; ordrng 1 EBR77562706 (CONTROL) and 1 MEE61925402 (CONVECTION ELEMENT)
Tim R.
WASHER ELECTROLUX EIFLW55HIW0 Needs new door boot due to tear in the bellow.; ordrng 1 134616100 (bellows)
Steve M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 FF evap is frosted over. Unit not cooling properly. Mandatory whirlpool service pointer W11033419DNeed to update main control and evap cover if frost occurs.; rqstng P&A on 1 W10889841 (E COVER . (MARCONE)) and 1 W11169503 (MAIN CNTRL (MARCONE CORE))
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 14 "Customer states that they have no ice. Found ice cube build up. Remove ice build up, removed the ice maker and auger assy thawed out the ice and reinstalled. Sealed up the ice room form warm air getting in. Cycled."
Steve G.
DISHWASHER KITCHEN AID KUDS30FXSSA Customer states that she smelled something burning. Found that the main board caught fire. Tech did check to see if the wire harness was fine. ; ordrd 1 W10479761 (cntrl-elec) and 1 WPW10481125 (panel-cntl)
Steve G.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Customers upper ice maker is leaking. Unit has been sealed up but tech wants to install new upgrade kit. ; rqstng P&A on 1 1111 (ICE MAKER UPGRADE KIT WITH BOARD. )
Steve G.
REFRIGERATOR MAGIC CHEF HMWC444DZ In front of the customer tech open up the box to inspect the door. Found that the door has been damage. The box is in excellent shape. Tech reorder part; ordrng 1 312260100178 (DOOR)
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA Checked unit and found bake element shorted open. Unit needs bake element. Please schedule for Friday.; ordrng 1 DG47-00038B (BAKE ELEMENT )
Shawn H.
COOKTOP ELECTROLUX E30EC65ESS "Found switch for right rear small burner shorted closed. Also found all covers for temp displays cracked allowing moisture into switches, and element on lights missing. Unit needs right rear switch, display covers and element on lights. Unit is roughly 10 years old in the kitchen. ; rqstng P&A on 1 316441830 (control) and 5 318319001 (lens,indicator light)s and 2 318337200 (light)s"
Shawn H.
REFRIGERATOR SAMSUNG RF23M8090SG/AA Checked unit over and found it in need of ice maker service bulletin. Unit has not had it performed. Thawed ice maker and inspected. Unit will need fill tube adjusted on return when installing kit. ; ordrng 1 DA82-02638A (IMK SVC KIT)
Shawn H.
DISHWASHER KITCHEN AID KDTE334DSS0 "Checked unit and found small holes rusted through the tub by the sump. Customer stated that up until leak unit worked fine. Did state that it occasionally wouldnÕt drain and left some standing water in sump. Tub is covered under a lifetime warranty from Whirlpool. Unit needs tub, sump assembly w/drain pump, door seal, and heating element. Tub assembly comes with heater. ; rqstng P&A on 1 W10300924 (door seal) and 1 WPW10455261 (pump&motor) and 1 WPW10531320 (drain pump) and 1 WPW10681502 (tub-dishwr)"
Shaun S.
DRYER FRIGIDAIRE AEQ6000ES0 "Upon arrival found that unit has no problem with drum not turning on unit, found that motor is extremely noisy as unit is running, motor needs replaced ; ordrng 1 131560100 (motor)"
Shaun S.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Found unit is in need of a new imk in freezer compartment and new main board on back of fridge imk broke and no power being sent to imk from board; ordrng 1 IMKFREEZER and 1 MAINBOARD
Shaun S.
DISHWASHER LG LDF6810ST/01 "Upon arrival tech was going to install parts on unit but as he removed from under counter tech notice that machine has been leaking for some period of time and water has created problems on floor and cabinet(see sd quick pic for reference) notified father of the situation, they r going to address the water damage situation and then call back when problem resolved, upon checking unit found that water has been leaking from sump assm and rolling back towards wall instead of out the front of the unit there for customer never new of the leak ; ordrng 1 BOTTOMCOVER and 1 SUMPASSM"
Shaun S.
WASHER KENMORE WPRE6100GOWT "Found that unit needs new drive motor, must have shorted out when board went bad; ordrng 1 MOTOR"
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Customer claims unit will stop working and throwing an CO error code which means communication. Upon arrival put unit into a time dry high heat mode for 5mins. No issue. Removed console cover, bottom access and door from unit. Checked all wire connections to make sure nothing is loose. Called techline spoke to Tim he had me take continuity check on each end of the solid yellow and orange wires in the upper to lower connecter below read good. Had me start the unit made sure there was a solid green, flashing green and blinking red led ok. Tried wiggling wires around while unit was running, still could not duplicate any problem. Suggested to order both boards and wire harness. Talked to Kendal read sticky note."
Kevin S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Ice and frost buildup in ice compartment of unit with icemaker. Ordering new kit per samsung service bulletin. Pics attached. Production date 9-2015 no other issues, unit is cooling properly in both freezer and frig.; rqstng P&A on 1 DA82-02367A and 1 DA94-02679F (PCB) and 1 DA97-15217D and 1 DA97-19898A"
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 "issue is unit not heating... also claimed that when on an auto dry cycle, unit was running for up to 6 hrs non stop. Upon arrival put unit into timed dry regular heat. Unit is tumbling but not drying, tried auto cycle same, tried switching to perm press selection still no heat. Checked and found heating element open, thermal fuse ok. Timer is extremely noisy, suspect timer contacts bad. Will order new timer and heater assembly.; ordrng 1 964P3 (HEATER ASSEMBLY) and 1 D516415 (TIMER)"
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found the shaft and bucket was stripped out; ordrng 1 W10822606 (motor) and 1 W11129522 (ice-contnr) and 1 WPW10347114 (shaft)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHI2131QP3 Ff door gasket is torn ordering new gasket ; ordrng 1 242193213 (gasket-door ref. 2)
Brad A.
REFRIGERATOR GE PSE29KSEBCSS "Found ice formed in freezer under ice maker, customer claimed water was leaking from the rear of the unit. Found water pressure in the house to high, turned valve down to half open to reduce pressure."
Brad A.
DRYER MAYTAG DE412 "Removed old motor and blower wheel from unit, wiring from motor does not match new motor. No diagram was available to show description of connections. Called Techline, talked to master tech Kathy. Was advised that the new motor will not work on this unit. Was told that there is no motor available. Called AHS, told them, they are searching to find the original motor.; saved tckt"
Brad A.
REFRIGERATOR BO SAMSUNG RF263BEAES "Found ice room frozen, needs icemaker kit installed , ordered kit.; rqstng P&A on 1 DA82-02697A (IM SVC KIT), states that autho needed"
Brad A.
WASHER WHIRLPOOL WFW6620HC0
Brad A.
COOKTOP MAYTAG MEC7430WW00 "Found cooktop cracked along right front and rear burners. Needs new cooktop. Located in the kitchen, manufactured 3/2011, deductible collected from office.; rqstng P&A on 1 W10258223 (cooktop)"
Tim R.
DISHWASHER BOSCH SHE3ARF2UC/22 Replaced drain pump. Checks okCustomer needs to clean drain line out.
Tim R.
RANGE ELECTROLUX EW30EF65GSC Checked unit over found that the front right burner wouldnÕt shut off on the inner ring. Needs control board.
Tim R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Billing only- Replaced control. Checks okChecks unit over found heater wire knocked off. Reinstalled checks ok.
Tim R.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWG Replaced freezer fan. Checks ok.; pckd up 1 297250000 (motor)
Tim R.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 Replaced freezer door gasket. Found noise was coming from Breonna as it was filling the evaporator tube. Checks OK
Tim R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced leaking valve. Ok; pckd up 1 W11043013 (valve)
Tim R.
RANGE WHIRLPOOL WFE515S0EW0 Replaced switch returned previous switch to truck stock due to not the same temperature range. Checks ok
Tim R.
REFRIGERATOR ELECTROLUX EI28BS36IS0 Replaced thermostat. Tested heater checks ok. Defrosted instructed customer to keep an eye on unit.
Tim R.
WASHER LG NO MODEL— Unit needs new drain pump. Replaced drain pump and tested.Checks ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
DISHWASHER WHIRLPOOL WDF770SAFZ1 Replaced pump and motor due to unit not washing. Checks ok.
Tim R.
DRYER WHIRLPOOL WED9200SQ0 Replaced idler. Checks ok; used 1 279640 (PULLEY) from stock
Tim R.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Replaced electronic control. Checks ok; pckd up 1 A01078804 (control)
Tim R.
DISHWASHER LG LDP6797WW Replaced touchpad. Checks ok
Tim R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced icemaker. Checks ok ; pckd up 1 W10715708 (icemaker)
Tim R.
DBL WALL OVEN GE n/a Installed new oven. Checks ok.
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSP Checked unit over found that unit needs a new control. No power to freezer fan. ; ordrng 1 DA92-00420T (CONTROL)
Tim R.
REFRIGERATOR FRIGIDAIRE LFTR2021TF5 Replaced cold control. Checks ok; pckd up 1 241537103 (control-temperatur)
Steve M.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Freezer drawer will not close. Found lower track closer unhinged. Removed drawer and frost. Checked seal. Everything is closing fine. Upper door gasket has small tear not affecting the operation of the unit.
Tim R.
OVEN JENN-AIR NO MODEL OR SERIAL.. Needs clock assembly. Model and serial gone. Unit is 20-25 years old in kitchen. Single wall oven. No repair possible.
Steve M.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA "Icemaker is not working entire ice room had a sheet of ice in the base. Found obstruction in water fill tube area. Updated icemaker and auger assembly. Sealed ice room and adjusted waterline.3 yrs old in kitchenAutho Per David at warrentech 6756327; used 1 DA97-12540G (AUGER), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
DRYER SAMSUNG DV42H5200EF/A3 Installed new drum due to a crack in the drum. 4 yrs old located in laundry area.
Tim R.
DRYER BOSCH COMPLETELY GONE Checked unit over found that the motor was locked up. Unit needs new motor but model and serial tag is completely gone. No repair possible due to missing model and serial tag.
Tim R.
DISHWASHER MAYTAG MDB9750AWB Checked unit over found shorted display and control. Also broken door latch. Unit is 10-15 years old in kitchen. Unit also burner wires so have to repair wiring for control will need additional labor. Also display is showing NLA. Not worth repairing. ; rqstng P&A on 1 12002710 (cntrl-elec) and 1 6-919008(NLA) (DISPLAY) and 1 W10130695VP (LATCH ASSEMBLY)
Tim R.
REFRIGERATOR FRIGIDAIRE LFTR1814LW6 "Checked unit over and found that the unit was not circulating Freon due to a leak in the sealed system. Unit needs evaporator and condenser and compressor. Unit is 5 to 10 years old in the kitchen and in poor condition. Not worth repairing; rqstng P&A on 1 241785404 (condenser) and 1 242067214 (s/a pur-evaporator) and 1 5304507765 (compressor kit), states that autho needed"
Steve M.
RANGE FRIGIDAIRE LFEF3054TFE Installed new door glass
Steve M.
DISHWASHER ELECTROLUX EW24ID80QS0A Installed new inner door liner test ran unit unit is operating properly
Steve M.
WASHER WHIRLPOOL WTW5500XW1 Install parts listed washer is operating OK
Steve M.
REFRIGERATOR GE GFE28HSHDSS FF section not cooling properly. Evap fan not running.. installed new updated fan. Unit running properly.; used 1 WR60X29099 (FF EVAP FAN) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRT549SZDW00 Refrigerator door is not sealing properly. Removed and reversed gasket apply heat to ensure a good seal. Doors closing and sealed
Steve M.
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA Installed filter die dryer per Samsung tech line. Re-charge the unitfive year parts and labor on SS4150764763. Didierson; used 1 DA81-06006B (DRIER FILTER) from stock
Steve M.
DRYER WHIRLPOOL WHD5090GW0 Installed main control dryer is now running
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Customer states that the unit is not dispensing ice. Installed new dispenser assy cycled. ; pckd up 1 241860803 (ice container asm)
Steve G.
DRYER SAMSUNG DV45K6200EZ/A3 01 Customer states that the drum is not turning. Found a broken belt and bad idler pulley. Installed new belt and idler pulley. Cycled. ; pckd up 1 6602-001655 (BELT) and 1 DC93-00634A (IDLER PULLEY)
Steve G.
REFRIGERATOR BOSCH B21CL80SNS Rhonda at lowes I explain to Rhonda the issue that they were having this several times that I called Techline and TechlineÔs response was replace the icemaker and the board last time which technician did customer still having issues per Lowes they are not going to cover a noise issue as long as the unit is making ice
Steve G.
WASHER WHIRLPOOL WTW5000DW1 Customer states that the unit is not locking. Installed new lock cycled. Calibrated the unit.
Steve M.
REFRIGERATOR ULINE n/a Need comm cable; saved tckt
Steve G.
RANGE GE JGB860DEJ6WW Customer states that the unit is not baking. Check wire harness and all connections. All check ok. Customer needs main board. Customer is calling vendor back and refused further service.
Tim R.
FREEZER SAMSUNG RF25HMEDBSG/AA Adjusted door. Checks ok
Steve G.
OVEN GE CT9570SL3SS "Customer states that one of the racks does not go in to the bottom easily, customer states that the unit bottom light did go after 10 mins, did a cycle and unit light did not go out. Did talk to techline. Unit did check ok. George techline"
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Spoke to tagline dad buys installing new screws on the cover and seal up with silicone the liner and the evaporator cover in the refrigerator section also tech move thermistor check OK
Shawn H.
DRYER WHIRLPOOL WED9150WW0 Check d unit and found left front roller causing noise. Replaced roller and ran to test. All ok no more noise. Laundry room 9 years old. ; used 1 W10314173 (ROLLER KIT) from stock
Steve M.
FREEZER FRIGIDAIRE LGHB2867PFHA "Unit has slow ice production. Found defrost thermostat unplugged behind air handler in several parts damaged. Replaced air handler water chute kit and defrost thermostat; ordrng 1 5303918810 (DEF BIMETALLIC. (TS)), used 1 5303918571 (WATER CHUTE KIT) from stock"
Shawn H.
DISHWASHER BOSCH SHX3AR76UC/22 Installed all provided parts and ran to test. All ok unit drains fine now.
Steve M.
REFRIGERATOR SAMSUNG RS261MDWP/XAA "Unit not making ice. Found no fault codes. Motor not get getting power from control. Recommend control at this time, Unit just randomly stared to work. Ordering control.; ordrng 1 DA41-00669A (CONTROL)"
Shawn H.
WASHER SAMSUNG WA48J7770AP/A2 Installed all provided parts and ran diagnostics to test. All ok.
Shawn H.
DISHWASHER KITCHEN AID KUDC10IXWH1 Checked unit and found an unwrapped partially dissolved finish tablet. This is what caused the film on the dishes. The pod wasnÕt unwrapped before being put into machine. Pod was on the heater and foil wrapper melted. Ran unit to test for leaks; found leak at right side from door gasket. Lower door gasket/sweep had food debris under it holding seal up causing leak. Cleared food debris and ran to test for leaks. No more leaks. All ok.
Shawn H.
MICROWAVE FRIGIDAIRE LFMV1645TFA Installed all provided parts and ran to test. All ok. All functions work properly.
Tim R.
REFRIGERATOR FRIGIDAIRE FFHB2740PS7A Replaced. Main control and user interface. Checks ok.
Steve G.
DRYER FRIGIDAIRE FDEB23RGS2 Customer states that the unit is not heating. Customer needs heater and rear bearing kit. Unit is in laundry room and 17 years old. ; ordrd 1 131553900 (heater-housing assy) and 1 5303281153 (bearing kit-rear)
Shawn H.
WASHER SAMSUNG WA50M7450AW/A4 Checked unit and noise is coming from drain pump. Removed pump and inspected; no debris found in pump. Replaced pump and ran to test. No more noise. All ok. Samsung ticket # 4150766078; used 1 DC97-19289A (DRAIN PUMP) from stock
Shawn H.
REFRIGERATOR SAMSUNG RS25H5111SR/AA "Installed all provided parts and ran to test. All functions work properly. Evap fan running, compressor running, condenser fan running. Advised customer to monitor and that temps should be back to normal in 24 hours."
Tim R.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Replaced evaporator fan. Checks ok.; pckd up 1 2315549 (motor evaporator)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWA Wrong part number was given to tech. Tech reorder part. ; ordrd 1 242303001 (damper assy)
Shawn H.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Installed all provided parts. Ran unit in diagnostics with no issues. Advised customer temps would be normal within 24 hours.
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHN2844LF3 Removed and replaced damper motor on unit checks out ok
Steve M.
WASHER SAMSUNG WA56H9000AP/A2 unit is leaking water. Found the rinse head nozzle is spraying water out of the tub due to a cosmetic issue on the top. Entire paint finish is peeling and curled up at the spray nozzle causing it to deflect water out of the washer. Picture attached. waiting on LoweÕs parts research spoke to billyDC97-18042A Sears DC97-18231a Samsung4 yrs old laundry room; ordrng 1 DC97-18231a (TOP ASSY. (NLA))
Tim R.
FREEZER FRIGIDAIRE LGHB2869TF3 Replaced icemaker. Checks ok.; ordrng 1 243297606(TSDN) (ice maker)
Steve G.
WASHER SAMSUNG WF45K6200AW/A2 Customer hears humming and noticed that the lock did not lock as well. ; ordrng 1 DC64-00519DTS (LOCK) and 1 DC97-17999M (DRAIN PUMP ASSY.)
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF1 Customer states that either ice makers are working. Found that the upper ice maker fill tube was frozen up. Installed new upper water fill tube. Cycled Saw that the lower freezer door was not closing right. Adj the lower basket and formed the freezer door seal. Cycled. Noticed that the upper water line was exposed to air temp. Installed permagum in the open space. ; ordrng 1 5300900118TS (permagum cords 3/8) and 1 5303918860TS (FILL TUBE)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWA Wrong part number was given to tech. Tech reorder part. ; ordrd 1 242303001 (damper assy)
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWA Customer states that the ref section is not oolong. Found that the damper door is not opening. 241600906; ordrd 1 241600906 (damper assy)
Kevin S.
WASHER SAMSUNG WF218ANB/XAA "Put unit into a rinse and spin. Found unit tub making horrible noise. Checked tub by hand determined the rear bearing is no good. Called and talked son Joel Avore, gave him my diagnosis for repair. Collected service call and customer will determine what to do from here."
Steve M.
RANGE GE JB256DM1WW Leslie @GE tech. Unit is not being supplied with 120 on black wire to main control relay on power board. Need to establish 120 between L1/neutral andL2 and neutral with unit plugged in. Techline stated there is a floating ground within the home and is not sufficiently supplying stove with power.
Steve G.
WASHER MAYTAG MVWC565FW0 Customer states that the unit is leaking when not in use. Found the water valve was bad. Installed new water valve. Also noticed that the house cold water shut off is leaking. ; ordrng 1 W11038689TS (valve)
Steve M.
RANGE FRIGIDAIRE FFEF3052TSG Found loose neutral wire on clock assembly. Crimped connection tight on board. All components check ok.
Tim R.
DISHWASHER FRIGIDAIRE FDB510LCS1 Checked unit over found that the unit needed the drain pump cleared out and the door latch fixed. Also remounted dishwasher. Checks ok
Shaun S.
WASHER WHIRLPOOL 110.428222 "Found water supply turned off to machine an main feed hose clogged badly, got water back to machine, cl a red card clog ran and checked out unit checks ok"
Steve G.
DBL OVEN COMBO JENN-AIR n/a "Customer states that the oven is not turning on, but the microwave is working fine. Check power to the unit and have power. ; pckd up 1 WPWP74009716 (CONTROL)"
Shawn H.
DRYER SAMSUNG DV45K6200EZ/A3 Checked unit and found motor windings out of spec. Start and run should be 2.88 ohms. Motor reads at 1.8 ohms. Motor is going in to thermal overload and shutting down. Unit cools down and will restart. Unit needs drive motor. ; ordrng 1 DC31-00055G (DRIVE MOTOR )
Kevin S.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Replaced parts, checked over unit. Unit ok."
Shawn H.
WASHER WHIRLPOOL WTW8200YW0 "Checked unit over and found unit going into over load, tub seal leaking, and bearings noisy. Shocks are worn causing ol. Tub seal leaked and rusted out the bearings causing the noise. The rotor and stator are seized together from rust and will break when removing. Unit needs rotor, stator, shocks set, and bearing kit. Unit is 7 years old in basement. Cost of repair is more than the machine is worth. Not a cost efficient repair.; rqstng P&A on 1 280146 (rotor) and 1 W10435302 (bearing) and 1 W10440786 (suspension) and 1 WPW10076270 (screw) and 1 WPW10419333 (stator), states that autho needed"
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Customer states that the lower ice maker is leaking. Found the fill nozzle is slightly off. Add piece of tubing to the end of the fill tube to direct the water into the ice maker