Local Reviews
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Steve G.
WASHER KENMORE 796.402729 Customer states that the unit is leaking on the floor and will leak when not in use. Found the cold water valve was bad. Installed new valve. Cycled. Customer did have questions regarding the deductible. Tech did verity with office. Customer spoke to HBW to dispute the deductible Kelly and ASI did get the email for the change in Deductible. ; pckd up 1 5220FR2075L (WATER VALVE)
Steve G.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Installed new icemaker clip assembly and new heater drain hose cycled unit checked OK
Steve G.
DRYER HOTPOINT HTX21EASK0WW "Customer states that the unit will not start. found that the thermal fuse was blown. Installed new fuse. Cycled unit test ok. Advised customer that they must have the house vent clean out. Actually run a snake/ brush thru the entire house vent. If the customer just puts their hand up the vent and clean it that way or a shop vac or a leaf blower, tech explain to the customer they are not doing anything but wasting their time. Advise customer do not use the dryer because it is a fire hazard. Customer understood that it is a fire hazard and adv tech they will not use the unit. ; pckd up 1 WE04X25196 (dryer thermostat)"
Steve G.
DISHWASHER BOSCH SGE53U55UC/B3 Mark techline. Spoke to techline unit was possibly the unit was programming .. put the unit out of programming.
Kevin S.
WASHER SPEED QUEEN AWN432SP113TW04 Pre-diagnosis. Will order idler kit with belt and brake kit.; ordrng 1 38505P (BRAKE KIT) and 1 959P3 (IDLER PULLEY KIT)
Kevin S.
WASHER ELECTROLUX EWFLS70JSS1 "Customer claims the past 2 weeks the unit is spinning vey loudly, roaring noise. First checked and spun drum by hand, unit is roaring. Put unit into rinse and spin, unit definitely has bearing going out. ; rqstng P&A on 1 134408400 (SCREW) and 1 134642100 (REAR OUTER TUB WITH BEARING)"
Shawn H.
DRYER GE GTDP490ED7WS Checked unit and found knob cracked causing timer not to turn. Installed new timer knob and ran to test. Unit heats fine now. Leveled unit and a checked vent. All ok. Please mail out invoice.
Shawn H.
REFRIGERATOR KITCHEN AID KTRC19MKBL00 Checked unit and found defrost drain clogged. Water is overflowing drain when unit defrosts. Water drips below into fresh food section. Cleared out drain and installed heater wire. All ok . Please mail out invoice.
Shawn H.
REFRIGERATOR SAMSUNG RS265TDRS/XAA Installed all provided parts. Advised customer temps would be back to normal in 24 hours. When unit was powered up 5E code appeared. This is a defrost sensor error in the fresh food section. Sensors test good and voltage is good. Reset and advised customer to monitor. If code comes back unit will need defrost sensor.
Kevin M.
REFRIGERATOR SAMSUNG RS25H5000SR/AA Called Joe at techline-waterline leaking inside door whole FZ door needs replaced per.techline; rqstng P&A on 1 DA60-00258B (TUBING) and 1 DA82-02520A (DOOR)
Shawn H.
REFRIGERATOR SAMSUNG RF23M8090SG/AA Installed all provided parts. Advised customer ice bucket should be full in 24 hours and to dispose of.
Kevin M.
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 DISP not activating anything; ordrng 1 W10850436 (cover-frnt)
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Blades on ice bucket or bent ordered new ice bucket to be installed; ordrng 1 241860803 (ice container asm)
Shawn H.
DISHWASHER KITCHEN AID KUDS30FXSS8 Checked unit and found upper rack adjuster broken. Replaced from stock. All ok. ; used 1 W10712394 (ADJUSTERS) from stock
Shawn H.
WASHER WHIRLPOOL GSQ9631LW0 Installed new seal. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE PLD2855RFC1 Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER LG WT901CF Installed new pump and clamp. Ran to test. No more leaks. All ok.
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 Replaced parts. Made sure unit is tumbling and heating ok on bot auto and timed dry modes. Unit checks ok.
Kevin S.
DISHWASHER FRIGIDAIRE FPID2498SF "Unit had an i30 error... leak in the basin. Prior too the customer had drainage issues causing a backup. Pulled out unit, dried with towels. Hooked up unit outside of cabinet, unit filled and washed, no leaks. Installed back in the hole, the install/deinstall tooks some work and assistance from customer. There was NO high loop in the drain hose, explained to customer, used zip tie to fasten high on sink plumbing. Customer has 5yrs warranty from hansbargers per POP. Please change billing to safeware."
Kevin S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Replaced parts, checked everything to service bulletin. Pulled out water line slightly from fill tube. Changed out board. Unit is running checks ok."
Brad A.
DISHWASHER WHIRLPOOL KDFE104DSS2 "Found unit not draining, installed new drain pump, unit also needs control board. Ordered control. Unit located in the kitchen, manufactured 4/2016; rqstng P&A on 1 W10854215 (CONTROL)"
Brad A.
DRYER GE DBSR463EG5WW "Found timer knob slipping, not turning timer properly. Ordered new knob.; ordrng 1 WE1M654 (KNOB AND CLIP)"
Brad A.
DISHWASHER LG LDF8874ST "Found control board not sending proper voltage to pump, ordered control.; ordrng 1 UNKNOWN (MAIN CONTROL ) and 1 UNKNOWN (DRAIN PUMP)"
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Received call from Samsung, was instructed to install new control board and drain tube.; schdld next appmnt for 8/7 WED !"
Kevin M.
REFRIGERATOR AMANA ARSE665BW Installed new cont brd
Kevin M.
REFRIGERATOR KENMORE 10660834101 Cond fan motor open windings
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed new water valve and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2611PF7 We not opening to the IMk replaced we and checks ok; used 1 242252702 (VALVE) from stock
Kevin M.
FREEZER FRIGIDAIRE FFFU14F2QWP Installed new dryer filter compressor and repaired leak on condenser line and checks OK
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Installed new defrost thermostat, heater, control and cover, unit checks ok."
Brad A.
DRYER MAYTAG MEDE300VW1 "Found idler pulley, belt, and one roller worn out, replaced all three, unit is working properly.; used 1 279640 (PULLEY), 1 WPW10112954 (BELT), and 1 WPW10314173 (ROLLER ) from stock"
Brad A.
WASHER SAMSUNG WF220ANW/XAA "Installed new drain pump, unit is draining properly. Checks ok. Found drain going down slow, informed customer to get the drain cleaned out."
Brad A.
RANGE LG LDG4313BD "Found unit now going 50 degrees over the setting, called Techline, talked to Keith, was told that LG will be in contact with the customer
Brad A.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Found ice build up around evaporator fan, causing rattling noise, steamed and removed all ice. Checked fill tube for icemaker. Unit was filling properly."
Brad A.
WASHER KENMORE WPRE6100GOWT "Installed new motor, unit is working properly. Checks ok."
Brad A.
REFRIGERATOR BO SAMSUNG RF263BEAES "Installed icemaker kit, unit is working properly."
Tim R.
REFRIGERATOR WHIRLPOOL ED5FZGXWS08 Checked unit over found that the inner tabs on the dispenser assembly were broken. Only repair possible is replacing the door due to broken dispenser hinges. Door is NLA per DAP. Unit is about 9 years old in kitchen. ; rqstng P&A on 1 WPLW10439973(NLA) (FREEZER DOOR SO)
Steve M.
DISHWASHER FRIGIDAIRE FFBD2412SS2A 82845402 Tommy @ techlineAdvised him of the history of the dishwasher and parts installed. Concluded that the customer has a issue with the home wiring coming to the unit. Advise customer to have home electrical circuit dedicated to the dishwasher
Steve M.
DISHWASHER FRIGIDAIRE FFBD2406NB11B Dishwasher will not start at all. Main control malfunction.; ordrng 1 5304512731 (MAiN CONTROL)
Steve M.
WASHER WHIRLPOOL WTW8500DC2 "F6 E3 error code, needs a new console Two years old located in laundry room; ordrd 1 W10838672 (console)"
Steve G.
DISHWASHER BOSCH SGE53U55UC/B3 Customer want to schedule for Tuesday ; schdld next appmnt for 8/6 TUE !
Steve G.
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer states that the unit is not cooling. Found that the unit is not going into defrost mode. ; ordrd 1 WPW11035836 (CONTROL) and 1 WPWPW10436849 (HEATER) and 1 WPWPW10464673 (EVAP MOTOR)
Shawn H.
DRYER WHIRLPOOL WED4815EW1 Checked unit and found thermal fuse for blower housing shorted open. Unit heats fine. Advised customer to shorten and clean vent. Vent is long and curled behind unit and is 60% blocked. Need to order factory thermal fuse. ; ordrng 1 WP3392519 (thermal fuse)
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS6HF6JB0 Collected deductible by check. $100.00 checked unit and found damper motor not closing. Allowing unit to over cool fridge section. Customer had complaint of no cubed ice. Found solenoid stuck in crush position. Freed solenoid and ran to test. Had cubed and crushed ice now. Unit needs damper motor assembly. Please put on schedule for Wed Aug 7 after 2 pm.; ordrng 1 241600906 (damper assy)
Shawn H.
DISHWASHER BOSCH SHP68T55UC/01 Checked unit and sump still has some water in it. No blockages found. When unit is powered up E23 code appears right away. Code is in reference to a drain pump issue. Per tech sheet if resistance between any two terminals of the drain pump is close to 80.5ohms to replace the main control. Readings at terminals at board are 79.5ohms. E15 code is a water leak code. Leaks is coming from drain pump o ring. Unit needs main control and drain pump. Pump is on page 4 of diagram part 0412 and control is on page 5 of diagram part 0510. Will call with quote once BSH works.
Shawn H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Checked unit and found error E2 for ice maker. Motor lost position. Ran ice maker in test mode and it would not cycle. Unit needs ice maker. Ice bucket had a hole in it near the auger. Customer has complaint of condensation build up along top and back wall. Found right side door gasket torn but unit also falls under service bulletin for issue. Unit needs ice maker, ice bucket, door gasket, and service bulletin kit. ; rqstng P&A on 1 W10789393 (cntrl-elec) and 1 W10846057 (gasket-fip) and 1 WPW10347093 (ice container) and 1 WPW10764668 (ice maker)"
Shawn H.
DISHWASHER BOSCH SHX3AR75UC/21 Customer state that soap isnÕt dispensing and dishes are still not coming clean. Ran unit in diagnostics to check for error codes. None found. Ran unit to test. Dispenser door didnÕt open one time when testing. Customer state that they havenÕt been using the dispenser since I advised them to put pods into bottom. Temp at faucet is 130 degrees but water temp in unit is on to 90. Water isnÕt being heated. Heater is good. Control not sending power to heater. Unit needs control. ; ordrng 1 705047 (control unit)
Shawn H.
WASHER LG WT901CW Spoke with customer and he sent a pic of the crack in the pump. Unit will need drain pump. DAP is closed and I cannot pick up at this hour. Customer ok with rescheduling for tomorrow with pump. Ok per Dan. ; ordrng 1 5859EA1004F (DRAIN PUMP)
Shaun S.
DISHWASHER SAMSUNG DMT800RHS/XAA "Removed and replaced parts on unit, ran and checked for leaks, unit checks ok upon techs departure"
Shaun S.
DRYER FRIGIDAIRE AEQ6000ES0 "Upon arrival tech went to install new motor in unit, upon trying to get blower wheel off of old motor blower wheel striped out and now canÕt b removed from olmotor. Gathered rice and part number and tenants ok the $94.22 part which is new wheel and blower housing reset appt with customer on wed between 8-12; ordrng 1 131775600 (blwr housing w/wheel)"
Shaun S.
WASHER WHIRLPOOL WFW9200SQA12 Found that drain works and runs just fine no problem on drain running tech feels needs a new board and pressure switch ; ordrng 1 MAINBOARD and 1 PRESSURESWITCH
Kevin S.
DRYER - GAS ELECTROLUX EFMG627UIW0 "Put unit into timed dry normal heat, 75 mins.... then tested on high heat. Unit is tumbling and heating ok and temp change as noted. Put unit into airflow only to cool down for a few mins... then put unit into a Normal with normal heat and Auto function, unit started on 45 .... timed down to 42 mins. Open door, is heating closed door and unit ran then unit went to around 20mins and has continued to decrease on time since then. Unit when at first is sensing the display shows no numbers but 3 led dots will cycle across, it will do this for a few minutes before a time is shown. Proceeded with 2 bath towels,that i wetted, then put in unit again on Normal, with normal temp and Auto. Unit proceeded to sense for a few minutes, then timer read 55 mins. Unit continued to heat and tumble as the display counted down. Again can not duplicate the issue, talked to customer Mark on phone for details. He will continue to monitor."
Kevin S.
RANGE FRIGIDAIRE FFEF3016TSD Door handle is stripped will order new handle for customer.; ordrng 1 5304520635 (DOOR HANDLE)
Kevin S.
WASHER SAMSUNG WF50K7500AW "Customer claims unit had been getting progressively louder during the spin cycle but appeared to them to be loud from the beginning Of purchase since they have owned it. The unit no longer wants to spin out. I put unit into a rinse and spin minus the rinse, unit drains without issue, but unit tries to spin up slightly then stops and does this over and over. What movement occurs you can definitely determine bearing noise. Door is locking appropriately. Pulled up error codes UB- for unbalanced, DC, DDC, and BC2 which i can not find. Unit is stacked and into a bathroom in a tight location. This would require 2 man job and double labor. Requesting parts as follow: Rotor/Stator assembly with position sensor, also rear outer tub with bearing. ; saved tckt"
Kevin S.
DISHWASHER LG LDT7797ST "Found small dent in lower door area on inside. Called in office talked to Marlise, will return on parts warranty, need new door panel ordered.
Kevin S.
WASHER ELECTROLUX EFLW417SIW0 "Put unit into diagnostics,unit will only fill and drain. Had an error E5A high temp on control due to overload. Removed belt both motor and tub spin freely. Checked and ohmed out motor, ok. According to tech sheet problem with either motor control or motor. Motor should be covered under 10yr warranty, will return if not needed. Did not collect service call at the moment, customer was not home and had to wait till 3:45pm for housemate to let me in. Called and talked to gentleman over phone about the repair.; ordrng 1 5304505271 (motor) and 1 5304505521 (motor control)"
Kevin S.
WASHER MAYTAG MVWC416FW0 "Put unit into auto diagnostics, unit filled, agitated, upon spinning load roaring noise. Unit completed without errors, however even spinning tub by hand has a loud roaring noise. Needs new gearcase assembly. ; rqstng P&A on 1 W11035747 (gearcase)"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR1821TF0 Freezer door notsealing properly ordered gasket shims and sealant ; ordrng 4 240311303 (washer)s and 1 242193209 (gasket-frzr door) and 1 5304469950 (sealant)
Kevin M.
REFRIGERATOR MAYTAG MSD2576VEM00 Pad on DISP is activating intermittently ; ordrng 1 W10176455
Kevin M.
REFRIGERATOR SAMSUNG ELECTRON RF30KMEDBSR/AA Put sensor in proper position and order new crisper rails ; rqstng P&A on 1 DA97-12688E (CRISPER RAIL SHELVE WAS BROKEN BY PREVIOUS COMPANY )
Tim R.
REFRIGERATOR GE GSS23QSWASS Replaced fill valve due to sticking open and flooding the customers floors. Checks ok
Tim R.
DISHWASHER GE GDP695SSM5SS Adjusted door so itÕd seal properly and not leak. Checks ok
Tim R.
RANGE KITCHEN AID KECC607 Checked unit over found more then half of the model and serial tag missing. Unit needs new main control and user interface. Due to not having full model parts arenÕt available.
Brad A.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Found frost pattern only covering 25% of evaporator, needs new evaporator and dye filter. Ordered evaporator and dye filter. Located in the kitchen, manufactured 5/2018; rqstng P&A on 1 UNKNOWN (DYE FILTER) and 1 WP2188822 (EVAPORATOR )"
Tim R.
DRYER WHIRLPOOL LEQ9508PW1 Checked unit over found that the unit over found wire caught in the blower wheel. Removed wire from blower wheel checks ok.
Brad A.
REFRIGERATOR GE GSS25QSWASS "Found auger and ice bucket not turning properly, ordered new bucket assembly. Located in the kitchen, manufactured 2/2007; rqstng P&A on 1 WR17X12091 (BUCKET AND AUGER)"
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US1A Replaced lower spray arm. Checks ok.
Tim R.
WASHER MAYTAG MVWB850WQ1 Replaced drain pump and tested. Checks ok
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Installed new y clips, drain tube, control, and icemaker, unit is still freezing up. Called Techline talked to James, they took pictures and video through video conferencing. They are sending information to engineers to make a decision on what to do with the unit.; schdld next appmnt for 8/6 TUE !"
Tim R.
DISHWASHER LG LDT7808ST Called tech line and reported issues again. Per Tony at LG putting unit into final review for replacement. Sent him customer email address and proof of purchase per his instructions. He also gave us a new TCC number.
Brad A.
REFRIGERATOR SAMSUNG RF31FMEDBWW/AA "Found back wall of FF section frozen, needs leak kit, ice maker, and y clips. Customer needs to unplug unit for 48 hours prior to service.; ordrng 1 DA82-01415A (LEAK KIT) and 1 DA82-02367A (Y CLIPS) and 1 DA97-15217D (ICEMAKER )"
Tim R.
DISHWASHER KENMORE 665.14833N511 Knocked out garbage disposal cap and replaced drain pump. Checks ok.
Tim R.
WASHER HOTPOINT HTW200ASK1WW Replaced drain pump and cleared water out of tub. Checks ok.
Tim R.
ELECTRIC RANGE SAMSUNG FER300SB/XAA Replaced front right burner switch. Check ok
Tim R.
RANGE MAGIC CHEF CGR3742ADW Replaced ignitor. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Replaced temperature control. Checks ok.
Steve M.
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Unit is producing ice but at a slower pace. Found a small sign of water tube freezing but did not seize waterwater fill completely. Installed new gaskets; used 1 5303918784 (AIR HANDLER) from stock
Steve M.
RANGE FRIGIDAIRE FEB24S2ASV Installed new clock assembly. Oven is heating OK
Steve M.
DISHWASHER GE GDF520PGJ0WW Dishwasher over filled with water. Found float switch stuck. Corrected miss you and dishwasher is operating properly
Steve M.
WASHER WHIRLPOOL WTW4816FW2 Washer is making a squeaking sound. Replace drive belt washer checks OK; used 1 W10006384 (BELT) from stock
Steve M.
RANGE FRIGIDAIRE LFEH3054UFA Loud rattling noise during oven operation. Found a loose cooling fan motor assembly. Removed assembly adjusted metal tabs on motor to secure itself inside of air duct. Oven operation is now quiet
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Icemaker has slow ice production. Replaced water valve refrigerator is operating properly; used 1 242252702 (VALVE) from stock
Steve M.
REFRIGERATOR SAMSUNG RS261MDWP/XAA Installed new control board
Steve G.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Install new main board installed new icemaker no way to cycle this icemaker
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA FRA01078804 Installed new main board. Cycled; pckd up 1 A01078804 (control)
Steve G.
WASHER SAMSUNG WF45K6200AW/A2 installed new lock installed new drain pump assembly cycled unit test OK
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 01 Spoke to our old ticket number is 4150818131
Steve G.
DISHWASHER FRIGIDAIRE FFCD2413US1A Customer states that the unit is not draining. Found a loose wire to the drain. Repair and reseated and secure the wire. Cycled.
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 13 "Installed new ice maker, clips and seal up the ice room. Cycled."
Steve G.
RANGE GE CGS990SETSS Installed new oven door switches the top oven door switch caught fire calls in a little damage to wire harness Tech cleaned up wireless cycle unit test OK
Shawn H.
MICROWAVE SAMSUNG ME18H704SFW Installed all provided parts and ran to test. Unit would not heat after installing new control. Checked and found high voltage fuse on filter board open. Replaced fuse and ran to test. All ok. Unit is not drawing high amps to blow fuse. Fuse was weak from heating with no cooling fan operation. ; used 1 14QBP20CSB (20 AMP FUSE) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed all provided parts. Advised customer to empty first full ice bucket and that temps would be normal within 24 hours. All ok.
Shawn H.
OVEN GENERAL ELECTRIC JB860EJ2ES Checked unit and found upper door not closing fully keeping light on. Left side hinge wasnÕt fully inserted. Realigned door and it contacts the switch correctly. This will also cause a no heat on the upper oven. Checked elements and all are within spec. Voltage to unit is good. Ran preheat on upper to 350. Unit heated up fine. Cycles both broil and bake during preheat and both work. Temp sensor is good. Door switch not closing caused no heat. All ok.
Shaun S.
DISHWASHER FRIGIDAIRE FGID2466QF4A "Upon arrival tested unit with new display and found that we were still having same issue tech went got extension cord out of truck and found unit works just fine, according to breaker box the fridge and dishwasher on same breaker and have no problem with fridge at all so either breaker box is not labeled correctly or supply voltage to dishwasher has failed, tech originally had 120v to unit, customer verifi d that now we got nothing, she contacting electrician to find out hats going on."
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS6LF7JW3 Found compressor locked up unit not worth repairing
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHI2131QP3 Installed new ff door gasket and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Installed ff EVAP fans and new control brds
Kevin M.
REFRIGERATOR GE PGCS1RKZASS Rails on freezer door bearing are jamming up
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new adapter kit and adjusted the freezer door and checks ok
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new adapter kit and adjusted the freezer door and checks ok
Brad A.
DRYER KENMORE 110.676226 "Found heating element open, installed new element, unit is heating properly, Checks ok.; used 1 279838 (TS) (ELEMENT) from stock"
Brad A.
REFRIGERATOR LG LFX25978SW/00 "Installed new icemaker, unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE LFFU17F5HWN "Installed new evaporator fan motor, unit is cooling properly."
Brad A.
WASHER MAYTAG A112 Found motor locked up. Customer does not want to repair unit. Customer will pick up unit.
Tim R.
REFRIGERATOR SAMSUNG RF18HFENBSR Replaced icemaker due to unit not cycling. Customer also needs a plumber because the fitting that is suppose to connect to the refrigerator is broken. ; used 1 DA97-07603B (IMK) from stock
Tim R.
WASHER MAYTAG NTW4516FW2 Replaced control and fill valve. Checks ok; ordrng 1 W11210463(TS) (valve)
Tim R.
WASHER LG WM2277HW "Checked unit over found bearings completely worn out in tub and dragging on bellow and front tub. Unit needs complete tub assembly and bellow. Not worth repairing. 10-12 years old in basement. ; rqstng P&A on 1 3044ER0003A (FRONT TUB) and 1 3045ER1006E (SPIN BASKET) and 1 4986ER0004B (BELLOW) and 1 AJQ35154201 (REAR TUB), states that autho needed"
Tim R.
WASHER GE GTWN4250WS Cleared out drain pump. Checks ok
Tim R.
DISHWASHER SAMSUNG DW80F600UTF Replaced dispenser. Checks ok
Tim R.
DRYER MAYTAG MED5100DW0 Replaced rear roller. Checks ok.; used 1 W10314173 (ROLLER KIT) from stock
Steve M.
REFRIGERATOR SAMSUNG RF30KMEDBSG/AA "L1-30583117387 Krystal @ LoweÕs paid 50 on travel for dispatch slom7188ffe3-1Called Samsung tech line ran refrigerator and forced freeze mode verified temperatures dropping on coil from main control test points. Recommend installing new controls.; rqstng P&A on 1 DA92-00215C (INVERTER BOARD) and 1 DA94-02963A (MAIN CONTROL), states that autho needed"
Steve M.
REFRIGERATOR HOTPOINT HTR16ABSHLWW Unit is thawing and re freezing food in freezer. Defrost timer making grinding noise. Stuck in defrost randomly. Gears are strippedInstalled new defrost timer; ordrng 1 WR9X502 (timer defrost (TS))
Tim R.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWA Replaced control and fan. Checks ok.
Tim R.
DISHWASHER MAYTAG MDB7600AWB Replaced door latch. Checks ok; used 1 W10130695 (DOOR LATCH) from stock
Tim R.
REFRIGERATOR SAMSUNG RF28HFEDBWW/AA Replaced fill valve and control. Tested unit filled with water told customer to observe and see what happens.
Tim R.
DRYER WHIRLPOOL GEW9250PW1 Replaced heating element. Checks ok.
Steve M.
WASHER SAMSUNG WA56H9000AP/A2 Wrong parts received. Parts research is being done ; saved tckt
Steve M.
RANGE FRIGIDAIRE FEF377CFSD Display is out on oven control. Part is in NLA since 2013FR5303935107. $250 20 yrs old in kitchen259542649253 auth code; ordrng 1 FR5303935107 (DISPLAY BOARD. (NLA) 2013)
Tim R.
WASHER SAMSUNG WF42H5200AP/A2 Removed drain and cleared out Debris from drain pump. I had to physical r moved the washer from the pedestal because they were not attached.Leveled and washer back on to pedestal. Checks ok
Steve G.
DISHWASHER FRIGIDAIRE PLD2850RDC2 Unit is in the kitchen and 14 years old. Last time out found that the dishwasher lock was flipped in the lock position. Installed new lock assy. Also notice that the door was extremely hard to close. Tech noticed that the center of the front top of the plastic tub was warped. Tech tried to form the tub with little success. Customer was able to close but was still hard for her. Tech went out and took several pictures showing that the tub was warped and the inner plastic door liner as well. Due to the tub and door being warped tech had a difficult time trying to close the door. Unit is not cost effective to repair. Tech did not check to see if the tub is available.
Steve M.
REFRIGERATOR FRIGIDAIRE FPBS2777RF9 Installed new damper motor and seal. Damper operating properly. Red/bulk brn/what
Steve M.
DRYER SPEED QUEEN ADEE9RGS173TW01 "Dryer is not heating. Found open thermal fuse, replaced and dryer is heating properly. Showed customer how to remove lint screen for future cleaning; used 1 D511412 (THERMAL FUSE) from stock"
Steve G.
WASHER WHIRLPOOL WTW8000BW0 Customer states that when the unit is in spin the lid will lock and unlock several times and has an LD error code. Found that the pump was seized up. Installed new pump. Cycled. ; ordrng 1 WPW10403802TS (pump-water)
Steve M.
WASHER MAYTAG PAV2300AWW "Installed new timer, unit is operating properly15 years old located in laundry room"
Steve G.
REFRIGERATOR WHIRLPOOL ED5FHGXKQ02 Customer states that the middle Mullen strip is hot. Found that the condenser fan motor was stopped. Removed the unit and found that the fan blade had stopped. Clean up around the blade and fan started up. Customer also had ice maker issues. Installed new ice maker. Cycled. Left the unit out in the middle of the kitchen so the customer could clean the unit and behind the unit. ; ordrng 1 4317943TS (icemaker only)
Steve G.
DRYER KENMORE 417.6172351 Spoke to Amy at warranty company advised her of the issues that were going on and the screws that were missing in the heat shield. The screws fell out because of normal wear and tear of the unit the heat shield has shorted the heater element out. Technician try to get authorization for repair Amy denied the repair. Tech is to keep unit open while customer still deals with home buyers warranty; saved tckt
Steve G.
WASHER SAMSUNG WA40J3000AW/A2 Customer states that the unit is not spinning. Load test the unit. Unit check out great.
Steve G.
MICROWAVE JENN-AIR JMW3430DS02 I Installed new Consol assembly installed new board cycled unit test OK
Steve G.
REFRIGERATOR SAMSUNG RF26HFENDSR/AA 02 Installed new main board evaporator cover for the refrigerator section and heater for the refrigerator section cycled unit test OK
Shawn H.
REFRIGERATOR KENMORE 106.619791 "Checked unit over and noise is coming from the compressor. When the compressor is slowing down to shut off it rattles/clanks. Spring in compressor is loose causing noise. Unit would need compressor. 17 years old in kitchen. Unit is cooling fine but compressor will have issues down the road. ; rqstng P&A on 1 W10309988 (compressor), states that autho needed"
Steve G.
DRYER KENMORE 417.6172351 Installed new heater assembly cycled unit test OK
Shawn H.
DISHWASHER FRIGIDAIRE PLD2855RFC1 Checked unit and found sump full of water. Cleared water and ran pump to test. Pump gets voltage but wonÕt move water. Removed pump to inspect. Nothing blocking pump. Unit needs drain pump. ; ordrng 1 154580301 (pump drain)
Shawn H.
DRYER SAMSUNG DV45K6200EZ/A3 Could not remove blower wheel from drive motor shaft without braking wheel. I do not have a wheel in stock. Reassembled unit. Need to order motor with blower housing. ; ordrng 1 DC93-00101N (MOTOR W/BLOWER )
Shaun S.
WASHER GE GTW460ASJ6WW "Upon arrival ran and tested unit on several different settings, found that cold water pressure coming into machine is very slow and inlet screens in valve are clear, found no problem with machine itself"
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA "Installed bake element and ran to test. Unit preheated to 350 fine. No sparks, or humming. All ok."
Shawn H.
DISHWASHER WHIRLPOOL MDB4949SHB0 Installed toe plate clips.
Shaun S.
DISHWASHER FRIGIDAIRE PLD4375RFC3 Upon arrival found that tub seal is dry rotted and falling apart and splash guards are torn where plastic and rubber are molded; ordrng 1 SPLASHGUARDS and 1 TUBSEAL
Shawn H.
DRYER GE DBXR453GV3WW "When I arrived temp selector was set to fluff no heat. Checked thermal fuses, igniter and valve. All are in spec. Reassembled unit and ran to test on multiple cycle settings. Unit heats fine on all setting and cycles. All ok. Mail out invoice please."
Shaun S.
WASHER LG WWM2650HWA Unit now in need of new heater and noise filter board; ordrng 1 AEG33121501 and 1 EAM60991301
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHD2250TS3 "Upon arrival found that unit needs new evap fan motor, before tech will repair need to have unit cleaned out, has old food and black mold growing inside of unit, need to verify unit has been cleaned b fore repair is done; ordrng 1 809069201 (motor)"
Shawn H.
RANGE AMANA ARG7200W Checked unit and gas odor is from bake burner not burning all the gas. Unit had a yellow tipped flame. Adjusted air shutter and ran to test. Nice blue flame. Cleaned burner caps so theyÕd ignite better. All ok. No more gas odor. Mail out invoice please.
Shawn H.
RANGE SAMSUNG NE59M4310SS/AA Removed wrong color glass and installed new. All ok.
Kevin S.
WASHER SPEED QUEEN AWN432SP113TW04 "Moved out to Tuesday, needs more work, parts?; schdld next appmnt for 8/6 TUE !"
Shaun S.
WASHER WHIRLPOOL WFW95HEXW2 "Removed and replaced door seal on unit,ran and tested unit, checks out ok"
Shaun S.
REFRIGERATOR GE PGSS5PJXA SS "Removed and replaced parts on unit, checks out ok"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 DISP door not sealing properly; ordrng 1 241679010 (DISP MODULE)
Kevin M.
REFRIGERATOR GE GNE27JMMAFES CanÕt adjust user interface and changes on its own ordered user interface & main brd; ordrng 1 WR55X30267 (top interface dorian) and 1 WR55X30598 (board t main bf vs)
Kevin M.
REFRIGERATOR KITCHEN AID KFCS22EVMS8 Rails arenÕt open on left side of freezer; ordrng 1 12002497 (gear (left)) and 1 WP12227305WD (support) and 1 WP13055901 (slide) and 1 WPW10132653 (SLIDE)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHB2740PSBA Brd not communicating to ice maker and left door gasket is tore; ordrng 1 241778307 (gasket-refr door) and 1 5304502780 (board-main power)
Kevin S.
WASHER FRIGIDAIRE FAFW3574KW0 "Replaced door lock, put unit into a spin 3x and canceled to make sure door is locking properly. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 Installed screw per bulletin FB18-28R1 for noise. Powered up unit is tumbling and heating ok. No noise.
Brad A.
WASHER WHIRLPOOL WTW8500DR0 "Found unit working properly, customer is complaint that unit is draining to fast causing water to fill up his sink, which is shared with the washer. Drain line does not give sufficient space for water to drain from unit. Advised customer to have a plumber check plumbing."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called LoweÕs ext service -Crystal- refrigerant leak in the cabinet liner non repairable-cust to contact LoweÕs
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Installed cond fan assy and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL ED5PHEXRQ00 Installed cam risers on the ff door and checks ok
Brad A.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found water leaking from dispenser, needs new ice chute. Ordered ice chute.; ordrng 1 W10919724 (ICE CHUTE)"
Brad A.
DISHWASHER GE GDT625PGJ2WW "Found no voltage coming to water valve, unit will not fill, ordered water valve and main control. Located in the kitchen, manufactured 1/2017; rqstng P&A on 1 WD15X24213 (WATER VALVE) and 1 WD21X24798"
Kevin M.
REFRIGERATOR BOSCH B22CS30SNS/01 Compressor locked plus some electronic issues not economically to repair
Brad A.
WASHER LG WM3001HPA "Found rotor worn out, ordered new rotor and bolt.; ordrng 1 4413ER1003A (ROTOR) and 1 UNKNOWN (ROTOR BOLT)"
Brad A.
REFRIGERATOR BOSCH B21CT80SNS/02 "Found icemaker not cycling properly, ordered new icemaker; ordrng 1 UNKNOWN (ICE MAKER)"
Brad A.
REFRIGERATOR KENMORE 253.5264931 "Found evaporator fan motor not spinning with proper voltage applied. Installed new fan motor, unit is working properly."
Brad A.
DRYER LG DLE3500W "Found proper voltage coming to motor, motor does not turn. Needs new motor. Customer purchased the unit 3 days ago, they are going to return unit to the vendor."
Brad A.
DRYER SAMSUNG DV42H5000EW/A3 "unit not heating, found open thermostat, Installed new thermostat, unit is heating properly. All operations test ok.; used 1 DC96-00887C (TS) (BRACKET) from stock"
Tim R.
DISHWASHER KENMORE 665.163743 Checked unit over found that the door seal wasnÕt sealing up properly and the fill valve wasnÕt always opening. Checks ok.
Tim R.
DRYER WHIRLPOOL WED4616FW0 Repaired wiring on terminal block and shorted wire on heater box. Checks ok.
Tim R.
REFRIGERATOR ROPER n/a Cleared out ice and drain line. Checks ok
Tim R.
WASHER SAMSUNG WF317AAS/XAA Checked unit over found that the unit needs a new tub assembly due to bearings in tub being worn out. No repair
Tim R.
DRYER SPEED QUEEN ADE4BRGS171TW01 Checked unit over found belt had kicked off and pulled a heater wire off. Reinstalled belt and reconnected heater wire which was shorted to ground. Tested element and thermostats they are all checking good. We are only getting 200 volts to the dryer so unit wonÕt heat. Checks and found that the issue was at the wall outlet. Once they fix that unit will work fine. Left message for Julie about issues.
Tim R.
DRYER KENMORE 417.948023 Replaced heater and thermostat due to customer saying 7nit would stop heating mid cycle. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LFHD2251TF4 Replaced ice maker. Checks ok.; used 1 243297606 (
Tim R.
WASHER FRIGIDAIRE GLWS1649AS2 Explain to the customer that the noise she was hearing was normal due to wear and tear that the unit was still functioning properly.
Tim R.
WASHER LG WM3270CW Replaced parts listed. Checks ok.
Steve M.
DISHWASHER KITCHENAID KDTM354EBS2 Lower rack is not cleaning properly. Found stuck in diverter neutral position disassembled pump base reinstalled diverter cam into proper position. Unit is working properlyThree years old located in main kitchen
Steve M.
DRYER WHIRLPOOL LER4634JQ1 "Dryer not heating. Found burnt terminal wire on timer, repaired wire terminal dryer is heating properly."
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UF0A Top rack keeps coming off track. At this time Frigidaire does not offer any upgraded track or wheel assemblies to correct the loose sitting rack supports. Advised customer to make sure they are pulling the top rack out from the center handle to prevent binding
Tim R.
REFRIGERATOR SAMSUNG RF4267HAWP/XAA Checked unit over and found both the refrigerator and the freezer section weÕre not cooling properly refrigerated was at about 50¡ and freezer was about 20-ish. Compressor was running and all fans were running properly unit has a Freon leak. Previous company has cut into the sealed system so we will no longer proceed with working on unit.
Steve M.
REFRIGERATOR MAYTAG MSB27C2XAM00 Sr7725344940 Andrew At Techline helped find a shorted wire in the freezer door harness causing icemaker water valve not to cycle after replacing main control and icemaker. Repaired wiring harness. If ice maker breaks down again a new door will need to be ordered
Tim R.
DISHWASHER BOSCH SHE3ARF2UC/22 "Unit isnÕt draining just needs control showing NLA.; rqstng P&A on 1 12008382(NLA) (CONTROL), states that autho needed"
Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Fresh food evaporator frozen over blocking air flow. Previous company installed a heater clip without removing the old one first causing unit not to drain properly. Corrected heater clock placement defrosted unit refrigerator is running OK
Steve M.
DRYER WHIRLPOOL WED7300DW0 Install parts listed unit is no longer leakingThree years old located in laundry closet
Steve M.
DISHWASHER BOSCH SHEM3AY55N/01 Dishwasher has water in the base. Removed screen filter to find less than inch of water beneath filter housing. Normal levels. Customer complaint about odd odor in unit. Recommended a cleaner. Dishwasher is operating properlyUnit is ran every few days.
Steve G.
WASHER SAMSUNG WA45H7000AW/A2 11 Customer states that the unit will not power up and will have to unplug for several hours and when he plugs it back in it may come on . Install new main board cycled unit several times test OK
Steve G.
DISHWASHER LG LDP6797BD Customer states the the unit is not drying. Customer just purchased the unit and the unit is only 2 weeks old. Customer education on the unit and gave customer helpful tips on use and care.
Steve G.
WASHER LG WM2250CW "Customer states that the unit has an odor to it. Was able to smell a bit of an odor. Customer is doing everything right with keeping the door open and drying out the door boot. Tech did run the unit in spin cycle and heard a noise, so we did a load test with towels and everything check ok. If customer wants to have tech pull out the spin basket and power wash it it will require 2 men and 2.5 hrs on return. Verbal est. of $550."
Steve G.
DRYER FRIGIDAIRE FDEB23RGS2 Installed new heater and rear bearing kit clean it up base of unit as well as blower housing and filter area advise customer that they must do that every time they are restricting the flow of air which could lead to poor drying also did show customers and took pictures of lid that has already caught on fire advise the customer do not use the dryer until the house event is cleared out it is a fire hazard to get a professional company out and clean out the house that I stress to the customer several times do not use the dryer it is a fire hazard
Steve M.
WASHER WHIRLPOOL WTW8500DC0 "Communication error between board/UI and error between UI/main3.5 yrs old in laundry room; rqstng P&A on 1 W10812418 (cntrl-elec (MARCONE CORE)) and 1 W11025585 (panel-cntl (MARCONE)), states that autho needed"
Steve G.
RANGE GE JKP85W0A3WW Customer states that when she was cooking she said the bakery goods were not cooked. Tech check power to the bake element and did check the ohms on the bake element.
Steve G.
FREEZER SAMSUNG RF28K9070SG/AA. 05 Customer states that the bottom right section light is not on. Found that the bottom hinge did fall off and would not recognized the door being open. Secure the hinge cover.
Steve G.
MICROWAVE GE PT970DR1 BB Richard HBW Erica purchasing Talk to Erica and Purchasing advised her that the roof of the microwave is peeling about the size of a fist exposed metal possible spark and fire hazard for Erica she stated customer does not have supreme coverage and she is going to look into to see if it will be covered
Steve G.
DISHWASHER KITCHEN AID KUDS30FXSSA Alisa AHS. Spoke to Alisa add American home shield explained to her we got parts and I went by the customers home to install the parts technician took the cover of the control board off knowing that he visually inspected the other wires yesterday when he took the cover of the power wires off notice that the wire harness did catch on fire as well spoke to American home shield advise that there could be additional issues we also need a wire harness not cost-effective they are going to put the unit into options
Steve G.
LAUNDRY CENTER GE GTUP270EM4WW Customer has several issues with the washer. Needs main board and did hear some noise in the gearcase. Customer does has time to use. Did bend the lid a bit so the lock will engage.
Shawn H.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 Customer stated no cool in fresh food section. Ran unit in diagnostics to test. When running damper test the damper motor would attempt to turn but not open the damper. Found small amount of ice build up around damper door. Cleared ice and damper opens and closes fine. Checked unit for air leakage that would draw in moisture. Found freezer door not fully sealing at bottom. Glides have frost built up in them keeping the drawer from closing fully. Cleared glides and door seals fine now. No more air leaks. Unit is cooling fine. Frost build up on glides was from keeping door open on previous service.
Shawn H.
RANGE - ELECTRIC KITCHEN AID KFED500ESS02 Customer states that temps in both ovens are not correct. Checked temp sensors and both are in range. Checked temp calibration and offset is 0. Preheated both ovens and tested temp with digital probe. Temps are off by 40 degrees. Calibrated both ovens. Temps are ok now. Showed customer how to calibrate ovens.
Shawn H.
DRYER WHIRLPOOL LER7646EQ0 Installed switch lever and ran to test. All ok. Mail out invoice please.
Shawn H.
RANGE - GAS GE C2S980SEM1SS Installed new knobs and ran to test. All ok.
Steve G.
DISHWASHER SAMSUNG DW80K5050US/AA 03 "Customer states that the unit is not filling up. Found that the motor is seized up, was able to free it up. Cycled the unit and could hear the motor was struggling. Plus that vent open while in the in the wash cycle. ; rqstng P&A on 1 1111 (COMPLETE SUMP/MOTOR ASSY. ) and 1 2222 (MAIN BOARD. )"
Shawn H.
DISHWASHER GE GDT695SMJ2ES "Upon arrival unit had no operation. Checked and found good voltage to main control(118VAC). No loose connections at control or incoming electric. Replaced control, programmed personality, and ran to test. All ok."
Shaun S.
WASHER WHIRLPOOL WTW8040DW4 Removed and replaced main board and and console board on unit ran and tested with customer present unit checks ok
Shaun S.
REFRIGERATOR WHIRLPOOL ED2FHAXSB00 "Removed and replaced imk on u it, cycled unit through unit checks ok upon techs departure"
Shaun S.
DRYER WHIRLPOOL WED5500XW0 "Removed and replaced board on unit, ran and checked out, unit checks ok"