Local Reviews
Powered by Fluid LOCALService Tech a five star also.
Barbara - Franklin, OH
Timely, courteous service.
Denis - Troy, OH
Very good.
Carol - Eaton, OH
Great service
Lawrence - Brookville, OH
Excellent service
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
Dolores
Dolores - Dayton, OH
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great service
Sherina - Trotwood, OH
On time timely manner for fix and got straight to the issue
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
great service
Robert - Dayton, OH
Gary
Ruegsegger - Centerville, OH
Good work but made a mistake that cost me $300.00
Gary - Monroe, OH
Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.
Response from Authorized Service:
I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!
Got the job done
Susan - Tipp City, OH
After one failed visit by a different repairman, Kevin was able to diagnose the problem, order the parts, and return to install them. The frig is now working properly, and I have two thermometers inside to let me keep an eye on the temperature.
Very pricey
Lesa - Lebanon, OH
Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.
Richard
Richard - Arcanum, OH
best service ever
David - Beavercreek, OH
Great service
Mary - Bellefontaine, OH
The problem was found and quickly corrected. Steve was friendly and kind.
Bently
Davis - Englewood, OH
Excellent. #10
Great Service!
Greg - Dayton, OH
very good service
Nelson - Dayton, OH
Good job/Excellent scheduling for my leaking washing machine.
Harry C. Weldie, 4912 Bofield Drive, Kettering, Oh - Dayton, OH
Tim did a great job and even tightened the hose on the dryer that had come loose. They are not in the most convenient place and he had to lay on top of counters to get to the back of the washer/dryer. He was nice to deal with. Give Tim a big raise! ! !
Great service
Lori - Waynesville, OH
Steve was very flexible and worked around our schedule to get our washer working quickly
Richard
Gordon - Medway, OH
Great service.
Helen
Chris - Dayton, OH
Needed more work done than you all provide
Corinne
Corinne - Jackson Center, OH
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Dan
Powell - Dayton, OH
Kevin did a nice job.
Ice Maker
Vern - Dayton, OH
Great service , on time, quick diagnosis, follow-up was excellent, couldn’t be more pleased with the service we received!
Great service
Scott - Bellefontaine, OH
Very nice guy
Dolores
Dolores - Dayton, OH
Super service super trch
Great Service
Amy - Springboro, OH
Steve was very knowledgeable and quick with my washer repair.
Great service!
Kakar - Dayton, OH
Great customer service
Gary - Bellbrook, OH
Tim was thorough and trustworthy
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Great Service
Tom - Fairborn, OH
Very professional
Susan - Dayton, OH
Tim was very professional and quick. He knew what was wrong and fixed it perfectly.
Bob
"Long - Beckett Ridge, OH
Great service, but even a better person. You are lucky to have Steve as part of your company. Worked fast with fantastic customer service.
Great service, very knowledgable service rep.
Joanne - Dayton, OH
I am very impressed with the service given for the problem with my dishwasher. Tim was very polite and I enjoyed talking with him. He explained the problem so that even I could understand.
Very courteous and knowledgeable
James - Miamisburg, OH
all fixed
Michael - Englewood, OH
Identified the problem almost immediately and fied it temporariy until he can get a new patl
Linda - Lebanon, OH
Punctual, courteous and a great diagostic repair man!
Quick, friendly and high-quality repair service
Mike H. - Lebanon, OH
Steve was great to work with on our recent dryer service. Highly recommended!
Wonderful service
Larry - Dayton, OH
Great Service. On time quick knowledgeable.
Timely and Well Informed Service
Christopher - Dayton, OH
They kept their word
Chris - Sugarcreek Township, OH
I wasn't there, but the sitter said the repairman was in and out and now my washer is fully operational! They promised it would be fixed on a certain date and time and it was! That is fulfilling a promise!
Kerrie
Kerrie - Dayton, OH
Refrigerator leaking
Jean - Bellefontaine, OH
Very good service - it was sure evident that Steve was knowledgeable about determining the cause of our problems!
Great Service
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Great service!
Joyce - Dayton, OH
Tim was very knowledgeable and fixed the problem quickly!
Microwave
Jones - Dayton, OH
Diagnosed the problem over the telephone, when the part arrived in the shop immediately responded and fixed the microwave
Successful Repair
Kathy - Dayton, OH
Brad came in and quickly and efficiently installed refrigerator door.
Great Service
Todd - Springfield, OH
Company accommodated my request for date/time of onsite service. Tech notified me the day before of anticipated arrival time and actually arrived a few minutes early. Quickly determined the issue, provided a quote for total cost of time & material and completed the replacement of the part. We were not able to confirm the success of the repair at the time due to an area power outage but was able to test soon after once the power was restored and reported the result to Brad.
Great fast service
Nichols - Dayton, OH
Tim came out to assess my stove that wasn’t working. He was able to to fit me in during a time that worked best for me. Due to my stove being old the part needed was a special order and Tim was able to get the special order part installed within days of the initial visit. Great service!
Issue Resolved
Gerald - Piqua, OH
Kevin quickly isolated and fixed the issue
Great service
Mark - Springfield, OH
Everything was done in a very professional way, Very quick and mannerly.
Great service
Mohamed - Kettering, OH
Great Service!
Caren - Casstown, OH
Steve called the evening before the appointment to confirm the date and time. He arrived precisely when he said he would. He was friendly, quick and neat and completed the repair to my satisfaction.
great service
Evans - Dayton, OH
Very knowledgable & great customer service
Alicia - Miamisburg, OH
Professional, polite and quick.
Patricia - Fairborn, OH
Mr
Curry - Dayton, OH
Great job!
great service
Sharon - Kettering, OH
Great
Jackie - Fletcher, OH
They did a good job and were very promt to do the job
great service
Debbie - Dayton, OH
good service
Michael - Englewood, OH
Wonderful service
Elma - Jamestown, OH
The service center rep was very good at answering questions and getting me scheduled. The service rep was very courteous and knowledgeable. He answered any questions I had. The return with the part was quicker 5an I expected. I highly recommend the service Rep. He was on time, neat about the work, and left no mess. and he fixed the ice maker. THANK YOU!
Frig
Richard - West Alexandria, OH
Awesome service person did great job explaining the problem and what he was going to do to make the repair!
Terrye
Terrye - Huntsville, OH
Bill
William - Clayton, OH
Jeanette
Tony - Troy, OH
Professional and great service. On time and quick to respond
Great service
Wulff - Eaton, OH
We didn’t have a major problem but the tech handled it very professionally
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
Not heard from our two repair requests
Laurie - Tipp City, OH
After three visits, we stopped hearing from representatives. We still have two open repair requests.
Response from Authorized Service:
I apologize for the delay in completing your service. I know you spoke to Robbin this morning but if you need anything else or have additional questions, please call the office! 937-252-3200. Thank you very much for your patience as we work to complete your service call!!
Great service
Carlyne - Middletown, OH
Very professional and did a great job! Thanks Steve!
Great Service Awesome Price
Ritchie - Eaton, OH
Great service
Marcel - Monroe, OH
gebhard review
Gebhard - Beavercreek, OH
Kinter
Kinter - Dayton, OH
Service rep did a fine job well knowledged
Impressed
Mary - Spring Valley, OH
Nice man who apparently knew what he was doing!
Great service
Donald - Xenia, OH
Repaired dishwasher quickly.
Service
Karli - Xenia, OH
Great service and in and out within a timely manner.
Awesome job
Diane - New Carlisle, OH
Jeff
Jeff - Springfield, OH
Linda
Means - Dayton, OH
Great service. Very knowledgeable
Honest service
Ledford - Dayton, OH
Very honest and checked things out.
Great Experience
Paulette - Washington Township, OH
Steve checked ahead to find a time convenient for both of us and called ahead. As he check my washer of 24 years he confirmed what I guessed, time for a new one. Price was reasonable for the call and we were able to discuss features on new washers to help me be ready for the purchase with a knowledge of what I needed in a new washer.
Lin
Griesheimer - Medway, OH
Great service, friendly, helpful staff
Excellent Service!
Susan - Springfield, OH
After steve finished our under warranty replacement , I asked him for his card so I could call him for any future appliance repairs. He was timely in his phone contacts, arrived on time, completed the project in a n efficient manner, was totally professional in appearance and manner, and was very personable. I would highly recommend him without exception.
Great service
Linda - Middletown, OH
Steve explained the problem in laymen’s terms. Problem fixed!
Great Service
Jennifer - Kettering, OH
Good Service
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Steve was great
John - Liberty Township, OH
Steve has been great in fixing our dryer.
Bahram
Abazarov - Dayton, OH
Crikey4evr
Charlotte - Piqua, OH
Expected service, very good
Jerry - Dayton, OH
would recommend to others.
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Galley
Gallaher - Dayton, OH
Great Service
Melissa - Lewisburg, OH
Doug
Steven - Centerville, OH
Good service
quick thorough job
John - Dayton, OH
Great technician!
Bob Cole - Dayton, OH
Tim Robertson is a knowledgeable, prepared and prompt technician. Authorized Service always responds with quick appointments.
Very Professional Service,
Jill - Lebanon, OH
Brian
Godsey - Tipp City, OH
Patricia
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Great service and knowledgeable technician
Paul - Fairborn, OH
Came and took care of the problems
Great Service
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Robert
Robert - Dayton, OH
Unprepared
Customer - Liberty Township, OH
The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working
Response from Authorized Service:
I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!
Self
Corinne - Jackson Center, OH
Very good service
Terry
Terry - Cedarville, OH
Did a great job!
Great service
Vicki - Lakeview, OH
He was friendly, so efficient and explained the problem and how he was repairing it. Very pleasant experience.
great service man
John - Englewood, OH
Kimberly
Loescher - Beavercreek, OH
Chris
Austin - Brookville, OH
Quick and knowledgeable in diagnosing the problem
Good
Mary - Fairborn, OH
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Service tech was very thorough and knowlegible
Ted - Piqua, OH
Service was wonderful and very professional
David - Dayton, OH
Even though it took ordering an additional tool in order to get our washer repaired. Shawn always kept us advised of when he was able to arrive and finished the job quickly. He even swept the floor behind my washer!
Fast repair
Connie - New Lebanon, OH
Tech was thorough and fast
Glad for the expert service.
Ernest - Dayton, OH
Excellent work
DP - Dayton, OH
They came out the next day and repaired my dryer. Quick and easy.
On time service
Amber - Vandalia, OH
great service
Jody - Waynesville, OH
Went just great
Mandy - Covington, OH
Great service
Seth - Greenville, OH
Great service
Prompt
Langley - Tipp City, OH
It's only been a few days since the service was performed, but so far, so good,
Worked on our Refrigerator,
Paul - Middletown, OH
Would Recommend
Proffitt - Springfield, OH
Fast service with a great technician. He was quick and provided a fast solution and communicated quickly as needed. A good experience
Great service
Delbert - Piqua, OH
Very satisfied with the work
Very good!
Mccarty - Dayton, OH
Repairman was courteous, knowledgeable, and thorough. I will definitely use Authorized again if needed.
Great service, Steve G is the best!
Shannon - Springboro, OH
Steve G is the best service guy ever. He is so nice, friendly, helpful, he fixed my leaking washing machine, It had been leaking for years & no other service men from different company’s could not figure it out. Thanks for saving my washing machine Steve, I’m so glad I don’t have to go buy a new washing machine, I was at the point if nobody could fix, I’ll have to buy a new one, but Steve saved the day. I will always go with him & never use anyone else, he does a great job & great service. You will not find a better service guy than Steve. Thanks so much!
Knowledgeable Service Person
Lucas - Enon, OH
Ginny
Virginia - Lebanon, OH
Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!
Super Service!!
Wilbert (Will) - Dayton, OH
Excellent Manners and cleanliness!!
Awesome Service
Dennis - Union City, IN
Service Man was very professional and knowledgeable. Very satisfied.
Sam
Samuel - Laura, OH
Shaun , did a great job. Very friendly and got in a got the clock changed out. And was very friendly. Job well done.
Patti
Patti - Lebanon, OH
Great service!
Great Service!!
Terry/ - West Alexandria, OH
Very happy with the knowledge of the serviceman, and he was very kind!!
Great Customer service and displayed confidence
Mike - Springboro, OH
Hoping the third time is the charm. This issue has been addressed before by other repair team. Hoping this is the fix! COst is 5 star as it is under warranty. :0)
Great fast service Steve is a great technician
Kris - Waynesville, OH
Everything was perfect had the part on the truck.
Ethel
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Tom was awesome!
Richard - Dayton, OH
Tim let me know he was arriving shortly so it wasn’t a surprise, he listened to what I said was happening with the washer and immediately went to work and quickly found out what went wrong. Shortly after that he fixed it and was on his way...maybe next time he could do a load of laundry to ensure the washer really works!
Great!!!
Rachel - Middletown, OH
Awesome service
Greenwood - Dayton, OH
Excellent in every way
Tammy
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Great Service!
Thomas/ - Dayton, OH
Great Service
Diane - Dayton, OH
Tim was prompt, courteous and very knowledgeable.
The tech was ausome and did a very thorough job and explained the problem and fix and was patient while we took a few minutes to clean around the refr
David - Dayton, OH
This same repair was done in June of 2016 (at a cost of $144)and wasn't done right according to the tech and repeated this repair this May of 2019 at a cost of $188. That's $330 which is way to much for fixing a burp valve.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Brian
Brian -
Great Service!
Stephanie - Dayton, OH
Tim was running ahead of schedule and called before arriving. He was in and out of our house within 15 minutes and fixed our dryer.
Michael
Berger - Beavercreek, OH
Jeff west
Jeff - Fairborn, OH
The tech was great
Great
Ruth - Trotwood, OH
He did a great job and I would recommend your company to all my family and friends. Thank you!
drayer fix
Jackson - Springboro, OH
Lg dryer
Bart - Springboro, OH
Terry
Terry - West Alexandria, OH
Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!
Excellent
Debra - Springboro, OH
Very knowledgeable. Very professional
Misty
Fiely - Troy, OH
Great Service
Brett - Huntsville, OH
Had our washer back in service quickly. Repair via Lowes EPP.
Great service
Mike - Dayton, OH
Done in no time
Larry
Larry - Pleasant Hill, OH
Installer feedback
Thomas - Lebanon, OH
This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.
Great Service
John - Liberty Township, OH
Steve was professional and knowledgeable
Return trip for ice maker
Carla - Monroe, OH
Robin was on it with scheduling. Steve returned and shared the problem that we have no control over how much ice is produced. A manufacture mistake.
Superior Service!
Stephenie - Lewisburg, OH
Excellent service from the receptionists to the technician. Very timely, thorough, and knowledgeable. Great experience and I highly recommend this company.
So nice!
Adam - Dayton, OH
Great service
Jeffrey - Rushsylvania, OH
Great Service
Doyle - Enon, OH
No concerns. Good work.
Great
Patricia - Union City, OH
Great,.service..
Sean
Sean - Fairborn, OH
A+ team and work
Great service. The tech was super nice and professional
Sue - Dayton, OH
Greg
Greg - Greenville, OH
Great job
Kevin did a great job
David - Dayton, OH
Great service
Barbara - Spring Valley, OH
Excellent dependable service.
Diane - Russells Point, OH
Philip
Berner - Dayton, OH
Excellent serviceman
Great service
Crum - Dayton, OH
Great service
Lisa - Eaton, OH
Shawn was great worked Quick and efficiently.
They told me a time the technician was to arrive but did not have it scheduled
Sharon - Dayton, OH
Michael
Michael - Dayton, OH
Ice maker replacement
Hammond - Beavercreek, OH
Mr Robinson called me 15-20 minutes before he arrived. He was very courteous and well prepared to replace my refrigerator ice maker. He explained what improvements had been made in the new ice maker he was installing. He was very polite and installed the new one very expeditiously.
Service Call
Mike - Springboro, OH
Service call was handled in a very professional and courteous manner
Professional and efficient
Nathan - Sugarcreek Township, OH
great service
Morrow - Dayton, OH
He was very friendly and courteous and he was polite.
Dryer needed fixed. Steve was awesome
John - Liberty Township, OH
He was knowledgeable, kind and fast. Loved him.
Expert repair!
Charles - Troy, OH
Very knowledgeable; fixed our ice maker quickly!
Wands
Lander - Dayton, OH
Shawn Hutch was VERY PROFESSIONAL, COURTEOUS and KNOWLEDGEABLE
Mary
Mary - West Chester Township, OH
Best experience ever! Steve took time to speak with me the day before arriving at my home. He made sure he had the parts needed to make repairs and was extremely thorough in servicing the dishwasher. He even ran it to make sure there were no leaks. Steve was very polite and a delight to work with. I am one happy customer and will recommend Steve and Authorized Service.
Great service guy
Carmody - Middletown, OH
Great Overall Customer Experience
Mckenzie - Dayton, OH
Tim was very knowledgeable about my LG Dryer and didn't try to oversell us on unnecessary service. The issue we were having stopped while he was testing the dryer. So no fix was needed.
was not charged more than my home warranty service fee of $75
Daniels - Springboro, OH
Steve G was very personable and cheerful. We enjoyed his visit with us to repair our dishwasher. Steve explained everything he was doing and why he was doing it that way. He also made cost effective recommendations for getting the calcium/lime deposits off of my dishes and cups. We were very pleased with the over all experience.
Awesome Service
Missy - Springfield, OH
Quick and knowledgeable
Point Place Apts. - Russells Point, OH
Very Pleased with Service
Quick and efficient service.
Joe - Dayton, OH
Great service
William - De Graff, OH
Service was great
Tic maintenance director
Gehron - Englewood, OH
Excellently in all respects
Mary - Dayton, OH
On time for service call. Technician was neat in appearance and did a professional job.
Great professional service provided for repair of refrigerator and dishwasher.
Robert - Springfield, OH
Very satisfied with service provided
Kevin M.
REFRIGERATOR FRIGIDAIRE FPHF2399MF6 Motor on ice maker is locked up replace ice maker took pictures of back of unit rusting out called tech line-John-file #84240656 Frigidaire within 3-5 business day ; used 1 243297609 (Icemaker) from stock
Kevin M.
REFRIGERATOR LG LSCS22520S/05 Replacing ice maker due to bad smell & taste; pckd up 1 AEQ72909603 (Icemaker)
Steve M.
WASHER GE HTW240ASK4WS Drainage holes for fabric softener in the agitator blocked him not allowing softener to rinse out causing black flaky scales to enter washing. Advised customer how to remedy this
Steve G.
MICROWAVE GE JKP86B0F5BB install new door switches installed new mag tube diode capacitor and latch assembly cycled unit test OK
Brad A.
RANGE FRIGIDAIRE GCRE3060AFD "Found connection at bake element not making contact, repaired connection. Unit checks ok."
Brad A.
WASHER KENMORE 110.2810231 "Found bearings making noise and have worn allowing unit to go out of balance during spin cycle, customer does not want to repair."
Brad A.
REFRIGERATOR FRIGIDAIRE FGHS2631PF2 "Found dispenser water line leaking, removed line with hole in it, placed a union between, unit is not leaking. Checks ok."
Brad A.
DISHWASHER BOSCH SHP865WF6N/01 "Customer has a smell after washing dishes, suggested leaving door propped open after cycle completes, also, using affresh, and trying different detergents. Unit checks ok."
Brad A.
DRYER SAMSUNG DVE45M5500Z/A3 "Installed motor assembly and switch, unit checks ok."
Shawn H.
WASHER GE GTW465ASN0WW "Installed all provided parts, leveled unit, and cleared errors. Unit operates as it should. All ok."
Brad A.
DRYER WHIRLPOOL WED5100HC1 "Unit was giving f2e2 error for UI and control not communicating properly, ran calibration and key test, unit checks ok."
Brad A.
DRYER WHIRLPOOL WED7500GC0 "Found door switch not closing properly, installed new switch and strike, unit checks ok.; used 1 3406107 (Switch) from stock"
Shawn H.
DRYER SAMSUNG DV42H5000EW/A3 01 Installed all provided parts and ran to test. Unit is tumbling and heating as it should. No more noise either. All ok.
sam.robertson@authorizedco.com
DISHWASHER GE GDT695SBL3TS "Installed parts. Resecure the unit under the counter and ran a test cycle. Unit filled with water, washed, and drained without any issues. Inspected the underside of the unit while the test cycle was running and found no leaks. All checks OK. Glide guards used on the dishwasher. Photos of before and after."
sam.robertson@authorizedco.com
DISHWASHER FRIGIDAIRE LFID2426TF3A Install door latch and ran a test cycle. The unit filled and drain without any issues. There was still a large amount of food and going down by the drain filter. I advise the customer they need to make sure they keep the unit clean and maintained or else it would not be covered underneath warranty in the future.
Kevin S.
RANGE AMANA ACF4265AW "Everything works on the oven besides the light, the bulb has been tested. Checked for voltage across terminals of the socket door open and close and when hitting light switch. No power. Socket and control is NLA. Collected service call fee."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWHW00 Door gasket was tore replace door gasket and checks OK
Kevin M.
REFRIGERATOR FRIDGIDAIRE LFSS2612TE3 Breaker was off turned breaker on and unit was running Frigidaire-John-File#84241288
Brad A.
MICROWAVE GE JNM1851SM2SS "Installed light bulb, unit checks ok."
Steve G.
RANGE GE JB860BJ8TS Unit is not cooking all the way ; ordrng 1 WB27X32149 (Control board/main board) and 1 WB21X22134 (Sensor) and 1 WB23T10015 (Sensor)
Steve M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Unit not cooling. Touch display not responding. Need fan, main control and evap fan; rqstng P&A on 1 W11224591 (Evap fan..) and 1 W10865869 (Touch panel..) and 1 W10854027 (Main control..)"
Steve G.
DISHWASHER KITCHENAID KDTM354DSS5 Unit is not draining. ; ordrng 1 W11368631 (Main board) and 1 W10914557 (Drain pump)
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Deli drawer harness is broken and cracked need to replace; ordrd 1 DA96-00640A (Harness)
Steve M.
WASHER MAYTAG MVWB835DW4 F6E3 and F6E2 errors. Recommend both control and consul assemblies; rqstng P&A on 1 W11112656 (Console..) and 1 W11170706 (Control..)
Shawn H.
WASHER FRIGIDAIRE FFFS5115PW0 Upon arrival customer stated that unit shows E11 long fill error on whites cycle. Ran unit to test and it isnt filling with hot water again. Unit wont function on sanitize cycle either. Both cycles use hot. Valve is getting voltage but not opening fully. Nothing blocking screen of valve. Valve is bad. Unit needs valve under warranty. ; ordrng 1 134959330 (Water valave(pw))
Kevin S.
REFRIGERATOR GE GDSL0KCXARLS "Upon arrival lights and fans running compressor not. Unit at room temp. Unplugged unit, plugged in amp meter, unit compressor didnt even try to come on. Called GE techline, had me check voltage going to compressor from J7 blue to J11 orange had 0 voltage. Unit needs new main board. Customer ok repair. ; ordrng 1 WR55X10832 (Main control)"
Kevin M.
REFRIGERATOR MAYTAG MFF2558VEW2 Unit is frosted up and drain is plugged up; ordrng 1 W10503278 (Cont brd) and 1 W11260592 (Sensor)
Kevin M.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ "IMk not advancing thru a cycle ordered new ice maker; used 1 W11397137 (Ice), and 1 W11383473 (Wv) from stock"
Tim R.
DRYER LG DLEX7800WE All operations check ok .
Tim R.
WASHER MAYTAG MVWX655DW1 Switched hot and cold line due to being incorrect. Reprogrammed and recalibrated unit. Ran through test with no issues. Checks ok
Tim R.
WASHER SAMSUNG WF56H9100AG/A2 Replaced controls and motor assembly. Checks ok
Tim R.
DISHWASHER MAYTAG MDB8959SAS0 Replaced wash motor. Checks ok
Steve M.
REFRIGERATOR FRIGIDAIRE LFHB2751TF7 "Found icemaker fan motor seal fold not properly set in fan housing. Installed new fan assembly with seal kit and adjusted water pressure to refrigerator.; used 1 5304493604 (Fan kit), and 1 5303918571 (Seal kit) from stock"
Steve M.
WASHER MAYTAG MVWB855DC3 Customer complaint of hissing noise while unit is filling with water and sensing. Recommend customer clean out water valve filter screens which could be causing hissing noise. Ran through diagnostics all components check OK transmission bearings are perfectly quiet no recommended repairs at this time
Steve M.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Found open heating element. Replaced element and cycling thermostat. Unit is operating properly. Advise customer of cycles are too hot to sit back on permanent press cycling at 170° at the outlet. No further service can correct any issues with clothing being too hot other than reducing temperature on fabric selector switch; used 1 D510329p (Heater), and 1 D10701 (Thermostat (TS)) from stock"
Steve M.
DRYER MAYTAG MEDC465HW0 Installed new motor pulley
Steve M.
WASHER WHIRLPOOL WTW8500DC4 Installed new gear case and calibrated unit. Washer checks OK
sam.robertson@authorizedco.com
DISHWASHER GE GSD3300K55BB Inspected unit and found the door latch not lining up and closing properly. Made adjustments to the door latch and catch. Closed unit and ran a test cycle. All checks OK.
Tim R.
DRYER SPEED QUEEN SDENCAGS173TW01 Disassembled unit and fixed coin drop dispenser and tested. Checks ok.
Kevin S.
HOME LAUNDRY - E LG DLEX8100V "Replaced out main control, unit is heating and checks ok."
Brad A.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Installed new door, unit checks ok."
Brad A.
RANGE FRIGIDAIRE WTW8500DC4 "Found display not coming on, proper voltage coming to control. Needs new control, main control is no longer available, unit cannot be repaired."
Steve G.
ICEMAKER SAMSUNG RF28HMEDBSR/AA Thawed out ice room install new ice upgrade kit and container cycle test OK
Steve G.
REFRIGERATOR FRIGIDAIRE LGHX2636TFB Unit is only getting crush ice. Found the solenoid was in the up position. Moved the solenoid down and cycled unit. Test ok.
Steve G.
WASHER WHIRLPOOL WFW9450WR00 Unit is not draining. ; pckd up 1 W10730972 (Drain pump assy)
Steve G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new icemaker cycle thats OK
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR1814TBB Installed new garage kit. Cycled ; used 1 5303918301 (Garage kit) from stock
Steve G.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 "Unit is not making ice. :Ran unit into a diag mode, and cycled unit several times and unit did pass . Unplug the unit for a minute. Ice maker cycled."
Tim R.
RANGE - GAS GE JGP933SEF1SS Needs harness assembly . Did inform customer if parts break while taking it apart it may end up needing more parts ; ordrng 1 WB18T10339 (Harness)
Tim R.
WASHER ELECTROLUX EFLS527UTT Inspected front panel and customer was not happy because they were two minor nicks on the top corners. We need to re-order this part. ; saved tckt
Steve G.
DISHWASHER GE GDF520PGJ2WW Customer states that the unit is making some loud noise. Cycled the unit several times and did hear the base of the unit was vibrating due to cabinet noise. Tech was able to touch several part of the base of the unit and unit would get louder and other places unit would quiet down. Unit does vibrate loudly.
Steve M.
REFRIGERATOR FRIDGIDAIRE FFHT1835VW0 Compressor is locked up. Buzzing loud and tripping overload. Need compressor kit. R600. 3 hr job count ; ordrng 1 5304522265 (Compressor ..) and 1 5304522269 (Start relay..) and 1 Filter dryer..
Shawn H.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Installed new console and ran to test. All ok. All functions work as they should. Please mail out receipt.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Icemaker is completely frozen ice bucket in place cannot remove to inspect the unit. Recommend icemaker service kit and new ice bucket. Customer needs to have the refrigerator unplugged installed out for 36 hours with the doors open prior to service or we cannot repair the unit; rqstng P&A on 1 DA82-02675A (Imk SVC kit ..) and 1 DA97-14474C (Ice tray..)
Steve M.
REFRIGERATOR GE DSHS6VGBBCSS Evaporator fan not working causing not to cool properly in refrigerator section; ordrng 1 WR60X10318 (Evaporator fan?)
Shawn H.
REFRIGERATOR KENMORE SL1653953 Upon arrival found unit with ice in bottom of freezer again. Removed evaporator cover to inspect. Found defrost drain blocked with ice. Thawed ice and inspected drain for blockages. None in drain pan. Removed rear and inspected p trap. Nothing blocking p trap. Installed heater wire around defrost heater and extended into drain. This should keep the drain from freezing up. Model and serial number are attached to previous w/o.
Shawn H.
DISHWASHER WHIRLPOOL DU850SWPB4 Upon arrival customer stated that unit isnt fully draining and leaving some water in the sump. Inspected unit and found small amount in sump. No blockages in sump or hose. Hose did not have a siphon loop in hose. Filled unit and forced into drain. Unit is draining fine. Could not duplicate concern. Advised customer to run vinegar through machine to clean scale. Scale may be building up around diaphragm for drain and preventing it from draining fully. Customer to monitor and call back if problem persists after cleaning.
Steve G.
WASHER MAYTAG MVWX655DW1 "Unit is not locking, ; ordrng 1 W11307244 (Lock) and 1 W11116592 (Main board)"
Steve G.
MICROWAVE OVEN FRIGIDAIRE FPBM3077RFB Went to install new board notice that one of the connections does not match up with the old board double check part number part number is right returning and re-ordering; ordrng 1 5304504070 (Board)
Shawn H.
WASHER LG WM3470HVA Upon arrival customer stated that unit went out of balance then began leaking. Inspected unit and found rinse down hose with worn hole. Unit leaks in spin when washing glass. Unit needs hose from valve to top of boot. Could not find part on breakdown to price. ; rqstng P&A on 1 Unkown (Wash down hose)
Shawn H.
DISHWASHER LG LDF7551ST/00 "Upon arrival customer stated that unit started leaking a day after tech checked. Ran unit to test. Unit is leaking from sump assembly but this isnt tripping the sensor. Dispenser is cracked and leaking excessive amounts of rinse aid into unit causing oversuds and leak from the front. Unit needs dispenser, sump assembly, one leg, and mounting brackets. ; ordrng 1 Unkown (Sump assembly) and 1 Unkown (Dispenser) and 1 Unkown (Leg) and 2 Unkown (Mounting bracket)s"
sam.robertson@authorizedco.com
DRYER LG DLEX9000V Inspected the unit and found the moisture sensor bars had wax buildup on them and they were not communicating properly to the control board. Cleaned off sensors and ran test cycle. The unit functioned without any issues. All checks OK
Kevin S.
REFRIGERATOR ELECTROLUX EI28BS65KS6 Found icemaker tray cracked and thermistor dislocated. Replaced with truck stock. Unit checks ok.; used 1 243297607 (Icemaker) from stock
sam.robertson@authorizedco.com
DISHWASHER FRIGIDAIRE FGIP2468UF0A "Inspected the unit and found a failed door gasket. Ran a test cycle and found no leaks. All checks OK.; used 1 154827601 ts (GASKET ts), and 1 5304500204 ts (Door gasket bottom ta) from stock"
Shawn H.
WASHER FRIGIDAIRE GLTF2940EE0 Installed all provided parts and ran to test. Unit will spin out now but half the cycles wont work unless you wiggle the knob. New board has a short. Reorder main control. ; ordrng 1 137006000 (Control(per))
Shawn H.
RANGE GE JB250DF7WW Upon arrival customer stated that right front burner is run away heating. Removed back cover and found switch shorted causing high heat. Found signs on other switch as well. Unit needs 1 8 infinite switch. ; ordrng 1 WB24T10025 (8”infinite switch) and 1 WB24T10025 (8”infinite switch)
Shawn H.
WASHER GE GTW485ASJ1WS "Installed all provided parts and ran to test. Unit will now shift and motor will run but unit still wont agitate now. Transmission drive shaft is sheared off inside transmission. Unit needs transmission. ; rqstng P&A on 1 WH38X27407 (Transmission), states that autho needed"
sam.robertson@authorizedco.com
DISHWASHER FRIGIDAIRE LFID2426TF3A "Inspected unit and found the console display just blinking three lights. Installed control board and the lights continue to blink. The unit needs a new control panel. Ordering parts; ordrng 1 5304518467 (Control panel), pckd up 1 Fr5304518470 (Control)"
sam.robertson@authorizedco.com
WASHER GE GFW148SSM0WW Inspected unit and found the water valves not closing all the way and allowing water to leak into the drum. Ordering parts; ordrng 1 WH13X28374 (Water valve hot) and 1 WH13X28339 (Cold water valve)
Kevin S.
WASHER SPEED QUEEN AFNE9RSP113TW01 Unit appears to be leaking around the door boot. Ordering new.; ordrng 1 804428p (Door seal) and 1 802281 (Inner clamp) and 1 806466 (Outer spring)
Kevin M.
REFRIGERATOR SAMSUNG RF22N9781SR/AA Unit iced up needs repaired per ice maker bulletin
Kevin S.
WASHER WHIRLPOOL WTW4950HW1 "Upon inspection unit had no fault codes, put into auto diagnostics, unit passed tests. Checked pressure tube by blowing into it clear at the tub. Ran calibration on unit. Customer claims unit will just sit at rinse function and not advance on. If she cancels cycle then puts into rinse and spin unit will finish cycle. Having customer test quick wash cycle to see if it completes.; ordrng 1 W11498796 (Main control) and 1 WPW10285512 (Rotary switch for rinse option), states that autho needed"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Installed new light brd and checks ok
Kevin S.
REFRIGERATOR WHIRLPOOL GI5FVAXVL00 "Customer claims last Friday the unit quit running on her and both freezer and frig section continued to warm. Upon arrival unit was plugged in but turned off through control. Turned unit on, lights, fans etc running. Compressor is not running, nor will it turn on and is cold to the touch. Start device just clicks back and forth over time. Suspect bad start device, collected parts and labor in full.; ordrng 1 W10197428 (Start device) and 1 W10662129 (Capacitor)"
Kevin M.
REFRIGERATOR MAYTAG MF12569VEB2 Found ice maker was turned off ; O-emld tckt
Kevin M.
REFRIGERATOR WHIRLPOOL W1TXEMMWQ00 Motor on ice maker was not advancing replacing ice maker ; used 1 4317943 (Icemaker) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF20HFENBBC/US Installed new icemaker fan motor assembly and drain kit checks OK
Kevin M.
REFRIGERATOR GE GFE26JMMAFES Icemaker seems to be over filling called techline Charles - found water pumping to icemaker and water disp at same time ordered new water valve; ordrng 1 WR57X25054 (Wv)
Brad A.
WASHER WHIRLPOOL WTW8500DC4 "Customer claims unit would not power on properly, calibrated unit between control and UI, unit is working properly."
Brad A.
DRYER SAMSUNG DV48J7770EW/A2 "Found idler pulley broken, installed new pulley, unit checks ok.; used 1 Dc93-00634a (Idler pulley) from stock"
Brad A.
WASHER SAMSUNG WF210ANW/XAA "Found fabric softener dispenser had softener build up inside tube, cleaned tube, tested siphon, unit is working properly."
Brad A.
DISHWASHER GE PDW8680N00SS "Found gasket leaking, installed new tub gasket, unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Found icemaker frozen up, installed icemaker kit, unit checks ok."
Tim R.
DISHWASHER BOSCH SHE3AR76UC/22 Replace wash motor unit fired up and ran for a couple minutes and then threw an error code for e20 again. Unit needs a new control board. spoke with the landlord and he said to order it.
Tim R.
WASHER WHIRLPOOL MVWC565FW2 Checked unit over found that the unit was functioning as designed. Instructed customer
Tim R.
DISHWASHER GE GDF530PGM0BB Replaced door latch unit checks ok. ; used 1 WD21X10490 (LATCH) from stock
Tim R.
DRYER LG n/a Checked unit over found issues with customer rollers completely being bound up. Replace rollers. Unit checks OK; used 3 DC97-16782A (ROLLER) from stock
Tim R.
WASHER SAMSUNG WF306LAW/XAA Checked unit over found the unit was leaking from the cold water valve. Replaced cold water valve. Tested unit checks OK; used 1 5220FR2075L (WATER VALVE) from stock
Tim R.
DRYER WHIRLPOOL WED4800BQ1 Removed Rollers and idler and greased and reinstalled. Checks ok
Steve M.
DISHWASHER FRIGIDAIRE LFID2459VF1A Unit not installed properly causing unit to leak and fill base with water. Instructed homeowner on how to resolve issue. Cannot service dishwasher due to conditions of kitchen under construction.
Tim R.
DISHWASHER GE GDT695SSJ0SS Needs new control due to melted harness. Customer wants to think about repair.
Tim R.
WASHER LG WM3670HWA Replaced broken drain pump. Checks ok; used 1 4681EA2001T (DRAIN PUMP) from stock
Steve M.
DRYER FRIDGIDAIRE AEQ8700FS0 Cleaned moisture sensor bar. Removed console and checked circuit at control board. Circuit to moisture sensor is operating properly.
Steve M.
DRYER GE GTD33GASK0WW Found bent electrical pin on gas solenoid and poor contacts in door switch. Straightened out electrical issues. Unit operating ok
Steve G.
COOKTOP LG LCG3011ST/01 Install new switch assembly spark module into igniters cycled unit
Steve M.
WASHER SAMSUNG WA45M7050AW/A4 Re-calibrated washing machine and secured leveling legs so they wont come loose in the future. Advise the customer on the unbalanced and distribute clothing error codes and how to prevent them in the future
Steve M.
WASHER WHIRLPOOL WFW95HEDC0 F3E1 pressure sensor ; used 1 W10448876 (Pressure) from stock
sam.robertson@authorizedco.com
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed parts. Upper rack now pulling out without any issues.
Steve G.
DRYER MAYTAG MEDB835DW4CU Customer states that he is hearing a scraping noise. Customer is also getting a AF code. Adv customer to clean out house vent. Possible noise is coming for the unit getting too hot.
Steve G.
REFRIGERATOR SAMSUNG RF263AEWP/XAA Unit dings when the doors are closed. Parts are NLA.
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFSS2315TP4 "Inspected unit and found damage to the refrigerator door and upper hinge plate, this is preventing the door from closing properly and causing the unit to beep along with not produce ice. Photos taken of damaged and advised the customer this is not normal wear and tear and not covered under the warranty."
Shawn H.
WASHER HOTPOINT HSWP1000M4WW Upon arrival customer stated that knob broke when trying to turn. Found timer locked up. This is why knob broke. Replaced knob and timer. Leveled unit and ran to test. All ok. Unit operates as it should.
sam.robertson@authorizedco.com
REFRIGERATOR MAYTAG MSD2641KEB Inspected unit and found no water to the icemaker or water dispenser. Checked the water filter in the refrigerator section and found it was not properly secured and inserted into the filter housing. Pressed the filter in and secured it properly. I ran a test and the icemaker filled with a small amount of water and the water dispenser activated and dispensing water at a low flow. I demonstrated this to the customer and advise them they have one of two issues. The first issue would either be a bad/wrong filter that can be resolved by replacing the water filter with a correct new filter. The second issue may be that the water line to the refrigerator does not have strong pressure or is partially clogged. I advised the customer if the filter does not fix the issue to have a plumber check the line.
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TF4 Upon arrival customer stated that unit has a gap at the top right of the freezer door. Inspected unit and found signs of bowed cabinet. Called Electrolux Techline and gave diagnosis. Unit is not repairable and is being processed for replacement by Electrolux. They will be in contact with customer in 3-5 business days. na.technicalhelp@electrolux.comFile number 84231836John
Shawn H.
WASHER MAYTAG MVWB835DW4 "Installed all provided parts, calibrated unit, and ran to test. All ok. No more noise."
sam.robertson@authorizedco.com
MICROWAVE LG LMV1831BD/00 Installed parts and ran a test cycle. All checks OK
sam.robertson@authorizedco.com
WASHER MAYTAG MHW6000XW2 "Inspected the unit and it filled with both hot and cold water, agitated, drained and spinned without any issues. Found a small coin in the drain pump. Removed it and ran a test. All checks ok."
sam.robertson@authorizedco.com
WASHER MAYTAG MVWB835DW3 Install control board and re-calibrate of the unit. All checks OK
Kevin S.
WASHER LG WM4370HKA "Upon work, when inspecting sump area found circulation pump propeller broken as well. Talked to management, received part from ASI met half way to get. Changed out drain and circulation pump. Unit checks ok, no leaks.; used 1 Eau61383503 (Circulation pump) from stock"
sam.robertson@authorizedco.com
WASHER LG WM4270HWA Installed the stator and ran a test cycle. The basket spinned a few times than the unit beeped with LE. This is an indicator that the control board is not recognizing that the basket is spinning. Provided estimate and info to customer about repair.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Install new thermostat and lights and checks OK
Kevin M.
REFRIGERATOR MAYTAG MF12569VEB2 Adjusted the funnel on the ice maker was leaking
Kevin M.
REFRIGERATOR SAMSUNG RF220NCTASR/AA O2 Installed rails for TV tray and adjusted bins on the doors
Kevin S.
REFRIGERATOR SAMSUNG RF28R7351SG/AA "Found IM drain tube frozen over. Steamed out parts, changed drain tub and heater. Checked drain. Unit checks ok.; used 1 Da97-19898a (Drain tube heater for IM) from stock"
Kevin S.
RANGE GE JB250RK3SS "Replaced burner switched, checked wiring and recepticle. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN SDET07WF "Again checked heating element, tstat and hi limit for continuity all read good. Put unit back together, landlord is here. Tested on high temp heat, unit cycled tstat as normal. Ran for several minutes just fine. Showed land lord. Also checked out washer just in case. Landlord will keep an eye on the situation."
Brad A.
COOKTOP GE JGBP86SEM1SS "Installed new spark module, valve, burner, and holder, unit is working properly."
Tim R.
REFRIGERATOR MAYTAG PBB2255GEW "Checked unit over found unit was not cooling properly. Found partial frost pattern on the freezer evaporator not keeping food as cold as it should. Customer also said sometimes they have to wiggle the temperature control to get the unit to kick on. Unit needs new compressor, condenser and evap. Also needs temp control due to not always kicking on. Unit is about 15-20 years old in the kitchen.; rqstng P&A on 1 12001919 (Evaporator) and 1 W10160407 (Compressor), ordrng 1 67006132 (Condenser), rqstng P&A on 1 67003000 (Temperature control)"
Tim R.
DOUBLE WALL OVEN BOSCH HBL5650UC/06 Removed oven and replaced upper blower fan due to e118 error code. Oven wasnt secured to the cabinet because the cabinet wasnt square and the oven didnt fit correctly customer knew this before removing oven.; ordrd 1 643600 (Fan)
Tim R.
WASHER SAMSUNG WA52M7750AV/A4 Checked unit over found that the unit would intermittently power on and off. When we were able to get the unit powered on and into a wash cycle the stater and rotor was making a loud grinding noise.. needs control and display assemblies and rotor and stator.; rqstng P&A on 1 DC92-02005A (Main control) and 1 DC97-20256A (Overlay assembly) and 1 DC93-00236C (Rotor) and 1 DC92-02001A (Display)
Steve M.
REFRIGERATOR SAMSUNG RF24R7201SR/AA Upper Icebucket is cracked and needs replaced. Customer is OK with direct ship if possible; ordrng 1 Upper icebucket..
Steve M.
WASHER GE GFW450SSM1WW "Rear bearing and tub assembly have shifted forward causing wash basket to rub front front seal. Removed door boot to inspect, Recommending complete tub job with additional labor. ; rqstng P&A on 1 WH08X23479 (Door boot..) and 1 WH45X22894 (Front tub..) and 1 WH45X23480 (Wash basket..) and 1 WH08X10054 (Tub seal..) and 1 WH45X22914 (Rear tub..)"
Brad A.
DRYER WHIRLPOOL WED4815EW1 "Customer has had unit not start intermittently, tested and checked unit, tested door switch, start switch. Unit is heating properly. All operations test ok."
Brad A.
WASHER LG WM3050CW "Found hair build up around the front bellow, cleaned door and bellow, tested drain function, unit is draining properly, bearings sound good in high spin, found all operations check ok."
Steve G.
COOKTOP GE JGP963SEK1SS When customer turns the unit on it sparks ; ordrng 1 WB13X32509 (Spark module) and 1 WB18T10338 (Switch assy)
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Fresh food evaporator is completely frozen over and causing ice to form in the deli drawers. Also the freezer LED module wiring is faulty and needs to be repaired with the new LED module kit. LED module is on back order no telling when the product will be in stock advice customer could take a month or so to come in. The refrigerator needs to be unplugged for 72 hours to allow the unit to defrost in order to disassemble it; ordrng 1 W11087438 (Evap fan..) and 1 W10695459 (Led module..)
Steve G.
WASHER GE GTW840CPN0DG "Customer states that about 3 times a week the unit does not spin. Customer did show video and in the it did show the tub banging around. The display was showing Balancing. The unit did try to rebalance but not success. Tech did put on drain and spin, unit did act up after the tech moved bending around. ; ordrng 1 WH22X29049 (Inverter board) and 1 WH03X29071 (Suspension rods)"
Steve G.
DRYER SAMSUNG DV42H5200EF/A3 Unit squeals. Installed 2 new rollers. Cycled; used 2 Dc97-16782a (Rollers) from stock
Steve G.
OVEN WHIRLPOOL WFG710H0AS1 bake is not lighting all of the time. ; ordrng 1 W10324262 (Brake ignitor.)
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 09 "Customer is still getting ice build up. ; rqstng P&A on 1 1111 (Main board) and 1 2222 (Temp sensor in refrigerator), ordrng 1 3333 (Refrigerator back wall with fan)"
Shawn H.
WASHER GE GTW490ACJ5WS "F27 water accessibility, F19 UI timeout, F17 dry load sense, F31 OOB, F29 suds lock, F26 OOB. Customer stated that unit is leaving water in tub and wont complete the cycle. Ran diagnostics and unit isnt sensing water level properly. Air hose and dome are clear. Unit needs main control. Software update did. It help. Ok to order Crystal. ; rqstng P&A on 1 WH22X29556 (Control)"
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TE4 "Upon arrival customer stated that shelf broke and broke liner where bracket mounts. When shelf broke it broke two drawers, a door bin, left front shelf mount and liner on right front shelf mount. Unit also has small cracks in back of fresh food section. These cracks can be taped but where the bracket mounts and broke cannot. Have photos of damages. Customer also stated that unit wont dispense ice. Ice bucket is binding up and wont dispense. Unit needs ice bucket, two drawers, shelf frame, bottom door bin, and shelf bracket. Will need pseudo call sent to contact Electrolux. Did not get a hold before office closed. ; O-emld tckt"
Shawn H.
MICROWAVE WHIRLPOOL WMH53520CS-7 Installed new socket and ran to test. Light still wont work. Do not have correct voltage to socket. Harness is good. Unit needs main control. ; ordrng 1 W11182110 (Control)
Shawn H.
DISHWASHER WHIRLPOOL DP840DWGX1 Removed pump assembly from unit. Could not get impeller loose from motor shaft. Bringing motor and pump to shop to use bench. ; saved tckt
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Inspected unit and found ice in the evaporator motor and the dampener control/motor not opening. Ordering parts. I advised the customer they will need to run the unit through 24 hour defrost before we install the new parts to clear any ice buildup in the vent shaft to the refrigerator section.; rqstng P&A on 1 W10503278 (Main board) and 1 W11024089 (Evap motor) and 1 W10594330 (Dampener)
Kevin S.
WASHER SPEED QUEEN AWNE9RSN116TW01 "Unit has an error 65, tech sheet says relay K1 is stock closed. Tapped lightly, got unit to come on ok. Ordering new drive board.; ordrng 1 204659 (Drive control)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHB2868TF5 Adjusted door and user interface isnt changing from cubed to crush to water; ordrng 1 5304513303 (User interface)
Brad A.
DRYER SAMSUNG DVG45T3200W/A3 "Found igniter out of ohm value, ordered igniter.Ticket- 4157375889Talked to Monique; ordrng 1 Unknown(Igniter)"
Brad A.
MICROWAVE FRIGIDAIRE FGMV175QFA "Found fuse blown, unit keeps blowing fuses, found switches not closing properly, ordered switches, fuse, and control assembly. ; ordrng 1 5304509459 (Switch) and 2 5304464099 (Switch)s and 1 5304509457 (Latch hook) and 1 5304494845 (Control assembly) and 1 5304509451 (Fuse)"
Brad A.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Deductible 100 collectedFound icemaker not cycling properly, ordered icemaker and cover assembly; rqstng P&A on 1 W10873791 (Icemaker) and 1 W11212344 (Cover assembly)"
Tim R.
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Replaced evaporator fan. Unit check OK; used 1 242077705 (EVAP FAN MOTOR) from stock
Tim R.
MICROWAVE OVEN KENMORE 721.8601301 Replaced door switches. Checks ok
Tim R.
WASHER SAMSUNG WF45K6200A Adjusted door lock. Checks ok. Unit wasnt locking it was just clicking.
Tim R.
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Checked unit over tested compressor and one set of winding was shorted out. Needs new compressor.no repair due to cost.
Tim R.
WASHER WHIRLPOOL WTW7120HW0 Needs control and lid lock. Customer calling whirlpool to try and get covered
Tim R.
DISHWASHER BOSCH SHPM98W75N/10 Replaced hinge assembly. Checks ok
Tim R.
DRYER SAMSUNG DV42H5200EW/A3 Replaced heater. Checks ok; used 1 DE486A (
Tim R.
DRYER - ELECTRIC FRIGIDAIRE LEQ7000ES1 Checked unit over found at the unit had a bad heating element. No repair
Tim R.
RANGE KENMORE 664.4279371 Pulled down draft out and found bad connection on outlet box. Fixed and unit started functioning
Tim R.
DRYER GE GTD45EASJ2WS Disassembled and removed broken catch. Replaced catch and strike. Removed burnt out lightbulb from socket. Socket test OK. Customer is replacing the lightbulb himself. Tested unit unit checks OK.
Tim R.
REFRIGERATOR FRIGIDAIRE FGSS2335TF3 Replaced icemaker. Checks ok
Tim R.
WASHER WHIRLPOOL WFW6620HCO Found hose came looses on dispenser. Fixed hose. Checks ok
Steve M.
REFRIGERATOR FRIGIDAIRE PHSC39EHSS2 Previous EF error code. Customer unplugged fridge for 15 hrs. Everything thawed out and unit working properly. Possible ice build up on evap fan. Customer concern with faulty icemaker. Replaced icemaker and sealed top of water chute to prevent water spillage into fan. ; used 1 5303918344 (Imk) from stock