Local Reviews
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Steve M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Freezer not completing defrost. Thawed unit. Re position def sensor.
Shaun S.
DRYER WHIRLPOOL WED7300XW0 "Upon arrival found that unit is in need of new outlet flitter housing, it is warped and snagging clothes; ordrng 1 W11117302 (grill-out)"
Steve M.
DRYER SAMSUNG DV45K6500EV/A3 "Noises and then unit stopped. Found seized idler pulley broke belt. Installed new pulley and belt.3 yrs old in laundry area; used 1 6602-001655 (DRYER BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
Kevin S.
APPLIANCE SAMSUNG DV45K7600EW/A3 Unit not heating. Found heating element open. No truck stock on this one.; ordrng 1 DC93-00154A (HEATER ASSEMBLY)
Shaun S.
RANGE WHIRLPOOL RF3300XPN0 "Removed and replaced bake element, ran and checked out unit checks ok"
Shaun S.
REFRIGERATOR MAYTAG ABB1922FEW "Upon arrival found that unit was working properly with no issue all product cold in fridge and product froze in freezer, checked temps on inside, unit checks ok"
Kevin M.
FREEZER SAMSUNG RF260BEAESR/AA Not home
Kevin M.
REFRIG/SIDE-BY-S FRIGIDAIRE FFSS2625TS2 Door handled are dented ordered new door handles; ordrng 2 5304511770 (HANDLES)s
Kevin S.
MICROWAVE GE JVM6175DK2BB "Unit is DOA, will not power on, no light. Checked fuse on filter board, all door switches ok. Ended up finding loose connection on input side of filter board. Removed and reconnect harness. Checked unit several times. Installed with help from adult son, unit is heating and checks ok."
Brad A.
DRYER GE DBVH520EJ2WW "Unit is working properly, found customer’s vent leading to the outside is clogged not allowing proper air movement. Informed customer to have vent cleaned out."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TF6 Both door were clicking and popping when opening and closing. Added o ring washer to each side and lubricated the door catches. Unit checks ok.
Kevin S.
DISHWASHER FRIGIDAIRE FFCD2418UW0A "Customer claims unit never completed a cycle when they have tried to run it. Upon arrival found some water in the base. Canceled out unit did drain. Proceeded to put unit into a 1hr. Wash did not get any water to fill, turned water on proceeded to run wash cycle again you can barely hear or see any water coming in.... time runs out, wash motor will run but no water to move. Replaced water valve with truck stock, unit is now washing properly, checked for any leaks none. Unit checks ok.; used 1 807047901 (WATER VALVE) from stock"
Kevin S.
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Upon arrival customer claims icemaker unit worked sometimes. Customer ordered new icemaker online still not working. Ran diagnostics test 44 was not able to get unit to harvest. Checked ice bucket switch and on off switch for icemaker checked ok. Called tech line ref #7725807093 upon inspection of bottom door jam found 2 or more broken wires and most all remaining are rubbed insolation off. Techline said freezer door would need replaced. Got quote for new door from Shari and verbally talked to customer expensive repair. Showed customer visibly first hand. Customer will call customer service see what they can do. Door part #W10727110
Kevin M.
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Installed new dye drier and recharged system and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL MZD2665HEB Called AHS -Camesha-installed compressor and dye drier as I was recharging unit found leak on refrigerant line going up in the cabinet unit non repairable AHS putting unit into options for replacement
Brad A.
REFRIGERATOR JENN-AIR JFC2087HRS "Found freezer door not sealing properly allowing frost to build up on food. Ordered freezer door gasket and rails. Located in the kitchen, manufactured 2011.; rqstng P&A on 2 12002684 (SLIDE KIT)s and 1 W10436252 (GASKET)"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFSS2312TE0 Installed new dye dryer and recharged system
Brad A.
WASHER SAMSUNG WA50F9A7DSW/A2 "Found lid hinges broken, bleach dispenser leaking, located in the basement, manufactured 7/2013; rqstng P&A on 2 UNKNOWN (DOOR HINGES)s and 1 UNKNOWN (DETERGENT DRAWER) and 1 UNKNOWN (WASHPLATE CAP) and 1 UNKNOWN (WATER VALVE) and 1 UNKNOWN (TOP)"
Brad A.
REFRIGERATOR WHIRLPOOL WRF736SDAB13 "Found ice chute not sealing, needs new separator, Found both refrigerator door seals not sealing properly. Ordered separator and door gaskets. Located in the kitchen, manufactured 5/2015; rqstng P&A on 2 W10861004 (GASKET)s and 1 WPW10616133 (SEPARATOR )"
Brad A.
WASHER LG WT1501CW "Installed new washplate, unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RF267AARS/XAA "Installed new water valve and ice bucket, unit checks ok."
Brad A.
DISHWASHER FRIGIDAIRE FFBD2406NW7B "Found unit not draining properly, found unit was sitting on drain hose not allowing water to pump through properly, rerouted hose. Unit checks ok."
Brad A.
RANGE GE JB700C0D1CC "Installed new bake element, unit checks ok."
Brad A.
REFRIGERATOR WHIRLPOOL GI6FDRXXY02 "Found drain in freezer clogged and frozen, cleaned out drain, unit checks ok."
Brad A.
DISHWASHER LG LDT7797BD "Unit would not fill with water, found connector to valve not seated properly, reconnected valve. Unit is filling properly. Checks ok."
Tim R.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Cleared ice maker ice build up. Installed clips and adjusted water lines. Checks ok.; used 1 DA82-02367A (Y CLIP) from stock
Tim R.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced icemaker and tested. Checks okCustomer said unit was making like a ringing noise. But couldn’t duplicate issue. Told customer we would need him to get a video of the unit acting up so we could determine exactly what it is that causing it. Also instructed customer to
Tim R.
WASHER WHIRLPOOL WTW5000DW1 Checked unit over found only one error code for long fill. Checked and found drain line shoved down drain tube about 5-6 feet adjusted drain tub. Checks ok.
Tim R.
WASHER KENMORE 110.2092299 Replaced coupler. Checks ok.; used 1 285753A (COUPLER) from stock
Tim R.
WASHER MAYTAG MVWC200XW0 Checked unit over found that the unit needs a new control due to no power to drain pump. No repair.
Tim R.
FREEZER WHIRLPOOL WRF767SDEM01 Replaced control and motor. Cleared massive amount of ice. Checks ok.
Tim R.
DISHWASHER FRIGIDAIRE FFBD2406NW2A Replaced control due to no power to water valve. Checks ok
Tim R.
DISHWASHER KITCHEN AID KUDI01TJBT0 Checked unit over found that the unit was backing up in the customer sink. Unit filling and washing properly. Needs plumber for sink issues.
Tim R.
DRYER SAMSUNG DV350AEW/XAA Replaced idler and installed belt. Cleared and lint build up inside dryer. Checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
WASHER MAYTAG MVWB765FW1 Replaced water valve due to no water going into unit. Checks ok
Steve M.
WASHER MAYTAG MVWC565FW0 Installed new control washer test and is operating OK.
Steve M.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Sy EF error. Ice form in evap fan. Adjusted fill tube applied sealant.3 yrs old in kitchen
Tim R.
DRYER MAYTAG MDE5000AYW Replaced rollers and idlers due to noise. Completely separate issue as previous service.
Steve M.
DISHWASHER BOSCH SHE68T55UC/01 Base of dishwasher is broken at door spring mount. Non repairable.
Shawn H.
DRYER SAMSUNG DV40J3000EW/A2 Upon arrival found belt loose but not broken. Removed drum and found idler pulley missing. Replaced tensioner and ran to test. All ok. Unit heats fine and runs fine. ; used 1 DC93-00634A (IDLER PULLEY) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Unit leaking water from drain pan. Tube was out of position. Corrected issue. Draining properly.3.5 yrs old
Shawn H.
WASHER AMANA NTW4501XQ0 Installed all provided parts and ran to test. All ok. No more codes and unit gets to speed now.
Tim R.
MICROWAVE SHARP n/a "Checked unit over found shorted magnetron and transformer. Needs control and key function due to being broken.; rqstng P&A on 1 CONTROLPANEL (FPNLCB669MRK0) and 1 FUNTKB513MRE0 (KEY UNIT) and 1 MZA365WRZZ (MAGNETRON ) and 1 RTRN-B101MRE0 (TRANSFORMER ), states that autho needed"
Tim R.
WASHER LG WT1101CW "Checked unit over found pressure tub was clear and no blockage. Per LG needs to replace the pressure switch and main control again ; rqstng P&A on 1 ****** (MAIN CONTROL(PW)) and 1 6501EA1001R(PW) (PRESSURE SWITCH), states that autho needed"
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ice forming in freezer section. Found defrost water building in freezer blocking drawer ensure drain was clear. Removed ice. Drawers closing properly. 3 yrs old in kitchen
Shawn H.
WASHER WHIRLPOOL WTW7000DW0 "F0E5 off balance error, F7E0 power lose error codes present. Customer states that on quick wash unit would get to 11 minutes then back to 14 and not complete cycle. It was a small load when this occurred. Ran unit in daiguto test functions. Unit fills, spins and drains fine but is noisy in agitate. Found washplate loose. Removed and installed new bolt with thread locker. Ran calibration and diagnostics to test. No more codes all ok."
Tim R.
RANGE SAMSUNG NE58K9850WG/AA Control board needs replaced due to no power.; ordrng 1 DE92-03966A (CONTROL MODULE )
Steve M.
DRYER MAYTAG MEDX700XL0 Unit has a broken heater coil. Installed new heater. Unit heating properly.Pointvending@embarqmail.com for review ; ordrng 1 WP3387747 (element (TS))
Shawn H.
OVEN WHIRLPOOL WFG114SWQ0 Upon arrival found glow igniter getting voltage but not glowing or drawing amperage. Unit needs glow igniter. Unit is 24 years old. Spoke with Jackie at Kittyhawk and she is reaching out to the property owner to see if they wish to repair or replace unit. Will call back with answer. ; rqstng P&A on 1 W10918546 (igntr-oven)
Steve M.
WASHER MAYTAG MVWB835DW3 "F6E2 F6E3 F0E3 F2E1. 2 communications errors Overload error. Stuck button error. Previously service for comm errors and replacement of console and main control under factory warranty. Same problem occurring. Need console and main control; rqstng P&A on 1 W11112656 (console (MARCONE)) and 1 W11170706 (CONTROL (MARCONE)), states that autho needed"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Upon arrival found that return froze up due to freezer door not shutting properly, cleared return ran and checked out, unit checks ok"
Shaun S.
DISHWASHER BOSCH SHXM4AY55N/01 "Upon arrival found unit will jot drain due to drain motor jammed with piece of broken glass, removed debris, ran and tested unit, checks ok"
Shaun S.
MICROWAVE KITCHEN AID KEMC308KSS0 Removed and replaced parts checks ok
Shaun S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Removed and replaced lid lockon uniit, ran and checked out, unit checks ok"
Shawn H.
REFRIGERATOR KENMORE 106.7917299 "Unit is 20 years old in kitchen. Upon arrival unit was plugged in and running quietly. Customer states unit is noisy and cools some times and doesn’t at other times. All fans are running, no ice or frost build up, defrost circuit is good. Put unit into forced defrost and when compressor was slowing down it began to rattle. Spring is loose or broken in compressor. Compressor may be stalling out or going into thermal causing weak cooling. Unit needs compressor. Put key back in mailbox. Ok per Chris to assign to A15. Count as 3 jobs. Customer prepaid deductible in office. ; rqstng P&A on 1 W10309988 (compressor)"
Shawn H.
WASHER FRIGIDAIRE GLTF2940FS1 Checked unit over and found unit not sensing door switch being closed. Unit needs door switch assembly. ; ordrng 1 131763256 (switch)
Shaun S.
REFRIGERATOR SAMSUNG RFG293HAWP Upon arrival found that unit needs a new evap cover for fridge and defrost bimetal gave customer est for repairs declines at this time
Shawn H.
REFRIGERATOR SAMSUNG RF28K9580SG/AA Upon arrival found family hub inop. Power to molex at door. Need to remove family hub to check for voltage at the hub. Need suction cup to remove. I do not have on on hand. Unit is cooling fine with no issues. Ok to reschedule for next week. Need to make sure I have a suction cup on return. Most likely an issue with the harness in the door or the hub itself. Collecting service fee next visit. ; saved tckt
Shaun S.
WASHER SAMSUNG WA52M7750AW/A4 "Installed new pre wash tub on unit, checks ok"
Shawn H.
RANGE WHIRLPOOL WFG231LVQ0 "7 years old in kitchen. Upon arrival found cooktop working but no operation from oven. Main control has good voltage (122vac) but no operation. No loose connections. Main control is shorted. Unit needs main control. Collected deductible by cc.; rqstng P&A on 1 WPW10335164 (cntrl-elec), states that autho needed"
Kevin S.
REFRIGERATOR MAYTAG MFI2665XEB7 "Had customer remove freezer contents, removed door, cleared out all ice and steamed out drain area and ran wire brush part way through. Drain is now working properly, even poured a cup of hot water down drain to check. Put contents back in freezer. Changed out icemaker, unit is cycling and filling with water, evap fan is working ok. Told customer to throw out first batches of ice. Unit checks ok."
Kevin S.
WASHER FRIGIDAIRE FAFW3577KW1 "put unit into diagnostics, Unit has E41 error control thinks door switch is open. Tech sheet troubleshooting steps test 6 check J2 plug on console measure voltage from black wire to ground with power on. It is reading 120v which says to replace the control board. Gave customer estimate and declined repair. Collected service call."
Kevin S.
WASHER SPEED QUEEN AWN632SP116TW01 Found rubber fill tube clamp come loose off fill valve. Checked and replace. Unit checks ok.... see sticky note.
Kevin S.
WASHER WHIRLPOOL WTW8500DC3 "Customer claims unit is throwing long fill error code. Put unit into quick cold wash, hardly any water coming in unit. Replaced water valve unit checks ok.; used 1 W11165546 (WATER VALVE) from stock"
Shaun S.
RANGE WHIRLPOOL RF3300XPN0 "Upon arrival found that bottom bake element is out and needs to be replaced ; ordrng 1 308180 (element,bake)"
Kevin M.
REFRIGERATOR ELECTROLUX EI23BC35KS7 Installed new cont brd and rebooted system
Kevin S.
DRYER LG DLE3500W "Replaced parts. Completely removed bulkhead. Examined how lint screen seats in place. This is the second lint screen customer has received from LG i decided to replace the cover and other parts, but still the unit parts are not within spec/tolerance. Looking downward at unit right hand side will slightly move upward and this is the customers complaint that shirts and such get snagged on this. They have to use a dryer sheet to manipulate and keep from snagging. I showed in great detail the situation to customer wife. I tried to manipulate and even shave some of the plastic down to try to get lint screen to seat better. Explained all to customer, she will try things out. Told her to call back LG customer service and complain about this."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT2021QW0 Installed dryer and recharge unit and installed new door gaskets and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR1821TF0 Called AHS- Audra unit is non repairable liner is leaking air in the freezer it is warped put unit into options for replacement
Kevin S.
REFRIGERATOR FRIGIDAIRE FGSS2635TP5 "Called techline talked to Eric... explained everything into detail... Had customer husband listen in on conversation speaker phone. The technician told me that there is nothing else i can do to remedy this, but according to him if the environment is warm or humid then there is nothing wrong with this unit. I asked him well if customer had older side by side frigidaire and it didnt do it in fact its sitting in the garage now. Customer understands there is nothing more i can do from a technical standpoint and will have to talk it over with management."
Brad A.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA "Found freezer drain hole clogged, allowing water to puddle on freezer floor, cleaned out drain unit checks ok."
Kevin S.
REFRIGERATOR GE GYE18JEMGFDS "Unit not dispensing water... water pressure is good, when having customer hit the dispenser no voltage was coming to the valve. Removed interface to check connections good. Removed top cover assembly, either loose wire or problem with door switch. Did get unit to work for a while and purged out water line. Manually pushed the switch then unit no longer wanted to dispense again.; ordrng 1 WR55X29419 (top interface dorian)"
Brad A.
RANGE GE JBP35W0H2WW "Found left front burner receptacle not connecting to burner properly, needs new receptacle kit."
Brad A.
REFRIGERATOR BOSCH B20CS80SNS/02 "Installed new icemaker, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Error codes 22 & 25 ff fan assy and defrost sensors ; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA47-00243K (BIMETAL) and 1 DA97-13757A (FF FAN ASSY)
Kevin M.
REFRIGERATOR WHIRLPOOL ED5FVGXVS01 TSTAT is intermittently kicking in; ordrng 1 WP2198202 (thermostat)
Brad A.
RANGE FRIGIDAIRE FFEF3024RSA "Found cooktop cracked across two burners on left side of top. Needs new cooktop, found light socket not allowing voltage through to bulb. Ordered light socket and cooktop. Unit is located in the kitchen, manufactured 10/2016; rqstng P&A on 1 316116400 (RECEPTACLE ) and 1 UNKNOWN (COOKTOP BLACK)"
Brad A.
DISHWASHER FRIGIDAIRE LFBD2412SF0A Found gasket burned and dispenser knob melted. Ordered dispenser and gasket.; ordrng 1 5304500204 (GASKET) and 1 5304506521 (DISPENSER)
Brad A.
FREEZER WHIRLPOOL WRX988SIBM03 "Installed user interface, control board, separator, and defrost heater. Deli drawer will not work properly. Call whirlpool Techline, talked to Michael, was told that the wire harness connected to deli user interface needs to be replaced. Ordered harness.Authorization # PRQ1725152Total amount 872.19100 extra labor (CC); rqstng P&A on 1 W11170612 (HARNESS)"
Brad A.
DISHWASHER FRIGIDAIRE LGBD2431LF0A "Found motor making loud noise, not turning properly, drain pump not turning with proper voltage applied. Tub gasket and seal not sealing tub properly. Ordered motor, pump, seals. Located in the kitchen, manufactured 4/2011; rqstng P&A on 1 154246901 (RING) and 1 154247001 (RING) and 1 154595901 (BRACKET) and 1 154827601 (TUB SEAL) and 1 154844301 (MOTOR) and 1 809006501 (GASKET) and 1 A00126401 (PUMP)"
Brad A.
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Deductible 100 Collected.Found auger motor not turning with proper voltage applied. Ordered new motor.Located in the kitchen, manufactured 11/12; rqstng P&A on 1 242221501 (AUGER MOTOR)"
Brad A.
REFRIGERATOR FRIGIDAIRE FFHS2312NS2 "Found leak in tubing, found damper not closing properly, ordered damper and tubing.; ordrng 1 218976429 (TUBE) and 1 241600906 (DAMPER)"
Brad A.
REFRIGERATOR FRIGIDAIRE FGHB2866PFNA "Found water valve not opening when proper voltage is applied, found fill tube frozen. Ordered fill tube and valve. Located in the kitchen, manufactured 12/2016; rqstng P&A on 1 242253002 (WATER VALVE) and 1 5303918860 (FILL TUBE)"
Tim R.
DISHWASHER BOSCH SGX68U55UC/F2 Checked unit over found that the unit has an issues with incoming power. No power to dishwasher. Needs electrician to checks unit over.
Tim R.
DRYER SPEED QUEEN ADE4BRGS171TW01 Checked unit over found that the unit had shorted wire on the heating element. Repaired wire. Checks ok.
Tim R.
WASHER LG WM3050CW Checked unit over found unit was leaking from around drain screen. Tightened down screen. Cleaned around bellow. Checks ok.
Tim R.
DISHWASHER SAMSUNG DW80H9950US/AA "Checked unit over found that the unit needs a new water wall assembly, plus a new control and main harness assembly with control due to 7e error code. Water wall assembly NLA. New to try and find part that is NLA....; rqstng P&A on 1 DD97-00201A (CONTROL) and 1 DD97-00204A(NLA) (SPRAY ARM) and 1 DD97-00477A (MAIN CONTROL AND HARNESS), states that autho needed"
Tim R.
OVEN WHIRLPOOL WFE540H0AW0 Checked 7nit over found shorted oven control. No power to bake or broil element. No repair per customer.
Tim R.
DISHWASHER BOSCH SGX68U55UC/F2 Replaced power box due to not sending power to control. Checks ok; rqstng P&A on 1 ******(TS) (POWER BOX/CORD)
Tim R.
WASHER WHIRLPOOL WTW57ESVW0 "Checked unit over found that the unit has shorted wiring harness looks like the precious services had cut and spliced wires to try and fix issue with no agitation. Unit would need new wire harness, motor, timer and pressure switch. Not worth repairing. Talked with AHS and due to the fact that the unit has had multiple issues and previous servicer changing wiring they are putting unit into replacement options. Got disconnected before she gave me authorization number."
Tim R.
WASHER LG WT7200CW Checked unit over found that the hoes attached to the drain pump from the tub was leaking. Adjusted clamp. Checks ok
Tim R.
RANGE KITCHENAID KSEG700ESS0 Replaced control. Also replaced blower fan a second time. Tested unit. Preheated to 350 with no issues.
Steve M.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Icemaker is frosted over again. Already performed service bulletin. Advised customer to call Samsung for further assistance.
Tim R.
DISHWASHER GE GSD3200J00BB Checked unit over found that the unit wouldn’t fill with water. Found bad connection on fill valve. Checks ok
Tim R.
WASHER LG NO MODEL—- Spliced thermistor in for customer due to her missing the plug. Customer putting unit back together.
Steve M.
DISHWASHER FRIGIDAIRE FGID2477RF6A I60 error. Heater error. No power from control to heater. Heater tests below spec.; rqstng P&A on 1 5304514365 (PUMP ASSEMBLY (MARCONE)) and 1 97391199000607 (CONTROL (MARCONE))
Steve M.
REFRIGERATOR SAMSUNG RFG297HDRS/XAA Water and ice not dispensing. Found faulty micro switch in dispenser. Replaced switch. Unit operating ok.; ordrng 1 WB24X829 (switch. (TS))
Steve M.
FREEZER FRIGIDAIRE LGHB2867PFHA Found crushed ice in buckets from possible overfill of icemaker. Cannot change icemaker fill rate.
Steve M.
DISHWASHER WHIRLPOOL WDF760SADW1 Installed new pump and dishwasher is running properly
Steve M.
DISHWASHER KITCHENAID KDFE104DSS Installed new wash pump and fill valve
Steve M.
DISHWASHER KITCHENAID KDTE104ESS2 Heater retain came loose and heater was resting on base of unit causing foul smell.
Steve M.
WASHER HOTPOINT HTW240ASK4WS Unit going off balance. found shock loose from tub. Calibrated unit. Re-leveled unit
Shawn H.
REFRIGERATOR WHIRLPOOL ED5GNDXWD00 "Unit is ten years old in kitchen. Upon arrival found unit unplugged. Plugged unit in and ran to test. Compressor comes on momentarily but will not stay running. Run capacitor is good, start device is good, compressor within resistance spec. Compressor is going into thermal overload and won’t run. Unit needs compressor. Collected deductible by cc.; rqstng P&A on 1 W10233961 (compressor)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA "This is a Lowes extended warranty job. Have photos of receipts. Upon arrival found that dispenser light is inop. Bulb is bad but customer states that when you turn the light on with a new bulb the house breaker trips. Also stated that ice maker is slow to fill bucket. Power to light and harness is good. Switch board is shorted causing breaker to trip. Ice maker is slow to produce ice and fill bucket because it isn’t getting the proper air flow to make ice faster. Guide for air was removed by a previous service. Installed guide that customer had kept. Ice maker cycles fine. Water level was low. Installed new water filter for customer and level was better. Unit needs bulb, bulb socket, and switch board. ; ordrng 1 240548901 (socket) and 1 241679101 (switch) and 1 241689401 (bulb-lamp)"
Shawn H.
REFRIGERATOR MAYTAG MSD2756AEW Upon arrival found unit plugged in and running. Customer states weak cooling in freezer and none in fridge. Evaporator cover is frosted over. Thawed cover and removed to inspect. Found that unit has had evaporator replaced at some point in the past and when it was replaced the liner was damaged. Liner has large cracks and melted areas. This is allowing warm air and moisture in. These are not repairable. Advised customer that unit is not worth fixing. Please mail out invoice.
Shawn H.
RANGE KENMORE 790.9422441 Installed all provided parts and ran to test. Unit preheats fine and all operations work as they should. ; used 1 RC3-50-4 (3 PRONG CORD) from stock
Shaun S.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Upon arrival found that water coming from dispenser is extremely slow and found that unit is giving hollow ice cubes, checked water source found that it is not on a piercing valve, tech believes unit has a bad water filter"
Shawn H.
REFRIGERATOR WHIRLPOOL ED25LFXHB00 Installed all provided parts and ran in defrost to test. Unit will now defrost. All ok.
Shaun S.
REFRIGERATOR SAMSUNG RF31FMEDBBC/AA Found that unit has a bad fan motor and needs new temp sensor; ordrng 1 EVAPCOVERFRIDGE
Shawn H.
DRYER WHIRLPOOL n/a Checked unit and found blower wheel broken causing noise and vibration. Unit will need blower wheel. Unit does not have a legible model number. Tate is there but number is worn off. No other tag on unit. Unable to repair due to lack of model/serial number. Unit is in laundry room roughly 15 years old. Called AHS to inform. Authorized for trip 107RJCP.
Shaun S.
WASHER SPEED QUEEN AWNE9RSN115TW01 Customer still having issue with door lock on u it and will need it replacedPre-order door lock; ordrng 1 LIDLOCK
Shawn H.
REFRIGERATOR KENMORE 106.5056499 Installed new ice maker and cycled to test. All ok.
Shaun S.
MICROWAVE KITCHEN AID KEMC308KSS0 Tech needs oven cart to finish job and extra time make it a job count of two or even three ; saved tckt
Shaun S.
WASHER WHIRLPOOL 110.267525 Found that clutch is blown on unit causin unit not to spin again; ordrng 1 CLUTCHASSM
Shaun S.
DRYER MAYTAG LDE9334ACE "Upon arrival e paired drum felt that was sticking out between bulk head and front cover, ran and tested homeowner checked repair unit checks ok"
Shaun S.
DRYER SAMSUNG DV45H7000EW/A2 "Found element bad on unit, removed and replaced element, ran and checked out, unit checks ok; used 1 DC97-14486A (ELEMENT) from stock"
Kevin S.
WASHER ELECTROLUX EWFLS70JSS1 "Replaced parts, put unit into a rinse and spin.... checked for leaks none. Unit filled, agitated and drain without issue. Sounds are normal. Unit checks ok."
Kevin S.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Took unit apart and just adjusted as needed. Put unit together, unit is now running more quiet, had customer come in and observe. Had her then add a load of laundry and ran unit for about 10 more mins. Unit checks ok, customer is ok."
Kevin S.
APPLIANCE SAMSUNG NE59J7630SG/AA "Customer claims since they had the unit, the past two weeks 3 different times when using the front left burner they claim they can feel heat on the front right burner but have never notice the element ever come on or glow. I tested by turning on the front left first single then dual element and right front burner did get-a bit warmer but not hot to the touch, but warmer than the rear elements. Proceeded to turn-on the right front burner each element worked ok... let unit cool back down and proceeded to check left front side again. Told customer to track what type of pot or pan she is using and heat setting etc. and or only cook on the right then check to,see if heat transfer to the left. I dont believe there is any issue with the unit, but merely heat transfer across the glass.... this time i checked using my infrared gun the left heated up to almost 7-800 degrees then cycled off.... the temp at center right front read around 115F-120 the rear burners
Kevin M.
REFRIGERATOR SAMSUNG RFG299ABRS/XAA IMk not advancing ; ordrng 1 DA97-05422A (IMK)
Kevin M.
REFRIGERATOR FRIGIDAIRE PHSC39EHSS1 "Door gasket is tore and risers are wore ; ordrng 1 240328203 (bearing-hinge,closer) and 1 240457702 (plate) and 1 241510201 (gasket-refr door)"
Kevin S.
DRYER SPEED QUEEN ADEE8RGS173TW01 "Customer claims dryer is putting spots onto clothing, purchase in august of 2017 customer claims unit has been doing this intermittently from day one but customer also said user manual directs customer to put in soap then clothes then start unit. The marks are merely spots that rinse out, they are not black or brown or dirty just looks like soap,or fabric softener spots though customer does not use fabric softener. Took pics of spots and type of soap used. Told customer to put in clothes first, let some water fill then to pause and add the soap, and go from there or try another brand of soap. Unit checks ok."
Kevin M.
REFRIGERATOR GE A4425GDTAWW Ice maker isn’t advancing could check ice maker before wasn’t cooling; ordrng 1 WR30X30972 (IMK)
Kevin S.
DRYER SAMSUNG DV40J3000EW/A2 Found heating element open. Replaced with new element. Unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed IMk kit and bucket repaired per ice maker bulletin and took pictures as I went
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Not going thru full def needs def sensor callsamsung for part number -Salea installed new defrost sencor; used 1 DA32-10104N (SENSOR) from stock
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHD2251TF4 Installed new rail
Kevin M.
REFRIGERATOR GE GYE18JSLGFSS Installed new door and checks ok customer was very helpful
Kevin M.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Cord is vibrating behind the unit
Brad A.
REFRIGERATOR SAMSUNG RF267AARS/XAA "Found ice bucket not dispensing ice properly, found water valve not closing all the way allowing water to leak from dispenser. Ordered valve and ice bucket. Located in the kitchen, manufactured 12/2007; rqstng P&A on 1 UNKNOWN (ICE BUCKET) and 1 UNKNOWN (WATER VALVE)"
Brad A.
WASHER MAYTAG MVWX500BW0 "Found unit starting cycle over when it’s completed. Needs new control board. Called AHS, talked to Dawn, got authorization for control board.Authorization number-205dfwmAmount 205.55; rqstng P&A on 1 W11100673 (CONTROL)"
Brad A.
WASHER WHIRLPOOL LA5430XTW0 "Found timer not advancing properly, found knob broken off. Needs timer, dial, and knob. Located in the laundry room, manufactured 1995; rqstng P&A on 1 285952 (TIMER) and 1 64140 (DIAL TIMER) and 1 W10801656 (KNOB)"
Brad A.
DRYER GE GFDN160EJ0WW "Unit will not heat properly, element checks ok. Needs control board and thermostat. Customer considering repair."
Brad A.
REFRIGERATOR FRIGIDAIRE FRT21HS6JB0 "Installed new fan, door gasket, and door hinge parts. Unit checks ok."
Brad A.
WASHER SAMSUNG WA456DRHDSU/AA "Found drain pump hose not clamped to unit properly, reseated hose and clamp back on unit properly. Checked unit for leak. Unit my checks ok."
Brad A.
DISHWASHER BOSCH SHE3ARF6UC/22 Found glass in drain pump. Drain pump not able to drain properly. Cleaned out objects from pump. Unit checks ok.
Brad A.
DISHWASHER MAYTAG MDB8959SFZ4 "Installed new control board, console, and drain pump. Unit checks ok."
Brad A.
REFRIGERATOR HAIER RRTG21PABB "Found evaporator fan mounting screws broken off, drilled out old screws, installed new screws. Unit checks ok."
Tim R.
RANGE FRIGIDAIRE FPEF3081KFB Checked unit over found shorted control and touchpad. Unit is 15-18 years old in poor condition. Customer has already taken the unit apart and worked on it. In kitchen. I’ll need additional labor on repair. Called AHS and reported that customer had taken uni part and worked on it and we weren’t going to continue servicing unit. Per Chris
Tim R.
REFRIGERATOR WHIRLPOOL MSD2454GRW Checked unit over found unit not dispensing ice and front controls not working needs ice bin and auger assembly and front control. Unit 15-20 years old in kitchen and white. Parts are no longer available.; rqstng P&A on 1 61004675(NLA) (FOUNTAIN ASSEMBLY ) and 1 61004802(NLA) (ICE BIN) and 1 61004804(NLA) (CRUSHER HOUSING ) and 1 61005281(NLA) (AUGER MOTOR) and 1 61005614 (enclosure-)
Tim R.
DISHWASHER GE GSD4060K55SS Installed new dishwasher. Tested unit no leaks checked OK
Tim R.
REFRIGERATOR GE GTH18EBTZRWW Cleared out frost and ice build up in the freezer and around freezer fan. Adjusted door seal and silicone around ceiling. Unit checks OK
Tim R.
DISHWASHER KITCHENAID KDTM354DSS5 Reinstalled kick panel. Checks ok
Tim R.
WASHER SAMSUNG WV60M9900AV/A5 Checked unit over found that the unit would intermittently blow the breaker. No specific load or reason why. Ran unit through multiple test and found that when unit would be put into spin the display would flash and lid lock would click a couple times checked lid lock j found that connection on lock partially touching frame and potentially could be blowing the breaker. Fixed wires. Checks ok.
Tim R.
WASHER WHIRLPOOL WM2277HW "Checked unit over found that the hot and cold water valve were both leaking. Replaced water valves. Unit had an UE error code stored and customer said last load didn’t spin out. Tested unit on spin and spun out fine. Told customer to observe load sizes when washing. Tim with authorized-; used 1 5220FR2006H (WATER VALVE), and 1 5220FR2075L (WATER VALVE) from stock"
Tim R.
RANGE LG LSE3092ST/00 Checked unit over found that the temperature was off about 25 degrees. Recalibrated and reprogrammed control for correct temperatures. Checks ok
Steve M.
DRYER KENMORE 11067432600 "noise while tumbling. Rollers have flats spots and front bearing is worn out. All needs replaced10 yrs old in laundry area ; ordrd 1 349241T (support,roller) and 1 W11035878 (brng&seal) and 1 WPW10359269 (shaft) and 1 WPW10359270 (shaft)"
Steve G.
REFRIGERATOR SUMMIT n/a Install new regulator during test process unit kept firming up the beer tried several different things customers calling manufacture
Steve G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Removed ice dispenser motor and the shaft was seized onto the motor. Called warranty company spoke to Christy and got autho for shaft. Installed new shaft, and dispenser motor. Cycled. ; ordrng 1 W10347114TS (shaft)"
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Installed parts listed. Unit operating ok.
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Motor error. Found loose wire on capacitor. Tightened connections. Found no other issues. Advised customer of amount of soap and unit may need to be leveled. Future call due to off balance customer will have service charges.1.5 yrs old in basement
Steve M.
WASHER LG WT4870CW Unit needed balanced and bleach cup cleaned out
Shawn H.
DRYER GE DSXH47EG1WW Installed drum glides and cleared unit of lint. Ran to test. Rear bearing is noisy. Could not hear on previous visit due to noise of front bearings. Unit needs rear kit. ; ordrng 1 WE25X10001 (rear bearing kit)
Steve M.
MICROWAVE FRIGIDAIRE FGMV175QSA Unit runs sometimes just by closing the door. Installed parts listed. Unit operating ok
Shawn H.
LAUNDRY CENTER KENMORE 417.978127 "Customer states that washer makes a squeak in agitation and dryer occasionally squeaks as well. Squeak is coming from bearings in transmission only in agitate though. In drain the pump is noisy as well. Noise from dryer is the idler pulley. Lubricated pulley and it’s quiet now. Unit needs transmission, trunnion, seal, bearings, and drain pump. Unit is 11 years old in laundry room. Collected deductible by check. Please mail out invoice. ; rqstng P&A on 1 131545101 (trunnion) and 1 134735700 (h transmission) and 1 137221600 (pump) and 1 3204405 (bearing ) and 1 5303279394 (seal,tub)"
Steve M.
WASHER SAMSUNG WA45M7050AW/A4 Install parts listed washer is running OK
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHB2740TS3 Checked unit and found lower ice maker stuck mid cycle. Ice maker will not cycle on its own. Has voltage but will not cycle. Motor is locked up. Needs ice maker.; ordrng 1 241798233 (ice maker )
Shawn H.
RANGE GE JGBS23GEV6WH "Checked unit and found igniter getting voltage but not glowing. Replaced with universal fit igniter and ran to test. New igniter glows but isn’t drawing enough amps to open valve. Unit needs igniter. ; ordrng 1 WB13K21 (ignitor,oven)"
Steve G.
DISHWASHER KITCHENAID KDFE104DSS0 Install new sump assembly cycled unit test OK technician put unit into self diagnostics because the customer said the heater was not heating it self diagnostic tech got heater to kick on unit checked OK.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS2315TE0 Upon arrival found stripper of ice maker popped out of place. Reassembled ice maker and reinstalled. Cycled to test. Ice maker works fine now. Ice cube became stuck and pulled stripper loose. All ok.
Shaun S.
FREEZER SAMSUNG RF260BEAESR/AA "Upon arrival removed and replaced evap cover on freezer side, once in unit found that frost pattern on evap as not good, will need a another look at possible sealed system issue. Notified Chris that we need Kevin to take a look at it and needs to be scheduled for next Friday 9/6 and customer needs a call back to know what time ; ordrng 1 DYEFILTER"
Shawn H.
WASHER MAYTAG MHW3505FW0 Installed all provided parts and ran to test. All ok. No more codes.
Shaun S.
DRYER MAYTAG DE610. 01 Upon arrival found that now element has gone bad checked for burnt wiring but found none element needs replaced ; ordrng 1 Y303404
Shawn H.
REFRIGERATOR FRIGIDAIRE FGHB2868TD2 Checked unit and found fill tube for upper ice maker frozen. Unit is in need of service bulletin RF1902. Replaced fill tube and ran to test. All ok. ; used 1 5303918860 (FILL TUBE) from stock
Shaun S.
WASHER SAMSUNG WA52M7750AW/A4 Pre wash tub is broken Ticket number 4151032889; ordrng 1 PREWASHTUB
Shaun S.
DISHWASHER WHIRLPOOL WDT910SAYE1 "Removed and replace sump assm on unit, ran and checked out, unit checks ok no leaks and running just fine"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1814QB0 no repairable
Shaun S.
REFRIG/SIDE-BY-S FRIGIDAIRE FGHS2655F5A "Upon arrival found that drain on freezer side froze over, tech steamed drain and removed all ice build up, unit checks ok"
Kevin S.
REFRIGERATOR MAYTAG MF12665XEB7 "Upon arrival took temperature checks unit appears to be cooling ok in both frig and freezer section. Freezer bottom has ice buildup probably from frozen drain area. Checked icemaker, jumper test points T and H could not get unit to manually cycle. Will need new icemaker. Gave estimate on removing ice and clearing drain area in freezer.; ordrng 1 W10882923 (icemaker)"
Shaun S.
WASHER LG WM2016CW "Found that unit was not level, as unit was running it would shake, tech adjusted legs on pedestal ran and checked out unit checks ok"
Kevin S.
DRYER ESTATE n/a "Found belt broken, was able to replace with whirlpool equivalent. Unit checks ok. Cell coverage does not work in wayne lakes.; used 1 661570V (BELT) from stock"
Kevin S.
WASHER SPEED QUEEN AWS45NW "Found drain pump leaking around shaft. Replaced with truck stock. Ran unit checks ok, no leaks. Put zip tie on drain hose also.; used 1 201566P (PUMP ASSY) from stock"
Kevin M.
REFRIGERATOR ELECTROLUX EI23BC35KS7 Main cont brd not communicating properly; ordrng 1 242115284 (board-main power)
Kevin S.
REFRIGERATOR FRIGIDAIRE FFTR1821QS1 "Removed freezer evap cover made sure drain pan was in proper alignment and taped into place as needed. Checked make sure drain was clear. Removed control assembly in frig section replaced parts and made sure everything was in alignment. Wiped everything dry, note again this customer not running air in home, higher humidity in household. Unit checks ok, ran cc on file."
Kevin S.
WASHER SAMSUNG WA400PJHDWR/AA "Replaced washer lid, had customer check ok"
Kevin M.
REFRIGERATOR SAMSUNG RS2555SL/XAA Installed new brd overload & relay compressor came on and started running and checks ok
Brad A.
DISHWASHER BOSCH SHP878WD5N/11 "Unit was delivered with scratches on door panel, ordered new panel.; ordrng 1 UNKNOWN (DOOR PANEL, STAINLESS)"
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Installedff fan and leak kit plus did repair per IMk bulletin and took pictures
Kevin M.
REFRIGERATOR SAMSUNG RF26J7500SR/AA Installed parts per IMk bulletin and checks ok
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDBWW/AA David with Warrantech-wiring in cabinet - putting into replacement per David at warrantech- ref #6741228-03
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2322MSC Installed new damper assy and checks ok
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESR/AA "Installed new main control board, icemaker, evaporator cover, sensor, and heater, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FFHS2311PF2 "Found compressor and capacitor burned up, unit needs new compressor and drier filter. Customer does not want to repair."
Brad A.
REFRIGERATOR GE PGSS5NFXASS "Installed new main board and inverter, unit is working properly."
Brad A.
DRYER SAMSUNG DV48H7400EW "Found heating element open, installed new element, unit is heating properly.; used 1 DC97-14486A (ELEMENT) from stock"
Tim R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced glass checks ok
Tim R.
DRYER SAMSUNG DV42H5000EW/A3 Replaced shorted heater. Checks ok; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Checked unit over found that the unit had the drain frozen and multiple cracks in the refrigerator linear. Cleared out drain and sealed up cracks with sealant. Checks ok.
Tim R.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Replaced shorted interface. Checks ok
Tim R.
REFRIGERATOR GE GFSL6KEXCL7S Replaced icemaker checks ok
Tim R.
WASHER FRIGIDAIRE FFLE4033QW0 Customer said unit would not spin or drain out the water. Called Virginia tech line and ran unit through diagnostics and checked for error code. There were no error codes in unit spun out and drained with no issues. Reset control and instructed customer on usage and loading. Unit functioning properly no issues
Tim R.
DISHWASHER MAYTAG MDB8959SBS3 Replaced parts listed and tested unit. Working properly.
Tim R.
DISHWASHER WHIRLPOOL DU920PFGQ2 Checked unit over found shorted touchpad. Parts are NLA. No repair
Tim R.
WASHER AMANA NTW4516FW2 Checked unit over found unit was stuck in the drain cycle. Reprogrammed and reset. Checks ok
Steve M.
WASHER WHIRLPOOL WFW92HEFW0 Unit f9 e1. Drain error replaced pressure switch. Unit running ok. 2 yrs old in laundry area ; used 1 W10448876 (SWITCH) from stock
Steve M.
DISHWASHER BOSCH SHEM3AY55N/01 Customer complains that finish tablet is not fully dissolving when it is placed in soap dispenser box. She stated that the dishwasher is running and completing the cycle just not fully dissolving. Advised her to try a different soap tablet of a softer consistency and to directly place tablet in base of dishwasher. if a service call is ran and no problem is found customer will be responsible for service charges.
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Upper icemaker freezing over and lower icemaker wonÕt stop production. Needs new icemakers and auger. Sealed iceroom and adjusted water line.2 yrs old. Autho L1-30895236342 Krystal; used 1 DA97-07603B (IMK), 1 DA97-12540G (AUGER), and 1 DA97-15217B (ICE MAKER) from stock"
Steve M.
RANGE HOOD BROAN - NUTONE n/a Lights not working. Found loose plug on led module. Unit lighting properly.
Steve M.
WASHER MAYTAG MVWC565FW1 Unit not shifting. Found broken wire in harness to shifter. Repaired wiring. Test ran washer unit is operating ok. Spoke to Chris at RAC. Nick in meeting will not be in today.
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Remove dishwasher and install a new wash pump assembly dishwasher is now running and cycling OK