Ran a few test cycles on the unit and all mechanical functions were working well. We did see a lot of suds left over and determined after investigation that there was no high loop and also rinse aid had not been used in quite sometime. Recommended the customer use detergent without dawn dish soap and to use rinse aid regularly. Cleared suds. Ran a cycle with veg oil as we left to help clear any other suds.

Installed parts listed, all checked good

Installed new door and checked OK

Installed new fan motor and reset unit

Adjusted freezer door and cleared out ice and checks ok

Installed parts listed, all checked good

Found a failed element. Installed part. All checks ok. ; used 1 8544771 (ELEMENT) from stock

Inspected the unit and found the oven lights not responding on the MW. Reset the unit and board. Lights functioning now.

Inspected the unit and found that all suspension needed rebuilt. Removed and rebuilt all 4 suspension dampers. Ran a test cycle. All checks ok

Installed part. All checks OK

Installed parts. All checks OK

Inspected the unit and found a squirrel lodged in the blower wheel. Removed squirrel. Ran a test cycle. All checks OK

Installed part. All checks ok

Inspected the unit and found that the lid lock was in need of adjusting. Tightened hose adjusted door lock. Ran a test cycle. All checks OK

Installed part. All checks ok

Inspected the unit and found that the inner spin basket welds completely broke off the bracket. Customer will need an inner spin basket out of tub and suspension. Parts have been discontinued and are no longer available.

Inspected the unit and found the hot water valve not working and dispensing water. Replaced the water valve and ran a cycle. The hot and cold water are both working. All checks good.; used 1 W11165546 (WATER VALVE) from stock

Installed parts listed, all checked good

Inspected the unit and found the unit not making good connection on the display board. Made adjustments to the display board to help with any connection issues. All checked good.

Installed the new door switch and ran a test cycle. All checks good

"Inspected the unit and found the door, bent and not opening properly and getting caught on the inter latch. You have to lift the door to get the door to open properly. This is not normal wear and tear. Something caused the door to open past its stopping point and will not close properly due to bent door hinges. Auth #402CTAI"

Inspected the unit and found the unit not starting. Checked the unit for good voltage and we had 240v. Removed the back cover and found a bad connection on the bullet fuse. Made adjustments and all checks good.

Inspected the unit and found a failing control. Customer declined repair

Inspected the unit and found a failed tub assembly. Ordering parts. ; ordrng 1 204690note (Belt) and 1 39837 (Balance ring) and 1 719P3 (Spin basket) and 1 39122 (Gasket) and 1 766P3A (Hub kit) and 1 203851 (Drive bell) and 1 203852 (Agitator) and 1 203968 (Tub cover) and 2 200996P (Sealant)s and 1 204383 (Outer tub kit) and 1 39253 (Bearing assembly)

Ordering parts; ordrng 1 W11024089 (Fan)

"Installed board and recalibrated the unit. During the recalibration you could hear a grinding noise and the unit shut off. Reset the unit and could not get it to power back up. Removed top panel and found the board receiving 120v but sending no voltage out. Pulled the unit forward and inspected the underside. After removing the motor guard found grease on and around the gearcase. Faulty gearcase. Called techline while checking for possible wiring short to motor, drain, and acuator. Found no short or damage. Techline answered and I advised of the issues. They checked the control and display board and advised the display board has shorted out. Tried a few resets on the wiring and board with no response. Techline advised they do not know what has caused the board to short out again but recommended replacing the display, main wiring harness and DC voltage components as something is causing it to short out. Unit is only 3 years old but will need a complete rebuild of the unit, additional labor, time and tech. Not a recommended repair. ; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 W10752187 (Screw) and 1 W11395618 (Capacitor) and 1 W11481722 (Acuator) and 1 W11399437 (Drain) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W11405458 (Harness) and 1 W11178145 (Harness) and 1 W11238377 (Pump meter) and 1 W10752283 (Washplate) and 1 W11178224 (Basket) and 1 W11219115 (Tub) and 1 W11478523pw (Facia)"

"Inspect the unit and found the unit taking a long time to preheat. Replaced the bad igniter and ran a test cycle, all checks good; used 1 5303935066 (IGNITOR) from stock"

"Inspect the unit and found the left door not closing all the way and the mullen flap not opening. Made adjustments to the door and the door is closing and opening properly. All checked good."

Inspected the unit and found the unit when closing the door is blowing the breaker. Made adjustments to wires and when starting a cycle it will run for about 10 seconds and then both breakers again and the unit is not heating properly. Ordering parts. ; ordrng 2 W10269458 (Micro switch)s and 1 W10686543 (Control board) and 1 W10733412 (Transformer) and 1 W10727360 (Micro switch) and 1 W10626122 (Magnetron) and 1 W10672720 (Control panel)

Inspected the unit and found a failed control system due to a shorted pump. Ordering parts.; ordrng 1 W11725661 (Control) and 1 W11335100 (Harness) and 1 W11259498 (Pump) and 1 W10808317 (Belt) and 1 W11414731 (Latch assembly)

Installed door. All checks OK

Found everything functioning as it should from factory upon arrival. All checks OK

Airtower and damper not sealing properly ordered parts to be installed ; ordrng 1 5304530963 (Evap fan cover) and 1 5304532941 (Damper) and 1 5304530941 (Seal)

Installed new relay and compressor and filter drier and unit checks ok

Installed new water valve and freezer door gasket

Inspected unit and discovered some debris on the wheel spindles that was causing some noise coming from the felt pads. Disassembled and cleaned up the pads and added grease to the spindles. Also cleaned out the blower housing that had some excessive buildup. Put unit back together and ran test cycle. All checks good.

Installed the new parts and ran a test cycle. All checks good.

"Installed the new control board and ran a test cycle, all checks good"

Inspected the unit and found a failed belt. Replaced with truck stock. Ran a test cycle. All checks ok; used 1 W11239857 (BELT) from stock

"Inspected the unit and found that it was in need of a suspension system. And that the feet were all rusted off. Warranty company has put it in for replacement."

Inspected the unit and found a failed bake element and a failed infinite switch. Customer declined repair.

Installed the new freezer door and inspected the door gasket to make sure it was sealing properly. All checks good.

"Inspect the unit and found the customer stating that there was an L2 error code. After running a diagnostic cycle, found several issues happening with the unit where the motor would not spin up to full speed and would stop during full speed. Also did not hear the drain pump kick in at all. Informed the customer of the cost of a control board and that it could have wiring issues due to an L2 error code. And customer does not want to put that amount of money into the unit."

"Inspected the unit and found the customers complaint was that there was water leaking. Put the unit into diagnostics and ran several cycles and a drain cycle and found no leaks. Tilted unit back and looked for hoses that had come loose or were not attached properly. All checks good."

"Inspected the unit and found the door boot was torn and causing water leaking from the front. The torn door boot is not something that is covered by warranty due to outside objects tearing the door boot."

Installed all the new parts and ran a test cycle. As soon as we turned the convection bake on it blew the new relay board. Talked with GE tech line and showed them several pictures of the relay board to make sure it was wired correctly and the unit was wired correctly. Waiting to hear back from GE on what they want to do. case #13996212

Inspected the unit and found the rails on the side of the bottom drawer on the right side was not attached to the drawer. Ordering bottom drawer; ordrng 1 5304528242 (Bottom drawer)

Inspected the unit and found the control locked up and not responding. Found a toothbrush down in the blower housing wheel. Removed debris and reset the control board and cleared lock. Ran a test cycle and all checks ok.

Installed parts listed, all checked good

Installed 4 suspension rods and calibrated unit, all checked good

Installed new wiring harness and ice maker and control panel and reset unit

"Inspected the unit and found a large amount of vibration coming from within it. Removed top, front door, all brackets, removed drum and belt. Found a large amount of lint to one side of the blower wheel housing. Removed all lint. Greased support wheels. Reassembled. Ran a test cycle. All checks OK"

"Inspected unit and noticed debris in filters, removed filters and cleaned thoroughly and reinstalled. Ran several test cycles and detected no leaks."

Inspected the unit and found a failed heating element. Replaced element with truck stock. Ran a test cycle. All checks OK ; used 1 D510329P (ELEMENT) from stock

Inspected the unit and found that the connector had fallen off of the solenoid. Made necessary adjustments to the solenoid and connector. Secured all connections. Ran a test cycle. All checks OK

Tested all burners on cooktop all burners light up fine with a nice flame height. Tested broiler cycle and it worked fine. Checked the glow igniter on oven and it lit the oven up and the oven got up to proper temperature and the igniter continued to run as it should. Customer concerned about an abnormal sound and smell. Customer claimed would not heat up. Technician could not find anything wrong at the time of service.

"Upon arrival knob on dryer was hard to turn, upon further inspection saw that the knob connection had a small crack. Also the timer needed to be replaced. Informed customer of the required repair and parts. Customer refused due to the cost of the repair."

"Inspected the unit and noticed the control board was shutting down the unit. Ran a test cycle and could hear abnormal noise inside the unit from support wheels, idler pulley and blower wheel. Ordering partsUnit is 6 yrs old; ordrng 1 DC92-01624M (Control) and 1 DC67-00180B (Blower wheel) and 1 6602-001655 (Belt) and 4 DC97-16782E (Support wheels)s and 1 DC96-00882F (Pulley)"

Installed the new burner switches and ran a test cycle. The dual element both outer and inner came on. All checks good.

Inspected the unit and found the glass top broken from impact. Customer stated they set something down on top of the glass top and the glass broke. Called AHS and inform them of the damage.Auth #107JCA

Installed 3 way valve and reset unit and checks ok

Inspected the unit and found a failed control. This part has been discontinued and is no longer available.

Ice room door not sealing properly ordered new door ; ordrng 1 W11268536 (Ice room door)

Tested unit and ran some test cycles. Unit is heating but seems to be overheating in certain cycles. We checked vent lines and tested air flow. Customer noted HE error code displayed which indicates overheating. Ordering parts; ordrng 1 D518225 (Control board) and 1 D511255P (Belt) and 1 D516792 (Idler) and 1 964P3 (Heater kit) and 1 D518230 (Vavel) and 1 D518862 (Output control)

"Inspected the unit and found the unit having a hard time keeping the unit cooled at the coldest temperatures. Did an amp draw and found the unit not producing enough amps while running, which indicates a sealed system leak. Auth#413LAQI"

Inspected the unit and found the fresh food section door gasket not sealing up properly and allowing cool air from the freezer into the unit. Found the temperatures in the fresh food section between 38 and 45? with the unit set at 45. Found the temperature in the freezer section between 10 and -3?. Temperatures show normal and within range at this time. Made adjustments to the fresh food section door gasket and is now sealing properly. All checks OK

Installed parts listed, all checked good

Installed parts listed, all checked good

Installed new control board and reset unit

Installed parts listed, all checked good

Installed parts listed, all checked good

Installed parts listed, all checked good

Installed parts listed, all checked good

Inspected the unit and found debris on the belt possibly causing abnormal sounds. Cleaned belt and surrounding area and ran two test cycles and found no abnormal issues. Provided information to the customer regarding load size. All checks OK

"Inspected unit and found garbage disposal plug still in place. Removed the plug and ran several cycles to verify unit working properly. Found excessive amount of suds in unit used 2 cap fulls of oil to help break down suds. Advised customer to use cleaning tablets. All checks ok."

Adjusted the door handle and freezer handle

Unit is going to need a water filter

Installed new left door and reset unit

Compressor is locked up called tech line spoke to Claudio sent pictures and video to techsupport@midea.dexwell.com they will get back with customer

Installed control board and fan and drier

Inspected the unit and found a failed knob. Replaced knob with truck stock. Ran a test cycle. All checks OK ; used 1 WE1M652 (TIMER KNOB) from stock

Installed parts. Ran a test cycle. All checks OK

Ran unit through multiple cycles. Cleaned out water valve. All checks OK

Inspected the unit and found a failed belt. Replaced belt with truck stock. Ran a test cycle. All checks OK.; used 1 D511255P (BELT) from stock

Inspected the unit and found a loose connection under the door hinge cap to the door. Secured connection. All checks OK

"Inspected the unit and ran a test cycle, found that the unit is filling up with water at the correct time. Also found that the cold and hot water valve is working correctly. Advised the customer that the different cycles will fill the unit to different levels and show them what setting to use the unit on. All check good."

"Inspected the unit and found the bake igniter not getting hot enough. Replaced the bake igniter and ran a test cycle, all checks good; used 1 5303935066 (IGNITOR) from stock"

Inspected the unit and found the customer complaining that during a spin cycle it was making a loud noise. Put the unit into diagnostics and checked for any error codes and found no error codes. Ran a spin cycle and found no noises coming from the tub or the motor. Advise the customer to make sure they are not overloading the unit and putting stress on the suspension rods. All checks good.

"Inspected the unit and found the unit making a very loud noise when spinning. Removed the front cover and the drum. Removed the support wheels and cleaned and lubricated the support wheels and idler pulley. Reassembled the unit and ran a test cycle. All checks good."

Installed the new drain pump and ran a test cycle. All checks good

Inspected the unit and found that it was going through a emergency drain due to flooding down in the pan. Removed unit from under counter. Removed hosing and electric. Removed float switch. Removed pressure sensor. Tilted unit on the side and removed all water from the pan. Cleaned up area and pan with towels. Cleaned out float switch. Cleaned pressure sensor. Reassembled. Reinstalled. Ran a test cycle. All checks OK

"Inspected the unit and found a failed sump system. Ordering parts. ; ordrng 1 W11091934 (Latch) and 1 W11345228 (Motor sump), used 1 W11348061 (Electronic control) from stock"

Ice maker not advancing properly ; ordrng 1 5304532555 (Imk)

Ordered parts to be installed; ordrng 1 5304522314 (Socket) and 1 5304522315 (Socket) and 1 241850622 (Fill tube) and 1 5304525994 (Wv)

Installed the new control board and display board. Ran a test cycle and found the unit operating correctly. All checks good.

Installed the new water valve and ran a test cycle on the cold water valve and the unit was dispensing water into the unit. All checks good.

"Spoke with the customer and found the unit is not getting to the correct temperatures and still making a noise. Ordering parts. ; ordrng 1 5304532557 (Motor) and 1 5308000010 (Fan blade) and 3 241806601 (Connectors)s and 1 241796405 (Tubing) and 1 5304525923 (Ice maker), states that autho needed"

Inspected the unit and found water in the base. Cleared water out and ran about a 20 minute test cycle and found no leaks anywhere. Provided information to the customer regarding detergent usage and possible issues with the door. All checks OK.

Installed parts and recalibrated the unit. All checks ok.

Installed parts listed, all checked good