Local Reviews
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Steve G.
RANGE JENN-AIR CVEX4100B Found that the knobs where on backwards. Old homeowner had forced them on. Tech was able to remove them and put them in the right position. Test.
Steve G.
RANGE KITCHENAID KFEG500EBS3 Found that the clip for the oven gasket was not attached and tore the gasket. ; ordrd 1 WOW10162385 (SEAL)
Steve G.
WASHER AMANA LW8303L2 Install new drain pump check OK
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 06 Customer states that the unit is not making ice. Thawed out and installed new ice maker kit and clips assy. Sealed up the entire ice room. Did remove the evap cover in the refrigerator section and move over temp sensor. Cycled. Test ok; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
Steve G.
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH Notice that bake element burned in half install new bake element cycled unit found that the main board was out as well install new main board and overlay cycled unit test OK
Steve G.
DISHWASHER BOSCH SHU9915UC/U12 Customer states that the unit is not draining. Found that the garbage disposal knock out was not taken out when dishwasher drain line was installed. Tech took out plug. Also cycled the unit several times and check unit out.
Steve G.
LAUNDRY CENTER GE GUD27ESSJ0WW Techline ;GaryAfter speaking with techline and he adv replace the motor I adv him that it has already been done. The states check neutral line or you have a broken wire harness. Reroute the neutral wire and ground. Ran the unit.
Steve G.
DISHWASHER LG LDF5545ST Customer states that the unit starts flashing and stops. He called LG and they drop ship out a console. Tech installed part that was drop ship to customer. Did turn on to ;power.
Shawn H.
OVEN KENMORE 790.490634 "Checked unit and found run away heat condition for upper oven only. Temp sensor is within spec. 1.084 ohms at room temp. Ran unit in preheat and found broil element on when it shouldn’t be. Unit does not use broil element in preheat. When unit reaches set temp broil element does not shut off. Broil relay for upper oven is shorted closed. Unit will need EOC. ; rqstng P&A on 1 316429800 (board), states that autho needed"
Shawn H.
DRYER SAMSUNG DV45H7000EW/A2 "Checked unit over; found motor going into thermal overload and shutting down after 8 seconds. Also found idler locked up and belt fraying. Unit needs motor/blower assembly, idler, and belt. ; rqstng P&A on 1 6602-001655 (BELT) and 1 DC93-00101U (MTR BLWR ASSY) and 1 DC96-00882C (IDLER)"
Steve G.
LAUNDRY CENTER GE GUD27ESSMWW Customer states that the unit bangs. Found that one of the support rods had come off the outer tub. Reseated rod. Load test
Shawn H.
WASHER FRIGIDAIRE n/a "Checked unit and found E23 error code. Drain pump failure code. Ran unit in drain and spin to test. Pump is getting voltage but will not run. Unit needs drain pump, called customer and left voicemail with quote. ; rqstng P&A on 1 137221600 (pump), states that autho needed"
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customers unit was not making any ice. Found to have a bad ice maker. Installed new ice maker upgrade and clips. Sealed up the ice room. Cycled. ; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
Shawn H.
REFRIGERATOR LG LMXS30776D/02 "Need to order board with updated software and condenser fan. ; rqstng P&A on 1 EAU63103301 (CONDENSER FAN) and 1 EBR78643414 (CNTRL(PW)), states that autho needed"
Steve G.
DRYER FRIGIDAIRE GLET1041AS2 Customer states that the unit is not drying. Did show the customer that the unit is heating.
Shawn H.
DISHWASHER WHIRLPOOL DU915PWPS0 "Unit is 14 years old. Checked unit and found sump with water in it. Cleared water and ran unit to test. Found motor not changing direction which won’t allow it to drain. Called and left quote on voicemail. ; rqstng P&A on 1 W10428167 (pump&motor), states that autho needed"
Steve G.
REFRIGERATOR LG LFX28979ST/00 Lower ice maker is not making ice and leaking onto the floor. Removed ice build up from base of the unit. Installed new ice maker assy. Cycled; pckd up 1 AEQ72909602 (ICE MAKER)
Shawn H.
WASHER SAMSUNG WV60M9900AV/A5 "Checked unit and found communication error codes between the upper and lower washer. Also have door error codes but both door locks work fine. Customer states that one of the PCB had been replaced by another service company sent by Samsung in warranty. Could not duplicate concern of breaker tripping. Checked connections at boards and found no loose connections or broken wires. Also found gasket for upper washer lid split. Unit needs main controls, inverter PCB and lid gasket. Inverter is on cabinet page number 21-3.; rqstng P&A on 1 11111111INVERTERPCB (11111INVERTERPCB) and 1 DC92-01989A (MAIN PCB) and 1 DC92-02004D (MAIN PCB(UPPER)) and 1 DC97-20036A (COVER)"
Steve G.
REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA 08 Found ice build up around the fan area. Thawed out and installed new sensor. Sealed up around the evap cover and also sealed up around the ice maker room. Cycled. ; pckd up 1 DSA32-10104N (SENSOR)
Shawn H.
DISHWASHER MAYTAG MDB6769PAW0 Checked unit and found power to control but no operation. F9 fuse is shorted open. Touchpad has several cracks and shorted buttons. Unit needs main control and touchpad. Unit is 7 years old and in kitchen. Collected deductible by card.; rqstng P&A on 1 W10475771 (panel-cntl) and 1 W10589069 (cntrl-elec)
Shawn H.
REFRIGERATOR LG LMX31985ST/01 Removed door to install new hinge and found the hinge sent was for the right door not the left. Unit needs left hinge. ; ordrng 1 AEH36821908 (HINGE CENTER)
Shawn H.
OVEN JENN-AIR W131B Unit is 25 years old in kitchen. Customer states that unit has been working okay for a little while now. Ran unit in preheat to 400 with no issues. Ran unit again on preheat to 450 with no issues. Ran unit on broil preheat hi with no issues. When cancelling the broil the unit threw a F1 error code. Touchpad shorted. Unit needs clock/ERC. Part is NLA as of 11/08. ; rqstng P&A on 1 7601P214-60 (CLOCK(NLA))
Shawn H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed all provided parts and ran to test. Freezer evap fan is running and no PO code. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE LFID2426TF2A "Checked unit nd found intermittent operation from buttons. Touchpad has no loose connections or signs of shorting, unit needs touchpad. ; ordrng 1 5304518467 (SWITCH ASSY.)"
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER LG WT7200CW Customer recorded unit in rinse cycle and rinse nozzle is spraying to the right out of the tub. Nozzle has came loose in top. Removed console and found locating pin for nozzle broken allowing nozzle to rotate. Unit needs rinse nozzle part A157 on top cover parts page. Repositioned nozzle and ran to test for leaks. Unit no longer leaks but still needs nozzle. ; rqstng P&A on 1 111111RINSENOZZLE (RINSE NOZZLE (A157 TOP COVER PAGE))
Shawn H.
MICROWAVE GE JVM7195SK3SS Installed all provided parts and ran to test. No more noise and unit heats fine.
Shawn H.
MICROWAVE FRIGIDAIRE LFMV1645TF "Upon arrival found unit inop. Checked fuse and fuse is good. Inspected control and found no loose connections. Reassembled and unit powered up. Ran to test and it heats fine. Ran again and unit powered down. Unit needs main control, noise filter, and fuse. ; ordrng 1 5304509451 (FUSE) and 1 5304509452 (NOISE FILTER) and 1 5304509575 (CNTRL PANEL)"
Shawn H.
DISHWASHER MAYTAG MDB8949SBM0 Installed all provided parts and ran to test. All ok. All functions work as they should.
Shawn H.
DISHWASHER GE PDF820SSJ0SS Upon arrival found no operation from unit at all. Removed kick plate and checked connections from board to u/I. Disconnected and reconnected u/I plug and unit powered up. Ran unit in normal cycle to test functions. All functions work as they should. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival machine was empty. Customer stated that it drains at times and other times it won’t. Unit has a 9’ run before it connects to the sink. Drain line did not have a loop in it under the sink. Zip tied drain hose up into loop and ran through several fill and drains to test. Unit drains fine every time. Advised customer that unit requires a 32” minimum drain loop for proper drainage. All ok.
Shawn H.
DRYER MAYTAG MDE5500AYW "Unit is 13 years old in the laundry room. Customer states that unit squeaks and long dry times. Checked unit and found idler noisy. Lubricated idler and rollers. Noise is gone. Found blower housing full of lint. Cleared unit of lint and ran to test. Temps are within spec. Air flow at the exterior is so so. Advised customer to have duct cleared. Otherwise unit is quiet, and heats fine now. Collected deductible by check."
Shaun S.
RANGE HOOD BROAN CLSC130SS Upon arrival found no issue with hood unit was functioning JSU tasting should checked ok
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Checked unit and found evap fan not running and defrost drain clogged. Has good voltage to it but won’t move. Replaced fan, cleared drain and ran to test. All ok."
Shaun S.
REFRIGERATOR FRIGIDAIRE FRT17G4BWD Upon arrival found that unit is in need new defrost timer and customer would like to go ahead and have a garage kit installed on unit for proper functioning during winter ; ordrng 1 241621501 (timer-defrost) and 1 5303918301 (garage kit)
Shawn H.
WASHER MAYTAG MVWB835DW2 "F9E1, F3E2, F8E6, F0E3, codes present. Long drain no drain, incorrect water temp, overload, and water hazard codes. Put unit into diagnostics and have voltage to pump but won’t move water and getting hot. Replaced drain pump and ran to test. All ok. ; used 1 W10876600 (DRAIN PUMP) from stock"
Shawn H.
DRYER MAYTAG MED5100DW1 Checked unit over and found noise coming from console rattling against frame. Added insulation tape to lower mounts of console and noise is gone. All ok.
Shaun S.
REFRIGERATOR WHIRLPOOL ED5LVAXWB02 "Upon arrival, found that ice bucket was frozen to door and jammed not allowing ice to dispense from machine, tech steamed ice bucket and got it free from door then melted all ice build up from bucket, cleaned and cleared all problem, reinstalled bucket, made sure auger blade turns to disp ice, unit checks ok"
Shawn H.
WASHER LG WT7500CW Installed all provided parts and ran to test. All ok. Valve is no longer sticking.
Shawn H.
DISHWASHER WHIRLPOOL WDF310PAAS5 Unit is 5 years old. Found sump full of water. Cleared water and ran unit to test. Unit won’t drain because pump has a dead spot in the armature. Replaced pump and ran to test. All ok. Unit will drain fine now. Collected deductible by card. ; used 1 W10348269 (DRAIN PUMP) from stock
Shaun S.
WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found that unit will not balance load out properly ; ordrng 1 MEMSENSOR and 1 SUPPORTRODS
Shaun S.
COOKTOP LG LRE30453SB/01 "Upon arrival found that all burners working properly except for right front large burner ; rqstng P&A on 1 RIGHTFRONTBURNER, states that autho needed"
Shawn H.
REFRIGERATOR GE PWE23KSKBSS Upon arrival found unit running normal with no noise. Customer ales that noise was present Thursday and sounded like a jet engine. Customer unplugged unit and let sit for 2 minutes and plugged back in. Noise went away then and has not occurred since. Could not duplicate concern of noise. Possible compressor but unsure.
Shawn H.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC Checked unit and found defrost drain clogged and bi metal shorted open. Cleared drain and replaced heater w/bi-metal. Ran to test all ok.
Shaun S.
WASHER KENMORE 110.2204529 "Upon arrival found that unit has a defective accuator on unit, gave customer est for repaired which was ok but doesn’t want repair done till thurs when she has funds available ; used 1 W10006355 (ACTUATOR) from stock"
Shawn H.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Found bail arm for freezer ice maker broken off. Replaced ice maker and cycled to test. All ok. ; used 1 DC97-07603B (ICE MAKER) from stock
Kevin S.
RANGE FRIGIDAIRE FFEF3003UWB "Upon inspection found unit wiring to terminal block melted on the black hot wire terminal shorted over to cabinet. Cord appears to be attached properly and has proper strain relief attached. Unit needs new terminal block and wiring harness. Unit is not operable at this time told customer to NOT PLUG in unit and to NOT USE unit. Customers are tenants/renters, contacted landlord Colleen sticky note attached. Pics attached.; ordrng 1 5303935271 (terminal block) and 1 5304516155 (MAIN WIRE HARNESS)"
Kevin S.
REFRIGERATOR GENERAL ELECTRIC GTS18FSLFSS "Upon arrival temp checks freezer is around 5 degrees and frig 50 to 54F. Unit was purchased late June and has been working fine up until the past few days. Mostly spoiling of milk and juice on door. Removed freezer evap,cover, fan is running and good frost pattern pic attached. Customer has cold control/ thermostat turned all the way up in frig section. Was able to turn unit off and on from cold control. Noted nothing in particular blocking vent areas but made customer aware of entry and exit vents for proper air circulation. Suspect possible defrost control or thermostat issue.; ordrng 1 PSEUDOXXX (THERMOSTAT) and 1 PSEUDOXXX (DEFROST CONTROL)"
Shaun S.
DRYER AMANA NED4655EW1 "Upon arrival found that unit doesn’t have proper power going to unit, tech checked voltage and found that between L1 & L2 there is not 240v coming to unit"
Kevin S.
DRYER MAYTAG MEDB200VQ0 "Unit making loud screeching noise, even when turning drum by hand. Unit needs new idle pulley, ran part number cross reference with every part number listed on dap and none show up as truck stock. Collected service call gave customer estimate.; ordrng 1 WPW10547292 (pulley-idr)"
Shaun S.
REFRIGERATOR KENMORE 106.536443 Upon arrival found that unit was in defrost but unit has been running and product in fridge cold and product in freezer frozen customer to keep eye on unit next coupl of days will call back if needed
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Ice container buildup issue per samsung bulletin. Ordering parts. Took temp checks ok in fresh food and feezer sections. Showed customer how to adjust shelving for it to lock in place properly.; ordrng 1 DA82-02714A (IMK KIT)
Shaun S.
REFRIGERATOR SAMSUNG RFG295AAWP "Upon arrival found that imk not cycling thru, tech pulled imk from unit checked for jammed or stuck cubes found none, tech then reinstalled imk and unit cycled through and filled with water, gave customer est in case imk quits working again so he has price of replacement."
Shaun S.
REFRIGERATOR KENMORE 795.775426 "Upon arrival found that unit had a pin hole in 5/16 line on back of fridge, tech cut out bad spot in hose and coupling together , unit checks ok"
Shaun S.
REFRIGERATOR GE GTH18EBC2RBB "Upon arrival removed broken end of bulb still in socket and repaired wire, installed bulb, unit checks ok"
Shaun S.
DISHWASHER FRIGIDAIRE LGBD2431NF0B "Upon arrival found that unit was not heating due to wiring going to heating element was not hooked up, tech reconnected power leads to element, ran and checked out, unit checks ok"
Kevin S.
WASHER FRIGIDAIRE PSEUDOXXX Washer is an older frigidaire laundry center. Unit is in a bathroom in a closet area. Took pic of model serial tag but its worn out and unreadable. Customers nephew had earlier pulled out unit and removed bottom panel. Unit has lots of rust and corrosion from age and humidity factors. Took multiple pics of rust on unit. Put unit into a wash cycle monitored with light did not notice anything leaking after 15 mins of agitation. Put unit into a drain and spin ok. No leaks from hoses or door or boot. Told customer if it is leaking given age and condition not sure about repair especially if leaking around the tub area. Shes going to monitor the leak advised a second opinion of another servicer.
Shaun S.
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 "Upon arrival removed and replaced imk and fridge evap cover on unit, ran and tested both checks ok"
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US Found leak from fresh food evaporator in frig. Will need new evaporator and filter for sealed system repair. Sealed system job for Kevin M.; rqstng P&A on 1 DA96-00845D (EVAPORATOR) and 1 PSEUDOXXX (DRYER FILTER)
Shaun S.
RANGE GE J BP35D M1BB "Removed and replaced defective terminal block on right front burner, unit checks ok ; used 1 5303935058 (TERMINAL BLOCK) from stock"
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA "Upon arrival temp checks -20 plus in freeze and 60 in frig. Removed freezer evap cover. Drain clear, good frost pattern on evap, fan is running no excess frost or ice buildup. The fresh food damper not letting in proper cool air. Suspect issue with damper ordering one damper and control. ; rqstng P&A on 1 242303001 (damper assy) and 1 A01078804 (control)"
Kevin S.
REFRIGERATOR KENMORE 59669272991 "Upon arrival checked unit temps 42-45F in frig and around 20F in freezer however unit settings for frig were at 5 and freezer was only set to 2 both go up to 7. Talked to husband stopped in for a few minutes. Showed me a pic of unit frosted up on back cover. Upon arrival was told unit has been plugged in since Thurs and has been cooling ok, did not notice any excess frost, fan is working good and air is coming up and through damper for frig. Removed evap cover in freezer, ohm out heater ok, found bi metal thermostat open. Will order gave estimate to Rick said to go ahead with repair.; ordrng 1 WP10442411 (thermostat)"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 "Upon arrival removed and replaced hi voltage Trans and capacitor, customer cooked side of Mac and ch see for 10 min unit ran with no problem"
Shaun S.
DISHWASHER WHIRLPOOL DU1345XTVB1 "Upon arrival found that unit will not drain water out of unit due to drain hose clogged with harden grease and food particularly, tech snaked drain line ran and checked out, unit checks k pork"
Kevin S.
DRYER LG DLE3500W "Called LG tech spoke with Collin over phone, had me do an visual support with LG sense app. Showed him the situation, explained in detail. He wants me to one more time order all 4 of these parts, from LG and come back out and see if or mix and match parts to make work. Part numbers from him and i checked against DAP. If it still doesnt work will have to call LG talk to conseiur about defective parts and go from there. Case# ETCC190923109109; ordrng 1 4930EL2004D (SENSOR BAR) and 1 ADQ56656401 (FILTER) and 1 MCK49049101 (LINT SCREEN GUIDE) and 1 MCK66787901 (COVER FILTER)"
Shaun S.
WASHER LG WM2050CW "Upon arrival, found that unit has a leaking cold water inlet valve, tech removed and replaced valve on unit, ran and checked out unit checks ok; used 1 5220FR2075L (WATER VALVE) from stock"
Shaun S.
DISHWASHER WHIRLPOOL KDFE104DBL2 "Removed and replaced board on unit, ran and tested thru diag checks out ok"
Shaun S.
REFRIGERATOR SAMSUNG RF28K9580SG/AA "Hutch was supposed to be tech on job, was told to dealer policy my time for coming out"
Kevin M.
REFRIGERATOR WHIRLPOOL GS6NBEXRL00 Auger motor is locked up; ordrng 1 WP2252130 (ref auger motor)
Kevin S.
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 "Replaced parts, lubricated and showed customer. Unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Filter base not locking into hold filter in place; ordrng 1 242009602 (FILTER BASE )
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHT1817LW8 6 yrs kitchen door handle is broken off and meat drawer shelf is broke that hold meat drawer; ordrng 2 240530601 (track)s and 1 5304506469 (handle seT)
Kevin S.
REFRIGERATOR KENMORE 59669272991 "Replaced thermostat, new part came with spade fitting on both ends while old had spade and bullet connector. Had to remove and splice new connector in place. Unit is plugged in and running and cooling."
Kevin S.
REFRIGERATOR KENMORE 596.7201302 "Unit drain in freezer section is plugged and melting and freezer over bottom of unit. Took temp checks unit is cooling ok in both sections. Pulled evap cover, used steamer to clear ice and drain. Removed back cover and removed drain bill pulled and cleaned out gunk and hair. Unit is now free and clear. Unit cheks ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Lights in ff section & FZ section; ordrng 2 W11205083 (module)s and 1 W11205083 (module) and 3 W11239944 (module)s
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESG/AA Unit needs repaired per IMk bulletin called Samsung for ticket #4151236160; ordrng 1 DA82-02697A (IMK SVC KIT)
Kevin S.
REFRIGERATOR SAMSUNG RFG293HAWP/XAA "Removed evap cover, unit has good frost pattern and little to no ice at the drain. However upon removing back compartment cover, pulled both drain tubes and cleaned out gunk. Showed customer, used steamer on both ends of drain for fresh food section. Unit is now properly cleared, cleaned dust etc from behind. Unit. Unit checks ok."
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Repair per pointer and mullion near ice compartment is not working; ordrng 1 W10864519 (adapter) and 1 W11197489 (heater)
Kevin S.
DISHWASHER GE GDT655SBL3TS "Replaced parts. Put unit into a light wash let it fill wash and cancel to drain. Proceeded normal same thing. Unit appears to be working ok. Flood switch, heating element all checked out ok. Told customer to continue to monitor."
Kevin S.
DISHWASHER FRIGIDAIRE GLD2445RFQ2 "Upon arrival customer claims unit actually has been throwing a PF error for power failure, and had issues completing cycle, sometimes after 10 or 15 mins. Unit is wired unto a light switch which was off at the time. Thye typically turn it off when not using the unit. I powered off the unit at the breaker box for 5 mins. Then back on, powered on toggle switch then put into a normal wash let unit fill and wash ok for about 5 mins. Cancel and drained properly, then proceeded to put into a light wash, this time let unit run around 30 mins. Unit appears to be working ok. Could be a control issue given unit is 11yrs old. Gave customer estimate on control and labor. Told to continue to monitor unit, they will decide if buying a new one."
Kevin M.
REFRIGERATOR SAMSUNG RS25H5000BC/AA IMk is locked in harvest position ; ordrng 1 DA97-08059A (IMK)
Kevin S.
DRYER WHIRLPOOL WED4616FW0 "Unit making a slight noise when running. Found tear in dryer belt, tension pulley and motor pulley ok. Found a hard glue like substance on drum from factory. The belt originally placed over this you can see at some point it had cooled and stuck then released which is the sound the customer had heard. Unit checks ok.; used 1 341241 (DRYER BELT) from stock"
Kevin S.
REFRIGERATOR FRIGIDAIRE GLRT183TDQJ "Upon arrival found freezer at around 25F and frig at 44F. Unit fan is running, compressor running and warm to the touch. Removed evap cover there was no frost pattern. Manually cycled defrost mode 2x unit appears to be cycling on and off ok. Ohmed out bi metal ok. According customer its been just over a week unit has weak cooling. Unplugged for 10 mins. Plugged back in compressor comes on, condenser fan on condenser not even hot, fairly clean. Waited 10 mins. Still no frost pattern. Told customer unit probably has a leak in the system and would have to apply a dye filter for the leak and or parts, refrigerant and labor did not recommend repair but to buy new."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Water valve not activating to icemaker ordered new water valve to be installed; ordrng 1 WPW10312696PW (water inlet valve)
Kevin S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced parts per samsung bulletin. Unit checks ok.
Kevin M.
REFRIG/SIDE-BY-S SAMSUNG Unit need ff fan assy & IMk kit per bulletin; rqstng P&A on 1 DA82-02697A (IMK SVC KIT ) and 1 FFFANASSY (FF FAN ASSY) and 1 ICECONTAINER (ICE CONTAINER)
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Lower hinge Kim needs replaced on right door not closing properly; ordrng 1 DA97-13828A (RIGHT HINGE)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Ice built up in fan motor and IMk won’t shut off; ordrng 1 241798224 (ice maker) and 1 808602601 (motor)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT2032TP1 Adjust refrigerant line and unit noise is common
Kevin M.
REFRIGERATOR CROSLEY CT17A2W Def timer not advancing called- spoke to Tara and they are going to replace the unit
Kevin M.
REFRIGERATOR SAMSUNG RS2534WW/XAA Unit has refrigerant leak non repairable called AHS-Ronnie-106rebm
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Installed evap fan and IMk and checks ok
Brad A.
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Found drain pump not turning with proper voltage applied, found door springs and pulleys not supporting door properly. Ordered pump and door springs. Located in the kitchen, manufactured 7/2008; ordrng 1 154578801 (PULLEY) and 1 154579101 (SPRING) and 1 154580301 (DRAIN PUMP)"
Kevin M.
REFRIGERATOR WHIRLPOOL 10674906401 sensor and cont brd not communicating but cont brd is NLA
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found ff icemaker freezing up, ordered heater and thermostat.; rqstng P&A on 1 242094802 (HEATER) and 1 5303918810 (THERMOSTAT), states that autho needed"
Brad A.
WASHER WHIRLPOOL WTW8000BW0 Found unit needs new water valve.; saved tckt
Brad A.
RANGE FRIGIDAIRE FFEF3050LSH "Found no voltage coming control to bake element, ordered new control.; ordrng 1 5304509493 (CONTROL)"
Kevin M.
REFRIGERATOR BO WHIRLPOOL WRF989SDAM03 Installed compressor and dye dryer and recharged unit
Kevin M.
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Installed new IMk and returning other IMk
Brad A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new adjuster and fill valve, the dispenser was defective. Ordered new dispenser.; ordrng 1 W10861000(PW) (DISPENSER)"
Brad A.
WASHER SAMSUNG WF45H6300AW/A2 "Found unit will not spin out properly, bellow is leaking, needs new front and rear struts. Located in the basement, manufactured 5/2014; rqstng P&A on 1 UNKNOWN (BELLOW ) and 1 UNKNOWN (REAR STRUTS ) and 1 UNKNOWN (FRONT STRUTS), states that autho needed"
Kevin M.
REFRIGERATOR SAMSUNG RF34H9960S4/AA Installed gaskets and guide and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR2021TS2 Unit has no refrigerant in it replaced dye dryer and recharged unit; used 1 5303918358 (DRIER FILTER) from stock
Kevin M.
REFRIGERATOR SAMSUNG RF4287HABP/XAA Def drain is plugged up
Brad A.
DISHWASHER LG LDT7808BM "Found pump and drain pump not turning properly, ordered drain pump and motor, ordered main control board.; ordrng 1 UNKNOWN (MAIN CONTROL BOARD ) and 1 UNKNOWN (DRAIN PUMP) and 1 UNKNOWN (MOTOR)"
Brad A.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "found unit frozen up at base of ff evaporator cover, ordered new control and will relocate defrost sensor upon return. Located in the kitchen, manufactured 10/2016; rqstng P&A on 1 W10843055 (CONTROL BOARD)"
Kevin M.
REFRIGERATOR SAMSUNG RF20HFENBWW/US Installed parts and cleaned def drain and checks ok
Brad A.
OVEN WESTINGHOUSE WFE515S0ES0 "Found unit not cycling properly during bake, ordered new control and sensor. Located in the kitchen, manufactured 4/2017; rqstng P&A on 1 W11122551 (CONTROL BOARD) and 1 WPW10181986 (SENSOR)"
Kevin M.
REFRIGERATOR GE PSC23SGRDSS Installed parts and unit checks ok
Brad A.
WASHER MAYTAG MVWC555DW0 "Installed new hub and impeller, unit checks ok."
Brad A.
OVEN MAYTAG CHE9800BCB "Installed new bake element, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Installed new module and solenoid, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Installed new water valve, heater, thermostat, and fan, unit checks ok."
Brad A.
DRYER BOSCH WTMC6300US/01 Installed new motor and blower wheel. Unit checks ok.
Brad A.
WASHER WHIRLPOOL WTW8000BW0 "Installed dispenser and water valve, unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RFG297AARS "Found icemaker will not cycle properly, needs new icemaker, customer considering repair."
Brad A.
DRYER FRIGIDAIRE FFSE5115PA0 "Found element open, installed new element. Checks ok.; used 1 134792700 (ELEMENT) from stock"
Brad A.
DRYER MAYTAG MED5500FW1 "Found unit would not heat properly, installed new thermal cut off kit, unit checks ok.; used 1 280148 (THERMAL KI) from stock"
Brad A.
REFRIGERATOR JENN-AIR JFC2087HRS "Installed slide kit and gasket, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 "Found unit is randomly freezing food in the FF section, called Techline, talked to John, was instructed to raise door so that mullion strip is within 1/16 inch from top to prevent air leaks. Unit checks ok."
Tim R.
DRYER MAYTAG MODEL PLATE GONE Checked unit over found that the idler was squealing and rollers were making roaring noise. Unit missing model and serial number tag. Unit still functions and drys. Called AHS they aren’t covering it because unit still functioning properly.
Tim R.
DISHWASHER FRIGIDAIRE LFID2459VF1A Checked unit over found that the unit wouldn’t drain. Drain pump was running but not pumping out water. Needs pressure switch due to I30 error code and drain pump.; ordrng 1 A00044305 (drain pump) and 1 A00055408 (PRESSURE SWITCH)
Tim R.
DISHWASHER BOSCH SHXM65W55N/11 "Needs console part.; rqstng P&A on 1 00689996 and 1 00752315 and 1 00770025 and 1 00775797 and 1 11013384, states that autho needed"
Tim R.
RANGE FRIGIDAIRE FGGF3036TFE "Need door linear and hinge.; ordrng 1 316423807 (liner-oven door) and 1 316575902 (hinge,oven door)"
Tim R.
OVEN KITCHENAID KODE500ESS03 Unit needs other door glass.; rqstng P&A on 1 W10771242 (glass-door)
Tim R.
DRYER KENMORE 110.8698411 Replaced heater and cleared out vents. Checks ok.; used 1 3387747 (ELEMENT) from stock
Tim R.
WASHER ROPER RTW4516FW2 Checked unit over found fault code for stuck key and speed sensor fault. Reprogrammed and cleared codes. Tested fine.
Tim R.
WASHER MAYTAG MHW6000XW1 Replaced motor control due to no wash and no spin and unit not advancing. Checks ok; pckd up 1 WPW10374126 (cntrl-elec)
Tim R.
MICROWAVE LG LMHM2237BD/01 Replaced cosmetic parts. Checks ok
Tim R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked unit over found no noises or issues unit cleaning, drying and functioning normal. Checks ok"
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Physical damage to auger assembly and deformed cabinet liner due to customer thawing unit which cannot be fixed. Pictures attachedCaleb @ Lowe’s.1.2 yrs old in kitchen
Tim R.
WASHER WHIRLPOOL WTW5000DW1 Checked unit over found that the washer wasn’t leaking it was coming from the customer plumbing. No issues.
Tim R.
MICROWAVE LG LMVH1711ST/02 Checked unit over found that the unit needs a new touchpad and control due to turn table not turning. Customer wants exchange due to part not being available now and doesn’t want to wait not happy with Me not having part.
Tim R.
WASHER MAYTAG MVWC400VW0 Replaced lid switch. Checks ok; used 1 8318084 (LID SWITCH) from stock
Tim R.
RANGE LG LRG3085ST Replaced broil ignitor. Checks ok
Steve G.
RANGE - ELECTRIC WHIRLPOOL WFC310S0ES1 "Installed new front infinite switch, installed new left rear burner, receptacle, and infinite switch. While installing the left rear parts Tech also noticed that the front left infinite switch was bad as well and needed to be replaced cycled unit test OK also note that the customer did not have a stress clamp on the range cord"
Steve G.
DISHWASHER SAMSUNG DMT800RHS/XAA "Customer states that unit is not working at all. Customer needs another main board and display. Needs autho. Did not collect ded, but customer did state that if it due customer will pay. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (DISPLAY)"
Steve G.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Customer states that the refrigerator sections had ice build up on the upper part of the evap. Customer has several other servers out on the the same issue. Removed the back wall to check if the sensor and did move it. Also check to see if the liner had a crack in it. Customer needs evap motor with cover and temp sensor ; rqstng P&A on 1 1111 (REF SECTION EVAP COVER WITH FAN) and 1 2222 (REF. SECTION TEMP SENSOR;. )
Steve M.
DRYER WHIRLPOOL WED7500GC0 Tightened door strike and latch assembly
Steve G.
MICROWAVE THERMADOR 16-11-157 Jim techline ; schdld next appmnt for 9/23 MON !
Steve M.
DRYER SAMSUNG DV56H9000EP Dryer not heating found open thermal fuse. Dryer vent needs cleaned and cover installed. Further repair will not be covered due to this issue4 yrs old in laundry area ; used 1 DC96-00887C (BRACKET) from stock
Steve G.
DISHWASHER WHIRLPOOL WDF760SADM0 "Customer states the the unit is leaking and in the morning her floor is wet. Did see a drop on the floor before tech got working on the unit;. ; pckd up 1 W10300924VP (gasket), ordrd 1 W10497235 (door seal,lwr)"
Steve M.
DISHWASHER GE GLDT696TSS00 "Unit will not start, cannot select cycle and cannot cancel any selections. Need to replace control assembly. Called warranty company denied repair5/7 yrs old in kitchen"
Steve G.
REFRIGERATOR HAIER HT21TS77SP Customer states that the unit is not cooling but the freezer is fine. Found ice build up around the damper area. Thawed out. Installed new defrost timer.; ordrng 1 1111:TS (DEFROST TIMER )
Steve M.
ELECTRIC RANGE FRIGIDAIRE FFES3025LWD Installed new switch and element. Unit operating ok.
Steve M.
DRYER SAMSUNG DV42H5000EW/A3 Noisy operation due to bad roller bearing installed new roller. Checks ok3 yrs old in laundry area; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
Steve G.
REFRIGERATOR KENMORE 253.7041341B Customers lower ice maker is leaking. Installed new ice maker assy..5304504052; pckd up 1 5304504052 (ice maker)
Steve G.
REFRIGERATOR GE TBX18ZRBR Customer states that the frig is not getting cold. Did check to see if any ice build up was on the damper or evap. No ice was found. Did find the damper door was closed and did show the customer how to open it up.. unit did check ok. Did advise the customer to put water in the unit so it will actually cool down and stay stable better.
Steve G.
RANGE GE PGS950SEF3SS "Customer states that the unit is not cooking. The control will not let you make a choice. Customers bottom door is locked as well, not able to unlock the bottom door. Did try to start the upper oven and the unit would not let it start. If customer does want to repair the unit they have to pay for the part prior since it is a special order part."
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Upon arrival found unit cooling and operating correctly. User interface is missing a few segments of the numbers. All functions work. Removed U/I to inspect. No loose connection or signs of damage. Unit needs U/I. ; ordrng 1 242058229 (user interface)
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Upon arrival found a smaller amount of water in deli drawer and some ice built up around deli drawer damper. Inspected filter housing above tray and found leak at water valve. Unit needs filter case with valve. ; ordrng 1 DA97-12663A (FILTER CASE)
Steve G.
WASHER WHIRLPOOL WFW85HEFC1 Install new door boot cycled unit test OK
Shawn H.
WASHER ROPER RTW4516FW1 "Checked unit over and found tub seal leaking. Water has gotten into the transmission and rusted the bearings. The clutch assembly is broken from lime scale build up. Clutch won’t shift to agitate position. Unit will need transmission, clutch assembly, drive block, spanner nut, and agitator bolt. ; ordrng 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W11255272 (gearcase) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2612TE1 "Customer states that unit is not cooling on the refrigerator section, found cold air return had ice blockage thought out cycled unit test OK. Check gaskets and gasket seems to be sealing fine"
Shaun S.
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 Upon arrival found that fridge side of the unit has a defective fan motor and freezer side is in need of new imk; rqstng P&A on 1 EVAPCOVERFRIDGESIDE and 1 IMK
Shawn H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed all provided parts and ran diagnostics to test. Valve is functioning as it should and fan is running. All ok.
Shawn H.
DRYER SAMSUNG DV52J8700EP/A2 Upon arrival found noise coming from rear. Removed drum and found right rear roller worn causing noise. Replaced roller and shaft. Ran to test. No more noise. All ok. ; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Upon arrival found water under flex zone drawer and crisper drawer in ff. Removed evap cover and found drain clogged. Cleared drain and installed leak kit per service bulletin. No more leaks. Unit has been leaking for awhile and damaged floor under unit. Have photos of damage. Water valve and supply hook ups are leak free. ; used 1 DA82-01415A (LEAK KIT) from stock
Shawn H.
WASHER SAMSUNG WA56H9000AW/A2 Upon arrival found unit half full with water. Put unit into drain and spin and pump has voltage but won’t move water. Replaced pump and ran to test. All ok. ; used 1 DC97-17349 (
Kevin S.
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Unit still clicking. Ordering new door closer parts for both sides. ; ordrng 2 241856501 (plate-door closer)s
Shawn H.
REFRIGERATOR LG LMXS30776D/02 Installed all provided parts. Advised customer ice bucket should be full in 24 hours.
Kevin S.
MICROWAVE SAMSUNG ME18H704SFW "Unit is running but not heating. Checked diode, suspect that it maybe bad. Found middle interlock switch had continuity both ways. Ordering 1 monitor and 1 door switch. Also customer had one mounting nut missing but had used some washers and nut in place. Check remaining fuses and thermostats had continuity. Checked transformer had continuity. Magnetron had continuity and was less than 1 ohm which should be good. Checked capacitance read good .98 uF. DOP is 9-27-18. Ticket #4151199093. Unit is out of manufacturer date will have to email bill of sale. Ticket@sea.samsung.com ; ordrng 1 3405-001033 (switch micro) and 1 3405-001034 (switch micro INTERLOCK) and 1 DE91-70063D (hv diode cable) and 1 DE92-90508A (MOUNTING NUT)"
Kevin S.
REFRIGERATOR KITCHENAID WRV986FDEM01 "When opening door lights do not come on, water will dispense. Icemaker in top is not working. With doors closed unit will show door is open from led light on display. Frig and freezer both cooling ok. 36F and 0F. Bottom icemaker is working. Called techline ran diagnostics test 16 and 17. 16 for left hand door working as should. Test 17 for righ hand door did not change state when opening and closing however that is tied in also with both pantry drawers and freezer door. Removed both door switches from frig and checked continuity both switches exactly the same. Called back techline file #7725926710 the left pantry drawer ui is working properly. They suspect left hand pantry drawer switch. Order 2x switches.; ordrng 2 WP12466104 (switch)s"
Shaun S.
DISHWASHER FRIGIDAIRE FFID2426TS2A "Upon arrival found that in junction box had loose wiring, tech repaired wiring on unit, ran and checked out, unit checks ok"
Shaun S.
REFRIGERATOR MAYTAG MEP5770AAB "Upon arrival removed and replaced eoc and temp probe on unit, ran and tested unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Remove and replaced ice bucket assm on unit, ran and tested product, unit checks ok"
Shaun S.
WASHER LG WM3470HWA "Upon arrival found that door glass on washer was extremely dirty causing water to leak between glass and door boot, tech cleaned door glass unit checks ok"
Kevin M.
REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Ff section freezing up and left door closer is broken lower IMk sencor is broken off; ordrng 1 DA32-10104N (temp sensor) and 1 DA47-00243K (BIMETAL ) and 1 DA47-00243K (HEATER) and 1 DA97-12609C (FF FAN ASSY) and 1 DA97-13070A (CLOSER) and 1 LOWERICEMAKER (LOWER ICE MAKER)
Shaun S.
REFRIGERATOR SAMSUNG RH25H5611SR/AA "Upon arrival found that unit is cycling and working as it supposed to, customer to watch unit over weekend"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed parts and per service pointer W11218221 and needs wiring harness for pantry drawer; ordrng 1 W11170612 (harns-wire)
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Replaced parts per samsung bulletin. Unit checks ok.
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Replaced evap cover, plugged in unit, replaced shelving. Told customer wait a few days make sure unit is cooling and checks ok."
Kevin S.
WASHER SAMSUNG WF42H5200AW "Upon arrival unit was DOA wouldnt power on. Unplugged unit, found arc burnt mark on plug. Bottom plug for recepticle loose. Place plug in top, powered on unit. Put unit into rinse and spin, unit filled, washed, drained and spun without issue. Door latches and locks fine. Unit checks ok."
Brad A.
DRYER LG DLEX3700W "Found unit will not heat on normal cycle, will heat on all other cycles. Ordered main control and user interface.; ordrng 1 UNKNOWN (USER INTERFACE ) and 1 UNKNOWN (MAIN CONTROL BOARD )"
Brad A.
WASHER AMANA NTW4605EW0 "Found agitator will not break free from gearcase, ordered new agitator and shield.; ordrng 1 W10908289 (AGITATOR) and 1 W11085570 (SHIELD)"
Brad A.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Found icemaker frozen up, not producing ice. Ordered icemaker service kit.; rqstng P&A on 1 DA82-02697A (ICEMAKER SERVICE KIT), states that autho needed"
Brad A.
OVEN MAYTAG CHE9800BCB "Customer was not home, will have to reschedule.; saved tckt"
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed parts did ice maker bulletin and took pictures
Brad A.
WASHER MAYTAG MVWC555DW0 "Deductible 100 Collected.Found hub and washplate warn out, not spinning properly. Ordered washplate and hub kit. Located in the basement, manufactured 7/2105; ordrng 1 W10528947 (HUB) and 1 W10902814 (IMPELLER )"
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed parts and took pictures of ice maker bulletin has been done
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 Kitchen 17 yrs old FZ temp 1 & FF 38 unit checks ok at this time
Brad A.
DISHWASHER BOSCH SHP878WD5N/11 "Installed new door and harness, unit checks ok."
Brad A.
WASHER WHIRLPOOL WTW5500XW1 "Installed new capacitor and motor, unit checks ok."
Brad A.
DRYER HOTPOINT HTDX100EM7WW "Installed new timer and knob, unit checks ok."
Tim R.
DISHWASHER KITCHEN AID KUDS301XSS9 Installed new dishwasher upper rack. Checks ok
Tim R.
DRYER SAMSUNG DV42H5000EW/A3 Replaced idler unit checks OK
Tim R.
REFRIGERATOR SAMSUNG RF23HCEDBS Replaced icemaker and adjusted water line. Checks ok; used 1 DA97-13718C (IMK) from stock
Tim R.
WASHER LG WT4870CW Checked unit over found unit giving a UE error even when empty. Needs main control. No repair.
Tim R.
WASHER MAYTAG MHW6000XW1 Checked unit over found that the unit needs motor control due to F06-E01 no communication between motor control and main control. Per whirlpool unit needs motor control. Customer to decide.
Tim R.
WASHER LG WM0642HW Checked unit over found that the washer has loud bearing noise. needs tub assembly. No repair due to cost.
Tim R.
DRYER GE DCVH680EJ0WW "Checked unit over found shorted thermostat replaced thermostat. Unit had to be removed in order to service. Instructed customer also to clean their vents to keep this from happening again. Additional 25 labor for second man charge; used 1 WE4M160 (T-STAT,HI LIMIT L210) from stock"
Tim R.
WASHER WHIRLPOOL WTW7040DW0 Checked unit over found and F0 E5 error and an F1 E2 error code indicating shorted main control. Replaced control and cleared codes. Checks ok.
Tim R.
COOKTOP KENMORE NO MODEL GONE111 Checked unit over found broken ignitor wire which was grounding out and keeping unit from lighting. Fixed wire checks ok
Steve M.
DISHWASHER GE GDF520PGD0WW Leak coming from dishwasher area. No signs of fault with dishwasher. Found dishwasher drain line without a loop may be cause of backup in dishwasher. removed and Cleaned float assembly and recommended cleaners for calcium build up.
Steve M.
WASHER SAMSUNG WF42H5200AF/A2 Installed new door boot. washer is operating ok 2.5 yrs old
Tim R.
RANGE GE JB700DJ5WW Door glass was broken while unit was being installed. Not a manufacture defect GE will not pay for the door glass. Instructed customer billing GE for customer instruct.
Steve M.
MICROWAVE GE PEB7226EH2ES Interior cabinet is burnt. Waveguide cover is completely burnt through and melted 2yrs old in kitchen. Casey @Ge techline 190919-004612 unit non repairable. Carolyn @ Lowe’s was notified
Steve M.
RANGE FRIGIDAIRE FFEF3012UWB Installed new elements. Unit operating ok
Steve M.
MICROWAVE SAMSUNG ME21K7010DG Lights and turntable not working. Found wire harness not plugged in on. Main board from previous service 3 yrs old in kitchenBatman3392@gmail.com
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Coils and drain needed cleaned. Unit operating ok