"Installed valve. Ran attest cycle, all checks ok."

"Installed parts, all checks ok."

"Installed all provided parts, calibrated, control, and verified correct operation. All OK. Unit is functioning as it should. ; used 1 W11394572 (Lid lock) from stock"

"Customer states that the timer isnt advancing in the automatic settings and the end of cycle signal didnt stop buzzing. The customer had unplugged the unit and since then it has been operating correctly. Voltage to the unit is correct at 243vac. All thermostats test good as do thermal fuses. No loose or broken wires. Ran unit to test. The timer advanced in auto setting with no load as it should. End of cycle signal is operating correctly as well. I am unable to duplicate concern of not advancing. No problem found. If the problem reoccurs, it is most likely a bad timer."

"Customer stated that the cooktop surface and frame get very hot when running the oven. They had another unit exchanged from BB for the same issue. Whirlpool has a bulletin in regards to cooktop surface temperature limits. The bulletin states that there is no temperature limit on the cooktop surface. The surface includes the perimeter edge and vertical sides. Meaning that the manufacturer is expecting the edges and cooktop to get hot during oven use. There is no UL guideline for the cooktop temperature because limiting those temperatures would limit the functionality of the oven. Inspected the unit for proper insulation, and door sealing. Insulation is good and the oven door is sealing well. Per bulletin test I heated the oven to 475. Testing the temperature at the front edge of the cooktop. Edge of cooktop got to 94 degrees after preheat. Allowed unit to cycle. Temp after 20 minutes is 110, temp after 40 minutes is 124, temp after 60 minutes is 130. There is no set limit for the cooktop temperatures. The unit is functioning as it should. No parts could be replaced to change the operation. Advised customer."

Greased rear bearing and adjusted front bearing check ok

Installed new compressor and recharged unit

Installed new ice maker and reset unit and cycled

"Ran tests found cold control bad ,installed new cold control unit started tested good.; used 1 241537103 (Cold control) from stock"

Ran tests found ice maker not cycling correctly tray catching on frame installed new ice maker tested good.; used 1 W10873791 (Ice maker) from stock

Leveled unit tested good.

Ran tests found element connection shorted out causing no heat repaired connections on element tested good

Installed all supplied parts ran test checked good.

Installed new sump assembly tested good.

Successfully installed part. Ran a test cycle. All checks OK

Inspected the unit and found that the drain line was completely clogged. Drain line will need replaced. Unit checks OK

Installed part. Ran a test cycle. All checks OK

"Inspected the unit and found that there was a slight knock coming from the pulley Drive. Inspected all pulleys, belt, Motor, tub, and tub ring, driveshaft, bearings and made sure drive nut was secure. Everything is tight and secure. And the functioning as it should from the factory. All checks OK"

"Inspected the unit and found that it hadnt been plugged in for a few days. And so upon arrival, I found no active leaks. Nothing unusual, nothing wet or accumulating any moisture. All checks OK"

Filtube frozen up may need water valve gave Cust price of the part #67003753-$90.84 in case it happen again

Installed new air tower and seal

Installed new user interface and verified correct operation. Unit still isnt functioning properly. Tech to contact Whirlpool. Please pseudo back to tech. ; saved tckt

Customer states that unit is dead. It wont start and has no lights on the control panel. Voltage to the unit is correct at 115vac. The door switch is testing good. The main control is shorted causing no start. Unit needs main PCB and user interface. ; ordrng 1 5304535630 (Main PCB) and 1 5304535555 (User interface)

Fixed lints screen housing and replaced lint screen. Checks OK

Inspected the unit and found that the lid switch was in need of an adjustment. Adjusted the switch. Searched all gaskets and hosing on the unit for any kind of leaks. Could not find a leak or any sign that it ever was leaking. Unit checks OK

Inspected the unit and found that the hot water was on the cold. And the cold water was shut off. Flipped lines around. And turned them both on. All checks OK

Installed Parts. All checks ok

Order fresh food fan and water valve and door for ice room; ordrng 1 WR57X10098 (Wv) and 1 WR78X26087 (Ice room door) and 1 WR17X37708 (Ff fan assy)

ordered new ice maker 1 241798233 (Imk)

Imk isnt advancing properly and disp door not sealing properly ; ordrng 1 W11546935 (Imk) and 1 W11423787 (Disp door)

"Ran tests found timer knob cracked rounding timer neck needs both parts,timer stuck on air dry; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)"

Ran tests found unit only has partial frost pattern causing high temps; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap)

Installed lid latch assembly sent from square trade. Ordering strike to send to the customer. ; ordrng 1 W11457841 (Lid strike)

"Customer states that the unit was making a loud noise when running and it is weak cooling. Another service company was out and diagnosed it as a bad compressor. They never sent to quote to AST. The unit has been operating correctly in the past week. No error codes on the control currently. Turned temp down below zero in the freezer to kick the compressor on. The compressor and all fans are operating quietly. Amp draw of the compressor is .8 amps. Well within spec. Unplugged unit and plugged back. When unit came on the ice maker started making a large amount of noise. Replaced icemaker and he is quiet. The freezer evaporator fan is not running. It is not getting voltage from the main control. This is why the unit has weak cooling. The unit will need main control board in the evaporator cover with fan.; ordrng 1 DA97-21002A (Evap cover w/fan) and 1 DA92-01199R (Main PCB), used 1 DA97-07603B (Ice maker) from stock"

Inspected the unit and found that both front burners and switches were inconsistent to the way they should be functioning from factory. Ordering parts. ; ordrng 2 WPW10434452 (Infinite switches)s and 2 WP3149404 (Infinite switches)s and 2 W11517959 (Duel surface element)s

Inspected the unit and found a failed communication between the control and sump system. Ordering parts. ; ordrng 1 W11460946 (Sump/motor assembly) and 1 W11672225 (Control)

Unit appears to have a glitch between the controls. Ordering parts. ; ordrng 1 5304534719 (Relay board) and 1 5304534730 (Pc board) and 1 5304534729 (Ui board)

Inspected the unit and found a failed a sealed system. ordering parts. ; ordrng 1 5303305677 (FilterDryer)

Inspected unit and found the unit draining properly but unit had error code for low fill. Found hot water not coming in very well. Cold water coming in properly. Had unit fill and drain multiple times and unit drained properly. Ordering part. ; rqstng P&A on 1 203741 (Water valve)

Updated software and fixed connection on water valve checks ok

Checked unit over found out the control board and the touchpad were completely dead. Also unit full of water. Model and serial tag is worn off. Pictures are attached.

Replaced nozzle checks ok.

Replaced switch checks ok ; used 1 W10434452 (INFINITE SWITCH) from stock

Cleared out drain pump and I was able to get unit to drain water. Found that in spin tub was banging out and had a broken support. Unit needs new tub. No repair per HBW

Replaced blown fuse and tested found pitting in microwave causing sparking and blew fuse again. Not repairable. Due to issue with cabinet.

Replaced parts listed checks ok

Reinstalled upper spray arm and instructed customer to put pods in the bottom of the dishwasher. Check ok

Installed parts listed, all checked good

Install icemaker. All checks ok.

Inspected unit and found a faulty control board. Provided estimate to the customer. Declined.

Installed parts. All checks ok.

Replaced fuse kit checks ok ; used 1 LA-1053 (THERMAL FUSE) from stock

Replaced parts listed checks ok

Unit wont drain. Cleared drain pump. Unit spins out but shakes violently. Rear drum support broke and tub bearings worn out. Tub support isnt replaceable. Unit not repairable.

Fixed filter housing so filter would seal and not leak checks ok

Installed new control and checked good

"Ran tests found element shorted out causing no heat, installed new element tested good. unit is in main laundry room and is approximately 3 years old; used 1 3387747 (Element) from stock"

Installed parts listed, all checked good

"Install part, all checks OK."

"Inspected the unit and found the middle sprayarm had come off. Reinstalled sprayarm, all checks OK"

Inspected the unit and from the wire harness had come disconnected from the drain pump due to the wire harness. Made adjustments to the wire harness to extend it. Installed pump. Reconnected the wire harness and ran a test cycle. All checks OK.

"Install part, all checks OK."

Installed part. All checks ok.

Installed new main board and reset unit

Installed installed evap fan assembly and checks ok

Ice maker is cracked, replaced and all checked good; used 1 243297613 (Imk) from stock

Replaced new ice maker and checks ok

Installed new door gasket and light module and checked good

Water line to ice maker was leaking replaced and checks ok

Installed new ice maker and checks ok

Ran tests found motor leaking. Customer does not wish to fix.

Ran tests found drum wheel bad causing noise installed new drum wheels tested good.; used 1 349241T (Wheels) from stock

Inspected the unit and found a glitch between the motor and motherboards. Customer declined repair at this time.

Inspected the unit and found a failed icemaker. Customer declined repair.

"Inspected the unit and found everything functioning as it should. I suggested to the customer since the unit has been sitting for three years to get the vent lines cleaned out and go from there. All checks OK"

Inspected the unit and found everything functioning as it should from factory. All checks OK

Inspected the unit and found a failed bake element. Replaced element with truck stock. Ran a test cycle. All checks OK ; used 1 316075103 (BAKE ELEMENT) from stock

Installed door. Customer checked it over and approved repair.

Inspected the unit and found a failed heating element. Replaced element with truck stock. Ran a test cycle. All checks OK; used 1 D510329P (ELEMENT) from stock

Installed parts. Ran a test cycle. All checks OK

Inspected the unit and found a frozen water line to the icemaker. Removed icemaker and auger assembly. Used steamer to thaw out waterline. Reinstalled auger and icemaker assembly. All checks OK

Inspected the unit and found that the lid lock had become unplugged. Plugged lidlock back in. Ran a test cycle. All checks OK

Inspected the unit and found a failed door control. Customer declined repair

"Ran tests found pressure errors in control , unit seems to drain and spin with no issues ; ordrng 1 W11621183 (Control)"

"Installed motor, heating element, control board, and blower housing wheel. Reassembled the unit and ran a test cycle. Upon starting the test cycle the motor made a loud popping noise and both the motor and control shorted out. Contacting Assurant to advised not repairable. ; saved tckt"

Installed parts listed, all checked good

Unit needs heater housing and drum ; ordrng 1 WE21X23869 (Drum) and 1 WE11X21156 (Heater)

"Replaced shifter and cam checks ok ; ordrng 1 W11481722(ts) (Actuator), used 1 W10721967 (SPLUTCH) from stock"

Customer had issues with unit leaking from underneath deli drawer and then would leak out onto the floor. Found drain line in fridge frozen up and leaking when defrosting. Defrosted drain line. All checks ok.

"Inspected unit and found unit working properly. Discussed with customer the issues she was having. Unit had given an error code but I have no way of recalling it. Unit filled, agitated, drained and spun properly. Could not get unit to throw error code while I was there. Customer to run like normal and take video if unit acts up again."

Inspected unit and found the ice in the ice bin would melt and leak into the dispense door. This would then leak out of the door. Found that ice bin would sit flush against the ice box housing but over time would start to slide out. Found ice build up at the back of the ice box housing near the evaporator cover. Ordering parts. ; rqstng P&A on 1 241829001 (Bar drive) and 1 5304519208 (Auger motor) and 1 5304519113 (Control board) and 1 5304519207 (Air handler housing) and 1 5304524344 (Gasket) and 1 5304519209 (Gasket) and 1 5304530070 (Dispenser assembly) and 1 5304519214 (Ice container)

Installed new parts. All checks ok.

Inspected the unit and found that the felt liner had torn away from the drum. Ordering part. ; ordrng 1 5304511391 (Felt seal)

Inspected the unit and found a failed communication between UI and control. Ordering parts. ; ordrng 1 WD34X23760 (Panel) and 1 WD21X32163 (Control)

Ran tests found both front burner switches bad not regulating power correctly to burners ordered both; ordrng 1 WB24T10026 (Switch) and 1 WB24X26408 (Switch)

Ran tests found cavity sensor out of range causing up and down temps; ordrng 1 W10181986 (Temp sensor)

Fixed user interface knob and control bracket. Checks ok

Checked unit over and then had a miscommunication between the control and the user interface. Updated software and tested checks OK

Cleaned front lower door seal that had food built up causing unit to leak. Checks ok

"Unit is 9 years old in the laundry room. Customer states that the unit only operates on handwash cycle with a small load. All other cycles and loads it wont agitate or spin. Checked the control for error codes and found F7E5 shifter fault, and F7E6 motor fault. Inspected the shifter and found it not sending an input signal back to the control. The belt is also worn and stretched from age. The unit needs the shifter and belt. Motor fault error is a result of the shifter issue. Installed parts, calibrated the control, and ran test. Unit is functioning as it should. All OK.; used 1 W11481722 (Shifter), and 1 W10006384 (Belt) from stock"