Local Reviews
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Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Physical damage to auger assembly and deformed cabinet liner due to customer thawing unit which cannot be fixed. Pictures attachedCaleb @ Lowe’s.1.2 yrs old in kitchen
Tim R.
WASHER WHIRLPOOL WTW5000DW1 Checked unit over found that the washer wasn’t leaking it was coming from the customer plumbing. No issues.
Tim R.
MICROWAVE LG LMVH1711ST/02 Checked unit over found that the unit needs a new touchpad and control due to turn table not turning. Customer wants exchange due to part not being available now and doesn’t want to wait not happy with Me not having part.
Tim R.
WASHER MAYTAG MVWC400VW0 Replaced lid switch. Checks ok; used 1 8318084 (LID SWITCH) from stock
Tim R.
RANGE LG LRG3085ST Replaced broil ignitor. Checks ok
Steve G.
RANGE - ELECTRIC WHIRLPOOL WFC310S0ES1 "Installed new front infinite switch, installed new left rear burner, receptacle, and infinite switch. While installing the left rear parts Tech also noticed that the front left infinite switch was bad as well and needed to be replaced cycled unit test OK also note that the customer did not have a stress clamp on the range cord"
Steve G.
DISHWASHER SAMSUNG DMT800RHS/XAA "Customer states that unit is not working at all. Customer needs another main board and display. Needs autho. Did not collect ded, but customer did state that if it due customer will pay. ; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (DISPLAY)"
Steve G.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Customer states that the refrigerator sections had ice build up on the upper part of the evap. Customer has several other servers out on the the same issue. Removed the back wall to check if the sensor and did move it. Also check to see if the liner had a crack in it. Customer needs evap motor with cover and temp sensor ; rqstng P&A on 1 1111 (REF SECTION EVAP COVER WITH FAN) and 1 2222 (REF. SECTION TEMP SENSOR;. )
Steve M.
DRYER WHIRLPOOL WED7500GC0 Tightened door strike and latch assembly
Steve G.
MICROWAVE THERMADOR 16-11-157 Jim techline ; schdld next appmnt for 9/23 MON !
Steve M.
DRYER SAMSUNG DV56H9000EP Dryer not heating found open thermal fuse. Dryer vent needs cleaned and cover installed. Further repair will not be covered due to this issue4 yrs old in laundry area ; used 1 DC96-00887C (BRACKET) from stock
Steve G.
DISHWASHER WHIRLPOOL WDF760SADM0 "Customer states the the unit is leaking and in the morning her floor is wet. Did see a drop on the floor before tech got working on the unit;. ; pckd up 1 W10300924VP (gasket), ordrd 1 W10497235 (door seal,lwr)"
Steve M.
DISHWASHER GE GLDT696TSS00 "Unit will not start, cannot select cycle and cannot cancel any selections. Need to replace control assembly. Called warranty company denied repair5/7 yrs old in kitchen"
Steve G.
REFRIGERATOR HAIER HT21TS77SP Customer states that the unit is not cooling but the freezer is fine. Found ice build up around the damper area. Thawed out. Installed new defrost timer.; ordrng 1 1111:TS (DEFROST TIMER )
Steve M.
ELECTRIC RANGE FRIGIDAIRE FFES3025LWD Installed new switch and element. Unit operating ok.
Steve M.
DRYER SAMSUNG DV42H5000EW/A3 Noisy operation due to bad roller bearing installed new roller. Checks ok3 yrs old in laundry area; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
Steve G.
REFRIGERATOR KENMORE 253.7041341B Customers lower ice maker is leaking. Installed new ice maker assy..5304504052; pckd up 1 5304504052 (ice maker)
Steve G.
REFRIGERATOR GE TBX18ZRBR Customer states that the frig is not getting cold. Did check to see if any ice build up was on the damper or evap. No ice was found. Did find the damper door was closed and did show the customer how to open it up.. unit did check ok. Did advise the customer to put water in the unit so it will actually cool down and stay stable better.
Steve G.
RANGE GE PGS950SEF3SS "Customer states that the unit is not cooking. The control will not let you make a choice. Customers bottom door is locked as well, not able to unlock the bottom door. Did try to start the upper oven and the unit would not let it start. If customer does want to repair the unit they have to pay for the part prior since it is a special order part."
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Upon arrival found unit cooling and operating correctly. User interface is missing a few segments of the numbers. All functions work. Removed U/I to inspect. No loose connection or signs of damage. Unit needs U/I. ; ordrng 1 242058229 (user interface)
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Upon arrival found a smaller amount of water in deli drawer and some ice built up around deli drawer damper. Inspected filter housing above tray and found leak at water valve. Unit needs filter case with valve. ; ordrng 1 DA97-12663A (FILTER CASE)
Steve G.
WASHER WHIRLPOOL WFW85HEFC1 Install new door boot cycled unit test OK
Shawn H.
WASHER ROPER RTW4516FW1 "Checked unit over and found tub seal leaking. Water has gotten into the transmission and rusted the bearings. The clutch assembly is broken from lime scale build up. Clutch won’t shift to agitate position. Unit will need transmission, clutch assembly, drive block, spanner nut, and agitator bolt. ; ordrng 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W11255272 (gearcase) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)"
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2612TE1 "Customer states that unit is not cooling on the refrigerator section, found cold air return had ice blockage thought out cycled unit test OK. Check gaskets and gasket seems to be sealing fine"
Shaun S.
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 Upon arrival found that fridge side of the unit has a defective fan motor and freezer side is in need of new imk; rqstng P&A on 1 EVAPCOVERFRIDGESIDE and 1 IMK
Shawn H.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed all provided parts and ran diagnostics to test. Valve is functioning as it should and fan is running. All ok.
Shawn H.
DRYER SAMSUNG DV52J8700EP/A2 Upon arrival found noise coming from rear. Removed drum and found right rear roller worn causing noise. Replaced roller and shaft. Ran to test. No more noise. All ok. ; used 1 DC97-16782A (PLASTIC SUPPORT) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Upon arrival found water under flex zone drawer and crisper drawer in ff. Removed evap cover and found drain clogged. Cleared drain and installed leak kit per service bulletin. No more leaks. Unit has been leaking for awhile and damaged floor under unit. Have photos of damage. Water valve and supply hook ups are leak free. ; used 1 DA82-01415A (LEAK KIT) from stock
Shawn H.
WASHER SAMSUNG WA56H9000AW/A2 Upon arrival found unit half full with water. Put unit into drain and spin and pump has voltage but won’t move water. Replaced pump and ran to test. All ok. ; used 1 DC97-17349 (
Kevin S.
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Unit still clicking. Ordering new door closer parts for both sides. ; ordrng 2 241856501 (plate-door closer)s
Shawn H.
REFRIGERATOR LG LMXS30776D/02 Installed all provided parts. Advised customer ice bucket should be full in 24 hours.
Kevin S.
MICROWAVE SAMSUNG ME18H704SFW "Unit is running but not heating. Checked diode, suspect that it maybe bad. Found middle interlock switch had continuity both ways. Ordering 1 monitor and 1 door switch. Also customer had one mounting nut missing but had used some washers and nut in place. Check remaining fuses and thermostats had continuity. Checked transformer had continuity. Magnetron had continuity and was less than 1 ohm which should be good. Checked capacitance read good .98 uF. DOP is 9-27-18. Ticket #4151199093. Unit is out of manufacturer date will have to email bill of sale. Ticket@sea.samsung.com ; ordrng 1 3405-001033 (switch micro) and 1 3405-001034 (switch micro INTERLOCK) and 1 DE91-70063D (hv diode cable) and 1 DE92-90508A (MOUNTING NUT)"
Kevin S.
REFRIGERATOR KITCHENAID WRV986FDEM01 "When opening door lights do not come on, water will dispense. Icemaker in top is not working. With doors closed unit will show door is open from led light on display. Frig and freezer both cooling ok. 36F and 0F. Bottom icemaker is working. Called techline ran diagnostics test 16 and 17. 16 for left hand door working as should. Test 17 for righ hand door did not change state when opening and closing however that is tied in also with both pantry drawers and freezer door. Removed both door switches from frig and checked continuity both switches exactly the same. Called back techline file #7725926710 the left pantry drawer ui is working properly. They suspect left hand pantry drawer switch. Order 2x switches.; ordrng 2 WP12466104 (switch)s"
Shaun S.
DISHWASHER FRIGIDAIRE FFID2426TS2A "Upon arrival found that in junction box had loose wiring, tech repaired wiring on unit, ran and checked out, unit checks ok"
Shaun S.
REFRIGERATOR MAYTAG MEP5770AAB "Upon arrival removed and replaced eoc and temp probe on unit, ran and tested unit checks ok"
Shaun S.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Remove and replaced ice bucket assm on unit, ran and tested product, unit checks ok"
Shaun S.
WASHER LG WM3470HWA "Upon arrival found that door glass on washer was extremely dirty causing water to leak between glass and door boot, tech cleaned door glass unit checks ok"
Kevin M.
REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Ff section freezing up and left door closer is broken lower IMk sencor is broken off; ordrng 1 DA32-10104N (temp sensor) and 1 DA47-00243K (BIMETAL ) and 1 DA47-00243K (HEATER) and 1 DA97-12609C (FF FAN ASSY) and 1 DA97-13070A (CLOSER) and 1 LOWERICEMAKER (LOWER ICE MAKER)
Shaun S.
REFRIGERATOR SAMSUNG RH25H5611SR/AA "Upon arrival found that unit is cycling and working as it supposed to, customer to watch unit over weekend"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Installed parts and per service pointer W11218221 and needs wiring harness for pantry drawer; ordrng 1 W11170612 (harns-wire)
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Replaced parts per samsung bulletin. Unit checks ok.
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Replaced evap cover, plugged in unit, replaced shelving. Told customer wait a few days make sure unit is cooling and checks ok."
Kevin S.
WASHER SAMSUNG WF42H5200AW "Upon arrival unit was DOA wouldnt power on. Unplugged unit, found arc burnt mark on plug. Bottom plug for recepticle loose. Place plug in top, powered on unit. Put unit into rinse and spin, unit filled, washed, drained and spun without issue. Door latches and locks fine. Unit checks ok."
Brad A.
DRYER LG DLEX3700W "Found unit will not heat on normal cycle, will heat on all other cycles. Ordered main control and user interface.; ordrng 1 UNKNOWN (USER INTERFACE ) and 1 UNKNOWN (MAIN CONTROL BOARD )"
Brad A.
WASHER AMANA NTW4605EW0 "Found agitator will not break free from gearcase, ordered new agitator and shield.; ordrng 1 W10908289 (AGITATOR) and 1 W11085570 (SHIELD)"
Brad A.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Found icemaker frozen up, not producing ice. Ordered icemaker service kit.; rqstng P&A on 1 DA82-02697A (ICEMAKER SERVICE KIT), states that autho needed"
Brad A.
OVEN MAYTAG CHE9800BCB "Customer was not home, will have to reschedule.; saved tckt"
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed parts did ice maker bulletin and took pictures
Brad A.
WASHER MAYTAG MVWC555DW0 "Deductible 100 Collected.Found hub and washplate warn out, not spinning properly. Ordered washplate and hub kit. Located in the basement, manufactured 7/2105; ordrng 1 W10528947 (HUB) and 1 W10902814 (IMPELLER )"
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed parts and took pictures of ice maker bulletin has been done
Kevin M.
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 Kitchen 17 yrs old FZ temp 1 & FF 38 unit checks ok at this time
Brad A.
DISHWASHER BOSCH SHP878WD5N/11 "Installed new door and harness, unit checks ok."
Brad A.
WASHER WHIRLPOOL WTW5500XW1 "Installed new capacitor and motor, unit checks ok."
Brad A.
DRYER HOTPOINT HTDX100EM7WW "Installed new timer and knob, unit checks ok."
Tim R.
DISHWASHER KITCHEN AID KUDS301XSS9 Installed new dishwasher upper rack. Checks ok
Tim R.
DRYER SAMSUNG DV42H5000EW/A3 Replaced idler unit checks OK
Tim R.
REFRIGERATOR SAMSUNG RF23HCEDBS Replaced icemaker and adjusted water line. Checks ok; used 1 DA97-13718C (IMK) from stock
Tim R.
WASHER LG WT4870CW Checked unit over found unit giving a UE error even when empty. Needs main control. No repair.
Tim R.
WASHER MAYTAG MHW6000XW1 Checked unit over found that the unit needs motor control due to F06-E01 no communication between motor control and main control. Per whirlpool unit needs motor control. Customer to decide.
Tim R.
WASHER LG WM0642HW Checked unit over found that the washer has loud bearing noise. needs tub assembly. No repair due to cost.
Tim R.
DRYER GE DCVH680EJ0WW "Checked unit over found shorted thermostat replaced thermostat. Unit had to be removed in order to service. Instructed customer also to clean their vents to keep this from happening again. Additional 25 labor for second man charge; used 1 WE4M160 (T-STAT,HI LIMIT L210) from stock"
Tim R.
WASHER WHIRLPOOL WTW7040DW0 Checked unit over found and F0 E5 error and an F1 E2 error code indicating shorted main control. Replaced control and cleared codes. Checks ok.
Tim R.
COOKTOP KENMORE NO MODEL GONE111 Checked unit over found broken ignitor wire which was grounding out and keeping unit from lighting. Fixed wire checks ok
Steve M.
DISHWASHER GE GDF520PGD0WW Leak coming from dishwasher area. No signs of fault with dishwasher. Found dishwasher drain line without a loop may be cause of backup in dishwasher. removed and Cleaned float assembly and recommended cleaners for calcium build up.
Steve M.
WASHER SAMSUNG WF42H5200AF/A2 Installed new door boot. washer is operating ok 2.5 yrs old
Tim R.
RANGE GE JB700DJ5WW Door glass was broken while unit was being installed. Not a manufacture defect GE will not pay for the door glass. Instructed customer billing GE for customer instruct.
Steve M.
MICROWAVE GE PEB7226EH2ES Interior cabinet is burnt. Waveguide cover is completely burnt through and melted 2yrs old in kitchen. Casey @Ge techline 190919-004612 unit non repairable. Carolyn @ Lowe’s was notified
Steve M.
RANGE FRIGIDAIRE FFEF3012UWB Installed new elements. Unit operating ok
Steve M.
MICROWAVE SAMSUNG ME21K7010DG Lights and turntable not working. Found wire harness not plugged in on. Main board from previous service 3 yrs old in kitchenBatman3392@gmail.com
Steve M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Coils and drain needed cleaned. Unit operating ok
Steve G.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Last time out customer had water filter issues. This time the metal arm for the ice container was under the solenoid assy for the crush and cube arm on the ice container. Did show customer how to correct if happens next time
Steve G.
MICROWAVE GE JVM3160 Customer just purchased the unit and does not heat or start up. When the door is closed the cooling fan kicks on. Check the door switches and noticed that the cabinet is damaged. Customer going back to vender.
Steve G.
LAUNDRY CENTER GE GUD27ESSJ0WW Installed new motor assy. Cycled unit test ok.
Steve G.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 06 Customer states that the unit is not making ice ... Found large amount of ice build up on top of the ice container. Did explain to the customer that the ice container does not rest against the ice room wall. Did give customer helpful hint on how to release ice if it build up.
Steve G.
DISHWASHER GE GDT695SGJBB Customer states that the unit only wash one time the second time the second time it ran for less then a minute and the unit start flashing and shuts off and then back on and starts flashing. Customer called vendor and they are exchanging the unit out.
Tim R.
WALL OVEN KITCHEN AID KOCE507EBS03 "Replaced door locks, appliance a manger board and oven control board. Unit starts and runs for 1 second them gives and F1 E5 error code inverter issues. Ordering magnetron, inverter and light build. ; rqstng P&A on 1 W10886919 (lmp-basles), states that autho needed"
Steve G.
WASHER ELECTROLUX EIFLS60LT1 Customer states that the unit is not draining.. found debris in the filter. Cycled.
Steve G.
REFRIGERATOR WHIRLPOOL GI6FARXXY07 Installed new ice maker assy. Cycled.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHS2622MSJ Upon arrival found unit freezing items in upper left side of fresh food section near damper. Ran diagnostics and found no codes. Ran damper and it isn’t fully closing. Removed and inspected. Found pivot arm of damper loose from door. Reassembled and ran to test. Damper functions as it should. All functions work as they should.
Steve M.
REFRIGERATOR KENMORE 596.628242 Unit not defrosting. Previously service and timer was installed. Defrost circuit is open. Unit needs to be thawed for 24 hours with doors open prior to being repaired15 yrs old in kitchen ; ordrd 1 12001937 (thermostat) and 1 WP67002135 (heater- de)
Shawn H.
WASHER WHIRLPOOL WTW5840BW0 "F5E1 Long fill no fill, F8E1 lid open, F0E2 over suds, F2E1 stuck button, codes present. Ran unit in diagnostics and found no flow from cold and weak flow from hot. Found supply valve for cold shut and filter screen clogged on hot side. Turned valve on and cleaned screens. Ran unit in diagnostics again and have good flow. Lid lock works fine and all buttons function. Over suds condition was from too much detergent. Leveled unit and calibrated. Ran auto test and all ok. No more codes and unit will complete cycle. 6 years old in laundry room."
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2322MBHA "Removed and replaced damper motor on unit, ran and tested product, had customer observe and check repair, unit checks ok"
Steve G.
RANGE - ELECTRIC WHIRLPOOL WFC310S0ES1 "Repair the part that spark. After installing the new switch, receptical and small burner found another issue with the unit. Need to order front left large burner switch as well. ; schdld next appmnt for 9/20 FRI 8 am"
Steve G.
MICROWAVE GE JVM7195SK3SS Customer states that the unit is not heating. ; ordrng 1 GEWB27X10011 (CAPACITOR ) and 1 GEWB27X11079 (MAGTUBE) and 1 GEWB27X1160 (DIODE)
Shaun S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Removed and replaced evap cover and sensor on unit, ran and checked out, unit checks ok"
Steve G.
WASHER GE GTW680BSJ6WS Customer states that the unit is leaking just about every time. Found leak coming from the hose. ; ordrng 1 WH41X24174 (recirculation tube)
Shaun S.
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A Upon arrival found that unit has a evap fan motor not running due to fan motor being froze up du to doo no shutting and sealing properly and frosts up freezer cabinet. Made repairs unit checks ok
Steve G.
DISHWASHER BOSCH ;SHXM98W75N/11 Customer states that the unit is not getting any water into the unit. ; ordrng 1 1111 (WATER VALVE) and 1 2222 (SENSOR /BLADDER ON LEFT SIDE)
Shaun S.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Upon arrival found that unit has a froze up water tank not giving water to imk and disp area tech repaired issue unit checksmok
Kevin M.
REFRIGERATOR GE GFE29HSDASS Installed new compressor and recharged and checks ok
Shawn H.
REFRIGERATOR KITCHEN AID KFCS22EVMS0 "Checked unit over and could not duplicate concern of fluctuations in temp. Ran diagnostics and all functions work as they should. Evap fan runs, compressor runs, condenser fan runs, sensors test good, damper opens with ease. Possible control issue or possible compressor overheating. Quoted customer both options and advised to monitor. Could not duplicate concern."
Kevin M.
REFRIGERATOR MAYTAG MFX2876DRM00 Removed water filter and adjusted the water flow and unit checks ok
Shawn H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Upon arrival found unit plugged in running, and PO on display. PO is a power outage code. Cleared PO and put unit into diagnostics. When putting unit into test 3 sub test 4 the unit powers down and shows PO. Main board still has voltage to it from the power supply board. This is a test for both fc and rc fans to run. Ran each fan on its own and fc fan isn’t running. Not getting voltage from board. Unit t needs main control and fc evap fan. ; rqstng P&A on 1 W11109595 (motor-evap) and 1 WPW10675033 (cntrl-elec), states that autho needed"
Kevin M.
REFRIGERATOR WHIRLPOOL ED5PHEXRQ00 Defrost drain is plugged up called Kaeli from HBW- cleaned out def drain-
Shawn H.
MICROWAVE GE JVM7195SK3SS "Upon arrival found turntable motor making a clicking noise. Coupler is installed correctly and plate is lined up correctly. Also found wave guide cover torn. Unit will need wave guide cover, turntable motor, and coupler. ; ordrng 1 WB02X28880 (cover mgt) and 1 WB06X10815 (coupler) and 1 WB26X10233 (turntable,motor)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS24WRBW0 25 years old in kitchen. Unit has an almost fish like odor to it. Has no fish in unit and has bleached it several times and uses baking powder but nothing helps. Also found crack in liner of door at ice chute. Water leak is from the defrost drain being clogged and overflowing. Cleared drain. Could not find source of odor. Customer states unit will get condensation and frost along the top of the freezer and food freezes in fresh food section. Damper is closing properly but cold control is stuck on and won’t shut down. Crack in door liner is cause of moisture. Liner is NLA. Unit needs liner and cold control. ; rqstng P&A on 1 215201501 (LINER(NLA)) and 1 5303300027 (control-temperature)
Shawn H.
WASHER AMANA NTW4501XQ0 "F7E7, F2E1, F7E1 codes present. F7E7 motor unable to reach target rpm, F2E1 stuck button, F7E1 basket speed sensor fault. The last code was present previous service. Checked unit and found tub locked up. Removed belt and could not turn tub by hand. Gearcase is locked up preventing unit from spinning. Unit was quiet and had no signs of bearing noise on previous visit. Unit needs transmission. This is a recall and did not collect deductible. Customer is calling NSA to dispute deductible. Unit will need transmission. ; rqstng P&A on 1 W11255272 (gearcase)"
Shawn H.
DISHWASHER MAYTAG MDB8949SBM0 "6-1, 6-6, 6-4, 10-1 codes present. No fill code, cool water code, open float switch code, and dispenser circuit code. Ran unit in diagnostics and all functions work fine. Control is shorting out causing error codes. Unit needs control. This is a separate issue from last service. Collected deductible by check. ; rqstng P&A on 1 W10595568 (cntrl-elec)"
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814QW8B "Unit was not holding proper temperatures, found cold control connector not seated properly. Connected control properly. Unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RS25J500DSG/AA "Installed new control, heater, and sensor, unit checks ok."
Shaun S.
DRYER WHIRLPOOL WED7300XW0 "Upon arrival found that unit is giving a AF error code, upon speaking to whirlpool tech was told the issue in the thermistor on unit, but if unit is drying ok u may be getting false reading, informed customer of situation, customer to hold off on repair"
Shaun S.
REFRIGERATOR MAYTAG MRT118FFFH01 "Found that noise that customer complaint of is coming from comp when it starts, explained to customer it’s a normal operating sound unit is ok"
Brad A.
REFRIGERATOR FRIGIDAIRE FRT21HS6JB0 "Installed new hinge and shelf, unit checks ok."
Brad A.
DRYER SAMSUNG DV210AEW/XAA "Found element open, installed new element, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"
Kevin M.
REFRIGERATOR KITCHEN AID KFIS27CXMS0 Ice maker is not advancing in diagnostics ; ordrng 1 WPW10122559PW (IMK)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Unit needs repaired per service pointer FF sectionfrosting up; ordrng 1 W10861900 (cntrl-elec)
Brad A.
DISHWASHER KENMORE 665.166159 "Deductible 100 PaidLocated in the kitchen, manufactured Found door panel stripped out, screws will not seat properly, detergent door release is broken, motor not turning with proper voltage applied. ; rqstng P&A on 1 UNKNOWN (OUTER DOOR) and 1 UNKNOWN (DISPENSER DOOR ASSEMBLY) and 1 UNKNOWN (MOTOR AND PUMP ASSEMBLY )"
Brad A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found fill valve not opening with proper voltage applied, found upper rack tracking broken, detergent door does not open. Ordered valve, adjusters, and dispenser assembly. Located in the kitchen, manufactured 9/2017; rqstng P&A on 1 W10712395 (ADJUSTER) and 1 W10861000 (DISPENSER) and 1 WPW10327249 (FILL VALVE)"
Brad A.
WASHER WHIRLPOOL WTW8000BW0 "Found fabric softener dispenser overflows and leaks out of unit, ordered new dispenser.; ordrng 1 WPW10553370 (FABRIC DISPENSER)"
Brad A.
WASHER SAMSUNG WA456DRHDSU/AA "Installed new struts and clutch, unit still shaking, found drain pump casing cracked due to tub being off balance. Needs drain pump and inner tube. Needs authorization.; schdld next appmnt for 9/20 FRI !"
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF2A Replaced console and control. Checks ok
Tim R.
WASHER WHIRLPOOL WTW4800XQ4 Replaced actuator. Due to unit not unlocking at the end of the cycle. Unit getting two codes one for couldn’t reach target rpms and motor speed not detected. Checks ok; used 1 W10006355 (ACTUATOR) from stock
Tim R.
REFRIGERATOR WHIRLPOOL GS6NBEXRL00 Tested optics they were working properly. Fill valve wasn’t frozen. Unit had power going to icemaker but wouldn’t cycle replaced icemaker. Checks ok; used 1 1129316 (ICE MAKER) from stock
Tim R.
WASHER-DRYER COM KENMORE 417.948023 Checked unit over found bearing noise coming from the transmission needs new transmission. No repair due to cost.
Tim R.
DRYER SAMSUNG DV431AEW/XAA Fixed dryer console. Checks ok.
Tim R.
DRYER SAMSUNG DV350AER/XAA Replaced idler and installed belt.. Checks ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
WASHER LG WT7200CW Replaced bleach dispenser and drain hose. Checks ok ran unit twice no leaks.
Steve M.
DISHWASHER SAMSUNG DW7933LRAWW/AA Heavy smart auto. Over fill error. Recommend case sensor. installed new sensor. If problem persists a new case break will need to be ordered.; used 1 DD94-01006A (CASE SENSOR) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE LFTR2021TF Unit not cooling. Found seized evap fan. Replaced fan. Running ok; used 1 242077705 (EVAP MOTOR) from stock
Steve M.
REFRIGERATOR KITCHEN AID KBFC42FTS00 Daniel @ warrentech customer service noted that this unit is a 42” built in which we do not service. Another company has been out and install control boards and several other parts in unit still not working referred her to Beaver Creek appliance
Steve M.
REFRIGERATOR FRIGIDAIRE FRS26RLECSB Unit leaking water from icemaker fill tube. Icemaker accidentally was turned on. Customer hasn’t been using the unit. Customer request of icemaker removal to resolve issue
Steve M.
REFRIGERATOR WHIRLPOOL ED5LTAXVL01 Iceroute clogged. Iceroute seal is worn out. Replaced ice door kit.; used 1 W10823377 (ICE DOOR KIT) from stock
Steve M.
WASHER SAMSUNG WF42H5200AW/A2 Screen scrolling. Unit not filling properly. Found anti siphon plug jammed. Corrected issue. Unit operating properly.4.5 yrs old in laundry area
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Icemaker not working. Unit does not have an icemaker. The refrigerator is new to her. Only charged customer our normal service trip and home buyers warranty ticket needs to be canceled
Steve G.
WASHER MAYTAG MVWX655DW1 Install new main board calibrated unit secured drain line test OK
Steve G.
REFRIGERATOR SAMSUNG RD28K9380SG/AA 02 Customer states that the unit is not making ice. Customer had a large ice cubes caught between the ice container. Adv the customer that ice does get caught up due to the space between the ice con ain’t and the edge of the ice room. Cycle unit
Steve G.
DISHWASHER - BUI GENERAL ELECTRIC DDT595SMJES Installed new dryer fan motor. Found old fan motor rubber seal around was hitting the fan.
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Customer states that the unit has been making a strange noise. She did have a video of the noise but tech was still unable to recreate the noise. Tech unplug the unit for several minutes to recreate noise.
Steve G.
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA "Customer states that the fresh food section is not getting cold. Another company has been out several times, and customer is still not keeping things cold. Tech found the cold air return was frozen up and frost build up in the freezer from a air gap in the freezer gasket. Thawed out cold air return and form freezer gasket."
Steve G.
WASHER MAYTAG MVWB765FW2 Installed new console. Cycled
Steve G.
DRYER ROPER RED4640YQ1 Spoke to Andrea autho 139ANWLCustomer thermal cutoff fuse was out. Customer did replace the house vent about a month ago. Tech removed the lint trap/blower housing and clean out trap. Installed new fuse. Cycled. ; pckd up 1 3392519 (thermal fuse)
Shawn H.
WASHER GE WHRE5550K2WW Installed all provided parts and ran to test. All ok. No more leaks or noise. ; pckd up 1 WH2X1193 (TUB NUT)
Shawn H.
WASHER MAYTAG MVWX655DW1 Cannot remove washplate hub from splines of transmission. Washplate shattered on removal and hub is seized to the spline of the transmission. Unit will need transmission. Calling BMS to get additional part authorization. Spoke with BMS and due to cost they’re going with replacement.
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Customer stated that on Sunday September 15 the unit shut down on its own. Outlet had power but unit was inop. Customer unplugged unit and let sit for 5 hours. They plugged it in and it’s cooling fine since. The ice maker is sluggish to produce ice. Took 3 days to fill bucket. Checked for error codes, none found. Ice maker cycled and filled fine when tested. Could not duplicate concern. Samsung ticket # 4151177598"
Shawn H.
DISHWASHER FRIGIDAIRE FBD2400KW12B "Upon arrival found unit not fully draining. Holding some water in sump. Drain line is clear, good loop in it. Pump is running but slow to move water. Installed new pump and ran to test. All ok. ; used 1 A00126401 (DRAIN PUMP) from stock"
Shawn H.
DRYER MAYTAG MEDC215EW1 Upon arrival found unit won’t start. Found thermal fuse on blower housing shorted open. Replaced and ran to test. Unit heats and runs fine. No blockages in blower housing causing back up of heat. Temps are within range on high and cycling fine. Advised customer to have vent shortened and cleaned. ; used 1 3392519 (FUSE) from stock
Tim R.
DRYER WHIRLPOOL GEW9250PW1 Checked unit over found main control not sending power to the display needs new main control. Parts is NLA. Talked with customer and let her know what was going on because she was not home. She said it was the same issue as she had before which was not correct because her previous issue was a loud idler and rollers needing greased.
Shaun S.
WASHER SAMSUNG WA52M7750AW/A4 "Upon arrival removed and replaced lid assm on u it, had customer observe repair, unit checks ok upon techs departure"
Shaun S.
WALL OVEN GE 1111 Upon calling customer to let them know that tech is in route for repair was informed that customer needs to cancel appointment per customer over the phone
Shaun S.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA "Removed and replaced display assm on unit with proper one, ran and tested product, unit checks ok"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Upon arrival found that freezer door is no sealing properly causing unit to freeze up and stop air flow to fridge side, looks as if cabinet is twisted or warp to cause unit not to seal customer to place call to frigid about getting unit replaced, tech has taken pics of unit as it sits now"
Tim R.
OVEN MAYTAG MGR6775BDS20 Replaced shorted bake ignitor. Checks ok; ordrng 1 WP7432P143-60(TS) (igniter- b)
Kevin S.
ICEMAKER SAMSUNG RF25HMEDBSG/AA Replaced parts per bulletin. Pulled out water line slightly from back as per samsung spec and checked with mirror. Put unit into power freeze and cool mode. Unit checks ok.
Tim R.
RANGE LG LRG3085ST Checked unit over found that the broil ignitor wasn’t lighting would heat up but not light. Unit needs new ignitor; ordrng 1 MEE61841401 (BROIL IGNITOR)
Tim R.
MICROWAVE BOSCH HMV3053U/01 Replaced door switches. Checks ok.; ordrng 1 00617228(TS) (DOOR SWITCH) and 1 00617229(TS) (DOOR SWITCH)
Kevin S.
REFRIGERATOR FRIGIDAIRE LFHT1831QP5 Bottom right hand side of frig door seal is loose. Had to adjust in place. See sticky note.
Kevin S.
DRYER GE GTD42EASJ0WW Change door switch and door latch. unit checks ok.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Installed ice maker and wv and checks ok
Kevin M.
REFRIGERATOR GE A4425GDTAWW Installed new cont brd and def coil and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL GI6SSARXXF06 Def drain is plugged up cleaned drain and adjusted grommet
Steve M.
DISHWASHER FRIGIDAIRE FGIP2468UD0A Unit is operating properly. Unit is filling and washing properly . Ran unit 3 times. Possibly delay while closing door/pausing of unit in cycle.Switch to COD for no problem found under factory warranty
Kevin M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new def heater and checks ok
Steve M.
REFRIGERATOR SAMSUNG RS25H5111BC/AA 22E. FF fan error. Unit is frosted up. Found clogged evap drain. Cleared drain tubes and installed new defrost sensor to ensure proper function of defrost. Unit is operating properly ; ordrng 1 DA32-00029Q (SENSOR (TS))
Brad A.
WASHER SAMSUNG WA48J7700AW/AA "Installed new washplate and cap, unit checks ok."
Brad A.
DISHWASHER KENMORE 665.1572569 "Found leak at inlet valve hose, found spring clamp worn out, installed new clamp, unit checks ok."
Brad A.
WASHER MAYTAG MVWX655DW1 "Installed new control board, unit checks ok."
Brad A.
WASHER MAYTAG MVWC350AW1 "Installed new gearcase motor and seal, unit checks ok."
Steve G.
WASHER AMANA LW8303L2 Found leaking coming from pump brand new pump we ordered drain pump part warranty; saved tckt
Shawn H.
DRYER WHIRLPOOL WED9500TC0 Unit is 11 years old in laundry room. Upon arrival unit would power up and after a few seconds F01 code appears. Code refers to a failed control. Per tech sheet replace main control. Unit needs both control boards. ; ordrng 1 W10121375 (user interface outer) and 1 W10294630 (kit)
Shawn H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Upon arrival I double checked connections and wiring at lower hinge. These units are notorious for the blue wire to the auger motor pinching and shorting open. Found harness broken at lower hinge. Unit has good voltage to molex connector under door. Unit needs door assembly. ; rqstng P&A on 1 LW11037733 (dor-fip), states that autho needed"
Shaun S.
WASHER GE GTW460ASJWW "Installed all necessary parts and repaired unit, had customer observe repair, unit checks k"
Shaun S.
MICROWAVE WHIRLPOOL UMV1160CS-3 "Upon arrival found that tech couldn’t get unitbto duplicate problem, tech then contacted tech support and explained to them the issue that were having, told tech support that unit has already had mag tube and diode replaced was asked to change trans and capacitos ; ordrng 1 CAPACITOR and 1 HIVOLTAGETRANS"
Shaun S.
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Upon arrival found that temps that were showing doesn’t match temps on front display, product in freezer frozen but yet temp showing 30* ice cream ice frozen solid and bottle of water is frozen ice was was formed in mold, tech ordering parts to repair unit; rqstng P&A on 1 FREEZETEMPSENSOR and 1 FRIDGETEMPSENSOR and 1 MAINBOARD, states that autho needed"
Kevin S.
REFRIGERATOR SAMSUNG RF18HFENBSR/US "Customer has all food in spare frig. Pulled out shelving in fresh food section. Removed evap cover, has damage will need new part. Used steamer to clear frozen drain hole, checked and used steam in drain tubes removed from rear make sure everything was clear. Unit is defrosting properly just drain frozen over, unit not dirty and not very old. Inspected dont find anything obviously wrong with drain whole, everything,in alignment unless issue with insulation. Also removed bottom freezer door, removed any frost build up top. Removed and replaced door seal. Removed and inspected evap,cover in freezer. Everything checked ok. Assume just warm air getting in unit from seal or door or insulation problem. Pics attached. ; rqstng P&A on 1 DA63-04439A (FRESH FOOD EVAP COVER)"
Kevin S.
WASHER GE GTW330ASK3WW "Upon arrival, unplugged unit then tried to put into a drain and spin. Unit leds lights are functioning, hit start, nothing, not even lid lock. Suspect lid lock, unit still has some water in tub. Talked with Harry Mccain acting provider for tennant of apartment. First noticed transmission oil leaking from motor cover. Removed motor cover and took more pics. Pulled tech sheet, put unit into,diagnostics, pulled led error codes and converted them 6, 23, 26,27,28. Lid lock failure, and out of balance error etc. talked over with Harry and Krista over the phone, explained the details will order lid lock and harness.; ordrng 1 WH01X27954 (lid lock quick relea) and 1 WH19X24141 (lid lock harness)"
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA Ordered parts for lower & upper IMk per IMk bulletin ; ordrng 1 DA81-05595A (SEAL) and 1 DA82–02367A (CLIPS) and 1 DA94-02679F (BRD) and 1 DA97-00209Z (FILL TUBE) and 1 DA97-07603B (IMK) and 1 DA97-14474C (CONTAINER) and 1 DA97-15217D (IMK) and 1 DA97-19898A (TUBE)
Kevin M.
REFRIGERATOR KENMORE 10678182891 "Installed new fan compressor is also making noise need to replace compressor ; rqstng P&A on 1 W10309988 (compressor), states that autho needed"
Brad A.
DISHWASHER BOSCH SHE863WF2N/10 "Found unit not powering on, customers electric coming to unit will not supply proper voltage. Informed customer to have electrician check line."
Brad A.
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Installed new filter assembly, unit checks ok."
Brad A.
DRYER MAYTAG DE7400 "Unit blows breaker when timer is on, needs timer, timer is NLA, Customer to be reimbursed amount paid."
Brad A.
WASHER WHIRLPOOL WTW5500XW1 "Unit will not spin or agitate, found run capacitor not supplying proper voltage to motor, ordered new capacitor. Located in the laundry room. Manufactured 5/2011; ordrng 1 W10804664 (CAPACITOR)"
Brad A.
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found water valve leaking, found ff ice room fan not turning on with proper voltage applied. Ordered fan and valve.; rqstng P&A on 1 242253002 (WATER VALVE) and 1 5304493604 (FAN)"
Marlise M.
test 123
Tim R.
DRYER SAMSUNG DVE45M5500Z/A3 Not heating. Replaced shorted heater. Tested checks ok.; used 1 DC97-14486A (ELEMENT) from stock
Tim R.
OVEN WHIRLPOOL WOS92EC7AS01 Checked unit over found that the unit needs a new control board. Unit has to be pulled out of the wall. Customer to review cost of new unit.
Tim R.
RANGE LG LSD4913ST/00 Checked unit over found a bad connection on temperature probe keeping unit from heating to proper temperature constantly. Fixed connection checks ok
Tim R.
WASHER WHIRLPOOL WTW8500DC2 Replaced fill valve checks ok; used 1 W11165546 (WATER VALVE) from stock
Tim R.
FREEZER SAMSUNG RF25HMEDBSG/AA Reset filter light and cleared frozen ice. Checks ok
Tim R.
MICROWAVE GE JVM3160DF4WW Replaced control panel. Checks ok
Tim R.
DRYER WHIRLPOOL WED7400XW0 "Replaced front felt and reglued rear felt. Checks ok; pckd up 1 280140 (seal,drum)"
Tim R.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ04 Cleared frozen drain. Replaced ice maker. Checks ok; pckd up 1 1129316 (icemaker kit)
Tim R.
REFRIGERATOR SAMSUNG RF4287HARS/XAA Cleared frozen drain in freezer. Checks ok
Tim R.
REFRIGERATOR FRIGIDAIRE LGUB2642LP9 Checked unit over found ice maker not cycling. Found water in bucket and unit not cycling. Found bad connection on icemaker harness fixed connection. Checks ok
Tim R.
DISHWASHER [UIS FAILED] ASKO MISSING MODEL Checked unit over found multiple button is broken on control pad and unit would not going to drain. Needs a new control pad and main control board. Model and serial worn off. Not able to come up with parts due to missing model and serial. Unit in the kitchen about 15 years old
Steve M.
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA #4151165681 Called techline. Had visual support to show all work that has been done. If unit frosts over pictures of the frost need to be added to ticket.
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Installed icemaker service kit. All parts are updated. Water line adjusted sealed iceroom and installed new icemaker, adjusted fill tube. Installed new auger drain and y clip with new control board. Took pictures of all steps and attached in Sd-quick pics"
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Icemaker not producing ice. Unit had air pocket in water line from filter change. Had to cycle icemaker twice to purge air. Unit operating ok. Also sealed ext of iceroom with silicone. 1.5 yrs old in kitchen.
Steve M.
REFRIGERATOR GE GWE19JSLAFSS "Icemaker not working and door won’t close. Found freezer frosted over. Huge ice plate in base of freezer from frozen ice,alter fill cup. Cleared entire unit free of ice. Test filled icemaker. Unit operating ok at this time."
Steve M.
REFRIGERATOR FRIGIDAIRE FPSS2677RF1 Unit is not defrosting. Found freezer def thermistor way out of range. Installed new thermistor. ; pckd up 1 5303918776 (thermistor)
Steve M.
DRYER SPEED QUEEN ADE4BRGS175TW01 "Door not closing properly, found bulkhead seal not positioned properly.Reinstalled bulkhead seal"
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 02 Install new upper icemaker new lower icemaker upper ice container new upgrade clip assembly and sealed around the ice room cycled both icemakers test OK
Steve G.
WASHER MAYTAG MHW3505FW1 Customer states that the unit has an e1-f9 error;; ; pckd up 1 WPW10448876 (switch-wl)
Steve G.
WASHER WHIRLPOOL WTW8500DC4 Customer states that the unit was filling very slow. Tech check water going into the unit and the screens on the water valve. Check good. Installed new water valve.W11165546; pckd up 1 W11165546 (valve)
Steve G.
REFRIGERATOR SAMSUNG RF18HFENBSR Customer ice maker broke apart. Installed new ice maker. Cycled. ; pckd up 1 DA97-07603B (ICE MAKER)
Steve G.
DRYER SAMSUNG DV456200EZ/A3 Customer states that the drum will not turn. Installed new idler pulley. Cycled ; pckd up 1 DC93-00634A (IDLER PULLEY)
Steve G.
DISHWASHER KITCHENAID KDTE104ESS1 Customer states that unit leaked and was running down the cabinet. Found out that the customer had some suds issues. Gave customer tips cycled.
Steve G.
DRYER - GAS GENERAL ELECTRIC GTD42GAS2WW Customer states that they had just purchased a dryer from Appliance factory gallery and mattress. Customer did try to use the unit and unit has never heated up. Did check several connections and found that power to the gas regulator and noticed that the igniter was out as well. Customer called vendor and vendor is exchanging out the unit.
Steve G.
MICROWAVE GE JNM7196SK3SS "Installed new diode, capacitor and MAGTUBE. Load text assy. Check ok"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFTR1828SE0 Upon arrival found evap fan getting voltage but not running. Unit needs fan motor. Replaced and ran to test. All ok. ; pckd up 1 242077705 (evap motor )
Shawn H.
WASHER/DRYER MAGIC CHEF n/a Installed all provided parts and ran to test. All ok. Machine functions as it should now.