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for Bellbrook, OH
GE Dryer Service
Susan - Bellbrook, OH
Very pleased with the prompt, courteous and professional service.
Nancy - Bellbrook, OH
Great service, very efficient
Wanda - Bellbrook, OH
The whole team made the repair process smooth and seamless. Highly recommend!
Pam - Bellbrook, OH
Jack - Bellbrook, OH
Professional team. Repaired our LG Dishwasher.
John - Bellbrook, OH
I was disappointed that the service man didn’t have the the part that was needed to repair my dishwasher. It was a motor for a whirlpool. I understand there’s Only so much room in a van but I already had to wait til payday to have him come out and now the part has to be ordered putting me at least one week out and then still have to make the repair appt. I think $99 Or whatever it was (a lot) for a service call is pretty pricy too
Forrest - Bellbrook, OH
Redwood - Bellbrook, OH
Tim does excellent job every time hes been on my site. He had the dishwasher running and repaired in 20 minutes. Thanks.
Jeannette - Bellbrook, OH
Tim did a great job but even before the scheduled appointment to fix the seal on our refrigerator, he called and asked questions about the piece. As a result, he was able to make sure he had the correct piece with him to fix the problem avoiding ordering the part and scheduling a second appointment! That’s great customer service! Thank you!
Jamie - Bellbrook, OH
Shawn found the problem, which was by no means obvious. Better yet, he found a solution, which required a great deal of patience and determination.
Blanche - Bellbrook, OH
Tim from Authorized Service was prompt, knowledgeable and courteous. He fixed our dishwasher without any issues and was prepared with the proper parts for the make and model. I would highly recommend Authorized Service!
Waste of Time and Money
ab - Bellbrook, OH
He showed up, opened our freezer door a couple of times without checking anything else, and then insisted it had to be the slide rails. Even after trying to reason with him that I'd already tried things to rule out the rails, he continued to insist based on his arrogance in experience. He couldn't even be convinced to spend another couple of minutes looking at the problem. I ended up buying the rails he suggested just to complete my part. Lo and behold, nothing has changed. Big waste of time and money from my perspective. Maybe the other technicians are better, but I wouldn't bother with Kevin M again.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Great customer service
Gary - Bellbrook, OH
Tim was thorough and trustworthy
Mark - Bellbrook, OH
Barb - Bellbrook, OH
Forbes - Bellbrook, OH
Amazing service. Fast and professional.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ No model serial tag Anne is emailing Big Sandy; saved tckt
WASHER-DRYER COM LG WM3488HW Checked unit over found that the cold water valve was sticking open. Replaced cold water valve. Tested no leaks. Instructed customer to keep an eye on the first load they do to make sure there are no leaks.; used 1 5220FR2075L (WATER VALVE) from stock
REFRIGERATOR KITCHENAID WRV986FDEM01 No lights in unit open the drawer it dispenses water not making ice intermittently cooling called Lowes -Johnny- they will contact customer within 2-3 business days
DRYER GE GTD65EBSJ4WS Greased rear bearing. Checks OK
DISHWASHER BOSCH SHE68T56UC/07 Unit needs new control. No repair due to cost
DRYER SAMSUNG DV40J3000EW/A2 Replaced heater. Checks ok; used 1 DE486A (
WASHER SPEED QUEENO TR7003WN Reset control and adjusted door lock tested. Working properly now.
WASHER SAMSUNG WF45K6500AV/A2 Instructed customer on usage and leveled unit. Checks ok
ICEMAKER WHIRLPOOL WRX986SIHZ00 Installed new icemaker And is advancing properly
ICEMAKER WHIRLPOOL WRX986SIHZ00 Ran thru test determined icemaker motor not advancing properly needs replaced; ordrng 1 W11294907 (Icemaker)
REFRIGERATOR FRIGIDAIRE LFTR1821TFA no repairs.
DRYER SAMSUNG DV45H7000EW/A2 Replaced shorted heater. Checks ok; used 1 DE486A (
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Installed garage kit for customer and checks ok; used 1 5303918301 (Garage kit) from stock
REFRIGERATOR SAMSUNG RF23M8070SG/AA Cleared out ice from icemaker and replaced icemaker and container and checked OK
DISHWASHER - BUI GE DDT700SSN2SS Replaced wheels.
REFRIGERATOR FRIGIDAIRE LFTR1821TFA Installed new dye drier and recharged system
REFRIGERATOR GE DFE28JSKBSS Replaced icemakers checks ok
DISHWASHER MAYTAG MDB8959SAS0 Need wash motor. Checked unit over found that the unit was leaking from the motor seal and not the door seal we had installed. ; ordrng 1 W10780877 (Motor)
REFRIGERATOR WHIRLPOOL ED5SHAXMT10 Icemaker is leaking need to order the ice maker; ordrng 1 2198597PW (Icemaker)
DISHWASHER MAYTAG MDB8959SAS0 Replaced door seal due to being ripped. Checks ok; used 1 W11177741 (Seal) from stock
REFRIGERATOR FRIGIDAIRE LFHT2131QP1 Replaced evap fan checks ok
DISHWASHER FRIGIDAIRE FFCD2413US2A "Replaced door gasket and bottom door gasket. Checks OK; ordrng 1 5304500204(TS) (Bottom door gasket), used 1 154827601 (Door gasket) from stock"
REFRIGERATOR FRIGIDAIRE LFTR1821TFA All the fans in the compressor is running. Unit does not form a frost pattern at all. Need to dye dryer and move to Kevin.; ordrng 1 ##### (Dye drier)
REFRIGERATOR SAMSUNG RFG297AABP/XAA Unit still not cooling properly. Talked with HBW and their putting it into options. Auth#147345089239
REFRIGERATOR SAMSUNG RF23M8070SG/AA Error code is the ice maker and needs new ice container is broke; ordrng 1 DA97-17285A (Container) and 1 DA97-13718C (Icemaker)
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Error code is ice maker 39 replaced ice maker now advancing properly ; used 1 DA97-15217d (Icemaker) from stock
REFRIGERATOR WHIRLPOOL ED5SHAXMT10 Ice maker is leaking replaced ice maker and checks ok; ordrng 1 2198597 (Ice)
REFRIGERATOR SAMSUNG RFG297AABP/XAA Replaced both evaporator assembly and tested both running good. Checks ok. Let me know if it acts up again
REFRIGERATOR GE DFE28JSKBSS Unit needs icemaker for the refrigerator and the freezer section.; ordrng 1 WR49X31524 (Ice maker) and 1 ###### (Freezer ice maker)
REFRIGERATOR GE PFSS9PKYASS Cleared frozen drain and installed heater. Replaced icemaker due to heater shorted out. Checks ok; used 1 DA97-07365G (ICE MAKER) from stock
REFRIGERATOR SAMSUNG RFG297AABP/XAA "Needs fresh food evaporator cover and freezer evaporator cover. Unit is 10 years old in the kitchen.; rqstng P&A on 1 DA97-06323F (FRESH FOOD EVAP COVER) and 1 DA97-06389B (FREEZER FAN), states that autho needed"
REFRIGERATOR SAMSUNG RFG297AABP/XAA Replaced main control. Checks ok.
OVEN GE PB975SP3SS Checked unit over found unit needs new control due to not holding commands. Parts is NLA per Shari. No repair
REFRIGERATOR FRIGIDAIRE LGHX2636TFB Adjusted door hinge cover cause of noise.
REFRIGERATOR SAMSUNG RFG297AABP Checked unit over found refrigerator and freezer not reading correct temps. Reset unit and reprogrammed defrost to go into defrost every 8 hrs. it started cooling again and was reading the correct temperature. Checks ok. If unit acts up again itll need a new control board.
WASHER MAYTAG MHWZ400TQ02 All operations check ok .
WASHER MAYTAG MHW5500FW1 Upon arrival customer stated that the lights by temperature button flash during spin. Put unit into diagnostics to check functions and errors. No errors present and unit finished out test cycle ok. Checked u/i and main PCB for loose connections. None found. Ran unit in quick wash to test. Unit stopped and ended cycle with 4 minutes on the timer. Door is loose at upper hinge and allows some water leakage. Unit needs u/i and hinge. ; ordrng 1 W10208415 (hinge) and 1 W10911042 (panel-cntl)
WASHER MAYTAG MHWZ400TQ02 Replaced bellow. Checks ok
DRYER LG DLEX4370K Found blower wheel had come loose and wasnt venting properly. Fixed blower wheel checks ok
DISHWASHER JENN AIR JDB1095AWB0 Replaced drain pump. Assembly checks ok