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Local Reviews
for Clayton, OH

Authorized Service Rated 4.8 out of 5 stars based on 15 customer reviews

Map of Clayton, OH

Great service




Review of Authorized Service


Map of Clayton, OH

Very responsive, easy to work with




Review of Authorized Service

Authorized Service was very easy to schedule, and they communicated very well with me about the repair. I’m very pleased with their service.


Map of Clayton, OH

Replace wine cooler door




Review of Authorized Service

Very friendly


Map of Clayton, OH

Great person... very thorough




Review of Authorized Service

Actually look at appliance for diagnosing problem!!!!


Map of Clayton, OH

Great service




Review of Authorized Service

Needed service. Came out a day early. He was able to detect issue and give plan instantly.


Map of Clayton, OH

Lori




Review of Authorized Service

Great on-time service.


Map of Clayton, OH

Dependable service




Review of Authorized Service

We’ve used Authorized for services for many years. They show up quickly and are dependable.


Map of Clayton, OH

Very pricey for the work that was completed.




Review of Authorized Service

The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.


Response from Authorized Service:

Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!


Map of Clayton, OH

Lori




Review of Authorized Service

Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.


Map of Clayton, OH

Great service




Review of Authorized Service

Dependable


Shelly




Review of Authorized Service

Shawn was extremely polite and knew exActly what needed fixed


great people!!!!so much better than....S1S they sucked




Review of Authorized Service


Fast service!




Review of Authorized Service

After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!


Dishwasher Repair




Review of Authorized Service

I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.


Bill




Review of Authorized Service


Shaun S.

Shaun S.

REFRIGERATOR LG LTC24380ST/00 "Removed and replaced freezer and fridge door gaskets on unit, checks ok upon techs departure"

Near Shiloh Springs Rd, Clayton, OH 45315
Shawn H.

Shawn H.

OVEN GE JKP18S0D1SS Installed correct convection fan and ran unit to test. Convection is working as it should. All ok.

Near Par Dr, Clayton, OH 45315
Shawn H.

Shawn H.

WASHER WHIRLPOOL WTW5000DW1 F0E5 off balance error present. Found unit won’t spin because drive hub is stripped out. Attempted to remove washplate but it is seized. It will have to be broken to remove. Unit needs drive hub and washplate. Please call secondary number when scheduling. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)

Near Twin Lakes Cir, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR GE GSS25XSNABS Installed new damper assembly. All ok. No abnormal noises.

Near Par Dr, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263TEAESG/aa "Removed and replaced board on unit, ran and checked out unit checks ok"

Near Hoke Rd, Clayton, OH 45315
Shaun S.

Shaun S.

UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC "Upon arrival found that comp was running but extremely hot to the touch, no frost pattern on evaporator and low side line set was extremely cold, contacted Chris was told ok to move to Kevin Montgomery for repair ; ordrng 1 COMP and 1 DUEFILTER"

Near Swan Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER MAYTAG MDB8989SHZ After installing new motor found issue with main control board on unit ; ordrng 1 MAINBOARD

Near S Kimmel Rd, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263TEAESG Upon arrival found that imk is froze up and needs new service kit installed to clear issue ; ordrng 1 DA82-02714A

Near Hoke Rd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG WA400JHDWR/AA "Replaced rods and greased ran towels through unit, watched unit cycle unit checks ok"

Near Twin Lakes Cir, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR BOSCH B26FT80SNS/02 Upon arrival customer stated that unit has started dispensing crushed ice. Ran dispenser to test and it functions as it should. Went to remove ice bucket but it is stuck. Lock tab for brisket is broken already. Unit needs ice bucket because trying to remove stuck bucket it cracked. Could not duplicate no crushed concern but suspect bucket may be causing the issue. ; ordrng 1 677502 (case)

Near S Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DRYER ELECTROLUX EWED65HSS0 "Upon arrival customer stated that unit heats fine on low and medium but shows E64 when on high. Removed drum to inspect. Found heating element shorted open causing E64. Cleared unit of lint, installed heater, and ran to test. All ok. Unit heats as it should. ; used 1 134792700 (ELEMENT) from stock"

Near Willow Wind Ct, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER MAYTAG MDB8989SHZ "Upon arrival found that unit is in need of new sump due to defective motor, unit has power and board sending voltage to motor but will not run; ordrng 1 WPW10591570 (pump&motor)"

Near S Kimmel Rd, Clayton, OH 45315
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF32FMQDBSR/AA Berry approved additional icebucket. Installed all parts listed sealed ice cream with silicone and adjusted water; used 1 DA97-14474C (ICE TRAY) from stock

Near Crestway Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG WA400JHDWR/AA After testing unit on different cycles and from past complaints tech feels that support rods and sensor need changed to fix customer issue; ordrng 1 DC31-00153A (SENSOR) and 1 DC97-16350C (RODS)

Near Twin Lakes Cir, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG DV448AEP/XAA "Removed and replaced parts on unit, ran and checked out, unit checks ok upon techs departure"

Near Denwood Trail, Clayton, OH 45315
Shawn H.

Shawn H.

MICROWAVE SAMSUNG SMH9151S Installed magnetron and transformer. Ran unit to test. Unit is heating as it should. Unit is missing one nut that is for mounting. Cannot mount back at this time. One bolt is not safe. Need to get nut and comeback to install. ; ordrng 1 DE92-90508A (NUT HOLDER)

Near Coralberry Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR LG LTC24380ST/00 Adjusted doors and needs door gaskets Pd in full; ordrng 1 ADX52752634 (FZ GASKET ) and 1 ADX52752642 (GASKET)

Near Shiloh Springs Rd, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR GE GFE29HSDASS Upon arrival replaced display cover for broken buttons. Ran to test. All ok. Please mail out invoice.

Near Overla Blvd, Clayton, OH 45315
Shawn H.

Shawn H.

MICROWAVE SAMSUNG SMH9151S Unit is 11 years old in kitchen. Removed unit and inspected for no heat. Found signs of burnt connections at the magnetron from the hv transformer. Harness for hv transformer is melted as is connection on magnetron. Unit needs transformer and magnetron. ; rqstng P&A on 1 DE26-00122B (HV TRANSFORMER ) and 1 OM75P-21-ESGN (magnetron)

Near Coralberry Dr, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Upon arrival found fresh food door not fully closing. It is binding up on the bottom hinge. Inspected and found door frame caved in and hinge bent in. Unit won’t dispense crushed ice because the auger motor has a short in the windings. Unit needs auger motor, fresh food door, hinge, and cam. ; rqstng P&A on 1 LW11038910 (dor-fip) and 1 W11202789 (motor) and 1 W11311416 (hinge-door) and 1 W11311686 (cam)"

Near Clearstream Way, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHP65T55UC/02 Installed drain pump lid and ran self diagnostics test. Unit ran through cycle with no issue. Unit is draining as it should and all functions work. All ok.

Near Overla Blvd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHP65T55UC/02 Upon arrival found unit still won’t drain. Removed sump and found drain pump lid missing. Customer does not have and did not see any loose piece. Unit won’t drain properly without cover. Tech to pick up in am and return to install. ; ordrd 1 611322 (lid)

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263TEAESG Unit needs new evap cover and lower imk installed on unit; ordrng 1 DA97-07603B and 1 DA97-12617A (COVER)

Near Hoke Rd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG DV400EWHDWR/AA "Customer thought there was issue with belt on unit, tech tested unit with and without clothes and found unit to be tumbling normally, inserted towels in unit that tech tested washer with, unit heating and tumbling normally"

Near Twin Lakes Cir, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER KENMORE 11 N/A "Upon arrival found that bearing inside GEARCASE is blown causing unit not to function correctly, giving UL error codes and leaking on floor, model and serial number tag is missing from unit and customer doesn't have any records of numbers needed to obtain correct parts to preform the repair as needed"

Near Barnes Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER GE GDF520PGJ5WW Upon arrival found unit with water in sump. Cleared out water and inspected sump for blockages. None found. Removed drain one to inspect for clogs. None found. No blockages in drain pump. Pump is getting voltage but is locked up. Unit needs drain pump. ; ordrng 1 WD19X25180 (DRAIN PUMP )

Near N Union Rd, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER SAMSUNG WA50K8600AV/A2 "Removed and replaced parts on unit, checks out ok"

Near Summersweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER GE GLD4200L00BB "Upon arrival found that unit has a defective upper and lower spray arm, both are blocked with debris causing unit not to wash properly, showed the customer issue will order bothUnit located in kitchen 10-15 yrs old black in color ; ordrng 1 LOWERSPRAYARM and 1 UPPERSPRAYARM"

Near Meadowsweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found that unit needs new suspension rods again and mems sensor replaced unit keeeps going off balance ; ordrng 1 MEMSSENSOR and 4 SUPPORTRODSs

Near Summersweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

MICROWAVE KENMORE 790.8035431 "Upon arrival found that door switches was not making contact with latch on door, made adjustment to switches and also found loose pin connection at the board, unit chexks ok Unit 7-10 yrs old located in kitchen, and is a OTR"

Near Sterling Maple, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Installed relay board and ran to test. Unit still will not heat. All element test good, sensor tests good, nothing shorted to ground, have proper voltage to unit 242vac. Unit should heat. Calling LG to assist further. Tech at LG says main control isn’t sending the communication signal to the double relay to allow it to turn on. No loose connections at main control or relay. Main control is NLA per Lg. No repair possible."

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found no issue with unit, spoke with homeowners daughter and explained operation of the unit to her and showed her that unit was washing and draining as it should"

Near Overla Blvd, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE JENN AIR JGD3430WB00 Upon arrival found left front burner won’t always ignite. Removed to inspect. Found striker not positioned near base to allow proper ignition. Base is rusted keepings striker away from gas. Unit needs burner base. ; ordrng 1 74007736 (burner asy)

Near Par Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG DV45H5400EF/A3 "Upon arrival found that unit will need a new main board, customer to talk to husband and will call back if they decide to repair unit, est was saved"

Near Fox Rd, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Installed new relay board and ran to test. Unit still will not heat. Unit has proper voltage to it. Elements are good, thermal fuse is good, unit is wired up correctly. Not getting proper voltage still. Unit needs another relay board ; ordrng 1 6871W1N012B (relay board (PW))"

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found that unit couldn't be accessed due to dishwasher was installed before new flooring was installed and dishwasher will not come out properly, notified customer of findings they will call back once floor isssue is resolved"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG WA400JHDWR/AA "Complaint was on washer not the dryer, customer stated that unit would not drain or spin water out of clothing, tech tested washer with towels and without towels while customer was present with tech and found no issue at this time it's washer, customer to keep eye on unit and will call back if needed"

Near Twin Lakes Cir, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Upon arrival customer stated that after using self clean unit would no longer heat. Removed back panel to inspect. Bake and broil element are good. Thermal fuse is good, oven sensor is good. Not getting proper voltage to bake or broil element. Inspected relay board and found double relay shorted causing no heat. No loose wires or terminals at relay board. Unit needs relay board. ; rqstng P&A on 1 6871W1N012B (relay board(PW))"

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found that unit is draining just fine, ran it through 4-5 test drain cycles on unit with no issue, gave customer est for repair on new motor if problem persists"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Found drain pump jammed with debris, cleared pump, ran and checked out"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR GE PZS25KSEBFSS "Removed and replaced temp sensor on evap and ff fan motor as instructed by GE, also filled in temp sensor along side wall with foam block, was also advised to do by tech support, unit checks ok"

Near Deeter Dr, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR GE PZS25KSEBFSS "Upon arrival found that unit has moisture build up along left side fridge wall from middle shelf to crisper drawer, checked gasket for air leaks and found none, contacted GE tech support and addressed issue with them and was told to change FF thermister on evap and FF evap fan motor due to motor not running up to full speed ; ordrng 1 WR17X12490 (refrigerator evapora) and 1 WR55X10025 (sensor,temp ff)"

Near Deeter Dr, Clayton, OH 45315
Brad A.

Brad A.

REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 "Unit will not defrost properly, fan not turning with proper voltage applied, ordered control, heater, and fan.; ordrng 1 5304523741 (EVAPORATOR FAN) and 1 5304523745 (MAIN CONTROL) and 1 5304523833 (HEATER)"

Near National Rd, Clayton, OH 45315
Tim  R.

Tim R.

WASHER MAYTAG MVWB880BW0 Replaced hub checks ok. Tub floated and lifted up with no issues.

Near S Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR KITCHEN AID KRFC302EBS00 Upon arrival customer stated unit won’t dispense water for about a week now. They changed the filter but this didn’t change. Removed filter to inspect. No signs of water moving through it. Reinstalled and cycled dispenser to test. Water is dispensing now. Filter was not properly installed. Purged 2 gallons of water through filter. Ice maker cycled fine and filled with water as it should. All ok.

Near Fivepines Ct, Clayton, OH 45315