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Local Reviews
for Clayton, OH

Authorized Service Rated 4.7 out of 5 stars based on 11 customer reviews

Map of Clayton, OH

Great service




Review of Authorized Service

Needed service. Came out a day early. He was able to detect issue and give plan instantly.


Map of Clayton, OH

Lori




Review of Authorized Service

Great on-time service.


Map of Clayton, OH

Dependable service




Review of Authorized Service

We’ve used Authorized for services for many years. They show up quickly and are dependable.


Map of Clayton, OH

Very pricey for the work that was completed.




Review of Authorized Service

The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.


Response from Authorized Service:

Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!


Map of Clayton, OH

Lori




Review of Authorized Service

Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.


Map of Clayton, OH

Great service




Review of Authorized Service

Dependable


Map of Clayton, OH

Shelly




Review of Authorized Service

Shawn was extremely polite and knew exActly what needed fixed


Map of Clayton, OH

great people!!!!so much better than....S1S they sucked




Review of Authorized Service


Map of Clayton, OH

Fast service!




Review of Authorized Service

After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!


Map of Clayton, OH

Dishwasher Repair




Review of Authorized Service

I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.


Bill




Review of Authorized Service


Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Kitchen 5 yrs Ice augers motor is locked up; ordrng 1 W10822606 (motor)

Near Moss Creek Ln, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LTE4815BM/00 Upon arrival customer stated that oven control knob is slipping. The shaft adapter under the knob is cracked and slipping on the metal shaft of the selector switch. Unit needs shaft adapter to fix. ; ordrng 1 MJH64334701 (SUPPORTER LEVER)

Near Charlie Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 installed new adapter per service bulletin and checks OK

Near Moss Creek Ln, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Needs adapter for ice fan assy ; ordrng 1 W10864518 (adapter)

Near Moss Creek Ln, Clayton, OH 45315
Tim  R.

Tim R.

WASHER FRIGIDAIRE FAFW4221LW0 Replaced parts listed. Checks ok

Near Sonoma Ct, Clayton, OH 45315
Tim  R.

Tim R.

DRYER FRIGIDAIRE FAQE7021LW0 Replaced motor due to shorted and buzzing when start button was hit. Checks ok

Near Sonoma Ct, Clayton, OH 45315
Tim  R.

Tim R.

WASHER WHIRLPOOL WTW8000DW4 Replaced water valve due to hot water not opening. Checks ok.; used 1 W11165546 (WATER VALVE) from stock

Near Clearstream Way, Clayton, OH 45315
Tim  R.

Tim R.

RANGE LG LRE30453ST/01 Replaced main control due to bake relay sticking and burning the customers food. checks ok.

Near Rubythroat Ln, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR KITCHEN AID KRFC302EBS00 38 in FF section 3 in the FZ section possible damper noise

Near Fivepines Ct, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR KITCHEN AID KSRG25FKWH04 Ice maker is shorted out replaced icemaker and checks ok; used 1 2198597 (ICE MAKER) from stock

Near Virginia Springs Dr, Clayton, OH 45315
Tim  R.

Tim R.

WASHER ELECTROLUX EWFLW65HSS0 Checks unit over found bearing in drum completely worn out. Needs tub. No repair.

Near Clinton St, Clayton, OH 45315
Steve M.

Steve M.

DRYER SAMSUNG DV42H5200EP/A3 Dryer making loud noise while running due to failed idler pulley replaced pulley unit is operating properly; used 1 DC93-00634A (IDLER PULLEY) from stock

Near Haber Rd, Clayton, OH 45315
Steve M.

Steve M.

DRYER SAMSUNG DV50K8600EV/A3 Dryer squeezing while running found drum roller starting to fail. Some worse than others. Replaced all rollers; used 4 DC97-16782A (ROLLER) from stock

Near Virginia Springs Dr, Clayton, OH 45315
Tim  R.

Tim R.

DISHWASHER SAMSUNG DW80J7550UG/AA Replaced control. Checks ok. Explained rinse aid usage.

Near Virginia Springs Dr, Clayton, OH 45315
Tim  R.

Tim R.

DISHWASHER BOSCH SHP65T55UC/07 Checked unit over found control not responding correctly. Cleared codes and reset control. Checks ok.

Near Wetzel Farm Rd, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE PLHT217TAB3 Compressor is locked up

Near Crestway Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR LG LRFC25750TT Installed new ice maker and checks ok

Near Oakes Rd, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR LG LRFC25750TT Ice maker is locked up ; ordrng 1 5989JA0002Y (ICEMAKER)

Near Oakes Rd, Clayton, OH 45315
Shawn H.

Shawn H.

WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found unit with water in tub. Put unit into spin only and unit won’t drain. Vacuumed out water and inspected drain pump. Drain pump has proper voltage to it but won’t move. Nothing blocking drain either. Replaced pump and ran to test. All ok. Unit drains and spins fine. ; used 1 DC31-00178A (PUMP) from stock

Near Virginia Springs Dr, Clayton, OH 45315
Shaun S.

Shaun S.

RANGE WHIRLPOOL WGE555S0BS01 "Upon arrival found that unit was operating normally as should, tech went through and checked all functions on range and found there to be no issue, unit checks ok upon techs departure"

Near Clearstream Way, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER KENMORE 110.2091299 "Removed and replaced drain pump and transmission on unit, ran and checked out, unit checks ok"

Near Sagebrush Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER KENMORE 110.61802 "upon arrival ran and tested dryer found unit heating fine, tech believes that vent line is blocked on unit, customer to have vent checked and cleaned"

Near Sagebrush Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER KITCHEN AID KUDS301FW1 "upon arrival found that unit has a defective thermal fuse, removed and replaced fuse on unit, ran and checked out, unit checks ok ; used 1 3390719 (FUSE) from stock"

Near Par Dr, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER WHIRLPOOL WDF530PAYB0 Installed all provided parts and ran to test. Unit is quiet and heats as it should. All ok.

Near Crestway Dr, Clayton, OH 45315
Shawn H.

Shawn H.

DRYER SAMSUNG DVE50R5400W/A3 Installed all provided parts and ran unit to test. Unit is quiet and runs smooth. All ok.

Near Borges St, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHPM78W54N/11 Installed new drain pump and ran to test. Pump is quiet. All ok.

Near Shady Tree Ct, Clayton, OH 45315
Shawn H.

Shawn H.

DRYER SAMSUNG DVE50R5400W/A3 "Upon arrival found blower wheel loose from motor again. Nut isn’t loose but wheel is loose. Removed wheel and found damage to wheel and motor shaft. When removing drum I found an excessive amount of lint in the cabinet. Checked and found drum out of round and not seating properly. Also found spot weld on front bulkhead broken. Customer also had complaint of large amounts of lint build up on screen. Checked vent and found it restricted and holding moisture. Lint builds up on screen because it isn’t venting well. Shorted vent and advised customer to have vent cleared/checked. Unit needs blower motor assembly, front bulkhead, and drum. Samsung ticket # 4152220078; ordrng 1 1111111111DRUM (1111111111DRUM) and 1 11111111BLOWER/MOTORASSY (11111111BLOWER/MOTOR ASSY) and 1 111111FRONTBULKHEAD (111111FRONT BULKHEAD)"

Near Borges St, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER KITCHENAID KDPE234GPS0 Installed all provided parts and filled rinse aid. Customer had just ran a load before I arrived and the dishes are nice and clean. No spots or debris. All ok.

Near Haber Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHPM78W54N/11 Upon arrival found drain pump noisy. Checked sump and found no debris causing noise. Bearings in pump are causing noise. Unit needs drain pump. Please put on schedule for Friday morning ; ordrng 1 631200 (drain pump)

Near Shady Tree Ct, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER KITCHENAID KDPE234GPS0 F2E1 stuck key error. No other errors. Checked unit and found signs of rinse aid leaking out and water valve not open fully. Ran unit through diagnostics with no issue. Opened up shut off valve fully and unit filled with more water. Dispenser housing is leaking rinse aid out causing slimy feel to dishes. Customer is having shut off valve changed to allow for easier operation. Please order dispenser. ; ordrng 1 W10861000 (detergent dispenser)

Near Haber Rd, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE GE JSP38GDP1BG Upon arrival found unit would show it was to temp when oven was cold. Checked and found temp sensor shorted at control. Control is damaged and sensor connector is too. Unit needs control and sensor. Control is NLA. Unit is 28 years old in kitchen. Deductible was removed. Confirmed with RC.; rqstng P&A on 1 WB21X5301 (sensor) and 1 WB27K5068 (ERC(NLA))

Near Crestway Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR ELECTROLUX FCGM201RFB2 Installed new EVAP fan motor and checks ok

Near N Union Rd, Clayton, OH 45315
Shawn H.

Shawn H.

FREEZER FRIGIDAIRE LFFH20F3QWF Installed all provided parts. Lock works as it should. All ok.

Near Old Salem Rd, Clayton, OH 45315
Shaun S.

Shaun S.

RANGE LG LRE3061ST/01 "upon arrival found that the unit does not have a bake element in unit, unit runs solely off of broil element and convection fan motor, informed customer upon departure"

Near Twin Lakes Cir, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR ELECTROLUX FCGM201RFB2 Found fan motor locked up ; ordrng 1 297250000 (motor)

Near N Union Rd, Clayton, OH 45315
Shaun S.

Shaun S.

RANGE FRIGIDAIRE LGEF3046TF "removed and replaced drawer on unit, checks ok"

Near N Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

FREEZER FRIGIDAIRE LFFH20F3QWF "Upon arrival found lock arm broken. Removed panel and began to clear insulation to access lock. When removing lock housing it broke. Only way to get is with door panel. Unit needs lock, lock clip, and door panel. ; rqstng P&A on 1 297213300 (clip) and 1 297316736 (panel-outer door), states that autho needed"

Near Old Salem Rd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER - ELECTRIC MAYTAG MEDB800BW0 "removed and replaced parts on unit, ran, checked out, unit checks ok"

Near Camden Cir, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER - ELECTRIC MAYTAG MEDB800BW0

Near Camden Cir, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER FRIGIDAIRE FWS445RFS0 "found debris caught between the wash basket and tub causing noise, removed problem, unit checks ok"

Near Summersweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER - ELECTRIC MAYTAG MEDB800BW0 upon arrival found that unit needs a new element and thermal fuse installed on unit; ordrng 1 WP3390719 (fuse-thrml) and 1 WP8544771 (element)

Near Camden Cir, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FPSC2277RF1 Upon arrival put ice maker in to test mode and could not get it to cycle. Removed connector and checked for voltage to ice maker. Voltage is present. Reconnected ice maker and cycled again to test. Ice maker cycled but stopped mid harvest. Unit needs ice maker. Installed ice maker from stock and cycled. All ok. ; used 1 243297609 (ICE MAKER) from stock

Near Willow Wind Ct, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAESG/AA "Unit is 4 years old in kitchen. Found ice layer under deli tray. Removed evap cover and found drain clogged. Cleared drain and installed leak kit to prevent problem from reoccurring. Customer states that ice maker isn’t making ice again. Found ice maker frosted up and in need of updated service kit. Unit had previous bulletin done but Samsung has updated since. ; rqstng P&A on 1 DA82-02697A (IMK KIT), used 1 DA82-01415A (LEAK KIT) from stock, states that autho needed"

Near Haywood Cir, Clayton, OH 45315
Shaun S.

Shaun S.

RANGE FRIGIDAIRE LGEF3046TF Drawer is not sliding very well due to bad utility area; ordrng 1 316408707 (DRAWER)

Near N Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

WASHER LG WM2016CW "Installed all provided parts and ran to test. All ok. No more leaks, door closes and unit does not shake."

Near N Union Rd, Clayton, OH 45315