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Local Reviews
for Clayton, OH

Authorized Service Rated 4.8 out of 5 stars based on 14 customer reviews

Map of Clayton, OH

Very responsive, easy to work with




Review of Authorized Service

Authorized Service was very easy to schedule, and they communicated very well with me about the repair. I’m very pleased with their service.


Map of Clayton, OH

Replace wine cooler door




Review of Authorized Service

Very friendly


Map of Clayton, OH

Great person... very thorough




Review of Authorized Service

Actually look at appliance for diagnosing problem!!!!


Map of Clayton, OH

Great service




Review of Authorized Service

Needed service. Came out a day early. He was able to detect issue and give plan instantly.


Map of Clayton, OH

Lori




Review of Authorized Service

Great on-time service.


Map of Clayton, OH

Dependable service




Review of Authorized Service

We’ve used Authorized for services for many years. They show up quickly and are dependable.


Map of Clayton, OH

Very pricey for the work that was completed.




Review of Authorized Service

The technician was very polite and pleasant to talk with. The tech only worked with his hand held computer pad. He said the pad was talking with my dishwasher control panel and he was reprogramming the panel. The cost for this 10 minute call was close to $200.


Response from Authorized Service:

Thank you for sharing your review with us. We know it's never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your feedback during our next evaluation. The service charge is guaranteed for 30 days and should you experience any issues with your unit, we will send a technician back to your home at no charge to find out what the issue is. We are so happy to hear that Tim did a great job and got your unit up and running again!


Map of Clayton, OH

Lori




Review of Authorized Service

Great service. Got everything taken care of with one visit. Tech really knew what he was doing, and was very friendly and polite.


Map of Clayton, OH

Great service




Review of Authorized Service

Dependable


Map of Clayton, OH

Shelly




Review of Authorized Service

Shawn was extremely polite and knew exActly what needed fixed


great people!!!!so much better than....S1S they sucked




Review of Authorized Service


Fast service!




Review of Authorized Service

After we had our issue and I submitted a request through my home warranty company online, we were contacted that day by Authorized Service and they were able to schedule service within a couple days. Thanks!


Dishwasher Repair




Review of Authorized Service

I was happy with the repair. The only negative was the entire process took a couple of weeks from start to finish. Other than that I was satisfied and would use this company again.


Bill




Review of Authorized Service


Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Upon arrival found fresh food door not fully closing. It is binding up on the bottom hinge. Inspected and found door frame caved in and hinge bent in. Unit won’t dispense crushed ice because the auger motor has a short in the windings. Unit needs auger motor, fresh food door, hinge, and cam. ; rqstng P&A on 1 LW11038910 (dor-fip) and 1 W11202789 (motor) and 1 W11311416 (hinge-door) and 1 W11311686 (cam)"

Near Clearstream Way, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHP65T55UC/02 Installed drain pump lid and ran self diagnostics test. Unit ran through cycle with no issue. Unit is draining as it should and all functions work. All ok.

Near Overla Blvd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER BOSCH SHP65T55UC/02 Upon arrival found unit still won’t drain. Removed sump and found drain pump lid missing. Customer does not have and did not see any loose piece. Unit won’t drain properly without cover. Tech to pick up in am and return to install. ; ordrd 1 611322 (lid)

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF263TEAESG Unit needs new evap cover and lower imk installed on unit; ordrng 1 DA97-07603B and 1 DA97-12617A (COVER)

Near Hoke Rd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG DV400EWHDWR/AA "Customer thought there was issue with belt on unit, tech tested unit with and without clothes and found unit to be tumbling normally, inserted towels in unit that tech tested washer with, unit heating and tumbling normally"

Near Twin Lakes Cir, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER KENMORE 11 N/A "Upon arrival found that bearing inside GEARCASE is blown causing unit not to function correctly, giving UL error codes and leaking on floor, model and serial number tag is missing from unit and customer doesn't have any records of numbers needed to obtain correct parts to preform the repair as needed"

Near Barnes Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER GE GDF520PGJ5WW Upon arrival found unit with water in sump. Cleared out water and inspected sump for blockages. None found. Removed drain one to inspect for clogs. None found. No blockages in drain pump. Pump is getting voltage but is locked up. Unit needs drain pump. ; ordrng 1 WD19X25180 (DRAIN PUMP )

Near N Union Rd, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER SAMSUNG WA50K8600AV/A2 "Removed and replaced parts on unit, checks out ok"

Near Summersweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER GE GLD4200L00BB "Upon arrival found that unit has a defective upper and lower spray arm, both are blocked with debris causing unit not to wash properly, showed the customer issue will order bothUnit located in kitchen 10-15 yrs old black in color ; ordrng 1 LOWERSPRAYARM and 1 UPPERSPRAYARM"

Near Meadowsweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found that unit needs new suspension rods again and mems sensor replaced unit keeeps going off balance ; ordrng 1 MEMSSENSOR and 4 SUPPORTRODSs

Near Summersweet Dr, Clayton, OH 45315
Shaun S.

Shaun S.

MICROWAVE KENMORE 790.8035431 "Upon arrival found that door switches was not making contact with latch on door, made adjustment to switches and also found loose pin connection at the board, unit chexks ok Unit 7-10 yrs old located in kitchen, and is a OTR"

Near Sterling Maple, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Installed relay board and ran to test. Unit still will not heat. All element test good, sensor tests good, nothing shorted to ground, have proper voltage to unit 242vac. Unit should heat. Calling LG to assist further. Tech at LG says main control isn’t sending the communication signal to the double relay to allow it to turn on. No loose connections at main control or relay. Main control is NLA per Lg. No repair possible."

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found no issue with unit, spoke with homeowners daughter and explained operation of the unit to her and showed her that unit was washing and draining as it should"

Near Overla Blvd, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE JENN AIR JGD3430WB00 Upon arrival found left front burner won’t always ignite. Removed to inspect. Found striker not positioned near base to allow proper ignition. Base is rusted keepings striker away from gas. Unit needs burner base. ; ordrng 1 74007736 (burner asy)

Near Par Dr, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG DV45H5400EF/A3 "Upon arrival found that unit will need a new main board, customer to talk to husband and will call back if they decide to repair unit, est was saved"

Near Fox Rd, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Installed new relay board and ran to test. Unit still will not heat. Unit has proper voltage to it. Elements are good, thermal fuse is good, unit is wired up correctly. Not getting proper voltage still. Unit needs another relay board ; ordrng 1 6871W1N012B (relay board (PW))"

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found that unit couldn't be accessed due to dishwasher was installed before new flooring was installed and dishwasher will not come out properly, notified customer of findings they will call back once floor isssue is resolved"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

DRYER SAMSUNG WA400JHDWR/AA "Complaint was on washer not the dryer, customer stated that unit would not drain or spin water out of clothing, tech tested washer with towels and without towels while customer was present with tech and found no issue at this time it's washer, customer to keep eye on unit and will call back if needed"

Near Twin Lakes Cir, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LRE30453ST/01 "Upon arrival customer stated that after using self clean unit would no longer heat. Removed back panel to inspect. Bake and broil element are good. Thermal fuse is good, oven sensor is good. Not getting proper voltage to bake or broil element. Inspected relay board and found double relay shorted causing no heat. No loose wires or terminals at relay board. Unit needs relay board. ; rqstng P&A on 1 6871W1N012B (relay board(PW))"

Near Rubythroat Ln, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Upon arrival found that unit is draining just fine, ran it through 4-5 test drain cycles on unit with no issue, gave customer est for repair on new motor if problem persists"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

DISHWASHER BOSCH SHP65T55UC/02 "Found drain pump jammed with debris, cleared pump, ran and checked out"

Near Overla Blvd, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR GE PZS25KSEBFSS "Removed and replaced temp sensor on evap and ff fan motor as instructed by GE, also filled in temp sensor along side wall with foam block, was also advised to do by tech support, unit checks ok"

Near Deeter Dr, Clayton, OH 45315
Shaun S.

Shaun S.

REFRIGERATOR GE PZS25KSEBFSS "Upon arrival found that unit has moisture build up along left side fridge wall from middle shelf to crisper drawer, checked gasket for air leaks and found none, contacted GE tech support and addressed issue with them and was told to change FF thermister on evap and FF evap fan motor due to motor not running up to full speed ; ordrng 1 WR17X12490 (refrigerator evapora) and 1 WR55X10025 (sensor,temp ff)"

Near Deeter Dr, Clayton, OH 45315
Brad A.

Brad A.

REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 "Unit will not defrost properly, fan not turning with proper voltage applied, ordered control, heater, and fan.; ordrng 1 5304523741 (EVAPORATOR FAN) and 1 5304523745 (MAIN CONTROL) and 1 5304523833 (HEATER)"

Near National Rd, Clayton, OH 45315
Tim  R.

Tim R.

WASHER MAYTAG MVWB880BW0 Replaced hub checks ok. Tub floated and lifted up with no issues.

Near S Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR KITCHEN AID KRFC302EBS00 Upon arrival customer stated unit won’t dispense water for about a week now. They changed the filter but this didn’t change. Removed filter to inspect. No signs of water moving through it. Reinstalled and cycled dispenser to test. Water is dispensing now. Filter was not properly installed. Purged 2 gallons of water through filter. Ice maker cycled fine and filled with water as it should. All ok.

Near Fivepines Ct, Clayton, OH 45315
Shawn H.

Shawn H.

WASHER MAYTAG MVWB880BW0 "F82 lid lock failure, F71 suds lock errors found. Tested lid lock and could not get it to act up. Put unit into spin to test. Unit will spin out. During auto test unit did not want to engage from agitate to spin when tub was empty. Removed wash plate and found drive hub cracked causing no spin at times. Unit needs drive hub. Will pick up part in morning and finish repair tomorrow. ; ordrng 1 W10820039 (hub)"

Near S Kimmel Rd, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR BO SAMSUNG RF28K9070SG/AA Upon arrival found noise coming from freezer section. Found ice maker cycling causing grinding noise. Replaced and cycled to test. All ok. No more noise. ; used 1 DA97-07603B (ICE MAKER) from stock

Near Virginia Springs Dr, Clayton, OH 45315
Shawn H.

Shawn H.

FREEZER FRIGIDAIRE LFFH20F3QWF Upon arrival customer stated that unit was getting a lot of condensation and frost across the top. This unit had previous issue with this and the cause was a humid basement. Last time advised customer to get a dehumidifier and they did. It recently failed though and the unit built up frost again due to all the moisture in the air. Customer has since replaced failed dehumidifier and frost has gone. Checked defrost circuit to verify it’s function. It’s working as it should. Frost build up was do to humid environment. All ok.

Near Old Salem Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE LFID2459VF1A Installed control and ran unit to test. Unit started fine with no issues and ran several minutes. Advised customer to run cycle and call in if issues persists.

Near Sterling Woods Dr, Clayton, OH 45315
Shawn H.

Shawn H.

DRYER WHIRLPOOL WED94HEXW0 "Upon ran unit to verify noise. Noise is a squeal from the idler. Disassembled unit and found idler locking up and belt splitting. Replaced idler and belt, cleaned unit of lint, ran to test. No more noise and unit heats fine. All ok. Please mail out invoice. ; used 1 W10837240 (BRACKET) from stock"

Near Hoke Rd, Clayton, OH 45315
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE LFID2459VF1A "Upon arrival customer stated that unit will intermittently short cycle right after start up. It will drain a bit then show finished cycle. No errors show on control. Ran unit in diagnostics to check for errors, none found. Ran unit in normal wash to test. Unit advanced to main wash fine. Cancelled cycle and started another. Unit went 3 minutes into normal wash cycle and shut down like it was complete but did not loose power. No errors. Unit has a short in the main control causing it to short cycle. Unit needs main control. ; ordrng 1 117518700 (control assembly )"

Near Sterling Woods Dr, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FGHB2844LFE Upon arrival customer stated that unit has lots of rust on the back and intermittently doesn’t make ice. Found ice maker defrost drain leaking water pass the drain tube and down the interior back. Ice maker gets frosted over and causes unit to not make ice. Unit needs air handler kit. Pulled unit from wall to inspect rear and found large amount of rust and condensation. Back has several small holes rusted through. Insulation between liner is damp. Poor insulation along ice maker evaporator lines causes condensation on back and rust. Frigidaire did have a service bulletin for this but have discontinued it. They no longer offer a repair solution. Previous solution was a band aid and not a permanent fix. Calling 210 HBW to inform. Gave diagnosis but purchasing is closed at this hour. Need to call purchasing tomorrow.

Near Deeter Dr, Clayton, OH 45315
Shawn H.

Shawn H.

FREEZER-VERTICAL FRIGIDAIRE PLFU1777DS1 "Unit is 15 years old in utility room. Upon arrival customer stated that unit isn’t as cool as it should be and is leaking a sticky substance on the floor from underneath. Compressor, evap fan, and condenser fan are all running. No signs of excessive frost build up. Cold control is functioning as it should. Temps only at 20 degrees when cold control is on lowest setting. Removed evap cover and found a weak frost pattern. Inspected underneath and found signs of freon leak with oil. Oil is the sticky substance customer sees on floor. Unit has a freon leak. This is why it has weak cooling. Need to have dye filter installed and system charged to find source of leak. Also found door seal torn at bottom. Unit needs door seal and dye filter installed. Leak may be in the cavity and non repairable. Customer does not have coverage for the freezer. AHS to notify customer. Authorization 161LDSP"

Near N Diamond Mill Rd, Clayton, OH 45315
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FGWC5233TS Installed new door and customer approves. All ok.

Near Willow Wind Ct, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE WHIRLPOOL WFE525S0HV0 Installed correct control and ran unit to 350 to test. Unit heated up to 350 with no issues and shut down elements as it should . All ok.

Near Clearstream Way, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR GE GSH25JSTCSS Installed control brds and checks ok

Near Deeter Dr, Clayton, OH 45315
Shawn H.

Shawn H.

WASHER WHIRLPOOL WTW8500DC0 "Upon arrival customer stated that unit will lock at times and others won’t. It gives error in beginning and end of cycle. Put unit into diagnostics and found F5E3 error. Lid won’t lock. Tested lock in diagnostics and it activates as it should. Ran unit through auto test. Unit passed fine. Checked for proper voltage from main control and it’s good. Lock has an intermittent short. Replaced lid lock, calibrated unit, ran service verification, and ran rinse and spin to test. Unit locks and unlocks as it should. All ok."

Near Crestway Dr, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE WHIRLPOOL WFE525S0HV0 F6E1 is an overheat error. Upon arrival found temp sensor reading normal at room temp. Ran unit in preheat and found main control not cutting out the broil element after preheat. Unit needs main control. Part that was ordered from DAP is the correct number but packaged wrong. The overlay that comes with it is white instead of black. Installed control until correct one comes in. Ok per Shari. Please reorder. ; rqstng P&A on 1 W11256088 (cntrl-elec(PW))

Near Clearstream Way, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR GE GSH25JSTCSS Control brds are not communicating ; rqstng P&A on 1 WR55X10942P (board asm main contr) and 1 WR55X23210 (control board)

Near Deeter Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Kitchen 5 yrs Ice augers motor is locked up; ordrng 1 W10822606 (motor)

Near Moss Creek Ln, Clayton, OH 45315
Shawn H.

Shawn H.

RANGE LG LTE4815BM/00 Upon arrival customer stated that oven control knob is slipping. The shaft adapter under the knob is cracked and slipping on the metal shaft of the selector switch. Unit needs shaft adapter to fix. ; ordrng 1 MJH64334701 (SUPPORTER LEVER)

Near Charlie Dr, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 installed new adapter per service bulletin and checks OK

Near Moss Creek Ln, Clayton, OH 45315
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Needs adapter for ice fan assy ; ordrng 1 W10864518 (adapter)

Near Moss Creek Ln, Clayton, OH 45315
Tim  R.

Tim R.

WASHER FRIGIDAIRE FAFW4221LW0 Replaced parts listed. Checks ok

Near Sonoma Ct, Clayton, OH 45315