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for Dayton, OH
Customer service was awful.
Teresa - Dayton, OH
We got the runaround so much from your ladies that answer the phone. No one seem to know when our parts were coming or from where. We waited almost 3 weeks without a refridgerator. The expense for us was not good, between losing food, dry ice, and bags of ice was almost $200. No one was willing to help with that. We will not use Authorized services again. Not that that will make a difference in your business. We are only one customer. However, your repair man, Shawn, was awesome.
Response from Authorized Service:
Teresa, Thank you very much for your feedback regarding your customer service experience with our company. We appreciate your kind words about Shawn as well. I apologize again that we had difficulty locating the part that was needed to complete your repair. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise
Insurance report. Very thorough
Meggan - Dayton, OH
We had a dryer fire and needed a technician to check the appliance and attempt to determine the cause of the fire. Shawn called ahead of time to let me know when he would be arriving, and was very professional and helpful. Once I explained the situation, he took the whole dryer apart to check what had happened, and then was able to explain what the probable cause was. Within an hour of him leaving, I was emailed a detailed report that I could send to my insurance company. I was very pleased. I will definitely use them again for my appliance repair needs.
Joe - Dayton, OH
Tina - Dayton, OH
Very happy this tec knew his stuff ,I'm very thankful he had a answer were others could not find one.
Seth - Dayton, OH
He was great. Very professional.
Jim - Dayton, OH
Professional Service Technician
Richard - Dayton, OH
Kenneth - Dayton, OH
It took Tim only a couple minutes to diagnose the problem with my dishwasher. He had the needed repair parts and took less than 15 minutes to get it fixed. Very professional. Will definitely use Authorized Service the next time I have any appliance repair issues.
Jeffrey - Dayton, OH
Teresa - Dayton, OH
We have been without a refridgerator going on 3 wks now. Service was done to start and 2 hrs after tech left the fridge went down again. We have had nothing but a run around to get someone back out here to fix it. our last conversation with them is now we are stuck waiting for wherever they can find the part. We have spent almost $200 on ice and dry ice trying to save our food.
Response from Authorized Service:
Teresa, I apologize you are not having a 100% positive experience with our company. It is not often we are unable to locate a part that is needed to complete a repair. We are still working to source this part as quickly as possible. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Robbin
Phillip - Dayton, OH
Shawn was outstanding. He is a very competent repairman. Very patient and great work ethic.
Great Service and very knowledgable
Michael - Dayton, OH
Very happy with this gentleman.
Kalp - Dayton, OH
We have used Authorized Service on many occasions over the last 5 years. Excellent service every time!
Joe - Dayton, OH
Conley - Dayton, OH
Would highly recommend Authorized Service!
Decker - Dayton, OH
Cornell - Dayton, OH
Very knowledgeable, on time and dependable. We would highly recommend
good service that I couldn't done myself
Robert - Dayton, OH
Thought I could do this repair but needed a pro. Tim was on time and knew exactly what to do
Dianne - Dayton, OH
Vince - Dayton, OH
Great service. Very proficient.
Dean - Dayton, OH
Professional, very knowledgeable
Richard - Dayton, OH
Service individual was very efficient
Donald - Dayton, OH
Service individual was quick to fix the problem. He was very efficient and professional. He is a very positive representative of your company.
Great Service - Great Result
Tobias - Dayton, OH
we made the appointment, talked to the technician and he arrived on time and fixed the problem - very professional.
Tim was great
Jane - Dayton, OH
I appreciate a company that comes on time and sends a true professional to provide service.
Kimberly - Dayton, OH
The technician was thorough and did a great wonderful job fixing my problem.
Susan - Dayton, OH
Kevin confirmed that Tim had generated a replacement. Although it appeared that Kevin's visit may not have been necessary, he did a geeat job confirming everything was in place for a replacement.
Michelle - Dayton, OH
The service was outstanding! The technician was very professional and courteous. I rate this a five out of five!
DISHWASHER MAYTAG MDB4949SDM3 Checked unit over found that the drain pump had glass down inside of it. Installed new pump unit still wouldn’t drain. Found blockage in drain line. Needs drain line cleaned. Instructed-customer on issues.; used 1 W10348269 (DRAIN PUMP) from stock
WASHER KENMORE 796.4126261 Checked unit over found that the there was a screw suck down in the drum that had ripped the sheets. Removed screw and reprogrammed unit. Checks ok.
REFRIGERATOR SAMSUNG RF4287HABP/XAA Checked unit over found that the unit was leaking from the water housing. Needs new housing customer to decide on repair.
DISHWASHER FRIGIDAIRE FFCD2413UW1A Replaced spray arm. Checks ok; pckd up 1 5304517203 (SPRAY ARM )
DISHWASHER GE GSD1200T02 "Checked unit over found that the unit had a dirty screen on the inlet valve allowing rusty water into the dishwasher and not filling with proper amount of water, cleaned screen and instructed customer to run cleaning tablets through unit to help with build up in machine."
REFRIGERATOR FRIGIDAIRE FFSS2615TE2 Billing only- fixed wire that came off solenoid to dispenser.Customer had bucket installed wrong so unit wouldn’t dispenser cubed ice.
REFRIGERATOR FRIGIDAIRE FFHS2311LWPA "Thawed ice, installed fill tube, and insulated around tube. All ok no more noise."
DRYER - GAS FRIGIDAIRE n/a Unit has extensive damage and is not repairable. Fire appears to have started near the motor/blower area. Does not appear to be caused by the gas supply system. Blower housing is completely melted away. Wiring harness from motor to timer is melted. Customer stated that they had cleaned the exhaust duct within the past 6 months. Does not appear to be a lint fire either. Motor may have shorted causing fire.
DRYER - ELECTRIC GE GTX22EASK0WW Upon arrival found unit getting voltage to motor but no movement. Found start winding shorted open. Unit needs motor and blower wheel. Unit is under warranty from GE still. Aaron’s is faxing POP to us. ; ordrng 1 WE16X23857 (blower wheel) and 1 WE17X23856 (motor and pulley asm)
REFRIGERATOR FRIGIDAIRE LFHT2131QF0 Upon arrival found ice maker stuck mid cycle. Removed ice maker and found motor locked up. Unit needs ice maker. ; ordrng 1 5303918277 (ice maker)
REFRIGERATOR SAMSUNG RS265TDWP/XAA 01 "Removed and replaced freezer evap cover on unit, steamed out drain, checked out out, unit checks ok"
DISHWASHER KITCHEN AID KUDS301VWH3 "Upon arrival found that unit has a broken power lead to drain pump motor, tech repaired wiring on unit, ran and checked out, unit checks ok"
RANGE - ELECTRIC FRIGIDAIRE LGEF3046TFH "Removed and replaced eoc and over lay on unit, ch cos out ok"
WASHER GE GTWN4250D0WS "Upon arrival found that unit has a bad main board on unit, will not preform setting u have it on, gave cust est for repair, declines repairs at this time"
REFRIGERATOR KENMORE 59678586801 Found bad relay on the compressor replaced and checks ok; used 1 w10128791 (RELAY) from stock
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Checked unit all over didn’t find any leaks at all in the unit and drain pan looks good called AHS-Tamara-133TJWL
DRYER KENMORE 110.649623 "Found door switch not closing properly, installed new switch, unit checks ok.; used 1 3406107 (SWITCH) from stock"
REFRIGERATOR SAMSUNG RF263BEAESG/AA 6839577-00 complete
REFRIGERATOR SAMSUNG RF263BEAESG/AA Found door alarm will not sound with doors open. Reed switch on right door not seated properly to close when door closes. Adjusted switch to proper position. Unit checks ok.
REFRIGERATOR MAYTAG M9BXXGMYW00 "Checked unit over found that the compressor was running, condenser fan was running and evaporator fan. Unit has a very minimal frost pattern on the evaporator. Needs evaporator and compressor. No repair due to cost."
WASHER WHIRLPOOL LSR8133HQ0 "Checked unit over ran on small, medium and super unit filled and stopped at each one didn’t leak or overfill. Put unit into wash and it agitated and washed fine. Spun unit and it sounded good and drained fine. Adjusted drain tub so unit wouldn’t continuously fill. Checks ok."
DRYER SAMSUNG DV431AEW/XAA Replaced belt and greased rollers and idlers. Checks ok; used 1 6602-001655 (DRYER BELT) from stock
REFRIG/SIDE-BY-S SAMSUNG RS265TDBP Cleared froze ice around fan and cleared drain. Installed heater wire. Checks ok
DRYER - ELECTRIC MAYTAG LDE8414ACM Replaced belt. Checks ok; pckd up 1 Y312959 (belt)
COOKTOP GE JBP26B0H2BB No issues customer couldn’t install burners. Installed burners for her
DISHWASHER GE GSD3200J00BB Checked unit over found that the unit was working fine but customer said water was backed up in the dishwasher. Fixed drain line because water from kitchen was back feeding into dishwasher.
WASHER LG WT7800CW Checked unit over found that the washer was dragging. On stator and rotor. Also needs a new agitator plate due to noise.; ordrng 1 ##### (ROTOR) and 1 ##### (STATOR) and 1 ##### (AGITATOR PLATE)
DRYER SAMSUNG DV42H5200EF/A3 Upon arrival customer states that since previous repair unit won’t dry on automatic settings but does on timed. Checked moisture bar and it shows open. Removed front panel and found loose connection at moisture bar. Re-secured and ran to test. Moisture bar works as it should. In automatic setting on high unit gets to 165 degrees at the rear of the machine. Unit is heating fine now.
REFRIGERATOR LG LMX31985ST/01 Installed all provided parts. All ok.
RANGE MAYTAG MGT8885XS01 Installed all provided parts and ran to test. Ralf burner works as it should and upper oven ignites normally now. All ok.
WASHER KENMORE 11092596100 "Checked unit over and found pressure switch not sensing water level properly. Unit also has a large leak and does not agitate with clothes in unit. Leak is from tub seal. Unit will need clutch, gearcase assembly, and pressure switch. Customer does not wish to repair due to age and cost. Machine is 24 years old."
REFRIGERATOR AMANA TX21VW Opened door gasket and found it torn at the corner. Need to reorder gasket. Installed ice maker and valve. Ran to test. All ok. ; ordrng 1 1255011Q (GASKET(PW))
REFRIGERATOR SAMSUNG RF4287HABP/XAA Installed new ice maker and cycled to test. All ok. Unit cycled fine. Advised customer bucket would be full in 24 hours and to dispose of first batch.
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA Checked unit and found crush mechanism in ice bucket broken. Unit needs ice bucket. ; ordrng 1 241860803 (ice container asm)
DRYER SAMSUNG DVE50M7450W/A3 Upon arrival customer states that on auto setting unit will count down time then reset to beginning of cycle on its own. Checked unit over for loose or shorted connections. None found. No error codes found. Moisture sensor is good. Unit will need main control and u/I. ; ordrng 1 DC92-01624M (U/I) and 1 DC92-01729P (PCB)
MICROWAVE MAYTAG MMV5208WB-1 "Remove and replaced mag tube and diode on unit, ran and checked out, unit checks ok"
OVEN SAMSUNG NE594R0ABSR/AA Upon arrival found that only broil element is functioning on oven due to a bad bake element ; rqstng P&A on 1 BAKEELEMENT
REFRIGERATOR SAMSUNG RF4287HARS/XAA "Upon arrival found that unit only giving water due to bad disp assm, gave customer price of $274.47 just for disp, declines repair at this time"
REFRIGERATOR FRIGIDAIRE FDBN2750SS4 Upon arrival found that damper motor not working correctly and tower will meet changed with new seals ; ordrng 1 DAMPERASSM and 1 TOWERWITHSEALS
RANGE FRIGIDAIRE FFES3005LWA "Upon arrival found that unit left rear burner block had fallen out of place not making contact with burner, tech repaired burner but unit has a bad eoc oven not functioning; ordrng 1 316220722 (overlay,clock (wht)) and 1 318185352 (clock/timer)"