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for Englewood, OH
Gem - Englewood, OH
He was great , very knowledgeable, polite and friendly
Deborah - Englewood, OH
He did not even look at the dryer, the noise I was talking about did not happen at the time he was here, he tried to make it make the sound, but all he said it was t until my warranty is out then it will break down and I will have to buy another dryer but it won't be a Maytag! A dryer does not make the sound I am talking about it is not normal, BUT thanks for trying I guess.
Joanne - Englewood, OH
Kathy - Englewood, OH
Extremely professional and informative.
Rich - Englewood, OH
Very professional would recommend him anytime
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Jimmie - Englewood, OH
very nice young man
William - Englewood, OH
Lisa - Englewood, OH
Linda - Englewood, OH
Very professional and informative.
quick and efficient srvice
William - Englewood, OH
Abigail - Englewood, OH
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Tom - Englewood, OH
Very knowledgeable and professional
Darlene - Englewood, OH
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Vicki - Englewood, OH
Great honest service. Time efficient and very pleasant
Gehron - Englewood, OH
Condemned the fridge best that could be done
James - Englewood, OH
The technician provided great service and care.
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
Mark/mary - Englewood, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Gerald - Englewood, OH
We recommend it to anybody but need your service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Davis - Englewood, OH
Michael - Englewood, OH
Michael - Englewood, OH
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
great service man
John - Englewood, OH
Tic maintenance director
Gehron - Englewood, OH
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
REFRIGERATOR GENERAL ELECTRIC GNE27JYMKFFS "Upon arrival found that freezer door rail on left side will not slide at all only open about 1/4 of the way and just seizes up, rail will need to be replaced for proper function ; ordrng 1 GEWR72X30560 (LEFT SIDE RAIL )"
DISHWASHER FRIGIDAIRE FFCD2413UW0A "Upon arrival contacted frigid tech support and spoke to Mike, went through situation that customer is having with unit and was told they have and know of issue it's door switch on door, was asked to change it out should cure the issue that customer is having ; ordrng 1 5304516818 (DOOR LATCH)"
RANGE AMANA ACS4250AC "Upon arrival found that eoc is not providing power to back element, upon checking on part found that it was NLA and has been since Dec 2008 "
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Removed and replaced defused sensor on unit, upon repairing noticed that unit is not cooling properly at all, tech feels there may be a leak in system, contacted Chris notified him of findings was told ok to set up for Kevin to come back on with a die filter ; ordrng 1 DIEFILTER"
WASHER WHIRLPOOL GHW9400PW0 "Door lock has failed on unit, needs replaced; ordrng 1 WP81826334VP (DOOR LOCK)"
REFRIGERATOR WHIRLPOOL WRB322DMBB "Removed and replaced damper on unit, ran and tested with customer present, unit checks ok"
DISHWASHER FRIGIDAIRE FFCD2413US2A "Removed and replaced motor on unit, ran and checked out, unit was functioning upon techs departure Replacement of motor was part warranty"
WASHER MAYTAG MVWC415EW1 Preordered part of new control board ; saved tckt
WASHER WHIRLPOOL WTW4816FW1 Took pic of floor as asked to per Chris
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 EVAP coil is restricted; ordrng 1 5303918274 (evaporator kit) and 1 5303918358 (DYE DRIER)
RANGE KENMORE 790?94038701 "Upon arrival gave customer est for parts that would need to be replaced in order to get proper functioning out of unit, both 8' elements along with the burner blocks for both need replaced, along with the left front infinite switch, and also would need a new back element installed, landlord said she needed to talk it over with management and will call back if repairs desired."
REFRIGERATOR WHIRLPOOL WRB322DMBB Upon arrival found that damper motor is extremely noisey as it opens and closes inside fridge compartment ; ordrng 1 W10594330 (elect damper)
DISHWASHER FRIGIDAIRE FFCD2413UW0A "Removed and replaced boards on unit, ran and checked out, unit checks ok"
WASHER MAYTAG MVWC400XW4 Upon arrival found that inner basket will not come free and GEARCASE stuck also we would need a new outter tub and basket for complete repairShari to talk to HBW when they call in; rqstng P&A on 1 INNERBASKET and 1 OUTTERTUB
WASHER HOTPOINT HSWP1000M4WW "Removed and replaced rods on unit, ran and checked out unit checks ok"
DRYER - ELECTRIC AMANA NED4655EW "Found loose wire that tech repaired last time, recrimped wire, and taped also unit checks ok"
DISHWASHER FRIGIDAIRE FFCD2413UW0A Customer having same issue with unit was asked to change boards again these boards have a new software upgrade and should cure issue ; ordrng 1 5304517207 and 1 5304521609
REFRIGERATOR FRIGIDAIRE FRT18HS6JW4 Installed new drain ferrule called HBW spoke to Shannon-okd oil on the floor wasnt from the fridge
DISHWASHER FRIGIDAIRE FFCD2413US2A Upon arrival customer stated that unit wont finish the cycle. It will fill then drain right away. Put unit into power failure mode then diagnostics. Ran diagnostics cycle and wash motor isnt moving. Has proper voltage but wont turn. Nothing blocking the impeller. Wash motor has a dead spot in it. ; ordrng 1 5304519906 (MOTOR&PUMP)
WASHER HOTPOINT HSWP1000M4WW Upon arrival customer stated that unit was banging when in spin and agitate but unit since has stopped making noise. Customer had load in machine when I arrived and was nearing spin cycle. Unit spun out fine with no banging or excessive vibration. Suspension has a lot of rebound. Unit is banging under large loads due to worn suspension. ; ordrng 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s
REFRIGERATOR KENMORE 596.759627 Reinstalled shut off arm on icemaker and adjusted door gasket please send receipt to customer
REFRIGERATOR FRIGIDAIRE FRT18HS6JW4 Cleared out defrost drain and checks ok
REFRIGERATOR KENMORE 106.5002321 Installed new gasket with a small bead of silicone. Advised tenant to keep door closed for as long as possible to help gasket hold shape from being twisted in box. All ok.
WASHER MAYTAG MVWC400XW4 "Unit is 8 years old in basement. F7E6 motor fault, F5E3 lid unlock fault, F2E1 stuck key error, F7E1 basket speed fault error present. Ran unit in automatic test. Unit went through test with no issues but is very noisy in spin. Ran tachometer test and unit is sensing basket turning. The motor fault, and basket speed errors are due to the noisy transmission. It locked up at one point and would not spin causing errors. Ran manual test on lid switch and it failed once to unlock. Unit needs gearcase, lid lock, and clutch assembly. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)"
WASHER GE GTW460ASJ2WW Upon arrival customer stated that unit leaks from the rear near the water valve. Removed console and ran fill to test. Found water leak coming from thermistor in water valve. Removed thermistor and found o ring not properly seated allowing water to leak past. Reinstalled thermistor and o ring correctly. Ran unit to test. No more leaks. All ok. No labor charge since issue was from installation of valve.
DRYER - ELECTRIC AMANA NED4655EW "Upon arrival found that element has a burnt terminal,removed and replaced terminal and ran and tested product, unit checks ok"
REFRIGERATOR FRIGIDAIRE FPBS2777RFF Installed new shelf. Drawer closes as it should. All ok. Please mail out invoice.
REFRIGERATOR FRIGIDAIRE FFS2622NW0 "Removed and replaced gasket on freezer side of unit, checked to make sure door is sealing checks ok upon tech departure"
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 "Removed and replaced imk with new upgrade kit imk on unit, ran and cycled through unit checks ok upon techs departure"
REFRIGERATOR JENN AIR JRS229A Replaced defrost timer and defrost thermostat and checked OK
UPRIGHT / CHEST FRIGIDAIRE FFC09C2AW0 Compressor is locked up
REFRIGERATOR FRIGIDAIRE FRT18L4JW8 "Upon arrival found that unit is not cooling properly . unit has turned into a double fridge, leak in system no repair''
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA "Auger and icemaker is not advancing properly called Warrantech approved by glorious-; used 1 DA97-12540G (AUGER), and 1 DA97-15217D (ICE MAKER) from stock"
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Upon arrival found that unit has issue with control on inside of fridge needs changed ; ordrng 1 W11085365 (CONTROL)
REFRIGERATOR JENN AIR JRS229A Defrost timer & bi metal not going into defrost ; ordrng 1 WP52085-29 (thermostat) and 1 WP68233-3 (timer- def)
DRYER MAYTAG MED8750YW0 Checked unit over found shorted control. Needs new control. No repair.
REFRIGERATOR FRIGIDAIRE FPBS2777RFF Upon arrival found left side crisper shelf missing wheel. Wheel broke from shelf not from the drawer. Unit needs crisper shelf. Drawer isnt fully closing due to wheel missing and the left side door wont fully close. This allows moisture and condensation in. ; rqstng P&A on 1 5304508067 (CRISPER COVER W/GLASS)
RANGE SAMSUNG NE59J3421SS "Upon arrival tech was able to repair switch on right rear burner, checks ok upon techs departure. If problem returns burner will need to be changed"
DRYER SAMSUNG DV328AEW/XAA "Removed and replaced parts on unit, ran and checked out, unit checks ok"
REFRIGERATOR FRIGIDAIRE FFS2622NW0 "Upon arrival found that unit needs new freezer door gasket, door has been left open and whole freezer side has frosted up and froze over ; ordrng 1 241786002 (gasket-frzr door)"
DRYER GE GTDP490ED0WS "Upon arrival customer stated that when drying a large load the unit stopped and wouldnt start. Motor will start but shuts off after a second. Removed top and found belt broken. Installed new belt, cleared unit of lint and ran to test. All ok unit is heating and tumbling as it should. ; used 1 134503600 (BELT) from stock"
DRYER SAMSUNG DV328AEW/XAA Rescheduled for Tuesday am; saved tckt
REFRIGERATOR KITCHEN AID KRMF706ESS00 "Upon arrival found that unit had a jammed ice cube causing unit no to cycle through properly, cleared imk, ran and checks out ok"
RANGE SAMSUNG NE59J7630SS "Removed and replaced display board on unit, ran and checked out, unit checks ok"
REFRIGERATOR SAMSUNG RF268ABWP/XAA "Upon arrival found that unit has a clogged drain tube on freezer side, tech made adjustment to drain , steamed and cleared unit checks ok"