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for Englewood, OH
Joanne - Englewood, OH
Kathy - Englewood, OH
Extremely professional and informative.
Rich - Englewood, OH
Very professional would recommend him anytime
Shawn was VERY knowledgable and answered all my questions
Carolyn - Englewood, OH
Samsung Dishwasher Repair
Ashley - Englewood, OH
Shawn was kind and professional. He was honest and very straightforward. Shawn is awesome!
Jimmie - Englewood, OH
very nice young man
William - Englewood, OH
Lisa - Englewood, OH
Linda - Englewood, OH
Very professional and informative.
quick and efficient srvice
William - Englewood, OH
Abigail - Englewood, OH
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Tom - Englewood, OH
Very knowledgeable and professional
Darlene - Englewood, OH
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Vicki - Englewood, OH
Great honest service. Time efficient and very pleasant
Gehron - Englewood, OH
Condemned the fridge best that could be done
James - Englewood, OH
The technician provided great service and care.
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
Mark/mary - Englewood, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Gerald - Englewood, OH
We recommend it to anybody but need your service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Davis - Englewood, OH
Michael - Englewood, OH
Michael - Englewood, OH
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
great service man
John - Englewood, OH
Tic maintenance director
Gehron - Englewood, OH
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
Kyvik - Englewood, OH
RANGE - ELECTRIC FRIGIDAIRE FEF565ASF Removed and replaced bake element; used 1 316075104 (
RANGE SAMSUNG FE R300SX "Upon arrival tech installed new board and found that unit will not function, reinstalled old board and unit then lit up, board we received is defective ; ordrng 1 DE92-03045B(PW) (BOARD)"
REFRIGERATOR SAMSUNG RS261MDWP "Upon arrival found that freezer evap is froze up and causing unit not to cool, unit needs new fan assm along with defrost sensor; ordrng 1 DA47-00301D (SENSOR) and 1 DA97-08061A (EVAP COVER)"
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 "Upon arrival found that unit has a full bucket of ice at the time tech arrived to home, see SD Quick pic for verification.Tech also steamed side of freezer door gasket where it was not sealing against cabinet and causing frost build up inside freezer, unit checks ok upon techs departure"
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Unit is 4 years old in kitchen. Upon arrival customer stated that unit makes a grinding noise from the freezer. Noise stopped when the ice maker was shut off. Removed evaporator cover to inspect. Found ice maker fill tube leaking causing ice build up around evaporator fan. This is the grinding noise. The fan rubs in the ice. Thawed ice and replaced fill tube, insulated around to prevent warm air mitigation. Cycled ice maker to test. All ok. No more noise. ; used 1 241796405 (TUBE) from stock"
REFRIGERATOR SAMSUNG RF263BEAEWW/AA Adjusted fill tube and ran thru a cycle
REFRIGERATOR FRIGIDAIRE LFTR1821TFA Adjusted TSTAT and checked air flow thru the ff section and checks ok
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Upon arrival customer stated that unit leaks water from bottom of the freezer. Thawed ice from bottom, removed evaporator cover to inspect drain. Found defrost drain clogged. Cleared drain and installed heater wire. Removed ice maker to save space for customer. Bottom of seal was dirty and allowing warm air in. Cleaned seal off. If air leak persists it will need the gasket. No more leaks all ok."
REFRIGERATOR FRIGIDAIRE FFSS2315TE0 Upon arrival found ice bucket jamming up preventing ice from dispensing. Auger is good and so is solenoid. One tine on the ice bucket was bent. Straightened out tine and cycled auger to test. All ok no more binding up. If problem reoccurs advised customer wed have to replace the ice bucket.
REFRIGERATOR FRIGIDAIRE FFSS2315TE0 Upon arrival found ice bucket jamming up preventing ice from dispensing. Auger is good and so is solenoid. One tine on the ice bucket was bent. Straightened out tine and cycled auger to test. All ok no more binding up. If problem reoccurs advised customer we’d have to replace the ice bucket.
RANGE - ELECTRIC GENERAL ELECTRIC JB645RK4SS Upon arrival customer stated that when boiling water on the left front burner it sparked under the glass and tripped the breaker. Removed top to inspect and found line 1 terminal off of burner and shorted to ground. This is why it tripped the breaker and sparked. Repaired terminal end and ran burner to test. Burner heats and cycles as it should. Checked other burners for signs of loose wires. None found. All ok.
REFRIGERATOR KENMORE 253.533223 "Unit is 17 years old in barn. Upon arrival customer stated that both sides aren’t cooling properly. Unit is sitting at about 60 degrees in both sections. Compressor is running, condenser fan is running, evaporator fan is running, damper is operating correctly. Removed evaporator to inspect frost pattern. Unit has frost on the capillary tube only. No frost pattern across the rest of the evaporator. Unit has a leak in the system. Due to age customer does not wish to repair."
DISHWASHER FRIGIDAIRE FFCD2413UW0A "Removed and replaced both boards on unit, ran and checked out, unit checks ok"
RANGE BOSCH HEI8054U/01 Installed 2 switches for left rear and right front burners. Cycled to test and all work as they should. All ok.
REFRIGERATOR FRIGIDAIRE LFHB2751TF1 Upon arrival customer stated that even though unit doesn’t have a lower ice maker when the upper cycles water fills the freezer but no water to upper. Removed ice from freezer and pulled unit to inspect. Found upper and lower supply line swapped at valve. Attached lines to proper valves and cycled to test. All ok no more leaks.
REFRIGERATOR WHIRLPOOL ASI2175GRS00 "Upon arrival found unit with hole in ice bucket. Replaced ice bucket and cycled to test. Nothing binding up, both cubed and crushed work as they should. All ok."
WASHER GE GTW460ASJ2WW Upon arrival customer stated that unit was weakly agitating and no operation of lights or buttons when this occurs. Found unit with water in it even though it’s been unplugged. Plugged unit in and it automatically drained. Checked error codes and found F19 UI time out error. Unit is filling with water because valve is sticking open. Unit then goes into overflow protection and drains out water. This is the weak agitation customer was seeing. The tub shakes slightly because the drain pump is bolted to the bottom of the tub. When it is in this state it won’t allow you to use controls until 5 minutes of running the drain pump. Unit needs water valve. ; ordrng 1 WH13X26535 (WATER VALVE)
DISHWASHER FRIGIDAIRE FFCD2413UW0A Upon arrival found that unit is operating normally now but unit at times will not function at all or only when unit wants to run ; ordrng 1 5304517207 (USER INTERFACE ) and 1 5304521609
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA "Removed and replaced all parts listed ran and checked out, unit checks ok upon techs departure"
WALL OVEN GE JTP86SH6SS "Upon arrival found that unit still giving F9 error code, spoke to tech support and was told if door lock has been changed issue is in control board, upon looking up part found it to be NLA and confirmed with Shari Part number needed is WB36T10731"
DRYER AMANA NED4655EW1 "Upon arrival found that seal around door is bad, gave customer est for repair declined repair at this time."
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Found that unit is in need of the service upgrade kit provided by Samsung under service bulletin number ASC20170602002; ordrng 1 DA82-02367A and 1 DA94-02679G and 1 DA97-15217D and 1 DA97-19898A
RESIDENTIAL REFR GENERAL ELECTRIC TBX21MAXBRAA "Upon arrival found water in bottom crisper drawers and on top shelve, upon checking drain in freezer found that pan is rusted out and cracked the lining on inside of fridge causing water to leak into fridge and not drain properly, tech contacted AIG to inform that no repair can be made to resolve issue. Tech spoke to Alex at AIG was told to email to Serviceapprovals@sndirect.com........pictures are taken of issue"
WASHER LG WM3470HWA "Upon arrival found that shocks in front are broke along with front portion of tub and door boot is ripped, gave customer est for repair, they will call back if repairs are desired"
REFRIGERATOR SAMSUNG RF18HFENBWW "Upon arrival found that unit had a froze up drain in fridge, tech cleared drain on unit, poured water thru to make sure unit is draining properly unit checks ok upon techs departure"
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 "Top sliding drawer in freezer was not closing properly, keeping freezer door from sealing, realigned upper rack properly. Door is sealing like it should."
DISHWASHER MAYTAG MDB8959SFZ4 Installed console and ran unit to test. All ok unit functions as it should.
WALL OVEN GE JTP86SH6SS Installed all provided parts and ran to test. All ok. No more F9 and self clean functions as it should. All ok.
DRYER MAYTAG6625 MEDX655DW1 Installed motor and wheel. Ran unit to test. Unit is nice and quiet now with a load in it. All ok.
REFRIGERATOR KENMORE 596.759627 Installed ice maker and cycled to test. Unit filled fine. Advised customer to dump first full bucket. All ok. Please mail out invoice.
MICROWAVE GE JVM7195SF1SS "Unit is 6 years old in kitchen. Upon arrival customer stated that unit came on its own and overheated. They then shut down the breaker. Inspected unit and found signs of charring at hv transformer and mag tube. Capacitor and diode are good. Relay on main control shorted causing unit to overheat. Also found glass tray broken from overheating. Unit needs main control, hv transformer, mag tube, and glass plate. ; rqstng P&A on 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron) and 1 WB49X10063 (tray-cooking) and 1 WB56X20629 (microwave main contr)"
DRYER GENERAL ELECTRIC GTDP490ED2WS Motor winding are week and motor needs replaced with housing. Recommend blower wheel as well. Customer declined
ELECTRIC RANGE FRIGIDAIRE FGEH3047VFB Upon arrival customer stated that the unit won’t power on until a burner knob is turned on. Verified that display is inop until you turn a burner on. Burner does not heat though. Pulled unit and inspected power cord. Cord is hooked up correctly but the voltage is incorrect. Getting 240vac to line 2 at the outlet. Unit isn’t getting proper. They are in the middle of a remodel and outlet was recently installed. Advised customer to have an electrician check.
REFRIGERATOR WHIRLPOOL GB2FHDXWS04 Upon arrival customer stated that fresh food section isn’t cool and freezer isn’t as cold. Put unit into diagnostics to test functions and found evaporator fan won’t run. Removed evaporator cover to inspect. Have correct voltage to fan but it won’t run. Also had a large block of ice around the lines through the cabinet. Suspect air leakage because it had some condensation and frost at the front. Thawed ice and insulated lines with permagum. Reassembled and checked door seal. Gasket is leaking air at the bottom. Unit needs fan motor and gasket. ; ordrng 1 W11024089 (motor-evap) and 1 WPW10436250 (gasket-fip)
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Unit checks ok.
DRYER MAYTAG MEDX655DW1 "Upon arrival customer stated noise gets louder the loaner you run. Ran unit to verify noise. Sounds like a roller is knocking. Removed drum to inspect. Rollers are smooth and not loose. Idler is in good shape as is belt. Ran motor on its own and found the noise coming from the motor. Bearings are thumping. Unit needs motor. Could not free blower wheel from motor without breaking. Do not have wheel in stock. Needs motor and wheel. ; ordrng 1 WP694089 (wheel), used 1 279827 (MOTOR) from stock"
WASHER WHIRLPOOL WTW7800XW0 "Installed all provided parts and ran to test. Unit is quiet, spins out fine, and lid lines up. All ok."
REFRIGERATOR FRIGIDAIRE LFTR1821TFA "Upon arrival found unit frosted over in the freezer. Unit isn’t defrosting how it should. Thawed evaporator and found defrost thermostat shorted open. Replaced and ran to test. Unit isn’t getting correct voltage to defrost thermostat. Replaced timer and ran to test. Unit is functioning as it should. All ok. ; used 1 241705102 (TIMER), and 1 5303918634 (DEFROST THERMOSTAT) from stock"
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed new water valve
OVEN WHIRLPOOL RF3620XPN1 Unit is 33 years old in kitchen. Upon arrival found oven thermostat knob broken. Unable to set oven temp. Customer also states that unit smokes excessively from the oven vent. Ran unit in bake to check temps and smoke. Thermostat has a 75 degree variance before it cycle. It will heat to 450 when set at 425 then cool to 370 before cycling the burner back on. Unit needs thermostat and knob set. Thermostat is NLA as of 05/09. Smoke is from vent pipe. Years of grease build up in it cause it to smoke when heating. Vent pipe needs degreased. Calling AHS to inform about part availability. AHS put into replacement options. 107MRPP
REFRIGERATOR KENMORE 596.759627 Upon arrival customer stated unit has flakes in ice. Removed ice maker and thawed to inspect. Found paint from ice maker mold chipping away and getting ice. Unit needs ice maker. Please mail out invoice. ; ordrng 1 D7824706Q (ice maker)
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Water valve sticking ; ordrng 1 WPW10179146 (valve-inlt)
HOME LAUNDRY - E LG WM3270CW.ABWETUS Replaced below and unstacked
HOME LAUNDRY - E LG WM3270CW.ABWETUS Replaced bellow and unstacked
DISHWASHER MAYTAG MDB8959SFZ4 "Upon arrival found unit with no operation. Has proper voltage to it. Has voltage to main control. No loose connections or signs of shorts at u/i. Not getting correct voltage to u/i from main control. Replaced main control and ran unit to test. Unit still won’t power up. Have proper voltage now to u/i but no operation. Unit needs u/i as well. ; rqstng P&A on 1 W10910626 (panel-cntl), pckd up 1 W10906431 (cntrl-elec)"