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Local Reviews
for Englewood, OH
Powered by Fluid LOCALAwesome service!
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
Great service
Mark/mary - Englewood, OH
Awesome
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Nice Job
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Wonderful service
Gerald - Englewood, OH
We recommend it to anybody but need your service
Great service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Bently
Davis - Englewood, OH
Excellent. #10
all fixed
Michael - Englewood, OH
good service
Michael - Englewood, OH
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
great service man
John - Englewood, OH
Tic maintenance director
Gehron - Englewood, OH
Jon
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Thorough service
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
Doug
Kyvik - Englewood, OH
good service
Carlos - Englewood, OH
Rebecca
Cyphers - Englewood, OH
The gentleman of it was very courteous and you’re like Tronics found the problem right away. However, I need a resolution as ASAP because I have to buy a new washer and I need to know what kind of money you’re going to give me back
Response from Authorized Service:
Thank you very much for your positive feedback about your service experience. Please know all the documentation that needed to be sent to your vendor has been completed. Please feel free to call me if you need any additional assistance from us! Our office is 937-252-3200. Thank you again for your business! Marlise
Great service
Casdorph - Englewood, OH
Shawn H.
DRYER SAMSUNG DV42H5000EW/A3 He led unit over and found unit heating fine. Complaint is long dry times. Temps at rear of machine with vent disconnected are 160 degrees on high. Machine ok. Advised customer to have vent cleaned. No air flow to exterior of house.
Shawn H.
WASHER WHIRLPOOL WTW5500XW2 Installed all provided parts and ran to test. All ok. Unit drains fine now.
Shawn H.
RANGE ELECTROLUX E30EC65ESS Installed all provided parts and ran to test. All functions work properly now.
Shaun S.
WASHER WHIRLPOOL WTW7000DW0 "Upon arrival tested receptacle at wall and found that we do have proper voltage to unit, washer needs new console panel and main board, contacted customer and gave est for repair, she will call back if repairs desired"
Shaun S.
REFRIGERATOR MAYTAG MFI2568AES "Upon arrival found that unit was not plugged in and turned on for tech to check. Tech powered up unit, checked voltages at receptacle and at unit, all checks ok, waited for unit to cycle on which it did and watched unit run for period of time, compressor running along with cond fan motor and evap fan also, tech checked for heat transfer coming through line set to comp, unit pulling heat and seams to be cooling ok at this time, customer will need to allow unit time to cool properly"
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA kitchen 4 yrs old User interface not lighting and not communicating to main brd; ordrng 1 242058232 (user interface) and 1 5304498781 (board-main power)
Shawn H.
WASHER FRIGIDAIRE FWS235RFS6 Laundry room 18 years old. Checked unit and found when in drain it backs up into the tub and toilet. Isolated washer from plumbing by draining unit into a 5 gallon bucket. When isolated the unit drains fine. Issue is with customers plumbing. Advised customer to have plumber inspect.
Shawn H.
DISHWASHER BOSCH SHSM63W52N/11 Installed all provided parts and ran to test for leaks. No leaks present. Customer to run load and monitor for odor.
Shawn H.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA "Checked unit over and found error code for fresh food defrost circuit. Fresh food evap cover is frosted over. Thawed out evap cover and checked defrost circuit. Defrost heater is shorted open and sensor is out of range. Evap fan isn’t running from frost build up. Thawed out evaporator and fan. Reinstalled to test. Fan won’t run but has voltage. Unit needs sensor, evap cover with fan, and defrost heater. Did not collect deductible. Evap cover was replaced for no cool issue on previous visit and it is inop again. ; rqstng P&A on 1 DA47-00301D (DEFROST SENSOR) and 1 DA47-00424L (DEFROST HEATER) and 1 DA97-11823A (EVAP COVER)"
Shaun S.
WASHER LG WT1101CW "Removed and replaced hose on unit, ran and checked out unit checks ok upon techs departure"
Shaun S.
WASHER WHIRLPOOL WTW7000DW0 Removed and replaced pump checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed thermistor kit and and checks ok took picture
Shawn H.
REFRIGERATOR FRIGIDAIRE FRS6HR45KS0 "Checked unit and found no cool in fresh food side. No cool due to evap fan not running. Fan was covered in ice from cracked fill tube above. Thawed out ice, r placed fill tube, insulated around tube w/compound, and ran to test. All ok. Fan is running fine and moving air to fresh food side. Cycled ice maker to test fill tube for leaks, no more leaks. All ok. Unit is 10 years old in kitchen. ; used 1 241796405 (TUBE), and 1 5305877995 (COMPOUND) from stock"
Kevin M.
REFRIGERATOR KENMORE 106.619791 Installed new compressor and recharged unit
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed new cond fan motor
Shawn H.
WASHER SAMSUNG WF42H5000AW/A2 "Checked unit for codes and only code stored is a door code. Ran unit in diagnostics quick test. Unit will not spin and throws 3E2 error code. Code is related to motor issue. Rotor is good, no cracks. Stator specs out good. Harness test good. Hall sensor is on the low side of good. Unit needs hall sensor, main PCB, inverter board and door boot. ; rqstng P&A on 1 DC31-00098A (HALL SENSOR) and 1 DC92-01531B (PCB)"
Shawn H.
WASHER WHIRLPOOL WTW5500XW2 F9E1 long drain no drain code. Tub was still full of water. Cleared water and ran diagnostics to test. Pump getting voltage but not moving water. Removed pump to inspect. No blockages found. Unit needs drain pump. ; ordrng 1 W10276397 (pump)
Shawn H.
ELECTRIC RANGE FRIGIDAIRE FGES3065KFF "Checked unit and found F11 code as soon as unit powers up. F11 is a shorted button code. Checked ribbon strip, no loose connections. Cleaned strip and reinstalled. Unit still gives F11 code. Unit needs touchpad and main control. ; ordrng 1 316462865 (controller) and 1 318922136 (panel assembly)"
Shawn H.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed all provided parts. Advised customer to empty first full ice bucket and that temps would be normal within 24 hours. All ok.
Shawn H.
REFRIGERATOR KENMORE 106.619791 "Checked unit over and noise is coming from the compressor. When the compressor is slowing down to shut off it rattles/clanks. Spring in compressor is loose causing noise. Unit would need compressor. 17 years old in kitchen. Unit is cooling fine but compressor will have issues down the road. ; rqstng P&A on 1 W10309988 (compressor), states that autho needed"
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA "Installed bake element and ran to test. Unit preheated to 350 fine. No sparks, or humming. All ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Called LoweÕs ext service -Crystal- refrigerant leak in the cabinet liner non repairable-cust to contact LoweÕs
Shawn H.
REFRIGERATOR MAYTAG MFI2569YEM2 Checked unit and found defrost drain clogged. Thawed bottom and cleared drain of mildew. Installed heater wire to prevent clog. All ok no more leaks or ice build up. Unit is 8 years old in kitchen. Left voicemails on both number to call back. Ok to run cc.
Shawn H.
RANGE SAMSUNG NE59K3310SS/AA Checked unit and found bake element shorted open. Unit needs bake element. Please schedule for Friday.; ordrng 1 DG47-00038B (BAKE ELEMENT )
Shawn H.
COOKTOP ELECTROLUX E30EC65ESS "Found switch for right rear small burner shorted closed. Also found all covers for temp displays cracked allowing moisture into switches, and element on lights missing. Unit needs right rear switch, display covers and element on lights. Unit is roughly 10 years old in the kitchen. ; rqstng P&A on 1 316441830 (control) and 5 318319001 (lens,indicator light)s and 2 318337200 (light)s"
Shawn H.
DRYER WHIRLPOOL WED9150WW0 Check d unit and found left front roller causing noise. Replaced roller and ran to test. All ok no more noise. Laundry room 9 years old. ; used 1 W10314173 (ROLLER KIT) from stock
Shawn H.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Installed all provided parts. Ran unit in diagnostics with no issues. Advised customer temps would be normal within 24 hours.
Shawn H.
REFRIGERATOR SAMSUNG RF23J9011SR/AA Checked unit and found ice maker frosted over. Thawed out ice maker and inspected. Unit has never had service bulletin for ice maker performed. Unit needs ice maker service kit.; rqstng P&A on 1 DA81-05595A (RTV) and 1 DA82-02367A (CLIP) and 1 DA92-00606E (MAIN PCB) and 1 DA97-13718C (IMK) and 1 DA97-19898A (DRAIN HOSE)
Kevin M.
REFRIGERATOR GE GFE28GSKJSS Installed new door and hinges for cust and checks ok
Shaun S.
WASHER WHIRLPOOL WTW7000DW0 "Upon arrival found that unit has a defective drain pump, not pumping out waterUpon setting up return visit for tech please verify that customer has removed all old water from unit so tech can make repair ; ordrng 1 WPW10581874 (pump-water)"
Shaun S.
WASHER MAYTAG MVWC415EW1 "Upon arrival ran and tested unit and found that after leak is not coming from Asher but drom condensation tube from air conditioner, notified customer of findings, unit checks ok"
Shaun S.
WASHER LG WT1101CW "Upon arrival customer complaint of unit leaking water, found that unit is leaking from hose that runs off bottom of tub to drain pump, has a hole in it causing water leak ; ordrng 1 HOSE FROM TUB TO ENTRANCE OF DRAIN PUMP"
Shaun S.
WASHER WHIRLPOOL WTW7000DW0 "Upon arrival found that unit has a defective drain pump, not pumping out waterUpon setting up return visit for tech please verify that customer has removed all old water from unit so tech can make repair ; ordrng 1 WPW10581874 (pump-water)"
Shaun S.
WASHER LG WT1101CW "Upon arrival customer complaint of unit leaking water, found that unit is leaking from hose that runs off bottom of tub to drain pump, has a hole in it causing water leak ; ordrng 1 HOSE FROM TUB TO ENTRANCE OF DRAIN PUMP"
Shaun S.
WASHER MAYTAG MVWC415EW1 "Upon arrival ran and tested unit and found that after leak is not coming from Asher but drom condensation tube from air conditioner, notified customer of findings, unit checks ok"
Shaun S.
FREEZER SAMSUNG RFG293HWWP/XAA "Upon arrival found that there as no issue with unit, ran and checked for error codes stored in control along with temp setting and readings in both fridge and freezer, unit checks ok SE could of been for a stuck key"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new EVAP coil and dye drier recharged and checked ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Unit needs repaired per service pointer W10875533A- ordering service kit; ordrng 1 W10902214 (thermistor)
Shawn H.
DISHWASHER BOSCH SHSM63W52N/11 "Customer had ran wash last night and hadnÍt opened unit yet until I arrived. I opened unit and got a strong odor from unit. Smells like a chemical of some sorts. Not a decaying food odor or odor from the drain. Drain still has a good high loop and rinse aid setting is still at 1. Called Bosch Techline and per suggestion of Mark to run 2 rinse cycles and see if odor comes back. If it does not he states that the insulation around the wash motor/heater may be heating up and causing odor. He suggested to replace wash motor and door seals. Seals may have become impregnated with odor. Ran 2 rinse cycles to test; odor was not present after rinse cycles. Please order 12008381 wash motor, 494772 door gasket, and 744884 door seal per Bosch.; ordrng 1 12008381 (HEAT PUMP D/W) and 1 494772 (DOOR GASKET) and 1 744884 (DOOR SEAL)"
Shawn H.
RANGE SAMSUNG FER300SX/XAA Removed old element that was welded to bottom. Installed all provided parts and ran to test. All ok. Unit maintains temp fine.
Shaun S.
WASHER SAMSUNG WA50K8600AV/A2 "Removed and replaced board on unit, ran and checked out, checks ok"
Shawn H.
MICROWAVE GE JVM1740DM1WW "Checked unit and found humming sound coming from high voltage transformer. Checked transformer and found it getting voltage from main board but not sending to mag tube. Connection from mag tube to hv transformer is burnt up. Unit needs hv transformer, mag tube, capacitor, and diode. ; rqstng P&A on 1 WB27X10011 (capacitor) and 1 WB27X10597 (h.v. diode) and 1 WB27X10868 (trans-hv) and 1 WB27X10939 (magnetron asm)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Unit needs EVAP coil and dye drier ref leak recover and recharge; rqstng P&A on 1 W10143759 (drier (service)) and 1 WPW10608485 (evaporator)
Shaun S.
WASHER SAMSUNG WA50K8600AV/A2 Upon arrival tech tried to run testing on u it and found that machine will not operate in any setting it is set on unit needs new main control; ordrng 1 MAINCONTROL
Shaun S.
DISHWASHER KITCHENAID KDFE104DSS1 "Upon arrival removed and replaced sump assm on unit, upon pulling old sump assm found broken pieces of glass in it, believe thatÕs was caused motor to fail, installed new sump, ran and check unit d out, had customer observe repair, unit checks ok upon techs departure"