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for Englewood, OH
quick and efficient srvice
William - Englewood, OH
Abigail - Englewood, OH
Did a good job.
Barbara - Englewood, OH
Great service. On time. Found out what the problem was. Order the part and had it put on the next day. So far ice maker working just fine. Great customer service. Will use again.
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Tom - Englewood, OH
Very knowledgeable and professional
Darlene - Englewood, OH
Kathy - Englewood, OH
The gentleman was very polite ..very knowledgeable.
Vicki - Englewood, OH
Great honest service. Time efficient and very pleasant
Gehron - Englewood, OH
Condemned the fridge best that could be done
James - Englewood, OH
The technician provided great service and care.
"Karl - Englewood, OH
technician was very good and when he left, I understood the next step. (parts were ordered) He then followed up within the time span he gave.
Katrina - Englewood, OH
He was very knowledgeable and professional. Shawn was excellent. He let us know when he would be coming. Something beyond his control is the window of service the company gave us. Noon to 6 pm is a very large window to have to be at or near home.
Mark/mary - Englewood, OH
Ridiculous wait period.
Darrell - Englewood, OH
They take forever to come out then had to wait another 4 days for them to repair the fridge. No courtesy of a new baby and small children being in the home. Waisted 400 dollars in food due to this inconvenience.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Gerald - Englewood, OH
We recommend it to anybody but need your service
Michelle - Englewood, OH
The service man I had was very nice and knowledgeable - he had a difficult job and did a good job!
Davis - Englewood, OH
Michael - Englewood, OH
Michael - Englewood, OH
Samsung washer noise diagnosis. Tub would make noise in the spin cycle. Service tech was friendly, professional and certainly seemed to know his stuf
James - Englewood, OH
Good job and good advise.
great service man
John - Englewood, OH
Tic maintenance director
Gehron - Englewood, OH
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
Kyvik - Englewood, OH
Carlos - Englewood, OH
Cyphers - Englewood, OH
The gentleman of it was very courteous and you’re like Tronics found the problem right away. However, I need a resolution as ASAP because I have to buy a new washer and I need to know what kind of money you’re going to give me back
Response from Authorized Service:
Thank you very much for your positive feedback about your service experience. Please know all the documentation that needed to be sent to your vendor has been completed. Please feel free to call me if you need any additional assistance from us! Our office is 937-252-3200. Thank you again for your business! Marlise
Casdorph - Englewood, OH
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA "Upon arrival found unit completely thawed out with no ice build up inside of imk at all, tech adjusted water spout more as was asked to do by other tech seeing same issue"
WASHER MAYTAG MVWC400XW4 "F7E6 motor fault, F2E1 stuck key, and F5E1 lid switch fault codes present. Ran unit in automatic diagnostics and it finished fine with no issues, ran unit in manual diagnostics to test motor and it gets to full speed fine and agitates fine. Cleared error codes and ran calibration. Checked motor windings and they are within spec. Ran normal cycle to test. Unit operated fine at this time. Control has an intermittent short for the motor causing errors. Unit needs main control. Unit is 7 years old in basement. Collected deductible by check. ; rqstng P&A on 1 W10480274 (cntrl-elec)"
DRYER SAMSUNG DV45K7600EW/A3 "Upon arrival found that motor is gone bad on unit, has a terrible odor when running also only runs about 10 seconds then cuts out; ordrng 1 MOTORASSM"
OVEN GENERAL ELECTRIC J KP270D1AD "Removed and replaced bad bake element on oven, ran and checked out, unit check ok"
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA "Removed and replaced parts on unit, ran and checked out, unit checks ok"
RANGE LG LSD4913ST/00 "Upon arrival found that unit is operating normally with no issue, tech checked all burners and oven for proper ignition, unit checks ok upon techs departure"
RANGE - ELECTRIC GENERAL ELECTRIC J SP2680W3AD "Removed and replaced bake element on unit along with new terminal block for left rear burner, unit checks ok upon techs departure"
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA "Found bucket frozen in place, customer to let unit thaw out and will return for repair ; saved tckt"
DOUBLE WALL OVEN SAMSUNG NE59J7850WS/AA Pin connection on part provided was not correct on unit; saved tckt
WASHER SPEED QUEEN AWN432SP111TW01 Upon arrival customer stated that water flow on hot or cold was a trickle. Ran unit in regular cycle with small load setting. Water barely flows. Checked and found single handle shut off valve open half way. Opened valve and pressure increased. Showed customer. Ran unit in cycle to test for noises. Unit is nice and quiet. All ok.
DRYER - ELECTRIC MAYTAG MEDC300BW0 "Upon arrival found no issue with unit, unit is operating normally, went thru operation with customer even opened top portion to show customer how unit works and is made"
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Removed and replaced parts on unit, ran and checked out ok"
RANGE - ELECTRIC HOTPOINT RB755GT1WH Installed new right and left hinges. Unit is working properly.
DRYER WHIRLPOOL LER7620LW0 "Found door switch not closing properly, installed new switch. Unit checks ok.; used 1 WP3406107 (DOOR SWITCH) from stock"
OVEN GENERAL ELECTRIC J KP270D1AD "Upon arrival found that upper oven has a defective bake element, burnt in half in several spots; ordrng 1 WB44X200 (bake unit 208v u.o.)"
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA "It has nothing to do with the IMk Water DISP dripping needs filter housing solenoid not opening and closing properly; rqstng P&A on 1 DA97-14365H (FILTER HOUSING), states that autho needed"
WASHER WHIRLPOOL WTW7300DW1 Upon arrival found that unit needs new console panel and main board both are non functioning gave customer est for repair declines at this time
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 IMk making knocking noise and motor not advancing replaced IMk and checks ok; used 1 241798224 (ICE MAKER) from stock
DRYER WHIRLPOOL WED9050XW1 "Upon arrival found that unit had bad thermostat, removed and replaced stat, ran and checked out; used 1 131298300 (THERMOSTAT) from stock"
REFRIGERATOR SAMSUNG RF28HDEDBS "Parts that need to be replaced under parts warranty, unit needs new evap cover and new imk, imk was not replaced before just evap cover ; ordrng 1 DA97-12608A (EVAP COVER) and 1 DA97-15217B (IMK)"
RANGE - ELECTRIC GENERAL ELECTRIC J SP2680W3AD Upon arrival found that terminal block under cooktop is burnt up and the bake element needs replaced on unit; ordrng 1 WB17T10006 (block insulator) and 1 WB44K5012 (bake element-240v)
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA Leaking not coming from refrigerator but wiring shorting out in cabinet called AHS-Cordeasia auth#107CTLM
RANGE - ELECTRIC HOTPOINT RB755GT1WH "Upon arrival found right side door hinge roller broken causing door to bind. Left side is intact but is very worn. Unit needs both hinges. ; ordrng 1 WB14X103 (hinge,door lh) and 1 WB14X104 (hinge rh)"
WASHER LG WM3270CW Upon arrival found that unit needs new inner basket and front and rear portion of tub due to basket broke and bearing blown In rear section of tub; ordrng 1 FRONTTUB and 1 INNERBASKET and 1 REARTUBW/BEARING
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Unit has a defective ice bucket and line segments burnt out on display board ; ordrng 1 241860810 (ice container assy) and 1 242058232 (user interface)
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Insulated cap tube for noise reduction and back cabin where fill tube comes in if the unit had and ice maker; used 3 5305877995 (COMPOUND) from stock
REFRIG/SIDE-BY-S FRIGIDAIRE FGSS2635TF8 Upon arrival found unit not making noise at this time. Put unit into diagnostics to force functions on. When running the compressor the buzzing sound appears. Removed back cover and found inverter board on compressor making noise. Removed board and reinstalled correctly. Noise is gone. Inverter board was mounted loosely to compressor. All ok.
RANGE KENMORE 790.9021301 Upon arrival customer stated that right rear burning only heats to high. Removed back cover and found infinite switch shorted closed. Replaced switch and ran to test. All ok. All burners work as they should. Ok per Jason. ; used 1 316436001 (ELEMENT SWITCH) from stock
REFRIGERATOR WHIRLPOOL ET1PHKXPQ01 "Removed and replaced timer and cold control on unit, ran and checked out, unit checks ok upon techs departure"
REFRIGERATOR FRIGIDAIRE FPHC2399KF2 Sealed system issue cust to purchase new unit
REFRIGERATOR WHIRLPOOL ET1PHKXPQ01 Found that defrost timer not working correct and thermostat will not cycle off; ordrng 1 COLDCONTROL and 1 DEFROSTTIMER
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Def drain is plugged needs cleaned - all operations check ok upon tech departure
REFRIGERATOR SAMSUNG RF263BEAESR/AA Removed and replaced evap cover on unit along with main board unit checks ok
REFRIGERATOR FRIGIDAIRE FFTR1821TB5 Upon arrival found a sticky thick substance on the floor by the right front corner of the unit. Pulled unit out to inspect compressor. No leaks or signs of substance in rear. Opened door and found traces of substance leaking down right edge long door seal. Leak came from the freezer. Temp was set to a lower setting. Set temp to normal operation and ran to test. All fans work as they should. Evaporator is developing a good frost pattern. Substance thawed in freezer and leaked down. Unit thawed because of recent cold snap. Temp sensor is detecting a cool tamp and shut down the compressor and wouldn’t cycle it to keep things frozen. Unit is need of a garage kit to trick the control and keep it cooling. Installed garage kit and advise customer temps would be back to normal in 24 hours. ; used 1 5303918301 (GARAGE KIT) from stock
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Upon arrival found that unit has product that is frozen inside of unit, upon checking temp in unit, found the unit is running at 32* and lower. Contacted tech support was told to change main board and evap cover to resolve situation; rqstng P&A on 1 EVAPCOVER and 1 MAINBOARD"
REFRIGERATOR FRIGIDAIRE FGHB2735NFO Unit not repairable refrigerant line is frost on exterior of unit took pictures called HBW-Devin-584444599554
REFRIGERATOR SAMSUNG RF22KREDBSG/AA Error code of 40 plus needs repaired per IMk bulletin; rqstng P&A on 1 DA82-02367A and 1 DA97-12540K (AUGER) and 1 DA97-13718C (IMK) and 1 DA97-19898A
RANGE - GAS FRIGIDAIRE FFGF3012TWC "Removed and replaced regulator on unit, ran and checked out, also soap bubbles and checked for leaks, unit checks ok"
REFRIGERATOR/TOP LG n/a "Removed and replaced inlet water valve on unit, ran and checked out, unit checks ok"
REFRIGERATOR/TOP LG n/a Upon arrival found that unit is leaking from inlet water valve valve needs replaced to stop unit from leaking; ordrng 1 INLETVALVE
REFRIGERATOR FRIGIDAIRE FFHS2622MS3 Installed new damper assy and rebooted system ; used 1 241600906 (DAMPER) from stock
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA Door handles were loose tightened up and checks ok
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Adjusted solenoid to change from cubed to crushed
RANGE - ELECTRIC KENMORE 790.9240901 "Removed and replaced Eoc and overlay on unit, ran and checked out, unit checks ok upon techs departure ; ordrng 1 316419141 (overlay) and 1 316557118 (clock/timer)"
DISHWASHER GE GDT695SMJES "Upon arrival found that unit is missing vent cover and door seal needs changed, unit leaking heavily out of the right side bottom of the door ; ordrng 1 TUBSEAL and 1 VENTCAP"