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for Fairborn, OH
Paul - Fairborn, OH
Technician came and analyzed the problem from what we told him. He ordered the parts and when they came in he installed them quickly.
Nice guy, good service no haste
Jessica - Fairborn, OH
Ricardo - Fairborn, OH
To the point diagnosis
Matthew - Fairborn, OH
Theresa - Fairborn, OH
He was great! On time and very professional
Collin - Fairborn, OH
Robert - Fairborn, OH
What thrilled me was during the initial call I provided the young lady with a model and serial number plus my opinion of what failed. The tech actually showed up with that part which fixed it. I wasn’t stuck with a disassembled convection oven while he went part shopping. Yes I would hire them again.
Quick and easy service
Matthew - Fairborn, OH
MR - Fairborn, OH
Came out the day after the part came it to repair dishwasher. Good service.
He was a very nice man and very polite. The nice man fixed nothing.
Brenda - Fairborn, OH
Nice men fixed nothing fixed. The burner is not fixed and now another one is not working. The dishwasher after it was “fixed” with a dish load of dishes is still not working.
Response from Authorized Service:
I apologize you are still having an issue with your appliances. I know we have you back on our schedule so we can get the issues resolved! Please feel free to call our office during the service process if you have additional questions! 937-252-3200, ext 106. Please ask for Robbin. Thank you!!
Work done right eventually
Paul - Fairborn, OH
Missed initial diagnosis caused delay in getting the right parts then wrong parts were ordered after correct diagnosis. Tech was friendly and did the job quickly but it took a week or so longer than it needed to.
Ryan - Fairborn, OH
Service was great, thank you
Work Completed - Outstanding
Richard - Fairborn, OH
Authorized Service provides Excellent troubleshooting/parts-replacement/repair/equipment training (for temp controls) and configuration adjustments ( 0 for freezer & 40 for refrigerator).
Great Service, parts took to long
Lou - Fairborn, OH
Nice and Friendly, but slow service, lousy diagnosis
Larry - Fairborn, OH
initial diagnosis was incomplete and inaccurate which cause long delays in getting our oven repaired. Maybe it was because we had AHS warranty and they wanted to ensure repair business vs risk of AHS just replacing the oven. After almost 3 weeks, the cost to repair was more than the cost to replace. That could have all been avoided with a complete and thorough diagnosis/testing. I will say that the repairmen were very nice and courteous.
Jennifer - Fairborn, OH
He did fantastic! Thank you so much!😊
Patricia - Fairborn, OH
helpful, friendly. Knows how to treat seniors.
Anita - Fairborn, OH
Professional and knowledgeable
Tim - Fairborn, OH
Great service 👍
Susan - Fairborn, OH
Great service, very pleasant.
Maurio - Fairborn, OH
Pamela - Fairborn, OH
The service provider was professional and pleasant. Called within 30 minutes of arriving. He clearly communicated the problem with our microwave. I have confidence in this company should I need their services in the future.
Friendly, helpful, professional
Michael - Fairborn, OH
Not just would tell my friends, but have already shared about the good service.
Tom - Fairborn, OH
Professional, polite and quick.
Patricia - Fairborn, OH
Kimberly - Fairborn, OH
I was very pleased with my repair experience. Technician gave me helpful information, was polite and answered all my concerns. Unfortunately he had a small work area but handled it like a true pro! Thank you for your quick response!
Great service and knowledgeable technician
Paul - Fairborn, OH
Came and took care of the problems
Mary - Fairborn, OH
REFRIGERATOR FRIGIDAIRE FRT18PNFD0 "Found evaporator drain clogged, cleaned drain, unit checks ok."
DISHWASHER FRIGIDAIRE FDB1050REC2 "Deductible 100 collectedFound leak at drain line, found drain pump not draining with proper voltage applied. Ordered drain pump and drain hose.; ordrng 1 807117001 (hose) and 1 A00126501 (drain pump assy)"
REFRIGERATOR SAMSUNG RF261BEAESR/AA "Installed all provided parts. All ok. No more air leakage into freezer, no more leaking defrost drain and ice maker is cycling at a normal rate."
MICROWAVE SAMSUNG ME18H704SFG/AA Found door assembly has broken and is not able to have latch mounted in place properly. Ordered door assembly.; rqstng P&A on 1 UNKNOWN (DOOR ASSEMBLY)
WASHER SAMSUNG WF328AAW/XAA "Found bearings worn, the tub tore the bellow, unit needs new inner and outer tubs, and bellow replaced. Customer does not want to repair."
WASHER LG WM2016CW/01 "Found unit making loud noise during spin, found movement between inner and outer tub bearings, ordered inner tub, front and rear outer tub, stator, and rotor, located in the laundry room, manufactured 2009.; rqstng P&A on 1 UNKNOWN (FRONT OUTER TUB) and 1 UNKNOWN (REAR OUTER TUB ) and 1 UNKNOWN (INNER TUB) and 1 UNKNOWN (STATOR) and 1 UNKNOWN (ROTOR)"
MICROWAVE SAMSUNG ME18H704SFG "Found unit not heating properly, latch not allowing door to close properly. Ordered magnetron, latch, and spring. Located in the kitchen, manufactured 4/2018.; rqstng P&A on 1 DE61-00086A (SPRING) and 1 DE64-01308A (LATCH) and 1 OM75P-21-ESGN (magnetron)"
REFRIGERATOR FRIGIDAIRE FFHI1835VS0 "Found unit not defrosting properly, ordered control board, thermistor, and heater.; ordrng 1 5303918645 (thermistor kit) and 1 5304522211 (PC BOARD) and 1 5304522325 (HEATER)"
DRYER MAYTAG PYG4557AWW "Found belt not around idler pulley, installed belt back on pulley properly. Unit is working properly."
RESIDENTIAL REFR INSIGNIA NS-RFD21CISS0 Found unit not holding proper temperatures in ff section. Customer is contacting store they purchased unit from to try to get a replacement instead of repair.
WASHER MAYTAG MHW5500FW0 "Unit will not start cycle, found door switch connection loose, repaired connection. Unit checks ok."
RANGE KITCHEN AID KDRS505XSS01 "Found valve on front right sticking, was able to get valve to loosen up. Unit checks ok."
RANGE GE JB755DJ1WW "Found burner not heating properly, found inner glass broken, ordered glass, switch, and burner. Located in the kitchen, manufactured 2012.; rqstng P&A on 1 WB24X25152 (switch infinite cont) and 1 WB30T10126 (range 12 radiant sur) and 1 WB56X26391 (pack window asm)"
MICROWAVE SAMSUNG ME18H704SFS/AA "Found display not coming on with proper voltage applied. All fuses test ok, ordered main control and user interface. Located in the kitchen, manufactured 4/2016.; rqstng P&A on 1 UNKNOWN (LED DISPLAY) and 1 UNKNOWN (MAIN CONTROL BOARD)"
REFRIGERATOR AMANA REFRIGERAT ASD2522WRS06 "Upon arrival found that unit had a defective thermostat, tech removed and replaced thermostat on unit, ran and checked out, unit checks ok ; pckd up 1 2198202 (thermostat,temp.)"
WASHER WHIRLPOOL WFW6620HC0 "Found pressure switch not communicating with control, installed new switch. Unit checks ok.; used 1 W11316246 (DN) (PRESSURE SWITCH) from stock"
REFRIGERATOR LG LFXS29626S/01 "Found water leaking from icemaker, needs icemaker, customer considering repair."
WASHER MAYTAG MVWC465HW2 Replaced parts listed checks ok
WASHER WHIRLPOOL WTW7500GC0 Unit will need agitator and basket additional. Called to get authorization she said she wanted to check with the store about just ordering a replacement. She said she would call her office and let us know when she found out.
OVEN LG LRE30451SB/01 Installed new relay board and main control. Ran unit to test to verify heat. All ok.
REFRIGERATOR SAMSUNG RF261BEAESR/AA "Unit is 4 years old in kitchen. Upon arrival customer stated that ice forms under deli drawer, frost built up in freezer and freezer ice maker is inop. Water is coming from the defrost drain. Drain is blocked causing water to overflow. Frost build up is due to w broken rail. The detention isn’t keeping the door shut. This allows warm air in with moisture. Ice maker will cycle but bonds up and is sluggish. Unit needs ice maker, drain kit, and both rails. Collected deductible by card.
REFRIGERATOR AMANA REFRIGERAT ASD2522WRS06 "Upon arrival found that unit has a defective thermostat, removed and replaced stat on unit, ran and checked out, unit checks ok; used 1 R0161092 (STAT) from stock"
REFRIGERATOR GENERAL ELECTRIC LSS25XSWA SS Installed new icemaker water valve and check for leaks and checks OK
DRYER WHIRLPOOL WED7500GC0 Upon arrival found unit would not power up. Checked voltage and do not have voltage at outlet. Reset breaker but this did not help. F6E2 error is a communication error between the ACU and the UI. Want to preorder UI to have on hand when we return. Customer is getting electric repaired and will call in. Unit is under factory warranty still and needs billed to Whirlpool. ; ordrng 1 W11124266 (console) and 1 W11124268 (console)
WASHER WHIRLPOOL WTW7500GC0 Checked unit over found that the unit was squealing at high speed spin or heavy load. Ran unit through cycle in high spin speed it squealed loud from bearings. No repair per Jessica. She’s getting PO from her boss.
REFRIGERATOR WHIRLPOOL ET1FTTXKB03 Call American home shield spoke with Jeffrey unit has bad wiring going into cab shorting out the TSTAT cust should get a call back in a few days
WASHER SAMSUNG WF395BTPASU/A2 "Found drain pump had object wedged in it, removed object. Unit is draining properly. All operations test ok."
WASHER MAYTAG MVWC465HW2 "Found dispenser not fitting into agitator securely, needs agitator and dispenser. Estimate approved by Rhonda at Rent A Center. Ordered agitator and dispenser.; ordrng 1 W10836692 (agitator) and 1 W11205050 (dispenser)"
REFRIGERATOR GENERAL ELECTRIC LSS25XSWA SS "Found icemaker not cycling properly, water valve not opening with proper voltage applied. Ordered valve and icemaker. Located in the kitchen, manufactured 4/2007; rqstng P&A on 1 WR30X10081 (ice maker) and 1 WR57X10070 (water valve)"
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW04 "Installed new thermistor, control, and heater. Unit checks ok."
OVEN LG LRE30451SB/01 "Found unit will not maintain proper temperatures, ordered main control and relay board. Located in the kitchen, manufactured 2007.; rqstng P&A on 1 UNKNOWN (MAIN CONTROL BOARD) and 1 UNKNOWN (RELAY BOARD)"
REFRIGERATOR FRIGIDAIRE ET1FTTXKB03 Installed new thermostat and checks OK
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW04 "Found freezer not defrosting properly, ordered control, heater, and defrost sensor. Located in the garage, manufactured 3/2018.; rqstng P&A on 1 W10316428 (heater) and 1 W10383615 (thermistor,fc) and 1 W11253128 (contrl-box)"
REFRIGERATOR WHIRLPOOL ET1FTTXKB03 "Found bad TSTAT needs replaced customer was ok; rqstng P&A on 1 WP2210491 (thermostat), states that autho needed"
MICROWAVE WHIRLPOOL MH7140XFB0 "Found touch pad and main PCB not communicating properly, needs switch membrane and pcb assembly. AHS is searching for and providing the parts. ordrng 1 4393916 (SWITCH MEMBRANE) and 1 4393919 (PCB ASSEMBLY)"
WASHER LG WT1901CK Installed new transmission and rotor. Unit is working properly.
DRYER SAMSUNG DV50K7500EV/A3 "Found idler pulley broken, installed new pulley. Unit checks ok. Rob pilder approved estimate.; used 1 DC93-00634A (IDLER PULLEY) from stock"
RANGE SAMSUNG FTQ387LWGX/XAA "Found no display working on the unit. Ordered touchpad and display. Located in the kitchen, manufactured 1/2011.; rqstng P&A on 1 UNKNOWN (DISPLAYS )"
WASHER AMANA NTW4605EW0 "Found gearcase making loud noise during spin cycle. Needs new gearcase. Called Chuck at Rent a center, they don't want to repair the unit."
WASHER LG WT1901CK "Found gearcase making loud noise, rotor teeth are worn, needs gearcase and rotor. Chuck at Rent a center approved estimate. Ordered parts.; ordrng 1 AEN73131403 (TRANSMISSION ) and 1 AHL72914404 (ROTOR)"