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Local Reviews
for Franklin, OH

Authorized Service Rated 5.0 out of 5 stars based on 9 customer reviews

Map of Franklin, OH

Fast and Professional




Review of Authorized Service

Steve was great. The part was in his truck and he had our washer up and running in a half hour.


Map of Franklin, OH

Great Customer Service




Review of Authorized Service

The Tech was very friendly and professional.


Map of Franklin, OH

Gary




Review of Authorized Service


Map of Franklin, OH

Very professional, polite and great work




Review of Authorized Service

Steve was very professional and area cleaned up and did a great job


Map of Franklin, OH

Prompt service, friendly employees.




Review of Authorized Service

Steve was very knowledgeable and helpful in solving our ice maker and drawer problem


Map of Franklin, OH

Service Tech a five star also.




Review of Authorized Service


Map of Franklin, OH

Very friendly and knowledgable




Review of Authorized Service

On-time, quick to replace part, friendly


Map of Franklin, OH

Fast




Review of Authorized Service

Very fast and excellent service!!!!


Map of Franklin, OH

Awesome technician




Review of Authorized Service

Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.


Kevin M.

Kevin M.

REFRIG/SIDE-BY-S SAMSUNG RF263TEAESG/AA Ff section freezing up and left door closer is broken lower IMk sencor is broken off; ordrng 1 DA32-10104N (temp sensor) and 1 DA47-00243K (BIMETAL ) and 1 DA47-00243K (HEATER) and 1 DA97-12609C (FF FAN ASSY) and 1 DA97-13070A (CLOSER) and 1 LOWERICEMAKER (LOWER ICE MAKER)

Near Long Meadow Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER WHIRLPOOL WTW8500DC4 Customer states that the unit was filling very slow. Tech check water going into the unit and the screens on the water valve. Check good. Installed new water valve.W11165546; pckd up 1 W11165546 (valve)

Near Ruppert Ct, Franklin, OH 45005
Steve G.

Steve G.

DRYER WHIRLPOOL WED8000DW4 Customer states that he unit squealing noise. Installed new rear right support. Cycled. Adv. customer to clean out house vent. ; pckd up 1 WPW10314173 (support)

Near Country Walk Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDBBC/AA 02 Customer states that they are not getting any ice. Found build up around the ice maker. Installed new ice maker assy. Installed new ice maker and clips. Sealed up the ice room. Cycled. ; rqstng P&A on 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS

Near Babson Ct, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHS2611LWKA ;;customer did have a little bit of ice on the evap motor. Remove ice and adjust the fill chute. Also notice that the ice maker was leaking and causing large chunks of ice in the ice container. Installed new ice maker. Cycle.; pckd up 1 241798224 (ice maker)

Near Hamilton-Middletown Rd, Franklin, OH 45005
Steve G.

Steve G.

DRYER SAMSUNG DV395ETPAWR/A1 Customer states that the dryer will not turn on. After checking several things the customer needs motor assy. Customer is not going to repair the unit. Verbal est of 450

Near Banbury Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Customer states that the unit is loud. Found ice build up around the evap motor. Clear up ice and made an adjustment to the fan bracket.

Near Hamilton-Middletown Rd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RB195BSSB/XAA Customer stater that the unit started to get warm over the weekend. Did find frost build up again in the freezer department. called techline they recommend replacing all of the parts again. Adv that last time out tech did double check all the parts and connections. If everything does look good possible broken wire in the unit.9377513192Joe at AHS Adv that possible broken wire in the cabinet per techline since every thing was double checked. AHS is putting int options. Joe gave autho for trip. 107JEBL

Near Pleasant Hill Blvd, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WA45H7000AW/A2 01 Customer states that the unit is loud in spin. Tilt the unit back and found that he unit gearcase is leaking oil all over. ; rqstng P&A on 1 1111 (CENTER SILVER CAP ON WASH PLATE) and 1 2222 (STATOR) and 1 3333 (ROTOR) and 1 4444 (GEARCASE) and 1 5555 (RPS SENSER) and 1 6666 (CLUTCH)

Near Holly Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF560SMYB04 Installed new control board installed new evaporator fan cycle unit test OK

Near Banbury Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF560SMYB04 Customer states that the unit is not cooling. Found that the unit is not going into defrost mode. ; ordrd 1 WPW11035836 (CONTROL) and 1 WPWPW10436849 (HEATER) and 1 WPWPW10464673 (EVAP MOTOR)

Near Banbury Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WF45K6200AW/A2 installed new lock installed new drain pump assembly cycled unit test OK

Near OH-741, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WA45H7000AW/A2 01 Spoke to our old ticket number is 4150818131

Near Holly Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 14 "Customer states that they have no ice. Found ice cube build up. Remove ice build up, removed the ice maker and auger assy thawed out the ice and reinstalled. Sealed up the ice room form warm air getting in. Cycled."

Near Green Mdw, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR MAGIC CHEF HMWC444DZ In front of the customer tech open up the box to inspect the door. Found that the door has been damage. The box is in excellent shape. Tech reorder part; ordrng 1 312260100178 (DOOR)

Near Beal Rd, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WF45K6200AW/A2 Customer hears humming and noticed that the lock did not lock as well. ; ordrng 1 DC64-00519DTS (LOCK) and 1 DC97-17999M (DRAIN PUMP ASSY.)

Near OH-741, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 "Customer states that the ice maker is not making ice. Found ice build up on ice maker . Thawed out ice build up. Installed new ice maker, and clips assy. Sealed up the air gaps. Test ok."

Near Torrington Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 "Customer states that the ice maker is not making ice. Found ice build up on ice maker . Thawed out ice build up. Installed new ice maker, and clips assy. Sealed up the air gaps. Test ok."

Near Torrington Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Customer states that the unit is not making any ice. Found that the ice has a build up. ; rqstng P&A on 1 DA81-05595A (SEALANT) and 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)

Near Torrington Dr, Franklin, OH 45005
Steve G.

Steve G.

DRYER - ELECTRIC MAYTAG MED3500FW0 "Customer states that the unit is making a loud vibration noise. Found the noise coming from the base of the unit. Did shim the unit up, the noise appeared to have stop."

Near Pennyroyal Rd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RB195BSSB/XAA Tech found last time out he did not hook up a bad motor fan recede it also found another issue with the unit sold out drain line cleared cycle unit test OK

Near Pleasant Hill Blvd, Franklin, OH 45005
Steve G.

Steve G.

RANGE GE JBP72B0K2BB Installed new broil element

Near Pleasant Hill Blvd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 03 Customer states that the ice maker has some frost on the bottom of the ice maker. Did advise the customer that that was normal because of the heat from the heater and the then the humidity moisture freezes over.

Near Ripplebrook Pl, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MHW5500FW0 Customer had an e01-f03 error code. Installed new pressure switch assy. Cycled. ; ordrng 1 W10448876TS (water level switch)

Near Twincreek Dr, Franklin, OH 45005
Steve G.

Steve G.

DISHWASHER KITCHEN AID KUDS301XBL6 Customer states that the unit is leaking from the front left corner. Cycled unit and the did not leak. Did see some suds building up. Possible suds issue. Did give customer helpful tips.

Near Greycliff Trail, Franklin, OH 45005
Steve G.

Steve G.

RANGE GE JBP72B0K2BB Customer states that the broil element is not working. ; rqstng P&A on 1 1111 (BROIL ELEMENT)

Near Pleasant Hill Blvd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR MAGIC CHEF HMWC444DZ Customer states that the door outer glass has condensation build up.Called jeanna at techline. Said door is bad. ; ordrng 1 312260100178 (DOOR)

Near Beal Rd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF20HFENBBC/AA Customer states that the unit is leaking. Found the refrigerator section drain line was frozen up. Thawed out and ran a brush down the drain line to make sure the line was clear.

Near Bridge St, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Customer states that the unit is not cooling. Found ice build up around the evap motor. Gave customer verbal est of 275-300 to repair the unit. Customer is not going to repair the unit.

Near Hillsdale Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customer states that the lights are not coming on.. Customer just moved the unit and the movers did not installed the top cover. Installed.

Near Timber Valley Dr, Franklin, OH 45005
Steve G.

Steve G.

DRYER SAMSUNG DV395ETPASU/A1 Customer states that the unit is not heating. Check heater and power and found that the thermo fuse is out. Installed new fuse. Test ok.; ordrng 1 DC96-00887ATS (FUSE)

Near Hancock Cove, Franklin, OH 45005
Steve G.

Steve G.

DRYER GE GTD33EASK0WW Installed new heater assembly and wire harness assembly cycled unit test OK good nugget you need to smoke as a customer describe

Near Elaine Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Customer states that the unit is not making ice. Found that the ice maker had ice build up. Thawed out. Installed new upgraded ice maker and clip assy. Sealed up the ice room. ; ordrng 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS (ICE MAKER)

Near Greycliff Trail, Franklin, OH 45005
Steve G.

Steve G.

DRYER LG DV330AEW/XAA "Customer states that the unit is squealing, found that the idler pulley was ticking.. Installed new idler pulley. Cycled. ; ordrng 1 DC93-00634ATS (IDLER PULLEY)"

Near Greycliff Trail, Franklin, OH 45005
Steve G.

Steve G.

DRYER WHIRLPOOL WED94HEXW0 customer states that the unit would not power on. The house breaker was turn off. Reset breaker and the unit did come on. Cycled the unit several times and the unit did come on and did heat. Customer does have to clean out the house vent.

Near Patti Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Customer states that the unit started making noise and then the fan stop. Found ice build up around the fan area coming from the fill chute going into the ice maker. Covered the chute up cycled.

Near Hamilton-Middletown Rd, Franklin, OH 45005
Steve G.

Steve G.

ELECTRIC RANGE ELECTROLUX EI30IF40LSB Customer states that the unit is not cooking right on the front right. Customer also getting a CO error code. Comes up about 6 times a year. Spoke to Paul at techline and they have no record of an error code CO. Tech adv cust next time it happens please take a picture of the unit. Lift the top up and noticed wire off the burner . Reseated wire and cycled unit.

Near Angela's Cove, Franklin, OH 45005
Steve G.

Steve G.

DRYER MAYTAG MEDX655DW1 Customer states that the unit will not shut off when she opens the door. Found the door switch was bad. Installed new door switch. Cycled; pckd up 1 W10569603 (switch door)

Near Warren Ave, Franklin, OH 45005
Steve G.

Steve G.

DRYER MAYTAG MEDB835DW4 "Installed new motor, fuse kit , and blower . After checking several things and power and found that the board may be bad per techline. Spoke to Kent and adv him of the situation. And told him that the board was never touched while putting the fuses in on the first trip. Tech did clean out the base of the unit and motor. Approved to bill out for labor and parts installed."

Near Patti Dr, Franklin, OH 45005
Steve G.

Steve G.

DRYER GE GTD33EASK0WW Customer states that the unit filled up her home with smoke. Found that the unit has a shorted heater. |; ordrng 1 WE11X21156 (heater and housing a) and 1 WE15X25312 (harness asm elec)

Near Elaine Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR LG LMXS27626D/01 Installed new back wall for the freezer. Could hear and feel the cold air coming out to the ice room

Near Twincreek Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWB835DW3 "Customer states that the unit chirps, put the unit into diag and did a load test on spin with towels. Also called techline spoke to Dave ask it any know issues. Customer did have coins caught between the wash plate and the inner tub. Removed the coins. Customer did not hear the chirping noise while tech was spinning out towels."

Near Shaker Rd, Franklin, OH 45005
Steve G.

Steve G.

RANGE SAMSUNG NE594R0ABSR/AA Installed new left and right door hinge left and right receiver and light socket assembly cycled unit test OK

Near Knollbrook Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WF448AAP/XAA 01 "Went to install the new wire harness, layer it out and several connecting did not match or where not in the new wire harness. Contacted samsung to double check the harness, they stated that it was the right part. Spoke to Whitney and advised of the issues with the unit and they are putting the unit into options. Autho. For part and labor. 332wlgl"

Near S Dixie Hwy, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Customers states that the freezer door is rubbing on the top hinge. Tech made an adjustment to the top hinge. Test ok.

Near Lowe Dr, Franklin, OH 45005