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Local Reviews
for Franklin, OH

Authorized Service Rated 4.9 out of 5 stars based on 21 customer reviews

Map of Franklin, OH

DISH WASHER REPAIR




Review of Authorized Service

The response time was very good. Issues were: 1st visit - need to order part (absolutely no problem) 2nd visit - purpose - install heater. Could not pull dish washer out far enough to install heater. Need to call someone to extend water and electrical lines 3rd visit - installed heater (different repairman). Dish Washer installed crooked and out slightly from countertop. Associate did ask if everything was ok and I said yes but after he left, we noticed there was a chip out of the top of the dish washer and it was not aligned correctly.


Response from Authorized Service:

Thank you very much for your feedback. Please reach out to Robbin, our customer service manager, at our office so we can work to get the situation resolved for you. We do guarantee our work and apologize you are not satisfied. Robbin can be reached by phone or text, 937-252-3200. Thanks again!


Map of Franklin, OH

Great efficient and fast service!!




Review of Authorized Service

He was extremely competent. His work was quick, thorough, and efficient! I am extremely satisfied and would highly recommend his work!!


Map of Franklin, OH

Awesome service




Review of Authorized Service

On time, very knowledgeable and professional


Map of Franklin, OH

Great Service




Review of Authorized Service

Steve is very personable, friendly and funny! He is professional too.


Map of Franklin, OH

Owner




Review of Authorized Service


Map of Franklin, OH

Washer repair




Review of Authorized Service


Map of Franklin, OH

Great Service. Arrived on time as per appointment




Review of Authorized Service


Map of Franklin, OH

Great Service




Review of Authorized Service

I have been using Authorized Service for many years. Steve (who services my area) is Awesome!! He is knowledgeable, fast, professional & very nice!! When I called for my dish washer I was hoping Steve still worked there. I was Very Happy when I was told he would be the one to come to my home!! I have recommended Authorized Service to my friends & family!!


Map of Franklin, OH

David




Review of Authorized Service

Was excellent and quick


Map of Franklin, OH

Quick and efficient service




Review of Authorized Service

Technician was skilled, knowledgeable, efficient. Had to order part, which came in quickly and repair completed. Very satisfied.


Nice guy, good work




Review of Authorized Service


I now have ice when needed




Review of Authorized Service


Fast and Professional




Review of Authorized Service

Steve was great. The part was in his truck and he had our washer up and running in a half hour.


Great Customer Service




Review of Authorized Service

The Tech was very friendly and professional.


Gary




Review of Authorized Service


Very professional, polite and great work




Review of Authorized Service

Steve was very professional and area cleaned up and did a great job


Prompt service, friendly employees.




Review of Authorized Service

Steve was very knowledgeable and helpful in solving our ice maker and drawer problem


Service Tech a five star also.




Review of Authorized Service


Very friendly and knowledgable




Review of Authorized Service

On-time, quick to replace part, friendly


Fast




Review of Authorized Service

Very fast and excellent service!!!!


Awesome technician




Review of Authorized Service

Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.


Steve G.

Steve G.

MICROWAVE FRIGIDAIRE FGMV176NTF "Unit is tripping the breaker. ; (created new UIS, deleted prior attachment to UisID 24844), ordrng 1 5304509459 (Switch)"

Near Grey Owl Cove, Franklin, OH 45005
Steve G.

Steve G.

WASHER GENERAL ELECTRIC GFW550SSN0WW Pulley fell off the motor shaft; ordrng 1 Wh03x29524 (Motor assy)

Near Red Fox Run, Franklin, OH 45005
Steve G.

Steve G.

WASHER GENERAL ELECTRIC GFW550SSN0WW Install new belt cycled unit test OK

Near Red Fox Run, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

LAUNDRY CENTER GE GUD27ESSJ0WW Inspected the unit and found the gearcase leaking oil on the underside of the unit. Provided info to the customer about the repair and the possible future issues. Customer declined any repair.

Near Post Rail Ln, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFHS2622MSJ Inspected unit and found the icemaker not get any water. Remove the water line going into the freezer section and found the line frozen and clogged. Cleared out ice and gunk in the line. Ran a test cycle again in the icemaker filled with water. All checks OK

Near N Main St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER BOSCH SHXM88Z75N/01 Inspected the unit and found damage to the control board and control panel caused by the main wire harness. Ordering parts.; rqstng P&A on 1 11111 (MAIN POWER CONTROL BOARD) and 1 22222 (CONTROL PANEL (ON DOOR)) and 1 33333 (MAIN WIRE HARNESS (BETWEEN BOARD AND PANEL))

Near Moyer Dr, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWB835DW0 "Inspected the unit and found an error code for lid lock. Cleared error code. Removed control board and disconnected the latch harness and resecured it making sure it was connected properly. Ran a test cycle and the unit locked, but would not unlock. Loud screeching sound coming from the water valve.Ordering parts.; rqstng P&A on 1 W10810403 (LID LOCK) and 1 W11100602 (CONTROL) and 1 W11165546 (WATER VALVE)"

Near Heather Ct, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FGIP2468UD0A Inspected unit and found the control panel not responding correctly. Unit would power on but then would quickly time out. Ordering control panel and board. Inspected the underside of the unit and found damage to the drain pump. Ordering pump as well. ; ordrng 1 5304517587 (SWITCH ASSEMBLY) and 1 5304517594 (CONTROL BOARD) and 1 A00126401 (DRAIN PUMP)

Near Melanie Dr, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RS25J500DSG/AA 02 Inspected unit and found the icemaker mold filled with ice. The customer stated they had a replacement icemaker for the unit and just wanted me to install it. Installed customers icemaker. Advise them it would take up to 24 or40 hours before the unit starts producing ice on a regular basis. All checks OK

Near Staley Rd, Franklin, OH 45005
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFTR1814TW Installed new compressor and filter dryer and recharge unit checks OK

Near Union Rd, Franklin, OH 45005
Tim  R.

Tim R.

DISHWASHER BOSCH SHPM78W55N/10 Replaced parts listed. Checks ok

Near Noble Way, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFTR1814TW Inspected unit and found only about 10% of the evaporator had a frost pattern on it. The frost pattern was very thick. There is a restriction in the evaporator. Unit needs a compressor ordering parts.; ordrng 1 240550946 (COMPRESSOR) and 1 242190205 (FILTER DRYER)

Near Union Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER BOSCH SHPM78W55N/10 "Attempted to pull the unit out from under the counter and did not have a long enough electric line, water line, or drain line. Advise the customer to have a contractor extend the lines to allow it to fully be removed from underneath the counter and still be connected. Provided them with number to call the office upon rescheduling.; saved tckt"

Near Noble Way, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Inspected the unit and found the fan frozen over. Cleared off ice from the evaporator cover in evaporator area and discovered two large cracks in the inner liner. One of the cracks is roughly a quarter inch wide at one point and roughly 10 inches long. The crack run horizontally along the shelf bracket and back wall. Attempted to seal the gap but due to the location of the shelf the weight is preventing it from sealing. Information emailed to tech line including photo and file number.File #84026398Na.technicalhelp@electrolux.com

Near Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR HAIER HB21FC45NS Inspected the unit and found the water filter stuck. Used pliers to remove filter. Customer did not have another one to replace it. Unit is roughly 5 years old and in the kitchen. All checks ok.

Near Decker Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER BOSCH SHPM78W55N/10 Inspected unit and found the heater pump faulty. Ordering part.; ordrng 1 12008381 (PUMP AND HEATER)

Near Noble Way, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW Made adjustments to door switch. Unit is now functioning properly and running through cycles. I demonstrated this to the customer. All checks OK

Near E 2nd St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW1 Install the parts and ran a test cycle. All checks OK unit filling properly. I advise the customer that both the hot and cold water lines had black gunk in them and advised them to replace the lines.

Near E 2nd St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC Inspected unit and found a small amount of condensation and ice build up on the freezer ceiling. Cleared off the ice and condensation and made adjustments to the top of the door gasket. All other checks OK unit functioning properly.

Near Decker Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed upgrade kit. All checks OK.

Near Gadwall Ln, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW1 Inspected the unit and found the control board not responding and entering diagnostics. Attempted to run a normal cycle but the lid would not lock. While filling with water I could hear a loud screeching sound coming from the inlet water valves. Ordering parts.; rqstng P&A on 1 111111 (INLET WATER VALVE) and 1 W11116592 (CONTROL)

Near E 2nd St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE LGHK2336TF4 Inspected unit and found the icemaker leaking water into the ice bin and the auger motor had failed. Ordering parts; ordrng 1 241816602 (AUG MOTOR) and 1 241829001 (COUPLER) and 1 243297609 (ICEMAKER)

Near Arlington Ave, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW0 Inspected unit and found the WASHPLATE damaged. Ordering part; ordrng 1 W10752187 (SCREW) and 1 W10902814 (WASHPLATE)

Near Beal Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Inspected unit and found the refrigerator breaker also had several other outlets on the breaker. I advise the customer that appliances should be on a dedicated line and not connected to other outlets. I recommended they contact an electrician to have it fixed. Inspected the inside of the unit and found ice buildup in the icebox area in the fresh food section. Ordering Samsung icemaker upgrade kit.; rqstng P&A on 1 111111 (ICEMAKER UPGRADE KIT)

Near Gadwall Ln, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF45K6500AV Customer stated that whenever they do a large or heavy load that they will be a sewer smell coming from the unit and room. I ran several test cycles and could not get the smell to appear. I explained to the customer how the unit worked and if the smell was coming from the unit it would smell consistently regardless as to the cycle. The customer stated they had a tankless hot water heater. Advise the customer that if the smell is coming from the water heater it would do it every time rather than on a large load. The room only appears to smell of sewer once they are running a large load of water through the unit. I advised the customer to contact a plumber and have them come out and snake or inspect the line for blockage or the unit backing up.

Near Morning Dove Woods, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWB855DC3 Install new latch cycled unit test OK

Near Shaker Rd, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RFG297HDRS/XAA 01 "Unit is not cooling, leaking and no ice. Unit is 7 years old in kitchen ; rqstng P&A on 1 1111 (FILTER/WATER TANK HOUSING ASSY) and 1 2222 (REFRIGERATOR BACK BALL WITH FAN) and 1 3333 (ICE MAKER UPPER ) and 1 4444 (MAIN BOARD) and 1 5555 (DISPLAY BLACK)"

Near Greycliff Trl, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWB855DC3 Part did not come in per dap; ordrng 1 W10861642 (latch)

Near Shaker Rd, Franklin, OH 45005
Steve G.

Steve G.

RESIDENTIAL REFR SAMSUNG RF28N9780SR/AA 06 Install new upper left door hinge and cover test OK

Near Spencer Way, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWB855DC3 Unit is not locking; ordrd 1 W10861642 (latch)

Near Shaker Rd, Franklin, OH 45005
Steve G.

Steve G.

RESIDENTIAL REFR SAMSUNG RF28N9780SR/AA 06 "Top hinge cover is bent. Possibly happened when the customer moved in and the movers removed the doors. ; rqstng P&A on 1 DA97-12573A (LEFT TOP DOOR HINGE), ordrng 1 DA97-12573A (TOP COVER )"

Near Spencer Way, Franklin, OH 45005
Tim  R.

Tim R.

DRYER - ELECTRIC MAYTAG MEDC215EW1 "Replaced rollers and belt checks ok; used 1 341241 (BELT), and 3 W10314171 ([Alt for W10314173) from stock"

Near Forest Ave, Franklin, OH 45005
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF263BEAESR/AA Error codes 22-25-40 cust declined est

Near Moore Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWX655DW1 No repair.

Near Helton Dr, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWX655DW1 Inspected unit and found air cuts for over sides. Recalibrated the unit and ran a test cycle with no issues. The customers using non-HE detergent. I advised the customer to run an affresh tablet through a cycle and only use HE detergent. All checks OK.

Near E 2nd St, Franklin, OH 45005
Steve G.

Steve G.

WASHER SAMSUNG WF42H5000AW/A2 01 Found unit not draining out. unit was stacked. removed tub to drain line hose remove debris did show customer cycled unit test OK

Near Harriet Ave, Franklin, OH 45005
Steve G.

Steve G.

DISHWASHER LG LDS5540ST installed new drain hose assy. Cycled

Near Shawnee Ct, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWCC4153W0 Unit is not washing and skipping Customer needs a tub job.

Near Gayle Dr, Franklin, OH 45005
Steve G.

Steve G.

MICROWAVE HOTPOINT RVM1625SJ01 Installed new door frame that’s OK

Near Evergreen Ct, Franklin, OH 45005
Steve G.

Steve G.

WASHER MAYTAG MVWB835DW0 Unit is leaking. Found it is leaking the Y connection. Leaking is not from the unit.

Near Shawnee Ct, Franklin, OH 45005
Steve G.

Steve G.

DISHWASHER LG LDS5540ST Unit is leaking under the sink. Found leak coming from a pin hole in the drain line.. ; ordrd 1 AEM69493807 (DRAIN HOSE )

Near Shawnee Ct, Franklin, OH 45005
Tim  R.

Tim R.

WASHER GENERAL ELECTRIC GTW720BSN0WS Nut came loose on bottom. Reattached nut. Checks ok

Near William Francis Dr, Franklin, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFFH17F2QWA Leaking on the floor. Found defrost drain was frozen. Thawed out check ok

Near Mentz Rd, Franklin, OH 45005
Steve G.

Steve G.

WASHER HOTPOINT HTW200ASK0WW Unit just drains... install new main board cycled unit test OK

Near Minnick St, Franklin, OH 45005
Steve G.

Steve G.

DRYER BOSCH WTVC3300US/10 Unit is not heating. Found the fuse was tripped. Reset the fuse cycled. Test ok. Did advise the customer to clean or rerun the house vent.

Near S Dixie Hwy, Franklin, OH 45005