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for Franklin, OH
DISH WASHER REPAIR
Lois - Franklin, OH
The response time was very good. Issues were: 1st visit - need to order part (absolutely no problem) 2nd visit - purpose - install heater. Could not pull dish washer out far enough to install heater. Need to call someone to extend water and electrical lines 3rd visit - installed heater (different repairman). Dish Washer installed crooked and out slightly from countertop. Associate did ask if everything was ok and I said yes but after he left, we noticed there was a chip out of the top of the dish washer and it was not aligned correctly.
Response from Authorized Service:
Thank you very much for your feedback. Please reach out to Robbin, our customer service manager, at our office so we can work to get the situation resolved for you. We do guarantee our work and apologize you are not satisfied. Robbin can be reached by phone or text, 937-252-3200. Thanks again!
Great efficient and fast service!!
Lori - Franklin, OH
He was extremely competent. His work was quick, thorough, and efficient! I am extremely satisfied and would highly recommend his work!!
Paul - Franklin, OH
On time, very knowledgeable and professional
Jerry - Franklin, OH
Steve is very personable, friendly and funny! He is professional too.
Stanlee - Franklin, OH
John - Franklin, OH
Great Service. Arrived on time as per appointment
Leanora - Franklin, OH
Kimberly - Franklin, OH
I have been using Authorized Service for many years. Steve (who services my area) is Awesome!! He is knowledgeable, fast, professional & very nice!! When I called for my dish washer I was hoping Steve still worked there. I was Very Happy when I was told he would be the one to come to my home!! I have recommended Authorized Service to my friends & family!!
Dave - Franklin, OH
Was excellent and quick
Quick and efficient service
Carrie - Franklin, OH
Technician was skilled, knowledgeable, efficient. Had to order part, which came in quickly and repair completed. Very satisfied.
Nice guy, good work
David - Franklin, OH
I now have ice when needed
Leanora - Franklin, OH
Fast and Professional
James - Franklin, OH
Steve was great. The part was in his truck and he had our washer up and running in a half hour.
Great Customer Service
Cathy - Franklin, OH
The Tech was very friendly and professional.
Gary - Franklin, OH
Very professional, polite and great work
Gary - Franklin, OH
Steve was very professional and area cleaned up and did a great job
Prompt service, friendly employees.
Ron - Franklin, OH
Steve was very knowledgeable and helpful in solving our ice maker and drawer problem
Service Tech a five star also.
Barbara - Franklin, OH
Very friendly and knowledgable
David - Franklin, OH
On-time, quick to replace part, friendly
Jeffrey - Franklin, OH
Very fast and excellent service!!!!
Michael - Franklin, OH
Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.
MICROWAVE FRIGIDAIRE FGMV176NTF "Unit is tripping the breaker. ; (created new UIS, deleted prior attachment to UisID 24844), ordrng 1 5304509459 (Switch)"
WASHER GENERAL ELECTRIC GFW550SSN0WW Pulley fell off the motor shaft; ordrng 1 Wh03x29524 (Motor assy)
WASHER GENERAL ELECTRIC GFW550SSN0WW Install new belt cycled unit test OK
LAUNDRY CENTER GE GUD27ESSJ0WW Inspected the unit and found the gearcase leaking oil on the underside of the unit. Provided info to the customer about the repair and the possible future issues. Customer declined any repair.
REFRIGERATOR FRIGIDAIRE FFHS2622MSJ Inspected unit and found the icemaker not get any water. Remove the water line going into the freezer section and found the line frozen and clogged. Cleared out ice and gunk in the line. Ran a test cycle again in the icemaker filled with water. All checks OK
DISHWASHER BOSCH SHXM88Z75N/01 Inspected the unit and found damage to the control board and control panel caused by the main wire harness. Ordering parts.; rqstng P&A on 1 11111 (MAIN POWER CONTROL BOARD) and 1 22222 (CONTROL PANEL (ON DOOR)) and 1 33333 (MAIN WIRE HARNESS (BETWEEN BOARD AND PANEL))
WASHER MAYTAG MVWB835DW0 "Inspected the unit and found an error code for lid lock. Cleared error code. Removed control board and disconnected the latch harness and resecured it making sure it was connected properly. Ran a test cycle and the unit locked, but would not unlock. Loud screeching sound coming from the water valve.Ordering parts.; rqstng P&A on 1 W10810403 (LID LOCK) and 1 W11100602 (CONTROL) and 1 W11165546 (WATER VALVE)"
DISHWASHER FRIGIDAIRE FGIP2468UD0A Inspected unit and found the control panel not responding correctly. Unit would power on but then would quickly time out. Ordering control panel and board. Inspected the underside of the unit and found damage to the drain pump. Ordering pump as well. ; ordrng 1 5304517587 (SWITCH ASSEMBLY) and 1 5304517594 (CONTROL BOARD) and 1 A00126401 (DRAIN PUMP)
REFRIGERATOR SAMSUNG RS25J500DSG/AA 02 Inspected unit and found the icemaker mold filled with ice. The customer stated they had a replacement icemaker for the unit and just wanted me to install it. Installed customers icemaker. Advise them it would take up to 24 or40 hours before the unit starts producing ice on a regular basis. All checks OK
REFRIGERATOR FRIGIDAIRE FFTR1814TW Installed new compressor and filter dryer and recharge unit checks OK
DISHWASHER BOSCH SHPM78W55N/10 Replaced parts listed. Checks ok
REFRIGERATOR FRIGIDAIRE FFTR1814TW Inspected unit and found only about 10% of the evaporator had a frost pattern on it. The frost pattern was very thick. There is a restriction in the evaporator. Unit needs a compressor ordering parts.; ordrng 1 240550946 (COMPRESSOR) and 1 242190205 (FILTER DRYER)
DISHWASHER BOSCH SHPM78W55N/10 "Attempted to pull the unit out from under the counter and did not have a long enough electric line, water line, or drain line. Advise the customer to have a contractor extend the lines to allow it to fully be removed from underneath the counter and still be connected. Provided them with number to call the office upon rescheduling.; saved tckt"
UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Inspected the unit and found the fan frozen over. Cleared off ice from the evaporator cover in evaporator area and discovered two large cracks in the inner liner. One of the cracks is roughly a quarter inch wide at one point and roughly 10 inches long. The crack run horizontally along the shelf bracket and back wall. Attempted to seal the gap but due to the location of the shelf the weight is preventing it from sealing. Information emailed to tech line including photo and file number.File #84026398Na.firstname.lastname@example.org
REFRIGERATOR HAIER HB21FC45NS Inspected the unit and found the water filter stuck. Used pliers to remove filter. Customer did not have another one to replace it. Unit is roughly 5 years old and in the kitchen. All checks ok.
DISHWASHER BOSCH SHPM78W55N/10 Inspected unit and found the heater pump faulty. Ordering part.; ordrng 1 12008381 (PUMP AND HEATER)
WASHER MAYTAG MVWX655DW Made adjustments to door switch. Unit is now functioning properly and running through cycles. I demonstrated this to the customer. All checks OK
WASHER MAYTAG MVWX655DW1 Install the parts and ran a test cycle. All checks OK unit filling properly. I advise the customer that both the hot and cold water lines had black gunk in them and advised them to replace the lines.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC Inspected unit and found a small amount of condensation and ice build up on the freezer ceiling. Cleared off the ice and condensation and made adjustments to the top of the door gasket. All other checks OK unit functioning properly.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed upgrade kit. All checks OK.
WASHER MAYTAG MVWX655DW1 Inspected the unit and found the control board not responding and entering diagnostics. Attempted to run a normal cycle but the lid would not lock. While filling with water I could hear a loud screeching sound coming from the inlet water valves. Ordering parts.; rqstng P&A on 1 111111 (INLET WATER VALVE) and 1 W11116592 (CONTROL)
REFRIGERATOR FRIGIDAIRE LGHK2336TF4 Inspected unit and found the icemaker leaking water into the ice bin and the auger motor had failed. Ordering parts; ordrng 1 241816602 (AUG MOTOR) and 1 241829001 (COUPLER) and 1 243297609 (ICEMAKER)
WASHER MAYTAG MVWX655DW0 Inspected unit and found the WASHPLATE damaged. Ordering part; ordrng 1 W10752187 (SCREW) and 1 W10902814 (WASHPLATE)
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Inspected unit and found the refrigerator breaker also had several other outlets on the breaker. I advise the customer that appliances should be on a dedicated line and not connected to other outlets. I recommended they contact an electrician to have it fixed. Inspected the inside of the unit and found ice buildup in the icebox area in the fresh food section. Ordering Samsung icemaker upgrade kit.; rqstng P&A on 1 111111 (ICEMAKER UPGRADE KIT)
WASHER SAMSUNG WF45K6500AV Customer stated that whenever they do a large or heavy load that they will be a sewer smell coming from the unit and room. I ran several test cycles and could not get the smell to appear. I explained to the customer how the unit worked and if the smell was coming from the unit it would smell consistently regardless as to the cycle. The customer stated they had a tankless hot water heater. Advise the customer that if the smell is coming from the water heater it would do it every time rather than on a large load. The room only appears to smell of sewer once they are running a large load of water through the unit. I advised the customer to contact a plumber and have them come out and snake or inspect the line for blockage or the unit backing up.
WASHER MAYTAG MVWB855DC3 Install new latch cycled unit test OK
REFRIGERATOR SAMSUNG RFG297HDRS/XAA 01 "Unit is not cooling, leaking and no ice. Unit is 7 years old in kitchen ; rqstng P&A on 1 1111 (FILTER/WATER TANK HOUSING ASSY) and 1 2222 (REFRIGERATOR BACK BALL WITH FAN) and 1 3333 (ICE MAKER UPPER ) and 1 4444 (MAIN BOARD) and 1 5555 (DISPLAY BLACK)"
WASHER MAYTAG MVWB855DC3 Part did not come in per dap; ordrng 1 W10861642 (latch)
RESIDENTIAL REFR SAMSUNG RF28N9780SR/AA 06 Install new upper left door hinge and cover test OK
WASHER MAYTAG MVWB855DC3 Unit is not locking; ordrd 1 W10861642 (latch)
RESIDENTIAL REFR SAMSUNG RF28N9780SR/AA 06 "Top hinge cover is bent. Possibly happened when the customer moved in and the movers removed the doors. ; rqstng P&A on 1 DA97-12573A (LEFT TOP DOOR HINGE), ordrng 1 DA97-12573A (TOP COVER )"
DRYER - ELECTRIC MAYTAG MEDC215EW1 "Replaced rollers and belt checks ok; used 1 341241 (BELT), and 3 W10314171 ([Alt for W10314173) from stock"
REFRIGERATOR SAMSUNG RF263BEAESR/AA Error codes 22-25-40 cust declined est
WASHER MAYTAG MVWX655DW1 No repair.
WASHER MAYTAG MVWX655DW1 Inspected unit and found air cuts for over sides. Recalibrated the unit and ran a test cycle with no issues. The customers using non-HE detergent. I advised the customer to run an affresh tablet through a cycle and only use HE detergent. All checks OK.
WASHER SAMSUNG WF42H5000AW/A2 01 Found unit not draining out. unit was stacked. removed tub to drain line hose remove debris did show customer cycled unit test OK
DISHWASHER LG LDS5540ST installed new drain hose assy. Cycled
WASHER MAYTAG MVWCC4153W0 Unit is not washing and skipping Customer needs a tub job.
MICROWAVE HOTPOINT RVM1625SJ01 Installed new door frame thats OK
WASHER MAYTAG MVWB835DW0 Unit is leaking. Found it is leaking the Y connection. Leaking is not from the unit.
DISHWASHER LG LDS5540ST Unit is leaking under the sink. Found leak coming from a pin hole in the drain line.. ; ordrd 1 AEM69493807 (DRAIN HOSE )
WASHER GENERAL ELECTRIC GTW720BSN0WS Nut came loose on bottom. Reattached nut. Checks ok
REFRIGERATOR FRIGIDAIRE FFFH17F2QWA Leaking on the floor. Found defrost drain was frozen. Thawed out check ok
WASHER HOTPOINT HTW200ASK0WW Unit just drains... install new main board cycled unit test OK
DRYER BOSCH WTVC3300US/10 Unit is not heating. Found the fuse was tripped. Reset the fuse cycled. Test ok. Did advise the customer to clean or rerun the house vent.