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for Greenville, OH
Carol - Greenville, OH
Kevin was very thorough explaining things to me. However the squeaking sound occurred again when the washer is loaded. Thanks for a really nice representative of your company.
Bridget - Greenville, OH
Customer service and repair handled in a professional manner. Repair completed under an extended warranty contract & dryer working like new.
He did a great job
Dean - Greenville, OH
Gloria - Greenville, OH
Ceceil - Greenville, OH
Wheeler - Greenville, OH
Did very good service
Joe - Greenville, OH
He was great very informative. Thank you.
Kimberly - Greenville, OH
Great, prompt service.
Great Customer Service
Vicky - Greenville, OH
Kevin was great at answering my questions as well as quick at scheduling my repair appointment. Great personality for the job!
Joe - Greenville, OH
Kevin called me and showed up right on time. Diagnosed and fixed my problem in a timely manner. He explained the repair to me and was very courteous. Thank you Kevin!
I thought the service charge was very high.
Alice - Greenville, OH
Holsapple - Greenville, OH
Dianna - Greenville, OH
Ryan - Greenville, OH
Very good experience!
Job well done!
Mark - Greenville, OH
Found problem and repaired it quickly
Mike - Greenville, OH
Was able to resolve problem quickly
Fred - Greenville, OH
Repairs were done quickly.
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Seth - Greenville, OH
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
WASHER WHIRLPOOL WTW8040DW4 "Customer claims unit just stopped in middle of cycle. Washer unit is located in garage. Upon arrival, checked wall outlet ok. Plugged in unit, difficult to get user interface to respond. Was able to get into diagnostics, still had issue with interface responding. Told customer believe we need to replace this first. Control board green led indicator was flashing which should determine good. ; rqstng P&A on 1 W11125152 (console)"
DISHWASHER WHIRLPOOL WDT780SAEM2 "Found broken rack adjusters on top and broken, rollers on bottom. Pics attached.; rqstng P&A on 4 W10195416V (dish rack wheel)s and 1 W10712395 (adjuster)"
MICROWAVE GE JVM6175EK2ES "Replaced fan motor, unit working properly will return the control. Unit checks ok."
WASHER WHIRLPOOL WTW4616FW1 "Unit has problem spinning out and making noise. Upon arrival free hand spun the tub, units gearcase is damaged. Unit is located in hallway in small trailer home with limited access to work. Oil over bottom components. Not recommended as a good repair..; rqstng P&A on 1 W10324647 (seal tub) and 1 W10721967 (drive pulley SPLUTCH) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
DRYER MAYTAG MEDC465HW0 "Replaced idler pulley and belt. When running empty and time dry heat unit wasnt making any noise, when you add a few clothes in, unit intermittent will make a noise but not squealing of nature. Looked everything over, tried adjusting leveling legs in back down to raise the front. No more than the noise issue happens i believe nothing really wrong with the unit. Belt tracks just fine warch unit run with top up. ; rqstng P&A on 1 279441 (bearing ring) and 1 349241T (support,roller) and 1 WPW10359269 (shaft RIGHT HAND) and 1 WPW10359270 (roller shaft,support LEFT HAND)"
REFRIGERATOR GE GNE25JMKKFES "Replaced door switches. Checked lights, Unit checks ok."
WASHER SPEED QUEEN AWN63RSN115TW01 "Upon inspection found damage to top cover and balance ring. Customer claims unit also moves a couple of inches upon spin cycle. Took pic of top cover and balance ring. Will replace both with spin basket according to speed queen bulletin FB19-1R1. Checked leveling, unit is on a laminate slick floor with full basement underneath. Will check over after replacing parts and load test with towels. All springs were in place.; ordrng 1 203968 (OUTER TUB COVER) and 1 39837 (BALANCE RING) and 1 719P3 (tub wash asm,ss)"
DRYER SAMSUNG DVE50M7450W/A3 "Unit making like a slight buzzing vibration noise. Initially freehand spun drum while cold, no noticeable noise. After running unit and heating about 2 minutes unit started making a buzzing noise. Checked over rollers, drum, bulkhead, and motor and idler. It appears belt is getting slightly off track. Replaced idler pulley, ran unit then checked belt path again. Unit checks ok, no noise. Notified Kendall.; used 1 DC93-00634A (IDLER PULLEY) from stock"
DRYER SPEED QUEEN ADE30RGS171TW01 "Replaced timer, replaced terminal on Red or L2 wire. Unit is heating and cycling ok."
DRYER FRIGIDAIRE FRE5714KW0 "Replaced heater, cleaned out lint in unit. Unit is tumbling and heating ok. Customer had cleared and we checked outside venting ok."
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA Install new fresh food fan assembly and checks OK
WASHER ELECTROLUX EIFLS60LT1 "Replaced parts, checked for any blockages none. Removed dispenser held under basement sink showed customer its siphoning ok. Put back int unit, proceeded to put in some soap upon flushing dispenser checked and took a pic. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FGHS2631PE3 "Upon arrival found fan noisy in freezer section, but running. Checked temps seemed a little warm. Read 0F in freezer and around 48F in frig. Customer claims its cooling ok and nothing is spoiling. Unit was set to 0F and 40F from control. Removed freezer contents, and evap fan cover, noise was just vibration from fan motor which runs faster speed with door shut. Unit had good frost pattern, drain was clear, checked return airways on unit. Noise nor removed customer happy, explained how unit cooled. Unit checks ok."
REFRIGERATOR GE GNE25JMKKFES It appears that when shutting the doors the switches are not fully engaging and disengaging. You can determine this by looking at led display between the door crack. Removed hinge covers and top cover. Inspected switches and assembly. Reassembled covers and checked door open and shut. Doesnt seem to matter on adjustment. Will order new door switches to test.; ordrng 2 WR23X29170 (fresh food door ligh)s
FREEZER FRIGIDAIRE LFFH2067DW2 "Customer claims unit is running but not cooling properly, and red light is on the bottom. Unit reading right at 32F, evap fan was running. Checked drain and made sure it was clear. Turned cold control off unit did shut off. Unplugged unit for a few minutes then plugged back in. Compressor is very hot to the touch, and will try to start about every couple of minutes. When it does try the lights will slightly dim in the room as its drawing current. Gave estimate for repair new compressor, start device and drier filter. Customer decline repair at this time. Collected service call fee."
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Ff temp was 37 and freezer was 4 installing air restrictor breeze way is heated same temps as in house no need for garage kit; used 1 5303918746 (AIR RESTRICTOR) from stock
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA Error code needs ff fan assy; ordrng 1 DA97-13757B (FF FAN ASSY)
MICROWAVE FRIGIDAIRE FGMV176NTF "Replaced parts, checked to make sure all functions are working. Light, blower fan, heating etc. opened and shut door multiple times. Ran unit multiple times no issues. Had customer open and shut door many a couple of times. Unit checks ok."
WASHER WHIRLPOOL WTW5840BW0 "Customer says unit makes a squeaking noise when spinning out. Inspected agitator plate, and free spun inner basket by hand seemed ok. Checked underneath unit for any visible signs of oil or water none. Put unit into diagnostics mode everything checked ok. Put unit into a rinse and spin, watched unit agitate for a while then had unit drain and spin out. Unit checks ok, could not verify any noises at this time."
DRYER SPEED QUEEN ADE30RGS171TW01 "Upon inspection unit tumbles no heat. Checked heating element, tstat and thermal cutoff good. Checked timer found smaller black wire coming off timer motor shorted to main red power wire. Pics attached. ; ordrng 1 D505797P (TIMER)"
DRYER MAYTAG MEDC500VW0 "Unit tumbling but no heat. Found hi cutoff tstat open. Heating element, tstat and main fuse all checked good. Replaced with truck stock. Unit is working ok. Talked to Joe head of maintenance, ok the repair, charged CC on file.; used 1 279816 (FUSE) from stock"
REFRIGERATOR FRIGIDAIRE FPBS2778UF4 "Found fill tube frozen at end. Removed im compartment, pulled and replaced fill tube with insulated one. Bulletin RF1902. Unit checks ok.; used 1 5303918860 (FILL TUBE) from stock"
WASHER SAMSUNG WA422PRHDWR/AA " Explained to him proper installation, drainage and leveling of unit once he got everything back in place. Unit appears ok."
DRYER FRIGIDAIRE FRE5714KW0 "Unit is running but not heating, checked thermostat and cutoff ok found heating element open. Ordering new heating element. 937-623-9343 cell phone number added. Gave estimate, on heating element and labor customer ok.; ordrng 1 131553900 (heater-housing assy)"
DRYER MAYTAG MEDX655DW1 "Replaced high limit tstat. Put unit in timed dry high heat. Unit is heating and tumbling, made sure heating element cycled on and off. Unit checks ok."
DRYER - ELECTRIC ELECTROLUX EIMED60LT3 Unit was getting an E64 code. Replaced heating element. Unit is heating and tumbling ok.; used 1 134792700 (ELEMENT) from stock
WASHER SAMSUNG WF448AAP/XAA "Unit had been worked on prior by another servicer. They had replaced the drain pump, then the unit said there was an issue with door latch. Servicer tried to put new door latch on but still had same issue. According to tech manual, and troubleshooting issue to the main control. Main control was no longer manufactured according to servicer. Customer called us to make a second opinion. Checked connections, checked for voltage at latch. Put unit into diagnostics to get unit to manually lock, no go. Suspect main control also bad. Customer will look to purchase new machine."
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Upon arrival temps in unit was around 0F in freezer and 40F in Frig. Ice cubes were frozen. Unit had frost pattern on evaporator. Fan and compressor is working. Cycled defrost timer seemed to be working ok. Cycled thermostat control as well. So far everything appears to be working. Told customer to continue to monitor and put in thermometers to check on hand. Unit checks ok at this time.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 "Unit read 0F in freezer and 65F in frig. Fan is not working in unit to cool frig below. Removed evap cover, had to remove frost from venting as well. Replaced with truck stock part. Unit is cooling properly.; used 1 242077702 (EVAP FAN MOTOR) from stock"
DRYER SPEED QUEEN ADEE9RGS175TW01 "Customers had multiple squeaking noises. Found bracket for upper console was loose, tightened then removed left hand top hinge and greased and reassembled. Had customer check. Unit now checks ok."
DRYER MAYTAG MEDX655DW1 "Unit is running but not heating. Checked found hi limit thermostat open. Checked heating element appeared ok. Venting of machine was clear, right next to outside wall.; rqstng P&A on 1 279816 (thermal cut off hi)"
WASHER ELECTROLUX EIFLS60LT1 "Customer claims the soap dispenser is holding more water than even before. Removed dispenser and checked to make sure everything was snapped into place. Customer claims if doing laundry back to back its full if unit has set for many hours or next day only a small bit would still be holding in the tray. Called techline, they gave me some ideas to check.; rqstng P&A on 1 134625510 (hose) and 1 134625700 (hose) and 1 134638310 (cover)"
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Upon arrival unit was around 0F in freezer and 48F in frig. When putting unit into diagnostics mode, checked to make sure evap fan was running. Motor fan was barely trying to run when forced to high mode. Made sure fan was not obstructed or in a bind. No excessive frost buildup on evaporator, fan could spin freely. Went ahead and changed out fan motor. Went ahead and replaced main control below. Ran tests on damper assembly multiple times to make sure it was opening and closing properly. Will return new damper assembly part. Put unit into a quick freeze mode to bring temps down. Unit evap fan is running and temps dropping. Noticed some frost and air buildup around upper icemaker compartment. Cleared and used permagum to help seal along the sides. unit checks ok, told customer to monitor."
REFRIGERATOR SAMSUNG RS25H5111SR/AA "Replaced main control. Unit checks ok, told customer to monitor."
DISHWASHER BOSCH SHE43RL2UC/64 "Removed lower rack, made sure spray arm was not in any bind. Removed spray arm checked for any cracks or wear, ok. Put unit into normal wash mode, noticed alot of soap suds. Lower spray arm is turning and clear. Drained unit and repeated process a few times. Unit checks ok."
REFRIGERATOR KITCHENAID WRV986FDEM00 "Replaced both boards. Plugged in unit, the recepticle this unit is plugged into is on an adapter, has no true ground. Advised customer to get that changed. Others in kitchen are ok."
WASHER ELECTROLUX EIFLS60LT1 "Replaced parts, wipe everything clean. Unit checks ok."
REFRIGERATOR WHIRLPOOL GI6SARXXF06 "Customer says unit just quit making ice all together, unit is dispensing water ok, so filter should be good. Removed ice maker and auger assembly. Replaced with new IM kit, had to rewire with new harness, unit had an IM from 2015 dated. Manually cycled IM and unit harvested and filled with water, told customer to dump out first few batches of ice and continue to monitor. Unit temps read good, and no complaints about cooling. Fan mechanism is working as well. Unit checks ok.; used 1 W10882923 (ICE MAKER) from stock"
REFRIGERATOR SAMSUNG RF23M8570SG/AA "Upon inspection, freezer top drawer was off track, removed drawer and inspected. See sticky note.; ''
REFRIGERATOR SAMSUNG RF28K9070SR/AA "Replaced IM kit, checked fill tube, defrost and dried complete. Unit checks ok."