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for Greenville, OH
Dianna - Greenville, OH
Ryan - Greenville, OH
Very good experience!
Job well done!
Mark - Greenville, OH
Found problem and repaired it quickly
Mike - Greenville, OH
Was able to resolve problem quickly
Fred - Greenville, OH
Repairs were done quickly.
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Seth - Greenville, OH
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Greg - Greenville, OH
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Marsh - Greenville, OH
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
Tester - Greenville, OH
Competent, friendly service.
WASHER MAYTAG MVWC416FW0 Found no issue with unit customer states noise issue but only noise tech heard was when drain pump is powered up Unit checks ok
RANGE GE JB655DKBB Found that both burner needs replaced along with switches that controls them; ordrng 1 LEFTFRONTBURNER and 1 LEFTFRONTINFINITESWITCH and 1 RIGHTFRONTBURNER and 1 RIGHTFRONTSWITCH
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Upon arrival found that imk as jammed with cubes, tech removed all jammed cubes cleaned out imk area check ok"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Icemaker compartment frozen up. Unable to remove bucket, had to thaw out unit using steamer. Finally removed bucket then took picture of situation. Samsung ticket number #4150914056; ordrng 1 DA82-02675A (SERVICE KIT)"
RANGE SAMSUNG NE59J7630SG/AA "Unit control readout is flickering, Talked to Shari to confirm part numbers. Ordering membrane and display.; ordrng 1 DE07-00129A (DISPLAY) and 1 DG34-00030A (MEMBRANE FOR CONTROL)"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Replaced water valve, had customer dispense water, checked for leaks, None. Upon unboxing the icemaker discovered that the water hopper inlet is cracked. Will return and need exchanged for new part.; saved tckt"
DRYER SPEED QUEEN DR7000WE "Called and talked to Kendall he is not sure about this, he is going to check and let me know tomorrow.; saved tckt"
DRYER KENMORE 110.6120201 "Found thermal fuse and high limit open. Found heating element shorted to the casing. Replaced parts as noted. Explained in detail about the repair to customer. Also unit has semi rigid venting which is good however the venting setup has the dryer sticking forward in the aisleway more so... suggested not to push back too tightly which could very well have caused the issue with the heating coil grounding out. Unit checks ok, unit is heating and cycling geat off properly. Had put on part ending 7134... please order new for truck stock.; ordrng 1 WP3387134TS (thrmst-fix), used 1 279816 (HI LIMIT AND THERMOSTAT KIT), 1 279838 (ELEMENT), and 1 3392519 (FUSE) from stock"
REFRIGERATOR SAMSUNG RF261BEAEWW/AA "Upon arrival took temp checks in Frig ok around 37 to 40. Freezer temps at 0-5F. Customer complaint was noticing at times condensation on bottles and products in frig. Unit has done this since day one. Explained details about humidity, frequent in and out of frig, amount of food stored etc. Found energy saver feature on, turned off... this will help during this time of year. Will have customer continue to monitor unit. Unit checks ok. Ticket #4150897073"
WASHER AMANA NTW4880YQ0 "Unit will only work in spin mode. If you adjust the timer to any other setting it does nothing. Suspect bad timer or pressure switch. Talked to Joe in maintenance said to go ahead with repair, if not needed will return other part. Ran CC on file for service call.; ordrng 1 WPW10175553 (timer) and 1 WPW10403280 (switch-wl)"
DISHWASHER FRIGIDAIRE FDB1500LFS2 Upon arrival found unit would fill and drain but not wash properly. Wash motor just hums. Unit needs new wash motor and 2 door springs as one is missing and the other is stretched badly. Making estimate in system and gave customer hand written note estimate. He will contact his home warranty company and go from there. Given the condition and age and new cost of unit its not adviseable for repair.
REFRIGERATOR WHIRLPOOL ED20PKXXW00 "Upon arrival unit not cooling in both freezer or frig section. Customer claimed noticed around sunday that unit was not cooling. Compressor appears to be running, and evap fan working. It appears a sealed system issue, talked to owner Kathy Graham on the phone in detail. Unit was manufactured in Aug 1991. Owner will look for replacement."
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 "Found fill tube frozen replaced with truck stock kit per bulletin, used tape to insulate. Put icemaker in diagnostics, unit filled and harvested ok.; used 1 5303918860 (FILL TUBE) from stock"
REFRIGERATOR FRIGIDAIRE LFSS2312TP0 Customer claims had unit for around a year burt only recently have had water hookup for icemaker. Unit made a couple batches of ice then stopped working. Also noted water then overflowed from hopper because ice was not harvesting. Replaced Im from truckstock. Manually cycled unit harvested and filled ok.; used 1 241798224 (IMK) from stock
WASHER MAYTAG MVWX655DW1 "Spun basket by hand, ok. Put unit into diagnostics, unit filled, agitated, drain and spun out no issues or error codes. Then put unit into a rinse and spin. No abnormal noises, unit might be slightly louder than when brand new but overall sounds normal too me. Unit checks ok."
WASHER MAYTAG MVWC415EW1 "Replaced parts. Put unit into auto diagnostics, no issue. Proceeded to put unit into rinse and spin tap cold setting. Unit filled, agitated, and spunout no issues. NO Leaks inside or out. Unit checks ok."
DRYER FRIGIDAIRE LEQ2152EE0 "Replaced parts, ran unit made sure its tumbling and heating. Alot more quiet, unit checks ok."
WASHER MAYTAG MVWC416FW0 "Replaced gearcase, put unit through calibration mode. Then put unit through auto diagnostics passed. Proceeded to put unit into a rinse and spin unit checks ok."
ICE MACHINE ULINE n/a Checked unit found compressor wasnÕt running traced it to the board being bad replaced board ops check good
DRYER MAYTAG MEDB850WQ0 Installed all provided parts after clearing unit of lint. Ran unit to test. Unit heats fine now. Advised customer to run on a one hour timed dry on high heat to burn off packaging oil.
REFRIGERATOR FRIGIDAIRE FGHG2366PF0 "Replaced icemaker, cycled unit to make sure was working. Unit checks ok."
REFRIGERATOR SAMSUNG RS265LABP "Customers bail arm was broken, unit continued to fill and harvest ice. Water had overflow causing leakage. Gave estimate for new icemaker, customer declined repair at this time. Collected service call fee from prior washer ticket."
RANGE SAMSUNG NE59J7630SG/AA "Replaced, parts. Checked over unit, showed customer. Checked by pressing all buttons, set bake let it heat up for a few minutes. Unit checks ok."
DISHWASHER BOSCH SHP865WF2N/11 "Replaced power switch, still not working, called techline, basically customer plugged in extra wire she shouldnt have. So now the unit is working properly. Will bill for switch and return ui control but bill$10 for return shipping. Unit checks ok."
RANGE FRIGIDAIRE FGGF3059TFE Convert to LP.
REFRIGERATOR WHIRLPOOL GB2SHTXTQ00 "Replaced evap fan. Assembled unit, plugged in and is cooling. Set thermostat to 6 in both freezer and frig. Customer was away on vacation, talked to Daidra Hoskins on cell number provided. They sent a worker over Debra to let me in the home. Ran cc from Debra. Texted receipt to Daidras cell phone."
DRYER SAMSUNG DV42H5200EF/A3 "Replaced drum and rollers and shaft. Notice a slight bend in the left hand rear shaft of assembly. Tested unit, heats and tumbles ok. Customer is currently moving to new location so the unit will be physically moved soon. Note."
REFRIGERATOR WHIRLPOOL XXXXXXX Was told to ignore this job record. Duplicate... per Jennifer.
WASHER SPEED QUEEN AWN63RSN115TW01 "Replaced pressure switch and pcb in upper console area. Put unit into a medium, load normal setting, unit filled and stopped filling as needed, then agitated. Let unit agitate for 5 minutes. Then canceled and put into a spin. Unit drained and spun without issue. Unit checks ok."
DRYER AMANA LEA60AW "Found unit tumbling and heating but no airflow out the back. Opened up unit found internal vent hose piece separated from blower assembly. Used vacuumed cleaned up most of the lint. Attached vent, and put in extra screw through vent into plastic blower housing to secure more permanent. Put unit together, unit is tumbling, heating and checked outside vent for good airflow. Unit checks ok. Called Kathy discussed details."
FREEZER FRIGIDAIRE LFFH17F3QWA "Found everything to be working, however little to no air coming out of top vent. Found bottom area frozen around drain, fan is working. Had to remove ice and thawed out drain. Now proper circulation can occur. Told customer not to pack so much food in unit. Very dirty, pics attached. Apparently unit is only few years old but has had same issue prior. Unit checks ok."
DRYER HOTPOINT HTX24EASK0WS "Replaced parts, removed drywall screw from bearing assembly, also dirt and debris. Explained to customer to check laundry better thats whys she is having issues."
DRYER MAYTAG MEDB765FW0 Dryer door would not stay shut. Had to replace door catch. Unit checks ok.; used 1 279570 (DOOR SWITCH) from stock
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Ice container unit is freezing up pic attached. Ordering parts per service bulletin On May 2019. Ordering IM svc kit.; ordrng 1 DA82-02675A (IM SVC KIT)
REFRIGERATOR WHIRLPOOL W1TXNMFWQ01 "Upon arrival customer claims unit is freezing food and drinks in frig. Freezer ok, evap fan running but starting to ice up around drain and vent. Upon turning off unit, notice customer had control set to one. Inspected knob and it was not cracked and seated properly, but by adjusting on and off it was all over the place. Suspect bad cold control to replace. Called Joe in maintenance gave estimate said to go with repair.; ordrng 1 WP2204605 (thermostat)"
DRYER MAYTAG MEDB850WQ0 "Put unit into a timed dry mode regular heat. Unit tumbles but no heat. Found heating element open, will replace thermostat with unit. Called customer they gave the ok for repair. Customer will call in with CC for payment.; ordrng 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)"
RANGE SAMSUNG NE59J7630SG/AA "Unit led display is flickering, probably short or stuck connection. Will order new display and overlay.; rqstng P&A on 1 DE07-00129A (DISPLAY) and 1 DG34-00030A (MEMBRANE OVERLAY)"
WASHER MAYTAG MVWC415EW1 "Upon arrival, unit was unplugged, and water valve was letting in cold water dripping. Plugged in unit, drain pump immediately kicked on, then kept running. Had to cancel out unit because i believe it was in a confused state. Ran diagnostics, didnt find any error codes. Unit finished diagnostics without issue. Customer has stated it seems to have acted up for quite some time, just realized they had an extended warranty. Then proceeded to put unit into a rinse and spin, unit filled, agitated, drained and spun. Units cold water valve is not working correctly but hot side is good. I did notice some slippage in the drive belt. Unit does appear to have quite a bit of vibration but suspension seems ok, and no noticeable transmission noises. ; rqstng P&A on 1 W11210459 (WATER VALVE ASSEMBLY) and 1 WPW10006384 (DRIVE BELT)"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Customer complaint of icemaker making loud noise again. Also some of the cubes are hollow inside, noted from weak water pressure. Manually cycled icemaker by jumping pins T and H. Unit harvested and filled, suspect issue with water valve not getting proper amount of water into unit and causing other issues. ; rqstng P&A on 1 WPW10179146 (WATER VALVE) and 1 WPW10300022 (ICEMAKER)"
DISHWASHER FRIGIDAIRE FPID2498SF "Unit had an i30 error... leak in the basin. Prior too the customer had drainage issues causing a backup. Pulled out unit, dried with towels. Hooked up unit outside of cabinet, unit filled and washed, no leaks. Installed back in the hole, the install/deinstall tooks some work and assistance from customer. There was NO high loop in the drain hose, explained to customer, used zip tie to fasten high on sink plumbing. Customer has 5yrs warranty from hansbargers per POP. Please change billing to safeware."