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for Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Seth - Greenville, OH
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Greg - Greenville, OH
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Marsh - Greenville, OH
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
Tester - Greenville, OH
Competent, friendly service.
OVEN FRIGIDAIRE FFES3026TSD "Reference number 82686544 spoke PaulUpon arrival stayed with customer while she was on phone with frigid customer service and they are requesting a second opinion on proper voltage coming into house, customer to set up another appt and will contact us if any assistance is needed"
WASHER SPEED QUEEN AWS45NW "Upon arrival immediately removed hoses, noted by customer that the red water valve is in fact cold and blue is hot. However customer is aware and hoses are hooked up properly to appropriate valve. Turned water on in bucket, noticed hot water hose dispensed differently from cold. Probably some blockage, hoses have never been changed, had customer run to lowes and get new hoses. Installed to test. Set unit on Hot/Cold setting left load size she uses extra large, and regular timer settings. Unit filled with hot water, switch to cold only for a few and cold ok. Went back to Hot and unit fills with hot 95% of the time, customer watching instant hot water tank and when the light went off it took a few seconds then water would get cool, then light come back on then few seconds water would get hot again. I believe its just the nature of the instant hot, tankless system. Customer will advise and possibly call back if wanting new water valve."
DRYER LG DLEX4370K "Put unit in manual time dry mode high heat. Unit is tumbling and heating ok, checked vent flow good only about 4-5ft away to exit outside. Customer claim it did throw an error code but could not replicate. Customer also has been checking vent for cleanliness. Told customer to write down error code if it happens again. Manual time dry is typically the mode customer uses. Explained differences between sense and manual dry modes and fabrics loads etc. ran sense dry as well and manual time again. No errors, unit checks ok."
REFRIGERATOR SAMSUNG RF28K9580SG/AA "Replaced parts, had some difficulty reinstalling auger but adjusted as needed. Unit checks ok"
REFRIGERATOR FRIGIDAIRE FFTR1821TB "Replaced icemaker, cycled unit to test. Unit filled, told customer to monitor."
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Replaced parts, plugged in unit to check. Set options frig 37 freezer 0F. Display now working properly. Put unit into diagnostics, manually went through some tests checked ok. Unit appears to be functioning normal, all fans running and cooling. Told customer to monitor, secured old parts for return, noted the display part ending in #400 came with control board which i ordered for part ending in #307. So i didnt use that spare just left in the box."
REFRIGERATOR WHIRLPOOL WRF535SMBW00 "Replaced gasket, used hair dryer to manipulate the seal. Seal was pretty rough condition in the box, but worked most of the kinks out. Told customer to monitor any sweating along seal."
REFRIGERATOR FRIGIDAIRE FGHC2355PF9A "Talked to customer on phone... a few days back apparently ice had build up around the evaporator and causing blockage of fan per their description. Customer had removed everything from freezer and turned up temp. This allowed ice to melt and water to end up on the floor. Upon arrival unit was cooling checked temps 2F in freezer and 40F in frig. Noted took pics of some damage to freezer door from being opened next to countertop. Showed babysitter. Removed the door bezzle, discovered a wire that has broke into. Pic attached, not sure what this wire is too but apparently LED lighting not working on freezer side.when running diagnostic tests many of LED lights segments are dim or out on display. Typical for frigidaire units. No errors found, removed freezer evap cover, tested bi-metal and heater checked ok. At the time unit had normal frost pattern and fan was free and working. Went ahead and steamed out evap and drain, made sure drain was clear. Unit
DRYER SAMSUNG DV40J3000EW/A2 "Unit was tumbling but not heating. Checked heating element found open, but thermostat hi limit and fuse checked good. Replaced element with truck stock, checked unit on timed dry. Unit checks ok, located in basement 2.5yrs old.; used 1 DC97-14486A (ELEMENT) from stock"
REFRIGERATOR FRIGIDAIRE FPHN2899LF6 Job canceled per Marlise and Kendall. NO REPAIR. Parts un-opened to be returned by Ann to Shari.
DRYER WHIRLPOOL WED7300DW0 "Unit console will not provide any audio, console is similar to washer in which audio level is adjusted by pushing the beep function to set. Held down end beep function for 5 secs unmuted, from there each tap will set audible function levels. Showed customer."
REFRIGERATOR SAMSUNG RF28K9580SG/AA Found frost and ice cubes clumped up and frozen from harvest. Pics attached. Will order parts per latest samsung bulletin.; rqstng P&A on 1 DA82-02707A (IM SVC KIT)
REFRIGERATOR FRIGIDAIRE FFTR1821TB "Icemaker not yielding enough ice. Checked water pressure, checked freezer temps 2F and 37F frig. Ordering new icemaker. Talked to Chris and Jennifer, this original job showed record of old unit which has been replaced by lowes. This is now a new top mount 18cu ft. Frig from lowes. Pics of receipt attached.; ordrng 1 IM116000 (ice maker assembly)"
REFRIGERATOR FRIGIDAIRE FPHN2899LF6 "Checked over unit is completely dead, no lights fans nothing. Unit went out about 4 days ago. Checked power at wall outlet, hot and neutral was correct but building has no proper grounding in building which will make any electronics suspect to electrical issues over time. There is 120v at the outlet. Will need at least main pcb and possibly LED power board. Customer is a RTO Hansbargers. Talked to Chris, this unit is manufactured in 2012.; rqstng P&A on 1 241891607 (board-led power) and 1 5303918505 (board-switch)"
REFRIGERATOR WHIRLPOOL WRF535SMBW00 "Unit right hand door, seal needs replaced. The magnetic strip is coming out and causes issue with door. Took pics.; rqstng P&A on 1 W10830189 (gasket-fip)"
OVEN FRIGIDAIRE FFES3026TSD "Upon arrival customer had electrician check outlet and power supply to unit and found no issue, contacted tech support again and spoke to Mike, explained situation to him and problem we are having, was asked to replace wiring harness in unit which tech support gave tech numbers of harnesses to replace, after replacing harness if problem still persists then it can be put up for review for replacement; ordrng 1 5304517807 and 1 5304517808"
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Took temp readings of frig around 42 and freezer 28 to 32 degrees. Complaint of freezer not cooling properly making noise possible fan hitting ice buildup. Noted frost buildup in freezer evap area. Proceeded to check tech sheet put unit in diagnostics , half the display readins are out, unable to run tests. Called techline, voicemail said they were in training for 2 hrs. The unit is exhibiting all sorts of odd behaivor, ice chute flap will randomly open and close, water will trickle out. I suspect unit needs at least main board, and display, thermistor, as it definitely has a defrost issue and other random issues at hand. Pics attached. ; rqstng P&A on 1 W10316760 (thermistor) and 1 W10862400 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 WPW10628307 (cntrl-elec)"
WASHER GE GTW460ASJ4WW "Removed and replaced drain pump on u it, ran and checked operation u it checks ok upon techs departure"
REFRIGERATOR BO GENERAL ELECTRIC GFE29HMEHES "Upon arrival removed and replaced lower imk on unit, ran and checked out also put new filter in for customer unit checks ok upon techs departure"
DISHWASHER FRIGIDAIRE LFID2426TF2A "Replaced parts, noted a few burnt spots on display board. Ran unit in quick wash, unit lights up now, fills, washes, drained ok. Unit checks ok."
WASHER FRIGIDAIRE ATF7000ES1 "Upon installation, could not get new heating element to seat properly, compared to old, not for certain the gasket is not properly formed. Customer helped to push against the machine while i pushed to seat the element. Nothing worked. Talked to Chris on phone about the issue and suggestions. Im wanting to order another heating element for comparison and can return other under defective part if necessary. Note also would like coordinate 2nd man like Shaun Stephens to help with install. ; ordrng 1 137488301 (heating element)"
REFRIGERATOR SAMSUNG RF260BEAESR/AA "Upon arrival took temperature readings, the fresh food section was from. 37 to 47 degrees throughout.., warmer in top shelf area. Freezer reading 0 degrees set on 37 and 0. Notes indicate prior evap fan cover and drain tube replaced. Customer claims sounds as if ice hitting fan unit the prior day. Upon arrival did not see any noticeable ice out of evap cover or hear fan. However putting unit into diagnostics received E22 error code. Rear fan error. Suspect defrost and or board issue, if fan is getting jammed from ice build up.; rqstng P&A on 1 DA32-10104N (temp sensor) and 1 DA47-00244U (HEATER) and 1 DA92-00384N (MAIN PCB)"
DRYER SPEED QUEEN ADE4BRGS171TW01 "Removed and replaced vent cover on unit, unit checks ok upon techs departure"
REFRIGERATOR GE TBX18TAZDRWH "Replaced condenser fan motor, has power and is running. Will have customer check let us know otherwise suspect sealed system problem if not fixed, also unit is older not worth putting more money into."
DISHWASHER KITCHENAID KDTE104ESS3 "Removed and replaced door switch on unit, ran and checked out, unit checks ok"
WASHER SPEED QUEEN AWS45NW "Upon arrival customer explained they have a tankless water heater, and had it recently checked but only had that for past year. I ran unit in cold/cold mode small load unit ran cold water fine, put unit in Hot/Cold and unit ran hot till it filled, moved up to extra large load and still all hot. Drained and spun unit, had wife come out to inspect, set on regular, hot, extra large unit filled hot water no problem. Told customer to continue to monitor. Collected service call fee."
REFRIGERATOR SAMSUNG RS25J500DSG/AA "Removed and replaced sensor and evap cover, unit checks ok upon techs departure"
OVEN FRIGIDAIRE FFES3026TSD "Upon arrival tech contacted Frigid tech support and spoke to Frank, went through issue that customer was having, the one question that kept coming up was what the time display said upon unit having problem, each time unit has issue the clock rads back to 12:00, which tells us that unit is loosing power and then repowering back up, was asked to have customer get electrician to see if we donÕt have a power supply issue coming from plug and or wiring connected to outlet, customer to have that checked and will call back if needed"
WASHER HOTPOINT HTW240ASK4WS "Upon arrival, put unit into a wash mode, already had clothes in it, settings for large load, medium settings. Let unit fill and agitate, unit was making a squeaking noise. Upon investigation, found nut on drive pulley was a bit loose. Tightened and used some blue lock tite. Checked unit again seems to be working ok. Took a short video of unit."
DRYER SPEED QUEEN ADE4BRGS171TW01 "Found that cover in back of drum is what snagging clothes, needs replace ; ordrng 1 D500820 (COVER)"
REFRIGERATOR GE GYE18JEMGFDS "Replaced new freezer door, transferred seal and aligned to check. Checks ok, customer checked ok. Disposed of old door per Kendall ok."
WASHER GE GTW460ASJ4WW "Found that drain pump was locked up on unit, unit has power but wonÕt drain; ordrd 1 WH23X27574 (pump drain asm)"
REFRIGERATOR BO GENERAL ELECTRIC GFE29HMEHES Upon arrival found that unit is stuck in harvest position and will not rotate through properly needs replaced ; ordrng 1 LOWERIMK
WASHER FRIGIDAIRE ATF7000ES1 "Changed out to new door lock, this did not fix the problem. Was able to determine an E68 error which stands for current leakage to ground or open. Tested continuity of heating element and found open in element. Called techline, for additional suggestions. Checked over heater control board visually inspected ok, will order both and start with the element first.; ordrng 1 134558200 (control,heater) and 1 137488301 (heating element)"
DRYER SAMSUNG DV48H7400EW/A2 "Ran unit in time dry low heat for a few seconds, determined idler pulley causing squeaking noise. Found lots of hair and debris in unit and wrapped around each roller. Had customer sweep out unit while i removed hair from rollers. Removed rear rollers found extensive wear to the linning itself i assume from hair buildup. Only have 1 pair on truck, assemble unit, better but still noisy. Need to order another set of 2 rollers and install.; rqstng P&A on 2 DC97-16782A (ROLLERS SUPPORT)s, used 1 DC93-00634A (IDLER PULLEY), and 2 DC97-16782A (PLASTIC SUPPORT) from stock"
DISHWASHER FRIGIDAIRE LFID2426TF2A "Customer ran unit Saturday without issue, was away Sunday and went to run it monday and unit was completely not responding. Checked had proper voltage coming into unit and was getting dc voltage with checker around control pcb. However no led or display. Powered unit off for 5 mins. At breaker and back on still nothing. Will order display switch assembly and control pcb; ordrng 1 5304518467 (SWITCH ASSEMBLY) and 1 5304518470 (CONTROL PCB)"
WASHER WHIRLPOOL WTW4815EW1 "Upon arrival found that unit has a backed up drain in wall of house, notified homeowner of problem unit checks ok"
REFRIGERATOR FRIGIDAIRE DGHF2360PF8A Adjusted ice housing and checks ok
WASHER SPEED QUEEN AWNE9RSN115TW01 "Replaced parts, again put unit into a spin only mode 2x times and each time lid locked and unlocked without issue. Then put unit in rinse and spin mode unit ran without issue. Customer made note many times she soaks the laundry or extra rinse. That may play a factor, many times they unplug the unit to reset operation so could be issue with main board?"
WASHER FRIGIDAIRE ATF7000ES1 "Upon arrival, under any setting the unit will attempt to lock the door, led for lock comes on but then goes out and does not lock. Suspect faulty door lock.; ordrng 1 131763256 (LID LOCK)"