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for Greenville, OH
Joe - Greenville, OH
Kevin called me and showed up right on time. Diagnosed and fixed my problem in a timely manner. He explained the repair to me and was very courteous. Thank you Kevin!
I thought the service charge was very high.
Alice - Greenville, OH
Holsapple - Greenville, OH
Dianna - Greenville, OH
Ryan - Greenville, OH
Very good experience!
Job well done!
Mark - Greenville, OH
Found problem and repaired it quickly
Mike - Greenville, OH
Was able to resolve problem quickly
Fred - Greenville, OH
Repairs were done quickly.
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Seth - Greenville, OH
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Greg - Greenville, OH
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Marsh - Greenville, OH
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
Tester - Greenville, OH
Competent, friendly service.
DRYER SPEED QUEEN ADEE9RGS175TW01 "Replaced terminal block, unit checks ok."
MICROWAVE FRIGIDAIRE FGMV176NTF "Door hinge is not bent, made sure customer grabs handle towards the middle and not below. Called techline for suggestions, he said it was ok to use some dielectic grease on hooks and latch. I purchased a small packet and spread some on with cotton swab. Unit is now easier to open and close, customer seems happy about it. Left remaining grease with customer to use in future, showed her how to apply. Unit checks ok."
WASHER HOTPOINT HTW240ASK4WS "Customer complaint of clothes sometimes end up in a ball. Had customer add some clothes and show me what settings to use. Explained some laundry tips to customer. Customer using too much soap. Put unit into a normal, medium with warm water. Found unit not filling properly, removed hoses and checked water flow and screens. Removed some debris, still had issue. Replaced water valve assembly with truck stock. Unit now checks ok. See sticky note.; used 1 WH13X26534(TSDN) (WATER VALVE) from stock"
RANGE SAMSUNG NE59M4320SS/AA "Unit hot surface light stays on all the time. According to samsung stg app to check resistance readings of each burner infinite switch for either infinite or 0 ohms. Checked each infinite switch as i could. Ordering one single and one dual infinite switch and indicator lamp.; rqstng P&A on 1 DG44-01005B (INFINITE SWITCH) and 1 DG44-01006B (INFINITE SWITCH DUAL) and 1 DG64-00131A (INDICATOR LAMP)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Upon arrival found out not only is unit not making ice but is not cooling properly in freezer or frig. Noticed ice and frost buildup in freezer section around bottom icemaker and evap cover. Possibly from leaving door open? Unit has been randomly beeping according to past couple of weeks. While inspecting, noticed seemed unit just shut off for a few then back on. Temps in freezer around 18F and 53F in frig. Checked Service matters, pulled up bulletin W11033419D and read through various issues and changes. First off in service mode test 128 found control not up to the 7.0.0 revision or newer. Will need to order new Main control. Next, upon having to remove frig evap cover and check thermistor, ordering as assembly. As for freezer drawer railing checked per bulletin unit needs updated with latest design revision. Customer has spare frig and freezer in garage. Will look to transfer food as needed, told customer upon coming back out to have unit unplugg
AIR CONDITIONER FRIGIDAIRE FRA106HT1 "Unit at hansbargers. Note says leaking water? Plugged in unit let run.... this week much cooler conditions... only leaking that can occur would be from humidity from condensation of unit running. Depending on installation parameters like venting and leveling of unit. In cases of prolonged use for many hours straight and high humidity will in cases cause unit to create more condensation in drip tray which is bottom of unit before it can evaporate it. Removed outer cover, checked and cleaned any water passage ways. Unit does not have a drain hole but the condenser fan will sling the water as it builds up onto the back of the condenser coil. Let unit having run for a couple of hours while running another call in town. Come back water has pooled up and is being slinged by fan but not all over or outside of unit. I slightly had unit tilted upward and level left to right. No leaks on table. Unit checks ok. Told customer check leveling left to right and
REFRIGERATOR SAMSUNG RF28R7351SG/AA "Found ice bucket frozen in ice container. Pics attached. 2019 model... according to bulletin diagnose as needed. Steamed out all ice, removed icemaker, and auger system. Inspected fill tube and adjusted water line. Checked resistance of drain tube heater. Replaced with truck stock. Samsung ticket number #4151325025; used 1 DA97-19898A (DRAIN HOSE) from stock"
DISHWASHER SAMSUNG DW80K7050UG/AA "#4151325146. Issue with metal trim molding on dishwasher left hand side that is riveted in has come loose and is bent. Catching everytime you move lower rack into place. Called techline, they had me do a visual support on the unit. Case #7003390180 gave to customer samsung will contact. Not something that is repairable. 2nd appliance on same day in home."
REFRIGERATOR SAMSUNG RF25HMEDBSG/AA "Ice compartment frozen up. Steamed out compartment, removed icemaker. Cleared all ice and dried properly. Collected service call fee from son. Will get to him for estimate for possible fix in future."
WASHER SPEED QUEEN AWNE9RSN115TW01 "Replaced lid lock with truck stock, zip tied wire harness in place to lock pic attached. This was affirmed to do this by techline on another call prior having similar issues. Put unit into spin modes multiple times and cancel and start each time unit has locked and unlocked without issue. Showed customer. Idk if an issue with loose connection, or moisture from hot water loads? Unit checks ok upon departure..; used 1 203504 (LID LOCK) from stock"
WASHER WHIRLPOOL WFW92HEFW0 "Error code E01 F09 for long drain error. Removed unit checked drain hose, placed unit into a drain and spin with rinse. Unit filled and agitated ok. Slowly draining. Removed inspected drain pump, appears clear but not working properly. Will order new drain pump.; rqstng P&A on 1 WPW10605427 (pump-water)"
RANGE - GAS FRIGIDAIRE LGGF3046TFB "The control panel #3 button is not working properly. Checked through rest of buttons need new control and overlay. Left front burner not igniting needs cleaned, now lights ok.; ordrng 1 316419841 (OVERLAY) and 1 5304516075 (MAIN CONTROL)"
WASHER GE GTW330ASK0WW "Unit just started going into drain mode in the middle of the night. Unit will not shut off from start stop button, only when unplugging unit. When you plug back in it will start again. Suspect main board pressure switch built in. If you plug in unit willl start running again. Did not notice any issue with hose but will get one just in case.; ordrng 1 WH18X25896 (pcba 2015 le triac) and 1 WH41X25301 (washing machine pres)"
REFRIGERATOR FRIGIDAIRE FFHS2622MSB "Customer claims unit not making ice for a week. Unit cooling ok. Tried to manually cycle old icemaker, would not move. Removed and replaced with new IM cycled ok and filled with water. Showed customer unit checks ok.; used 1 241798224 (IMK) from stock"
COOKTOP SAMSUNG NE59J7850WG/AA "Installed new glass cooktop on electric range with help from customer. Turned on and checked burners, unit checks ok."
DISHWASHER KITCHENAID KDTE104ESS2 "Customer claims unit at times does not want to wash or run. Customer has tried various wash cycles. Prior unit has been worked on for not heating or drying. I replaced main control, customer had claimed unit worked fine up until a few weeks ago. Put unit into diagnostics, unit completed without issue. Proceeded to put unit again into normal wash cycle and unit filled and washed. Had customer come check out and run unit. Idk could be intermittent motor going bad, from previous wash motor failure experience. Since this unit has had many prior issues i dont recommend a repair but replace at this time.; rqstng P&A on 1 W10854225 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"
COOKTOP SAMSUNG NE59J7850WG/AA Inspected cooktop and loaded on van.; saved tckt
WASHER ELECTROLUX EIFLS55IIW0 "Unit has a loud roaring sound, upon arrival free spun the spin basket by hand. Bearing definitely going out, customer has loose change also that has fallen in behind spin basket. Put unit into a spin only mode to verify noise. Gave customer estimate on repair and save estimate. Customer decline repair."
DRYER WHIRLPOOL WED7300XW0 "Put unit into a timed dry high heat mode, unit was heating and fact got fairly hot. Ran for about 5 mins and shut off to cool. While feeling at vent exhaust i could hear board relay at time clicking erratic. Pulled off console inspected board and connectors all looked ok. Replay on board did rattle a bit. Tech sheet put unit into diagnostics found F25 error says inlet themistor shorted, will only show error in diagnostic mode. Unit also heats in normal sense dry, however upon putting into time dry no heat, unit will continue to heat. Shut off unit for 10 mins with door open. Started again with no heat setting and unit would heat again. Tech sheet had me check P4 connector at pins 3 and 6. If between 5 and 15k ohms says to replace control if over 20k replace exhaust thermistor. Unit read 10k ohms checked 3x. Unit would need hi limit and new control. Gave estimate to Kendall he is going to contact to see if they want to repair. ; saved tckt"
WASHER MAYTAG MVWC565FW0 "Put unit into diagnostics, ran tests. No error codes. Put unit into a quick wash unit is filling and agitating, agitation plate is loose, need new replacement. Put unit into a drain and spin, unit shifts, tries to spin you can hear a stripping noise, retries a couple of times and quits. Splutch teeth ok, but needs new gear case, and will replace new along with. Ordering control for backup will return if not needed.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11116594 (cntrl-elec) and 1 W11161960 (agitator)"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit has ice and frost buildup per samsung bulletin. Customer has no extended warranty. Gave customer estimate on parts and labor for service. Customer declined parts and repair at this time.
MICROWAVE SAMSUNG ME18H704SFW "Replaced parts. Connected unit to power, checked by warming a cup of water, heating ok, did 2x. Checked light and blower fan. Replaced unit mounting nut, explained to customer wife theynhave one fine and one course thread bolt. Need to purchase another fine thread bolt to use with new mounting nut. Customer will finish mounting unit above stove. Unit checks ok."
WASHER FRIGIDAIRE PSEUDOXXX Washer is an older frigidaire laundry center. Unit is in a bathroom in a closet area. Took pic of model serial tag but its worn out and unreadable. Customers nephew had earlier pulled out unit and removed bottom panel. Unit has lots of rust and corrosion from age and humidity factors. Took multiple pics of rust on unit. Put unit into a wash cycle monitored with light did not notice anything leaking after 15 mins of agitation. Put unit into a drain and spin ok. No leaks from hoses or door or boot. Told customer if it is leaking given age and condition not sure about repair especially if leaking around the tub area. Shes going to monitor the leak advised a second opinion of another servicer.
REFRIGERATOR KENMORE 596.7201302 "Unit drain in freezer section is plugged and melting and freezer over bottom of unit. Took temp checks unit is cooling ok in both sections. Pulled evap cover, used steamer to clear ice and drain. Removed back cover and removed drain bill pulled and cleaned out gunk and hair. Unit is now free and clear. Unit cheks ok."
REFRIGERATOR FRIGIDAIRE GLRT183TDQJ "Upon arrival found freezer at around 25F and frig at 44F. Unit fan is running, compressor running and warm to the touch. Removed evap cover there was no frost pattern. Manually cycled defrost mode 2x unit appears to be cycling on and off ok. Ohmed out bi metal ok. According customer its been just over a week unit has weak cooling. Unplugged for 10 mins. Plugged back in compressor comes on, condenser fan on condenser not even hot, fairly clean. Waited 10 mins. Still no frost pattern. Told customer unit probably has a leak in the system and would have to apply a dye filter for the leak and or parts, refrigerant and labor did not recommend repair but to buy new."
MICROWAVE SAMSUNG ME18H704SFW "Unit is running but not heating. Checked diode, suspect that it maybe bad. Found middle interlock switch had continuity both ways. Ordering 1 monitor and 1 door switch. Also customer had one mounting nut missing but had used some washers and nut in place. Check remaining fuses and thermostats had continuity. Checked transformer had continuity. Magnetron had continuity and was less than 1 ohm which should be good. Checked capacitance read good .98 uF. DOP is 9-27-18. Ticket #4151199093. Unit is out of manufacturer date will have to email bill of sale. Ticket@sea.samsung.com ; ordrng 1 3405-001033 (switch micro) and 1 3405-001034 (switch micro INTERLOCK) and 1 DE91-70063D (hv diode cable) and 1 DE92-90508A (MOUNTING NUT)"
REFRIGERATOR KITCHENAID WRV986FDEM01 "When opening door lights do not come on, water will dispense. Icemaker in top is not working. With doors closed unit will show door is open from led light on display. Frig and freezer both cooling ok. 36F and 0F. Bottom icemaker is working. Called techline ran diagnostics test 16 and 17. 16 for left hand door working as should. Test 17 for righ hand door did not change state when opening and closing however that is tied in also with both pantry drawers and freezer door. Removed both door switches from frig and checked continuity both switches exactly the same. Called back techline file #7725926710 the left pantry drawer ui is working properly. They suspect left hand pantry drawer switch. Order 2x switches.; ordrng 2 WP12466104 (switch)s"
WASHER SAMSUNG WF42H5200AW "Upon arrival unit was DOA wouldnt power on. Unplugged unit, found arc burnt mark on plug. Bottom plug for recepticle loose. Place plug in top, powered on unit. Put unit into rinse and spin, unit filled, washed, drained and spun without issue. Door latches and locks fine. Unit checks ok."
DRYER GE GTD42EASJ0WW Change door switch and door latch. unit checks ok.
WASHER GE GTW330ASK3WW "Upon arrival, unplugged unit then tried to put into a drain and spin. Unit leds lights are functioning, hit start, nothing, not even lid lock. Suspect lid lock, unit still has some water in tub. Talked with Harry Mccain acting provider for tennant of apartment. First noticed transmission oil leaking from motor cover. Removed motor cover and took more pics. Pulled tech sheet, put unit into,diagnostics, pulled led error codes and converted them 6, 23, 26,27,28. Lid lock failure, and out of balance error etc. talked over with Harry and Krista over the phone, explained the details will order lid lock and harness.; ordrng 1 WH01X27954 (lid lock quick relea) and 1 WH19X24141 (lid lock harness)"
WASHER SPEED QUEEN AWN63RSN115TW01 " Customer says in beginning unit would work then not finish cycles now not filling at all. Was getting wash and rinse LED flashing errors. Upon arrival, put unit in a quick wash mode hot water only, filling ok, put unit into a cold only water would trickle in. Removed customers hoses, tested each by dispensing into sink basin next to the washer, hot pressure was good, cold water pressure was just a trickle. Showed this to customer wife and she had phoned husband while i was there to,explain to him the problem. Not sure if any other problems at this point until they get plumbing fixed. See sticky note...."
APPLIANCE SAMSUNG DV45K7600EW/A3 Changed put heating element. Checked unit is tumbling and heating.
REFRIGERATOR GE PYE22KMKES "Changed out door and all components, unit is plugged in and water on. Keep old door for a day or so told Chris im holding it in store until then."
FREEZER FRIGIDAIRE FFFH20F2QWF Used hair dryer and puddy knife to help straighten door seal.
DRYER FRIGIDAIRE AEQ7000ES1 "Changed out control board. Tested, unit checks ok."
FREEZER FRIGIDAIRE FFFH20F2QWF Changed over door and gasket.... still needs more work to heat and shape the gasket...moved over to Friday until i have more time to finish.; schdld next appmnt for 9/13 FRI !
DRYER GE GTD42EASJ0WW "Customer claims door not staying closed or wont close at times. Customer had unit running upon arrival, opened door and unit continued to run. Problem with the door switch sticking and will look to replace door latch. Unit has a spare latch will look to swap upon changing out door switch. ; ordrng 1 WE10X23879 (door switch)"
APPLIANCE SAMSUNG DV45K7600EW/A3 Unit not heating. Found heating element open. No truck stock on this one.; ordrng 1 DC93-00154A (HEATER ASSEMBLY)
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Upon arrival customer claims icemaker unit worked sometimes. Customer ordered new icemaker online still not working. Ran diagnostics test 44 was not able to get unit to harvest. Checked ice bucket switch and on off switch for icemaker checked ok. Called tech line ref #7725807093 upon inspection of bottom door jam found 2 or more broken wires and most all remaining are rubbed insolation off. Techline said freezer door would need replaced. Got quote for new door from Shari and verbally talked to customer expensive repair. Showed customer visibly first hand. Customer will call customer service see what they can do. Door part #W10727110
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Installed new dye drier and recharged system and checks ok