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Local Reviews
for Greenville, OH

Authorized Service Rated 4.8 out of 5 stars based on 59 customer reviews

Map of Greenville, OH

Kathy Graham




Review of Authorized Service

The part that Authorized had to order took over a month to get to me but I got continual communication from Authorized that they were on top of it where I did not feel forgotten


Map of Greenville, OH

Washer repair




Review of Authorized Service

Thankful for friendly service that fixed our washer. The only part we wish was better was wait time. Almost two weeks from first call to repair. That’s a long time to be without a washer. Fortunately we had a spare in barn. Not everyone would have that. We installed it for the second week waiting on parts and appointment time. We had to get some laundry done.


Map of Greenville, OH

Angie




Review of Authorized Service


Map of Greenville, OH

Great Service!




Review of Authorized Service

He is always thorough, polite and knows what he is doing.


Map of Greenville, OH

Chris




Review of Authorized Service

Kevin was very friendly and got the job done.


Map of Greenville, OH

Dryer




Review of Authorized Service

Felt the bill was TOO HIGH for the reason for the call THINKING THERE IS A SERVICE CHARGE OF 100.00 just to walk into the building??????


Map of Greenville, OH

Great service




Review of Authorized Service


Map of Greenville, OH

Quick and Efficient




Review of Authorized Service

Kevin S. was super helpful and very professional! Will definitely call this company again!


Map of Greenville, OH

Fast service




Review of Authorized Service

Kevin did great considering both times he wasn’t given either all or the correct information. He was there until the job was finished on Tuesday. We were very satisfied with him! Our repair was covered under warranty so I don’t know what the price would have been without it.


Map of Greenville, OH

Gloria




Review of Authorized Service

Kevin / authorized service/ good service call


Great




Review of Authorized Service

Kevin is one of the most courteous and informed service technician I have ever had an experience with. I sincerely hope if I ever Need help again I get Kevin.I also pray that Kevin is a trainer or mentor or whatever your status is for New employees, hes the best


Great




Review of Authorized Service

Great service form kevin


Aaverage




Review of Authorized Service


Knowledgeable technician




Review of Authorized Service


Knows his work👏👏




Review of Authorized Service

Knows his work


Great service




Review of Authorized Service

Awesome service very friendly and answered all my questions


replaced boot seal on clothes washer




Review of Authorized Service


Richard




Review of Authorized Service

Great job


Kathy Graham




Review of Authorized Service


Kathy




Review of Authorized Service


Awesome




Review of Authorized Service

Good work, but might have call again


Great




Review of Authorized Service

Good service and washing machine is working fine


Great




Review of Authorized Service

Great. Did a good job


Excellent service every time




Review of Authorized Service

Kevin has fixed things for us before and is always on time, very professional and great to deal with!


Fast service




Review of Authorized Service

Kevin was very thorough explaining things to me. However the squeaking sound occurred again when the washer is loaded. Thanks for a really nice representative of your company.


Dryer repair




Review of Authorized Service

Customer service and repair handled in a professional manner. Repair completed under an extended warranty contract & dryer working like new.


He did a great job




Review of Authorized Service


Great




Review of Authorized Service


Kevin S.

Kevin S.

WASHER ELECTROLUX EFLS627UIW0 "Replaced valve assembly, Checks ok."

Near OH-121, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWN63RSN116TW01 Not sure why the control is listed 2x but replaced upper board. Tested unit out checks ok. Told customer to monitor and write down any problems.

Near Arcanum Bears Mill Rd, Greenville, OH 45331
Kevin S.

Kevin S.

OVEN ELECTROLUX EW30EW65GSA All operations check ok .

Near Fannie Ave, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WTW8000DW2 "After talking with customer and exam the unit, I dont believe the customer is doing anything wrong and has been careful with the unit. The springs are really stiff, i suggest at this point to go ahead and replace the hinge springs and hinges at this point. Those should be covered under extended warranty and lid under manufacturer part warranty. Pics attached.; rqstng P&A on 1 W10861714 (hinge SPRING LEFT) and 1 W11023747 (hinge SPRING RIGHT) and 1 WP8563965 (lid hinge LEFT)"

Near N Broadway St, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Upon inspection found ice bucket frozen up from bottom, appears drain possibly plugged. Had to steam and remove all parts again. Checked over everything. Applied more silicone to seems inside and outside this time. Checked and steamed out drain fill tube ok. Removed compartment cover checked and cleaned out any drain tubes, has latest design. Unit checks ok, told customer to monitor."

Near Royal Oak Dr, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR LG LFX28979ST/01 "Upon inspection customer claims lower icemaker not working. The bail arm is also broken. Will need new icemaker. Pics attached. Located in kitchen.; rqstng P&A on 1 AEQ72909602 (ICEMAKER)"

Near Arcanum Bearsmill Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE FFBD2411NW6B "Upon arrival had customer start unit, ... unit filled and started washing, let run for about 5 mins. Canceled and started again, no issue. ''

Near Chestnut Cir, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SAMSUNG WF45K6500AV/A2 "Drain pump is faulty, had to drain and also clear clean out. Showed customer how to do this monthly. Ordering new pump.; rqstng P&A on 1 DC31-00178D (DRAIN PUMP)"

Near Hamilton Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE FGID2468UF1A "Changed out entire wiring harness. Hooked up power, console good, checked each button interface ok, pressed normal to start dry wash for few seconds. Unit appears ok, no error upon power on hook up."

Near Sweitzer St, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER SAMSUNG DW80M9960US/AA "Replaced parts, ran unit outside of cabinetry, put unit into a 60 wash cycle. Checks for leaks. Placed 8 small cups upright in lower and upper rack and checked later make sure they was full. No error codes come up, went ahead and cleared all error codes fresh. Unit appears ok."

Near OH-49, Greenville, OH 45331
Kevin S.

Kevin S.

RANGE FRIGIDAIRE FEF377CFSE "Customer range display is hard to see, going out. Gave estimate on part and repair.; ordrng 1 316089306 (overlay CLOCK)"

Near Gardenwood Dr, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE FFBD2411NW6B "Customer claims unit when starting sometimes intermittent will not run. Unit checks ok, talked to Joe of maintenance ''

Near Chestnut Cir, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWNE63RSN115TW01 Replaced lock bezel on unit at store. Checks ok.

Near Scenic Heights Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWN63RSN116TW01 "Customer getting led errors, has to unplug to reset. Called techline, will need new upper control; ordrng 1 205078 (UPPER CONTROL)"

Near Arcanum Bears Mill Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWNE9RSN116TW01 Changed out new inner basket. Checks ok.

Near Sweitzer St, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Customer issue with ice cubes malformed, slushy ice etc. noted sometimes had ice just hit the floor. Unit had been worked on 1-2 yrs ago from another servicer and had ice room and kit replaced according to customer. Upon inspection ice room looked ok. Noticed the ice flap would sometimes stick open and not close... this would allow warm air to get in unit and cause issue. ; rqstng P&A on 1 DA81-05595A (SILICONE) and 1 DA97-13829C (DISPENSER KIT)"

Near US-127, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER ELECTROLUX EFLS627UIW0 "Customer still getting E11 error. Called techline, ran through each diagnostics test. Determined problem with cold water valve.; rqstng P&A on 1 5304514790 (VALVE ASSEMBLY)"

Near Greenville, OH 45331
Shaun S.

Shaun S.

DRYER SAMSUNG DV42H5200EF/A3 "Upon arrival tech greased all rollers and idler pulley, ran and checked out, unit checks ok upon techs departure"

Near Hickory Dr, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF263BEAESG Replaced im kit. Checked had to adjust fill tube placement. Unit checks ok.

Near Delisle Fourman Rd, Greenville, OH 45331
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGID2468UF1A "Removed and replaced both fan and board with same results, called tech support and was told to change wiring harness ; ordrng 1 154870101 (harness)"

Near Sweitzer St, Greenville, OH 45331
Shaun S.

Shaun S.

WASHER GE HTW240ASKWS "Upon arrival customer states that unit will not do anything, tech went to machine with customer present started unit on normal cycle twice both times unit filled will water and ran through the cycle, found no issue unit checks ok"

Near Sebring Warner Rd, Greenville, OH 45331
Shaun S.

Shaun S.

DRYER SAMSUNG DV210AEW/XAA "Upon arrival found that unit has a defective heat relay board checked to find that part is NLA and notified customer of findings, contacted Shari to find we have one at office, gave customer info declines at this time"

Near Riffle Ave, Greenville, OH 45331
Shaun S.

Shaun S.

REFRIG/SIDE-BY-S WHIRLPOOL WRS325FDAB02 "Upon arrival found that unit has both bad fridge and freezer lights, lights are on back order customer declined repairs"

Near Highland Dr, Greenville, OH 45331
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGID2468UF1A "Upon arrival found as soon as you plug in dishwasher comes up with U0 error for defective vent fan, according to trouble shooting says to check wire harness first, it checks ok, the issue either in fan or in main board tech to order both ; ordrng 1 5304517594 (BOARD) and 1 5304523304 (VENT ASSM)"

Near Sweitzer St, Greenville, OH 45331
Shaun S.

Shaun S.

DRYER SAMSUNG DVE45R6100P "Upon arrival found that unit has no power at terminal block on unit, checked breaker and found no issue there tech found that power cord going into plug was not secured in receptacle, tech made repairs ran and checked out unit checks ok"

Near Folkerth Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW460ASJ7WW "Replaced parts, unit checks ok thus far. Told customer to monitor issue. Gave some troubleshooting advice."

Near OH-502, Greenville, OH 45331
Kevin S.

Kevin S.

RANGE SAMSUNG NE59J7630SS/AA Replaced display. Unit checks ok.

Near Chestnut Cir, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Replaced rails, unit checks ok."

Near Radcliffe Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW680BSJ6WS "Customer issue claims they had grease or something in the washer. Took unit apart, showed manager there is no grease but a heavy buildup of soap and fabric softener residue, from outside of basket, top ring and outer tub. Pics attached. Put everything back together, unit operates ok. Collected service call fee."

Near W Russ Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WFW8740DW1 "Put unit into diagnostics had F9E1 error code, for long drain. Checked all possible causes per tech sheet. Also had F3E1 water level system error, and F5E2 for door lock but customer claims only seeing the F9E1 error. Proceeded to standard tests all passed. Checked drain cleanout again, checked pump. Checked pressure switch and hose to trap and tub all clear. Standpipe is ok. "

Near Greenville-Nashville Rd, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF263BEAESG Unit has im compartment issues. Ordering im svc kit per latest service bulletin.; rqstng P&A on 1 DA82-02697A (IM SVC KIT)

Near Delisle Fourman Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER GE GTD42EASJ2WW "Found part of the bearing glide for the drum support sticking out snagging clothes. Adjusted and ran, unit checks ok."

Near OH-502, Greenville, OH 45331
Kevin S.

Kevin S.

RANGE SAMSUNG NE59J7630SS/AA "All the functions work ok just display is acting up, randomly changing, no error codes. Joe from maintenance ok the repair. Collected service call fee.; ordrng 1 DE07-00129A (DISPLAY BOARD)"

Near Chestnut Cir, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Customer issue with user interface not responding properly. Seems to continue to get stuck on rinse mode. Had customer power off at breaker for 15secs then back on. Unit still on rinse flashing led, then output says ER clean S flashing pic attached. Unit is 8yrs old, customer has had the ui console replaced once before about 4yrs ago... doin the same thing. Gave estimate, customer is going to think about it. Collected service call fee."

Near Heller Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER GE GTD33EASK0WW "Changed out door switch. Tested unit multiple times, showed customer. Unit checks ok."

Near Driftwood Drive, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER ELECTROLUX EIMED60JIW6 "Replaced steam valve, hooked up water lines. Checked made sure unit was not leaking. Checks ok."

Near OH-502, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE LFHB2751TF2 "Replaced parts, unit checks ok."

Near Little John Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER ELECTROLUX EWFLS70JIW1 Found unit leaking from tub to pump hose. Customer ok repair.; ordrng 1 134639910 (hose)

Near Stingley Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SAMSUNG WF42H5000AW/A2 "Upon arrival found unit not draining well, removed remaining water, checked clean out before drain pump was clear full of debris. Emptied and tested unit, checks ok. Showed customer how to do this, and to monitor if any other issue."

Near Ravenwood Dr, Greenville, OH 45331
Kevin S.

Kevin S.

MICROWAVE OVEN SAMSUNG MC12J8035CT "Upon inspection unit will run and heat however after about one minute unit makes loud hum so i immediately stopped it. Customer claims seen spark inside, found wave guide cover damaged. Everything else component looked ok. Unit is a convection design you can see alot of grease buildup on top. The wave guide cover has a burnt spot and hole through it. Will look to replace that first, then to test if anything else is needed. Pics attached. Purchased Nov 2018 installed or received 2-2019 but out of manufacturer warranty.; rqstng P&A on 1 DE63-00623A (COVER)"

Near Folkerth Rd, Greenville, OH 45331