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for Greenville, OH
He did a great job
Dean - Greenville, OH
Gloria - Greenville, OH
Ceceil - Greenville, OH
Wheeler - Greenville, OH
Did very good service
Joe - Greenville, OH
He was great very informative. Thank you.
Kimberly - Greenville, OH
Great, prompt service.
Great Customer Service
Vicky - Greenville, OH
Kevin was great at answering my questions as well as quick at scheduling my repair appointment. Great personality for the job!
Joe - Greenville, OH
Kevin called me and showed up right on time. Diagnosed and fixed my problem in a timely manner. He explained the repair to me and was very courteous. Thank you Kevin!
I thought the service charge was very high.
Alice - Greenville, OH
Holsapple - Greenville, OH
Dianna - Greenville, OH
Ryan - Greenville, OH
Very good experience!
Job well done!
Mark - Greenville, OH
Found problem and repaired it quickly
Mike - Greenville, OH
Was able to resolve problem quickly
Fred - Greenville, OH
Repairs were done quickly.
Brian - Greenville, OH
Good service and helpful
Mary - Greenville, OH
They let you know when they would be there and if they were going to be late. Explain things on what they were doing and did which was helpful too
He was very thorough, and made sure everything was done right
Clara - Greenville, OH
I am very happy with how everything is working. And how friendly he was
Great and professional service
Mary - Greenville, OH
The repairman was very patient and thorough. He wanted to make sure that he completed the job to satisfaction. My repair went beyond simple and he was very patient.
Knowledgable Service Tech
Brad - Greenville, OH
Shaun Stephens has done a great job of diagnosing the myriad of problems we've had with our dishwasher. We had another service try multiple times first and they couldn't figure out the issues. Shaun has each time. It's unfortunate we've had multiple issues while still under warranty but that's not his fault
Kevin was prompt efficient and very professional. A good experience.
Ted - Greenville, OH
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Vicki - Greenville, OH
Good service, stayed in touch in regards to arrival time. Very courteous.
Seth - Greenville, OH
Ethel - Greenville, OH
Not happy at all. He said he didnt smell the burn smell. No indication anything wro g with dryer. I unscrewed the vent and found a dark piece of lint that caused the burn smell. He should have checked it out. I FIXED THE PROBLEM.
Response from Authorized Service:
Hello Ethel! I am very sorry you had a poor experience with our service company. I would greatly appreciate the opportunity to speak with you further regarding your service experience with us. My name is Marlise and the number is 937-252-3200.
Force - Greenville, OH
The service was great! The repair man (Sean) was professional. He stayed with our repair until he found the problem. We are thankful that they fixed our dishwasher.
Getting closer to a resolution
Brad - Greenville, OH
after several visits by two different repair companies (meanwhile using 5 days of vacation to be home for each diagnosis and each repair day), we're getting closer to a resolution. The dishwasher will finally cycle all the way through, BUT we still don't get all of the dishes clean. We've started logging down the information to help on the next visit (and another vacation day) soon.
Greg - Greenville, OH
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 "Upon inspecting unit, after coming out first time and turning down cooler, temp checks 20 in freezer and 40 in frig. Replaced thermostat, set control on recommended setting. Explained to customer how unit cools and circulation. "
DRYER HOTPOINT HTX24EASK0WS "Upon arrival customer had already had unit running when i got there, I would stop it, grab the inner drum move forward back and noise would go away. ; ordrng 1 WE03X25314 (bearing top asm) and 1 WE1M461 (O RING) and 1 WE1M462 (SLEEVE)"
DISHWASHER SAMSUNG DW80M9550UG/AA "Upon unwrapping part found a chip in plastic area where a water hose would connect to. I dont trust using this part and will return as defective. Showed customer. Took pic and attached. Need to re-order part, talked to Shari returned to HHS 12-12-19; ordrng 1 DD97-00484A (ARM)"
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Replaced parts, made sure fans are working, changed out display, unit was cooling down. Told customer to monitor. Unit checks ok upon departure."
MICROWAVE OVEN FRIGIDAIRE FGMV17WNVFA "Upon arrival unit had display, lights and vent fan all worked. When trying to heat unit would run just 3 secs then quit each time. Removed unit, opened up casing. Checked all wiring connections in unit. Checked make sure 120v at outlet was good. Possible loose wiring, plugged back in pushed each button on control to make sure no bad panel. Put in cup of water and heated 30s... cup heated ok, did this three more times with cold water. Then tested unit for 3 mins. Unit was heating and running ok. Told customer to continue to monitor."
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC "Customer claimed when they checked on it Sunday evening, unit was off and not running, claims neither fan nor compressor was running. Ice cube trays was partially frozen. Customer tried to turn unit back off and on and wouldnt come, so she took food to neighbors and after first trip came back and unit was running. Upon arrival unit was plugged in but turned off, went ahead and replaced cold control and turned on unit. Let it run for 15 mins. Checked for frost pattern. Took quick check on temps in bottom unit read around zero. Told customer to continue to monitor."
MICROWAVE FRIGIDAIRE FFCE2278LS "Removed microwave door, had to disassemble without too much trouble. Used dawn dish soap to clean. Unit checks ok. "
WASHER GE GLWN2800D2WS "Upon inspection put unit into a small wash load. Unit filled and agitated. Unit bearing and transmission is shot. Put unit into a drain and spin, loud roaring noise. Gathered parts needed for unit. Called into Lowes for autho, declined the repair and will reach out to customer in two business days.."
DISHWASHER FRIGIDAIRE FGID2466QD1A "Customer had ran a quick wash cycle on a saturday empty, unit was still leaking to the floor. Upon arrival removed outer door panel. On the left hand side of outer door panel the metal guide is off... outer door panel skin off slightly but is not any issue to leaking. With outer skin off ran unit in quick wash. Observed and adjusted tub seal and lower door seal as needed. Let unit run through entire quick wash cycle, at times water will come around and drain back through weep holes in bottom seal but NO water has flooded over lip of DW basin. Made sure no water was leaking or overflowing to the flow. Took initial video. Told customer, continue to monitor."
REFRIGERATOR SAMSUNG RF263BEAESR/AA Replaced parts. Made sure water line was adjusted per bulletin. Unit checks ok.
DISHWASHER BOSCH SHEM3AY52N/24
REFRIGERATOR KENMORE 106.5112221 "Replaced freezer door switch.''
OVEN SAMSUNG FE-R300SB/XAA "Replaced bake element. Set unit to Bake 350F. Let unit preheat, had a baking stone set on middle rack and took temp with heat gun."
WASHER SAMSUNG WF42H5200AP/A2 "Replaced door latch mechanism, and tested unit is locking ok. Door does latch and unit will lock properly."
REFRIGERATOR KITCHENAID WRV986FDEM00 " No noticeable frost buildup, evap fans are running. Customer stated never really noticed any issue with temps getting warm when it has been running. main control and power board issue. Customer has noticed issue with upper icemaker in the past they had currently kept it turned off. . ; rqstng P&A on 1 WPW10624574 (cntrl-elec POWER SUPPLY) and 1 WPW10675033 (cntrl-elec MAIN)"
DRYER ROPER RED4640YQ0 "Upon inspection of unit customer claims unit not heating. Removed back panel tested for continuity found thermostat, element and thermal cutoff are bad. ; used 1 279816 (THERMAL CUTOFF), 1 279838 (ELEMENT), and 1 3392519 (FUSE) from stock"
RANGE GE JB870DF4BB "Replaced parts, tested all burners checked ok. Power burner each setting working properly."
REFRIGERATOR WHIRLPOOL WRS975SIDM00 "Replaced door, checked all functions,dispensed water and checked for any leaks. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 "Upon arrival customer had unit cold control set to recommended and freezer setting up to coldest. Took temp readings of only 44 in frig and around 18-20 in freezer, which is too warm. Evap fan is working, compressor is working and cooling. Suspect bad cold control.; ordrng 1 241537103 (control-temperatur)"
DISHWASHER FRIGIDAIRE FGID2466QD1A "Upon inspection customer claims unit had leaked on left hand corner of door. When opening door found lefthand splash guard not in place and just laying flat. Showed customer right away before doing anything else, and explained as to what that does and how it should be in place. Re inserted splash shield and ran a quick wash. No leaks. Stopped unit to drain, dried everything and told customer im using silicone to help hold splash shield in place behind door seal and to keep an eye on that its in place. Unit checks ok."
RANGE SAMSUNG NE59M4320SS/AA "Stopped in earlier, unit was warm, thought customer had recently been using unit cooktop. Told customer i would have to let it cool, ran next call and come back. Well unit is still hot though they werent using unit. unplugged unit, let cool down. Called lowes techline had me do some troubleshooting, told me i would need to replace main control, both cooktop wiring harness and main power burner. Gave me part numbers, called into lowes for autho they deemed it not cost effective for repair. Told customer Lowes will contact them in 2 business days."
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC "Customer claims on three different occasions unit wasnt cooling or running properly. Customer would turn up thermostat to colder setting and that seemed to kick on the unit and cool fine for a period of time. Suspect bad cold control. Removed evap cover checked make sure no blockages below even though unit was running and fan was cooling and air was coming out the top.. pulled out unit, checked by cycling defrost timer off and on, appears to be working ok. Gave estimate for repair, customer agreed. Collected service call fee.; ordrng 1 5304513033 (COLD CONTROL)"
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Upon inspection freezer cooling ok, frig section not cooling because of ice and frost build up behind evap cover pics attached. Used steamer to clear ice. Noticed the drain was plugged. Put unit into forced defrost mode checks ok. Used steamer to clear drain tubes from rear and drain. Checked defrost sensor read good and was in proper placement according to stg. Assemble evap cover, plugged in unit, checked make sure evap fan running ok. Drain is clear and unit is running ok."
DISHWASHER SAMSUNG DW80M9550UG/AA " when unit engages lower spray arm back and forth the gears grinding from motor unit. Unit is filling and draining ok. Saving estimate for customer. Collected service call fee. Customer will think over the repair."
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Upon inspection unit is only cooling about 54F in frig and 18F in freezer. Unit has error code SYEF evap fan failure and display leds are going dim needs new display panel. Problems with both icemakers, found upper icemaker compartment has frost and ice buildup from air leak. Needs new air handler kit. Customer claims a prior servicer had been out not sure when and replaced but if they did they used same original part design as new part design not installed. Also frost buildup in freezer around evaporator, causing blockage of fan and lack of cooling in frig section. Checked out fan is bad will need replaced as well, checked bimetal and defroster heater appear good and drain is cleared. Used steamer to melt enough to get checks then will have customer keep unplugged with door off to thaw out. Customer has spare frig. Need 2hrs on return.; rqstng P&A on 1 241509402 (motor) and 1 242058230 (user interface) and 1 5303918784 (air handler housin)"
WASHER SAMSUNG WF42H5200AP/A2 Washer needs new door catch/lock.; rqstng P&A on 1 DC64-00519B (latch)
OVEN SAMSUNG FE-R300SB/XAA "Replaced parts. Customer said since last diagnosed the clock was acting up. Put unit into 350F bake to test on baking stone on middle rack. Unit is not heating properly still... only got up to 185F when unit beeped. Removed back panel, tested ohm read on both bake and broil. Found bake element is bad ordering new bake element also.; rqstng P&A on 1 DG47-00038B (BAKE ELEMENT)"
RANGE - ELECTRIC FRIGIDAIRE FPES3085PFB "Replaced relay board, took pic of burnt spot on unit. Upon testing checked every burner element, bake and broil functions ok. Set clock, unit checks ok."
REFRIGERATOR KENMORE 106.5112221 Upon inspection customer claims unit lights inside will flicker sometimes. Unit is a side by side. Opened both doors and held in both door switches. Was able to pinpoint and have the freezer door switch act up. Customer ok with estimate for repair. Collected service call fee.; ordrng 1 WP2321285 (switch FREEZER DOOR)
REFRIGERATOR SAMSUNG RF263BEAESR/AA "Unit has frozen over in ice compartment as usual, Ordering kit per samsung bulletin 1 DA82-02697A (IMK SVC KIT)"
RANGE GE JB870DF4BB Right front burner main element is out ordering new element and infinite switch.; rqstng P&A on 1 WB24T10162 (switch infinite cont) and 1 WB30T10155 (element haliant 12 t)
REFRIGERATOR SAMSUNG RF260BEAEWW/AA "Upon arrival took temps of frig was around 50F and freezer has been working ok and making ice at 01F. Put unit into diagnostics gave a error 22 code for refrigerator fan. Removed evap fan cover found ice build up blocking fan from circulating. Steamed out properly. Plugged back in unit and put on power cool. Fan is running, compressor and unit is now cooling told customer to keep an eye on next 24 to 48 hrs. Unit checks ok. Pics attached."
MICROWAVE FRIGIDAIRE FGMV176NTF "Replaced switches and fuse. Tested quickly before mounting. Mounted unit, again tested heating cup of water for 1 minute. Checked light and blower fan settings. Unit checks ok."
WASHER SPEED QUEEN AWN412SP111TW01 "Upon inspection customer claimed doing laundry on a wednesday in which we had high winds and power fluctuations. Unit did one load prior then the next load it got to the rinse cycle and didnt finish and claimed it smelled hot but no noticeable noise like a belt. They claimed unit wouldnt spin out. They had unplugged the unit and also flipped breaker no luck. When husband come home minutes after unit was able to spin out the unit. Today Friday put unit into normal cycle let unit fill and agitate for 10 mins then drain and spin. Pulled off front cover and timer bezzle. Inspected drive belt ok, inspected wiring to motor and in console everything looked good. Proceeded to load test with many towels and items, on cold , extra large load, had unit agitate for for a while, and then spun out without issue. Told customer to continue to monitor."
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Upon arrival took temps of frig at 36 to 38 freezer was around 15-20 degrees. Customer claims unit has been worked on several times in past from other servicers. She mentioned icemaker wasnt working and that water would end up on the floor. Noted looked at icemaker and cycled unit harvested and filled ok. Removed evap cover found unit drain is frozen over, which will cause leaking. Pulled out unit from wall. Unit is rusting and forming ice insulation issue. Called techline, they no longer make repair kits for this, tech gave me file number 83173779 and gave this information to customer and electrolux will call them in 5-10 business days. Tech said not to do any repairs at this time."
RANGE FRIGIDAIRE FES300ESA "Upon inspection unit is getting 240v and bake element is conducting good heat pattern. Customer complaint unit will sometimes no work or get up to temp etc. i suspect problem with the bake relay on eoc control. Contacted landlord, gave him estimate for repair. Collected service call fee."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced parts, hooked up unit. Put unit into a quick wash unit filled, washed and drained without issue. Did this 2 times. Checked made sure no leaks. Unit checks ok."
OVEN SAMSUNG FE-R300SB/XAA "Customer claims unit not heating above 350F. Put cooking stone on middle rack and set bake to 350F. Upon preheat unit was only about 172F. Bumped up to 400F on control, only reached about 228F similarly sides and bottom of oven. Will order new control and probe.; rqstng P&A on 1 DE92-03045B (OVEN CONTROL) and 1 DG32-00002B (THERMOSTAT PROBE)"
REFRIGERATOR FRIGIDAIRE FGSS2635TF8 "Checked over unit, ice bin currently had a couple batches of ice seemed ok. Ran diagnostics on icemaker had unit harvest and fill without issue. Didnt notice any leaks or drips. Removed freezer contents and evap cover. Checked had good frost pattern on evap and made sure fan is working and clear. Did not notice any abnormal issues. Customer claims unit has been cooling ok, havent noticed any abnormal frost. Unit checks ok. See sticky note.; used 1 243297609 (DN) (ICEMAKER) from stock"
WASHER SPEED QUEEN AWN63RSN115TW01 "Replaced push button switch. Unit checks ok."