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Local Reviews
for Greenville, OH

Authorized Service Rated 4.8 out of 5 stars based on 62 customer reviews

Map of Greenville, OH

Laura




Review of Authorized Service

Great technician did a great job!


Map of Greenville, OH

Service was exceptional!




Review of Authorized Service

He was very knowledgeable and knew what he was doing.


Map of Greenville, OH

Jeff




Review of Authorized Service

Great. Had part and all done in one trip


Map of Greenville, OH

Kathy Graham




Review of Authorized Service

The part that Authorized had to order took over a month to get to me but I got continual communication from Authorized that they were on top of it where I did not feel forgotten


Map of Greenville, OH

Washer repair




Review of Authorized Service

Thankful for friendly service that fixed our washer. The only part we wish was better was wait time. Almost two weeks from first call to repair. That’s a long time to be without a washer. Fortunately we had a spare in barn. Not everyone would have that. We installed it for the second week waiting on parts and appointment time. We had to get some laundry done.


Map of Greenville, OH

Angie




Review of Authorized Service


Map of Greenville, OH

Great Service!




Review of Authorized Service

He is always thorough, polite and knows what he is doing.


Map of Greenville, OH

Chris




Review of Authorized Service

Kevin was very friendly and got the job done.


Map of Greenville, OH

Dryer




Review of Authorized Service

Felt the bill was TOO HIGH for the reason for the call THINKING THERE IS A SERVICE CHARGE OF 100.00 just to walk into the building??????


Map of Greenville, OH

Great service




Review of Authorized Service


Quick and Efficient




Review of Authorized Service

Kevin S. was super helpful and very professional! Will definitely call this company again!


Fast service




Review of Authorized Service

Kevin did great considering both times he wasn’t given either all or the correct information. He was there until the job was finished on Tuesday. We were very satisfied with him! Our repair was covered under warranty so I don’t know what the price would have been without it.


Gloria




Review of Authorized Service

Kevin / authorized service/ good service call


Great




Review of Authorized Service

Kevin is one of the most courteous and informed service technician I have ever had an experience with. I sincerely hope if I ever Need help again I get Kevin.I also pray that Kevin is a trainer or mentor or whatever your status is for New employees, hes the best


Great




Review of Authorized Service

Great service form kevin


Aaverage




Review of Authorized Service


Knowledgeable technician




Review of Authorized Service


Knows his work👏👏




Review of Authorized Service

Knows his work


Great service




Review of Authorized Service

Awesome service very friendly and answered all my questions


replaced boot seal on clothes washer




Review of Authorized Service


Richard




Review of Authorized Service

Great job


Kathy Graham




Review of Authorized Service


Kathy




Review of Authorized Service


Awesome




Review of Authorized Service

Good work, but might have call again


Great




Review of Authorized Service

Good service and washing machine is working fine


Great




Review of Authorized Service

Great. Did a good job


Excellent service every time




Review of Authorized Service

Kevin has fixed things for us before and is always on time, very professional and great to deal with!


Fast service




Review of Authorized Service

Kevin was very thorough explaining things to me. However the squeaking sound occurred again when the washer is loaded. Thanks for a really nice representative of your company.


Kevin S.

Kevin S.

WASHER WHIRLPOOL WTW8500DC0 "Replaced ui console, powered on checked through buttons. Did quick test had unit fill and wash then drained out. Checks ok."

Near Daly Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER MAYTAG MVWB855DC3 "Customer claims unit is not getting clothes clean, unit has no error codes. Found wash plate loose, tightened up screw. Also gave suggestions in options for better cleaning or more water. Tested unit with some towels, unit checks ok."

Near Virginia Ave, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW460ASJ4WW "Replaced transmission and parts, checked for leaks. Unit checks ok."

Near Little John Dr, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE PSEUDOXXX Pulled part off Frigidaire dishwasher and confirmed via photo with SM tech.

Near Sweitzer St, Greenville, OH 45331
Kevin S.

Kevin S.

RANGE WHIRLPOOL WFE515S0JS0 Replaced terminal

Near Sweitzer St, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW460ASJ7WW "Units transmission is squeaking, video taken. Unit will need replacement transmission, also leaking oil from transmission. Unit has that difficult agitator to get off as well.; rqstng P&A on 1 WH38X27335 (Transmission), ordrng 1 WH02X24374 (Screw) and 1 WH01X24697 (Belt)"

Near OH-502, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER LG WM4370HKA "Customer issue not draining and spinning out. Removed water, checked clean out, unit is a front loader. All was clear, drain pump is bad.; ordrng 1 4681EA2001T (Drain pump)"

Near N Middle Dr, Greenville, OH 45331
Kevin S.

Kevin S.

HOME LAUNDRY - E LG DLEX8100V "Replaced display board but unit still not working. Called back into LG techline, said to replace main control. Got part number from tech. ; rqstng P&A on 1 EBR76519513 (Main control), states that autho needed"

Near Hollansburg Tampico Rd, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR GE GNE25JMKGFES "Upon arrival unit was in a defrost mode for a couple of mins, then started cooling again. Took temps in freezer around 2F and fresh food 38F. Unit is running and working ok, no problems since last came out. Evap fan is running and clear, no noticeable frost buildup. Went ahead and changed out main board. Took pics, plugged in unit, compressor came on and evap fan working. Unit is cooling, told customer to keep an eye on that freezer door stays shut, and to watch out for fan running or not and or frost build up. Unit appears ok."

Near Scenic Heights Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER HOTPOINT HTW240ASK5WS "Customer must have canceled the job on the washer, and clothes just sitting there in water. All she had to do was reset on another cycle. I drained unit and started a cycle fresh, explained how to start, pause and cancel jobs. Unit checks ok."

Near E Water St, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER LG WM8100HVA "Replaced rear tub, spin basket etc. tested unit on a rinse and spin. Checked no leaks, unit appears ok thus far, customer will do some laundry tonight to test."

Near Holly Hill Dr, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER GE GDF530PGM0WW "Replaced turbidity sensor, ran unit checks ok. No leaks... see note."

Near Virginia Ave, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WTW8500DC0 Unit had an F6E3 error that has been intermittently coming up. Communication error between control and ui. Fairly common on these units when ui starts to go bad. Unit also had an F0E5 error for off balance loads. Customer has been unplugging for a period of time and sometimes gets it to work sometimes not. Ordering new console.; ordrng 1 W10838672 (Ui console chrome shadow)

Near Daly Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WTW4950HW1 Changed out control and shifter. Calibrated unit. Unit checks ok.

Near OH-571, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER SPEED QUEEN ADEE9BSS173TN01 "Replaced heating element kit with hi limit and tstat. Also,relay control board. Tested unit is heating and cycling element as it should."

Near Requarth Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWNE9RSN115TW01 Replaced door lock and bezzel.unit checks ok

Near Parkway Dr, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER FRIGIDAIRE FAQE7077KR0 "Found heating element open, this is a 2 wire and we do not have any on hand. Ordering new element, collected payment in full.; ordrng 1 137114000 (Heater)"

Near Wagner Rd, Greenville, OH 45331
Kevin S.

Kevin S.

HOME LAUNDRY - E LG DLEX8100V "Unit will not power on, no display. Unit is getting 240V at terminal. Open up main control, called LG techline, had me check for 120V at red connector across the black and red, was getting 120V both with and without pressing power button. Tech said to replace the display board. Got part number from tech. Also noted to customer daughter showed her how the power cable plugged into wall socket is not properly mounted to the wall. Picture attached for future reference.; rqstng P&A on 1 Ebr81137801 (Display board), states that autho needed"

Near Hollansburg Tampico Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER GE GDF530PGM0WW "Customer claims dishes not washing and drying properly. Recently switched to powder from tablets. Put in 8 coffee mugs upright, tested on 1 hour wash and normal, unit filled and washed mugs were full, also cleaned and showed how to remove filter. Also showed customer extra options. Not sure there is any issue, went ahead ordering turbidity sensor. Customer going to try options i gave them to test. ; ordrng 1 WD21X22830 (Turbidity sensor)"

Near Virginia Ave, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWNE82SP113TW01 "Customer claimed unit had a small puddle on the floor last time it was ran. They use heavy duty large load cycles on warm. Removed front panel put unit into that cycle had it fill and agitate then drain and spin, no issue. Customer husband on hand talked to him, the upper tub cover dirty and full of hair, not allowing water residue to drain, be my guess. Went ahead and cleaned out. Ran unit again with some towels, again no signs of leakage even at drain pump. Showed customer how take off front panel if it leaks again see where its coming from. Unit checks ok."

Near Wildcat Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WFW95HEDW0 Replaced pressure switch and door lock. Tested unit checked ok.

Near US-127, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR GE GNE25JMKGFES "Upon inspection customer claimed on around 12-19-20 noticed fresh food section getting warmer, and the freezer ok. Fan was making a noise which if frosting up will not allow to circulate air to frig as per the first call back in early July. Customer had unplugged for a few spdays to let defrost and then plugged back in. Unit is currently working properly temps reading 38F and 0F. Evap,fan is running and no frost shown at this time. Door seals appear to be fine, checked using a piece of paper. Will have to call back in to GE techline,; ordrng 1 WR50X10069 (Defrost tstat) and 1 Wr55x35106 (Control)"

Near Scenic Heights Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE HTW240ASK5WS Replaced water valve on unit checks ok. See attention note.

Near Sebring Warner Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL GHW9150pw1 Dropped off part to customer.

Near US-127, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL WTW4950HW1 "Upon arrival customer said unit filled up with water then just stopped, then nothing in control working any more. Unplugged unit, checked for proper wiring and voltage good coming into the board. Green diagnostic led is missing, removed J12 connector to shifter, checked for 12Vdc getting 11.35Vdc across pins 1-4. Checked all connections to board and harness. Ordering new control and shifter, if there is a short in harness not sure thats available. ; ordrng 1 W10913953 (Shifter) and 1 W11256105 (Main control)"

Near OH-571, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW465ASN1WW "Exchanged out transmission, tested for leaks, tested with customers load of laundry. Unit checks ok."

Near Sweitzer St, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER LG LDT7797ST "Changed out door switch mechanism, tested unit checks ok. Also customer still issue with oven not igniting took a quick look will save up,estimate on other work order."

Near Requarth Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER GE GDF570SGJCC "Upon arrival unit DOA... customer claims unit quit working after noticed coming home and the power to home had been off. I flipped breaker off, checked household wiring connections good. Powered breaker back on, checked for proper voltage coming to wiring ok, checked wiring connections. No display from user interface but getting power to it. Ordering door switch, ui and main control.; rqstng P&A on 1 WD21X10490 (Door latch) and 1 WD21X24901 (Main control) and 1 WD21X23703 (User interface)"

Near Fairway Ct, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER GE GTW460ASJ4WW Will create estimate

Near Little John Dr, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWN412SP111TW01 "Customer issue claims leaking toward final spin on right hand side of washer. Put unit into warm, extra large load. Had it fill, agitate etc. then proceeded to drain and spin. Found that when draining the standpipe drain was backflowing, not allowing water to drain quickly enough from the unit fast enough therefore leaking onto the floor. Took video, told customer she will have to call a plumber to clear the drain."

Near Sugar Maple Dr, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIG/SIDE-BY-S FRIGIDAIRE FRS26ZRGW7 "Changed overload and relay. Unit compressor and fans came on and is cooling. Checks ok, told customer to monitor fo 24hrs. Payment was in full on service call"

Near Birt St, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL GHW9150pw1 "Customer claims unit did finish cycle and had spun out and drained but had an F14 error code which just means communication error, could be cause by power surge, or problem with control, wiring etc. unit is rather old, is currently out in green house to wash items. Mice etc have seen evidence under machine. Put unit into,diagnostics all tests completed without issue. Customer had broke off door handle when had the error code door would not unlock. Has to power off then on at the breaker. Customer paid cash for new door handle, will order and drop off, not installing.; ordrng 1 8181846 (Door handle)"

Near US-127, Greenville, OH 45331
Kevin S.

Kevin S.

DRYER SPEED QUEEN ADEE9BSS173TN01 "Customer claims had ran cycle on normal,auto function and clothes were too hot to handle when removing and customer used his infrared gun and measured really high temp... however they are away for the moment. Cycled unit on auto watched heating element cycle on and off, shot infrared to heating element from lower panel,removal read anywhere from 105F off to around 200F when on. Not sure have seen lower controls heater relays stick. Ordering new lower control and will replace alongside new element and tstat and hi limit. Also checked venting to outside is good. Will recommend customer get a metal downward slope design see if that makes a difference.; ordrng 1 D513797p (Lower output control)"

Near Requarth Rd, Greenville, OH 45331
Kevin S.

Kevin S.

COOKTOP WHIRLPOOL WFE710H0AH 0 "Oven not heating, found bake element open. Customer ok repair for total amount paid in full.; ordrng 1 W10779716 (Bake element)"

Near Jonquil Ln, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER GE GDT665SSN3SS Replaced inner door liner and upper rack assembly. Unit checks ok.

Near Horner Rd, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL GD2LHGXLQ00 "Replaced icemaker, manually cycled shorting T and H. Unit cycled and filled."

Near Hartle Rd, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF23M8570SG/AA Changed put parts per kit. Silicone seams. Made sure unit im turned back on in settings.

Near Kruckeberg Rd, Greenville, OH 45331
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGSC2335TFB "Checked on customers frig for proper temps and noises, customer claims unit seemed to run all the time. Everything checks out, doors sealing properly."

Near Greenville-Nashville Rd, Greenville, OH 45331
Kevin S.

Kevin S.

DISHWASHER SAMSUNG DW80K7050US Replaced rh door string. Unit checks ok. Collected payment in full on initial trip.

Near Heller Rd, Greenville, OH 45331
Kevin S.

Kevin S.

WASHER WHIRLPOOL GHW9150pw1 Found material in drain pump cleanout. Cleared and ran test cycle and unit drained ok.

Near US-127, Greenville, OH 45331